Old Republic Home Warranty Reviews

My landlord uses Old Republic (OR) for home warranty purposes (why, I don't know, but that's another story) and my experience to-date has been miserable. I live in Texas where - as I type - the average temp is 95 F degrees. 4 days ago the AC unit died. After numerous calls and appeals for 'out-of-network' service, an AC technician showed up and made what, in his words, was a short-term fix. The existing unit is 20 years old, completely shot and needs to be replaced. Old Republic were made aware of this.

I've had bad customer service before, but this company has the dubious honor of being the worst. In a nutshell, they tried everything they could to deny a claim on a part that is covered by the warranty for my AC unit (the compressor). At first they claimed that the compressor was installed incorrectly, so it was not covered. I correctly informed them that their contractor replaced it 5 years ago, so they're responsible if it was installed incorrectly. They incredulously denied that it was ever replaced. Then I asked them how it would be possible to install it incorrectly if it was never replaced.

So a broken refrigerator is not a priority. Called Old Republic on Saturday and the extremely rude vendor who called me back said "I can send someone out but they won't fix it til next Friday". Absolutely makes no sense. So we live in a city of 4 million people but Old Republic cannot get anyone out to fix our refrigerator. According to them "most vendors don't work the weekends". So if you have an urgent repair, make sure it doesn't happen on the weekend. I've been told that if I can find a vendor to come out sooner they "might" pay for the repair. Nice.

I had a mainline blockage when the crew they sent out destroyed my bathroom. I was told because the original owners improperly installed two pieces of pipe which were code violations, would not be covered under the code violations section due to improper install. I was furious. Trust me there was a reason why there is only one star. We had the contractor finished the job out, and will be looking at the other home warranty companies for future needs. The worst part is that every time I called to get an update, their reps were clueless, and would have to call the contractor for an update which slowed him to the point that a job which was supposed to be 1 day is going into the third day. Trust me look elsewhere.

So I've been with Old Republic since 2012. I thought they were a pretty good warranty company until I needed to have my ice maker repaired. OR sent out 3 different contractors and between the first 2, one has removed parts from my refrigerator without replacing them. So not only do I have a broken ice maker but there is an additional problem created by the contractor that Old Republic chose! OR is constantly giving me the run around about their mistake. Every time I speak with an OR representative they tell me something different. I'd be better off putting the monthly fee plus trade call fee into an emergency fund account and using when needed.

Don't wants your money. My air conditioning stopped working on Tuesday afternoon so I call this company to come and repair. Of course the send me a technician on Wednesday to let me know that the company would not pay for the repairs because the part was under factory warranty. So the labor would cost $300 plus shipping. They part has not shown here and today is Saturday. Maybe if am lucky I might get this fix on Monday six days latter. I tried to speak to a manager to see if they would pay for the labor because after all I paid them for that type of coverage. Basically after being very condescending he told me that no exception were allowed. That even so I paid them for premium they will not cover me because it is under factory warranty even so it only cover parts. Another example of insurance companies giving the finger to the little guy.

A pipe in our downstairs wine cave burst spraying water all over the room. A local plumber fixed it but Old Republic denied our reimbursement request. The reason for the denial was because a nail had punctured a hole in the pipe. They stated that their home protection warranty only covers normal wear & tear. We recently bought the house and had no work done to that area of the property. Houses have pipes as well as nails and over time shifting could cause puncturing. Old Republic is looking for an excuse not to reimburse.

So went through the reviews. Looks like I'm not adding anything new. Received the warranty when I bought the house. Problems with my A\C that are covered under my warranty. Not going to cover. Spent 100 on the AC people recommended by ORHP. They said it's not covered. Now they want me to spend another 100 on another company to tell them the same thing that is covered. I was rating the value it was free with the purchase of the home and I still feel I paid too much for it.

I requested repair of kitchen faucet. Once contractor came and said the faucet should be changed but it has warranty from builder so not covered. I objected. The Old Republic sent another contractor. This one said it should be exchanged but no similar item available so we would repair it. Old Republic said they pay contractor $265 for faucet repair parts and $210 for 3 hours labor!?

I had been given ORHW policy when I bought my condo, and used it once for a broken hot water valve, and was pleased with the service, so I renewed my ORHW Home Warranty Policy, and came on here to read reviews on how this company handles A/C service. I was very skeptical and a little nervous after reading the negative reviews. However, my experience was good. I live in Arizona and my A/C stopped blowing cold air. So it was basically like an oven in my condo. So I requested service online, and received a call the next day scheduling service for the next day. The Tech came out promptly, and was polite, knowledgeable, and professional. The repair was done within 30 minutes. So my experience basically went smoothly and worry-free. My condo started cooling off immediately. I just wanted to say thank you for your excellent service!

Old Republic purchased a substandard A/C unit on our behalf without consulting us. It is completely non-functional. Old Republic's stance is "We don't cover equipment that is under a manufacturer's warranty." Goodman (the manufacturer) will only cover the part and not the labor. I shouldn't have to pay $700 to fix a brand new unit that I didn't purchase and have never used.

Ordered service for my dishwasher on 5/1/16. A1 Appliance showed up 10 days later. Ordered parts on 5/11/16, said 7 to 10 days. It's now 5/26/16, (16 days) still no parts. Called Old Republic, no help at all.

Water leak on my A/C - over a year long problem. In Network Tech don't know what they are doing. Call out of network after received authorization from ORHP A/C to fix my A/C - cost me $700 and ORHP ending up pay me only $80 and try to close my case. This is not a insurance company. Scam!!!

Bought house in Ariz... which clearly states a refund in az. No replies on email, house is fix, upper dont need this policy, house closed escrow in jan 29 2016... Too many complaints on this company. Need a class action case started up again. Bottini and bottini in ca lost a case but need people to start one up again...

I do not even know where to begin with how disappointed we have been with ORHW. We will not be recommending them to anyone and will be advising the realtor who closed our house to look into other options for home warranty providers. We moved in 09/2014 and immediately noticed a leak. We then had several service providers (8-10 of them) out to our home over the course of 18 months, who were all unable to locate a leak. We had an air conditioning provider tell us that we had a problem with our roof, so we spent $1000.00 on roof repair that in turn did not fix the leak. We ended up having to re-grout around the tub to fix the issue, which was not covered under our plan but should have been discovered/noted by one of the many plumbing service providers we had out to our home.

We have had this insurance since 2011 and have needed their warranty repair services several times. OUR experience is as follows. Their contractors do everything as cheaply during the repair as possible. They need to frequently return for re-repairing just repaired appliances. There is usually a days to weeks and in one instance MONTHS wait until they can locate the necessary parts to complete repairs and get Old Republic to repair the appliance. I had to fight them in the past since they insisted our then 11-year-old AC system had NOT been installed correctly. I found the manufacturer's installation booklet stating that IN FACT it had been installed correctly for them to cover the item under the warranty. It had run well for 11 years with no problems! BEWARE! IF YOU BUY A NEW APPLIANCE YOU ARE NOT COVERED FOR ANY LABOR DURING THE WARRANTY PERIOD!!! They wash their hands, you have to pay for the labor.

My microwave had the word "door" in the display and would not work. A tech from ProTech in Arizona was sent out. He replaced a fuse and the unit worked again. But the door spring was also busted. He said this was not covered in the warranty. I had this fixed once before by Old Republic a few years before. After a call to them, the tech came back out and replaced the spring. So far so good. But the light for the microwave would come on by itself. The tech returned and said the unit was not installed level so the light was coming on by itself and he could not fix it. So a few days later, the microwave would not work due to the word "door" showing in the display, just like it did when I originally reported the issue to Old Republic. I called them and explained the issue.

As a new homeowner (purchased in Sept 2015), of an older home, we have had the unfortunate experience of needing to utilize our homeowners' warranty, and even more unfortunate, the name of the company is: Old Republic! We paid extra initially so that our washer and dryer (that came with the house) would be covered as well. We found ourselves in a position of having to call OR within the first couple months of ownership on our Whirlpool washer that was no longer agitating. Although there are a couple of things that can cause this, they sent out a technician who, after tilting it over for less than one minute, took a look and said that he had identified the problem - service fee of $60 (deductible) #1; he came back a couple of weeks later (as laundry is piling up) and installed a $3 part (a coupler he said) and left.

This company does everything it can to not do or replace any claim so run. Don't waste your money. They are a fraud. I'm having a problem with my garage door so I spend 1015 dollars to tune up balance and replace the springs and all the hardware on the door. The opener will not open the door so I call Old Republic. They send out their tech who says it's the door and not the opener but he did replace the capacitor and turn up the speed on the opener but still says the people I had do the work on the door doesn't know what they're doing. Totally unprofessional. This is the third tech from Old Republic. They are trained to blame anything that doesn't cost them any money or time.

I inherited this contract when I bought my house two years ago. For the first year, it was fine as I only had one minor claim for freon. This year was an entirely different story. I had several minor claims for the washing machine and oven that were taken care of within a week, but when it came to larger claims or anything where parts had to be ordered, it was a disaster. The first issue happened when the hot water heater went out. They sent out a company to look at it, but they could not fix it because they said it was an electrical problem. Several days later, they send out an electrical company who said they couldn't fix it because it was a plumber's problem. My tenants (who have an infant) were without hot water for three weeks in August because of all the back and forth.

When you are approached by this company or your real estate agent for a policy from this company you should run. Trying to have them cover a claim is like a part time job. They changed the words from myself and my plumber to try not to cover the claim when it is clearly covered. I am still dealing with them and their loop of calls. Every time I call in I have to talk to someone else and re-explain the entire story. I have spent HOURS trying to get coverage. This company is TERRIBLE! RUN!!!

Though I have to say, if they finally get the 3 problems corrected after 13 different home visits, the realtor who bought this "policy" will have made a good buy for us. For the first month of your policy you go to a premium service level department where there is some better level of intelligence, courtesy and respectful and effective comment communication. After 30 days, in our case it became wicked, condescending and we were treated as if living up to the terms of the policy is a gift they deign down on the homeowner.

Old Republic will not be there for you when you or your child needs them. We paid for Platinum protection service from them. During a routine inspection of our furnace on a Friday in the winter, the gentleman discovered the furnace was cracked and leaking Co2. He told it was not safe to operate. We had a one year old son at the time and called Old Republic during normal business hours. They were closed for a retreat. Given that it was a Friday and the situation was dangerous to our son, I told the company to go ahead and replace the furnace for about $5,000 including parts and labor.

I am a real estate agent in Oklahoma. I set up an OR policy for a client. When the initial policy was set up it was done incorrectly by OR. Upon payment the policy was in effect, or so we were told. When an issue did arise the team at OR then changed the plan and told us there would be a 30 day wait period to cover any problems with the home and that since the policy had to be changed it is now considered a new policy and OR will not cover the cost of repairs. This company is a disgrace to the service industry and the good people that refer clients to them. I WILL NOT be referring any more clients or customers to OR ever again.

