United Regions Van Lines Reviews
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About United Regions Van Lines
United Regions Van Lines specializes in long-distance and cross-country moves and has experience with residential, commercial and corporate relocations. The company has a fleet of trucks registered with the Federal Motor Carrier Safety Administration (FMCSA). United Regions Van Lines has provided services for over 12,500 moves in the U.S.
- Easy booking process
- Multiple packing options
- Dedicated moving coordinator
- No local moves
- No international moves
United Regions Van Lines Reviews
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- 4,903,277 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed May 6, 2025
Our move came out of nowhere—we had less than a week to get everything out. They squeezed us into the schedule, showed up on time, and worked like a well-oiled machine. They were careful with all our fragile items and even gave us tips for unpacking efficiently. Extremely grateful for their flexibility and hard work.
Thank you for the wonderful feedback! We're so glad we could accommodate your last-minute move and provide the care and efficiency you needed during a hectic time. It's great to hear our team was able to handle everything smoothly and offer helpful unpacking tips along the way. We truly appreciate your trust in United Regions Van Lines!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed April 29, 2025
he move took all day, which we expected with a 4-bedroom house, but the crew kept a great attitude the whole time. They even skipped lunch to stay on track. By the end of the day, every box was where it needed to be and the furniture was reassembled. Worth every penny.
Thank you for the great feedback! We’re glad to hear our crew’s dedication and positive attitude made a long moving day feel smooth and efficient. Skipping lunch to stay on track shows just how committed they were to getting the job done right. We appreciate your trust and are happy to know the service was worth it for you!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed April 24, 2025
United Regions Van Lines has a problem with their estimates. My original estimate, done with a walk-through video was for approximately $10K. I paid the deposit, signed and agreed. A few weeks later I got a call wanting to review my inventory. No video this time, just going through the list verbally. When I asked why they didn't just look at the video, they said they did not have access to it - apparently this was another office.
Apparently, the original estimate missed some items, so it was increased to approx. $12K. I paid an additional deposit. Today the movers arrived, looked around and decided that my estimate was way too low. I now have more than one truck full of items. New estimate $18K, maybe more if they need a second truck. I was told I could agree to the new figure or decide which of my things I wanted to leave behind. I cancelled my move and forfeited the deposit. I will also lose my pet moving fee, and air fare. The amount of money is not the issue - the unprofessional handling of the whole estimate process just left me feeling like I was being taken advantage of.
I don't know who all the players were, but apparently there is zero communication between the estimator, the re-estimator, and the movers. I can understand that it is an "estimate," and that the price may be higher - thus my agreeing to the second estimate. But the final offer was almost twice the original estimate, despite doing a walk through, a video, and a verification of the inventory, AND they said it would likely be higher still as the new estimate was based on only using one truck, which they did not think would be enough space. I suspect they would have gotten it all into one truck and then I was supposed to be relieved that they did so well and saved me some money for the second truck!
For reference, my home is 1200 sq. ft., 3BR but only one bed as the other two bedrooms are used as offices (desks) - rather small, and I have about 200 cu. ft. of garage stuff. I am not a novice at moving as I was in the military and moved, many, many times long distance. I read some other reviews that were not so good, but it seemed the good reviews outweighed the bad so I felt comfortable. What a mistake! Needless to say, I do not recommend this company. Date of experience: April 23, 2025.
Reviewed April 22, 2025
We relocated from Springfield, IL to Kings Mountain, NC. It was a mid-size move from a 3-bedroom house, and the movers handled it flawlessly. They packed everything with care, secured the truck properly, and delivered on time. No surprises, which is exactly what you want in a move.
Reviewed April 16, 2025
I wouldn’t call the experience amazing, but it wasn’t bad either. The movers were on time and moved everything without damage. The only downside was that they took a couple of breaks that slowed things down a bit. The communication with the office was solid, and the quote was accurate. Overall, it was okay and I’d consider using them again if needed.
Reviewed April 11, 2025
We had to move in the middle of a rainstorm from PA to CT. I was worried about water damage and slippery conditions, but the team was amazing. They brought extra wraps and blankets, and not one item got wet. They stayed upbeat the entire time and made sure everything was protected. Real pros.
Reviewed April 11, 2025
We recently moved our family of five from a 3-bedroom home in Florida to Virginia, and the experience was phenomenal. Scheduling the move was super easy—the office staff was friendly and responsive, and we got a quote quickly. The movers arrived on time, packed everything carefully, and labeled each box. They even disassembled and reassembled our beds and large furniture. Not a single item was damaged in transit. We were especially impressed by how efficiently they worked, even in the heat. The customer service throughout the process was top-notch. Highly recommend!
Reviewed March 24, 2025
After comparing multiple moving companies, I chose this one because they offered competitive pricing without compromising on service quality. The moving crew was well-organized, packing and loading everything swiftly while ensuring no damage occurred. They even took extra time to carefully wrap my glass-top coffee table and expensive electronics. There were no hidden fees, and the final bill matched the initial quote. The entire process was smooth from start to finish. Excellent service at a reasonable price!
Thank you for your kind words and detailed feedback!
We’re truly pleased to hear that your move went smoothly and that our crew met your expectations with both efficiency and care. Our team takes pride in protecting delicate items like glass furniture and electronics, and we’re glad their attention to detail made a difference for you.
Providing honest, up-front pricing with no hidden fees is one of our top priorities, so it's great to know that transparency helped make your experience a positive one from beginning to end.
We appreciate you choosing United Regions Van Lines and thank you again for recognizing the hard work of our staff. If you ever need assistance in the future, we're here to help.
Sincerely,Customer Service Team
United Regions Van Lines.
Reviewed March 18, 2025
Beware of price gouging once they pick your things up and the timeline for delivery. They picked my things up March 1st and I still haven’t received my items. They don’t disclose that it can take up to 17 business days for your stuff to arrive and the sales team makes it seem like if your move is straightforward it will be quick. They make it seem like packaging is complimentary when in fact they tack on tape and boxes they use although they won’t allow you to box up some of your own stuff like TV, etc! I was told one estimate and quickly became 1800 more dollars due to packaging they used. I wouldn’t have gone with this company if I knew these things.
We’d like to address the concerns you’ve raised about your move. While we understand that waiting for your delivery can be frustrating, it’s important to clarify the facts surrounding your situation.
Delivery Timeline – Our contract clearly states that delivery can take up to 17 business days. This is standard for long-distance moves, and our sales team does not guarantee expedited delivery unless explicitly arranged. The primary delay in your shipment was caused by your own failure to make the required pickup payment on time. We waited five days for this payment before we could proceed, which directly impacted your delivery schedule.
Packing Charges – Our packing services, including boxes and materials, were never advertised as complimentary. Any items requiring special packing (such as TVs) must be packed using the appropriate materials for safety reasons. You were charged $1,300 for packing, not $1,800 as you incorrectly stated. These charges were itemized and disclosed to you at the time of pickup.
We encourage you to carefully review the contract you signed, which outlines all of these terms in detail. If you have any further questions, you are welcome to contact our customer service team.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 18, 2025
I was especially worried about my glassware and electronics, but the movers took extra precautions with all my fragile belongings. Everything arrived intact, and they were incredibly careful when unpacking as well.
That’s exactly the kind of service we strive for! Our team understands how important it is to handle fragile items with extra care, and we’re glad to hear everything arrived safely. Thank you for trusting United Regions Van Lines with your move—we appreciate your feedback!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 18, 2025
I appreciated the level of professionalism and responsiveness from this moving company. From the first phone call to the final box being unloaded, they were courteous and efficient. They made sure to follow all my instructions and placed my items where I needed them.
We’re so glad to hear that you had a great experience with our team! Providing professional, responsive, and efficient service is what we aim for, and we appreciate your kind words. Thank you for choosing United Regions Van Lines—we wish you all the best in your new home!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 18, 2025
I was concerned about moving across state lines, but this company made the process easy. The movers kept me updated on arrival times and made sure everything arrived in perfect condition. They even helped with furniture assembly at my new place.
We're thrilled to hear that your interstate move went smoothly! Keeping our customers informed and ensuring their belongings arrive safely is our top priority. We're also happy that our team could assist with furniture assembly to make your transition even easier. Thank you for choosing United Regions Van Lines—we appreciate your trust!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 15, 2025
Updated on 04/29/2025: This is a continuation of my review of March 15, 2025 (David, Greenville, NC). After going through the process of filing a damage claim on moving claims.com, as directed by United Regions Van Lines, the offered settlement was $96! We have verified damages of over $20,000; caused by negligence and incompetence of United Regions Van Lines!!!! The on-line claim process took 6 hours. It seemed intentionally difficult to discourage people from filing.
The legal name of United Regions Van Lines is Moving Nations Deliveries LLC, a Florida FOREIGN limited liability company. The corporation filing date is June 16, 2021. They have not been in business long. The agent of record at Moving Nations Deliveries LLC is Oleg **, whose nationality appears to be **. Do you want your money leaving the US?? Read ALL the reviews on this website, BBB and others before deciding whom to trust with your cherished belongings. I wish I had done so before hiring this company.
Original: Worst moving experience I could ever imagine. See the reviews on the Better Business Bureau website. They are much different than the ones I viewed on this site before selecting a mover. Why?? We moved from Texas (May 2024) to North Carolina (February 2025). Our furniture was stored for several months in Texas by the moving company, at our request. Initial moving cost estimates based on URVL estimate of the cubic footage of our belongings was much lower than the competitor I called (PODS). Was it only to win our business? We were required to pay a non-refundable deposit of several thousand dollars.
Next, cubic footage estimates go up, and more deposit money is required. Final volume & thus cost was over 50% greater than the initial estimate!!! But now they have our non-refundable deposit (around $3,000). We were provided the option of buying moving insurance from the movers, yet over the phone their representative said he doesn't know of anyone that has ever done so. Way too expensive. Now I know why. Movers did not show up the day they said they would for pick-up. No reimbursement for hotel reservation we made based on the day they said they would show up. Movers did not show up or even bother to call the weekend they said they would deliver our furniture in North Carolina. Both pick-up and delivery crews were from the Ukraine.
My wife lost a vacation day, as she works weekends, waiting for movers to arrive. As it was a weekend, we could not contact them. Just wait..... Several months after the initial pick-up, movers called and said they were loading the truck to deliver our furniture. I was stunned!!! We had not scheduled a delivery!! We had no place for the furniture to be delivered!! Finally, movers said truck was not fully loaded and they would replace furniture in storage. A couple months later, a restocking fee of over $ 2,000 is on my bill!! (If you want a copy of monthly statements, you have to call each month and request). And I learned our furniture had been moved to Virginia!!!???? Absolutely no explanation by the movers.
After more stressful conversations, restocking fee was removed. When furniture was finally delivered, a portion of it was severely water damaged (stains, mildew, mold, water spots on painting canvas, etc). I paid over $1,000 per month for furniture to be stored in a climate controlled storage unit! Tempurpedic mattress had black mold, even with zippered protective moving covering. Box springs were warped with black mold present from sitting in water. My Dewalt power tools were not delivered (drill, jig saw, sander, reciprocating saw, oscillating saw, etc). My shop vac, 2 wheel dolly, two 4 wheel furniture movers and $400 hammock were not delivered. I believe the power tools were specifically sought out to be sold at a pawn shop. Movers provided no information on their effort to find the missing items.
Our 100 year old grand piano was not on a proper piano moving board and was dragged on the concrete sidewalk when moving into our new home. URVL states they move pianos. Delivery movers could not reattach foot pedals. They did not know how. Estimate to restore just the piano is over $ 8,000. Numerous other items sustained damage. A restoration company estimated the damage and replacement value of missing items at over $20,000!!
To file a claim, a website called Movingclaims.net is used. It took me over 5 hours to complete, and I am very adapt at technology. There is no option to save your work and return later. The text boxes in which you type information are only large enough to show one or two words at a time. Most people would not be able to file a significant claim on this site (can you combine files of all moving documentation into one document and ensure it is less that 10 MB? How about photos of damaged goods to one document less than 10 MB?) I had to buy an upgrade to Adobe software to do so, plus limit the file size of the photos of the bill of laden provided by the delivery crew. No email .pdf's, just individual photos of each page. And, no printed copy of my claim is available on the site. I cannot view what I submitted.
I read 9 months were allowed to file claims. Yet at the end of this website it says only 90 days after delivery are allowed and to proceed, the website makes you agree ALL claims are filed. There is no option to add more later. Basic insurance by the movers is 0.60 / lb. I assumed that applied to total weight of all furniture, not individual items, yet the moving claims site requires the weight of each item be listed. If it applies only to the weight of individual items, then a $200 Dewalt drill is insured for $3. Does that make sense to anyone??? Yes I did call our home insurance company (Travelers) and they do not provide moving insurance. Does anyone for a reasonable fee?
Upon delivery of furniture, all remaining cost has to be paid to the mover by cash or post office money order before they will unload truck. If you get a call on a Friday for Sat or Sun delivery, that becomes difficult. No other forms of payment are accepted. No checks or credit cards, both of which make payments easy to track for clients, movers and IRS. As a client, good faith is required by both parties when signing a contract. Clients are entitled to a basic level of competence. We received incompetence, neglect and, I believe, theft.
We understand that moving is a stressful experience, and we are sorry to hear that you were dissatisfied with certain aspects of your relocation. However, we would like to clarify several key points regarding your concerns.
Pricing and Volume AdjustmentsYour final cost increased due to an increase in cubic footage, which is standard practice in the moving industry. The estimate provided at booking is based on the inventory provided by the customer. Any additional items, packing materials, or space required are subject to additional charges, which are disclosed in the contract.
Packing and Handling ConcernsItems damaged in transit are subject to coverage as per the contract and the level of insurance chosen. If additional valuation coverage was not purchased, compensation is provided based on standard liability coverage of $0.60 per pound per item, as outlined in federal moving regulations. Additionally, items of extraordinary value (such as your $8,000 piano) require special handling and must be declared on the high-value inventory list, which was not submitted.
Claims ProcessClaims for loss or damage must be filed through MovingClaims.net, our third-party claims processor, which follows industry-standard procedures. While the process requires documentation, this is necessary to fairly assess claims. Customers have up to 9 months to file a claim, but per regulations, only one submission is permitted. The claim form must include all supporting documents, which ensures a streamlined resolution.
Payment MethodsOur accepted payment methods are clearly outlined in our paperwork. Final payment is due at delivery in cash or postal money order to ensure a secure transaction. These terms are in place to protect both parties and are fully disclosed before booking.
We regret any frustration you experienced, but we must emphasize that our company followed all contractual terms and industry regulations. If you need further assistance with filing your claim, please reach out to our customer service team.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 15, 2025
I opted for the full-service packing option, and it was worth every penny. The movers arrived with high-quality packing materials and ensured that each item was securely wrapped and labeled. I was particularly impressed with their attention to detail when packing my fragile glassware and electronics. The transportation process was smooth, and upon arrival, they placed every box in the correct room, making my unpacking much easier. If you want a stress-free move, I highly recommend choosing their packing service.
We appreciate your positive feedback regarding your experience with our full-service packing option. Ensuring the safe and secure transport of our customers' belongings is always our top priority. We're glad to hear that our team’s attention to detail, especially with fragile items, made your move smooth and stress-free.
If you ever need assistance with another move in the future, we’d be happy to help. Thank you for choosing United Regions Van Lines!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 14, 2025
Our company recently relocated to a larger office space, and this moving company made the process seamless. The team was well-organized, ensuring that every desk, chair, and piece of equipment was carefully packed, transported, and reassembled. They worked around our schedule to minimize downtime, which was greatly appreciated. The communication was excellent throughout, and their professionalism was evident in every aspect of the move. I would highly recommend their services for both residential and commercial moves.
We’re thrilled to hear that your office relocation went smoothly and that our team was able to meet your expectations. Minimizing downtime and ensuring an efficient transition is always a priority for us, and we appreciate your recognition of our efforts.
Thank you for trusting United Regions Van Lines with your move. We’re grateful for your recommendation and look forward to assisting you again in the future!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 12, 2025
Moving a five-bedroom house is no small task, but this company handled it with incredible efficiency. The crew arrived on time, worked diligently, and paid close attention to detail while packing and moving our belongings. They were especially cautious with our fragile glassware and expensive artwork, using protective wrapping and sturdy boxes. The entire process was completed within the estimated time frame, and there were no hidden charges. We were extremely satisfied with their services.
We’re delighted to hear that your five-bedroom move went smoothly and that our team was able to meet your expectations with efficiency and care. Our goal is always to provide a seamless and stress-free moving experience, and we’re pleased that our packing and handling of fragile items met your standards.
Thank you for choosing United Regions Van Lines. We appreciate your trust in us and look forward to assisting you again in the future!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 11, 2025
Moving day coincided with heavy rain, which made me anxious about my furniture and boxes getting wet. However, the moving team came fully prepared with plastic covers, blankets, and waterproof wraps to ensure that everything remained dry. Their careful handling and problem-solving attitude impressed me. They worked efficiently, navigating through challenging weather conditions, and still completed the move on schedule. Truly a professional and reliable service!
We’re thrilled to hear that our team was able to navigate the rainy conditions and still provide you with a smooth and efficient moving experience. Protecting your belongings, no matter the weather, is always a top priority for us. We appreciate your kind words about our team's professionalism and problem-solving approach.
Thank you for choosing United Regions Van Lines! If you ever need our services again, we’d be happy to assist.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 11, 2025
I recently relocated from a four-bedroom house across state lines, and this company exceeded all my expectations. From the initial phone call to the final item being placed in my new home, everything was handled with professionalism. The movers were punctual and packed everything securely using high-quality materials. They took extra precautions with my fragile belongings and ensured all my furniture was well-protected. Despite the long distance, everything arrived without a single dent or scratch. They also communicated throughout the journey, giving me peace of mind. If you are looking for a stress-free move, this is the company to hire!
We’re delighted to hear that your move went smoothly and that our team met your expectations every step of the way. Ensuring the safety of your belongings—especially during a long-distance move—is our top priority, and we’re thrilled that everything arrived in perfect condition.
Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need moving services again, we’d be happy to assist!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 10, 2025
The movers were professional and handled my furniture with care. However, they arrived 30 minutes late, which was slightly inconvenient as I had planned my schedule around the estimated timeframe. Other than that, everything went smoothly, and my items arrived in great condition. But I would give them five stars.
Thank you for taking the time to share your experience with us. We’re pleased to hear that our movers handled your furniture with care and that your items arrived in great condition.
We sincerely apologize for the slight delay in arrival. While we strive to adhere to all scheduled timeframes, unforeseen circumstances such as traffic or prior job complexities can sometimes cause minor adjustments. However, we appreciate your patience and are glad that the overall move went smoothly.
Your feedback is invaluable to us as we continuously work to improve our services. We hope to have the opportunity to assist you again in the future.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 10, 2025
I recently moved from a three-bedroom house to a new city about 200 miles away, and I cannot praise this moving company enough. From my first inquiry, their customer service was excellent. The scheduling process was simple, and they were very flexible with my preferred dates. On moving day, the crew arrived promptly, well-prepared, and in uniform. They worked efficiently, carefully wrapping and securing all my furniture, especially the fragile items. I was particularly impressed with how they handled my antique wooden dresser, ensuring it was padded and secured properly. The team maintained a professional yet friendly attitude throughout the process. Upon arrival at my new home, they unloaded everything with the same care and even assisted in setting up large furniture pieces. Overall, it was a stress-free experience, and I highly recommend their services!
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your move went smoothly and that our team provided the level of care and professionalism we strive for.
Handling delicate and antique furniture requires extra attention, and we’re glad our movers ensured your dresser and other belongings were well-protected throughout the process. It’s always our goal to make moving as stress-free as possible, and we appreciate your trust in us.
Should you need moving services again in the future, we’d be happy to assist you. Best wishes in your new home!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 10, 2025
I needed to move quickly due to work obligations, and this company accommodated my last-minute request. Despite the short notice, the team arrived on time, handled my belongings with care, and completed the move efficiently. Their flexibility and reliability were greatly appreciated.
We truly appreciate your kind words and are glad we could accommodate your last-minute move. We understand how stressful urgent relocations can be, and we’re happy to hear that our team provided the efficiency and care you needed during this transition.
Your satisfaction is our priority, and we’re grateful for the opportunity to assist you. If you ever need moving services again, we’d be more than happy to help!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 6, 2025
In closing this company was so dishonest and mislead us at every turn, telling us things that would happen that didn’t. Most of their representatives communicated that they would take action but then did not follow through. We can’t tell you how disappointed we are with their service. On a scale of 1 – 10, we would give them a 1.
We are sorry to hear that you feel this way about your experience with United Regions Van Lines. However, without specific details regarding the issues you encountered, we are unable to address your concerns properly.
Our company operates with transparency, and all services, charges, and policies are clearly outlined in our contracts and discussed with customers before the move. If there was any misunderstanding or miscommunication, we encourage you to provide specific examples so we can investigate further.
If you would like to discuss this matter in detail, please contact our office, and we will be happy to assist you.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 3, 2025
I opted for the full packing service, and it was worth every penny. The movers carefully packed everything, from dishes to electronics, ensuring that fragile items were well-protected. The attention to detail was impressive, and unpacking at my new place was effortless. I appreciate their commitment to quality service.
Thank you for your kind words and for choosing United Regions Van Lines for your move. We’re thrilled to hear that our full packing service exceeded your expectations and made your relocation easier. Our team takes great pride in ensuring that every item, especially fragile belongings, is handled with the utmost care.
If you ever need moving services again or know someone looking for a reliable team, we’d be happy to assist! Wishing you all the best in your new home.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 3, 2025
What stood out most about my experience was how friendly and hardworking the movers were. They maintained a positive attitude throughout the day, even as they carried heavy furniture down multiple flights of stairs. Their professionalism and enthusiasm made the moving day much less stressful.
We sincerely appreciate your feedback! It’s wonderful to hear that our movers’ professionalism and positive attitude made your moving day a smooth experience. Carrying heavy furniture down multiple flights of stairs is no easy task, and we’re glad our team was able to do so while maintaining a friendly and hardworking approach.
Thank you for choosing United Regions Van Lines! We wish you the best in your new home, and if you ever need moving assistance again, we’d be happy to help.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 2, 2025
Due to unexpected circumstances, I had to move within a week, and this company was incredibly accommodating. They managed to schedule my move quickly, and the entire process was handled efficiently. The crew arrived on time, worked swiftly, and took extra precautions to ensure my belongings were protected. Despite the short notice, they exceeded my expectations, and I would definitely use their services again.
We truly appreciate you sharing your experience! We understand that last-minute moves can be stressful, and we’re glad we could accommodate your schedule and make the process as smooth as possible. Our team takes great pride in handling each move with efficiency and care, and it’s wonderful to hear that we exceeded your expectations.
Thank you for choosing United Regions Van Lines! If you ever need moving services again, we’d be happy to assist you.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed March 1, 2025
United Regions Van Lines provided a great moving service, but there was a small delay due to traffic. The movers kept me informed and made up for the lost time by working quickly and efficiently. They were careful with my furniture, and everything arrived safely. The pricing was fair, and I would definitely use their services again.
Thank you for your honest review! We appreciate your understanding regarding the slight delay and are glad to hear that our team kept you informed and worked efficiently to make up for lost time. Ensuring the safe delivery of your belongings is always our top priority, and we’re pleased that everything arrived in great condition.
We’re grateful for your support and would love to assist you again in the future!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Feb. 28, 2025
Service was okay—nothing to complain about but nothing to rave about either. They did their job, and everything arrived safely. Pretty standard moving experience. I’d definitely use them again in the future.
We appreciate you taking the time to share your experience! We’re glad to hear that your move went smoothly and that everything arrived safely. Providing reliable service is always our goal, and we’re happy to know you’d choose us again in the future.
If there’s anything we can do to make your next move even better, please don’t hesitate to let us know!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Feb. 25, 2025
I wish I had read these reviews before I booked this company. My move was one of the worst experiences I have every had. These people are not honest. They outright lie. Phillip **… What a smooth salesman. He will tell you whatever to make you feel comfortable. He stated they could handle and move my gun safe. It was put into the contract and I was charge an addition $250.00. When it came time to move it they refused so I had to leave it behind.
Phyllis **… Another person not to be trusted. She is customer service. She sets up pickup and deliveries. When the driver said they won’t move my safe she was the one I had to talk to regarding this problem. She gets very nasty. When I told her that I wanted to stop the move and get a refund she said no refund. If I didn’t agree to continue the move the driver would unload what was loaded and leave in my driveway. She told me according to DOT rules they could not move it. That’s a lie. When I complained about how inaccurate Phillip's estimate was and how the truck was loosely loaded she said all loads are remeasured at their warehouse for accuracy. She said when that was completed she would send me a copy. When I asked about getting it she continued to put me off. Finally after many inquires she told me the delivery driver would have it. When I asked him for it he said he never heard of a DOT report. Again Phyllis lied.
Pickup Day… When the two guys came to do the pickup they were not prepare or equip to move properly my furniture. They did not have the proper forms needed to inventory what they were picking up. I had to find a place for him to download the forms and print them. I had to drive him to town to get this done. They were late for the pick-up. They said they had driven up for Tennessee that night and did not get into their motel until 5 in the morning. Needless to say when they came to load they were extremely tired. What should have been an afternoon pick up took all that day until 10:30 pm and again the next morning. They had tried to get my gun safe out a short flight of stairs and were unable. Maybe it was because they were too tired and ill equipped.
When I set up the move with Phillip I ask about what to expect regarding their staff and experience as movers. How many guys could I expect to load and unload my furniture. He did not answer that questions but said they are highly trained and experienced. They would be out in a marked United Regions Vans Lines truck and the workers would be dressed in a United Van Lines shirts. In reality they came in a rental truck with no Identifying marking. The driver spoke poor English and his helper spoke no English. The driver and helper couldn’t even talk with each other. It was frightening to watch them try and move thing together when they could not talk to each other. The driver was from Cuba and the helper was from Kazakhstan. It was mess watching them move my piano.
I then starting to put in a claim for a damaged tool cabinet. The process to do that is impossible. All is done online. The software is very difficult to work with. They want pictures. The pictures will not load. If you stop in the middle you can’t save what has been completed. You have to start over again from the beginning. It seems that the claims process is set up to frustrate the customer to the point he give up on making a claim. The claim site states if you need help to contact them. There is not phone number to call and they don’t respond to email. Another words there is no help. Using this company was a huge mistake.
We regret that your moving experience did not meet your expectations. However, we must clarify several points regarding your concerns:
Gun Safe Handling – While your contract included a charge for the safe, all items must be moved in compliance with DOT regulations and company policies. If an item presents a safety or logistical concern, our team has the right to refuse transport. You were informed of this at the time of pickup.
Estimate & Cubic Footage – All estimates are based on customer-provided inventories. If additional items or services are required at pickup, adjustments are made accordingly. Remeasurement at the warehouse is standard practice, and we provided all necessary documentation upon request.
Pickup Process – While we strive for efficient service, unforeseen circumstances such as delays or staffing issues can occasionally impact scheduling. Our crew made every effort to complete the move despite these challenges.
Moving Claims Process – We outsource claims to an independent third-party provider, as is standard in the industry. The claims process is outlined in your contract, and all required documentation must be submitted for review. If you experience technical issues, we recommend contacting the claims provider directly.
While we understand your frustration, our team followed company policies and industry regulations throughout your move. If you require further clarification, please contact our customer service department.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Feb. 24, 2025
The move was fine overall. Nothing extraordinary, but nothing terrible either. The movers were professional and got the job done, everything arrived safely. West Palm Beach, FL to East Hartford, Connecticut move. Thank you.
Thank you for your feedback! We’re glad to hear that your move from West Palm Beach, FL to East Hartford, CT went smoothly and that your belongings arrived safely. Our team strives to provide professional and reliable service, and we appreciate you taking the time to share your experience.
If you ever need moving services again, we’d be happy to assist!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Feb. 21, 2025
Great moving company with great communication and service. We recommend United Regions for anyone moving anywhere. Thank you for the great experience. My wife was happy so I am happy! They took tons of stress off our hands.
Thank you for your wonderful feedback! We're thrilled to hear that our communication, service, and stress-free approach made your move a great experience. A happy wife means a happy move, and we’re so glad we could help make the process smooth for both of you!
We truly appreciate your recommendation and look forward to assisting you again in the future if needed.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Feb. 20, 2025
The movers were friendly, efficient, and professional. They took their time to wrap and protect my furniture properly, ensuring that nothing got scratched or damaged during transit. The team worked diligently and completed the move faster than expected. The price was reasonable, and there were no last-minute surprises. I would absolutely recommend United Regions Van Lines to anyone in need of reliable moving services.
Thank you for your kind words! We're delighted to hear that our team provided a friendly, efficient, and professional moving experience while ensuring your furniture was well-protected. Completing the move faster than expected with no surprises in pricing is exactly what we strive for.
We truly appreciate your recommendation and are grateful for your trust in United Regions Van Lines. If you ever need moving services again, we’d be happy to assist!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Feb. 19, 2025
I was impressed by the professionalism of the movers from this company. They were punctual and came prepared with all the necessary supplies. They wrapped my furniture carefully and took extra precautions with fragile items. The team was friendly and communicative throughout the process. The pricing was transparent, with no hidden fees. Everything arrived in perfect condition, and I would not hesitate to use their services again.
Thank you for your kind words! We're delighted to hear that our team’s professionalism, punctuality, and attention to detail made your move a smooth experience. Ensuring transparent pricing and the safe handling of your belongings is always our priority, and we’re thrilled everything arrived in perfect condition.
