United Regions Van Lines Reviews

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About United Regions Van Lines

United Regions Van Lines specializes in long-distance and cross-country moves and has experience with residential, commercial and corporate relocations. The company has a fleet of trucks registered with the Federal Motor Carrier Safety Administration (FMCSA). United Regions Van Lines has provided services for over 12,500 moves in the U.S.

Pros
  • Easy booking process
  • Multiple packing options
  • Dedicated moving coordinator
Cons
  • No local moves
  • No international moves

United Regions Van Lines Reviews

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    Page 5 Reviews 440 - 640
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    MoversStaffFollow-Through

    Reviewed March 1, 2023

    The most important factor in our considerations when we decided to review this company after they helped us move from Wisconsin to N Carolina is whether or not we would entrust them with our things again. The answer is YES! They have shown itself to be trustworthy by not just doing what they said they would but also by the time they set. We have always had problems with other movers when it comes to timing. I don't understand why because they managed to do it seemingly so easily. All these things made it clear that we made the right decision and that we should hire them in the future, too.

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    Customer ServiceSales & MarketingMoversPunctuality & SpeedStaffRates

    Reviewed Feb. 25, 2023

    As you can see by my rating this has been the best move so far. The communication with John in sales to Debbie, Lisa and Amanda in customer support have been the most professional and friendly. We are scheduled to be picked up this Monday, which was our preferred time and day. Just doesn't get any better. :):)

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedBilling

    Reviewed Feb. 20, 2023

    You want a van line that charges you THREE HUNDRED percent more than the quote? You want a van line who calls you on federal holidays to tell you that you need to take delivery less than 24 hours later and then hangs up on you before you can ask when they'd like to deliver and then refuses to answer the phone out of spite when you call back? Just because she finds it fun to mess with you?

    You will love these guys if you like really rotten customer service. LITERALLY anyone who does not steal your stuff is better than United Regions Van Lines. Amanda in billing should really find another job because she's going to make everyone hate this company and will eventually make sure no one wants to do business with them. If you have to work with her ever, just walk away. ZERO STARS. We've moved fifteen times in twenty years and I've never had a move this horrible.

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    PriceMoversQuote AccuracyRates

    Reviewed Feb. 20, 2023

    I have given up trying to find a better moving company than this one. Every time I think I have found one and hire them, they end up messing up things that these men has always managed to handle with ease. The best thing is that despite providing what is clearly superior work, this crew has kept its prices reasonable even as the inflation goes crazy all around us. With this beautiful balance of cost and quality so clearly in the customer's favor, I am so surprised that some people still leave them reviews less than 5 stars! It's almost enough to make me think it's jealous rivals leaving fake reviews! Don't take my word for it-try them and see for yourself!

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed Feb. 18, 2023

    As someone who has hired moving firms no less than 15 times, I can confidently say that this company is a world apart from your regular movers. They are consistently trying ways to improve their service, always adding perks to each package they offer and using the feedback they get from customers to tweak how they operate. I have personally noticed several new things in the past few moves, for example, they have started calling clients before they arrive so the client is not rushed. Another good feature is how they manage to offer such accurate quotes – it ensures that there is no nasty surprise when it comes to time to pay.

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    PriceMoversQuote AccuracyRates

    Reviewed Feb. 15, 2023

    We hired this company for a particularly complicated move because we felt they were the only ones who would be able to handle it without charging an exorbitant rate. The issue was that we had made some major home refurbishments a few years ago that made it impossible to move the larger furniture pieces out of our door. The guys proposed to move them out of the house from the first floor balcony using a crane. A couple of other companies that suggested the same thing gave us ridiculously expensive estimates. We hired this team and they pulled it off exactly as planned without any incident. Other movers may be good as well but these showed us that it is possible to be great and affordable as well.

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    Sales & MarketingPriceMoversQuote AccuracyStaffTransparency

    Reviewed Feb. 9, 2023

    5 stars. I am very happy that I spend quite a significant chunk of time researching movers because I ended up selecting this great company, which did an excellent job for our move to Columbia, MD from S Carolina. I’ve realized that almost all moving companies advertise with the same language and promises and that you have to ask for specifics to really know how they will do. This one turned out to be the only one of the 8 companies that I contacted that was willing to be fully transparent (in terms of cost, especially). This move was completed faster and at a lower cost than my previous moves over a similar distance. I highly recommend.

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    MoversPunctuality & Speed

    Reviewed Feb. 9, 2023

    We had a ton of stuff to move from our house in Covington, LA to another house in Louisiana as well as to storage in Tennessee (while I look for a permanent place to stay there). This made for a rather complicated move that was handled very efficiently by the moving crew. They made the entire affair bearable after we were dreading it and expecting the worst. The time factor was very important for us and we are really glad that they abided by the schedule we had set. In fact, they even made the extra effort and delivered faster than we had hoped. Wonderful experience!

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    MoversStaff

    Reviewed Feb. 9, 2023

    We have hired this professional movers for all our moves over the past few years because we have been happy with the service they deliver every time. I think that the company is very well managed, and that the team is all on board with a plan to provide high-quality moving services, no matter the distance or the customer. I say that because I acknowledge that I can be a difficult and demanding client. Despite my constant questions, the team handled themselves with decorum and did a very good job moving me from Ohio to Florida. I will definitely be recommending this moving company, something I rarely do for any service.

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    Movers

    Reviewed Feb. 9, 2023

    We were traveling back to the US after a few years abroad and returned after the pandemic restrictions had been lifted. We hired this company for the job of moving our things out of storage in Trenton, NJ to our new house in Huntsville, AL. They were also hired to do the unpacking and arranging of things in our new home. It was such a pleasure to return home from the border and find that everything worked as it should, even with a simple thing such as movers. The moving crew was very good and I am happy to recommend this company’s services. 5 stars from our happy family.

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    PriceMoversQuote AccuracyStaff

    Reviewed Feb. 9, 2023

    This was the first move I have ever made with the help of professional movers. So, I did feel the sting of the cost as compared to doing it on your own. Still, when I think back to how convenient it was, how simple and painless the movers made it, and how everything was done on time (and on budget), I can’t help but agree that it was money well spent. I chose this prof team for its stellar reputation and I agree that the positive things said about them are true. If you are willing to spend on professional movers, I would recommend them.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsMaintenancePackingStaffBilling

    Reviewed Feb. 9, 2023

    Let me begin by saying we are professional movers as we've moved about as many times for work as years we have been married. Typically, we use the same movers who have been terrific but this time travel for them would've made the move cost prohibitive. We searched on-line and based on the reviews landed on United Regions. The initial response time and Colby, our rep was very responsive and professional. We scheduled the move for just prior to the closing date on our home. We then received a follow up call that our moving date would need to be changed to the prior weekend which was not convenient but we rolled with it. It forced a whole chain of events with changing the closing date.

    After Colby provided the initial quote virtually, Lisa called to review the quote. During the process, we removed several items that were not making the move but of course, it has no material impact on the quote. We also discussed payment. Because they had moved the date up to the weekend, our only options for payment were Zelle or postal money orders for the deposit and postal money orders for the partial payments to the driver since they are not open on weekends. Apparently, United Regions had some previous payment issues which drives the policy. Again, another inconvenience for us.

    Fast forward to moving day, almost immediately the driver walks in and says, "We underestimated the quote." I said, "How do you know?" He responded, "I just know." After haggling, he agreed to wait until we got the truck loaded to determine unequivocally the quote had been underestimated. I knew we were just buying time for the inevitable.

    The process of packing was OK but when they got to the garage it was clear they just didn't care based on how we unpacked it on the other end. Broken items and things that should have been wrapped that were not. We get the truck packed and the driver calculates the quote has been underestimated by $2100...not great on a $7500 initial quote. Then comes the back and forth of how we are going to pay for it since the bank was closed at 2pm on Saturday. We finally agreed to Zelle the driver the balance and he would in turn reimburse the moving company. Sketchy scenario but the option was to leave the balance of the items off the truck.

    We settle up and the driver pulls off only to realize there were bathrooms, laundry room and items in the master bedroom that hadn't been packed (somewhat our fault for not checking). Now we had to pack the remainder and figure out how to play Tetris to get these items into two sedans. I'm not sure how the quote could be so grossly off and yet we left items behind. It really was a bad experience and we won't move with United Regions again nor will we recommend.

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    Customer ServiceTechPriceMoversQuote AccuracyStaffBillingHonesty & Transparency

    Reviewed Feb. 8, 2023

    This URVL movers has worse business ethics. from salesman to office rep name Liza. They're con & arrogant human beings. Just a heads up. This company doesn't take credit cards. Very inconvenient practice of a business. IMO never hire a moving company that don't want to visit your house for an estimate. Bekins are way better than this United Regions. Bekins were honest, charge by weight, accept credit cards and rep. go to your house to do an estimate.

    This United regions, don't have sympathy to those people that are in need of changes to the contract signed. And take note & beware of trusting your bank account to them because they just took money without your permission. I wish I did not call or hire them.. Consumer Affairs should opt them out to their lists. Please Americans read reviews all the time before hiring any kind of service company.. and do not use United Regions Van Lines.. They're not reliable company.. I did not read the URVL reviews before I called the salesman.

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    MoversPackingStaffTimeliness

    Reviewed Feb. 7, 2023

    We had to move to California because of hard circumstances and we are glad that we had a professional and outstanding company to help us do it. They abided by all the regulations (whatever they were!) and followed all the guidelines to ensure a safe and risk-minimized move. The move itself was perfect – the movers arrived on time and worked hard. Each item was packed in the right box and delivered to the right room, all within the time frame they had given us. I am very happy with their service and would rehire this company, no questions.

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    MoversPunctuality & SpeedPacking

    Reviewed Feb. 7, 2023

    My family is a fan of these guys and we have been since the previous move, our first move as a family. Both this time when we were moving from TN to WI, as the first move which was the other way around, the movers made things very simple. You just have to tell them what you want packed together and then sit back as they do it carefully and efficiently. They are fast, though, and had our old 3 bedroom house packed up within a day. It was the same speed and efficiency with delivery in Wisconsin. I am glad we found them and will keep using them for our house moves.

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    MoversStaffRatesHonesty & Transparency

    Reviewed Feb. 7, 2023

    You are never going to be able to tell how good this company is without hiring them. They have such a solid and loyal fanbase because they perform consistently, give a great deal for the money you spend hiring them, and employ a team of hardworking, honest and experienced moving professionals. These were all the things that I found out when I hired them for the first time to move to Charlotte, NC from Jackson, MS. Based on these reasons and my experience, I rate them 5 stars.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Feb. 7, 2023

    Moving day is a lot calmer and more organized when you have an experienced and professional company such as this one handling things. Our 4-bedroom house is always chaotic with 3 kids but somehow the 4 man crew from this company managed to make sense of everything, and got it all packed in the right boxes, and then delivered to the right room in Florida. We know all our own stuff and I doubt that we would have been able to do that so quickly and so efficiently! My favorite part, though, was the positive and cheerful demeanor of the movers, which made this move just a perfect 5 stars.

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    PriceMoversQuote AccuracyPunctuality & SpeedDamage

    Reviewed Feb. 7, 2023

    With my last move a complete disaster, I did a lot more research this time before choosing a company to handle my move from Tulsa, OK to Milwaukee, WI. This company quickly emerged as one of the best options that there are for that route. The reviews told me that they are reliable and cost-worthy, and I have seen that to be true with my own eyes. When the movers came, they arrived right on time. The 3 men worked hard and did a wonderfully good, efficient and safe job. My things were delivered on time and without damage. I strongly recommend these guys.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed Feb. 6, 2023

    I have tried to find a better alternative to this company but they really are the best by almost every gauge as far as I can tell from my research. That includes price, by the way, which I think most people reading reviews are interested in. I’m not saying that they are the cheapest movers but rather that they are well-priced for the kind of service you get for how much you pay. There may be better companies out there but if you need the basic moving service by an efficient, reliable and customer-oriented company, make them your first choice.

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    MoversPunctuality & SpeedValue

    Reviewed Feb. 5, 2023

    Of all the moving companies that I have used in the past, not one comes close to the level of performance and value for money that these guys provide. There are no real complaints I can make about them even though this is already the third time they have moved houses for me. This move was from Chicago, IL to Old Westbury, NY and we were given a team of 4 people for the 3-bedroom house we lived in. The men worked fast and handled everything expertly, from the most delicate painting to the large items of furniture. We give them 5 stars for this move.

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    Sales & MarketingPriceMoversQuote AccuracyStaffBilling

    Reviewed Feb. 5, 2023

    This was my first experience with this company and I now understand what the hype is all about. They are a very meticulous company – they gave me such a detailed breakdown of the cost and travel times and both turned out to be very accurate. I loved that there were no additional fees and charges added to the final bill, a scam that often happens with many of the other movers. They even actually had our things at our doorstep in San Antonio, TX faster than they had quoted! It was the perfect move in my opinion and I would definitely hire this company again.

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    PriceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Feb. 5, 2023

    We had a very nice and orderly move, all thanks to the good and great team. In all our experiences with movers, we have never come across a more helpful and professional group of people. They took care of all our concerns right from the get go and explained their procedures, how long each bit would take, and even tips and tricks on how we could save costs. On the day of the move, the movers we were assigned were very professional as they arrived early and didn’t waste time. We are also pleased to report that our delivery was handled with the same professionalism.

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    Customer ServicePriceMoversQuote AccuracyRefunds & PayoutsPackingBillingTimeliness

    Reviewed Feb. 3, 2023

    Move cost three times the quote and we were told they could deliver three weeks from now and then we were called by the office the next day to say it was next week or MORE charges on top of everything. Basically the packing crew told us whatever we wanted to hear and left the office to give us the bad news. Also took a check for 3k and then refused to cash it so payment was doubled - demanded cash for full amount while holding on to check. Packers were fine but no good communication with office.

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    PriceMoversStaffTransparency

    Reviewed Jan. 27, 2023

    The first time I used this company a few years ago, I was so surprised that they were so good yet so affordable. I have had the pleasure of hiring them a few times now and I am still impressed by the commitment to doing a good job every time. If you are looking forward to a good move, I would recommend you at least contact these guys to see what they have to offer. From my experiences hiring them, I can assure you that it will be organized, transparent, probably cheaper than your regular movers, and you’ll get a friendly, understanding team. 5 stars.

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    MoversQuote AccuracyPunctuality & SpeedDamage

    Reviewed Jan. 24, 2023

    We moved from Mississippi to Ohio last month and we had these great people, the only moving company we trust, to do it for us. The planning phase was very quick since we already knew what package we wanted and the company already had our details from the last move they did for us. On the day of the move, the truck turned up as scheduled. The movers were fast while still being careful. They finished with our 3-bedroom house on time and the delivery in OH was completed as scheduled. No problems at any stage. 5 stars from us.

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    MoversDamageMaintenancePackingStaff

    Reviewed Jan. 22, 2023

    We moved our 2 bedroom house in Summerville, SC to Gainesville, VA. The move was pretty significant because of the amount of things that we had but none of that was a problem for the movers. They got started pretty much as soon as I gave the green light and did not take breaks in the middle unless it was to ask or confirm things with me. Everything that they packed or lifted was handled with great care. I received everything in good condition in Virginia. I am a fan of this company and recommend them highly. 5 stars.

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    MoversRates

    Reviewed Jan. 19, 2023

    These movers were not an organic choice for us because they were recommended to us by a friend. However, we did verify its standing in the industry using online customer feedback and found that it is one of the highest rated and most widely admired moving companies out there. As many of the reviews say, the real difference is made by the moving crews themselves – these men have a real love for their job and spend a lot of effort in making sure that every customer is satisfied. Just like so many other people before me, I am happy with my hire and would use them again.

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    Customer ServiceMoversStaff

    Reviewed Jan. 16, 2023

    We have hired this company numerous times and have always been pleased with the end result. Everyone from the company has been consistently good, with each person doing their job to the best of their abilities. I am just as pleased each time with the people who answered my calls at their office as I am with the ones who did all the heavy lifting. No matter who you talk to, all the staff have the same professional demeanor and will always try to find you a solution. I could not imagine using another moving company.

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    Customer ServiceContract & TermsPriceMoversQuote AccuracyPackingStaffTimeliness

    Reviewed Jan. 12, 2023

    I was given a confirmed pickup date of 12/03/2022. Movers did not show nor did I receive any calls from the office. I tried calling the office, sent text messages to someone named Lisa and Phillip to check on the status, but received no response. My son and I had to stay in a hotel for 3 days because my house had been packed up and furniture sold. Movers finally showed up on 12/05/2022. When boxes/furniture were delivered, the driver, Roman, called to say that they couldn't get the truck (large tractor trailer) up to the house and they would have to hire a smaller truck and it would cost me an additional $600, which was not included in my quote. Needless to say, I was not willing to pay the additional non-contracted cost. I had to have relatives bring their trucks down to the tractor trailer and off load my furniture and boxes and bring them to the final destination.

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    Contract & TermsPriceMoversQuote AccuracyStaffRates

    Reviewed Jan. 8, 2023

    Hiring this company is like having your cake and eating it, too. They give you the best service with as little drama and issues as possible, are very professional in the way they handle your things, and also charge you a very reasonable rate. I have never before come across a moving company that has left me so pleased with our arrangement. Price-wise, they are neither the cheapest nor nearly the most expensive. This average-priced company surprised us with its premium level of service, though. We would be happy to hire them again and again. 5 stars, without a doubt.

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    TechMoversPunctuality & SpeedStaff

    Reviewed Jan. 5, 2023

    This company has been a wonderful moving partner to our firm for many years and has helped our employees relocate all over the United States. We are writing this review as a collective vote of appreciation for the thirty-odd times that we have used their services and been pleased with the result on every occasion. Not only have they always lived up to the terms on the contract, their team always aspires to go above and beyond. They are reliable, fast and your safest option to move from any location to any location in the country. 5 stars.

