Old Republic Home Warranty Reviews

Yesterday I got a bill for $60 from Old Republic: just for having some guy come over & say he couldn't fix anything. I called their customer service to see if they could help me, and the rep said she couldn't do anything. I said "What if I cancel the policy?" She said "Go ahead & cancel it but there will be a cancel fee." Read the fine print before buying a policy with these people, and watch out for scam artists showing up as their contractors.

I contacted the company and was informed that unit that they installed carries a 5 year Warranty on parts but not the labor. So we had to pay a service fee of $60.00 in order for the representative to come out. He retest the system this time telling us there is a hole in the coil and we cost $375.00 to repair. I then contacted another company to get a second opinion and was told that the problem was in the connection adjacent to coil. The representative stated that the original Diagnosis was not correct. I had to paid $435.00 for the repair. In all we were out of Total $555.00 plus for the unit that was mis-diagnosis by a contractor that was sent out Old Republic. When I contacted the company about the issue and a refund I was told to write a letter to no avail.

The electrician contracted with Old Republic was scheduled by Old Republic to call me to schedule an appointment to come to my home for an evaluation. He never called me when indicated. I called him which irritate him. He stated he would arrive at my home "in a little while." He never showed up that day or ever since. I called him 3 times that weekend and left voice messages. He never returned my calls. I then contacted Old Republic's claims representative here in Tucson and reported the electrician as never appearing at my home as scheduled or returning my calls. She attempted to contact the electrician as well as a claims rep for Old Republic in California. After a week, neither I or the Old Republic reps never did hear from the contracted electrician. He never returned any of our calls. The Old Republic reps submitted a complaint on the contracted electrician.

A week of waiting for the electrician to make contact had passed when the Old Republic reps both in Tucson and California suggested that I utilize an electrician I knew but I knew of none since I just recently moved to Tucson. The Tucson rep for Old Republic suggested a local electrician she had worked with before. I made contact with that electrician and scheduled for him to arrive to my home to make an assessment of my 2 electrical problems and the estimate for repairing them. He arrived as scheduled and spent about 30 minutes inspecting and explaining the problems. He suggested one of the electrical problems was to be blamed on my contractor yet the other problem was possibly covered by my home warranty with Old Republic. He left stating that he would contact the Old Republic rep in Tucson and explain his assessment.

Two weeks passed without hearing from either of the Old Republic reps or the electrician who came to my home. I called both Old Republic reps and received two totally different stories about what was occurring. The Tucson based rep stated that she "fighting for me" by requesting a better resolution of what the California based reps had come up with it based on my electrical repairs not qualifying under my Old Republic warranty from the electrician's assessment. The Tucson rep explained that I was only going to receive a $75 check from Old Republic for the inconvenience I experienced with the first electrician. I then contacted the California Old Republic rep and was told by her that the $75 check was actually for compensating me for the second electrician's "repair" invoice. I explained to her that the electrician never made any repairs but simply evaluated the electrical problems and provided a verbal estimate.

She was surprised to hear this and stated that the second electrician was difficult to get a hold of to submit the proper claim forms and had instead submitted an invoice for repairs completed. I informed her that was far from the truth. She stated that her department had originally determined to mail me a $75 check for my inconvenience however she explained that she was going to further investigate the electrician's actions and contact me. It has now been 3 weeks yet I have not heard from her since nor have I received a $75 check.

It has been a total of 7 weeks since this claim process with Old Republic has started and absolutely nothing has been done to resolve my electrical problems. I waited 3 weeks to hear back from Old Republic or receive a $75 check, which hasn't occurred. I therefore just called the Old Republic rep in Tucson to ask what has been determined by Old Republic. She stated that I would only be receiving a $75 check for my trouble. I told her what the California rep had explained to me and that she has not contacted me during the past 3 weeks. She kept repeating monotonous babble about why my electrical problems won't be repaired and that she would have the California rep finally call me to further explain the same monotonous babble. I stated to her that I would no longer communicate with them and would now post reviews of my experience with them on the internet to warn other customers and potential customers of Old Republic Home Protection.

The end results have been that after 7 weeks of dealing with Old Republic's claims process, I still cannot use my brand new dryer because the 220 outlet hasn't been repaired as well as my 3 outlets in my living room. Old Republic still hasn't sent me the measly $75 inconvenience check and the second electrician has never returned any of my calls since his visit 6 weeks ago. Old Republic Home Protection is a waste of money and patience.

I ask Old Republic for a second opinion and to get the contractor I wanted in the first place. I tell them this contractor came up with an excuse to not fix the problem when we all knew the control wiring wasn't the problem. Old Republic tells me I have to pay out of pocket for someone to tell me it's not the control wiring. And if it's not that, they will send someone to fix it.

Already furious at this point I call the contractor I wanted in the first place (which I find out Old Republic never even tried to call to get), and he shows up. He finds the problem - a bad run capacitor, and he said "the control wiring was fine and the contractor should of found the problem out without having to rewire/ mess with the control wiring." This contractor left detailed paperwork when the other one didn't. And he said, "send this paperwork in to Old Republic and they will reimburse you for the majority."

Called Old Republic the next day. And she proceeds to say, "we don't offer reimbursements. And you should of called the contractor just to investigate and not fix the problem. And then called Old Republic." I said, "Contractors don't just investigate. After all I've been without ac in the heat for nearly a week. I'm glad he fixed it." So with the paperwork proof, one of Old Republic's own contractors, and proof that control wiring was not involved in the fix, I come out paying full price with no reimbursement.

The owner of the AC contractor company the next day went to his warehouse where he gets parts and was going to get the replacement TXV himself and come and replace it. However, when he called OR asking them to authorize the purchase of the replacement TXV, they denied it, saying they could get the part cheaper through another distributor. (That is probably why the original part was bad right out of the box. They are getting cheap parts.) Now it is May 13 and I still have not had my AC repaired because the contractor is having trouble getting the repair done because we are having a lot of rain. I am totally DISGUSTED with Old Republic!!! On their website they talk about customer satisfaction. They don't know the meaning of Customer Satisfaction! I am cancelling my policy immediately!!!

I call ORHP and inform them of the background of their "stellar" contractor. ORHP acknowledges the BBB report and says they have their own system of vetting. Okay apparently it's okay to have 9 complaints including property damage and be an ORHP contractor. The 2nd person they send out after I escalate is the kind of person you SHOULD get who listens to what happens and before I tell him already knew who the company was and was shocked that they were still on the contractor list for ORHP because this new company has done nothing but clean up their messes saying that ** has a reputation for padding bills, misdiagnosing issues and being rude. ORHP was well aware of issues with **, but sent them to my home anyway despite having a file full of reports.

New plumbing company indeed finds that ** padded the invoice with things that didn't need to be done and restores hot water in 30 minutes. ORHP still doesn't get the fact that it is their system failing and failing to qualify contractors as they represent that they do. My daughter unnecessarily had to take cold baths/showers for 3 days when this could have been fixed in 30 minutes... "Oh we're sorry.. we know we're wrong." Still no excuse, no path to stop this from happening and it does continue to happen with the same promises of resolution.

2 summers ago we went through a similar event where the "stellar" AC company did damage to our unit necessitating further costly repairs... again another horrific BBB report on that company ORHP sent out -- and we were in high summer by then without A/C and told that there was no escalation of the issue possible. What the heck is going on here where companies who obviously have issues in service and work are being sent out to homes -- where the homeowner has no choice by the way ORHP insists on picking the contractor -- and being represented as stellar vetted contractors. A Platinum policy with the add-ons ain't cheap as they say and I've paid on time for 4 years.. been nothing but a great customer to ORHP.

I went up to the attic, and he said to take a look at the main unit, the one that had just had a new coil installed. There on the floor sat the drip pan, unhooked from the drain pipes. The framework that had held it up under the AC unit had been pried loose, and was on the floor with the pan. Apparently the new coil was larger than the old one, and the pan wouldn't fit back up where it had previously been. I phoned Old Republic, expecting them to take care of completing the job... putting everything back in working order. The numbskull I got on the phone kept telling me that the pan was not covered. I tried to explain to her that I wasn't asking for a new pan... I simply wanted the one that was there to be returned to working order, like it was before the work was done. She just kept repeating her memorized lines. I told her what I thought of Old Republic, and hung up.

I sent a scathing email to Old Republic, telling them that once our current contract expires they could take their so-called business and shove it. I also copied the letter to the contractor who had done the work. To the contractor's credit, they are sending someone out today to complete the job. I haven't heard a word from Old Republic, which is no surprise. After having Old Republic coverage since we purchased this house in 2008, we are definitely not renewing the policy. We've paid much more in premiums than we've received in service. I would not recommend Old Republic to anyone.

When our furnace went out this winter, my family and I were left without heat for several days in negative temperatures because of the incompetence of their staff and subs. They would not reimburse us for space heaters or a hotel room. And while I'm on my rant, you have to speak to a different person about every little thing, so your call will be transferred several times. Now, I will say that most of the CSRs have been kind, with only a few exceptions. In sum, this home warranty company is only for people who enjoy frustration and have lots of free time.

Now I'm in the process of selling my house (currently under contract). The home inspector for the buyer noticed the extension pipe was missing from the water heater as well as three screws on the unit collar. After doing research, I found out that NICE Plumbing Services did service my water heater last year and replaced the temperature and pressure gauge on my water heater, however, they failed to finish the job which were the two things listed by the home inspector.

