Mr. Rooter Plumbing Reviews

I had a kitchen sink clogged up. They told me that they would be over in the morning, morning came and went, still no plumber showing up. I called, they said they would be over in the evening, evening came and went, still no plumber showed up. I called but they wouldn't answer the phone. The next morning a lady called to apologize and said they would be over the morning again. They shouldn't say they can make it if they know that they can't. I will not trust them again, they already let me down.

I didn't click on the star rating because there are no minus symbols! This service was hands down the worst I have ever experienced in my life! They had a kid show up unprepared for the job and I threw my back out helping him with the lid on the septic, even though they told my wife that they would never ask the homeowner to help. Um, I was here and the one he asked for help. Since they came and did absolutely nothing for $450 I have had two other, professional, companies come in to see what I need to do to fix my leach field. Both said that the little work that Mr. Rooter did was absolutely illegal, and we will follow up there with the health inspector tomorrow.

We had Mr. Rooter out on Friday when our basement flooded due to a back-up from our sewage line. They came in and ran the camera down and let us know that there were baby wipes clogging the line. We do have young children, and while they are typically really good about not throwing things in the toilet, I know it happens. So we agreed to have them clean out the line. This is where the problems started.

Was quoted a price to run a snake through my drain. When they showed up went on roof, got snake stuck in pipe. He called for a helper to get it out. Helper went under house to find his snake broke through the pipe, wrapped around a board under house and broke 3 drain pipes. He then said would be additional charge to repair pipes. I told him no so he figured bill at 650 so far. I was quoted 200 so paid him. Spent 3 hrs under house fixing their mess. Called the next morning, talked to owner. He said he would not cash check, that he would figure a discount and get back with me. Well he just deposited check. I call corporate office, filed complaint with them. They said would investigate. Never heard back. What a joke.

I discovered my bathroom faucet was not working 8:30 on Saturday morning. I called Mr. Rooter and spoke with Tim who said they could be at my house between 1-3 that day. We had been experiencing below freezing temperatures for several days, so I was expecting some delays in their arrival. Shortly before 4 pm I called to inquire when they would arriving. I was told by Dennis that they were really busy because of emergency calls. He assured me I was on the list for service, but that the list was very long. At 6 pm Dennis called me and asked if I still needed service because he was pulling the trucks off the roads because it has started snowing. I asked if he could come the next day, since I only have one bathroom in my house. He said that Sunday would not be a problem. However, when I asked if I could be put on the list for earlier in the day, he said it would have to be 12-2.

Spoke with technician in my area, he was very rude. Said was going to cost me $575.00 or more for them to defrost the pipes in kitchen. Went on saying that it took him long time for him to become a plumber, then gave me much higher prices.

I placed a call on Friday morning. They said they would be here between 3:30 pm and 5:00 pm. They called at 6 pm and said it would be the next day at 11:00 am - 1:00 pm. At 3 pm, they still did not show and I called. Was told at that time they would be as soon as he finished the job he was on. At 5:30 pm, he called and said he wanted to reschedule for Monday. My husband is fighting cancer and is an amputee. What a nightmare this has been dealing with Mr. Rooter in Laurel, MS. Not able to bath or use the bathroom. :( P.S. No order number given.

Mr Rooter came to our house to investigate a problem with our toilet. The representative proceeded to turn on the water in the kitchen, in the bathroom and let them run a few minutes. He then turned them off and told us that the line was not plugged. He suggested that we use a different plunger and told my husband that perhaps he needed to eat more fiber. He did nothing else. There was no conversation about fees up front, but he asked my husband to write him a check for $159.66. He did not want a credit card payment and did not quote us a standard price for service. My husband wrote him the check against his better judgement and when we looked at the bank account a few hours later, the check had been cashed.

5 appointments, 3 honored appointments (two frost free lines installed, the second 'repaired' - only after I let them know that I didn't think I should pay for another outside faucet line a third time). It's leaking yet again. They scheduled an appointment yet again. I left work early and missed a class yet again. They called and said they couldn't make it yet again... I live in northeast Ohio, and frost free faucets are necessary here. 'Plumbers' should be able to successfully install these. I should be able to enjoy a leak free faucet for many years... And, Lord knows what this blue line looped into my second frost free unit is all about.

