Old Republic Home Warranty Reviews

The next thing we know they send us a plumber who does not even have a permit to work in our city and can get a huge fine for charging people for his work. So, this plumber tells us that we need to pay $700 for the code upgrade. How do you like that? We have 4 small children and not to have hot water is inconvenient. This is the reason why we even purchased home warranty: to avoid out of pocket expenses.

I spoke to the agent "Amber". My husband called them too and we found out that they will not cover all the repairs for the wall and ceiling. This is not fair. They took the wall and ceiling just to fixed the leak and now they're telling us they will not covering the repair to put it back. Now we tried to called our homeowners insurance and we will end up pay for the deductible of $2,500 for them to fix it. "Old Republic Home Warranty" is the worse home warranty ever. I will definitely not renew our plan for next year. I will report them to the government insurance commission for this. Guys if you're looking for home warranty please don't get this company "old republic home warranty". Hope this review will help you choose the right home warranty for your home.

You apparently have to call them ahead of time to beg them to fix your problem on their time schedule, using THEIR service people, the way they see fit, using whatever parts they see fit to use, etc. To them, it's not an emergency unless there is no water - not a single drop - coming into the home. We had 14 family members at the house over the July 4th holiday. Had it happened then, the process would have been to wait for this joke of an "insurance" company to get around to fixing it in their own sweet time or paying for everything ourselves. Needing a house to be fully functional at all times is not a concern to them. You'd also have to pay a fee - they call it a "Trade (Service) Call Fee" yourself. They conveniently leave the amount of that fee undefined.

My impression is that they will make getting service so difficult you give up and just pay for it yourself under any circumstances - and if that doesn't work they probably have agreements that allow them to pay servicemen only a portion of what they normally charge, then get a large fee from you to cover most of that. They just don't feel like an above board reputable "insurance" company. They seem to have clauses and excuses to get out of everything. "At our sole discretion..." "We have the sole right..." "We reserve the right..." None of those sentences end in anything that favors the consumer anywhere in their agreement. If you're going to buy a home and someone tries to sell it to you based on having an Old Republic Home Protection plan on the house, tell them it doesn't even have value as toilet paper.

When the repair was called in, the claims rep asked if it was working when the owners moved in and the owners said yes. The claim was referred to a service company (E&J Appliance repair) and the situation/problem code on the microwave was reported to the service company. They originally schedule to come out on Sept. 6, but realized they did not have the part, so they cancelled the service visit and got authorization to order the part. They finally got the part in 20 days later and were scheduled to install it. The repair company brought the part with them, but the technician had to report to the claims representative because the claim had been flagged because it was so close to the close date. The technician told the claims rep that the part had been failing for some time and the claims rep called it a pre-existing condition and refused to pay for the repair.

This is how Old Republic Home Protection gets out of doing repairs. An appliance breaks within the time frame of the policy, and they call it a pre-existing condition and refuse to honor the policy. And then to add insult to injury, they charge a $65 repair co-pay for a repair that is never done. This was an Ultimate Buyer's Plan with Star coverage added. The policy cost $475 and we cancelled the policy after the denial. For three weeks of coverage, they are only refunding $318. Thanks for nothing ORHP. Be assured I will never recommend this company to another of my clients. This is your job, to make sure new home purchasers are insured and covered from mechanical and system failures in a new home. You failed miserably at doing your job.

Then in the middle of summer (Las Vegas) our ac stopped working when it was 118 degrees! 12, yes 12 service visits later within a 6 month period, the ac still is not working properly. The techs kept band aiding the problems and have even lost cover screws to the unit. My husband went up on the roof to clean the coils (as instructed) and found cigarette butts all over my roof!!!

I called OR and made complaint after complaint about the so called repairs, the no call, no shows from the contractors, 4 different ac companies, the cigarette butts, lost screws, the time I had to take off work, and subsequently the basic disregard of all these things and more and guess what do they do? They cancel my renewal contract!! Haha. Really. Goes to show you, in my opinion there is some type of scam going either with the ac contractors or with the home warranty company. Either way stay away from OR. They say they will fix it or replace it. That's not what happened with me.

However, my last claim has not gone well at all. Partially because of the company hired by ORHP to do the work and partially because of ORHP's cheap way of getting around appliance replacements. I have a stainless steel Whirlpool Gold Oven/Microwave combo wall unit that has been problematic (several trade calls to have repairs done). On the last repair, it was deemed necessary to just replace the whole unit. ORHP verified the replacement decision and gave me the option to either:

1. Take cash in lieu of repair - this sounded great until I noticed that they would be sending me a check for several hundred dollars less than what it would cost to replace the appliance. They would also no longer cover the work to install/replace/haul away if I took this option. 2. Get a replacement installed - sounds great until I read that they refuse to directly replace stainless steel units... they will only give me the choice of a black or white appliance (my kitchen is all stainless appliances, therefore this option is terrible).

Now they have me between a rock and a hard place. After speaking to them to try and just negotiate the actual replacement value (I told them I would cover the cost of labor/install/etc), they will not budge and frankly were a bit rude about the whole ordeal. I'm talking about a difference of maybe $300-$400; a significant chunk of change. They state that they get their values from their supplier network and that dollar values for replacements are not always on par with retail value (no kidding!). What a joke. I would look elsewhere for a home warranty - do not give these people your time, money, or effort.

Rest: Garbage Disposal - started smoking - motor burning hot to touch. Called in service - they showed no concern about potential fire hazard. Insisted on getting number to call service provider directly (on several other prior calls it generally took a day or two to hear from any service provider - if they called at all.). Explained the situation to service provider - dispatcher promised to explain situation to service manager to see if it was a true fire hazard and said they would call back. No callback as promised but appointment was scheduled for next day. Obviously my house did not burn down (I unplugged disposal and poured/ran bunch of water down it - smoke decreased and eventually it cooled down.). They replaced disposal and the service technician was nice.

Rest of my service calls were fairly useless (garage door opener and pool). Especially pool issues - never got promised callback from provider. Had to call OR back multiple times. Called service provider directly - would only schedule for the following day late in the afternoon if any time available (non urgent issue - due to work schedule I needed appointment to be scheduled several days in advance) - Requested new service provider - also difficult to schedule. When finally came out -main problem not covered (did fix minor issue). Promised a quote to fix main problem - never heard from them again.

Old Republic's service (when calling in) left a bad taste in my mouth. Also, a lot of their service providers are difficult to deal with and not very friendly. Decided to renew with another company - American Home Shield. I used them with my prior house years ago and was happy with their service. Same coverage (but with higher coverage limits) was also about $100.00 cheaper for the year. Service fee is $10/call more with the new company.

Got second contractor number, Cahaba HVAC 205-365-4687 who answered his phone and said he would call Saturday morning to let me know if he could get someone to our house. Yep still waiting to hear from that rumdum. I will probably never hear from another contractor nor will I ever receive an refund from Republic, but they will never see another penny from me and I will make sure that everyone I know is aware that Old Republic is the worst company, with the worst customer service and evidently contractors who can't get work any other way.

I am worried sick. I will have a stroke in the severe heat in my home. I received a call again today but could not understand what she was saying and she said she would call me back BUT DIDN'T, as usual. I have filed complaints with Consumer Affairs and various other place but ORHP ignores them because their lies are working. I am now trying to get assistant for our new elder abuse law in AL and will soon have what I need to go after ORHP. I have numerous people who deal with ORHP who are also getting information and hopefully they will get rid of using their company when homes are sold. They shouldn't be allowed to even have a company. How sorry can they get when they don't care if heat kills a person as long as they can get the equipment needed cheaper. WORDS CAN'T EXPLAIN WHAT A SORRY COMPANY THEY ARE AND STILL GET AWAY WITH WHAT THEY ARE DOING TO PEOPLE.

Staff member at Old Republic said if I were to clean the motor, the AC would automatically start to work. I asked her is she was familiar with AC's and she said she was. I said to her, if a motor on a car goes out and I cleaned it off, the car would not automatically start. She said yes it would start to work and they were not going to help me. My house is 94 degrees everyday when I come home. I have asthma and a thyroid condition. So I called by again and asked to speak to a supervisor, she stated that the technician from Wayne Bryant said some dogs had urinated on the unit and they are not held liable for that. She said the coil had been chewed up by dogs. I do not have dogs and no visiting dogs. She stated that the coil needed to be replaced and they are liable for that either because I did not have the maintenance done to the unit and the dogs had vandalized the unit.

I called my insurance company (American Modern) and told them that dogs had vandalized my AC unit according to what Old Republic was stating. American Modern refused to pay as well stating that the AC unit was not working because of normal wear and tear of the unit. I am so upset that I have to go home everyday to 94 degrees in my house and I am paying 2 (two) agencies; Old Republic and American Modern and both of them are refusing to help. I called the supervisor back and stated what American Modern said and Lola from Old Republic offered me $179. This is not near enough money to get AC unit fixed. I will be 57 years old and I just don't think this is fair to me to have to live like this!