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    Sales & MarketingMoversStaff

    Reviewed Dec. 30, 2022

    United Regions recently moved our furniture from WA to TN. Matthew in sales was very helpful and the loading crew that arrived were professional and competent. Although we were disappointed to learn that our inventory went to storage for 2 weeks, it turns out this is not uncommon in the moving business. Once the truck left, the trip took only 2 days and the driver, Azamat kept us informed. He was professional and competent with the unloading and furniture placement. I would recommend United Regions Van Lines.

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    MoversDamagePackingStaffRates

    Reviewed Dec. 29, 2022

    If this is the way all movers would operate, the moving industry would be widely respected instead of having the reputation it does. The vibe I got from this company was that they were genuinely interested in helping me have the best move possible. While we were their clients, they treated us with much deeper understanding and consideration. We felt confident that they would do a good job and our faith was rewarded when they completed delivery with no problems a few days ago. All our boxes arrived intact and they did not even have dents, meaning that they had been well cared for along the way.

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    Customer ServicePriceMoversQuote AccuracyPackingStaff

    Reviewed Dec. 23, 2022

    I have never found myself recommending a moving company before but here I am! And that’s only because no other moving company has been as reliable and professional as this one. Right from the first call when we were asking for quotes, they have been polite and helpful. No question is silly – they take the time to explain all their charges and timelines before you move. When the movers arrive to pack your things, they are on time and very courteous. You just give them the basic instructions and they handle everything from a to z. I am very happy to recommend them.

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    Damage

    Reviewed Dec. 22, 2022

    If you are not sure of which moving company to hire, I would recommend that you make this one your default choice. Research other companies, sure, but always have them as a backstop – I guarantee that after a while you will realize that it’s simply better to just choose them right from the start. That has been my personal experience and I assure you that I am very hard to please. Still, they managed to convince me to leave a great review after every hire. It’s not any particular part of what they do but how it all comes together perfectly. 5 stars. My move was great, easy, without any damages.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Dec. 6, 2022

    They were very late with delivery. They lost our 65 inch curve TV. We even had the stand it came on. Then the driver called them to let them know it was on our list. I would never recommend this company.

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    MoversDamagePackingStaff

    Reviewed Dec. 5, 2022

    Our family has been using this great company as our movers for a few years and they have completed around 12 moves for us in that time. I hired them this time to move our 4 bedroom apartment in Chicago to our new 5 bedroom house in Hollywood, FL. The job was completed on time and on budget. The movers were fantastic - they know exactly how to pack every item for maximum safety. They didn't just ensure that the things being moved were safe but also made sure that they didn't scratch the floors or damage the walls in either house. I am very happy with their performance and can’t give them anything less than 5 stars.

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    Customer ServicePriceStaffValue

    Reviewed Nov. 27, 2022

    I have only used a moving company other than this one once - a few years ago - and it was one of the worst mistakes I've ever made. Since then, I have hired this moving company 3 times and gotten the same reliability, care and great customer service that they are known for. I also want to mention that they are affordable and provide excellent value for money. Me and my husband are very thankful for such perfect move, a straight 5 stars.

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    MoversPunctuality & SpeedDamageStaff

    Reviewed Nov. 27, 2022

    We loved our movers! They were so quick, yet careful enough to ensure that they didn't damage anything they were carrying. The whole team was also very polite and, friendly and that made moving with a family with little kids much easier. We also really appreciate how they made the effort to abide by our timing. We had to change the timings a couple of times due to small issues with our new landlords. However, the movers took it all in their stride and made sure we were not inconvenienced. I am very happy with the work they did. 5 stars.

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    Customer ServicePriceMoversQuote AccuracyStaff

    Reviewed Nov. 26, 2022

    I'm only writing this review because the work that this company did was so much better than what I'm used to from moving companies that I have to share my experience. They are literally the one and only company that I have ever hired who have charged me exactly the same amount they quoted, not a single cent in hidden costs tacked on at the end. We had no issues with either pick-up or delivery. Everyone at the company, from the movers to the phone operators to the manager were extremely helpful and polite. Such a difference! They definitely deserve 5 stars.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamageStaffRates

    Reviewed Nov. 26, 2022

    5 stars for this amazing company. The job was to move us out of our 2 bedroom house in Shreveport, LA to a 3 bedroom one in Arnold, MD. We hired them because they were recommended to us by a friend of ours who moves quite regularly. This recommendation turned out to be spot on, the price was reasonable, the movers were punctual, they were careful with our things, nothing was lost or damaged en route, and the movers were very receptive to our ideas of how to move things, etc. Their friendly attitude and also that of the office team went a long way in making us feel that we made the right choice when we chose them.

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    Customer ServicePriceMoversQuote AccuracyStaffRates

    Reviewed Nov. 24, 2022

    I hired this company after they checked out with my vetting process that involved calling them, asking questions to their staff, reading a LOT of online reviews on different websites, and then comparing the quotes we received from several companies I shortlisted. They are one of just two companies that passed the selection process, and won out because they were priced slightly lower despite offering virtually the same service with the same timelines. I have used other professional movers before and the level of hard work and competence I got from this team was comparable to the best of them. I am impressed with their work. Very happy to recommend.

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    Sales & MarketingMovers

    Reviewed Nov. 24, 2022

    I have recommended this company to many friends who have actually gone on to hire them. In all this time, not a single person who used my recommendation has ever complained that they had a negative experience. Instead, all of them have gone or to recommend this crew to their own friends and family. And that's how you can tell that it is really one of the best companies in the business. You'll probably never see a paid ad for them in print or online. Yet, they are a thriving business thanks only to great word of mouth from clients who have had wonderful moving experiences with them. Based on my own experience more than once, I award them 5 stars.

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    MoversPackingStaff

    Reviewed Nov. 24, 2022

    I usually move myself but decided to hire pro movers because there are extensive repair road works going on between South Carolina and Pennsylvania. Instead of trying to keep track of the road closures and diversions myself, with an entire load of cargo, it just seemed better to let the professionals handle it for once. And handle it they did. Everything from the packing up and loading to the unpacking and placement at my new PA house, movers did a great job from start to finish. All I can say is that this company must be really good to completely change my mentality!

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    Customer ServicePriceMoversQuote AccuracyStaffRates

    Reviewed Nov. 23, 2022

    I hired this company for my move from Richmond, VA to Jacksonville, FL two weeks ago. Nowadays, I don't even bother to ask other companies for a quote. They end up in 2 scenarios: 1, that the price is too high, or 2, that the lowest quotes are from shifty companies that employ unreliable part-timers who are usually careless and rude. This crew, however, gives me the high quality service that I want without costing too much. They have moved for me several times and I am always impressed by their timely pickups and drop-offs. The team is also very polite and helpful. I am only too happy to write this 5 star review.

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    PriceMoversQuote AccuracyStaff

    Reviewed Nov. 23, 2022

    We chose to get professional movers for the first time because we simply had too many things to pull the move off ourselves. It was a considerable cost but one that was entirely worth it, all thanks to this wonderful company. The movers handled everything from A to Z, and did it all while taking a lot of care when they were lifting and moving our things. As a result, we are completely satisfied with how smoothly everything went, and how simple it made the entire process of moving from Mississippi to Maryland for us. Very happy to recommend them.

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    PricePunctuality & SpeedRates

    Reviewed Nov. 23, 2022

    We hired this company to move from Augusta, GA to Naperville, IL. The 4 bedroom house itself was pretty straightforward but the complication we had was that my late father's workshop was in the back and we wanted to move it all with us for sentimental reasons. They sent an assessor down from their office who told us they would charge the same rate for the machinery despite the weight, but would send it later than the other things, which was fine by us since we don't use any of it. All our normal items were delivered as per usual, and the workshop followed about 3 weeks later. What a perfect move!

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    Customer ServiceTechMoversPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed Nov. 18, 2022

    We moved from Roseville, Ca to Pierre, SD. United Regional Van Lines was our contracted vendor. They arrived at our home in California on 10/01/22. There were 3 individuals who packed our things on the truck. They inferred our belongings would be following us in just a couple of days. We arrived at our home in SD and began preparing for our thing to arrive. After two weeks, we telephoned United Regional to inquire as to our status. The call taker was rude and told us they had 21 business days to deliver. Our things finally arrived on November 04 at 1730 hours. That is when the real issues began.

    There was only one guy to unload. Our boxes were crushed and many of our things broken. Some of the broken boxes included heavy duty Craftsman hard plastic boxes. They were shattered. The driver struggled to mover our stuff and denied repeated offers for assistance. He damaged walls, banisters and, worst of all, ran a heavy piece of furniture into a metal door damaging it (it now looks like it was struck by an ax.)

    I watched in disbelief as he DROPPED my gun safe…twice! He refused to place the safe where I requested. I guess I understand in that he didn’t have any help. I can’t help but think if the company sent more than one mover, our home wouldn’t be damaged and my safe wouldn’t be scratched up. But wait! There’s more. I retired as a California peace officer after 30 years of service. Several days after our things were delivered, I received a phone call from my former agency. They told me a man in Michigan had contacted them. He had opened some boxes at his home and, based on the content, determined my name and former agency.

    I contacted him and gave him my address. He shipped my things to me. He told me he was reluctant to contact the movers because, based on his experience, he had NO CONFIDENCE they would do the right thing. My wife has attempted contact numerous time to seek redress. Thus far, our calls have been unsuccessful. My recommendation: ANYONE BUT UNITED REGIONAL VAN LINES! If it were possible, this would be a ZERO star review.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 17, 2022

    I hadn’t moved houses in years and chose this company for this move on the recommendation of a friend who has used them a number of times. After using them just this once, I can completely understand why she recommended them to us. They offer a very good balance of cost and service. They are one of the more premium options in the industry but they follow it up by giving you the type of experience that makes people understand that you get what you pay for. I got the first impression of this right away in my first conversation with their office to get a quote. It’s not just the professional way in which the person spoke to me but also the openness with which they told us how they charged and their prompt and direct answers to every question that I posed. And that was not just for the first conversation.

    I had similar experiences during my follow-up calls and no matter who was on the line, they managed to be very professional and reliable. I can say that my confidence that I had chosen the right company for my move grew with every conversation I had with them. This professionalism isn’t limited to the office people. During the prep and the move, the people we dealt with expressed the same competence and reliability. Our move was performed with great care and a lot of professionalism from start to end by everyone involved at every stage. I highly recommend this company.

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    Customer ServiceCoverageTechPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffRatesTransparencyTimelinessDamage Prevention

    Reviewed Nov. 15, 2022

    Updated on 11/30/2022: In the 3rd week of 'camping out' at my new home, I asked for management or executive; I got the 'office manager' who was very defensive; I did learn my stuff was on its way back from Florida! I got a day of delivery a week later. When the driver opened the truck, I thought it had been in a rollover! I had purchased many boxes with intent to resell for reuse. Out of scores of boxes, I might have a dozen worth reusing. Most have a hole or tear, but the worst are ripped or smashed. One tote of quilts was broken open; a metal garage shelving unit was too bent for use; my outdoor furniture cover was ripped.

    I had some breakage, but minimal due to my good packing job. My headboard was smashed at the corner, and the tape used pulled of the finish. I did lose 2 of 3 wreath in their round wreath boxes. I am missing a crystal lid to a crystal candy dish. A piece of my mother's china was broken, but I only know because I found a shard; I counted to find one missing dessert plate. And they were in another box? The movers also broke off the outdoor cover to the electricity outlet at the front door, and said nothing. I could go on.... Do not let anyone you know use Untied Regions Van Lines.

    Original Review: I did my research, and even Consumer Affairs rated this company well! But I have had trouble from day one! United Regions was not the cheapest, and due to these good reports, I forfeited a deposit with a questionable moving broker. But United Regions treated me the same, with vague pick up dates. When given a 2-day pick up window, I requested the first of the 2 days. On a cross country move, i had to make hotel reservations, dog kennel reservations, etc. Instead they moved the 2 day window up by one day; and I was given a 36 hour notice that i would be picked up one day earlier than planned. I hustled in the added stress and got ready. That truck was late, and called to ask - should he load that night (in the dark?) or in the morning (of the day I requested). So I camped out in my house on the floor that night and was loaded the next day.

    Again they were late, coming not in the morning as planned; I received no phone call and had to call to get an explanation. (They had to pick up blankets and supplies.) They came in the afternoon - 24 hours later than I was told. Delivery was worse. The driver who I thought was going across country told me he would see me "Friday, but for sure Saturday" and I assumed he left the next morning, a Saturday. I was halfway through my trip when I got a call that another driver wanted to unload. I had not closed on my new house yet. This was Tuesday. I had given them first available day to drop off was Friday. So my stuff went into storage. I have been "camping out" in my new home for over a week, and was just told I would get my stuff 'next week' - well after the '7-14 day window' that follows the 'first available drip off date'. I am about to check my contract to see ramifications of their failure.

    Communication with 'Logistics" is poor! and Logistics manager needs replaced! I feel like they are 'working me in', being told "they are on other jobs"- or maybe my assertive follow up calls have irritated them. As a customer, I have gotten no helpful responses. Jazmine tried to listen and help, talking to logistics; but one other customer service girl was rude and interrupted, telling me I "don't understand". Maybe they taking advantage of an older single woman? Moving is stressful! Customers need firm dates! But United Regions Van Lines increased stress with their vague dates, short notice loading, trying to unload early, and now the difficulty getting my delivery after the "window" in the contract. None of their 'logistics' worked for me, the customer!

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    MoversMaintenancePackingStaffRates

    Reviewed Nov. 15, 2022

    We rate this company 5 stars based on the very professional move they did for us. We were moving to Colorado from Maryland which is no mean feat given that it included a house full of items belonging to a family of six who has lived in that same place for over 10 years! There was no chance that we would be able to handle something like that on our own so it was a no brainer to hire pros. These guys were suggested to us by my husband’s colleagues who had actually used them for move and was pleased by the work they did. Our movers were just like machines going through the house and just cleaning it out like Wall-E from that movie. Really, that’s what it was like. All neatly stacked boxes in one places that become neatly stacked boxes in the truck and then emerged as neatly stacked boxes in our new yard. They obviously have a very tried and tested way of working and that makes for some really efficient moving. Very happy.

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    PriceQuote AccuracyPunctuality & SpeedPackingRates

    Reviewed Nov. 8, 2022

    The best thing about this company is their upfront pricing structure, something that is far too rare in the moving industry. We were given a quote on the very first day we contacted them and it was accurate to within a hundred dollars of the final price, even though the move was carried out 2 months later. I am also very happy with the packing materials they used – all high-quality boxes, tape and waterproofing that ensure that your things are safe in transit and even when stored. I am so happy with this move from N Carolina to Ohio that I would gladly give them more than 5 stars if it were possible.

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    PriceMoversQuote AccuracyPunctuality & SpeedRates

    Reviewed Nov. 4, 2022

    If you haven’t heard of this moving company, you are among the unlucky few that have yet to discover that you can get really good service at a very good price. They have a pretty good reputation in the industry as people who deliver 100% but still manage to keep their prices on the lower side of the scale. We have now hired them for the third time and have yet to find a reason to complain. I would recommend them if you like quick, polite movers who stick to the times they give you, and charge a reasonable price while they’re at it.

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    Sales & MarketingPriceMoversQuote AccuracyPackingStaffRates

    Reviewed Oct. 31, 2022

    A very reliable company that has earned our trust over several years and several moves. They have consistently performed at the very top of their game, making sure that their performance is never lacking. The team from the movers to the sales staff are so polite. The moving crew always listens to instructions and makes sure that you are happy with the packing and loading. It really is so different from most other movers in this price range. I am so happy for this chance to commend them on their jobs well done. Very easy to rate them 5 stars.

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    TechPriceMoversPunctuality & Speed

    Reviewed Oct. 29, 2022

    If you have been looking for a reliable moving company, your search can end with our favorite movers, like this one. Why do we like them? Number one, they follow the schedule that is agreed upon in the contract – the truck arrives on time and they deliver right on time, too. Number two, the moving crew is perfect – they are always polite and work very hard. Number three, they are affordable – they are neither the cheapest nor pricey but right in the Goldilocks range, which makes them accessible to almost everyone. We could go on with a long list of other reasons but these are the main reasons we give them 5 stars.

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    Customer ServiceTechPriceMoversQuote AccuracyStaffRates

    Reviewed Oct. 26, 2022

    I was calling around getting quotes from different moving companies. I had signed a contract with a company and then received a call from an agent Richie ** from United Regions Van Lines. When I told him I was not interested anymore his demeanor was very aggressive and wanted to know who I signed with. I told him that I was not interested anymore and hung up. He then proceeded to text me the following.---Mrs Rude, I was trying to keep you from moving with a broker. I hope you get screwed by a broker and never see your stuff again.--- When I called him back from that number he text me from **. He proceeded to tell me that I was rude and yelled at me for hanging up on him.

    When I asked to be transferred to his supervisor he hung up. It is not easy being in the customer service business I know because I am in it. This is completely unacceptable and would never trust somebody with this type of attitude providing me a service like moving long distance with my belongings. United Region Van Lines is listed as one of ConsumerAffairs top movers and think they should reconsider this recommendation.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRatesCommunication

    Reviewed Oct. 22, 2022

    My first impression before hiring this crew was that they were a basic no-frills company but that was way off the mark – after they did such a great job of our move from Vineland, NJ to Lebanon, OH, I can only say that they are a company that prices themselves low but manages to perform at a level that you would expect from a much more expensive one. Firstly, they are very respectful of your time. Never being late is one thing but they also call ahead to ensure that you know they are about to arrive. These little things made for an excellent first time hiring them.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed Oct. 19, 2022

    I would like to take this opportunity to personally thank the staff at United Regions Van Lines for the excellent job they did when they moved my Mother's precious furniture from Rainsville New Mexico to Thornton Colorado. From the scheduling with Ritchie to the careful packing of all of her items we had an amazing experience. Elvin and Jamal and Howard did an amazing job. They were extremely professional and courteous and very experienced at what they do. The furniture that they were packing was made by an amazing craftsmen (Our late Father Francisco) and had such sentimental value to our family. It was truly precious cargo.

