Mr. Rooter Plumbing Reviews

Mr. Rooter came out for emergency water line break. Four of the nicest gentlemen I’ve ever had to pleasure of meeting. They were very professional, courteous and friendly. Thank you so much Justin, Dontae, Hayden and Tristian. Will definitely request you all again for future services.

Max was our indoor plumbing tech today. He explained that our catch basin under the sink was shot and needed replacing. Max’s work was thorough and done with excellence. I would recommend Max from Mr. Rooter for anyone in need indoor plumbing work. Thank you, Max for a job well done.

While they are prompt to answer the phone & get someone out to you, they fail in the most important part - fixing your plumbing. They've sent 3 workers out to us and I don't think 1 was over 30. The lack of experience is glaring. The first worker had to be no more than 22, and while he was extremely nice and accommodating, the work was shoddy. He installed a new toilet incorrectly (it moves now), put on a mismatching toilet seat and told me that was normal, and did not shave down or cap the 3" bolt coming out of the bottom.

I recently had Mr. Rooter Plumbing come out to address a plumbing issue at my home. I will say that their response time was very quick, and I appreciated their professionalism upon arrival. They normally charge a $59 service fee just to come out, but in my case, they waived that fee, which I thought was a nice gesture. However, I was quite disappointed with the pricing for the work performed. While the technician was friendly and the job was completed properly, I was charged $731 for a task that I later discovered could have been done by other reputable plumbers for around $200.

Very different experiences. 1st time was a emergency sewer line tree root clearing. The plumber was great, friendly, thorough and the price was reasonable. 2nd time, a outside spigot broke and we needed someone asap. He came out at 9 pm. Hours late, spent most of his time in his truck, so the job wasn't done until after midnight. Still, I was tolerant because he did do good work. 3rd time today is my never again moment. Was supposed to arrive between 8 and 9. Never showed. Called to ask what was going on, was told he had been here, and pretty much accused me of lying because 'he took a picture proving he was here'. Total lie, they went to my neighbor's house. We have 3 dogs. No one pulls up to our house without us knowing.

Do no use!!!!! Unethical, predatory and overpriced. Told me my insurance would pay for mainline water replacement-no need to contact them upfront. Insurance covered $0 and now I have a $16,500 loan that of course they arranged.

They came out to clear a line and charge $750. 2 Days later the line was blocked again they returned and wanted to charge again to do the same job. This is highway robbery. I don't recommend using this company.

Don't use them because you will end up in court to settle financial disputes with them. I met with an estimator on 6/5/25 to get a quote for a basic drain unclogging service. I was told it would be $197 for two hours of work. I also confirmed on the phone with the same person on 6/10/25 that it would be $197 for two hours of work. I also scheduled the service for 6/11/2025 between 9am and 11am. After Mr. Rooter completed all pipe on 6/11/2025, he showed me the price and service I had to pay on an iPad, which was different from the service I requested and the quote. The iPad bill showed $1197 for Hydroscrub. I did not request the use of Hydroscrub for the unclogging. I then contacted their manager, who informed me that they had reviewed our past call and it showed that I verbally agreed to the Hydroscrub service and the $1197 price.

If you'd like to work with unethical liars, cheaters, and scammers, Mr. Rooter Mount Pleasant would be where you should go. Never in my life have I ever experienced such dishonesty. From them sending an unlicensed plumber to our home to them installing the wrong types of toilets the wrong brand of toilets and the plumber walking off the job.. then trying to sneak in an extra $500 hose bit. Customer service Horrible. Plumber Horrible. Our total bill came to about $13,000.. so I'm not complaining about a $200 shoddy service.

7/31/25 We had a leaking toilet and were not able to unscrew the old rusted tank bolts. TJ came in at 8:00 on Saturday night in a couple of hours from a previous call in Red Bank and removed and replaced the corroded tank bolts quickly and professionally with the right tools. He was pleasant and efficient. I will definitely ask for him in the future and recommend him to my friends!

Horrible company that does absolutely nothing, they advertised a leak inspection for $59.00 online. Their guys comes out and doesn’t even know where the water meter is. Call customer service for them to get a new guy out and was met with a thick foreign accent person who was extremely rude and should never work.

We cannot praise the service techs enough. James and PJ would not give up on trying to clear our clogged sump pump drain. James repletely kept trying and working to clear a very, very stubborn clog until he succeeded. If it hadn't been for them, we would have had a very expensive and disruptive repair experience. We will from now on make Mr. Rooter our number one plumbing service and will always ask for James by name to service us.

Mr Rooter was hired by my landlord to do a large job in front of my apartment which they required access to my bathroom. My red light therapy lamp was stolen when given access to my personal bathroom. The company refuses to take care of it. This happened 5/7/2025

These guys are a rip off. Took 2000.00 of my money for “deposit” on a 5000 job. Had Covid emergency with both elderly parents and had to leave the state, so I cancelled appt. Upon the work being completed I would have still owed over 3400.25 ft of gas pipe and fittings was all needed. Already have natural gas. Now, disputed the charge on the credit card because they won’t refund any money nor has any work been done. They sent the only thing I signed was credit card to be ran for the 2000. Now, that signature states no refunds. I never saw anything but the signature part of the tablet. Refunds weren’t discussed. Also, said they paid for supplies and permits already. Wow, 25 ft of pipe for this high company and tax collectors office and permit office says no permits were ever applied for nor paid for.