We truly appreciate your trust in United Regions Van Lines and look forward to assisting you again in the future!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Feb. 14, 2025
The service from United Regions Van Lines was decent. The movers were skilled and careful with my belongings, but they did take longer than expected to complete the job. Pricing was fair, and customer service was responsive to my inquiries. I would recommend them but advise confirming the time estimates beforehand.
Thank you for your honest feedback! We're glad to hear that our movers handled your belongings with skill and care and that you found our pricing fair and customer service responsive.
We understand that timing is an important factor, and we appreciate your suggestion to confirm time estimates in advance. We’ll continue working to improve efficiency while maintaining the quality of service our customers expect.
We appreciate your recommendation and hope to assist you again in the future!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Feb. 13, 2025
Foolishly, on 12/16/24 I called United Regions Van Lines to inquire about booking a move to Georgia. After considering the practice of United Regions Van Lines reaching into my checking account & instantly taking $2,610.00, I did not feel comfortable using this company. I called Phillip Champion of URVL to cancel the move (within the no penalty cancelation period). Phillip replied, No problem, that's what I'm here for! By Jan 3, Phillip replied to my request for a refund that he had been out on vacation, but "I will take care of it!"
By Jan 9 I asked Phillip when he expected my refund to be processed. He responded, "I will check with accounting. They usually mail out the checks on the 15th & 30th." Those dates in January came & went & still no refund. He replied, "Sorry I will check on what's going on And get this resolved immediately!" I gave him a final date of Friday (1/24) but gave him a grace period to 1/27. Still no refund. Friday by close of business, came & went & my account was NOT credited on, Friday (1/24) or Sat (1/25), Sun (1/26) or Mon (1/27).
I said, "Sadly, you leave me no choice!" His reply came back, "They mailed you a check". On 2/4, I asked "WHEN was that check sent out?" All communications from United Regions Van Lines has ceased. From the middle of December 2024 through February 13 all Phillip has done is make excuses, lie & refuse to follow the published criteria for a refund. I won't stop! I know there NEVER was a check sent out to me – I’m not that stupid to think that there was!! I will continue until the fraudulent business practices of this company are shared everywhere I can share them. Stay away from this company!!
We’re not sure what more we could have done to make this clearer. Your refund was processed and a UPS tracking number was provided—confirming that your check was delivered on February 14th. Claiming otherwise despite having verifiable proof doesn’t change the facts.
Instead of spreading false accusations, we suggest checking your mail before assuming wrongdoing. If you still have concerns, feel free to contact our office directly rather than making baseless claims.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Feb. 12, 2025
My experience with this company was very mixed. They were friendly and worked efficiently packing my home goods for an interstate move from Los Angeles County to Boise, ID. However, they weren't upfront about some of the disadvantages of shipping with them versus one of the "major" van lines. 1) They are priced much lower, but the quality of their packing was mediocre. Several items were broken or severely damaged in my move, and they don't handle any damage claims themselves. They outsource the claims process to a company in Florida with a terrible website, which is virtually impossible to navigate. When I emailed the moving claims company for some explanation, I received no response despite the fact that I have added their email to my contacts. The claims company seems to make it difficult, if not impossible, to file a proof of loss with them except through their poorly designed website. Very disappointing.
2) Numerous items were gouged or severely dented during the move process. They used small trucks to move my household goods to their warehouse and had to repack them onto a larger van to transport them to Idaho. During that process some of my expensive furniture was severely damaged, including breaking the legs off an expensive desk and an Ethan Allen nightstand. They also crushed my pancake compressor so that it's unusable. I have photos of all the damage, but because their insurance was based on the weight of the items, it's not worth much compared to the value of the goods. I should have read the small print on the contract rather than listening to the supervisor who sold me that coverage. I suspect they didn't do as good a job of packing because of the low valuation of the coverage. Be careful not to fall for this!
Their overall price was low, but so was the quality of their work. If you're moving boxes that are well packed, you shouldn't have any problems with this company. But if you have quality furniture, that would don't want damaged, I recommend you hire a more reputable company. I've included photos of some of the worst damage, but there were lots of other items damaged that aren't shown. I am now able to admit that I didn't do a good job selecting or supervising my moving company, so I'm moving on... Just be careful.
Thank you for taking the time to share your experience. We truly appreciate your feedback and are sorry to hear that parts of your move didn’t meet your expectations.
We always strive to be upfront about our process, and we understand that moving can be stressful. Regarding the claims process, we work with a third-party provider, which is standard in the industry. We know it can sometimes be frustrating, but we’re happy to assist you in navigating the process if needed.
As for the handling of your furniture, we do our best to ensure everything is transported safely, and we regret any damage that may have occurred. The valuation coverage you selected does determine reimbursement amounts, and we always encourage customers to carefully review their options beforehand.
We truly appreciate your business and would love the opportunity to assist you in any way we can. If you have any questions or need further help, please don’t hesitate to reach out.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Feb. 11, 2025
I’ve never encountered such a hardworking and positive crew! Moving is usually such a stressful experience, but these movers had an incredible attitude and worked tirelessly while keeping the atmosphere light and fun. They handled my belongings with care and wrapped up even the smallest items to make sure nothing would get damaged. I have a narrow staircase in my new place, but they navigated it with ease, making sure not to scratch the walls or my furniture. I can’t thank them enough for turning what could’ve been a stressful day into an enjoyable one. I’ll definitely be recommending this company to all my friends and family.
That sounds like an amazing experience! It's always great when a moving crew goes above and beyond to make a stressful process smooth and even enjoyable. Their attention to detail, positive attitude, and careful handling of your belongings definitely deserve recognition. It’s especially impressive that they managed the narrow staircase so well! Thanks for sharing—this kind of recommendation is exactly what helps others feel confident in choosing a reliable moving company. 🚛✨
Reviewed Jan. 29, 2025
We chose to move with United Regions, based on the glowing reviews seen here. Unfortunately, our experience with them has been anything but wonderful. After receiving their call to quote our move, there was a LOT of pressure on us to book before Jan 1st because of rate hikes (and they loved pushing the tariff increases). We were in the process of purchasing a property, but there was a lot of negotiations still happening with the seller. We were adamant that we were purchasing, so we ultimately paid the required deposit amount to United Regions. Sadly, we uncovered some dishonest dealings by the seller that forced us to question everything leading up to this point.
No response after a week. I contacted the salesman again, he told me that our deposit check refund had been cut and mailed to us. So I waited another 10 days.
No check. I called customer service. They told me I had to wait 7-14 days from the date of cancellation. The agent was rude, and abrasive (this caused a yelling match I'm ashamed to admit).
When I checked my details, this is what I have found. I booked on the 3rd. Cancelled on the 7th. Called on the 27th. So I waited 20 days for some kind of verification of my deposit being returned and still no communication back from them nor any payment. They wanted access to my bank account to draw the deposit immediately, but they want me to wait till they feel like sending back the deposit? They don't respond to texts or emails, and when I call, they are abusive.They may provide a wonderful moving experience, but beware if you have to cancel for any reason!
We appreciate your feedback, but let’s set the record straight.
You chose to book with us voluntarily. No one forced you to pay a deposit—your own words confirm that you were "adamant about purchasing" the home. Unfortunately, your personal situation changed, and while we sympathize, that does not mean our policies should be ignored.
Our cancellation policy was clearly outlined before you booked. You were informed to email the cancellation department, which you did. As stated in our agreement, refunds take 7-14 business days to process—a standard timeframe for any business handling refunds.
We processed your refund and provided you with a USPS tracking number. Instead of checking the tracking, you jumped to the assumption that no check was sent. If there was a delay in USPS delivery, that’s unfortunately out of our control.
Your claim of “abuse” is misleading. You admit to yelling at our staff, yet you expected perfect customer service in return. Our team remained professional while handling your frustration, even after you refused to acknowledge the information given to you.
The reality is simple: we followed our policies exactly as promised. You canceled, we processed your refund, and we even provided tracking details. Instead of waiting as instructed, you chose to escalate unnecessarily and leave a misleading review.
We understand that unexpected situations can be frustrating, but blaming a company for following its own policies is not fair.
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Jan. 26, 2025
I was blown away by how professional and efficient this company was. The movers worked quickly but carefully and made sure every piece of furniture and box was handled with care. They were friendly and accommodating throughout the entire process. Five stars all the way!
Thank you for your kind words! We're thrilled to hear that you had a smooth and efficient moving experience with our team. Our goal is always to provide professional service while treating every item with care. We truly appreciate your feedback and your five-star rating! If you ever need moving services again, we'd be happy to help.
Best wishes,Customer Service Team
United Regions Van Lines
Reviewed Jan. 24, 2025
United Regions Van Lines is highly recommended by me due to their efficiency and expertise. They showed there on schedule, and they had no trouble sanitising the little, unsanitary flat. They had a positive demeanour the whole time, which made us feel at ease. The team back at headquarters did a thorough cost assessment before the relocation.
Thank you so much for your recommendation and kind words! We're delighted to hear that our team was able to provide efficient, expert service and help make your relocation a stress-free experience. Punctuality, professionalism, and positivity are pillars of what we strive to deliver with every move, and it’s great to know you felt at ease throughout the process.
We're also glad the thorough cost assessment met your expectations, as transparency and accuracy are very important to us. Should you or anyone you know need assistance with a future move, we’d be happy to help again. Best wishes in your new home!
Warm regards,Customer Service Team
United Regions Van Lines
Reviewed Jan. 24, 2025
I wanted to take a moment to thank you and your staff for all of your hard work in making our relocation easier. Everyone on the team performed a fantastic job and was a pleasure to collaborate with. It's safe to assume that United Regions Van Lines will be the recipient of my enthusiastic endorsement amongst friends and family.
Thank you so much for your thoughtful and kind words! We're thrilled to hear that our team was able to make your relocation easier and that you found the experience enjoyable. It's always our goal to provide exceptional service and ensure a smooth moving process for our customers.
Your enthusiastic endorsement means the world to us, and we truly appreciate your support. If you or your friends and family ever need assistance with a move, we’ll be here to help with the same dedication and care. Best wishes in your new home!
Warm regards,Customer Service Team
United Regions Van Lines
Reviewed Jan. 23, 2025
This was the best moving experience I ever encountered were the best. They got us moved quickly out of our apartment and unloaded quickly at our new home. They were the most efficient movers I have ever had in my moving experience and made this move so easy and not stressful. I will highly recommend this company to people I know when they are in an need of a moving company.
Thank you for your wonderful feedback! We're delighted to hear that this was the best moving experience you've ever had. Efficiency and making your move stress-free are exactly what we strive for, so it's great to know our team delivered on that promise.
We truly appreciate your kind recommendation and look forward to helping anyone you know who may need moving services in the future. Thank you for trusting United Regions Van Lines with your move—wishing you all the best in your new home!
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Jan. 22, 2025
My movers were incredible! They were timely and super efficient with the move. They kept up good communication about asking where to put things and even had some friendly conversation! I would definitely recommend this moving company.
Thank you so much for your glowing review! We're thrilled to hear that our movers were timely, efficient, and communicative during your move. It's always our goal to make the process smooth and even enjoyable with a friendly touch. Your recommendation means the world to us, and we’re so glad we could provide you with a great experience.
If you ever need moving services in the future, we’d be honored to assist you again. Thank you for choosing United Regions Van Lines!
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Jan. 21, 2025
I was so thankful for the 3 men who came to move my things! They were great and knew exactly what to do! I can’t remember their names but they came on time and were done by 4pm. They took great care of my things and whatever I asked them to do, they did with no issue! Thank you guys so very much!
Thank you so much for your kind words! We’re thrilled to hear that our team made your move a smooth and stress-free experience. Punctuality, efficiency, and taking great care of your belongings are what we strive for, and it’s wonderful to know we delivered on that for you.
We’ll be sure to share your feedback with the crew—they’ll be delighted to hear your appreciation. If you need assistance in the future, we’d be more than happy to help again. Thank you for choosing United Regions Van Lines!
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Jan. 20, 2025
The moving process had its challenges. The team was friendly and worked efficiently, but a scheduling error delayed the start by two hours. Most of my belongings arrived safely, though one box was damaged. Customer service was responsive and provided compensation, but the experience could have been smoother.
Thank you for your honest feedback. We’re glad to hear that our team’s friendliness and efficiency left a positive impression, and we appreciate you recognizing their efforts. We sincerely apologize for the scheduling delay and the damaged box, as we understand how important it is to have a smooth and stress-free moving experience.
We’re pleased that our customer service team was able to address your concerns and provide compensation, but we take your comments seriously and will work on improving our scheduling and handling processes to avoid similar issues in the future. Your input helps us grow, and we’re grateful for the opportunity to assist with your move.
If there’s anything more we can do to ensure your satisfaction, please don’t hesitate to reach out.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 20, 2025
We live way out in the countryside, and I worried about the truck handling our narrow, winding roads. But the driver was amazing and backed right up to the house like pro. Country moves are no problem for them! Reliable and efficient throughout the entire process.
Thank you for sharing your experience! We’re so glad to hear that our team was able to navigate the challenges of your countryside move with ease. Our drivers are indeed pros, and it’s great to know they made it all the way to your house without a hitch.
Country moves can present unique challenges, but we pride ourselves on being reliable and efficient no matter the location. If you ever need our services again, we’ll be more than happy to assist. Wishing you all the best in your new home!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 20, 2025
First time using United Regions Van Lines. Move being done in 2 parts. Received a call 30 min. prior to arrival and the truck arrived on time. The movers worked hard in the 90 degree heat with some storms popping up. They worked swiftly and efficiently. They also moved some items to the curb for me for disposal. Their goal was that I was happy with the end result. Could not ask for better customer service.
Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that your first experience with United Regions Van Lines exceeded your expectations. Our team always strives to provide exceptional service, even in challenging conditions like 90-degree heat and unexpected storms. We’re glad they could assist with disposal items and ensure you were happy with the outcome.
We truly appreciate your trust in us for your move and look forward to assisting with the second part of your relocation. If you need anything in the meantime, please don’t hesitate to reach out. Wishing you all the best as you settle into your new space!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 17, 2025
Had to make two stops—one at my storage unit and one at the new house—and the movers didn’t miss a beat. Everything stayed organized, and nothing got left behind. Exceptional teamwork, and genuine care for their clients.
Thank you for sharing your experience! We're so glad to hear that our team made the two-stop process seamless for you and kept everything organized. Ensuring that nothing gets left behind and providing exceptional service are what we strive for every day. It’s wonderful to know that our teamwork and care stood out to you.
If you need assistance with another move in the future, we’d be honored to help again. Best wishes settling into your new home!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 17, 2025
Moving from WA to WI with this company was the best decision I made! They remembered to ask if I needed extra stops for my plants (which I totally forgot about). My monstera made it in one piece—that’s all you need to know!
Thank you for your kind words! We’re thrilled to hear that your move from Washington to Wisconsin went so smoothly and that your beloved monstera made it safely—plants are family too! 😊 Our team always strives to go the extra mile (or stop) to make sure every detail is covered, even the ones you might not think of.
If you ever need help with another move—or just have more plants to relocate—we’ll be here to assist! Wishing you and your monstera all the best in your new home!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 17, 2025
We hired them for an office relocation, and wow, they’re efficient! They labeled everything to make sure the desks, monitors, and the breakroom snacks ended up in the right spots. One guy took extra care with the espresso machine because he’s a coffee guy himself. Moving an office full of people could’ve been a nightmare, but it felt like a team effort with these movers.
Thank you for taking the time to share your experience with us! We’re delighted to hear that your office relocation went smoothly and that our team was able to make the process efficient and stress-free. Attention to detail, such as labeling and ensuring items like your espresso machine were handled with care, is something we take great pride in.
We’re so glad we could help make your move a positive and seamless experience. If you need assistance with any future relocations or have any other needs, please don’t hesitate to contact us. Best of luck in your new office space!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 16, 2025
Couldn’t be prouder of my decision of hiring United Regions Van Lines movers! They were skilled at packing and made sure to wrap all my items in several layers of solid packing material. What was even more praiseworthy was their approach towards labeling. The 3 of them used personalized labels and plastered them onto the outer parts of the boxes and cartons. Each label entailed the contents inside them and also stated the rooms designated for their placement at the new place. The unloading and unpacking processes were painless because of the convenience of it all!
Thank you for your wonderful feedback! We're delighted to hear that your decision to hire United Regions Van Lines paid off with such a positive experience. Our team takes pride in their packing expertise, ensuring your items are securely wrapped and protected. The personalized labeling system is designed to make the unloading and unpacking process seamless and stress-free, and we’re thrilled it worked perfectly for you. It was a pleasure assisting with your move, and we look forward to serving you again in the future!
Reviewed Jan. 15, 2025
My garage items, from tools to bicycles were loaded. They made sense of the chaos I’d been avoiding for months. Impressed me most was their dedication to customer satisfaction. Arrived on time with great attitudes.
Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that our team exceeded your expectations, especially with tackling your garage items. We understand how overwhelming it can be to sort through and organize a space like that, so we're glad we could make the process easier for you.
Customer satisfaction is our top priority, and it’s wonderful to hear that our movers’ dedication and positive attitudes made a difference. Your kind words truly motivate us to continue delivering exceptional service to all of our clients.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Best of luck settling into your new space!
Warm regards,Customer Service Team
United Regions Van Lines
Reviewed Jan. 14, 2025
I can’t handle stress well, and moving usually sends me over the edge. But their calm, upbeat demeanor rubbed off on me. They cracked jokes, put on some music, and generally made the day less tense. It felt like I had friends helping me out instead of random strangers. That personal touch is huge in my book.
We’re so happy to hear that our team’s calm and upbeat demeanor helped ease the stress of your move! Turning what can be a tense day into a lighter, more enjoyable experience is exactly what we aim to do.
It’s wonderful that their personal touch made it feel like you were surrounded by friends rather than strangers. Building that connection with our customers is incredibly important to us, and we’re grateful to have been part of your moving journey.
If you need assistance again, we’d love to help make your next move just as stress-free!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 13, 2025
The most surprising part was how they took time to explain the process to me, from wrapping items to stacking them in the vehicle. It felt like a mini lesson on safe moving techniques. I appreciated learning those tips, so next time I can pack more effectively. It’s rare to find such openness and education from service providers.
The most surprising part was how they took time to explain the process to me, from wrapping items to stacking them in the vehicle. It felt like a mini lesson on safe moving techniques. I appreciated learning those tips, so next time I can pack more effectively. It’s rare to find such openness and education from service providers.
Reviewed Jan. 13, 2025
I’ve moved several times, but this company redefined the meaning of a smooth transition. Their expert movers helped pack my 3-bedroom apartment within hours, and used high-quality materials to ensure nothing was damaged. To add to it, their communication was stellar – I received updates at every step. They even reassembled my furniture upon delivery, and saved me a lot of time. I genuinely can’t recommend them enough for anyone looking for a stress-free move!
We’re thrilled to hear that we could redefine your moving experience! Packing a 3-bedroom apartment quickly while ensuring your belongings are protected with high-quality materials is exactly the level of care and professionalism we strive to deliver.
We’re especially glad that our clear communication and furniture reassembly helped make your transition smooth and stress-free. Your recommendation means so much to us, and we’re grateful for the opportunity to assist you.
If you ever need moving services in the future, we’ll be here to help!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 12, 2025
Updated on 01/14/2025: Dear United Regions Van Lines, While I appreciate the effort to respond to my review, your reply only reinforces the lack of transparency and professionalism I experienced during this ordeal. I feel compelled to address the inaccuracies and deflections in your response to ensure that potential customers understand the reality of working with your company.
1. Pricing & Inventory Adjustments. Your response claims the additional charges were due to discrepancies in the inventory and exceeded cubic footage. However, this explanation ignores the inconsistencies and misleading practices of your sales process. I provided my inventory in detail during the initial estimate. If errors occurred, that is a reflection of your internal mismanagement, not mine. Your team’s failure to accurately record and review my inventory during the second call resulted in an unexpected $476 charge, which was not clearly explained at the time. When the movers arrived, the additional charges for exceeding cubic footage—over double the original estimate—felt like a bait-and-switch tactic, regardless of your claim this is “industry standard.” If your estimates are merely placeholders for whatever total you decide to charge later, then they are not estimates at all.
2. Payment Methods & Final Charges. Your statement that payment terms were “clearly outlined in the contract” is misleading: Your salesperson, Connor, specifically assured me twice that I could split the final balance on credit cards. This false assurance is why I chose your company over others. To later demand cash or money orders as the only acceptable payment methods created unnecessary stress and financial strain. This policy was not clearly communicated upfront, and it contradicts the verbal promises made during the sales process.
3. Truck & Moving Crew. Your explanation about rental trucks being used due to “logistical needs” directly contradicts the claims made by your salesperson.
Original Review: DO NOT USE THIS COMPANY! If you’re considering United Regions Van Lines for your move, please think again. My experience with this company was nothing short of a nightmare, filled with lies, broken promises, and skyrocketing costs. Here’s a breakdown of how deceptive and unprofessional they were:
Bait-and-Switch Pricing. Connor, the salesperson, assured us the total cost for our move would not exceed $3,987.17. Imagine our shock when the final balance came to a staggering $10,418.60! This was after we were told our deposit would be $1,406, and we could split the remaining balance between two credit cards—something I verified with Connor not once but twice. Yet, at the last minute, we were told the final payment had to be made in cash or by money order. Unacceptable.
Deceptive Inventory Practices. We completed an over-the-phone inventory estimate, but a follow-up call weeks later revealed discrepancies: missing items and all boxes inaccurately marked as small. Adjusting the inventory added $476 to the cost. Once the movers arrived, they claimed our items exceeded the cubic footage estimate and tacked on an additional $8,558.60, plus $572 for packing materials. At that point, what choice did we have but to pay?
Broken Promises on Trucks and Movers. Connor told us United Regions Van Lines owned their trucks and managed their crews. Another lie. When the movers showed up, they were driving an Enterprise rental truck, not a company-owned vehicle. While the movers themselves were polite, they gave us zero advance notice—calling at 11 am to say they’d arrive between 2 and 4 pm. So much for the promised 24-48 hours’ notice.
Unethical Practices at Delivery. After holding our belongings hostage in a warehouse for 11 days, we were charged another $2,300 for storage and redelivery. We called repeatedly, desperate for updates, but Amanda, the so-called customer service representative, was unhelpful and downright rude. She routinely hung up on us without so much as a goodbye.
The delivery itself was just as disastrous. The movers arrived with no notice that day, damaged our desk, and tried to hide the damage by propping it up backward against a wall. No apology. No accountability.
Abysmal Customer Service. Trying to get answers was like pulling teeth. Amanda provided no follow-up, no solutions, and no basic courtesy. Every interaction left us more frustrated and helpless than before.
The Bottom Line. United Regions Van Lines is a masterclass in deceptive practices, poor communication, and unethical behavior. They will say anything to get your deposit and reservation, only to jack up prices and leave you scrambling. Moving is already stressful—don’t let this company make it a financial and emotional disaster like they did for us. Save yourself the frustration, disappointment, and thousands of dollars. Choose a reputable, transparent moving company.
Dear Linda Helfers,
We take all customer feedback seriously and would like to clarify the details of your move based on our records. While we regret that your experience did not meet your expectations, we want to address some misconceptions and ensure that the facts are properly presented.
1. Pricing & Inventory AdjustmentsYour initial estimate was based on the inventory you provided over the phone. However, as per company policy, estimates are subject to change if additional items or cubic footage are required.
A follow-up call was conducted, where it was noted that your inventory had discrepancies. The additional cubic footage required resulted in an adjustment of $476 to the cost.
Upon actual pickup, your total cubic footage exceeded the revised estimate, and per contract terms, you were charged accordingly.
This is not bait-and-switch pricing; it is a standard industry practice where final costs are determined by the actual volume of items moved, not just the initial estimate.
2. Payment Methods & Final ChargesOur payment terms were clearly stated in the contract you signed.
While an initial deposit was paid via credit card, all final balances must be paid via cash, money order, or certified check, as outlined in our terms.
This policy is in place to prevent fraudulent chargebacks, a common issue in the moving industry.
3. Truck & Moving CrewWhile we do own our own fleet, rental trucks are sometimes used based on logistical needs, peak moving seasons, or vehicle availability. This does not impact the quality or professionalism of our moving service.
Your movers were dispatched within the standard 24-48 hour notice period, but we understand that timing can sometimes be affected by external factors such as traffic, prior job delays, or other logistical issues.
4. Storage & Delivery FeesYour belongings were stored for 11 days due to non-payment or scheduling constraints. The storage fee was charged per contract terms, as you were made aware before signing.
Redelivery fees apply when a scheduled delivery is missed or rescheduled, which was also communicated in advance.
We encourage you to review your signed documents, as all charges were applied per the agreed-upon terms.
5. Customer Service & Damage ClaimsIf your desk was damaged, we encourage you to file a formal claim with supporting photos and documentation.
All customer service representatives follow strict guidelines to handle inquiries professionally. We do not condone unprofessional behavior, and any concerns can be escalated through the proper channels if necessary.
Final Thoughts
While we understand that moving can be a stressful experience, it is important to note that:
✅ All charges were contractually agreed upon and based on actual services rendered.
✅ Cubic footage and pricing were adjusted based on your actual inventory.
✅ Our payment and storage policies were clearly outlined before your move.
✅ You have the right to file a damage claim, which we encourage if necessary.
We regret that your expectations were not met, but our team followed industry standards and contractual obligations throughout your move. If you would like to discuss a resolution, please contact our claims department for further assistance.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 10, 2025
If I could give negative -17,000 stars, I would. I had a terrible, extremely frustrating, and disappointing experience with United Regions Van Lines. They breached their contract and engaged in what feels like outright scamming. They gave me an initial quote (around $6,000) that seemed pretty reasonable, and they called to raise the quote by a little over $8,000 then they called to finalize the quote and raised the quote by +$2000, and when they showed up the day of moving the price skyrocketed over $20,000 without any explanation as to why the initial quote was not properly given except that price was based on "cubic feet".
To make matters worse, they charged me 2 deposits upfront, saying it would be for the finalized quote of around $10,000. Not only did they fail to honor their word on moving day saying the deposits now were for "holding the truck" but they didn't even keep the final bill in the ballpark of the final quote of $10,000. They also refused to provide a refund of the deposits after I decided to cancel on moving day due to their shady practices and not agreed upon horrendously overpriced final costs.
Also, their customer service or "quality assurance" people were rude and dismissive when I tried to resolve the issue, they ignored my concerns and refused to take any responsibility for the problems they caused. It felt like they were more interested in scamming their customers than providing an honest and reliable service. I would never recommend United Regions Van Lines to anyone and I highly recommend avoiding them at all costs. Their business practices are dishonest, and they don't care about providing affordable and trustworthy services. Save yourself the headache and money and go with a company that honors their agreements.
We regret to hear about your dissatisfaction with your moving experience and would like to clarify the details of your concerns based on our records.
1. Pricing Adjustments and Cubic FootageYour initial estimate was provided based on the inventory you submitted. As per standard industry practice, final pricing is determined by the actual cubic footage used on the truck, not just the preliminary estimate.
Estimate Increases: Your quote was updated after a quality assurance review, which confirmed additional cubic footage beyond the original estimate.Moving Day Pricing: When our movers arrived, they conducted a final inventory assessment, which accurately measured the cubic footage required. This process is outlined in your contract.
2. Deposits and Cancellation Policy
Two deposits were collected because your move was scheduled with specific truck space reserved exclusively for you. This ensures availability and prevents last-minute scheduling issues.
Deposits are non-refundable within seven days of a scheduled move, as stated in the contract. Cancelling on moving day does not qualify for a refund, as resources had already been allocated for your move.
3. Customer Service and Communication
Our quality assurance team reviews and verifies every inventory list before finalizing the quote. While we strive to assist every customer, we cannot alter pricing that is based on actual shipment size.
All of our policies, including pricing, deposits, and cubic footage calculations, were disclosed prior to booking.
4. Final Thoughts
We understand that moving can be stressful, and we regret that your expectations were not met. However:
✅ The estimate was adjusted based on the actual items being moved.
✅ Deposit policies were clearly outlined and followed.
✅ Cubic footage calculations were reviewed and confirmed before loading.
✅ No contractual terms were breached.
While we acknowledge your frustration, we encourage all customers to carefully review their contracts and communicate inventory updates in advance to avoid last-minute adjustments.
If you would like to file a formal claim regarding any aspect of your move, we welcome you to do so through our standard claims process.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 10, 2025
We had a narrow window for our long-distance move, and their moving team delivered! They were punctual and worked swiftly without compromising quality. Their careful planning allowed us to meet our deadlines and get settled before our new jobs began too. We highly recommend them to everyone!
We’re thrilled to hear that our team’s punctuality and efficiency helped make your long-distance move a success! Meeting tight deadlines without compromising on quality is a top priority for us, and we’re so glad our careful planning allowed you to get settled in time for your new jobs.
Your recommendation means a lot to us, and it’s been a pleasure assisting you during such an important transition. If you need moving services in the future, we’ll be here to help!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 8, 2025
When I had just 48 hours to pack up my life for a job relocation, I braced for chaos. But thankfully, I reached out to this moving company and their talented crew turned it into a masterclass of efficiency. They arrived with a sense of urgency but never once sacrificed care. They did an amazing job with packing plus each box was labeled so precisely that unpacking after delivery was a literal piece of cake. I couldn’t be more thankful for the quality service I received!
