Mr. Rooter Plumbing Reviews

Mr. Rooter is a very professional plumbing business. They sent a picture of who is coming over for safety reasons, always arrived on time ready to fix whatever the problem is. There is no charge for diagnosing the problem even if I decide not to have it done! They went beyond expectations! We suddenly had a high water pressure coming to our house affecting our water heater. They installed a P.R.V. down by the road which was pricey but a lot of labor went into it.

We had our septic tank cleaned and the guy who did it from another company never put the lid on straight so when it rained, our tank would fill up. So we called Mr. Rooter to see if the problem was the lid. When the guy got to the house, a $50 service call went to $250.00 if he had to dig. I agreed to pay the 250. He dug and said the drain field was clogged and he could use high pressure water to clear it out. Now we are up to $1200.00 and he stuck a hose in and it only went a little ways in and said the drain field was bad and we need a whole new system and have it moved somewhere else in the yard and also said "who knows how old this house is anyway" (house was built in 2003).

James ** from Mr. Rooter came by the house to replace my expansion tank on my water heater. He was on time, very professional, and friendly. He did a great job for me and answered all my questions. I won't hesitate to call Mr. Rooter again!

My water heater burst and leaked Friday night so I called Mr Rooter first thing in Saturday morning to ask whether they can help and replace the heater. They said yes and scheduled me for noon. When nobody showed up by 2pm, I called to hear that they had another emergency which would be taken care of within 20 minutes before they head to us. By 4pm, there was still nobody. When I started complaining at 5pm, they said they cancelled the appointment because I got angry. They made me lose all Saturday to call somebody else and left me and my family without water until Monday. They are greedy to squeeze more people into a day without thinking that they might not do all and leave some people in cold on a weekend.

Main line clogged after $600.00 roots still in the system. After removing my clog the guy scoped the drain. He points out some roots and keeps going. I asked, "Wait what about the roots?" He said he would need to do a flush/sluts for $1,100.00. Then said that would not help much. He then said the pipe was separate and would cost $4,200.00 to fix. I've used other companies in the past. The main was snaked out came roots and all for a lot less money. Fool me once shame on you. I'll eat this cost and see what happens in the future. Because I didn't follow up on their recommendation I did not receive at least a one day warranty.

This company charged 300.00 for a simple change out of a garbage disposer. It takes about 15 to 20 minutes to do this. My brother in law didn't know any better and paid this con for this. I can't stand it when a company cons older people that don't know any better for a simple service job. If you don't have a problem with a company stealing your hard earned money this company is for you. If you do have a problem with a company running a con like this ask them to leave. Please take the time and call around to other companies before letting this company in your house.

I had a gas line replaced 7/2016. I smelled gas in my garage 12/24/19 and called the GAS CO. They detected the line my house that Rooter replaced was leaking gas all through my house. I called the Emergency #805-982-2028. It is now 2 hours later and I have not heard back. I called back 3 times and still not getting a call back. I paid 7000 cash to them and felt I was ripped off because I had no choice when the first leak was detected and a widow. I would like to get in contact with the president of this company. Alfredo was the technician.

Mr. Rooter Plumbing of Dallas made an overcharged my credit card by $439.29 without my knowledge, consent or approval. I had called up Mr Rooter's customer service on August 15th for coming out and diagnose a plumbing issue at my property at **. I don't physically live at the property. I had asked on the phone about the Trip Charge fee and I was told it was $99.50. I approved the "Trip Charge Fee" to the person on the phone to send out technician to come out, assess the issue and recommend solution and offer quote to fix the issue. I had specifically instructed that any repairs should be done only after my explicitly approval and is contingent on the amount quoted for the repairs by the technician. My tenant reported that the plumbing technician did come out on August 15th, did some work and left. But the issue remained unresolved.

Andrew from Mr Rooter came out and appraised our pipes for the Pipe safe program. He said the pipes looked good and stated we'll be covered as "soon as I get into my truck and input the info". We were also going to receive paperwork pertaining to the Pipe Safe program. A month later and nothing. I called Mr Rooter who passed the buck to the Water Co, who passed the buck to Pipe Safe. At this point I decided it's an omen to avoid both Mr Rooter and Pipe safe.

My husband and I had food and water backing up in our basement when running the dishwasher and using our kitchen sink. We called Mr. Rooter last Sunday for a free estimate and were told we needed a new sewer line replacement. After being convinced that they needed to snake and jet our main line that day we were told if it happens again we need to immediately have our main line replaced or it could end up collapsing.

Came to my sons house to give quote on new gas line and install new water heater. 2200.00 they said 4 hour job. 1st. day guy shows up not right tools. 2nd. day does not show says had a flat. Yea right, thats why nobody could get in touch with him. This is the weekend now, guy calls on Sunday wants to drop by and work on it, THIS IS 5TH. DAY INTO A 4 HOUR PROJECT. Another guy shows up to finish gets done. They dont secure the lines, have another guy look this over and finds a small gas leak, I would not recommend these guys to nobody.

Called noting we have been experiencing a rotten egg odor in 1 of our bathrooms. The gentleman on the phone said we will have to see the cause before we do anything. He made an appointment on Saturday 10/19 (next day) between 2&4, at 1:30 we received a call telling us that the guy was an hour and half out leaving Scotch Plains around 1:30. ETA to our door in Toms River was approximately 3:00 give or take 10-15 mins.

Leaking disposal. The worst of the worst plumbing service. I would give them a negative score if I could. They charged $450 to replace a brand name disposal with a generic cheap replica. Disposal leaked and soaked the bottom of my kitchen cabinet and now I have to replace their leaking disposal and have someone come in to replace the plywood and restore the kitchen cabinet. Simply terrible workmanship. The worst plumber ever.

Called this company for a quote my 88 year old mother need stainless steel basket changed. He arrived on time. Came in looked at the problem took his iPad did the quote and wanted 875.00 including HST. I thought no too expensive. I went to home Home Depot and the stainless steel baskets cost me 71.00 including tax. I find this appalling and this company should be investigated. It's a huge scam. They are independent plumbers that pay Mr Rooter a fee for a job if they land it. It’s actually extortion STAY AWAY FROM THESE CROOKS. I DEALT WITH MR ROOTER PLUMBING IN NEWMARKET. TERRIBLE PEOPLE, LIARS AND FULL ON SCAMMERS. The plumber's name is Fernando terrible people SCAMMERS. Buyer beware.