Our upstairs bathroom leaked into our downstairs bathroom ceiling, which required 1) a plumber to fix the leak, 2) an electrician to replace the lights, 3) a drywall contractor to replace and paint the ceiling. Old Republic (OR) gave us the name of a plumber who was described on various Internet review sites as "unreliable," "incompetent," and by one reviewer: "Do not let this individual through your front door."

I have contacted this company to fix the problem with a microwave and oven combo unit. Technicians came out and they are still waiting on the part. It's been almost 3 months and still waiting. Then another issue with a wall furnace, they sent out a tech. He said "can't fix it because it's an electrical issue," then they sent an electrician. He walked out. He said he couldn't do nothing, it's not electrical and now I'm still waiting. OMG, this company is bad. If there is a real estate agent reading these reviews don't price this company. They're a joke.

We have had nothing but problems with Old Republic. Here are a few: Electrical plug went out in bedroom = 60$ trade fee for guy to come out and say "it is a GFCI problem and it was installed improperly, nothing I can do about it." Solution = I went in attic and found wire nut had come off neutral wire to plug, reinstalled & works fine.

This company is a complete joke. Every time there is any issue that should be covered they weasel their way out of it. We have a new born baby, and we started having some electrical issues. They sent out an electrician that looked like he lived out of his car and he appeared to fix the problem. However, two weeks later the issues started again. I called Old Republic again and asked for a different electrician this time. He told me that the whole panel needed to be replaced and that it was a fired hazard. I called Old Republic and they said they would not cover it. So, they will cover a cheap electrical issue but not an expensive one that is a fire hazard. I was not going to allow my new born daughter to live in a house that could burst into flames, so I had to bite the bullet and pay over two grand for a new panel. Then, our plumbing started to back up. We called Old Republic and they sent out a nice enough plumber.

Do not waste your money!!! We had some ceiling water damage and after the Old Republic-sent plumber took a look at it he determined that the master bathroom tub pipe had been improperly installed (installer allegedly used putty instead of a gasket). Despite the fact that we purchased the best policy from Old Republic, which included repairs associated with improper installs, Old Republic continues to deny our claim. My wife and I are attorneys and after we reviewed our policy we determined that it is worded in such a fashion that allows Old Republic to deny almost any claim and after reading all the consumer complaints it is clear that Old Republic is doing exactly that!!! Maybe a demand letter including class action allegations will get our tub fixed?

You would be better burning your money in a fireplace to keep warm than signing a policy with Old Republic Home Protection. You just took it up the nose if you agree to purchase a policy with this BBB and Consumer Affair laggard. Obviously, if you are a new homeowner, your real estate agent is getting a handsome kickback from ORHP. This organization competes with scalawags that prey on senior citizens, asking them to wire $440 via Western Union to collect their Publishers Clearing House $660,000 winnings. You will feel violated if you have to make a claim. If you call ORHP, most likely you will end up transferred to dead end message with a fax number or email address in Valhalla. Buyer Beware!

I purchased my condo in September 2015. My realtor is the one that picked them. I hadn't had any issues at all, except the HVAC system decided to make a HUGE Sound. They came out and said they will not cover anything because of lack of maintenance. I just purchased the unit. I am filing an Attorney General Complaint and BBB Complaint. During the process they sent the first tech out, he couldn't speak English and didn't seem to know about anything. They realized that they had made a big mistake, sent out another tech and then he informed them the unit motor and coil need to be replaced. But OHR said that they will not cover it because it was dirty due to lack of maintenance. How is that legal?

I recently purchased a home through FHA. As some may know FHA has multiple requirements that must be met to provide the loan, running hot water, insect/termite removal, working plumbing, etc. Old Republic is aware of these requirements yet within the first month of moving in to my home we had several issues which Old Republic denied based on saying that these services must not have been working prior to the warranty therefore they denied all 3 claims we submitted. Considering all the items, plumbing hot water and bugs had to be up to FHA standards, they know that these items fall under their warranty policy. Prime example of the scam to not provide service.

Bought a truck under the understanding that it had extended warranty. Went to transfer the warranty and I was past the 15 day transfer time that is not mentioned anywhere. I was told by them that the old owner has it in his contract somewhere. Not happy!

Horrible horrible. Please don't use this service. I am literally in tears with hubby deployed and a wrong choice of company I got my warranty with. There is hundreds of other warranty just don't go with Old Republic - they are not here to help us out. If you feel like you need a protection plan just in case something goes wrong then they are not for you. Military Family DO NOT even think about them. I am having to pay for a different plumber and get everything fixed after hours of phone conversations with OLD REPUBLIC and coming to conclusion that either my faucet are improperly installed which seems like something they tell anyone with low pressure and or need to break the wall to change the gasket in my leaking bathroom faucet, which they need us to do... Just so frustrated.

These people need to be indicted by the federal government on a plethora of misleading consumers that you are in good hands. These people will weasel out, at all costs to not to pay out repairs. Do yourself a favor, save the $400 and keep it stashed away. When something breaks, save yourself from the frustration and agony of these people. The contractors they hire are complete morons. One showed up drunk to my house attempting to repair my HVAC system. ** Old Republic!

I purchased my home in October 2015. In January 2016 I noticed I had a leak coming from my upstairs master shower, which was leaking through my roof into my living room below. I was able to determine it was the shower drain that was leaking, and based of my warranty, drain pipes were covered. After calling in a claim, they sent out a plumber who stated the drain was incorrectly installed in the master bathroom. In the floor drain there is a rubber seal that is supposed to be installed on the underside of the shower pan with a metal nut holding it all in place (where mine was installed the opposite way with the rubber seal on the top inside the shower).

I had Old Republic warranty for my condo. For one year called them out to repair a GFCI plug. They used every excuse in the book to try and not cover it. They finally agreed to send out a tech and the tech agreed that it is covered and I should not have been given a hard time. My heater/AC unit stopped working and they sent out a tech and the tech says someone had been working on the unit before him and Old Republic says they won't cover the repair. This heater has been working fine for 16 months until now. The AC was installed in 2006 and has not been touched since. STAY AWAY FROM THESE CROOKS!!! THEY WILL TAKE YOUR MONEY AND THEN NOT COVER ANYTHING!!

They claim because the install was done incorrectly (as if I would know that) they are using a loophole in the warranty to not fix it. I've done research and see that according to the BBB website they are not accredited, yet on the Old Republic Website it clearly displays the BBB accredited business label. SO on top of not honoring their warranties, they are false advertising. I would be curious if a class action suit has not already been filed.

I have been without a oven for more than 30 days now. I have taken 3 days off of work and over 6 hours on the phone trying to get someone to repair my oven. I have a Maytag double oven that isn't working. I have had 2 different repair shops come out and either one of them can't seem to get the parts or return my phone calls with some sort of update. Old Republic isn't getting back to either. I need my oven replaced. I paid for a warranty. I should be able to use it.

We've called upon Old Republic twice for minor things and didn't expect such a surprise. As new home buyers we learned they basically don't cover anything, or should I say, they make sure to find a way to say "that's not covered." Who knows, maybe they do cover some things? We won't find out because we will NOT renew with this sub-par company that sends out sub-par contractors.

Service request was issued on Jan. 22nd to Old Republic for 2 toilets that are constantly running and 3 leaky faucets including multiple leaks underneath kitchen sink. Hardy Plumbing was the preferred service vendor sent to the home to remedy this issue. They denied service to resolve the leaks because of what they describe as "water pressure being too high". Since denial of service, they have refused to bring another technician and confirmed that even if/when pressure is resolved, they would not be fixing any future leaks in the home as they could be associated with the aforementioned "so-called pressure issue". At this point, I will cancel my policy with them and request a full refund of my money.

I purchase a home warranty when we purchased our home in April 2015. It is not worth the paper it is written on. The plumbers they sent out to our home said the repair was not covered but that they could fix it for a fee ($500). We paid and they said it was fixed, within 10 minutes of them leaving, the problem still existed. I called Old Republic, they said they were given different information than what I was told. They send the same plumber back out. Finally, I called my own and paid out of my pocket to correct the problem of my toilet not flushing.

We had a P-Trap that was failing and we called to have a plumber sent out. The quality and appearance of the plumber was poor, I supervised him in my home because I didn't trust him. The new p-trap that he installed now began leaking that night and had a large puddle on the floor by morning. I called and he came out a second time. An hour later it was leaking again from the NEW EQUIPMENT THAT HE INSTALLED. I called Old Republic to get a different plumber and they can not send one until the plumber assigned to the old job turns in his report. The plumber was not answering his phone. The leak is continuing to damage my home. Never again!

This is not a testimonial about a contractor. It is about Old Republic, specifically about someone in your customer service area. Today I requested service on my furnace. I wanted to request a specific contractor so I called in and spoke with Thomas. He helped me rearrange the work order. He was very helpful and my request was completed. After I received my new Service Request Dispatch Confirmation, I thought that was the end of it. However, in a few minutes I received a phone call. It was from Thomas! He was calling to find out if I received the information and if I was satisfied with what had happened. Not only was I satisfied but I was pleasantly surprised that a company in the 21st century encourages their staff members to follow up with customers "after-the-fact" to find out if everything is ok. As far as I am concerned, it is service like Thomas's that will lead me to renew my contract with Old Republic.

My A/C condenser fan was making a loud noise or sometimes won't run. I filed a claim and received an automated email with claim number. 2 days later 1 A/C mechanic called and scheduled an appointment and replaced the fan.

We called in 12/12 to report the furnace not working. They belittled me and refused to cover it. My husband had to call in order to get anywhere with them. They sent a company to inspect and repair the unit. It is 1/12 and we still do not have any heat.

I had a bad experience with Avauxco, a service provider that they used to check my dishwasher. Avauxco didn't fix my dishwasher, they didn't even look at it for too long cause they didn't have time to wait for the error code to appear. I told them I had to travel so I was not going to be in town for a few weeks. When I was back, I call Avauxco and they said that they didn't have any order under my name. Then I call Old Republic to complain about them and to my surprise Avauxco had reported a fix on the wiring for the heater. What a lie. At least I should have received the money I did pay Avauxco back.

I had old republic for 2 years. My realtor recommend them when I bought my house. Last year I tried to use their service for my heater and they told me they don't cover this, they don't cover that and the contractor was trying to charge me 2000 for the things that was not covered under my plan. I requested another estimate from other company and they tried to tell me they won't pay for that and unless I pay the 2000 upfront they won't pay their part. I told them I just bought the house and I just got it inspected and the heater doesn't need to be replaced. I need another opinion. They refused. I said, "Fine I need to get it fixed because it was too cold."

It is nice to find a company that stands by their commitments! We have been in our home for three years and have renewed the warranty each year. Over this period, Old Republic Home Protection has sent reliable contractors for each of the minor issues we have encountered. The very reasonable trade fee makes ORHP our first stop for anything that comes up. During a recent cold Thanksgiving, our heat pump stopped running. ORHP sent a contractor the next day and replaced the entire unit within five business days of the first call. That is outstanding service and we appreciate it!