We’re so glad we could help you navigate such a time-sensitive move with ease! Tackling a relocation with only 48 hours to prepare can be daunting, but it’s wonderful to hear that our team’s efficiency and precision turned the experience into a smooth and organized process.
We take pride in providing careful packing and ensuring everything is labeled clearly to make unpacking a breeze. Your kind words mean so much to us, and we’re thrilled that we could meet your expectations during such a critical time.
If you need assistance with another move, don’t hesitate to reach out—we’d love to help again!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 7, 2025
I had always associated moving with stress, but this company flipped the script. Their team brought a calm and confident energy that turned the process into something I actually enjoyed. They worked efficiently while chatting and joking just enough to make the day go by quickly. The move wrapped up smoothly and this was probably the first time where I didn’t stress out too much. I am thoroughly pleased!
We’re so happy to hear that we could help change your perspective on moving! Bringing a calm and confident energy to the process is exactly what we strive for, and we’re delighted that it made your experience enjoyable and stress-free.
It’s great to know that the team’s efficiency and friendly demeanor made the day go by quickly and smoothly. Your satisfaction means everything to us, and we’re thrilled to have been part of such a positive moving experience for you.
If you ever need moving services again, we’d be honored to assist you!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 6, 2025
United Regions Van Lines did an amazing job! Their communication was top-notch. They were flexible and helpful throughout the entire planning process of our move. The moving team itself was fantastic! They worked with impressive speed, finishing the job in under 5 hours for a 2-bedroom house, all while remaining friendly and professional. They reassembled our large entertainment center flawlessly. I would definitely use them again in a heartbeat!
We’re thrilled to hear that you had such a great experience with United Regions Van Lines! From our top-notch communication to the flexibility and helpfulness of our team, we’re so glad we could make your move smooth and stress-free.
It’s fantastic to know the moving crew’s speed and professionalism impressed you, completing the 2-bedroom move in under 5 hours and reassembling your entertainment center perfectly. Your kind words mean the world to us, and we’d be honored to assist you again for any future moves.
Thank you for choosing United Regions Van Lines!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 3, 2025
Kudos to the movers! Not only were they incredible at packing and delivery but they also made sure that both – pickup and drop-off points – were thoroughly clean. They got rid of the rubbish and other discarded materials themselves. We couldn’t be happier about our experience!
Thank you for your kind words! We’re thrilled to hear that our movers went above and beyond to ensure a smooth and clean moving experience for you. Providing excellent service from start to finish, including cleanup, is something we take pride in. We appreciate your feedback and look forward to assisting you in the future!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Jan. 1, 2025
I was worried about my temperamental cat, who hates strangers, but these movers were so respectful. They gave my kitty some space and let me place her carrier in a corner where felt secure. They made sure her crate wasn’t blocked by heavy boxes. One of them noticed I had loads of framed artwork and used corner protectors—something I hadn’t known existed! By the time we reached my new condo, not a single frame was chipped. The team kept the floors free of scuff marks too. I truly appreciated their friendly attitudes.
Thank you for sharing your thoughtful feedback! We're so glad our movers could accommodate your needs and take special care of your cat, artwork, and home. Our goal is to ensure every aspect of the move is stress-free, from protecting delicate items like framed artwork to respecting your space and your furry family members. It's wonderful to hear that their professionalism and friendly attitudes made your experience a positive one. We’d love to assist you again in the future!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 31, 2024
My neighbor had parked way too close to the loading area, and I was worried the movers would be annoyed. Instead, they helped me knock on the neighbor’s door and offered to help her move her car so we could load the truck without issues. Very hard working group of guys.
Thank you for sharing your experience! We’re happy to hear that our movers handled the situation with patience and professionalism. We understand that unexpected challenges can arise on moving day, and our team is always ready to find solutions to keep things running smoothly. We appreciate your kind words and look forward to assisting you again in the future!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 29, 2024
I reserved my move & paid deposit of $2248 on 10/25/24. I called 11/26/24, requested pickup 12/6,12/7, or 12/8/24. I was told I would get 24 hour notice. I called 12/4 & 12/5. Asked dispatch to call back. No call back. At 12:50 pm on 12/7/24, I sent cancellation email. Obviously there was not 24 hours left to give 24 hour notice for a pickup on 12/8/24. On 12/8/24 the sales rep called to say there must have been a mixup in dispatch. He offered a pickup in a few days. I told him I was not interested at that point and I had already sent cancellation email. He advised I would lose my deposit. I told him that dispatch did not return my calls. How long should I wait for a pickup date since my dates had already passed.
The contract did contain an error in the year of pickup and I did not catch it when I returned contract on 11/26/24. It showed year as 2025 instead of 2024. My complaint is no one called to tell me my dates of 12/6-12/8 would not be met. Technically, my cancel request was more than 7 days before 12/6/25 so I am entitled to a refund of my deposit. They just left me hanging with no idea when I would be moved. Not happy.
We appreciate your feedback and want to address your concerns regarding your cancellation and deposit.
1. Clerical Error on Contract DateThe mention of 2025 in the contract was a clerical error, but the booking was correctly aligned for your requested December 2024 move. This did not impact our scheduling or service availability.
2. 24-Hour Notice and CancellationWe understand your frustration regarding the lack of a callback from dispatch. While we do provide a 24-hour notice prior to pickup, this is part of our standard operational process and does not guarantee an exact date at the time of booking. Your cancellation was made less than 7 days before your first available pickup date (12/6/24), which does not meet the refund eligibility terms outlined in your contract.
3. Deposit and Cancellation PolicyPer the terms of your agreement, deposits become non-refundable if a move is canceled within 7 days of the scheduled pickup date. Since your cancellation request was made on 12/7/24, it was within the non-refundable period.
4. ResolutionWhile we regret that you were left feeling uncertain about your move dates, our dispatch team was still working to arrange a pickup within your requested timeframe. If there was a miscommunication, we sincerely apologize for the inconvenience. However, the deposit remains non-refundable based on the contractual agreement.
If you require further assistance, please feel free to reach out to our customer service team.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 27, 2024
They went above and beyond what I had expected, especially considering I had never used moving services. They put in a lot of work since they successfully carried down my sofa from the terrace with safe wrapping. I’m impressed beyond measure at the service I got!
Thank you for your wonderful feedback! We’re thrilled to hear that our team exceeded your expectations, especially for your first experience using moving services. Safely handling challenging items like your sofa from the terrace is all part of our commitment to professional and careful service. We truly appreciate your kind words and look forward to assisting you again in the future!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 26, 2024
This was my 4th move with them and I couldn’t be more impressed with how it turned out. From arriving on time to thoroughly packing my valuables with padding and blankets, they were pros at managing it all. I have recommended them to my friends! They deserve all the recognition!
Thank you for your continued trust in our services! We are honored to have assisted you with your fourth move, and it’s fantastic to hear that our team delivered another smooth and professional experience. Your recommendation to friends means the world to us, and we truly appreciate your kind words. We look forward to serving you again in the future!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 17, 2024
I recently moved to Texas and used United Regions Van Lines for my relocation. I was impressed with their professionalism and the quality of their service. From the initial contact, their customer service was excellent. They provided a detailed quote that covered all aspects of the move, and there were no hidden fees. I opted for their full-service package, which included professional packing, loading, transportation, and unloading. The movers arrived on time, dressed in uniform, and ready to work. They were polite, professional, and efficient. They used high-quality packing materials to ensure my belongings were secure, and they handled everything with care.
The transportation process was smooth, and the movers kept me informed throughout the journey. When they arrived at my new home, they unloaded everything quickly and carefully. They helped me set up my furniture and even offered to help with some light unpacking. United Regions Van Lines exceeded my expectations. Their professionalism, efficiency, and attention to detail made the moving process stress-free. Their services were affordable, and I couldn’t be happier with the outcome. I highly recommend them to anyone looking for a reliable and professional moving company.
Thank you for your glowing review! We are delighted to hear that your move to Texas with United Regions Van Lines exceeded your expectations. Our team is dedicated to providing transparent pricing, professional service, and a stress-free moving experience, so it’s great to know that we delivered on all fronts.
From on-time arrivals and careful packing to efficient transportation and setup, we strive to make every move seamless. We appreciate your recommendation and are grateful for the opportunity to assist with your relocation. If you ever need moving services again, we’ll be happy to help!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 13, 2024
United Regions Van Lines surpassed all my expectations with their moving services. I had a large number of fragile items, and the team took extra precautions to pack them securely. They arrived on time and completed the move ahead of schedule. The staff was professional and friendly, and the price was very competitive for the quality of service provided. I’ll definitely be using them again!
Thank you for your wonderful feedback!
We are thrilled to hear that we surpassed your expectations and made your move a smooth and stress-free experience. Handling fragile items with care is a top priority for us, and it’s great to know our team’s attention to detail and professionalism stood out.
Completing your move ahead of schedule while providing competitive pricing is exactly the level of service we strive for. Your kind words and loyalty mean so much to us, and we look forward to assisting you with any future moves!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 9, 2024
United Regions Van Lines delivers on time and within budget. They’ve been our moving partner for 2 moves across the country. We get a corporate deal, but we would stick with them even without it for the peace of mind they provide. They are honest and reliable. Highly recommend.
Thank you for your glowing feedback!
We are honored to have been your trusted moving partner for two cross-country relocations. Delivering on time and within budget is always our goal, and it’s wonderful to hear that we’ve consistently met your expectations.
We truly value the trust you’ve placed in us, and we’re delighted to know that our honesty, reliability, and the peace of mind we provide have earned your loyalty—corporate deal or not! Your recommendation means the world to us, and we look forward to assisting you with any future moves.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 9, 2024
I had a large home gym full of bulky equipment, including a treadmill, weight bench, and elliptical machine. These movers were pros when it came to handling heavy machinery. They carefully disassembled and reassembled everything without a scratch. Their attention to detail and knowledge of how to move such items was impressive.
Thank you for your wonderful feedback!
We’re thrilled to hear that our team delivered an exceptional moving experience, especially with such challenging items like your home gym equipment. Handling bulky and heavy machinery requires skill and precision, and we're proud our movers met your expectations by carefully disassembling and reassembling everything without a single scratch.
Attention to detail and ensuring your items are moved safely is a core part of our service, and it’s great to know you found our team’s expertise impressive. Your satisfaction means a lot to us, and we hope to assist you with any future moves.
Thank you for trusting us with your relocation!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 8, 2024
My extensive research paid off with United Regions Van Lines. They did a perfect job, combining speed and care in delivering everything from GA to WI on schedule with no damage. The final price was close to the initial quote, and I was very satisfied with their service. I would use them again.
Thank you for sharing your positive experience!
We’re thrilled to hear that your extensive research led you to United Regions Van Lines and that we met your expectations. Ensuring a combination of speed, care, and reliability is our priority, and we’re delighted that your move from GA to WI went smoothly, with everything delivered on schedule and intact.
Maintaining transparency with pricing is another aspect we take seriously, so it’s great to know that the final cost closely matched your initial quote. Your satisfaction means the world to us, and we would be honored to assist you with any future moves.
Thank you for your trust and kind words!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 4, 2024
Thanks for getting back to me so quickly, Patrick! I'm glad I chose them to help me move. Patrick helped me with my price and was kind enough to answer my questions. He always fast-replyed calls and texts. Great moving company to deal with.
Thank you for your glowing feedback!
We’re delighted to hear about your positive experience with Patrick and our team. Providing quick responses, answering questions thoroughly, and offering helpful support are key aspects of our service, and it’s wonderful to know Patrick delivered on all fronts.
We strive to ensure every step of the moving process is as smooth and stress-free as possible, and it’s great to hear we achieved that for you. Thank you for choosing United Regions Van Lines!
If you or someone you know needs assistance with a move in the future, don’t hesitate to reach out. We’d be happy to help again.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 3, 2024
I was relocating from a small apartment to a house, so I didn’t have a ton of stuff, but what I did have was valuable to me. The movers took such good care of my things, including the fragile artwork and antique furniture. They wrapped everything up in moving blankets and padded material, and I didn’t have a single scratch on anything. This was by far the most hassle-free move I’ve ever had!
Thank you for your kind words!
We’re thrilled to hear that your move was a hassle-free experience and that our team took great care of your valuable items, especially your artwork and antique furniture. Providing top-notch service and ensuring your belongings arrive safely and in pristine condition is always our top priority.
It’s wonderful to know that the extra effort our movers put into wrapping and padding each item made a difference in your experience. We’re grateful you chose United Regions Van Lines to help with your relocation, and we’re so glad to have earned your trust.
If you ever need assistance in the future or have friends or family planning a move, we’d be delighted to help again. Wishing you all the best in your new home!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 2, 2024
It took them 33 days to move us from Ok to Ks, a 400 mile move. The move cost 30% more than the quote, They destroyed a China hutch, dining table, patio table, filing cabinets, and lost a dining room hutch. The move was delivered on a rainy day but they did not put down rugs and tracked mud throughout the house. We also suffered wall & floor damage from their carelessness. We have had five cross country moves and this one was by far the worst!
Thank you for bringing these issues to our attention. Below, we address the key points of your concerns:
1. Delivery Timeframe:The delivery window as stated in your contract is an estimated 0-17 business days from the first available delivery date (FAD). Your FAD was 10/31, and the delivery occurred on 11/27, which is within the permissible timeframe accounting for business days. We apologize for any inconvenience caused by this duration.
2. Increased Costs:Cost increases are typically associated with either additional items or services beyond the original estimate. If you believe these charges are inaccurate, we encourage you to review the signed revised estimate and provide any documentation to support your claim. Our team ensures that any changes are clearly documented and agreed upon prior to proceeding.
3. Damaged and Missing Items:We regret to hear about the damaged and missing items, including the china hutch, dining table, patio table, filing cabinets, and the dining room hutch. Please note that damages or loss must be filed via a formal claim process within 90 days of delivery. We encourage you to file a claim so we can investigate and address the issue appropriately.
4. Mud and Damage to Property:We expect our teams to exercise care during deliveries, including taking precautions to protect the flooring and walls. If you experienced damage to your property, we recommend documenting these issues and including them in your formal claim submission. While rainy weather may present challenges, our crews are trained to minimize such impacts.
5. Overall Experience:We are truly sorry to hear that this move did not meet your expectations, especially compared to your prior moves. We take customer feedback seriously and will ensure this situation is reviewed internally to improve our service.
Please proceed with filing a claim for the damaged and missing items and any property damage so that we can evaluate and resolve these concerns appropriately. For further assistance, feel free to contact our office.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 2, 2024
I decided to use their packing service, and it was totally worth it. They brought sturdy boxes, bubble wrap, and tape. They packed my books, kitchen items, and my kid’s toys. They labeled each box clearly, so unpacking was a breeze. I was really impressed by how they wrapped each dish individually and used dividers for glasses.
Thank you for your kind words and detailed feedback! We’re thrilled to hear that you were impressed with our packing service. Our team takes great care to ensure that every item, especially fragile ones like dishes and glasses, is packed securely to arrive at its destination in perfect condition.
We’re glad the labeling system made unpacking easier for you—that’s always our goal! Your satisfaction means the world to us, and we’re grateful to have been part of your moving journey. If you ever need assistance again, we’re here to help!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Dec. 2, 2024
With their help, I was able to relocate from TX to NY, a trinity-style house. Michael team abilities are commendable. The careful relocation of our beds and other bulky belongings from the second level to the first floor really took me by surprise. Even though relocating is never easy, I trusted that they could transport all of my belongings to my new house safely.
Thank you for your glowing feedback! We’re delighted to hear that Michael and his team exceeded your expectations during your move from Texas to New York. Trinity-style houses can pose unique challenges, and it’s great to know the team handled the process with care and precision, especially with moving bulky items like beds from the second level.
Your trust means everything to us, and we’re thrilled we could make your relocation smooth and worry-free. Should you need our services again in the future, we’d be honored to assist.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Nov. 29, 2024
United Regions Van Lines treated my home with a lot of respect. They covered my hardwood floors with protective padding to avoid scratches. They also used corner protectors on my walls to prevent any dings or marks while moving furniture. When they accidentally bumped into a wall, they immediately checked for damage, but thankfully, there was none. Their respect for both my old and new home was very reassuring.
Thank you for your kind words and for highlighting the care our team takes during a move! Protecting your home and belongings is a top priority for us, and we’re glad you noticed the extra precautions, like floor padding and corner protectors. It’s wonderful to hear that our team was proactive and thorough when handling your furniture and ensuring your walls and floors remained pristine.
We’re so pleased we could make your move a positive and stress-free experience. Thank you for choosing United Regions Van Lines, and we’d be happy to assist you again in the future!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Nov. 27, 2024
I wasn’t sure how the fragile items would be treated, but the movers wrapped each one carefully and ensured nothing shifted during the ride. It was a relief! I really couldn't say enough positive things about the amazing experience.
Thank you for sharing your wonderful feedback! We understand how important it is to handle fragile items with extra care, and we’re delighted to hear that our movers met your expectations. Ensuring everything arrives safely and securely is always our top priority.
Your kind words about your experience mean a lot to us, and we’re thrilled to have made your move stress-free. Should you need assistance in the future, don’t hesitate to reach out—we’d be happy to help again!
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 27, 2024
I was blown away by how quickly the movers worked. They arrived right on time, and within minutes they were packing and loading my things. I had a lot of stuff, but they managed to get everything packed up and moved in record time. Despite their speed, they were very careful with my belongings, ensuring that nothing was damaged in transit. The team was friendly and professional, and they made what could have been a stressful day feel completely manageable. If you need a moving company that works quickly without sacrificing quality, these are your guys!
Thank you for such an enthusiastic review! We're thrilled to hear that our team’s speed and efficiency left such a positive impression. We pride ourselves on striking the perfect balance between working quickly and treating your belongings with the utmost care, and it’s wonderful to know we succeeded during your move.
Moving can indeed be stressful, and we’re glad our friendly and professional crew could make your day much easier. Your recommendation means a lot to us, and we’re here whenever you need moving services again.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Nov. 26, 2024
This crew were very careful with our things and quickly put our furniture back together. They also helped me to organize my furniture in the drawing room, TV lounge and bedrooms. I would recommend them to anyone! Thanks, Hunter and crew!
Thank you for taking the time to share your positive experience! We’re thrilled to hear that Hunter and the crew were careful with your belongings and went the extra mile to help organize your furniture in various rooms. Providing thoughtful and efficient service is what we strive for, and your recommendation means the world to us.
If you or anyone you know needs assistance with a move in the future, we’d be more than happy to help again.
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 26, 2024
This moving company went above and beyond my expectations in terms of how friendly and quick they were. Everything was given their full attention, and they were flexible with my needs. A Stress-Free Move with Outstanding Service.
Thank you for your wonderful feedback! We’re delighted to hear that our team exceeded your expectations by providing friendly, efficient, and attentive service. Flexibility and ensuring a stress-free move are core goals for us, so knowing we achieved that for you means a great deal.
We truly appreciate your kind words and the opportunity to assist you. Should you need any moving services in the future, don’t hesitate to reach out!
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 25, 2024
A brilliant experience from start to finish. The move was well-planned by David and he even called me multiple times before the move to confirm everything with me. Thankfully, it went as planned and there were no hiccups along the way. The service was great!
Thank you so much for sharing your fantastic experience! We’re thrilled to hear that everything went smoothly and that David ensured the move was well-planned and stress-free. Our team takes great pride in providing meticulous service and staying in constant communication to guarantee everything goes as planned.
It’s wonderful to know the service met your expectations and that there were no hiccups along the way. Your positive feedback means the world to us, and we look forward to assisting you again in the future should you need our services.
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 25, 2024
I owned a lot of fragile things, including my China, glass sculptures, and delicate vases. These men handled everything with precision. They boxed up some of the heavier components with extra cushions and pads. Everything came in wonderful condition, which was a huge relief.
Thank you for your kind words and for entrusting us with your delicate and cherished belongings. We're thrilled to hear that our team met your expectations and ensured your fragile items, such as your China, glass sculptures, and vases, arrived in perfect condition.
We understand how important it is to handle items like these with the utmost care, and it’s rewarding to know that the extra precautions, cushions, and padding we used provided you with peace of mind.
Your feedback means so much to us, and it motivates our team to continue delivering exceptional service. Should you need our assistance again, please don’t hesitate to reach out.
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 23, 2024
If you need interstate movers, go with this company. They’re professional, insured, and their packing service is superb. They handled everything with such care and professionalism. The team was efficient, courteous, and made the entire moving process smooth and easy.
Thank you for taking the time to share such a positive review! We’re thrilled to hear that our team provided the professional, efficient, and courteous service you were looking for during your interstate move.
At United Regions Van Lines, we strive to ensure that every step of the moving process is handled with care and professionalism. It’s wonderful to know that our packing service and attention to detail made your move smooth and stress-free.
Your recommendation means the world to us, and we’re honored to have earned your trust. Should you need our services again in the future, we’d be more than happy to assist.
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 22, 2024
They put in a lot of effort from beginning to end. Our entire shipment came in perfect shape and on schedule. Just after 10:15 a.m., the process of relocating one hostel bedroom ended in just four hours. They assisted with every part of moving furniture, from assembly to dismantling. They also gave me a student discount of 40%. Yipee!
Thank you for sharing your fantastic experience with us! We’re delighted to hear that our team’s dedication and efficiency made your move a seamless process from start to finish.
It’s wonderful to know that your entire shipment arrived in perfect shape and on schedule. Completing the relocation in just four hours while assisting with the assembly and dismantling of furniture is a testament to the hard work and professionalism of our crew.
We’re especially glad that you were able to take advantage of our student discount! Making moves more affordable and stress-free for students is something we are proud to offer.
Thank you for choosing us for your relocation and for celebrating the "Yipee!" moment with us! We look forward to assisting you with any future moves.
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 21, 2024
These movers were amazing! They showed up early, which was a pleasant surprise, and got to work right away. They were incredibly organized, and it was clear they knew exactly what they were doing. I was worried about some of my larger pieces of furniture, but they handled everything with care. The team was also super friendly, which made the entire moving experience more enjoyable. Everything arrived at my new place in perfect condition, and they even helped me arrange the furniture. I would use this company again in a heartbeat and will be recommending them to everyone I know.
Thank you for sharing your wonderful experience with us! We're thrilled to hear that our movers exceeded your expectations and made your moving day a pleasant and stress-free experience.
It’s great to know that our team’s punctuality, organization, and attention to detail stood out. We take pride in handling every item with care, especially larger and more delicate pieces, so it’s rewarding to hear that everything arrived at your new home in perfect condition.
Your kind words about the team's friendliness and willingness to go the extra mile by helping arrange furniture are greatly appreciated. We’re always committed to providing a seamless and enjoyable moving experience.
Thank you for trusting us with your move and for your high recommendation. We look forward to serving you or your friends and family again in the future!
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 20, 2024
I’ve moved several times in the past few years, and this was by far the smoothest and most professional experience I’ve had. From the moment I made the booking, the team was on top of things. They were punctual on moving day, arriving exactly when they said they would. The crew worked efficiently but carefully, making sure that none of my items were damaged. They wrapped all of my furniture securely and even went the extra mile to ensure my fragile items were packed with care. The team was friendly and respectful throughout the entire process, and the customer service was top-notch. Highly recommended!
Thank you for sharing such a glowing review of your moving experience with us! We are thrilled to hear that this move stood out as your smoothest and most professional yet. Providing punctual, efficient, and careful service is at the heart of what we do, and it’s incredibly rewarding to know we delivered on these promises for you.
We’re especially glad that our crew’s attention to detail and care with your belongings, particularly the fragile ones, made a positive impression. Moving can be a stressful process, so it’s our goal to ensure every customer feels supported and at ease throughout the journey.
Your kind words about our team’s professionalism and customer service mean a lot to us. Thank you for recommending us—it’s the highest compliment we could receive! Should you need assistance with any future moves, we’ll be more than happy to help.
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 20, 2024
It is, yes! We really appreciate that you care about us and our things. No words can describe how sad we are, but our happiness knows no limits. We were always amazed at how quickly we could unpack things.
Thank you so much for your heartfelt words! It means the world to us that we could play a part in bringing a bit of happiness during such an emotional time. We know that moving is more than just transporting items—it's about helping people transition to a new chapter in their lives with care and compassion.
We’re delighted that our efforts to make the process smooth and efficient have left such a positive impression. Your trust in us is truly appreciated, and your kind words motivate us to continue delivering exceptional service.
If there’s anything more we can do to assist you, please don’t hesitate to reach out. We wish you all the best in settling into your new space and in the exciting days ahead!
Warm regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 19, 2024
The crew that helped me move was fantastic! They arrived on time, worked quickly, and were incredibly careful with all of my belongings. They wrapped everything securely, especially my fragile items, and made sure nothing was damaged during the move. I was really impressed with how well they worked together—they were like a well-oiled machine. The team was also super friendly and made the entire process much less stressful for me. When we got to my new home, they even helped me arrange my furniture, which was a huge help. I’ll definitely be using them again in the future!
Thank you for sharing your wonderful experience with our moving team! It’s fantastic to hear that they made your move seamless and stress-free. We take great pride in ensuring our crews arrive on time, work efficiently, and handle every item with the utmost care, especially fragile belongings.
Your kind words about the team’s professionalism and friendliness are truly appreciated. Helping you arrange your furniture is just one of the ways we strive to go above and beyond to make your move as easy as possible.
We’re delighted that you were impressed with their teamwork and that we could make a potentially stressful process more manageable. It was our pleasure to assist you, and we look forward to helping you with any future moves!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Nov. 19, 2024
DO NOT use this company! You will receive one quote but then when they pick up your stuff, they will almost double the cost. The person who tells you they will be in contact with you the entire time, will disappear and you will never hear from them again. Your belongings will not be delivered in a timely manner. You will wait weeks to months. What you do receive will be damaged and you will be lucky if you get everything that they picked up. You can call and call and call but you will never get a straight answer out of anyone Nor will anyone call you back with information. Do not use this company!
We appreciate the opportunity to address your concerns, though we must clarify several inaccuracies in your account of events.
Pricing Concerns:Your original estimate was $8,444.89, and your final bill was $9,337.00. This reflects a difference of less than 11%, far from "almost double." Minor adjustments in pricing often result from changes in inventory or services requested at the time of pickup, all of which are documented and agreed upon before proceeding.
Delivery Timeline:Your First Available Date (FAD) for delivery was October 31, and your belongings were delivered on November 13. This is well within the contractual delivery window outlined in your agreement. Any claims that you "waited weeks to months" are not supported by the timeline in our records.
Customer Service and Communication:We strive to maintain open lines of communication with all customers. If you encountered difficulty reaching us, we sincerely apologize and encourage you to share specific instances so we can investigate further. Our customer service team is committed to providing timely updates and support.
Condition of Belongings:If there was damage to your items, we recommend filing a claim through our claims process so we can address these concerns appropriately. Please note that our contracts include options for enhanced insurance coverage, which many customers find helpful for added peace of mind.
We understand that moving can be a stressful experience, but our records indicate that we performed the agreed-upon services within the quoted parameters and timeline. If you have specific issues you'd like us to address further, we encourage you to contact us directly.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Nov. 18, 2024
This moving company provided excellent service from start to finish. The movers were professional, efficient, and careful with my belongings. They packed everything securely and loaded the truck quickly. The delivery was on time, and there were no damages to my items. The cost was fair, and there were no hidden fees. I highly recommend this company for anyone looking for reliable long-distance moving services.
Thank you for taking the time to share your positive experience with us! We’re delighted to hear that you were satisfied with our services from start to finish. Our team strives to deliver professional, efficient, and careful service, so it’s wonderful to know we met your expectations.
We’re glad the packing and loading process went smoothly, and that your belongings arrived on time and without damage. Transparency in pricing is something we take seriously, and we’re pleased that you found our costs fair and free of hidden fees.
Your recommendation means the world to us, and we’re honored to have been part of your long-distance move. Should you need assistance in the future, we’d be more than happy to help again.
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 18, 2024
From start to finish, this company was amazing! The movers were not only fast and efficient but also incredibly friendly and professional. They made sure to pack all of my items carefully, and nothing was damaged during the move. I was especially impressed with how quickly they worked—they finished the entire move in less time than I expected, without cutting any corners. Moving can be so stressful, but they made it a breeze. I’ll definitely be recommending them to everyone I know, and I’ll be using them again for my next move. Five stars all the way!
Thank you so much for your glowing review! It’s fantastic to hear that our team was able to make your move such a positive experience. We understand how stressful moving can be, so it’s our goal to ensure the process is as smooth and stress-free as possible.
We’re thrilled that our movers impressed you with their speed, efficiency, and professionalism, while still taking the utmost care with your belongings. Hearing that nothing was damaged and that we exceeded your expectations truly means a lot to us.
Your kind words and five-star rating are deeply appreciated, and we’re honored by your recommendation. Whenever you’re ready for your next move, we’ll be here to provide the same level of excellent service.
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 18, 2024
Daniel and his group performed a fantastic job. They worked quickly and texted me to tell me when they would arrive. Before I knew it, the relocation was complete. The pricing was excellent, and David and the staff were prompt and cordial. Strongly advised.
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Daniel and his team provided such excellent service and made your relocation seamless and stress-free. Their professionalism, efficiency, and clear communication truly make a difference, and we’re glad they exceeded your expectations.
We’re also happy that our pricing met your satisfaction and that the team’s promptness and cordiality stood out to you. Your recommendation means the world to us, and we look forward to assisting you again in the future if you ever need our services.