I called NICE Plumbing back and explained the situation and they refused to work on the water heater because of the code violations, etc. I asked them why did they work on my water heater last year; it had code violations then. And why didn't the home inspector tell me that I needed to replace the water heater instead? I had to fight with ORHW (2 hours on the phone) to get them to recall NICE Plumbing back to my house to finish the job (still waiting for them to come out). ORHW is a joke and the contractors they use are a bunch of "quacks"! I'm so glad to ditch ORHW and will never use them again!!!!

Next, the dishwasher started leaking. It took three different vendors five trips over six weeks to finally identify and repair the issue. MORE INEPTITUDE! Finally, in December of 2014 the washer started leaking. Again, they had to send multiple contractors (four) on six different occasions to identify and correct the problem. ONLY, THE PROBLEM WAS NEVER PROPERLY ADDRESSED.

The day after my policy expired, it started leaking again. I spent hours on the phone with “customer service” (a true oxymoron in their case). Spoke with their regional representative (who I'd known for years) pleading that since they never properly repaired the defect, that they should take responsibility for the issue - Not only because it was the ethical thing to do, but because I'd been so loyal to them for nearly two decades. NOT - THEY BASICALLY TOLD ME TO POUND SAND. It’s a shame to see a once reputable and stand up company devolve into a bunch of scheming con artists who seem to find the worst possible, most incapable and inept vendors and foist them on their policy holders. DO NOT WASTE YOUR MONEY ON A POLICY WITH THIS COMPANY!!!

For the next 4 months, this is all that would take place. 15-20 times would be the amount of times the heating and plumbing companies would come out and say that the other one would need to make the repairs. In the midst of all this nonsense, an extraordinary amount of time spent on phone calls with ORHP & contractors as well as time taken off work to be home for each of the many trips out was extremely upsetting & frustrating! The last time the plumber came out, he cut a 12"x12" square hole in our ceiling to get a better look at the situation, after ORHP insisted he actually do the work. After 45 minutes, he said he couldn't fix it and left.

After this, we decided to "cash out" (take money from ORHP they would have paid the contractor for the repairs) & hire our own company. I found out later that the plumber billed ORHP $250 for cutting a hole in our ceiling. ORHP then deducted $250 from the money they gave us for the "cash out". I relentlessly attempted to have the $250 added to our cash out, but ORHP refused. We will certainly not be renewing our home warranty with Old Republic. The heating company was Marina Heating. The plumbing company was Royco Plumbing. Shame on them all for what they did and didn't do.

Overall, it took three weeks from the first time we noticed it not working to the new unit being installed and functional. I thought this was pretty reasonable given the time to order the new unit and I generally expect slower service from repair companies when hiring them through an insurance claim. In general, they make more money and get paid quicker if they're hired directly so the insurance claims tend to take longer. So all and all, I was happy with this experience.

About 18 months later, during a particularly cold January, my furnace stopped working. I called Old Republic at 3 in the afternoon, when the temperature outside was already only 3 degrees. I was told it would take several days for a technician to come out and look at my furnace. I was also told I could hire my own technician and would be reimbursed at some point if the claim turned out to be valid. Fortunately, I was able to get a hold a local company who managed to diagnose the problem over the phone and walk me through cleaning the temperature sensor in the furnace.

That fixed the problem and I never needed to involve Old Republic, who never actually scheduled their technician and never checked back in with me. I was frustrated that they didn't have enough people in their network to be able to service a furnace on short notice. There were plenty of HVAC companies in the area who could come look at the furnace, none of them happened to be Old Republic's preferred vendors.

The one really unforgivable issue was in April, 2014. Old Republic decided to stop covering Colorado. They didn't bother to tell me in any way. I never received a notice, email, phone call, etc. to let me know my policy was no longer active. A year later, I called to purchase a policy for a new home and only then found out my condo was not currently covered and my new home wasn't eligible for coverage. Even if I COULD go with Old Republic, I have no interest in working with a company who doesn't bother to inform its customers of policy changes and renewals. I'm switching to American Home Shield, who seems to have a much better track record.

Two weeks later, with the downstairs unit still not working except in emergency and the upstairs unit still popping the new, over-amperaged breaker, I finally got Old Republic to send someone else. These guys had never seen a Trane Dual-fuel Heat Pump either and just started replacing parts on both units in hopes of getting them working. In the process, I wound up buying a control board for the lower unit ($475.00) that Old Republic called an add-on and refused to buy. When that didn't fix the problem, they replaced the whole thermostat and just bypassed the new control panel I had just bought, but also cut all the wires that operated the exterior temperature sensor for the dual-fuel operation. That eliminated the efficiency of the dual-fuel feature.

My next electric bill was half again as high as any other bill I have ever gotten in 15 years, Summer or Winter. On top of that, when the weather warmed up and I switched to cool, the unit still called for heat and blew hot air. I hired my own repair guys after an Internet search and had that unit fixed perfectly after buying another new thermostat since the one Old Republic bought was not capable of controlling a dual-fuel unit. I could go on and on.

The upper unit was another story. After two months of trying to stop the breaker from tripping, the Old Republic guys decided I needed a new unit. This they bought with Old Republic money. I was stuck with wiring, refrigerant recovery fees, refrigerant fees and several other "non-covered" items totally another $675.00 so they could swap out my Trane unit for a Goodman. This unit, too, failed to cool when it warmed up because the installer failed to properly set some valve. That, fortunately, was an easy fix for the qualified technician I hired to clean up this mess. Bottom line - and Old Republic is not alone in this- home warranty companies are going to send technicians who can't get work any other way and those technicians will probably cost you more than just skipping the warranty and hiring your own people. Here in Tennessee, I'll never use anyone but Hiller for my Heat and Air.

I called Old Republic to inquire about why they denied the service and wanted to send out a different contractor which would be scheduled at a later time. The first phone call, they gave one excuse. Then, they told the plumbers a different excuse, which we could heard through their cell phones. After all their roundabout arguments, they settled on that due to the problem not being a "mechanical failure" they denied service to us. And, still required us to pay a trade-call fee when no work was done. As of this point I refuse to pay a fee when NO WORK was done. Talk about wasting everyone's time and money.

The customer service representative ** was rude and ridiculous. She interrupted every single sentence of mine, and refused to put a supervisor or manager on the line. Even after all the issues were even explained to them on our end and from the plumbing contractor's end, Old Republic representative ** still refused to rectify the situation, and still is asking for us to pay a fee when like I said NO WORK was performed.

Basically they give a runaround as to why they deny service to be performed and want to just collect fees and put off the work. They tried to fool us into waiting around for another contractor to come out at a separate time. Ludicrous really. We ended up refusing to pay for the trade call fee and contracted the plumbing independently. Everything is fixed and fine NO THANKS to Old Republic. And NO we are not paying a fee when no work has been done especially when OLD REPUBLIC DENIES the service.

While still on the phone with customer service I asked to be put in contact with the plumber so I could pay him out of pocket for the disposal and it would be done. Unfortunately, the plumber was no longer at the property. So the next day I drove down and fixed it myself. Not a big deal. The issue with Old Republic is that they have not charged me $85 for the plumber to come out and say, "I’m not going to fix that". If I am going to pay for the service call I should get something out of the service call. I was not even given a chance to pay out of pocket to have the work done. Now my $85 is in collections. All for a service I did not receive.

So we went ahead and found our own repair man for the furnace who came out later that day and made the repairs. I made several phone calls that day to Old Republic checking to see if they had found someone because it was around 40 degrees in our house and the sooner someone got out the better for my wife and kids. Each time I called I told them exactly what happened and that someone had already been out to replace the water heater.

Two days later we send in the invoice and have the furnace repair man contact Old Republic as well. Keep in mind I have talked to several people at this point. My wife and I get a call back from them saying they will only cover $35.00 of the $480 furnace repair. Their reasoning for this is because it is considered a secondary repair. Since water from our water heater got on the furnace it is considered a secondary repair and is not covered. The issue I have is not a single person that I spoke with made us aware of this until it came to them having to foot the bill. Then they weaseled their way out of it. I believe this company has an obligation to educate their customers in how these things work. You are paying them for a service and they are obligated to know and make you aware of that service.

Keep in mind that I never once asked for a refund because I felt partially to blame that it took me 4 months to notice they were still debiting my account. I hung up, called back and had the unfortunate luck to speak to a very rude lady who obviously hates her job. She told me there's basically nothing I can do In which I hung up and contacted my bank. I've filed complaints with the BBC and will continue to blast this all over social media. This is such a DISHONEST way of doing business it's criminal! I DO NOT own the home and have legal documents with effecting closing dates. UGH! I don't even know what else to say... People if you're even able to read this, STAY AWAY from this company!

I questioned the rep why it was taking such a long time to locate a part -- was it supply and demand; was this a failed part due to manufacturing; was it even manufactured any more. The rep said it was just too difficult to find. In the meantime I called the service technician and was told he was given the same story. However he was able to get the part immediately but ORHP did not want him to order it because they could get it cheaper. I called ORHP and said the technician could get the part. I was again told that there was nothing they could do. I told them I had been without heat for 2 weeks and that this was unacceptable. The rep stated again there was nothing they could do. I said well it was a good thing I lived in Florida because I would not have been so patient had I lived above the Mason-Dixon Line.

Lo and behold the next day the technician called me to say that ORHP had authorized him to buy the part. The reason that they wanted to order it themselves was to save a wrap fee from the service company -- all at my expense. I have also found that ORHP hires innocuous local companies which may not necessarily be hired by me if I were without home warranty. I have researched other home warranty companies and will choose another for my renewals.