Called to install bathtub fixtures and fix tub drain stopper. Plumber had no idea what a cable drain was! He just wiggled around the control knob and had no idea how it engaged. I guessed the knob was the control and I'm not a plumber! I asked him to check the fixtures I bought before going to store for a part. He couldn't be bothered to do that - surprise! What could have been rectified in a parts trip ignored so I got nothing installed except basic shower head. I went to parts store after he left and found parts and pictures explaining what I needed. I now know more than the plumber. Grossly overcharged for simple work. Wasted my Saturday. I would never let this company tackle the more complicated leak under kitchen sink. Absolutely awful waste of my time and money.

Robbie ** arrived with a smile, applied booties, and a mat to assure cleanliness as he entered and exited my home. Explained his findings, reviewed different service price options and provide great tips. Robbie doesn't deserve 5 stars, he deserves 10 stars. Thanks Robbie!

We had a young man come to our home to look at a backed up drain, the man never once checked the pipe for pressure to try to locate the problem. It was clear that he did not want to do any work, instead he just blamed it on the cesspool. We had our cesspool guy come, and he said it was fine and the trap in the main line had a blockage. It is sad that the Mr. Rooter man did not even try to help us, instead just charged us $70 for a 5 min conversation. I do NOT recommend this company at ALL!

Wish I had looked at these reviews before hiring Mr. Rooter. I bought a water heater and hired them to install it. When they got here they told me I had bought the wrong water heater. That was, of course, my mistake, but when they returned the water heater they returned it to the store from which it came and bought another one. I was never able to get anything more than about $123 in store credit from the store. In other words I was charged for two water heaters. I gave up trying to get my money back from the store. Then, this weekend, it was hot so I turned on the central air. When I later went down into the basement I found the cellar and den floors all wet. Why? Mr. Rooter had unplugged the humidifier and left it unplugged. This caused the pump to shut off and the floor to get flooded.

WE HAD A SEWER MAIN BLOCKAGE. THEY CAME FOR OVER A WEEK FOR A FEW HOURS A DAY AND THEN HAD TO LEAVE TO DO OTHER JOBS. Took them almost ten days to do a half ** job. Had to have them back 30 days later to fix a pipe that was leaking due to them putting in wrong pipe size. 6 months later leaks again. Called them and scheduled a appointment and for a week they kept calling at 7pm at night and said they can't make it and will be there next day. This went on for a week.

If you want an honest, reputable plumber, GO SOMEWHERE else. After shelling out almost 10k and asking for a before and video, they will not provide a before and after video. After reading the reviews and seeing how much scamming this company seems to do, I want a video. They want an additional 5k for pipes that they were jetting and something happened. This is the worst company I have ever dealt with. It is a shame that we were in such dire need to get things fixed we didn't do our research. That is our fault and will NEVER happen again. They have a guarantee on their work, which doesn't mean a damn thing to me. I would rather pay someone, if we have issues than to use this company. Do not sent Jacob or any of his crew to my house and stop texting us as well.

☆☆☆☆☆ The North Central Indiana location provides excellent service at reasonable prices given before work is done. I have used them a lot (due to my mischievous kids and older home) for 14 years. I have had the same consistent, on time, and knowledgeable person every time; just 2 guys that I know by name over the years. I've always been satisfied with their courteous and professional service.

Do not use Mr. Rooter!!!! Their plumbing tech left crap (literally) strewn across my walls, floor, sink & faucet after snaking my interior main line. I reached out to them twice by email and twice by phone and have gotten no response.

Absolutely horrible!!! Two guys showed up at my house to fix the drain underneath the kitchen sink. The one guy didn't say anything while the other guy was crass and rude. It took them 4 minutes to fix the drain and they charged me $250. DO NOT use this company. They are the worst.

I’ve never written a review before but don’t want people to get suckered like I did. They are complete con artist. Check out some of the review by others. It seems this is a company that puts pressure on their employees to maximize sales. My sewage pipe was clogged. They tried to snake the sewer pipe but were not able. They charged me $950. I found out later Mr. Drain charges about $400 and if they cannot clear the pipe $200. Basically, I paid $800 more than I should have. They then gave me an estimate to dig up and replace the sewage line. It was about $25,000. I had the job done by someone else for $6,000.

This is great and very quick responsive company! Sent an email at 8pm and the next day by 10am they have called me arrange a technician name Jarrod and George to come see the job. Unreal how on the ball the company is and very easy people to work with. Jarrod explains to you the cost to repair, why it happened, what should be done in the future and pictures are also taken to keep records of the work they have done. They are super friendly and if you call them ask for Jarrod to come see you. Cheers.

I called this company because of water backup. When one of the plumbers walked in and we showed him how the toilet had overflowed and the tub was backed up he immediately told us that the cost would be $624.95 which shocked us but because it was below zero outside and we were expecting a minus fifty degree the following day we felt we had no choice so we agreed. WELL, after removing the toilet and supposedly using a camera they tell us that the rodding wasn’t working. In the meantime I reminded them of what I had told them when they got there, that EVERY OTHER plumber we called in the past rodded from the outside and after rodding out the tree roots the plumbing was solved.

Supposed to be there Friday to fix things but due to weather they was behind so asked if they could come Monday between 10-12... Well here it is almost 7 and no plumber. Really annoying when I have water all over my kitchen.

An honest review for Mr. Rooter North York Josh **. Request for him if you have a job. I will break down why and why I will likely use them again. I have some knowledge of plumbing and basic home repair. It was an interest I took in school, just headed into a corporate position instead. I called a few contractors for a major reno to my bathroom as I know I am out of touch and didn’t want to take shortcuts. Some seemed okay with a slightly better price & others (I assume); took me for being a girl. They quoted items that just didn’t make sense. Thank gawd I know better and had an uncle experienced in the field. So here is why I recommend Josh from Mr. Rooter.