    It was picked up as we had arranged and delivered in the same condition. Elvin and Slava were present for the delivery. If there is a way to recognize your staff for a job well done please do so. They do an amazing job representing your company. I would highly recommend your company to anyone who is need of movers. Thanks again to Elvin, Jamal, Howard and Slava for getting our most precious cargo home to Colorado. Extremely hard working and caring individuals.

    Thank you

    Angie

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    Customer ServiceCoveragePriceMoversQuote AccuracyDamageRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 17, 2022

    Your insurance won't pay for the damage that occur, sent picture, damage the floors, frame and baseboard. Scratched and bent refrigerator, broke the water line, glass shelves missing in refrigerator, screws or missing. Furniture all scratched. Wasn’t like that on the truck, Hope Chest broken two parts, crystal frames broken, pictures are torn. These were 200.00. These were professional photographs. Fireplace all the back is off and torn. Tupperware large bowl cost 35.00. Claim adjuster gave us nothing for some of these items. Broke 65 inch plasma TV. Cost 800.00. Bookcase has a big hole. 480.60 does not cover these damages. This adjuster was horrible at CSI. I called your office and talked with Lisa. She was rude and did not care how that happened. She even told me I should expect the floors would be damaged.

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    MoversPackingStaff

    Reviewed Oct. 12, 2022

    5 stars and 3 cheers for such great company! They made my first time using a professional moving company such a delight! Until now, I had just hired a truck and had friends help with moving. This time, it was such a pleasure to be able to kick back and watch true pros handle the affair without having to get involved. The movers were fantastic! They were friendly and made sure that my fragile boxes were well taken care of. It was a different delivery crew in CO but they were just as good, which speaks volumes about the entire team.

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    PricePunctuality & SpeedDamageMaintenancePacking

    Reviewed Oct. 12, 2022

    Do Not use this company. They arrived thinking they only had to load and were very mad when they realized they had to pack. They had no packing experience and the fasted pack out I have ever seen but on the other had most things were not packed. Just thrown into a box and what they did pack they used my clothes in my closet to pack with leaving me with many ruined clothes and many broken things tables, mirrors, whatnots, dishes, ruined my tool cabinet now it won't lock or close well. A huge vase that was passed down from family broken, it was not wrapped. Large mirror broken not wrapped. Too many things to mention.

    For compensation you need before and after pictures. Who takes pictures of everything they own for a move from shirts, pants cups plates, glasses, doesn't sound like much but it all adds up. The man in charge spoke little to no English. The workers got into a fight in my front yard, yelling and cussing at each other and he did nothing. When I confronted him he denied it. They were throwing our things in the truck with no regard to our possessions. So many things happened that day I just can't put it all in words. I am 66 years old and disabled and very stressed still over this experience. Please heed my warning Be careful with this company.

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    MoversPackingStaff

    Reviewed Oct. 8, 2022

    I was moving from a studio apartment in Nebraska to a 2 bedroom apartment in California for a new job and this company was recommended to me by my brother who has moved numerous times with them. Even though my old place was pretty small, there was quite a lot of stuff in it and the movers spent a few hours packing it all up and loading it in their van. They still finished faster than I had anticipated so kudos on that. I took delivery of my things at my new place and a different team of movers helped me move in there. Great service again.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamageStaffRates

    Reviewed Oct. 6, 2022

    We hired this company after we heard from several former customers that they are an excellent company. We agree but because everyone has their own criteria, here are our own reasons. 1. They were punctual at every stage, from the pickup to the drop off. 2. They were accurate with the estimate of final charge so no surprises. 3. They were polite, and that means the phone operators as well as the movers themselves. 4. None of our things were damaged when they were transported – everything arrived safe and sound. So, I rate them 5 stars and recommend them highly.

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    Reviewed Sept. 26, 2022

    Though they start off with care and courtesy, after a few hours, times are handled roughly and not secured nor packaged nearly as well. Despite repeated requests to cover the carpeted stairs, no care was taken and the the carpet was soiled to a point beyond even cleaning and required being removed and replaced on the stairs. Grease, oil and the rubber from the two-wheelers being dragged up and down the stairs. This resulted in an additional expense for the sale of the house.

    At delivery, again the same scenario…in the start, care is taken but after a few hours, furniture is handled roughly, damage resulted in an expensive end table being scratched very deeply and unrepairable as well as, an armoir was dropped on the stairs as the guys did not communicate with each other. This resulted in damage to brand new wood floor, new wood stairs, the opposing drywall near the stairs. Prior to the delivery, it was requested that a covering be applied to both the new hardwood floors and stairs, this was ignored. The pricing was increased twice from the initial quote. Buyer should beware and seek other more reputable companies that will adhere to their original pricing. Delivery was delayed until the last day of the stated required days in the contract.

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    PriceMoversQuote AccuracyRates

    Reviewed Sept. 24, 2022

    I have had a lot of experience with movers because my job involves revolving posts around the country and even abroad. I have hired this company before and also used many other moving companies. In all these years, this crew is the only one that I have both rehired and also recommended to others. The difference is simple – this company values its customers as long-term clients instead of temporary ways to make money as much money as possible. They are priced in the medium range, too, which means that you don’t have to pay through your nose for great service.

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    Reviewed Sept. 22, 2022

    F-. We have NEVER had such a terrible move. It was totally unsatisfactory. I am working on our claim now. I have a large number of pictures to put with problems with our move. A very large number of problems. And we don't complain but this is beyond possibly letting it go.

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    PriceQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Sept. 22, 2022

    I am a returning customer for this company and the only reason I keep hiring them is that they have always exceeded my expectations. Every move with this really well-run moving company has been a revelation in terms of how such privately run company can beat the biggest names in the business just by providing the best service possible. I get a very neighborly vibe from them, like I am getting a group of friends to help me move. They are up for any request and can accommodate their service to your schedule and special requirements. Fortunately, they keep their prices in the affordable range despite the high standard. (I was moving from Florida to Tennessee, 3 bedroom house).

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    Customer ServiceProfessionalism

    Reviewed Sept. 21, 2022

    I can't even begin to explain what a horrible experience this was from start to finish. I would NEVER EVER EVER recommend them to ANYONE!!! DON'T USE THEM. BEWARE!!! They have the worst customer service in the world and they still have my check from June 26th that they decided not to cash.

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    Customer ServiceSales & MarketingMoversPunctuality & Speed

    Reviewed Sept. 19, 2022

    I have been trying to get a good and reliable moving company for years and finally succeeded when I found this company. You probably will not recognize their name from some major TV ad campaign and they aren't a household name but in my personal experience, their performance can match up to anything that a customer can throw at them. This was technically the second time I have hired them because I had them move my new wife to Virginia and then followed up myself a week later. Both times, they performed their duties to my full expectations. The movers were always on time and did a quick and safe job. They were also polite, which you can't always expect from moving companies! I recommend them highly.

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Sept. 17, 2022

    Well, I agreed to use United Regions because after talking to the sales rep, I was told it would be $4000.00 to move my belongings from AZ to WA. I signed a contract for this transaction. I thought that was a fair enough price. When their driver got to my daughter's residence, he called and told me it would be an extra $2000.00 if I wanted all of my belongings (this, after he was 4 hours late arriving for the pick up). I told him I was not paying extra, so my daughter had to pick and choose what to send. The driver left over 1/2 my belongings in AZ.

    I left a message for the sales representative, then called his co-worker, who straight up told me that was wrong, that the extra cubic feet the driver quoted me should only be $400.00. He then gave me a number for someone in customer service, who, after hearing my story, said she'd have to look into it, and would call me back. That was Tuesday. My stuff still isn't here, and nobody is returning my phone calls. I will not be recommending this company to anyone.

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    MoversQuote AccuracyPunctuality & SpeedPackingStaff

    Reviewed Sept. 16, 2022

    It has been a long time since I hired professional movers but my expectations were not only met but exceeded by this company. They provided me and my family a premium service that included an assessor who visiting us to give us an estimate, 3 movers, a very large truck with ample space, high quality packing boxes and waterproofing, The moving crew was dressed in crisp and clean matching uniforms. They were very friendly and polite to us. Not only but they were hard workers, too. Our 5 bedroom house was packed up and loaded within the space of a morning. They made delivery at the exact time that they had scheduled it. 5 stars.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed Sept. 11, 2022

    My experience of moving with this company this time was even better than the last (where I also awarded them a 5 star review). The movers were different but the professionalism and dedication to the job was the same. The reason I am more impressed this time is that the price we were quoted by them was about 15 percent lower than the next most affordable quote. That's quite a feat for a company that maintains such high standards and continues to push the boundaries of what a private business can deliver to its customers. Don’t hesitate now – hire them!

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    MoversStaff

    Reviewed Sept. 5, 2022

    My first experience with this crew was a couple of months ago when we hired them to move some of our old things into storage in Maryland, where we used to live. The job they had done with the first move was enough to give us the confidence to entrust the rest of our things into their care as well. In this move, we hired them to move all the things from our old house in Maryland as well as the things in storage to our new home in Florida. The movers were different for this move but they were as good as the first crew. We had a very positive experience and would hire this company again. 5 stars.

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    MoversStaff

    Reviewed Sept. 1, 2022

    We have been hiring movers to move our staff around the country for many years and this company has been our regular moving company for the past several years. This time, we used them for the first time for our own home move. Our employees have always praised this company to the skies and we know why. The organizing team makes for a very smooth operation and they have the right manpower to do a flawless job on the ground. There is no doubt we will continue our professional partnership with them but we now know personally how good they are as well.

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    Reviewed Sept. 1, 2022

    Some of the people who work at this company should get a pay raise, no matter what their salary is currently. One such person is their sales manager who handled and oversaw my move. She made the effort to understand my situation, present all the best and most relevant packages to me, and took a great deal of time to explain all the factors that affect cost, etc. Another 2 are their phone support operators. I called several times before the move and during transit and they patiently explained things to me. I rate them 5 stars.

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    Reviewed Aug. 28, 2022

    Our experience with United Regions Van Lines was rocky at best all the way to downright terrible. I will walk you through our process start to finish to give a taste of what to expect. We start off with making the call to get a quote. I like to see the best in people, so I thought the gentlemen on the other end seemed nice enough. His name was Philip. We went room by room and took inventory of our belongings we intended to move. Quickly I noticed that he seemed to be rushed. I gave him benefit of the doubt as I figure they are probably under a lot of stress being expected to meet a quota of calls made, customers helped, or accounts for service set up.

    I was told our estimated price of about $7k, a 3-day window for pick up, and his word that we would hear back a week in advance to further dial in on what we would be having them move. You know if that had changed or while packing, we noticed some items got missed. Seems like a good standard practice. The roughly 1/3 of the original estimate paid up front was a bit much to swallow, but I was at a point that I needed a mover. I ended up with some questions, so I attempted to call back Philip earlier on. Philip is nowhere to be found. Multiple days pass trying to get ahold of a ghost. I then get passed off to a lady. I think it was Lisa who also seemed friendly, but it was the same game of phone tag to get ahold of her. Finally, I do get a call back from her. She assured me we would still expect them, and our moving date would be the following Monday. Remember she said Monday. She also has me run through my items again.

    Keep in mind both times I counted all current boxes, sizing of those boxes using standard U-Haul boxes as my gauge. We had some standard moving boxes and some older boxes that were unconventional, but similar in size. I also went over rough dimensions with a tape measure on all large furniture items. You know length, width, depth. In this call I get new info that although the movers will be blanketing and wrapping all non-boxed furniture items anything with glass on it like small cabinets with glass doors needed to be handled by us. During our run through of items I noticed that Philip had missed a few notable items that would drop our quote like a missing washing machine and dryer. I also had decided to just go all in and overestimated my boxes to create a financial buffer on my end. I bumped their 60 boxes to 100. This as expected changes the quote and she wanted more money. Our grand total was now about $8.5k.

    A week in advance comes up and I don’t hear from them, so I do reach back out. Somehow, I get ahold of Lisa, and she tells me all is set for a pickup date of that following Wednesday. Not sure why it took me making a call to them to find out that my pickup date had changed, but I honestly was happy to have two extra days to finish packing and finalizing things on my end. Again, though communication just seems to be a struggle for this company. I at this point am very leery, but everything is set and supposedly under control, so I try to just work on everything else that needs done for our cross country move. Day of pick up the truck pulls up right in the expected window. A seemingly friendly Samir hops out and I greet him at the door. I notice right away though that he is the only one there. His demeaner changes. He immediately starts walking through our home with a judgmental look on his face.

    After making himself at home sprawling out at my office desk he comes back to say our estimate was all wrong. Supposedly our quote for just over 1200 cubic feet on our 3 bed, 2 bath home wasn’t enough. He estimated about 1800 cubic feet. Remember that I had gone over every item meticulously with Lisa, measured items as I went with both Philip and Lisa, and overestimated boxes by almost 50%. Did I have more than 60 boxes? Yea, but I didn’t break that 100 box mark. Samir walks to the basement, comes back up and says that our washer and dryer are deemed fragile, and it would be $120 a piece to pack them a way that only he can pack them. So, you know another $240 charge for something that was never once brought up by Philip or Lisa. Communication here is terrible and it is a running theme. I look to my wife as he shows us our new estimate.

    We are now only days from being out of our rental and on the road to a new state to close on our first home. Time is sort of a factor. The new estimate made me want to be sick. Almost $14k was the total he gave us. Why it jumped by almost double for 1/3 of space based on their bad estimate is beyond me. If you want to estimate over the phone, then that should be on them. Sadly, that isn’t the world we live in. We bite the bullet and roll with it. Never again is what we said. I would have rather burnt my belongings in a backyard bonfire and bought all brand new in our new state. However, we didn’t have that kind of time at this point. We let Samir get to work.

    Samir is good at the moving aspect I must admit. He can lift large items without too much stress and get it onto a truck in a seemingly effortless way. Problem here is that we just got an estimate of $14k for a truck and one guy. Turns out Samir dropped the ball and didn’t get movers to help him. We are still on a time crunch and planned to clean that night, the next day, and leave town the following day. Samir being the only guy took some time. That is to be expected. Again, though he should never have been the only guy.

    Midday Samir ordered Domino's for pickup. You know the guy with nothing but a moving truck. Not delivery. Oh no. He instead came to us and asked to borrow our car. I think he sensed some hesitation. So, he quickly corrected that to if we could pick it up for him. My wife was already out and about so she insisted she could pick it up, but something about this just didn’t seem right. He just seemed to make himself at home in our home with our belongings. Just a level of professionalism seemed to be lacking. From the attitude he showed up with, the harshness regarding his company’s incompetency when making estimates, and now this. Midday I noticed a hole in the wall by our stairs. I let it go, because I don’t want confrontation while he is still in our home and handling our belongings.

    Towards the end he manages to also gouge out a part of a doorway with a box spring. I figure that it's an older house. The doorway is not a huge issue and can be fixed up with a stain marker. However, I do bring up the hole in the wall. What does Samir say? “Oh, no that wasn’t me. That was already there. That is why I didn’t mention it sooner.” At this point I just want him to leave. I work in management, and I know when someone is lying through their teeth. He makes up some sort of ** “discount on packaging material”. I honestly don’t know if that actually took place, but what packaging material? The extra $240 you charged me for a washer and dryer you were told would be there. On his way out I had to catch him to point out screws he left behind. Turns out they were for our kitchen table. He just wrapped them in some tape and assured us that they would get where they needed to go. This is important later.

    Samir ends up leaving around 9:30 that night. We are now out half a day in cleaning, and I have to get to a store to buy the material to patch a hole in the wall. Also, at this point I have been told by Lisa and Samir that I can expect my delivery date to be August 17th and that I should make sure I am home that day. Fast forward a week, 1073 miles cross country, living in our new, but empty home for 2 days. I get a bad feeling. So, I call the company to confirm that on that day August 17th, that they were indeed still dropping off our belongings. The new lady on the phone tells me that no. Per our contract the 17th is only the first date of availability for drop off and that the likely date would be 17 days out from then, but by contract should be to us within 30 days.

    I will admit maybe I missed that part. That’s on me, but the fact that it wasn’t clarified by 2 of your employees when I was told, and assured August 17th is again horrible communication. Today is the 27th. The truck did show up with our stuff. I am still assessing what items made it and if anything is missing. I can say that they broke a full-size bookcase in half, snapped a leg of our quilt rack, and seemingly left with one of our tv stands still on their truck. I asked my wife how it went, and she said Alex the driver who works directly for the company was rude.

    He made comments about our couches smelling like dog (yeah we have two dogs), asking why I am not home seemingly insinuating that my wife is not capable of handling herself when I am at work, asked her why she doesn’t have children as if it was his business, avoided all work of unloading the truck or putting furniture back together, rode our bikes in our front yard like a child, and told the other movers to not bother picking up any packing material, because it is not their job. So, he wanted to just leave their tape, and plastic wrap thrown all over our yard just like Samir did with all his tape rolls all over our house before. Also, when asked about the screws to the kitchen table he laughed and said if they aren’t taped to the table then there is nothing he could do. Not sure why it is funny that we may have yet another item mishandled by your company but let’s keep the unprofessionalism rolling.