He showed up again, 4 days later (12/29) and I wasn't home so he called my cell (I could hear my dogs going nuts in the background, so I knew he was at my house... AGAIN, WITHOUT AN APPOINTMENT!!). I told him I was minutes away (I lied, I was 2 towns over in Casa Grande) and told him he needed to leave because we didn't have an appointment and he should wait until we have an actual appointment before he comes back. I called OR as soon as I got home and told them I needed them to assign me another company, because "Gecko" couldn't manage basic protocol of setting an appointment. OR assigned a new company and said they would be in touch to schedule... blah, blah.

After 10 days, nobody contacted me so I called OR again and was told "Air Masters" is the new company. Gave me their phone number, yada yada. After a couple of calls and emails to Air Masters, I checked the BBB and it turns out Air Masters filed bankruptcy months earlier. Called OR again, w/ the bankruptcy update and they said Gecko was my only other option. So I called G 1/25/15 and after 8 or 9 rings, a guy picked up and sounded drunk or maybe I woke him up, (iPhone shows it was after 2PM). He tried to schedule appointment for same day, I said no and gave him a time and date. Just called and cancelled. After reading everything here, I don't need the drama. Live and Learn, right? I'm out $425 for a useless home warranty.

So Old Republic FLAT OUT LIED TO ME in order to get out of paying on a claim. I'm sure the reason my claim was denied was that a new controller board will cost about $750 and they don't want to pay it. What a waste of time and money this home warranty company is. There are many other home warranty companies out there. Do NOT give these liars your hard earned money or think that they are going to protect you in any way!!! SCAM ARTISTS AND LIARS!!!

I came home today to a house full of smoke. My husband had just been awoken to burning eyes and nose. We called fire department. They concluded that it was our HVAC unit. They cut the power off to the unit and advised that we have someone come look at it ASAP. I called ORHP and told them our situation. They said that the contractors they use have 24-48 hours to contact us to set up an appointment. I told the customer service rep that I have 4 small children and that the temperatures are going to be BELOW FREEZING tonight, and now we have no heat. Still the same story.

I call back an hour later, talk to another lady and she says same thing! I asked if there was emergency service providers, and was told NO. My husband called, talked to yet another lady, she changed our service request to "priority" and said someone SHOULD call us within 4 hours. That was 2 hours ago. I'm not holding my breath waiting for someone to come.

This is not the first time this has happened. Last time I had a newborn in 100 degree weather and our AC went out. It took them TWO DAYS to get here. We are most definitely changing providers next month.

I called the utility company and Southern California Edison sent four different technicians on three different occasions. They all agreed that the lights in my kitchen and living room were going out because there was an overload of one of the legs that supplied electricity to those areas. They all said that the electrical amps were not distributed evenly and that was causing the problems. I then proceeded to call Old Republic again and they sent me the same technician. Well guess what? Old Peter said that was not the case. He went on and started arguing with me and at one point even called me a liar. He said there was no way my lights were going off. Now, wait a minute why would I make this up?

Safe to say Peter left. I then called Old republic again and they would not help me because they said they have a protocol and I would have to get a second opinion, pay for it myself and then forward it to them and maybe they could get me a second opinion. No wonder their star rating is 1 out of 5. Horrible service. I guess the written paper the utility company left for them was not enough.

I called and attempted to file a complaint and was informed that it is not possible to speak with a supervisor and the call center rep can take my complaint, but there will be no follow-up and I will not receive anything even stating a complaint had been filed... so basically, they have no mechanism for complaints and don't care.

The rep reiterated to me that the replacement microwave would not match my existing and also there was no guarantee it would fit in the existing space. I asked to pay the additional $50 charge to get an applicable replacement, but was told they don't allow that either. My only other option is to take the measly amount they offer in cash to replace and have it replaced and pay to have it installed myself. I have bought and sold several homes and this is my first time using ORHP and will most definitely be my last!

The only other option would be to get paid the cash amount for the repair. They said this amount would be $619. This amount is a fourth of what the parts and labor costs for the furnace. They cited they receive "commercial wholesale rates" which is complete BS. They don't pay 25% of actual costs. So, my options were to be extorted to go with their vendor and pay $950 (for a $400 repair) or get paid $619 (a quarter of the actual costs to repair). WOW - what a scam they are. Buyer beware - do not choose ORHW for a home warranty plan. They will rip you off.

Then, the case was escalated to a manager who immediately picked up where the previous associate left off. After a few hours, I filed a complaint with the BBB and at that junction she then reopened my claim to send another technician to review the situation again. The customer service manager specifically stated that if the new subcontractor was unable to determine the date of failure, then ORHP would honor the replacement claim. Again, I shuffled my work life around to meet with the second subcontractor. The second subcontractor was unable to identify if this was a pre-existing condition. He then confirmed notifying ORHP of this fact. Again, I received a call from ORHP's Customer Service Manager denying my claim due to some other term/condition.

ORHP has consistently misrepresented their internal processes for filing and processing claims. There is nowhere you can turn within their organization to receive help from a scrupulous professional. I had many options to choose from when selecting a home warranty, but I chose ORHP based on their reputation in ancillary real estate fields. Do NOT be fooled. This entity does not deserve to share the name.

I called my own plumber and he repaired both bathtubs with no issues. He did the same thing the other two did. The third call was for another drainage stoppage in the sinks of my second restroom. Plumber came, checked out the problem just by looking at it, told me he couldn't do it because there was no clean out section. Then he left. I receive a Trade Call Fee Invoice for $60.00 just because someone came out and LOOKED at my sinks. I don't understand... If you are looking into getting Old Republic Home Protection for your home... think twice. I do NOT recommend it. Like a previous person commented, Read the Fine Print. They do not cover a lot of issues concerning service requests.

The guy that they sent out to look at the garage door didn't even bother to get off the phone, but stood outside the garage and said, "Yeah we don't service those motors anymore" and left. Somehow he managed to write a report saying that there was dust buildup the unit and that there was no way that the unit had been used in several years, which is amazing to me because we used it to get a car in it and the previous owner used it to get a car out. Plus said that the unit was improperly installed and that it had to be over 20 years old. Again amazing to me considering that the garage was an addition and isn't even 10 years old.

When my husband and I called to complain we were told that they were taking the expert's word for and they weren't fixing the garage door motor because it is pre-existing! Now we are out two $60 trade call fees and still nothing is repaired. Their customer service skills are horrendous and I would not recommend that anyone ever get this company as a home warranty company. We now have a complaint with the BBB and we will see what happens there. I can't believe that a company that sends low par techs out to people's homes and does no repairs has an A+ rating with the BBB.

Now I have placed another call for our garage door opener. Called before 8 am yesterday morning. Still had not heard from the company by the next morning so I called them. They said they will have someone look at the schedule and call me back. Still no word. Response time and customer service from the contractors they use are terrible. I would not recommend them at all.

In a nutshell he stated that there were missing parts or connectors. Prior to the contractor getting here I had pulled the refrigerator out so he had room to work since the fridge is wedged in a tight corner. I disconnected the main water line. He tested the icemaker and then called his boss and said, "yes it's the icemaker." I heard him say, "SHOULD I GO AHEAD AND FIX IT?" he then stated he needed to go get an ice maker and he asked if I was going to be home most of the day, I stated yes, he stated that he was not allowed to connect water for Liability issues, I said, "no, problem I would plug it back in." I plugged everything back in and put the fridge back in place.

He returned in 2 hours. He then pulled the fridge back out. He stated there were missing valves and he needed to make a phone call for approval. He said he was going outside and would be right back. He drove off, then 20 mins later called back stating there were too many issues going on, he needed approval to move forward. I asked him what more of an approval did he need to fix an ice maker, he had already been told by his boss to fix it, he then stated that, "I was scamming the system, there were connections for a line missing," and he needed approval. The line he was talking about is a water filter line. We do not have filtered water that line has never been in use, it was mounted or coiled neatly on the back of the refrigerator.

I have attached pictures for your reference. I told this contractor I was done with him and I would call back and ask for another company. Now you all would rather pay to cash me out than send a reputable contractor to replace my ice maker. The person I spoke to on the phone stated that I would need to disprove this company by hiring another technician to come out and state the 1st technician was wrong. I find that to be ridiculous and a waste of everyone's time. I feel Old Republic is operating unethically.

She told my husband a different story saying it was sent back to the manufacturer. We figured out she was ordering parts from the company & most likely selling them. Then trying to come out more than once to pocket service call fees. She also told my husband she doesn't like men. And told the company we were missing a part in our refrigerator, making it not coverable, which was a complete lie & we think she stole a part, specifically the plastic bottom part under the fridge that helps air circulate. This company is a scam. Stay far away!

We got so many different excuses. My father was a Sears repairman and I knew Old Republic wasn't telling the truth. For 7 months, I had to sit in front of the oven and constantly adjust the temp so I could cook a meal. I finally insisted that they either fix it or give me a new stove. They sent me a check for less than half of what it would cost to replace the Maytag (which now costs $ 1,800). The check had to cover purchase, installation, shipping, tax etc. Guess it was better than nothing, but no customer should have to go through this. I don't think their warranty is worth the money. I am retired, and so was able to be home on the many, many days they had to come and try to fix the stove (again, and again). Had I been working, this would have been impossible.

