Mr. Rooter Plumbing Reviews

Tech told me he could not go any further on my line because it was blocked. I was instructed to use the restroom sparingly and if I needed to take a shower do it quickly, but if it backs up again, I was going to be told, "I told you so." I call the company to ask why they could not fix my issue the same day since they advertise 24/7 and a rude customer rep. Olivia hung up on me. I had to call back and speak with a Manager who was nice-Hunter. He told me he was informed by the tech he was able to get 100 ft out and we could use the restroom /shower.

Tech came out to de-clog roots in our sewer line. Said he could not get through and was going to need to dig through our driveway to get to it. The project would cost me over 20k at the end of the day. Had another company come out and were able to get through no problem in the same amount of time. Called the owner and she was over talking me the whole time. Would not listen until I asked If I could talk. Then she questioned us why we called another company to come out. Even asked if I should take the money away from the tech's paycheck to pay us back? Would never go back to this company and I would never recommended anyone going their way. Scam!

I called to have my main water line re-connected to the sprinkler system. You connect two PVC pipes together with a valve in between. The FIRST crew they sent couldn't figure out what to do, so I sent them home. They charged me $700 for the "visit". Transparent pricing? The SECOND crew they sent out actually connected the two PVC pipes together with a nice valve. They claimed they were done and everything worked. I paid them $700.

I had a leak at the waterline coming into the house. Got some quotes, among them was Mr. Rooter. The waterline coming into the house had to be replaced as it was leaking right at the brick porch. I had one quote, for $4000. Mr. Rooter sends out a tech. He can't diagnose the issue so they send out a "manager". This guy says to replace the line, and it will cost $7,000!! What?!?! I ask why it is so much, and he says we will have to break up the sidewalk to run a line from the meter to your house. This was roughly 70 ft.

When Mr Rooter sent someone out to diagnose a drainage problem. There were two guys that came to the house which I thought was okay for the diagnosis. Then we scheduled for the following Monday to do the work. Now my bathroom is very small, so I called early that morning to request that only one person come to do the work because It was a simple drainage problem. The receptionist told me they could not do that so I cancelled. With the location of my second bathroom, a second person would mean that, that second person would be standing halfway in my office while they conducted my work and it was unnecessary.

Plumber's name John 71. Needed sewer line clogged and was given a flat rate which was good. However, the plumber said that he needed to charge an extra $106 to cut off a rusted drain cap because that was the only way to remove it. However, my brother took it off himself in 2 minutes! Then the plumber said that another floor drain was clogged and that he needed to snake it out for an additional drain fee of more than $300! My brother lived the cap off and the water quickly drained away!!! If my brother was not present, I would have been charged another more than $300 unnecessarily! Senior citizens should beware! I have no faith and confidence in John 71!

I set up an appointment with the company to fix my Faucet and low pressure. I asked about their charges. They said that they charge $39 but it would include in the total cost. When technician came he did not nothing because I explained him everything. Since I wanted him to talk to my insurance company and I asked any charge, he said he will charge $125 but it would be included when service will be completed. I paid $125 that time. When he came for service, he is saying that is separate now as he is charging separate for service. I paid out of pocket and for service, I have to bring new technician and have to pay for same price extra. Please help.

I believe that after what I was told on the 2nd visit it is their fault from the first visit the drain is broken. I was told that what he did was or shouldn’t have been completed the ways he did it. In 12 years I have lived here I have never had water coming out of the ground into the yard from the work they have completed. The employee with all of the tattoos stated he would not have used the water pressure cutter or metal cutter in this type of drain. My neighbor was watching the work get completed and has never seen water come out of the ground this way.

I don’t normally write reviews. But, I got ripped off so bad by Mr. Rooter I feel it necessary to say something. They came to my house. Did some illegal stuff, didn’t fix a thing, and charged me a fortune. Do not use this company. Daniel ** of Mr Rooter in Williamsburg, VA can not be trusted.

Mr. Rooter McKinney. I got a new water heater from Mr. Rooter McKinney. Bought the member fee to extend the guarantee. Called them twice before warranty expiration and they never responded. Called them after expiration to perform general maintenance. Was told I had to pay $69 fee and agree since it was something to be done. Made arrangements for a visit, but they never showed up. Called back and they did not have a record of my calling. You better get another plumbing company.

I 1st called to confirm a coupon deal for cabling a toilet. The worker seemed to have no idea how to fix the toilet; when he finally cabled it out, he told me cabling a toilet was almost 4 times what I had been quoted. By the time he finished his "work" and left, the toilet was no better but cost me 4 times what I was quoted. I called to discuss the problem, spoke with operators twice but neither call was ever returned. You don't want to deal with this company!

Well pump is short-cycling. Service person is an hour late so I had to ask a friend to stay in the house as I had to return to work (I had taken time off for the service call). Service guy is in the house less than 10 minutes. Says I need a new tank. Insists on being paid for the diagnosis - $225, so my friend kindly pays it. (How embarrassing for me. Now I will never be able to ask this guy for a favour again). Supposedly they will take this off the cost of servicing.

Kept telling me they would be coming in an hour and went through most of the day calling every hour and no show. Their sales manager is useless and not trustworthy. Find someone else to help. The dispatcher has no experience at her job.

Called Mr. Rooter for backed-up bathroom sink. Plumber arrived, said we had galvanized steel pipes, old, and he would not use the auger to clear drain. Needed a smaller one which he does not carry on truck anymore. Suggested 1700.00 worth of work to get my drain unclogged. We declined. Purchased 65.00 dollar bottle of drain cleaner and paid 185.00 for visit... A total of 245.00 and my drain is still clogged. Husband called and expressed our discontent and was told they would not refund our money but would send someone else out for another 185.00. We declined. I would not recommend this company to my worst enemy.

They do not give an itemized bill. They overcharge about 75% more for the parts and labor than they actually cost. I believe because of the neighborhood I live in they think that overcharging is alright.

Felt like I was ripped off. When you call and get their recording, it lists all of the things you can expect. I got none of that except for the smile. The guy used auger and unstopped it. My husband is actually under hospice care and I accidentally dropped the lid from his urinal and flushed before I knew it. I told him that. He did get it unstopped and it flushed twice. Charged $175.00. Next day, it was stopped up again. Guy told me that if what he did didn't work, I would need new toilet and cost of all would be $650.00. I called someone else and he took toilet outside and got lid out. I have called several times to question bill and see if there would be any kind of discount since it wasn't fixed. They do offer a Sr discount, but you have to ask for it.

If you are desperate to have a plumbing emergency fixed please DO NOT CALL THIS COMPANY. We called this company hoping they could come out quickly to inspect a clogged bathroom drain on (8/19/20). The technician never even told us his name. He immediately diagnosed the problem as a clogged sewer line without even inspecting our toilet or pipes. He told us it would be $579 to snake our line and that he would have no problem clearing the line, again without even visually evaluating the plumbing. The technician proceeded to set up all his equipment in my residence without the use of protective gear or tarps, he even joked to my husband "how dirty and covered in sewage" the equipment was.

I have been a preferred customer of Mr. Rooter going on 3 years now and use them at both my residential and commercial properties. Recently I had a problem with a toilet at my commercial property. They came out quickly and diagnosed and fixed the problem and gave a 30 day warranty at over $380.00. They had to come out again within the 30 days and snake the toilet again. I called for a third time 33 days later because the same problem was occurring. They came out and diagnosed the problem differently and wanted to charge $500.00 for snaking the drains a third time. Not only did they not diagnose the problem correctly the first time I find the price for the new diagnosis exorbitant, especially during these pandemic times. I will not be using them in the future. They could have just came out and fixed the problem.

We purchased new fixtures for the tub and shower in our master bath. I called today to schedule an appointment. I was able to get one scheduled for today, and the plumber arrived by noon (well within their indicated time window). Ken did a nice job in installing our new fixtures, including advising me in advance of the installation cost and any potential issues with replacing the old fixtures. The work was done well and the work area was clean. All is in working order. This is how service ought to be!

I paid premium price 15,000 to get lies and total disrespect for my house. Complete filthy job and wasn’t even able to tape the plastic correct to prevent the dust from infiltrating upon my entire home.

I called Rooter to install for me a Reverse Osmosis water filter for my home. For this simple installation they wanted to charge me $750. They said this was 'industry standard'. I thought this sounded fishy so I declined. I then received an estimate from another plumbing company and they only charged me $185 and it took the plumber 15 minutes to install it. Do not trust these people to give you a fair price.

I had a service call. 2 guys came. They were too focused on giving me an estimate for a 30k repair job that they forgot about the what they came for. They charged me 630 the 1st day. Later that night we had problems in the same are. They wouldn't come the same day. They came the next day and charged me another 220. A month later we are still having the same problem. Very dishonest people and only after your money. DO NOT CALL THEM.

Mr. Rooter is a very professional plumbing business. They sent a picture of who is coming over for safety reasons, always arrived on time ready to fix whatever the problem is. There is no charge for diagnosing the problem even if I decide not to have it done! They went beyond expectations! We suddenly had a high water pressure coming to our house affecting our water heater. They installed a P.R.V. down by the road which was pricey but a lot of labor went into it.

We had our septic tank cleaned and the guy who did it from another company never put the lid on straight so when it rained, our tank would fill up. So we called Mr. Rooter to see if the problem was the lid. When the guy got to the house, a $50 service call went to $250.00 if he had to dig. I agreed to pay the 250. He dug and said the drain field was clogged and he could use high pressure water to clear it out. Now we are up to $1200.00 and he stuck a hose in and it only went a little ways in and said the drain field was bad and we need a whole new system and have it moved somewhere else in the yard and also said "who knows how old this house is anyway" (house was built in 2003).

James ** from Mr. Rooter came by the house to replace my expansion tank on my water heater. He was on time, very professional, and friendly. He did a great job for me and answered all my questions. I won't hesitate to call Mr. Rooter again!

My water heater burst and leaked Friday night so I called Mr Rooter first thing in Saturday morning to ask whether they can help and replace the heater. They said yes and scheduled me for noon. When nobody showed up by 2pm, I called to hear that they had another emergency which would be taken care of within 20 minutes before they head to us. By 4pm, there was still nobody. When I started complaining at 5pm, they said they cancelled the appointment because I got angry. They made me lose all Saturday to call somebody else and left me and my family without water until Monday. They are greedy to squeeze more people into a day without thinking that they might not do all and leave some people in cold on a weekend.

