Mr. Rooter Plumbing Reviews

I paid them for unclogging the basement but got poor service… I paid them for unclogging the basement sink in my house. The agent assured me that the work was done properly, without even testing if the water would run down. On the receipt, it was written that the work was without warranty. After I noticed the issue, I called them to report that the issue was still occurring. I asked them to come and assess my concern. They refused to do so. Instead, they asked me to pay for hydrojetting to resolve the issue. I called another plumbing company. When they came in, they could not believe that when I told them Mr Rooter Plumbing completed the same work earlier. The latter corrected the wrong service provided by Mr. Rooter and gave me a 12-month guarantee. I asked Mr. Rooter to reimburse me for the poor work provided, and they refused. Honestly, based on my personal experience, I would not recommend Mr. Rooter to anyone.

I was charged close to $20,000 for very poor quality work. Over a series of visits, Mr. Rooter consistently found things they claimed were additional problems and added extra charges. Now that I am selling the house, all their work must be ripped out and redone because it is of such poor quality. Instead, search for a company that is truly locally owned and not owned by private equity like so many national chains. Mr. Rooter is owned by KKR.

I'm no plumber but I also know who else isn't. MR. ROOTER. I now know how they got high ratings. Somehow they are able to remove the bad reviews. This place is horrible. Crappiest work I've ever seen in my life. Unprofessional. Left a mess laying in the yard. Put a water heater and charge $3,000 for it. Broke the door on the cabinet where the water heater goes. The water heater is leaning. Gas leak and this was for my son. Luckily I went over there and found the gas leak right at the flex hose that the technician installed. If you want to call him that but they refuse to do anything about it so we're going to go a different route with them. I would recommend never even calling them. Absolute crap. They need to flush theirselves.

We had a major issue with our furnace and our heat stopped working. Tyler A came out and was able to resolve our issue with our old Bryant furnace, even though it was an older unit. Tyler in particular was prompt, knowledgeable, courteous and went over and above to ensure everything was done right.

Highly do not recommend Mr. Rooter Plumbing to anybody. My plumbing wasn't done right. I was charged on my bill for everything and they only did my tub in my bathroom sink. I live without a front sink, without a washer and without a toilet. I had them come a week ago when everything was below -25. They did a half-ass job. Not satisfied at all. Had him come out to recheck it. The guy Andrew played games. Didn't even come to my door but called his business place of work Mr. Rooter Plumbing and said nobody was home. My husband was home waiting on him. We played games for 2 hours with that and Andrew when I had him come to my home I told him all the plumbing needs to be done and told him what was frozen.

I have used Mr. Rooter in the past & have no serious concerns. However I recently found a small drip which I knew was coming from my powder room. The service person, Timmy, came on time. I explained what the problem was. Firstly, he tried to tell me the toilet would probably need replacing (it's only a few years old). Then it was a problem with the main water valve. He checked the valve inside, which he proceeded in causing another drip because he couldn't turn it off! Then checked the valve outside...Which I told him the outside area belongs to the Condo board & would be their problem. He was adamant but didn't have the part. He then went off to the office to get a part & would be back in 10 minutes. A hour later he returned= Was trying to upsell me different valves. I told him to, please, check the toilet before anything else.

Pilot light went out, called Mr. Rooter they came out next day. Which was quickly. After inspection they said we need the piping that runs the hot water out from the hot water heater replaced just for safe measures and another part that pushes the water. They got the flame back on same day. Then Said two pipes need replaced. They did both jobs that night . After they left we saw both pipes leaking. Called them back to tighten. The same guy tighten only one. Said the other was leaking due to the putty around the pipe not being dry yet. After a week of water dripping from the hot water pipe. Called Mr Rooter again he came out to say oh cause the 3 year old hot water heater was rusted, it wasn't, that's why it's leaking. Keep in mind my water heater was new, 3 years old. Cause they told us both pipes needed replaced cause it could do damage we had them Change both. They charge 890 dollars with a 85 dollar discount.

We had a new flange and wax ring on toilet. $10 in parts and an hour of labor, and the toilet still leaked and couldn’t get them to come fix the problem. Ended up doing it myself. Charged us $700. Taking advantage of people is not right. Never call this company for anything!!

Caused water damage resulting in water leaking through my ceiling into the story below and all over my furniture from a simple copper pipe repair. Also installed expansion tank in such a way that it cannot be accessed to check pressure. When I called and spoke to "Manager John" he agreed that he would send someone out to fix the expansion tank install free of charge. When tech Josh arrived the work which was promised to be free was now $400. Horrible business practices and lack of accountability. So many better plumbers out there.