The house continues to warm up. It is 106 outside, and I have no resolution other to wait and see if Old Republic can come up with a service option sometime this week. I guarantee that I will have a new AC unit installed with a contractor of my choice, at my expense long before Old Republic will even get another technician out here for a service call. I WILL NEVER use this company again. In my opinion they are frauds and have no concern about their client's needs. They string you along with substandard contractors who really aren't equipped to take care of your home needs.

They provided no service and I am under the suspicion that they use contractors who deliberately break/misuse parts just so they can make more money off the service fee. I was lied to and then treated very poorly over the phone and am not entirely certain that they are ethical in their practices. DO NOT USE THIS COMPANY!!!!!!!!!!!

Second event. I had a problem with the damper in my refrigerator. The Company took 4 months to fix it. I lost $300 worth of grocery. Had to keep bare minimum in a plastic cooler. I had a 2 year old son that needed milk and other kids essential foods. This event was a nightmare for us for 4 months. There were 4 contractor that attended and none could fix it. Old Republic uses the worst contractor.

Third event: I sold the house during which the policy was transferred to the new buyer. There was an outstanding work order to fix the stove and oven. The new owner was not able to cook food for several months.

Worst company in USA! I will never recommend this company to anyone.

When August rolled around, a withdrawal was taken from our account. We called to inquire why this happened. We were told that since our policy was less than 45 days we could receive continued coverage back to June. My wife told them that in June we had to pay $200 to have our garage door fixed and they said submit a claim and they would take care of it. About a week later, we were contacted and told that coverage was denied since we did not receive preauthorization to process the claim. Ok, not a problem we told them. Then we said since we did not preauthorize your company to withdraw money from our account for June, then they could readjust our payment. At first they would not do it but after being transferred a few times and finally getting to talk to Gary **, the claims manager, we were told we would be getting a reimbursement check for our Garage door and that he was very sorry for the runaround. I'm sorry to hear about the issues of the people on this website but I just wanted people to know that not every situation is ignored and there are some people in the company that understand how customer service should be run.

I obviously questioned this and contacted the provider who stated Old Republic would not let them replace the coil with the brand I had originally but would only allow a certain brand that would require significant modification to the current air handling equipment already in my attic. Otherwise, they could just replace with the same equipment and recharge the system in no time! The difference in cost between the evaporator coils could be as much as a couple hundred dollars which I told Old Republic I was more than willing to pay but they refused and said they don't do business that way.

So now I will have a very expensive and nice house with all Trane equipment everywhere except for one evaporator coil. I then asked for the cash out option and they offered me less than what I was having to pay for my portion of the repair even though I would be assuming the responsibility for the complete repair. That just blew my mind! This company, Old Republic Home Protection, is a joke! All who read this, beware of the small print because this company thrives on it!!

I called OHRP that subsequent Monday for bill reimbursement and after a substantial number of department transfers and disconnects, I was told there would be no reimbursement due to the fact we did not obtain service through them. After I informed them about the after-hours answering service hanging up on me and not wanting to have food spoil etc., they insisted there was nothing they could do. Instead of giving up, I wrote the Better Business Bureau concerning the above. Immediately after my BBB e-mail, ORHP contacted me stating in the spirit of goodwill they would take care of our request. However, they wanted the bills related to the reimbursement.

I submitted the invoices but each time I did, OHRP would ask for more information. I ended up submitting bank account information and service agreements. I even submitted the phone number of the repair technician. Four months later, nothing has happened. Settling our request in the spirit of goodwill was forgotten and is telling about this company. Curiously, I was called by ORHP to renew our home policy... we did not.

Also, I've looked at some of the many complaints about this company. The responses from ORHP amount to "lawyer terminology" and essentially state some units were not maintained or serviced properly so a repair from them was denied. Folks like myself seldom if ever, look into the inner workings of household items before purchase. If this was so important, ORHP should send out an inspector prior to granting a warranty but they do not. Instead they take the money from a new home owner who believes their costly home appliances and units are protected.

In my several e-mails submitted to the Better Business Bureau concerning ORHP, the company replied that the over 800 complaints which I made reference too is a non issue due to their conducting over 2 million non-complaint transactions. In my view this makes ORHP big business and if true they, like Walmart, could affordably satisfy all requests in the customer's favor. Sure, some customers would take advantage but that would be a small number, relatively. Additionally, the positive feedback which would surely follow, would be in ORHP's best interest. My request for reimbursement was justified since their after hours service was inoperative. Additionally, my request was courteous, legitimate and reasonable which all went unrecognized by ORHP.

To sum it up, over the course of the next few months (as of today - July 30 - it is still not resolved), I have placed call after call. Every time I call, I am told a slight variation on the situation. I was informed that the coil needed to be replaced, but due to "electrical modifications" required, I had to pay over $300 out of pocket. This is in their documentation, and it was my mistake that I didn't read it.

Then, I was informed that the coil was no longer available, and they would have to replace my entire upstairs unit, and charge me $680. When I questioned about the ductwork, I was told that the tech from the AC company didn't mention anything about it. I talked to their rep several times, imploring them to see what was going on. I had another company come out, and paid their service call out of pocket. They confirmed what I was previously told about the ductwork.

I emailed the document left by America's 1st choice (which indicated the ductwork needed replacement) and the paperwork from the other company to my contact at ORHW. I was told, once again, that they could not confirm damage. Finally, I was exhausted from months of dealing with this, and decided to authorize them to do whatever service they were willing to do. Techs came out to my house today to do the repairs. But the nightmare wasn't over.

The techs (from America's 1st) informed me that they were not replacing the whole unit, just the coil. I called OR, and was informed by the (very rude) service person that "it wasn't in the notes" that I was told this. She informed me that the $680 was for the coil and ductwork. When I asked her why several people before her had given me a different story, she said "it's not in the notes", and then proceeded to read the notes to me for several minutes while I tried to confirm with the techs. The techs found out that the part they had would not fit in my unit. They left my house without doing any repairs, and said that they would have to get a different part, as the part we need is discontinued (as I was told previously), and they would have to modify the unit to get the new part to work.

At this time, I am still dealing with this. Every time I call OR, I am greeted by a rude representative who is more interested in telling me that I'm wrong than seeing I need help, and am a PAYING customer. I have no recourse but to wait for this fiasco to finish, and am confident that once I am called about this new part, it will require more money out of my pocket, which I may not be able to afford.

In short, PLEASE do not buy this program. There are many more warranties out there, and they actually care about their customers.

I was promptly given an analogy from Mike, about how he gives his wife permission to shop on his credit card, but not an unknown amount 'after the fact'. He told me that I would not be reimbursed because I did not have his permission first. I have now figured out that this company is nothing but a rip off and that the $499 spent for the contract was not worth anymore than the paper on which it was printed. This company is not to be trusted.

On 6/19, we called in a work order with Old Republic. The contractor, Centco AC and Heat, operating out of Round Rock, TX, was the most unprofessional person I have ever dealt with. He stood us up on the first appointment, then didn't want to drive 18 miles to my house and tried to force an appointment on me "when he was in town anyways", and finally, after my husband talked to, accommodated a day and time that worked for us. He came to our house, didn't have any tools or even a ladder on his truck. It was a mess. We give him our ladder to get into the attic (wouldn't that be a reliability concern to begin with?) and he briefly looks at the unit and says that we need general maintenance (not covered) and have a crack in our primary drain pan. He continues to say that he will call a claim in on our behalf, order the part, and come back to install it. Sounds reasonable.

However, on the claim form he notes "found dirty evap coils, found primary drain pipe cracked, suggest cleaning ($225) and installation of safety switch ($175), which he did not inform us of. Two weeks pass, nothing happens. Three weeks pass, nothing happens. We call the guy. He doesn't answer or return our call. So finally I had it and call Old Republic. A very nice representative by the name of Nancy answers the phone. She is very personable, friendly and has decent customer service skills. She tells me that the contractor had recommended to deny our claim (!) because the primary drain pipe was cracked for at least a year and since they don't normally crack, someone must have broken it. Say what???? Long story short, they are not paying for the repair. Looking at all the negative reviews for Old Republic and their shady contractors, my best advice is to save the money and not buy a plan with them. It seems like a huge scam to me.

Garage door track had wheel that lifted door scraping against sides of track. Called OR who at first tried to refuse service because they do not service garage doors. Finally made girl understand that it was the track, not the door. She then says there is no service provider in this area and for me to find one and OR would reimburse. This I did and when I called to give info on cost, etc., was told to pay contractor for repairs and service call fee and check would be sent to reimburse me. This I did and when check arrived it was for $25.00. I was owed $100.00 which I had paid to the contractor for the repair. The girl at OR said I should not have paid the $75.00 service call fee and needed to get this back from the contractor. I attempted to explain that I had done what I had been told by OR but the girl could care less and offered no help.

The latest and last dealing I will have with this dishonest company was related to an icemaker that had quit working. The service provider OR assigned is known to me and is incompetent and dishonest and I would not trust anyone they sent to my home. DO NOT WASTE YOUR MONEY. THE HOME PROTECTION PLAN IS NOT WORTH THE PAPER IT IS WRITTEN ON.

This is where all hell started breaking loose. Plumber called, and I missed his call. After leaving numerous voice messages for three days, he returned the call and schedules the visit for 7/11. After looking, the expert plumber identifies the issue that it is just caulking of the shower faucet which is loose, once fixed the problem will go away. He installed caulking, asked us to not to use bathroom for 48 hours and leaves. We used the bathroom after 3 days and sure enough it was still leaking. Also, we started noticing water hammer in the pipes, which was not the issue until 7/11.