Mr. Rooter installed a water heater at my house on April 30. The next day it wasn't working. They came back and said the gas control valve they got from the manufacturer was bad. They replaced it. Since then the pilot has gone out on me three times, and each time I wasn't able to light the pilot back on. Since it usually happens on a Sunday, I am out of hot water for two to three days each time. Today they say they are going to do some testing and replace the thermocouple. Although they are courteous and send someone to address the problem within one to two days, in the 28 years that I have owned a home, I have never had a problem with a water heater. So I can't recommend this company if you need a water heater.

Received an estimate for $576 to repair thermostat on water heater. This was just for labor as we had already received part from GE. Called another company for second estimate... $99. Serious price gouging going on. How these people sleep at night is beyond me!!!

I made an appointment with Don Williams for a Friday afternoon to repair a gas leak under my house. He assured me that service would be there after 1 PM. When nobody showed, I called Don at 3 PM and again at 4 PM and 5 PM asking if they would still be able to make it. All three phone calls went to voicemail and my messages were never answered. Nobody showed up to repair the gas leak. I guess Don Williams doesn't care if my house blows up.

For someone who boasts 30 years of service, this is the worst plumber to go to. Aaron continues to lie to us. The first time we asked them to come, they charged us $80 to fix a leaking toilet. The next day, the problem continued and we called them again. They charged us another $300 for the parts they insisted were necessary to fix the problem. After they came back for the second time, the toilet started leaking again the next day. They came to pick up the parts to fix them, but they never returned them. At that point we began to worry, and suspected some foul play at work.

We had a busted pipe in our front lawn so when they came out they reassured me that if we wanted the job done right we should let them take care of it instead of a local independent plumber. So we did and one worker told me it would last for many years but barely a year later the pipe busts and we have the same problem. When I called them they said the warranty they offer only lasts 90 days so if they come out we have to pay another $1000 with all the ridiculous fee and charges.

In the middle of the night on Sunday I heard water under my house. The next morning I immediately called my normal plumber. He could not come due to multiple contracts he had going on so he referred me to Don Williams. I called Mr. Don and left a message and he called me right back saying someone would be out later in the day. I received a call at 4:17pm saying that they were on their way. I met them to the house, the guys came in and checked out the job. The first guy got a flash light and found the leak. The guy made a comment saying, "There's about 3ft of water under this house" with an attitude. First off you are a plumber, this is your job. It's what you do. I feel that they could have gladly declined the job and told me to find someone else.

Main drain backed up from recurring tree roots. A technician and an apprentice (very pleasant) arrived an hour and half late. They "cabled" the six inch line with a small auger and then showed me all the roots I already figured were there. They tried a few times but made little progress and recommended the hydro flush and would cut $200 off the already 3 something, charge it worked well. After 300 gallons of my water and almost 4 hours of my time, for a job they quoted at 2 hours their paid would not work, did not get at paper copy for over a week. Office girl called and repeatedly asked my credit card number, said it wasn't working. Called my card company, they said I was good for it.

Today September 17, 2014 we hired the company Mr. Rooter to come and fix a couple plumbing issues we had. Upon arrival (we were very skeptical of him being able to fix our kitchen sink, as my husband had borrowed a snake from a plumber friend and had tried already himself and was unsuccessful), the tech said he had a 90% success rate of fixing kitchen sinks with the same tool only larger. So my husband left in confidence that he would be able to FIX our sink for the quote of $600 which included service call and bathroom tub/pipe clog (mind you my husband could have fixed himself but just wanted to avoid the headache and hire someone since he’s busy running his own heating and cooling business).