I initially had Mr. Rooter come out to replace an old bathroom faucet with new shut-offs. The tech Nick (owner's son) spent most of his time complaining about his father the owner. He then broke the faucet trying to make it fit rather than just tell us it wouldn't work for that sink. We had to return the faucet for a new one at my expense. We made another appointment with Nick to do some additional work which was to take the whole day. Nick never showed for the appointment. It took me calling the corporate office to even get ahold of the local office, to figure out what happened. Their AI phone system sucks. Apparently Nick forgot the appointment. After speaking with Duncan (owners) we agreed to have two techs come for the next appointment rather than taking any discounts. The techs did arrive as scheduled and completed the work in less than three hours.

I contacted Mr. Rooter with a plumbing problem that other plumbers walked away from. Jeff ** was my Mr. Rooter guy and provided the assistance that I needed. He explained what was needed and gave me other options. Would call on him again if I needed assistance. Thanks, Rob **.

Toilet is clogged. Guy look at me and said, "You do Airbnb?" I said, "Yes" … "Ok so I can do 700$ for you!" They show up at your door and expect you to say yes at anything. That guy wanna to roll me for 700 for an half hour job max!! Talking like my brand new house is crap, my new toilet seat is hard to work on and so on. Funny when I said politely to get out I’m 45 now so I don’t get mad at stupid people. He was down to 500$.

I asked for a toilet, vanity and tub/surround to be removed and new ones put in. The toilet and vanity were installed and no problems. The tub/ surround is another story. They installed a tub and surround. But, now it’s unusable. They left a gap of open wood around the entire surround and floor. I met with the manager, Dave. after the work was done. He told me they are only plumbers, and they installed everything correctly. I was told they don’t do tile, and now it’s on me to get this fixed. This is unacceptable. After an install, you should be able to use it. Or am I crazy?? I never saw an estimate, or a bill, just an amount to pay. That’s on me, for trusting a “reputable” company. I would rate them a zero if possible. I WOULD NEVER RECOMMEND THIS COMPANY. But….if you decide to try them, make sure to get every little detail on paper. I will be filing a lawsuit against Rooter for not finishing this job.

Absolutely Terrible Experience. Called to have a drain snaked with the $95 special. Plumber came out, manually put the snake in the drain and refused to turn on the snake. Said, ”I found the clog but I’m not sure if I can push past it for only the $95 discount.” I called the dispatcher again and explained what was happening and mentioned the snake wasn’t even being turned on… Guy says to me, “I’m sorry I didn’t know you were a professional plumber.” Are You kidding me? The lack of respect and basic understanding is ridiculous! Being told one price then told 3x the price, then being disrespected when calling and asking for help with an employee, is crazy. Will never call them again.

They were very available for work but different employees offered different solutions. After spending $10k they cut a power line and refused to fix or pay for a fix. No wonder they are not rated by BBB. Don't use them.

I called for an emergency flood problem in my yard. I had called many other companies and no one would come. Mr. Rooter charged me first just come out. I shouldn’t have pid but did because of the issue. A man came out and stood near the flood area but did nothing else. He didn’t at the backyard which was also flooded. He said that there was nothing that he could do and left. I asked him about looking at the rest of my yard and about shutting off the water at the source and he told me that he couldn’t do it. What a waste. Mr. Rooter is a useless company.

Today we called Mr. Rooter because our bathroom sink is completely clogged. We were told a plumber would show up between 3:00 PM and 5:00 PM. It is now 6:30 PM. There was no call to let us know of any delays. Basically, Mr. Rooter was a "no show/no call." We have taken Mr. Rooter off our list. We are calling another company.

I had Nick H come today to fix a leaking bathtub faucet that someone else from Mr. Rooters did under a month ago and I feel I was overcharged and I never received a receipt but Nick was very professional and took care of the problem fast. He was nice and very knowledgeable. Thanks Nick

After experiencing a sudden sewer backup that dumped raw sewage on my bathroom floor I called Roto Rooter who was not able to help us. At that time, I against my better judgment I called MR. ROOTER. BIGGEST MISTAKE EVER. My sewer service line was in need of repair in a section in my front yard that involved about 8 linial feet by 4 feet and 8 feet deep. At that determination I was required to pay them over $4000.00. After that disastrous dig they discovered that the entire line needed replacing. I was required to come up with the remaining $1500.00 on the spot. No written estimate was given to me. I was required to sign on their iPad to consent. Then I was directed to loan agency to finance that remaining $15000.00. WHAT A SCHEME THEY HAD!!! I was totally at their mercy and under pressure to Docusign for their loan. Their work was definitely NOT worth the disaster I was left with.