Obviously frustrated with the whole situation, I called Old Republic again on 07/14, and told them about the leaking ceiling and water hammer issue in the pipes. They promised to send the plumber back again. Since I had the plumber's number, I called him as well and told him I am going out of town so if you can be here between 07/14 or 07/15, it would be greatly appreciated. He promised to call me back in 20 minutes, which never happened. I had to go through the exercise of calling multiple times and leaving messages before I got a call back on 07/17, so he finally schedules a visit for 07/21 to come take a look at the problem again. Not to mention the grief this whole exercise caused, I had to take off from work twice to get this work done, we had to stop using the shower (two weeks).

Anyhow, the plumber shows up and pulls out the faucet (which the previous expert plumber from his company never did) and says, "Oh well, this faucet connection pipe is irrigation pipe (it was grey colored pipe not white, in case you never get to see the pictures); it should have been brass or copper." Also told me that he has to run to Home Depot (half a mile from my house) to get the pipe of exact same length (nipple) so that he can replace it. Plumber takes off and I get a call from Old Republic that expert plumber is saying that the pipe is irrigation pipe, so they will not cover faulty installation as the pipe should have been copper or brass. I asked the representative that I am Civil engineer and we design commercial water distribution system with PVC or CPVC pipes all the time and I am fairly positive that the code allows PVC installation (could be wrong).

The representative from Old Republic kept arguing about the fact that plumber is an expert and what I am saying (even if the plumbing code says that the material can be used) is irrelevant. I asked him that if I get a certified plumbing/mechanical engineer to look at this installation, would you accept his assessment. To my surprise, he asked whether he will be a certified plumber, I said no he will be a certified engineer, his answer was NO. According to him, engineer or certified engineers don't mean anything; only certified plumber can make the assessment and determine what is right and what is wrong. Not to mention I was told that my word means nothing, they will listen to the expert. After being tired of arguing, I asked for his supervisor. He puts me on hold for 30 minutes and disconnects my line - way to go. Here are my questions for Old Republic:

Who was the last person who touched that faucet (your representative from DC plumbing), so how can you tell me for sure it was a faulty installation from eternity? Should I call the cops on stealing a faucet from my home? Yes it is old beaten up faucet, but the plumber promised to bring the faucet back. If not anything I could have taken the measurement of the nipple. When a plumber installs the piping in new homes, who inspects to make sure it is done right? Last time I checked it was an Engineer from the City. What the hell happened to the issue of water hammer, which was never there and started appearing once your expert plumber touched the pipes? I never got any response from plumber or the representative what they are doing with this issue. Plumber said most homeowners deal with this. Is that the official response, deal with it?? In all, I would give you 20 out of 10 for outstanding rip off warranty and arrogant customer support. Yes I lost my cool on the call, but is that how you handle a customer?

New AC was put in and doesn't cool the housework due to previous companies installation of coil. They put glue inside and when the AC is on for a short time it blows out hot air. Old Republic told me today I will have to pay for new coil. I will not pay for some stupid companies mistake. Will fight this all the way. Please people do not use this company. They are not honest, they take your money and do not care if problem is fixed or not. They are so dishonest. And the trade call will be higher next year. I have no problem paying to get something fixed. But to cover up some jerk's mistakes. No way! Guess attorney here we come. DO NOT sign up with Old Republic ~ a rip off.

After being a customer for over 13 years at least I deserve a notice saying why they aren't renewing my home policy. Very inconsiderate and when I called today, the girl on the phone was extremely rude, terrible way to talk to a loyal customer. This Company has more lousy reviews than any other Home Warranty Company.....Garbage...

After being a customer for 3 years and my home being covered for over 6 total with previous owners at least I deserve a notice saying why they aren't renewing my home policy. Very inconsiderate to loyal customers. I am letting the realtors in my county know how cowardly they are.

I checked the two lines outside; one is supposed to be hot and the other is supposed to cold. They are both the same, air temperature. I don't know if he didn't completely flush the old coolant out and the fluid is contaminated or didn't put enough in or whatever else could be wrong. Every time I finally get the tech to come out he keeps saying he "doesn't know" why it isn't working. The end result is either installation or equipment problems are causing the system to NOT cool my house. I have asked for another technician only to be told it's "against policy". I've had this coverage for over 10 years and this is terrible customer service on their part. I will not stop until they make this right, but they should take care of this once and for all. After a decade of being their customer, I will not be renewing my coverage. Stay away from Old Republic.

Now we're back to the first company, Top Notch again. They will once again come for a diagnosis and then replace the compressor again. Still waiting with no fridge. I will buy a new fridge and take it to a claims court to get my money back and file a complaint on BBB. Old Republic is the worst warranty company ever. They are incompetent and unreliable. They try to low ball you and get out of fulfilling claims. Don't waste your money with them. They're not worth it.

This is a California based business and my opinion is that they are out of line with their plan prices because of the state's hardships (taxes etc.). I shopped around a little and found a rating site for these services. In a comparison of ratings, Old Republic rated as one of the lowest. It appears to me that they surf for new home owners, make a deal with minimum risk (as the home is a new purchase with current inspections etc.), then dump you after the first year by quoting an astronomical renewal. I shopped a top rated company who quoted me a far less annual cost by almost 500 dollars, have a team of techs for immediate support, with the same coverage, and a guarantee that my annual renewal would stay the same for as long as I renewed. My advice is not to go with Old Republic. As a side note, the agent that was so sweet when I originally enrolled wouldn't even do me the courtesy of a call back to explain. Guess she was too embarrassed. I also looked them up on BBB and they have over 700 complaints on record.

And MOST importantly, Monique worked with me to address the issues that were getting in the way of this claim issue and we resolved to an agreement that satisfies both our needs: me as the consumer and hers as a business trying to keep customers happy but not make bad business decisions. Thanks to Monique for her time. I am hopeful she will be able to use this situation as a teaching experience for the customer service team so others don't have to go through the frustration I had to.

Original Review: Feb. 28, 2014

To anyone thinking of using this company for home protection - My advice is to avoid them and look elsewhere. It has been my experience that they look for any and every reason to deny claims. Moreover, if they do allow a claim, they have contracts with service providers that appear to be very low rated on customer service boards. In fact, when I research the companies they want to sent to do my work, I have found numerous BBB complaints and very low online reviews. I even inquired with ORHP about using my own contractor - something they make VERY difficult to do since they will only cover services at the rates they contract with these less than stellar companies. Which means you cannot be assured of quality work.

I asked known high quality service providers (based on Yelp, Angie's List and other online reviews), these trusted providers unanimously state that dealing with ORHP is a major burden and generally leads to hassles and holdups with work and payments. I have been EXTREMELY unimpressed and upset EVERY time I have tried to use my ORHP plan. If you have an option - look elsewhere. Before you buy, please do some quick Google research - you will be amazed at the consistency and volume of similar complaints against Old Republic.

At one point you told me that until I could provide you with a name and model number for a comparable unit, you could not move forward. I am not an HVAC specialist, and that is a ridiculous request. Further, your share of cost has decreased since our first discussion while mine has gone from ~$800 to $3,000+. You have now "ended" or "closed" the service request without my permission and decided to compensate me pennies on the dollar what is needed to cover the cost of the heater you are supposed to replace.

Because of Old Republic Home Protection our electrical bill has nearly doubled as space heaters are 2.5x less efficient than gas. Because of Old Republic Home Protection our health has been compromised. Because of Old Republic Home Protection we had to spend our first Christmas in our first home with no heat in below freezing temperatures. Their response to my Facebook post on their company site: "We sincerely apologize for the circumstances relayed. We want very much to review this matter and address your concerns. We have forwarded your concerns to our Service team who will contact you shortly. (Their generic cut and paste response to all of their negative comments.)"

Did I get a call? Sure. Did they fix anything? No. They gave me the same line, so ORH"P" next time have someone call that can actually provide service recovery because this service relationship is DOA. Advice to other people duped into their services: file with the Better Business Bureau.

The representative was kind and knowledgeable, however, indicated that the local air conditioning company (Old Republic's representative company on the ground) that would be conducting the repairs did not work weekends or holidays, so the service would more than likely be taken care of the following Tuesday at the earliest. However, she did indicate that should I have the work completed on my own due to the emergency, I could submit the associated repair bills and Old Republic would take care of the amount they would usually pay their local air conditioning representative. Based on the situation, I decided to have the work completed due to the tenant's poor health, and the worsening of her condition based on the extreme heat caused by the broken air conditioning system.

The air conditioning system was evaluated by another local company that I called that afternoon, and replaced the next morning by this company. I submitted the billing paperwork, a statement regarding the tenant's health and the reasons I had the work completed. All the information was faxed to Old Republic with a case number as instructed by their representative. I expected that I would either receive a call or letter from Old Republic to review the paperwork prior to being reimbursed for the air conditioning work completed. After waiting over a month with no response from Old Republic, I called Old Republic and talked with a representative that acknowledged receipt of the paperwork and indicated that she would have a "supervisor" return my call as she could not provide a case status.

A "supervisor" called me and stated that Old Republic does not reimburse any work completed by companies that are not affiliated with Old Republic. He also stated that he had no record of any conversation I had with any Old Republic representative, in spite of the case number given to me by one of their representatives and the fax number to send the information to in order to receive payment for the work I had completed. He also gave no reason why Old Republic does not provide repair work after hours, weekends or holidays.