I called this company out because a spring was broken on my microwave and it only heated intermittently. They sent out a non-licensed contractor and after 3 hours of no diagnosis, they broke the glass on my oven door. Now with no working microwave or oven they come back the next day with new glass that doesn't match. Old Republic then allowed me to hire my own licensed contractor, but only authorized them to fix one thing at a time delaying the process week by week for each part needed.

I had Old Republic about a year a ago. I am shopping for a home warranty again because I want peace of mind. I didn't have a problem with Old Republic. I just let it go. But I don't want to have a problem that may happen so I am shopping around. And to be honest I see like the top 10 home warranty companies and when you dig for each home warranty company's reviews because the paid obvious sites you can get a feeling most of them all have issues, and here I see Old Republic down at the last of the top 10 but I am sorted thing. I just might go back to Old Republic again if I was treated fine. They maybe not be perfect but do I want to experience another home warranty with another company and take the word of 50/50 reviews about them. Don't know.

First they sent someone and that person said they didn't do this kind of work. Wasted my afternoon waiting for them. And then they sent someone else who just told us nothing was wrong and charged us for coming out. AC worked but heater wasn't getting hotter than lukewarm.

I just called Old Republic yet again to try to get our heater fixed. The contractor they sent out wasn't calling me back to come and do the repair after ordering the part. Apparently the guy has been sick. It's been over a week now with a faulty heater during a cold snap. Thankfully we have 2 units so we do have some heat. This is the 3rd time I have had a home warranty and they are notorious for rotten service. Our unit is old enough that it should be replaced but they will just put a band-aid on it. Just be aware that you will pay a price in time, aggravation, lousy service, and the cheapest way to supposedly fix your issue with this warranty company. Also, expect that you will be hit with "additional" charges such as the "recapture fee" of $105.00 for the heater repair. What a crock! I will not be renewing. Paying for repairs on my own is less painful!

Old Republic allowed us to pay their copay to a technician who told us that our fridge had just broken and then they told us that they wouldn't cover it because it was broken when we got the house. It worked when we got here and then broke. What is the point of a home warranty if they won't cover anything?

The plan came with our home, had a problem with the outside a/c unit which is the heat unit as well. I called them to have it looked at. They said to call someone locally. I did paid the co pay and when he need to do some testing they refused to pay him, because he was not on their network. I could not believe this so they tried to get someone to come look at it and could not get anyone within 200 miles of me to come fix it and then they wanted me to pay an additional co-pay. I refused to pay the additional money. They finally let it go and they returned to fix my unit. I was not a happy camper.

In August our hot water heater went out and our garage was flooded. I called Old Republic because I have had a policy with them for 3 years and referred many of our neighbors to them as well. We have never had to use them in the past except for service calls that I pay extra for on our A/C and heating units. They sent a plumber out and when he was inspecting the tank, he took some kind of tool which determined that the walls were full of water. He called a restoration company out right away and they started ripping out walls, my garage cabinets, and my built-in desk on the connecting wall to our garage and our den.

We just bought a condo that came with Old Republics "full warranty". After moving in, we tried to run the dishwasher and it didn't work. Called Old Republic and were informed it wasn't covered because it had to be working before it stopped working! What a load of garbage. Considering all the other reviews here, it's a wonder these people are still in business and why any decent realtor would use them. I can only conclude that realtors use them because it sounds good to the customer. RUN FROM OLD REPUBLIC!!!

I have decided that I do not want this plan. It was suppose to go into effect 12-13-15. You have already taken a payment out of my credit card. Please replace this money for me.

Had our refrigerator go out at the beginning of the month. Old Republic sent out a tech who decided the main board had gone out. Thanks to there being no LG parts retailers in the area we waited a week for a replacement part. Part was replaced, Refrigerator stopped working, another visit, another part ordered. New part comes in, service tech doesn't know how to install it, decides he doesn't want to work on it anymore. We call back, they want to send out another tech. Tech can't come out until December first!

I purchased their best most full coverage when I bought my house. After the water heater needed emergency replacement, they refused to cover it. I found out they have fine print in their contracts, that will get them out of paying for almost anything.

They refused to renew my policy without giving me a specific reason. I know for a fact they do not want to renew the policy because I used their services replacing my AC unit which is the reason I purchased their policy to begin with. I purchase their policy last year when I purchased the house. Initially they refused to provide the service and when I commented on the quality of their service on their facebook they agreed to take care of it. Now, they will not renew my coverage.

takes over two weeks to replace a part.

I made an appliance repair request in August, 2015. Appliances needing repairs are ice maker, oven and dryer. Turned out oven part and dryer part could not be found. OR provided a brand new range and dryer, both have been delivered. As of this date 11/09/15, the only issue resolved has been my dryer. My range has been sitting on my patio for over a month. My ice maker is supposed to be repaired Thursday, 11/12/15 by Capital City Maintenance.

Problem in the first month with garage door opener. Contacted Old Republic, very rude service, almost confrontational, told us it was not covered. Checked warranty paperwork and it was, after much back and forth they sent service person ($60) who quickly looked and said it was ok. Problem persisted, had a second person come out and reported that it was end of life. After weeks of having to manually lift door, back and forth they finally paid up. Extremely poor service, avoid this company.

Had this Home Warranty company for a year, a year too long. They are rude and snappy when you call in to report something that has gone wrong. The [sub]contractors they send out to fix your problems with are pretty awful. I have had nothing but issues. Now they will not allow you to make any sort of adjustments to your plan; you cannot add or remove anything. So, if you are paying extra for something and you decide to get rid of it, you will still be paying for it.

I bought insurance for 1 year month ago. Then we have problem under tub leaking pipe. They said whoever installed first not doing right way what they saying. How do I know 26 years ago they did right or wrong installation plumbing. So they said can't cover. What kind insurance company they are. Never, never this company insurance buying.

We've had a warranty through Old Republic Home Warranty for the past year that was purchased by our real estate agent. During that time, we've had 5 service requests. 3 of those have been unsatisfactory due to the quality of contractors they send out - the problem doesn't get fixed, contractors don't show up as scheduled, and on a couple of calls, it took 4-5 days to even get a diagnostic visit. Our last call was the worst. It took TEN (yes, 10!) service calls from three different contractors over 5 weeks to replace a blown fuse in our dishwasher.

I had this company coverage for 1 years after I purchased my house, and this company is the worst coverage that I had ever deal with. I only had 2 call but I could not get any of those coverage. I could not get coverage of my heater - they saying that it does not coverage because I have never use it. Second, I call for plumbing issue and they say it also does not cover. I do not know what is coverage. I am very dissatisfied with this company. Once your are coverage, I could not cancel the protection. Please, if you want to be ripping off then buy this protections.

Our water heater went out over a week ago. I called to see why it was taking so long since my water heater was still covered under manufacture warranty so it should have been a quick swap. Their contractor charged me $60 (deductible) all he did was take a picture of my water heater and left. When I called Old Republic to see why it was taking so long they said they tried calling me to notify me that they're waiting on approval from me to continue with the work because there's some things that are not covered under this warranty. I asked what were the charges, an additional 510!! Old Rep. Stated the contractor needed to do some "modifications" in order to replace the water heater. NOTE: No one called or left me a voicemail. So, my family has been without hot water for over a week and no one has attempted to contact me to rectify the issue.

Old Republic contracts with unqualified cowboys who botch AC installations. We live in the California desert and we were left with no AC for the month of August. Old Republic, when contacted, punted and told us it wasn't their problem.

We purchased a home protection warranty to cover appliances etc. of a new home that we purchased. The microwave broke and I paid the $60 service call for a repairman to "look" at it. Five or six long days later Old Republic called me back to say that the service company would not be able to fix it (microwave under warranty) because it was not considered "usual wear and tear" but that I could call the service company back, pay for yet another service call and repair parts on my own and fix it myself. Not satisfied with that response.

Purchased a home. Seller purchased insurance from them & they bought sub par tools to repair my home. Complained to BBB. They stated they'd do one thing. Which they claimed they did. Then found another way around it. They are manipulative & a disgrace. Use any other home warranty company.

Out of the seven or eight times that I filed claims or had one of their "service" people out to my home with Old Republic, NONE did anything to help resolve the issue. Repeatedly the people they hire not only do not know what they are doing (i.e. they make the situation much worse) but they also try to make me think I need more work than I actually need done. Here is one of many such scenarios. I had a leak in my kitchen ceiling. It was clearly coming from the bathtub that was right above. The plumber recommended from Old Republic said I needed to basically take out the whole wall on the other side of the show of the said bathroom and re-pipe the whole thing!

An A/C condenser fan motor is probably one of the easiest repairs on an A/C unit aside from replacing a filter. The motors fail eventually but are readily available. I bought my Townhome a couple months ago and with it came a warranty with Old Republic Home Protection. When my A/C fan motor failed I thought well this is easy and should be a same day or next day fix. Old Republic FAILED. They use private contractors to do the actual work, which is normal. The contractor installed a motor that not only didn't fit correctly but ran the wrong speed (too slow) and backwards... meaning the air was being forced down into the unit instead of up and out of the unit which is how all A/C units are designed to work. Further, he wasn't paying attention and shorted out the contractor.

I purchased a house in January and had the seller purchased a home warranty plan to cover anything that could go wrong. The LG A/C that we have for a room above the garage stopped working, but it was going to be ok because we had a home protection plan. I put in a work order for the repair of the unit and they assigned a contractor which came out and didn't know anything about our unit but did some research and was able to figure out what wasn't working.

I got a standard Home Warranty plan from OR paid by the seller when I bought my condo. I realized after a couple of months that it does not cover the washer and dryer. Therefore, I called them so that I can include these options. I was told that once a plan is in effect you cannot change it. Ok so I waited until time for renewal. Called them a week before expiry and was told that I cannot change the plan at any point of time. The only option is to let it expire and buy a new plan with these options included.

Our ac went out on sat afternoon. We placed a call as soon as we noticed the problem. O.R. never placed our call to ac repair company. Plus they were suppose to email us with confirmation which we never got. We had to call again Sunday morning to find out what was going on because our house was 85 degrees & we had small children & family staying with us for labor day. O.R. dropped the ball, we had to call 4 times before they finally sent a service request. And we still don't have our ac working and are still waiting on ac repair guy. Worst customer service ever. Our family had to leave & go get a hotel. Not to mention the ac repair guy they put us in touch with was rude as well. Wish the people that we bought our house from would not have purchased the home warranty with this company. Would not recommend this company to anyone.

On 9/4/2015 I contacted this company's service to report a issue with a dishwasher in a home we purchased on 8/21/2015. After I answered many questions I was informed that due to us not trying out the dishwasher on 8/18/2015 when we did the final walkthrough and waiting two weeks to use the dishwasher that they would not honor the service request. This is a very cheap way out of honoring the home protection we purchased. I am going to purchase a new dishwasher and wipe my hands clear of this company. My trust with them is 0 and buyer beware. Read the fine print if you can find it.

