Old Republic Home Protection Reviews

Anyway, we called ORHP, and they were on the technician's side and the supervisors were very rude. Now we lost almost $200, my son's room is still very hot. Please let me know if anyone wants to sue this company because I am very ready. I have not heard about this company before. We got this insurance for buying a house sold by a ReMax realtor and someone needs to tell them to stop using ORHP if they care about their clients and buyers. This is not a real company. They are fraud, especially when you cannot find one person that has something good to say about them.

Then, the supervisor insulted me for having waited almost a month to call back. I said, "Excuse me, I am a busy woman! I own a business in the mall, just bought a new house, and just got into a car accident where I was stopped at a red light and was hit so hard by a texting 24-year old. My spinal process in the lumbar vertebrae was fractured!" So, I did not notice how much time had passed! And she was, "Well, if it were me, I still would have called back within a month!" I said, "I am! It's two days short of a month!" I am so appalled by the unprofessional people they have working there. This is absolutely disgusting business practice and they should be ashamed of themselves!

My most recent experience was with an AC unit that went down. They sent out a technician who determined the accumulator had a leak and needed replacement. I decided to bite the bullet and just cash-out for the repair, and pay for the new unit out of pocket. After the new unit was installed, we discovered that there was also an issue with the air handler that contributed to things not working right - I was told I had to call Old Republic again and set up a new work order. In my mind, the AC was broken and if there are multiple causes, then those should all be addressed on the same work order. I could have lived with their insistence on a separate work order (and $55), but the representative was extremely argumentative about it. A customer-driven company would understand this is a singular issue, and not try charging you multiple times to fix that one issue. It's not fun feeling taken advantage of in the middle of the Arizona heat! A little understanding and compassion at least would have been nice, rather than a "take it or leave it" response from them.

I rarely give online reviews, but felt like other users should know. Do some research on other warranty companies. I'll definitely be looking around before renewing with Old Republic again.

We went through about four other contractors before we finally got one to come out on time for the second opinion. On the second opinion, they finally agreed that the outside condenser was bad and had be to replaced since the unit was drawing more amps than it should have (27 amps when it should draw 20 amps) and the unit was already equipped with a hard start (not to mention that it audibly sounded bad too). Old Republic was given a quote of $5,800 by the contractor for parts and labor to replace it with a Trane unit. EPA has outlawed R-22 and Old Republic was going to have the unit shipped dry so they could suck out the old R-22 and install it in the new system instead of doing the R-410A modification (involves changing the inside coil unit too) which would have been the right thing to do.

In talking with the contractor, he said we could change the order to the R-410A if we did the work ourselves and put in the coils inside before he came; alternatively we would have an out-of-pocket expense of $1,800 from him to change the inside coils. Then within the same breath, he said he didn't want any part of us doing our own work even if by our own licensed contractor. Now we are looking for a buy-out from Old Republic so we can hire our own contractor to do the work right. They are only offering $1,870 for the outside condenser, 5-ton Trane unit, parts and labor. I'm sure in the end, we will be better off but it has taken two weeks of battling to get here with Old Republic and their contractors. They are certainly not worth the money.

Similar to the other complaints I've read on these reviews, Old Republic seems to find any reason they can to not back up an issue. One of the contractors even told us that he has worked for them for over 5 years, and he is not aware of them once ever approving installing a new A/C system. He said they tell the contractors to do all they can to not call a system "failed".

Lastly, even after we told Old Republic we were not renewing with them, we received three different invoices saying that we owe them money for past service calls. In every case, I called, and once I explained that it was paid, they confirmed it and said we could disregard the invoice. Seeing that it happened exactly the same way four different times, I am confident they just automatically send out invoices hoping that people will just pay them without disputing them.

Old republic is trying to get me to pay another $60. I will and then I want everyone here to contact me to start a class action suit for Rico. I want this company to pay up 100%. This company is not honest and steals people’s money and hires dumb ** that do not know how to fix the AC units. I do have a good AC company now and will see if and when my unit is fixed. Mind you, we here are in the high 100’s and have been without AC. They told me they need to order a unit and have it shipped. I can order one online and have it to my front door in no more than two days from now.

I will say this; I did not pay for them, it came from the seller. I would have not wasted my money on this company. I have had trouble with them before. They do this in hopes you give up. Well, they are in a fight for the lives now because I do not give up or in. I want what is stated in their contract and they hired the dumb ** that screwed the unit up. They should pay all the cost and then some. The best part of all this is that my wife is a realtor. I will be in their face. I am from California and will be making a complaint to the California Attorney General. Game is on now. You can contact me at ** any time.

My husband asked them then. It states on the home warranty that it covers pre-existing problems. Then, my husband told the idiot at Old Republic what was wrong with the A/C (my husband used to install A/Cs) and that we had a home inspection done on the house. The report stated that the A/C was in good, working condition. The idiot at Old Republic wanted my husband to send him a copy of the home inspection. My husband said, "No, you need to get this taken care of now!" So, they sent out another tech to look at the A/C (it was the same problem that the first tech said was wrong with it). Now we have wasted 5 days and if anyone knows how the humidity in GA is, knows it's not pretty during the summer.

Old Republic said that they will cover the the A/C now. Now 2 days later, the compressor on the A/C went out so now we have no air blowing at all. My husband called Old Republic and they said we needed to call the tech. My husband called the tech, who said he will have to call Old Republic to get authorization to either fix or replace the unit. 2 days later we called the tech. He said he has the compressor but is waiting for the other part to come in, which will be in 4 days. I asked him if he could put the compressor on today so we could at least get air moving in the house. He said it was raining.

I called Old Republic to tell them to authorize getting the compressor on so that way we could at least have air in the house (81 degrees in the house at 6AM). They said they couldn't authorize it because it would be double work and then we would have to pay for it. I asked to get someone on the phone who can authorize it. She put me on hold and somehow, they lost the connection! Needless to say, we still have no A/C! Being on hold as much as I have with Old Republic, I got to listen to their "We are here for you and we strive to make our customers happy." I think they forgot to tell the employees what their motto is!

I called Old Republic back to ask them "If I could find a plumber myself that would provide service by Monday, would you pay?" Their response was no. My point is, I could have called a plumber directly on Sunday and have had someone out first thing Monday morning. This insurance policy is close to useless. Don't waste your money!

OR said it is not covered because it did not work when we moved in, despite the fact everything says it did. The warranty says it covers undetectable pre-existing conditions, and when I mentioned that to them, they said it was detectable and that we could have checked each outlet to verify they worked! As I was getting more frustrated with the obnoxious customer service rep, I told him that was ridiculous; and he began to laugh at me! I will be getting a refund and going elsewhere with my business. Their lack of customer service is absurd.

Second issue - We clearly explained what the issue was with our microwave, the door would not open. Tech came out, said it was something sticking with the button which is, in our opinion, a malfunction of the button and it's not a cosmetic issue since the door won't open without using abnormal means of opening (such as with a tool to pry it) . If this was a cosmetic issue, then why didn't this company let us know before they came out and charged us for a service call when we clearly explained the issue beforehand. Long story short - After a few calls back and forth, they denied the claim and brushed it off as "cosmetic". We've paid over $100 in service fees to "look" at this, and it's for nothing. They took our money, and knew they were never going to do anything about it before they ever even showed up. It was clear this is the "normal" shady business they are always up to due to the multiple excuses given on the phone as the answers changed.

Low business ethics score for these folks. They should not have provided my account information to anyone, but authorized individuals on my account. The consequence was I lost $3K on the closing of my house because an Old Republic rep gave info about my account to unauthorized individuals that made new buyer question that health of the HVAC.

When your AC is out in the summer and it's over 100 and you have a pregnant wife, waiting 2 weeks to get your AC fixed because they want to save 50 cents on a part, is pretty poor customer service. They also once sent a service guy who showed up with a hole in the crotch of his pants, who also tried to rip us off at the service call, then tried to double bill us months later. We had to prove to OR that we paid him, which we did. Our reward: they sent us a letter saying that due to high costs or other circumstances we couldn't renew our policy. Translation: they would rather take your money and not have to do anything. Terrible service, terrible company. I would avoid Old Republic Home Warranty.

On one occasion, we had a backed up drain and they sent someone out to unclog the drain. We were only refunded partial payment because the contractor they sent out decided he wanted to unclog the drain from the roof instead of the line on the ground. Because he accessed the drain from the roof, Old Republic would not cover the bill. I was informed by Old Republic if he would have unclogged the drain from ground level they would have refunded the bill.

My complaint was if they send out their contractor then the contractor needs to follow their guide lines. The drain could and has been unclogged from ground level before so he definitely did not have to go on the roof. These are only 2 instances and there have been many others over the years. I would not recommend this company to my worst enemy. If you do buy a warranty from them you better hope you never have any problems.

I would never recommend this service to anyone. I have never experienced such rude customer service calls as well. They are trained to "get the customer in a debate". We also discovered that they previously directed the work to be done and installed a system that was in violation of NC State code, which most likely resulted in the failure of the unit. The list goes on. Buyers beware, be very aware.

I was told I can use a different contractor to install a new unit. I have ordered one from Lowe’s and have had the install team coming out. I received a call from Tou with Old Republic Home Protection telling me that the repair quote was too high and he was able to find a repair man to come out and repair my unit for a cost of $125.00. After talking with him, he had told me I would be reimbursed the $202.00 from the first contractor. But he required the repairs to be made by his guy that would only charge about $125.00. Looking up the parts online for the heating element is $45.00, the thermo coupler is $32.99, the thermostat is $20.99, just in main parts that adds up to more than $90.00 in parts, not to include the labor charge of driving out the house, installing and testing. What type of service contractor would work for free?

Lowe’s will install a new unit, with 6 year parts and labor for a cost of $631.00. So after talking with, I was told I would be covered for the cost of $202, for the contractor coming out, but the cost to fix the overall issues would not. After talking with him, he said he would cover a cost of $531.49 and then subtract a $100.00 for a deductible. I am not happy with this number nor satisfied with the level of poor customer service.

What a great service they are. ORHP said they might be sending someone after Christmas to check it out again and they will go from there. I am suggesting that we cancel our policy run from Old Republic Home Protection.

When we arrived home and turned on the heater, the blower blew cold air but no heat. We were not able to turn the unit off as the blower continued to blow cold air. I had to unplug the unit from the wall outlet in the basement in order for it to stop blowing cold air. I called him directly and he came back out while we were not there. When I arrived back, the unit was torn apart and the covers were removed, still no heat. When I called him, he said that the unit has a bad wiring harness and the unit needed to be replaced since the wiring harness was not available.

I believe he misdiagnosed the problem and put in a circuit board when the problem was the wiring harness. The contractor told the home warranty company that someone else attempted to make repairs and broke the wiring harness which is not true. The only one that ever worked on the unit was him, he just misdiagnosed the problem and is trying to cover it up by making blame elsewhere.

You had one contractor back in 2001 told me the HVAC system had a problem because I had not given it a bath and these systems required washing! That was the first time I realized I had to double check with real reputable contractors to see what the truth was and that was not the truth. The problem was the system was originally put in when this was built in 1977 and really only had a life of 18-20 good years, then problems really would occur. Over the years, I have spent more time arguing with you and/or the contractors, to do what is right and I am finally done. This last event was my breaking point. I called about my AC not working again and the contractor came out and said the fuse was blown, put two new ones in and the system ran for approximately six (6) hours. I noticed around 5:30 or 6:00pm that the system was not working again. So I called the contractor back and he said he would be out on Friday, August 19th.

He put in two new fuses and they promptly blew out, so he tried two more and they blew out. He began breaking down the system and found the compressor out, but called in asking for an electrician to check the wiring as he said the load was not great enough to keep blowing fuses and thought it might be something else. After it was agreed to send an electrician out, Scott determined the compressor was out and called to get authorization to order one from Fresno. He told me it should be in Sacramento by Monday, Tuesday at the latest. He left saying he would call me the next week. Meantime, your customer service representative told me that Scott should leave some fuses with me and I should change them. I told her, no thank you. That first, I would be told after the fact I was not suppose to attempt repairs myself so then the repair would be voided and blamed on me and secondly, it was dangerous. I would say that was bad advice as did the three or four people I told.

In the interim, I had an electrician that was very sketchy who came over Saturday morning August 20th. He went to the backyard and said, "what's this?" pointing to the condenser unit that was disassembled? I said that is what we are trying to repair. He said, "what am I suppose to do? I cant test it like this!". He then went to my main panel, looked at it and said, "okay, this is a three gauge wire here" and walked over, looked at the AC unit and said "okay, there is a three gauge wire here. There should be nothing in between stopping the connection so I don't see anything wrong" and left. He was here at best 10 minutes. Again, not an electrician I would ever have back here! A waste of your money and mine.

My bedrooms are upstairs and by now, it is getting hotter as I was lucky we had been having a few mild summer days with the delta breeze kicking in, but now it was beginning to heat up to more normal 95+ degree days. I work from my office at home as I am a health care consultant and I live here so I was getting no relief at all. On Monday afternoon, I called to find that the compressor had not been authorized on Friday. That you were still arguing with Scott as to the correct diagnosis and was it really needed, please! So it was finally ordered and came on Wednesday and Scott came back on Thursday to install.