We had a simple leaky shower head. A problem we'd been unable to solve. Mr. Rooter from Boulder, Colorado, arrived and worked for an hour. He cleaned our shower head and removed the cartridge from inside our shower faucet. Presumably it was replaced, at least he said so. When he left the faucet no longer worked properly and the shower head continued to leak. We called and dutifully he came out again the next day - same guy. He fumbled around again and explained to my wife what he had done. The leak got worse and the faucet continued to not work properly. I called yet again. The office staff was very nice. We had two people come out the following day to fix the issues.

DO NOT USE THIS COMPANY!! I had the absolute worst experience I have ever had w/ any home improvement I’ve ever had done. I called Mr. Rooter 1st thing on a Friday morning, after noticing water coming out from my hot water tank. They were able to send a technician the same day. When the technician, Scott, arrived, he was noticeably anxious & displayed behaviors, such as humming the same one line of a specific song over & over again for hours on end, profuse sweating from head to toe (despite it being mid-December), constant jaw clenching & throat clearing, etc. He surveyed the hot water heater & after a short time, determined that there was a leak in the tank & that it would need to be replaced entirely.

We was having trouble with hall bathroom clogged. I called Thursday and they asked for credit card info and charged me 50$ upfront before coming. Then two men arrived. Asked me information I said it just needed a toilet auger. Only drain in house that was backed up. Took 2 min or less to unclog my toilet. I'm disabled and just came home from 3 months from hospital... I was unable to do it myself. I've done my own Plumbing repair for years... And knew it wasn't a hard fix. They charged me 369$ for two min or less of work. I asked did they want my kidney also. Damn... I've never been charged that much for hardly any work. Jeez. Stay away from this company. MR ROOTER IS CROOKS. DO NOT CALL THEM.

$3767 - 2 bathroom stools and shower with some pipework. Kind, pricey people. Very please with job, but will have to pay. People will not take money with them when they die; don't rob vulnerable clients.

Talked to someone named Adam and the guy was plain rude on the phone and definitely was quoting a more expensive price (called two other places). I heard music and people in the background. Not professional at all.

I chatted online with this company about the problem with pressure of water in my house and then talked to a representative over the phone. When the arrangement for a plumber was done, I expressly asked the representative on costs of the plumber's visit and received an answer that "the initial estimation and assessment of the situation" is free of charge. When the plumber arrived at my house, he immediately asked for $180 for looking at the pipes. I consider this company's approach misleading the public. It is disrespectful to lie right in the beginning to a customer and waste their time. I will avoid this company.

I call them October 16 because there was water around my house and inside it went through the slab, they said it was going to be 200 so gave them my credit card information, the guy came and shut off the water from where the meter is. Then he said he was coming back the next day to see where the leakage was. October 17 he came and checked the water pressure and said we had a leakage and it was going to be 5500 to replace 65 ft of water line, but we wanted just whatever was close to the house so he said it will be 3300 for 35 ft of water line. He asked for a credit card and I told him that I was going to give him one because the one you used the day before wasnt going to have enough credit but he said I could use the one I already had because the card wasnt going to get charge. That it was only a formality for him to be able to start working the next day. So the same day I checked my credit card statement and they had charge me with 1100.

Started to install a toilet tank repair kit on a Saturday morning but ran into trouble with trying to remove rusted bolts. Called Mr. Rooter and had to pay $100 upfront to have a tech come to the house. Told me it would cost $700 dollars to fix the toilet. I didn't want to lose the first $100 so I agreed. He used the repair kit I bought at Home Depot, didn't subtract the cost from the bill, and they email you the receipt which is not itemized. Came home Tuesday and the toilet was leaking from the bolts that hold the tank to the bowl. Called at 2 PM and no return call the rest of the day. Called again at 4 AM Wednesday morning and waiting for someone to come back and fix it. Wish I had read the reviews here before I called them.

Call them out to unstop a kitchen sink drain. First tech arrived, ran a snake machine thru the clean out, said he needed someone else to come out with a water pressure machine, so we waited for them to show up after his other job was done. When he did show up all the man did was put the water hose into the cleanout, flush out the pipe, then they gave me a bill for 583.62. I do not ever recommend using this company, they will rip you off, needless to I'm fighting the bill. Please don't fall victim to this place, pick another plumbing company. No place on earth charges 583.62 for flushing out a drain pipe. This company is cheating and extorting money from its customers.

Our garbage disposal needed replacement. Mr. Rooter installed a 1/2 hp disposal commonly found at Lowe’s for under $150 in about 90 minutes and charged my wife $550. The invoice had no listing of product cost or labor. If this isn’t a ripoff, I don’t know what is.

When presenting me with an estimate the first estimate that I was shown by the serviceman was $157.00. I thought this was the total for a toilet set replacement and two drains cleared in a tub. I was charged in total, $99 for the toilet seat, $119.45 to clear a bathtub drain, and $157.00 to clear another bathtub drain in the downstairs bathroom. I have never been charged such high prices! Avoid this company at all costs - because believe me, you're gonna pay.

We called Mr. Rooter on a Thursday, due to a problem with a kitchen sink being clogged. Two employees of Mr. Rooter came out and said they were not able to remove the clog. They sent their camera through the drain and said that they believed we had a collapsed pipe. They said it would be necessary to dig up the area the pipe was under - and it would cost $4,000 (50% of it due immediately). They said they would send out workers on Friday. On Friday two servicemen came to the house and said they needed to excavate the cement In our office, located in the finished basement of our home. They jack-hammered out the entire length of our office room. Then they cut a hole in the pipe they had uncovered, and lots and lots of what they call "kitchen core" oozed out of the opening.

