
United Regions Van Lines Reviews
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About United Regions Van Lines
United Regions Van Lines specializes in long-distance and cross-country moves and has experience with residential, commercial and corporate relocations. The company has a fleet of trucks registered with the Federal Motor Carrier Safety Administration (FMCSA). United Regions Van Lines has provided services for over 12,500 moves in the U.S.
Visit unitedregionsvanlines.com- Easy booking process
- Multiple packing options
- Dedicated moving coordinator
- No local moves
- No international moves
United Regions Van Lines Reviews
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Reviewed June 26, 2023
When I was first contacted by their salesperson he was able to see the contents of my house as it listed for sale and the realtor had photographed it. We went over almost every item that was to be moved and since I am disabled they were to do all the packing and unpacking. His quote was "19,000." After they loaded the price kept going up and they would only take cash or money order. Now I know why; because there is no way to go back on them. Bottom line is that when they finally delivered my belongings 20 days later they wouldn't unpack or reassemble items, they damaged many items, some were missing and I ended up paying over $30,000.. And now they won't respond concerning the damaged and missing belongings. I wouldn't recommend this company to my worst enemy.
Reviewed June 21, 2023
United Regions Van Lines was amazing! My move was complicated, with multiple stops and delicate antiques. But guess what? They handled it flawlessly! The movers knew their stuff and took care of all the logistics smoothly. I was so relieved when my valuable items arrived without a scratch. These folks pay attention to every little detail and clearly know their stuff. I'm super grateful for their exceptional service and would absolutely trust them for any future moves.
Reviewed June 21, 2023
Had to move from my long-time home in Buffalo down to the sunny beaches of Florida. Wasn't too keen on the idea, but these United Regions folks made it easy. Didn't break a sweat or my glasses. Good job, lads. P.S. I am happy to share contacts with my friends who are also moving.
Reviewed June 20, 2023
I can't say enough about how incredible this team was with our vintage clothes and accessories. It was crucial for us to find someone who could handle them delicately, and they surpassed our expectations. They were not only prompt and professional but also paid great attention to the smallest details. We couldn't have asked for a better experience. A+ all the way!
Reviewed June 20, 2023
This moving сompany was an absolute lifeline during a tough transition in my life. They took the time to listen to my story and provided exceptional support throughout the entire moving process. Despite the emotional strain, their team remained kind and considerate. They handled my belongings with care and ensured a smooth and efficient move. I cannot express enough how grateful them for exceptional service during such a challenging time.
Reviewed June 20, 2023
Hiring Regions Van Lines turned out to be quite an adventure! While there were a few bumps along the way, they managed to make the best out of unexpected situations. The crew arrived on time and displayed remarkable efficiency in packing and loading my belongings. Despite a minor glitch with the truck, they quickly resolved the issue and kept me informed throughout. Their positive attitude and willingness to go the extra mile left a lasting impression. If you're up for a moving experience with a twist, this company won't disappoint!
Reviewed June 19, 2023
I recently utilized this company for my interstate move, and I couldn't be more pleased with their services. They handled a special situation flawlessly, demonstrating their professionalism and expertise. Despite encountering unexpected delays due to severe weather conditions, the team remained calm and composed throughout the process. They went above and beyond to ensure the safety and timely delivery of my belongings. Their exceptional communication kept me informed every step of the way, providing reassurance during a potentially stressful situation. Thank you dedication and unwavering commitment, my move was completed successfully. I highly recommend their services to anyone seeking a reliable and dependable moving company for their interstate relocation needs.
Reviewed June 17, 2023
This is a company everyone should be aware of the shady business practices. Sales tells you one thing. Quality management tells you another, then the drivers have yet another agenda. They ask for cash on pickup and delivery as they say cashier's checks are unsecured and stop payment can be made. This is a lie! Cashier's checks are quite secure and this is a poor excuse. They finally picked up my furniture and never called for drop off. Sales is not answering phone or text messages, quality management phone rings but no one picks up and doesn’t go to voicemail. I have no idea where my furniture is and we are 2 days past agreed delivery time. Driver also is not answering phone.
Reviewed June 16, 2023
United Regions Van Lines executed our move with such precision and care that it left us speechless. From the moment we requested a quote until the final box was unloaded in our new home, the level of professionalism and dedication was truly exceptional. The moving team was always on time, their communication was top-notch, and they treated our belongings with respect. We can't thank them enough for making a stressful process so much more manageable.
Reviewed June 16, 2023
United Regions Van Lines is an excellent company! We have a big family with lots of belongings, and they provided immense help. They expertly packed and safely moved everything, including our precious furniture and kids' toys, which arrived in perfect condition. Their drivers even speak Spanish, making communication easier and more convenient. We truly appreciate their assistance and highly recommend their services.
Reviewed June 16, 2023
I had to sift through a ton of moving companies before I made my choice. Honestly, they all seemed the same after a while. But what I was really looking for was a company that made me feel comfortable. That's where United Regions came in. They gave me an estimate right from the get-go and were straight-up about the fact that if I had more stuff on moving day than I said I did, my cost would go up. They were the only company that was real with me about how long the move might take, saying it could be up to 17 business days from when I was first available. When they asked me if I knew what a 'business day' was, I couldn't help but laugh. It felt like they didn't sugarcoat anything just to get my business. I don't know about you, but I appreciate honesty and straightforward deals.In the end, they did their job and I was happy with how everything went. That's all there is to it.
Reviewed June 14, 2023
I want to share that the packing services offered by United Regions Van Lines aren't free and might not seem as cheap as you'd think. But, based on my previous experiences when I packed myself (which resulted in damage to my items), I decided to give their professional packing services a try. I mean, I'm trying not to be a control freak, right? So, I asked United Regions to do the packing for an extra cost. And guess what? Nothing was damaged. You might say it's luck, but let me tell you, I've moved more than 7 times in the past 10 years and there was always something I didn't like about each move. But this time? I was genuinely pleased with the service. So if you're considering their packing services, I'd say it's worth it.
Reviewed June 14, 2023
I cannot express enough how incredible the team at United Regions Van Lines was during our move. We had over 150 boxes and 4000 sq foot of furniture to move, and they handled it all with such professionalism and care. They made us feel like we were moving with friends we've known for a lifetime. They worked hard from the early morning until late in the evening, and always with a positive attitude. They treated our possessions as if they were their own, and for that, we are eternally grateful. If anyone is considering moving, United Regions Van Lines is the only company I would recommend.
Reviewed June 14, 2023
The pricing was misleading, they showed up late and didn't finish until 1230am, and customer service blamed us for the end price being 2x the estimate. Do not use this company. Our final price was $10k more than our initial estimate. We did a Zoom call and a phone call to inventory our house, however when the packers showed up they were surprised at the amount of things we were shipping. We have noticed on the bill we were charged extra for items that were originally included in the estimate. To make things worse customer service was very unapologetic and blamed the entire thing on us, noting that we should know how to estimate how much space we need on a truck.
Reviewed June 9, 2023
I had an absolutely fantastic experience with this company! They handled my move with such professionalism and care. What impressed me the most was how patient they were with my large and chaotic family. They even managed to make the kids laugh and smile during a stressful day. I would highly recommend them to anyone in need of their services.
Reviewed June 8, 2023
What an eye-opener my moving day turned out to be! I initially received an estimate from this company that seemed quite fair, but imagine my surprise when the final bill was significantly higher. I won't lie, it did make me raise an eyebrow. But when I queried the difference, they explained that I had considerably more items than initially estimated. You see, I thought I'd have a mere 3-5 boxes worth of stuff. However, the reality turned out to be quite different. I ended up packing a staggering 23 boxes! I truly couldn't believe I had so much to move. Despite the initial shock, I appreciated their honesty and the patience they showed in explaining the discrepancy. It's safe to say I learnt a valuable lesson in gauging how much stuff I actually own! Overall, a commendable service.