After 3.5 hours, he determined that the heat valve arm was broken and needed to be replaced and was calling for authorization. He explained to me he was fully booked on Friday and was not able to work the weekend and he would be back on Monday, August 29th. I said no that was not acceptable I had already been without air conditioning for two weeks and I had not slept more than a couple of hours a night and it was really beginning to affect me adversely. He said he would call and ask for the case to be transferred to another contractor. I agreed and followed up with my own call to ORHP.. I was on the phone with customer service either on hold or having a script read to me for approximately 48 minutes.

By now, it is 5:30pm (PST) and I was being told I could go buy the part and find my own contractor and would be given a pittance to cover it. My response was, where was I going to find the part? If your company with all of its contracted contractors was having trouble finding someone to come to my house, how was I going to do it? She did finally capitulate and said she would look and then called me back at 6:02pm to let me know if she had found someone to come out, but could not guarantee they could fix it as they weren't sure about having the part. I thanked her.

On Friday, August 26th, the contractor came out and when they looked at how things were left; completely apart with wires showing and oil on my bricks that I pointed out to them, they were surprised. I told them I had taken photos of how things were left and the stain from the spill on my brick patio for evidence. He said they would try to get me up and running, but they were going to have to call ORHP and have a discussion. Since 2001, ORHP has been out six (6) times to work on either the indoor handler which was replaced in 2006 or the condenser/compressor which was replaced twice and repaired many. You have piece meld and bastardized this HVAC system to the where it is Frankenstein! Nothing was working smoothly or in concert with one another. Who could tell which was cause and what was effect?

I have opted to do what you should have done for me long before this, which is to replace things together so if something fails, I will know why! Changing out bits and pieces with different parts at different times was no longer working for me. And by all accounts after looking at the many bad reviews over the years, I am not the only one who thinks you need to fix the way you do business. My sanity and health are more important. I had to call my doctor throughout this ordeal. I was a basket case by the end of last week heat exhausted coupled with lack of sleep. Your business was affecting my business, I won't let that happen!

I paid you my $450 for the 2010-2011 year which expires on September 25, 2011, I'm done. I have purchased a brand new Rheem system which includes the indoor handler, compressor/condenser and more. When the new HVAC system was being installed on Friday and Saturday, it was determined that in 2006, your contractor had not properly installed the indoor handler and it was left exposed to unnecessary dirt and debris as it was not sealed off. In addition the sheet metal had been glued/taped together which was coming apart.

My A/C for my house broke down on 7/27/11. I called Old Republic to honor my home warranty and get the unit repaired. They sent a service technician to repair the unit but it's still not operating at the output it did before it broke. I kept my house at 75 degrees and my energy bills were moderate at around $250-270.

Since the repair, the A/C can not cool below 78 and it runs constantly to maintain 78 degrees. My last energy bill was $415 due to this issue of the A/C never shutting off. I have called Old Republic multiple times on various dates and times. Old Republic tells me that a supervisor will call me but no one ever calls. Every time I call back to Old Republic, an operator tells me they have no record of me calling. My last call was on 8/11/11 and I spoke to operator Priti at ext. X1017. She again told me a supervisor will call but I haven't heard back. I continue to get the runaround and continue to get lied to.

This is the worst warranty company I have ever worked with in my life.

When I hadn't heard anything in a couple of days, temperature was 90 degrees and higher in Richmond, I called. The mechanic had not even turned in the paperwork yet. The next day I called again; he had turned in the paperwork but I was told he had "forgotten to specify the model of compressor."

Every time I called Old Republic (not once did I get a call which originated from them), it took an average of 14 minutes to get connected to a live person. Three times I called as soon as I got off work at 5:15 PM and just kept listening to the company's "someone will be with you shortly" message until 5:40 PM, 5:45 PM, and one time until 5:50 PM, before a live person came on the line. I could not call from work because it took up too much time for someone at Old Republic to pick up. Twice my cell phone battery died because I was waiting so long.

I sent my three children to other people's homes to spend the night in for a week because it was 88 degrees in my house. I called the emergency line one night at midnight, begging for some help, only to be told that, because a file was already open on me, I needed to "call back in the morning." Finally, I told one of the customer service operators that I had been in touch with an HVAC company I have used in the past in Richmond who would fix my compressor the next day, and her response was, "Sure you can call them; we just won't reimburse you for the charges." Unbelievable.

My compressor was finally fixed on June 6. This was 17 days after it had been reported broken. Ironically, since it has been repaired, I have received five phone calls over three days to make sure it had been fixed. Now is the time they choose to be attentive?

She took my phone number and email address and said that someone would contact me once a technician was found. Several hours passed and I did not receive a phone call or an email. I called back to check the status and explained the exact thing and was told that my case would be referred to their dispatching section. The following day came and I still had not received a call from OHRP.. On Sunday, 12 Jun 2011, I called OHRP back and asked if dispatch was looking for a technician. At this moment, I was talking to Elisa in authorizations and was told no, dispatch had the request but they had not tried to reach anyone. I asked her that if they had it since Friday what was the problem. She rudely said "they have other orders besides yours".

I asked that if I went ahead and found my own tech would they authorize it, so that I only had to pay the deductible. She explained to me they would not because there are no technicians in my area to service garages. If I found my own, I would pay for it and they would refund it. I asked her if there are no tech's in my area, then why don't they approve authorizations for out of area contractors. I then asked her that if there were no techs in my area then why was the case forwarded to dispatch and what I was waiting on if there were no techs. She rudely replied, "We offered you to find your own, but you said no" and that is why it was referred to dispatch for them to find someone. I explained to her that what she explained did not make sense due to the fact that she said there were no area techs but they still forwarded it to dispatch. I said, "Okay." She hung up.

Monday, 13 Jun 2011, I received a phone call saying that there were no techs in the area and that in fact OHRP only covered garage door openers. I explained that was not what was explained to me on Friday. The gentleman said maybe the representative misunderstood me. I told him that could not have been the case since I explicitly explained that I needed repair to the garage door and she had inquired about the frame. He said that they would not cover it no matter what mistake the OHRP rep. made and I needed to check my home insurers policy. He said I should review my policy. I told him I have my policy and I called the rep to better explain it to me, since insurance policies are not always so clear to make out. Their contract was misrepresented to me and I should not be accountable for their employees lack of knowledge.

As a result of OHRP's representative misinforming me, I have had to pay $400 to which I can barely afford. I pay OHRP every month for coverage that they obviously do not cover. I recently had a problem with them due to my electrical system.

I have found that if I can't do the repair myself to call a qualified repair person found in the local pennysaver. By qualified I mean licensed, and insured. If you are not happy with your local classifieds the Internet can be helpful with sites as Service Magic. If you want to do the repair yourself but lack 100% of the knowledge or confidence needed sites like E-HOW are helpful.

Doing it this way I have saved time, money and a lot of stress. Sometimes a new appliance is more economical and less expensive than repairing an existing one. Local utilities have websites dealing with rebates on new high-efficiency units. Prices can be checked on the net or in person in your local retail establishments.

I do not feel it was necessary to have a 30+ unit cleaned, when the gas was shut off (obviously for a reason) and still unknown by who, and which company you guys sent out in the past. It could have been readily detected to have the unit started up and see the cracked heat exchanger (cleaned or not cleaned) with a fiber-optic camera.

I am now told the check was cut on 10/27/10. It now may be up to 14 days before I receive that in the mail. Why would it take that long to get from CA to NV? Along with this frustration is the extremely long hold times to get a representative and even longer when the system routes you to a customer service person, rather than an authorization specialist. This when dialing the same number and choosing the same options, and seems a crap shoot which will answer. I have been a customer of Old Republic for the last ten years and in 2005, when I had an upstairs package unit replaced, I was not required to find a company to clean the unit prior to it having been replaced. I have also never been told when I first obtained the plan nor the countless hours on hold to hear a recording say that cleaning your heating unit and/or air conditioning coils would extend the life of your unit. I can say that the service of Old Republic in the last two years has rapidly diminished.

We have to save to replace the sump pump and pray the backup keeps working. We are left without assistance and leaking windows. We are both disabled and on fixed income. We feel powerless, depressed and taken advantage of.

We have had to pay well over $1,200 for repairs that should have been covered by our warranty company, but were turned for bogus reasons every time. Not renewing and telling realtor to not recommend.

I have a flooded garage. I lost three work days. This resulted to aggravation and loss of money: $350 for the home warranty, $1700 for the water heaters and $60 for the 'service call'. If any lawyer out there wants to sue these crooks (on a contingency basis, you only get paid if you win), then let me know. Somebody has to sue these ** for breach of contract.

The contractor that was scheduled to replace our outside unit which would be covered threw a fit when we told him the inside unit was also not working and that this could possibly mean that we did not have to pay for it. Then when we got a new contractor since this one refused to come out and his recommendation was different and now all of a sudden our unit is not scheduled to be replaced. I understand the home warranty companies are in business to make money but please adhere to the contract.

I understand they are a repair company but after freaking eight times, it obviously cannot be repaired. To improve their customer service, they need to rewrite their contracts to have a limit on repairs per year and not cover aging systems like they don't cover improperly maintained systems since they do everything to avoid replacing a unit anyway. Perhaps a better payment system to the contractors to avoid hissy fits and screening the contractors they contract with better as well.

At this point, I would rather spend the $5k or more on a new system than deal with this **. Since my AC unit is still not working properly (spending an extra $100 in electric bills and sometimes it stops working all together). I am going to have them come out every week until it surpasses the amount that it would cost them to replace the unit. They even agreed to waive the service fees from now on so basically all we are paying is the $40 a month. Good times.

The tech stated it was due to PCV being used for plumbing. He assured me that the leak would be taken care of within a few days. He took my $55 check and three days passed. Nothing! I called Old Republic and they knew nothing. I called Gennaros and they said it would not be covered due to previous owners not installing correct piping. Now, Old Republic wants me to pay the initial $55 fee for the first visit. Henceforth, they want me to be out %110 without any fix. The fleecing of American Homeowners. Beware!

I have had numerous phone calls with OR service reps and each time I have had to fully explain what has been going on for the last two months. You talk to whoever picks up the phone whether or not they are familiar with the claim. After the 1st company put Freon in the system, and it leaked, I hired a company to look at the unit. OR has refused to authorize the recommended fix. OR reps have told me that if I fix the HVAC they will not reimburse me. They think it is acceptable that two months have gone by and I still do not have a working HVAC. I have had to cancel multiple plans to have friends and family stay at my vacation home on multiple weekends, including Labor Day. I have never written an online review before but I have been so upset by what OR has put me through I had to let others know of my terrible experience.

He came back in after an hour and said that old republic would not cover the sink because he felt the leak was in the sink and not in the pipes. He could not see the leak because of the position of the pipe coming into sink from the wall. He even asked if I had a small retractable mirror so he could angle the mirror up to see what the problem was. I stated that I did not have a mirror like that. But he was able to make the diagnosis despite not being able to see the actual problem. He then proceeded to replace a seal on the toilet that he had just stated did not need to be fixed. I feel he did this because I was becoming agitated that nothing seemed to getting done. He then said I needed to pay a $55 dollar service fee which I refused to pay.

Good to know what $450 buys you from Old Republic. Absolutely nothing. In speaking to Old Republic, they never offered to send someone else out to get a second opinion. All they kept saying is it is not covered and that I owed $55 dollars which I told them I refused to pay. And the plumber left before looking at the second toilet. Old Republic said I would have to pay another $55 dollars if they sent another plumber out to look at the second toilet. What a joke.

After a couple of minutes he came back inside and told me he could not fix the unit because I had damaged the unit resulting in a crack, which is not covered by Old Republic. He asked for the $50.00 dollar service fee and then told me he could replace the unit if I paid him $425.00. The price he quoted included the new garbage disposal unit and the the cost to install. I immediately told him to leave my home, and I called Old Republic and filed a complaint. Not only did they not show concern that "their" supplier would utilize these business tactics, they just wanted the $50 service fee.

I went to Lowes and purchased a better quality Garbage Disposal for $200 and had my son-in-law install the unit. Old Republic has now sent me to collections for the $50 and had the nerve to add an additional $30.00 now totaling $80.00. I've sent in a written dispute, only to have the "Trans World Collection Agency" continue to call me. How can Old Republic continue to get away with robbing home owners with the "home warranty plan"? Negative reporting to my credit file, and the outrage that Old Republic is contracting with sub-tier contractor that don't do anything but collect the service fee, while providing no service.

They are the worst I ever had for 30 years of homeowner, first time with them, I had four or five home warranty companies before, this is the worst and they are not cheaper. I lost $400 for home warranty for no service, $368 for individual repair service, and three days in Texas summer heat.