I had sewer back up problem and called Mr. Rooter on Sunday. One George arrived at scheduled time. Explained about snaking and hydro jetting. Scheduled service for Monday noon as it was already dark. George called and came ahead of schedule at around 10.40AM. Tried Hydro-jetting as well as snaking. Removed lots and lots of roots, but still could not open up the drain. His supervisor came and located the blockage which was very close to the city sewer line. Actually, the sewer line belongs to the county and he was not able to give an accurate estimate until he calls the county office and finds out their regulations etc. But, he did mention that couple of large trees need to be cut down, need to dig down and replace the broken (not sure how it was concluded, experience may be - will give him benefit of doubt) clay pipes with PVC and the cost will easily run upwards of 10K!!

Called for mainline sewer clean out and once they got there they started the upsell. Ran snake down the line, said it was to laden with roots needed to use the hydro jet at an increased price. Then after that they ran a camera down and said the line was crushed had to dig up section and replace the damaged portion. After almost 2 days they then say the section they thought was bad is now prepared but another 37 feet needed to be repaired... They could recline at a cost of 250.00 per foot... Needless to say, told them to hit the road... Stay away from these franchise crooks.

This is a rip-off company! I called them because my sewer pipe from my house was clogged and running slowly. When I called I asked what their rates were and was told that I would be given a price on-site at no cost. Okay, so when the guy arrives without even looking at the problem he said it would cost between $2 and 3 thousand. I told him to get back into his truck and leave. Then he said he could do it for $1800. Again I told him to leave, he then said he could do it for $1000 because he wanted to have a good business relationship with us. I went to Home Depot and rented an industrial powered drain cleaner (snake) for $50 and fix the problem within an hour.

My called them because my sewer was backed up. They came out and couldn’t clear it by rooting it (Which was successfully done by 2 previous companies in the past 5 years). He told me it would cost $595 (Outrageous). But that money would go towards trying to Water Jetting. $1000. Of course that didn’t work. Then I was told that money would go towards installing a clean out. $4500. After all was said and done they left a large hole in my front yard. Charged me for the first 2 procedures ($595 & $1000) and the $4500. Plus another $1200 that was added to the invoice unknown to us. So they want to charge us $7000 for a job that should of been done for around $250 if they were honest. I highly recommend NOT using Mr. Rooter Plumbing. Save yourself a lot of money and stress.

This business does not give any indication of prices over the phone and say they do not "charge by the hour, but by the job". It turns out they have a price list that is fixed for types of jobs, but they won't even give you those prices over the phone. They charge $100 for the call out, although they say it's not a call out fee, but just to protect themselves from no shows. BUT, if you don't accept their quote to do the job, they charge you the $100 anyway. Sounds like a call out fee to me. And since you can't get any indication of what the job will cost before they come out, you're kind of stuck with it even if the quote is ridiculous. Their rates are way over what you would expect for the job. We paid $348 to unblock a drain, a job that took between 60 and 90 minutes. I won't be calling them again.

They did come out on Easter Sunday for an emergency blockage (house full of people) but I should have asked how much. Charged $498 to clear 25 feet of sewer line, which I was told was flat rate whether it was ten feet or a hundred feet. No mention of emergency service. At least they came within a few hours and got the job done. Here’s a hint- if you have an older system and have visitors from the city make sure you know what they are flushing!

The worst experience with a plumbing company ever. Don't believe a bit of their ad and commercial. Bunch of thieves. Start with the receptionists who are rude, unprofessional and nasty. You feel like you need to hang up right there. You get an appointment for next day. Next day, someone call you saying the man is on his way. Be there in 20 min. That goes for 30, then 40 then 60. You call the office and they lie saying he is stuck in traffic!!! It's about 11:00 o'clock am and it's best time of day to drive (maybe he stopped for breakfast at...) Then here he comes after 1:30 minutes. He checked the grinder by plugging the power cord, and started beeping and alarm went off then circuit breaker went off. He concluded in 3 minutes that it's an ELECTRIC problem and insisted that I call electrician.

Very overpriced for a service that took 20 minutes. Was charged 400+ dollars for plumber to diagnose problem and inform me that I have to call the city to deal with the issue. I understand the issue is not his to fix but very dissatisfied with overpriced charged for work that took 20 minutes.

Friday a.m. we discovered a water line leak in the front yard, we called Service Line Warranties to fix it, sent a man with a shovel. He dug a huge hole, said we would need to cut down our 30 plus year old Oak to repair the leak??? Roots were in the way, and still would be, asked what we were supposed to do in the meantime, replied nothing we can do. Called Rescue Rooter next, they sent Gary Saturday. He dug another big hole by our meter and said they wouldn't work on old Quest lines. $5187.00 to replace water line, told them needed more opinions. Gary left, and didn't fill in the hole he dug, neither did SLW! Mr. Rooter sent Carlos out Sunday a.m. He said he would repair the line, hopefully before the rain. I thanked him, we had been without water since Friday a.m. Of course the rains came as he was still trying to locate the leak which he thought was directly under the tree. He should have left then, can't find water leaks in the rain.

I had a problem with my hot water heater. I called the local franchisee of MR. Rooter. My first mistake was that I didn't check the reviews. With a lot of bad reviews I would have known better and stayed away. That was my fault. I blame myself. 2 people came out to repair my water heater. I don't know why they would send 2 people but I should have realized that something was wrong. I showed them the water heater and within 10 seconds they started with "your water heater is old and it's not worth repairing"... Wait a second. I called for a repair and now they are trying to sell me a new water heater. They never even bothered to look at the heater or try to determine what's the matter. They never bothered to bend down and light it or try and do anything. They saw that it was 1 year past the warranted date and then went into selling mode.

They advertising 24/7 service, when I called on Sunday February 11 2018, I was told Sunday service was not available. I even called twice to be sure I heard the correct information. Again I was informed no service on Sunday. I mentioned their advertising said 24/7 service. I was told no service on Sunday. I asked what 24/7 meant and did not get an answer. I am Advantage Plan member but this made not difference. This is a complete waste of money. Don't buy the Advantage Plan. This company is a complete fraud.

Our washer overflowed and we called Mr. Rooter in for help. After inspecting our clean out and going up on the roof and inspecting shafts from kitchen and bathroom, we were told we had a pipe collapsed in 3 places under the slab of our house. Estimated job would be well over 20,000. Paid in 173.00 that day. He indicated he would be back for final estimate. We have never seen him again. We called local plumber, Staas Plumbing to come in. After thorough investigation, he determined there was no collapsed pipe! Blockage repair cost less than 150.00. Don't ever use Mr. Rooter!!!