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 16, 2024
I was quoted 3500.00 dollars for a move from Chicago to PA which consisted of 50 boxes a golf cart, 2 TVs and 4 pieces of artwork. I was closing on my home, the day of closing they showed up 6 hours late. I packed everything myself. After over 3 hours of loading the truck they told me I had to sign a new agreement for over 8 thousand dollars or they would dump it all in my driveway. This monster said this while laughing. My husband just died 6 months before this after a 2-year battle from cancer and I was recovering from a stroke., keep in mind I just closed on the property that morning and needed to be off the property.
Delivery was a bigger nightmare. They couldn't get the truck down to the driveway and told me I had to pay a walking fee or rent another truck to load my boxes on. WHAT? Golf cart was on the side of the truck where there was no ramp to drive it down, needless to say it was damaged. These people are the lowest of low with no regard of karma. I beg of spare yourself from these con artists. And to hell with consumer reports, I wish I could upload the videos I took.
To Whom It May Concern,
We are writing in response to the recent complaint regarding a move from Chicago, IL to Pennsylvania. While we deeply sympathize with the personal challenges the customer has endured, we must address several discrepancies and inaccuracies in their account of the moving process. United Regions Van Lines is committed to maintaining transparency and professionalism in all interactions, and we feel it is important to provide clarity on this matter.
Clarifications on the Initial EstimateThe customer claims to have received an original estimate of $3,500; however, our records show that the initial estimate provided was $4,970. This discrepancy is significant and indicates a misunderstanding or misrepresentation of the original agreement.
Additionally, the customer describes the move as including 50 boxes, a golf cart, 2 TVs, and 4 pieces of artwork. The original estimate was prepared to accommodate 111 items, not the smaller list described in the complaint. This significant difference in volume is critical, as additional items require more cubic footage and labor, which naturally results in increased costs.
Pricing Adjustments and New AgreementThe updated pricing reflects the additional inventory and was communicated to the customer during the pick-up process. It is standard practice to adjust estimates when there is a discrepancy between the initial inventory list and the actual volume or items to be moved. These adjustments are made transparently and are documented, with the customer’s acknowledgment required before proceeding.
The suggestion that the movers "laughed" or threatened to "dump items in the driveway" is highly concerning and does not align with the professional standards upheld by our team. Any allegations of inappropriate behavior will be investigated thoroughly.
Delivery ConcernsUpon delivery, the customer notes that the truck could not access the driveway and that a "walking fee" or additional truck rental was required. These charges are clearly outlined in the contract as potential costs for situations where access is limited or restricted. The delivery team worked to provide solutions in accordance with standard industry practices.
Regarding the golf cart damage, we take such concerns seriously and encourage the customer to file a claim through our established claims process so that we can investigate the matter and provide appropriate resolution. It is important to note that items like golf carts are handled with specific protocols, and our team takes precautions to minimize risks during transport.
Allegations of MisconductThe use of language such as "con artists" and accusations of intentional malice are unfounded and do not reflect the professionalism of our staff. While moving can be a stressful experience, especially during times of personal hardship, our team strives to provide support and solutions. Miscommunications and challenges during moves can occur, but they are not indicative of deceit or unethical practices.
ConclusionUnited Regions Van Lines has a longstanding commitment to customer satisfaction, and we regret that this move did not meet the customer’s expectations. However, the inaccuracies in the details provided undermine the validity of the claims made. We encourage the customer to engage with us directly to resolve specific concerns, such as the alleged damage to the golf cart, through the proper channels.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Nov. 16, 2024
We used this company for a move in July, 24. With the context that I have moved 14 times in 30 years, this was the worst experience I have ever had. The quote system is a joke. They low ball you over the phone to get the contract and then the movers who show up increase the cost by 25%, “offering” you the option of leaving stuff behind to match the original quote. (Friends we referred had the same experience.) Packing was a joke. While I stood and watched, everything was packed reasonably well, but when I left for a few hours they began to counter scrape household goods into boxes. Boxes were 3/4 full, meaning that you are paying for more truck space than you should. They lie about their actual truck square footage and when you call them in it they say “the home office gives me the measurements, talk to them.” The difference is 150-250 CF depending on the truck. Real money.
I could have lived with all that if they just did their job and got my goods to my new home undamaged. No such luck. They lost several boxes, just evaporated from the planet apparently. In addition, all of those 3/4 full boxes shifted and damaged our stuff. I had more lost, damaged and destroyed property on this move than all 14 of my previous moves. If I could give them enough negative stars to blot them from the earth, I would.
We sincerely regret to hear about your dissatisfaction with your recent moving experience in July 2024. We take your concerns seriously and would like to address the points raised in your feedback thoroughly and respectfully.
Pricing and Estimate Process:Our estimate process is designed to provide customers with accurate pricing based on the information provided during the initial inventory discussion. However, adjustments are sometimes necessary when additional items or volume are discovered during the move. In your case, it seems there may have been discrepancies between the initial estimate and the final inventory. These adjustments are industry standard and are explicitly outlined in our contract.
We apologize if the communication regarding the volume or cost adjustments was unclear. Transparency is something we strive for, and we will review this internally to improve how we handle such scenarios.
Packing Concerns:We understand your frustration regarding the packing process. While our teams are trained to pack items securely, it appears that the service you received did not meet your expectations. We are particularly concerned about the claim of inconsistent packing when you were not present. If you have specific examples or photographs, we encourage you to share them so we can investigate thoroughly and address any deficiencies with the crew.
Truck Volume and Space Usage:Regarding the truck size and cubic footage, the dimensions provided to our crews are based on industry-standard measurements. If there was a misunderstanding about the actual space used, we would be happy to review the documentation and measurements to clarify any discrepancies.
Damaged and Missing Items:We regret to hear about the loss and damage to your belongings. It is always our goal to deliver goods intact and in the condition they were received. If you haven’t already done so, we encourage you to file a formal claim with our claims department, including an inventory of lost or damaged items and any supporting evidence. Our team will prioritize your case and work to provide resolution as quickly as possible.
Commitment to Improvement:While we recognize that your experience did not meet your expectations, we want to assure you that your feedback is invaluable to us. It allows us to identify areas for improvement and ensure that future customers receive the high-quality service we strive to deliver.
Please reach out to our customer service team directly, and we will be happy to assist you further with your claim or any remaining concerns.
We appreciate your patience and the opportunity to address your concerns.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Nov. 14, 2024
I’ve moved several times over the years, and I can honestly say this was the best moving experience I’ve ever had. The movers were friendly, professional, and incredibly efficient. They treated my belongings with care and made sure that everything was packed securely for transport. I was especially worried about my large mirror and some fragile artwork, but they arrived at my new place in perfect condition. The team was also very patient and helped me figure out where to place my furniture in my new home. I can’t thank them enough for making this move so easy!
Thank you for sharing such a glowing review of your recent move with us! We are delighted to hear that this was the best moving experience you’ve ever had. Our team strives to provide a seamless, stress-free process for every customer, and it’s wonderful to know that their professionalism, efficiency, and care left such a positive impression.
We’re especially pleased that your fragile items, like your large mirror and artwork, arrived safely and in perfect condition. Taking care of delicate belongings is always a top priority for us. We’re also glad the team could assist in arranging your furniture and making your new house feel like home.
Your kind words mean the world to us, and we’ll be sure to share them with the entire team. We’re here whenever you need us for future moves and would be honored to assist you again.
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 11, 2024
Worse company. Picked up my load, drove to Sacramento and put in storage. I had no idea they were doing this. Took 3 1/2 weeks to deliver to Georgia. Customer service was terrible while trying to get info. Several furniture items were broken. Salesperson refused to return any calls. They are kind until you're booked, then awful! Stay away from them!
Thank you for your feedback. We apologize if there was any misunderstanding regarding the handling and delivery of your items.
To provide clarity, your belongings were taken to our warehouse temporarily for consolidation, a standard practice designed to optimize logistics and ensure efficient delivery routes. This process allows us to deliver items within the agreed-upon delivery window, which in your case was met according to the timeline specified in our contract.
We understand how important clear communication is, and we're actively working to improve in this area. If you experienced any damage to your belongings, we encourage you to file a claim, and our claims team will be ready to assist you.
Thank you for sharing your experience, and we appreciate the opportunity to serve you better.
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Nov. 11, 2024
I wholeheartedly recommend this company to anyone looking for efficient movers! They handled my past 4 moves expertly. None of my items were damaged or lost and they even helped me set up my new place during all those times. They are in a league of their own!
Thank you so much for your kind words and continued trust in our services! Hearing that we’ve expertly handled your past four moves is the highest compliment we could receive. It’s always our goal to ensure every item arrives safely and to go above and beyond by helping set up your new place.
Your recommendation means the world to us, and we’re honored to be your go-to movers. If you ever need assistance with another move, we’ll be ready to provide the same top-notch service!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Nov. 8, 2024
I hired them making a lifestyle change after a trucking accident and chose Texas. The 1st payment was to pack up everything I had in a 1 bedroom house. I paid in full. They asked for $5390.00. When they got to my house in a box truck rented by Enterprise I knew 1/2 would fit. They got on the phone and I asked why would you bring that truck. They asked for another $5390.00. That’s the only truck available and so far $10 thousand something was only the security deposit. NONE OF THAT WAS SAID. After speaking to driver I asked could I leave in order to be there for them…. They changed the route and went 455 miles to Ohio and never said anything. I asked about the rest of my things, BED, washer, dryer, all kitchen appliances, 2 wheel chairs, all my medical records, 1/2 my clothes, leather couch, lawnmower, generator still in box, they asked for another $2700.00.
Now a total $7 thousand something to get all my things in Missouri to my new home in Texas. When they got there 885 miles cost me approximately $11 thousand dollars and my landlord in Missouri said they never showed. I said sell it, keep it. I felt awful & so you or anyone thinking about how much a truck drivers make. I was on the road 37 years. I was making 63 cents per mile which is a top paid truck driver in order to understand a trip of 885 miles. I would make about $365.00. It’s a short haul. This owner has gone under once already and he pushes for lying behavior, changed documentation. They do not own a truck for long haul. They are not a climate controlled warehouse for storage. This move if I had done the load myself and if I had packed everything myself with 2 lumpers and fuel about $5600.00 tops. When they got to my home they didn’t pack. They THREW everything in boxes and ONLY loaded boxed items I started.
Thank you for sharing your feedback. We’d like to address your concerns and clarify some points based on our records.
Route and Mileage Concerns: We understand there is some confusion regarding the route. However, please rest assured that the route taken by our logistics team is designed to streamline deliveries, not to increase distance or costs. We assure you that mileage to Ohio or any specific location along the route did not impact the pricing structure of your move.
Truck Size and Shipment Requirements: The box truck selected for your move is more than sufficient for the volume of items listed on your original estimate. Any additional items not included in the original estimate understandably required adjustments to ensure we could accommodate the increased volume. This led to a revised estimate of $7,796.05 from the initial $5,195.49.
Pricing Clarifications: We noted your references to mileage rates and trucking industry pay. The total cost of a move includes various components, including handling, packing, storage (if applicable), labor, and logistics. These elements differ from standard shipping rates or driver mileage. We assure you that each adjustment was made transparently and in accordance with our pricing policies.
We appreciate your time in reaching out to us, and we’re here to address any further questions you may have.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Nov. 8, 2024
I was grossly misled by United Regions Van Lines. Do NOT believe their estimated costs. I was quoted $9k to move my household from SC to FL. I ended up paying $15k. I had no way of communicating with the office as the delivery was on a Sunday. I had to come up with an additional $6 CASH to receive my shipment or additional storage costs would be charged (a minimum of $1k). I was repeatedly told my goods would fit in one 26’ truck. The movers arrived in two 26’ rental trucks, not even company trucks as I was told they have. I am infuriated at the level of deceit by this company and their lack of integrity!
Thank you for taking the time to share your feedback. We regret that the moving experience didn’t fully meet your expectations and would like to clarify some points to ensure a better understanding of the process.
Estimate Increase: The original estimate was calculated based on a list of 164 items. However, at the time of the move, the final inventory contained 238 items, which understandably required an adjustment in pricing. This adjustment reflects only the actual space and labor needed to accommodate the increased volume.
Two Truck Allocation: As you mentioned, two trucks were used for the move. While our team initially assessed that a single truck might suffice, we prepared an additional truck to ensure we could complete the move in a single trip without delay. This proactive approach allowed us to keep your items together and ensure a prompt delivery.
Sunday Delivery and Additional Fees: We understand that communication can be challenging over the weekend. However, we arranged your delivery on a Sunday to meet your schedule and avoid any additional storage fees. The entire shipment was successfully delivered the very next day, with no extra charge for the expedited delivery.
We appreciate your feedback and, again, regret any frustration you felt during this process. Thank you for giving us the opportunity to clarify, and we’re here if you have any further questions.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Nov. 8, 2024
United Regions Van Lines scheduled a truck and three movers for 8:00 am the next day after I called the day before I needed their services. They arrived on time, did the job exactly as asked, and were very professional throughout. Because of how great they were, I will be using their moving services again.
Reviewed Nov. 6, 2024
William, James & Steven gently unwrapped all my furniture and put it precisely where I wanted it. They even put together my bookcase and my desk for me, which was a big help because I’m not very good with a screwdriver.
Thank you so much for sharing your positive experience! We're thrilled to hear that William, James, and Steven went above and beyond to ensure everything was just right for you. It’s always our goal to make your move as seamless and stress-free as possible. We're glad they could assist with assembling your bookcase and desk—it’s those extra touches that make all the difference. If you ever need moving services in the future, we’d be honored to help. Enjoy your new space!
Best,Customer Service Team
United Regions Van Lines
Reviewed Oct. 29, 2024
Although I was a bit late to arrive to my apartment building, the movers waited patiently at the other end for me. They waited for about 40 minutes and didn’t complain once! After I arrived, they cautiously unloaded my furniture and carried it up to the third floor to my room. Bravo to their dedication towards customer satisfaction!
Thank you so much for your positive feedback! We're thrilled to hear that our movers provided you with exceptional service and demonstrated patience and professionalism during your move. We understand that delays can happen, and we're glad our team could accommodate you without any issues.
Customer satisfaction is our top priority, and it's wonderful to know that our movers met your expectations by carefully handling your furniture and ensuring it was delivered safely to your third-floor room. We'll be sure to pass along your praise to the team for their dedication!
Thank you for choosing United Regions Van Lines!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Oct. 28, 2024
I’ve always been hesitant to hire movers because of the costs, but this company changed my perspective. Not only did they provide a competitive quote, but they stuck to it—no surprise charges or hidden fees! The movers arrived on time, worked tirelessly, and handled my belongings as if they were their own. I have several fragile pieces, including glassware and art, and everything was packed and transported with extreme care. What I loved most was their attention to detail and their professionalism. If you're looking for an affordable and reliable moving company, this is definitely the one to choose.
Thank you for taking the time to share your experience! We understand that hiring movers can feel like a big decision, especially when it comes to costs. We’re thrilled to hear that we were able to provide you with a competitive quote and, most importantly, stick to it without any hidden fees or surprises.
It’s wonderful to know that our team arrived on time and handled your fragile items, like glassware and art, with the utmost care. Attention to detail and professionalism are key values for us, and we’re glad to hear that this made a difference in your move.
Thank you for recommending United Regions Van Lines as an affordable and reliable choice. We appreciate your trust in us!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Oct. 28, 2024
We had a really unfortunate experience with United Regions Van Lines, and after reading other reviews, we believe this is consistent across customers and indicates bad business practices. These were the main pain points:
1) Vastly incorrect estimate: we did a video call and asked VERY detailed questions about all furniture and decor items. Regardless, we were given a quote with cubic footage that ended up being 40% shy of the final footage/price despite multiple assurance the quote was more than enough. This increased our bill by almost double, putting us in a challenging financial situation. Based on other reviews being similar, this is clearly a common practice for this company. This indicates either extreme incompetency or intentional misleading.
2) Hidden fees: bulk items, fuel surcharge: we asked multiple times about the potential additional fees that could come up on moving day. Despite being assured there would be none, they tacked on hundreds of $ in "bulk item" fees on items that had been discussed in detail on both video and phone calls. In the 6 weeks between initial quotes and move, no party (including QA) mentioned these fees. Again, this indicates either incompetency or intentional misleading.
3) Contracted items/service missing: mattress covers and TV boxes that were included in the contract were not available for our move. Poor packing: besides the kitchen items, all other boxed items were thrown in together with no packing material or regard to fragile items and heavy items that ended up on top
4) Damaged items: because of poor packing, there was damage to items. Even the generator and smoker (which we paid special handling fees for) were damaged.
5) Damaged property: driveway was damaged by trucks on delivery due to poor parking.
6) OSHA violations: PPE violations: no hand/body/foot or combination of these for all employees.
7) Dishonest contract process: multiple times throughout the process we were forced to sign contracts that included compliance of service before the service even took place (ex: signing delivery forms stating no issues or damages before the foreman allowed the trucks to be unloaded). This is a clear indicator of fraudulent practice.
8) Poor communication and customer service: we brought issues to the reps right away. We were given the run-around and ping ponged among associates all claiming they couldn't help, yet did not allow us to talk to a manager or the sales team. They clearly had no intention of resolving our issues whatsoever. They also said they wouldn't authorize a delivery until we paid a bill that we were currently disputing. This indicates fraudulent business practice.
Considering our issues continue to not be resolved, and that these experiences are consistent with other customers, we believe this company has bad business practices and would not recommend working with this company.
Reviewed Oct. 28, 2024
We thought we'd be picked up in two days. A large "last-minute reservation fee" of $1200 was charged by most businesses before they would even think about taking our order. We were lucky to find them because they could quickly and cheaply come get us. These experts were very helpful and told us that last-minute moves are nothing new for them.
Thank you for sharing your experience! We’re delighted that we were able to accommodate your move on such short notice and at a reasonable cost. Last-minute moves can be stressful, and we pride ourselves on being prepared to handle them efficiently.
Our team understands the urgency and challenges that come with last-minute reservations, and we’re glad we could provide you with a reliable and affordable solution. We aim to help our customers feel supported and informed throughout the entire process, and it’s great to hear that our team’s experience and professionalism made a difference for you.
Thank you for choosing United Regions Van Lines!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Oct. 26, 2024
I’ve moved a few times in the past, and it’s always been such a headache, but this time was completely different. From the moment I called to book the service, the team was helpful and professional. On the day of the move, the crew arrived right on time and handled everything with care. They packed up my belongings quickly, and even though I had several fragile items, they ensured everything was wrapped and protected. The best part? Nothing was broken or damaged during the move. They even helped set up some of my furniture at my new place. I can’t recommend them enough!
Thank you so much for sharing your experience with us! Moving can often be stressful, and we’re delighted that our team could change that for you this time. From the moment you booked the service to the careful handling of your belongings, it’s great to hear that everything went smoothly.
We’re especially happy to hear that your fragile items were wrapped and protected properly and that nothing was damaged during the move. Our team strives to go the extra mile, so we’re glad they could assist you with setting up your furniture at your new place.
Thank you for your recommendation and for choosing United Regions Van Lines. We wish you all the best in your new home!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Oct. 23, 2024
I can’t say enough good things about this moving company. The quality of their packing was top-notch. They paid special attention to my fragile items, using extra padding and careful handling. The crew was friendly, professional, and very hardworking. They made my move so much easier. Thank you!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our team. It’s great to know that the extra care and attention we put into packing and handling your fragile items made a difference.
Our crew prides themselves on being friendly, professional, and dedicated to making each move as smooth and stress-free as possible. We’re delighted that we could help make your move easier!
Thank you for choosing United Regions Van Lines!
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Oct. 12, 2024
Horrible experience. Was told by Phillip the salesman how they had major hubs in Seattle as well as Los Angeles that our move would be smooth and easy. He said I could get a refund if we gave some notice that we had changed our mind. He asked when we wanted to move and I said around end of Sept and he said he would set it up for mid-October, just in case, so we could get a refund if needed but to let him know as soon as we were ready and he would get it set up. Nothing about a three-day window etc etc. My 85 year-old Mother's house sold right away so I called to schedule pick up for about two weeks out and was told no problem. They didn't show up.
I called and was told there is a three-day window and they would TRY and be there the next day. They didn't. I was told they would be there the day after when we had already had to move out and the new tenants were moving in. I bubble-wrapped everything and had it boxed and was told LATER that they needed to rebox items and the cost would be $250. Then the delivery was set for the 5th and no show. Then I was told it would take 17 days before I was scheduled for delivery. Buyer BEWARE. The contract is very lengthy and many loopholes and important details that aren't verbally disclosed are buried deep on the contract. I give ZERO stars.
Thank you for sharing your feedback. We regret that your experience did not meet your expectations and would like to provide clarity on the points you raised, based on our records and company policies.
Sales Agreement and Refund Policy:Our representative, Phillip, clearly explained the refund policy, which allows cancellations with proper notice. However, once a move is confirmed and scheduled, our terms regarding refunds and changes are strictly enforced, as outlined in the contract. The contract specifies all key details, including the agreed-upon pickup window and refund conditions. While you were informed of these policies, we regret if any aspects were not fully understood at the time.
Three-Day Pickup Window:The three-day pickup window is a standard part of our service, which allows flexibility for both the customer and the moving team. This window was included in your contract, and while we make every effort to meet exact dates, this flexibility ensures we can accommodate unforeseen logistical challenges. We understand your frustration with the timing, but the team did their best to fulfill the service within the established timeframe.
Re-boxing and Additional Costs:To ensure the safety of your belongings, our team must follow specific packing protocols, which sometimes require re-boxing items if they do not meet transport standards. This is an industry standard and is meant to prevent damage during the move. The additional $250 charge was due to the need for extra packing materials, which was communicated to you prior to proceeding.
Delivery Timeline:As per the contract, deliveries are scheduled within an estimated timeframe, typically ranging from 0-17 business days, depending on distance and logistical factors. We understand that waiting for delivery can be stressful, but this timeframe was clearly communicated at the outset of the agreement. While the delay was inconvenient, our team worked within the provided timeframe.
Contract Details:The contract is comprehensive to ensure transparency and cover all scenarios related to the moving process. We encourage all customers to review it thoroughly before signing, as it includes all necessary details about timing, packing, delivery, and additional charges. Our sales team is available to answer any questions about the terms, and we regret any misunderstandings that may have occurred in your case.
We appreciate your feedback and encourage you to reach out to our office if you have any remaining concerns. Our goal is always to provide clear communication and high-quality service, and we are here to assist in any way we can.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Oct. 12, 2024
This mover is truly awful. The crews that packed and handled my possessions were careless and rushed resulting in damage to several items of furniture. The company does not have proper box/article management system and one box was lost (and one from another customer delivered to me). Company seemed unable/did not care to track my box or recover the box delivered to me that was not mine. Very hard to schedule delivery - over 5 weeks from California to Florida. Office staff seemed overworked and amateur. No systems. No ability to receive payment except by cash. Seemingly no systems - was repeatedly told "we'll have to call (dispatch, driver, whoever) to see if there's any update". No customer service, no requests for feedback. No apologies. Management refuses to take calls. Don't consider using this mover.
Thank you for bringing these concerns to our attention. We understand your frustration and would like to address each of your points clearly and factually.
Damage to Furniture and Packing Concerns:We take claims of damage seriously. However, our records indicate that your items were packed securely according to our standard procedures. If damage occurred, we encourage you to file a formal claim with our office so that we can properly investigate and provide a resolution.
Box Management and Lost/Incorrect Items:Regarding the misplacement of boxes, we understand the inconvenience this caused. It is important to note that the issue likely occurred due to multiple moves being consolidated in storage, as was requested by you. When items are placed in storage before final delivery, there can occasionally be tracking complexities. However, we are committed to addressing these issues and encourage you to report any missing or incorrect items to our claims team.
Delivery Timeline:The delivery from California to Florida took longer because your belongings were placed in storage before you requested final delivery. Storage timelines are outside the regular delivery window, and this was agreed upon when the storage service was arranged. The delivery schedule was based on this decision, not a failure in our process.
Payment Methods:Our company clearly communicates acceptable payment methods (cash or postal money order) in advance. This policy ensures smooth transactions and has been explained to all customers before the move begins. There is no ambiguity in this regard.
Customer Service and Management Access:Our team works hard to provide updates and respond to inquiries. While there may be periods of high volume, we are available to assist with any concerns. Management handles cases internally, but the customer service team is fully equipped to address most issues. If your situation requires escalation, rest assured it will be handled properly.
We recommend contacting our office directly to resolve any outstanding issues related to missing items or damaged goods. We stand by our commitment to customer satisfaction but also emphasize the importance of understanding the full scope of services requested, including storage and delivery arrangements.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Sept. 21, 2024
I recently had a fantastic experience with a moving company during my relocation. From start to finish, the process was smooth and hassle-free. Our driver, Alan, was exceptional. He arrived on time and took the time to explain everything to me. I appreciated his professionalism and the care he took with my belongings. He made sure everything was securely loaded, and it really put my mind at ease. The rest of the crew was equally impressive; they worked quickly and efficiently, making what could have been a stressful day feel manageable. I was particularly grateful for their attention to detail and the respectful way they handled my items. Overall, I would highly recommend this moving company to anyone looking for reliable service. Thanks to Alan and the team for making my move a pleasant experience!
Thank you so much for sharing your positive experience with us! We’re thrilled to hear that Alan and the rest of the crew made your move smooth and hassle-free. Our team strives to deliver excellent service, and it’s wonderful to know that their professionalism and attention to detail left such a positive impression. We’ll be sure to pass along your kind words to Alan and the crew. Should you need moving services in the future, don’t hesitate to reach out. We appreciate your recommendation and are grateful for your trust in our team!
Best regards,Customer Service Team
United Regions Van Lines
Reviewed Sept. 12, 2024
I almost gave them 4 stars due to their pricing, but their outstanding service earned them 5 stars. The movers were polite, hardworking, and their trucks were clean. Their prices reflect the quality they deliver. We moved a 3-bedroom home from Fort Lauderdale, Florida to Atlanta, Georgia and the experience was excellent.
Thank you so much for your 5-star review! We’re thrilled to hear that despite the pricing, our outstanding service earned your full satisfaction.
It’s wonderful to know that our movers were polite, hardworking, and that you appreciated the cleanliness of our trucks. We strive to deliver a top-quality experience, and we're glad that you felt the pricing reflected the level of service provided.
Moving a 3-bedroom home from Fort Lauderdale to Atlanta is no small task, and we’re happy to know that the experience was excellent for you. Should you need our services again in the future, we’d be more than happy to assist.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Sept. 3, 2024
Choosing these movers for my recent move was one of the best decisions I’ve made. The entire team was professional, courteous, and efficient from the moment they arrived. I was particularly concerned about the safe transportation of my antique furniture, but the movers took extra care, wrapping each piece meticulously to prevent any damage. They worked quickly without sacrificing quality, ensuring that all my belongings arrived at the new location in perfect condition. What I appreciated most was the transparency in their pricing—there were no unexpected charges or hidden fees, which made the whole experience even better. Moving can be stressful, but they made it much easier for me. I highly recommend their services to anyone looking for a trustworthy and reliable moving company.
Thank you for your wonderful feedback! We’re delighted to hear that choosing United Regions Van Lines for your recent move was one of the best decisions you’ve made.
It’s great to know that our team was professional, courteous, and efficient throughout the process, and we’re especially glad that your antique furniture was handled with the care it deserves. Ensuring the safe transportation of valuable and fragile items is something we take very seriously, and we’re pleased that everything arrived at your new location in perfect condition.
We also appreciate your kind words regarding the transparency of our pricing. We believe in providing clear, upfront costs to ensure a stress-free experience for our customers.
Thank you for recommending our services! We’re honored to have earned your trust and look forward to assisting you or anyone you know with future moves.
Sincerely,Customer Service Team
United Regions Van Lines
Reviewed Aug. 29, 2024
The workers were so diligent in working and arrived when they said they would. Worked together as a team. Didn't give up and worked until the job was complete. I would recommend them especially the Moving Consultant.
Thank you for your thoughtful feedback! We’re delighted to hear that you had such a positive experience with our team.
It’s wonderful to know that our workers were diligent, arrived on time, and worked seamlessly together to complete your move. We take pride in our team’s dedication and their commitment to seeing each job through to completion.
We’re especially pleased that you had a great experience with our Moving Consultant. They work hard to ensure every detail is taken care of, and it’s rewarding to hear that their efforts made a difference in your move.
Thank you for your recommendation! We truly appreciate your trust and look forward to assisting you with any future moving needs.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 23, 2024
I recently undertook an interstate move with them, and I must commend the moving crew for their exceptional service. From the outset, the staff demonstrated professionalism and efficiency. The packing of my belongings was handled with great care, ensuring that even my most delicate items were securely wrapped and protected. The loading process was smooth and well-coordinated, with the crew paying close attention to the placement of each box and piece of furniture to prevent any damage during transit. Upon arrival at my new home, the unloading process was equally efficient. The team ensured that all items were placed in their designated rooms, making the unpacking process much easier.
Thank you for sharing your positive experience with us during your recent interstate move. We’re delighted to hear that our moving crew provided exceptional service and met your expectations.
It’s wonderful to know that our team demonstrated professionalism and efficiency from the beginning, handling the packing of your belongings with great care. Ensuring that even your most delicate items were securely wrapped and protected is a priority for us, and we’re glad to hear that this was reflected in your experience.
We also appreciate your recognition of the smooth and well-coordinated loading process. Our crew takes pride in paying close attention to the placement of each box and piece of furniture to prevent any damage during transit. We’re pleased that the unloading process at your new home was equally efficient and that the team’s efforts made your unpacking process much easier.