Old Republic doesn't have comparable pricing for an 80 gallon so they decide to just give us a cash-out offer for the 50, $1100. Problem is, an 80 gallon starts at $2000, before installation. Hours now on the phone, back and forth with supervisors. My wife and I are young professionals. We don't have time to deal with this. I guess we will just protect ourselves next time. Maybe the company should rename itself "Old Republic 1/2 coverage Home Protection." I recommend ANY other company for your protection needs. This is a company of crooks.

I had 2 other ac companies come by before the warranty contractor made it. And both wanted to replace whole outside ac unit and coil. Which is what I need to do. But they were unwilling to patch me up to keep us cool until we made the financial situation straighten out. I was quoted 4500 bucks from 1st ac company and 3600 by the second company. The home warranty contractor said himself ORHP is slow and usually unwilling to pay. But he had a certain dollar amount ($500) that he could just use without getting any approval from ORHP. So don't take every review as they will screw you over. In my case I'm elated that I got my money out of them and I'm cool right now. I think all home warranty companies are patch u up companies. Hopefully they will cover the coil and if they do I'll renew my Contract with ORHP. Don't get disheartened, try them. What do you have to lose 100 bucks? Can't do anything with that anyway.

Week later they were called back as the unit did not seem to be cooling well. Sent the same company out - said he'd talk to the home warranty people and left. No indication of what was going on. Called Old Republic who contacted the company and said he didn't check everything and sent him back out. Again he said nothing was wrong. Again didn't check anything and barely poked his head into the attic to check the inside unit. Had to spend 2 hours on the phone and ask to speak with a supervisor to get a second opinion. Was told the speaking to the supervisor wouldn't change anything. Supervisor called the next day, and rather unhappily granted a second opinion.

Company 2: Came out, said the coils were dirty, cleaned them and said it was low on R-22. Said it was likely due to the coils being dirty. Unit was short-cycling and they weren't sure why. Replaced a contractor as well and left with the unit running (also said he was afraid to turn it off as it may not come back on - but that as long as it was running he couldn't do anything with the warranty company). 3 days later the unit stopped cooling. Company 2 is sent back out. Spend 2 hours checking things and couldn't figure anything out. Thought maybe it was a control board on the furnace and left saying they'd get it ordered and replaced in a few days.

Several days later I haven't heard anything and suddenly we get an email that a 3rd company is being send out. Called Old Republic who says that company 2 said that the person who installed the compressor did something weird and that it should go back to them. Old Republic isn't sure why a 3rd company was sent instead and said "Just let them look at it."

3rd company: Says it's low on R-22 and that's why the compressor is turning off. After explaining that a week before it was filled he says there must be a leak somewhere and recommended replacing the whole unit. He filled it up and left. Old Republic didn't like that answer and wanted their own second opinion and sent out company 4.

Decided to have my own company look at it, expecting to get the cash out. A week later it's fixed and I call and try to get the cash out (which two separate people called and offered me). Now they are saying it's not an option. Coincidence that an hour after I mention that it was repaired by a company at my expense that they revoke that option? I don't think so. They refuse to honor what two separate representatives of theirs offered.

Now I'm out the money it took to fix it, which they also refuse to reimburse, even though I went with another company under the understanding that they were going to provide money from the crappy install their technicians did. It's 100 degrees out and I have a pregnant wife and I've had to spend 2 months for them to fix the issue and they still didn't do it. And now they won't even provide the reimbursement that was offered by two separate reps at their company. I can see why they have a crap rating and are under class action lawsuits.

First: Our dishwasher got stuck on the heated dry/plate warmer cycle. Since we run the dishwasher at night while we are sleeping the heated dry stayed on for hours and melted several toddler plates, cups, spoons, etc. We had a big mess with dripping plastic inside of the dishwasher. We called the warranty company and started a claim. They called us back within an hour to inform us that a service call had been scheduled for 2 days from that date. (Yes, I would have loved to have someone out that day, but I understand that a dishwasher is not an emergency!)

The repairman arrived on schedule, inspected the dishwasher, made a few calls and told us that the part needed would have to be ordered. The expected turnaround time was about a week. In the mean time we cleaned the dishwasher as much as possible and continued to use it with the air dry feature instead of heated dry. The next week the warranty company called and told us that the part for our dishwasher was no longer available so they would replace our dishwasher. They asked us to take pictures of the model information, features panel, etc. and send them in so they could replace it with something comparable.

Approximately a week later they sent us the proposal for replacement. They wanted to replace our stainless steel dishwasher with a model that was only available in black and white. We told them that was not acceptable so they offered us a check for enough to purchase a comparable model and pay for the install. Overall, this took about 2 months from claim to receipt of funds. Not ideal, but we still had a functioning dishwasher during this time.

Second: We had a problem with the downstairs air unit not cooling properly. It was cooling, but it just had to run constantly and would always be about 2 degrees warmer that the thermostat setting. We called ORHP and put in a claim. They had someone out within 48 hours. A part had to be ordered, but everything was fixed and running properly within a week.

We called ORHP for service, they sent a referral for a plumbing company. We called the company and they said they could not help us on Sunday and that we had to wait until Monday. We told them that it was not acceptable, we called ORHP back, the customer service person told us if we could find someone that can do it on Sunday they would reimburse us, provided that the plumber calls them first. We found a plumber, he came and assessed the situation and called ORHP and gave them the estimate on $289.50 to clear the clogged main sewer line. He performed the work and said the line needs to be Hydro Jetted as it has buildup grease in it.

On Monday we got an email from ORHP indicating that they will not honor their given on Sunday and that they will only pay $225, $65 for the initial service. After many phone calls and arguments we received a call from a so-called supervise (Nahom), he claimed the service representative that gave the authorization made and error and that they will only pay $255, $65. However as consolation he will send a plumber to Hydro Jet the main sewer line at no charge to us.

I accepted and today (Wednesday) an ill-qualified plumber from Economy Plumbing in Phoenix called saying that he has to first diagnose the problem and report back. I agreed, he did not even have the proper tools nor the length of the snake needed to diagnose the line. He found that the water is still building up and the flow is not clear, he said he will report that. Few minute later ORHP called saying that the plumber told them he cleared the line and all is well. I told the representative exactly what the plumber had said, went out to get the plumber, he had ran away. The representative told me if there is a problem in the sewer line, they will not cover that and that there is nothing they can do for us from now on.

The dishwasher (LG brand) has been more of an adventure, repair tech said the control board is fried and needed to order parts, the parts need to be made in Japan or something so it'll take 3-4 weeks, ugh! But I understand, we wait 3.5 weeks and parts are installed. Well it powers on now but does not run/wash or do anything other than power on. Tech says it's a bad wire somewhere in there, can't be fixed. I'm not thrilled but at least I'm getting a new one. His point was valid, since there was no power to the unit he couldn't have known it wouldn't run until they fixed the power failure issue.

2 weeks later and 3 or 4 calls to OR they offered me a replacement. (They did seem to drag their heels a bit on the replacement authorization). They kept saying, "The new one will match the same features your other one has but we don't guarantee you'll be offered a matching stainless steel one or the same brand." I was prepared for them to offer me a cheap ugly almond-colored hunk of junk or something. I was honestly shocked when they offered me a high-end unit that sells for about $1600 in the matching stainless color. I know my LG was nice but I'm pretty sure this is actually nicer.

Now I wait 10-14 days for it to show up and get installed which puts me at 3 months since it broke, not ideal but at least they did a good job on offering me a good quality replacement. I've already renewed for a second year even though I hope stuff stops breaking. The warranty has been a great deal for me so far and I would have paid more out of pocket for these repairs than what the annual fee + service call costs are. They are always nice when I call and so far so good on the repair people they have chosen for me.

On contacting ORHP again, I was told that the work order has been assigned to A R Appliance Repair phone 240 449 9299, but when this company was contacted, the owner stated that no work order was received by them. On 7/12/2016, a call lasting 20 min 54 sec was made to ORHP (800-972-5985) at 8:08 pm and another call was made to the same number on 7/11/2016 at 6:18 pm and the call lasted 25 min 44 sec. The company keeps stating that the work order is for ** but is reminded every time that Mid Eastern technician came to ** address and carried out some repairs unsuccessfully.

So it appears that the left hand does not know what the right hand is doing. 1 month 4 days have passed since the first diagnosis and ORHP boasts of excellent customer service on its website. On being asked about the name of the CEO and address, my request was denied and I was informed that a supervisor would call me tomorrow. Let us see if he really calls.