We called the "tech" and reported this to his "wife/secretary" who promised we would hear from them the same day. Of course we did not; we continued to call them and and on the few occasions we got a body instead of the answering machine, we were given different excuses as to why he had never returned or gotten back with us. After about 3 weeks of repeated calls, he sent a "trainee" who made another repair, called it fixed and told us the same thing, "give it 24 hours to heat".

The next day, still cold water. Only this time, the spa kept kicking itself off. We called the "tech" (Better Built Pool and Spa) who finally called back and told us to call OR and have them send some other spa company; that he was too busy. I promptly called OR and told them what had transpired and they agreed to located a different service tech. After two weeks or so had passed, a new tech called and set up an appointment, and who actually arrived on time and who seemed to be professional and knowledgeable.

This was by now late April. This tech has been here several times with various parts that have all failed. His final diagnosis is that this brand of spa and motor are no longer made; thus new parts are not available, only possibly used parts that could be tried if ever found; so basically, OR would need to search junk yards for the parts needed to make this spa run. In many conversations I have had with OR over these past couple months and probably every employee working there, some no doubt pretending to be "supervisors", it was finally concluded today that "our spa cannot be fixed" and they are willing to offer me a $600 settlement.

I responded that since the policy is new and the spa apparently could not be fixed from day one, I would like the additional $160 it cost us for the spa to be covered. I was told it would be the $160 or the $600; they would not do both. At this point, I will take whatever money I can collect back from them but I will not just "go away".

With all the foreclosures, consumer rip offs and scams, and everything else going wrong with this country, innocent homeowners/renters who are paying hard earned dollars for protection that they count on should be warned and these types of businesses ought to be run out of business. I find it even sadder that people are so desperate for a job these days that they now have become "profesisonal liars and cons" for these types of businesses. Buyer Beware. I will be looking for a handy man in my town who does what he says and provides the service he charges me for.

I asked if he will just take the garbage disposal out and he said "No, we don’t do that." He gave my mother the phone before I was finished talking to him and was out of the door. I immediately called Old Republic and they told me the report said there was an object found in the garbage disposal. Of course, I said, “Okay, so why can’t you guys fix this?” The customer service rep had the nerve to tell me that how do they know this is something we caused or it could have been a pre-existing condition. Why get a home warranty when they won’t honor the warranty? I believe they are taking everyone's money and giving the same excuses so they won’t have to pay. My husband and I are not rich and scraped up $55.00 to get this taken care of to find out you took my money and I am still stuck with a clogged garbage disposal. Remember people, "Payback People" when you get sued. I hope a judge hits you hard.

My house needs a new AC/heater. I should have a heat pump...a new one. The system in my house is not only too small for my house (per several different repair men that have been out here), but also in the closet upside down!

Now my AC has been out for 7 days. Old Republic was called last week on Wednesday to send someone out to fix it. They informed us that no one could come out till Monday (please note the temperature in Oklahoma is averaging 93 degrees daily, heat index is over 100). The guy came out today. We paid $75.00 for the guy to tell us that the part that was replaced the last time is what is broken again. So, he has to submit an approval to Old Republic and then Old Republic has to get the part and send it to him. So, on the short end it will be another week with no air I am sure. If they stay true to their ways, the part they send will be the wrong one.

I have lived now for almost 8 days with no air in my house. It’s cooler outside than it is inside. Old republic will not look back at my history of complaints with them and make good on the warranty they are being paid for. I’m not even going to begin to discuss the issue with the broken waterline Old Republic informed us wasn’t covered on our warranty.

Each time, I have been given a different story but for the last week, I was told by Old Republic that they would make it right and replace the interior AC unit to match the exterior unit. Then today by Old Republic, that I had been essentially lied to for the last week, said they would now only replace the coils and I would have to pay for the rest of the unit. The issues are that it is 105 degrees outside, I have had no AC for the last 2 weeks, they have told me a different story every time I called them and they admit it was their mistake but now do not want to make it right.

After a week of being told that the whole repair would be taken care of because it was their mistake in mismatching incompatible AC units, I was told today that Old Republic would only cover the coils and not the rest of the unit. I am now being told by their AC Contractor that we are basically, back to square one and we have no idea when my unit will be repaired. This is not what I have paid them over $1,000 to hear or why I hired them.

The third technician said it was a problem with the thermostat. I replaced it, and still no cold house. On the fourth visit, it was stated that the system is overcharged and had to drain 4.5 lb of Freon. This still did not fix it. Fifth visit and the tech said the fan sequencer was bad. They showed up with the wrong part and had to reschedule. It is now beginning of June, and it is getting hot, 89 degrees F in the house during the day.

On the sixth visit, I requested a second opinion. Allstar Mechanical showed up and blamed the poor running on the zone control system and said the unit is undersized for the main floor and basement. I stated the basement was never turned on. Old Republic said the zone control system is not covered and would not address the situation until it's resolved. I called Shumate, and they removed the zone control system for $541. And guess what? Still no cold house.

Now, it is really hot; and so am I. Again, 90 degrees F in the house. I am at work, but I gotta face the wife when I get home. I called this morning 8am for resolution. They said they would call me back soon. 10 am, no call. I called them back again, and they assured me I would get a call to set appointment to install fan sequencer. 5pm, no call. I called Old Republic; they called Appliance Comfort Air...no answer. They told me to wait until sometime tomorrow. They said all air conditioner companies were swamped..I stated that if they had fixed the system in May, they would not be dealing with me now. I asked the customer no-service tech if they had a cold house and they said, That is not the point, sir.

Stay away from Old Republic and Appliance no-Comfort and no-Air at all costs. I now have damaged drywall in my basement due to the condensation forming from the poor performing unit. They stated that they don't cover secondary damage. I stated that it would not have happened if they had done their job. They said, "Regardless, it is not covered." I would love for a lawyer to call me.

Monday, no calls. After repeated calls to AA Extreme A/C with only answering machine response, I called back to ORHW to see if the work order was faxed. I spoke to Kathy, she did not know and re-faxed the work order to AA Extreme A/C. At 10:10AM, Monday 6/7/2010, I finally talked to AA Extreme (no name). He stated the earliest he could come out is Wednesday this week. I called ORHW back and spoke to Ethan, he stated nothing could be done. I reminded him of the 24-hour response time in the warranty and again, he stated nothing could be done. I even offered to call in another reliable contractor to review the problem and contact ORHW for the repair amount, negotiate a fix, and get the fan unit working. Ethan stated he could not authorize this and I would be responsible for the repair amounts. I told him this would be in direct violation of our contract, he stated nothing could be done.

I called A/C Doctor, a local service provider that has been reliable in the past. They will be here Monday 6/7 between 12-2PM. I have a stay at home wife and 3-year old. I am very concerned considering the extreme heat of their welfare. This is the second instance of the warranty go around with Old Republic this year. I called back in Feb 2010 with no resolution. In previous years, 2008, under the ORHW plan, we had no difficulties getting responses or repair. I question what has changed.

I had to pay $3,000 to have the A/C fixed. I still don't know how much for the plumbing problems.

May 12th. Unit still not on order. We were told by OR that they were waiting on a return call from the a/c repair men. The repair company, Colonial Preferred Svc stated that they had no idea what OR was talking about. I spoke with Julie, who promised that a manager would return my call. That did not happen. Julie promised that everything was in order and that she had personally been given the go-ahead by her manager to replace the entire unit, not just the coil.

May 13th. A follow up phone call made by us resulted in again being informed that the A/C service company had not called them with the info on the coil. Once again we gave OR the correct cell # to the repair guy. Nothing has been ordered at this time.

May 14th. I called again and spoke with Jana, who informed me that the only thing on order was the coil, and that it was the wrong coil (she actually admitted that the wrong thing was on order). She could not tell me why the replacement had changed from the entire unit back to a coil. Jana took personal responsibility to fix the problem and to also have a manager call me back. Did not happen.

May 15th. Tried to call Jana at her extension and left a voice mail asking her what was going on and why had a manager not returned my call on Monday. Jana finally returned my call that night and stated that a new unit had been approved, but had not shipped. She again promised me that a manager would return my call the following day. This did not happen.

May 18th. My husband spoke with Anita who stated that they were waiting on the purchasing dept to order the parts. She stated that there was condensation found in the air handler and that only that piece of equipment was to be replaced. What? My husband questioned this assessment and waited on hold while Anita called the A/C company. They reported to OR that they would indeed have to replace the entire unit.

May 19th. Anita called my husband to report that both the indoor and outdoor units had been shipped.

I have never experienced such a complete lack of communication and follow through in a business. It appears that there is no continuity of care and no one person that is assigned to assure that the job is done and done right. The "he said, she said" back and forth between OR and the contractor was unbelievable. We had to be our own advocates in this entire process. I truly believe that if we had not diligently kept notes and kept tabs on OR, our A/C unit would never be repaired. As of this day, May 20th, it still has not been fixed. I will never, ever recommend Old Republic to anyone. This has been absolutely the most frustrating, inconvenient experience of my life.

Sure enough, upon seeing the hot water heater and leak (not hard to diagnose a hot water heater leak), he called Home Shield and explained to them what he saw. It was like a ritual he had played countless times before. The voice on the other end asked him questions and he answered them, but his body language and face showed us he knew where it would all end up.

Sure enough, after about a minute, he was informed that clearly this was a preexisting condition and was not covered under warranty. However, Home Shield was happy to provide plumbers who could come out and fix the problem for us. It didn't matter that I had the contract in my hand, which explicitly states in large print on the front page that "preexisting conditions are covered." No, clearly this was a preexisting condition that we must have already known about. It made no difference that the house, including plumbing, had been professionally inspected less than two months before with no problems identified. No, clearly this problem had been there for some time and we must have known about it.

Throughout the experience, the kid played his role well. He was very sorry for us personally, and was very careful never to actively accuse Home Shield of any wrong-doing. His job was to be a body and to collect his $75 inspection fee. That was it.

After wasting hours on the phone with Home Shield's billing department, collections department, "customer service" department, etc., it's clear they all have the exact same well-practiced lines. They're not the least bit interested in any documentation of the home's recent inspections by certified and qualified parties. They're not the least bit interested in the contract language that states preexisting conditions are covered. They know chapter-and-verse the reference on the back page of the contract that offers wiggle-room for the contract to not apply if a home-owner "should have been aware" of a problem previously.

It's the perfect scam. Most purchasers never use the service. For those who do, the contract includes wiggle-language, the company can maintain plausible deniability, customers are generally out-of-state (complicating legal action and making an office visit unlikely), issues generally fall below the threshold where involving a lawyer is cost-effective... Scam.

Oh, one last thing. On the off chance that it's not a scam, then I have to say it's remarkably well designed to fit the pattern of a scam, right up to their complete incompetence in sending unqualified inspectors to the home and ignoring repeat calls from irate customers. If it's not a scam, then they must actively work at really, really sucking, because this level of lack-of-customer-focus is tough to obtain by accident.

Do not waste your money or time on Old Republic Home Protection. Scam, scam, scam. $1,000 plumbing repair, including water damage. Old Republic refused to cover any of it -- just as the inspector knew they wouldn't, even before he walked in the door.

I called Old Republic and on April 9th, the first of the plumbers arrived (as did my first headache). They sent out a company called Appliance Comfort Air. The technician was nice enough, but the only tool he came with was a plunger. He even asked whether he could borrow our snake! Well, I paid him the $55 fee and he said he would be back with the proper tool to fix my problem. He did, however, check the clean out pipe right in front of my house to make sure that the problem was not in my yard because that would not be covered by the warranty. After running our hose down the clean-out, he determined that, yes, sure enough the problem was in our house.

On April 13th the second guy from Appliance Comfort Air came out. I asked about the snake, and he said that he didn't have one, but that he was there "to determine the length of snake he needed.” He was a nice man and seemed to be disgusted by the fact that he couldn't do anything. I impressed upon him that I really needed to get the problem taken care of since the house was under contract and a new family was moving in. He was sympathetic and said he would expedite getting a snake out there. When he gave me his written invoice he clearly stated on the invoice that the problem existed within my house and not in the yard. I expected to hear something within a few days, but more than a week passed so I finally called Appliance Comfort Air who said that the clog was in my yard, completely against their own two technicians and their written description.

I called Old Republic and threw a polite fit. They then set me up with another company. A technician from All Star Mechanical came out, but by now it was April 26th so I'm getting pretty anxious about my deadline with the new family. But since I believed that the pipe just needed a real power snake, I figured one more trip ought to do it. The plumber from All Star was competent and a nice man (the only one I have dealt with in this saga) and tried to get the clog with a small mechanical snake. That didn't work but he said he couldn't use the power snake because he would have to take the toilet off and the warranty company wouldn't cover that. He said that if we wanted to remove the toilet, he would come in a day or two and use the power snake. We agreed. He too looked in the clean out pipe outside and said there was no water in it, so again it was confirmed that the clog was in the house.