Thank you for choosing United Regions Van Lines for your move. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 22, 2024
They are recently handled my move, and their service exceeded all of my expectations. The moving crew was highly professional, arriving promptly and immediately beginning the packing process. They treated my belongings with great care, ensuring that every item, from fragile glassware to heavy furniture, was securely packed. The loading process was organized and efficient, with the crew taking the time to properly secure everything for the long journey. The staff’s professionalism continued throughout the unloading process, where they carefully placed each item in my new home according to my instructions. The entire experience was great, thanks to the dedication and skill of the professional team.
Thank you for your glowing review! We’re delighted to hear that our service exceeded your expectations during your recent move.
It’s wonderful to know that our moving crew demonstrated professionalism from start to finish. We pride ourselves on treating each item with care, from fragile glassware to heavy furniture, and it’s great to hear that you felt your belongings were in good hands.
Our team strives to ensure that the packing, loading, and unloading processes are as organized and efficient as possible, and we’re pleased that this was reflected in your experience. It’s our goal to make each move smooth and stress-free, and your kind words confirm that we’re on the right track.
Thank you for choosing United Regions Van Lines. We appreciate your trust and look forward to assisting you in the future.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 20, 2024
I had the pleasure of working with them for my recent move, and I am thoroughly impressed with the service provided. The moving crew arrived on time and immediately began packing my belongings with precision. Each item, from fragile glassware to bulky furniture, was carefully packed and labeled. The loading process was methodical, with the crew ensuring that all items were securely fastened to avoid any movement during the journey. The staff was courteous and professional throughout, and their experience was evident in how smoothly everything went. Upon reaching my new residence, the unloading process was just as seamless. The crew took the time to place each item where I wanted it, which was a great help.
Thank you for sharing your positive experience with us! We’re thrilled to hear that your recent move went smoothly and that our team provided the high level of service we strive for.
It’s great to know that our moving crew arrived on time and handled your belongings with precision and care. We take pride in our methodical approach to packing and loading, ensuring that every item, from fragile glassware to bulky furniture, is securely packed and labeled for a safe journey.
We’re also pleased that the unloading process at your new residence was seamless and that our team took the time to place each item exactly where you wanted it. Your recognition of our crew’s professionalism and courtesy means a lot to us.
Thank you for choosing United Regions Van Lines for your move. We appreciate your trust and look forward to assisting you with any future moving needs.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 20, 2024
When they came to load the truck they decided they aren't going to pack the things they said they would so we had to spend extra time. Once they arrived at our home it was two weeks later and the man came in for signing papers, sat in his truck while a third party couple unloaded, and he came back in for a review. They did it all themselves and did things outside of their description and pay because he would not. Three of our desks were broken from the initial loading of the truck and cannot be used now. It was a disaster. The only good thing was the third party movers that helped me unload. They deserve better. (:
Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your move.
It is disappointing to hear that our team did not fulfill the packing services as initially agreed, causing you extra time and stress. We understand how frustrating this must have been, and we regret that the service did not meet the standards we strive to provide.
We are also concerned to learn that the delivery process was not handled properly, with the driver not actively participating in the unloading process. The fact that a third-party couple handled the unloading and went above and beyond their responsibilities is commendable, and we will take your feedback into account as we review our partnerships.
Regarding the damage to your desks during the initial loading, we understand how upsetting this is. We encourage you to file a claim with our customer service team so that we can address the damages and work towards a resolution.
We appreciate your recognition of the third-party movers who assisted you and agree that they deserve acknowledgment for their efforts.
Again, we apologize for the shortcomings in your moving experience. If there is anything further we can do to assist or if you would like to discuss the matter further, please do not hesitate to reach out.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 19, 2024
Our real estate agent recommended this moving company and it was a great decision. The young, fit movers packed and loaded our 3-bedroom house in Florida quickly and efficiently. The truck was clean, and the delivery was seamless. The pricing was reasonable for the quality of work provided. Highly recommend.
Thank you so much for your positive feedback! We’re thrilled to hear that your real estate agent’s recommendation led to a great moving experience with us.
It’s wonderful to know that our team of young, fit movers efficiently packed and loaded your 3-bedroom house in Florida. We take pride in maintaining clean trucks and ensuring a seamless delivery process, and we're glad to hear that these efforts met your expectations.
We also appreciate your recognition of the value we provide, with reasonable pricing for the quality of work delivered. Your recommendation means a lot to us, and we’re grateful for your trust.
Should you need our services again in the future, we would be happy to assist.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 18, 2024
I hired them to load and transport my belongings from GA to LA. The movers arrived early and worked with incredible efficiency. They placed everything in the right rooms, making the entire process smooth and hassle-free. I would hire them again without a doubt.
Thank you for sharing your positive experience with United Regions Van Lines. We’re thrilled to hear that your move from Georgia to Louisiana went smoothly and that our team’s efficiency made the process hassle-free.
It’s great to know that our movers arrived early, worked efficiently, and ensured everything was placed in the correct rooms. Your satisfaction is our top priority, and we’re glad to have met your expectations.
We appreciate your trust in us and look forward to the opportunity to assist you with any future moves.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 13, 2024
They did a wonderful job for our second move in two years. We upgraded from a 3-bedroom house in Los Angeles, California to a 5-bedroom in Underhill, Vermont. The movers finished ahead of schedule with no damage to our belongings. I highly recommend their services for any move.
Thank you for your kind feedback and for choosing United Regions Van Lines for your second move in two years. We're delighted to hear that your move from Los Angeles, California, to Underhill, Vermont, went smoothly and that our team finished ahead of schedule with no damage to your belongings.
It’s always a pleasure to know that our customers are satisfied with our services, especially for significant moves like upgrading to a larger home. Your recommendation means a lot to us, and we’re grateful for your trust in our team.
If you ever need assistance with another move, we’ll be here to help.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 12, 2024
I spent a month searching for the right movers for our move from SC to CT after negative past experiences. This company proved to be trustworthy and professional. Their slightly higher rate was worth the excellent service they provided. I hope this review helps you make the right decision. Highly recommend.
Thank you for sharing your positive experience with United Regions Van Lines. We’re delighted to hear that after careful consideration, you chose us for your move from South Carolina to Connecticut, and that we met your expectations.
We understand how important it is to find a trustworthy and professional moving company, especially after previous negative experiences. We’re glad that our service stood out and that you felt the slightly higher rate was justified by the quality of service you received.
Your recommendation means a lot to us, and we’re pleased to have earned your trust. We hope this review will indeed help others make the right decision when choosing a moving company.
Thank you for choosing United Regions Van Lines, and we wish you all the best in your new home.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 12, 2024
Great experience with this professional, moving company for our move. Their packing service was thorough, and the team was very friendly. They made sure every fragile item was packed to avoid damage. The movers used high-quality packing materials and techniques to ensure everything was secure. They were efficient, courteous, and worked diligently to complete the move on time. They made sure everything was packed to avoid damage, and it worked perfectly. The movers were efficient, courteous, and very careful with our items. From start to finish, the entire process was smooth and stress-free. The team kept us informed throughout the move and provided excellent customer service. Their professionalism and dedication to customer satisfaction were outstanding.
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a great experience with our moving company.
Our team takes pride in providing thorough packing services and ensuring that all fragile items are carefully protected to avoid any damage. It's great to know that our use of high-quality packing materials and techniques met your expectations.
We’re also pleased that our movers were efficient, courteous, and diligent in completing your move on time. It’s our goal to make the moving process as smooth and stress-free as possible, and we’re glad we could achieve that for you.
We appreciate your kind words about our professionalism and dedication to customer satisfaction. Thank you for choosing United Regions Van Lines, and we look forward to serving you again in the future.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 11, 2024
Moving is usually a stressful and exhausting experience, but they made it incredibly smooth and manageable. They are, without a doubt, one of the best companies I’ve ever hired. Their professionalism and attention to detail are second to none. The administrative team is highly efficient, handling all our requests promptly and effectively. Their pricing is competitive, and you definitely get more value than you pay for.
Thank you for your kind words and positive feedback! We are thrilled to hear that your moving experience with us was smooth and manageable.
At United Regions Van Lines, we strive to provide exceptional service, and it’s wonderful to know that our professionalism and attention to detail made a positive impact on your move. Our administrative team works hard to ensure all requests are handled promptly and effectively, and we’re pleased that this was your experience.
We’re also glad you found our pricing competitive and felt that you received great value for the services provided. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
Thank you for choosing us for your move. We look forward to assisting you with any future needs.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 7, 2024
I paid these scammers over 13K to move me from California to Texas on December 17th 2023. We hadn't found a home yet in Texas so they stored our belongings from the latter part of December until July 2024. I paid them $991 a month. I contacted them in advance, letting them know we needed our belongings delivered to our new home on August 1st. Time stated our items would be delivered. On July 30th, I received a call from Cristina, I believe that was her name, stated our items would be delivered between August 6 and August 8. I was very upset as part of our storage included a refrigerator and we needed it to keep our groceries from the place we were staying at, cold.
On August 5th the driver called to tell me they would be delivering our storage on August 6th around 4:00 pm. He stated I have a balance of $3,704.20 and that my storage won't land without making payment when they come. I contacted Cristina and she stated I owed it and that they only accept a US Postal Money Order or Cash. I got a money order for $3,704.20 because we were desperate for our belongings. Driver arrived on August and on time. Dear God, many of the boxes has busted open and as I write this we're still making a list of all our missing items, so far we're missing a very expensive ladder, a blue dolly, custom chairs, brand new Instapot and counting because we're still going through everything in our garage.... Not only are we filing an insurance claim, but I'm filing a complaint with the FMCSA. DO NOT USE THESE SCAMMERS.
Thank you for sharing your concerns with us. We take your feedback seriously and want to address the issues you’ve raised.
Storage and Delivery Timing: We understand that the timing of your delivery was critical, particularly due to the need for your refrigerator. While we did communicate the expected delivery window between August 6 and August 8, we regret any inconvenience this caused you. Delays can occur due to various logistical reasons, but we always strive to meet our customers' schedules as closely as possible.
Final Payment: The balance of $3,704.20 was in accordance with the terms outlined in your contract. The payment methods of U.S. Postal Money Order or Cash are standard for securing final payments. We understand the urgency of receiving your belongings and appreciate your cooperation in arranging the payment.
Condition of Delivered Items: We are concerned to hear about the condition of your belongings upon delivery and the missing items. This is not the standard of service we aim to provide. We strongly encourage you to file a detailed claim for the damaged and missing items so that we can address these issues through the appropriate channels.
Filing a Complaint: While we regret that your experience has led you to consider filing a complaint with the FMCSA, we fully respect your decision. We are committed to cooperating with any investigations and will work to resolve your concerns.
We apologize for the inconvenience and distress you’ve experienced. Our goal is to provide reliable and trustworthy service, and we regret that this was not reflected in your move. If you need assistance with the claims process or have any further details to share, please do not hesitate to contact us directly.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 7, 2024
Our move from CA (7-21-24) to NY was extremely stressful. We picked United Regions Van Lines because our first contact with Mark gave us a very good impression of the company - he was very friendly and answered our questions promptly. We had a face time walkthru the house and he noted all the stuff we had and gave us an estimate of $10,566.81. Our final payment came up to $21,129.00 which included a shuttle because the 72ft truck could not get to our house because of its location - that is understandable. Even then, how could the estimate be so way off?
After the movers picked up our stuff, I found that they did not pack our air fryer and I called Andriy, the person in charge of the helpers and he blamed it on my wife changing her mind. She did not change her mind; she had asked if there was extra charge if they packed the jars in the corner of the kitchen where the air fryer was and not to pack them if there was going to be an extra charge. Just misunderstanding. Andriy also said "I asked you to check the whole house again to make sure we took everything you need" - that was definitely NOT true. He never asked me; I was not aware of it.
Then he texted "What time do you leave your house on Tuesday?" - that was the morning we were flying out to New York. Our flight was out of San Jose (an hour away from Marina) at 7am; we were scheduled to stay in a hotel in San Jose Monday evening. So for him to return (fr Sacramento?) on Tues to pick up the air fryer would not work out. I told him "That's ok". Later, as we were cleaning the house, I came across an entire drawer full of dishes they had failed to pack. I sent a picture to him and told him I was very disappointed with their service. There was no reply. I sent the pictures of the air fryer and the dishes to Mark, the original person at United Regions Van Lines asking if the company could ship the air fryer and dishes by UPS to NY for us. There was no reply.
We had talked to Lisa at URVL a week or two prior regarding updating our inventory. She told us that we had to get plastic covers for the mattresses and box springs from Home Depot. After going through everything, she told us that she would include the covers for the mattresses in with the packing. My wife then asked "So we don't have to go to Home Depot to buy the plastic bags for the mattresses?" and Lisa said "No". My wife said "Good! Thank you." All that conversation was supposed to be on a recorded line.
Later we asked Phyllis why there was a charge for the plastic bags for the mattresses and told her what Lisa said. We asked to speak to Lisa and was told she was "not working" that day and she would check with Lisa and let us know. Never did. A few days later, I called and asked for Lisa, and was told that Lisa no longer had access to our account. Mark no longer has access to our account either. Phyllis said there was no notation that we won't be charged for the mattress bags.
All throughout the process, prior to the pickup, the main emphasis was that we had to pay either cash or postal money order; this was repeated numerous times, very emphatically. The main focus of the entire transaction was that they get paid. We went to the post office to get the postal money orders and found out that the limit was $1,000 and we had to get 12 money orders; total came up to more than $10,000, and it had to be cash. We went directly to our bank and even talked to our bank manager who helped us over an hour to resolve the problem. We could only get $1,000 cash that day because of a system breakdown. Our bank manager even talked to Phyllis who finally said because our move is cross country, she would authorize us to write a personal check to the driver on pickup. That was what we did.
At pickup, when I told Andriy we had several glass vases & pictures, etc to pack, he said he was supposed to only pack the kitchen. I said, no, we had specifically requested that the company pack all the breakables; There was such poor communication within the company. He came up with a total of $19,329 and told me that I had to give him another $2,764.90. I could not believe that Mark was that far off; the original estimate was $10,566.81. I had no idea what Andriy listed and charged us; at that point, we were totally at his mercy. I had to zelle that amount from two different bank accts because the limit was $2000. Andriy took pictures of my transaction. He told me that the driver would call me 3-4 days prior to delivery, most likely 7- 10 days.
On July 30, I received a text message from Igor, the driver, saying he would be delivering our belongings the next day at noon - that was short notice; we already had other plans. I called Phyllis who emphatically said no, they always call the night before delivery; she didn't know whoever told me there would be a 3-4 day notice. She said if I didn't make other arrangements and be there for the delivery, they will put my stuff in storage and charge me a lot of money for it. So I had to change our plans.
Throughout the entire move, there was no communication within the company. Mark was a good salesman and got me to sign up by giving me a low estimate, half of the actual cost. Then Lisa was very nice to us by promising that they would provide the mattress covers as part of the packing - that turned out to be untrue. The movers understood they were to pack only the kitchen when they were supposed to pack all breakables. When the movers missed packing our air fryer and dishes, there was no way for me to contact anyone in the office; I was totally ignored. Once they get you signed up, things escalate, the cost sky rockets, the office personnel no longer are as helpful or friendly; all they are concerned is that they get paid in cash or postal money order.
The delivery driver told me I had a total of 1,799 cubit ft and Phyllis charged me for 1,800 cubit ft. That is an extra $8 per cubit ft, yet she made sure that I had $2803.10 CASH for the driver prior to unloading; she would not allow me to zelle in the funds the day before. She rounded up the number of cubit ft and charged me more but did not round up the final figure of cash that I had to pay, including the 10 cents!. She is certainly not looking out for the client's benefit!!
This company is totally not coordinated. The sales person gives a low estimate, got me locked in, then has no further access to my account. Lisa promised they would give us the mattress bags but did not document it and we were charged for it. The pickup crew were told to pack only the kitchen when in fact we had signed up for packing of all breakables.
At the time of pickup, the guy added a lot of charges without explaining to me, just asked me to initial all the pages. He did not explain to me the carrier's liability insurance options were, but just asked me to sign option number 2, waiving full replacement value protection, and to copy on the line in my handwriting the words "60 cents/lb per article" i.e. if the article is worth $5,000 and weighs 1 pound, I would be reimbursed 60 cts. What kind of insurance is that?. Then I noticed on option # 1, it said the cost of my move for full value protection would be $28,193.44. All these were not explained to me prior to my signing up for the move. The original estimate for the move was $!0,566 with insurance and now the total cost would be $28,193?
I confirmed with Phyllis that the delivery includes re-assembling the furniture and setup wherever we want; she said yes. I informed her that we will be storing all our belongings in the basement and there is no need to re-assemble. Can we get some credit for not having that extra work? The answer was NO! Why?It only stands to reason that we should get some credit for the decreased amount of work. It was ok for her to charge me an extra cubic ft but would not give me credit for not reassembling the beds, couches, tables, etc.
Movers were supposed to pickup on July 21. On july 12, I received a text message from URVL: "Hi Caleb, thanks for your interest in a free moving quote with United Regions Van Lines. Consumer Affairs number on moving carrier!!! When is a good time for a call to discuss your move? Give us a call (916) 877-7132." That got me worried that I was not on their list for pickup even though I had put down a deposit of $2,760.What company would send out such an ad soliciting business to a client who had already signed up for a move?
Then on Tues, July 30, one day prior to delivery of my stuff, I received a text message: "Breaking news from the #1 mover recommended by Consumer Affairs! We just dropped our prices by 50 cents per cubic foot - it's like landing on the moon for the price of a bus ticket! Ready to make your move out of this world? Press"1" to secure this stellar deal or "2" if you prefer paying more and want us to say "houston, we have a problem!" Hurry, spots are disappearing faster than a rocket launch! United Regions Van Lines (877)770-1707)." And to think that this company is boasting that it is the #1 mover recommended by Consumer Affairs! I feel that Consumer Affairs did not give the public an accurate review of what this company does, and the company is using Consumer Affairs' recommendation to boost their deceiving advertisements.
Caleb **
Thank you for sharing your detailed experience with United Regions Van Lines. We take all feedback seriously and would like to address the points you’ve raised.
Estimate Discrepancy: We understand your concern about the significant difference between the initial estimate and the final cost. Estimates are based on the information provided during the initial walkthrough, and additional charges can arise if the actual volume or required services exceed what was initially estimated. The need for a shuttle service and any additional packing materials would contribute to the final cost. We strive to provide accurate estimates, but they are dependent on the details provided at the time of the quote.
Missed Packing Items: We regret that some of your items were not packed as expected. Miscommunication can sometimes occur, and we apologize if this led to any inconvenience. We encourage all customers to conduct a thorough walkthrough before the movers leave to ensure that nothing is overlooked.
Payment and Communication Issues: We emphasize the importance of clear communication throughout the moving process. The focus on payment methods is a standard practice to ensure smooth transactions. While we understand the frustration this may have caused, these policies are in place to protect both parties. We appreciate your cooperation in resolving the payment issues with the help of your bank.
Additional Charges and Final Payment: The additional charges during pickup were based on the actual services rendered and the volume of items moved. It is standard practice to confirm the final volume and adjust charges accordingly. We regret that you felt rushed or pressured during this process. The carrier’s liability insurance options are also standard in the industry, and we encourage customers to fully understand these options before signing.
Delivery Communication: We apologize for the short notice you received regarding your delivery. While we aim to provide as much notice as possible, logistical constraints can sometimes lead to shorter delivery windows. We understand that this caused disruption to your plans, and we regret the inconvenience.
Reassembly of Furniture: Our standard service includes the reassembly of furniture as part of the delivery process. While we understand your request for a credit due to not requiring reassembly, this service is part of the overall moving package, and the pricing structure does not typically allow for deductions in these circumstances.
Marketing Messages: The automated messages you received were part of our marketing efforts and were not intended to cause concern. We understand that receiving such messages after signing a contract can be confusing, and we will review our practices to avoid similar issues in the future.
We regret that your experience did not meet your expectations and that you encountered several issues during your move. Our goal is always to provide reliable and transparent service, and we apologize for any shortcomings in your case. If there are any unresolved issues or if you would like to discuss this further, please do not hesitate to contact our customer service team.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed Aug. 6, 2024
These movers are amazing. Professional, insured, and their packing service saved us so much time and stress during our move from Florida to New Mexico. They handled everything with great care and attention to detail, especially our fragile items. The team used high-quality packing materials and techniques to ensure everything was secure. They were efficient, friendly, and worked diligently to complete the move on time. The communication throughout the process was excellent, keeping us informed every step of the way. The movers were courteous and respectful, making the entire moving process easy. I highly recommend their services to anyone in need of a reliable moving company. They truly exceeded our expectations. I will definitely use them again for any future moves.
Thank you for your glowing review! We are thrilled to hear that our team exceeded your expectations during your move from Florida to New Mexico.
Our goal is always to make the moving process as smooth and stress-free as possible, and we're glad our professional packing services helped achieve that for you. It's great to know that our team handled your belongings, especially the fragile items, with the care and attention they deserve.
We take pride in using high-quality packing materials and techniques, and we're pleased that you found our team efficient, friendly, and diligent in completing your move on time. Communication is key to a successful move, and we're happy to hear that you felt informed and supported throughout the process.
Your recommendation means a lot to us, and we’re grateful for your trust. We look forward to assisting you with any future moves.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 29, 2024
You may have a nice salesman to start you off who seems knowledgeable and friendly, but that is where this type of interaction ends. They (driver name is Alex) didn't show up during the pickup window and told me it was because their truck broke down. Later that evening, after I threatened to cancel the contract, a lady from customer service called me to tell me they were lying and that, in fact, they had just not finished the previous job yet. She assured me they would be there first thing the following day. They showed up around 10:30 as a bunch of entitled teenagers. Lazy packing job (things just piled in to boxes without being wrapped or protected), broke multiple items, including my $3k OLED TV. Oh, and I should mention that they only packed up half of my stuff before demanding an additional $8000 to pack up the rest of it. I told them to kick rocks and rented a UHaul and did the rest myself.
When they delivered the half of my stuff that they had packed and loaded before attempting to extort me, the driver of the truck asked me if I wanted to keep the protective moving blankets or if I wanted him to unwrap my belongings. He (Mike) asked me for $30 per blanket for the 55 blankets ($1650). I told him to get busy unwrapping, and he started haggling with me. We finally agreed that I would send him $250 to his private account, not associated with the company, and I could keep the blankets. This business is shady. Do yourself a favor and stay far away from these people.
Thank you for taking the time to share your feedback. We take all customer concerns seriously and would like to address the points you’ve raised.
Pickup Delay: We apologize for the delay during your pickup window. While our initial communication indicated a truck breakdown, we acknowledge there was a scheduling delay due to the previous job. We understand how this affected your schedule, and we regret any inconvenience caused.
Revised Estimate: The additional charges you mentioned are part of a revised estimate process, which is standard in the moving industry when the actual volume or requirements exceed the initial estimate. Customers are always given the option to decline and make alternative arrangements, as you did.
Packing Quality: We are sorry to hear about the issues with the packing quality and the damage to your belongings, including your OLED TV. This is not the level of service we aim to provide. We encourage you to file a claim so we can address the damages appropriately.
Blanket Charge: Regarding the protective moving blankets, our standard practice is to charge for any blankets that customers choose to keep. It appears you negotiated a reduced rate directly with the driver, which we understand was a way to offer you a more affordable option.
We regret that your experience did not meet your expectations and that you felt our service was not up to standard. We value your feedback and will use it to improve our operations.
If you have any further questions or need assistance with filing a claim, please do not hesitate to contact our customer service team.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 27, 2024
Best packing service I’ve ever used! The professional moving team was efficient and careful during our move from Atlanta, GA to Charleston, SC. They made sure every fragile item was securely packed and transported safely. The team used high-quality packing materials and techniques to ensure everything was protected. They were friendly, professional, and worked diligently to complete the move on time. The communication throughout the process was excellent, keeping us informed every step of the way. The movers were courteous and respectful, making the entire moving process smooth and stress-free. I highly recommend their services to anyone in need of a reliable moving company. They truly exceeded our expectations. I will definitely use them again for any future moves.
Thank you so much for your glowing review! We are thrilled to hear that our packing and moving services exceeded your expectations during your move from Atlanta, GA to Charleston, SC.
Our professional moving team takes great pride in being efficient and careful with every item, especially fragile ones. We are delighted that our high-quality packing materials and techniques ensured the safe transport of your belongings. Your appreciation of our team's friendliness, professionalism, and diligence means a lot to us.
We also understand the importance of clear communication throughout the moving process, and we are pleased to know that you felt informed and supported every step of the way. Our movers strive to be courteous and respectful, making your moving experience as smooth and stress-free as possible.
Thank you for recommending our services and for your kind words. We look forward to assisting you with any future moves and continuing to provide the high level of service you experienced.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 26, 2024
Unfortunately, my experience with this company has been a mess from the minute I hung up the phone and agreed to a quote for my move across the country. My quote tripled and my move team did not show up when expected and now cannot get me whole life of household goods delivered to my house. JUST DO NOT USE THESE FOLKS! And the Customer Service team is zero help. Again DO NOT USE THIS COMPANY.
Thank you for sharing your experience with us. We sincerely regret that your move did not meet your expectations and would like to address the concerns you’ve raised.
Quote Adjustment: We understand that having your quote adjusted is frustrating. Please note that quotes can change if the actual volume or service requirements differ from the initial estimate. We strive to provide accurate estimates based on the information provided at the time of booking, and any adjustments are communicated clearly to our customers.
Missed Pickup: We apologize for the inconvenience caused by the delay in your move team’s arrival. Timeliness is a priority for us, and we regret that we did not meet your expectations in this regard.
Delivery Issues: We are very sorry to hear that there have been delays in delivering your household goods. Our goal is always to ensure a smooth and timely delivery, and we apologize for any distress this has caused.
Customer Service: It’s disappointing to hear that you felt our customer service team was not helpful. We are committed to assisting our customers and resolving issues, and we apologize if we fell short in your case.
We appreciate your feedback and will use it to improve our services. If there are any unresolved issues or if you need further assistance, please do not hesitate to contact us directly. We are here to help and would like to make things right.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 19, 2024
The absolute worst deceptive “moving” company you could use. No local people to come do an estimate, so I gave them an estimate I had gotten from another company. The salesman was very nice but he did say “don’t talk to anyone else from this company. Then I called and got a lady who also said don’t speak to anyone else. Flag number 2! I didn’t feel good about the company or my move. I gave them $2000 as a down payment, I have sent texts to my salesman, I’ve called and get an answering machine that hangs up on you. Bottom line is they owe me $2000, do your homework and read all the terrible views!
Reviewed July 19, 2024
Beware of this company. They hook you with great promises but do not deliver anything close to great service. The sales guy promised to overestimate because I wanted to know realistically what to plan for. Not even close! They came with too small of a truck (an enterprise rental truck) for a move that was estimated to be far greater cubic feet than that truck would carry. The movers told me there was another truck and crew coming. They never came. The move was a 5 hour drive. They wanted to come deliver that truck and go back for the rest. That strung out our move over multiple days. Then before they unloaded they wanted the rest of the money. It turned into a hostage situation so I paid them, in money orders no less because that is all they accept, and they unloaded. They went back to get the rest and it couldn't fit. We left things there because of this.
They delivered the 2nd load, but not before I paid them the "additional" balance due. I was forced to leave work and go get money orders again. They left my kitchen chairs in the garage. That's just one example of how they didn't care about my stuff. They lost hardware to furniture that couldn't be put back together. They scratched hardwood floors. They made me sign their policy regarding moving only empty dressers and yet they moved one of my dressers without packing it and now one of the drawers won't open. Their customer service is a joke. Keena is the nastiest human I have ever spoken to! She was rude and threatened me with a $6,000 penalty if I didn't leave work to go get money orders for the balance, which was 20% over the estimate.
I was totally powerless and they knew it. Vic was the lead mover and he was more concerned with getting his days off than moving my belongings. He never showed up on time for any of the legs of the multiple trips and he was in total control of the estimated cubic feet. They charged me for more cubic feet than the 26' enterprise truck could possibly hold! I don't know how strongly I can warn you to not use these people. They are not worth the angst and stress they caused me not to mention the almost $20,000 I paid them!
Thank you for sharing your feedback. We regret that your experience did not meet your expectations and would like to address each of your concerns in detail to provide clarity.
1. **Estimate and Truck Capacity**: The estimate provided was for 2600 cubic feet, and we dispatched two trucks with a combined capacity of at least 3800 cubic feet. This capacity was more than sufficient for the estimated volume of your belongings.
2. **Delivery and Additional Truck**: Our team made every effort to deliver your items as quickly as possible, even arranging for multiple trips to ensure timely delivery. We understand that this extended the move over multiple days, but our intention was to accommodate your needs promptly. We could have adhered to the standard delivery window of 0-17 business days, but we chose to expedite the process for your convenience.
3. **Payment Terms**: It is our policy to collect the remaining balance before unloading, as outlined in our terms of service. This policy ensures that we can continue to provide high-quality moving services. The forms of payment, including money orders, were communicated to you well in advance.
4. **Remaining Items**: The decision to leave some items behind was due to the additional costs that would have been incurred. We attempted to work with you to ensure all items were transported, but it appears there was a misunderstanding regarding the payment for the additional load.
5. **Second Load Delivery and Payment**: There were no additional balances beyond what was split due to the multiple deliveries. We apologize if this caused any inconvenience, but it was necessary to ensure proper handling and delivery of your items.
6. **Handling of Belongings**: We regret that some of your belongings, such as kitchen chairs and hardware for furniture, were not handled to your satisfaction. Our movers aim to place items where requested, but there may have been an oversight in your case. For any damages or missing items, please file a claim with our customer service team so we can address these issues appropriately.