We have used Mr. Rooter before for a failed garbage disposal; the call this time was for a new faucet. The plumber, Kory, was timely, efficient, and cleaned up behind his work. We are very satisfied with this company and their staff and would recommend them to our family/friends.

Overpriced and misdiagnosed the problem. Thank goodness we got a 2nd opinion. Luckily, we saved ourselves 10k. Will be making a formal complaint to the company. The only good thing was that they were quick to the job, but that probably should have been my first red flag. Do not recommend, use anybody else.

Brian ** was WONDERFUL! Professional, fast and clean. He even covered his shoes and left my place impeccable! I would call the company again just by the wonderful work Brian did. I would give him 10 stars!!!!

Mr. Rooter was amazing! My mom needed and emergency repair, and Mr. Rooter was able to come out right away. I wasn't able to be there, but the plumber called me and kept me in the loop and sent pictures to verify the necessary repairs. Both Ricky, the plumber, and Nikki, the service manager, were kind, thorough and professional. I would highly recommend Mr. Rooter for your next repair. I know I will be using them in the future.

So the call out fee 200.00 after hours.... (Well ok whatever. It was 7 pm Friday night). Then to snake two lines one 15 feet the other 25 feet charge was 650.00. Yes a toilet needed to be removed. "Total charge 850.00 and please sir please sign here...." At least they were upfront about it. I asked them to leave and they did.... This was maybe 60 to 90 minutes work with clean-up... Someone must pay these fees as somehow they are still operating. Second contractor was called and did the job in the estimated timeframe. 425.00. So I paid the guy and gave him 100 cash tip.... Gouging will not be tolerated....

Zach ** is the person to call...That's a fact. He obtained his Master Plumber certification (16,000 hours) years ago and his experience, knowledge and friendly demeanor is unmatched. He and his excellent crew (Noah and Shane) relocated the drain line and water supply in our master bath so that we could install a free standing jacuzzi tub and they did a top notch job. Nice to see that kind of talent available in Melbourne. Thanks Guys!

I would give them 0 stars if I could. Shoddy work... We had a dishwasher install, and 2 bath shower faucet replacements. The screws connecting the brand new dishwasher to the countertop stripped out day one... So now it comes right out of the cabinet opening. The upstairs tub faucet is loose and overturns - brand new from Lowe's. The downstairs faucet was installed OK, but they left a larger than before service hole in my drywall. They told my wife... "We don't do that and don't have a cover in the truck," she called me and I told her that there was shelf wood that they could use.... They put two screws in and it fell out two days later. I fixed that myself. I also put screws in the dishwasher bracket to keep it from coming out, but it was installed crooked to begin with, it seems to be working correctly, but time will tell. Don't let these folks near your plumbing.

They were very quick and professional, and kept me updated on their schedule! There was an unavoidable delay, but they made sure to get someone out the next day. I was able to reach them at any time!!

I wrote a review and took it down after this company tried to fix the problem they created.. I was trying to be nice.. but after paying over 12 grand to have my orangeburg pipes all replaced in my house at their recommendation…and the plumber did great.. except he did not hook my kitchen pipes and plumbing back up… As you can imagine this has been a headache.. Their fix was a plastic pump outside my kitchen window.. Told me it would be fine and no problem…

We have a new plumbing service and we will always request Luke!!!! It was easy to make an appointment, the staff was extremely friendly, polite, professional and Luke's service was a 20 on a scale of 10!!! A few years ago we replaced a very old toilet, but apparently the technician did not install it properly. So our bathroom floor was showing signs of toilet leaks.

The guy charged me $397.87 to install a brand new bare basic Moen Adler 87605 Kitchen Faucet that I bought brand new the day before for $99.99 plus tax. All the existing plumbing was there and in good condition! Nothing else was replaced! $398.00 to install an already purchased $100.00 bare basic kitchen faucet! When I suggested that he super overcharged me, he offered to rip it out! I reluctantly paid and he left! NEVER AGAIN will I call Mr. ROOTER PLUMBING!

I do not write reviews very often and when I do it is only for things that are above and beyond my expectations. Mr. Rooter has been servicing our home for a number of years. I switched when I was not happy with another vendor. Everyone to date at Mr Rooter has been great. But Wesley....he is above the rest. The care custody and control that he took in our house to snake out the sewer line was 2nd to none, he treats your house as if it was his own. He explains everything, is knowledgeable. I have been in the Service industry for many years and there are several characteristics that make people stand out and for me that is curiosity, empathy, and a high emotional intelligence. Wesley has every one of these characters, you are blessed to have him as part of your team. Thank you for everything, Wesley.

