Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
ConsumerAffairs has collected 187 reviews and 213 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,313,342 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 9, 2022
I believe that after what I was told on the 2nd visit it is their fault from the first visit the drain is broken. I was told that what he did was or shouldn’t have been completed the ways he did it. In 12 years I have lived here I have never had water coming out of the ground into the yard from the work they have completed. The employee with all of the tattoos stated he would not have used the water pressure cutter or metal cutter in this type of drain. My neighbor was watching the work get completed and has never seen water come out of the ground this way.
Reviewed April 10, 2022
I don’t normally write reviews. But, I got ripped off so bad by Mr. Rooter I feel it necessary to say something. They came to my house. Did some illegal stuff, didn’t fix a thing, and charged me a fortune. Do not use this company. Daniel ** of Mr Rooter in Williamsburg, VA can not be trusted.
Reviewed Jan. 6, 2022
Mr. Rooter McKinney. I got a new water heater from Mr. Rooter McKinney. Bought the member fee to extend the guarantee. Called them twice before warranty expiration and they never responded. Called them after expiration to perform general maintenance. Was told I had to pay $69 fee and agree since it was something to be done. Made arrangements for a visit, but they never showed up. Called back and they did not have a record of my calling. You better get another plumbing company.
Reviewed Oct. 26, 2021
I 1st called to confirm a coupon deal for cabling a toilet. The worker seemed to have no idea how to fix the toilet; when he finally cabled it out, he told me cabling a toilet was almost 4 times what I had been quoted. By the time he finished his "work" and left, the toilet was no better but cost me 4 times what I was quoted. I called to discuss the problem, spoke with operators twice but neither call was ever returned. You don't want to deal with this company!
Reviewed Dec. 21, 2020
Kept telling me they would be coming in an hour and went through most of the day calling every hour and no show. Their sales manager is useless and not trustworthy. Find someone else to help. The dispatcher has no experience at her job.
Reviewed Dec. 1, 2020
Called Mr. Rooter for backed-up bathroom sink. Plumber arrived, said we had galvanized steel pipes, old, and he would not use the auger to clear drain. Needed a smaller one which he does not carry on truck anymore. Suggested 1700.00 worth of work to get my drain unclogged. We declined. Purchased 65.00 dollar bottle of drain cleaner and paid 185.00 for visit... A total of 245.00 and my drain is still clogged. Husband called and expressed our discontent and was told they would not refund our money but would send someone else out for another 185.00. We declined. I would not recommend this company to my worst enemy.
Reviewed Nov. 10, 2020
They do not give an itemized bill. They overcharge about 75% more for the parts and labor than they actually cost. I believe because of the neighborhood I live in they think that overcharging is alright.
Reviewed Sept. 16, 2020
Felt like I was ripped off. When you call and get their recording, it lists all of the things you can expect. I got none of that except for the smile. The guy used auger and unstopped it. My husband is actually under hospice care and I accidentally dropped the lid from his urinal and flushed before I knew it. I told him that. He did get it unstopped and it flushed twice. Charged $175.00. Next day, it was stopped up again. Guy told me that if what he did didn't work, I would need new toilet and cost of all would be $650.00. I called someone else and he took toilet outside and got lid out. I have called several times to question bill and see if there would be any kind of discount since it wasn't fixed. They do offer a Sr discount, but you have to ask for it.
Ridiculous, when they can see my 83 yr old husband in bed. I left word and the girl told me she sent owner email to see if he would do something. After 4 calls and no return call, I'm writing this review. TERRIBLE CUSTOMER SERVICE!! Being on a fixed income only, $175 was a lot of money to have to then pay someone else to actually fix the problem.
Reviewed Aug. 20, 2020
If you are desperate to have a plumbing emergency fixed please DO NOT CALL THIS COMPANY. We called this company hoping they could come out quickly to inspect a clogged bathroom drain on (8/19/20). The technician never even told us his name. He immediately diagnosed the problem as a clogged sewer line without even inspecting our toilet or pipes. He told us it would be $579 to snake our line and that he would have no problem clearing the line, again without even visually evaluating the plumbing. The technician proceeded to set up all his equipment in my residence without the use of protective gear or tarps, he even joked to my husband "how dirty and covered in sewage" the equipment was.