Main line clogged after $600.00 roots still in the system. After removing my clog the guy scoped the drain. He points out some roots and keeps going. I asked, "Wait what about the roots?" He said he would need to do a flush/sluts for $1,100.00. Then said that would not help much. He then said the pipe was separate and would cost $4,200.00 to fix. I've used other companies in the past. The main was snaked out came roots and all for a lot less money. Fool me once shame on you. I'll eat this cost and see what happens in the future. Because I didn't follow up on their recommendation I did not receive at least a one day warranty.

This company charged 300.00 for a simple change out of a garbage disposer. It takes about 15 to 20 minutes to do this. My brother in law didn't know any better and paid this con for this. I can't stand it when a company cons older people that don't know any better for a simple service job. If you don't have a problem with a company stealing your hard earned money this company is for you. If you do have a problem with a company running a con like this ask them to leave. Please take the time and call around to other companies before letting this company in your house.

I had a gas line replaced 7/2016. I smelled gas in my garage 12/24/19 and called the GAS CO. They detected the line my house that Rooter replaced was leaking gas all through my house. I called the Emergency #805-982-2028. It is now 2 hours later and I have not heard back. I called back 3 times and still not getting a call back. I paid 7000 cash to them and felt I was ripped off because I had no choice when the first leak was detected and a widow. I would like to get in contact with the president of this company. Alfredo was the technician.

Mr. Rooter Plumbing of Dallas made an overcharged my credit card by $439.29 without my knowledge, consent or approval. I had called up Mr Rooter's customer service on August 15th for coming out and diagnose a plumbing issue at my property at **. I don't physically live at the property. I had asked on the phone about the Trip Charge fee and I was told it was $99.50. I approved the "Trip Charge Fee" to the person on the phone to send out technician to come out, assess the issue and recommend solution and offer quote to fix the issue. I had specifically instructed that any repairs should be done only after my explicitly approval and is contingent on the amount quoted for the repairs by the technician. My tenant reported that the plumbing technician did come out on August 15th, did some work and left. But the issue remained unresolved.

Andrew from Mr Rooter came out and appraised our pipes for the Pipe safe program. He said the pipes looked good and stated we'll be covered as "soon as I get into my truck and input the info". We were also going to receive paperwork pertaining to the Pipe Safe program. A month later and nothing. I called Mr Rooter who passed the buck to the Water Co, who passed the buck to Pipe Safe. At this point I decided it's an omen to avoid both Mr Rooter and Pipe safe.

My husband and I had food and water backing up in our basement when running the dishwasher and using our kitchen sink. We called Mr. Rooter last Sunday for a free estimate and were told we needed a new sewer line replacement. After being convinced that they needed to snake and jet our main line that day we were told if it happens again we need to immediately have our main line replaced or it could end up collapsing.

Came to my sons house to give quote on new gas line and install new water heater. 2200.00 they said 4 hour job. 1st. day guy shows up not right tools. 2nd. day does not show says had a flat. Yea right, thats why nobody could get in touch with him. This is the weekend now, guy calls on Sunday wants to drop by and work on it, THIS IS 5TH. DAY INTO A 4 HOUR PROJECT. Another guy shows up to finish gets done. They dont secure the lines, have another guy look this over and finds a small gas leak, I would not recommend these guys to nobody.

Called noting we have been experiencing a rotten egg odor in 1 of our bathrooms. The gentleman on the phone said we will have to see the cause before we do anything. He made an appointment on Saturday 10/19 (next day) between 2&4, at 1:30 we received a call telling us that the guy was an hour and half out leaving Scotch Plains around 1:30. ETA to our door in Toms River was approximately 3:00 give or take 10-15 mins.

Leaking disposal. The worst of the worst plumbing service. I would give them a negative score if I could. They charged $450 to replace a brand name disposal with a generic cheap replica. Disposal leaked and soaked the bottom of my kitchen cabinet and now I have to replace their leaking disposal and have someone come in to replace the plywood and restore the kitchen cabinet. Simply terrible workmanship. The worst plumber ever.

Called this company for a quote my 88 year old mother need stainless steel basket changed. He arrived on time. Came in looked at the problem took his iPad did the quote and wanted 875.00 including HST. I thought no too expensive. I went to home Home Depot and the stainless steel baskets cost me 71.00 including tax. I find this appalling and this company should be investigated. It's a huge scam. They are independent plumbers that pay Mr Rooter a fee for a job if they land it. It’s actually extortion STAY AWAY FROM THESE CROOKS. I DEALT WITH MR ROOTER PLUMBING IN NEWMARKET. TERRIBLE PEOPLE, LIARS AND FULL ON SCAMMERS. The plumber's name is Fernando terrible people SCAMMERS. Buyer beware.

Called to install bathtub fixtures and fix tub drain stopper. Plumber had no idea what a cable drain was! He just wiggled around the control knob and had no idea how it engaged. I guessed the knob was the control and I'm not a plumber! I asked him to check the fixtures I bought before going to store for a part. He couldn't be bothered to do that - surprise! What could have been rectified in a parts trip ignored so I got nothing installed except basic shower head. I went to parts store after he left and found parts and pictures explaining what I needed. I now know more than the plumber. Grossly overcharged for simple work. Wasted my Saturday. I would never let this company tackle the more complicated leak under kitchen sink. Absolutely awful waste of my time and money.

Robbie ** arrived with a smile, applied booties, and a mat to assure cleanliness as he entered and exited my home. Explained his findings, reviewed different service price options and provide great tips. Robbie doesn't deserve 5 stars, he deserves 10 stars. Thanks Robbie!

We had a young man come to our home to look at a backed up drain, the man never once checked the pipe for pressure to try to locate the problem. It was clear that he did not want to do any work, instead he just blamed it on the cesspool. We had our cesspool guy come, and he said it was fine and the trap in the main line had a blockage. It is sad that the Mr. Rooter man did not even try to help us, instead just charged us $70 for a 5 min conversation. I do NOT recommend this company at ALL!

Wish I had looked at these reviews before hiring Mr. Rooter. I bought a water heater and hired them to install it. When they got here they told me I had bought the wrong water heater. That was, of course, my mistake, but when they returned the water heater they returned it to the store from which it came and bought another one. I was never able to get anything more than about $123 in store credit from the store. In other words I was charged for two water heaters. I gave up trying to get my money back from the store. Then, this weekend, it was hot so I turned on the central air. When I later went down into the basement I found the cellar and den floors all wet. Why? Mr. Rooter had unplugged the humidifier and left it unplugged. This caused the pump to shut off and the floor to get flooded.

WE HAD A SEWER MAIN BLOCKAGE. THEY CAME FOR OVER A WEEK FOR A FEW HOURS A DAY AND THEN HAD TO LEAVE TO DO OTHER JOBS. Took them almost ten days to do a half ** job. Had to have them back 30 days later to fix a pipe that was leaking due to them putting in wrong pipe size. 6 months later leaks again. Called them and scheduled a appointment and for a week they kept calling at 7pm at night and said they can't make it and will be there next day. This went on for a week.

If you want an honest, reputable plumber, GO SOMEWHERE else. After shelling out almost 10k and asking for a before and video, they will not provide a before and after video. After reading the reviews and seeing how much scamming this company seems to do, I want a video. They want an additional 5k for pipes that they were jetting and something happened. This is the worst company I have ever dealt with. It is a shame that we were in such dire need to get things fixed we didn't do our research. That is our fault and will NEVER happen again. They have a guarantee on their work, which doesn't mean a damn thing to me. I would rather pay someone, if we have issues than to use this company. Do not sent Jacob or any of his crew to my house and stop texting us as well.

☆☆☆☆☆ The North Central Indiana location provides excellent service at reasonable prices given before work is done. I have used them a lot (due to my mischievous kids and older home) for 14 years. I have had the same consistent, on time, and knowledgeable person every time; just 2 guys that I know by name over the years. I've always been satisfied with their courteous and professional service.

Do not use Mr. Rooter!!!! Their plumbing tech left crap (literally) strewn across my walls, floor, sink & faucet after snaking my interior main line. I reached out to them twice by email and twice by phone and have gotten no response.

Absolutely horrible!!! Two guys showed up at my house to fix the drain underneath the kitchen sink. The one guy didn't say anything while the other guy was crass and rude. It took them 4 minutes to fix the drain and they charged me $250. DO NOT use this company. They are the worst.

I’ve never written a review before but don’t want people to get suckered like I did. They are complete con artist. Check out some of the review by others. It seems this is a company that puts pressure on their employees to maximize sales. My sewage pipe was clogged. They tried to snake the sewer pipe but were not able. They charged me $950. I found out later Mr. Drain charges about $400 and if they cannot clear the pipe $200. Basically, I paid $800 more than I should have. They then gave me an estimate to dig up and replace the sewage line. It was about $25,000. I had the job done by someone else for $6,000.

This is great and very quick responsive company! Sent an email at 8pm and the next day by 10am they have called me arrange a technician name Jarrod and George to come see the job. Unreal how on the ball the company is and very easy people to work with. Jarrod explains to you the cost to repair, why it happened, what should be done in the future and pictures are also taken to keep records of the work they have done. They are super friendly and if you call them ask for Jarrod to come see you. Cheers.

I called this company because of water backup. When one of the plumbers walked in and we showed him how the toilet had overflowed and the tub was backed up he immediately told us that the cost would be $624.95 which shocked us but because it was below zero outside and we were expecting a minus fifty degree the following day we felt we had no choice so we agreed. WELL, after removing the toilet and supposedly using a camera they tell us that the rodding wasn’t working. In the meantime I reminded them of what I had told them when they got there, that EVERY OTHER plumber we called in the past rodded from the outside and after rodding out the tree roots the plumbing was solved.

Supposed to be there Friday to fix things but due to weather they was behind so asked if they could come Monday between 10-12... Well here it is almost 7 and no plumber. Really annoying when I have water all over my kitchen.

An honest review for Mr. Rooter North York Josh **. Request for him if you have a job. I will break down why and why I will likely use them again. I have some knowledge of plumbing and basic home repair. It was an interest I took in school, just headed into a corporate position instead. I called a few contractors for a major reno to my bathroom as I know I am out of touch and didn’t want to take shortcuts. Some seemed okay with a slightly better price & others (I assume); took me for being a girl. They quoted items that just didn’t make sense. Thank gawd I know better and had an uncle experienced in the field. So here is why I recommend Josh from Mr. Rooter.