Two days later, he came back and used two different power snakes. This guy really tried, but to no avail. I watched him snake the line and he said he went out 125 feet, but didn't hit anything nor did he bring any debris, roots, etc. back to the surface. He did, however, say that the snake caught on something about 20 feet out as he was bringing it back. He said that it was a break or disconnection in the PVC under the slab of the house, and that he would request a camera be brought out to determine exactly where the problem was. Unfortunately, his company would not be able to do that. So I would have to wait for Old Republic to set up another appointment with a third company, but he assured me that once the clog was found, it could be fixed in a day. So I still had time to meet the May 1st deadline (but just barely).

I called Old Republic and pleaded my case. It was now nearly three weeks since their first plumber arrived and I was no closer to getting this problem resolved. The Old Republic rep was nice and set up an appointment with High Priority Plumbing for Saturday May 1st. I made it clear to the rep that this guy had to also fix the problem on Saturday, not just put the camera down. I no longer had time for another company and the rep assured me that it would be completed by the same guy on Saturday. My renters/buyers agreed to live with relatives until Monday, May 3rd. On Saturday at 2 pm this guy shows up from High Priority. He gets out of his truck, walks into my bathroom and says, "You have roots!" No camera, no looking around, nothing. I said you're kidding, right? He stared at me and asked if I had any paperwork from the other companies. When I said yes, he was actually disgusted that I had written statements from two other companies that the problem was in the house. No one else ever mentioned roots. He went out to the same clean out pipe all the others looked into and came back and said, “I can see roots down there.” Interesting, given the fact that my clean out is a solid piece of 16-year old PVC that is installed vertically, with no means of seeing what is in the T at the bottom. By the way, the "roots" he claimed were not from a huge tree but from a small bush.

Anyway, I asked, well aren't you going to use the camera to determine where the clog is? He was perturbed that I questioned his diagnosis, but reluctantly got the camera out. Surprise, surprise: after a perfunctory camera set up and very short trip down the line, the screen went totally black. Couldn't see any roots or anything, but that was proof enough for him; he was right. Oddly enough the distance that the cable travels down the line is usually recorded on camera screen monitor, but guess what, there wasn't any display like that on his camera. Before we even got to ask any questions about what we were looking at, he pulled the camera out and declared: "This isn't covered!" To explain why the cable only traveled a short distance, he decided that those dangerous roots existed right up close to my foundation, but definitely on the outside of it. My realtor showed up by this time and was furious. We both have a lot to lose by not getting this plumbing fixed, not to mention that the new family will be homeless. We wanted to talk to this "plumber" and at least get a written invoice, but before we could talk to him he literally jumped in his truck and started to back out of the driveway.

We ran over and stopped him from leaving and asked to have a written report. He said that his company didn't do that, but if we wanted to he would email us one. We're still waiting for it. By the way, originally everyone was under the assumption that this guy was just coming to determine exactly where to dig up my slab and then make the repair, but he didn't have the required tools to break through the concrete and repair anything. Clearly, he came knowing that he wasn't going to be making any repairs of that kind. I called Old Republic and screamed at them (for the first time). The rep was sympathetic and said someone from authorization would call me back soon. About ten minutes later some jerk called me backed to say that the clog was in my front yard and that it wasn't covered. I went ballistic. After nearly four weeks this was the result? What about the first two companies that were there? Well, he had the camera and that was all there was to it.

What a scam! I feel like Old Republic just shopped around for a plumber who'd say what they wanted to hear. Now it is 24 hours until the new people arrive and the plumbing is still ** up. I have two separate opinions from three different Old Republic contractors, only one of whom was competent and efficient and followed plumbing procedures. Since there are real monetary damages to three different parties here as a result of Old Republic continuously sending us from company to company with no resolution, we are contacting a lawyer. My realtor is consulting with her firm and I will get Old Republic's attention. This was unbelievable.

Daniel the Old Republic tech I ended up with in the end was unable to find a supervisor and was unwilling to waive a fee, although he made sure I understood that he did have the authority but would not help me. I told them I would go to Consumer Affairs and Better Business Bureau and it didn't faze him in the least which made me suspicious. In this day of competitive customer service, most companies are trying to do whatever they can to keep their customers. Daniel wasn't even able to affect a slight degree of "give of **".

The warranty was paid through REMAX Realtors as an incentive for me to purchase this particular house. I intend to hold them responsible by including them in this report. My financial damage includes purchasing a house in good faith that I thought was covered by a warranty company with character. I intend to send corporate REMAX the link to the 13 pages of complaints on Old Republic and try to apply some pressure to REMAX to make better choices for its clients. Old Republic might not care, but I assure you that REMAX will if they begin to lose home sales due to this **! And that's what I urge all of you to do, too. Send a copy of these complaints to the realtors that sold you the policy to begin with. The warranty isn't worth the paper it’s written on!

He left and said he would call again next week and see if we had gotten the tank full so he could look at it again and that we would have to pay the service charge again. When my husband came home, we filled the tank and took pictures of an obvious crack that was leaking extensively "in the tank". After no call the next week we needed the bathroom so we put in a new toilet ourselves. What a ripoff!

Of course, the next day, 1 pm came and went with not even a call. When I first called, he didn't even know who I was! I made repeated calls to him all day but he never showed! At first, when I kept calling, he claimed that he couldn't get OR, and then claimed he had given report and was waiting to hear what they'd reimburse, then promised he'd need to get the part and it'd be 30 minutes (something he said repeatedly with no results!). He never showed that day. Then after repeated calls to him, he just stopped answering! After checking him up on the Better Business Bureau site, this plumber had an "F" rating! I called OR to complain and they said he had never called in. They said they'd intervene and would call me back in 30 minutes. But OR also never called me back. I called again to complain. They put me on hold and then came back to say "Good news, he just needs a part and will be there." I pointed out this was the same lie he had been telling me. They promised he'd come the next day by 9 am. Of course, he never called or showed.

I called OR again and they claimed they could only cash me out the part ($236) but would not reimburse me the $60 I had to pay the plumber on first day claiming that was the fee the plumber had to pay to them. Although a second opinion I got independently from a BBB A+ rated plumber said I had to get a full unit replacement; OR denied it. They said I could get cash out for part or they could send another plumber. I was afraid of the type of contractor they'd send next so I just took the cash out which I'm still out the $60. They said they could not reimburse me for full replacement unless the unit was leaking water out on to floor. I asked to speak to the supervisor but was told supervisor would only repeat the policy. I tried to file a formal complaint to OR about plumber because I felt that they should remove him from their lists especially considering BBB "F" rating. I mean this guy was a crook who I was afraid of!

My job is working with low income, disadvantaged people trying to help them get on their feet through education programs so I'm not normally scared easily by someone who looks disheveled. But this guy looked scary! It shouldn't have to happen to someone else. They said they could only put in computer system for consideration by contract relations but I could not tell relations directly. They said they'd just call plumber to get his side. His side? The full replacement for unit ended up costing me $1,077 from an independent contractor I had to call directly. I feel taken advantage of by OR and this plumber!

After telling ORHP that I am going to a hotel and will bill them, the supervisor finally called. She said there was nothing they could do until they hear from Ideal Service which may not be until Monday. She also said that they will not pay for a hotel. As far as I am concerned, it is their negligence for not staying on top of this last week and getting the parts here. Monday, a supervisor called me after they received my complaint from the BBB. They overnighted the parts (fan and computer part) and came on Tuesday to install. The fan was replaced and the water heater began to work. They sent the wrong computer part. I was under the assumption that they would reorder. But the heater and heat started working after a day and I was happy. I closed the complaint with the BBB. Needless to say, three days later, I was without hot water again.

I called and spoke to Jimmy and he said he understood my frustration. After replacing the fan, the hot water heater worked for three days and then stopped. The computer part that came in was the wrong part and was never reordered. They were not aware of this. They then said they would give me a new water heater but I would have to pay for permits and such. I asked them what I was paying them for and told them that I should not have to pay anything out of pocket due to their negligence and the aggravation I have had in the last four weeks with them that is ongoing. They then said they would give me a cash settlement of $1,100. I then asked them where I will find a 50 gallon 65000 BTU water heater to replace the one I have for that price. They had no response.

I am now still without hot water and without heat. Not to mention the refund I have not received yet from my prior complaint with the BBB that they said they would send to me. I am at the end of my rope with this company. All I need is hot water and heat in my home. I don't think that's too much to ask for being that they are a home protection warranty company.

I called Old Republic, they were sending the same guy back. I asked what if he says it is "fixed"; I was told case is closed, even though water is going everywhere. They have now caused more damage. I have to replace a $500 pump because of their "work" or could care less. Never looked at the heater, he said "must be igniter or something." So far I am out $150 in deductibles. Now, I also have to replace my pump ($500) because of the damage they did. Also, I have to get a real repairman out to fix the heater. I have paid over $1,200 for a warranty that costs me money. In Orlando, stay away from Old Republic and Dales Gas; both will rip you off.

As of writing, our hot water heater is "locked" by the gas and electric company, no hot water! The company Old Republic contracted to do the work is no longer in business. Upon calling Old Republic to inquire about our options, they were very unhelpful. They were not concerned that they had contracted a plumber that installed a hot water heated that was not to code and was dangerous.

Don't use this company. They are rude, unhelpful, and obviously contract with companies that don't do work that is safe and to city code. We do not have hot water. The unsafe conditions that were created could have caused death. The hot water heater could have exploded when we continued to try to light the pilot light.

We were supposed to get a Sears technician (the manufacturer of the unit) and even today their technician could not solve the problem! So for the last 6 months, we have been washing and/or drying dishes by hand. We have been taking time off or making alternate arrangements so that we can be home to receive their technicians. I consider this an extremely poor service on their part. Our patience has run its course now. Old Republic either needs to get this unit fixed or replace it now - enough is enough! For once Old Republic needs to put themselves in our shoes and make the right decision against a decision that just tags us along with a view to saving them some money.

So I went to the plumbing company and asked to speak with the owner. I asked him to review the case and give me his thoughts. He said to me that the insert was bad. "Correct," I said. So why did Old Republic deny? They blamed the plumbing co. The owner had no idea why Old Republic would say that and said he would be out to fix it. The plumbing company showed up and cut a 2X3 hole in the drywall, put in a new insert and left the drywall on the floor and left. I waited two weeks for them to come back but they never did. I called Old Republic and then the plumbing company. Feeling I had a good contractor to contractor relationship with the plumbing company, I called up and said, "What the hell? Why did you leave the drywall on the floor and not replace, tape, mud and texture the drywall?"

"Oops, sorry." So, a young man came out and slapped some hot mud on the drywall and called it done. He said, "That's all. OR will not authorize anything further." I was stunned. Old Republic confirmed that it was not covered. It looks like a 3rd grader slapped a bunch of paste from school on the wall. These are completely unprofessional, completely substandard business practices. Being a contractor, it's not a big deal for me to fix yet I feel like I have been ripped off. I will not renew, nor will I renew any of my rental properties.

I asked around with fellow contractors. I found out that the contract company get their money from you when they show up and another set amount of money from Old Republic. Sometimes it is more cost effective to move onto the more "gravy" jobs than it is to deal with your problems. That is the case with me. Plumbers are not drywallers, so they'd rather move on.

My advice? Stay away from these home warranty companies and through word of mouth or references, find yourself a decent handyman or contractor, one you can trust. Do your homework, ask as many questions that you feel you need to. If you can find a good handyman/contractor that comes recommended or if you've seen their work, it will pay off over time. Due diligence is the key.

When our landlord first told us about the company, I was quite thrilled to know they existed. If the two repair companies are any indication of the rest of their services, I think I'll take my chances on my own. Perhaps the BBB should take another look at their rating. The company leaves a lot to be desired and I intend to tell everyone I know.

After two weeks, we were told that if it did not show up by 8/10/09, they would authorize the local contractor air conditioner company to provide the unit. I called the local company today, and there's no unit. I called the Old Republic people to get an authorization number and was told that there was no record of our previous conversation detailing when they would authorize local supply of the unit and they were not going to authorize the local company to supply parts that have been ordered. It has been 4 weeks with no air conditioner, and it's record heat. How long do they have to repair this? Isn't there a reasonable time frame they have to respect?

I contacted their company on 06/09/2009 stating that my air conditioning unit wasn’t working. My plan expired on 06/15/2009. The company that they referred to come out and take a look at my air conditioner was the worst company that I have worked with thus far in my life. They came out, I paid them $236, and nothing was fixed. I called them numerous times, left messages and never received a phone call back. Very professional!

Finally, after calling their company 4 times, waiting on hold for at least 30 minutes each phone call, they all finally decided to help me out and say that I could recall the particular order. Not once did anyone tell me this the first 3 phone calls of me desperately trying to get someone to help me with my problem and at the same time having no cold air in my home on 90 degree days. The last phone call (and this is after I’ve spoken with 3 different individuals) is when some nice man stated that he could help! What a concept! So he transferred me to another department in order to do a recall.

Finally, the company came out for a second time, which was on 06/22/2009. At this time, the tech got my air conditioner working at 70% efficiency. On the invoice he stated that the compressor needed to be replaced, old suction line dryer needs removed, the unit needed to be leveled, etc. Considering that my home is currently on the market, I told the new buyer that Mechanically Inclined would be coming out to replace/remove these items so that the air conditioner would work at 100% efficiency.