My 5 year old son had also had a surgical procedure done the same day so we were obviously concerned about the germs and bacteria being brought into our home and sat on the floor without a tarp or covering, the technician said they follow a rigorous clean up procedure once they are finished. After sending the snake down 45ft the technician told us our main line was broken outside the house and that he had to "call his manager". We later found out from another professional plumber that 45ft wouldn't have even been enough snake to reach the outside line. The technician came back in and advised us that his Manager could send another crew to our house the next day to run a camera and evaluate our broken line from another $400.
I advised the technician that we weren't comfortable with that considering that we were not having any other signs of a broke pipe. I also asked for the technician's supervisor's phone number so we could speak to him about the price to partially snake our line since the technician guaranteed he would be able to unclog it and did not. The technician told us he would give us the number once he packed up. He proceeded to pack up his gear, performed no cleaning, left our bathroom and hallway completely covered in sewage. He put our toilet back on but left a piece of the toilet in our bathtub, completely foregoing to install it under the toilet. The technician advised us that he would be back with his supervisor's phone number. He NEVER RETURNED, got in his truck and left.
No formal bill was given to us, no statement of what services were performed. We don't even know his name. I have photo evidence of all the damages including damaged to our floor and woodwork. This was the WORST EXPERIENCE I have ever encountered with a "professional" company. I felt completely taken a advantage of, it felt as if the technician knew we were desperate with a sick child and he saw a opportunity to exploit the situation. We are assuming the company will try to bill us for this botched experience. PLEASE DO YOURSELF A FAVOR, DO NOT USE THIS COMPANY. If anyone is interested in seeing the photos please email me at **.
Reviewed July 15, 2020
I have been a preferred customer of Mr. Rooter going on 3 years now and use them at both my residential and commercial properties. Recently I had a problem with a toilet at my commercial property. They came out quickly and diagnosed and fixed the problem and gave a 30 day warranty at over $380.00. They had to come out again within the 30 days and snake the toilet again. I called for a third time 33 days later because the same problem was occurring. They came out and diagnosed the problem differently and wanted to charge $500.00 for snaking the drains a third time. Not only did they not diagnose the problem correctly the first time I find the price for the new diagnosis exorbitant, especially during these pandemic times. I will not be using them in the future. They could have just came out and fixed the problem.
Reviewed May 13, 2020
We purchased new fixtures for the tub and shower in our master bath. I called today to schedule an appointment. I was able to get one scheduled for today, and the plumber arrived by noon (well within their indicated time window). Ken did a nice job in installing our new fixtures, including advising me in advance of the installation cost and any potential issues with replacing the old fixtures. The work was done well and the work area was clean. All is in working order. This is how service ought to be!
Reviewed May 13, 2020
I paid premium price 15,000 to get lies and total disrespect for my house. Complete filthy job and wasn’t even able to tape the plastic correct to prevent the dust from infiltrating upon my entire home.
Reviewed May 4, 2020
I called Rooter to install for me a Reverse Osmosis water filter for my home. For this simple installation they wanted to charge me $750. They said this was 'industry standard'. I thought this sounded fishy so I declined. I then received an estimate from another plumbing company and they only charged me $185 and it took the plumber 15 minutes to install it. Do not trust these people to give you a fair price.
Reviewed April 20, 2020
I had a service call. 2 guys came. They were too focused on giving me an estimate for a 30k repair job that they forgot about the what they came for. They charged me 630 the 1st day. Later that night we had problems in the same are. They wouldn't come the same day. They came the next day and charged me another 220. A month later we are still having the same problem. Very dishonest people and only after your money. DO NOT CALL THEM.
Reviewed Jan. 28, 2020
Mr. Rooter is a very professional plumbing business. They sent a picture of who is coming over for safety reasons, always arrived on time ready to fix whatever the problem is. There is no charge for diagnosing the problem even if I decide not to have it done! They went beyond expectations! We suddenly had a high water pressure coming to our house affecting our water heater. They installed a P.R.V. down by the road which was pricey but a lot of labor went into it.
