Mr. Rooter Plumbing Reviews

I believe that after what I was told on the 2nd visit it is their fault from the first visit the drain is broken. I was told that what he did was or shouldn’t have been completed the ways he did it. In 12 years I have lived here I have never had water coming out of the ground into the yard from the work they have completed. The employee with all of the tattoos stated he would not have used the water pressure cutter or metal cutter in this type of drain. My neighbor was watching the work get completed and has never seen water come out of the ground this way.

I don’t normally write reviews. But, I got ripped off so bad by Mr. Rooter I feel it necessary to say something. They came to my house. Did some illegal stuff, didn’t fix a thing, and charged me a fortune. Do not use this company. Daniel ** of Mr Rooter in Williamsburg, VA can not be trusted.

Mr. Rooter McKinney. I got a new water heater from Mr. Rooter McKinney. Bought the member fee to extend the guarantee. Called them twice before warranty expiration and they never responded. Called them after expiration to perform general maintenance. Was told I had to pay $69 fee and agree since it was something to be done. Made arrangements for a visit, but they never showed up. Called back and they did not have a record of my calling. You better get another plumbing company.

I 1st called to confirm a coupon deal for cabling a toilet. The worker seemed to have no idea how to fix the toilet; when he finally cabled it out, he told me cabling a toilet was almost 4 times what I had been quoted. By the time he finished his "work" and left, the toilet was no better but cost me 4 times what I was quoted. I called to discuss the problem, spoke with operators twice but neither call was ever returned. You don't want to deal with this company!

Kept telling me they would be coming in an hour and went through most of the day calling every hour and no show. Their sales manager is useless and not trustworthy. Find someone else to help. The dispatcher has no experience at her job.

Called Mr. Rooter for backed-up bathroom sink. Plumber arrived, said we had galvanized steel pipes, old, and he would not use the auger to clear drain. Needed a smaller one which he does not carry on truck anymore. Suggested 1700.00 worth of work to get my drain unclogged. We declined. Purchased 65.00 dollar bottle of drain cleaner and paid 185.00 for visit... A total of 245.00 and my drain is still clogged. Husband called and expressed our discontent and was told they would not refund our money but would send someone else out for another 185.00. We declined. I would not recommend this company to my worst enemy.

They do not give an itemized bill. They overcharge about 75% more for the parts and labor than they actually cost. I believe because of the neighborhood I live in they think that overcharging is alright.

Felt like I was ripped off. When you call and get their recording, it lists all of the things you can expect. I got none of that except for the smile. The guy used auger and unstopped it. My husband is actually under hospice care and I accidentally dropped the lid from his urinal and flushed before I knew it. I told him that. He did get it unstopped and it flushed twice. Charged $175.00. Next day, it was stopped up again. Guy told me that if what he did didn't work, I would need new toilet and cost of all would be $650.00. I called someone else and he took toilet outside and got lid out. I have called several times to question bill and see if there would be any kind of discount since it wasn't fixed. They do offer a Sr discount, but you have to ask for it.

If you are desperate to have a plumbing emergency fixed please DO NOT CALL THIS COMPANY. We called this company hoping they could come out quickly to inspect a clogged bathroom drain on (8/19/20). The technician never even told us his name. He immediately diagnosed the problem as a clogged sewer line without even inspecting our toilet or pipes. He told us it would be $579 to snake our line and that he would have no problem clearing the line, again without even visually evaluating the plumbing. The technician proceeded to set up all his equipment in my residence without the use of protective gear or tarps, he even joked to my husband "how dirty and covered in sewage" the equipment was.

I have been a preferred customer of Mr. Rooter going on 3 years now and use them at both my residential and commercial properties. Recently I had a problem with a toilet at my commercial property. They came out quickly and diagnosed and fixed the problem and gave a 30 day warranty at over $380.00. They had to come out again within the 30 days and snake the toilet again. I called for a third time 33 days later because the same problem was occurring. They came out and diagnosed the problem differently and wanted to charge $500.00 for snaking the drains a third time. Not only did they not diagnose the problem correctly the first time I find the price for the new diagnosis exorbitant, especially during these pandemic times. I will not be using them in the future. They could have just came out and fixed the problem.