Reviewed June 8, 2023
In May my elderly mother moved and used this company. I cannot in good conscience recommend this company to anyone. #1 The company called and stated that the movers would be there on Monday. Not 10 minutes after that call the drivers called and wanted to show up on Saturday, that was not acceptable. So, they agreed on Monday. Monday comes around and lo and behold the drivers did not show up. So finally heard from someone and we were told that they would show up on Tuesday, and they keep this date. The drivers were in a 26 ft truck. The quote was for about 1300 cubic feet. After loading the truck the drivers said that there was over 1800 cubic feet. Not possible because a 26ft truck only holds 1700 cubic feet.
Mother was told originally that the truck may not deliver on the other end for a few days. To our surprise the drivers said that it would be delivered the next day. Lo and behold that's an extra charge, not originally figured in the estimate. Then we had to scramble to make sure some on was on the other end to receive the truck. So when it arrived, the truck was measured and pictures were taken. The truck was not full, and was not adequately, packed. So, my elderly was WAY overcharged, like close to $6000.
We asked for a total on several occasions will the movers loaded. They stated they could not tell us anything until the end of the load. Sad things is this company could care less. Also, the driver claimed to have used 33 rolls of tape. I helped to pack the house and we never even came close to that many rolls. Just be aware of what you are getting into with this company. They will take advantage of you and try to make you look like an idiot. Also their payment process is very sketchy.
Reviewed June 7, 2023
I cannot praise United Regions Van Lines enough for the superb service they provided during my move. The teams involved in both the loading and unloading process demonstrated exceptional skill and professionalism, making the entire relocation process effortless. Their continuous communication and efficiency played a crucial role in streamlining the move. I'd like to extend my gratitude to the entire team, especially Tom and Laura, who were in constant contact with me, ensuring I was kept up-to-date with any alterations post-loading. Their dedication to customer satisfaction truly made the difference. This was, undoubtedly, the smoothest moving experience I've ever had. Thank you, United Regions Van Lines!
Reviewed June 7, 2023
Had to haul my stuff from Tucson, Arizona to Las Vegas, Nevada. Chose United Regions Van Lines. Best decision! First chat was plain and simple. They explained everything clearly, and the packing process was a breeze. On moving day, the crew was spot on time, friendly and efficient. They packed the truck securely and swiftly. During the trip, they kept in touch to update me. First time I’ve had a moving company do that. When they reached Vegas, all my stuff was just as it was when it left Tucson. A huge relief! In short, United Regions Van Lines were fantastic. They made a big move feel easy. If I ever need to move again, they’re my first call. Kudos, guys!
Reviewed June 7, 2023
Moving from New York to California was making me nervous. I was thinking about a bunch of things that could go wrong. Like, I didn't think they'd find parking because it's always so packed. Plus, my elevator is super small, and I was worried my big furniture wouldn't fit. And then, I was also stressed they wouldn't deliver everything on time. I already planned my moving-in day and didn't want any delays. But you know what? It was all good. They found parking without any problem. They fit my furniture into the elevator just fine. And guess what? They were right on time for delivery. I was worried for nothing. These guys are pros, they handled everything perfectly.
Reviewed June 7, 2023
United Regions Van Lines, they good people. They move things not only, they move person too. I like how they work, everything on time, checking things, packing well. Their team boss, Alex was so cool. He was making sure everything goes smooth - packing, loading, moving, then unloading. All this, they do like a team, with respect. No mistakes, very good experience.
Reviewed June 7, 2023
This was the worst experience ever for my elderly mother. They took complete advantage of her and scammed her out of $6,000.00. They are liars and manipulators. They are dishonest and when confronted about it, Amanda, in customer service, talked over me the entire time and yelled "Did you read our contract?" and then hung up on me. Their contract is written in way that says they can and will charge you whatever they want and there is nothing that you can do about.
Reviewed June 7, 2023
So, here's the story. My wife and I were in the market for a reliable moving company, and we looked into several options. Yes, each one had its fair share of both good and not-so-good reviews - but that's to be expected. Ultimately, we wanted to go with a company that made us feel comfortable, and that's where United Regions Van Lines came into the picture.The response time of this guys was impressive - they called us just a few minutes after we submitted a form on their website. What really set them apart was how they explained everything upfront - from the estimate process to the details about packing and all other necessary information.
We had received similar estimates from other companies, but we found that United Regions Van Lines provided a lot more helpful information. Their approach gave us a good feeling, so we decided to go with them. And let me tell you - we made the right choice. Throughout the process, they were clear and professional. The packing was superb; they used certain techniques that prevented any possible damage or scratches. I was particularly relieved that I didn't have to wrestle with packing everything myself! My wife had been a bit anxious about the move, but everything turned out great in the end. So here we are, sharing our positive experience. We wholeheartedly recommend United Regions Van Lines to anyone in need of a trustworthy and efficient moving company. Our decision to go with them paid off and we couldn't be happier.
Reviewed June 6, 2023
Just wrapped up my move from Indianapolis to Denver with this crew's help. All things considered, they did a pretty solid job. Showed up on time, didn't waste any minutes, and got to work. Plus, they didn't break or lose anything - now, that's what I call a win! If you're like me and dread the thought of moving, these guys are a godsend. Seriously, if you've got a move coming up, give 'em a call. You won't regret it!
Reviewed May 26, 2023
I used United Regions Van Lines Moving Company for my long-distance move and was blown away by their customer service. Their team was incredibly responsive and communicative, providing frequent updates throughout the process. They also went above and beyond to accommodate my specific needs, including storing my belongings for several weeks until my new home was ready. What stood out most to me was their flexibility and dedication to ensuring a stress-free move. I highly recommend United Regions Van Lines for anyone in need of a top-notch long-distance moving service.
Reviewed May 26, 2023
Moving can be a stressful affair, especially when you have to move a sprawling villa, a library, a billiards table, and the rest of a big house. But with United Regions Van Lines, it was a breeze. The crew was polite, prompt, and incredibly efficient. They took the stress out of the moving process. I had the pleasure of interacting with Jim, one of their movers, and Emily from customer service. They were both fantastic! If you're looking for a moving company that goes above and beyond, then I highly recommend URVL
Reviewed May 26, 2023
I had the pleasure of utilizing United Regions Van Lines' services for a long-distance move, and I couldn't be more pleased. They exceeded my expectations in every possible way and I wouldn't hesitate in hiring them again.
Reviewed May 25, 2023
As a business owner, I recently entrusted United Regions Van Lines with my office relocation, and they truly surpassed my expectations. The team of movers arrived punctually and conducted themselves with professionalism, efficiency, and courtesy. They handled our office equipment, furniture, and supplies with great care, ensuring everything was packed and loaded safely. They even took extra precautions to avoid any damage. My team highly Appreciates their service, and each one of us will recommend United Regions Van Lines!
Reviewed May 25, 2023
Wow! I recently hired United Regions Van Lines for my long-distance relocation, and boy, was I blown away! The team was absolutely professional, efficient, and friendly. They handled all my belongings with the utmost care, making sure everything was securely packed and loaded. Throughout the process, they kept me in the loop, providing regular updates on the status of my items. When my belongings finally arrived at my new home, the team not only unloaded everything but also helped me set up my furniture. I highly recommend this moving service to anyone seeking a reliable and trustworthy experience.
Reviewed May 25, 2023
United Regions Van Lines made my move from NY to LA a breeze. The level of communication was fantastic. Paul and Jimmy were very professional and treated my belongings with respect. 5/5! The best of the best!