Later in the year we had intermittent water pressure problems. Twice they came out and investigated at no cost. Eventually we asked them to replace the P.R.V. and they did that at no charge! It could have been a faulty P.R.V. but it very well could be due to the water company digging around our fire hydrant and dirt getting into the line causing the P.R.V. To falter. Past plumbers I have charged $400 per chore, even if it was simply replacing a faucet. Mr. Rooter is reputable and I highly recommend them before taking a chance with other companies.
Reviewed Jan. 10, 2020
We had our septic tank cleaned and the guy who did it from another company never put the lid on straight so when it rained, our tank would fill up. So we called Mr. Rooter to see if the problem was the lid. When the guy got to the house, a $50 service call went to $250.00 if he had to dig. I agreed to pay the 250. He dug and said the drain field was clogged and he could use high pressure water to clear it out. Now we are up to $1200.00 and he stuck a hose in and it only went a little ways in and said the drain field was bad and we need a whole new system and have it moved somewhere else in the yard and also said "who knows how old this house is anyway" (house was built in 2003).
I asked how much and was told, now this is for a 1 bathroom house with 1 kitchen sink and a washer machine. I was told $10,000.00 to $12,000.00 for a new tank and drain field. Then he tell me that he only makes commission on these job and they get tips also. TIPS??? REALLY??? I would trust the guy trying to sell me a car warranty over the phone for a car I don't have before I would ever trust this company again. Taking advantage of a disabled veteran. SICK!!!
Reviewed Jan. 6, 2020
James ** from Mr. Rooter came by the house to replace my expansion tank on my water heater. He was on time, very professional, and friendly. He did a great job for me and answered all my questions. I won't hesitate to call Mr. Rooter again!
Reviewed Jan. 6, 2020
My water heater burst and leaked Friday night so I called Mr Rooter first thing in Saturday morning to ask whether they can help and replace the heater. They said yes and scheduled me for noon. When nobody showed up by 2pm, I called to hear that they had another emergency which would be taken care of within 20 minutes before they head to us. By 4pm, there was still nobody. When I started complaining at 5pm, they said they cancelled the appointment because I got angry. They made me lose all Saturday to call somebody else and left me and my family without water until Monday. They are greedy to squeeze more people into a day without thinking that they might not do all and leave some people in cold on a weekend.
Reviewed Jan. 4, 2020
Main line clogged after $600.00 roots still in the system. After removing my clog the guy scoped the drain. He points out some roots and keeps going. I asked, "Wait what about the roots?" He said he would need to do a flush/sluts for $1,100.00. Then said that would not help much. He then said the pipe was separate and would cost $4,200.00 to fix. I've used other companies in the past. The main was snaked out came roots and all for a lot less money. Fool me once shame on you. I'll eat this cost and see what happens in the future. Because I didn't follow up on their recommendation I did not receive at least a one day warranty.
Reviewed Dec. 31, 2019
This company charged 300.00 for a simple change out of a garbage disposer. It takes about 15 to 20 minutes to do this. My brother in law didn't know any better and paid this con for this. I can't stand it when a company cons older people that don't know any better for a simple service job. If you don't have a problem with a company stealing your hard earned money this company is for you. If you do have a problem with a company running a con like this ask them to leave. Please take the time and call around to other companies before letting this company in your house.
Reviewed Dec. 24, 2019
I had a gas line replaced 7/2016. I smelled gas in my garage 12/24/19 and called the GAS CO. They detected the line my house that Rooter replaced was leaking gas all through my house. I called the Emergency #805-982-2028. It is now 2 hours later and I have not heard back. I called back 3 times and still not getting a call back. I paid 7000 cash to them and felt I was ripped off because I had no choice when the first leak was detected and a widow. I would like to get in contact with the president of this company. Alfredo was the technician.