This was a routine sewer service maintenance. The first technician used a 3 1/2" auger to clear a 6" clean out. Then, he said I needed a hydro wash to remove remaining roots for an additional $700 on top of $245 paid for clean out. When I called the office to ask why a 6" auger had not been used initially, I was not given a logical answer. After my third call, I was finally told a different technician would be out first thing the next morning with a 6" auger. That technician was delayed several hours, so I was rescheduled for after 5:00 PM that same day. As of 7:30 PM, no technician. Again, I called the office and was told they had rescheduled me for first thing the next morning. As of noon, no technician. Subsequent to my first call to schedule the initial appointment, I found the dispatchers to be condescending and not remotely helpful. Would have stopped payment on check, but they were quick to cash it. Meanwhile, I am still waiting for the job to be done correctly.

My husband called for an estimate for our pipes under the kitchen sink that have been leaking. He said that the plastic fittings were no good, that they only last for a short while. He gave an estimate for $250.00 to replace two $7.00 fittings! He charged us $50.00 for the estimate. When my husband asked this will go toward the price of the work if we choose you? He said NO. So don't call Mr. Rooter.... First they are rip offs! Second they are crooks!

Mr. Rooter just blatantly ripped me off. I called Mr. Rooter about them snaking my plumbing and they told me they would go to my house and give me a free estimate to go to my rental property in Youngstown Ohio. When they arrived they said that they recommend Hydro scrubbing my line and that it would have a 3 year warranty that the line would be clear. So I said, "Sure if you can fix it for $550 I would pay for it." They charged my Credit Card before even beginning work. They then started work on the drain and in about 1 min they made a huge overflow of waste in my basement. They called me and said that they couldn't do the work and that they recommended that I pay them $10,000 to dig up the basement. I told them I didn't want them to do anything, and the guy said because they can't do the Hydro scrubbing that I would not be charged.

I called Mr. Rooter Plumbing from an ad in the newspaper. So I had a coupon. First problem when he arrived, the plumber said those coupons won't work for plumbing issue.

Never patronize Mr. Rooter Plumbing. Its service is unreliable and it does not keep its promise as written in the plumbing repair warranty to provide subsequent service. It charged me excessively of $1,000 for fixing the clogging in the double kitchen sinks and connected drainage pipe. The company sent an inexperience apprentice and apparently had fixed the problem on the first visit. The same kitchen sink problem recurred and 3 more subsequent visits by the same incompetent technician still could not fix the problem and one of the kitchen sinks still clogged.

We called Mr Rooter for sewage back up in our shower and toilet. They came on a Friday and snaked the line. They hit a blockage and said they needed to return and use a high-powered hydro jet to get through the line. This would cost $1000 more. The technician also insisted that our septic tank be emptied even though it had just been done 8 months prior. Upon returning on Monday, which left us all weekend without water, they used the hydro jet and ultimately caused further damage, completely blocking the line. The technician could not fix the problem and basically left it up to us. He walked away with $1600+ and did absolutely nothing to remedy our problem!

We had Mr. rooter come to our house (6/6/14) to get our clogged kitchen sink fixed. He said it would cost $205.23 but we had a coupon for 25 dollars off so the final cost would be $180.23. So after 2.5 hours he said, "I don't believe I'll be able to get it unclogged". So after trying, he left with our sink even more clogged than it was. The sink was full of dirty, rusty water. He left a dirty, soaking wet towel on our counter and a puddle of water under the sink. I understand not being able to get the clog out but I feel like we shouldn't of been charged the full amount especially since they had poor clean up and sanitation skills. I feel I should've just for this hours spent on trying to unclog the sink. I am very disappointed in Mr. Rooter and we will never be using them again.

I called to find out if they could give me an estimate for repairs of a simple stopped up drain pipe. They told me "CERTAINLY!" in a cheerful voice and explained it was their way of doing business. NO CHARGE to come by and look. Even told me where to get the coupons for a "Free" video scan. I told them I could not be here during the time frame they set but my wife or daughter could let them look. Since there was no charge, I saw no problem and asked them to leave me an estimate.

I hired Mr. Rooter, Sanford Florida, on 2/17/14 to find a water leak in my home. They quoted me $250 for a detailed leak diagnosis report. The technician showed up and took about 2 hours to do his diagnosis. He insisted that the house be very quiet. As I did some work in my office, the tech went around unplugging my kitchen appliances. However, the leak was in the bathroom and office. He never told me he did this.