We had a clogged tub the day before NYE, they sent a plumber out to unclog the tub precharged $65 for coming out. He gave us the price of $310 for the job. The plumber's machine broke while trying to unclog the tub. The plumber quickly left after notifying us his machine broke. He said someone else would come. They told me it would be a few hours before someone could come. We were leaving for holiday weekend so we had to reschedule for the following Wednesday. We had to wait all morning but a second plumber came unclogged the tub and we paid their fee of the remaining balance of 245. 3 days later it was clogged again, we called again and were told that the last plumber that was there had to be the one to come out if not they would have to charge us all over again.

It was a bad experience with Mr. Rooter Plumbing of Las Vegas. Over the phone, I was quoted $79 to fix a clogged kitchen sink. The plumber was scheduled to arrive between 3-5pm so I took off work two hours early. Kenneth arrived at the door at 4:30pm and the price switched to $225 which was a total rip off. I told the plumber I was not happy but he didn't seem to care. He said "go ahead and write a bad review" so here it is. Needless to say I will never use nor recommend Mr. Rooter.

This company is a total scam. I wanted a plumber to look at my hot water tank to see if it could be fixed. Only problem was that the pilot light would not stay lit. They called back quickly and arrived on time. That's where the good part stops. The man who arrived was no plumber. He was not dressed to do work, had no tool box and reeked of cigarette smoke.

Called Mr. Rooter on 11 Dec to request technician to unclog our drain. Technician arrived I explained the kitchen sink, dishwasher and washing machine would not drain and had standing water. He quoted me 200.00 to unclog and I agreed. After about 15 minutes he provided me an update stating that I had a broken pipe under my house. I asked for a quote and he came back with 10,700. Since I was in the middle of planning my Mother's funeral and had company on the way I explained that a temporary fix would have to work for now and I would get back with him later on the broken pipe. I paid him 200.00 and he left. The sink had drained, but the dishwasher and washing machine still had standing water. I turned the sink on and it would not drain.

I called them out to take a look at our kitchen sink. When they arrived I explained what issues we were having and the technician said it would be an easy fix and should only take about 20 minutes. I asked how much and he told me it would be $391.00. I told him that I thought that was exorbitant and he said that, "I don't set the prices, I just go by what our system says." I called the office and asked for a manager and explained the same thing to him. He even seemed surprised by the price but then he asked someone else and they confirmed the same price. I explained to him that I thought the price was way too high for 20-30 minutes of work. He then asked me how do I know it will only take that long. I explained to him that even I knew it was only a clogged drain and that his technician told me that's how long it would take.

This company is a complete rip-off. Called them to rod out sewer line, they charged $317 and an hour later, my basement drain had completely backed up again even worse than it was. He told me there were tree roots in the line, understandable. There are 2 big trees in my front yard. He said he was only able to cut thru a little bit and that it was draining but slowly. He recommended hydro jetting which would cost another $1005 so altogether $1300. I had a clean out installed a few years ago for $1500. How does cleaning a line with a power washer cost almost the same as digging up my front yard, tearing out a bush, and installing new pvc? Will NEVER recommend this company to anyone.

We called Mr. Rooter because we had a leak from our kitchen sink and they responded quickly to my surprise. Mike Farnsworth shows up and gets right to work and doesn't give us an estimate for the work before he started. He ended up replacing a broken pipe in our basement that took 15 minutes and he plunged our tub and sink as well. He wasn't even here for an hour and he charged us $650 dollars! We refused to pay that much because it wasn't reasonable, so he took us to court and he ended up lying in front of a magistrate claiming he worked for 2 hours and did all these repairs, even though after he had left the sink was still leaking and the drains did not work at all!

We called Mr. Rooter because our water wasn't draining properly and a neighbor said that we needed a new grinder/sewage pump. We told them that we needed a 2 HP pump and they said ok but we had to pay half of the $2350 bill first. Unfortunately we were too trusting by paying the full bill instead. A guy came out with an industrial/commercial pump instead of residential. The plumber worked a full day trying to install it although it was obviously wrong because wiring was different. He finally gave up and called 3 other guys who came to help him for another few hrs. Finally the guy said he needed his supervisor to come because he was good with electronics. The next evening the supervisor came to tell us the store they bought it from had made the mistake but they could make it work with a $2500 control box! When he was told absolutely not he said there was nothing else they could do.

Poor customer services and left me waiting for days for any feedback, while sewage came into the basement. Had all paperwork and legalities in order to do job but no Mr. Rooter to respond to. Will not ever recommend to others.

Worst contractor experience ever. Vlad came out to replace a pedestal sink and toilet set in our master bathroom. He cracked our $300+ sink basin and installed the toilet improperly causing hazardous sewer gas to enter our home. We have since purchased a new sink basin and hired a handyman to install it who, to our dismay, found that Vlad had removed the rubber washers from both the hot and cold faucet supply lines. Now we will need to call the handyman back to take apart our brand new toilet to determine what is causing the sewer gas smell.

They came out for a running toilet complaint. I was told that the fill valve needed to be replaced, that the toilet tank had to be taken off, & all parts inside needed to be replaced. I was quoted $272.00. Yes I am a woman, but a stupid woman I am not! A brand new toilet can be purchased for $119.00. I called someone else. It turned out to be a leaky flapper ($8.00 part) & it took 5 minutes... $40.00 charge!!! Shame on Mr. Rooter for trying to take advantage of a woman… Beware.

They brag about not charging by the hour but by the job. The most basic of job is several hundred dollars. Just to hook up 2 faucets they wanted almost $800. It truly absurd. I don't know how they stay in business other than stupid rich people that don't pay any attention to pricing or a budget. I should become a plumber so I too can make $400 dollars an hour.