My microwave was sparking and when I called Old Republic and provide my contract information to a gentleman named Nahom, he IMMEDIATELY said that my appliance wasn't covered. What, it's not covered, and if not, then what is covered? I hung up on him because I was so frustrated with his response without even looking at my policy. I placed the call on May 11, 2016 for service and it wasn't until weeks later that they contacted Protech Appliance Service to come out and see what's wrong with the microwave.

The problem was with the interior lining inside the microwave and would you believe Old Republic indicated to me that the interior lining wasn't covered in the contract. Well, what contract are they looking at because my contract indicates that "oven/microwave/range/cooktop: racks, handles, knobs, interior lining" is covered under the Ultimate Protection - in which I have. After weeks of going back and forth with Old Republic and Protech on the interior lining, Old Republic finally decided to replace the microwave.

Now, the problem is the Haul Away of the old microwave. The technician came and took down the microwave - and by the way, he indicated that it was fixable??? Now, I have this huge microwave that I have to haul it away because Old Republic indicated that I have to pay for the hauling and then get reimbursed by them ~ and my contract says they are supposed to get it hauled away. What do I do? I called Nahom about five (5) times and left voicemail message, and he has not returned my call. He must be very busy with other problems to return my call. Overall, it took close to two (2) months to get another microwave after calling them numerous times with the status of my work order. I am so disappointed with Old Republic that hopefully, between now and November, nothing goes wrong with any of my covered home warranties. Shame on you!

Old Republic sent out another contractor who told us the first one broke apart. 4 weeks and 1 wrong part later, dishwasher was fixed - almost. They didn't mount it back in the cabinet. The 2nd service provider said he couldn't fix it so they wanted to send the first repair service. I told them, "No way, they were very unprofessional and broke my dishwasher". They said, "That's the only choice unless you call a repairman but he will have to call us first and explain the problem for an authorization."

Got a repairman, called Old Republic who told me I didn't have prior authorization. Since Old Republic TOLD me to call my own repairman, I'm thinking that is prior authorization. My repairman mounted the dishwasher and I paid him the $15.00. This process was almost 3 months!! It was resolved without their help. What is this was an air conditioner? Hot water heater? Worst company ever to do business with. DON'T PURCHASE. Complete joke of a service.

First payment was completed, however a month or two passed and money was withdrawn from my account that I had not intended nor known prior warning that money would be taken; I NEVER received an email or letter stating that money would be taken out to pay for the payment plan that was never made clear when I was first originally looking through their payment plans. I was extremely infuriated.

I am the bookkeeper for my family and without prior warning I never knew that I needed to have the certain amount of money needed set aside for the payment, I have no problem paying but I do have a problem when a company does not tell me what their engagements are going to be with my account. This action made me go into panic mode and fear for thinking someone had become in possession of access to my account.

When I was able to figure who the money actually went to, I attempted contacting the company numerous times via email and phone but never received any acknowledgement to my questions as to why I wasn't forewarned about the intentions of deducting money. My trust was severed with this company. I discontinued my payments and have found a new company to do business with. From the other reviews that I have seen, I am glad that I had never needed their service for it sounds like they are more about making easy money than actually providing service when the time came. I am extremely disappointed with the policy and actions of this company and will NOT recommend this company not return.

This of course is just a guess, then he went underneath and one of the wires was loose so he said it could have been caused by a mouse/rat but again only a guess as it could have just as easily been caused by normal and tear in the home setting. I do not think a mouse or a rat did it as we have our home treated and the chemicals they put under the home look like they have not been touched and that was quite a while ago. I plan on filing a case with the BBB. Old Republic Home Warranty Company will do whatever they can not to pay. If you purchase a home warranty do your research I HIGHLY RECOMMEND NOT USING THIS COMPANY.

Now, as for their flawed policy of dropping a customer due to claiming normal wear and tear of items covered, I can only say it's not someone whom I would ever do business with had I known they treat loyal customers this way. I'm sure American Home Shield knows the value of taking care of its customers, and we will see as I will purchase a warranty through them now. What I can tell you for a fact is - the 2 claims this past year I had to make, I absolutely had to fight tooth and nail to get a resolution for.

1) Hot water heater began putting out water that smelled like rotten eggs. Common problem, anodized rod inside went bad, and no amount of flushing or peroxide treatment fixed it... They refused to replace it, because it still heats water. The language in the warranty specifically states that if the item is defective due to normal use, it's covered. Having your house smell like rotten eggs is a defect. I'm sure you'd all agree. I had to make countless calls and talk to at least 5 managers and underwriters to finally get someone who looked past the fact that while yes it heats water but no it's not usable because of the horrid smell and authorized a replacement. One person out of the 5 would listen, and that's poor odds.

2) Middle of June, in Louisiana, our HVAC compressor dies. No doubt about it, it's dead. So, the technician tells us "Well... It's definitely fried. I'll have to call ORHP to get an authorization, and that's gonna take awhile. They are so hard to deal with. You may be out for at least a week..." To have the tech have so little faith in this company and to be dreading just the simple interaction of ordering a part through them was indicative of the trouble we would have, and we certainly did. The normal wait time on a compressor is a day to get crated and shipped, and then possibly a day in transit. ORHP reps over the phone lied directly contradicting what I knew to be true, the tech ordered the compressor immediately through them, right in front of me.

The authorization however didn't happen till a week later as they continually said the HVAC repair service never ordered the part or even told them they needed a new one. They actually acted over the phone as if they were just as concerned as I was as to what was going on and to where our authorization was, and had no clue why there's such a misunderstanding... I have no idea why it took so long just to even get the thing ordered but I can tell you they dragged their feet on it as long as they could, to save money... Find cheapest parts available... Who knows. All I know is this company does NOT have mine or any customer's best interest in mind.

I sincerely hope whoever reads this actually takes it to heart. It's all about greed. This company wants you as a customer. They want that annual fee. And then if something goes wrong, they want to be as far away from you as possible. This in my opinion is the opposite of the recording they play on their phone answering service while you wait and wait and wait... About how they are taking care of customers and how you are in good hands. It's a farce and they should be put out of business.

YET the last time they were out here was for the AC which is even indicated in the notes. This company is just like ALL other insurance companies out there, and they are there just to make money. Everything I had needed to have fixed was done poorly by the companies they hired or they wouldn't cover it at all. I do understand it's other companies that do the work, but those companies are working for Old Republic and know they are working from insurance claims. Personal experience shows me that someone coming to do work through an insurance claim doesn't try as hard and care as much about the actual job. This was the last work they did when I called about problems with my A/C.

4 days later - today - and the AC unit has broken again. It's close to 100F degrees in my house and OR are dragging their feet on authorizing a new AC unit. Nor will they authorize a portable AC unit in the meantime. No doubt one of their 'approved' technicians will show up 5 days from now, say, "yep, it's broken" and disappear for another 5 days before finally showing up with a replacement unit. They're rubbish. A waste of time, money and oxygen. Stay the hell away.

The unit is 22 years old, and wouldn't have worked for 22 years if it was installed incorrectly. After waiting in a hot house for 6 days, they finally agreed to cover the part when we informed them that we contacted the BBB and local news stations. Finally they owned it, and mentioned that we were scheduled for repair on Monday, June 20th to be replaced. On the day of the scheduled appointment (today), the contractor didn't have the right part, saying Old Republic never delivered it.

The average call takes 30-45 minutes whenever I call, and the overwhelming majority of each call is spent waiting on hold while they try to figure out what's going on. Even supervisors seem to be as clueless as anyone else at the company. Old Republic is a dreadful company to deal with, and I would recommend that everyone go elsewhere if they want to keep their sanity. Bottom line, the very worst company I've ever dealt with. My next step might be to contact the Attorney General, because we're now on day 9 with a bad AC unit, my hotel costs are piling up for my tenant (rental home), and there's still no end in sight.

I objected that the faucet to be repaired while exchanging it would costs much less. Why they are paying contractor so much!?? No answer given. I requested to pay me the cost for parts and will get a faucet and labor to the contractor. BUT OLD REPUBLIC would pay me ONLY less than $100 for labor and parts. They didn't explain why they pay so much for repair to the contractor but not changing it with new one much cheaper!?? It seems scam. Old Republic not companies with its responsibilities for the warranty. I have been paying $700/year and yet this is the results...

We have had 3 holes (a 3 foot by 3 foot hole in our ceiling as well as two 1-foot by 1-foot holes in our bathroom walls) that I was told would be fixed multiple times by multiple "supervisors" (I said I would not be taking the $100 cash out option they originally offered me). Now, I have just gotten off the phone with Lola, a customer service agent, who has informed me that I would be taking a $200 cash payout and they would be sending me a check (*$200 is not going to be close to covering the repairs needed at this point - not even the "rough patch" that she said I was entitled). I asked to speak with her supervisor and was told that I would "not be speaking with anyone else about the matter" and that this was a claim decision after her review of the details and notes from our plan and file. I asked for a copy of our file with notes and was told that these were internal and would not be provided.