My method of choice: I call 3 companies, perhaps 4 with free estimates. Two of three are usually crooks. I am a single woman, not well and on a limited income.. same old story. Bill came to my home from roto rooters within the same afternoon after another fellow could not help me. The mr Rooter told me they would have to jack hammer the basement floor and the top of the line snakes would be no help for $4400.00. Bill praised his company roto rooters proud who he worked for and found another way in no one else mentioned or considered.

On 10/28/2013, I called Mr. Rooter to repair my toilet system leakage. The repair person, charged me $338 to try to buy some parts to pretend to repair it, and finally said that this cannot be repaired as the model is old and there are no available parts in the market. He later charged me another $600 (approx. which includes price of the toilet) to buy a new toilet and install it. I now contacted another plumber (from TJK Plumbing) for repair of my other two toilets with similar problem and they were able to get replacement parts for the exact same model without any problem and fixed both for $300 (approx).

We've had an issue with our main drainage pipe leading from our house to the sewer line since we moved in to our house. We have a broken riser that has caused our pipe to come disconnected from the city line. Every once in a while, it gets clogged and we have to call a plumber to snake the line out. Just after Christmas, it clogged again. We called Mr. Rooter to unclog the pipe as they were a little less expensive than another plumber we'd used before. In the process of snaking the pipe, they got their snake stuck in the pipe and told us that they had to cut into the pipe to get it out and that they would patch it up when they were done.

On November 2, 2010, I placed a call to 'Mr. Rooter' for a clogged bathroom shower drain. A representative came and cleared the drain, and charged $189.22 for the repairs. The following day, I saw a TV commercial advertising that this company would do a drain cleaning for a total cost of $99.00. I contacted the company the next day and requested that I be refunded the overcharge. No action on Mr. Rooter was taken on this complaint.

I called Mr. Rooter to unclog four underground gutter drains and one drain in the driveway. The quote was $732.00 for the first two hours and approximately $350.00 for each additional hour. I agreed, thinking that they would clear all five drains. The technician and his assistant cleared one underground gutter drain but could not clear the others. The technician suggested that I call a landscaper to fix the problem. The amount of time expended to fix one drain was less than one half hour, and the total amount of time they were in my home was less than an hour. You can imagine my shock when they presented me with a bill for $783.24.

On a Saturday late afternoon, my drains started to overflow in the basement. I had no idea what to do. I opened the phone book and it happened to open on their huge two page ad. Aaron called another person to help him--Francis. They showed me the price which was $950.00 to clean out the drain and use the camera. I was beside myself, had water all over, and am on a limited income. I told him to go ahead and clear the drain. They then showed me the "video" from my drain which showed a broken pipe under the floor and told me that it needed repair or I would have more problems. They quoted me a price of $3,600 to fix the problem. I had two other companies come out to get quotes on the repair that Mr. Rooter said I needed. I was told that for the work that Mr. Rooter did, it would have been $300 from one and $500 from the other.

I called Mr. Rooter at 230 Bank Street, Midland Park, NJ 07432 to clear four underground gutter drains and one driveway drain. The quote was $732.00 for the first two hours and approximately $350.00 for each additional hour. I agreed, thinking that they would unclog at a minimum of $732.00 if it took them two hours or less. Of course, if the work required more than two hours, they would be compensated at the rate of approximately $350.00 for each additional hour.

On August 19, 2010, I called Mr. Rooter to fix a water leak that I have in my house. The leak was coming from the second floor to my first floor. The plumber charged me $1,569.56 to fix the problem; all work is guaranteed for 1 year. However, I still have the exact same leak. On September 01, 2010, I called Mr. Rooter again to fix the problematic situation. They are attempting to justify their poor and carelessness doing the initial job by stating that it is a new leak. Nonetheless the leak comes from the exact place. They want to charge me an additional $450.00 to come to my house to fix the problem. I already paid them the money for something that they never completed. I want my money back since I would need someone else to do the job. As a consequence of this leak, the ceiling and the walls in my basement are destroyed. In addition, I have tenants with kids. They need to cook for them; they need to use the bathroom.