Reviewed Dec. 20, 2019
Mr. Rooter Plumbing of Dallas made an overcharged my credit card by $439.29 without my knowledge, consent or approval. I had called up Mr Rooter's customer service on August 15th for coming out and diagnose a plumbing issue at my property at **. I don't physically live at the property. I had asked on the phone about the Trip Charge fee and I was told it was $99.50. I approved the "Trip Charge Fee" to the person on the phone to send out technician to come out, assess the issue and recommend solution and offer quote to fix the issue. I had specifically instructed that any repairs should be done only after my explicitly approval and is contingent on the amount quoted for the repairs by the technician. My tenant reported that the plumbing technician did come out on August 15th, did some work and left. But the issue remained unresolved.
I was NOT informed as to what the issue was and was NOT provided information on the quote to do the repairs either by phone or email. Few days later when I checked my credit card statement, I noticed a charge of $538.79 from Mr Rooter. I had only authorized Trip charge fee of $99.50. I did not receive any email quotes/phone calls from technician to discuss quotes for any work performed. Hence any charges above $99.50 are unauthorized and should be reversed by Mr Rooter.
Recently I received mail from the business claiming that the charges are valid. I went through the documentation shared by Mr Rooter. The documentation simply clears the fact that I had scheduled a visit with Mr Rooter and they did indeed come out to assess the plumbing issue. This part was never in dispute and I have already informed that I am willing to pay $99.50 as Trip Charge fee for the visit. However the documentation also consists an Invoice with some work details. My name is not present on the invoice. The signature on the invoice is NOT my signature. This business has fraudulently charged my credit card without my authorization or signature and is now refusing to refund the unauthorized charges.
Reviewed Dec. 2, 2019
Andrew from Mr Rooter came out and appraised our pipes for the Pipe safe program. He said the pipes looked good and stated we'll be covered as "soon as I get into my truck and input the info". We were also going to receive paperwork pertaining to the Pipe Safe program. A month later and nothing. I called Mr Rooter who passed the buck to the Water Co, who passed the buck to Pipe Safe. At this point I decided it's an omen to avoid both Mr Rooter and Pipe safe.
Reviewed Nov. 8, 2019
My husband and I had food and water backing up in our basement when running the dishwasher and using our kitchen sink. We called Mr. Rooter last Sunday for a free estimate and were told we needed a new sewer line replacement. After being convinced that they needed to snake and jet our main line that day we were told if it happens again we need to immediately have our main line replaced or it could end up collapsing.
Last night we figured out ourselves that it was not the main sewer line that was backing up like Mr. Rooter tried to convince us but the piping in our kitchen that had a clog. After dinner I ran our dishwasher and noticed water again coming up in our basement. My husband and I agreed that this did not make sense, since Mr. Rooter had just snaked and jetted where they said the issue was coming from 4 days prior. We tested our toilets, shower and bathroom sinks and were not experiencing this issue.
I called Mr. Rooter again last night and said I felt we were being taken advantage of and they were not being honest. A different supervisor was sent out to our house and agreed it was not the main line that was causing our problem but grease in our kitchen pipe. If we were given accurate information and not scared into having our main line jetted this is something we could have handled ourselves. Instead were robbed by Mr. Rooter and paid just under $1000 to “fix” what we were convinced was a much bigger issue.
Bill ** was sent to our house before anything was looked at. I later found out that Bill reports directly to Steve ** who is the Excavation Specialist for Mr. Rooter. Before anything was looked at Mr. Rooter decided they wanted to sell my family a $7,000 new main sewer line and dig out our front yard instead of being an honest company and finding the real issue we were experiencing.
When we expressed concern about affording such a big unexpected expensive Bill gave us his spiel on their financing program. Bill and a technician were at our home for hours pushing and convincing us we had this huge expense coming up. Instead of testing the pipes and checking our kitchen like professionals should, Bill wrote in our notes that we were having a problem when running our clothes washer, which is not true. We even laughed about our dog trying to snack on the food coming up in the basement. I’m not sure about anyone else but I do not keep food in our washer and dryer.