7. **Customer Service Interaction**: We are sorry to hear about your negative experience with our customer service representative. We strive to provide professional and courteous service at all times. The communication about potential penalties was intended to inform you of the policies related to delivery scheduling, not to threaten.
8. **Lead Mover Concerns**: We apologize if you felt that the lead mover was not punctual or attentive. Our movers are expected to adhere to schedules and provide excellent service, and we will review this case to ensure our standards are met.
9. **Charges and Cubic Feet**: The charges were based on the actual volume moved, which involved more than one trip due to the total volume of your belongings. This accounts for the discrepancy you noted in the cubic feet and the overall cost.
10. **Overall Cost and Experience**: The total charge for your move was just over $17,000, which reflects the services provided, including the expedited delivery. While we regret that you are dissatisfied with the process, we stand by the quality and value of the services rendered.
We apologize for any distress or inconvenience you experienced during your move. Our goal is to make the moving process as smooth as possible for all our customers. If you have any further questions or would like to discuss your concerns in more detail, please do not hesitate to contact our customer service team.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 15, 2024
They also offered a range of additional services that made the entire process even more convenient. For instance, they provided storage solutions for items that I couldn't immediately move into my new home. Their storage facilities were clean, secure, and easily accessible, which was a huge relief during the transition period.
Thank you for sharing your positive experience with our additional services. We are delighted to hear that our offerings made your move more convenient and stress-free.
Additional ServicesStorage Solutions: We are pleased that you found our storage solutions helpful for items that couldn't be immediately moved into your new home. Our storage facilities are designed to be clean, secure, and easily accessible to ensure the safety and convenience of your belongings during the transition period.
We strive to provide comprehensive services to meet all our customers' needs, and your feedback reinforces our commitment to excellence.
Thank you for choosing United Regions Van Lines. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 14, 2024
PREDATORY. AVOID AT ALL COSTS. I was visiting my parents to help them through an interstate move and was utterly shocked at the predatory tactics this company practices to rob you. I wish I had done the research beforehand, but hopefully this review helps others avoid this company like the plague. I would give United Regions Van Lines negative stars if I could.
Thank you for sharing your feedback. We take all concerns seriously and aim to address them directly.
Addressing Your ConcernsPredatory Tactics: We strive to maintain transparency and fairness in all our dealings. If you believe there were any predatory practices, we encourage you to provide specific details so we can investigate and address them accordingly.
Research and Reviews: We understand the importance of doing thorough research before choosing a moving company. We encourage potential customers to review all available information to make an informed decision.
Commitment to ImprovementYour feedback is valuable to us, and we are committed to improving our services. We regret that your experience was not positive and would like to resolve any outstanding issues.
Please contact our customer service team directly at [Customer Service Contact Information] to discuss your concerns further.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 9, 2024
Worst customer service I've ever worked with. The supervisor, Tina, knows how to escalate a situation, not calm the unhappy customer, or even speak in a tone of voice other than combative! I would never recommend anyone use this company. The men who picked up, were nice & efficient. We'll see when I get my belongings, it's been 3 weeks since pick up & received a call today, drop off will be tomorrow.
Thank you for sharing your feedback. We take all customer concerns seriously and aim to address them promptly.
Customer Service ExperienceInteraction with Supervisor: We regret that your interaction with our supervisor, Tina, was not satisfactory. It is our goal to provide respectful and supportive customer service at all times. We will address this internally to ensure that our team maintains a professional and helpful demeanor.
Moving ExperienceJob Delivered: The first available day for delivery was June 24th, and we delivered on July 9th, well within our delivery window. We hope the efficiency of the pickup team and the timely delivery met your expectations.
Final NoteWe appreciate your patience during this process. If you have any further concerns or need assistance, please contact our customer service team directly.
Thank you for choosing United Regions Van Lines.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 8, 2024
After carefully selecting the right moving company, I'm thrilled with the outcome. They scheduled the move at a time that suited me perfectly, arrived promptly, and handled my belongings with exceptional care. The movers, though burly, were incredibly kind and meticulous. They took a bit longer but ensured everything was safely loaded.
Thank you for sharing your positive experience with our moving services. We are delighted to hear that our team met your expectations and provided a satisfactory outcome.
It’s great to know that our scheduling was convenient for you, and our movers arrived promptly. We pride ourselves on handling our customers' belongings with exceptional care, and it's wonderful to hear that our team was both kind and meticulous.
Taking a bit longer to ensure everything was safely loaded shows our commitment to the safety of your belongings, and we appreciate your understanding in this regard.
Thank you for choosing United Regions Van Lines. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 8, 2024
We’ve hired them multiple times, and they’re consistently careful and faster than other movers. Their ability to handle delicate items with such care is impressive. Truly the best moving company near me. Highly recommended for smooth, hassle-free moves. They take the stress out of moving entirely by ensuring everything is packed securely and transported safely.
Thank you for your continued trust in our moving services and for taking the time to share your positive experiences. We are thrilled to hear that our team consistently meets your expectations with care and efficiency.
Your kind words about our ability to handle delicate items and provide smooth, hassle-free moves mean a lot to us. Ensuring that everything is packed securely and transported safely is our top priority, and we are glad to know that we take the stress out of moving for you.
Your high recommendation is greatly appreciated. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Thank you once again for choosing United Regions Van Lines.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 5, 2024
Horrible Company!!! I have been attempting to contact the company and send litigation paperwork. It is a "shell" game. They have an address in Milwaukee Wisconsin, Columbus Ohio, but when you call they give you a 4101 Ravenswood Road, Ste. 132 Ft. Lauderdale, FL (but it is actually Dania Beach FL). This is an atrocity they are able to operate like this. The courts are actively looking for Mr. David **, Registered Agent.
Thank you for bringing your concerns to our attention. We take all feedback seriously and aim to address any issues promptly and transparently.
Clarification of Company AddressesUnited Regions Van Lines operates with several addresses for different operational purposes, including Milwaukee, Wisconsin; Columbus, Ohio; and Fort Lauderdale, Florida. The address at 4101 Ravenswood Road, Ste. 132, Dania Beach, FL, is one of our operational locations. Any confusion regarding our addresses does not reflect any attempt at deception but is simply part of our operational structure.
Contact InformationWe strive to provide clear and accurate contact information to all our customers. If you have experienced difficulties reaching us, we regret any inconvenience. We encourage you to reach out directly to our customer service team for any assistance you may need.
Litigation and Registered AgentRegarding your comments about litigation and our Registered Agent, we assure you that we operate within the legal framework and comply with all regulations. If you need to send litigation paperwork or contact our Registered Agent, please reach out to our customer service team directly for accurate instructions.
ConclusionWe are committed to resolving any issues you may have and are here to assist you. Please provide us with more details about your situation so we can address your concerns effectively. Making unsupported accusations without verifying facts does not help resolve issues.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 2, 2024
On the day of the move, the movers arrived promptly, dressed in uniform, and ready to work. Their punctuality was a great start, and it only got better from there. The crew was polite, efficient, and handled my belongings with the utmost care. They used high-quality packing materials to ensure that everything, from fragile items to bulky furniture, was well-protected.
Thank you for sharing your positive experience with our moving services. We are delighted to hear that the movers arrived promptly, dressed in uniform, and ready to work. Punctuality is important to us, and we are glad it set a positive tone for your move.
We are pleased that you found our crew polite, efficient, and careful with your belongings. Using high-quality packing materials to protect everything from fragile items to bulky furniture is a priority for us, and we are happy to know it met your expectations.
Your satisfaction is our top priority. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Thank you once again for choosing United Regions Van Lines.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 2, 2024
I was apprehensive about my relocation; however, these movers simplified the process significantly. They demonstrated professionalism and efficiency, and their comprehensive packing service was superb. I did not have to exert any effort. They are undoubtedly the finest movers available. Their service is exemplary and highly dependable. I will definitely use them again.
Thank you for sharing your positive experience with our moving services. We are delighted to hear that our team was able to simplify the relocation process for you and that our professionalism and efficiency met your expectations.
We are particularly pleased that you found our comprehensive packing service superb and that it allowed you to relax without exerting any effort. Your kind words about our exemplary and dependable service are greatly appreciated.
We are honored to be considered the finest movers available and are glad to know that you will choose us again for any future moves. If you have any further questions or need assistance, please do not hesitate to contact us.
Thank you once again for choosing United Regions Van Lines.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed July 1, 2024
What truly sets them apart is their ability to make the entire process stress-free and straightforward. From the initial consultation to the final delivery, every step was executed flawlessly. Their dedication to customer satisfaction is evident in every interaction, making me feel confident and at ease throughout the move. I highly recommend their top-notch service to anyone in need of reliable movers.
Thank you for your wonderful feedback. We are delighted to hear that your move was stress-free and straightforward from start to finish.
Our team is dedicated to ensuring customer satisfaction at every step, from the initial consultation to the final delivery. It’s great to know that our dedication was evident in every interaction and that you felt confident and at ease throughout the move.
Your high recommendation of our service means a lot to us. Thank you for choosing United Regions Van Lines, and we look forward to assisting you with any future moves. If you have any further questions or need assistance, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 29, 2024
Just finished relocating with these pros. The moving team was efficient, super friendly, and very careful with our belongings. They made sure our fragile items were handled with care, and nothing got damaged. I'm really impressed and will definitely use them again in the future. Excellent service for anyone needing professional movers!
Thank you for sharing your wonderful experience with our moving services. We are thrilled to hear that our team was efficient, friendly, and careful with your belongings, ensuring that your fragile items were handled with the utmost care and arrived without any damage.
Your kind words and satisfaction mean a lot to us. We are delighted that you were impressed with our service and that you would choose to use us again in the future.
Thank you for recommending United Regions Van Lines to anyone in need of professional movers. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 28, 2024
AVOID AT ALL COSTS!! I was convinced this was a scam and almost called the police. I felt more like I was dealing with a loan shark more than a legitimate business. They gave a quote for a low price (salesperson was named Jack), picked up our stuff and then charged us double what the quote was. I tried to dispute the prices and they held our stuff ransom and said you're not getting your stuff until you pay us the full amount. They made me pay via USPS money order which is why I thought it was a scam - that is a system criminals use because you can't get your money back after sending it. They also told me cash is acceptable, which didn't ease my concerns. Another reason I thought it was a scam was that they showed up in a rented Enterprise truck.
I told them we are moving in on May 11th and need our stuff delivered then. The sales person told me that was no problem. When they didn't show up that morning I tried to call them and none of the extensions they gave for dispatch ever picked up the phone, which is another reason I thought it was a scam. I finally got through to customer service after several tries. When I brought up that no one was answering the phone and it made me worried, Tina told me she has a long commute and that's why she didn't pick up.
When I finally spoke with customer service I was told me all of my stuff was 1,000 miles away and they had the right to deliver it any time in the next 17 days. I told them that the sales person said the 11th was scheduled for delivery and we based our move around that (we had booked flights and I was scheduled to start a new job). My wife and I had to live out of a hotel room and buy new clothes since they had all of our stuff. I was then told it would be delivered the following Monday, 9 days later. On Wednesday (now 4 days after we moved and 5 days before they said they would come) I got a call that they were at my house. They have absolutely no schedule or plan when your stuff will get delivered, so I hope you have 3 weeks to sit around and wait for your stuff.
After I paid via money order (and got a fraud call from my bank because no legitimate businesses use money orders), they left all of their garbage on our front porch and said they couldn't take it. They also smoked cigarettes the entire time and took breaks sitting on our furniture. I had asked if there was a way to dispute some of the charges. For example, I was charged for a long walk to the truck because the movers showed up late and missed the parking spot I reserved for them. They also charged me for storage even though they were the ones who delivered it late. I was then threatened with more charges and said there is no process to submit for refunds or disputes. I can't stress enough how rude their entire team was, from customer service to billing.
It is a very scary situation to be told you're not getting your belongings until you pay whatever they say you owe, and having no recourse to get the money back. Their business model is to lure you in with a low quote, charge you double and hold your items hostage. I can't imagine they ever get repeat customers but that doesn't seem to be in their plan.
Thank you for sharing your feedback. We regret to hear about your dissatisfaction with our services and would like to address your concerns directly and transparently.
Addressing Your Concerns:Initial Estimate vs. Final Charge: The initial estimate was based on the information you provided, which listed 26 items. Upon arrival, our team found 75 items, which significantly increased the volume and, consequently, the cost. The revised estimate was given prior to loading, providing an opportunity to cancel if you were not comfortable with the new cost.
Payment Methods: Our payment methods, including USPS money orders and cash, are clearly outlined in the contract you signed. These methods are industry standard and are used to ensure secure transactions.
Delivery Schedule: Our delivery window, as stated in the contract, is 0-17 business days. While we strive to meet specific delivery dates, unforeseen circumstances can affect the schedule. We apologize for any inconvenience this caused, but it is important to read and understand the contract terms.
Communication: We aim to maintain clear communication with our customers. If you experienced difficulty reaching our dispatch team, we apologize. However, customer service representatives like Tina are not responsible for dispatch calls, and we regret any confusion in this regard.
Service Experience: We are committed to providing professional service. If any team member acted unprofessionally, including smoking or leaving trash behind, we take this seriously and will address it internally.
Final Points:Estimate and Charges: Our estimates are based on customer-provided information. Significant discrepancies between initial and actual items will affect the final cost. We do not aim to mislead but to provide accurate pricing based on actual requirements.
Recourse for Issues: We have processes in place for addressing disputes and concerns. If you felt these were not adequately explained or accessible, we regret the oversight and will work to improve our communication.
We appreciate your feedback as it helps us improve our services. If you have further questions or need additional assistance, please do not hesitate to contact us directly.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 26, 2024
After reading several "positive" reviews on online (didn't do enough research because all you have to do is look up this company on Reddit and they are redder than raw meat) this company has been a low budget nightmare. They lock you into several days, tell you that they will allow you to tailor your load up until their stellar quality organization will call you to finalize load and that they will do this a full week in advance. Turns out the "Quality" organization didn't call and, then stated that this will happen "3-5" days in advance, not "5-7" days in advance. Well once the very unprofessional quality organization did finally call, they informed us that you could only reduce load by 15% and even if load had reduced by 50% you have no recourse. Given that this happened 4 days in front of the "theoretical" move, it gave us no ability to cancel and reschedule with a credible outfit.
To add insult to injury, after driver did not show up on morning of move as advertised, I called their "dispatch" dept, which really is the same nasty woman who runs the supposed "quality" control department and was told that the window had moved from 10-11 that am to 2-5 PM and that I needed to have ~$4600 cash to give the driver or they wouldn't make pickup, and that driver would call an hour in advance. Sure enough at 3 PM I call the so called dispatch department and come to find out that our driver will not be moving anything today and will arrive tomorrow. Had I not called, I am pretty sure I would be waiting on these losers to find out what happened. Sure enough now we have to change our flights to accommodate this low budget service. I hope other consumers see this review, before they pull it down and would recommend you get a quality mover or just do a U-Haul than use this outfit. See other "real" reviews on reddit.
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced and would like to address your concerns directly and transparently.
Addressing Your Concerns:Scheduling and Communication: We strive to provide accurate scheduling and maintain clear communication with our customers. We apologize if there was any misunderstanding regarding the timing of our calls. Our standard procedure is to contact customers 3-5 days in advance to finalize the load details. We regret any confusion caused by this timeline.
Load Adjustments: Our policy allows for a reduction of up to 15% in the load size to accommodate last-minute changes. This policy is designed to ensure fairness and efficiency in our scheduling. We understand your frustration if this was not communicated clearly and apologize for any inconvenience this caused.
Driver Scheduling: We apologize for any inconvenience caused by the change in the driver’s arrival time. Our dispatch department strives to provide timely updates, but unforeseen circumstances can sometimes affect schedules. We regret that you had to adjust your plans and flights as a result.
Payment Terms: The requirement for cash payment upon pickup is clearly outlined in our contract. We understand that this can be inconvenient, but it is a standard practice to ensure secure transactions.
Final Points:Customer Service: We are committed to providing professional and courteous service. If you encountered any unprofessional behavior, we take this seriously and will address it internally.
Feedback and Improvement: Your feedback is valuable to us as it helps us improve our services. We encourage customers to read a variety of reviews and make informed decisions. We strive to maintain a high standard of service and transparency.
We regret that your experience did not meet your expectations. If you have further questions or need additional assistance, please do not hesitate to contact us directly. We are here to help resolve any outstanding issues and ensure your satisfaction.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 25, 2024
This has been by far one of the worst and most frustrating experiences I have ever had. Every aspect of their service has been horrible, starting from their virtual estimate that led to my quote being thousands of dollars off from the true total, to them charging me for materials that I had bought myself for packing, to them charging me near a thousand dollars for "extra handling items" that I was never informed of (even on the virtual estimate) and have never been charged extra for (a desk, a set of drawers, a headboard) on previous moves, to the communication after I voiced complaints that consisted of them only mentioning that I owe them extra money and they had not heard I had any complaints after speaking with multiple people in their company.
I was quoted a estimate, similar to other reputable companies, but when my stuff ended up in their truck I was at 166% of the estimate (thousands and thousands of dollars above my estimate) even though I had done a virtual estimate with their representative Matthew and showed him my items. I asked why was it so much more expensive than their quote and basically said that the person doing the virtual estimate had done a bad job, I had more stuff than they thought, bigger stuff than they thought, and this is what it would cost... O they'd leave without my stuff and charge me for the packing materials they used. The estimate was off by over 330 square feet on a 700 square foot estimate. Overall, feels like a textbook bait and switch, because I would never have used them if I had known the actual total they'd end up charging me.
I chose this company because they said that they did not subcontract to different companies for the actual move and would have a continuous person to correspond with the entire time, but their communication has been laughable and horrifically bad. This person on my case is only a messenger to contact others in the company, and I'm always left waiting to talk with the right person that can actually help me. I spoke with Phyllis on the phone who told me boxes were not necessary for my pictures, since they were so heavily bubble wrapped, but the movers refused to hear this and proceeded to charge me $25 per box. They also used multiple wardrobe boxes to pack items that were already boxed/bagged, leaving identical items outside of those boxes to be loaded separate.
They used mattress covers on top of the mattress covers I already had on and proceeded to charge me... including for the one I had supplied them (outside of the two already on the mattress). They retaped some boxes that were already securely shut and used just enough of their own product to charge me their max for packing products that I did not ask for. I am currently on Day 3 of waiting to talk with a supervisor, as the original person on my case is no longer on it, the customer service person I spoke with went on leave without sending me the documents she promised, and I always seem to be the next person the manager is going to call but am never actually called back.
This is not even close to all the complaints I have, but it's a small start. From my experience, this company is NOT one to be trusted, is doing everything they can to up-charge you, and continues to give the excuse of "well that wasn't me that said that, so I don't know what you want me to do" as if they all don't work for the same company.
Thank you for providing detailed feedback about your experience. We take your concerns seriously and would like to address each point you raised to provide clarity and resolution.
Virtual Estimate and Final CostsEstimate Accuracy: The virtual estimate was based on the information and items shown during the virtual walkthrough. Significant discrepancies between the estimated and actual volume can occur if the inventory provided does not match what was shown. Our estimates are designed to be as accurate as possible given the information provided by the customer.
Extra Handling Items: Charges for extra handling items such as desks, sets of drawers, and headboards are standard in the industry. These charges should have been clearly communicated during the virtual estimate. We regret if there was any confusion regarding these fees.
Packing Materials and ChargesPacking Materials: Any materials provided by the customer that were used in the move should not have been charged again. If you were incorrectly charged for materials you supplied, please provide a detailed list and receipts so we can review and rectify these charges.
Additional Packing: Our team may use additional packing materials to ensure the safe transport of your items. If items needed retaping or additional covers, it was done to protect your belongings during the move.
Communication IssuesContact and Communication: We apologize if you felt that our communication was inadequate. Our goal is to ensure every customer has a direct point of contact. If you have had trouble reaching the right person, we will review our communication protocols to ensure this does not happen again.
Supervisor Contact: It is unacceptable for you to be left waiting for a supervisor's call. We will escalate this matter and ensure you are contacted promptly to discuss and resolve your issues.
Moving ExperienceMovers and Packing Practices: If the movers did not follow your specific instructions regarding packing, this should be addressed. Our teams are trained to follow customer instructions while also ensuring the safe transport of items.
Final Thoughts
We strive to provide reliable and professional service to all our customers. Your experience highlights areas where we need to improve, and we appreciate your feedback. We will review your case in detail and take appropriate actions to address your concerns.
Please contact us directly at [Customer Service Contact Information] so we can assist you further and resolve any outstanding issues.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 25, 2024
These people lie just like every other call center! They are horrible! Took money out of my account without letting me know. I’ve been trying to cancel and get a refund but it took days for them to respond to my emails and texts about canceling. Then they want to send me a check, not put it back in my immediately like they charged me.
Thank you for reaching out to us regarding your recent experience. We take all feedback seriously and strive to address our customers' concerns promptly and accurately.
Addressing Your Concerns:Allegations of Lying: We would appreciate it if you could provide specific examples to support your claims of dishonesty. Our team is dedicated to providing transparent and truthful information at all times.
Unauthorized Charges: The charges were made based on the signed 7-page contract and the ACH authorization form you provided. These documents clearly outline the payment terms and authorize us to process the payment. This is the standard procedure for all our customers.
Cancellation and Refund Communication: Our records show that you were instructed to send an email to the designated department for cancellations. Any delay in response was due to the time it took to receive your email. We strive to respond to all cancellation requests as promptly as possible.
Refund Method: Refunds are processed via check to ensure security and proper documentation. We do not have the same access to deposit funds back into your account as we do for withdrawing authorized payments.
Conclusion:We understand that moving can be a stressful experience, and we regret any frustration you may have encountered. However, it is important to note that our actions were in accordance with the contract and standard business practices. If you have any further questions or require additional assistance, please do not hesitate to contact our Customer Service Team directly.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 22, 2024
I’m really impressed that this company moved our 3-bedroom house from Utah to California without any problems. The movers were on time, polite, and worked hard. Everything arrived without a scratch. I’ve been let down by other movers before, but this was perfect! I’ll definitely recommend them to my friends and family.
Thank you for sharing your positive experience with our moving services. We are thrilled to hear that your move from Utah to California went smoothly and without any issues.
Our team takes pride in being punctual, polite, and hardworking, and it’s wonderful to know that everything arrived without a scratch. We understand how important it is to find a reliable moving company, and we are glad to have met your expectations after previous letdowns with other movers.
Your kind words and recommendation to your friends and family mean a lot to us. Thank you for choosing United Regions Van Lines. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 20, 2024
What really stood out to me was their attention to detail and the effort they put into making sure nothing was damaged or misplaced. They even helped set up my furniture in my new home, which made settling in so much easier. The entire process was seamless and efficient, and their positive attitudes made what could have been a stressful day quite pleasant.
Thank you for sharing your wonderful experience with our moving services. We are delighted to hear that our attention to detail and the care we put into ensuring nothing was damaged or misplaced made a positive impact on your move.
It’s great to know that our team went above and beyond by helping set up your furniture in your new home, making your settling-in process easier. We strive to make each move seamless and efficient, and we are glad that our positive attitudes contributed to a pleasant moving day for you.
Your satisfaction is our top priority, and we are grateful for your kind words and recommendation. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Thank you once again for choosing United Regions Van Lines.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 19, 2024
The movers were professional, punctual, and very careful with my stuff. They made sure everything was packed securely and transported safely. I’ll never move without them again. Truly the best movers in town! They provided a detailed and transparent quote, which was a refreshing change from the ambiguous estimates I had received from other companies. Their service exceeded all my expectations, making my move incredibly easy.
Thank you for sharing your positive experience with our moving services. We are delighted to hear that our team met your expectations and provided a professional, punctual, and careful moving experience.
Ensuring that everything is packed securely and transported safely is our top priority, and we are glad to know that our team excelled in this regard. We are also pleased that you found our detailed and transparent quote refreshing compared to other companies' ambiguous estimates.
Your kind words about our service exceeding your expectations and making your move incredibly easy mean a lot to us. We are honored to be your choice for moving and look forward to assisting you with any future moves.
Thank you once again for choosing United Regions Van Lines. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 18, 2024
They exemplify top-tier customer satisfaction. After three moves with them, I’ve found their service impeccable. Each time, they ensured nothing was damaged, pickups and deliveries were punctual, and the initial quote matched the final bill. Their reliability and consistency make them my go-to choice for moving. I can’t imagine using anyone else. They are worth every penny.
Thank you for your wonderful feedback and for being a loyal customer. We are thrilled to hear that you have had consistently impeccable experiences with our moving services over your three moves with us.
Ensuring that nothing is damaged, maintaining punctual pickups and deliveries, and providing accurate quotes are key priorities for us. Your recognition of our reliability and consistency means a lot to our team.
We are honored to be your go-to choice for moving and greatly appreciate your trust in our services. Your satisfaction is our highest reward, and we are glad to hear that you find our service worth every penny.
Thank you once again for your kind words and continued support. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 18, 2024
After another company canceled on me last minute, I hired this team for my move from NY to LA. They did charge an additional fee, but it was reasonable considering they had to move a 5-bedroom house within just 2 days. Despite the rushed schedule, the movers demonstrated remarkable professionalism and efficiency. They completed the job within the promised timeframe, and the delivery at LA was perfectly on time. Their ability to handle such a demanding move was truly impressive.
Thank you for sharing your positive experience with our moving services. We are delighted to hear that we were able to assist you on short notice after another company canceled.
We understand that moving a 5-bedroom house from NY to LA within just 2 days is a significant challenge, and we are pleased that our team was able to demonstrate professionalism and efficiency throughout the process. It is our priority to meet our customers' needs, even under demanding schedules.
We appreciate your understanding regarding the additional fee, and we are glad to know that you found it reasonable given the circumstances. Your acknowledgment of our team's ability to complete the job within the promised timeframe and deliver your belongings on time in LA is very rewarding.
Thank you for choosing United Regions Van Lines. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 18, 2024
Horrible experience. Totally smashed my car and did not tell us. I come to find out they smashed the side of my car 4 hours later when they left. Totallly hit and run me and the company does not care at all about it. Not being helpful at all even though THEIR employees did it. It’s been 7 days since the hit-and-run occurred and they are doing nothing about it. Disgraceful.
Thank you for bringing your concerns to our attention. We deeply regret the distressing situation involving the damage to your car. Please allow us to clarify the situation and the steps we are taking to address it.
Firstly, we want to assure you that we take such matters very seriously. Our team is currently conducting a thorough investigation to determine the facts surrounding the incident. We have been in contact with the local police, and as of now, there is no confirmation that one of our trucks was involved in the hit-and-run incident.
We understand the frustration and inconvenience this has caused you, and we are committed to cooperating fully with the authorities to resolve this matter. While we continue our investigation, we are also reviewing our internal processes to ensure that any involvement of our team is addressed appropriately.
Please know that we are here to assist you and provide any necessary information to support the investigation. We appreciate your patience as we work diligently to get to the bottom of this situation.
If you have any additional information or questions, please do not hesitate to contact our Customer Service Team directly. We are committed to resolving this matter and addressing your concerns.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 17, 2024
My experience with hiring this company was exceptionally satisfying. They are extremely punctual and organized, a trait evident not only in their timely arrivals but also in the calm, collected manner in which their movers operate. Everything is handled very systematically, which not only saves time but also prevents any damage to the items being moved. Watching them work with such efficiency was truly a joy. Other moving companies I have used in the past could learn a lot from observing their effective and straightforward methods.
Thank you for sharing your exceptionally satisfying experience with our moving services. We are thrilled to hear that our punctuality, organization, and systematic approach made your move a positive experience.
Our team takes pride in arriving on time and handling all items with care and precision. It's wonderful to know that our calm and collected manner, combined with our efficient methods, helped save time and prevent any damage to your belongings. Your kind words about our service and efficiency are greatly appreciated.
We strive to provide the highest level of service and are delighted that we met your expectations. Thank you for choosing United Regions Van Lines. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 16, 2024
We hired movers for our 3-bedroom house move from Florida to TN. They did an excellent job, far surpassing the experiences of our friends and family. The movers arrived on time and worked efficiently, ensuring everything was packed and transported without any delays. The schedule was strictly followed, with no excuses or lapses. It was a relief to see that none of our furniture or appliances were damaged, scuffed, or broken during the move. Their attention to detail and professionalism were impressive. I'm glad we chose them and would not hesitate to hire them again for future moves.
Thank you for sharing your positive experience with our moving services for your recent move from Florida to Tennessee. We are delighted to hear that our team surpassed your expectations and provided a smooth and efficient moving experience.
Punctuality and efficiency are key priorities for us, and we are pleased that our movers arrived on time and adhered strictly to the schedule. It’s wonderful to know that all your furniture and appliances were transported without any damage, and that our attention to detail and professionalism stood out to you.
Your satisfaction is our top priority, and we are grateful for your kind words and recommendation. Thank you for choosing United Regions Van Lines. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 12, 2024
The movers team did an outstanding job with our move from a 4-bedroom house in CO to a 4-bedroom home in UT. Their strict adherence to the schedule was truly impressive—they arrived half an hour early for the pickup, completed the move an hour ahead of time, and accurately predicted the delivery hour. Their professionalism and efficiency prompted me to write this review, which is something I rarely do. If all moving companies were as reliable and efficient as this team, moving would be a stress-free experience.
Thank you so much for sharing your wonderful experience with our moving services. We are delighted to hear that our team exceeded your expectations during your move from Colorado to Utah.