It is my opinion that Old Republic is a WORTHLESS organization that will do anything to not pay for anything that you are promised. They sub their work out to the lowest bidders that only work 9 to 5 (maybe), five days a week (unless one of the days happens to be a holiday, then the work will not be completed either). Should you ever have a emergency situation, speak with someone that has the authority to actually follow through with their promises. I really do not have an idea how you will go about doing this based on my one and only dealing with them. They will promise you anything to get you off the phone to move on to the next Old Republic VICTIM. If you are unfortunate enough to have paid for their "service contract", good luck, particularly if you encounter an emergency. Unfortunately, be prepared to have the work done yourself and have to pay for the service yourself in spite of their promises which are nothing but lies. Shame on them!!

My total cost was going to be $55.00 for the service fee plus parts and labor for the repair. I agreed. The repairman was here for less than two hours. The part he said he would be installing he found it to not be necessary. He also offered to pull my old dishwasher into our garage. Initially, I said no but eventually agreed. He left without ever running the dishwasher to show me that in fact the repairs had been done. His bill was for $255.00 which is exactly his quote - which had included parts.

Very quickly, I thought better of the service call and contacted Old Republic with some questions:

3. What is included in a service call?

The customer service person I spoke to was rude, condescending, inaccurate in his statements, refusing to do what I asked, made decisions for me which were unacceptable, etc. After telling him more than once that I no longer wanted to speak to him and repeatedly asking for his supervisor, he gave me the name and extension of a person that was not correct. I found that out by trying a separate number for a complaints department. A very helpful young man gave me a different extension #. I called and left a message and expected a return call which I never got. This prompted me to make another call to yet a different number. I explained the situation again and was guaranteed a "very quick" return call from their supervisor. I am still waiting.

Three days ago, my A/C stopped cooling. ORHP said will be 3 to 4 days to receive a new compressor. I have Heart Failure, a Pace Maker, Diabetic, COPD and on Oxygen. We also have my 92-year old mother-in-law living with us. I did advise ORHP of this. Under the circumstance, it seems to me they would have tried to have found one locally. The unit was built in 2003 and feel does not comply with federally mandated S.E.E.R. standards. The OR Home Warranty states: "If necessary, as part of a covered replacement, we will upgrade an air conditioner system to federally mandated S.E.E.R. standards".

I originally paid $399 for a Standard Policy. I received a renewal notice for $500. I was told the $399 was an "Introductory Rate" only. To me, this is "Bait and Switch". I would not recommend this company to anyone and I plan on notifying my realtor.

1. Record every phone call. Insist on using your own tech. They key you! You pay up front. You get the real story... I don't mention home warranty when I ask for a service call. If they can fix it, call ORHP RIGHT THEN and see if you can get approval. I did. It broke the next day... But it needed replaced. Not fixed. 2. Ask for (and be refused) an employee number or last name. You might get Last initial. 3. Ask for a supervisor. You will not get one. 4. DO NOT WAIT SEVERAL DAYS FOR A CALL BACK. Call everyday and document every call. Tell them you are recording. 5. Let the technician who shows up at your home know he is being videotaped. ORHP requires the tech call FROM the house. Request the technician call and give his verbal report in front of you. I was nice about it... "Would you mind making the phone call right now? Sometimes ORHP will move faster if you call from my home." They won't by the way but now you have either a refusal from the tech on tape or a record of what they actually reported. Really, have your cell phone out. It doesn't have to be rude, just get audio.

6. If they deny the claim, and they will, ask for a second opinion. Insist on your own contractor. You pay him, they reimburse. THIS IS WHEN THE BATTLE STARTS. 7. Get your policy out. Get it online if needed; it is on their website. THEY LIE AND SAY IT IS NOT BUT IT IS. Pretend you want to buy a policy. Get to where your state pops up. It is right there. 8. Denied for pre-existing, read your policy and keep them on the phone. Just keep pushing. The longer you keep them on the line, the worse they are rated at the performance review. Ask for a supervisor. They will say, "Let me tell you this first." Don't say a word, let them talk. When they are done, say, "Thank you. Can I speak to the supervisor now?" Keep going. Remember, you are documenting this because you want to win. 9. Denied because it was installed wrong. Seriously, my 1997 air conditioner that has worked since 1997 was installed wrong? Do not accept that answer. They can not defend it it court or with the BBB. Ask them to pay for a second opinion. Get your own guy!

10. Basically, unless it simply is not covered, like outside plumbing, you can fight it. I had a three mouse droppings in my attic so they denied coverage for a SOLID METAL DUCT that fell apart because rodents ate it! I sent them photos of the ducts and attic, as well as their own tech NOT INSPECTING the ducts. I sent them video of three other techs stating no rodent damage. (7500 job, lots of opinions). 11. When you are finally just told no... email a summary of all your attempts to customercare@orhp.com AND ** and threaten a BBB COMPLAINT. Make sure you tell them of all your video, photo and audio recordings... CALL THE REGIONAL REP FOR YOUR AREA. It is on their site. Again, pretend you want to buy and look for regional rep. It is there. Roberta serves Southern California. Document call.

12. You can file a BBB complaint online in less than 10 minutes, okay maybe 20. Do it on a computer, not a tablet; it freezes. It is very fast and easy and you never have to leave your living room. This seems to get their attention. 13. In Los Angeles and many other places, I am sure, go online to small claims. Just search your town and small claims. I filed from my living room for 10,000 dollars. I got an email confirmation and 5 days to pay the 85 dollars. You can file two claims for 10000. I did because my tenant moved after ORHP refusing to fix AC IN triple digit weather for a month. My tenant moved. Fair enough, I would too. I send the copied details and the filing notice (before) I paid to **.

THEY CALLED AND APPROVED EVERY REPAIR! Repairs they had repeatedly denied. Over and over and over. No, rat damage caused that. No, it was installed wrong. No, your plan doesn't cover permits (it does). No, your plan does not cover modification (it does). Yes, we have four written and verbal diagnosis by 4 companies including our own (who said it was installed wrong) but we really can't decide what is wrong with it.... Three of the four said REPLACEMENT IS THE ONLY OPTION! The fourth was their company... Never even looked at ducts. Of course, I have it on my phone as I am walking with him chatting about his job and how hard it must be..... Yep, they can't replace because since the house was built in 1954, someone "adjusted or modified" the duct work. "So we won't cover your duct work."

Guess what? Go to the permits board... I didn't but I said I did. And tell them they can get the permits for any modifications done. Nowhere in my plan does it say if the system was updated, it is not covered. A new system was put in in 1997, of course they modified things. But they tried.... And if it works in one case, they saved 1000 dollars. I bet it works in 7/10 cases. People are denied coverage because they are beaten down and give up! Or they accept the 3000 dollars for a 8000 dollar job and feel good about it! Now I am just ranting. I will be back.

Next chapter, how to get them to repair things right.... coming soon. Because they now say I can replace my condenser, air handler, coil and all my duct work in a 2300 sq ft home for 3000 dollars! Or their company can do it in a month.... It is 117 degrees today. And they are not sure what parts they will put in, but I would have air. I am at a hotel.... I paid for the small claims. I figure 85 dollars to annoy them and make them show up is worth it! I might have to postpone at the last minute .... Think anyone will show up from ORHP. Maybe I get 10,000 by default for my repairs and lost rent if no one shows!

Waiting for my check... Then I will tell you how to file under the FAIR TRADE ACT, COMMISSIONER OF INSURANCE, AND STATE BOARDS THAT REGULATE THESE COMPANIES.

"Short Sale properties present a variety of risks for a home buyer. Homes are frequently sold as is and the true condition of the home's systems and appliances is likely unknown. Due to these inherent risks, it is more important than ever to include an Old Republic Home Warranty when purchasing a Short Sale property. Valuable benefits provided by a home warranty include risk reduction, budget protection, and priceless peace of mind. The warranty also provides coverage for undetectable preexisting conditions that could surface after close of sale. If you're considering purchasing a Short Sale home, help safeguard your investment and your budget with an Old Republic Home Warranty."

Does or does it not state above that "The warranty also provides coverage for undetectable preexisting conditions that could surface after close of sale"? My issue did surface after the close of sale and as stated right there on their website "THE TRUE CONDITION OF THE HOMES SYSTEMS AND APPLIANCES IS LIKELY UNKNOWN." Really??? Isn't that what I tried to tell them. I even had my Realtor call the rep and she was told if I paid to have it fixed and sent them a letter from the repair company that it was in working order then it would be covered under the plan in case anything went wrong with it in the future. What?? I can pay to have a problem fixed that was unknown to me when I purchased the house and then they will cover it. If that is the case then why in the world would I need them.

I didn't pay for a home warranty only to be told if I pay to fix it then they will cover it. This makes no sense at all. I have been a business owner for 23 years. If I treated my customers this way, I would have been out of business a long time ago. Having now researched this company (which I should have done prior) and the way they do business, I find it very interesting that the majority of the complaints against them are for AC/Heating issues. This company is clearly guilty of false advertising and unfair business practices.

I would encourage anyone who has had a problem with this company to report them to the BBB. Which by the way has given them an A+ even though they have had 692 complaints in the last 3 years. Of course I am sure those are just the people who took the time to complain. There are probably thousands who never knew they could file a complaint or just gave up because it was easier than dealing with these crooks. How that is even possible is beyond me.