We purchased new fixtures for the tub and shower in our master bath. I called today to schedule an appointment. I was able to get one scheduled for today, and the plumber arrived by noon (well within their indicated time window). Ken did a nice job in installing our new fixtures, including advising me in advance of the installation cost and any potential issues with replacing the old fixtures. The work was done well and the work area was clean. All is in working order. This is how service ought to be!

I paid premium price 15,000 to get lies and total disrespect for my house. Complete filthy job and wasn’t even able to tape the plastic correct to prevent the dust from infiltrating upon my entire home.

I called Rooter to install for me a Reverse Osmosis water filter for my home. For this simple installation they wanted to charge me $750. They said this was 'industry standard'. I thought this sounded fishy so I declined. I then received an estimate from another plumbing company and they only charged me $185 and it took the plumber 15 minutes to install it. Do not trust these people to give you a fair price.

I had a service call. 2 guys came. They were too focused on giving me an estimate for a 30k repair job that they forgot about the what they came for. They charged me 630 the 1st day. Later that night we had problems in the same are. They wouldn't come the same day. They came the next day and charged me another 220. A month later we are still having the same problem. Very dishonest people and only after your money. DO NOT CALL THEM.

Mr. Rooter is a very professional plumbing business. They sent a picture of who is coming over for safety reasons, always arrived on time ready to fix whatever the problem is. There is no charge for diagnosing the problem even if I decide not to have it done! They went beyond expectations! We suddenly had a high water pressure coming to our house affecting our water heater. They installed a P.R.V. down by the road which was pricey but a lot of labor went into it.

We had our septic tank cleaned and the guy who did it from another company never put the lid on straight so when it rained, our tank would fill up. So we called Mr. Rooter to see if the problem was the lid. When the guy got to the house, a $50 service call went to $250.00 if he had to dig. I agreed to pay the 250. He dug and said the drain field was clogged and he could use high pressure water to clear it out. Now we are up to $1200.00 and he stuck a hose in and it only went a little ways in and said the drain field was bad and we need a whole new system and have it moved somewhere else in the yard and also said "who knows how old this house is anyway" (house was built in 2003).

James ** from Mr. Rooter came by the house to replace my expansion tank on my water heater. He was on time, very professional, and friendly. He did a great job for me and answered all my questions. I won't hesitate to call Mr. Rooter again!

My water heater burst and leaked Friday night so I called Mr Rooter first thing in Saturday morning to ask whether they can help and replace the heater. They said yes and scheduled me for noon. When nobody showed up by 2pm, I called to hear that they had another emergency which would be taken care of within 20 minutes before they head to us. By 4pm, there was still nobody. When I started complaining at 5pm, they said they cancelled the appointment because I got angry. They made me lose all Saturday to call somebody else and left me and my family without water until Monday. They are greedy to squeeze more people into a day without thinking that they might not do all and leave some people in cold on a weekend.

Main line clogged after $600.00 roots still in the system. After removing my clog the guy scoped the drain. He points out some roots and keeps going. I asked, "Wait what about the roots?" He said he would need to do a flush/sluts for $1,100.00. Then said that would not help much. He then said the pipe was separate and would cost $4,200.00 to fix. I've used other companies in the past. The main was snaked out came roots and all for a lot less money. Fool me once shame on you. I'll eat this cost and see what happens in the future. Because I didn't follow up on their recommendation I did not receive at least a one day warranty.

This company charged 300.00 for a simple change out of a garbage disposer. It takes about 15 to 20 minutes to do this. My brother in law didn't know any better and paid this con for this. I can't stand it when a company cons older people that don't know any better for a simple service job. If you don't have a problem with a company stealing your hard earned money this company is for you. If you do have a problem with a company running a con like this ask them to leave. Please take the time and call around to other companies before letting this company in your house.

I had a gas line replaced 7/2016. I smelled gas in my garage 12/24/19 and called the GAS CO. They detected the line my house that Rooter replaced was leaking gas all through my house. I called the Emergency #805-982-2028. It is now 2 hours later and I have not heard back. I called back 3 times and still not getting a call back. I paid 7000 cash to them and felt I was ripped off because I had no choice when the first leak was detected and a widow. I would like to get in contact with the president of this company. Alfredo was the technician.