I again asked to speak with her supervisor and was told no. She then informed me that this conversation was not getting anywhere, told me she would send me the check, and hung up on me. We obviously no longer have an active plan, as we went with another service provider after more than a year of not having our problem resolved, and apparently this is part of the issue (that our plan is no longer active). I specifically asked and was told multiple times that these holes would be fixed and was given the name of the company who was authorized to do so.

So, in the end, we are out $1000 roofing and the cost of re-grouting and left with 5 square feet of various holes to be patched, sanded, and painted with a whopping $200 check from a "customer service agent" who told us we wouldn't be speaking with anyone besides her and hung up on me to end the phone conversation. Goodness! Very very poor customer service all the way around. I will be contacting the BBB with regards to this issue, as I do not wish for others to have the same issues with this company.

Our recent encounter, our outside AC condenser needed replacing since the compressor froze. We opted to receive a buyout from Old Republic versus repairing it since the unit was 14 years old and applied the buyout to this to a new condenser unit. 18 months later this new compressor froze up! NOW Old Republic won't even cover the labor to replace the bad compressor since the part is still under a 5-year warranty... We will be out over $800.00 for this repair under parts but not labor warranty.

Old Republic says sorry... They will claim many things, mostly "the item was installed incorrectly or repaired incorrectly in the past and therefore we will not cover the repair!" This can even be a technician who they sent out to previously repair the appliance... Just my two cents... When it comes time to renew their plan they will have lost yet another customer.

They called the tech at ProTech and got his same story. I told the Old Republic call center person that "This microwave had worked just fine for four years so how come an original install issue could be the cause now?" She said she would take the word of her vendor technician over my word and would not send him out again to fix the problem. By the way, I am an electrician with a 40+ years of experience. I think the door switch is the culprit but Old Republic does not care. The technician used a lame excuse to not have to come out again. So I guess I will have to pay a real repair company to come out, at full price, to get this fixed right. Too bad I have a warranty company like Old Republic that can't be relied on when needed. You can bet I will get rid of my plan and never use them again. Stay away from this company. All they have are excuses, not solutions.

The machine seemed to work for about five loads of laundry, and once again (approx. 35 days from our initial call) started to have similar problems. So we called again and this time, they sent someone else to take a look - another service fee of $60 #2 (because the first "fix" didn't fail right away)... Whatever! My guess, the first gentlemen didn't diagnose it properly, nor did he "fix" it. But the 2nd repair technician said that we needed a "stronger" part. So be it... Again, the washer seemed to work for another week or two, and you guessed it - if failed again! Realizing that we were continuing to pay $$ for nothing into this cash cow of a company, we opted to purchase a new washer. Had we known, we could have saved ourselves $60 x 2 = $120. But oh no! We don't learn our lesson from the washer experience.

We called again recently to have someone take a look at our duct work, as not all vents had air (hot or cold) coming from them. The gentlemen they sent, in his very broken English asked where our access is to the ducts, and we showed him. After less than five minutes crawling around, he came back to try to tell us something that we couldn't understand other than "very old home", duct (which he said ductie), and went (which meant vent, I think). We totally could not understand what he was saying. Convinced that he was not going to do any repairs, we told him (and OR on the phone) that we were not going to pay for the "service" call - that we could not understand the technician that they sent, etc. They said that they will send us a paper bill, that we will have to pay for the service call.

But I thought that the $60 deductible was for the initial amount to go toward actual repairs, not for an inept, non-English speaking technician to come to our home and do nothing but gibberish. I will go to court, and am not afraid to do so... I do not have any confidence in this company or the services they pretend to provide. In fact, I feel that they owe me $120.00 for the washer that was never repaired properly - a great counterclaim, plus statutory interest - not to mention the fact that I want a full refund of the annual fee (charged in my closing of the home sale) for this poor excuse of a home service/warranty company. I am very angry for the way they have treated us, spoken to us, and the lack of owning up to their part of the bargain. Why are they still in business? Hopefully someone with some gumption will do something - and I will certainly support those efforts as well!!!

One of the companies they sent out finally said it needed to be replaced, but they would not approve it. They said they would give me a settlement that would not even cover the cost of the new heater, let alone installation. Finally, a part was put on order instead of replacing the unit. It took days for it to come in, and they had the wrong part delivered and had to reorder it. After three weeks it was finally repaired, only for it to break again three months later.

When it broke in November, it was the same thing all over again, only for them to ultimately deny coverage. I ended up having to replace it out of pocket after hours on the phone, and very unhappy tenants. In February, the heater stopped working. The claim was approved, but I had to fight over which parts were covered and which were not. They tried to deny parts of coverage that were clearly stated in the contract. The built-in microwave was "repaired" and returned four times before it finally worked properly. The tenants were without it for almost a month because it had to be taken off site each time for the repairs. My coverage is up in two weeks, and I just received a letter stating that I cannot renew my contract. Every interaction I have had with this company has been painful and drawn out, just for them to drop me for using the plan this year.

One example of their dishonesty is with our plan, they pay for a replacement water heater of similar capacity with no interest or care in matching the size so minor vent and pipe adjustments need to be made. When I say minor I mean it has to be hooked up. The first plumber quoted us $300 to $500 before he came out, Alvarez Plumbing in the Coachella valley. After the second plumber came out and said it would be $230 plus our $60 I thought, and called the company on their bad faith business practices.

This is evidenced by the fact that the second plumber will sell the identical appliance for $625 and $325 for installation. He stated installation includes hooking up the pipe and vent. No extra costs. When Old Republic contracts with the same exact plumber, their cost is $845 to the plumber total and they are willing to do a cash settlement for $785. If you take that number and add the up charge one is at the same spot, just under a thousand dollars in either scenario. Except when it is done for the consumer, it's called installation. When it is done through Old Republic it's called a modification.

Now after hours of phone calls that I believe they count on not being worth the few dollars for lost time and aggravation and then finally getting the sales rep to the realtors who buy these products for their clients and letting her know how distasteful and crooked Old Republic is, she made some calls and we are splitting the up charge of Approx. $250.

It is appreciated as much as the pool heater replacement and the exhaust hood over the stove, but it is coverage that was paid for. I asked them to show me a hot water heater anywhere in the world that didn't need to be hooked up. Not with new parts. But just hooked up and then I could understand. That was not responded to. Sometimes you get a kind and compassionate person on the phone and often not. If you buy this product go into knowing there is going to be lots of fighting for every penny of coverage. Expect low ball cash option being offered and when the workers come out, they are far from the best qualified to do the work.

When Old Republic opened back up again, they told us they would take care of the situation and apologized for being closed. Two months later and way more hours and stress than the policy is worth, they paid out less than $800.00 total. We paid for Platinum protection and they were not there to protect us or my kid. Do not give these people your money. You're better off saving the monthly fee than dealing with this cold company in the middle of winter.

We asked OR to assign a different plumber, who received similar reviews. We then asked OR to send us a list of plumbers from which we could choose, which they refused to do. The OR agent did agree to provide us, over the phone, with a list of 10 plumbers from whom we could choose. We painstakingly researched all of the plumbers on OR's list and, without exception, these plumbers were not recommended by past customers and sometimes bitterly loathed for their incompetence and poor customer service. Some reviewers mentioned OR by name. We called OR again and asked if they would reimburse us for a plumber of our own choosing. OR told us they would possibly partially reimburse. Because OR only approved poorly rated plumbers, we felt we had no choice but to choose our own plumber. We were not going to take the chance with a contractor who could damage our home.

OR did not reimburse us for our plumber. Reason given: We failed to have the plumber call OR before proceeding with the work. Our mistake. We violated the terms of our contract. What were we thinking? OR told us that the electrical damage was 'secondary' and would not be covered by them. When we asked OR to provide us with the name of an approved drywall contractor, they gave us the name of the first plumber they had recommended, the one that reviewers had cautioned to not let through the front door. Apparently, this incompetent plumber also liked to dabble in drywall repair. Back to square one, we chose our own drywall contractor. OR did not reimburse us for the drywall repair, either. OR did send us a check for $200 as a 'goodwill gesture' toward the reimbursement of our $3000 in repair costs.

A final word of caution to anyone purchasing a new home: Our realtor purchased our Old Republic Home Warranty as a 'gift' to us for our business. The realtor, while meaning well, did us a disservice by purchasing the cheapest home warranty policy available, and a double disservice by using Old Republic. Be sure to purchase your own home warranty from a highly rated company and get the highest coverage. It will either pay for itself in repair coverage or you will luck out and not need it.