DON'T GET A HOME WARRANTY FROM OLD REPUBLIC. I have had home warranties with Home Republic on three (3) properties in Arizona for years. Last year I had to submit five (5) claims, of which only two required any real repair. The A/C unit had to be repaired twice. The second time was because the first repair person failed to make the required repair and just refilled the freon instead of fixing the problem. I called to renew my warranty and was advised they would no longer warranty the property. The sales person could not give a reason why they would not renew my policy. I was transferred to a supervisor at my request. The supervisor stated if you have too many claims they can refuse to renew your policy. Fact: Old Republic drops clients who file claims.

Got 1 year of Platinum package when purchased the house almost 1 year ago. First AC cooling problem occurred 1+ months ago and OR sent an AC contractor... The person only added freon and not inspected what really caused the leak. The problem occurred again the past two days. When 2nd contractor came in and discovered compressor is tilted and it had some damages to the coil. Unfortunately, that was not noticed during the house inspection during the purchase. Anyway, compressor is still working, but main problem is evaporator coil in the attic that caused the freon leaks. OR would find different excuses and refuse to cover compressor nor evaporator coil saying AC unit was not properly installed and AC problem is not due to normal use. I can understand why they wouldn't cover compressor, but not covering evaporator coil is ridiculous.

I called about my dishwasher not working. I purchased an existing home with warranty coverage. The call lady was really nice and sweet, asking me had I used the dishwasher, since they knew it was a new house. I said "no I hadn't." She asked me if it had any lights on it. I said "not that I can tell." She says "based upon what you have told me, it doesn't meet warranty coverage because it didn't pass some simple use test." I said "what does that mean?" She said I needed to verify it worked before they could cover it, otherwise they said it was broken when I moved in. I said "I have been here for 5 days unpacking, and you can't say for certain it didn't work when I moved in either."

I bought my home a year ago and had ORHW with the home purchase. I made 1 claim last year with no issues. I renewed the contract in July. August 5th my AC went out. OR sent out Terrell AC and heating who replaced a dual run cap. This was not to be the real problem as we found out 3 days later when the AC quit working. I called OR again about issue and they contacted Terrell to come out again. This took another 3 days to get the appointment. Mind you, I live in Texas where the temps got to 105 with a heat index of 112 for a week.

I have had coverage with Old Republic since June 2013. The original warranty was a part of the contract when we bought the home. The home was built in 1937 and I am glad the warranty was included. Since day one we have had to make 6 claims. On two occasions they called Sears service center. Both times the service with Sears was awful. On one occasion, I had to wait a week for Sears to fix my washing machine. On a second occasion, I had to call Sears to find out when they were coming out. They stated they did not have a work order. A few hours later, called to say they were not going to able to keep the scheduled appt only to call the next morning to say they were sitting in front of my home to do the repair. I was already an hour away at work.

I am currently in the process of a service request with Old Republic. It has been the most frustrating experience of my life. I initially called a service ticket in with the company six weeks ago. A contractor was hired and the problem with my AC was fixed (read: band-aided). Fast forward six weeks, and the issue arose again. I called for a new service, but Old Republic told me to contact the original contractor that they authorized. I did so, the contractor came out, identified the problem, and was told not to fix it. They told the tech that they needed line item breakdown pricing In order to write the service request. The office of my contractor provided the pricing, and apparently Old Republic did not like the rates so they refused to honor the work.

I bought my house in December of 2014. In June 2015 I discovered the air did not work as I did not use it until June... called Old Republic... they said somebody would contact me within 24 to 48 hours but an entire week went by before I heard from the company which could not give me an accurate time to come and check my air conditioning so I took a look at Yelp reviews for this company they were assigning me to and every single one was negative. I could see why they were so slow to get back to me so I requested they use another company.

After 5 years and over $2,700 in annual fees, plus fees to the contractors, Old Republic will not renew our plan. Apparently Old Republic is only interested in customers that don't make claims!

I tried calling this warranty company for a service repair, and they sent a contractor. Problem is the contractor is rude, don't care about the work they do, and will take forever to schedule an appointment with you. I come to find out this company rate/review their contract by "if they are license, do they have insurance, and their price" (straight from the customer service mouth). They don't care about anything else, and you have no choice but to go with these contractors. If you request for someone else, they will give you a hard time stating it may take a week (or so) for another contractor to replace this one. They treat their customer like trash, and you can see through many other reviews that I am not the only one.

The whole purpose of a home warranty is to have peace of mind. I closed on a home in December and the inspection report and everything was fine. When we moved in, there was a tiny leak with the water heater which was not there when escrow was closed. When we contacted Old Republic, they denied the claim saying it was a "pre-existing" condition because the hard water from the water heater which builds up over time is what caused it to have the leak. This leak was not there when we moved in but they will try to come up with ANYTHING so they don't have to pay the claim.

The A/C went out on Friday. Contacted ORHW and they had someone there Saturday morning. The AC man they sent was kind, friendly and knowledgeable. He replaced the fan motor and capacitor and got the AC back running. After he left I realized that the air was blowing hot again. Called ORHW (around 7PM) they said it would have to be Monday that the repairman could come out. (Though it is 100+ in August here in New Orleans, I understood that, so this is not a negative.) The gentleman called me at 7:45AM this morning, I met him at the house and he was able to find a small leak. Patched it up and now I'm running cool. I was only required to pay one $75 call fee (as the second call out was within 30 days of the original) and was never asked to pay for any parts. After reading many negative reviews, I was scared to even call ORHW, but after such a pleasurable experience I am compelled to write a positive review for the company.

I called in a claim for a sink drain clog on Friday 31 July (standing water in the sink). The person who took my order told me I would hear back from the plumber, but to call if they had not returned my call within 30 minutes. The person also said he would send my work order to me via email. The email never came and the call never came. I called Old Republic back and the next person I spoke to have me the number to the plumber. I called the plumber and got voicemail. I left a message and never got a call back. I called the plumber again and this time he answered and was on vacation at a beach and unable to take my order. He referred me to his service person who also could not help due to a death in the family. I called Old Republic back and informed them of this development.

Contacted Old Republic on 7/17/15 to get repair on leaking toilet and kitchen faucet. Repair person (Billy) overtightened and broke toilet flange then proceeded to over tighten kitchen faucet and broke it too!!! Person in home warned him not to use too much force and he said "I have been a plumber for 17 years" (then he broke faucet). Old Republic will only replace faucet with a "builders grade stainless" and the faucet is an oil rubbed bronze that is less than 5 years old and is part of a set. The "repair" company, A+ Value Rooter also refuses to take responsibility in replacing faucet that they "repaired??/broke". We bought the protection so we would have some peace of mind moving into a new home... not happening!!! HELP!!!

I just moved to a house and my Real Estate agent arranged a contract, a home warranty with Old Republic. With all the Hassle of moving, I hadn't paid attention to the details as to what was covered and not covered. I finally had the time to review it and noticed that all appliances were not in it. In the contract, they indicate that I am able to add extra coverage for an extra fee within 60 days of closing escrow. So I decided to add the washer and dryer, which we use quite often and wanted to protect myself from unexpected expenses. Note that both appliances were in proper working order before adding them to the warranty protection.

Our AC broke in 110 degree weather. OR couldn't find a company in our area to fix it so they told us we could contact a company on our own and that we would just have to contact them before purchasing any parts to confirm that they would reimburse us. We found a great company that was out within an hour and had all of the parts that we would need to be up and running within an hour or so. We were thrilled! When we called OR they told us they would only cover half ($350) of the charge of the parts because that's what their contractors would charge. In my opinion, if they can't get one of their companies out in an acceptable amount of time they should foot the bill no matter what the cost or find more companies that can meet the needs of customers.

OLD REPUBLIC HOME PROTECTION WARRANTY IS TOTAL BS. This service is a total scam. Once you have purchased this policy you now have to use them as a middle man for any "covered repair". The tech comes out hours late and looks at the problem. You pay them $75 for looking at it. They then contact Old Republic and Old Republic says that not covered. So, at the end of the day you have paid $525 for the policy + $75 for the work order + wasted many hours of your time and the problem is not fixed. THEY TELL YOU THAT THE "COVERED" PORTION OF THE SERVICE IS NOT APPROVED UNTIL I AGREE TO PAY FOR THE UNCOVERED PORTION WHICH IS ABOUT $1,000.00 IN MY CASE.

One month and still waiting for my replacement washer. Plan Number: ** June 15, 2015 we called for a washing machine problem. We were told the machine could not be repaired and an equal replacement would be provided. June 22nd order was taken by Renee for the new washing machine. We were told it would take 7 to 14 business day. Made several calls after day 7 to see if we could track the appliance or get an ETA. Just told it was on its way. July 13 is the current date and it's been 16 business days and still waiting.

As part of the purchase of our home, we had a home warranty with Old Republic Home Warranty Company. We had a home warranty with our first home and had a good experience with that company. This time we have had the WORST experience ever. Our downstairs AC unit went out and the first contractor was sent out May 14th. Over two weeks later, the contractor had still not sent the work order in to Old Republic. Having a 2 year and dog at home in the rising heat of summer, I continued to call both Old Republic and the contractor to find out the status. Both had horrible customer service. Both refused to take ownership of the work. So, I called and demanded a 2nd contractor be sent and that we would NOT pay the additional service fee after it had been over 2 weeks without the contractor simply getting the work order for a new compressor into Old Republic.

I have three issues with Old Republic Home Protection that we have on the house we purchased. The first week of moving into our home, we discovered that the stove leaked gas from the back left burner when used. So we called Old Republic and they sent a technician out to inspect (cost us $60 and three days for the next available appointment). They discovered that the gas leak was from a missing hose in the stove. The technician said that the part will need to be ordered from the manufacturer and that this should be not a problem with being covered.

Just had a major claim with Old Republic new inside AC unit and they replaced it. Great response and customer service. All the employees I have dealt with are great. Highly recommend them!!!

I must admit, I was really surprised by all of the "1-star" comments. I had Old Republic for five years and haven't really had any issues with them. Granted, they would not replace the water spigot outside my house, but that is one thing. The service has always been great. When service was needed, I would get a call usually the same day to schedule an appointment. If not that day, the next. I can't speak for other areas, but in Jacksonville, NC, it has been great!

ORHP was contacted on June 22 regarding our downstairs A/C unit. Three different A/C companies later the problem has not been fixed. ORHP says that ours is a commercial unit and they do not repair or replace commercial units. ORHP representative ** has not returned our phone calls nor has she answered any e-mails. ** has not been able to tell us why our A/C unit is classified as a commercial unit and why no one can repair it. Each company that has come out to look at the unit has asked for a service call fee of $75. We have refused to pay this. I have asked that a customer relations person give us a call but have not heard back from them. I will be contacting the BBB in Phoenix to file a complaint as well as contacting the AJ office of AZ. As well as the State Real Estate board to advise their members not to recommend ORHP to their clients.

This service is a total scam. Not worth your time or money. Here's the inside on Old Republic. Once you have purchased this policy you now have to use them as a middle man for any "covered repair". You call them and sit on hold for about an hour, then you give them all the information and they setup a company to do the work order. The company is supposed to call you and setup an appointment, but they don't so you have to call them and setup the appointment.