Your kind words about our team's punctuality, professionalism, and efficiency mean a lot to us. We take great pride in adhering to schedules and ensuring a smooth, stress-free moving experience for our customers. Knowing that we were able to make your move seamless and prompt you to write a review, which you rarely do, is incredibly rewarding.
We appreciate your trust in United Regions Van Lines and are grateful for your recommendation. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Thank you once again for choosing us and for your positive feedback.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 10, 2024
This is how my experience went with this company: The company picked up our belongings over two weeks ago, and we have had zero communication from them about when our things will be delivered. Any time we call, all we get are recordings telling us to leave a voicemail, and then we get no response from the company. This whole experience has been nothing but frustrating.
Adding on to this review, I just got a call from the driver who is delivering our things tomorrow. No call from the company, mind you, just the guy driving the delivery truck. The move entailed picking up belongings from two different addresses and delivering them to two different addresses (two moves in one), but the driver told me that they stored all of our belongings together at their warehouse and the guys who picked up at both places used the same color stickers on all the boxes. When our delivery driver went to pick them up, he was told everything was going to the same address. So now, when he gets here tomorrow, he has to unload EVERYTHING so we can sort it out, put my stuff back on the truck, and then deliver it to my address. The moving company didn't even give him the right address. They gave him the address of the first delivery, but the different zip code of the second delivery, which is in a different city.
UPDATE: Now the moving company is saying that he will deliver everything to one address and that's it. They refuse to admit any wrongdoing on their part. I could go on, but hopefully this gets the point across about how incompetent this company is. So, now on to arbitration. I filed a complaint with the Federal Motor Carrier Safety Administration as well.
Reviewed June 10, 2024
I was worried about moving my large home, but this company exceeded my expectations. The movers were quick and professional, making the transition from North Carolina to Georgia seamless. They handled my belongings with care and ensured everything arrived intact. It's not cheap, but the quality of work is the best. Great experience!
Thank you for taking the time to share your positive experience with our moving services. We are delighted to hear that your move from North Carolina to Georgia exceeded your expectations.
Our team is dedicated to providing professional and efficient service, and we are thrilled to know that our movers made your transition seamless. It is our top priority to handle all belongings with the utmost care and ensure everything arrives intact.
We appreciate your acknowledgment of the quality of our work. Your satisfaction is our greatest reward, and your kind words motivate us to continue delivering exceptional service.
Thank you once again for choosing United Regions Van Lines. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 7, 2024
Terrible! They quoted me a price of $9,800 to move from WV to IL. First they didn’t come on the day they were supposed to because the truck broke down. Then once they finally came, they packed up half my stuff and said that I was “over” my quoted rate and it would cost me extra. So my total cost to move was more than double the original quote for a grand total of $21,000! Now, they have my furniture hostage for anywhere between 0-17 days for delivery, but they can’t tell me when that will be. The only good thing I can say is that the guys who packed up my stuff were extremely nice and carefully wrapped everything in blankets and bubble wrap. Hopefully once I finally get my things back, it’ll all be there and in good condition. They also only take a credit card for the deposit and you have to get USPS money orders to pay them.
Reviewed June 7, 2024
Booked moving services with United Regions. Jack did a great sales job, unfortunately he doesn't have a reputable company to work with. We had to cancel our booking and did it well within the time frame set up in the contract. I have texts and e-mails to prove it. That was two months ago and we are still waiting for our deposit refund. Next stop is the Pennsylvania State Attorney General and my lawyer.
Thank you for your message. We understand your frustration regarding the refund of your deposit and would like to clarify the situation.
On April 25th, 2024, we sent you an email requesting the mailing address for your refund check. Unfortunately, we have not received a response to that email. Before writing reviews or taking further action, please ensure you have checked your email and responded with the necessary information.
We are ready and waiting to process your refund as soon as we receive your mailing address. Your prompt response will help us resolve this matter quickly.
Thank you for your cooperation.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 4, 2024
This company seems to be burying its reputation under negative reviews and aliases. I tried moving with these guys, communicating with Phillip ** the majority of the time. We agreed to a great price for a no-packing 1700 mile move, and the first red flag was that, despite not being advertised as a "meet it or beat it" company, Phil kept lowering the price when I'd communicate with him. At first it was because I was military, then it was because I found companies with cheaper prices... and "we have more experience," is what I was told, "so even if we can't beat their price, we got real damn close, and you should absolutely go with us."
Long story short, the requested down payment was enormous - about 1/3rd of the cost of the move - and we initially agreed to pay a quarter of that upfront and then just pay the rest by the time of the move. We paid the initial amount and gave them a pending check for the rest of the amount, which they promised they'd only cash once we were ready. We did more research, and then found out that this company has a horrible reputation of faking their years in business in addition to holding movers' possessions hostage once they've arrived. Naturally, we sought to cancel at this point.
It was also around this point that we noticed that the company accepted the initial payment under the name of "Moving Nation," which obviously is no United Regions Van Lines. I can only assume that this was their former alias, and based on everything I've heard, I believe them to be a broker. Their contract doesn't let you cancel if you're within 10 days of the move, which I can only imagine is so that you can't cancel when you realize that you were brokered out. You can't even save the Bill of Lading, for God's sake. After I sent an email requesting to cancel, the check was cashed, and I was charged the other 3/4s of the down payment. Phillip promised that this amount would be refunded to me in the form of a check sent in the mail. I was not told I would be receiving the initial 1/4 back, though.
This all being said, I recently contacted my bank and ordered a charge back as it's been nearly two weeks, and I do not know if that check for the 3/4s was ever sent, nor do I have reason to believe that it was. I also wanted to get that initial 1/4 back, since, for some reason, they didn't send that. Do not trust these people with your money! I had to get my debit card and account number changed so I could be sure they couldn't charge anymore.
**Customer Service Team at United Regions Van Lines**
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Dear [Customer's Name],
Thank you for bringing your concerns to our attention. We take accusations of fraud very seriously and are committed to addressing your concerns with transparency and clarity.
1. **Pricing and Discounts**: Our goal is to offer competitive pricing and cater to our customers' needs, including offering discounts to military personnel. It's common practice to adjust quotes based on competitive rates. We regret if this caused any confusion.
2. **Down Payment and Payment Terms**: We have clear policies regarding payments, including down payments and the timing of charges. At no point do we promise to hold checks without cashing them once provided. Any agreement made was in line with our standard procedures.
3. **Company Identity and Alias**: We operate under the name United Regions Van Lines and do not use aliases. The name "Moving Nation" you mentioned does not represent our company. We maintain our identity clearly in all transactions and communications.
4. **Cancellation Policy**: Our cancellation policy is clearly stated in the contract. We adhere to these terms to ensure fairness and transparency for all customers. Claims of being a broker and holding possessions hostage are unfounded and do not reflect our business practices.
5. **Refunds and Chargebacks**: If you requested a cancellation within the terms of the contract, the refund process should follow our standard procedure. If there was any misunderstanding, we are willing to review your case to ensure proper handling. We have no intention of withholding rightful refunds and are committed to resolving any discrepancies.
We stand by our commitment to provide fair and reliable moving services. If you have any further questions or need additional assistance, please do not hesitate to contact our Customer Service Team directly. We aim to address and resolve any legitimate concerns promptly.
Thank you for your understanding.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 1, 2024
I'm not sure if there are awards for the best movers in the state, but this company definitely impressed me. When I hired them to move my parents closer to my place, they did it so fast that my mom humorously suggested they might have missed something (which, of course, they didn't!).
Thank you for your delightful feedback! We are thrilled to hear that you were impressed with our moving services. It is wonderful to know that our team was able to move your parents closer to you quickly and efficiently.
Your mom's humorous suggestion brought a smile to our faces, and we are glad that everything arrived without a hitch. Ensuring a smooth and speedy move without missing anything is always our goal, and we are pleased to have met your expectations.
Thank you for choosing United Regions Van Lines. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed June 1, 2024
Our recent move from MD to Newark, NJ was made incredibly smooth by this company. With a three-bedroom house packed to the brim, we were initially worried about the logistics. However, the team not only handled it with ease but also maintained a friendly and professional demeanor throughout the process. What's more, their pricing was exceptionally reasonable, making the entire experience even more satisfying. Needless to say, they have earned our trust and future business.
Thank you for sharing your wonderful experience with our moving services. We are thrilled to hear that your recent move from MD to Newark, NJ went smoothly and that our team was able to handle the logistics of your three-bedroom house with ease.
Your kind words about our team's friendly and professional demeanor are greatly appreciated. We strive to provide exceptional service and maintain reasonable pricing to ensure a satisfying experience for our customers.
We are honored to have earned your trust and look forward to assisting you with any future moving needs. If you have any further questions or need assistance, please do not hesitate to contact us.
Thank you once again for choosing United Regions Van Lines and for your positive feedback.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed May 30, 2024
These movers are absolute pros when it comes to handling fragile items. They took the utmost care with my belongings, and everything arrived at my new home safe. I couldn't be happier with their service! I was particularly impressed with how they wrapped and secured my fragile items to ensure they arrived safely. They treated each item with care and attention, ensuring nothing was damaged.
Thank you for sharing your positive experience with our moving services. We are delighted to hear that our professional crew met your expectations and took the utmost care with your fragile items.
Ensuring the safe arrival of your belongings is our top priority, and it is wonderful to know that our team successfully wrapped and secured your fragile items to ensure they arrived safely at your new home. Your kind words about their care and attention mean a lot to us.
We are committed to providing exceptional service and it’s rewarding to hear that you were happy with the experience. If you need any further assistance or have any questions in the future, please do not hesitate to contact us.
Thank you once again for choosing United Regions Van Lines and for your kind feedback.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed May 29, 2024
Please be warned about this company. Their costing on the day of the move doubled, their delivery timeline was not what was told to us; then the day of delivery we were told to pay an additional 1k because the semi was too big to navigate the driveway (this surely could have been ascertained earlier) then despite drivers then getting a smaller truck we were still required to pay the 1k. We just wanted to cut any association with this unscrupulous company. The 70” TV was damaged beyond repair as were many of the contents in the boxes. This company needs to be held accountable for ripping consumers off. Yelp reviews bears further testament to this. Do not use this company.
Thank you for bringing your concerns to our attention. We deeply regret the issues you encountered during your recent move. Your feedback is extremely important to us, and we are committed to addressing and resolving your concerns promptly.
We sincerely apologize for the following issues you experienced:
1. **Increased Costs on Moving Day**: We understand that the cost of your move doubled on the day of the move. This is not the experience we strive to provide, and we regret any stress or inconvenience this caused. Our aim is to provide accurate estimates based on the information provided, but sometimes additional costs arise due to unforeseen circumstances. We apologize if this was not communicated clearly.
2. **Delivery Timeline**: We are sorry that the delivery timeline did not meet your expectations. Accurate and reliable scheduling is a key aspect of our service, and we regret any miscommunication or delay.
3. **Additional Charges for Smaller Truck**: The $1,000 charge for using a smaller truck due to the semi being too large to navigate your driveway should have been anticipated and communicated earlier. We apologize for any frustration this caused. Even though the smaller truck was obtained, the cost associated with this service was still required.
4. **Damaged Items**: We are particularly concerned about the damage to your 70” TV and other contents in your boxes. Your belongings are important to us, and they should be handled with the utmost care. We regret that this was not your experience.
To address your concerns, we propose the following steps:
1. **Review of Charges**: We will conduct a thorough review of the charges applied to your move to ensure they were justified and in accordance with our policies. If any discrepancies are found, we will rectify them promptly.
2. **Damage Claims**: Claims for damaged items are handled by a third-party processor. Please contact our office or visit the third-party claims processor's website to file your claim online. For updates, you will need to contact the third-party claims processor directly. We will assist you throughout this process to ensure it proceeds smoothly.
3. **Enhanced Communication**: We are taking steps to improve our communication protocols to ensure customers are fully informed about potential charges, delivery timelines, and any additional services required during their move.
Your satisfaction is important to us, and we are committed to making this right. Please provide us with any additional details or documentation that can help us address your concerns more effectively. Our customer service team will contact you within the next 7-10 business days to discuss the next steps.
Thank you for your understanding and patience. If you have any further questions or need immediate assistance, please do not hesitate to contact our Customer Service Team directly.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed May 28, 2024
I am currently waiting for the 7th day for a move from Phoenix to Orange County, CA. About a 7 hour drive. URVL are duplicitous from the get go. They DO NOT tell you the move will not happen right away. My items are sitting in their storage facility. I was not told my items would be offloaded while waiting for a semi to pick the items up for the move. My items are being HELD HOSTAGE. There is way more to report but I will save that for later. Bait and Switch all along the way. DO NOT use this company.
Thank you for sharing your concerns regarding your recent move from Phoenix to Orange County, CA. We deeply regret any frustration or inconvenience you are experiencing and appreciate the opportunity to address your concerns.
We understand your disappointment with the delivery timeline. As per our agreement, the delivery window is 0-17 days. Your readiness date was May 23rd, and we are within this timeframe. We apologize if there was any confusion about this schedule and the logistics involved in the move.
We also regret that there was a misunderstanding regarding the handling of your items. It is standard practice for items to be stored and then loaded onto a semi-truck for transport, especially during peak moving seasons. We aim to communicate these details clearly at the time of booking and in our written agreement.
To ensure a smoother process moving forward, we will take the following steps:
1. **Review Communication**: We will review how we communicate our delivery timelines and logistics to ensure that all customers fully understand the process and expectations.2. **Immediate Update**: Our logistics team will provide you with an immediate update on the status of your delivery. We will work to expedite the process as much as possible and keep you informed every step of the way.
We sincerely apologize for any distress this situation has caused and assure you that we are working diligently to complete your move as quickly and efficiently as possible.
If you have any further questions or require immediate assistance, please do not hesitate to contact our Customer Service Team directly.
Thank you for your understanding and patience.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed May 28, 2024
If I could give this company a negative rating I would do so without a moment's hesitation. This company uses predatory business practices to scam its customers. We recently moved from California to Alabama and shopped around for quotes from various companies. The Salesperson from United Regions Lines, Eric, was Fantastic. The entire quote was done through a video chat, he made us walk through our apartment showing him all our belongings and documenting them to price the move. The quote we received from United Regions was in line with the quote we received from other companies. We decided to use them because of Eric and we thought they were the same company as United Van Lines which is large and reputable.
We paid our deposit and it was agreed that they would pick up on the 10th and deliver on the 16th. On the evening of the 7th, we received a call to say that they would be there to pick up the next day at 8 am and we needed to have the balance for the move ready in cash or Money Order. Obviously, we were not ready for them 2 days early. As much as we argued with them that this was not as per the agreement, their attitude was "take it or leave it", they are busy and if it doesn't suit us we can cancel the move and they will keep our deposit. We had no option but to work through the night to finish our packing.
The next day two gentlemen appeared in a plain white box truck and demanded the balance from us before they would start loading, we handed over the cash. They then proceeded to walk around examining our boxes and furniture. We were then told that we had more Cubic Foot than what was quoted and he would have to contact the office before he could load anything. I showed him that everything in the apartment was listed in the quote and there was nothing extra. Regardless, he wasn't interested and neither was their office, the agreed-upon quote suddenly became twice as expensive going from 8K to 16K. Again we could either take it or leave it but either way, they were keeping the deposit if we cancelled.
With only 2 days left on my lease, it would be impossible for me to find another mover, we were tired and they had us over a barrel so we had to negotiate with them. We agreed that for 2.7K more they would take all our boxes and personal items but none of our furniture. Seemed to me that it would be cheaper to buy new furniture than to move the quality stuff that we had. In 2 days it was impossible to sell the furniture so we ended up giving some away and paying to have the rest removed.
Unfortunately, that is not where this saga ends. They were supposed to call us to let us know about the delivery. When we did not hear from them we followed up. After many calls and voicemails, which were never responded to, we eventually got hold of a live person on the 15th, turns out that our belongings that were supposed to be delivered the next day were still sitting in a warehouse in California and they had no idea when it would be put on a truck, let alone be delivered. Again as much as we argued the quote promised delivery on the 16th, as far as they were concerned as long as they deliver within 30 days of pickup everything they are good. After numerous daily calls to get an update on when our belongings would be loaded, on the 22nd it was put on a truck and we were told it would be delivered within 17 days.
On Sat 25th at 10:40 AM, I received a call from them telling me that they would deliver on Memorial Day but the truck could not deliver to my door because it is too big to maneuver in the narrow streets so I would have to pay an extra $800 for a door delivery and that along with the 2.7K need to be in Postal Money orders otherwise they will not deliver. The Post Office closes at 2 PM on Sat, again putting me under pressure. I had to go to 4 Post Offices until I found one that had Money Orders in Stock.
After all that, my belongings arrived the day after Memorial Day. Most of the boxes were damaged, even the ones that had fragile stickers on them were handled roughly. The boxes were dumped in my new apartment and within an hour they were gone. The inventory list that was painstakingly filled out when they picked up for the move was not used to check what was delivered, nor was a copy given to me. At this stage in time I have no idea if all my belongings have even been delivered.
This has been the most harrowing experience in my life, United Regions Van Lines feeds off the good name and reputation of United Van Lines and has mastered the art of putting people under pressure and preying on their customers, every review I now read tells the same story. I am surprised that the Better Business Bureau has not taken them to task, they deserve to be shut down.
Reviewed May 22, 2024
We moved recently and used this company. When they unloaded the van into our new home and we started putting things away we noticed things did not show up. How do they put a sofa table and a metal bistro table with 2 chairs on a truck and they are not there when delivered!!!! There is also a large mirror missing. When you call or email them about these items they do not return your call or email. Costs a lot of money for this move and your belongings are not important to them. DO NOT RECOMMEND!!!!
Reviewed May 22, 2024
I was thoroughly impressed with the professionalism of this moving company. They handled my move with precision and care, ensuring that everything arrived safely and on time. The communication throughout the process was excellent, and they made sure I was informed every step of the way. They were proactive in addressing any concerns and made the entire process hassle-free.
Thank you for your kind words and for sharing your positive experience with our moving services. We are thrilled to hear that our team impressed you with their professionalism and efficiency during your move.
Ensuring that your belongings arrive safely and on time is our top priority, and we are delighted that we were able to meet your expectations. Excellent communication throughout the process is key to a successful move, and we are glad to hear that our team kept you well-informed every step of the way.
We strive to address any concerns proactively and make the moving process as hassle-free as possible for our customers. Your feedback is greatly appreciated and motivates us to continue providing high-quality service.
Thank you again for choosing United Regions Van Lines. If you have any further questions or need assistance in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed May 19, 2024
Upon the suggestion of a close friend who had utilized their services multiple times, we opted to engage this company for our relocation from Florida to Virginia. Our friend spoke highly of their reliability, assuring us that we would be in good hands. True to his word, our experience was nothing short of exceptional. From the initial planning stages to the final delivery, every aspect of our move was handled with precision and care. The professionalism exhibited by their team, coupled with their attention to detail, left a lasting impression on us. As a result, we wholeheartedly recommend their services to anyone seeking a stress-free and efficient relocation process.
Thank you for taking the time to share your positive experience with our moving services. We are delighted to hear that your relocation from Florida to Virginia went smoothly and that you found our services to be exceptional.
We are grateful for your friend's recommendation and are pleased to know that we lived up to the high expectations. It is our goal to provide a seamless and stress-free moving experience for our clients, and we are thrilled that we were able to achieve this for you.
Your kind words about our team's professionalism and attention to detail mean a lot to us. We strive to handle every aspect of the moving process with precision and care, and it's rewarding to hear that our efforts made a lasting impression on you.
Thank you for wholeheartedly recommending our services. We greatly appreciate your trust and support. If you need any further assistance or have any questions in the future, please do not hesitate to contact us.
Sincerely,
Customer Service TeamUnited Regions Van Lines
Reviewed May 15, 2024
If I could rate this group lower I would. I wish my experience with them was over but unfortunately, it feels as though we have just begun. We chose them over another group as their reviews were "better" however I wish we could go with the other group. The problems started early, they quoted us a time slot from 10 am-1 pm to show up and begin the move. They "got a flat tire" and eventually showed up to our house at 5:30 pm... Obviously this isn't convenient and forces you to reschedule things but I figured, stuff happens and give them the benefit of the doubt. On their site, they go out of their way to ensure that they are not a "contracted service".
However, when the Enterprise van pulled up and three guys jumped out who said they were contracted out of Chicago for this job in Indianapolis we learned different. In the weeks prior we had been on multiple phone calls and sent pictures of every house in the room for the "estimate" of the moving fees and such. Within 5 minutes of getting out of the truck the head guy said he could already tell we were well above the estimate and would be expected to pay more. This, obviously unfortunate is not even the biggest of my worries.
But, do know, our new "Estimate" was now 5k higher than the original. Within the first couple minutes, one of the workers walked right into one of our bathrooms and began to use it for 10-20 minutes... although not a big deal again, maybe ask first? We also have a gym that one of the workers felt it necessary to get a workout in while packing up our stuff. The head guy was seen multiple times smoking a weed pen, he also disappeared for an hour and a half "lunch" at 6:30 pm (Again got there at 5:30 pm).
When charging us the money for all this extra packing material they used, they did not wrap our couches right and there are cut marks to be seen on the couches as they dragged them around. A hutch we paid EXTRA money to be securely taken care of, I have doorcam video of them banging it off the ground. They finished packing the truck at 1:30 am, unfortunately, we had to change our own travel plans because of them but so be it again.
When they finished, to our surprise we still had 3 mattresses a box spring, and a multitude of other things listed in the estimate and appraisal not on the truck. Unfortunately, the estimate was off by enough that I had to go then rent a box truck to move the rest the 1000-mile journey. To our shock, because the truck was filled they actually STRAPPED our master mattress to the box of the box truck. At this point, we were so fed up all we could do was take pictures and wait until the morning to reach out to management where we hoped all this could be resolved or looked at.
The next morning I got on the phone with management, showed them pictures of everything and explained our story. They were "mortified" by our experience and the illegal strapping of the mattress. After apologizing immensely, they promised to get right back to us and that they would "make this right" Unfortunately, it has been a month, we have not heard anything from management, and even after sending an email of "Hey you said you were going to make this right. I really don't want to start posting negative reviews" still have yet to hear from them. Unfortunately, this company that you pay a good price for, to make your lives easier, simply has made our lives worse over the last couple months with no remorse.
Reviewed May 7, 2024
When it came to relocating from my studio apartment in NH to a new place in NY, I decided to hire this company for the job. Their handling of the move itself was satisfactory, but what truly impressed me was their pricing structure. The transparent manner in which they provided quotes not only made me feel valued but also instilled a sense of trust. Needless to say, they've earned a solid 5-star rating from me.
Thank you so much for your positive feedback and for taking the time to post this review. We're glad to hear that your move from NH to NY was handled to your satisfaction and that our transparent pricing structure contributed to a trustworthy experience. Our team strives to make every move as smooth and clear as possible, and it’s wonderful to know we’ve earned your trust and a 5-star rating.
We look forward to assisting you with any future moving needs and thank you for choosing our services!
Reviewed May 4, 2024
These movers are top-notch – they listen carefully to instructions, offer accurate quotes, and stick to pickup and delivery schedules flawlessly. Their support team is exceptional, addressing any questions or concerns with ease. Their transparent pricing structure was a key factor in my decision to hire them. Not to mention, they handle belongings with care, ensuring everything arrives intact. I'm extremely pleased with their service and wholeheartedly recommend them. (Moved from California to Kansas).
Thank you so much for your glowing review! We're thrilled to hear that your move from California to Kansas went smoothly and that you were satisfied with our services from start to finish. It’s our priority to maintain clear communication and provide reliable, transparent services that meet the needs of our clients. We're especially pleased to know our team handled your belongings with the utmost care and that our support team was able to assist you effectively.
We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing us for your moving needs!
Reviewed May 4, 2024
It was the most horrific and terrible experience we have ever had. We got a quote from them in February. Someone came into the apartment, took pictures of everything and finalized their quote. We signed the contract based on an estimate that they gave us and after visiting our apartment and taking pictures, nothing changed. They gave us a quote and over the phone we told Jack ** that we need to check other quotes. He asked what it would take to earn our business. After negotiation, we landed at just over $5000. When they came to pick stuff up today, they said elevator, distance, tables with glass, marble coffee table, and mirrors, none of those were in the estimate. Also, they said we had more boxes than what was in the contract.
They said the price is $7800. They basically held us trapped because we had to move, but they would not start loading before we agree on the new price. Jack ** disappeared from the face of the earth and never answered his phone. Their office people told us why did we trust the number of boxes in the estimate because the cubic feet of our stuff was too low in the estimate. And we were like "So why did you come in to do the estimate".
This was the most awful experience we ever had. Then they said you need to pay $3200 before they start loading. I asked don't you think you need to communicate these beforehand? Last year we moved from Canada to SF and it cost us less than what this move cost us. NEVER EVER USE UNITED REGIONS VAN LINES. What they did to us was a complete robbery, and now I think they are going to mess it up at the delivery too, because when the guy asked for a tip I said I had left the tip aside, but now all that is gone to pay their extra 2000 bucks.
Reviewed May 3, 2024
Only when we compared our moving experience with that of another family in the neighborhood did we realize we made the right choice. Our move was fast, simple, and free of damage, unlike theirs, which was the complete opposite. What's more, we paid roughly the same amount. Definitely recommended!
It's fantastic to hear that your experience stood out positively, especially when compared to others in your neighborhood! We're thrilled to know that our service met your expectations in terms of speed, efficiency, and care. Thank you for your recommendation and for choosing us for your moving needs. We appreciate your trust and are glad we could make your transition smoother and hassle-free!
Reviewed April 30, 2024
The attention to detail displayed by this moving company was truly impressive. They took the time to carefully wrap and pack each item, ensuring that nothing was damaged during transit. Even fragile items arrived intact, which is a testament to their skill and expertise. I wouldn't hesitate to use them again in the future.
It's wonderful to hear that your moving experience was so positive! Ensuring that every item arrives safely at its destination is our top priority, and it's great to know that our team's attention to detail made such a difference for you. Thank you for taking the time to share your experience, and we look forward to helping you again in the future!
Reviewed April 27, 2024
I can guarantee that any good review on here is fake which fraud and should be looked into. I was moving from Atlanta to NYC. I called this moving company in early November and told them my move in date is in late November and that I expect my stuff to get there within 2-3 weeks. The sales man told me it shouldn’t be a problem, but that they can’t guarantee it because you never know what will happen on the road due traffic, weather etc. they came that week to pack my things and everything went fine except they added about %20 to the cost for the materials they used. Like tape and boxes etc. I called them a little before my move in date to get an update. It is extremely hard to get them on the phone since most of the time no one answers. When someone does answer they give you an attitude as if you’re bothering them.
Once I got them on the phone I found out that they don’t actually schedule you, load you, and deliver to you till your move in date, even tho they know the move in date, so my things were just sitting in a ware house for about 2-3 weeks. Then they scheduled my delivery twice and both times their trucks broke down. I didn’t even receive correct info about the whereabouts of my things - the driver and the office were giving me different locations. I called them to get an update and they said it’ll take another week to deliver it, I said okay, but I let them know that in 2 weeks I have an in person training at my new job and I won’t be able to receive a delivery specifically on that one day. Again I gave them a 2 weeks notice which is enough to schedule around that date and either way they were supposed to deliver my stuff earlier than that. They said fine.
I call them 2 weeks later (at this point they’ve had my stuff for almost 2 months total) and asked them for an update. They said that due to that one day of training I had I “rejected delivery” and that I owe them a re-delivery fee of $750. They basically extorted the $750 out of me. Once I paid the $750 fee, my stuff magically appears in less than 24 hours. Explain to me how they couldn’t deliver my things for 2 whole months but once they extort me for an additional $750 somehow my stuff shows up the very next day. All in all costs were around $6200 and the quote I got was around $4500. This company is the worst someone should sue them. Also both my wooden desk and wooden coffee table had substantial damage to them and my leather couch reeked of gravel for some odd reason when I received it, and it took hard work and a long time to get the smell out.
We're sorry to hear about your dissatisfaction, and we understand how stressful moving can be, especially over long distances like from Atlanta to NYC. It sounds like there was a misunderstanding regarding the packing materials and their costs. These materials are crucial for ensuring your belongings are well-protected during transport, and any additional costs associated with these materials are typically noted in our initial estimates.
As for the communication issues you experienced, we strive to be responsive and helpful, and we apologize if we fell short in this regard. It's never our intention to make our customers feel undervalued or ignored. We are committed to improving our customer service experience and appreciate your feedback as it helps us to better understand where we need to focus our efforts.
Regarding the delivery timeframe, while we aim to meet estimated delivery windows, unforeseen circumstances like traffic and weather can cause delays. We try to keep our customers updated on any changes and appreciate your understanding in these situations.
If you have further concerns or if there are specific issues that need resolution, please contact our customer service directly, and we would be more than happy to assist you further. Thank you for bringing these matters to our attention.
Reviewed April 25, 2024
These movers are awesome! Even though I haven't used them before, they did a great job. They explained everything nicely and managed to fit me in for my move even though I asked pretty late. And the best part? They didn't charge extra like some other companies might have. I'm really happy with them!
Thank you for your kind words! We're thrilled to hear that you had a great experience with our moving team. It's always our goal to provide clear communication and flexible scheduling, especially when time is of the essence. We're glad we could accommodate your moving needs without any last-minute fees. Your satisfaction is important to us, and we look forward to helping you again in the future. Thanks for choosing our services!