Mr. Rooter Plumbing of Dallas made an overcharged my credit card by $439.29 without my knowledge, consent or approval. I had called up Mr Rooter's customer service on August 15th for coming out and diagnose a plumbing issue at my property at **. I don't physically live at the property. I had asked on the phone about the Trip Charge fee and I was told it was $99.50. I approved the "Trip Charge Fee" to the person on the phone to send out technician to come out, assess the issue and recommend solution and offer quote to fix the issue. I had specifically instructed that any repairs should be done only after my explicitly approval and is contingent on the amount quoted for the repairs by the technician. My tenant reported that the plumbing technician did come out on August 15th, did some work and left. But the issue remained unresolved.

Andrew from Mr Rooter came out and appraised our pipes for the Pipe safe program. He said the pipes looked good and stated we'll be covered as "soon as I get into my truck and input the info". We were also going to receive paperwork pertaining to the Pipe Safe program. A month later and nothing. I called Mr Rooter who passed the buck to the Water Co, who passed the buck to Pipe Safe. At this point I decided it's an omen to avoid both Mr Rooter and Pipe safe.

My husband and I had food and water backing up in our basement when running the dishwasher and using our kitchen sink. We called Mr. Rooter last Sunday for a free estimate and were told we needed a new sewer line replacement. After being convinced that they needed to snake and jet our main line that day we were told if it happens again we need to immediately have our main line replaced or it could end up collapsing.

Came to my sons house to give quote on new gas line and install new water heater. 2200.00 they said 4 hour job. 1st. day guy shows up not right tools. 2nd. day does not show says had a flat. Yea right, thats why nobody could get in touch with him. This is the weekend now, guy calls on Sunday wants to drop by and work on it, THIS IS 5TH. DAY INTO A 4 HOUR PROJECT. Another guy shows up to finish gets done. They dont secure the lines, have another guy look this over and finds a small gas leak, I would not recommend these guys to nobody.

Called noting we have been experiencing a rotten egg odor in 1 of our bathrooms. The gentleman on the phone said we will have to see the cause before we do anything. He made an appointment on Saturday 10/19 (next day) between 2&4, at 1:30 we received a call telling us that the guy was an hour and half out leaving Scotch Plains around 1:30. ETA to our door in Toms River was approximately 3:00 give or take 10-15 mins.

Leaking disposal. The worst of the worst plumbing service. I would give them a negative score if I could. They charged $450 to replace a brand name disposal with a generic cheap replica. Disposal leaked and soaked the bottom of my kitchen cabinet and now I have to replace their leaking disposal and have someone come in to replace the plywood and restore the kitchen cabinet. Simply terrible workmanship. The worst plumber ever.

Called this company for a quote my 88 year old mother need stainless steel basket changed. He arrived on time. Came in looked at the problem took his iPad did the quote and wanted 875.00 including HST. I thought no too expensive. I went to home Home Depot and the stainless steel baskets cost me 71.00 including tax. I find this appalling and this company should be investigated. It's a huge scam. They are independent plumbers that pay Mr Rooter a fee for a job if they land it. It’s actually extortion STAY AWAY FROM THESE CROOKS. I DEALT WITH MR ROOTER PLUMBING IN NEWMARKET. TERRIBLE PEOPLE, LIARS AND FULL ON SCAMMERS. The plumber's name is Fernando terrible people SCAMMERS. Buyer beware.

Called to install bathtub fixtures and fix tub drain stopper. Plumber had no idea what a cable drain was! He just wiggled around the control knob and had no idea how it engaged. I guessed the knob was the control and I'm not a plumber! I asked him to check the fixtures I bought before going to store for a part. He couldn't be bothered to do that - surprise! What could have been rectified in a parts trip ignored so I got nothing installed except basic shower head. I went to parts store after he left and found parts and pictures explaining what I needed. I now know more than the plumber. Grossly overcharged for simple work. Wasted my Saturday. I would never let this company tackle the more complicated leak under kitchen sink. Absolutely awful waste of my time and money.

Robbie ** arrived with a smile, applied booties, and a mat to assure cleanliness as he entered and exited my home. Explained his findings, reviewed different service price options and provide great tips. Robbie doesn't deserve 5 stars, he deserves 10 stars. Thanks Robbie!