Wouldn't answer his phone. So I called ORHP and they finally got him and told him to call me. Never happened. At 8 PM I called the number again and his wife answered "Yeah, I know who you are..... We'll be out next week with the part.... We'll call you" (sounded upset at me). I advised her this was not a when are you coming call. No, I told her they were not to return. She says "Good! My husband didn't want to go back there!" Real pros, yeah.

So the following morning a local Repair Company from here in Olathe came. The guy was dressed like a pro, drove a real company van, was extremely courteous and fixed the washer in no time. The cost was $165.00 less than the quote we got from the former repairman sent by ORHP. Bottom line.... don't waste you're money. Always check for reviews on the net for companies reviews.

Two weeks after no phone call I decided I would call the repairman myself. Set up an appointment. They were suppose to be here between 10-12 and called at 12:15 to say he would not be able to make it today because his car broke down. They called at 12:15 - 15 minutes after the max appointment time, so I told him that I hope he broke down outside of my house because it was already past his appointment time. They then decided to call my passive husband who said it was ok and he rescheduled an appointment for two days later between 12-3. So I am sitting there for 3 hours waiting and my husband calls me at 2:50 to tell me that they called him and they would not be able to make it because they were stuck in traffic. OK at this point I had had enough. So I decided to call these people. Yeah they said they would talk to them, but it had only happened twice so they would not let it happen a third time. EXCUSE ME? It should have NEVER happened once.

So a month later with no call from the insurance company or these repair people, my passive husband calls them and sets up an appointment. They showed up 15 minutes early this time. They proceeded to replace the magnetron and they did, but then the microwave made some loud noises and just stopped working. It would not turn back on or anything. So they unplugged it and said they would talk to the insurance company. So the insurance company sends out electricians two weeks later. They determine that it is not an electrical problem and they leave. Two weeks later the microwave repairman is at my house again. His wife works with him as well as a younger kid. Well his wife tells me that the wiring is burnt up and she actually takes a picture on her phone and brings it over to me sitting on the couch to show me. Which was random because I would have got up to look at it, but now I know that they were covering their butts by me not really looking at it.

So I look at it on her phone with her as the younger boy is putting the face back on the microwave. She is telling me that the noise when they started it after replacing the magnetron was obviously when the wires must have burnt up. She said she was going to talk to my insurance company and tell them that the wiring/parts would be more or less about $400 and that it would be a better idea for them to just replace it since it is right at 1k new. I was like yes that is fine whatever needs to be done because I just want a microwave because I am sick of having to throw out food because I cannot reheat it. So about a week later the insurance company called my husband and basically told him that they would not be replacing it or fixing it because it was a power surge that caused the burnt wires and that is not covered under my plan..... REALLY?

Before they ever came to my home our microwave would turn on. Now after the technicians that they chose replaced the magnetron and obviously didn't push the wires back inside the microwave far enough, which in turn caused the wires to touch the frame and burn through their own insulation. GE does not even sell magnetrons because they suggest that they not be replaced because of the issue of the wires burning through their own insulation. And now this is all my fault and 7 months later I still do not have a microwave, a vent fan, nor a stove top light. Don't they realize that replacing my microwave is going to be a whole lot cheaper than their legal fees? I guess they will be finding that out the hard way.

They took two contact numbers down. I explained that the second one wasn't in service yet (sequestration related) but would be soon, but that the first one is my main number. The tech they hired only called the second number. We finally got hold of him after hunting him down two days later. Then he came out on that afternoon at 4:30, verified that my original service person was correct, it needed a new compressor and said he'd file the necessary paperwork.

That following Monday, June 24th, ORHW tries to reach us on the second number to get me to approve of a "disposal fee" of $200. We didn't get that call because the number is not in service yet. They didn't call the primary number and they didn't try to reach us at all the rest of the week. We waited all WEEK to hear from someone. We even called the tech throughout this week and he never told us anything other than he was waiting for the part.

Finally, Monday July 1st, we reached ORHW and they said we HAD to agree to pay the disposal fee or they wouldn't order the part. If you google this disposal fee, it's bogus. Only home warranty contractors charge it to recoup the fact that they don't get paid well by the home warranty company. We had been without A/C for two weeks and the inside temp of the house has been reaching 90 degrees, so I had no choice but to agree. I was then told it would be THREE TO FIVE BUSINESS DAYS because they hadn't even begun to order the part yet.

Friday, July 5th, we called the tech to see if he had received the part yet. His cell has been disconnected and he is unreachable. I called ORHW and they said they'd put "contractor relations" on it. Here it is now Monday, July 8th. We called ORHW AGAIN and they said the same exact thing, they are putting "contractor relations on it." It's been three weeks and counting, we still have no A/C, we still have no new contractor, the old contractor's number is still disconnected. Nothing has been done.

I was without A/C all weekend. The temp outside was 106 both days. Old Republic couldn't have cared less. They sent out another repairman on Sunday who said that the compressor was bad and that the whole unit needed to be replaced. Today is Monday. We'll see what Old Republic says today but I guarantee that my A/C will not be fixed today. The repairman that came out on Sunday told me that in his experience, OR always goes with the cheapest fix. He said my A/C unit needs to be replaced but OR will only replace the compressor. I will update this once the whole ordeal is complete.

The insurance company said they will not cover any of the repairs or replace my toilet because the repairman said some part was missing. I asked them to show me or prove what part was missing, but they said that to check if a part was missing or not, they would have to pull out the whole toilet. So, this was their excuse for not fixing the toilet. They could not prove what part was missing and that the problem is due to that, but they refuse to touch it in order to prove it.

Also, six months ago, my A/C broke down. It took them three months to fix it and charged me $700 to replace the new A/C. They said the pipe size is wrong, and that is not covered under the warranty. They always have some excuse to not fix things or charge you the money. I'm going to cancel my insurance this year.

Then I called Old Republic Home Protection company as I had insurance with them. They told me that they have to send their own plumber to come over and inspect it. The day after, I got a call from DOCs plumbing company and they set a schedule with me to come and see. The guy came over and started inspecting the water heater. Suddenly, he said that the warm water is disconnected and he cannot inspect it. I told him that if I open the cold water, he can easily check the leakage (it was not a small leakage). He doesn't need to connect the warm water but he insisted. I got the warm water connected the day after and then I again called them to come over. So I had to pay again!

Two hours before he came, I thought that it is better to open the water to the hole position to be ready to show him the leakage. Unfortunately, the tank got filled and suddenly burst. Forty gallons of water was coming out of the water heater. I struggled for TWO HOURS to collect the mess. I used every tool I had to. So I had to pay again to empty the water. I took some pictures (attached). Anyway, he came over and started inspection again. Then he listed these items: we need to install a pan; we need to cut and install the pipes from a higher position (useless IMO); and we need to increase the size of gas pipe (I had no problem at all with that).

Then, he went and they called me from the insurance company the day after. They told me that I have to pay $280 for the three items above. WHAT!? I asked for cash in lieu and they told me that they give me $590 only. That means: 40 GALLON WATER HEATER + SHIPMENT + INSTALLATION = $590 (paid by insurance), pan + two pipe cutting + change of flexible pipe = $280 (paid by you) + $60 service call fee. It is ridiculous, isn't it? I think this is the way they do business. They try to make as much excuses as they can to get more money from you to compensate the small money they get from the insurance company. You want to verify it, just call them and ask how much money they need to replace a 40-gallon water heater.

I called some other companies and I never get a price lower than $1,300 for the water heater replacement while Old Republic only gave me 590 - 60 - reconnection cost = $480! The investigation took 4-5 days and my house is damaged from water just to prove that my water heater is leaking. Old Republic marketers are mostly focused on real estate agents to make new homeowners get their service.

We renewed with Old Republic because we felt their job was not finished. We have wasted at least $750 in service call fees and over $600 for the second year of Old Republic. Is there any way to get our money back from the unqualified plumbers as well as Old Republic?

Of course, no other company will do the work that cheap so I am waiting until March 26, 2013 which is the earliest appointment I could get to have Old Republic Home Protection Co., Inc contractors come out yet again. I was also told by the representative that they could not guarantee that the company would fix my heater on that date. So I guess it will be summer before my heater works correctly. I am just glad my two children have not gotten really sick throughout this process.

We were considering some elective foundation work, just to stabilize our home. We called ORHPC twice to clarify our coverage and were assured by two different warranty representatives that foundation maintenance would in no way affect our coverage. After we decided to get the minor foundation work done, ORHPC rescinded their representatives' earlier guarantees and told us our coverage was now voided. (Obviously, if they had told us upfront that foundation work voids coverage, we wouldn't have had the work done.) Nowhere in the contract is foundation work mentioned, so we were dependent on their representatives to translate our contract, including the vague phrases. Their own representatives translated the contract to not be affected by foundation work, but apparently, whatever they tell you can be changed at their leisure and convenience, and they always have those vague phrases to hide behind.

Don't trust ORHPC or the BBB reviews about them. If looking at the BBB reviews, take careful note of how many complaints there are and how many are unresolved. I don't understand how so many unresolved complaints can leave their rating seemingly unaffected. (Perhaps ORHPC funds the BBB's annual staff retreat? To Hawaii?) You can't win with these guys. Whatever your issue, I'm sure they'll find a way out of covering it. Again, we've heard many good things about American Home Shield. Go with them instead.