Reviewed May 23, 2023
We hired Movers for my cross-country move, and I have to say that I was extremely satisfied with their service. From the initial consultation to the final delivery of my belongings, the entire process was seamless and hassle-free. The team of movers was professional, courteous, and went above and beyond to ensure that all of my belongings were packed and loaded safely and efficiently. They also kept me updated throughout the entire process, which gave me peace of mind. Despite the long distance, all of my items arrived in perfect condition and on time. Additionally, the pricing was fair and transparent, with no hidden fees or surprises. Highly Recommend!
Reviewed May 18, 2023
Pickup was rescheduled then they showed up on a different day with 2.5 hours notice. They were extremely slow, I made them leave after more that 12 hours and after 1 AM. It seemed their only goal was to fill the truck, they packed anything not bolted down. I was told they wouldn't be packing anything. My household goods have been held hostage for close to a week now since the estimate was so grossly under and the price increased so much that the 60% of the estimate that I had at pick up was less than 60% of final amount and United won't accept any normal manner of payment. United takes payment like a black market weapons dealer. Customer service representatives are extremely rude and condescending on the phone.
Reviewed May 3, 2023
I had an excellent experience with this moving company. They were very professional and took great care of my belongings. The crew worked efficiently and were very careful when packing and moving my heavy and bulky items, like my piano and large furniture pieces. The payment was exactly as estimated, and I couldn't be happier with the service I received. Thank you for making my move stress-free! Highly recommended!
Reviewed May 1, 2023
I recently used this company for my long-distance move, and I must say, they exceeded my expectations. As a busy professional, I appreciated their promptness and attention to detail. They expertly wrapped and protected my belongings, ensuring everything arrived in perfect condition. The movers were friendly and made the experience stress-free. Their rates were reasonable too. I'd highly recommend them for your next move!
Reviewed May 1, 2023
The crew was outstanding! They handled my fragile items with care and ensured everything was packed securely. They arrived on time and worked diligently throughout the day. They even helped me disassemble and reassemble some of my more complicated furniture pieces. The final payment was exactly as estimated, which was a pleasant surprise.
Reviewed May 1, 2023
We were given a "Binding Estimate" for the total cost of the move only to be charged $7,000.00 more after the trucks were loaded. We also discovered several items were missing. Some were very sentimental and non-replaceable. We filed a claim with United Regions, but received no satisfactory response.
Reviewed May 1, 2023
We enlisted this company for our Indiana to Georgia move and were thoroughly impressed. From the courteous phone representative to their transparent quote and efficient move, they provided exceptional value and service. They consistently deliver excellent service that sets them apart from competitors.
Reviewed April 30, 2023
This company proved themselves worthy of our trust in handling our move from Joplin, MO to San Antonio, TX. Their punctuality and efficiency have secured our future business. Their professionalism makes them our top choice for future moves. Their team was professional, efficient, and made sure that everything was handled with care.
Reviewed April 30, 2023
A close friend who frequently moves around California recommended this company to me for my recent move. I was not disappointed. They were detail-oriented, efficient, and very reasonably priced. They took great care when handling my fragile items and were able to move my heavy and bulky furniture without any problems. I now understand why my friend speaks so highly of their services!
Reviewed April 30, 2023
Amazing experience! Moved from Illinois to North Carolina, and these guys made it a breeze. The crew, John and Matt, were super helpful and efficient. They packed everything carefully and even helped me with some last-minute packing. Everything went smoothly. Definitely recommend!
Reviewed April 23, 2023
This review is a direct comparison between URVL and the company we used initially moving to CA. After shopping around, we initially went with URVL because they offered 8k lower than the competitors, and included some additional bonuses for same day sale. All was fine until day of pickup, when the workers walked in and were immediately pissed off, telling us we had way more stuff than they were led to believe. They redid the estimate, and added that 8k we thought we were going to save back on.
Their packing was a mess, just tossing things into boxes regardless of how delicate they were as long as it wasn't glass or dishware. They packed items that were strictly labelled "DO NOT PACK", they packed all of our perishable food even when I was told they wouldn't, and I even found bags of trash in boxes while I was unpacking. We noticed multiple points of damage in the walls and scuff marks around the doorways. When they finished, paying them became difficult as they only accepted Zelle, cash or money order, and since they finished after banks closed, we only had the zelle option, which has a daily limit. Finally worked it out where we paid as much as we could at the time and zelle the rest as soon as we were able.
Then, we paid for the expedited delivery, in which I was told by their salesman, Allen, that it would guarantee delivery date of my choosing as long as we give them enough time beforehand. So I drive across the country to meet them there at that date, and they don't show up. I call and find out they won't be there until a week later, and needless to say I was agitated, but they have a clause in the contract where if it falls past 6 days of the initial delivery window, the expedited fee will be refunded.
A week goes by and I finally get the call they will be arriving, and I ask how we get the refund, and they say we will get the 50% refund shaved off of the remaining payment. Confused, I pull up the contract and point out the clause, to which they say they are only in the slightly delayed window that grants a 50% refund. After some back and forth, I find that the reestimated contract we signed changed the delivery window to a week later, done so without telling us. Again, they make paying them difficult, as they refuse to accept wire transfers or checks unless we complained enough.
Upon unloading the truck, many boxes were unlabeled and nothing on the delivery sheet was numbered for me to reference to. The workers had to open the boxes to see what was inside and I had to tell them where to put each. Reassembling one of my desks resulted in notable, visible damage to the frame that fortunately doesn't impact it's sturdiness. They were unable to reassemble my bedframe, as the screws were packed separately, so they left after all was finished. After unpacking every single box, I noticed many tools and the like were missing, notably all of the screws and washers for the bed, which now lies as a pile of wood in our bedroom. We additionally found items that were not even ours, which they must have packed by mistake when switching trucks. Their customer service team is apparently just 2 people who kept telling us conflicting information, or never called us back.
I most definitely do not recommend URVL after what seems like a series of lies and/or false promises made by their sales team, unprofessionalism done by the packing team, and loss of items in transit. Absolutely awful experience.
Reviewed April 22, 2023
This company, this crew is a reliable and trustworthy moving company that has served our family for years. Their combination of affordability, politeness, and efficiency makes them the perfect choice for anyone in need of a moving service. This time we were moving from St. Louis MO to Bel Air, MD.
Reviewed April 16, 2023
Originally I gave this company 5 stars. If I could change that to 0 stars I would. At origin, it appeared that they were packing so carefully. Upon destination, there is so much damage. Furniture was packed for the most part carefully. Kitchen was packed with little damage. My small bathroom cabinet wasn't packed and came in pieces. Garage cabinets weren't even packed and arrived upside down and everything smashed, broken, cracked and missing pieces. My 65" brand new TV was dropped and cracked open and now useless. My 1 year old office desk was cracked open at the back. Brand new dryer has 2 large dents on the side and back. My dog ramp came in unpacked or protected and in 4 pieces. Would not recommend this company. Filing a claim will be a nightmare based on company's information. They don't do their own claims, I must use a contracted company! They are giving me the run-around. Horrible, Horrible, Horrible!!!!
Reviewed April 15, 2023
Whatever quote they give you, they'll charge you more on the pick-up day. If you don't sign a new contract on the pick-up day, they threaten to leave. If you call the home office on the day of the pick-up to complain, they don't answer your call. The next day when you call to complain, they tell you that you shouldn't have signed the new contract and you should have told the pick-up crew to leave. Because of course that's an option for a family that has planned a move halfway across the country. Just hire a new moving company and reschedule the move and every other facet of your life that you've scheduled to accommodate the move.