Our dishwasher went out. I contacted Old Republic as we purchased a one year "Deluxe" home warranty from them on the day we bought our home. OR gave us the contact information for a dishwasher repair vendor - we were told that we could only use this company. I called the company and paid them $75 for the trip. The man from the company asked for $75, but I told him that $60 was the official fee from Old Republic. That was the first sign that something shady was going on. The repairman then began going through a list of reasons that the dishwasher was not operating properly that were beyond the scope of what he would recommend to Old Republic for covering repair or replacement. As I pointed out the error in his initial assessment, he'd move onto another reason/excuse.

We closed our home on the 11th. We did a final walk-through just before the closing. We moved in on the 14th. We found out that the hot water is not working. So called Old Republic. They said that unfortunately it does not cover under warranty because they are assuming it's a pre-existing condition. Now I am having to replace the whole unit for $1800. I will never get it renewed with these scumbags. Moreover, they are rude over the phone as well.

I was an Old Republic customer for 18 years. Had a few small issues with them not having technicians in their network who understood our appliances (Miele, etc. ), but relatively satisfied with the value. Today, I noticed that my policy had "just" expired and tried to renew online. Not possible. I called them to renew by phone but was told that "the system says your home is not eligible for renewal." When I asked why, they couldn't tell me. When I asked to speak to a supervisor, I was finally passed along to one but she was of no help either. I asked why they hadn't at least notified me that the policy would not be renewed and they said it wasn't policy to do that.

Some key points to think about with ANY home warranty company. I have had 3 different ones and all work the same, at least with my experience: ALL home warranty companies work the same. Jumping to a different company will not improve or make your experience better. I am not trying to insult anyone's intelligence, but home warranty companies work just like health care or car insurance... best value for work performed and cost of parts. They shop around just as you would before paying for something. Think about it, would you pay $50.00 for windshield wiper blades when the same blades are 10 miles away for $20.00? They cost compare as well and I cannot blame them for that.

I find it very difficult to understand why Old Republic refused to renew. Hard to believe it's legal.

I have had nothing but problems with this company. Two months ago my stove went out. They never fixed it. After 3 weeks of eating out, and after I filed a formal complaint with the CA Insurance Commissioners office, they reimbursed me for the cost of the stove. About a month ago, my air conditioner went bad. I have the register set on 70 but the thermometer reading indicates it is 78 in my home. They sent out a contractor, Solution Air. I was ripped off by their first person who told me that it would work fine if it was cleaned but that it leaked Freon. He put Freon in, but charged me $129 rather than the usual $60 deductible because the cleaning is not covered under the warranty. He left and my thermometer still reads 78 degrees.

I have had a home warranty with Old Republic since I bought my house in 2012. They have always been prompt until recently. My AC went out and I filed a claim. A company was assigned. Never contacted me so I had to contact them. After the tech came three days later he told me he had to order parts and asked for $75 service fee in cash since they did not take credit cards or checks. I gave him $80 since I had nothing smaller than a $20 and he told me he would bring me change when he came out to do the job.

On Father's day our water heater sprung a major leak. Old Republic warranty and website reads they are available 24/7. What they mean their call center eventually picks up the phone. We were getting water in the house and they told us "too bad, so sad but we don't have any plumbers today" as it was father's day. After I called again and told them we were getting more water they authorized us to go out of network. At which time I said "someone could authorize the payment today to replace the unit" and I was told yes more than once. As I called several times to make sure. We found a plumber and they got here at 6:30 at night. Called Old Republic for authorization and was told someone would call back in 30 minutes. Well I got an answer only after I called back two times -- 1.5 hours after my call when they said they would get back to me in 30 minutes.

This people are good liars. Omg I had the worst experience with them. They came to my house after begging them for one month even if I have a newborn and my ac was not working. They don't care about my newborn. After all that struggle they came to my house and put the house on heat and the guy didn't tell us what is going on but he told us that he gonna take the thermostat with him because he can't fix it and told us that he gonna come in the morning. Later we realized that our house is giving us heat so we end up renting a hotel.

Look, apparently all these people or most of them had a terrible experience... I do want to say that Old Republic by no means is a fraudulent company or anything like that. My experience had been great in exception of one thing. When the guy came out to look at stove he said I could write him a check for 100 bucks and date it for the next week because I was not sure if I was going to be able to pay it then. Anyways the check cleared and came out the next day so I was pissed about that. Other than that, they said they could not find parts for my stove cause it was so old so they sent me a check and a nice one at that. I think it depends on who they decide to send out maybe. My technician was a no ** kind of dude and told me exactly what I needed to do and was a huge help... really knew what he was talking about without a doubt. Hope this helps.

I had a problem with water leaking from the master toilet base so I called Old Republic, because I was told by my realtor that everything was covered. The plumber showed up & said he couldn't fix it because of the 'tile height'. But he said he could fix the 'water damage' in the bathroom if I went through a third party & if I called my home insurance: I heard estimates of $2000. Obviously, I'm not gonna make a home insurance claim over water leaking from the base of my toilet because my home insurance premium will go up. So I just ended up doing the work myself.

On May 6, 2015 I closed on my house in Cedar Hill, Texas. The realtor contracted with Old Republic Home Protection to provide Warranty service. On June of 2015 we contacted the company because one of the two units begin to blow out hot air. The contractor that company sent out stated that the unit was out of freon. The unit was refilled. In August the unit began to blow hot air again, the company was contacted again and the contractor who was sent stated that unit needed to be replaced. Old Republic who authorized the replacement. During the winter months the unit wasn't run. In May of 2015 when trying to submit the payment renewal I was informed that Old Republic decided not to renew the contract. During the same time the unit begin to blow hot air again. I contacted Old Republic and told that I had to contacted the company that installed the units, since they were not providing coverage any longer (without providing a explanation).

I negotiated to have a home warranty when I purchased my home and believe it or not, I regret it. Despite the fact that the previous homeowners paid for the warranty, it actually cost me money! Every time they send someone out, it costs you money whether they do work or not. The majority of the time, they will tell you the damage is not covered and when you try to get them to explain it to you, their reply always includes "Look in the fine print of the contract you signed." Also, the contractors are the bottom of the barrel and it takes them weeks to get back with you, even though in the end they are likely to deny the claim, anyway. In my opinion, I think they encourage contractors to deny claims even if they should be covered. The bottom line is that when a consumer purchases this type of product, they expect it to be a gap for expenses not covered in homeowners insurance, but the reality is that the warranties don't cover anything.

I recently bought a home in Tucson, AZ. The seller purchased me a home warranty through Old Republic Home Protection. I would like to share my experience with Old Republic to warn others to simply bypass Old Republic when purchasing a home warranty. I contacted Old Republic to request that an electrician come to my home to assess 2 electrical problems in my home: 1) 220 outlet not functioning behind my house. 2) 3 outlets at one side of my living room not functioning.

I had a problem with my AC unit, O.R. sent someone out to fix it. The contractor said he needed a part and could get it himself and be back to fix it but O.R. wanted to order it themselves and send it over. It was more than 1 week later that the contractor received the part (the wrong part). The contractor called them to order the right part, 1 week later we had heard nothing. I called O.R. and they told me that it would be ordered that day, but nothing. I have been without A.C. for more than 1 month now. I called O.R. twice already and sat on hold for more than 15 minutes each time only to be hung up on. I am now on my 3rd call sitting on hold at the 10-minute mark.

After a claim for my garage door motor and sending a company out, the garage door repair company did not return to complete the job. Old Republic stated that I would need to find my own garage door company and pay upfront costs, and then gain approval for repairs. I did and then had to battle for reimbursement. Now they have decided not to renew my contract. One claim and they are done. So disappointing and such a hassle.

We called Old Republic due to a drip from our AC vent in the kitchen. They sent an AC company out and he said it was a plumbing issue. Old Republic then sent out a plumber (who was very thorough and nice) and said it was an AC issue. We then asked Old Republic to send out a different AC company. They did and the AC company said it was an improper installation. Old Republic will not cover the repair. How were we to know? Did I mention the first AC guy tried to sale us a new system? We purchased their more expensive plan that I thought covered such things, but they said no. We had a previous bad experience with home warranties years ago. I should have learned then that they are a waste of money.

Technician came out, looked at the dishwasher and told me it was the water. Realtors beware, this is a fraudulent company. The tech wants to be paid just for inconveniencing him for coming out, does not matter if the appliance does not work. Poorly educated technicians, poor customer service. It is all about the money.

I called them in May or June 2014... it is now May 2015 and my A/C still isn't fixed. They sent a repair person out. They found what the issue was and sent in a request. Then I've called and called. Then I was told they had to wait until the weather to get to 60 degrees to repair it. Then they called me several times stating they were waiting on the repair company to get back to them. Why would I ever recommend this company? A freakin' year is unacceptable.

I have had 3 major problems at my house and each time Old Republic has claimed the problem was not covered under their warranty. The last one was my air conditioning unit was beyond repair (technician verified) and needed to be replaced. They stated it was not covered over and over until I threatened to sue. Then they said they would pay for it, but now refuse to speak to me. Five times I have called, been put on hold for 5-10 minutes, and then told the person responsible was not available. And now the receptionist says it is showing up in the computer as denied. This warranty is a complete sham and you should run away from this company. Unethical, fraudulent, and irresponsible, and ripping off the consumer daily - they are an abomination.

My ac unit goes out. I call Old Republic and I ask that they send a specific contractor in their plan. They said "they would try" but they got someone else. After I call this contractor they hired with no answer. I called Old Republic, they told me I can call and hire someone out of pocket and they will reimburse. Instead, I finally get in touch and the contractor comes to the house. About 20 minutes later he said, "your control wiring is a mess" (came with the house has been that way since the unit was put in). He told me he couldn't find the problem because the control wiring is a mess and Old Republic would not cover new wiring.

I recently had a problem with my AC cooling properly so I contacted Old Republic Home to send out someone for service. The contractor came out and diagnosed the problem as a leaking coil in the air handler in the attic. Parts were ordered through OR and were actually delivered to my home a couple of days later. I contacted the contractor that the parts were in so I scheduled them to come out. They came out on May 7, 2015. After replacing the coil and a TXV (Thermal Expansion Valve), I was told the TXV was bad. (This is a new part mind you.)

I have a Platinum policy with ORHP... and just need to share this just out of frustration. This is the 3rd time this has happened. The water heater went out on Sunday. ORHP sent out "stellar vetted" contractor ** (and I'd love to put their name here but I'll take care of that on their review page). ** who was unprofessional, appeared not knowledgeable and appeared to be padding the bill. ORHP indicated we have no choice in vendor that we must take the next contractor "in rotation." ** said the problem would be fixed on Monday. Tuesday evening ** finally calls me and is rude and said it's not their problem I have a minor child taking cold showers that it will be Thursday. I say, "enough is enough" and decide to research the company to find 9 recent complaints with the BBB, all surrounding customer service and work, and one note of them doing significant damage to a home where the homeowner had to sue.