I have spent the last few weeks calling Mechanically Inclined asking them when they were going to come out to replace these items because I’m closing on my home and these things need to be taken care of before I move out. I contacted them 3 times and each time the lady I spoke with stated that they were still waiting for these parts to get ordered. I had to call their company again today, 07/08/2009, because of course, I receive a bill stating that I haven’t paid them all a $75 trade fee! I paid that when I wrote a check to Mechanically Inclined on 06/15/2009. So, it is another mistake on their part which started the conversation off well. Decided that since I was on the phone, I would make sure that when Mechanically Inclined comes out to replace these items that they had said they were doing for the last 3 weeks, they would still be covered because this has been an ongoing issue since 06/09/2009.

I talked with a lady from the authorization department who was the worst part of this whole process! She stated that because my air conditioner was working at 70%, there was nothing wrong with the unit. She also stated that the only way that can be fixed is if I get a whole new unit! Why in the world would no one have told me that when they first came out?! Now, my warranty doesn’t cover anything (another plus for your jacked up company), my air conditioner needs repairs that won’t be done and won’t be covered as well, and I’m once again stuck in the mud with absolutely no help from their company or Mechanically Inclined.

It is so disappointing to be treated like this especially after I’ve already paid this company around $2,000 in the last 2 years! I will make it a point to speak so un-highly of this company to whoever is around to hear it. I will post my opinion on any website, business recommendation website and any that I can find. I am so extremely irritated, mad, upset, lost and just baffled that I’ve been treated with such unprofessional **.

My opinion of this situation would be that the contractor, Albright Heating & Air Conditioning, might not quite understand their responsibilities to the customer under such circumstances and that Old Republic, in order to save money, is willing to shirk their responsibilities and ignore the purpose of their homeowner contracts. Both of which is a very sad state of affairs. Not being from this part of the country, I can't understand why Albright Heating & Air Conditioning and Old Republic couldn't have known what the problem might be or at least tried to fix the problem while they were on location. Both companies need to be watched carefully. After reading other complaints on the website, it appears that Old Republic has quite a record for following this same pattern for refusing claims.

The next day rolled around, and Old Republic called me and stated they were going to deny my claim because the unit was installed improperly and that my warranty did not cover it. The house is a 2000 and has had the same unit in it. Therefore, the unit has worked for almost 9 years and without a problem (because the previous owner had Old Dominion and didn't submit his own claim). However, now when a problem occurs, it is all of a sudden installed improperly. It worked for 9 years with a so-called improper install, and now, they won't cover service.

Not one time did the service rep who came out mentioned that it was installed improperly. He didn't even open the unit up to see what the problem was inside the unit. After that, the owner of All Hours Mechanical called me and stated that he can send a guy out to fix all the problems with my unit but that it would be a normal charge without the assistance from the warranty. Of course, it would be without the warranty, because they can make more money on it and Old Republic wouldn't have to pay for anything. What a scam!

When I called Old Dominion back to ask for a second opinion and offer to pay the extra $55 copay, they refused to send out another contractor from a different company. The lady at Old Dominion was not only rude but was not even listening to me.

This entire experience has been horrible! I will never purchase a home warranty from Old Republic Home Protection ever again! The worst part is now I have to fork over the money to pay to get my A/C Handler fixed because it is almost 90 degrees outside and it's barely summer. What a ripoff!

We cannot get Old Republic or the AC company to return our calls. We are going on weeks of no AC. Luckily it has finally cooled off a bit but the humidity is awful. Our dogs are miserable, my daughter is sick and Old Republic and the AC company couldn't care less. After 3 years of buying a renewal, we are disgusted! Never again. While most of the people were nice, they obviously just don't care. Also, we had a good Bryant system. It is just older but they want to replace it with a lesser brand name's off branded unit ... Wonderful - replacing with an off brand! They did offer to pay us off with the money they spent on the off brand, not to replace with a decent well rated brand. Can you say - taken to the cleaners?!

Carlos would not do this nor would he indicate anything had been done by the dealership showing there was nothing wrong at that time, and that they had put oil in the engine. The manager of the dealership Dave indicated it was definitely not oil starvation and the engine shows this is not the case. I was told by the dealership that since it was so close to the end of my warranty, they felt that Old Republic was just trying to get out of it. Here was a well-maintained vehicle and Old Republic refused to warrant it. I would not recommend buying anything from Old Republic no matter what you want to warrant. Imagine if this was your home, you would be left outside in the cold. The car's engine was a total loss and possibly the transmission. Old Republic treated me rudely.

After two days of dealing with Old Republic and the runaround, I called a local authorized dealer and they found the part locally within 5 minutes. Do yourself a favor, do not purchase a warranty from Old Republic or any insurer. The coverage is junk, full of delay meant to dissuade you from filing a claim, and full of ways not to cover an item. Old Republic doesn't follow up as requested. To their credit they are polite and excellent at defusing a situation. Also to their credit, they did agree to cover the labor on my choice of another HVAC service agent. Lost time, initial diagnostic fee and a cold house under 40 degrees.

Incident 2: Their brochure shows that the Silver upgrade (which I have) includes the washer and dryer. I called to have the dryer serviced and they advised that it is not covered and I needed to look on their website. I was able to finally get someone to look at the actual brochure that they mailed to me with my renewal and they said that they apologized that it is unclear compared to their website. I've been renewing this coverage for over 3 years thinking I had the coverage to find out now that I don't and they will not even work with me on it and I cannot get it covered in the future because they claim I never had it on my plan.

Anyway, please think ten times before you are thinking about buying extend home warranty.

I have asthma and have spent weeks in this home without air-conditioning. I am trying to get into my doctor now and have an appointment for 10:45am on the 19th of August (if there isnt a cancellation sooner). I suffered every day until I paid $1775.00 to have it repaired. I have statements from my A/C agent that the whole system needed to be replaced and I believe that is why Old Republic wouldn't help me. I will be taking this to small claims to try to get the A/C unit replaced including the dilapidated duct system that had been plugged with duct tape and glue.

The next day they sent out their contractor who informed us that in addition to the water heater we needed about another 600 in "code upgrades" that were necessary which werent covered and we had to pay. The total bill was 1200 and we had to pay half due to so many uncovered items- which in my opinion should have been taken care of by them as one of their contractors had installed the most recent unit apparently not to code. But nobody could tell me when these codes were effective to determine if they should have been addressed in their prior installation.

First, when my house flooded in 2004 they would take no responsiblilty for the sub par installation and unit which led to the break down of the water heater and the flood which cost me about 1000 out of pocket for ins deductible. this time, again, they would take no responsiblity for the quality of work their contractors do even though the customer is basically required to use their low-end contractors.

I am sick and tired of the headache and lack of coverage you are getting with old republic home warranty and will be cancelling my policy. what good is the policy if you end up having to argue with these people to fullfill their obligations which decrease every year while the premiums go up. Then you get incompetent contractors who build up the bill for uncovered items that are supposedly necessary. I think if i go without old republic i will not be worse off. i will be better off for not having to deal with the stress of arguing with the dispatchers/approval department.

Explained the local weather and that I have a young child in the home. Nope...nothing but rudeness and policy quoting. Manager was worse. They have a priority service, but I do not qualify! WHAT? They also have an Out of Network policy where I hire someone and they "reimburse"...mot for OT (anyone coming out on a Sat eve or Sun morn is going to OT. Then once an assessment is made, they will determine what and if they will cover anything over $250.

They claim this is all in the policy, but my policy clearly states that there is "Emergency Service" with 24hr service. It says nothing of the qualifications the "cust service" folks speak of. Could not believe the number of complaints here, on the BBB and Ripoff Report. Am paying for a service tech to come out on overtime. Child was taken to urgent care for heat stress. I wrote company demanding reimbursement and will fax bills to them tomorrow after repair, but they stated they will "pass them on".

He comes over,and tells me the unit is too old and needs to be replaced!!!

(Why he couldn't figure this out the first trip----who knows??) I call Republic,they say they will replace the unit but I have to pay $1300.00 for the crane and to haul away the old unit!!!

I asked how they would replace and install the unit w/o a crane?? and they say they wouldn't unless I pay for the crane. I contact a reputable a/c company and they advise that for half the price they will put the unit on the roof and do a complete install....but Republic refuses to deliver the unit to my home without they're contract company doing the installation!!!
When I had a friend in the a/c business check my unit last summer he found that one of Republic's a/c contractors had used a 1/2 inch piece of copper tubing as a fuse for my a/c unit.....lucky the house didn't burn down!!!!!

There won't be a renewal in the future!!!!

The contractor's office had the nerve of saying that Hurricane Dolly was affecting their arrival. The hurricane only brought slight rain to this area and while I was talking to her, the sun was shining. They finally came out and fix our system. Within a few hours, we had water pouring through our ceiling from the repair, something that was not wrong before they came out. As I write this, we still have water coming through.

I was told to contact the secondary repair line. I have left a message and left at the mercy of these people. The person I spoke to at Old Republic already started defending their contractor wanting to know what we did to cause this problem. We did not have water coming through the ceiling prior to their visit. I was also told I will have to pay an additional $60 for a new service call to have the original work corrected and then wait to have the repairs done to my ceiling and whatever damage is in my attic. I am sure they will try to charge me a deductible on that too.

I would have rather have gotten the policy money from the seller and paid a qualified contractor that I hired to make the repair in the first place. I am a licensed Realtor in the state of Ohio and just moved to Texas, I can't believe this company has not had class action suits against them. I so disappointed in their services, their employees, the contractors they hire and the total lack of disregard for the clients that they are serving.

So far, our A/C is still in need of repair, we are out $60 in deductibles already, they want another one to correct their error (if anyone would even show up) and we don't have a quote yet on the ceiling damage repair, carpet cleaning and damage to our floors and any damage to our attic from the water.

DO NOT BUY FROM OLD REPUBLIC--they will tell you that you are simply out of luck. This company does not understand customer service. You are better off just fixing the problem yourself or going to a more customer friendly company.

Had to pay someone to replace the valve.

We began calling local AC persons. Finally found somebody to come and check it out on June 7, 2008 for the cost of $300 because this was considered overtime. Svc. person checked the unit and said the compressor had failed. He did not have a replacement but could order one for delivery and install within 10 days.

In the meantime after numerous calls to Old Republic we were told yes our plan DID cover central air and they would have somebody there on June 8. Nobody came. Then told it would be June 9. Nobody came. Finally on June 10 a service tech from First Choice Air Conditioning & Heating came to the home and told our daughter, who was trying to stay in the home with a small window air conditioner we purchased, that the compressor was bad and while he had no new compressor he did have a full unit he could install that afternoon if Old Republic would give authorization.

I called Old Republic, they refused to authorize the installation of this and if we personally paid for a new one then our warranty would be null and void. They spoke to a rep from First Choice Air Conditioning & Heating, Inc. and he said he did not have a compressor in stock but could order one for delivery and installation for approx. $700 on June 11. At first Old Republic said no because they could order a compressor at 1/2 the cost of what the service tech could get one or approx. $350 and have it installed within 10 days, but I stressed to them this had become a health issue as our daughter has severe asthma and could no longer remain in the house without central air conditioning. They finally approved.

BUT it turned out that First Choice Air Conditioning & Heating, Inc could NOT get a new compressor until June 16. So our daughter had to finally leave the home because of the extreme heat. Our granddaughter went to the home on the morning of June 16, taking a morning off work to be there and First Choice did not arrive. She went to work. In mid-afternoon on June 16th my daughter received a call from First Choice service tech saying he had been at the house, nobody was there, it was evident to him that nobody was living there and therefore he could not install the compressor until somebody was actually living in the home and Old Republic would not cover the install because of that! Nobody was living in the home because the oppressive heat.

My daughter called First Choice and told them somebody WOULD be there on June 17. They finally did install the compressor on the morning of June 17.

Our second problem with Old Republic arose today. There is a leak in what is called a saddle valve in the kitchen. We called Old Republic and they sent a plumber from DGH Plumbing of Charlotte, NC. The plumber looked at the valve, said yes it needed replacing but that he would not fix it because it is not covered under our warranty plan. Plumbing problems ARE covered under out plan. We also have the main water turn off valve stuck in the ON position but he would not repair this either

Charlotte Temp. Control=$302.50 Window Unit =$107.24 First Choice Trade Fee =$ 70.00 (should have been $55.00 according to our plan) 1st Choice Reclaim Fee =$155.00 1st Choice Freon Dis. =$100.00 DGH Plumbing =$55.00 Total of both complaints= $789.74

In the meantime after numerous calls to Old Republic we were told yes our plan DID cover central air and they would have somebody there on June 8. Nobody came. Then told it would be June 9. Nobody came. Finally on June 10 a service tech from First Choice Air Conditioning & Heating, Inc. came to the home and told our daughter, who was trying to stay in the home with a small window air conditioner we purchased, that the compressor was bad and while he had no new compressor he did have a full unit he could install that afternoon if Old Republic would give authorization.