Water heater pilot went out = 60$ trade fee for a guy to come out and tell my wife "this is a special water heater & the thermocouple is reverse thread, Lowe's doesn't have it and will take a week to get it". Solution = I came home and I had never heard of "reverse threads" on a compression fitting. So, grabbed a wrench and turned "lefty loosey" and came undone. Went to Lowe's, where he said it would take a week to get, and bought new thermocouple for 7$ and reinstalled and works fine now. (Got my 60 bucks back on that one for guy straight lying to my wife's face, Old Republic actually paid me for the part and labor to install!)

Garbage disposal was making noise = 60$ trade fee for a guy to come out and say "your sink is no good, it's a cheap one and it is too weak for the disposal. Also the disposal is too powerful for this sink and there is nothing I can do about it." Solution = I knew the sound dampening mat was missing under sink, has been since we moved in, when I informed him of this, he looked at me like I was completely insane. Went to Home depot, paid 20 bucks and got some new mat and fixed issue and works fine.

So... After their 3rd failed attempt, I am just glad my 1 year contract (came with the house when I bought it) is up in a couple weeks and I will NEVER use this company again or refer them to anyone. Do yourself a favor and either fix it yourself if you can, I can but I figured I had the warranty, let them fix it WRONG, or go with another company.

He was unable to clear the clog so he did not charge us the $60 service charge, which was nice. BUT! Sure enough, I just got a $60 bill from Old Republic in the mail. I called and let them know the plumber could not fix the issue so he did not charge me. They said that was not allowed. Upset, I told them to contact the plumber and settle it with them. Old Republic said they could not do that. I said I would not pay the bill, and they have now threatened to send this to a collection agency. Haha! Sending a $60 bill to a collection agency. I hope everyone who works at Old Republic hates going to work everyday because you seriously work with the most unethical company that I have ever dealt with. It saddens me that people out there do business like this. I do enjoy getting letters each month telling me my insurance is about to end and to call in to extend it. Hahahaha! You have to be kidding me.

They want to charge me 650.00 and cover nothing. I tried to speak with their customer service (which is outsourced) to a third party company. They refused to help. I called their corporate office and spoke with Netta ** at extension **. She was condescending, tried to treat me like a little child. Consumer Affairs needs to review and inspect them. They are fraudulent.

We have the Ultimate service plan. The house had been fumigated approximately a month before we moved in. We requested they send an exterminator out as we saw a couple of black widows, which are dangerous, especially since we have kids and a dog. The representative had the nerve to ask were there bugs on the premises when we moved in. We said of course. He said, since there were bugs on premises before, the claim would be denied. Where in the world are there no bugs. How ridiculous is that comment or justification. In addition to the denial the representatives have been smug and rude during the process.

The idea of being forced to have home owners warranty, if they are going to deny all claims is pointless. Plus for the $65 trade fee, that is as much as it would cost to call out most tradesman anyway for the basic type of call. And since they deny any large claims as well what are we paying for?! Due to their claims we ended up having no hot water for a week, due to their time frame and denial of claim for our tankless water heater. Couldn't use our toilets for 3 days due to denial and time-frame for snaking and hydro-jetting due to pipe clean out size. Spiders in the home due to denial of exterminator.

We had to take care of all these ourselves, spending thousands of dollars after just recently purchasing a home, creating a financial burden on a brand new home consumer. I request Consumer Affairs look into the amount and types of denials that Old Republic has provided its clients and see if there is a trend. I feel there will be and we will see some malfeasance. I have included my plan number.

The first plumber reported back that the shower pan may also be cracked and may need replaced, so immediately the warranty company denied my claim stating shower pans are not covered. I got frustrated and escalated my call. Old Republic was "kind" enough (and I use the word kind in a very loose way) to send out another plumber. The next plumber stated the only issue they could see was simply the drain was improperly installed and just needed to be removed and installed with a new strainer and rubber gasket. The second plumber submitted his report and again Old Republic denied my claim, but this time they had a different spin on why.

While they still said the issue was related to the drain being incorrectly installed (which they will normally cover), the actual drain cover inside the shower (also known as a drain strainer) was not covered because they said it was a part of the shower pan, which is something they don't cover. So here we are full circle now, over a month and half dealing with this, and yet again, Old Republic figured out how to deny the claim. I'm pretty sure it's because they know the cost of the overall repair will be upwards of 2000 bucks (a heck of a lot more than the 400 dollar warranty total protection I purchased).

The last person I spoke to at Old Republic was also kind enough to point out the nice fine print that says they don't cover any pre-existing issues. They only cover new problems that surface. So in my case (since the drain was installed incorrectly before I bought my home), they very quickly dismissed my claim. So this whole time they have been stringing me along, knowing they had a handful of ways to deny my claim. What a waste of my time and my money! Total garbage! All I can say is...Run, RUN FAST and far away from this company. Don't invest a dime in what they call total protection because you get nothing but a middle finger. If you think of it they have to pay all those high-end corporate salaries somehow. It's kind of like buying a new car with a bumper-to-bumper warranty that doesn't cover an oil leak. Hopefully my headaches have saved you some pain. Good luck to everyone else.

SO, I have to disagree with Consumer Affairs "expert reviewer", this is NOT a company for first time homeowners unless a homeowner wants to learn how to get the run around from a home warranty company. It's pretty frustrating. All I can think of at this moment is how I could have repaired these minor problems myself by now and would have had I not shelled out money for what is appearing to be a meaningless, pointless "home warranty". We live and learn though, all I can suggest is you look elsewhere for home protection.

Again, we had a leak which was pouring onto our floor for which OLD REPUBLIC DOES NOT COVER ANY DAMAGE DUE the warranty company not being able to get someone to come to your home on a weekend. The plumber they dispatched's reviews were horrible. He never ever called me. Luckily I have a friend that helped us before more damage was done to our floor.

Finally, at Christmas, we had a sewer line under our home break and sewage was pouring out onto the ground, I called the "AUTHORIZATION" department to use my own person since OLD REPUBLIC does not check to even see if the companies are licensed or bonded. They gave me permission to use my own person. Long story short, we billed them $800 of which they agreed to pay $482 back to me as I had to pay for the work upfront. A CHECK WAS CUT ON January 13, 2016 TO REIMBURSE ME FOR THE MONEY I HAD ALREADY SPENT.

As of today, February 2, 2016, no check has been received and OLD REPUBLIC cannot even tell me when they can re-cut the check. I have called at least twice to request another check and have it overnighted but they don't know if their Accounting Department can cut a check that quick. I am still waiting on money!!! NEVER USE OLD REPUBLIC HOME WARRANTY COMPANY as they don't check out their contractors to see if they are licensed, bonded or have insurance.

To make things worse, the contractor said unless I pay him the 75 dollars upfront in cash he won't do the temporary fix for that night till the parts come. I had left him a check with my mom and I was at work an hour away. I told him, "Just take the check, fix it for tonight. If you won't bring back the check when you come to fix the rest and I will give you your cash for the 75 and the 2000!" He said, "Nope!" I told him, "Get out of my house." How am I going to let someone who won't accept a check for 75 dollars do thousands dollars worth of work? I complained to old Republic to let me bring my own contractor but they refused.

Finally told my agent how unhappy I was and he shoot them an email and they called me and assigned me to another contractor. The other contractor came, did cleaning, changed the vent and all I had to pay was 75 dollars that was it!!! 2 years, no issue with the heater. Old republic tried to tell me, unless I pay they won't allow the service so they can avoid paying. I should have canceled my plan that year.

The second time I tried to use them today about water being backed up in the basement, they ditched me in a hole. After delaying my service for 4 days, they finally told me to get an outside contractor and when I did, they said they won't pay for it because I don't have clean out outside my house! Bull crap. My brother had already removed the toilet and was trying to use a snake that we rented from Home Depot. So that means the contractor was not charging us to $360 to remove the toilet.

So if I had a clean out or not the contractor was going to charge me the same. But they wanted an excuse to denied it. I have 10 days left on my contract and I won't renew it. I will gladly pay any contractor on my convince than dealing with them. You can't put price on peace of mind! I will tell my agent and all my friend that I referred.

Then on Christmas Eve I was finally told they would pay to replace the oven unit but only at half the value and I would also have to pay my contractor along with the remainder of the new microwave/oven combo. I've had to cancel Thanksgiving and Christmas dinner with my family mere hours before due to their back and forth and broken promises. To have to call my loved ones and tell them we can't do Christmas during the first year at my new house truly broke my heart.

Old Republic my understanding has a cap on limits but does that mean will they reject claims? They didn't reject anything with me, my rejects. Maybe I didn't call them on enough claims. But of the money I spent on one year it only takes one time if something major is necessary that the warranty would pay itself and I have done thing this each I had to fix that would of been covered, and if I have something next within one year I will spend more than the annual home warranty so I think a home warranty is for some people necessary.