We had a simple leaky shower head. A problem we'd been unable to solve. Mr. Rooter from Boulder, Colorado, arrived and worked for an hour. He cleaned our shower head and removed the cartridge from inside our shower faucet. Presumably it was replaced, at least he said so. When he left the faucet no longer worked properly and the shower head continued to leak. We called and dutifully he came out again the next day - same guy. He fumbled around again and explained to my wife what he had done. The leak got worse and the faucet continued to not work properly. I called yet again. The office staff was very nice. We had two people come out the following day to fix the issues.

DO NOT USE THIS COMPANY!! I had the absolute worst experience I have ever had w/ any home improvement I’ve ever had done. I called Mr. Rooter 1st thing on a Friday morning, after noticing water coming out from my hot water tank. They were able to send a technician the same day. When the technician, Scott, arrived, he was noticeably anxious & displayed behaviors, such as humming the same one line of a specific song over & over again for hours on end, profuse sweating from head to toe (despite it being mid-December), constant jaw clenching & throat clearing, etc. He surveyed the hot water heater & after a short time, determined that there was a leak in the tank & that it would need to be replaced entirely.

We was having trouble with hall bathroom clogged. I called Thursday and they asked for credit card info and charged me 50$ upfront before coming. Then two men arrived. Asked me information I said it just needed a toilet auger. Only drain in house that was backed up. Took 2 min or less to unclog my toilet. I'm disabled and just came home from 3 months from hospital... I was unable to do it myself. I've done my own Plumbing repair for years... And knew it wasn't a hard fix. They charged me 369$ for two min or less of work. I asked did they want my kidney also. Damn... I've never been charged that much for hardly any work. Jeez. Stay away from this company. MR ROOTER IS CROOKS. DO NOT CALL THEM.

$3767 - 2 bathroom stools and shower with some pipework. Kind, pricey people. Very please with job, but will have to pay. People will not take money with them when they die; don't rob vulnerable clients.

Talked to someone named Adam and the guy was plain rude on the phone and definitely was quoting a more expensive price (called two other places). I heard music and people in the background. Not professional at all.

I chatted online with this company about the problem with pressure of water in my house and then talked to a representative over the phone. When the arrangement for a plumber was done, I expressly asked the representative on costs of the plumber's visit and received an answer that "the initial estimation and assessment of the situation" is free of charge. When the plumber arrived at my house, he immediately asked for $180 for looking at the pipes. I consider this company's approach misleading the public. It is disrespectful to lie right in the beginning to a customer and waste their time. I will avoid this company.

I call them October 16 because there was water around my house and inside it went through the slab, they said it was going to be 200 so gave them my credit card information, the guy came and shut off the water from where the meter is. Then he said he was coming back the next day to see where the leakage was. October 17 he came and checked the water pressure and said we had a leakage and it was going to be 5500 to replace 65 ft of water line, but we wanted just whatever was close to the house so he said it will be 3300 for 35 ft of water line. He asked for a credit card and I told him that I was going to give him one because the one you used the day before wasnt going to have enough credit but he said I could use the one I already had because the card wasnt going to get charge. That it was only a formality for him to be able to start working the next day. So the same day I checked my credit card statement and they had charge me with 1100.

Started to install a toilet tank repair kit on a Saturday morning but ran into trouble with trying to remove rusted bolts. Called Mr. Rooter and had to pay $100 upfront to have a tech come to the house. Told me it would cost $700 dollars to fix the toilet. I didn't want to lose the first $100 so I agreed. He used the repair kit I bought at Home Depot, didn't subtract the cost from the bill, and they email you the receipt which is not itemized. Came home Tuesday and the toilet was leaking from the bolts that hold the tank to the bowl. Called at 2 PM and no return call the rest of the day. Called again at 4 AM Wednesday morning and waiting for someone to come back and fix it. Wish I had read the reviews here before I called them.

Call them out to unstop a kitchen sink drain. First tech arrived, ran a snake machine thru the clean out, said he needed someone else to come out with a water pressure machine, so we waited for them to show up after his other job was done. When he did show up all the man did was put the water hose into the cleanout, flush out the pipe, then they gave me a bill for 583.62. I do not ever recommend using this company, they will rip you off, needless to I'm fighting the bill. Please don't fall victim to this place, pick another plumbing company. No place on earth charges 583.62 for flushing out a drain pipe. This company is cheating and extorting money from its customers.

Our garbage disposal needed replacement. Mr. Rooter installed a 1/2 hp disposal commonly found at Lowe’s for under $150 in about 90 minutes and charged my wife $550. The invoice had no listing of product cost or labor. If this isn’t a ripoff, I don’t know what is.

When presenting me with an estimate the first estimate that I was shown by the serviceman was $157.00. I thought this was the total for a toilet set replacement and two drains cleared in a tub. I was charged in total, $99 for the toilet seat, $119.45 to clear a bathtub drain, and $157.00 to clear another bathtub drain in the downstairs bathroom. I have never been charged such high prices! Avoid this company at all costs - because believe me, you're gonna pay.

We called Mr. Rooter on a Thursday, due to a problem with a kitchen sink being clogged. Two employees of Mr. Rooter came out and said they were not able to remove the clog. They sent their camera through the drain and said that they believed we had a collapsed pipe. They said it would be necessary to dig up the area the pipe was under - and it would cost $4,000 (50% of it due immediately). They said they would send out workers on Friday. On Friday two servicemen came to the house and said they needed to excavate the cement In our office, located in the finished basement of our home. They jack-hammered out the entire length of our office room. Then they cut a hole in the pipe they had uncovered, and lots and lots of what they call "kitchen core" oozed out of the opening.

I had sewer back up problem and called Mr. Rooter on Sunday. One George arrived at scheduled time. Explained about snaking and hydro jetting. Scheduled service for Monday noon as it was already dark. George called and came ahead of schedule at around 10.40AM. Tried Hydro-jetting as well as snaking. Removed lots and lots of roots, but still could not open up the drain. His supervisor came and located the blockage which was very close to the city sewer line. Actually, the sewer line belongs to the county and he was not able to give an accurate estimate until he calls the county office and finds out their regulations etc. But, he did mention that couple of large trees need to be cut down, need to dig down and replace the broken (not sure how it was concluded, experience may be - will give him benefit of doubt) clay pipes with PVC and the cost will easily run upwards of 10K!!

Called for mainline sewer clean out and once they got there they started the upsell. Ran snake down the line, said it was to laden with roots needed to use the hydro jet at an increased price. Then after that they ran a camera down and said the line was crushed had to dig up section and replace the damaged portion. After almost 2 days they then say the section they thought was bad is now prepared but another 37 feet needed to be repaired... They could recline at a cost of 250.00 per foot... Needless to say, told them to hit the road... Stay away from these franchise crooks.

This is a rip-off company! I called them because my sewer pipe from my house was clogged and running slowly. When I called I asked what their rates were and was told that I would be given a price on-site at no cost. Okay, so when the guy arrives without even looking at the problem he said it would cost between $2 and 3 thousand. I told him to get back into his truck and leave. Then he said he could do it for $1800. Again I told him to leave, he then said he could do it for $1000 because he wanted to have a good business relationship with us. I went to Home Depot and rented an industrial powered drain cleaner (snake) for $50 and fix the problem within an hour.

My called them because my sewer was backed up. They came out and couldn’t clear it by rooting it (Which was successfully done by 2 previous companies in the past 5 years). He told me it would cost $595 (Outrageous). But that money would go towards trying to Water Jetting. $1000. Of course that didn’t work. Then I was told that money would go towards installing a clean out. $4500. After all was said and done they left a large hole in my front yard. Charged me for the first 2 procedures ($595 & $1000) and the $4500. Plus another $1200 that was added to the invoice unknown to us. So they want to charge us $7000 for a job that should of been done for around $250 if they were honest. I highly recommend NOT using Mr. Rooter Plumbing. Save yourself a lot of money and stress.

This business does not give any indication of prices over the phone and say they do not "charge by the hour, but by the job". It turns out they have a price list that is fixed for types of jobs, but they won't even give you those prices over the phone. They charge $100 for the call out, although they say it's not a call out fee, but just to protect themselves from no shows. BUT, if you don't accept their quote to do the job, they charge you the $100 anyway. Sounds like a call out fee to me. And since you can't get any indication of what the job will cost before they come out, you're kind of stuck with it even if the quote is ridiculous. Their rates are way over what you would expect for the job. We paid $348 to unblock a drain, a job that took between 60 and 90 minutes. I won't be calling them again.

They did come out on Easter Sunday for an emergency blockage (house full of people) but I should have asked how much. Charged $498 to clear 25 feet of sewer line, which I was told was flat rate whether it was ten feet or a hundred feet. No mention of emergency service. At least they came within a few hours and got the job done. Here’s a hint- if you have an older system and have visitors from the city make sure you know what they are flushing!

The worst experience with a plumbing company ever. Don't believe a bit of their ad and commercial. Bunch of thieves. Start with the receptionists who are rude, unprofessional and nasty. You feel like you need to hang up right there. You get an appointment for next day. Next day, someone call you saying the man is on his way. Be there in 20 min. That goes for 30, then 40 then 60. You call the office and they lie saying he is stuck in traffic!!! It's about 11:00 o'clock am and it's best time of day to drive (maybe he stopped for breakfast at...) Then here he comes after 1:30 minutes. He checked the grinder by plugging the power cord, and started beeping and alarm went off then circuit breaker went off. He concluded in 3 minutes that it's an ELECTRIC problem and insisted that I call electrician.

Very overpriced for a service that took 20 minutes. Was charged 400+ dollars for plumber to diagnose problem and inform me that I have to call the city to deal with the issue. I understand the issue is not his to fix but very dissatisfied with overpriced charged for work that took 20 minutes.

Friday a.m. we discovered a water line leak in the front yard, we called Service Line Warranties to fix it, sent a man with a shovel. He dug a huge hole, said we would need to cut down our 30 plus year old Oak to repair the leak??? Roots were in the way, and still would be, asked what we were supposed to do in the meantime, replied nothing we can do. Called Rescue Rooter next, they sent Gary Saturday. He dug another big hole by our meter and said they wouldn't work on old Quest lines. $5187.00 to replace water line, told them needed more opinions. Gary left, and didn't fill in the hole he dug, neither did SLW! Mr. Rooter sent Carlos out Sunday a.m. He said he would repair the line, hopefully before the rain. I thanked him, we had been without water since Friday a.m. Of course the rains came as he was still trying to locate the leak which he thought was directly under the tree. He should have left then, can't find water leaks in the rain.