Called for a plumber for a broken kitchen pipe. I can't rate the service because I haven't received it yet. Was supposed to have a plumber out yesterday between 3-5, no show! Called them at 5:30 and was very apologetically rescheduled for the next day 10-12 with a "priority" flag. OK, stuff happens. Well no phone call and no show so far today at 2:30! I have called twice to be told I am "next". Will consider an updated rating IF they ever show and offer good service and compensation for my 2 day/6 hours and counting wait time!

We discovered sewage backing up into our garage. We called Mr. Rooter and they came out quickly. The plumber put a camera down the drain and claimed we had a broken sewage pipe in our yard. The repairs would take 3 days, heavy equipment, yard being dug up and would cost $5800. He pumped the drain and warned us not to wait to make the decision because we would have sewage throughout our basement quickly. Luckily, we decided to get a second opinion. The new plumber found absolutely nothing wrong. Suspected there was a clog in the drain that Mr. Rooter cleared. We've not had a problem since.

Do yourself a favor and AVOID this company! Unreliable, irresponsible, and inexperienced staff. DAY ONE: I made an appointment with a technician to receive a quote. The representative arrives, I explain what I need done and he says the job is going to be $320 with parts and labor. Since I needed the job done asap I did not have time to shop around. I also needed the job done before 8 am because I need to open my business by then so I was charged extra for coming in before operating hours. OK, so I make an appointment for the next day at 7 AM. DAY TWO: Technician does not arrive and I receive a call from the owner of the company around 7:30 AM saying that unfortunately he's not going to make it due to a family emergency. He offers me a $50 discount for the inconvenience and promises me he will have another technician at 7 AM sharp. I say OK.

This company is awful. I had a water line break under my house. Rep came after 5:30pm. Started on repairs and stopped and came back a second day. Charged me double for what was quoted. After he leaves and said everything was ok except now there's a leak at the water supply on the city side, then I discover 30 minutes later that neither of my bathrooms have water. DO NOT USE THIS COMPANY. By the way, my service guy smoked while working under my house which fumigated my house with a new born baby in it. Even after telling him not to smoke, he still did it. Very disrespectful.

A technician was sent out on July 12, 2017 after l had called the Warner Robins office for service. I had stated that I noticed water around my commode; the technician told me what the problem was before touching or looking at anything. He also gave me a price. He said that he replaced a wax seal which is questionable, the commode is less than a year old. Anyway, on the bill, it stated "Remove & Reset Toilet" $185.07. Of course, the problem was not the toilet but the drain from the shower needed to be replaced which was causing the water to flow over around the toilet.

I had a water heater go out on a cold, blustery weekend in Dec 2012. Mr. Rooter advertised that they didn't charge extra for outside of normal business hours. They installed a "best brand on the market" State Select water heater and sold me their 3 year service plan for $1100. I knew this was expensive because I had replaced one in my old house a few years before. 4 1/2 years later, the "best brand on the market" water heater began leaking.

Our hot water went out and we called to have someone look at it. They came out to our house and didn't even open anything or check anything out. He said our tank was from 1999 and our house is only 11 years old. The tank should be from 2006. He then quoted us $1550.32 for a new tank with an expansion tank that we "had to have". We do not need an expansion tank due to the area we live in. We said we would get back to him. We had someone else look at it and they reset it and replaced the thermostat. We paid $150.00 instead of $1550.32 and did not get an expansion tank. Also, our tank was from 2006 and not 1999. They could not read the serial numbers correctly. It was Friday of Memorial Day weekend so I'm sure they wanted to take advantage of that as well.

I called Tuesday Morning to get a plumber out to my house because my kitchen sink was leaking and I had turned off the water so I could no longer use it. They advertise same day service but we're not able to fit me. So we set it up for the next morning by 10:30 because I had to leave for work at 10:30. At 10:15 no one had shown up or called so I called the office and they said their service man was behind so they rescheduled me for 5 p.m. when I be home from work. Then at 6:20 p.m. they called to say their service man was behind and they would have to reschedule me for the next day. So apparently same day means three days later.

Mr. Rooter is a horrible rip-off. Stay away from them. My water heater pilot light wouldn't stay lit. I tried lighting it several times. The LED blinked and then turned on (indicating that at least some of the electronics was working). The pilot also lit but wouldn't stay lit. I called Mr. Rooter. The repairmen (two of them) looked at the water heater and billed me $223.88 for flushing and cleaning. They said only after the cleaning will they know what the problem is. Then they said that didn't help and specifically admitted that the LED was working when they started but stopped working after their cleaning. That is, their cleaning did not fix anything but LIKELY broke the LED-related electronics. Then they said they have to get a replacement kit (control valve and flame sensor) and that would cost an additional $700+. First I agreed but as they left to get the kit I realized it was too expensive. So I called them off and paid them $223.88.

This company is very shady. The personnel who have showed always seem like nice people but really be aware of their costs, services, and even phony claims. I recently had someone out to clean out my main drain as it was backing up some. First of all they charged 558.00 for that and a camera inspection which turns out to be more than double that a much better competitor's price would be. Worst of all he said that my whole outdoors drain was completely shot and that I needed to have it replaced and that would be anywhere from 6,000.00 to 10,000.00 dollars. He said it was full of breaks, etc., etc.

Be careful when this company give you estimate. You'd better ask them what they do for the price they give you because it end up on me is the price they give me only for fix what they guess on what's wrong and does not have any warranty on if what they guess does not work. They will charge you while the other set of money for their guess does not work.

I had a clogging issue in Jan. 2017 and had plumber come out. First day he ran snake down main toilet which I had taken off prior to him coming and after about 10 minutes he stated I had a septic problem and would need to have tank line jetted which would cost 650.00 for the first 2 hrs. Ok I knew it was going to be expensive and was told the tank would have to be dug up. There would be extra cost to dig up and I said we would do it.

The guy who came to my home was nice and courteous and seemed knowledgeable. I am talking about Mr. Rooter out of Hamilton, Ohio. Every time I asked for a final price after given an estimate, it changed and increased which is very shady. He finally worked up an estimate and I agreed to it. Then I was forced to pay $145 for a joke of an "Advantage plan" that supposedly saved me 20% on my final bill and on any future bills (there won't be any future uses for them). I was told at first there was no charge for it then all of a sudden on my credit card bill was a dam* charge of $149. I am challenging that charge. Then I did some digging and research of the parts that were needed for my job and the price of their labor. I found that these as* clowns charge over 5 times the amount for plumbing parts. I compared them to parts I saw on Amazon and Ebay.