    To give credit where it is due the team of movers who did all the actual work today were from our new town. My wife said they were all very respectful, worked hard, and did well. One of them even cleaned all the packing material that Alex wanted to leave behind and put it all in one spot. The gentlemen made the comment to my wife that Alex told him to leave it, but that he felt it was very unprofessional and couldn’t do it.

    Long story short I feel United Regions Van Lines intentionally underquoted me to get my business, then continued to lowball me only to extort more money from my wife and I due to our time constraints. Their salespeople are either malicious or incompetent. Their drivers are unprofessional, overpaid, disrespectful, unable to take responsibility for themselves, and in some cases lazy. This experience has told me that from now on I will just sell most my belongings and move myself for any trips further than an hour away. I could have easily just rebought everything I own and moved the essentials/sentimental items on a small U-Haul and still saved money on this move. Please don’t use their company. They say avoid brokers, but this company showed me that even the actual companies play the same dirty tricks and it’s the reason that the whole industry is seen as a big scam.

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    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffRatesDamage Prevention

    Reviewed Aug. 27, 2022

    DO NOT USE THIS COMPANY-RUN! I need so many more words to accurately give a review. They ended up charging us almost double the quote for a move from CA to IA, totaling over 20K. At pickup, the workers packed multiple paintings into a box w/o protection, scratching almost every painting or photo they packed. They dropped tables and lamps w/no padding or protection into large boxes to move so they could charge us for the materials and take up more space as they charge by volume not weight and severely damaged many items because no protection.

    Upon delivery in IA they showed up w/1 person to unload the entire move with no shuttle even though they were informed a shuttle was needed. 4 hours later, they started the delivery after hiring 2 more guys off Craigslist who threatened to leave several times in the middle of the move because they were told it was a 3-hr job and zero boxes. What kind of home move has no boxes? Many boxes and large items were broken, some of them missing. They did not deliver the boxes to the correct room or even the correct building. Some items should have gone to the house got put in the shed, 30 yds away. They did not re-assemble any of items, lots were left in random spots in the house w/ the moving blankets still on & taped up.

    The inventory list, while checking it off during the move, had none of the numbers on the box actually matching up w/ what was on the listing. The driver dispatcher, Randy, was condescending, unprofessional and kept asking to speak to my husband & Randy didn't want to talk to me, a woman, even though I am the one who signed the contract. I have been attempting to work with the company since 7/19/22 to resolve the horrific move however they have no interest in rectifying their mistakes. They finally today offered a very low ball figure of $600 but only if I agree to not file any complaints, agree to not post bad reviews or file any claims. I have spent hours upon hours, over 50 emails & phone calls to no avail. RUN!

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    TechMoversPunctuality & SpeedDamagePackingStaff

    Reviewed Aug. 27, 2022

    I sat back and watched while the moving team cleared out my 4 bedroom house in less than half a day. They were quick but careful, too. I could tell from the quality of the packing boxes and packing peanuts that they used that this is not a shifty operation. Instead, they are a good, reliable company that actually tries to excel at the job they do. The movers were very professional in their identical uniforms with their names, not like some companies where it's just guys in t-shirts and jeans. It was a finely executed move and I'm happy to recommend this company.

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    PriceMoversPunctuality & SpeedDamageStaffValue

    Reviewed Aug. 27, 2022

    We moved to Atlanta, GA from Harrisburg, PA and hired this company for the 4-bedroom job because we were willing to pay more for quality. In the past, we have hired movers who seemed to be great value for money on the surface but proved to be terrible when it came to actually doing the job they were hired for. This company, though, has been consistently reliable, quick and careful. We feel we could entrust them with anything, big or small, cheap or expensive, fragile or sturdy, and it would still be cared for and delivered safely and punctually.

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    Sales & MarketingMoversStaff

    Reviewed Aug. 27, 2022

    I saw an ad for these guys ages ago when I had already hired a different moving company but the name stuck in my head. Because that other company did not do a good job, I hired them this time. There is such a stark contrast! The other movers were so testy and unpleasant - I was walking on eggshells around them even though I was the one who hired them, not the other way around. With these people, everything was so pleasant and friendly. Their moving work was impeccable, too. This is how all companies should operate, because it will keep customers like me coming back.

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    PriceMoversStaffTransparency

    Reviewed Aug. 27, 2022

    Because this was my first move across the US, I was pretty apprehensive about how it would all go. Fortunately, I had the excellent team with this company to make sure that all my concerns were put to rest. They planned the move of my 3 bedroom home with complete professionalism, and showed me exactly how it would all happen and in what stages before moving day. That transparent approach made it a lot easier for first-timers like us to understand and allay our fears. The movers did their job exactly as we were told they would. Definitely worth hiring again.

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    Customer ServiceCoverageMoversStaff

    Reviewed Aug. 27, 2022

    My words can only partially express the real magnitude of the gratitude that I feel for the people at this company. When I hired them, I had already heard that they were reliable but that does not even begin to cover how efficient and caring they actually are. Our move was taken care of from A to Z by them and they ensured that we did not have any problems at any stage of the move. We did call them up several times to get additional information and whoever was on the line eagerly helped us out. I would hire them again.

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    Customer ServicePriceMoversQuote AccuracyStaff

    Reviewed Aug. 26, 2022

    Our experience with this company was a pleasure. From the first time that we contacted them to get a quote to the final day of delivery, they were courteous with us, helpful to the max, aware of all the things we were concerned about, and able to handle any issues that we happened to raise. It was a surprise, really, that they are as affordable as they are. From what I can tell, they do not cut corners anywhere so it must be coming out of their own pocket. That’s simply an amazing dedication to customer service on their part.

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    MoversDamagePackingStaff

    Reviewed Aug. 26, 2022

    We are very happy with the way this crew did our move from New Orleans, LA to Baltimore, MD. It was almost stress-free since the movers were so efficient. The whole process was made very easy by how knowledgeable they were about packing large and fragile items such as flat screen TVs and other electronics. It was especially difficult for them because our 4 bedroom house had a lot of stuff in it. Every last piece was delivered to us free of any damage or scratches, etc. They put in a lot of hard work and I will definitely recommend them to everyone I know.

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    MoversStaff

    Reviewed Aug. 26, 2022

    It seems to me that this company has the best people in the entire moving industry working for them, and they are the best movers that I could find. I hired them for my move from Norfolk, VA to Vero Beach, FL and they did such a good job that I broke my usual habit of not writing reviews. My thanks to all the people who were involved in our move and responsible in their own little or large way in making it such a success. We would not have had such an easy time of it if you did not go out of your way to help.

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    Customer Service

    Reviewed Aug. 26, 2022

    I made a huge mistake trying to get another company to handle my home moves last time and returned to this one for this move. They just excels wherever all its competitors flounder and the difference was so obvious this time since my last two moves were within a few months of each other. Perhaps the most obvious one was the attitude of the workers – this company uses pros while many of the others use part timers who just don’t have the patience or the skills. I have learned my lesson the hard way and will stick with them from now. 5 stars.

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    MoversPunctuality & Speed

    Reviewed Aug. 26, 2022

    My tight schedule made me choose this crew because they are not the cheapest movers out there but they will follow your instructions down to the letter and to the second. I wanted my movers to come in at the end of the workday and clear out my 3 bedroom house by midnight so I could hand over the premises to the landlord without incurring a penalty. They sent over a 5 person crew that was able to finish the job with an hour left to spare. So, if you are willing to spend the cash, this company is the problem solver you need.

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    PriceMoversPunctuality & SpeedStaff

    Reviewed Aug. 25, 2022

    This company is very affordable when you consider the quality of the team you get for your money. I have hired more expensive movers and used part timers who were dirt cheap as well. There is always a compromise you have to make and I believe they handle it the best. They give it to me simply by ensuring that they are reliable with their timing, only employ capable staff (for both moving team and office). 5 stars, easy. Great and clean job, happy with my move.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffBilling

    Reviewed Aug. 25, 2022

    Do. Not. Use. From the beginning, they will make it seem too good to be true. "United quoted you how much? We can do at least half of that for the same service..." You're thinking "Oh, terrific!" Then, "Also, we're not a broker and we use our own trucks and our own people..." Well, that sounds great. However... their sales team will pull the wool over your eyes and make themselves out to be the greatest company on Earth. What they don't tell you is that their estimates are false, and you'll end up paying more for them to load your things on their truck(s). This is why they bring two 26' rental trucks with them (Penske trucks with their logo taped to the doors) ... they'll quote you in weight, but then before moving day they will *hopefully* call you but tell you that they operate on cubic feet.

    This means that if your things go over the space on one truck (based on say, 12000 pounds = 1800Cu/ft.)... they stop working. Completely. Until you wonder "where are those guys?" and you go down to find them sitting on the back of their truck with half of your stuff still not packed. Their motto is "well, pay us more, or leave it behind." We ended up paying them about 6k more than what they quoted us IN WEIGHT because they filled up their first truck to what they believed to be the equivalent in cubic feet and we didn't want ALL of our furniture to be left behind. Plus we still ended up having to leave two desks behind because they were going to charge us another $1000 because it would have gone over their cu/ft estimate.

    So then... here's the best part... you tell them the first available date of delivery. Well, they give themselves two outs - one is that they can hold your stuff in storage SOMEWHERE for UP TO 30 DAYS, and THEN tell you that they give themselves UP TO 17 Business days - that's three weeks to you and me - to deliver. So needless to say, for over a month, my wife, daughter, and I were sleeping on the floor and eating from paper plates in our new house, waiting for the truck to arrive. We got no return calls to my numerous messages and the salesperson who was so nice at the beginning never returned any calls or texts. If you call their "customer service" line (ext **) they screen their calls, and won't pick up, or will hang up on you.

    They also have shady payment plans - you have to make your first payment with Zelle - I think only Nigerian princes and United Regions VL do that these days - then on loading day you have to pay them another time (but don't forget that if you want ALL of your belongings, you'll end up paying more), and then on delivery day you have to come up with the rest in cash or POSTAL Money Orders. Keep in mind that postal money orders are only up to 1000 each, and most banks don't allow you to debit out more than 3000 a day. If you owe more... forget it. You're spending more days at the post office. The best bet is to get it quick because neither the driver nor the company will give you more than 12 hours' notice that they are showing up to deliver.

    I airtagged a bunch of my boxes - thank GOD - or we would never have known that they were going to show up when they did. We saw the airtags move, which is how we assumed they were going to deliver, however it took two additional days for anyone to call us to let us know that they were going to deliver the following morning at 8AM. If we would not have seen our airtags move, we wouldn't have known. Then came the delivery day. We got a call from the driver saying that they would be at our home at 9:30am. We then see a bunch of cars driving slowly past our house and parking across the street. Guys get out and walk around our house. I go and ask if I can help them, and they say they are here to move our things. I ask if they are with United Regions Van Lines. They say no - they were hired by the DRIVER through CRAIGSLIST. So the people who moved our things into our house were random people from Craigslist.

    I have never heard of this practice before! And not to say that they weren't hard workers, but one seemed drunk, one looked high, and the other two looked as if they were on parole. I had to make sure my wife and I were in the house while the move was happening. Still, things ended up broken, things are missing, and we are now trying to file a claim with United Regions Van Lines. All in all - choose someone else. Do not use United Regions Van Lines.

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    PriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Aug. 25, 2022

    I don’t remember exactly when the first time was that I hired this company but what I do know is that they were so good that we promised ourselves to hire them again. Fast forward about 6 years and they have just helped us move for the third time, this time from Augusta, GA to Severn, MD. We got the same trustworthy, quick and reliable work from them as we have come to expect. I don’t know how they manage to do it at such a good price but I ain’t complaining! This is the only moving company that I see myself using. 5 stars.

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    PriceMoversQuote AccuracyPunctuality & Speed

    Reviewed Aug. 25, 2022

    I only decided to write this review because this great company did such a wonderful job that it would be completely unfair for me not to give them credit where credit is due. The first thing that impressed me was their ability to stick to the schedule they had given me despite the bad weather. Our things arrived at my new house in Portland, OR 2 days before they were due so that was impressive. They should also be praised for the courtesy and good behavior of their movers. Last but not least, they did a good job of balancing cost with service.

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    Customer ServiceTechPriceMoversQuote AccuracyDamageRefunds & PayoutsMaintenanceRatesHonesty & Transparency

    Reviewed Aug. 20, 2022

    I truly regret hiring this company for my long distance move. This is a very dishonest company. They gave false assurance upfront to attract customers. They gave a lower quote and claimed that the final price won't change because "I'm pretty good at quoting". They won't tell you upfront that there is a 17-day delivery window and repeatedly claim that they were "pretty sure" they can deliver on my chosen date. After the contract was signed, everything was changed and they started to break their promises. They never called as they promised and I had to repeatedly call them.

    The final price was >$2000 higher than quoted. The worst part was that they breached the contract by failing to pick up within the 3-day window, which caused significant trouble for us. The even worse part was that they tried to blame the customers for their failure. The supervisor was rude and told lies. The crew were NEVER on time. Floor was scratched and things were broken. I blame myself for choose this company but will never again and certainly won't recommend to anyone else.

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    MoversPunctuality & SpeedDamageStaff

    Reviewed Aug. 18, 2022

    We had another very good move with this best crew, with them making the whole process smooth, quick and pain free. Our old house was atop a hill which made the loading part of things quite complicated. The driver parked in just the right way for the huge truck to fit and for all the things to be loaded easily. The workers were very careful to ensure that whenever they were lifting or loading fragile items, there was no risk of damage to anything. The move went very smoothly and our transition to our new home could not have been better handled. It is all thanks to their diligence and professionalism. I have no problems recommending this excellent moving company.

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    Customer ServiceContract & TermsPriceQuote AccuracyPunctuality & SpeedPackingStaffTimeliness

    Reviewed Aug. 16, 2022

    They are terrible and they haven’t even moved me yet. Do not use this company. FYI this move is costing me $15,000. They give you window dates, I was told that they needed one day to pack and pick up the next day. I was fine with that as long as the house was empty by the 18th of Aug as I had my walk-thru that day and closing on the morning of the 19th. I made all of this very clear. So when the packers had not yet called (16th) I called and was told “we were just getting ready to call you.” Your move is scheduled for the 18th between 9-12noon. Now you tell me, can you pack and move a 1300 sq. ft. house in 1/2 day, clean and be ready for a walk thru by 5:00pm. I would never recommend this company to anyone. Go with Colonial like I should have. Matthew was just so nice and seemed to understand the urgency of my schedule. Well apparently not. Very dissatisfied customer.

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    Movers

    Reviewed Aug. 16, 2022

    The movers from this great company did a wonderful job. Their work was exactly what you would expect from a good moving company with a solid reputation. You can probably see from the many reviews that they have been doing a commendable job all over the country on jobs of all sizes for many years. I bring this to your attention because that is how I chose them to be my movers. With a solid reputation like that, it is hard to go wrong. All the great things that their other customers have attested to are entirely accurate, and I am very happy that I found this company. I am happy to add my review here so others can benefit from my experience.

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    Customer ServiceTechMoversPunctuality & SpeedDamageMaintenancePackingStaffBillingRatesTimelinessHonesty & Transparency

    Reviewed Aug. 12, 2022

    My short message is this: DO NOT USE THIS COMPANY FOR YOUR MOVE. I CANNOT EXPLAIN THE HORRIBLE SERVICE I RECEIVED. I moved 7 weeks ago and was hoping that unpacking and settling in would help me forget this experience but the more my family and I unpack, the more we realize how much more we lost, and others broken. Even with narrating the experience to them, they were more interested in asking me to submit claims like that would solve the problem. And on top of that, I was thrown around multiple times, with multiple phone calls just to obtain my bill of lading and final receipt of payment (NB: we didn't receive this on delivery day because the lazy men they sent to deliver got overwhelmed because they didn't have all our items and couldn’t set up the furniture.)

    They lost items, broke our gym items, did not reassemble items they disassembled (even though it was in our contract) and they communication was terrible, rude and full of lies (including a staff ‘D’ claiming to be the supervisor when I obviously knew she wasn’t and I gladly reported her). I can go on and on but paying $14,000+ to receive HORRIBLE service isn’t something you let slide especially when no apology was ever rendered and they assumed claims (which is on its own an insane process) is a resolution. My advice, save yourself the stress, and choose another company

    Longer detailed version if you want more: I am a physician who works overnight in ER and was on a series of nights prior to our more. I booked this service 10 days prior to our move as were stuck on home search, My 1st statement to Phillip (the guy who booked my move) was, I had a bad experience before and I really don’t want my family to do that again. He spent 30mins telling my they had many vans and this would not be the case. Highly disappointed to have believed it. The one thing that went almost seamlessly was pick up (June 10th). 3 of the 4 guys who came was on top of it and wrapped things up. However, we realized at delivery that the beds they dismantled were not bound together. Parts were in separate places, and probably the reason why we lost almost all parts of 2 out of 4 beds

    I chose a delivery date 1 week beyond pick up because our new home in TX was yet to close. I was informed I would be called prior to loading to deliver just to be sure. I was called the morning of and was told the truck was on their way to my place and would arrive. Someone called ‘D’ (probably the most impolite person I ever communicated with on their team) goes off on me when I mentioned we didn’t close yet and if we could reschedule. She continues yelling on why we (customers) always mess things up. Shocked to say the least, I accepted all accusations as to not knowing I was supposed to call to reschedule once it was picked up. I agree to pay a redelivery fee ($1,755). She flips and calms down and becomes nice all of a sudden because I agreed to pay. Assures me that this will guarantee our items are stored safely and well. I subsequently had to call back and pay a storage fee ($435) because our new home closure delayed.