I called Old Republic, they refused to authorize the installation of this and if we personally paid for a new one then our warranty would be null and void. They spoke to a rep from First Choice Air Conditioning & Heating, Inc. and he said he did not have a compressor in stock but could order one for delivery and installation for approx. $700 on June 11. At first Old Republic said no because they could order a compressor at 1/2 the cost of what the service tech could get one or approx. $350 and have it installed within 10 days, but I stressed to them this had become a health issue as our daughter has severe asthma and could no longer remain in the house without central air conditioning. They finally approved.

BUT it turned out that First Choice Air Conditioning & Heating, Inc could NOT get a new compressor until June 16. So our daughter had to finally leave the home because of the extreme heat. Our granddaughter went to the home on the morning of June 16, taking a morning off work to be there and First Choice did not arrive. She went to work. In mid-afternoon on June 16th my daughter received a call from First Choice service tech saying he had been at the house, nobody was there, it was evident to him that nobody was living there and therefore he could not install the compressor until somebody was actually living in the home and Old Republic would not cover the install because of that!

Nobody was living in the home because the oppressive heat. My daughter called First Choice and told them somebody WOULD be there on June 17. They finally did install the compressor on the morning of June 17. Charlotte Temp. Control=$302.50 Window Unit =$107.24 First Choice Trade Fee =$ 70.00 1st Choice Reclaim Fee =$155.00 1st Choice Freon Dis. =$100.00 Old Republic Svc.Fee =$ 55.00 Grand Total =$798.74

oven got so hot it burned home-made buns i was making for company. The door now is a mess from the heat

Had to pay labor myself. Will use service calls, company complaints, online reviews and a complaint to the consumer affairs office of Virginia to exact that cost back out of OR.

I got a voicemail from OR saying the filters were denied at this time but would have an electrician come out and look at the motor. The pool is starting to get really green. The electrican came out and fixed the outside circuit breaker so now the motor works. Called OR AGAIN and said, i need the pool filters looked at. They sent a pool co out. They had no clue why they were to come out and would have to reschedule an apt. They once again, did not look at the filters. The pool company came out this last time, took the filter out, glanced at it, said the filters need to be replaced and that pool needed to be cleaned before they replaced the filters. He said that the filters were out because there was so much pressure from the pool being dirty. OR once again denied my filters to be replaced.

I called OR and the rep spoke to his supervisor and said they would not replace the filters because I did not keep the pool clean. The pool is dirty because the motor kept going out and I'm not about to pour a couple hundreds of dollars in chemicals when the filter won't clean the pool even if I drained the whole pool and filled it back up with water. Oh! get this! OR had nothing in their system stating why the electrician came out to do repairs. I had my friends neighbor who works for a pool co. He actually hosed the filters down and looked at them. There were about 4 holes in the filter and the DE powder was blowing back in the pool and is why the pool was always cloudy. OR still denied my claim.

Problem #2. Just recently, I heard a tapping noise. Went in my hallway and noticed that there was water dripping from my ceiling, around the attic. I opened up the attic and noticed that the water from the cooling system was not going in the drip pan. Called OR. They sent out an a/c company. He said that someone had stepped on the main drip line and is why all the water and something else was broken. He asked if someone else had done work in the attic. I said yes, OR sent out another co earlier this year to replace the air ducts. But since the cooling system was installed backwards, and needed to be brought up to code, they would not replace it. I have their standard warranty policy. It clearly states that unknown pre-existing conditions are covered and both the a/c and pool filters are covered under my warranty. I need an attorney! Please contact me!

Finally at 6pm on Friday a technician arrived and my experience was almost exactly like so many others on this site. The technician was dirty, and certainly not professional. He informed me that he couldn't fix the problem and that I would need to contact OR the following Monday. Waiting until Monday would have meant enduring the high Texas temperatures for over a week. I contacted my own AC company at 6:30 pm on a Friday and was informed they could have someone out in an hour which they did.

In the mean time I called OR to tell them the situation. They informed me they would only pay $200 for using my own contractor. The bottom line cost was ~$700+ or ~$550 with purchase of a service contract for $189 from them. Given terms of the service contract and unsure of the condition of the AC unit as well as knowing I would never contact OR for anything again I picked the $550 + service contract.

The bottom line is my AC was repaired in 3 hours instead of the 4 days it took OR to get an incompetent technician to my home. I paid approx $550 for repair of my AC. OR still insisted they would only reimburse me for $200. On the following Monday I called my real estate agent who assisted in the purchase of the home. When I purchased the house she recommended OR because she had a relationship with their sales rep and if I had difficulty she could leverage her relationship. I was informed through my agent that they would reimburse me for the $550 amount.

Unlike most people, I was actually able to recover the $550, obviously due to the relationship between my agent and the OR rep. It shouldn't take pressure from a real estate agent to get OR to live up to their contract. Recently OR has contacted me regarding the $60 service call fee. I don't dispute owing the $60 fee, however, I explained to them that I saved them money by purchasing the service plan from the company that was able to repair the system. It would have been $700 vs $550 but still they persist for the fee. I've decided to file a complaint with the Texas Real Estate Commission because I don't believe it's ethical that it should take a real estate agent putting pressure on OR's sales rep to perform on a contract. I was lucky in that respect. If they want to argue over $60 when they still owe me money, bring it on.

What does he do calls in a report that he needs to return to the home next week and does not want us waiting that long. What he should have told his warranty company is I don't know what the *###@%%%$## is wrong and don't have a clue . Our nieghbors informed us they put up with this clown changing out parts in their furnace on three seperate occasions before they finally wised up and got someone else in to fix thier furnace.

My biggest concern is he acted dumb founded, clueless and appeared more interested in getting his service fee and on his way than providing any kind of proffessional solution. Why do companies like Old Republic use companies lke this ? Surely they must hear complaint all the time... This clown was as arrogant and rude as they come, very unproffesional; not even a uniform or company name on his dirty junk truck.

Our advice to our Home Warranty Company is supervise who you hire and pay attention to your customers complaints. We will not be renewing this year when our plan expires. Were a 7 year customer of Old Republic thier handling of our complaint prompt us to write this review to warn of others of thier incompetence! Seven years of paying into a plan and when you use it, you get the bottom of the food chain in ac contractors makes you think twice of who your signed up with.

The delays of this company in providing prompt and proffesional service left us without air conditioning on some of the warmest days of this year. His delays cost us time of work, etc. Let's hope the re assigned company comes with some resolve.

What he should have told his warranty company is I don't know what is wrong and don't have a clue . Our nieghbors informed us they put up with this clown changing out parts in their furnace on three seperate occasions before they finally wised up and got someone else in to fix thier furnace. My biggest concern is he acted dumb founded, clueless and appeared more interested in getting his service fee and on his way than providing any kind of professional solution.

Why do companies like Old Republic use companies lke this ? Surely they must hear complaint all the time... This clown was as arrogant and rude as they come, very unprofessional; not even a uniform or company name on his dirty junk truck. Our advice to our Home Warranty Company is supervise who you hire and pay attention to your customers complaints. We will not be renewing this year when our plan expires. Were a 7 year customer of Old Republic thier handling of our complaint prompt us to write this review to warn of others of thier incompetence!

Seven years of paying into a plan and when you use it, you get the bottom of the food chain in ac contractors makes you think twice of who your signed up with. The delays of this company in providing prompt and professional service left us without air conditioning on some of the warmest days of this year. His delays cost us time of work, etc. Let's hope the re assigned company comes with some resolve.

Repairman states that it could take a month of better to get the part. I called Old Republic, stating the lead time is excessive and that I should not have to do without a fridge for better than a month. Old Republic's response, Make do until the part arrives. I will update this post when I get more information.

Now, it looks like we will be paying a total of $600 to replace an A/C unit that should be covered by our plan.

We are so please to have purchased Old Republics Warranty. It's disheartening to read some of these complaints . Some of the letters I have read here are misinformed people who do not fully understand or want to the Home Warranty Policy.

We would highly recommend Old Republic to anyone seeking HOme Warranty.

Both tanks were Reem and installed August 2001. Old Republic took responsibility for the defective thermostat (approx. $60), however, refused to pay for replacements. I paid $1200 to replace both.

Case 2: 02/08 - Kitchen disposal stopped working. The motion of the blades was tested with an allen wrench. No obstructions or scrapes were detected. The plate freely turns by hand. The technician's first diagnosis was associated to clogged rose stems and q-tips. After removing the debris, the disposal worked long enough for him to get out of the door. Within minutes it returned to a nonworking state. It appears as if no power is getting to the appliance. A second visit was made. 2nd diagnosis, a bent plate was making it inoperable. Again, the motion of the plate has been tested with no detection of resistance or scraping. Old Republic informs me I am permitted to get a 2nd opinion at my own expense and they will review that diagnosis. I can not allow myself to pay for another opinion knowing Old Republic's response will be refusal to pay.

The company says that was the agreement of the warranty. The agreement was also a limit of $1000.00 of repairs. They admit they crossed that limit four weeks ago. But I still have to live by the agreement even though they don't.

I'm taking the buyout. But I'm telling everyone I can to avoid this scam. It's a joke. And the people in purchasing and customer service have lied so many times I lost count. But again...I have to get over it!

1/31/08 OR HVAC tech returns. Replaces burned wires and resets breaker. Breaker pops 20 minutes later, lots of burning wire smell. I call HVAC company & they said they would send someone out Monday 2/4/08. 2/4/08 HVAC tech arrives finds that the wires his partner had replaced had burned. Replaces wires and says that he'll come back and replace the 'sequencer'. Breaker pops a few minutes later. HVAC tech contends that 41.2 amps is too much for that 60 amp breaker. Says he'll come back tomorrow and stage the heat strips. 2/6/08 HVAC tech returns and stages the heat strips. Breaker pops in about 15 minutes. I speak to OR and say that the unit still isn't working and maybe they should get a second opinion.

2/8/08 New HVAC tech arrives and says that unit is miswired. Rewires controls. Breaker trips. He pulls heat strips and says that they need to be replaced. Says he need to get an accurate schematic of the unit because the wiring diagram on the cover of the unit didn't seem to be correct. Calls his office to ask for parts and is told that no parts are available for unit (too old). 2/11/08 HVAC tech returns to get dimensions of the air handler. Says that the unit is too old and no parts are available, so the unit will need to be replaced. 2/11/08 OR call and says that the claim is denied because the unit failed due to lack of maintenance. I said the unit was serviced last July (07) and none of their guys has mentioned that the unit wasn't properly maintained but now that they find out that you have to replace the unit, suddenly it has not been properly maintained, that's silly.

2/12/08 I called OR to complain. OR called twice saying they would talk to, the last was Kareem who said that the claim was denied. I said the unit was serviced in July and he said that If I'd send him the service order maybe they would reconsider. I reminded him that they had been out 5 times over two weeks (during which I had no heat) and none of the tech reports had mentioned that the unit wasn't properly maintained until it became obvious that they had to replace the unit. He said Oh, we wouldn't do that. But they did.

Salt to the financial wound of the huge non covered costs now $70.00 more.

I was given the name of Larry at Old Republic, and he gave me the work order #. When I call Larry back with the contractor's verbal report of the severe wind damage issue, Larry put me on hold for 5-10 minutes so he could internally consult with Old Republic personnel. (This was mainly due to the fact that Jason was not working that weekend, and we couldn't wait till Monday. After all, the weather report was for continued rain through out the weekend.) Larry came back on the line and told me that Old Republic would honor the work order, but would only allow $1000 coverage - my contractor's estimate was quoted at $1,100. He told me to make sure I faxed the contractor's invoice to Jason after the job was complete. Based on Larry's approval, I had the contractor complete an emergency repair. I faxed the contractor's invoice to Jason as instructed and he called me back that following Wednesday to tell me that Old Republic was not honoring my claim.

And here's Jason's reason: Covered under the plan: The repair of specific leaks that occur in the roof located over the occupied living area (excluding garage), provided that the leaks are the result of rain and/or normal wear and deterioration and the roof was watertight and in good condition on the effective date of the plan. (It was.) Exclusions: ...missing or broken roof shingles or tiles, damage caused by persons walking or standing on the roof... Ironically, since the severe winds blew some tiles away, causing them to partially break, Old Republic denied the claim. When I stated that the broken tiles were the result of normal rain/wind, Jason did not care. In Old Republic's opinion, the resulting broken tiles due to natural causes voided the warranty.

Well, as you can imagine, I argued that the broken tiles were a consequence of a covered rain/wind situation. They did not break due to misuse. I further challenged Jason to explain to me how anyone can be covered under these circumstances. That didn't seem to matter - so long as tiles were broke, the claim was denied. I then spoke with Jordon Reynolds, the purchasing supervisor, stating that I did my part to work with Old Republic, and didn't think they were being fair. And Jordon took the same position as Jason. The bottom line - they were looking for an excuse to walk away from honoring Larry's verbal commitment that Saturday the contractor was at my home. I also explained that we had an emergency situation with water damage to our closet, and had to get the contractor on our own. With all we were going through, I had hoped that Old Republic would have been more sympathetic to our cause. Rather, they made me feel like we were not worth their time. I left other messages for Jordon, to further plea for help, but he never responded back.