Dumped raw sewage into my sump pump after being told not to. Used our stuff, buckets, rags, flashlight and bleach. Then through all the sludge and fecal matter they got out of the pipes in the middle of our backyard. When we called the office they had the plumber call us back and he actually accused us of lying. And told us it was nothing he could or would do.

Mr. Rooter sent Will ** to my home for pricing on a repair to my water main break and Will explained how the work would be done. He stated they would bore through the ground to replace the broken water line. That was on the Sept. 27, 2016. On Oct.14, 2016 after coming home to find his contractor had dug a long trench from the sidewalk to my house. The contractor stated this is what he was told to do by Will **. I explained that Will ** said the line would be replaced by boring through the ground. Will ** (Mr. Rooter lied to me and my son; now I have a trench with heavy dirt that need to be filled in this trench). I will not have Mr. Rooter do any work for me.

I called this afternoon for possible service with the company. First his brother Steven answered the call and quoted me $190 + 59 for after service while they are supposed to be operating 24 hours a day for 7 days. And then he tells me that his brother will call back to schedule time so when his brother Brandon called me he said, "I don't know what my brother told you for the prices. Our cost is 132.31 plus $59 after hours." So when I mentioned about franchise coupon on the website for $25 odd with no provisions and expiration date of 11/31/2016 then he tells me that only applies during weekdays. And he kept on mentioning, "That is not that we don't want to come out on the weekend."... etc. The company needs to be shut down especially when they cannot provide service or don't want to come out on the day it says they are supposed to be operating and inconsistent pricing between brothers.

Our water heater was not working and we needed a new flush set for the toilet. The plumber came on a Wednesday, took a look and said we need a new water heater and couldn't come back till the following Saturday. He couldn't even do the simple fix on the toilet until the following Saturday! Saturday he showed up and didn't have the parts for the toilet. He said "oh, I didn't know you wanted the toilet fixed." I told him I had been VERY clear that of course I wanted the toilet fixed! Well, now he can't fix the toilet for, at the least, 2 more days! He put in the new water heater but didn't take the old one out. He said "oh, yeah, I couldn't get it out." OMG!

I was double billed for $3,250 and had damage on the basement floor from the jackhammer. The company stated they are not responsible for collateral damage as I signed a landscaping waiver. I don't want this company on my property and will repair the damage out of my own pocket. I reported the double billing to the bank as fraud and I am working with the bank.

I called Mr. Rooter to fix my leaking showerhead. They came out & told me the price was $371.00 to fix and I agreed to pay. After 2 hours of work the plumber got the leak down to a slow drip and said I needed to have a hole knocked in the wall to fix the valve there at a price of $1400.00. The job was not completed as shower was still dripping. I called a friend to look at the problem and he replaced the valve in hot water handle and the shower no longer drips. I was way overcharged for an incomplete job and Mr. Rooter refused to give any money back to me. The valve that my friend put in to fix the drip cost $2.00. If you don't want to get ripped off don't call Mr. Rooter.

I have tried for over a year to get a local plumber, all too busy for such a puny job I guess. Called Mr Rooter out of Weirton WVA. He came on Saturday to check out what needed to be done. Yes, I paid through the nose. But no water for four days? Pump was fine? Water supply was fine. Old galvanized pipes needed replaced. They showed bright and early Sunday morning and got right to work. I haven't signed off on the work order yet, but I'll be making a note that I want a warranty on parts and labor. *** Edit: already a warranty written out. Thanks guys. Drive safely.

I had Mr. Rooter come to fix my septic back in December of 2015. They were to replace my old clay line between the dry well to the septic. I still had problems after the work they stated they did was done. I had to call them back out to snake the line because dirt got in there and another time because it was doing the same thing (coming out of the inspection port) only 6 months after they said they replaced the line. When they came out to check it I was told they would have to do additional work for a piece I said on the original job I didn't want they to touched (because the price was too high for that job proposed). I told the gentleman thank you and if we wanted to use them we would call. I didn't use them.

Costed me $330 for a snaked sink. Nice guy came the same day but he charged me more than switching the whole sink. Granted he told me the price before but he made it sound very bad (like I have to switch the pipes etc). After he finished the job I look at the receipt and it said he snaked it... I could have bought drain for 5 bucks or called any other company and they snake any drain for $99. I manage 40 apartments and because of one stupid thing like the price on snaking a pipe did they lose all that business.

DO NOT EVER USE Mr. Rooter Plumbing from ADAMS, MA.!!! I needed to replace my kitchen faucet. A Do It Yourself for many but I am not talented in that area. My daughter was present for the ONE HOUR the technician was there and I came home to a bill of $223.52!!! Yes, two-hundred and twenty-three dollars for LABOR for ONE HOUR OF WORK (no parts)!!! To install a simple kitchen faucet!!! SERIOUSLY, DO NOT EVER USE MR. ROOTER PLUMBING FROM ADAMS!!! I didn't call an MD, who might charge $223/hour, I called for a very simple job and feel the cost was totally unreasonable and the company disingenuous!

Save your money. I wasted $605 dollars to clear a line, and they left the job without it being cleared. They wanted me to spend more. It was a scam to see if I would start spending thousands on redoing the plumbing for the house. They actually left my house in worse shape than before they came. Was that on purpose? I won't go that far, but they are at least incompetent. Let me be kind and stop there.

These guys are a bunch of idiots. If there was a zero star rating they would get that 1 star is too much. My parents called on a Wednesday afternoon for them to "snake" the pipe. The guy they sent out broke the snake inside the pipe, so he said we had a broken pipe that need to be replaced. Thursday morning they dig up the front yard, (2 hrs work) take out the "broken" pipe and we don't see them again until Saturday afternoon, when they finally come to fix it. During the 2 hours they took to fix it they also broke an outlet in our garage (now we need an electrician). So we had an Open sewer pipe in the front yard for 72 hrs, and no use of the bathrooms.