    Finally, we close and schedule a delivery. To our utter shock, 2 ‘lazy’ guys arrive our home on a U-Haul truck (MAJOR RED FLAG). I was told they had trucks and now we get a U-haul much smaller than the one that picked up our items. Their first statement to my husband was to pay our balance and they will offload what they have and go back and get more. That they couldn't get everything to fit in the U-haul. Of course, we refused, we paid half and agreed to pay the rest the 2nd delivery truck arrives. Within 10 mins of offloading, we realized that half of the things they brought out didn’t belong to us. INSANE. It wasn’t even until they were done with the 1st truck that we realized only ½ of our items or less had been delivered (including broken bookshelves and lamps).

    We were legitimately aggravated. At some point, they left, assuring us they had the rest still in storage and will go pick them up. On the 2nd delivery, we made the biggest mistake by paying the balance. We assumed everything else would be in and they would assemble the furniture once offloading was complete. To summarize, the 2 inexperienced men delivered less than 3/4ths of our property (lost 2 beds out of our 4), some were broken; they assembled only 2 beds or 4 and gym etc were left unpacked (even though it was in the contract). One of them had the audacity to come and ask me to sign a completed delivery in the midst of all this. It was a complete NO. As my husband and I were outside, these men left my home and claimed we threatened them. Claimed we were asking them for items they didn’t know about. I was speechless.

    My attempt to reach everyone at the company was futile and was only called by Lisa (quality assurance) the next day (she was the only one who ever attempted to reason with us). She may have realized we were upset, received terrible service and that there were lies. We had proof of images of things still wrapped in moving blankets. I can go on and on but paying $14,000+ to receive subpar, unprofessional service isn’t something you let slide especially when no apology was ever rendered and they assumed claims (which is on its own an insane process) is a resolution. My advice, save yourself the stress, and choose another company.

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    Movers

    Reviewed Aug. 12, 2022

    In the 4 times that I have hired this company to do home moves, they have been absolutely flawless in every instance. So much of that excellence is due to having a very proficient and proactive management team. They are always on the ball and willing to speak directly with customers who have any problems. It is very reassuring to see that the most senior people in the company are willing to get out of the office and address issues like that. I can say that I know that these guys will always do the right thing and, so, I give them a strong recommendation.

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    Movers

    Reviewed Aug. 10, 2022

    For someone like me who knows head nor tail about moving, a company like this one is a godsend! When I contacted them and told them it was my first move, they gave me a dedicated manager who answered all my questions and handled all my queries from day 1 to when all my things were delivered (I was moving from South Carolina to Texas). That made it extremely easy for me to focus on just getting the dates and times right myself because they handled everything else all on their own. I definitely recommend them to anyone who would like a reliable moving company.

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    MoversPunctuality & SpeedPackingStaffRatesValue

    Reviewed Aug. 8, 2022

    I was not really sure if I wanted to hire professional movers but decided to because this company was offering us such good rates. We set a time for them to do the pickup early in the morning and the movers arrived before that. They started working on the dot and got the job sorted within the timeframe they’d given us. Their packing skills are really good because not a single thing was delivered in anything but perfect condition. The value for money equation with these guys is just excellent. I will gladly hire them again and even recommend their services.

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    CoveragePriceMoversDamagePackingStaff

    Reviewed Aug. 5, 2022

    Items were not wrapped completely. Items arrived falling out of the truck when opened, missing items, and everything was damaged. When we complained to the driver he said it wasn't his fault because he didn't load the truck. It was the packers. No one ever took responsibility for any of the damage. Then they said to prove everything and even that you owned the items. They make it way too expensive to fully insure. If I could give it less than one star I would. If you care anything about your items stay far away from this company. We relied on the review of ConsumerAffairs to help pick this company. I fully regret this choice. I do not have much left that I can hold on to.

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    Customer ServiceMoversDamageStaff

    Reviewed Aug. 5, 2022

    I had never hired pro movers before this but I am convinced that this crew has got to be better than most of them. Compared to all the sob stories we have heard from so many of our friends and family who have hired movers, our move was as smooth and worry-free as can be. The truck arrived on time and the 3 man moving crew was very friendly and hardworking. They took a lot of care to not damage what they loaded. It was all delivered to us in Colorado on time and we could not be happier with their performance.

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    Staff

    Reviewed July 29, 2022

    With a track record like this company has, it’s impossible not to give them 5 stars and recommend them as well. We have personally hired them 3 times with excellent results but you can read the long line of reviews from other customers as well. It takes a special kind of company to maintain that kind of record over many years. Don’t be content with just my words – read the others as well and see for yourself. You will not be disappointed.

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffBillingTransparency

    Reviewed July 29, 2022

    There isn't a moving company worthy of a good review, as most will say anything they think you want to hear to get you to sign a contract. This unprofessional organization is no different. Using ZOOM, the sales associate walks through your home to give you an 'accurate' assessment of your belongings and then provides an 'estimated' quote to hook you. In our case just under $10,000 for a long distance move (12 HOURS AWAY). 'A week before pickup' another person called to ask how many boxes we actually had, our quote went from under 10K to over 11K. The day of 'pickup' the driver/mover arrived with a truck and said that both quotes weren't accurate and that the move would be OVER $15K.

    We arrive at our new location only to find out that the contents of our home would be sitting in a warehouse until a truck became available AND there were other families to fill the truck if our contents didn't, and as long as those families were going to a similar location. 4 WEEKS LATER our belongings were finally delivered. Most of the boxes were crushed because the hired movers didn't care how much or little a box weighed and simply stacked them without being mindful about weight or what it would do to the box below it. They only used 2 men for pickup and delivery, even when there were extremely heavy and fragile items, putting the load at risk of damage the entire time.

    What made the experience so infuriating is that every time I called for an update or asked to speak to someone, NOT ONCE in a month did any one return a call, because it appears that they just don't care what kind of review they get, they just want their money!!!! As it turns out so far I am missing one box with a likely value of $1500. I've called and emailed customer service to see if someone can try to track it, she did nothing except send me a 'claims' link. I've asked to speak to numerous persons in a supervisor position to see if they could make an effort to find my missing box and continue to be told that they will call me back...it's been weeks...crickets.

    The payment process was a nightmare as well. Cash or POSTAL Money Order. Nothing from a bank was good enough for them. I've been around for many decades and dealt with a lot of businesses over the years. No business in the continental US has pissed me off more than United Regions Van Lines. Save yourself a ton of grief. DON'T CALL THEM!! If I could give them a review with negative star, I most certainly would.

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    PriceMoversPunctuality & SpeedStaff

    Reviewed July 27, 2022

    We stressed on the importance of timing to these guys before we hired them because we have had other movers disappoint us with erratic timing and unreliable schedules. They listened to us and made sure that we were not inconvenienced in that way. They also went a step further and gave us the option of earlier delivery if it suited us. While we did not opt for it, it was a kind gesture that did not go unnoticed. A rehire-worthy company.

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    Customer ServiceMoversStaff

    Reviewed July 22, 2022

    Thank you. You guys made a very complicated and stressful time so much more manageable with your excellent customer service. We were able to get all our things right on time so we could start our new life in San Francisco as and when we wanted. It was fantastic to receive all our items intact for once – that had literally never happened in all our 4 moves before this one! I highly recommend this company to anyone looking for movers. 5 stars.

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffRatesTimeliness

    Reviewed July 20, 2022

    I shopped around and based on Consumer Affairs recommendation chose United Regional Vans as one of the companies to get a quote from. They were not the cheapest but I liked their process as explained to me. I spent at least a half hour doing a Facetime walk-thru with the salesperson and got the quote later that day. I selected them and signed a contract more than a month in advance and was given 3 day windows for pickup and delivery. I had been told someone would come out and do a walk thru at least a week ahead of time to give me a final quote. That never happened. I emailed the sales person I had worked with and got no response. Learned he was no longer with the company.

    On the Wednesday before my Monday - Wednesday window I got a call telling me the pickup would be Tuesday and the QA person would call me on Friday to do a walk-through. This involved going room to room and going over the inventory and there were lots of changes. When I got the revised quote it was 50% higher than the original one. This is less than a week before I had to be out of the place I was moving from so I was stuck. The packers and delivery driver were more than an hour late for the 3 hour window I was given for pickup. By the time they were done the price had increased yet again. The guys were nice and hard workers but not always careful with my stuff. The delivery was in Tucson and it was really hot and there was just the driver and one person to unload.

    One small table was broken and a large picture frame (which had not been put in a picture box or even wrapped) and a piece of furniture was chipped. There were several other small thing like tears to dog bed when they cut the tape around the dog crate which had the bed inside. Toward the end, boxes were put just anywhere. Bedroom stuff in the garage, garage stuff in the bedroom, heavy stuff put on top of other boxes. I think the guys were so hot they just wanted to be done but it made it challenging for me to find what I needed. I would not recommend them.

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    MoversStaff

    Reviewed July 19, 2022

    I would love to be able to give this great crew more than 5 stars. They were absolutely fantastic in how they organized and carried out the transfer of my things from Pittsburgh, PA to Pearland, TX. The movers I had used previously were nowhere as good in either the moving or the management of the process. Here, I could just sit back and watch as everything fell into place in the most convenient way. Very pleased with this move. Will be hiring in the future.

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    Customer ServiceMoversStaff

    Reviewed July 15, 2022

    This company sent 3 movers to my house in Knoxville, TN to help us move to Waco, TX. The moving crew was well versed in what I would call the ‘art of moving’. I call it that because they were able to skillfully navigate the corridors and stairs of my old and new homes with amazing dexterity, all while carrying heavy and oversized loads in their arms. It was easy to tell that these were professionals who had done it many times before.

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    Sales & MarketingPriceQuote AccuracyRates

    Reviewed July 11, 2022

    New York pretty much forced us to move with its crazy legislation and taxes. In the same way, this company pretty much forced us to hire them with their crazy deals and great service. We had hired them twice before and when we contacted them this time, they offered us a limited time promotion that saved us almost a thousand dollars off the regular price. It was the thing we needed as interstate moves are especially expensive. Their work was the same high quality despite the not high price.

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    PriceMoversQuote AccuracyStaff

    Reviewed July 11, 2022

    I have moved over a dozen times and this was by FAR the worst experience I have ever had with a moving company. Our estimate ended up tripling and we were charged for 2,000 cu ft of stuff when the truck they put it in was physically incapable of even carrying that much. When contacting the company for information not only could they not provide details on where our stuff was they couldn't even get a hold of their own driver. In conversation with them eventually they even threatened to put our things in storage and charge us storage fees. Worst company in the nation and by far a terrible moving company.

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    Customer ServicePriceQuote AccuracyDamageMaintenanceRates

    Reviewed July 10, 2022

    Do not use them! Their business practices are shady and unethical. They quote you one price and you end up paying way more than that. Trying to reach them after you’ve signed with them is impossible and they use that to play dumb when it comes to asking for more money. You can’t ask to speak to a supervisor because apparently that person does not deal with customers, they deliver things that are not yours, they don’t respond if they break something that is yours. All in all, the worst company I’ve ever dealt with. I have written two complaints to the BBB in hopes to save someone else from making the same mistakes.

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    PriceMoversQuote AccuracyRates

    Reviewed July 9, 2022

    I did a lot of research before I picked these guys for my move from Baltimore, MD to Chicago, IL. They were the best on paper due to the way they structured their prices and the ease with which I could find information about them. The online reviews also went a long way in showing me how well they are regarded by past customers. They are just as good in person. Their work on our move was impeccable. I would hire them again.

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    Customer ServiceCoverageTechSales & MarketingPriceMoversQuote AccuracyStaff

    Reviewed July 6, 2022

    Please do not be taken in by the Sales Estimator. He viewed my entire home on video, piece by piece and the day of pickup the estimated doubled ($8k to $15k). That's just the beginning to a very bad situation. I was told the week prior to the pickup that Lisa would call to review the items, that did not happen. The Driver would call 1 hour before arriving to pick up the load. He called 5 minutes away and did not speak English. The estimate doubled in addition to a very small truck was used to move a complete household. My Mattress ended up being strapped on the back of the truck as there was no room as well as items were not able to be taken due to the truck being too small. Wondering what my positions will look like after seeing that happen. Will the Mattress be the same as when it left my house?

    They have a new phone system for the last 3-4 weeks that you are not able to reach a live person, even the crew that picked up the load couldn't reach their office. Pickup was June 25th and on July 6th, no call backs from Supervisors even when they promise to call you back. No one can tell me a date range that my belongings will be delivered (only repeat the contract terms) which doesn't help to be without your possessions. Everything that I read about in reviews about horrible moving companies is coming true with United Regions Van Lines. I strongly do not recommend this company. Customer Service is horrible if you can reach them on the phone. The Estimator under quoted after I several times requested that he go high on the quote not to have any surprises. Nope, my quote doubled at the time of pickup with no recourse. Consumer Affairs you really need to look into this company and not recommend them. Too many bad reviews.

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    Customer ServiceMoversStaff

    Reviewed July 4, 2022

    It was an awesome experience hiring this crew for my move to Tennessee. They have an excellent customer service mentality, very receptive to your input and willing to go the extra mile to make sure that their customers are satisfied with the service they receive. I have never seen this level of attention to detail by a moving company before. They should be really proud of what they have created and achieved for one of the smaller firms in the industry. 5 stars.

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    Reviewed July 2, 2022

    This great company was the company that we hired to shift homes from Athens, GA to Dayton, OH. We chose them after thoroughly vetting their reviews and rates, and finding that they were one of the most well regarded movers across the country. It’s a wonder how and why they keep their prices in the median range when they are easily comparable to one of the premium standards moving companies. Of course, we aren’t complaining about that! We will hire them for all future moves.

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    Staff

    Reviewed July 1, 2022

    I was pleased with the help I received from the representative of your company. He was very calming and explained everything so we could understand the process. This was our first move in 30 years. So we really needed a lot of help.

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    Reviewed June 30, 2022

    I will be moving to California next month but have had the bulk of my things transported there by this company already. They were very efficient in packing and transporting my things. The movers were nice and friendly, too. The reason I am giving these guys 5 stars is that they provide good service but their rates are more affordable than most other movers. It makes it possible for ordinary people such as me to afford quality moving without breaking the bank.

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    Customer ServicePacking

    Reviewed June 30, 2022

    United Regions ended up being what I wanted and needed to move from New Jersey to Mississippi. Everything was perfect. They came and packed up everything that was left to pack, and they're even storing it until I find a house. I needed everything done in the same place at the same time and delivered to me when I needed it. That was perfect for this move because I'm doing this by myself for my entire family.

    The only thing is when I would call, I could never get an answer or talk to the people that I had already been talking to. I did talk with someone this morning, and they explained to me that they're on the phone with their clients and I understood because I'm a client, and they were on the phone with me for a long period of time. it's just that I wasn't getting answers. He was explaining to me that sometimes they will answer, and if they put me on hold because they're on the call, it might take a few minutes. I was explaining to him that the problem was no one was picking up for me at all. Other than that, everything is fine. He gave me the number to call back. So, I got that straightened out. I'm very comfortable with them.

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    MoversPacking

    Reviewed June 28, 2022

    These guys moved us from Phoenix, AZ to Merrill, OR recently and they did a commendable job. Their movers are very well-versed with all the nitty gritty of doing things out of the box. Our old place had very tight stairwells, which made getting big items of furniture down really difficult. However, those guys had a way around everything and made short work of what we had assumed to be almost impossible. It worked out very well and I am happy to recommend them.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed June 25, 2022

    We were rushed to move a day early, the truck they said could not accommodate our house which they knew ahead of time because we were told that by the truck driver and the guys that packed up the home. Our first load arrived on time and the semi driver was great! The guys who loaded up our house or great too. The second order still has not arrived and it has been 30 days. Customer service is very rude, they do not return phone calls and cannot tell me any information whatsoever. Totally dissatisfied. I would never recommend them to anybody but unfortunately I did though, well before I knew they are horrible to deal with. I recommended them to the people who purchased our home. What a big mistake! Oh, and the price more than doubled from what I was originally quoted.

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    Reviewed June 24, 2022

    My wife has always insisted on hiring this company and it’s hard to argue with her when they keep doing such a fantastic job every time they are on the clock. Their prices are not the most affordable but I grudgingly have to agree that compared to almost all the other moving companies that we have tried, they are the most reliable and consistent. I’d love them even more if they were cheaper but you can’t win ‘em all! 5 stars.

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    MoversDamageMaintenancePackingStaff

    Reviewed June 22, 2022

    You may come across a thousand moving companies but there is just one, best one. This was our third move with them and they were better than ever. We can always count on them to ensure that all our boxes are packed well (and waterproofed when required). In all these years, they have never lost a single one of our boxes nor broken anything. The office staff is pleasant and you can count on them for accurate information. I recommend them highly.

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    Customer ServiceSales & MarketingMoversStaff

    Reviewed June 20, 2022

    There have been only a few times that I have sat down to write reviews and this is one of them. This company team really worked hard to earn these 5 stars. Every person that was involved in any way in our move was able to impress us with their professionalism and dedication to customer service. That goes from the moving crew to the sales manager and to the phone support team. I am very happy with my decision to hire them!

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    Customer ServiceCoverageTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsMaintenancePackingStaffBillingRatesFollow-Through

    Reviewed June 18, 2022

    We are writing this review of United Nation Van Lines after taking a bit of time to clear our thoughts and emotions. We hope it will help others make an informed decision on their choice of carriers for a long distance move. We know it is a bit of a long read but the information we feel is valuable and worth the time. After taking our time looking at online reviews on sites like Trust Pilot and Consumer Affairs, we chose three different companies and called all three. All could deliver the same product and the quotes were all within the same ballpark price range.