But wait! It doesn't stop there! Before they arrive at your new apartment they call to tell you that their truck won't be able to access the loading dock there and they will have to unload your belongings and load them onto a smaller truck in order to complete the delivery. And guess what, that's gonna cost you $1 per cubic foot of your belongings (more on the cubic foot thing later). Well, I guess if they've seen the loading dock they know what they're talking about, right? Except they haven't. The driver just said so based on a Google Earth photo he saw (his words). Did they call the apartment to confirm the dimensions? No. But if you say you want them to come and try first, they say no. They say you have to accept the charges for reloading into a smaller truck or they will take it mean that you have refused delivery.
At that point, they will keep all of the money you have already paid them and will keep your belongings until you reschedule a new delivery, for which they will re-charge you for everything you have already paid. Aaand then, when they arrive, you might notice that the delivery truck (a U-Haul truck) they brought your belongings in looks a bit small, so you Google the cargo space of that particular truck. And when you do, you see that the cargo space of that truck is several hundred cubic feet smaller than what they charged you for. And remember, what they charged you for is several hundred cubic feet more than what you were quoted. So you call the home office. Again. And they tell you that the driver probably has to make two separate drop offs.
Ok, you say, I'll pay the final balance when he gets back with the second delivery. No, you have to pay before he goes to get the rest of your belongings or, guess what, they will consider you to have refused delivery and keep your belongings and make you pay for everything all over again. So you pay. Because you have to. Because what else are you going to do? Start your new life with zero belongings? Must be nice to be that rich if you can do that.
And so they unload your stuff, and wouldn't you know it... They don't have to go and get the rest. Because all of it was on that truck. Less than 800 cubic feet of cargo space on that truck, and yet they charged you for 1200 cubic feet. They couldn't even be bothered renting a truck that was big enough to cover the lie they were telling you. And every step of the way, everyone you try to talk to at the company, after the initial salesman of course, treats you with nothing but contempt. They are no help. They transfer you from person to person, nobody offering anything more than threats to take more of your money if you don't comply. In my life, I have never dealt with a business of any kind that is so brazenly and disgustingly underhanded, conniving, and reprehensibly deceitful and immoral as the thieves and liars at United Regions Van lines.

Reviewed April 14, 2023
Absolutely the worst experience of our lives!! They lied the whole way. Lied about being movers! They are NOT! They lied about the cost. 2.95/ft³ became 10/ft³! 7k quote became 22k, after They held our property hostage to extort us for more money. They stole other people's property and hid the empty jewelry box in our property. Won't answer calls or messages about what we should do with these other folks' stuff. Lisa is a lying and manipulative shrew! She claimed she had no supervisor when we asked to deal with someone who wasn't so combative. Then claimed she had to ask a supervisor when confronted by her other lies. Do NOT, I REPEAT DO NOT USE THESE LYING THIEVES!!!
We have had to contact the FBI, and multiple state law agencies. They have done this before. This is their business model. Shorting estimates then hammering the customer after they have you under contract. Do not give them money! Do not sign anything!! Once they have the contract they will threaten you with more charges and upcharges that could be more expensive than what we had to pay!!! We are not going to stop until Lisa and her cronies are behind bars! A contract doesn't make it right! They robbed us of our life savings! Cut open tubes stole expensive fishing gear, clothing, artworks, and 750 dollar Mackie Mixer, denying my ability to work! Stole reels, packed guitars upside down, and broke the neck on my 1500 dollar acoustic!! Worst people on the planet!!!
Claimed our load was 2000ft³. But delivered in a truck that was less than half full, and only 23 feet long. 1350ft³ is the capacity of a 23 foot uhaul. How do you fit 2000ft³ into a space that holds 1350ft³? How do you in good conscience just rob people of their savings, because you got your feelings hurt when you were confronted about trying to scam us!? They blamed it on me, because I got mad about them trying to charge me more! What was I supposed to do? Just let them rob me, and not say anything!? Again, we bought a house and thought life was gonna be great, then we met these scam artists and they ruined everything!! Whoever is missing Jewelry from a move on or about the middle of February? Reach out. Your green graduation pin is in the box, still.. they took everything else.
Reviewed April 12, 2023
This great moving company exceeded my expectations with their exceptional customer service. Their team was professional, courteous, and made sure every detail of my move was taken care of. From the initial consultation to the final delivery, their staff was attentive and responsive to my needs. I highly recommend their services to anyone in need of a moving company.
Reviewed April 9, 2023
I cannot say enough good things about this company. Their team was prompt, professional, and efficient from start to finish. They took great care in packing and transporting my belongings, and everything arrived at my new home in perfect condition. Their customer service was excellent as well. I would definitely use their services again.
Reviewed April 7, 2023
This is an honest review of my experience when I hired these guys to move me out of my 2 bedroom apartment in Knoxville, TN and into a 3 bedroom house in Monroe, NJ. First of all, the price. They are not cheap. On the other hand, their work is at a level that you would typically expect from premium moving companies. Number two, they are reliable. I did not have a single issue of receiving incorrect or outdated info from them. We were kept fully apprised of the location of our things in transit at all times. Thirdly, they are very skilled in customer service and make you feel like a king. Overall, a very good company. 5 stars.
Reviewed April 4, 2023
Seems that this company is in fact the best option for anyone looking to move homes in 2023. I was unsure about that before my move as I felt that their prices were slightly too high. Now, though, when I compare the work they did on my move from Akron, OH to Hampstead, NC, it seems that I was mistaken and they are really worth every penny that they charge. For one, they abide by all the instructions you give them. They also take a lot of care when moving your things. The vehicles they use are well-maintained and the cargo area was clean and dry (despite the recent rain). I would hire them again.
Reviewed April 1, 2023
It was a pleasant change and an even better surprise to come across a moving company like this. Their 5 star service is why I am taking the time to sit down and write a glowing review for them. Our first contact with them was via phone when we called to enquire about prices. The person on the phone was unable to answer a couple of our questions but we got a call back 10 minutes later from their colleague who was able to help us out completely. Meanwhile, the moving crew was excellent in the care that they took. There were no scratches on my floor and walls both in the new house and the old. 5 stars.
Reviewed March 23, 2023
They quote one thing on the phone, send a quote to sign that matches the price but has low cubic footage, then they gouge you for a few grand or so over the quoted price and it was your fault the whole time for not knowing how moving works. I have moved 7 times and this is the worst company I've encountered. Shameless.
Reviewed March 18, 2023
Everything about the process was unsatisfying. The worst was communication with United Regions Van Lines. I would not recommend using them. They did not have professional moving vehicles. I was told we would need an 18 wheeler and instead divided our move into two trips with two smaller trips.
Reviewed March 18, 2023
Items were simply dumped from drawers, sometimes on top of more fragile items. Broken glass and scraped paint on furniture, a chunk of wood missing on a side table and church pew. Confusing information at times. They do not allow credit card payments, which posed a problem for me.
Reviewed March 18, 2023
I have dealt with other movers always disappointed. So far United Regions hiring, planning and pick up A+. Office called to verify items. They also contacted the future apartment complex to verify it cound be delivered. I will forward my gratitude by suggesting this company.
Reviewed March 17, 2023
The absolute worst. Gave me a price over the phone and then doubled it when they got to my house. Also did not show up to deliver on the day I was told. Do not use them ever!!!! I can’t give them zero stars but I would if I could.
Reviewed March 16, 2023
Packers and loaders were top rate. They arrived on time, packed my goods professionally and carefully, kept me informed throughout the service, friendly, reliable and great people to work with. Hopefully, the delivery of my goods will be just as professional. Yet to experience the delivery.