I had a problem with my hot water heater. I called the local franchisee of MR. Rooter. My first mistake was that I didn't check the reviews. With a lot of bad reviews I would have known better and stayed away. That was my fault. I blame myself. 2 people came out to repair my water heater. I don't know why they would send 2 people but I should have realized that something was wrong. I showed them the water heater and within 10 seconds they started with "your water heater is old and it's not worth repairing"... Wait a second. I called for a repair and now they are trying to sell me a new water heater. They never even bothered to look at the heater or try to determine what's the matter. They never bothered to bend down and light it or try and do anything. They saw that it was 1 year past the warranted date and then went into selling mode.

They advertising 24/7 service, when I called on Sunday February 11 2018, I was told Sunday service was not available. I even called twice to be sure I heard the correct information. Again I was informed no service on Sunday. I mentioned their advertising said 24/7 service. I was told no service on Sunday. I asked what 24/7 meant and did not get an answer. I am Advantage Plan member but this made not difference. This is a complete waste of money. Don't buy the Advantage Plan. This company is a complete fraud.

Our washer overflowed and we called Mr. Rooter in for help. After inspecting our clean out and going up on the roof and inspecting shafts from kitchen and bathroom, we were told we had a pipe collapsed in 3 places under the slab of our house. Estimated job would be well over 20,000. Paid in 173.00 that day. He indicated he would be back for final estimate. We have never seen him again. We called local plumber, Staas Plumbing to come in. After thorough investigation, he determined there was no collapsed pipe! Blockage repair cost less than 150.00. Don't ever use Mr. Rooter!!!

We had a clogged tub the day before NYE, they sent a plumber out to unclog the tub precharged $65 for coming out. He gave us the price of $310 for the job. The plumber's machine broke while trying to unclog the tub. The plumber quickly left after notifying us his machine broke. He said someone else would come. They told me it would be a few hours before someone could come. We were leaving for holiday weekend so we had to reschedule for the following Wednesday. We had to wait all morning but a second plumber came unclogged the tub and we paid their fee of the remaining balance of 245. 3 days later it was clogged again, we called again and were told that the last plumber that was there had to be the one to come out if not they would have to charge us all over again.

It was a bad experience with Mr. Rooter Plumbing of Las Vegas. Over the phone, I was quoted $79 to fix a clogged kitchen sink. The plumber was scheduled to arrive between 3-5pm so I took off work two hours early. Kenneth arrived at the door at 4:30pm and the price switched to $225 which was a total rip off. I told the plumber I was not happy but he didn't seem to care. He said "go ahead and write a bad review" so here it is. Needless to say I will never use nor recommend Mr. Rooter.

This company is a total scam. I wanted a plumber to look at my hot water tank to see if it could be fixed. Only problem was that the pilot light would not stay lit. They called back quickly and arrived on time. That's where the good part stops. The man who arrived was no plumber. He was not dressed to do work, had no tool box and reeked of cigarette smoke.

Called Mr. Rooter on 11 Dec to request technician to unclog our drain. Technician arrived I explained the kitchen sink, dishwasher and washing machine would not drain and had standing water. He quoted me 200.00 to unclog and I agreed. After about 15 minutes he provided me an update stating that I had a broken pipe under my house. I asked for a quote and he came back with 10,700. Since I was in the middle of planning my Mother's funeral and had company on the way I explained that a temporary fix would have to work for now and I would get back with him later on the broken pipe. I paid him 200.00 and he left. The sink had drained, but the dishwasher and washing machine still had standing water. I turned the sink on and it would not drain.

I called them out to take a look at our kitchen sink. When they arrived I explained what issues we were having and the technician said it would be an easy fix and should only take about 20 minutes. I asked how much and he told me it would be $391.00. I told him that I thought that was exorbitant and he said that, "I don't set the prices, I just go by what our system says." I called the office and asked for a manager and explained the same thing to him. He even seemed surprised by the price but then he asked someone else and they confirmed the same price. I explained to him that I thought the price was way too high for 20-30 minutes of work. He then asked me how do I know it will only take that long. I explained to him that even I knew it was only a clogged drain and that his technician told me that's how long it would take.

This company is a complete rip-off. Called them to rod out sewer line, they charged $317 and an hour later, my basement drain had completely backed up again even worse than it was. He told me there were tree roots in the line, understandable. There are 2 big trees in my front yard. He said he was only able to cut thru a little bit and that it was draining but slowly. He recommended hydro jetting which would cost another $1005 so altogether $1300. I had a clean out installed a few years ago for $1500. How does cleaning a line with a power washer cost almost the same as digging up my front yard, tearing out a bush, and installing new pvc? Will NEVER recommend this company to anyone.

We called Mr. Rooter because we had a leak from our kitchen sink and they responded quickly to my surprise. Mike Farnsworth shows up and gets right to work and doesn't give us an estimate for the work before he started. He ended up replacing a broken pipe in our basement that took 15 minutes and he plunged our tub and sink as well. He wasn't even here for an hour and he charged us $650 dollars! We refused to pay that much because it wasn't reasonable, so he took us to court and he ended up lying in front of a magistrate claiming he worked for 2 hours and did all these repairs, even though after he had left the sink was still leaking and the drains did not work at all!

We called Mr. Rooter because our water wasn't draining properly and a neighbor said that we needed a new grinder/sewage pump. We told them that we needed a 2 HP pump and they said ok but we had to pay half of the $2350 bill first. Unfortunately we were too trusting by paying the full bill instead. A guy came out with an industrial/commercial pump instead of residential. The plumber worked a full day trying to install it although it was obviously wrong because wiring was different. He finally gave up and called 3 other guys who came to help him for another few hrs. Finally the guy said he needed his supervisor to come because he was good with electronics. The next evening the supervisor came to tell us the store they bought it from had made the mistake but they could make it work with a $2500 control box! When he was told absolutely not he said there was nothing else they could do.

Poor customer services and left me waiting for days for any feedback, while sewage came into the basement. Had all paperwork and legalities in order to do job but no Mr. Rooter to respond to. Will not ever recommend to others.

Worst contractor experience ever. Vlad came out to replace a pedestal sink and toilet set in our master bathroom. He cracked our $300+ sink basin and installed the toilet improperly causing hazardous sewer gas to enter our home. We have since purchased a new sink basin and hired a handyman to install it who, to our dismay, found that Vlad had removed the rubber washers from both the hot and cold faucet supply lines. Now we will need to call the handyman back to take apart our brand new toilet to determine what is causing the sewer gas smell.

They came out for a running toilet complaint. I was told that the fill valve needed to be replaced, that the toilet tank had to be taken off, & all parts inside needed to be replaced. I was quoted $272.00. Yes I am a woman, but a stupid woman I am not! A brand new toilet can be purchased for $119.00. I called someone else. It turned out to be a leaky flapper ($8.00 part) & it took 5 minutes... $40.00 charge!!! Shame on Mr. Rooter for trying to take advantage of a woman… Beware.

They brag about not charging by the hour but by the job. The most basic of job is several hundred dollars. Just to hook up 2 faucets they wanted almost $800. It truly absurd. I don't know how they stay in business other than stupid rich people that don't pay any attention to pricing or a budget. I should become a plumber so I too can make $400 dollars an hour.

Called for a plumber for a broken kitchen pipe. I can't rate the service because I haven't received it yet. Was supposed to have a plumber out yesterday between 3-5, no show! Called them at 5:30 and was very apologetically rescheduled for the next day 10-12 with a "priority" flag. OK, stuff happens. Well no phone call and no show so far today at 2:30! I have called twice to be told I am "next". Will consider an updated rating IF they ever show and offer good service and compensation for my 2 day/6 hours and counting wait time!

We discovered sewage backing up into our garage. We called Mr. Rooter and they came out quickly. The plumber put a camera down the drain and claimed we had a broken sewage pipe in our yard. The repairs would take 3 days, heavy equipment, yard being dug up and would cost $5800. He pumped the drain and warned us not to wait to make the decision because we would have sewage throughout our basement quickly. Luckily, we decided to get a second opinion. The new plumber found absolutely nothing wrong. Suspected there was a clog in the drain that Mr. Rooter cleared. We've not had a problem since.

Do yourself a favor and AVOID this company! Unreliable, irresponsible, and inexperienced staff. DAY ONE: I made an appointment with a technician to receive a quote. The representative arrives, I explain what I need done and he says the job is going to be $320 with parts and labor. Since I needed the job done asap I did not have time to shop around. I also needed the job done before 8 am because I need to open my business by then so I was charged extra for coming in before operating hours. OK, so I make an appointment for the next day at 7 AM. DAY TWO: Technician does not arrive and I receive a call from the owner of the company around 7:30 AM saying that unfortunately he's not going to make it due to a family emergency. He offers me a $50 discount for the inconvenience and promises me he will have another technician at 7 AM sharp. I say OK.

This company is awful. I had a water line break under my house. Rep came after 5:30pm. Started on repairs and stopped and came back a second day. Charged me double for what was quoted. After he leaves and said everything was ok except now there's a leak at the water supply on the city side, then I discover 30 minutes later that neither of my bathrooms have water. DO NOT USE THIS COMPANY. By the way, my service guy smoked while working under my house which fumigated my house with a new born baby in it. Even after telling him not to smoke, he still did it. Very disrespectful.

A technician was sent out on July 12, 2017 after l had called the Warner Robins office for service. I had stated that I noticed water around my commode; the technician told me what the problem was before touching or looking at anything. He also gave me a price. He said that he replaced a wax seal which is questionable, the commode is less than a year old. Anyway, on the bill, it stated "Remove & Reset Toilet" $185.07. Of course, the problem was not the toilet but the drain from the shower needed to be replaced which was causing the water to flow over around the toilet.

I had a water heater go out on a cold, blustery weekend in Dec 2012. Mr. Rooter advertised that they didn't charge extra for outside of normal business hours. They installed a "best brand on the market" State Select water heater and sold me their 3 year service plan for $1100. I knew this was expensive because I had replaced one in my old house a few years before. 4 1/2 years later, the "best brand on the market" water heater began leaking.

