Mr. Rooter Plumbing Reviews

So the call out fee 200.00 after hours.... (Well ok whatever. It was 7 pm Friday night). Then to snake two lines one 15 feet the other 25 feet charge was 650.00. Yes a toilet needed to be removed. "Total charge 850.00 and please sir please sign here...." At least they were upfront about it. I asked them to leave and they did.... This was maybe 60 to 90 minutes work with clean-up... Someone must pay these fees as somehow they are still operating. Second contractor was called and did the job in the estimated timeframe. 425.00. So I paid the guy and gave him 100 cash tip.... Gouging will not be tolerated....

Zach ** is the person to call...That's a fact. He obtained his Master Plumber certification (16,000 hours) years ago and his experience, knowledge and friendly demeanor is unmatched. He and his excellent crew (Noah and Shane) relocated the drain line and water supply in our master bath so that we could install a free standing jacuzzi tub and they did a top notch job. Nice to see that kind of talent available in Melbourne. Thanks Guys!

I would give them 0 stars if I could. Shoddy work... We had a dishwasher install, and 2 bath shower faucet replacements. The screws connecting the brand new dishwasher to the countertop stripped out day one... So now it comes right out of the cabinet opening. The upstairs tub faucet is loose and overturns - brand new from Lowe's. The downstairs faucet was installed OK, but they left a larger than before service hole in my drywall. They told my wife... "We don't do that and don't have a cover in the truck," she called me and I told her that there was shelf wood that they could use.... They put two screws in and it fell out two days later. I fixed that myself. I also put screws in the dishwasher bracket to keep it from coming out, but it was installed crooked to begin with, it seems to be working correctly, but time will tell. Don't let these folks near your plumbing.

They were very quick and professional, and kept me updated on their schedule! There was an unavoidable delay, but they made sure to get someone out the next day. I was able to reach them at any time!!

I wrote a review and took it down after this company tried to fix the problem they created.. I was trying to be nice.. but after paying over 12 grand to have my orangeburg pipes all replaced in my house at their recommendation…and the plumber did great.. except he did not hook my kitchen pipes and plumbing back up… As you can imagine this has been a headache.. Their fix was a plastic pump outside my kitchen window.. Told me it would be fine and no problem…

The guy charged me $397.87 to install a brand new bare basic Moen Adler 87605 Kitchen Faucet that I bought brand new the day before for $99.99 plus tax. All the existing plumbing was there and in good condition! Nothing else was replaced! $398.00 to install an already purchased $100.00 bare basic kitchen faucet! When I suggested that he super overcharged me, he offered to rip it out! I reluctantly paid and he left! NEVER AGAIN will I call Mr. ROOTER PLUMBING!

Mr. Rooter came out promptly and replaced 4 feet of leaking sewage pipe going toward our septic system. They did a good job in the replacement and squirted high pressure water to make sure the pipes were clear, but they left the old pipe with sewage in it down in the crawlspace and it cost us over $5000. We had another company come out for the cleanup of the pipes and the sewage that the plumbers left for another $1200.

I called Mr. Rooter with a kitchen drain that wasn’t working. The same day someone came and was here about 10-15 minutes for $95 and said he couldn’t get anything out and I needed camera guy for an extra $5 which I paid for. Camera guy came same day and was very nice and explained things well and drew up a plan. I received an estimate and agreed to it. The plumber, very pleasant, came a couple days later and didn’t do all that was in the contract but had the drain somewhat working but advised me to run lots of hot water and that he couldn’t really clean out the pipe well. This is the same pipe that he was supposed to replace.

Bid a sewer clean out with Hydro Jet stating they could not clear line blockage with snake. Also 300.00 for service call. Called local plumber Here in Surprise Arizona. They did not charge for services call and cleared line with snake. 385.00, no service call fee. Terrible company here in Surprise Arizona. Take advantage of seniors who may not know any better. Fortunately I have construction experience and knew this was a rip off attempt. Do your research.

I want to say that I appreciate the quick response Mr rooter came with and diagnosis was very accurate to the exact point they told me no hidden cost. Kyle, Brandon, Peyton, Sarah, Chelsea, Tim, and Taylor all did great in their part in getting my house back up and working again. Highly recommended and price unbeatable especially to their competitors and gave me warranty on the fix. Great company. Thanks again.