Reviewed March 14, 2023
I shudder when I think about how much money I have thrown out the window using other moving companies before I came across this one. Seriously, I find it amazing how a moving company can offer such great deals when other companies are making us pay such crazy prices. If you have balked at the sight of your moving bill before, you know what I am talking about. You'll get none of that nonsense with these people. They give you the best balance of cost and quality that I have personally ever seen. I was moving from Memphis, TN to Cincinnati, OH and this company charged us about two-thirds of what other companies quoted me. Insane!
Reviewed March 11, 2023
We have been hiring this company over and over again for more than 10 years, and giving them 5 star reviews all the way. They just don't give us a reason not to! For me, the Main reason is that they always stay true to their quotes. Sure, there are minor variations but it is in the 1-2 percent range, which is just normal. I've heard horror stories of people using other companies and the final bill being 11,000 or more higher than the original quote! Never in all this time has these guys ever done anything remotely so devious or dishonest. Instead, the vibe I get from them is all clarity, honesty and professionalism. You should hire them.

Reviewed March 8, 2023
Given a 4 hour window…movers arrived 5 hours after the end of the window. Movers barely spoke English and couldn’t explain paperwork or charges. Even though I reduced the amount of items moved from the estimate, cubic feet used came out EXACTLY the same as estimate (jmpossible). The movers truck was breaking down and they were late delivering. Offered no discount or refund whatsoever even explaining situation to customer service. Customer service reps are terse and rude. Would never use again.
Reviewed March 8, 2023
This feels like the start of a beautiful friendship. It might have been the first time that I have hired them but it felt like so much longer because the movers were so good and listened to all our requests and distractions without so much as a question. That wonderful can-do attitude made it so simple for us to get things done. Now we know our things would be safest and most secure. The thing that really impressed me was that their price structure is squarely in the average range compared to other companies providing a similar range and quality of services. Can't wait to hire them again.
Reviewed March 8, 2023
Asked if move was with company asset, told yes, actually no. Walkthrough home, reviewed piece count and items. Quote revised three times. Day of pickup, no show, next day arrived 20:00, again revised quote. Moved under 8 hours travel. Jumped over 50% of original quote.
Reviewed March 6, 2023
5 star work by a very good moving company. It was a breeze of a move with their very talented team of movers handling the job. This is the second time that I have hired them for a move and it happened to be raining quite heavily when they were packing and loading in New Orleans. The moving crew took the situation in its stride. Before I knew it, they had set up a little covered walkway between our porch and their van, virtually eliminating the risk of any of our things getting wet. When I asked them how they knew, they said they always keep track of the weather, etc. so their customers are happy, Hey, I couldn't agree more!
Reviewed March 1, 2023
The most important factor in our considerations when we decided to review this company after they helped us move from Wisconsin to N Carolina is whether or not we would entrust them with our things again. The answer is YES! They have shown itself to be trustworthy by not just doing what they said they would but also by the time they set. We have always had problems with other movers when it comes to timing. I don't understand why because they managed to do it seemingly so easily. All these things made it clear that we made the right decision and that we should hire them in the future, too.
Reviewed Feb. 25, 2023
As you can see by my rating this has been the best move so far. The communication with John in sales to Debbie, Lisa and Amanda in customer support have been the most professional and friendly. We are scheduled to be picked up this Monday, which was our preferred time and day. Just doesn't get any better. :):)
Reviewed Feb. 20, 2023
You want a van line that charges you THREE HUNDRED percent more than the quote? You want a van line who calls you on federal holidays to tell you that you need to take delivery less than 24 hours later and then hangs up on you before you can ask when they'd like to deliver and then refuses to answer the phone out of spite when you call back? Just because she finds it fun to mess with you?
You will love these guys if you like really rotten customer service. LITERALLY anyone who does not steal your stuff is better than United Regions Van Lines. Amanda in billing should really find another job because she's going to make everyone hate this company and will eventually make sure no one wants to do business with them. If you have to work with her ever, just walk away. ZERO STARS. We've moved fifteen times in twenty years and I've never had a move this horrible.
Reviewed Feb. 20, 2023
I have given up trying to find a better moving company than this one. Every time I think I have found one and hire them, they end up messing up things that these men has always managed to handle with ease. The best thing is that despite providing what is clearly superior work, this crew has kept its prices reasonable even as the inflation goes crazy all around us. With this beautiful balance of cost and quality so clearly in the customer's favor, I am so surprised that some people still leave them reviews less than 5 stars! It's almost enough to make me think it's jealous rivals leaving fake reviews! Don't take my word for it-try them and see for yourself!
Reviewed Feb. 18, 2023
As someone who has hired moving firms no less than 15 times, I can confidently say that this company is a world apart from your regular movers. They are consistently trying ways to improve their service, always adding perks to each package they offer and using the feedback they get from customers to tweak how they operate. I have personally noticed several new things in the past few moves, for example, they have started calling clients before they arrive so the client is not rushed. Another good feature is how they manage to offer such accurate quotes – it ensures that there is no nasty surprise when it comes to time to pay.
Reviewed Feb. 15, 2023
We hired this company for a particularly complicated move because we felt they were the only ones who would be able to handle it without charging an exorbitant rate. The issue was that we had made some major home refurbishments a few years ago that made it impossible to move the larger furniture pieces out of our door. The guys proposed to move them out of the house from the first floor balcony using a crane. A couple of other companies that suggested the same thing gave us ridiculously expensive estimates. We hired this team and they pulled it off exactly as planned without any incident. Other movers may be good as well but these showed us that it is possible to be great and affordable as well.
Reviewed Feb. 9, 2023
5 stars. I am very happy that I spend quite a significant chunk of time researching movers because I ended up selecting this great company, which did an excellent job for our move to Columbia, MD from S Carolina. I’ve realized that almost all moving companies advertise with the same language and promises and that you have to ask for specifics to really know how they will do. This one turned out to be the only one of the 8 companies that I contacted that was willing to be fully transparent (in terms of cost, especially). This move was completed faster and at a lower cost than my previous moves over a similar distance. I highly recommend.
Reviewed Feb. 9, 2023
We had a ton of stuff to move from our house in Covington, LA to another house in Louisiana as well as to storage in Tennessee (while I look for a permanent place to stay there). This made for a rather complicated move that was handled very efficiently by the moving crew. They made the entire affair bearable after we were dreading it and expecting the worst. The time factor was very important for us and we are really glad that they abided by the schedule we had set. In fact, they even made the extra effort and delivered faster than we had hoped. Wonderful experience!
Reviewed Feb. 9, 2023
We have hired this professional movers for all our moves over the past few years because we have been happy with the service they deliver every time. I think that the company is very well managed, and that the team is all on board with a plan to provide high-quality moving services, no matter the distance or the customer. I say that because I acknowledge that I can be a difficult and demanding client. Despite my constant questions, the team handled themselves with decorum and did a very good job moving me from Ohio to Florida. I will definitely be recommending this moving company, something I rarely do for any service.
Reviewed Feb. 9, 2023
We were traveling back to the US after a few years abroad and returned after the pandemic restrictions had been lifted. We hired this company for the job of moving our things out of storage in Trenton, NJ to our new house in Huntsville, AL. They were also hired to do the unpacking and arranging of things in our new home. It was such a pleasure to return home from the border and find that everything worked as it should, even with a simple thing such as movers. The moving crew was very good and I am happy to recommend this company’s services. 5 stars from our happy family.
Reviewed Feb. 9, 2023
This was the first move I have ever made with the help of professional movers. So, I did feel the sting of the cost as compared to doing it on your own. Still, when I think back to how convenient it was, how simple and painless the movers made it, and how everything was done on time (and on budget), I can’t help but agree that it was money well spent. I chose this prof team for its stellar reputation and I agree that the positive things said about them are true. If you are willing to spend on professional movers, I would recommend them.