DO NOT use this company. I requested a partial refund and received no further response from a Regional Manager, as I requested. I booked an evaluation at my Home, and the technician came in, leaving water running in my upstairs bathroom. As a result, a Water restoration company was called to clean up the water damage over the weekend. Inexperienced and untrained Technicians caused the problem. I had to delay my service as they had a camera outage and so three days of waiting for my prepaid service of $295.00. All of the Technicians had to make multiple calls to other staff, as they were not trained to do the work or evaluate the request. I called the technician (Carl) to request a partial refund of all my services with no return call from a Regional Manager. Highly Disappointing Customer Service experience. Never PAY them in Advance as they demand.

Straight up SCAM company. Pretended to try to snake the sewer drain and I could tell he wasn't even trying, just to tell me the whole thing needs to be dug up and it will cost $12,000. Got us on the phone with their loan company right away and tried to get us to sign stuff on his phone. Very sketchy. Had a local plumber come today and get the line cleared for $200. DO NOT get scammed by Mr. Rooter. They're criminals.

I talked to a young lady named Peyton on the phone and she was so helpful!!! She was very knowledgeable, courteous and kind and she didn't treat me like a dumb old lady!!! Thank You, Peyton. Oh I almost forgot, the plumbers did a fine job too!!!

Tyler G. did an excellent job of fixing our "whistling" toilet in our primary bathroom. He was very punctual and the office called and let us know an approximate time. Tyler was at our house within the time frame and he was prepared and ready to solve our plumbing challenge. The primary toilet has a "whistling" noise for about two weeks. It was off and on so we didn't immediately act. This past week that toilet was not only "whistling" but started a small "scream." It was getting noisy so I called Mr. Rooter right away. We have used them before and always been satisfied and pleased with their work. In fact, last summer Tyler drained our water heater and did a great job. Tyler was ready and prepared when he arrived. He studies the areas involved and explained why we had that loud sound with each flush.

Mr. Rooter came out for emergency water line break. Four of the nicest gentlemen I’ve ever had to pleasure of meeting. They were very professional, courteous and friendly. Thank you so much Justin, Dontae, Hayden and Tristian. Will definitely request you all again for future services.

Max was our indoor plumbing tech today. He explained that our catch basin under the sink was shot and needed replacing. Max’s work was thorough and done with excellence. I would recommend Max from Mr. Rooter for anyone in need indoor plumbing work. Thank you, Max for a job well done.

While they are prompt to answer the phone & get someone out to you, they fail in the most important part - fixing your plumbing. They've sent 3 workers out to us and I don't think 1 was over 30. The lack of experience is glaring. The first worker had to be no more than 22, and while he was extremely nice and accommodating, the work was shoddy. He installed a new toilet incorrectly (it moves now), put on a mismatching toilet seat and told me that was normal, and did not shave down or cap the 3" bolt coming out of the bottom.

I recently had Mr. Rooter Plumbing come out to address a plumbing issue at my home. I will say that their response time was very quick, and I appreciated their professionalism upon arrival. They normally charge a $59 service fee just to come out, but in my case, they waived that fee, which I thought was a nice gesture. However, I was quite disappointed with the pricing for the work performed. While the technician was friendly and the job was completed properly, I was charged $731 for a task that I later discovered could have been done by other reputable plumbers for around $200.

Very different experiences. 1st time was a emergency sewer line tree root clearing. The plumber was great, friendly, thorough and the price was reasonable. 2nd time, a outside spigot broke and we needed someone asap. He came out at 9 pm. Hours late, spent most of his time in his truck, so the job wasn't done until after midnight. Still, I was tolerant because he did do good work. 3rd time today is my never again moment. Was supposed to arrive between 8 and 9. Never showed. Called to ask what was going on, was told he had been here, and pretty much accused me of lying because 'he took a picture proving he was here'. Total lie, they went to my neighbor's house. We have 3 dogs. No one pulls up to our house without us knowing.

Do no use!!!!! Unethical, predatory and overpriced. Told me my insurance would pay for mainline water replacement-no need to contact them upfront. Insurance covered $0 and now I have a $16,500 loan that of course they arranged.

They came out to clear a line and charge $750. 2 Days later the line was blocked again they returned and wanted to charge again to do the same job. This is highway robbery. I don't recommend using this company.