Our hot water went out and we called to have someone look at it. They came out to our house and didn't even open anything or check anything out. He said our tank was from 1999 and our house is only 11 years old. The tank should be from 2006. He then quoted us $1550.32 for a new tank with an expansion tank that we "had to have". We do not need an expansion tank due to the area we live in. We said we would get back to him. We had someone else look at it and they reset it and replaced the thermostat. We paid $150.00 instead of $1550.32 and did not get an expansion tank. Also, our tank was from 2006 and not 1999. They could not read the serial numbers correctly. It was Friday of Memorial Day weekend so I'm sure they wanted to take advantage of that as well.

I called Tuesday Morning to get a plumber out to my house because my kitchen sink was leaking and I had turned off the water so I could no longer use it. They advertise same day service but we're not able to fit me. So we set it up for the next morning by 10:30 because I had to leave for work at 10:30. At 10:15 no one had shown up or called so I called the office and they said their service man was behind so they rescheduled me for 5 p.m. when I be home from work. Then at 6:20 p.m. they called to say their service man was behind and they would have to reschedule me for the next day. So apparently same day means three days later.

Mr. Rooter is a horrible rip-off. Stay away from them. My water heater pilot light wouldn't stay lit. I tried lighting it several times. The LED blinked and then turned on (indicating that at least some of the electronics was working). The pilot also lit but wouldn't stay lit. I called Mr. Rooter. The repairmen (two of them) looked at the water heater and billed me $223.88 for flushing and cleaning. They said only after the cleaning will they know what the problem is. Then they said that didn't help and specifically admitted that the LED was working when they started but stopped working after their cleaning. That is, their cleaning did not fix anything but LIKELY broke the LED-related electronics. Then they said they have to get a replacement kit (control valve and flame sensor) and that would cost an additional $700+. First I agreed but as they left to get the kit I realized it was too expensive. So I called them off and paid them $223.88.

This company is very shady. The personnel who have showed always seem like nice people but really be aware of their costs, services, and even phony claims. I recently had someone out to clean out my main drain as it was backing up some. First of all they charged 558.00 for that and a camera inspection which turns out to be more than double that a much better competitor's price would be. Worst of all he said that my whole outdoors drain was completely shot and that I needed to have it replaced and that would be anywhere from 6,000.00 to 10,000.00 dollars. He said it was full of breaks, etc., etc.

Be careful when this company give you estimate. You'd better ask them what they do for the price they give you because it end up on me is the price they give me only for fix what they guess on what's wrong and does not have any warranty on if what they guess does not work. They will charge you while the other set of money for their guess does not work.

I had a clogging issue in Jan. 2017 and had plumber come out. First day he ran snake down main toilet which I had taken off prior to him coming and after about 10 minutes he stated I had a septic problem and would need to have tank line jetted which would cost 650.00 for the first 2 hrs. Ok I knew it was going to be expensive and was told the tank would have to be dug up. There would be extra cost to dig up and I said we would do it.

The guy who came to my home was nice and courteous and seemed knowledgeable. I am talking about Mr. Rooter out of Hamilton, Ohio. Every time I asked for a final price after given an estimate, it changed and increased which is very shady. He finally worked up an estimate and I agreed to it. Then I was forced to pay $145 for a joke of an "Advantage plan" that supposedly saved me 20% on my final bill and on any future bills (there won't be any future uses for them). I was told at first there was no charge for it then all of a sudden on my credit card bill was a dam* charge of $149. I am challenging that charge. Then I did some digging and research of the parts that were needed for my job and the price of their labor. I found that these as* clowns charge over 5 times the amount for plumbing parts. I compared them to parts I saw on Amazon and Ebay.

Dumped raw sewage into my sump pump after being told not to. Used our stuff, buckets, rags, flashlight and bleach. Then through all the sludge and fecal matter they got out of the pipes in the middle of our backyard. When we called the office they had the plumber call us back and he actually accused us of lying. And told us it was nothing he could or would do.

Mr. Rooter sent Will ** to my home for pricing on a repair to my water main break and Will explained how the work would be done. He stated they would bore through the ground to replace the broken water line. That was on the Sept. 27, 2016. On Oct.14, 2016 after coming home to find his contractor had dug a long trench from the sidewalk to my house. The contractor stated this is what he was told to do by Will **. I explained that Will ** said the line would be replaced by boring through the ground. Will ** (Mr. Rooter lied to me and my son; now I have a trench with heavy dirt that need to be filled in this trench). I will not have Mr. Rooter do any work for me.

I called this afternoon for possible service with the company. First his brother Steven answered the call and quoted me $190 + 59 for after service while they are supposed to be operating 24 hours a day for 7 days. And then he tells me that his brother will call back to schedule time so when his brother Brandon called me he said, "I don't know what my brother told you for the prices. Our cost is 132.31 plus $59 after hours." So when I mentioned about franchise coupon on the website for $25 odd with no provisions and expiration date of 11/31/2016 then he tells me that only applies during weekdays. And he kept on mentioning, "That is not that we don't want to come out on the weekend."... etc. The company needs to be shut down especially when they cannot provide service or don't want to come out on the day it says they are supposed to be operating and inconsistent pricing between brothers.

Our water heater was not working and we needed a new flush set for the toilet. The plumber came on a Wednesday, took a look and said we need a new water heater and couldn't come back till the following Saturday. He couldn't even do the simple fix on the toilet until the following Saturday! Saturday he showed up and didn't have the parts for the toilet. He said "oh, I didn't know you wanted the toilet fixed." I told him I had been VERY clear that of course I wanted the toilet fixed! Well, now he can't fix the toilet for, at the least, 2 more days! He put in the new water heater but didn't take the old one out. He said "oh, yeah, I couldn't get it out." OMG!

I was double billed for $3,250 and had damage on the basement floor from the jackhammer. The company stated they are not responsible for collateral damage as I signed a landscaping waiver. I don't want this company on my property and will repair the damage out of my own pocket. I reported the double billing to the bank as fraud and I am working with the bank.

I called Mr. Rooter to fix my leaking showerhead. They came out & told me the price was $371.00 to fix and I agreed to pay. After 2 hours of work the plumber got the leak down to a slow drip and said I needed to have a hole knocked in the wall to fix the valve there at a price of $1400.00. The job was not completed as shower was still dripping. I called a friend to look at the problem and he replaced the valve in hot water handle and the shower no longer drips. I was way overcharged for an incomplete job and Mr. Rooter refused to give any money back to me. The valve that my friend put in to fix the drip cost $2.00. If you don't want to get ripped off don't call Mr. Rooter.

I have tried for over a year to get a local plumber, all too busy for such a puny job I guess. Called Mr Rooter out of Weirton WVA. He came on Saturday to check out what needed to be done. Yes, I paid through the nose. But no water for four days? Pump was fine? Water supply was fine. Old galvanized pipes needed replaced. They showed bright and early Sunday morning and got right to work. I haven't signed off on the work order yet, but I'll be making a note that I want a warranty on parts and labor. *** Edit: already a warranty written out. Thanks guys. Drive safely.

I had Mr. Rooter come to fix my septic back in December of 2015. They were to replace my old clay line between the dry well to the septic. I still had problems after the work they stated they did was done. I had to call them back out to snake the line because dirt got in there and another time because it was doing the same thing (coming out of the inspection port) only 6 months after they said they replaced the line. When they came out to check it I was told they would have to do additional work for a piece I said on the original job I didn't want they to touched (because the price was too high for that job proposed). I told the gentleman thank you and if we wanted to use them we would call. I didn't use them.

Costed me $330 for a snaked sink. Nice guy came the same day but he charged me more than switching the whole sink. Granted he told me the price before but he made it sound very bad (like I have to switch the pipes etc). After he finished the job I look at the receipt and it said he snaked it... I could have bought drain for 5 bucks or called any other company and they snake any drain for $99. I manage 40 apartments and because of one stupid thing like the price on snaking a pipe did they lose all that business.

DO NOT EVER USE Mr. Rooter Plumbing from ADAMS, MA.!!! I needed to replace my kitchen faucet. A Do It Yourself for many but I am not talented in that area. My daughter was present for the ONE HOUR the technician was there and I came home to a bill of $223.52!!! Yes, two-hundred and twenty-three dollars for LABOR for ONE HOUR OF WORK (no parts)!!! To install a simple kitchen faucet!!! SERIOUSLY, DO NOT EVER USE MR. ROOTER PLUMBING FROM ADAMS!!! I didn't call an MD, who might charge $223/hour, I called for a very simple job and feel the cost was totally unreasonable and the company disingenuous!

Save your money. I wasted $605 dollars to clear a line, and they left the job without it being cleared. They wanted me to spend more. It was a scam to see if I would start spending thousands on redoing the plumbing for the house. They actually left my house in worse shape than before they came. Was that on purpose? I won't go that far, but they are at least incompetent. Let me be kind and stop there.

These guys are a bunch of idiots. If there was a zero star rating they would get that 1 star is too much. My parents called on a Wednesday afternoon for them to "snake" the pipe. The guy they sent out broke the snake inside the pipe, so he said we had a broken pipe that need to be replaced. Thursday morning they dig up the front yard, (2 hrs work) take out the "broken" pipe and we don't see them again until Saturday afternoon, when they finally come to fix it. During the 2 hours they took to fix it they also broke an outlet in our garage (now we need an electrician). So we had an Open sewer pipe in the front yard for 72 hrs, and no use of the bathrooms.

I called this company in the Youngstown, Ohio in March 2013 area because our basement would flood whenever we used the washing machine. The plumbers show up and attempt to unclog our line, to no success. They come back a short time later to camera the line, which they do after a clearing of the line and tell me that the main is broken and will eventually collapse. Long story short, they tell me they can dig up the old line, and that altogether, a new line, sidewalk, and labor would be around $15,000.

Thought I needed my garbage disposal replaced, but Tony ** (Lawrenceville, GA) diagnosed it as a jam in the disposal, reset it (which I didn't even know you could do), and didn't charge me over appointment fee. Honest nice guy, could have not been honest and charged me for a whole new replacement. Hope I don't run into anymore plumbing issues, but if I do I will definitely call him again!

Stay away from this company! First of all, they have a $65 dispatch fee which is not clearly explained. They give the impression that it's refundable if no work is performed. They are very unprofessional and discourteous. I called this company to check out a copper pipe leak in the attic, which I thoroughly investigated and confirmed that the leak was very small and only about 2-4 inches of pipe needed to be replaced. When the plumber came on site he informed me that there was a $140 fee to diagnose the issue.