It is well known that houses in the Willowick area have clay pipes and were built in the 50's. Of course there will be some cracking, this does not mean they need replaced immediately or that it is causing a problem in your home. Mr. Rooter targets young families who they think do not know better and uses this as a business strategy to get as much money out of you as they can. They try to take advantage of our community by scaring their customer into thinking they need a new sewer line. Bill told us after we were convinced that we needed to have our main line snaked and jetted that if it backed up again we needed to have it replaced quickly because it could collapse. Of course Mr. Rooter knew it would back up again because they did not fix the real problem in the first place. Do not let this company lie and take advantage of your family like that did ours.
Reviewed Oct. 25, 2019
Came to my sons house to give quote on new gas line and install new water heater. 2200.00 they said 4 hour job. 1st. day guy shows up not right tools. 2nd. day does not show says had a flat. Yea right, thats why nobody could get in touch with him. This is the weekend now, guy calls on Sunday wants to drop by and work on it, THIS IS 5TH. DAY INTO A 4 HOUR PROJECT. Another guy shows up to finish gets done. They dont secure the lines, have another guy look this over and finds a small gas leak, I would not recommend these guys to nobody.
Reviewed Oct. 20, 2019
Called noting we have been experiencing a rotten egg odor in 1 of our bathrooms. The gentleman on the phone said we will have to see the cause before we do anything. He made an appointment on Saturday 10/19 (next day) between 2&4, at 1:30 we received a call telling us that the guy was an hour and half out leaving Scotch Plains around 1:30. ETA to our door in Toms River was approximately 3:00 give or take 10-15 mins.
At 4:15 my husband was really mad. He said they will charge us the house visit of $75.00 and say they would have to come back to find the problem and do the install of the toilet and vanity. At 5:20 we did not receive a phone call nor did anyone show up. My husband called Mr. Rooter back and said no one showed up and that he didn't want to do business with them. Eric on the other end said "I'm sorry, I understand" and hung up. He couldn't have cared less. This is a disgrace, and entire wasted, we both work all week and our weekends are quality time to us.
Reviewed Oct. 5, 2019
Leaking disposal. The worst of the worst plumbing service. I would give them a negative score if I could. They charged $450 to replace a brand name disposal with a generic cheap replica. Disposal leaked and soaked the bottom of my kitchen cabinet and now I have to replace their leaking disposal and have someone come in to replace the plywood and restore the kitchen cabinet. Simply terrible workmanship. The worst plumber ever.
Reviewed Oct. 2, 2019
Called this company for a quote my 88 year old mother need stainless steel basket changed. He arrived on time. Came in looked at the problem took his iPad did the quote and wanted 875.00 including HST. I thought no too expensive. I went to home Home Depot and the stainless steel baskets cost me 71.00 including tax. I find this appalling and this company should be investigated. It's a huge scam. They are independent plumbers that pay Mr Rooter a fee for a job if they land it. It’s actually extortion STAY AWAY FROM THESE CROOKS. I DEALT WITH MR ROOTER PLUMBING IN NEWMARKET. TERRIBLE PEOPLE, LIARS AND FULL ON SCAMMERS. The plumber's name is Fernando terrible people SCAMMERS. Buyer beware.
Reviewed Sept. 29, 2019
Called to install bathtub fixtures and fix tub drain stopper. Plumber had no idea what a cable drain was! He just wiggled around the control knob and had no idea how it engaged. I guessed the knob was the control and I'm not a plumber! I asked him to check the fixtures I bought before going to store for a part. He couldn't be bothered to do that - surprise! What could have been rectified in a parts trip ignored so I got nothing installed except basic shower head. I went to parts store after he left and found parts and pictures explaining what I needed. I now know more than the plumber. Grossly overcharged for simple work. Wasted my Saturday. I would never let this company tackle the more complicated leak under kitchen sink. Absolutely awful waste of my time and money.
Reviewed Aug. 24, 2019
Robbie ** arrived with a smile, applied booties, and a mat to assure cleanliness as he entered and exited my home. Explained his findings, reviewed different service price options and provide great tips. Robbie doesn't deserve 5 stars, he deserves 10 stars. Thanks Robbie!
Mr. Rooter Plumbing Company Information
- Company Name:
- Mr. Rooter Plumbing
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.