So I am giving my two cents that I had no problems with Old Republic and that their low deductible was $60 compared to most are $75.00. My father's rental property manager recommends Old Republic and my real estate agent also recommended them. It's not like they're getting paid by Old Republic because they're not getting a penny for recommending them. That said I just may go bad and after reading all the reviews on the other home warranty companies out there.

Before I could call my Home Owner carrier, everything was out and our personal items from the cabinets and desk being hauled off and going to a storage company. By the time our homeowner insurance adjustor came out, I felt violated by this company that Old Republic referred. Quite the scam! I ended up using our homeowner insurance contractors because I felt taken advantage of by the other people. It gets better, now 4 months later the water heater doesn't work and we have to go out to the garage every time we want hot water to start the pilot light. I first called the initial plumber that came out and asked if the tank had a 1 year warranty. He said it did and I told him it needed to be replaced. He responded that I would have to call Old Republic and request another service call or that I could call the tank manufacturer and have one of their technicians come out.

I then asked again if there was not a 1 year warranty and doesn't he guarantee his work. He told me that that is the process with Old Republic. I called them and they told me that I would have to pay another $65 service call fee, even though it was to examine a tank that their contractor had installed. Just so that I would get hot water, I agreed but refused to have the same plumbing contractor come to the house. The other contractor happened to be in the area and arrived within 30 minutes. He was knowledgeable and professional. He evaluated the issue and told me what would need to be done. I told him that was unacceptable. That it was a new tank 4 months ago and by putting parts on it already, now I basically have a refurbished tank. He told me that he didn't blame me for feeling that way and would report his findings and my response to Old Republic.

My husband then called Old Republic back when he got home because the pilot light went out again and we still have no hot water. Old Republic has a policy that if a unit that they install is defective after 30 days, they pay to repair it, not replace it. WTH? There is a 1 year warranty on the tank and they give the consumer 30 days!!! Beware. That was yesterday. Just got off the phone again and they are ordering the parts and sending out the plumber again when the parts arrive. The sad thing is that the first guy used a cheap tank from Mexico and this reputable contractor doesn't know where to get the cheap parts.

Who knows how long we will be without hot water in the house. This has turned out to be THE WORST experience that I have ever dealt with and it's all because of Old Republic's first unreputable contractor that they first sent out and now their outrageous policies that are so fine printed. I still can't find in the policy that it states that they will only repair a new unit after 30 days, not replace. Run! Run very fast away from this company!

We are now out the $75 initial deductible, $200 in food from the time the refrigerator went out, $200 in food from the second time it failed, $50 in a rental fridge that I wish we just kept at this point. We have spent almost $600 and still don't have a working refrigerator and now it looks like we cannot have thanksgiving this year, because we won't have a working unit until at least the second week in December! What is the point of having a home warranty that we have already shelled out $600 out of pocket on? The customer service representatives are uncaring, they don't budge, and they do everything they can not to pay out a claim.

The issue has not with OR. The issue I am having are the service providers. First service provider sent was M&G Maintenance, who on a scale of 1-10 would rate a -20 from me. They made appointments and did not show up, call to say they couldn't show up and NEVER answered their phones. Called to make an appointment to repair ice maker and when I asked them about the range and dryer (which had already been delivered, they said they would call me back and never did. THEN, when OR spoke to them, they said ice maker parts had not been received!! I'm thinking "Why were they calling me to make an appointment to repair ice maker if they had not received the parts??) I paid my trade call fee to M&G by phone (or at least I thought I did), then I get a bill from OR and when I called to inquire I was told M&G says it did not go through. I was never informed of this.

The issue that is pressing today is this: M&G never came to install range or dryer. When Capital City Maintenance came, he installed my dryer but informed me they do not install drop-in ranges. Space Age Maintenance was then called by OR to install range Friday, 11/06/15. Unfortunately, he had a job before mine which took much much longer than he had planned. He called me and said he would come out Friday night because he gave me his word he would do it that day. Come 7:15 pm I had not heard from him so I called and left a message on his cell not to worry about it, it was just too late.

Here it is Monday, 2:48 pm and I have not heard from him. I have been "more than patient with this whole ordeal" and frankly I am sick of it all. I have been unable to bake since 08/15 while my range sits in a box on my patio, still in cardboard box, not to mention it is in my way. Holidays are coming. OLD REPUBLIC - WHAT ARE YOU GOING TO DO ABOUT THIS SITUATION? I am tired of calling your company. I am tired of being put off by service people who apparently don't give a damn about their reputations or yours. Really? Do have to call someone myself and pay for my own range installation? I would like to speak to a supervisor!!

I called to report that my payment did not come out of September's billing cycle, so they cancelled our policy WITHOUT A PHONE CALL. They stated that they received no payments (our first payment was taken out in August), but quickly recants that our service was through October. That could only have been because we DID make a payment. Then they stated they mailed out a notice of our "failed payment" and blamed me for not being responsible by checking my account. Sorry that I am human and I did not catch THEIR error right away. We were set up with the monthly payments for our annual coverage dues because we could not afford the lump sum of $600. But in order to keep being a customer, we have to open a new warranty, 30 day hold and pay the $600 in whole. Anyways, we live and we learn and now I can pass the word around that this company does not have appropriate CUSTOMER SERVICE skills nor do they want to work with you!

When I call ORHP to get assistance on dealing with contractor issues like this, the standard response was "we have no control over our contractors and their scheduling." You're at the mercy of whomever ORHP sends out and if they don't show up or don't complete the work as required, ORHP leaves a message telling them to return or requires you to start the process over with a different contractor. ORHP is simply a middle-man that puts you in touch with contractors and then pays the bill. Yes, I know that is the role of most warranty companies, but ORHP takes no responsibility when issues arise and their contractors seem to have no accountability to them.

ORHP recently sent us a letter declining to cover our home after the warranty expires, which is not a big deal since we didn't plan to renew with them. But, I guess if you actually use your warranty or have the nerve to complain about service calls like our dishwasher, they're no longer willing to cover you... Go figure. We've purchased a policy through Choice Home Warranty which has excellent reviews on this board that's 32% less than our warranty with ORHP and has a service call fee that's $55 lower.

The reason for 2 stars instead of 1 star... ORHP did pay for all the work as outlined in our policy. I really didn't experience any "hidden charges" or fine print that would absolve them of paying for repairs. Also, making the service request itself was easy. They always directly answered the phone - no hold times at all. At the end of the day, home warranty companies are only as good as the contractors they send out and if ORHP can't require more accountability from contractors, they're an extension of the poor service provided.

I told the rep I needed this water replaced asap! He said he would try and contact the contractor to see if they can expedite the work order. We got off the phone - my husband contacted the 800 # on the water heater warranty and the manufacture stated he just needed to take pictures of the water heater as well as a video showing the leakage. My husband did so and emailed them what they requested, 30 minutes later my husband called back to see if it was received and the manufacture stated they did receive it and they would go ahead and swap the unit - all I needed to do was take the old water heater to the nearest home depot and have them swap it out.

We did so and hired another plumbing company (paid out of pocket) since Old Rep. Stated there's some modifications needed. Only to find out there's no modification needed and all the plumber did was install the new unit! Their contractors are trash... Meanwhile no one has contacted us back from Old Republic about replacing this unit. So, if it weren't for my husband making those phone calls we would still be out of hot water! And they refuse to reimburse back any out of pocket costs including the $60 I initially paid. Please look up other reviews online before purchasing home warranty coverage from this company! We are also still waiting our dishwasher to be repaired, which we called in over a month ago.

He said that when they built the house 20 years ago that they laid the pipe wrong. He actually even quoted me a price of several thousands of dollars! I got on Yelp, found someone real people obviously trusted and had him over. He did various non-invasive plumbing testing and found that I needed a (gulp!) new gasket -all of a few dollars. This is just one example of the many chances I gave Old Republic to send out reputable people for garage (tried to replace my whole garage door when I only needed the garage opener adjusted), oven, hot water tank - each time, I had to get two other people out there to rebid and really tell me what was going on. They hire subcontractors who are probably the cheapest bid and those subcontractors tell you, you need full replacement of said item and worse, other major items around it. Total scam artists. Worst company EVER!

After multiple visits to "diagnose" the problem and "go order the part"... 12 days had passed. YES 12!!! I made one call to a parts distributor located less than 3 miles from my home. OEM replacement was in stock and only $135 dollars. I purchased the motor and installed it in 20 minutes. I DO NOT RECOMMEND OLD REPUBLIC. FAIL!