My wife and I have had a horrid experience with the chain plumbing company out of League City, Texas. They have rude, disrespectful workers who answer the phone and schedule the services. The office manager has zero empathy or concern for the customer. The only employee of the company is the supervisor although he could not get our water heater serviced any quicker. The overall experience has been so terrible that I would never recommend them and will never do business with any Mr. Rooter companies ever again.

Let me say that the Mr. Rooter on November, Keeneland Dr. in Richmond, KY, has a great professionalism about them from the dispatcher to the technician! My technician's name was Shane **. Very nice young man! I am a pretty manager at the Outback Steakhouse here in Richmond. I will definitely be recommending your Richmond location to my patrons! Thank you Shane for helping solve my problems!

I called for overnight service for a kitchen sink overflow, it was corrected. Last week I called for the same problem and ask why after only 3 weeks of using the kitchen I was having the same problem. They said the manager will call me. I keep on calling back multiple times, for 7 days, at the end have to pay another company to fix the problem since they didn't do a good job. Very irresponsible and unreliable company. This is Mr. Rooter, Pembroke Pines.

We had someone from Mr. Rooter come in to give us a quote for something that needed to get done. Mr. Rooter had done work on our home before and we thought it would be great to bring them back. This time around it was for a different circumstances (funny how the first time around they didn't mention any of the things the second guy said). When the guy came in he didn't quote us for what we asked. He went on telling us everything he wanted us to fix. He even took our information and reported us to our city inspector. He was threatening us to get these things fixed because he was going to report us anyways. Talk about losing a customer.

We had Mr. Rooter come out for FREE diagnostics to determine the cause of a sewage overflow in our basement. Our FREE appointment turned into a $278.00 appointment in order to be able to determine the problem. Their camera "determined" that we had a broken pipe under our water heater in the basement. They wanted to jackhammer up our floor to replace the pipe for $3,400.

Mom is in her late 70s. They totally took advantage of her charging her 3700.00 for a job that lasted 2.5 hours. Then collapsed her sewer line then come back the next year stating they would gladly charge her an additional 4000.00 to fix what they ** up. The worst!!!

Do not ever use Mr. Rooter plumbing services. I have had nothing but awful experiences! I needed new water heater which will cost me $2,000. We set a time in the afternoon to do the work. I rearranged my day, cancelled work meetings to be home and they showed up an hour and 20 minutes late. What's worse, not a single phone call from anyone saying they were late. I had no hot water and water and gas were shut off and no other plumber could get to me before 3 days so I had no choice. Save yourself disappointment and just don't use these guys!

I had a bad flapper in my toilet. The part costs less than $5. It took the technician about 5 minutes to repair. I was charged $143.09! Absolutely ridiculous! I will not use again. Shame on me for not calling and getting prices.

I called them 8 pm and they promise to come and clean backed up sewer line in one hour!!! I was waiting almost till 10 pm and operator told me: "I was trying to call you to say that technician won't come..." I lost two hours on waiting and now at 10pm no other plumbers would come. Also I can't go take a shower, I can't use toilet... I wish I would stick to a Benjamin Franklin, they would come in 2 hours.

I made the mistake of calling them, Mr. Rooter. They were out on Friday to fix a water main leak. They said if they had to fix it more than twice it would void my warranty. They asked if I wanted a refund. I said yes. So they cut the parts out and left me without water at all. They should have least left me with water. Very upset. I can see why they only get one star.

We had a leak in water heater and it cost over $400.00 to fix and the next day they came back because we had no HOT Water. They could not figure out the problem and left after 3 hours with us still having no HOT water and said we needed some part and maybe we could order it and put it in, and this is Saturday and they wouldn't be open till Monday, so oh HEY! Would not recommend to my Worst Enemy!!!

Called Mr. Rooter to unstop my kitchen sink. This line runs from the side of the house to the street.. almost a straight line. Their plumber? Frank, told me that the only way to clean it was to do a "hydro scrub". He forced water into the pipes throughout the house. Sewer water backed up and came into the house through the air conditioner vents, soaking the lower walls and floors. He told me that cleaning the sewer water out of the house would have to be done by a restoration company and that I would need to pay for it with my homeowners insurance.. not even close to my deductible. His explanations.. my lines were very greasy and the water took the route of least resistance. REALLY? Calling the 800 number for Mr Rooter, always got me rolled back to the local number. They never took care of the mess he made. NEVER call MR. ROOTER and NEVER let them talk you into a HYDRO SCRUB.

My wife called Mr. Rooter to repair our Shower Faucet that was difficult to turn off. It was an older model. The plumber came out and called me at work to give me an estimate (name Ted but on the receipt it says Edward **). He gave us an estimate of 300 dollars to get the part and drive down to Ft. Lauderdale to get it. I was at work all day. The technician convinced my wife and my mother in law to upgrade faucet and charged us 774 dollars for the upgrade! I never approved it.

I have a rental property that was having a draining issue, going outside. I had to act fast due to it being a rental and it was back flowing in basement. So I called Mr. Rooter due to the fact they had cameras for clog and could make it there that afternoon. Once they got there, they were unable to locate main trap? So they went in and did something. I'm not sure. They told my husband and I, "Problem was fixed but no guarantee..." Asked my husband if he brought credit card. I was shocked that a professional asked like that. So they charged us $268.00 for doing whatever is was that they did. It was never explained to us what the problem was. So today I receive a call from tenant. The water is coming in basement yet again...

I was shocked at the price, then started doing research on the garbage disposal and what the typical price was to install one. This was horrendous and I know I feel stupid. I should have done the research, but it's thanksgiving and I was desperate... family coming over etc. This was exorbitant!!!

Called the local Mr. Rooter because the laundry drain in the basement was backing up. The tech arrived within the stated hour. I was told that it would be $244 if he opened the drain. I thought that was a bit steep but it needed to be done. The tech worked on it for about 10 minutes when a supervisor showed up. They determined that the drain couldn't be opened by just snaking it. They would have to jack hammer out the concrete floor and put in a clean out access and then open the drain. All this without checking the drain with a camera! The supervisor wrote up an invoice for the work- $1075!! I wrote a check for half of that. Later I decided to check out reviews online and found that I was most likely being scammed! I called a local plumber. He and his assistant worked for over an hour to clear the drain and charged $100!

Mt Pleasant Michigan Mr Rooter - big rip off! They charge Huge amounts and leave the customer in worse shape than before! Hired to water pressure out drain tile lines - service NOT DONE as machine hung up when the serviceman dug out and rocks as cave in caused the line to plug with rocks and machine got stuck! Not only line not cleaned out but I WAS CHARGED FOR THE HYDRO DRILL TIP THAT THEY GOT STUCK! They dug my yard all up leaving 3 1/2 ft holes open and exposed yet charging me $800.00. They disconnected my drain tiles looking for their tip!!!! Tiles still all over yard! They cut off hose and JOB NOT DONE AND IM SUPPOSE TO GET THEIR HOSE Tip Out! I'm a 68 yr old female!

BOY, I wish I had read some reviews before calling them. Wanted to have my Moen kitchen faucet repaired as it was leaking. I have repaired many faucets but arthritis now makes that difficult. Anyway, after spending less than 5 minutes looking at it, he went into the computer and pulled out a estimate of $379 plus tax. Sorry but I laughed and sent him on his way with his $48 service charge and a good lesson. In my opinion, they make a profit on the service calls without getting the job with their quoted price which comes from a rate book, I suspect. I bought a high quality Kraus KPF-211 for $269 and installed it in less than an hour. NEVER AGAIN!

Was charged 1600 to repair a broken sump line underground. Then he extended the line 20 feet and left a hole in my yard for it to drain in. Told me he put in a new sump at 'no charge'. I was told by another company it is a cheap sump pump and I'm sure for 1600 I paid for it anyways. I emailed them and was told I would be contacted. Never was. I had another company come out to fix my sump drainage so it doesn't freeze. They said I should call a lawyer for what they did. Never ever ever call Mr. Rooter for anything!

Called to have my septic tank emptied and before tech started the job, I told him about an area of my yard on the side of my house always being wet even if we had no rain. After emptying the septic tank he starting on the wet area using the backhoe to dig. He said he was going to pump the chambers and install a 4'' PVC cleanout. After the job I was satisfied even though he said I would have to have them pumped again. This for me meant in another 3 years which I do every 3 years. In three days after this work, I had to call them back to pump the area they had worked on. The tech that was dispatched said that my system was overwhelmed and pumped the top off the first tech installed for free. This work cost $1729.50 that includes the septic tank pumped.

I paid 350 for them to fix my toilet. It didn't work. They said they send people out to fix it, they never did and then they send me a check for 350, went to go cash it and now I can't because they said they send people out to my house. "If you did why would you ever even write me the check?" They have bad business and I will never tell someone to go get the toilet or anything else.

Beware! Wrong size water installed below Nat'l Plumbing Code Standards! Property and personal liability at risk. Codes are codes for a reason! Unprofessional, poor customer service. Did not get what I paid for so it will cost me twice. Claims to be the best? Hah! Nope.

He said the charge would be for the larger size Hydroscrub and showed us a video of it getting out a whole raw chicken with the pressure. Also said he would include a camera in the pipe to get a good view of what could be clogging it. He never told us the camera would not fit into the hole and he used the smaller machine because he said the bigger one wouldn't fit. After all that the smaller Hydroscrub couldn't even get grease and hair out let alone a chicken! The guy who did it was not the owner and he didn't set the price. He was a nice guy but the price for this was $528.83. Do not let them in your house!!

Mr. ** showed up 1 hour late. Had small leak in water line from street to house. Hole 1.5 feet by 1.5 feet deep was dug. 6" of pvc cut out and replaced. Hole filled in. Total time 30 mins working 30 mins standing around and sitting in truck. RUDE at best. $225 DOLLARS was the charge. I questioned bill and was told rates set in book! I called office and stated I thought bill excessive. The lady said owner not around and she would look at bill. She actually told me I got a break. They (workers) had to "Break out the shovels and therefore I should have been charged an additional 85 BUCKS!" Bill s/b $310. WHAT A SCAM IMO. DOCTORS/ATTORNEYS DON'T CHARGE THAT MUCH... $600.00 PER HOUR! I DECIDED to complain wherever I could, found this site, and discovered a ton of others got scammed also! NOTHING BUT CROOKS and getting away with it.