We have been Old Republic customers for years, and have seldom used their coverage. When our AC failed about a month and a half ago, we called Old Republic, and they sent a contractor out. They replaced the coil in one of the units, and everything seemed to be working fine. I was out of the country when the work was done, but my wife was happy to have the AC functioning again. Earlier this week our HVAC company came out to perform our spring maintenance. I fully expected them to find everything in perfect working order, since the system had just been repaired. That was not the case. As the technician was coming out of the attic, I asked how everything looked. I was surprised when he said I needed to take a look at something.

I bought an ORHP plan with my house, which has had a lot of issues. I have had to call them for about 8 issues. I'm honestly not sure how this company is still in existence. They are horrendously bad at their job. The subs they use show up less than half the time, and when they do, they have only gotten the job done right one time. Otherwise, I have to keep calling ORHP until they can approve a sub who will actually show up and do the job. Also, their plans cover very little. It does not cover plumb line breakages or roofs (although I understand the latter is common).

The company sent me a renewal notice last month but it's tax time and I didn't have the money to renew. So I waited until today having two more weeks left and the online system basically rejected my renewal with a "sorry we've opted to drop you." I've had them for years and the ONE TIME they replace something in my home, they drop me?

Had a water leak in the garage. Called them to investigate. Told me that "your garage is not covered" even though I had a Platinum (most expensive plan).

Like many folks in this thread, I've used Old Republic for many years with few issues but over the past few years it seems they will find any excuse not to cover anything and also use sub-rate contractors. I bought the premium plan for my house and told them to cover everything, even the pool and spa. Well, when it came time for a pool repair, I found out that that they didn't include a small $25 addition in my plan to cover the salt water equipment in my pool so now I am going to be out $700 because they failed to inform me of this component. Obviously I would have paid the $25 for the salt water coverage since I thought my pool and spa coverage covered my "salt" water pool, heck, I am paying over $850/year to cover everything else. I just wonder now what else isn't covered! Very frustrated with this loophole plan! Will not use ORHP again.

I have been a loyal ORHP customer for 11 years. They haven't always been the fastest but I will admit they typically got the job done. My plan expired today. I called to renew the plan and to place a simple service call on my electric thermostat. I can change it myself so I'll take care of it. That said, I am extremely disappointed that a reputable (supposedly) company would deny coverage and deny plan renewal without notice. I just wanted to warn the next person considering their company. The official reason for renewal denial- "we have been flagged as a financial loss account and they couldn't do business like that". This is likely because I use the service when items break. That's what it's for, right?

I noticed a leak coming from under my water heater. I called ORHW and they sent a technician out from NICE Plumbing Services. Technician tells me my water heater is in fact leaking and is out of date. I need to replace it and bring it up to code which will require him to get a permit to do the work, etc, etc. I called ORHW back and they told me because it's a "pre-existing" condition they will not cover it. Really??? Well, come to find out, my water heater wasn't leaking at ALL!!!! It was a leak coming from my basement wall connected to my neighbor's house (which was eventually fixed). I'm scared to think how much money I would've spent had my father not check it out for me (he's a retired contractor).

Talked to Old Republic today to open a ticket to fix leaking shower faucet, was told my $550 policy does not cover faucets?!? Asked to speak to customer service manager - was told only 2 are on duty, and they're busy. They'll try to call me later... I told them to call me within 30 minutes or I'm going to cancel my policy and request my money back. They asked supervision, and they responded with 'tell them to go ahead with cancellation' - wow. Can't believe how crappy this company had become over last year! Wish I hadn't renewed my contract! DON'T WASTE YOUR TIME OR MONEY WITH OLD REPUBLIC!!!

I've been a licensed Florida Realtor since 1994 and have been recommending ORHP for nearly 20 years. In fact, I’ve not just been placing their home warranty policies on my client’s homes, I've been using them myself on most of my properties as well. In March of 2014 I purchased a foreclosed property and bought an HP warranty even though a complete home inspection did not reveal any glaring problems. However, within 8 weeks the A/C failed and required new coils. It took their vendor FIVE TRIPS OVER THE COURSE OF THREE MONTHS TO REPAIR THE ISSUE - during which time the contractor kept saying the condensation dripping from the unit was “normal”. It turned out the vendor had cracked the drain pan when he installed the coil. TOTAL INEPTITUDE!!!

After waiting for service I called the co, women barely spoke English. When tech called, again, broken English, won't work on my 5 yr. old dryer. Old republic next company can't be here for 4-5 days! $650 and $75 service call, I expect better service!

During winter, 4 months ago, we contacted ORHP because our heater was blowing out cold air. They sent a heating contractor out. That night, water was leaking from our pipes from where they were assessing the situation. Coincidence the leak happened after they left? They tell us we have a hydronic heating unit that has failed which requires a plumber to do the repairs. ORHP then calls for a plumbing contractor to come out. They come out and say they don't fix these units, but that a heating company has to do the repairs.

I had Old Republic for two years while I owned my condo. During that time, my AC died. An electrician was sent out first to make sure the electrical was ok. This didn't make sense to me but I wasn't paying for it so I agreed. Not surprisingly, the electrician found nothing. Then they sent an HVAC person out, who decided that the air compressor was dead and the unit would need to be replaced. Old Republic ordered it and it arrived a week later and was installed by the HVAC company.

Requested a service call for our water heater. Technician told me Old Republic would not cover it due to there not having a dielectric nipple installed. We did not install this water heater. I was denied a replacement. This is the 3rd denial from them.

I had an Old Republic Home Warranty until last month when I elected not to renew it. I had had this warranty for three years and hadn't needed it until just before Thanksgiving 2014. Both of my heating units (heat pumps) went out just as the weather began to turn cold. Old Republic sent one of their repair guys out and, after some head scratching, he determined that he'd never seen a Trane dual-fuel Heat Pump before and would have to do some research. That was the lower unit diagnosis. The upper unit just kept popping the circuit breaker. That was simple for him - just up the amperage of the breaker until it didn't pop. (No analysis of wire size included in this decision). Off he went to do his study (and carrying my $75.00 service fee), never to be seen again.

Do not let a realtor make you think you are getting value added if you buy a house and it comes with a ORHP warranty. What a joke. We have been in our house for almost a year and have had plumbing, electrical, and HVAC Problems. This "warranty" has done nothing for us. The response time is terrible, it covers nothing, the "service provider" are one man shows who do as little as possible to get their 60.00 and get the heck out of your house. I could go on and on. Just don't fall for it!!!!!! Get that money at closing instead being suckered into this warranty mess.

I filed a request to have the microwave fixed. After 2 weeks, a repairman came. He said the thermostat needed to be changed, it would take a few days to get the part. One month later, we had not heard from them and called. They said the part was back ordered. Two weeks later we called again, they said that their records showed that our microwave works fine and does not need any repair!!! Then they said they would investigate and call us back, but they never called back. This is basically a scam. They cash people's money and do not provide any warranty service. They get paid to do nothing.

Old Republic sent an incompetent plumber out that could not find leak! He came back out rushing and looking, then pointed out shower drain! Didn't make sense to me cause it was clean water! Old Republic did not want to send someone out for second opinion, so I got one. Two week process and more damage because of Leak! Old Republic not responsible for secondary damages cause by this incompetent plumber! Now I had to file a damage claim with state farm insurance! NEVER AGAIN! Please trust me! OLD REPUBLIC SUCKS!

I have been recommending Old Republic Home Warranties for the past 6 years as a Realtor. You used to be a super nice, easy to get along with company, but these days you refused to cover anything! I have buyers living without air conditioning in the southeast. All you do is incriminate the customers until you don't have to cover it. I refused to talk highly of your company. Especially when you won't cover any claims.

This company is a scam. They denied my claim because according to them the problem was "pre-existing". Based on this broad definition, i.e. "pre-existing" they have literally found a way to deny people's legitimate claims. I also strongly believe they have it in with the contractors they send over to assess and call them to get work authorization. I was listening to the plumber they had send over for me and he was hyping up the issue I had with my water heater to get the claim purposefully denied. The woman he was talking to would ask him questions leading him to say things that would cause the claim to get rejected. The plumber then gave me the phone when I became agitated so I can speak with the representative. She told me my claim was rejected and the plumber had told her he could do the repairs for $1200.00 since he was already there! I was furious. Right then and there I cancelled with them. I will be taking my business elsewhere.

Contacted Old Republic for issue I was having with my toilet stopping up when I first moved into my house. The first contractor they sent out was from some company I had never heard of, he unstopped the toilet but a few hours after he left it started making a noise. Contacted them again and they never showed back up. Contacted Old Republic again and they were gonna send a different contractor out. They said they would be out between 9-1 but never showed up. Old Republic uses 2nd rate contractors who are not very reputable. I will definitely not be renewing my warranty with them.

I called old republic about replacing our toilet. The tank had a hairline crack and when it was sat on the tank burst. The service rep made sure he got his $60 service fee "in cash" before he would even look at the toilet. He spent most of his time here on the phone with his boss & with old republic. He said it was broken by something forceful and not from normal wear. The toilet is probably as old as the house, and it was built in the late 60's, early 70's. Somebody just sat on it one time too many. I won't be renewing my home warranty with old republic.

Not even worth the one star. I really think they deserve a negative rating. The insurance was transferred to us during the sale of the home purchased. Needless to say, after paying a $60, they denied the work order to be done because of the liability involved. That's the most ridiculous I've ever heard of. How could an insurance policy paid for ultimate protection possibly have liabilities not covered?! I thought this was home owner's insurance. Shouldn't most all liability be covered?!

I am a long time customer of Old Republic. I have either purchased or referred over 100 plans to this company. Lately I have had several complains so we don't use them any more at our Real Estate Company, but let me tell you my personal story. In the middle of last year I called a work order in on a garbage disposal for a rental property we own. Old republic contacted the tenant and sent out a plumber to look at the disposal. Later that day I was contacted and informed that the disposal was abused and that the home warranty would not cover the abuse. This happens sometimes and I understand that they cannot cover everything.

Our water heater blew up over night and took out the computer board on our furnace as well. The next day we had someone out by 10 am to replace the water heater. Customer service at Old Republic was made aware of the furnace and said they put the service order in their dispatch queue. They stated that if nobody had called us to confirm an appointment by 12:30 pm Pacific Time that we could call and find our own and reimburse us for the cost. They also stated they would call us and give us the go ahead to find our own repair company, which they never called us back until two days later....

I have nothing but problems using their services. Every time I have to use your services you send me to companies who are very hard to work with and schedule or have basically no clue what they are doing. The latest incident is my heat stopped working so they sent out a technician who finally called me that day and scheduled. He of course didn't show up when he had scheduled and didn't bother calling. Then he proceeds to "fix" the furnace well then he puts some part in it that isn't the same as the original and he hopes it'll work. It did for a week and now I'm without heat again for 3 days because they can't seem to find a company that knows how to fix a furnace and then the person on the phone from Old Republic basically: "I don't care if your house is freezing and it's 18 degrees outside, you still have to wait till tomorrow." I'm very disappointed at the service they provide.