I called this company in the Youngstown, Ohio in March 2013 area because our basement would flood whenever we used the washing machine. The plumbers show up and attempt to unclog our line, to no success. They come back a short time later to camera the line, which they do after a clearing of the line and tell me that the main is broken and will eventually collapse. Long story short, they tell me they can dig up the old line, and that altogether, a new line, sidewalk, and labor would be around $15,000.

Thought I needed my garbage disposal replaced, but Tony ** (Lawrenceville, GA) diagnosed it as a jam in the disposal, reset it (which I didn't even know you could do), and didn't charge me over appointment fee. Honest nice guy, could have not been honest and charged me for a whole new replacement. Hope I don't run into anymore plumbing issues, but if I do I will definitely call him again!

Stay away from this company! First of all, they have a $65 dispatch fee which is not clearly explained. They give the impression that it's refundable if no work is performed. They are very unprofessional and discourteous. I called this company to check out a copper pipe leak in the attic, which I thoroughly investigated and confirmed that the leak was very small and only about 2-4 inches of pipe needed to be replaced. When the plumber came on site he informed me that there was a $140 fee to diagnose the issue.

My wife and I have had a horrid experience with the chain plumbing company out of League City, Texas. They have rude, disrespectful workers who answer the phone and schedule the services. The office manager has zero empathy or concern for the customer. The only employee of the company is the supervisor although he could not get our water heater serviced any quicker. The overall experience has been so terrible that I would never recommend them and will never do business with any Mr. Rooter companies ever again.

Let me say that the Mr. Rooter on November, Keeneland Dr. in Richmond, KY, has a great professionalism about them from the dispatcher to the technician! My technician's name was Shane **. Very nice young man! I am a pretty manager at the Outback Steakhouse here in Richmond. I will definitely be recommending your Richmond location to my patrons! Thank you Shane for helping solve my problems!

I called for overnight service for a kitchen sink overflow, it was corrected. Last week I called for the same problem and ask why after only 3 weeks of using the kitchen I was having the same problem. They said the manager will call me. I keep on calling back multiple times, for 7 days, at the end have to pay another company to fix the problem since they didn't do a good job. Very irresponsible and unreliable company. This is Mr. Rooter, Pembroke Pines.

We had someone from Mr. Rooter come in to give us a quote for something that needed to get done. Mr. Rooter had done work on our home before and we thought it would be great to bring them back. This time around it was for a different circumstances (funny how the first time around they didn't mention any of the things the second guy said). When the guy came in he didn't quote us for what we asked. He went on telling us everything he wanted us to fix. He even took our information and reported us to our city inspector. He was threatening us to get these things fixed because he was going to report us anyways. Talk about losing a customer.

We had Mr. Rooter come out for FREE diagnostics to determine the cause of a sewage overflow in our basement. Our FREE appointment turned into a $278.00 appointment in order to be able to determine the problem. Their camera "determined" that we had a broken pipe under our water heater in the basement. They wanted to jackhammer up our floor to replace the pipe for $3,400.

Mom is in her late 70s. They totally took advantage of her charging her 3700.00 for a job that lasted 2.5 hours. Then collapsed her sewer line then come back the next year stating they would gladly charge her an additional 4000.00 to fix what they ** up. The worst!!!

Do not ever use Mr. Rooter plumbing services. I have had nothing but awful experiences! I needed new water heater which will cost me $2,000. We set a time in the afternoon to do the work. I rearranged my day, cancelled work meetings to be home and they showed up an hour and 20 minutes late. What's worse, not a single phone call from anyone saying they were late. I had no hot water and water and gas were shut off and no other plumber could get to me before 3 days so I had no choice. Save yourself disappointment and just don't use these guys!

I had a bad flapper in my toilet. The part costs less than $5. It took the technician about 5 minutes to repair. I was charged $143.09! Absolutely ridiculous! I will not use again. Shame on me for not calling and getting prices.

I called them 8 pm and they promise to come and clean backed up sewer line in one hour!!! I was waiting almost till 10 pm and operator told me: "I was trying to call you to say that technician won't come..." I lost two hours on waiting and now at 10pm no other plumbers would come. Also I can't go take a shower, I can't use toilet... I wish I would stick to a Benjamin Franklin, they would come in 2 hours.

I made the mistake of calling them, Mr. Rooter. They were out on Friday to fix a water main leak. They said if they had to fix it more than twice it would void my warranty. They asked if I wanted a refund. I said yes. So they cut the parts out and left me without water at all. They should have least left me with water. Very upset. I can see why they only get one star.

We had a leak in water heater and it cost over $400.00 to fix and the next day they came back because we had no HOT Water. They could not figure out the problem and left after 3 hours with us still having no HOT water and said we needed some part and maybe we could order it and put it in, and this is Saturday and they wouldn't be open till Monday, so oh HEY! Would not recommend to my Worst Enemy!!!

Called Mr. Rooter to unstop my kitchen sink. This line runs from the side of the house to the street.. almost a straight line. Their plumber? Frank, told me that the only way to clean it was to do a "hydro scrub". He forced water into the pipes throughout the house. Sewer water backed up and came into the house through the air conditioner vents, soaking the lower walls and floors. He told me that cleaning the sewer water out of the house would have to be done by a restoration company and that I would need to pay for it with my homeowners insurance.. not even close to my deductible. His explanations.. my lines were very greasy and the water took the route of least resistance. REALLY? Calling the 800 number for Mr Rooter, always got me rolled back to the local number. They never took care of the mess he made. NEVER call MR. ROOTER and NEVER let them talk you into a HYDRO SCRUB.

My wife called Mr. Rooter to repair our Shower Faucet that was difficult to turn off. It was an older model. The plumber came out and called me at work to give me an estimate (name Ted but on the receipt it says Edward **). He gave us an estimate of 300 dollars to get the part and drive down to Ft. Lauderdale to get it. I was at work all day. The technician convinced my wife and my mother in law to upgrade faucet and charged us 774 dollars for the upgrade! I never approved it.