A request for replacement was submitted again in December. The cover of the unit is rusted through and when it rained last night, it got into the unit and short-circuited the motherboard and heating coils. Old Republic will not reimburse for any damages caused by mother nature. I explained to them it is because the unit is old and rusted out that water got in and if they would have replaced it in October as requested, this would not have happened. I have two small children and it's middle of winter in Oklahoma and we have no heat. One star is beyond generous.

On 1/28/13, repair company came out and looked at the heater. He called 20 minutes before arriving, never called to schedule, told me he'd been assigned to the case, etc. I guess you're expected to just sit around your freezing house waiting. (We are all sick with flu/cold and aren't rude enough to descend on friends/family/athletic club/children's museum/etc. sharing our germs.) Repairman says we need a new part. As he was leaving, he said, "I do all my warranty calls at the end of the day. I'll call then to try and get a replacement part approved." Even the local repair guy was heartless.

Fortunately, my husband didn't think they'd respond in a timely fashion and got another company to come out. The repairman we hired worked on the damaged part to get the heater going temporarily. He cannot guarantee how long it will limp along. But at least, we aren't without heat now. On 1/28/13 (evening), the warranty company called to say they are happy to approve the replacement of our heater part. The repairman will replace the part in our heater on Feb. 1.

The gentleman from Landings Services came out and we recognized him as being the same person who the home warranty had sent out to fix our breaker issue. It turns out he's a former general contractor and can do a lot of this and that, but nothing major with regards to plumbing and some other things. He snaked, from the rear access, and pulled out several wipes that were in the pipe he was snaking. This did not fix the issue. He told us that the warranty company would need to send a plumbing company out that was more equipped. We paid the $60 trade call fee.

We called the warranty company and they issued another service dispatch on January 4th to a plumbing company called Reel Plumbers Inc. That gentleman came out (we did not have to repay the trade call fee), went into the crawlspace (long story short), came back out and told us we had a major issue under the bathroom in the part of the house. He said that the sewer line was broken there and that the sewer water was running under the house. He advised us not to use that bathroom until piping was replaced. He said that the home warranty would not cover this. We confirmed that with the home warranty but their reason make no sense to us since we have the Platinum Plus plan and it says that collapsed or broken lines outside of the main foundation are not covered, but the supposed broken line is not outside the main foundation.

Needless to say, we asked the plumber, who told us he is the owner of the plumbing company, to email us an estimate of exactly what had to be done and the estimated cost. His emailed estimate, which we received on January 6th, states that the drain piping for the front bathroom needs to be replaced and tied into sewer on the exterior of our home at the clean-out and that the old sewer line under addition needs to be eliminated. Also, it includes running new washing machine drain under home and eliminating existing piping which is running up hill and is improperly graded ($2,200). We felt uneasy about this, especially since the home warranty refused to cover this. My husband spoke to someone he works with who referred him to another plumber, Dan ** of Adam's Plumbing, who he felt was extremely honest and would tell us if this is in fact what needs to be done and if the estimate is good.

We called that gentleman out and he disagreed with what the last plumber said. He asked if the last plumber went through the roof vent. No, he didn't. That puzzled him because he said you can't snake a home with more than one bathroom from only one direction and he should have gone through the roof vent. He went in the crawlspace and didn't see any line breakage, but did note that there was water going everywhere when we flushed. He noted that a cap had been left off of a pipe and he believed that was an issue along with a continued blockage. Since it was so wet in that area under the house, we had to let the area sit until this morning, so that he and his employees could crawl under the house and fix that issue. They also snaked from the roof vent removing remaining blockage. No broken lines were observed. After the cap was replaced, no more water flowed under the house when the toilet was flushed. He also checked the washing machine line and found that there is absolutely nothing wrong with the line and it didn't need replacing. Total bill: $162!

We called the home warranty company, explained everything, and asked for reimbursement. They refused, which didn't surprise us. The gentleman my husband spoke with told him that they would forward the complaint to the proper department. Whoopee. We feel that this home warranty company is not interested in covering services, especially if it's going to cost them more than was paid for their offered warranty. They always seem to have, in our opinion, a loophole. For instance, we couldn't figure out why we were so cold in the house when the heat was clearly on. We found out, through a friend that's an expert in A/C services and repairs, that the a/c unit only had a 5k heat strip and should have 10k heat strips for the size of this home. Also, the unit is somewhere between 14-20 years old and cannot get parts for it. The warranty company said that until it completely dies, they will not repair or replace it. We just have to stay cold or replace it ourselves.

I then asked to speak with her supervisor. He said the same thing, that there was nothing he could do. He did say that when issues like this occur, the product usually ships before the 7-10 business day window. Today is Thursday, January 10, 2013. I received a phone call from the manufacturer that my microwave will be delivered to my house on Tuesday, January 15, 2013, roughly one month from when I placed the original order. I am completely unsatisfied with this company. Neither the representative nor the supervisor wanted to help rush the shipment, even though it was the company's fault the order didn't process correctly. I will not recommend this company to anyone.

I also needed a built-in fridge and a dishwasher repaired. One guy looked at the fridge, which has a torn gasket that leaks cold air out into the kitchen. I have since learned that this is a common design flaw for this fridge. The repairman said the last one he repaired took 4 hours and they had to drill through the face of the door - that he had trouble getting it back together and that he didn't want to touch it. He was not authorized to repair that brand. Then I asked for an authorized repairman for the fridge and had another service call by another guy. After he arrived, I learned that he was not an authorized tech for that brand either. Although he was willing to "try" to fix it, I declined and you would too as he did not inspire the least bit of confidence. I stayed home from work for a day to meet with this guy. After several more phone calls, OR and their unqualified repairmen wore me down and I decided not to even try to fix the fridge fearing that the fix will be worse than the problem.

After all of this incompetence and hours of my wasted time, I then focused on trying to get the dishwasher repaired and asked for a factory authorized repairman for the dishwasher (a more pressing problem than the fridge as the dishwasher door keeps falling open and hitting the floor). I fielded several calls from repairmen who wanted to come over and try to fix it. One came over and said he did not think it could be fixed, but he was also not a factory authorized repairman so he was not sure. I then insisted that OR find me a factory authorized repairman for my brand of dishwasher and they said they would find one.

During several more initial dishwasher appointment calls from other repairmen, I asked and was told by each repairman trying to come fix it that they were not factory authorized as I had requested. The repairmen said they would tell OR of my need to have an authorized service person and I would also call OR after each service appointment attempt. But then the next guy who called would again not be authorized and around we would go again. OR has said they will not replace the dishwasher either. There is no common thread to my claims in OR records other than delay tactics and excuses.

Meanwhile, about every 2 weeks I get form letters from OR saying they are working on my fridge and dishwasher claims and will respond promptly. These letters seem to be their attempt to comply with some California law documenting that they are not letting these open claims slide. They are in fact not working on my claims and they are wasting my time. These are common appliance brands and I live in Southern California where refrigerators and dishwashers of all brands abound, but OR keeps telling me they cannot find authorized repairmen for fridge or dishwasher. Three times I have been through this drill with OR about the dishwasher. I started asking for these fridge and dishwasher repairs in March and it is now Christmas.

Why doesn't the CA Department of Consumer Affairs crack down on these scams? I have taken the time to write this review in hopes of warning others. Save your time and money, self-insure for appliance repair and replacement, and forget the useless warranty.

One of the reviews I read was about a water heater service request that was denied b/c it was not installed properly. We were told the exact same thing. Then they said that the reason it's leaking prematurely is b/c of the poor installation. I'm sorry, but the water heater is 15 yrs. old. I don't call that a premature leak, and I highly doubt it was installed wrong if it has lasted 15 yrs! So in the end, we paid Old Republic $100 & then had to pay the plumber, $1200.

Anyway, we called ORHP, and they were on the technician's side and the supervisors were very rude. Now we lost almost $200, my son's room is still very hot. Please let me know if anyone wants to sue this company because I am very ready. I have not heard about this company before. We got this insurance for buying a house sold by a ReMax realtor and someone needs to tell them to stop using ORHP if they care about their clients and buyers. This is not a real company. They are fraud, especially when you cannot find one person that has something good to say about them.

Then, the supervisor insulted me for having waited almost a month to call back. I said, "Excuse me, I am a busy woman! I own a business in the mall, just bought a new house, and just got into a car accident where I was stopped at a red light and was hit so hard by a texting 24-year old. My spinal process in the lumbar vertebrae was fractured!" So, I did not notice how much time had passed! And she was, "Well, if it were me, I still would have called back within a month!" I said, "I am! It's two days short of a month!" I am so appalled by the unprofessional people they have working there. This is absolutely disgusting business practice and they should be ashamed of themselves!

My most recent experience was with an AC unit that went down. They sent out a technician who determined the accumulator had a leak and needed replacement. I decided to bite the bullet and just cash-out for the repair, and pay for the new unit out of pocket. After the new unit was installed, we discovered that there was also an issue with the air handler that contributed to things not working right - I was told I had to call Old Republic again and set up a new work order. In my mind, the AC was broken and if there are multiple causes, then those should all be addressed on the same work order. I could have lived with their insistence on a separate work order (and $55), but the representative was extremely argumentative about it. A customer-driven company would understand this is a singular issue, and not try charging you multiple times to fix that one issue. It's not fun feeling taken advantage of in the middle of the Arizona heat! A little understanding and compassion at least would have been nice, rather than a "take it or leave it" response from them.

I rarely give online reviews, but felt like other users should know. Do some research on other warranty companies. I'll definitely be looking around before renewing with Old Republic again.