    The one difficult thing for my wife and I was the long delivery windows. United Nation Van Lines informed us they had an expedited delivery option which costs a bit more. Richard our sales agent took the time to call dispatch for our route and confirm they would be able to deliver our good as promised for the additional fee. We chose United Nation Van Lines for this reason. We were scheduled for an April 8, 9 pick up with an expedited delivery window of April 12-16.

    The move started as planned. The only critique we have is the call to schedule the pickup was only one day prior to the arrival of the crew. We were packed for the move so this was less of an issue. The crew showed up on time on the 8th and loaded our items quickly in under three hours as the items were staged and packed already. We were informed by Carin in Customer Service we needed to wire our payment due, since a check would not have enough business days to clear before our expedited delivery window. We were told all items would be taken to the secured storage yard and loaded on a truck for the expedited delivery.

    All good at this point so far.

    We headed to our new home a three day drive expecting our items to be delivered as contracted about two to five days later. As the delivery widow arrived I called and was told no our delivery was not on a truck and we would not receive our items till the end of the next week at the earliest. I called back and a second time and spoke to Carin in customer service. She agreed that was not the contract we had and said she would look into it. After a few days (I called every day) we were told the truck for our delivery broke down and they were waiting for the next truck. They did refund the expedited delivery charge and promised to get our items loaded on the next truck. In the meantime we were told not to worry the items were stored a the secure warehouse and were safe.

    We were frustrated but understanding things happen, trucks break and shipping was a busy sector of the economy at the time. We made do, bought what we need and continued to try to communicate with Carin in customer service. Our biggest complaint was we could not get an answer to when we could expect our items. There seemed to be no schedule or plan for when our shipment would arrive.

    On Friday the 22nd of April Carin told me they had a truck loading to head our way and we should get our goods by Friday the next week. This was correct and we did get our shipment on Friday the 29th. The truck however was not a United Nation Van Lines truck but an independent subcontractor. Two weeks late but at least we had our items back... or so we thought.

    The goods as they were unloaded looked in decent condition, one has to be realistic when you move your items some things will be slightly damaged and scratched, some boxes may get a bit crushed. It’s just how it goes and the small issues we had we understood and accepted as normal wear and tear of a move. I won’t fault United Nation for that. As we began unpacking however, my wife found two boxes both from our bedroom area which had the side of the box ripped downward from the handle (Home Depot boxes) these were then attempted to be re-taped. In each box we found items had been stolen. In the first a jewelry box top was broken open jewelry, thumb drives of photos, and sentimental items were stolen. In the second two expensive pairs of sunglasses were stolen. Only valuables were missing from each box. This was disturbing. Theft is very different from damage or even lost or misplaced items.

    I called Carin in customer service and explained the situation when I described the boxes she agreed it sounded clearly like theft and apologized. She stated she would inform her manager and look into it. She also took a preliminary list of items and said there was a lost and found perhaps some of the sentimental items could be found that way.

    I called back several times and finally spoke with Carin’s manager Lisa a week later. When I began to describe the situation she was unaware of the theft completely, she had never been informed. She also agreed it was clearly theft. Only when I spoke to her did she contact the warehouse the goods had been stored at. A whole week of time was lost. We relayed to her we knew the items were gone and only the sentimental items and photos stolen were irreplaceable. She also apologized and told us on the back of the contract it states you should never ship items of value that could be lost.

    This leaves us at the end of our review. Choosing a shipping company is a tough call. Most of us have items of value both monetary and sentimental we have to ship despite the very small fine print on the back of a page. It’s just life. People can have artwork, expensive clothes, shoes and any number of valuable items. Moving companies break items and lose items. It’s part of the business, they have the contracts and insurance to protect them in those cases. My wife and I understood damage and loss were a risk in the move, the horror stories are out there that’s why we did our research. All moving companies have bad reviews. They can’t be perfect. However theft is a different matter. It is a complete violation of the trust you put into a company to move your items, it’s not incidental to the business it is out and out a crime. For this reason we recommend individuals choose a different moving company and not United Nation Van Lines.

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    Reviewed June 18, 2022

    I was moving into a new house in Florida and hired this crew to transport all the things that I could not ship via air. The process began with some supervisor coming in to make an assessment of the cost. Once I approved the quote, they gave me my preferred move date. After that, the movers arrived on the day and loaded everything as I had requested. Delivery was made within the time window I wanted. It was fast and trouble-free.

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    Reviewed June 18, 2022

    Their customer service is terrible. They didn't tell us when they were coming. The guy kept changing the time. Also, they don't keep their word. They gave me a price for the gas, 400, and when they gave me the last papers, it was almost $800. I started the contract with them with whatever they gave me. I understand the gas price went up but a contract is a contract. And they said it would take five days for them to come but then they said they have 17 days. It was past the 17 days at that point and their prices kept going up every time I booked one item on the truck.

    They are very crooked. It went from 4,000 something to close to 10,000. They took over 7,000 from me overnight and they don't wanna tell me when to expect my stuff? I will never use them again and I will never recommend anybody. It was a mess and their communication skill is zero. Matthew whom I talked with at the beginning did a nice job though. He was so nice and sweet. Also, my last delivery people were much nicer and they got the job done.

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    Reviewed June 17, 2022

    The person we dealt with all the way through, Kobe, was great. He was very good to deal with and he was very patient. The only thing was I didn't pay close enough attention when they were packing and there were a lot of things that were boxed together that should not have been. I didn't know it until I got here. They were boxes that came to the second drop-off place and I was a little disappointed at that. Also, the pricing went up tremendously. They had to go through the lobby to an elevator up to the third floor and I believe that was the biggest reason that it went up. Other than those, the fellows that packed us out and delivered on this end were fine. Two lampshades that were probably 40 years old were shot but nothing else was broken and nothing cracked.

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    Reviewed June 16, 2022

    I was not able to be at the location during the packing because the whole process was supposed to begin on Wednesday. The driver with the truck didn't show up until after 4 o'clock on Friday. They got held up at another job site and he was the only person that showed up with a 26-foot moving truck to move a 4-bedroom house. He started the packing process when he got there on Friday and stayed for about six hours packing boxes by himself. I went over everything that I needed to come with me numerous times. I marked certain things that needed to stay because my spouse is still at that location. I showed him specifically what was not to come with me.

    But they were overwhelmed. One person came to pack and start loading this home by himself and the second person didn't show up until Saturday afternoon. Also, I had to board my dogs so that they were not in and amongst all of the stuff that the movers were trying to do. Had I known they weren't coming until 4 o'clock on Friday, I would not have had to take them to the boarding place until mid-afternoon on Friday and saved two days-worth of boarding for two dogs.

    They put as much stuff as they could get onto the truck and left a bunch of other things there. For the back patio furniture, I got the four chairs but no table. I got cleaning items that never arrived. They said it's because they can't ship liquid in boxes. I offered them to use plastic totes that I had available at the home but instead, they packed those full of other things that could have gone in boxes. There's a 4x8 U-Haul full of stuff that is still at my old place and I'll have to go get it myself. I contacted the customer service department and was assured that I would receive a call from management but I haven't heard anything from them. I sent an email to the salesperson that got me all lined up and I've never heard back from him either.

    When they arrived at the new location, it was 7 o’clock on a Sunday evening. Had my family not been here, it would have taken them until sometime very early Monday morning to finish unloading. We had five extra people to help the two people that came with the truck do it and they only set up one furniture item, we had to do the rest.

    I had paid everything up to that point and before they would finish unloading, I had to Venmo an additional 700 and some dollars because they said that we were over the cubic feet. When you are scheduling these kinds of moves for people, it would be best to have someone come to the residence and get a visual of the things that the person is wanting to move versus having that person walk around the home and tell you everything. I was okay with the initial quote but not so much with the ending bill. I ended up paying about 3,000 over what they initially quoted me. I would never recommend United Regions Van Lines as a mover ever.

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    Reviewed June 16, 2022

    Updated on 09/29/2022: We used this "moving company" (known as United Nations Van Lines) in May 2022 to take us from Texas to South Carolina. They hire drivers with trucks who may or may not have their own rig and THOSE drivers round up their own "packers and movers" who may or may not have ANY experience moving. Crews, while very nice and polite, had no idea how to pack and our belongings were transferred from smaller trucks to storage facilities several times and then, finally to a driver from California who happened to show up a full week later than expected...and Customer Service had no idea where our things actually were during that time. They expressed concern until our van arrived and everything was damaged and in complete disarray. Then they got snippy. Told me to file a lawsuit and hung up on me. Save yourself a migraine and don't believe all the fake glowing reviews.

    Original Review: The reason that I chose United Regions Van Lines was because the sales guy seemed to know what he was talking about. He was very friendly, cool, always got back to me, called me with all this. But it turned out, his number one skill was lying. This company on ConsumerAffairs' website shows that they are not a broker, but they are. I know this because the man who dropped off our furniture, finally, after a week of them not even knowing where our stuff was, has his own truck. And when they found out that we were in the cab, and that we knew that it was his own truck, they got pissed. Because we weren't supposed to know that. He has his own cab, and he rented the trailer to go with it and hired his own people to do the actual move in.

    My mother and I each had our own 2,000 plus square foot homes in Austin. We combined them into one home in Lexington, South Carolina. Darrell, the man who sold United Regions to me, was, “Oh, yeah, we can do that. Not a problem. We’ll go to one house first and pack," because I purchased a full pack. "Then we'll go to the next house, and we'll add on. And we'll drive it straight to South Carolina.”

    Moving day, they showed up at my mother's house with a short-rented truck. Enterprise Rental. Not even the semi that that was sold to me. And they said that their truck was behind schedule, but they didn't want to not show, so there they were. That was supposed to take one day. They packed up my mother's stuff and had to go back the next day. But she had packed a lot of things ahead of time. The movers didn’t get it done. They kept complaining about how much stuff she had. But I told them that we had fully established homes that were 2,000 square feet. And I sent him an inventory as well when they asked me about how many boxes to add on to that. I went through it extensively with them and their customer service department, which is a complete and utter joke. There is nothing congenial or nice about them. They would pretend to be nice, but all of a sudden they spit fire.

    The next morning, they were at her house until noon, and they came to my house. But it was like they went and unloaded all of her stuff into a storage unit and brought back the same short truck and loaded it, and got it a third full. Drove it to my house, thinking that my entire house would fit in this two-thirds space. And they left with the tailgate down and the contents of my garage, including my lawnmower, on the back of the tailgate that hung loose, and they had it strapped on with some bungees. They just wanted to leave everything behind because they couldn't fit them.

    We were already late getting out on the road. We were expected in Lexington. I thought that they would transfer this to a semi, and get on the road the next day, so that they would be delayed. And I kept saying, “You’re gonna be there Monday, right?” “Oh, yeah. Okay.” They didn't sound convincing. But he said, “Oh, no, everything is good.” It took them over a week. I kept asking, “When are you going to be here? Where is the truck?” But they wouldn't call me back. They would see it with me calling, but they wouldn't pick up the phone. So, I had to go through their national line and transfer in by hitting a button to talk to customer service, and they would pick up. And they kept saying they didn't know where it was. I said, “How do you not know where it is?” She was sympathetic, but still wouldn't go there.

    Finally, I got a call from the driver that he would be there the next day. They finally got there. It looked like our stuff had been handled by a bunch of chimpanzees who had thrown it. Boxes were crushed. We found lampshades in a wardrobe box with a leaf blower. It was bad. But they would only pay 40 cents per pound on an item that is damaged. Luckily, we came through unscathed in terms of anything serious. My piano made it, but they never wrapped my piano bench. They didn’t even take the music out of the piano bench, and it got there smashed. That was my first expense. I had to pay for that out of pocket, just to get it there. I have a short video of the bookshelf that is funny if it’s not so sad. We were unwrapping it with this plastic that they wrapped around it, and the whole thing collapsed down upon itself, just like those towers in Miami.

    ConsumerAffairs needs to review why United Regions Van Lines was even recommended on their site in the first place because they are a brokerage, and they are scammers. I tried to call Darryl back several times, but he would not return my call. I emailed him several times, but he would not return them, too. I know he's there. Because when I called, and I opted in through the mechanized transfer system, I asked for him. The guy said, “He’s on another call. Can I help you?” And I said, “I don’t know. Can you? Will you?” So, I know that Darryl was there, but he was not responding.

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    Reviewed June 15, 2022

    United Regions Van Lines was a well-known name so I thought that service would also remain the same, but it wasn't. I moved from Washington State to Florida. I was in a hotel room. We finally found a home. I started to call and organize the move, and it was about at least $12,000 so it was one of those things that you shop around. United Regions beat everybody's price, but not by thousands. Because of the name recognition, I chose to go with them. They have a cancellation policy to get your deposit back, which was in the amount of about four grand, but it’s within a seven-day window.

    At that point, I thought everything would be fine. Once we were in the seven-day window, then they started to organize the move. That was when the $14,000 charge for the move went up to 20,000. I was within that seven-day window so that cancellation policy to get my deposit back was null and void at that point. So, I felt like I was totally scammed. I ended up forfeiting the deposit, and not throwing good money after that. I let it go. I made a complaint to Consumer Affairs and the Better Business Bureau and never heard anything back from the van line.

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    MoversPunctuality & SpeedStaff

    Reviewed June 14, 2022

    For a company that is in such business, they are always ahead of the curve. They were very quick to react at the start of the pandemic and had all their teams in full PPE gear when we hired them then. When I hired them for this move, they were one of the first to be completely compliant with the new rules in New York. The California regulations were slightly different and they informed us of them in advance, too. Very efficient and professional.

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    Reviewed June 9, 2022

    We hired this company for our move recently and it is the easiest thing to rate them 5 stars. The movers were just perfect for the job – young guys who looked like they could lift the house itself if they wanted to! However, they were very gentle with our things, packing and loading them with a lot of care. They were also punctual, arriving 20 minutes before they were due to start. Working as hard as they were, they had the job done ahead of time as well. The office staff were great at their side of things, making sure we knew what was happening and when. Coupled together, all this made for a very smooth and hassle-free move for us.

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    MoversPunctuality & SpeedDamage

    Reviewed June 7, 2022

    This company has the best moving crew that I have ever seen, either in the United States or any of the dozen or so countries where I have lived. They have a way about them that allows them to handle even the most complicated jobs. I recently moved to New York from Canada and the movers just across the border gave me a terrible time with my oversized things. I then hired this team to move all the very same things from New York to Atlanta, GA. They did the work without a peep, completely destroying all the silly excuses the Canadians were giving me. Doing the job is one thing, but these movers also did it quickly and without any damage to anything.

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    Reviewed June 3, 2022

    This moving company takes its reputation seriously. When you see all the positive reviews that they have received over such a long time from people all over the country, you can tell that they have an established reputation based on trust and delivering on their promises. I certainly found that to be the case when I hired them for my move. The quote they gave us when we first contacted them was just a few dollars off the final price. The pickup and delivery windows were also spot on. Apart from that, the staff at the company are pleasant to deal with. They were all very polite and helpful and made our move much easier. 5 stars.

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    MoversDamagePackingStaff

    Reviewed May 29, 2022

    My things were just delivered by a moving company this morning and we are still in the process of unpacking but I wanted to get this review out of the way because everything they have done thus far has been just infallible. The movers were so careful with all our things when they were packing and loading that it’s totally expected that everything we have opened until now is in perfect shape. They were also very friendly while they were working at our place. It was great to have such a cool, pleasant atmosphere amidst all the chaos of moving. This move was an eye opener on how good pro movers actually are, and we are open to hiring them again in the future.

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    Reviewed May 28, 2022

    I had the pleasure of hiring this team to handle my move from Richmond, VA to Jacksonville, FL last month. This 5 star rating and review is a direct result of the fantastic job that they did. The job was pretty minor – my old place was a 2 bedroom apartment in Virginia and the new place is a penthouse in Florida. I am single so most of the things were just art pieces and my tech equipment. The movers were very careful with everything because they realized the value, but also because they are good movers. I am very pleased with the professionalism they showed in moving my things. This was my first move living on my own and I think it went perfectly.

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    Reviewed May 28, 2022

    5 stars. It is a wonder how huge the difference is when you hire a good moving company as opposed to a budget option. In my last move, I had gone for the cheaper options that seemed to be reliable on the surface. It was a disaster. Having learned my lesson, I only chose between reliable companies this time, and this was the one that won out over the others. Of course, we ended up having to spend quite a bit more than we had spent before, but I would trade the reliability for the savings in cash any day. Heck, you could even end up paying more with broken things and ‘extra charges’ with some of the cheaper companies.

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    Reviewed May 28, 2022

    This crew deserves this 5 star review. They were just perfect in the move that they did for us. We were moving our 4 bedroom house in San Antonio, TX to a penthouse in Monterey, CA. I had never moved interstate before so the logistics were just too huge to handle on my own. This moving company came highly recommended from a number of our friends, some who had used them to move to TX and others who had moved from there. The consensus was that this was one of the best movers out there. I have to say that the cost was slightly higher than I had initially anticipated. If you are okay with paying a price for quality, this company should be your choice.

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    Reviewed May 28, 2022

    We hired these professionals for our move from Oregon to Texas, which meant packing up everything from our old duplex and transporting it all the way to our new standalone home. The moving and packing was pretty tedious and so we decided to get the full package where the movers handled that aspect as well. The team made up of 3 people was very good and they packed up everything so quickly it was hard to believe. It wasn’t rushed, though, just very talented people applying the skills they had learned on the job. We have unpacked already and can confirm that they did not damage anything along the way. I think the price we paid was well worth the service.

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    Reviewed May 28, 2022

    I have finally come across a moving company as good and reliable as this after hunting for a long time. They tick all the boxes – they are polite, punctual and actual professional movers. I chose them after deliberating between 3 companies, 2 of which are huge international names. The reason we went with them was their affordability but their attention to detail also played a part. The customer service people on the phone for other companies were not as responsive as this team. If they can be like that at the start, why would I entrust my entire house to them, right? Of course, now that the move is done, it’s proven that we made the right choice.