Then after 2.5 weeks of not being able to get ahold of that company again, I called ORHP to see what was going on. They ended up assigning another contractor to our work order and he came out the next day. When he got to our house, he also didn't know anything about our unit and said we would need someone certified through LG to work on our unit. I called ORHP to let them know and they said that they would be switching the contractor again. Then 4 hours later, I receive a call saying that ORHP has denied my claim because of the type of A/C unit it is and that there is nothing else they will do. So I called and complained to their customer service and was basically told, "Oh well it's your problem now". So now I've spent $60 on their deductible and wasted 3 weeks and now I'm gonna be out of pocket to repair or replace this unit.

I even got a quote for the new plan - which surprisingly was cheaper by $60 than the renewal. Then I let it expire and called again to buy a new plan. Now they tell me that is not possible as the system still shows it is for renewal. I'm already 2 weeks after the expiry period. I reminded them I have a quote for the new plan. They say they cannot find anything in their system - like a note or even a quote. I offered to email them the quote but the representative was not interested. She kept telling me that I cannot change or upgrade my plan. What kind of company is this. Please, please don't waste your time with them. Frustrating for sure!!! I guess they increased my renewal plan as well because I called in for service for the AC - only once. Ridiculous!!

Do not recommend anyone to purchase any home warranty from Old Republic... maybe any home warranty protections at all. If you've any big ticket item to be repaired/replaced... good luck. Most likely, they will not honor to replace/fix it. I've request their contractor to supply me the report and call me, but have yet to receive one single phone call. OR is denying the warranty service just based on the report provided by their 2nd contractor and cannot even explain why first contractor didn't inspect why freon was leaking??? Each time, OR representative uses different reasons to deny the warranty service. So can you trust OR contractor and OR themselves??? My own AC guys also inspected the unit and didn't agreed with their explanations. Save your money on purchasing the home warranty from Old Republic... else you'll be regret when you request service call.

Well I got nowhere. Talked to a manager the following week, and she was just as bad. I told her same story, she didn't care. Gave me the same song and dance about how it was broken when I moved in. She said I should have tested it on my final walk thru. I said "don't you think that is a little rude, walking thru a house testing everything? What was the point of my getting a home inspection if I still have to check everything first?" I asked her if when she went to Best Buy to get a new TV if she made them unbox it and prove it worked before she took it home.

"Oh that is different" she says. I asked her "what happened in the winter when I turn my heat on if it doesn't work, is that not covered either? Do you expect me to test my heat when it's 105 degrees outside?" "Oh not that is different too." They didn't expect me to test the heat in the summer. But I must test every major appliance before I take possession of the house, or it's not covered. Moral of the story with these people is "YES IT WAS WORKING when I moved in." Otherwise, you have no coverage. They will never get my business again.

Terrell AC never showed up for appt. Again, I called OR & they contacted Terrell. He had a stiff neck & wasn't coming out. No phone call to us after we took off work all day! Requested a new company. Closed WO and opened new WO. Here we sit 11 days later waiting for a compressor and evaporation coil to be replaced. OR has given me the runaround for weeks on this repair request. I've called a dozen times to ask the status only to be told they're working on it. The parts are supposed to be in today and AC repaired by the weekend. I'm not holding my breath. Terrible customer service! I will not be using them again! I've also filed a complaint with BBB. Don't use them!!

On another occasion, I took off work early to meet the plumber only to have him show up 2 hours later. When they sent out someone to repair my stove, he came out and said he would need to order the part and it would be back in 2 days to finish. Two days later, he calls to say the part was in but he had other obligations. It would be the following week. Unfortunately, I had a big party planned and had to cancel due to not having an oven.

Now, I sit here day 5 without an air conditioner because Watters Heat and Air out of Bartlesville. Ok, called to say they were not going to be able to make it after I left work early to meet them. This is worse than paying for insurance and having to haggle over an insurance bid. You never know how long you are going to be without, a washing machine, an oven, a working air conditioner. They will get to you when they get to you. They have so much business you are just another number. Take me back to the days when companies were more personal and cared about the person.

After fighting with them for 5 days and seven phone calls later, they me I could choose that contractor but they would only reimburse me their replacement cost. They decided that they wanted to call another contractor of their choice which started the process all over again. We are now going into our second week of 90+ degree temps in my home. This is been the absolutely most frustrating process, and I will never, repeat never renew with Old Republic.

By this time over a month has gone by (summer time, blazing hot without air). The other company came out, took a look and denied my claim, said my system had a "preexisting condition"... requested another one... they came out and denied my claim again. What good is this home warranty when they just find excuses to get out of fixing it? Don't use Old Republic, they are not professional and they make money by denying your legitimate claims.

My parents just purchased a home and the owners purchased Old Republic Home warranty for them. The housekeeper turned on the self-clean and the range completely lost power. The technician came out yesterday and said it was a simple fix (just needed to order the power cord). Old Republic just called today and said they were denying the claim because according to the technician, the sensor was replaced on the appliance and whoever secured it again pinched the power cord so when it got hot, it stopped working, hence it was from misuse and they are going to deny it.

I only had to put in for simple repairs and the headache they have caused me is insane. I can't even begin to imagine if it was an expensive repair. The whole purpose of a home warranty is peace of mind that should something major happen, you are covered. They are more fraudulent than health insurance companies and will always find a reason why something that needs to be repaired is your responsibility not theirs.

Old Republic transferred my order to another vendor, who did not answer the phone. I left them a voicemail which they did not return. I called again on Saturday (water still standing in the sink and my plumbing under the sink began to leak.) This time they answered and told me they could not help until Monday. I called Old Republic back to inform them of this development. The first person I spoke to told me my situation was not an emergency and I needed to call the normal number, not the after hours emergency line.

I called Old Republic again and this time the person who answered took my call and told me she would upgrade my priority due to the leak under the sink. She promised to get someone out to help and she would call me back with the details. She never called back. I sit here on Sunday with water in my kitchen sink, leaks under the sink damaging the wood cabinets, guests coming over, and no service. I received an email notice informing me that they had assigned my order back to the first company who already told me (Friday) they could not help!!! When they finally do get someone out here, I will likely be charged 75$ for a fly by night plumbing service to handle my problem. There will be secondary damage to my wood cabinets. I did not have a say in the selection of this warranty company (recent purchase) however as an owner of 3 homes I will never subject another person to their "service".

We closed escrow on 6/26/15 and I added the washer and dryer on 7/23/15, as we were catching up with our laundry over the weekend (7/26/15) the dryer quit drying. We continue just using the washer, then suddenly, the washer stop spinning. I proceeded to call Old Republic and understandably, the person I talked to wanted to know when the units had stop working. I told her "over the weekend." Then she started with an accusing tone asking for specifics. I responded that the problem had started over the weekend, then she put me on hold. Came back on the phone and had determined that they could not cover the warranty for pre-existing conditions. I responded to her that the washer and dryer were in working condition when they were added to the warranty plan. But it was too late, their representative had already made her mind to deny service.

I asked for a refund ($75) of the extra added warranty. The representative said she would refund the money back, soon after I received a phone call from them stating that I had to request cancellation in writing. It is frustrating that Old Republic can get away with not honoring a warranty contract. I hope Consumer Affairs can do something about their lack of service. They are charging consumers and not delivering.

Another thing, if their company would have fixed our AC the correct way when they were out 2 weeks ago, none of his would have even happened. I'm also 8 months pregnant and have a one and two year old. I don't expect special treatment but no one should have to wait that long to have their problem solved especially when another company could have fixed it within hours. Bottom line - this place isn't there when you really need them. Probably why they only have 1 1/2 stars. Find another home warranty company.

So you pay $525.00 for the plan, PLUS $75.00 for the Trade call PLUS $1,000.00 for the "uncovered" portion of the service and then you are told to wait for 1 week for the parts to arrive. TOTAL BS. If you are not happy with the tech and want a second opinion, you are not allowed a second opinion because of some "internal policy" which is another BS. They don't go by the contract they signed with you but are governed by some "internal policy" which they are unable to even show. MY EXPERIENCE WITH THEM IS THAT THEY MAKE UP THINGS AS THEY GO. STAY AWAY FROM OLD REPUBLIC!!!

I contacted Whirlpool directly and they told me the washer order was lost and reorder was issued on July 10. Today I got a call and I was told the washing machine will be delivered next Monday! Almost exactly one month after the original order was placed. July 13 received a phone call from Whirlpool saying the machine was here and I would get a call the following Friday for a Monday (the 20th) delivery. Today is Friday the 17th and once again no phone call back. The unit is scheduled for Monday (20th) deliver but I have no idea when the tenants need to be home to receive the unit.