My wife and I had to do our best to place buckets in the attic to prevent more water from entering our closet. We also had to call numerous contractors to find one who could respond on an emergency situation. We incurred expenses in the amount of $1,100 and had to throw away clothes which were covered with fiber glass from working in the attic to stop the water leak. We were also very stressed out from the leak incident, and then Old Republic's attitude.

I am writing this on December 29th, one month later, and I still have no parts that were supposedly ordered by Old Republic. All I am getting is lip service from the Old Republic money watch dogs, and to this day the sub contractor did not even know they ordered the parts. I have no oven and the holidays were a little tough this year not cooking the normal food, and I also had a plumbing problem they denied, and a heating problem they denied, and I feel that every claim I submit will be denied from here on. All I receive now is lip service from Old Republic, and I do not believe what is being told to me at any time. I would highly recommend that anyone research home protections before purchasing.

They only wanted to give me $200.00 for the stove and kick in an extra 100.00 for the hardship. I could not buy a comparable unit in a junk yard for that price. I know that they will not get the specified part, because my own research found that it is not made. If they do not pony up and accept the loss, then I must buy a new stove.

I have noticed that a lot of contractors go into a home to find reasons to deny a claim and then give the customer a retail bid. We would go into a home find switches miswired but we would rewire them and not charge extra charges others would put them back and ask the customer for more money. What we found a lot of is older homes with dangerous illegal installations where-as a realtor who sells a lot of these polocies sells a home with say 10 open splices in a residential attic (seriously illegal), we would deny the claim but since we report to the new owners naturally they get upset and raise hell with the realtor and the last home owner, threaten lawsuits etc... and all of a sudden we would get in trouble for not going in the attic and tightening illegal splices and telling the new home owners.

my favorite home warranty story was a emergency call --all three ceiling fans and a few plugs not working, must get out today. We go out there and meet a realtor who tells us that the house was going into title the next day---we look in the attic and her handy man put in at least 6 illegal electrical splices--some of the wires were just twisted with no wire nuts and had electrical tape around it.. we told her that this was an illegal installation, she started yelling at us telling us dont you know who I am you need to get this working and that her home inspector said these splices were legal.

She calls the home inspector that had a building department electrical inspector attitude and tried to tell me what my codes were, I told him that he was helping selling houses that had serious and expensive code violations and that he was helping to deceive the new owners--the realtor than called the warranties main sales support person who then told me that I needed to watch myself and that she hoped nothing bad would happen to my company in regards to the work allocated by the company she worked with--she didnt want to hear about the fire hazards.

I then called the city building department and asked for the head electrical inspector (Randy). I put my cell phone on speaker phone (I feel bad because he didnt know)and said Randy I have 6 splices in a residential attic , a home going into title tommorow and a realtor and home inspector trying to tell me this was legal---can you please inform them of the electrical codes---(because of serious complaints and lawsuits with-in our community) he yells out, get that blank blank on the phone I will read her the riot act---I swear I have never seen any one take off in my life --she grabbed her purse and things she had on the counter, ran out the door and streaked off in her car leaving us standing there in this home in amazement.

The fact is she didnt want to sign anything admitting serious code violations and having to disclose this to the new owners the next morning jeopardizing the sale of the home. The next day we were threatened with our contract from the warranty company. Two weeks later we got a work order to go to a home and that the new home owners specifically requested me which my office found weird and was wondering how they new of me which we thought maybe of reputation. Now I am only 5' 6 1/2 inches tall and the request was to check failures to several outlets and report our findings immediately--we had to access the back yard to get to the panel on the side of the house and found three breakers not tripped but turned off--we turned them on and made sure all wiring was tightened in the panel.

I told my helper to close the panel and I was going to check power in the home--as I went to enter the home a man that was at least 6' 3 and a good 260 was standing by the fence giving me this mean I am going to kick your butt look and bumped me into the edge of the fence where I got about a 8 inch serious scratch--not knowing who he was I went in to check power and tell the woman who let us in, next thing I know he comes in yelling dont you know who I am over and over again---and I told him I was leaving and went to walk around him---he then stepped in my way put his face in my face and started yelling get out of my house, get out of my house.

I said im leaving and to stay away from me you freak--then went to step around him again and he again steps in front of me again yelling I told you to leave why arnt you leaving --I try to go to the other way around him and he steps in front of me--this goes on for I swear 5 minnutes, he definitely was picking a fight but making it sound that I was refusing to leave his home, I finnaly looked at him and said look that outlet is on fire, he turned to look and I ran out the door, he actually chased me and as I got to the front door he tried to grab my shirt and bang the door at the back of my head. As I was running at the door I realized the woman was his wife and that she had a cell phone on and was talking to some one with a big snicker on her face---as I was leaving I realized my helper was still stuck in the back yard and trying to jump the fence.

I called there autho...department immediately to tell them what happened and found out that the mans wife was on the phone all that time and that we were getting terminated for refusing to leave a home when asked. Now this guy could of killed me with his bare hands--trust me I am not going inside his home to just hang out and refuse to leave---we later were terminated of our contract which we believe for being to honest with their new home owner contracts.

A month later we got a call from a realtor telling us that their contractor has been working on a 400 amp panel and still having problems with it--we found their contractor put new breakers on pitted and burned busswork and told them the panel had to be changed--he then called the warranty about the illegal repairs made by the contractor--the warranty company then told him to proceed with the proper repairs and that they would reimburse him--as soon as they found out it was my company doing the work after the work had started they called us and tried to get a discount where-as we told them we no longer and will never work for them again---then they were hopeing we didnt take pictures and tried to deny the claim for no proof of illegal repairs and damages---- yes they ended up paying.

Remember you have rights by law for second opinions dont let them tell you you dont, demand them----on denials get a lic... contractors out there--take pictures etc.. and affidavits---on disputes on shoddy work dont hesitate to call your State Contractors Board and Building Departments and demand action---and dont be afraid to report your complaints to the insurance commision---that is the people that govern your warranty companies.

I called Old Republic and told them and all they said was that I owed him the money because he came out to the house! Never mind that he did nothing. The technician and the Old Republic service was unprofessional. It turns out that the sewer line was completely collapsed and Old Republic doesn't cover anything to do with that.

At first, Old Republic's techician could not come out for a week. Old Republic's customer service specifically told us that they do not guarantee timely service and that they do not require work to be done to code. A company we used before came out the day after the failure and told us the unit needed to be replaced and should have been replaced before. We called Old Republic back. They demanded their techician evaluate the system. We agreed and waited at home in 100 degree temperatures an entire Saturday only to have their techician not show.

We called again and were again told that they could not get any of their contractors out to even look at the unit for 2 or 3 days. We were told to contact a contractor in the phone book who would be able to come right away, which we then did. The contractor came and looked at the unit and told us that the compressor was bad and needed to be replaced. He recommended replacing the whole unit due to the age of the unit. On monday, July 23, when our contractor contacted Old Republic and gave them his recommendations, old republic called us and told us that they would only cover $700.00 of the cost of replacing the unit, or they could call one of their contractors to do a second opinion.

The loss of purchase funds of the warranty 450.00, 55.00 service charge 3 times and potental bill of 1500.00 out of pocket to replace compressor.

The technician wrote me an invoice with a (-0-) Zero balance due and went on his way. The fan continued to work when I would flip the switch. A month later, Old Republic sent me a bill for the $50 service call with an enclosure stating that I must have over looked the payment to the technician and instructed me to remit payment upon receipt of this notice or an explanation as to why I had not made the payment. I then faxed the invoice the technician left with the (-0-) Zero balance due and an explanation of no service was preformed because the technician could not get the unit to not work.

A couple more months went by and I get a collection notice from Old Republic stating the $50 service fee was now past due. I now had to call Old Republic to see why I was being sent to collections when I had sent the invoice showing the (-0-) Zero balance due. Old Republic told me, A service tech was sent to your home. Even if he did not perform a service, I was still responsible to pay the $50 service fee just for him coming to the house.

So this summer we decided to call Old Republic in May and get a jump on our AC problem. A tech came out and said we had too much freon (too much Freon put in from the previous tech that said everything was fine) and said our house would be just fine now. The next day, it was 94 degrees outside and our house was increasing up through the day to 86 degrees. We asked again for service (needless to say my wife is 9 months pregnant) and a tech came out and said we had an open duct. This whole time we have had attic air pumping into our house and that is why our house has been extremely hot.

Since the work order stated that my microwave was tripping the circuit breaker, MAC General believed the problem was considered a circuit overload and not covered by the warranty. When the technician arrived at my home, he said my warranty did not cover circuit overloads, therefore if I wanted service from MAC General I would have to pay the bill in full upon performing any work. When I refused this offer, the technician left without diagnosing the problem. I contacted Old Republic and told them what happened. Old Republic transferred the call from MAC General to a third electrical contractor who never responded to me or to Old Republic.

No air conditioning until I purchase new equipment that is also under warranty.($1900 to $3200)

As of this date I am still fighting with Old Republic over this claim. I am looking at paying at least $280 to have the fans replaced in the two units. In the meantime I am wasting energy on inefficient a/c units.

On Tuesday I contacted the service company and the told me the order was sent at 8am that morning. I then called Old Republic who again said they had not received the fax yet. While I held on the phone the rep was able to find the fax and told me they would be shipping a compressor to the service company. I was told it would take 3 to 5 days for the service company to receive the unit. When I asked if there was any way to send it faster, I was told this is the shipping time and it couldn't be changed. Apparently Old Republic requires that the compressor comes from their warehouse and they could find or authorize the service company to find one in Phoenix.

I disputed this finding with them as the first contractor actually had two different people out and both claimed there was nothing wrong with the hinges. I also added my own observation that the oven door closed properly before their contractor replaced the gasket. Of course they offered to look at the issue again if I wanted to pay for my own third opinion and it differed from their last determination.

For the last 3 to 4 weeks my wife and I, not to mention our 5 month old daughter, are living in a home that has an air conditioning that should be condemned.

On July 8, a technician arrived with the wrong size air handler to install. He did not know it was the wrong size until after he had disconnected the existing system. Upon his discovery he asked me what I wanted him to do. I told him to reconnect the old one, charge the unit with freon, and to call the office and find the right one. He then reconnected the old unit without properly connecting the condensation line so water has leaked all over our new hardwood floors and caused substantial damage to the sub-floor and the hardwood itself.

Old Republic then told me to contact one of their approved contractors (Tatem Air). I talked to their recording and was told that a Tatem Air contractor would contact me within 24 hours - a long time with an infant in 100+ degree heat. They contacted me the next day and arranged for an appointment at 2:00pm on Friday the 17th of June. When the contractor showed up, he told me that several things were wrong with the AC unit including a compressor (shorted out), blown fuses, contacts welded shut, run caps are bad, and that the start cap was recently replaced, and that when this was done, the run caps should have been replaced also. Essentially, the AC unit had a complete meltdown. When I moved in, it was working fine for five days. On Monday 06/20 - (after 5 days in the heat), I contacted Old Republic again (they did not call me) to see what they were going to do.

I am told too bad, no claim will be opened unless I pay their contractors $45 for each item. It is like a racketeering scam. I asked to please receive a claim form as I would like a written record of my claim. Ofelia advised me that there are no written forms, it is all conducted verbally and I would not get past her until I agreed to pay more fees.

I will have to pay out of pocket to have the shingles repaired, about $150.00, plus the cost to repaint the master bedroom and ceiling where the leak occurred.

The gas company had investigated, found that the furnace was the problem and had red tagged the furnace. The technician finally looked at the furnace, charged me extra to clean the flue and declared it to be working properly. Forty-five minutes after he left, the carbon monoxide alarms went off again. That was almost a month ago and after numerous telephone calls and unanswered messages to supervisors, we are still waiting for a second opinion. The customer service people argue with me, try to make it seem as if I am at fault and tell me that I have to find someone to fix the problem The final straw came yesterday, when a rep. gave me a complaint line number to call and no one answers the phone.

Since we were remodeling the interior and were using multiple fans and left the windows open for about 5 weeks, I didn't call the company right away. Then In November it started getting cold and I turned the heater on. The heater just blew hot air constantly and was not regulated by a thermostat. By mid December I received my heating bill which was unbelievable. Then the tempurature dropped quite a bit so I called them. They sent out a technician who said the unit was basically fried. Literally fried. Wires were burnt inside the unit and he could not fix it. He did try to get a temporary fix in place so we could run the heater a bit. He was going to tell Old Republic that I needed a new unit because this one was not repairable.

They have increased their deductible to $45 per visit. Their premiums have also increased without any increased customer service.

I called Old Republic to have them come out and check out the problem. They referred me to the contractor, US Plumbing in Murrieta, who came out on Aug. 28th to inspect it. US Plumbing found a couple of things wrong and called O.R. to inform them of the issue and what parts had to be ordered. O.R. informed US Plumbing that it would take 10 days to order parts. US Plumbing calls me and informs me of the situation and suggests that I call Sears since the water heater has a 12 yr warranty on it (its approx 2-3 years old and installed by previous homeowner) and see if they can get the parts sooner.