Reviewed Feb. 9, 2023
Let me begin by saying we are professional movers as we've moved about as many times for work as years we have been married. Typically, we use the same movers who have been terrific but this time travel for them would've made the move cost prohibitive. We searched on-line and based on the reviews landed on United Regions. The initial response time and Colby, our rep was very responsive and professional. We scheduled the move for just prior to the closing date on our home. We then received a follow up call that our moving date would need to be changed to the prior weekend which was not convenient but we rolled with it. It forced a whole chain of events with changing the closing date.
After Colby provided the initial quote virtually, Lisa called to review the quote. During the process, we removed several items that were not making the move but of course, it has no material impact on the quote. We also discussed payment. Because they had moved the date up to the weekend, our only options for payment were Zelle or postal money orders for the deposit and postal money orders for the partial payments to the driver since they are not open on weekends. Apparently, United Regions had some previous payment issues which drives the policy. Again, another inconvenience for us.
Fast forward to moving day, almost immediately the driver walks in and says, "We underestimated the quote." I said, "How do you know?" He responded, "I just know." After haggling, he agreed to wait until we got the truck loaded to determine unequivocally the quote had been underestimated. I knew we were just buying time for the inevitable.
The process of packing was OK but when they got to the garage it was clear they just didn't care based on how we unpacked it on the other end. Broken items and things that should have been wrapped that were not. We get the truck packed and the driver calculates the quote has been underestimated by $2100...not great on a $7500 initial quote. Then comes the back and forth of how we are going to pay for it since the bank was closed at 2pm on Saturday. We finally agreed to Zelle the driver the balance and he would in turn reimburse the moving company. Sketchy scenario but the option was to leave the balance of the items off the truck.
We settle up and the driver pulls off only to realize there were bathrooms, laundry room and items in the master bedroom that hadn't been packed (somewhat our fault for not checking). Now we had to pack the remainder and figure out how to play Tetris to get these items into two sedans. I'm not sure how the quote could be so grossly off and yet we left items behind. It really was a bad experience and we won't move with United Regions again nor will we recommend.

Reviewed Feb. 8, 2023
This URVL movers has worse business ethics. from salesman to office rep name Liza. They're con & arrogant human beings. Just a heads up. This company doesn't take credit cards. Very inconvenient practice of a business. IMO never hire a moving company that don't want to visit your house for an estimate. Bekins are way better than this United Regions. Bekins were honest, charge by weight, accept credit cards and rep. go to your house to do an estimate.
This United regions, don't have sympathy to those people that are in need of changes to the contract signed. And take note & beware of trusting your bank account to them because they just took money without your permission. I wish I did not call or hire them.. Consumer Affairs should opt them out to their lists. Please Americans read reviews all the time before hiring any kind of service company.. and do not use United Regions Van Lines.. They're not reliable company.. I did not read the URVL reviews before I called the salesman.
Reviewed Feb. 7, 2023
We had to move to California because of hard circumstances and we are glad that we had a professional and outstanding company to help us do it. They abided by all the regulations (whatever they were!) and followed all the guidelines to ensure a safe and risk-minimized move. The move itself was perfect – the movers arrived on time and worked hard. Each item was packed in the right box and delivered to the right room, all within the time frame they had given us. I am very happy with their service and would rehire this company, no questions.
Reviewed Feb. 7, 2023
My family is a fan of these guys and we have been since the previous move, our first move as a family. Both this time when we were moving from TN to WI, as the first move which was the other way around, the movers made things very simple. You just have to tell them what you want packed together and then sit back as they do it carefully and efficiently. They are fast, though, and had our old 3 bedroom house packed up within a day. It was the same speed and efficiency with delivery in Wisconsin. I am glad we found them and will keep using them for our house moves.
Reviewed Feb. 7, 2023
You are never going to be able to tell how good this company is without hiring them. They have such a solid and loyal fanbase because they perform consistently, give a great deal for the money you spend hiring them, and employ a team of hardworking, honest and experienced moving professionals. These were all the things that I found out when I hired them for the first time to move to Charlotte, NC from Jackson, MS. Based on these reasons and my experience, I rate them 5 stars.
Reviewed Feb. 7, 2023
Moving day is a lot calmer and more organized when you have an experienced and professional company such as this one handling things. Our 4-bedroom house is always chaotic with 3 kids but somehow the 4 man crew from this company managed to make sense of everything, and got it all packed in the right boxes, and then delivered to the right room in Florida. We know all our own stuff and I doubt that we would have been able to do that so quickly and so efficiently! My favorite part, though, was the positive and cheerful demeanor of the movers, which made this move just a perfect 5 stars.
Reviewed Feb. 7, 2023
With my last move a complete disaster, I did a lot more research this time before choosing a company to handle my move from Tulsa, OK to Milwaukee, WI. This company quickly emerged as one of the best options that there are for that route. The reviews told me that they are reliable and cost-worthy, and I have seen that to be true with my own eyes. When the movers came, they arrived right on time. The 3 men worked hard and did a wonderfully good, efficient and safe job. My things were delivered on time and without damage. I strongly recommend these guys.
Reviewed Feb. 6, 2023
I have tried to find a better alternative to this company but they really are the best by almost every gauge as far as I can tell from my research. That includes price, by the way, which I think most people reading reviews are interested in. I’m not saying that they are the cheapest movers but rather that they are well-priced for the kind of service you get for how much you pay. There may be better companies out there but if you need the basic moving service by an efficient, reliable and customer-oriented company, make them your first choice.
Reviewed Feb. 5, 2023
Of all the moving companies that I have used in the past, not one comes close to the level of performance and value for money that these guys provide. There are no real complaints I can make about them even though this is already the third time they have moved houses for me. This move was from Chicago, IL to Old Westbury, NY and we were given a team of 4 people for the 3-bedroom house we lived in. The men worked fast and handled everything expertly, from the most delicate painting to the large items of furniture. We give them 5 stars for this move.
Reviewed Feb. 5, 2023
This was my first experience with this company and I now understand what the hype is all about. They are a very meticulous company – they gave me such a detailed breakdown of the cost and travel times and both turned out to be very accurate. I loved that there were no additional fees and charges added to the final bill, a scam that often happens with many of the other movers. They even actually had our things at our doorstep in San Antonio, TX faster than they had quoted! It was the perfect move in my opinion and I would definitely hire this company again.
Reviewed Feb. 5, 2023
We had a very nice and orderly move, all thanks to the good and great team. In all our experiences with movers, we have never come across a more helpful and professional group of people. They took care of all our concerns right from the get go and explained their procedures, how long each bit would take, and even tips and tricks on how we could save costs. On the day of the move, the movers we were assigned were very professional as they arrived early and didn’t waste time. We are also pleased to report that our delivery was handled with the same professionalism.
Reviewed Feb. 3, 2023
Move cost three times the quote and we were told they could deliver three weeks from now and then we were called by the office the next day to say it was next week or MORE charges on top of everything. Basically the packing crew told us whatever we wanted to hear and left the office to give us the bad news. Also took a check for 3k and then refused to cash it so payment was doubled - demanded cash for full amount while holding on to check. Packers were fine but no good communication with office.
Reviewed Jan. 27, 2023
The first time I used this company a few years ago, I was so surprised that they were so good yet so affordable. I have had the pleasure of hiring them a few times now and I am still impressed by the commitment to doing a good job every time. If you are looking forward to a good move, I would recommend you at least contact these guys to see what they have to offer. From my experiences hiring them, I can assure you that it will be organized, transparent, probably cheaper than your regular movers, and you’ll get a friendly, understanding team. 5 stars.