Reviewed April 25, 2024
The movers handled our move with exceptional precision and efficiency. Despite the complexity of handling 150 boxes, they ensured each was placed in its designated area without any issues. Their ability to complete the job ahead of schedule without any additional fees reflects their professionalism and commitment to customer satisfaction. I am thoroughly pleased with their service and would readily recommend them.
Thank you so much for sharing your positive experience! It's fantastic to hear that our team managed your move with such precision and efficiency, especially with such a large number of boxes involved. Completing the job ahead of schedule and without additional fees is something we strive for, and we're glad this was reflected in your move. We appreciate your recommendation and look forward to assisting you or your friends in future moves. Thank you for choosing us!
Reviewed April 18, 2024
Moving is never easy, but this moving company made it as stress-free as possible. They took care of all the logistics, leaving me free to focus on other aspects of the move. I appreciated their attention to detail and their commitment to ensuring my satisfaction every step of the way.
Thank you for sharing your positive experience! We're glad to hear that we could make your move stress-free and handle all the logistics efficiently. Our team's commitment to attention to detail and customer satisfaction is something we take pride in. We appreciate your feedback and look forward to assisting you again in the future. Your ease during this transition is our top priority!
Reviewed April 16, 2024
Nervous about our move as we gave away original packaging for electronics and appliances. Company assured movers could handle it. On moving day, they arrived with extra hard packaging, packing peanuts, and felt draping blankets to absorb impact and prevent scratches. All fragile items got royal treatment, protected from all sides. Everything delivered in same condition as packed.
It's great to hear that your moving experience was a success and that our team was able to alleviate your concerns about the safety of your electronics and appliances. Ensuring the protection of your items with hard packaging, packing peanuts, and felt draping blankets is part of our commitment to delivering high-quality service.
Thank you for trusting us with your move, and we're thrilled everything arrived in the same condition it was packed. Your satisfaction with the "royal treatment" of your fragile items is exactly what we strive for. We appreciate your feedback and look forward to serving you again in the future!
Reviewed April 16, 2024
When my wife and I relocated from WI to AL, we made a strategic decision. Rather than tackling the packing ourselves, my wife took the reins and directed the movers. While this choice did increase our expenses, it ultimately spared us countless hours of packing and sealing boxes. My wife assumed the role of a drill instructor during this process, ensuring everything was in order. The movers were incredibly accommodating and executed their tasks with excellence. Thanks to their hard work, we are both extremely satisfied with the outcome of our move.
Thank you for sharing your positive experience with our moving service! It sounds like choosing our professional packing option was the right decision for your move from Wisconsin to Alabama. We're thrilled to hear that the team was able to meet your expectations and that they worked seamlessly under your wife's direction.
It's our goal to make the moving process as smooth and stress-free as possible, and we're glad we could help save you time and effort. Knowing that you are satisfied with the outcome of your move is incredibly rewarding for us.
We appreciate your kind words and are here for any of your future moving needs. Thank you for trusting us with your relocation!
Reviewed April 16, 2024
The company offers limited moving insurance options but remains an optimal choice because of its flat-rate pricing and price-matching feature. Excellent customer service. They provide affordable quote, estimated time of delivery as well as reimburse any damaged items.
Thank you for highlighting the strengths of our services! We're glad that you appreciate our flat-rate pricing and price-matching feature, which are designed to offer transparency and ensure you get the best value for your move. It’s our priority to make moving as affordable and straightforward as possible.
We understand the importance of safeguarding your belongings, and while our insurance options might be limited, we strive to provide the best coverage and reassurance. We're pleased to hear you value our commitment to customer service, timely delivery, and our policy on reimbursing for any damages.
Your feedback is invaluable, and we look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing us for your moving needs!
Reviewed April 14, 2024
A very pleasant experience. They showed us that moving companies do not all have to be manned by gruff, grumpy, wordless people! Here was a team of jovial workers who were easy to talk to, listened to instructions, and were able to complete what they were hired to do within the time that they had said they would do it. We were delighted that they were able to not only stick to the schedule but deliver ahead of time at our new place in Oklahoma. Really not a single complaint about anything! I am very happy to endorse them.
Thank you for your kind words and for endorsing our service! We're thrilled to hear that our team's friendliness and efficiency contributed to a pleasant moving experience for you. It's our goal to defy the stereotypes often associated with moving companies by ensuring that our staff is not only professional but also approachable and responsive to our clients' needs.
We're especially pleased to know that we were able to exceed your expectations by completing the move ahead of schedule. Your satisfaction is very important to us, and hearing that we've achieved this goal is the best reward we could receive.
Thank you again for choosing our services and for taking the time to share your experience. We look forward to being of service to you again in the future, should you need us!
Reviewed April 12, 2024
Though I typically refrain from online reviews, I feel compelled to express my admiration for this moving company. Their exceptional service and transparent communication, evident from the initial rate inquiry over the phone, deserve acknowledgment. The straightforwardness displayed by their representative distinguishes them from other movers. The billing consistency further enhances their credibility. They truly enhance the reputation of the moving industry, and I confidently recommend their services.
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that our efforts in providing transparent communication and consistent billing have been recognized and appreciated. It's our top priority to maintain clarity and honesty throughout the moving process, and we're glad it contributed positively to your experience.
We're proud to have earned your trust and recommendation. It means a lot to us that we could contribute positively to enhancing the reputation of the moving industry. Thank you again for choosing our services, and we look forward to assisting you again in the future. Your satisfaction and recommendation are the best compliments we could hope for!
Reviewed April 5, 2024
A moving company that's dependable, timely, and honest is a rare gem. They offer all this at a competitive price point. They aren't the least expensive option, but their fees are entirely reasonable when considering the caliber of service and efficiency provided. The sales team was transparent and precise with their pricing, which was greatly appreciated during my interstate move from FL to MA I plan to use their services again.
Thank you for sharing your positive experience with United Regions Van Lines. It's heartening to hear that our commitment to dependability, timeliness, and honesty stood out to you. We understand the importance of transparent and fair pricing, especially during the stress of an interstate move. Your acknowledgment of our team's effort to provide high-caliber service at a competitive price point means a lot to us. We're thrilled you're considering us for your future moving needs and look forward to assisting you again. Safe travels from FL to MA, and welcome to your new home!
Reviewed March 25, 2024
Fragile items such as glassware, artwork, and electronics require special care during a move, and the movers from this company handled them with the utmost caution. They used high-quality packing materials and techniques to ensure that delicate items were properly protected throughout the entire journey. Additionally, they took extra care when loading and unloading these items, ensuring that they were placed in secure locations within the moving truck and my new home. Thanks to their careful handling, not a single fragile item was damaged during the relocation process.
We're thrilled to hear that our team's careful handling and use of high-quality packing materials met your expectations for protecting your fragile items during the move. At United Regions Van Lines, we understand the importance of safeguarding every item, especially those that are delicate like glassware, artwork, and electronics. It's great to know that our commitment to careful packing, loading, and unloading has ensured the safety of your valuable possessions without any damage. We take pride in our movers' training and dedication to providing secure transportation for all items, no matter how fragile they may be. Thank you for recognizing their efforts and for choosing us to assist with your relocation. Your satisfaction and peace of mind are our highest priorities, and we're here to make every move as smooth and worry-free as possible.
Reviewed March 23, 2024
United Regions Van Lines is a horrible experience. The reason it was formerly United Van Lines is due to renaming themselves once it gets too heated for them. We were lied to at every turn and ended up paying $5500 over their quote. The US Department of Transportation is currently investigating their business practices as the duplicity exhibited by them has occurred in many many instances. Although I will never see any compensation for my damaged property, I take great satisfaction knowing the word is getting out. If you search for United Regions you will see they are in Columbus, Oh and Milwaukee, WI. Unfortunately, we failed to read all reviews from both sites. With them, it’s a game of smoke and mirrors. They have an extremely rude woman working in Milwaukee named Tina. She is the epitome of someone who should not interact with customers.
I put in a claim with their 3rd party processor only to find out from US DOT that delaying tactics are employed and we’re never going to be compensated. When I say run, run. They will extort you by withholding your furniture and charge you whatever they deem appropriate. There is no way to get redress unless you file a court suit and after spending $21,500, I didn’t wish to throw more money into the fire. Read carefully the one star reviews. I can assure you they have merit. Don’t be lured with lowball quotes that they won’t honor. Trust me, run.
Thank you for taking the time to express your concerns and share your experience. At United Regions Van Lines, we prioritize customer satisfaction and strive to provide transparent, efficient, and professional moving services. We take your feedback seriously and would like to address the points you've mentioned:
1. **Association with United Van Lines**: We want to clarify that United Regions Van Lines has never been associated with United Van Lines. We are an independent moving company with our own values and operations. Any misunderstanding in this regard is purely coincidental.
2. **Overcharge Concerns**: We understand that any deviation from the quoted price can cause frustration. Our estimates are based on the information available at the time and can be adjusted based on actual services rendered and the final inventory. If you believe there was a misunderstanding or miscommunication regarding your quote, we are open to reviewing the specifics of your case to address your concerns appropriately.
3. **US Department of Transportation Investigation**: We comply with all regulations and standards set forth by the Department of Transportation. We undergo regular audits and inspections to ensure we meet and exceed industry standards. We are committed to operating within the legal framework and maintaining high ethical standards.
4. **Claims and Compensation**: Our process for handling claims is designed to be fair and compliant with federal regulations. We work with a third-party claims processor to ensure objectivity. If there are delays, they are not intentional, and we aim to resolve all claims within the regulatory timeframe.
5. **Customer Service**: We apologize if any interactions with our staff were not up to the standard you expected, especially regarding your experience with an employee named Tina. We will review this internally and ensure that all our customer service representatives are providing the level of service that our customers deserve.
6. **Extortion and Withholding Furniture**: Our policies and practices do not condone withholding customers' belongings for any reason other than unresolved payment issues as per the signed contract. We understand the importance of delivering your belongings safely and timely. If there were any misunderstandings or miscommunications, we are keen to resolve them.
7. **Advice to Potential Customers**: We encourage all potential customers to read reviews, ask questions, and fully understand their contracts before moving forward with any service. Our team is always available to provide detailed explanations and clarify any concerns.
We are genuinely sorry to hear about your dissatisfaction and the stress this situation has caused. We invite you to contact our customer service directly, so we can further discuss your experience and explore possible resolutions. Our goal is to ensure that every customer has a positive moving experience with United Regions Van Lines.
Reviewed March 22, 2024
From start to finish, the customer service provided by this moving company was excellent. They were responsive to my inquiries, attentive to my needs, and always willing to go above and beyond to ensure my satisfaction. It's rare to find such dedicated service these days, and I truly appreciated it.
Thank you for taking the time to share your positive experience with us. At United Regions Van Lines, we take great pride in offering exceptional customer service, and it's always rewarding to hear when our efforts have made a significant difference in your moving process. Our team is dedicated to being responsive, attentive, and always willing to go the extra mile for our customers. Your satisfaction is our top priority, and we're delighted to have been able to meet your needs effectively. We appreciate your recognition of our dedication, and we look forward to the opportunity to assist you again in the future. Thank you for choosing us for your moving needs!
Reviewed March 17, 2024
United Regions Van Lines was hired based on rates they gave me which later changed. This is the absolute worst moving company I’ve ever heard of. Communication is terrible. They quoted one price then hit me up at midnight during packing for $10k more even though the way they were packing was designed to take more space. They told me if I didn’t approve I could move the stuff myself. There was no customer service to talk to at this time. The movers were taking food out of my pantry and eating it right in front of us. They drove rented trucks. They drive these trucks all over my lawn causing damage and I was told that’s not their problem. The customer service team was closed for a couple of days after my items were picked up and ignored my claims but called me back to figure out how I was I going to pay them more money. I debated how much they were charging and was told I needed to pay to get my stuff.
It took 3 weeks to get my stuff. They would not tell me when it was coming. This is maddening. When the moving truck came I measured the space filled and it was considerably less then what I was charged for and customer service would not acknowledge. There was a considerable amount of damage to my items. The movers didn’t do a proper job labeling the boxes so the movers on the delivery end had to open up all boxes to figure out where they get delivered to. By my calculations I was overcharged by $10k. Stay away from this company. Doing business with them feels like you are being constantly violated and taken advantage of. I have researched them quite a bit since my experience and found that they have consistently terrible reviews and the safety of their drivers and equipment is unsafe according to government websites. There is absolutely no reason to deal with these people.
At United Regions Van Lines, we're dedicated to providing clear communication and transparent services to all our clients. It’s important to clarify that any changes to the initial quote are a result of adjustments in the inventory which directly impact the total cost. We ensure that all packing methods are in compliance with industry standards to safeguard your belongings during transport.
We sincerely apologize for any inconvenience or discomfort you experienced due to the behavior of the moving team; this is not representative of our company's standards. Our fleet consists of leased trucks that undergo regular maintenance and safety checks, ensuring reliability regardless of whether they are owned or leased.
Our customer service operates with the commitment to be responsive and available to our clients’ needs. We regret any communication gaps you might have experienced and assure you that our team is on hand to address concerns as they arise.
Regarding the delivery window, our aim is always to deliver within the estimated timeframe, taking into account the logistical challenges that can affect moving schedules. We understand the importance of receiving your belongings in a timely manner and strive to keep our clients informed throughout the process.
If there's a discrepancy in the billed space usage, we encourage clients to provide specific details so that we can address and resolve any issues directly. We’re committed to fair billing practices and are open to reviewing any concerns you have regarding overcharging with the appropriate documentation.
Your feedback is invaluable for us to improve and ensure that our service meets the high standards our customers expect. We invite you to reach out directly to our customer service team to discuss any unresolved issues, including any claims for damages, to find a satisfactory resolution.
Thank you for bringing your concerns to our attention. We are dedicated to continuously improving our service and customer experience.
Reviewed March 13, 2024
We selected a moving company for transporting our belongings to a new 4-bedroom house in AZ from a 3-bedroom apartment in CA. Their service was exceptional, with the team going the extra mile to accommodate us, mindful it was our initial use of professional movers. The sales manager invested time to clarify the contract terms, ensuring we opted for only the necessary services, which effectively saved us a notable sum. The movers completed the job efficiently and with due care.
We're delighted to hear that your first experience with professional movers met your expectations, and we could assist you in the transition to your new home in AZ. Our team at United Regions Van Lines is committed to transparent and customer-focused service, and it's rewarding to know that this was reflected in your interaction with our sales manager and the careful work of our movers. Thank you for choosing us, and should you need our services in the future, we look forward to helping you again. Safe settling into your new 4-bedroom house!
Reviewed March 11, 2024
RUN, RUN as fast as you can. These thugs lied from the beginning. Don't let them waste your time like I did. It all started with Phillip. I explained to Phillip that I will not need a full packaging because I just relocated 6 months prior. 50% of my items was still in the previous mover's box still. (Any company that gives you part information, watch out). We established a price of $6200. They called me 3 days before picking up (another red flag) I made reservations in the end of January for a March move.
I explained to Lisa that I did most of the packing and I didn't need a full packing. She advised me to let the person who pick up the items would see it. Then the THUGS (AMANDA & TINA) in the office stated I have to Pay for a full packing although I stated this the whole way. They charged me an additional $3000 and would not put me in contact with a manager for days. Then hijacked my items for days. I will be filing in small claims court. I'M SAVING YOU BEFORE THIS HAPPENS TO YOU>.
Thank you for sharing your concerns. At United Regions Van Lines, we aim to provide transparent and comprehensive service from the initial conversation to the final delivery. Let's address the points you've raised:
1. **Starting with Phillip and the initial discussion**: Communication is key to understanding and meeting our customers' expectations. It's regrettable if there was any misunderstanding regarding your packing needs. We stress the importance of clear and detailed contracts to prevent such issues. If there was any discrepancy between your expectations and the contract, we apologize for the oversight.
2. **Signing the contract with full pack listed twice**: Our contracts are designed to reflect the discussed services accurately. If full packing was included in your contract but was not your intention, this should have been clarified and corrected before signing. We encourage all our customers to review their contracts carefully to ensure alignment with their needs.
3. **Partial information and clarity**: Providing complete and clear information is our policy. If you felt you received partial information at any stage, we apologize for the misunderstanding. Our team is trained to offer detailed explanations about all aspects of the moving process, including services and pricing.
4. **Established vs. estimated price**: The distinction between an estimated price and a final price is crucial. Our estimates are based on the information provided at the time of the estimate and are subject to change based on the actual services rendered and the final inventory.
5. **Calling 3 days before pick-up**: Our pre-move check-ins are a standard procedure to confirm details and ensure we're fully prepared for your move. We believe in keeping open lines of communication with our customers throughout the moving process.
6. **Reservation timing**: Planning your move well in advance is always a good practice. It allows us to allocate the necessary resources and scheduling to meet your moving date.
We are here to provide assistance and address any further concerns you might have. Our goal is to ensure a smooth and satisfactory moving experience for all our customers. If there are specific issues you'd like to discuss or if there's anything we can do to assist you further, please don't hesitate to reach out.
Reviewed March 4, 2024
I totally forgot to leave a review last time because the move was crazy busy, but I'm making sure to do it now. We used these guys before, and they were awesome, so it was a no-brainer to hire them again for our move from IL to PA. They're super affordable, quick, safe, and reliable. Seriously, they've totally knocked it out of the park twice now. If we have another move coming up, they're definitely getting a call from us.
Thank you for trusting us with your move from Illinois to Pennsylvania. We're thrilled to hear that our services met your expectations once again. Our team is committed to providing affordable, quick, safe, and reliable moving services. We are pleased to know that your experience was smooth and stress-free. Your continued satisfaction is our top priority, and we look forward to the opportunity to assist you in the future. Thank you for taking the time to share your positive feedback, and please do not hesitate to reach out for your next move!
Reviewed Feb. 29, 2024
The movers once again did an excellent job! With them, you know you're getting the best service and rates, no questions asked. They've never let us down and have even surprised us by going the extra mile when needed. It's service like this that sets them apart. If possible, I'd give them more stars. We upgraded from a 3-bedroom house in Georgia to a 5-bedroom one in New York due to space needs.
Thank you for taking the time to share your feedback regarding your move from Georgia to New York. We're thrilled to hear that our team has provided you with excellent service, and we're honored to have been able to assist you with your transition to a larger home.
We understand how challenging moving can be, especially when it involves significant life changes like upgrading to a bigger residence. It’s heartening to know that we could make this process smoother and live up to your expectations.
At United Regions Van Lines, our goal is to continue improving and offering the best possible service to our clients. Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We look forward to the opportunity to serve you again in the future.
Thank you for choosing us and for your willingness to give us a glowing review. We wish you all the best in your new home and hope you will consider us for any of your future moving needs.
Reviewed Feb. 28, 2024
** Note that we are talking to at least 30+ victims of Coercion and Price Adjustments, Unexplained Charges, Dishonest Communication, and Unauthorized 3rd Party Involvement. Please reach out to us if you are also a victim of United Regions Van Lines**
It's been 12 days since the initial pickup, and we are in complete darkness about the whereabouts of our deliveries as well as when our deliveries will be shipped. The head of customer service Tina ** from the United Regions Van Lines is a horrible human. She has been extremely disrespectful, rude, and malevolent, providing no transparency about our shipment's status, and yelling, and shouting at us on the phone. The refusal to ship our goods and refusal to provide status updates after payment led us to believe our deliveries are being held hostage by this company intentionally.
To add more:
1. Misleading Sales Tactics and Fraudulent Information:
The sales associate assured us at the outset that URVL could ship our belongings within 6-8 days from pickup. It was later revealed that it was a huge lie, and it takes 30 business days from the first available date. The 6-8 days were for an expedited service, carrying additional charges, a fact that was conveniently omitted during initial discussions. Furthermore, he claimed that should our items arrive at the destination before us, URVL would warehouse our belongings for up to 7 days at no additional cost. This information was later proven to be a lie, significantly impacting our moving and financial planning.
2. Dishonest in Customer Service Communication and Transparency:
Despite numerous attempts to obtain updates on the shipment, the responses from URVL's customer service, particularly the head of customer service named Tina ** was extremely abysmal and rude. Our requests for specific information, such as the current location of our truck or contact details for the dispatcher, were consistently denied. It was shockingly disclosed a day before our expected arrival at the destination that our belongings had not even left the initial location, and don't know if it will ever will. This revelation came too late, leaving us without essential items and forcing us to make last-minute alternative arrangements.
3. Financial misconduct and deceitful practice:
The misleading information has already subjected us to unexpected expenses, totaling at least an additional $3k on top of the initial quote. We will keep you all posted on what we find out and might need to involve law enforcement to get our items and deliveries back.
Thank you for bringing your concerns to our attention. We take all feedback very seriously and are committed to ensuring the satisfaction and safety of all our clients. Upon receiving your complaint, we conducted a thorough review of our records and processes related to your case.
Clarification of Facts:Our investigation has revealed discrepancies between the events as described in your complaint and the information we have on record. Specifically:
1. Our service agreements and communications clearly outline the terms of service, including the estimated delivery times and the conditions under which additional charges may be incurred. These are communicated and agreed upon before any service is initiated.2. We maintain a rigorous protocol for customer service interactions, including recording and monitoring calls for quality and training purposes. Our review of the interactions with our team members, including Tina, does not support the characterization of our staff as described.
3. We have strict policies in place to ensure transparent and honest communication with our clients. This includes providing timely updates and accurate information regarding the status and location of shipments.
Reaffirming Our Commitment:We understand that moving and entrusting your belongings to a moving company can be a stressful experience, and it is our goal to make this process as smooth and transparent as possible. We are committed to:
Continuously improving our communication and service delivery.1.Ensuring our pricing and services are clear and transparent from the outset.
2.Providing professional and courteous service at all times.
Offer for Resolution:While our findings suggest that the events as described may not accurately reflect the services provided, we are nonetheless eager to address any specific concerns or unresolved issues you may have. We invite you to contact us directly with any specific details or evidence of your experience that differs from our records so that we can address them promptly and thoroughly.
Sincerely,United Regions Van Lines.
Reviewed Feb. 25, 2024
The movers, known for their kindness and friendliness, displayed exceptional professionalism throughout our moving process. They paid meticulous attention to our instructions, ensuring the careful handling of fragile items from packing to unpacking. As a result, my wife and I are thrilled with the exemplary service we received. Thank you very much!
We would like to extend our gratitude for choosing United Regions Van Lines for your recent move. It pleases us immensely to learn that our team's professionalism and dedication have met your expectations. We understand that relocating can be a stressful process, and our goal is always to alleviate that stress by providing a smooth and seamless experience.
We're honored to hear that our staff's considerate and attentive service made a positive impact on your experience. Our movers are trained not only to handle belongings with the utmost care but also to engage with customers thoughtfully and respectfully.
Thank you for acknowledging the hard work and meticulous nature of our moving specialists. We are thrilled that everything from packing to unpacking was executed to your satisfaction, and we sincerely appreciate you highlighting the safe handling of your fragile items.
Customer feedback is invaluable to us, and we will continue to uphold the high standards that made your move a success. Rest assured, your commendations will be shared with our moving team, which serves as a great motivator to maintain our level of service.
Looking forward to assisting you again in the future, and we wish you all the best in your new home.
Reviewed Feb. 24, 2024
My real estate agent, who has years of experience and has overseen almost a thousand home moves, recommended this moving company to me. At first, I wasn't completely convinced by his suggestion. However, after giving them a try, I have to say, they exceeded my expectations. They truly live up to the praise. If you're in search of a hassle-free moving experience and you're open to spending a bit more for quality service, these movers are the perfect choice for you.
We're thrilled to hear that our moving services exceeded your expectations and that we lived up to the high praise given by your experienced real estate agent. It is always our goal to provide a seamless and stress-free moving experience for all our clients, and we're glad we could do that for you. We understand that moving can be a significant event, and we're honored to have been entrusted with your relocation.
We sincerely appreciate your willingness to spend a bit more for the quality of service we are committed to delivering. Our team works hard to ensure each move is handled with the utmost care and professionalism, and it's rewarding to see those efforts recognized in your feedback.
We look forward to the opportunity of assisting you with any future moves and thank you for choosing United Regions Van Lines for this important transition in your life.
Reviewed Feb. 16, 2024
Guys, this moving company is seriously one of the best in the biz! Their prices are super wallet-friendly, and they perform like champs, just as good as those big-shot movers who charge an arm and a leg. But wait, there's more! Their customer support hotline is like your BFF during the move, keeping you posted on where your stuff's at. Timing is spot on, making it a piece of cake to handle all your move-related stuff. No doubt, I'm gonna hire these folks again.
Thank you so much for your fantastic review! We're thrilled to hear that your moving experience with us was less stressful and that you found our services to be top-notch and affordable. Our team works hard to ensure that we provide the best possible service, from the quality of our moves to our customer support, and it's great to know we hit the mark for you.
We understand how moving can be a challenging time, and we're glad we could make it smoother and keep you informed every step of the way. Your satisfaction is our priority, and hearing that you would choose us again is the highest compliment we could receive.
We look forward to assisting you with any future moves and continuing to provide the excellent service you've come to expect from us. Remember, we're just a call away for your next move or if you have any moving needs. Thank you for choosing us and for taking the time to share your experience.
Reviewed Feb. 14, 2024
United Regions planner does an initial lowball offer even though they had my videos of the house and garage showing furniture, boxes and equipment. They have a note in the contract that says the order can't be cancelled less that 5 business days before the pickup date or they keep the deposit. They didn't do a detailed inventory by one of their people until it's too late to cancel and the cost of the move doubles. At that time it's too late to cancel so they keep the deposit. This is a scam. They said I signed the new contract for my earlier pickup date but it did not show up on DocuSign the same way as originally, so I did not sign the change. They also had the delivery point wrong. I believe someone else signed the changed document as I had mentioned to the planner I wanted to change the delivery date, I believe it is not fair to keep the deposit with all the mistakes they made. I would not recommend them as a fair mover.
In response to your concerns regarding the cancellation policy and the process leading to an updated estimate:
Our commitment to transparency and fairness is paramount, and we ensure all our practices align with these values. The initial estimate provided is based on the detailed inventory and information available at the time. It's important to note that any adjustments to the estimate reflect a more accurate understanding of the moving requirements, including the volume and specifics of the items to be moved. This process is in compliance with US DOT regulations, aiming to provide the most accurate estimate possible.
Regarding the cancellation policy, our contract clearly outlines the terms, including the requirement for a minimum notice period for cancellations. This policy is in place to ensure that we can efficiently allocate our resources and assist other customers effectively. We encourage customers to review all aspects of the agreement thoroughly to understand the terms fully.
We understand the concerns raised about the timing of the inventory review and the impact on the moving estimate. Our goal is always to provide the most accurate estimate from the beginning, and we regret any misunderstandings in this process. We are dedicated to continuous improvement and appreciate feedback that helps us serve you better.
Regarding the deposit, our policies are designed to protect both the customer and the company's interests. In situations where there are discrepancies or changes in the move details, we strive to work with our customers to find a fair resolution.
We apologize for any inconvenience or misunderstanding that may have occurred. Our customer service team is here to address any further concerns and provide assistance as needed. Your satisfaction and trust in our services are of the utmost importance to us.
Sincerely,United Regions Van Lines
Reviewed Feb. 6, 2024
We hired them to move our 3-bedroom house from Cheyenne, Wyoming to Columbus, Ohio. My brother recommended them because he uses their services for his job. I gave them 5 stars for their transparent pricing, which is rare in the moving industry. If you're unsure, check them out alongside other movers.
Thank you for sharing your positive experience and for the five-star review! We're delighted to hear that you found our pricing transparent and were satisfied with our services for your move from Cheyenne, Wyoming, to Columbus, Ohio. Recommendations from family members are a great honor, and we're thrilled to have lived up to the expectations set by your brother's experiences with us.
In an industry where clarity and honesty can sometimes be overshadowed by complexity and hidden fees, we pride ourselves on offering straightforward and transparent pricing. Our goal is to ensure that our customers feel informed and confident in their decision to choose us for their moving needs.
Thank you for encouraging others to consider us when comparing moving services. We understand the importance of making an informed choice and are glad you found value in our approach. We look forward to continuing to provide reliable, clear, and professional moving services to you and anyone else who may need them in the future.
Reviewed Feb. 5, 2024
Whenever I hire, they consistently improve their service. They completed the move of my 3-bedroom house from Philadelphia to Florida almost as quickly as I drove there myself! Everything was delivered without damage. The movers were nice, and it was a pleasant interaction. The price is slightly higher, but I wouldn't trade that for a bad experience with another company.
It's fantastic to hear about your positive experience with our moving services, especially for such a significant move from Philadelphia to Florida! We're thrilled to know that our team not only met but exceeded your expectations in terms of speed, care, and overall interaction. Ensuring your belongings arrive safely and intact is our top priority, and we're glad to have achieved that for you.
We understand the importance of value, and while our prices may reflect the high quality of service we strive to provide, we're delighted that you found the experience worth the investment. Your satisfaction and trust in choosing us for your move are greatly appreciated. Thank you for recognizing the effort we put into improving our services and for your willingness to choose us despite the price difference. We look forward to being your go-to moving company in the future and continuing to deliver the level of service you've come to expect from us.
United Regions Van Lines Company Information
- Company Name:
- United Regions Van Lines
- Company Type:
- Private
- Formerly Named:
- United Nation Van Lines
- Address:
- 1515 Ellis Street
- City:
- Waukesha
- State/Province:
- WI
- Postal Code:
- 53186
- Country:
- United States
- Website:
- www.unitedregionsvanlines.com