I called Sears and the soonest they could arrive was Sept. 3. On Sept. 3 Sears comes to my home to check out the water heater and finds the same problems as US Plumbing had noted. I was to contact OR while Sears was there so that OR could authorize Sears to make any repairs on the spot if needed. Since the water heater was warrantied in the first place, OR felt they didn't have to pay the costs of the parts and labor. Turns out that because the previous homeowner installed it, for whatever reason, that warranty did not pass on to the new homeowner (me). Therefore, the conclusion was that OR had to pay to have it fixed.

On Sept 4, I had to make another appointment to have US Plumbing come back out to the home to inspect the water heater and start a brand new invoice so that O.R. would order parts and we could get it fixed. On Sept 5, US Plumbing came to the home as requested. They wrote up a new invoice and went back to the office to order parts. I get a phone call at work that O.R. has offered to replace my water heater with a brand new one. However, I would have to pay approx $200 in misc. fees to have it removed and get water heater permits through the city to have the new one installed. I told US Plumbing I would think about it as I don't have $200 to pay for a new water heater.

Approximately 15 mins later, US Plumbing calls again to tell me that O.R. has changed their mind and they want to fix the parts. Therefore US Plumbing was ordering the parts and they would be in on September 10. On September 11, 2003, I called US Plumbing to find out what the status was. They inform me that they had not heard from O.R. I told US PLumbing that they already had the authorization to order the parts. US Plumbing informs me that O.R. insists that since the water heater is under warranty that I had to take care of it. Now I am back at square one and 3 weeks later. I called O.R. to inform them they had to order the parts and that this whole thing is b-s. I haven't had hot water in 3 weeks, my mother is living with me and is very ill and this whole thing with bouncing back and forth about who said what is b-s.

I was informed on Sept. 11, that O.R. would authorize US Plumbing to order the parts. On Sept 12, the parts still have not been ordered because O.R. has not given authorization to US PLumbing (I swear, we have been over this a million times already). I was also informed that I would have to wait until Monday morning to take care of this situation as everyone had 'gone home for the day'. Sept 15: I call US Plumbing and they inform me they haven't received anything from O.R. to authorize them to order the parts. I informed them, that AGAIN, they received authorizaiton on sept. 11. Again, they tell me that I need to contact O.R. I call O.R. and tell them I want a fax confirmation for the parts to make sure they were ordered. They stated they do not fax anything to anyone and that its strictly verbal. (I wonder why?!) I call US Plumbing again and inform them of what I was told.

At this point in the game, it's in US Plumbing's court to get the parts ordered, but it's also in O.R. court to get the so called authorization crap straightened out. the bottom line is that O.R. knows that htey will have to pay approximately $200+ for new parts and they don't want to do it. They are totally jerking me around with "call this person, no call that person, no, we can't do that" and US PLumbing is somewhat in the middle of the whole thing.

Had to pay the $45 insurance co-pay for something I already knew the answer for. The service person said it would cost us around $250 to have the coils cleaned. Old Republic subsequently told me over the phone that they don't cover "pre-existing" conditions and if the previous homeowner didn't keep the coils clean it wasn't covered. My position is the system should work properly and anything that makes it not work properly should be covered. I told them their policy was a joke nothing could be repaired until it failed. The OR rep. basically agreed that their policy was good if "something failed". Short of that their coverage is useless.

We currently have to turn the A/C off when it ices up, wait an hour until it thaws, then turn it back on. This is until the service company repairs the system. Anyone should think twice about buying these warranty coverages. Think about it. For under $500 policy cost, it would take only 1 or 2 major calls for Old Republic to lose money on your policy. How do they make money? By weaseling out of covering anything they can. Put the same money away for emergencies instead of buying their policy. Odds are you'll come out ahead.

A few days later, it went out completely and I called again. They gave me a work order number and the name of a contractor who would be contacting me. I was never contacted, so I called and left a message, but my call was never returned. I called Old Republic again, and they set things up with another contractor. This one actually showed up with no testing equipment and took a wild guess at what was wrong. He ordered a part, and when he came back, the part wouldn't even fit. Next he ordered another part and I was told it was a cold control. I did some research and made some calls and found out that my problem was and still is a defrost timer control. I called and told him this and he argued and told me my refigerator didn't have a defrost timer. It took him a week and half to finally get the part he ordered and come back to install it.

The part didn't fix my problem, so I called Old Republic again and they made excuses when I asked to talk to a manager. They said they would get this taken care of immediately.

Now 4 weeks later. They set me up with another contractor -- the same one who would never return my calls. I gave him the benifit of the doubt and waited for his call.Guess what? I never heard from him. I have left several messages and no calls have been returned to me. At this point I have lost a few hundred dollars in food, spent a few hundred going out to eat, lost several days off work and have been stressed to the point where I have headaches every day. This is a simple problem that any moron could fix, but it has not been done yet. I would fix it myself, but then it would void my warranty. I suppose that would be no loss considering how well their warrany coverage works.

Companies like this are giving the industry a bad name.

July 10, 2003 Maytag Service Store comes to my home. Service man tells my husband he needs to order a part (transformer), it will take 3 to 7 days. I waited for a call. When I called Maytag service store they said Old Republic did not give them the okay to order part. I called Old Republic and asked them why? they said no one called them. I don't know why they wanted to send another company out. I requested Sears. I had already paid $40.00 for the first service call, now I was at their mercy.

Old Republic had to call Sears to get an appointment set up. Sears came out on July 23, 2003. My husband took off work to be at home between 1-5PM. Sears changed a wire and my micorwave worked for one week. I used it to pop corn and on July 30, 2003 I was melting butter and it died again. My butter didn't melt.

So here I go again -- I called Old Republic, they said I wasn't going to have to pay for the service because it's been less than 30 days. On July 31, 2003 O.R. called to tell me Sears will call me to set appointment. They are going to come out on August 9, 2003.

This was my first time buying a home protection plan I will never do it again. My appliance from my old home all have coverage from Sears. The only thing is when I moved from my old home to this new one I had to leave my dishwasher and range, also my microwave.

I had just purchased this home 1 month prior to these problems and had no trouble in those previous 4 weeks nor did the sellers disclose that they ever had a problem with plumbing or a leaky ceiling. This problem started in September of 2002. I moved in August 2002 and it is now May of 2003 and I guess it's time to contact an attorney for assistance!

An attorney may be overkill. Chances are the upstairs bath tile needs new grout to make it waterproof once more or a faucet fitting is leaking behind the wall. Neither of these is a big project. Patching the ceiling would take a handyman a few hours at most.

Recently, we called Old Republic because the heater was not blowing hot air out of the registers. They sent a technician who was paid the deductible of $45. After thinking about the situation for awhile, but without actually crawling into the crawl space to look at the ducts, this technician reported that animals had collapsed my ductwork, and that Old Republic did not cover damage by pests. And that the ductwork was inaccessible because the opening to the crawlspace was only 8" high. However, his company could replace my ductwork for about $1,100.00. I was skeptical about this since he admitted he had not actually observed any animal damage.

I did my own inspection, as best I could The ductwork seemed to be simply loose at the junction to the furnace. This technician did not crawl under the house to do any inspection, and told me he just guessed about the problem. So I called Old Republic, and spoke to Myesha who promised to get back to me about the situation. But she didn't. Then I spoke to Cynthia, and then to Debbie Kennedy who said she would send out a second opinion technician. I spoke with this technician by phone while he was at my house and he said that there are four inches of dirt near the junction of heating unit and duct, the coil needs to be cleaned, and it would take 8 hours to dig out the area around the duct.

I called Old Republic several more times and spoke to Kevin and Leah. At one point, Keven told me that yes, the inaccessible ductwork was covered up to $500. And he offered to "cash out" the problem for that amount. I said I would think about that and decided to take them up on it. But when I called back, I spoke to Latrell who informed me that a mistake had been made in offering me the $500 and that nothing would be covered by Old Republic. So, I ask myself, "Has this ever happened to anybody else?" "Am I the only person to get the run around?" "Is there any recourse for the consumer who pays a premium for a service, and quite often finds the contract is full of loopholes?" The policy states that $500 is the maximum payment to diagnose and repair ductwork. Yet, when I tried to collect -- no performance.

We've experienced three weeks of a cold house, an enormous amount of time wasted on the telephone, on hold, listening to annoying, deceptive company promises about their excellent service or talking to numerous customer service reps who gave conflicting answers. I've paid a premium for home warranty services that are too easy for the company to avoid performing, and I've paid the $45.00 deductible. And so far I've gotten nothing for my money. The biggest costs will be hiring a contractor myself to perform the work that I thought was covered by the policy.

Over the next two weeks I called Old Republic several times to ask about when the parts were coming in and the dishwasher would be fixed. To make a long story short, the technician claimed his wife had called and left a message for me on my answering machine (she didn't) that the parts had come in and that it was my fault so much time had gone by. Nonetheless, he came by on the third week and "fixed" the dishwasher.

The other night I was running the dishwasher and smelled something burning. Just bought a new dishwasher to replace the one that "could have burned down the house" because it was not fixed and really could not have been fixed, it should have been replaced. The same bunch of wires had all melted together again. I didn't bother calling Old Republic. The competent technician told me the previous contractor simply replaced the wires that had melted but did not correct the problem, thus if I had not smelled the burning wires and turned off the dishwasher, a fire would have started.

The third company, "A/C Heat & Refrigeration Systems Inc. came, diagnosed problems with my compressor and coils, and duct problems and fan speed, but the paperwork sat untouched on the desk of the lady in charge (Debbie) for a week, with no contact to me, when I called to ask about the status of my service call, she was rude to me and ended the phone call by hanging up on me!

My continual phone calls for updates on fixing my air, to Old Republic and to A/C went unreturned. I spoke with numerous people at Old Republic, all of whom said they would investigate my problem and call me back. Nobody called me back. My air has been down for 8 weeks now, nobody at Old Republic has tried to help me to get it fixed. I am frustrated at their lack of responsibility in fixing my air. I am now prepared to just fix it myself, insurance or not. It shouldn't be that way. They are suppossed to help me. That is what they were paid to do. They are failing miserably.

We live in the Central Valley, it has reached 100 degrees many times during the last 8 weeks of us having no air. We feel this is ridiculous to have to suffer the heat inside our home (that is only 4 years old, we've lived here for 9 months). I have spent hours on the phone trying to be in touch with Old Republic and leaving messages that go unreturned.

The company responds:

On behalf of Old Republic Home Protection and its employees, please accept our sincere apology for the experiences you related in regard to air conditioning service call last summer.

Old Republic Home Protection, like other home warranty companies, uses independent companies to service Plan holders. Although efforts are made to obtain highly qualified licensed contractors that can provide excellent customer service, occasionally circumstances occur which do not allow us to provide the level of service Old Republic Home Protection or its Plan holders consider acceptable.

I can assure you, Old Republic is committed to take whatever steps are necessary to provide the level of service our Plan holders want and deserve.

Gary Vistalli

Claims Manager

Old Republic asked us to find a technician; we did, he came out and quoted us and stated we needed a new a/c unit. We informed the warranty co. We were on hold for hours again and Rene in authorizations stated "she can authorize any work to be done" in her exact words. Well we went without a/c the whole weekend. Debbie contacted my fiancee and stated the quote from the technician was too high. She promised to call him back by 2:00 if she could not find one of their technicians, then she would authorize the work to be done by the original technician. She never called back.

We called the next day and spoke to Anthony, he sent one of their technicians and he stated the same thing -- we needed a new a/c unit. This technician tried to call authorizations to get the work approved and he was on hold and could not wait any longer. He called the next day and said the work was authorized, it would take about 5 days to order. Today is the 24th, we reported this problem on the 9th of July. I have mailed the VP of the company a complaint letter, and reported them to the BBB.

My fiancee and I lost numerous hours at work on hold trying to get this problem solved. Everytime we called we just got the run around. I explained to them we have three children, I have a newborn son who has asthma, I have asthma. We have spent 290.00 in ceiling fans because we needed to try and keep the house cool. Our electricity bill has gone up tremendously. We have been in the home 3 months only, our first bill was 142.00, 2nd month 262.00, 3rd month 372.00. I called Edison and explained to them the problem I was experiencing. They told me that the compressor was working extra hard that's why my bill has been high.

The company responds:

On behalf of Old Republic Home Protection and its employees, please accept our sincere apology for the experiences you related in regard to air conditioning service call last summer.

Old Republic Home Protection, like other home warranty companies, uses independent companies to service Plan holders. Although efforts are made to obtain highly qualified licensed contractors that can provide excellent customer service, occasionally circumstances occur which do not allow us to provide the level of service Old Republic Home Protection or its Plan holders consider acceptable.

I can assure you, Old Republic is committed to take whatever steps are necessary to provide the level of service our Plan holders want and deserve.

Gary Vistalli

Claims Manager