Reviewed Jan. 24, 2023
We moved from Mississippi to Ohio last month and we had these great people, the only moving company we trust, to do it for us. The planning phase was very quick since we already knew what package we wanted and the company already had our details from the last move they did for us. On the day of the move, the truck turned up as scheduled. The movers were fast while still being careful. They finished with our 3-bedroom house on time and the delivery in OH was completed as scheduled. No problems at any stage. 5 stars from us.
Reviewed Jan. 22, 2023
We moved our 2 bedroom house in Summerville, SC to Gainesville, VA. The move was pretty significant because of the amount of things that we had but none of that was a problem for the movers. They got started pretty much as soon as I gave the green light and did not take breaks in the middle unless it was to ask or confirm things with me. Everything that they packed or lifted was handled with great care. I received everything in good condition in Virginia. I am a fan of this company and recommend them highly. 5 stars.
Reviewed Jan. 19, 2023
These movers were not an organic choice for us because they were recommended to us by a friend. However, we did verify its standing in the industry using online customer feedback and found that it is one of the highest rated and most widely admired moving companies out there. As many of the reviews say, the real difference is made by the moving crews themselves – these men have a real love for their job and spend a lot of effort in making sure that every customer is satisfied. Just like so many other people before me, I am happy with my hire and would use them again.
Reviewed Jan. 16, 2023
We have hired this company numerous times and have always been pleased with the end result. Everyone from the company has been consistently good, with each person doing their job to the best of their abilities. I am just as pleased each time with the people who answered my calls at their office as I am with the ones who did all the heavy lifting. No matter who you talk to, all the staff have the same professional demeanor and will always try to find you a solution. I could not imagine using another moving company.
Reviewed Jan. 12, 2023
I was given a confirmed pickup date of 12/03/2022. Movers did not show nor did I receive any calls from the office. I tried calling the office, sent text messages to someone named Lisa and Phillip to check on the status, but received no response. My son and I had to stay in a hotel for 3 days because my house had been packed up and furniture sold. Movers finally showed up on 12/05/2022. When boxes/furniture were delivered, the driver, Roman, called to say that they couldn't get the truck (large tractor trailer) up to the house and they would have to hire a smaller truck and it would cost me an additional $600, which was not included in my quote. Needless to say, I was not willing to pay the additional non-contracted cost. I had to have relatives bring their trucks down to the tractor trailer and off load my furniture and boxes and bring them to the final destination.
Reviewed Jan. 8, 2023
Hiring this company is like having your cake and eating it, too. They give you the best service with as little drama and issues as possible, are very professional in the way they handle your things, and also charge you a very reasonable rate. I have never before come across a moving company that has left me so pleased with our arrangement. Price-wise, they are neither the cheapest nor nearly the most expensive. This average-priced company surprised us with its premium level of service, though. We would be happy to hire them again and again. 5 stars, without a doubt.
Reviewed Jan. 5, 2023
This company has been a wonderful moving partner to our firm for many years and has helped our employees relocate all over the United States. We are writing this review as a collective vote of appreciation for the thirty-odd times that we have used their services and been pleased with the result on every occasion. Not only have they always lived up to the terms on the contract, their team always aspires to go above and beyond. They are reliable, fast and your safest option to move from any location to any location in the country. 5 stars.
Reviewed Dec. 30, 2022
United Regions recently moved our furniture from WA to TN. Matthew in sales was very helpful and the loading crew that arrived were professional and competent. Although we were disappointed to learn that our inventory went to storage for 2 weeks, it turns out this is not uncommon in the moving business. Once the truck left, the trip took only 2 days and the driver, Azamat kept us informed. He was professional and competent with the unloading and furniture placement. I would recommend United Regions Van Lines.
Reviewed Dec. 29, 2022
If this is the way all movers would operate, the moving industry would be widely respected instead of having the reputation it does. The vibe I got from this company was that they were genuinely interested in helping me have the best move possible. While we were their clients, they treated us with much deeper understanding and consideration. We felt confident that they would do a good job and our faith was rewarded when they completed delivery with no problems a few days ago. All our boxes arrived intact and they did not even have dents, meaning that they had been well cared for along the way.
Reviewed Dec. 23, 2022
I have never found myself recommending a moving company before but here I am! And that’s only because no other moving company has been as reliable and professional as this one. Right from the first call when we were asking for quotes, they have been polite and helpful. No question is silly – they take the time to explain all their charges and timelines before you move. When the movers arrive to pack your things, they are on time and very courteous. You just give them the basic instructions and they handle everything from a to z. I am very happy to recommend them.
Reviewed Dec. 22, 2022
If you are not sure of which moving company to hire, I would recommend that you make this one your default choice. Research other companies, sure, but always have them as a backstop – I guarantee that after a while you will realize that it’s simply better to just choose them right from the start. That has been my personal experience and I assure you that I am very hard to please. Still, they managed to convince me to leave a great review after every hire. It’s not any particular part of what they do but how it all comes together perfectly. 5 stars. My move was great, easy, without any damages.
Reviewed Dec. 6, 2022
They were very late with delivery. They lost our 65 inch curve TV. We even had the stand it came on. Then the driver called them to let them know it was on our list. I would never recommend this company.
Reviewed Dec. 5, 2022
Our family has been using this great company as our movers for a few years and they have completed around 12 moves for us in that time. I hired them this time to move our 4 bedroom apartment in Chicago to our new 5 bedroom house in Hollywood, FL. The job was completed on time and on budget. The movers were fantastic - they know exactly how to pack every item for maximum safety. They didn't just ensure that the things being moved were safe but also made sure that they didn't scratch the floors or damage the walls in either house. I am very happy with their performance and can’t give them anything less than 5 stars.
Reviewed Nov. 27, 2022
I have only used a moving company other than this one once - a few years ago - and it was one of the worst mistakes I've ever made. Since then, I have hired this moving company 3 times and gotten the same reliability, care and great customer service that they are known for. I also want to mention that they are affordable and provide excellent value for money. Me and my husband are very thankful for such perfect move, a straight 5 stars.
Reviewed Nov. 27, 2022
We loved our movers! They were so quick, yet careful enough to ensure that they didn't damage anything they were carrying. The whole team was also very polite and, friendly and that made moving with a family with little kids much easier. We also really appreciate how they made the effort to abide by our timing. We had to change the timings a couple of times due to small issues with our new landlords. However, the movers took it all in their stride and made sure we were not inconvenienced. I am very happy with the work they did. 5 stars.
Reviewed Nov. 26, 2022
I'm only writing this review because the work that this company did was so much better than what I'm used to from moving companies that I have to share my experience. They are literally the one and only company that I have ever hired who have charged me exactly the same amount they quoted, not a single cent in hidden costs tacked on at the end. We had no issues with either pick-up or delivery. Everyone at the company, from the movers to the phone operators to the manager were extremely helpful and polite. Such a difference! They definitely deserve 5 stars.
Reviewed Nov. 26, 2022
5 stars for this amazing company. The job was to move us out of our 2 bedroom house in Shreveport, LA to a 3 bedroom one in Arnold, MD. We hired them because they were recommended to us by a friend of ours who moves quite regularly. This recommendation turned out to be spot on, the price was reasonable, the movers were punctual, they were careful with our things, nothing was lost or damaged en route, and the movers were very receptive to our ideas of how to move things, etc. Their friendly attitude and also that of the office team went a long way in making us feel that we made the right choice when we chose them.
Reviewed Nov. 24, 2022
I hired this company after they checked out with my vetting process that involved calling them, asking questions to their staff, reading a LOT of online reviews on different websites, and then comparing the quotes we received from several companies I shortlisted. They are one of just two companies that passed the selection process, and won out because they were priced slightly lower despite offering virtually the same service with the same timelines. I have used other professional movers before and the level of hard work and competence I got from this team was comparable to the best of them. I am impressed with their work. Very happy to recommend.