Do all jobs in Pittsburgh cost $4000? Just had Mr. Rooter come out for a slow main drain, and their guy said to me almost verbatim what was told to the individual who posted the July 5th complaint. Had to be the same employee. $4000 for a job that was done for $150.00.

My husband installed a new kitchen faucet that was leaking some the next morning. Call Mr. Rooter Plumbing out to look at it. Problem was it needed to be tighten with the proper tool. Job took 10 minutes. Charged $154.00. Owner charges flat rates no matter how small the job.

Had a blocked drain in the pipe under my garage from the kitchen drainage pipe. Had this problem before. Snaking is all that is needed. Mr Rooter came, did not snake, played with his camera and then told me they would be back tomorrow morning (July 4th) to jackhammer the garage and lay a new pipe for just $4500. When I wanted to see the video, he could not provide any evidence for the "broken" pipe he claimed I had. I sent him to the hills. He got very nasty. When calling the company, it took over a half hour to locate my record. I asked to lodge a formal complaint and speak to a supervisor. Was told I would get a return call within a week and they could send another technician out. No thank you! Never call this company, even if you think you are desperate. They run a scam!

Had a leaking toilet. I was positive it was a leaking toilet. He came in the house didn't look at the toilet and said the pipe is cracked and it's going to cost 1600 dollars. I said the pipe's not cracked and I'm not spending that much. He asked how much you got. I told him to get out of my house. I bought a new toilet, paid a friend to install it. Total cost 200. Mr. Rooter Crooks.

Mr. Rooter came to our house to clear the plumbing lines as the waste was backing up. What they did was basically power washing the discharge causing even more backup into the bathtub. They charged over $2000 and told us we needed $18000 more in work. We hired a different plumber, who for $299, snaked the lines and cleared the blockage and we have been fine ever since. Do not use Mr. Rooter. They are ripoffs.

Small hole in drain pipe under sink. Granted it was on a Saturday. Did not show up on time. Did not use shoe covers as advertised and the cost was astronomical. I should have read the reviews before calling this company. I was out hundreds of dollars for 30 minute job! NEVER AGAIN.

We got a call from Mr. ** from Mr. Rooter Plumbing saying we have a problem with our sewer that is connected to our neighbor house. He then demanded us of $5000 to fix the problem without an option. Right away this raise suspicion so we refused. He then keep trying to force us to get it fix or else. We are the landlord of our property and had an inspection from city of Seattle before renting out. If there is a sewer problem we would be the first to know. Our tenant told us they did not have any problems with sewer whatsoever and is happy renting the property for at least 3 years. Please be warn about this company as there are many reviews online saying that they feel robbed from them. Demanding money way more than what is the actual cost. Stay away at all cost. Spread the words.

Came out - did superficial work - charged an arm and a leg. The work done was no good after 60 days.

These guys are just plain scam artists They come in the door and when I say, "I have a slow draining kitchen sink," the guy smirks and says he knows what the problem is. However he will humour me by letting me tell my story. He then tells me that the ONLY way to get rid of the problem is to use their super duper power hose system to the tune of over 500 dollars. He also quotes me 250 plus to repair a pipe under the sink. I called another plumbing company and for 180 dollars the drain is unplugged, the pipes have been repaired, and I got a bottle of their cleaning solution...for 25 as opposed to the 50 that Mr. Rooter charges. Run like hell away from this outfit.

We had shower drain clog on last Sunday April 12, called Mr Rooter. The guy did not keep up time, finally came at 7 30 pm and as usual, he said he cannot snake it - needs a camera and would come next day. He came late afternoon and said pipe is broken. Called for sales supervisor - his name is **, first guy's name is **, came and gave all sorts of stories and quoted $7700 because they have to jackhammer the tiles and replace the pipe.

Mr. Rooter-5120 N. La Cholla Blvd.-Tucson, AZ 85705 - My wife called Mr. Rooter, as our toilets were backed up. The call was for a "free estimate", as advertised on their website. My wife let the attendant know that we have a septic tank, and wanted to be assured that Mr. Rooter works with potential septic issues. The attendant said that they Mr. Rooter did. ** and ** came out to our home from Mr. Rooter. ** did some "work" utilizing an underground camera. ** said that we required a "septic tank rehab" at a minimum price of $6,200. He also said that the price likely could top $20,000... and pressured my wife to sign so that they could "start immediately".

On or about Sunday, March 15, 2015, after seeing an advertisement on television, I called Mr. Rooter to assist with a plumbing issue I was having at my home. The day prior to my call, I hosted a repast for family and friends to celebrate the life of my father, whom I had just buried. The result of a house full of guests was a plumbing issue.

I had a kitchen sink clogged up. They told me that they would be over in the morning, morning came and went, still no plumber showing up. I called, they said they would be over in the evening, evening came and went, still no plumber showed up. I called but they wouldn't answer the phone. The next morning a lady called to apologize and said they would be over the morning again. They shouldn't say they can make it if they know that they can't. I will not trust them again, they already let me down.

I didn't click on the star rating because there are no minus symbols! This service was hands down the worst I have ever experienced in my life! They had a kid show up unprepared for the job and I threw my back out helping him with the lid on the septic, even though they told my wife that they would never ask the homeowner to help. Um, I was here and the one he asked for help. Since they came and did absolutely nothing for $450 I have had two other, professional, companies come in to see what I need to do to fix my leach field. Both said that the little work that Mr. Rooter did was absolutely illegal, and we will follow up there with the health inspector tomorrow.

We had Mr. Rooter out on Friday when our basement flooded due to a back-up from our sewage line. They came in and ran the camera down and let us know that there were baby wipes clogging the line. We do have young children, and while they are typically really good about not throwing things in the toilet, I know it happens. So we agreed to have them clean out the line. This is where the problems started.

Was quoted a price to run a snake through my drain. When they showed up went on roof, got snake stuck in pipe. He called for a helper to get it out. Helper went under house to find his snake broke through the pipe, wrapped around a board under house and broke 3 drain pipes. He then said would be additional charge to repair pipes. I told him no so he figured bill at 650 so far. I was quoted 200 so paid him. Spent 3 hrs under house fixing their mess. Called the next morning, talked to owner. He said he would not cash check, that he would figure a discount and get back with me. Well he just deposited check. I call corporate office, filed complaint with them. They said would investigate. Never heard back. What a joke.

I discovered my bathroom faucet was not working 8:30 on Saturday morning. I called Mr. Rooter and spoke with Tim who said they could be at my house between 1-3 that day. We had been experiencing below freezing temperatures for several days, so I was expecting some delays in their arrival. Shortly before 4 pm I called to inquire when they would arriving. I was told by Dennis that they were really busy because of emergency calls. He assured me I was on the list for service, but that the list was very long. At 6 pm Dennis called me and asked if I still needed service because he was pulling the trucks off the roads because it has started snowing. I asked if he could come the next day, since I only have one bathroom in my house. He said that Sunday would not be a problem. However, when I asked if I could be put on the list for earlier in the day, he said it would have to be 12-2.

Spoke with technician in my area, he was very rude. Said was going to cost me $575.00 or more for them to defrost the pipes in kitchen. Went on saying that it took him long time for him to become a plumber, then gave me much higher prices.

I placed a call on Friday morning. They said they would be here between 3:30 pm and 5:00 pm. They called at 6 pm and said it would be the next day at 11:00 am - 1:00 pm. At 3 pm, they still did not show and I called. Was told at that time they would be as soon as he finished the job he was on. At 5:30 pm, he called and said he wanted to reschedule for Monday. My husband is fighting cancer and is an amputee. What a nightmare this has been dealing with Mr. Rooter in Laurel, MS. Not able to bath or use the bathroom. :( P.S. No order number given.

Mr Rooter came to our house to investigate a problem with our toilet. The representative proceeded to turn on the water in the kitchen, in the bathroom and let them run a few minutes. He then turned them off and told us that the line was not plugged. He suggested that we use a different plunger and told my husband that perhaps he needed to eat more fiber. He did nothing else. There was no conversation about fees up front, but he asked my husband to write him a check for $159.66. He did not want a credit card payment and did not quote us a standard price for service. My husband wrote him the check against his better judgement and when we looked at the bank account a few hours later, the check had been cashed.

5 appointments, 3 honored appointments (two frost free lines installed, the second 'repaired' - only after I let them know that I didn't think I should pay for another outside faucet line a third time). It's leaking yet again. They scheduled an appointment yet again. I left work early and missed a class yet again. They called and said they couldn't make it yet again... I live in northeast Ohio, and frost free faucets are necessary here. 'Plumbers' should be able to successfully install these. I should be able to enjoy a leak free faucet for many years... And, Lord knows what this blue line looped into my second frost free unit is all about.

Mr. Rooter installed a water heater at my house on April 30. The next day it wasn't working. They came back and said the gas control valve they got from the manufacturer was bad. They replaced it. Since then the pilot has gone out on me three times, and each time I wasn't able to light the pilot back on. Since it usually happens on a Sunday, I am out of hot water for two to three days each time. Today they say they are going to do some testing and replace the thermocouple. Although they are courteous and send someone to address the problem within one to two days, in the 28 years that I have owned a home, I have never had a problem with a water heater. So I can't recommend this company if you need a water heater.

Received an estimate for $576 to repair thermostat on water heater. This was just for labor as we had already received part from GE. Called another company for second estimate... $99. Serious price gouging going on. How these people sleep at night is beyond me!!!

I made an appointment with Don Williams for a Friday afternoon to repair a gas leak under my house. He assured me that service would be there after 1 PM. When nobody showed, I called Don at 3 PM and again at 4 PM and 5 PM asking if they would still be able to make it. All three phone calls went to voicemail and my messages were never answered. Nobody showed up to repair the gas leak. I guess Don Williams doesn't care if my house blows up.

For someone who boasts 30 years of service, this is the worst plumber to go to. Aaron continues to lie to us. The first time we asked them to come, they charged us $80 to fix a leaking toilet. The next day, the problem continued and we called them again. They charged us another $300 for the parts they insisted were necessary to fix the problem. After they came back for the second time, the toilet started leaking again the next day. They came to pick up the parts to fix them, but they never returned them. At that point we began to worry, and suspected some foul play at work.