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    MoversPackingStaff

    Reviewed May 28, 2022

    My thanks to the entire team at this wonderful company who were involved in our move. We were shifting our 3 bedroom house in Montgomery, AL to a bigger 3 bedroom house in Cleveland, OH after the arrival of our new baby. That meant a lot of fragile stuff that had to be disassembled at our old place, packed and loaded, and then reassembled at the new house. The movers did it all with ease and you could really tell they were pros. They were also friendly and polite I am very glad that we chose them and I will be recommending them to my friends as well. We are very happy with our move so it’s 5 stars from us.

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    Reviewed May 28, 2022

    Truck supposed to be there 3/18. They were 4 hours late, overcharged, several things missing, most valuables broken or damaged, didn't arrive at new address until 4/10, had never agreed to put in warehouse or storage, items were put into 2 Enterprise rental trucks, paid for more cubic feet than was used. Had to live with nothing but what was packed for two days, floors, walls and kitchen cabinets damaged when unloaded from truck at new house etc, etc, etc! Worst experience of my entire life. I would rate them at at least a negative 10!! We checked with the BBB beforehand and they were rated an a+. Checked after all done and a flashing this company is not BBB accredited flashed up!! Would only accept postal money orders for payments... Bad bad business. Too many pictures to post!

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    MoversDamageMaintenancePackingStaff

    Reviewed May 27, 2022

    I have been looking for a moving company like this one and am so glad that we finally found them. They are the only movers that I have come across who go out of their way to do things like the customer wants instead of trying to force the customer to accept the way they want things done. We were very anxious that our fragile collection of mini sculptures were transported using our own boxes (but packed by the movers). They agreed and we supervised the process, and nothing was broken either during that phase or during delivery. Our hope is that other companies will learn from this company and understand that people know their own things better. I would hire them again.

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    Reviewed May 27, 2022

    I am ecstatic! Nice company, that managed to complete our move from Georgia to Virginia despite a last-minute booking and did so without any fuss. Even more to the point, they did it without causing any damage to any of our things. I am not surprised that the rates were a little higher since it was a rushed job but it was still cheaper than some of the crazy prices other companies were quoting us. We also loved that the movers were on time with the delivery – the whole reason for the rush was for my husband to take a job in Virginia and the timely delivery made it very convenient. We will plan better next time but we will still hire them!

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    Reviewed May 27, 2022

    We were recommended this wonderful team by a couple of our old neighbors from New York who had hired them to move there in the last year. I am glad that in our experience, they were just as good and as thorough as our friends had reported. Firstly, I liked that they used quality packing materials instead of the cheap China-made stuff. It may seem like a small difference but it makes a huge impact when things go wrong and something drops. While all our boxes were delivered in perfect condition, it was nice to know that they were well protected along the way. I must also mention that the movers were very pleasant. We are happy to have hired them.

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    Reviewed May 27, 2022

    Yes, I have used about a dozen companies but no, I have never come across one as reliable as these professional guys. Their prices may not be the lowest but that is only because they do not cut corners. You will see a lot of part-time staff working for other moving companies but these guys have their own team of full-time professionals. It shows in their work, both in the way that they handle and carry heavy items, but also in how they interact with customers. I was pleasantly surprised that the movers took the time to ask and listen to our wishes before they started. If this is how they operate, I will be sure to hire them again.

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    Reviewed May 27, 2022

    This moving company was the first moving company I hired ages ago and I remembered them when I decided to move homes from Denver, CO to Sacramento, CA. Sure, the prices have gone up since my last time but I was happy to note that their prices are in line with the rest of the moving companies. They were on time for the loading, and did a good job making sure that everything was secured and protected before being put in the truck. All my boxes and other things were delivered without a single scratch. I give them 5 stars, just like last time!

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    MoversStaff

    Reviewed May 26, 2022

    I hired this perfect moving company to move my restaurant from New Jersey to North Carolina because they did a great job in helping my parents move homes last year. I was initially a bit skeptical because the best home movers may not be any good at moving commercial premises. They had a guy come down and speak to me and after that conversation, it became clear that they knows what it is doing, regardless of what they have to move. The man knew all the ins and outs of moving large items, how to secure them for the trip and how to reassemble them at the destination. It seems they got an expert to handle the job. I am very happy to recommend them.

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    Reviewed May 26, 2022

    We were moving from Atlanta, GA to Chicago, IL – 4 bedroom house and 3 kids as well as 2 pets – and hired this great company to do the job. We settled on them after a really long search process that involved asking for quotes from about a dozen different companies, and then calling each of them up and clarifying the fees and charges, terms and conditions, etc. We found them to be the most open with their price structure and very forthcoming with their detailed answers. That gave us the confidence to hire them and they have lived up to the trust we put in them. I am very happy to recommend them to others. I would also hire this company again.

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    Reviewed May 26, 2022

    While I have used several different movers over the past 10 or so years, this is the first time that I feel confident enough with a company’s performance to hire the same one again. This prof company was the perfect moving partner - very clear with their prices and terms, completely transparent about additional costs, and 100 percent reliable with their timings for pickup and delivery. Even better, the moving team of three men was very friendly and open to instructions from us. They made the whole move go by without a hitch. I do find this company to be slightly on the expensive side but I will put up with that if they keep up with the great work they do.

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    MoversDamageStaff

    Reviewed May 24, 2022

    I don’t usually write reviews but the performance and care that we received from this company definitely deserves to be commended. They were extremely helpful right from the start when we were trying to decide on which package to buy for our move. Their team assisted us in choosing the one that would be the cheapest as well as the most convenient. On moving day, the truck came right on time and the men got straight to the job. They were very precise in how they handled big and bulky objects and made sure not to damage what they were carrying nor the house itself. Our consignment was delivered right on time and in perfect condition. We couldn’t be happier.

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    Customer ServiceCoverageMoversStaff

    Reviewed May 24, 2022

    I have been hiring professional movers for many years but never has the experience been as good as it was this time with these guys. I will forever remember the smiling faces of the friendly moving team but more importantly than that, I will remember the great work that they did. My wife and I were so happy that such great care was taken to handle things that the movers did not own. Of course, we had insurance for unforeseen events but it was wonderful that the team put in the effort to make sure that those situations did not occur. I will certainly call them when I need to move again. Based on my move, I recommend them wholeheartedly.

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    Reviewed May 21, 2022

    This company has become our ad hoc family mover over the past few years. That is the result of their great work and positive attitude - they always seem to be able to find a solution that works for us when there is an issue and manage to do so without adding crazy additional costs. This time, they helped me move from Baltimore, MD to Orlando, FL. Punctual as always, the moving crew completed the job right on time in Baltimore. Delivery in Orlando was made a full day ahead of schedule. Whichever way you look at it, this is a company that may be more expensive than the average but it provides a service that is with every cent. I recommend them.

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    Sales & MarketingMovers

    Reviewed May 19, 2022

    I have always felt that I had made a good choice when I hired this moving company before and this time was no different. They, as usual, put in a lot of effort into making sure that every item they handled was safe from impact and remained dry during the journey. No surprises then that all our things were delivered safe and sound so we could not be happier. I should also add that the movers and office sales team are very polite and great at their respective jobs. From all our interactions with them, I would say that this was not just a job handled very professionally but also very empathetically. I would hire them again for sure. 5 stars.

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    Reviewed May 16, 2022

    I'm sorry that I had to give them a one star but I can't submit a review without marking something. I am stunned that Consumer Affairs put these people on the top of their list, which is one of the reasons I went with this moving company. I paid dearly for a full pack. I was assured that this firm had their own trucks and that they would furnish an experienced crew. Everything had to go into storage beginning mid-Nov and could not be delivered until mid-February. I am a seasoned mover from the west coast to the east coast and back, 26 times with only 2 corporate moves. One item alone I moved 18 times in Oregon and California, without a glitch. One move from these people there are two large breaks and numerous chips.

    When I initially contacted these folks I was very clear that I had a pair of vintage lamps from the 40's and a pair of vintage stained glass lamp shades that needed special attention with packing because I knew that the glass was no longer available and would be extremely difficult to get repaired. I explained this the same way with the packing crew boss. Needless to say the lampshades were not packed separately, shoved haphazardly into boxes with no protection with other items and I had to cut two boxes up to remove things without causing any further damage. All the rubber stoppers are missing from my glass top table bases. There weren't too many pieces of furniture that have not been damaged. The top to the China cabinet is scraped up something fierce, one of the door handles are completely gone, the other is damaged. It is so bad that I will probably have to scrap the top and hope I can use the buffet.

    Everything is either scraped or gouged. I can't even imagine how they could damage almost everything I own. My clothes were thrown into boxes even though they used, and charged me for, wardrobe boxes. I could go on adnauseum but it is getting too aggravating. When the van arrived in Las Vegas, the crew they sent to unpack the truck kept telling me that they were only taking care of the unloading and was so very sorry about all the damage. As if that isn't bad enough, they unloaded five boxes that don't even belong to me. The van left before I had a chance to look at the boxes in the garage otherwise I could have had them take the boxes back with them. My contact wants me to take pictures and email them to her because she doesn't have a cell phone. Now I have to figure out how to do that. I have at least one missing box.

    Since I only have one opportunity to file a damage claim, I have had to unpack every box, inspect for damage, document, repack and keep all of the damaged boxes which amounts to almost two dozen of them. I didn't even keep the dented and mashed boxes, just the ones that had holes gouged in them. I initially did not want, or expect to, have to do this in such a short time frame. I realize that I have nine months to file a claim, but I have other issues that I need to deal with. I think that it really nice that this moving company has so many wonderful reviews but, in all honestly, I don't think that I am the only one with this kind of experience. I am definitely not looking forward to having to deal with the claim, I am just hoping that it will be fair and reasonable. Thank you.

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    Reviewed May 14, 2022

    I was not happy with the handling of my furniture and items. I watched One of the movers Ram my Curio grandmother clock, made of glass and wood in a box so hard it ripped the side of the box. They broke a mirror and chairs. That’s just the beginning. I moved 18 times in my adult life and this move was not good at all.

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    Reviewed May 9, 2022

    Our move was simple because it was just a small 2 bedroom apartment moving from Atlanta, GA to Dallas, TX. Regardless of the simplicity, we chose this movers since they have a very good reputation for handling jobs of all sizes well. Their expertise is to be marveled at – the movers know the quickest and safest way to move anything, no matter how big or small. We were happy to see that the movers were very polite, too, just like the phone support people.

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    Reviewed May 5, 2022

    Would never use again. I received absolutely no advance notice prior to arrival of my furniture, even though it was a trip of almost 900 miles, just a call notifying me the truck was at the destination. The company representative said they had tried to call me, but my call log for the entire week between pick up and delivery indicates that is not true. It DOES reflect the two calls I made to United the day before their arrival (at which time they couldn't provide me with any delivery information) AND a voicemail from them that they were checking the status.

    The truck arrived on the one day I requested delivery not be made because my daughter was scheduled for surgery. This date and the request was given to the original individual who took my order, the quality assurance person who called one week prior to pick up and to the apparent leader of the team who loaded my order. I received the call that the truck was at my new home while en route to the hospital. I had to immediately turn around and drive 90 minutes to meet the movers. If that wasn't distressing enough, they charged me an additional $300 for the wait time! Using their own trucks? Another lie. My load was delivered in an Enterprise rental. Of the six men involved in my move, only one at the pick up spoke any English.

    It took 15 minutes and involvement of someone off site for me to get documentation of the $2500 cash paid at time of delivery. I insisted in noting the cash payment on the paperwork and was finally able to get a copy of it, after the employees refused to let me take a photo of the document. They were not a particularly economical choice, either, costing me over $7,000 to move 1100 cubic feet about 850 miles (almost all self-packed).

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    Reviewed May 4, 2022

    That’s the end of my hunt for the best moving company in the business! They managed to do a better job in every sense than any other moving companies that I have hired before. Their most appealing feature is the reasonable pricing. Most companies of this size charge way more for the same kind of service. I think the quality you get is just right given that the movers are better trained and seem more ‘expert’. I will hire again.

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    Reviewed May 3, 2022

    DO NOT USE UNITED NATION VAN LINES! RUN AWAY AS FAST AS YOU CAN. YOU WILL NOT GET VALUE FOR YOUR MONEY!! We recently made an interstate move (about 450 miles). We had the horrible misfortune of hiring United Nation Van Lines. First, they used a bait and switch tactic. The salesperson asked us to identify each and every piece of furniture. When we tried to give him dimensions, he would not wait for us to measure, saying it didn't matter. He would not allow us time to count boxes. When we told him we had forgotten our patio furniture and a barbecue, he didn't want to start the process over, & he said, "They'll be included in the final estimate." Using our list of every other single piece of furniture in our home, he estimated about 2000 cubic feet and a price of around $11,000.

    When the delivery people showed up, the cubic feet increased to about 3300 cubic feet, and the price jumped from $11,000 to $18,000. By that time, they already had our deposit of about $2800, which of course was non-refundable. They also had already begun readying our property for transport. So, we felt we had little choice but to continue. Also, we had been told that the payment on pickup could be made by cashier's check. However, the workers refused to take a cashier's check and demanded cash or postal money order.

    During the process, we received a call from Karen, who promised to "be there with us throughout the process." She would help with everything, she assured us. They delivered the goods one day later than promised, which was not a significant delay. Not a single person on the delivery team spoke English. They had mechanical translators, which were awkward and inconvenient to use. The delivery people would not even open the truck until they received the entire cash payment, which we considered unreasonable.

    We tried to call Karen (the person who was going to help us throughout), and her phone just rang and rang, with no option to even leave a voice mail. We called the Sales number, thinking they would answer on a Friday morning, but--again, no answer. We surmised that our phone numbers had been blocked. We had clearly marked where each box was to go, with color-coded stickers, but the workers just dropped the boxes wherever they saw fit.

    The workers did not put all our furniture & appliances back together as promised by the salesperson. The bed frame (two twins attached together) is missing a piece. When the door had to be taken off, they wanted to unscrew the hinges instead of using the pins in the hinges. They thought the clothing washer was a dishwasher, and they put the washer and dryer in the wrong locations in the laundry room. Several items were broken--a hanging clothes box was crushed, and a few plastic items (clothes hamper, trash can, etc.) were broken. We have not yet identified damage to valuable property.

    There was little care taken in how the property was placed in the truck (light items on top of heavy items, etc.). When the job was complete (by the company's standards), we asked for a copy of the paperwork they insisted we sign. They refused to give us a copy, and did not want to give us a receipt for the $5880 cash we had paid. Finally, we wrote "Received, $5880" and the boss reluctantly signed that notation. After all that, when the delivery team clearly knew we were not happy, they asked for a tip, which we obviously did not provide. DO YOURSELF A FAVOR AND DO NOT CONSIDER UNITED NATION VAN LINES.

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    MoversStaff

    Reviewed April 26, 2022

    Moving is always a nightmare and that is why you need to hire a company like this one who can keep the extra drama to a minimum. I have been hiring this company to handle all my home moves as well the transfer of my office for precisely that reason. They are one of the most professional companies in any line of business that I have had the pleasure to work with. I hope that I will get to extend this client-business relationship for many years into the future. (This move was my 3 bedroom penthouse in Alabama to a 4 bedroom house in Maryland).

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    Reviewed April 21, 2022

    I had a hard time deciding whether to use these people for my move or another company that I have used before. The main reason was that while the other company was cheaper, they were also slightly haphazard with their execution of the 2 moves they have done for us. On the other hand, this one seems to have only glowing reviews from hundreds of customers over many years. Catch was their higher price. I bit the bullet and hired them anyway and am glad for it. They did a great job, much superior to the old movers and worth the price difference.

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    MoversStaffRates

    Reviewed April 21, 2022

    I recommend them to anyone who will listen. They have been doing the moves for our small real estate company for a few years but this time, I was retired and moving myself from Charleston, SC to Allentown, PA. They gave me a special rate because I am such an old and regular customer so that was very kind of them – they didn’t have to. I am very happy with how well the movers spoke and interacted with us. Very kind and polite. I hope that I will get a chance for another wonderful move with these excellent people. 5 stars.

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    Customer ServiceMoversPunctuality & SpeedStaffCommunication

    Reviewed April 21, 2022

    I had a very nice experience with this moving company. They were very courteous with our entire family, including my elderly parents. Their work just cannot be faulted. The team arrives ahead of time and calls ahead to inform you. They do their work quietly and don’t waste any time. When it comes to handling even the biggest and heaviest objects, they take an extraordinary amount of care. Despite that, they still work quickly enough to finish within the allocated time. I really couldn’t find a complaint to make about them even when I wracked my brain. A 5 star moving experience.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed April 21, 2022

    I have used many companies that promised me the world for a lower price. I learned my lesson the right way that any moving company that offers you crazy bargains should not be trusted. This company may be a slight bit pricier than the average moving company but they are much more professional and capable than the other companies that we can compare them to. I suggest that you don’t make the same mistake I did and look only for low prices – look for balance off quality for money. I am wiser for my mistakes and hope my review helps.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed April 20, 2022

    I have never felt comfortable using professional movers because it seems odd to me to hand over everything I own to people I don’t know at all. However, I was forced to do exactly that when I was moving from Queens, NY to Manteo, NC recently. I asked all my friends and family for recommendations and this company quickly became a leading candidate. I called them up and they filled me with confidence with their open and helpful attitude. I did not mind paying their slightly higher price because it put my mind at ease to know professionals were handling the job.

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    MoversPunctuality & SpeedDamage

    Reviewed April 20, 2022

    We got a very good team of movers who did not waste time and got straight to working on the job. Their hard work was done very fast but they did not take shortcuts to do so. Instead, I found their way of working to be very careful and very respectful of all our things. I am also so happy with the service I received. 5 stars. Thank you!