I would not recommend them to anyone, he didn't want to put effort on doing the job, all he wanted to do is sell us products and or do whatever to up the charge, and quit as soon as his equipment started shaking and said if he kept going and his machine broke I would have to pay for it....very unprofessional...

Nothing was repaired for the problem I was having. Paid $15000 for replacing one small pipe. Charged for excavation that was not performed. I'm a single woman and they took advantage of me. Don't ever use this company.

There is a reason they offer the cheapest clean-out around - they are not there to clean out your drains. They are there to upsell you a service. The first time they told us the line to the street needed to be replaced… $6,000. The next time it backed up (after we paid the $6,000), they told us the problem was a y junction installed backwards and wanted $550.00 to turn it around.

We had service in July and needed the same service again for the same problem. When I called the receptionist she said to just talk to them when they come out and they can probably discount it. That's exactly what I did and they said that they cannot. We went ahead and went with them anyway, because we needed the problem to be fixed.

The service was good, the guy who came to the house was professional. The guy who answered the phone was very helpful. My problem was with the price- very expensive $650 to unclog a shower and the toilet..I found another company that charges much less $159. I feel ripped off by $500 difference.

Their prices are unbelievably ridiculous. Had to shut off valves installed which would cost $20 at tops at the store very easily installed and a pressure gauge $995. I can't believe that they can get away with these prices. My problem that I called for still is not fixed because there are two parts to my bathtub handles that cannot be found so it's tore apart still.

I contacted Mr Rooter due to water leaking on my kitchen and bathroom floors. I explained the issue to Alex when he came out that there was no consistent patterns for the leaking. I would not have any leaks for a week and then several days in a row. I explained the leaking was not correlated to my use of dishwasher/washing machine/shower/sinks etc. Hydro scrub was done/visual inspection with camera, and Alex said my sewer pipes were corroded and leaking with large holes and that was the source of the water. I was quoted $8000. He guaranteed I would no longer have water on my floors. I had to open up a charge account and finance the repair. Then he tells me there is more damage than what he saw and that a larger portion of the pipes needed to be replaced. and said it would be $14000.

Tried to charge me $15,000 to replace 10 feet of sewer line. When I canceled the project before they started, I was charged $800 cancelation fee. I read that the average cost for that work is $2,000 to $3,000. Grossly overcharged.

99$ fee for technical to show up and do no work. Dispatch has no ideas on pricing, tech shows up and quotes 500$ plus a standard toilet installation. Talked with Dispatch 99$ fee if work is denied, said Dispatch how much dose each toilet to install, Dispatch couldn't or was unwilling to disclosure pricing, letting me to say no before technician is sent out. Technician shows installation to high 500$ plus, had to pay 99$ with no work done, for any homeowner you will waste your money, or pay high prices to deal with the company.

Irin called to notify me he would be at my home and he arrived right on time. Once I explained the problem he gave me an immediate quote. He was very courteous. He unclogged my sewer drain with a sewer snake and was done in about 30 minutes. He was patient and did a great job! Very Grateful, Diego S.

I never had problems with the drain pipes in my house before, so I didn't know who to turn to until I decided to trust Mr. Rooter. They have visited my premises 4 times, the problem still persists and is not completely solved. The drain in my house continues to overflow occasionally, despite having paid almost $500 for these services, then I am told that to completely fix my problem I must pay another service that costs $800-$1300. I feel like I'm in a trap. It is much more complicated when Mr. Rooter has not included Spanish-speaking staff on its payroll, with whom I can more reasonably see my options as a client. At this point I'm no longer sure I've put my home's plumbing in good hands. I just wish my problem was solved the first time. All this time has only caused me more stress. I must to add the unprofessional customer service they had in Bunnell, Palm Coast.