We had a busted pipe in our front lawn so when they came out they reassured me that if we wanted the job done right we should let them take care of it instead of a local independent plumber. So we did and one worker told me it would last for many years but barely a year later the pipe busts and we have the same problem. When I called them they said the warranty they offer only lasts 90 days so if they come out we have to pay another $1000 with all the ridiculous fee and charges.

In the middle of the night on Sunday I heard water under my house. The next morning I immediately called my normal plumber. He could not come due to multiple contracts he had going on so he referred me to Don Williams. I called Mr. Don and left a message and he called me right back saying someone would be out later in the day. I received a call at 4:17pm saying that they were on their way. I met them to the house, the guys came in and checked out the job. The first guy got a flash light and found the leak. The guy made a comment saying, "There's about 3ft of water under this house" with an attitude. First off you are a plumber, this is your job. It's what you do. I feel that they could have gladly declined the job and told me to find someone else.

Main drain backed up from recurring tree roots. A technician and an apprentice (very pleasant) arrived an hour and half late. They "cabled" the six inch line with a small auger and then showed me all the roots I already figured were there. They tried a few times but made little progress and recommended the hydro flush and would cut $200 off the already 3 something, charge it worked well. After 300 gallons of my water and almost 4 hours of my time, for a job they quoted at 2 hours their paid would not work, did not get at paper copy for over a week. Office girl called and repeatedly asked my credit card number, said it wasn't working. Called my card company, they said I was good for it.

Today September 17, 2014 we hired the company Mr. Rooter to come and fix a couple plumbing issues we had. Upon arrival (we were very skeptical of him being able to fix our kitchen sink, as my husband had borrowed a snake from a plumber friend and had tried already himself and was unsuccessful), the tech said he had a 90% success rate of fixing kitchen sinks with the same tool only larger. So my husband left in confidence that he would be able to FIX our sink for the quote of $600 which included service call and bathroom tub/pipe clog (mind you my husband could have fixed himself but just wanted to avoid the headache and hire someone since he’s busy running his own heating and cooling business).

This was a routine sewer service maintenance. The first technician used a 3 1/2" auger to clear a 6" clean out. Then, he said I needed a hydro wash to remove remaining roots for an additional $700 on top of $245 paid for clean out. When I called the office to ask why a 6" auger had not been used initially, I was not given a logical answer. After my third call, I was finally told a different technician would be out first thing the next morning with a 6" auger. That technician was delayed several hours, so I was rescheduled for after 5:00 PM that same day. As of 7:30 PM, no technician. Again, I called the office and was told they had rescheduled me for first thing the next morning. As of noon, no technician. Subsequent to my first call to schedule the initial appointment, I found the dispatchers to be condescending and not remotely helpful. Would have stopped payment on check, but they were quick to cash it. Meanwhile, I am still waiting for the job to be done correctly.

My husband called for an estimate for our pipes under the kitchen sink that have been leaking. He said that the plastic fittings were no good, that they only last for a short while. He gave an estimate for $250.00 to replace two $7.00 fittings! He charged us $50.00 for the estimate. When my husband asked this will go toward the price of the work if we choose you? He said NO. So don't call Mr. Rooter.... First they are rip offs! Second they are crooks!

Mr. Rooter just blatantly ripped me off. I called Mr. Rooter about them snaking my plumbing and they told me they would go to my house and give me a free estimate to go to my rental property in Youngstown Ohio. When they arrived they said that they recommend Hydro scrubbing my line and that it would have a 3 year warranty that the line would be clear. So I said, "Sure if you can fix it for $550 I would pay for it." They charged my Credit Card before even beginning work. They then started work on the drain and in about 1 min they made a huge overflow of waste in my basement. They called me and said that they couldn't do the work and that they recommended that I pay them $10,000 to dig up the basement. I told them I didn't want them to do anything, and the guy said because they can't do the Hydro scrubbing that I would not be charged.

I called Mr. Rooter Plumbing from an ad in the newspaper. So I had a coupon. First problem when he arrived, the plumber said those coupons won't work for plumbing issue.

Never patronize Mr. Rooter Plumbing. Its service is unreliable and it does not keep its promise as written in the plumbing repair warranty to provide subsequent service. It charged me excessively of $1,000 for fixing the clogging in the double kitchen sinks and connected drainage pipe. The company sent an inexperience apprentice and apparently had fixed the problem on the first visit. The same kitchen sink problem recurred and 3 more subsequent visits by the same incompetent technician still could not fix the problem and one of the kitchen sinks still clogged.

We called Mr Rooter for sewage back up in our shower and toilet. They came on a Friday and snaked the line. They hit a blockage and said they needed to return and use a high-powered hydro jet to get through the line. This would cost $1000 more. The technician also insisted that our septic tank be emptied even though it had just been done 8 months prior. Upon returning on Monday, which left us all weekend without water, they used the hydro jet and ultimately caused further damage, completely blocking the line. The technician could not fix the problem and basically left it up to us. He walked away with $1600+ and did absolutely nothing to remedy our problem!

We had Mr. rooter come to our house (6/6/14) to get our clogged kitchen sink fixed. He said it would cost $205.23 but we had a coupon for 25 dollars off so the final cost would be $180.23. So after 2.5 hours he said, "I don't believe I'll be able to get it unclogged". So after trying, he left with our sink even more clogged than it was. The sink was full of dirty, rusty water. He left a dirty, soaking wet towel on our counter and a puddle of water under the sink. I understand not being able to get the clog out but I feel like we shouldn't of been charged the full amount especially since they had poor clean up and sanitation skills. I feel I should've just for this hours spent on trying to unclog the sink. I am very disappointed in Mr. Rooter and we will never be using them again.

I called to find out if they could give me an estimate for repairs of a simple stopped up drain pipe. They told me "CERTAINLY!" in a cheerful voice and explained it was their way of doing business. NO CHARGE to come by and look. Even told me where to get the coupons for a "Free" video scan. I told them I could not be here during the time frame they set but my wife or daughter could let them look. Since there was no charge, I saw no problem and asked them to leave me an estimate.

I hired Mr. Rooter, Sanford Florida, on 2/17/14 to find a water leak in my home. They quoted me $250 for a detailed leak diagnosis report. The technician showed up and took about 2 hours to do his diagnosis. He insisted that the house be very quiet. As I did some work in my office, the tech went around unplugging my kitchen appliances. However, the leak was in the bathroom and office. He never told me he did this.

My method of choice: I call 3 companies, perhaps 4 with free estimates. Two of three are usually crooks. I am a single woman, not well and on a limited income.. same old story. Bill came to my home from roto rooters within the same afternoon after another fellow could not help me. The mr Rooter told me they would have to jack hammer the basement floor and the top of the line snakes would be no help for $4400.00. Bill praised his company roto rooters proud who he worked for and found another way in no one else mentioned or considered.

On 10/28/2013, I called Mr. Rooter to repair my toilet system leakage. The repair person, charged me $338 to try to buy some parts to pretend to repair it, and finally said that this cannot be repaired as the model is old and there are no available parts in the market. He later charged me another $600 (approx. which includes price of the toilet) to buy a new toilet and install it. I now contacted another plumber (from TJK Plumbing) for repair of my other two toilets with similar problem and they were able to get replacement parts for the exact same model without any problem and fixed both for $300 (approx).

We've had an issue with our main drainage pipe leading from our house to the sewer line since we moved in to our house. We have a broken riser that has caused our pipe to come disconnected from the city line. Every once in a while, it gets clogged and we have to call a plumber to snake the line out. Just after Christmas, it clogged again. We called Mr. Rooter to unclog the pipe as they were a little less expensive than another plumber we'd used before. In the process of snaking the pipe, they got their snake stuck in the pipe and told us that they had to cut into the pipe to get it out and that they would patch it up when they were done.

On November 2, 2010, I placed a call to 'Mr. Rooter' for a clogged bathroom shower drain. A representative came and cleared the drain, and charged $189.22 for the repairs. The following day, I saw a TV commercial advertising that this company would do a drain cleaning for a total cost of $99.00. I contacted the company the next day and requested that I be refunded the overcharge. No action on Mr. Rooter was taken on this complaint.

I called Mr. Rooter to unclog four underground gutter drains and one drain in the driveway. The quote was $732.00 for the first two hours and approximately $350.00 for each additional hour. I agreed, thinking that they would clear all five drains. The technician and his assistant cleared one underground gutter drain but could not clear the others. The technician suggested that I call a landscaper to fix the problem. The amount of time expended to fix one drain was less than one half hour, and the total amount of time they were in my home was less than an hour. You can imagine my shock when they presented me with a bill for $783.24.

On a Saturday late afternoon, my drains started to overflow in the basement. I had no idea what to do. I opened the phone book and it happened to open on their huge two page ad. Aaron called another person to help him--Francis. They showed me the price which was $950.00 to clean out the drain and use the camera. I was beside myself, had water all over, and am on a limited income. I told him to go ahead and clear the drain. They then showed me the "video" from my drain which showed a broken pipe under the floor and told me that it needed repair or I would have more problems. They quoted me a price of $3,600 to fix the problem. I had two other companies come out to get quotes on the repair that Mr. Rooter said I needed. I was told that for the work that Mr. Rooter did, it would have been $300 from one and $500 from the other.

I called Mr. Rooter at 230 Bank Street, Midland Park, NJ 07432 to clear four underground gutter drains and one driveway drain. The quote was $732.00 for the first two hours and approximately $350.00 for each additional hour. I agreed, thinking that they would unclog at a minimum of $732.00 if it took them two hours or less. Of course, if the work required more than two hours, they would be compensated at the rate of approximately $350.00 for each additional hour.

On August 19, 2010, I called Mr. Rooter to fix a water leak that I have in my house. The leak was coming from the second floor to my first floor. The plumber charged me $1,569.56 to fix the problem; all work is guaranteed for 1 year. However, I still have the exact same leak. On September 01, 2010, I called Mr. Rooter again to fix the problematic situation. They are attempting to justify their poor and carelessness doing the initial job by stating that it is a new leak. Nonetheless the leak comes from the exact place. They want to charge me an additional $450.00 to come to my house to fix the problem. I already paid them the money for something that they never completed. I want my money back since I would need someone else to do the job. As a consequence of this leak, the ceiling and the walls in my basement are destroyed. In addition, I have tenants with kids. They need to cook for them; they need to use the bathroom.