I am on my 4th claim! 1st one well they didn't cover the air unit. 2nd one they didn't cover the other air unit!! Thank goodness the man who put them in is honest and didn't charge us an arm and leg. 3rd claim was the toilet was clogged! They said I had to call my own technician after 4 days of the toilet being backed up. The guy came out and cleaned out all drains outside and inside and ended up on the roof with a snake and forces pressure! That's what fixed it! They were all good with paying (or they say) until he said he got it you stopped from the roof! That when they said they could not pay!! I was out of pocket about 300 bucks!! Now my dishwasher isn't working and after waiting 2 weeks for an appointment the guy is on his way! Guess we will see how this goes!

These crooks honestly don't even deserve this one star I HAD to give! Not only are their prices through the roof, they have.. get this. A NO TERMINATION POLICY? I sold my home in OCTOBER of 2014 and these people are still debiting my account! I called as soon as I noticed to explain and was told to hold on, let me transfer you to someone that can help. I was transferred to a damn automated message telling me basically I had to give up my first unborn child for them to even consider termination / refund.

I was surprised to see all the bad reviews about Old Republic. We have had them since 2008 and every repair has been covered. This includes air conditioning, heating, and plumbing repairs. While they may not have a technician come right away (maybe you have to wait a few days), when we had a heat problem on a weekend and it was below 0 they authorized us to use any other carrier and they would pay for the repair.

I called regarding a water leak at the main manifold box, they called me back and told me they don't have technician available and to go and get somebody to do it and send them quotation. I did and it was very bad leak. So could not wait to get approval and got it done, we end by replacing the whole box costing 500$. I emailed all invoice and pics before and after repair. 3 month later I called back as I did not get any answer. They gave me another Email to use. I did and i still did not receive an email answer. Few days later, I have a voice mail message that my policy does not cover leak from manifold. Water leak in the house is water leak regardless what is coming from. I did not even call back and I am terminating a useless policy. Stay away from this company.

I placed a call for my heat/air unit. It was during the month of January. There was no heat and the technician confirmed there were two issues. One was 2 relays that were burned out and the second was a leaking evaporator coil. The technician was thorough and I was very pleased with his investigations and repair. I was called by ORHP that it would take a few days to get the part to the technician. This was a Friday and they stated it would probably be Tuesday or Wednesday of the following week. On Wednesday I received another call from ORHP who said it would now be two to three WEEKS until the technician received the part. We were experiencing extremely cold temps and I resorted to a large space heater which I dragged with me from downstairs to the upstairs every evening.

When most companies know they upset their customers, they tend to go out of their way to fix the issue. (Or at least they should.) ORHP not only explained why they were NOT going to cover the 2 issues we needed them for, but explained why they were NOT going to give us a refund after only having them 45 days and wanting to cancel. They also explained why they were NOT going to honor what their representative said about me getting a refund. They also explained why they were NOT going to say anything to the contractor who was trying to gouge us. So at the end of the day, we know a lot about what ORHP is NOT going to do, and next to nothing about what they will.

ORHP doesn't care about customers and to prove it, they contract with terrible service delivery organizations who (1) don't follow up for days or weeks; (2) send people out to your home unannounced; (3) and tell you there is nothing wrong with your fridge -- which is sitting there at 64 degrees and full of spoiled food. I have thrown away 4 refrigerators full of food so far -- totaling about $350. Still, non functioning fridge. Thanks, Old Republic. For nothing.

Stay away from this company. They have owed me for a claim 4 months ago. I still haven't seen a penny yet. They keep wanting more info. My plumber sent them a invoice and talked to them several times. They still won't reimburse me! They're a terrible company to deal with!!!

Contacted OR (Old Republic) 12/23/14 regarding central heat/ac issue. Without an appointment, a technician showed up by the next day (Christmas Eve!!). My home is situated in a "compound" environment, so it's not like you can just walk up to the front door and ring the doorbell. The property is surrounded by 6' block wall and guarded by 2 big rowdy pups: 111 Rottweiler and 72 lb Black Shepherd. I have a sign out front: Ring Bell or Honk. The technician did not do either... He just stood next to my foot traffic gate by the mailboxes, agitating my pups until I went outside. He explained that he had an appointment to check on my heater. My Christmas pajamas were covered with powdered sugar, melted chocolate and other things because I was making Christmas candies, to be delivered the next day. He did NOT have an appointment. I told him so and said I would schedule an appointment 'next year'.

Rep from ACE Appliance came out to inspect very noisy dishwasher. Says motor needs to be replaced but it's still runs and to continue using! Really? You're telling me to run it until it totally fails? He states that I should get a call from Old Republic within 24 hrs. Yeah right! I don't hear anything so I make the call 4 days later, and was told that because it really isn't "broken", they won't repair it. Why the hell did I pay $500 for? Renewal is due in March... I don't think so!! I'll take my chances. After 5 yrs and over $2,000 later of renewing with one (1) claim (Water heater) it isn't worth it. Am I going to refer? Hell no! Don't do it!!

Between the date I closed on my house, and the date I actually moved in, a week later, my controller board for the touch screen on my range top failed. I filed a claim with Old Republic. After the technician came out, they denied my claim, telling me that the technician filed a report saying this could not have failed during the time I had the warranty, it had to have been pre-existing. I spoke to the technician. He told me he absolutely did not tell them that, not to mention the fact that it would be impossible for him to be able to tell exactly when a computer board failed.

We have used this company for the last three years. Why? well, the first year came with the purchase of the house. The other two years I did not know that I could change companies. I will use today's experience for this review:

This is the FOURTH DAY I've waited for the plumber assigned to my account. He has not showed. He has not called. I've lost time at work and other activities because I have spent 12+ hours over four days waiting for him. I am appalled at the complete lack of respect for a customer.

This company does not care about customer service. I bought a brand new house in January 2014. Ever since the first day I have been experiencing electrical problems. I don't see why as the home is brand new and construction finished in November of 2013. I called and made a claim and they sent me J. Yelen Enterprises of Duarte, California. The name of the technician was named Peter. Peter seemed to be a nice guy but also very lazy to his work approach. Seemed like he did not want to do anything and only walked around the house. He actually open the sub panel and said he found nothing wrong. He tried opening the outside panel and he said he couldn't get in. He then said he could not find anything wrong and left.

Put in service order for a malfunctioning built in microwave. Service rep came out and said that the microwave would need to be replaced and that ORHP would call us regarding specs of replacement. After several days with no call from ORHP we contacted them and were told that they would replace the microwave, however, they only offer white, beige or black (my appliances are stainless steel) and that they will not guarantee fit in the existing space.

I purchase a standard coverage policy for a duplex I bought in Austin Texas. Three months after purchase, I had a heating system problem. I called ORHW and they sent a vendor out. They stated that the furnace needed a complete replacement. They stated they would pay for the furnace and labor but I had to pay an additional $950 for "code upgrades and disposal fees of the furnace." I received another quote from another company and they said the same $950 worth of repairs would only cost $400. I asked ORHW if I could choose the vendor since theirs was ripping me off, They said "NO!"

Stated that my plumbing was installed wrong when I called in a stoppage in kitchen - denied my claim. Thanks for nothing!

I am not one to complain online or in person. My gripe with this company is the fact that we have to pay $65 each time their repairman comes out to look at the problem, only to be told from the repairman that the warranty doesn't cover the issue & he can't fix it. Apparently our warranty doesn't cover anything. And it's not the cheapest option plan. We've had quite a few things go wrong w/ our new house & we've had to fight w/ Old Republic about every issue. It's nearly impossible to get through to a supervisor and when you do get through, they have such a lack of concern/care in their voice - they sounded more annoyed & angry on the phone than I did. Working in customer service I give the best service I can to each person. Even if their requests seem unfair or ridiculous I at least have a concern in my voice (empathy) & listen to the customer's issue & try to redirect them. Not the case with this 'warranty' company. If anything I'd say they are a scam - out to collect money from house sellers only to turn around & not help the buyer out. What a shame.

I recently purchased their full protection program and Old Republic Home Warranty has continued to find misleading avenues to deny claims that should be covered. To begin with, a contractor came and made an assessment of my pool system requiring a part replacement, then an agent from ORHP called me to issue an approval, but then the following day, an agent from their customer service agent called me to promptly deny my work order. This was the most incredibly frustrating conversation and experience to date. The customer service agent consistently spoke over me, continued to recite the same non-applicable subparagraphs from their terms and conditions, and was dismissive of my attempts to educate her on the scenario.

My wife and I purchased our home in May 2014. During the hot summer days in CA, our brand new AC unit kept shutting on and off. Called Old Republic in May for AC service repair. AC technician came out, worked on fixing the issue, sent his expert analysis and Old Republic the service request order due to "A malfunction due to a system or appliance with mismatched components in terms of capacity or efficiency." I was not aware of the mismatched components. Second call was for drain stoppage in the bathtubs of my two restrooms. Old Republic sent a plumber, he tried to fix the stoppage by "snaking" it through the overflow in the bathtub, he was unsuccessful. I called for another plumber, he was also unsuccessful, suggested cutting and replacing the pipe system. Home republic denied both service requests.

Buyer, be aware... the coverage can be deceptive and hidden at best, rendering it almost useless......

We had two problems when we first moved into our home. The A/C unit stopped cooling the house and our garage door stopped working. They sent someone from some unknown a/c company to look at the a/c. The guy from the a/c company stated that the a/c just needed to be charged and that the unit was too small for our house. He supposedly recharged the a/c which to me didn't do anything. The house was still not getting cool and the unit sounds like the gears are going to fall apart. The guy didn't check for leaks under the house, but my husband and I did and found several leaks that we had to repair ourselves! The unit is still not working properly and now it is winter and we are freezing in our lovely new home.

Since moving into our home 4 months ago, we have twice used our warranty purchased at closing. The first time was for a bath/exhaust fan where the light stopped working. I tried replacing the bulb twice. I had to call the electrician myself the next day after placing the service request and receiving no call. When he came out he told me that the light bulb had been cross threaded and he suspected that was the problem when he spoke with me on the phone because it is pretty common on the older units and the obstructions in the way of the bulb. He didn't bother to suggest that when I scheduled the appointment but was happy to take the $60 fee to screw the bulb in correctly. I chalked it up to my ignorance and asked for a separate quote from him for some additional electrical work that was not warranty related. When I told him we would like for him to do the work, we never heard back from him. Weeks later, I have given up and assume he would rather take $60 to screw in light bulbs for Old Republic than to do actual electrical work.

I had the worst service with your company. Every Time I call, I now expect problems. I called about my garage door and it took 3 contractors before the issue was resolved, the 1st contractor never called me, the 2nd contractor called me set a time and never showed up, the 3rd contractor finally resolved my issue then charged me on the side to fix another issue, I called to get my ice maker fixed, the incompetent contractor you sent me accused me of pulling a scam.