We had a leak in our shower wall, today, which is Sunday. The first plumber we called told us it would be $300 before he did any work. When calling Mr. Rooter, I was told the tech would arrive at 11 and he did. Luke was terrific. He analyzed the site, apologized for having to cut the drywall, and did the repair. I had a 10% off coupon which he honored. He also offered to flush our water heater, which was past due. When finished, Luke asked if there was anything he could have done better for us. Amazing. The work was perfect and we now have peace of mind.

Mr. Rooter came out promptly and replaced 4 feet of leaking sewage pipe going toward our septic system. They did a good job in the replacement and squirted high pressure water to make sure the pipes were clear, but they left the old pipe with sewage in it down in the crawlspace and it cost us over $5000. We had another company come out for the cleanup of the pipes and the sewage that the plumbers left for another $1200.

I called Mr. Rooter with a kitchen drain that wasn’t working. The same day someone came and was here about 10-15 minutes for $95 and said he couldn’t get anything out and I needed camera guy for an extra $5 which I paid for. Camera guy came same day and was very nice and explained things well and drew up a plan. I received an estimate and agreed to it. The plumber, very pleasant, came a couple days later and didn’t do all that was in the contract but had the drain somewhat working but advised me to run lots of hot water and that he couldn’t really clean out the pipe well. This is the same pipe that he was supposed to replace.

Bid a sewer clean out with Hydro Jet stating they could not clear line blockage with snake. Also 300.00 for service call. Called local plumber Here in Surprise Arizona. They did not charge for services call and cleared line with snake. 385.00, no service call fee. Terrible company here in Surprise Arizona. Take advantage of seniors who may not know any better. Fortunately I have construction experience and knew this was a rip off attempt. Do your research.

I want to say that I appreciate the quick response Mr rooter came with and diagnosis was very accurate to the exact point they told me no hidden cost. Kyle, Brandon, Peyton, Sarah, Chelsea, Tim, and Taylor all did great in their part in getting my house back up and working again. Highly recommended and price unbeatable especially to their competitors and gave me warranty on the fix. Great company. Thanks again.

I would not recommend them to anyone, he didn't want to put effort on doing the job, all he wanted to do is sell us products and or do whatever to up the charge, and quit as soon as his equipment started shaking and said if he kept going and his machine broke I would have to pay for it....very unprofessional...

Nothing was repaired for the problem I was having. Paid $15000 for replacing one small pipe. Charged for excavation that was not performed. I'm a single woman and they took advantage of me. Don't ever use this company.

There is a reason they offer the cheapest clean-out around - they are not there to clean out your drains. They are there to upsell you a service. The first time they told us the line to the street needed to be replaced… $6,000. The next time it backed up (after we paid the $6,000), they told us the problem was a y junction installed backwards and wanted $550.00 to turn it around.

We had service in July and needed the same service again for the same problem. When I called the receptionist she said to just talk to them when they come out and they can probably discount it. That's exactly what I did and they said that they cannot. We went ahead and went with them anyway, because we needed the problem to be fixed.

The service was good, the guy who came to the house was professional. The guy who answered the phone was very helpful. My problem was with the price- very expensive $650 to unclog a shower and the toilet..I found another company that charges much less $159. I feel ripped off by $500 difference.

Their prices are unbelievably ridiculous. Had to shut off valves installed which would cost $20 at tops at the store very easily installed and a pressure gauge $995. I can't believe that they can get away with these prices. My problem that I called for still is not fixed because there are two parts to my bathtub handles that cannot be found so it's tore apart still.

I contacted Mr Rooter due to water leaking on my kitchen and bathroom floors. I explained the issue to Alex when he came out that there was no consistent patterns for the leaking. I would not have any leaks for a week and then several days in a row. I explained the leaking was not correlated to my use of dishwasher/washing machine/shower/sinks etc. Hydro scrub was done/visual inspection with camera, and Alex said my sewer pipes were corroded and leaking with large holes and that was the source of the water. I was quoted $8000. He guaranteed I would no longer have water on my floors. I had to open up a charge account and finance the repair. Then he tells me there is more damage than what he saw and that a larger portion of the pipes needed to be replaced. and said it would be $14000.

Tried to charge me $15,000 to replace 10 feet of sewer line. When I canceled the project before they started, I was charged $800 cancelation fee. I read that the average cost for that work is $2,000 to $3,000. Grossly overcharged.

I called Mr. Rooter Macomb on 8/21/24 requesting the installation of a new kitchen sink. They were able to send Adam ** out the following day to look at my issue. He was very professional and was able to provide quote and scope of work. He returned the day after (8/23) to complete the work with Jeremy **. The two of them installed the new sink, cleaned the drain, and repaired everything over the course of the afternoon. They were both very professional and friendly and did a great job with the installation. After dealing with plumbers that take forever to schedule appointments and don't always do a great job with them, it was a breath of fresh air getting such fast and professional service. I would definitely recommend using Mr. Router of Macomb and both Adam and Jeremy for your plumbing needs and I will be calling them for my future needs as well. Thanks again for your fast, friendly and efficient service!