The 2nd contractor came out on a Monday and by Tuesday they had the work order into Old Republic. Much better experience. However because there was such a lag time from the first contractor and waiting for the actual part to come in, our downstairs was sweltering in heat... and we experienced the thermostat fuse on the dryer (which was located downstairs) breaking... and thus a secondary claim. To make matters worse, because the upstairs AC unit was working overtime trying to keep to a balmy 75 degrees with the rising heat from downstairs, the upstairs unit died as well! When we called to get this unit looked at, I requested they use the same contractor who was fixing the downstairs unit. They said they couldn't do that and they could only utilize 1 of the 3 choices on their screen (wow, most illogical thinking on their part!). So a 3rd AC contractor came and we had to pay the service fee AGAIN for this contractor.

At this point, the house was inhabitable with the sweltering 100 degree weather NC was experiencing. We moved in my mother (thank goodness she lives in the same town!). They were able to get the upstairs fixed in 2-3 weeks time and yet the downstairs wasn't fixed because the contractor working on the downstairs unit found another part that needed to be replaced. When that was ordered, the contractor realized it was an incompatible metal and couldn't be put on the downstairs unit. When the contractor finally found out the part they needed was obsolete and the manufacturer didn't make it anymore, they finally said they would have to argue with Old Republic to get a whole new unit in place. After an excessive amount of stress, calls and demands to speak with supervisors, we were finally able to move back home July 10th. This was a 2-month ordeal!!! Horrible customer service, horrible claims management.

Even explaining to them that they should be interested in better managing their claims and their contractors because otherwise it was costing them more... for example, the fact that the AC unit downstairs was out for 2 months led to 2 additional claims - the dryer and the upstairs AC unit. Then they tell us there are over $500 worth of uncovered costs... of which, I told them, if they had managed the claims right from the beginning, we wouldn't have to be replacing the downstairs unit. It was not until our realtor got involved and was able to really stay on them did we see things finally get resolved.

While there is the reputation that many warranty companies are like, I've NEVER experienced this short of atrocious customer service, lack of responsibility/accountability, poor claims management and overall disrespect from any company. I would recommend anyone not to waste their money, time, energy or effort getting a warranty through Old Republic!!!

Two days later we received a call from ORHP to say they the clam has been denied, that they do not cover missing parts. Two months later we had a water leak in the garage, which was a compilation of two issues - 1 a bad regulator for the house and 2nd we had a cracked pre-house sediment filter housing that had become cracked (possible form the high water pressure). Again the plumbing department for ORHP denied this claim as well for the costs of the repair.

When called to speak to someone about this, we got real bad customer service and even the managers do not seem to care to figure out a way to help us. Also the manager was suppose to call me back and Antonio never returned my call when I was told he would. I had to call ORHP 2 hours later to get a hold of the manager. For me they have strike out three times for me. I would not recommend them to cover your house because they only seem to be concerned about getting the job - but seem to have their own rules to when a payout for a repair is necessary. I honestly do not see what I paid for in choosing to have the home warranty through them. Find another company to cover your house warranty.

The tech comes out hours late and looks at the problem. You pay them $75 for looking at it. They then contact Old Republic and Old Republic says that not covered. So, at the end of the day you have paid $500 for the policy + $75 for the work order + wasted many hours of your time and the problem is not fixed. You then are supposed to have the repair done yourself at your expense. Then submit proof that you have had the repairs done or they won't entertain any more claims. Total BS. Bottom line. This company is a scam. Don't waste your time or your money.

It was strange and to be perfectly honest, the guy seemed a little hostile, raising his voice frequently. He even told me a loose spring that was laying in the bottom of the dishwasher was not related to performance. For real? After about 20 minutes of this, he ran out of excuses so I asked him politely but bluntly, "Since none of your assessments have been accurate, does this mean you will contact Old Republic and recommend that they pay to fix the dishwasher or to replace it?" He said at this point no, that there was nothing wrong with the dishwasher, and the fact that it wasn't draining properly, kept turning itself off mid-cycle, and left dishwasher detergent all over everything was due to our older water heater.

At this point, I thanked him for his visit, gave him a check for $60, and ordered a new dishwasher the same day, paying for it myself. I then googled the repairman's company name and it came up with no reviews. I then googled the guy's business number and PRESTO. Many one-star reviews were attached to the name and mentioned he and his wife's name in the reviews. Turns out they had changed the name of their business. Nice company you keep, OR. I then checked Old Republic reviews online and saw that they average one star with something like 300+ highly negative reviews. Our warranty is due to expire soon, so it's adios Old Republic - wish we'd never met.

When I asked for contact info for whoever was in charge of their customer service or renewals, the supervisor said there was no email, fax or snail mail contact information for anyone - and that it was in their contract that renewal is at ORHP's discretion. Seriously, that's what they tell people who've been doing business with them for 18 years? Glad I'm not a customer anymore if that's the way they treat people. We didn't even have any major claims last year - just some stovetop burners that needed to be looked at. Think twice before going with these guys. No one appears to stand behind the business decisions they make.

A big complaint is that Old Republic wants to order parts and know everything about your claim or work order. Well DUH, wouldn't you if you were paying for the service and parts? The reason that they do this is because they want to ensure that nothing is left out or missed in the process. I live in NC and a lot of companies are dropping MOST home warranty companies because they do not pay for the work in full. For example I just had an A/C unit replaced and the total cost was about 5,000.00. The company only got 900.00 from Old Republic due to them being under contract with them. Bad deal? Yep and that is why a lot of companies are not doing business with a lot of home warranty companies at least in my area. These places are in a contract with home warranty companies and most of the contracts are 3-5 years old so prices for parts, labor, etc. have gone up over the years.

That's why it is getting harder and harder to find quality services for most home warranty repair needs. To be honest, I think the best companies to do business with home warranty companies are start up business to get their name out there, or flailing companies looking to make a buck anyway that they can so they do not go out of business. That is why sometimes you get shotty work performed or lazy contractors. I will honestly tell you that Old Republic paid in full for a new dryer for me and replaced my A/C unit. I waited a few weeks for each, but at the end of the day it cost me 120.00 to get over 6,000.00 in free appliances.

My gripes about Old Republic: 1. Customer service. Some reps are not knowledgeable and just pass you off and around to countless other reps. What I found help me was the better that I could explain and break my issues down and state the process of my work order up until the current time I found it to be much beneficial to myself and the company. I do think the 60.00 trade call fee is a bit high, but at the end of the day it benefited me and I got lucky. Some people do, some don't; 2. Some basic work takes weeks. That isn't Old Republic's fault. That is the companies' fault. They schedule you when it is convenient for them. Old Republic merely pays the bills and settles the claim.

In closing, Overall I have gotten lucky with my home warranty. As I stated at the beginning I have had 3 different ones over the years and all operated the same for me. It is all in the eye of the beholder when it comes to home warranties. If you want fast and quick service you will have to go on your own and find your own company. If you use the home warranty you will have to wait for services. I gave a rating of 3 stars because I am satisfied and that is about it. The warranty did its job and that is all I care about.

I called Old Republic who sent out another Solution Air person. He also said that it was leaking Freon and that it is a very old unit (15 or 20 years old?). He put in 1.5 pounds of Freon. He also said that we needed an attic fan. The attic fan, of course, is not covered. My thermometer still reads 78 degrees. I spoke with ** at Old Republic who said that Old Republic would be back to me with a monetary settlement. However, instead I got a call from ** who went right back to the company line of this being my fault because I do not have an attic fan. It is obvious given my two experiences in the last few months that Old Republic just takes the warranty money and says and does anything possible to avoid paying for or fixing broken items covered by the warranty. There are multiple online complaints that confirm my theory.

After three more days of hearing nothing I called again and the lady in the office knew nothing and did not know where the tech was. I called OR and asked for an intervention. The story told to me after 20 min on hold was the tech had fallen on a job and hurt his knee but was in the office writing up the report for OR and had the parts for the repair. The next day after I did not get the promised call back OR again. After another 20 min on hold I was told the tech had been run over by a tractor and hurt his knee and was on crutches, but they had the parts.

Another contractor was assigned to the project who call me the next morning and indicated that it would be another three days before a tech could come and reevaluate. They told me they could not accept another companies word on the repairs and would have to start all over. I called OR AGAIN! They told me they felt my pain but was nothing they could do. I will cancel my contract with them when it comes up in September and never do business with them or their fly by night contractors again!

Outcome: Authorization person could not authorize the replacement as it was over a thousand dollars. They told me to have the plumber that was sitting in our house for 1.5 hrs to shut off the hot water heater so the water damage would stop. She also stated that they do not have a 30 minute authorization call back and that their standard hot water replacement is $500. That surprised me as I told the Old Replublic person at 3 pm that the estimate was about $1500. At 3 pm, I asked the person if that number seemed reasonable as I did not want the out of network plumber to come and then they say he is over priced. So I am sitting here writing this review.