This company is horrible and crooked!!!! I started having issues with them since day 1. After closing my had to return to work. My parents went by to check out the property without me. They turned on the AC, heating, ran the water, etc. A few weeks went by and the heater broke. When I called in the repair they asked if I had used the heater yet. I replied no, because it had not been cold enough. They denied the claim stating that it was a pre-existing issue. Even though the house had been empty since the inspection. I could not believe how rude and snarky the customer rep was to me. I paid $900.00 to have the motor replaced. When my AC went out it took 2 months to have it repaired, and it live in a Texas. Horrible worse company ever!!!! I renewed with American Home Shield - I have used this company before with no issues.

We have had some things that needed repaired and Old Republic has been very difficult and slow about getting things done. They put low quality rebuilt products in and have to come out on multiple times when the rebuilds go out again and again. We will be shopping for a new home warranty company as soon as this contract expires.

Worst company ever! Do not purchase this when buying a new home. This company lies and does everything possible to not replace or fix anything! All they do is send out lousy repairmen that come to your day and say the problem is caused by something that is not covered in your plan and collect the trade call fee.

I called on a Saturday morning to report water leak. Front yard saturated with water. Could hear water running in the pipes inside the house. Old Republic rep told me that they didn't have a technician available in my area, and I could call someone if I knew a repair company. They entered my request anyway. DID NOT TELL ME that if the leak was outside my home foundation, that repair would not be covered. Technicians were late arriving on Monday. Said costs would not be covered. Would be $400. I know this repair should not have been more than $225. Had me over a barrel. I paid. Plus, Old Republic will not compensate me for water heater repair costs (a month before) because I called my repairman (at night!) and had him perform the repair, quite cheaply too. I asked for compensation of the parts costs. Old Republic would not. I am extremely disappointed with Old Republic and would NOT recommend them to anyone!

I have had them on 2 different properties I have bought. Seller paid for it each time through realty company. First property, the oven panel went out. They did not want to repair or replace it. They offered me a few hundred toward replacing it. Said it was old and they would give prorated replacement value. Had to argue repeatedly before they finally agreed to replace the broken panel. Next home I had a microwave go out. They refused to repair it, had a choice of anther microwave in black or white. They would not do stainless. They would give me a prorated amount again toward a new one though. I argued and did not give in and they did finally just repair it. Had another event where air conditioner condenser and blower went out. At that time I did not know I had a warranty. I had my own person come fix it. They were nice enough to pay half of that bill which came to $1000. So I guess I am somewhat satisfied but had to argue and was a bit stressed out while getting them to take care of things.

Moved into our house in June and have had to call them 3 times and none of the times have they been any help and each time I've had to pay $60! The last time was a plumbing issue and they wouldn't cover a collapse pipe underneath the house because the house settled and it's considered a natural event and they don't cover natural events. The contractor says the foundation is settling on a pipe underneath the house to them but never said that to my husband and I, but it's his story to them and because it has to do with the soil they can't cover it. They have to be kidding me right? Because to my way of thinking anything that happens underneath a house is a natural event! The customer service was horrible, the contractors were disrespectful and the overall experience is something I wish I could wash from my brain. It's a wonder they are still in business, the way they treat their customers is unbelievable!

My first experience with this company was when they came out to inspect a/c unit which was leaking coolant. There was no coolant in it because it all leaked out. They replaced the unit but wanted a $500 coolant disposal fee and to dispose of the unit... Ummm. There was no coolant in it because it leaked out. Ignorant human beings. We disposed of the unit ourselves and told them to suck it. Second experience - a different local bottom of the barrel contractor reeking of alcohol came out to inspect dishwasher. Ordered the parts, never called us back for 3 or 4 weeks & when we called her, she claimed she had called us and in the weeks we didn't hear from her someone else used the part for another job... Right...

I had Old Republic for 2 years after we bought our house. One of our AC units stopped working and I had to pay my $75 service fee plus they said that the parts & labor to fix the AC problem wasn't covered so I ended spending another $287! What is the point of having a warranty company if they aren't going to cover things!? Then after the 2nd year with them they sent me a letter saying they were no longer offering us a warranty because we were too much of a risk! What the heck!? Stay away from Old Republic!

Our oven has not been working for 6 months. We have tried repeatedly to have Old Republic send out a service technician, and this has not happened. Yesterday we were guaranteed a technician to come to our home today; it again did not happen. The customer service supervisor was supposed to contact me personally, and also has not. Ridiculous.

I purchased a home warranty with Old Republic when I purchased my house 11 months ago. I needed to use the plan to repair both of my AC units and my washing machine. I received a letter today that said that my plan was not eligible for renewal. I called to try and find out why not and they basically said it was because I used it. What's the point of purchasing one if they aren't going to let you use it and then renew it? This is unacceptable customer service in my opinion.

One of my clients had a serious problem with his A / C after 4 days of moving into their new home. The previous inspection, FHA appraisal and pre-closing inspection reported all OK. But when he move in, he noticed that the A / C was not working efficiently. After contact Old Republic Home Protection they send 3 different technicians. After checked, they repaired the problem efficiently. My client and I are very satisfied.

We bought our home in 2013 and the seller had an Old Republic Warranty on it. We had several appliances that needed repair. Old Republic never got anything (except the dishwasher) fixed. Multiple phone calls and visits over a 7-month period couldn't fix THE TEMPERATURE on our expensive Maytag gas range. It was off by 60 to 125 degrees! They only use refurbished parts. They said they can't get new parts from Maytag. I called Maytag and they said new parts ARE AVAILABLE.

I contacted Old Republic's 24 hour service line last night 9-2-14 at around 8:00 pm. The service person said he could not place a service call since we still had one working AC unit... he did not seemed concerned that we had no sleeping area in the air conditioned part of our home. Called this morning at 7:00 am got a service call set up. Technician came to my home at 9:30 am, did diagnostics, said he could not fix my ac unit and to contact Old Republic. It is now 3:00 pm 10 phone calls later to Old Republic with 3 different service people who still can't come out to my home.

Paid to have my pool serviced. A pool service contractor came by while I was at work and told me my filter needed to be replaced, which was covered and I could expect it by mid-next week. I came home that evening to find my pump leaking, which was not the state that it was in prior to the pool contractor coming to inspect the pool. Received a call from Old Republic stating that the request for my filter to be replaced was denied and upon mentioning the issue with my pump, they told me I would need to again pay the service fee to have the same contractor come out and inspect it again (I guess so that they can have him break more stuff and tell me that it is fine).

This is so far the worst company that I have come across. Very poor customer care. They are not at all responsible when handling the work orders. Worst contractors on their list. I had a AC unit blow up during a hot summer. Was expecting guest in 2 days. Called the company and explained my issue and filled a work order. They did not even send a contractor for a week. Imagine living in a hot summer without your AC unit. Finally I had to pay emergency local contractor. Paid $500 and got the AC fixed.

I felt like I made a big mistake after I purchased premium home warranty from Old Republic. I have placed many services call after call because my AC not working. The best room temperature is 82-90. Every time I got different tech, so far I had 8 techs, every one replaced different parts... Today I got supervisor here name Mrs ** from authorization dept. She have checked 8 tech's notes and requested dispatch another repair tech... :(

We bought our house in June of 2013 and bought a plan with OR. Since that time we have filed claims on a new A/C blower and a new water heater. Both claims were taken care of and we were extremely happy with the work and service we received. Our plan expired in June of 2014 and we talked about renewing our plan for another year. We did not get the chance to renew until July. When we did renew, we chose to pay monthly and they told us they would need the first 2 months up front. We confirmed that they would charge us for July and August and the next payment would be in September and thanked them.

Called for the repair of my Air Conditioning on 3rd floor of my house that quit working. The house was built in 2010 and was equipped with top of the line equipment throughout the home. After the service people came out, they reported that the evaporator coil had failed and would need replacement. I received a call from Old Republic stating that my part of the cost for the repair would be $643 because of the modifications the service provider had to make to install the new evaporator coil.

We purchased our home last year and asked for a home warranty which we got from ORHP. Approximately two months after the purchase and into the summer, here in Florida, both our refrigerator and air conditioner went out. I called ORHP but was put on hold by a computer and hung up on several times. I contacted a local repair company since we did not want our food to spoil nor suffer through the heat. The bill to repair both units was surprisingly reasonable, less than $700, so we paid the bill and thus avoided problems...so we thought.

My A/C failed and after waiting from Thursday to Monday for the repair company to come and check the equipment the diagnostic they need to replace the compressor. Old Republic ordered the compressor and it may arrive next Monday and then wait for the repair company to get it home and replace it. Some repairs are emergencies, living in Texas without A/C in the bedrooms does not improve my mood. Old Republic never took this situation into consideration in order to expedite the delivery of the replacement part. I am seriously thinking to change home warranty provider.

I bought my house in April of 2013, at the recommendation of my agent. The first term went by with relatively no issues, only 2 minor claims. They raised my rate and my service call fee, but this was expected. I renewed in April of 2014, and a month later is when my nightmare began. I filed a claim with them for my AC not blowing cold air. I'm in Texas, so having AC is absolutely crucial. A tech from a company (America's 1st Choice) came out to assess. They told me there was a leak, and that the ductwork in my attic was collapsed.

Our A/C Blower module failed and our service technician replaced it after suffering in Florida's 95 degree heat for a day. I was not aware that this coverage REQUIRED permission from an agent at Old Republic before anyone could remedy our situation. I thought that we were covered. When I called Old Republic, I spoke with a "Mike", after being connected by an "Alexis" to see how I would be reimbursed for the cost of the module.

I moved into my house in April 2014. The seller had offered and paid for the Ultimate Protection Package with Old Republic Home Protection to give me peace of mind in the event anything should happen with heating/cooling system, the water heater, or the appliances. We started to use the AC in June and after a couple of weeks noticed water leaking from the secondary drain pipe at the side of the house. We did the normal troubleshooting (flushing the drain pipe, changing the filter, etc.) but water started to drip again shortly after.

Moved into new house. Guest toilet stopped up month after moving in. Called Old Republic, who sent out plumber who diagnosed problem as obstruction in pipe under concrete pad house sat on. He cleared toilet and said that was the best he could do. Toilet stopped up 2 more times. Plumbers sent by Old Republic diagnosed problem as there was a "belly" in the pipe and second dx was there was a tin can down in the pipe. Toilet cleared again 2x. Third plumber sent out also reported problem in the pump that pumps waste from house to sewer. At my expense, had electrician and sewer specialist evaluate situation and both reported no problems in the system. Finally had a plumber of my choosing come out and he diagnosed the problem as a faulty toilet, which he proceeded to replace. I have had no further problems.

Had water leak in shower upstairs. Was told no plumber available for my area, and whoever I called, they would reimburse me and when we called to talk to them about the reimbursement, they said the plumbers have to use CHEAPER parts or they won't reimburse us. The plumber said they do not carry the CHEAPER parts and the home warranty would not reimburse. I thought that's what we paid $500.00 a year for?

I was provided with Old Republic home warranty by previous owner. Two days into the new house, we saw water dripping from the ceiling. I called Old Republic on July 5th and they said a local plumber (DC) will get in touch with me, due to holiday weekend they might not able to come right away, but they will get in touch with me early next week.