I had a simple leak in exposed PVC sink drain fitting, in the basement. Plumber quoted a price that seemed too high. He said other plumbers would charge more, and having no experience with plumbers I took his word for it. Actual work on the leak took a total of 30min + his running to the store for parts. I was charged $618. I called and talked to a manager. I was told that the corporation determines the cost, and does not consider the scope of the needed repair. I was told it is a large company with a lot of overhead. Therefore, with Mr Plumber, the customer is not the important part of the equation. But, everyone, no matter how simple the repair, has to contribute to the bloated overhead of the company. The work, itself was good, but value and customer service left much to be desired. I even had a flood light, lighting up the work area and let him use my step ladder.

Do not hire this company! Back in February, I had them replace a section of pipe under my driveway. When they were done and had filled the hole back up, I noticed a long plastic pipe sticking out of the ground. I asked them what it was and they said it was "probably an old sprinkler line". Yesterday I went to turn my sprinklers on and water came rushing up from under the ground where they had dug. They had intentionally cut my sprinkler line and didn't bother to ask me what it was before they cut it or even inform me that it had been cut. What kind of professional plumber just randomly cuts pipes without knowing, or caring what it was or taking the time to inform the homeowner?

On 5/14/24 one of your technicians attended a service call to my property (Contract/Retail Installment **). The reason for the service call was a hairline fracture on the water tank of my toilet. (I did not need help to diagnose the problem, however as part of the insurance claim process I had to schedule the call). Your technician wrote in the report: "tank has a crack from base to lid, customer claims came back home to find leaks". He told me to my face that he uploaded the report with the language I just described because he was being honest and unbiased of the process. Of course you are welcome to verify the information on the ticket number. Today I was notified that AHS denied my claim because the technician added the following information: "Not normal wear and tear, this ins not a common failure to happen"

So my personal experience as a single mom with no job due to a disability and little money is this, I hired Mr Rooter services. 1 because I thought it was owned by ** people whom like to do everything by the book, WRONG!!! It is owned by a ** guy named Jose ** who likes to hire a bunch of ** to do the work cheap and hike up the prices. 2. I wanted a professional work done right, not a lazy work done. They don't even want to bother to do it right all on the sidelines. I'm not even sure that is approved by the city, so when you call them because you have an urgent matter they are all very sweet and super nice from the phone receptionist to the last guy that you meet but after the job is done they leave you all on your own with issues that come up.

Attention to detail is evident in the service offered here. From the elegant design to the sturdy construction, it's clear that a lot of thought goes into the selection of bathroom fixtures on this site. Highly recommended!!!

Superior customer service! Easy to navigate with Mr. Rooter Plumbing. I appreciated how user-friendly it was, making it simple to find exactly what I needed for my bathroom renovation!!! Highly recommended!!! 10 on 10!!!

Do NOT hire Mr. Rooter for any plumbing work. We hired Mr Rooter to winterize our outdoor faucets to prevent them from freezing. They came out in November 02, 2023 to replace the 2 faucets which they charged almost 1800 for plumbing work. We were given a 30 day warranty. In middle of January we a freeze. Those pipes that supposedly had winterized froze. (We took all precautions prior to the freeze. We wrapped the pipes with a termal bag that you buy at Home Depot and we also put a faucet cover and tapped that faucet cover to the wall and they still froze)

Yes, you can get much cheaper quotes from other companies. You can also get higher quotes. There are probably more lower quotes than higher quotes. I would say Mr. Rooter is at the low end of the high end as far as cost. But ask yourself this, if you choose another company, especially for an emergency like I had---total backup sewer pipe clog (and pipe collapse, as I later learned). Will they show up at your house 20 minutes after you make the phone call? Will they send just one guy or will they send as many as they need to make a diagnosis (e.g. with cameras and so on)? If someone can't do something or doesn't have the right equipment, will he call in someone who does, someone who shows up right away? Will they spend half a day making the diagnosis and not charge you for that if you go with them for the repairs?

Hired a plumber who charged $350 to replace a mere $20 part in my toilet, only for it to continue leaking, leading to 10,000 cubic feet of wasted water. When I sought a refund, manager Karla's response was shockingly unprofessional and unsympathetic. She stubbornly refused a full refund, unjustly demanding I give them another chance, despite no legal obligation on my part to do so after their significant failure. The only positive was the technician's friendliness despite of the error, but Karla's behavior was downright unacceptable, revealing the company's scam-like tactics.