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    PriceQuote AccuracyRates

    Reviewed April 20, 2022

    This was another move very well executed by good people, one of the moving companies that you can trust. I have hired them several times and know from experience that they are one of the best in the business. The most impressive part of the operation is the consistently great performance. I also appreciate the fact that they have kept their prices reasonably low despite the crazy inflation that we are seeing all around. My move was from Baltimore, MD to Douglas, GA (2 bedroom houses at both locations) and they handled it with ease. I would easily recommend this company.

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    Customer ServiceMovers

    Reviewed April 20, 2022

    I was rather impulsive about my choice to use movers and called a few of them up about 2 weeks before the day I intended to move. Of the 7 companies that I called, I only shortlisted 2 because of how they spoke and how genuine the operator sounded. I finally decided to go with this great guys because they answered my questions most satisfactorily. They were able to give the date and time slot I wanted, too. The movers were nice enough, doing the job quietly and efficiently. I am quite pleased with the result and might hire them again.

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    PriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenanceRates

    Reviewed April 19, 2022

    Of all the times that my arm had to break, it was right before I was scheduled to move to a new state and a new job. I was forced to hire movers which was an extra but necessary expense. Fortunately, the movers I hired were recommended to me by a close friend. She had used them several times before and swears by them. I was very happy with the performance I got and also with the reasonable price that I was charged. Although the move was a pretty small one (Indiana to Pennsylvania), I can see that it is a very good moving company.

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    MoversPacking

    Reviewed April 19, 2022

    Some of my best memories have been of moving houses myself but since I am getting older (and earning enough to), I decided to hire pro movers for this move. I was moving from Dallas, TX to San Jose, CA and needed them to just handle the actual moving part – I am pretty adept at packing, etc. so I did it all myself. The movers arrived on the dot and they finished loading up all the boxes from my 3 bedroom house within 3 hours. My things were delivered to my house in California right on the dot as well. Perfect.

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    Customer ServicePriceMoversPunctuality & SpeedStaffCommunication

    Reviewed April 19, 2022

    I highly recommend this moving company because I am so pleased with their work after they were recommended to me. The main thing that stood out from their performance was the almost obsessive commitment to doing things on time. They always call ahead and always arrive early. The movers work hard when they are on the clock and always finish ahead of time. I used them for 3 separate moves within the space of three weeks and their performance was consistently excellent. While they are not the cheapest option, I would say that they are worth what they charge.

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    Sales & MarketingMoversStaffFollow-Through

    Reviewed April 19, 2022

    I think I made a mistake every time I hired a moving company that wasn’t like this one. They have been the only movers who were able to follow all my instructions to the ‘T’ and do so without kicking up a stink. The movers were very accommodating – they listened to my instructions for how I wanted my fragile contents handled and did an excellent job of following through. I am also very pleased with their sales manager who helped to coordinate the whole move. She was very professional and part of the reason for this favorable review. 5 star performance.

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    PriceMoversQuote AccuracyPackingRates

    Reviewed April 19, 2022

    My first impression of this company was perfect. When I took a closer look at the difference in the packages, it became obvious that they charge what they do for a valid reason. Included in our package was high-quality packing material and tape, as well as a guarantee that if the things we declared didn’t change, the price would be the same, too. That was reassuring to know since we have been duped by other movers before. Well worth the cost. 5 stars.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPackingValue

    Reviewed April 10, 2022

    It was a pleasure hiring United Nation Van Lines because they gave me better value for money than any other moving company that I have hired. Most movers have very basic packages advertised but it surprised me that United Nation Van Lines’ ad included packaging stuff like packing boxes and securing tape, etc. That is why their package may give the impression that it is more expensive but when you look closer, it is actually a better balance of quality and cost. The movers also did a good job of earning my trust with their easygoing attitude and open attitude. It had also been the same with the office team with whom we had spoken. I am very pleased that I hired them and would do so again.

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    Customer ServiceMoversDamagePackingStaff

    Reviewed April 8, 2022

    The company caused thousands of dollars in damage. The driver opened the back of the truck and it was bad, the stacking was all over the truck. I asked the driver if he loaded it and he stated "NO" but when asked where the gun cabinet was he stated "in the front". The driver offloaded the truck into the driveway in the rain and left it there as his load help just left. I had to call the Sheriff's Office to respond as he tried to leave without moving the furniture and boxes into the house. There is a lot of damage that has been documented by video and photos and an attorney has been contacted for assistance due to what had happen and them leaving a Disabled Veteran with one leg to load what he could into the house as he was not doing it. I do not and will not ever recommend this company and the service was the worst that I had ever had to deal with as no one from the company would answer the phone or call back after numerous attempts to contact them

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    PriceMoversQuote AccuracyStaffRatesTimeliness

    Reviewed April 6, 2022

    I have been searching for a moving company like United Nation Van Lines all my life! Here, finally, I have found movers who can do what they claim and within the time frame that they quote me. Best of all, it was all done at a very reasonable price. My first interaction with them was at my brother’s place when he was moving to Georgia. I saw that the men were very capable and took a lot of care. I asked him for their number when I made plans to move from Macon, GA to Levittown, PA. He recommended them highly himself and said that he had used them several times, all with excellent results. I am happy to join the club. 5 stars.

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    MoversDamageStaff

    Reviewed April 4, 2022

    I would hire United Nation Van Lines again just for the great moving crew they have. However, they also have an admin team in the office that is just as good. I think this move from Seattle, WA to Henderson, NV that they handled was better than any other move that I have had done in the past. And it is all thanks to the people that make up this company. Everybody that I had an opportunity to interact with was so friendly and professional. They knew their aspect of the job and were ready to share the information with me when I asked. The movers were just fantastic – they delivered everything without a single scratch. I am happy to recommend them. 5 stars.

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    MoversDamagePackingStaff

    Reviewed April 1, 2022

    I was a bit nervous about my move because we had given away a lot of the original packaging for our electronics and appliances for recycling. When we explained that to the admin team at United Nation Van Lines, they said that the movers would take it all in their stride. On moving day, they came with extra hard packaging, lots of packing peanuts, and even these felt draping blankets that apparently help to absorb impact as well as prevent scratches from things knocking together. All our fragile items got the royal treatment, protected from all sides with soft impact resistant material. I can say that for sure because it was all delivered in exactly the same condition as it was packed. 5 stars.

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    Customer ServicePriceMoversQuote AccuracyDamageRefunds & PayoutsMaintenanceStaffRates

    Reviewed March 31, 2022

    United Nation Van Lines quoted us one price and charged us another. We asked the reason for that but nobody could give us an answer. It started out great with the rep then when they switched coordinator, it went downhill from that. When we got there to do the move, the driver wouldn't pick up the load unless we paid him $11,000 more than what they had quoted. We ended up paying the extra money for the move that we hadn't planned on. Additionally, stuff were broken. We called back to the coordinator and tried to get the paperwork for the damaged goods but couldn't get a resolution on that either. Nothing turned out the way it was supposed to.

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    MoversStaff

    Reviewed March 30, 2022

    Just great people at United Nation Van Lines who take their jobs seriously and love their clients. I was reluctant to hire them since I wanted to save money but I am glad my husband convinced me (partly to save his back, of course!). The move itself was nothing complicated – just a 2 bedroom apartment in Chicago, IL being moved to a 2 bedroom house in Colorado. The United Nation Van Lines office team was fantastic. They gave us all the answers to our questions and helped us decide the best package, date and time to move. We just love that our first move went so well. Thank you, guys!

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    PriceMoversQuote AccuracyStaffRatesResolution

    Reviewed March 28, 2022

    We had a slight issue with United Nation Van Lines at the start but I am still giving them 5 stars because they worked to resolve it as soon as I raised the issue. That said, please note that United Nation Van Lines gives premium service but at a slightly higher price point that most other movers in their category. Would I still hire them next time? Heck, yeah! The way in which they eagerly helped me when they could have just brushed it aside tells me that this a company worth its price. If you are looking for a bargain, go elsewhere, if you need excellence, hire United Nation Van Lines.

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    Customer ServiceMoversStaff

    Reviewed March 25, 2022

    This is the first time that I am writing a review and for good reason, too. NO other company has given me the service that I can truly be impressed with until United Nation Van Lines. I never expected a moving company would be the one that showed me that customer service can still be a priority ahead of making money today. United Nation Van Lines was extremely thorough and professional, both when they spoke to me on the phone or via email, and when they interacted with me in person. I was able to get premium service from a seemingly ordinary company. I highly recommend United Nation Van Lines.

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    Customer ServicePriceQuote AccuracyRatesHonesty & Transparency

    Reviewed March 23, 2022

    I am very happy with United Nation Van Lines for moving us from Colorado to California. They started off with a quote based on my detailed description of my belongings over the phone, after which they sent me a document to confirm. That impressed me because it put on paper a quote based on my own words and the price that they set. It was no surprise, of course, that they charged me exactly that price at the end. This very open and systematic approach to the cost is what the entire industry needs. I am very happy to recommend them for their honesty.

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    Punctuality & SpeedDamagePacking

    Reviewed March 22, 2022

    United Nation Van Lines’s main appeal for me is the speed at which they work. Despite being so fast (this time they had my 4 bedroom house in Charlotte, NC packed and ready to go within 6 hours), they still ensure that your things are not damaged either during packing and loading or in transit. I have hired them three times before and the work is always consistently good. I hope I will be able to use them again if I need to move from my new home in Harrisburg, PA. I strongly recommend them to my friends and family. You should give them a try.

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    Customer ServicePriceMoversQuote AccuracyDamageMaintenanceStaffHonesty & Transparency

    Reviewed March 18, 2022

    Was lied to about free month storage, overcharged $5,000 over quote received three weeks after my deliver date. Rude deliver driver a lot of broken items like glass in China hutch, total destroyed a antic dining room table, big hole in top of almost new couch, missing items. This was a move from Idaho to Oregon about 600 miles, should have been easy but was a nightmare

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Feb. 22, 2022

    A 5 star job by United Nation Van Lines. They were the company I hired to move my family from our 3 bedroom home in New Jersey to our new house in Tennessee. The customer service manager was very responsive to all my queries, either answering them right away or calling me back when he didn’t have the info in front of him. People like that give you the confidence to entrust a company with all your belongings in your house. The moving staff was good, too. They were early to arrive and went straight to work. All our things were delivered safely and that’s most important.

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    Customer ServiceMoversPunctuality & SpeedDamageMaintenancePackingStaffRates

    Reviewed Feb. 19, 2022

    United Nation Van Lines should be at the top of your list if you want a hassle-free move. I hired them for a pretty significant move, from OK to CA and was really concerned that they may mix up my boxes or break something. The customer service team explained their basics to me and the movers showed me their care procedures that ensure everything is kept safe for the entire journey. That set my mind at ease but so did their attitude of taking the time and effort to explain things to me. My boxes arrived as scheduled and damage-free. I rate my move 5 stars.

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    MoversStaff

    Reviewed Feb. 17, 2022

    I am not a big fear of writing or reading online reviews. I made an exception this time with reading part because it is the first time that I am hiring professional movers and didn't know what to expect. Fortunately, the long line of great reviews for United Nation Van Lines helped me choose them. They were definitely the right choice since they did an excellent job of our move from Baltimore, MD to Fort Myers, FL (4 bedroom house). Because the reviews I read were so helpful, I decided to pay it forward by adding my own to the list. I hope it has been helpful in helping you make the right decision for your move.

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    PriceMoversQuote AccuracyDamageRefunds & PayoutsStaff

    Reviewed Feb. 12, 2022

    There are so many good things about United Nation Van Lines that I don't know where to begin. Perhaps cost should be first since that was what drove my decision to hire them. They are on the slightly expensive side but nothing overtly pricey. More importantly, I feel like I got exactly what I paid for. The next most important thing for me was their work on the day. Both the movers I was given was totally into their job. They worked hard and I feel they put in a lot of care into making sure that they did not damage to anything. It was a good decision to hire them!

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    PriceDamageRefunds & PayoutsStaff

    Reviewed Feb. 11, 2022

    Although the people who moved me was very nice I am very dissatisfied with the amount of money I had to pay for the type of service I got. First off parts of my bed was taken apart that should not have been and now I cannot put it back together and second I don’t even care about the scratches that was put on the bed and dressers but the chunks and gashes missing from the bed and dressers is crazy not to mention screws were not given for the bed or tv bases so I can put them back together and my chairs and bar stools are also ruined. Would not recommend this moving service or use them again. Need to find another moving company to move me again this summer. At this point they're not even worth 1 star. This is a 0 star company!

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    Customer ServicePriceMoversQuote AccuracyRates

    Reviewed Feb. 10, 2022

    I had considered using United Nation Van Lines for my previous moves but always ended up choosing other companies, primarily because they were just outside the budget I had set. I made the leap this time because all the cheaper options I tried before managed to disappoint me in one way or another. That slight difference in price gave me an entirely different experience in service quality. The work crew was so much better in terms of both work ethic and attitude. I am genuinely ruing the fact that I did not take the leap earlier. No doubt United Nation Van Lines will be the first company that I call when I move again.

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    PriceMoversQuote AccuracyStaffTimeliness

    Reviewed Feb. 8, 2022

    5 stars for more excellence from United Nation Van Lines. We had been trying to book a slot with them for over a month even when we had cheaper options available because we trust only them to do the best job. Fortunately, our persistence paid off and they managed to find us a place. Their office management team is so professional. They know their company and their policies inside out. There is never any doubt about the costs of your move or the time frame. The movers are young guys who know what they are doing. I look forward to hiring them again.

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    PriceMoversQuote AccuracyDamagePackingStaff

    Reviewed Feb. 7, 2022

    United Nation Van Lines did a 5 star job. I usually move myself with the help of friends but my wife recently got some very expensive show pieces. Rather than risk her wrath if we happened to damage any of her things, I just decided to play it safe by getting professionals to handle the whole move. They certainly did not let us down! The movers spent a lot of time packing each piece individually so there was no possibility of damage. The final cost was a little high because I chose the premium package but it was completely worth it for me!

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    PriceQuote AccuracyPunctuality & SpeedRates

    Reviewed Feb. 2, 2022

    United Nation Van Lines is very different from the typical moving company. They really go all out to make your move as smooth and as easy as possible. I am comparing them to all my previous moves which were just simple ones that involved a small group of friends and a U-Haul. The price difference is obviously something you will have to consider but my suggestion is to try United Nation Van Lines at least once and then compare whether it is worth it. For me personally, I would say that it is definitely a step up in terms of convenience and speed.

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    Punctuality & SpeedDamagePacking

    Reviewed Jan. 31, 2022

    United Nation Van Lines gave me what everyone needs when they move – no problems. It’s that simple – United Nation Van Lines knows its role is to make things simple for people who are moving houses. They do it by being very organized, ensuring that everything they touch is moved carefully and responsibly so it isn’t damaged, and then keeping to the timetable they give. For us, it was for our move to Paxtonia, PA from Augusta, GA. They cleared out the pre-packed boxes from my old home very quickly and loaded them onto their van. The delivery was made the next week right during the window they had promised us. I couldn’t be happier with their service this time and look forward to hiring them again.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed Jan. 28, 2022

    We were sad to move from Florida after almost 2 decades living there and raising our kids but the upside was having a nice company like United Nation Van Lines help us move to North Carolina from there. Our old house was a 4 bedroom house and we hired United Nation Van Lines to come in and pack everything up. They were not only fast but also very efficient. Our things were packed up and ready to go before the time was up. They delivered when they had promised us they would, too. No damaged boxes or contents, all there. I hope not to have to move from our new house anytime soon but if I do, United Nation Van Lines will be the company I hire again.

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    MoversPackingStaff

    Reviewed Jan. 25, 2022

    What a great start to the new year United Nation Van Lines has given my family in New York. They helped us move from Millsboro, DE last month, something that I had asked them to slot in for us because we were in a hurry. I was quite apprehensive about whether they would be able to pull through for us because the holiday season was approaching. Fortunately, they managed to find us an open spot and the rest as they say is history. The convenience of moving when you want aside, United Nation Van Lines also gave us a very jolly moving crew who were a delight to interact with. With all our boxes safely delivered, all that’s left is for me to give them 5 stars!

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    Customer ServicePriceMoversQuote AccuracyPackingStaff

    Reviewed Jan. 20, 2022

    No more hunting for a good moving company anymore! United Nation Van Lines checks all the boxes for what makes a good and reliable professional company. They were 100% on the ball from the very first time I called them to get a rundown on what the costs would be. The person on the line was very clear about their charges and how they were calculated. It helped my wife and I make a decision on which company to go with. The next stage after that was settling on a move date. They were very receptive to my suggestions and we got the date that was most convenient to us. Best of all, they are very affordable. We highly recommend them.

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    PriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Jan. 18, 2022

    I hired United Nation Van Lines a few years ago and gave them a 5-star review and this move deserves the same excellent rating. I loved the fact that their prices have not changed as significantly as I has expected, which let them stay within my price bracket despite the crazy situation all around us. Despite their affordable price tag, the company is still committed to giving its clients the best possible combination of speed and quality as some of the brand name movers. I don’t know how they manage to suppress their prices but all I can say is that I am happy to give them my business again and again if they maintain such high standards. 5 stars from us.

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    United Regions Van Lines Company Information

    Company Name:
    United Regions Van Lines
    Company Type:
    Private
    Formerly Named:
    United Nation Van Lines
    Address:
    1515 Ellis Street
    City:
    Waukesha
    State/Province:
    WI
    Postal Code:
    53186
    Country:
    United States
    Website:
    www.unitedregionsvanlines.com