Reviewed Nov. 24, 2022
I have recommended this company to many friends who have actually gone on to hire them. In all this time, not a single person who used my recommendation has ever complained that they had a negative experience. Instead, all of them have gone or to recommend this crew to their own friends and family. And that's how you can tell that it is really one of the best companies in the business. You'll probably never see a paid ad for them in print or online. Yet, they are a thriving business thanks only to great word of mouth from clients who have had wonderful moving experiences with them. Based on my own experience more than once, I award them 5 stars.
Reviewed Nov. 24, 2022
I usually move myself but decided to hire pro movers because there are extensive repair road works going on between South Carolina and Pennsylvania. Instead of trying to keep track of the road closures and diversions myself, with an entire load of cargo, it just seemed better to let the professionals handle it for once. And handle it they did. Everything from the packing up and loading to the unpacking and placement at my new PA house, movers did a great job from start to finish. All I can say is that this company must be really good to completely change my mentality!
Reviewed Nov. 23, 2022
I hired this company for my move from Richmond, VA to Jacksonville, FL two weeks ago. Nowadays, I don't even bother to ask other companies for a quote. They end up in 2 scenarios: 1, that the price is too high, or 2, that the lowest quotes are from shifty companies that employ unreliable part-timers who are usually careless and rude. This crew, however, gives me the high quality service that I want without costing too much. They have moved for me several times and I am always impressed by their timely pickups and drop-offs. The team is also very polite and helpful. I am only too happy to write this 5 star review.
Reviewed Nov. 23, 2022
We chose to get professional movers for the first time because we simply had too many things to pull the move off ourselves. It was a considerable cost but one that was entirely worth it, all thanks to this wonderful company. The movers handled everything from A to Z, and did it all while taking a lot of care when they were lifting and moving our things. As a result, we are completely satisfied with how smoothly everything went, and how simple it made the entire process of moving from Mississippi to Maryland for us. Very happy to recommend them.
Reviewed Nov. 23, 2022
We hired this company to move from Augusta, GA to Naperville, IL. The 4 bedroom house itself was pretty straightforward but the complication we had was that my late father's workshop was in the back and we wanted to move it all with us for sentimental reasons. They sent an assessor down from their office who told us they would charge the same rate for the machinery despite the weight, but would send it later than the other things, which was fine by us since we don't use any of it. All our normal items were delivered as per usual, and the workshop followed about 3 weeks later. What a perfect move!
Reviewed Nov. 18, 2022
We moved from Roseville, Ca to Pierre, SD. United Regional Van Lines was our contracted vendor. They arrived at our home in California on 10/01/22. There were 3 individuals who packed our things on the truck. They inferred our belongings would be following us in just a couple of days. We arrived at our home in SD and began preparing for our thing to arrive. After two weeks, we telephoned United Regional to inquire as to our status. The call taker was rude and told us they had 21 business days to deliver. Our things finally arrived on November 04 at 1730 hours. That is when the real issues began.
There was only one guy to unload. Our boxes were crushed and many of our things broken. Some of the broken boxes included heavy duty Craftsman hard plastic boxes. They were shattered. The driver struggled to mover our stuff and denied repeated offers for assistance. He damaged walls, banisters and, worst of all, ran a heavy piece of furniture into a metal door damaging it (it now looks like it was struck by an ax.)
I watched in disbelief as he DROPPED my gun safe…twice! He refused to place the safe where I requested. I guess I understand in that he didn’t have any help. I can’t help but think if the company sent more than one mover, our home wouldn’t be damaged and my safe wouldn’t be scratched up. But wait! There’s more. I retired as a California peace officer after 30 years of service. Several days after our things were delivered, I received a phone call from my former agency. They told me a man in Michigan had contacted them. He had opened some boxes at his home and, based on the content, determined my name and former agency.
I contacted him and gave him my address. He shipped my things to me. He told me he was reluctant to contact the movers because, based on his experience, he had NO CONFIDENCE they would do the right thing. My wife has attempted contact numerous time to seek redress. Thus far, our calls have been unsuccessful. My recommendation: ANYONE BUT UNITED REGIONAL VAN LINES! If it were possible, this would be a ZERO star review.
Reviewed Nov. 17, 2022
I hadn’t moved houses in years and chose this company for this move on the recommendation of a friend who has used them a number of times. After using them just this once, I can completely understand why she recommended them to us. They offer a very good balance of cost and service. They are one of the more premium options in the industry but they follow it up by giving you the type of experience that makes people understand that you get what you pay for. I got the first impression of this right away in my first conversation with their office to get a quote. It’s not just the professional way in which the person spoke to me but also the openness with which they told us how they charged and their prompt and direct answers to every question that I posed. And that was not just for the first conversation.
I had similar experiences during my follow-up calls and no matter who was on the line, they managed to be very professional and reliable. I can say that my confidence that I had chosen the right company for my move grew with every conversation I had with them. This professionalism isn’t limited to the office people. During the prep and the move, the people we dealt with expressed the same competence and reliability. Our move was performed with great care and a lot of professionalism from start to end by everyone involved at every stage. I highly recommend this company.
Reviewed Nov. 15, 2022
Updated on 11/30/2022: In the 3rd week of 'camping out' at my new home, I asked for management or executive; I got the 'office manager' who was very defensive; I did learn my stuff was on its way back from Florida! I got a day of delivery a week later. When the driver opened the truck, I thought it had been in a rollover! I had purchased many boxes with intent to resell for reuse. Out of scores of boxes, I might have a dozen worth reusing. Most have a hole or tear, but the worst are ripped or smashed. One tote of quilts was broken open; a metal garage shelving unit was too bent for use; my outdoor furniture cover was ripped.
I had some breakage, but minimal due to my good packing job. My headboard was smashed at the corner, and the tape used pulled of the finish. I did lose 2 of 3 wreath in their round wreath boxes. I am missing a crystal lid to a crystal candy dish. A piece of my mother's china was broken, but I only know because I found a shard; I counted to find one missing dessert plate. And they were in another box? The movers also broke off the outdoor cover to the electricity outlet at the front door, and said nothing. I could go on.... Do not let anyone you know use Untied Regions Van Lines.
Original Review: I did my research, and even Consumer Affairs rated this company well! But I have had trouble from day one! United Regions was not the cheapest, and due to these good reports, I forfeited a deposit with a questionable moving broker. But United Regions treated me the same, with vague pick up dates. When given a 2-day pick up window, I requested the first of the 2 days. On a cross country move, i had to make hotel reservations, dog kennel reservations, etc. Instead they moved the 2 day window up by one day; and I was given a 36 hour notice that i would be picked up one day earlier than planned. I hustled in the added stress and got ready. That truck was late, and called to ask - should he load that night (in the dark?) or in the morning (of the day I requested). So I camped out in my house on the floor that night and was loaded the next day.
Again they were late, coming not in the morning as planned; I received no phone call and had to call to get an explanation. (They had to pick up blankets and supplies.) They came in the afternoon - 24 hours later than I was told. Delivery was worse. The driver who I thought was going across country told me he would see me "Friday, but for sure Saturday" and I assumed he left the next morning, a Saturday. I was halfway through my trip when I got a call that another driver wanted to unload. I had not closed on my new house yet. This was Tuesday. I had given them first available day to drop off was Friday. So my stuff went into storage. I have been "camping out" in my new home for over a week, and was just told I would get my stuff 'next week' - well after the '7-14 day window' that follows the 'first available drip off date'. I am about to check my contract to see ramifications of their failure.
Communication with 'Logistics" is poor! and Logistics manager needs replaced! I feel like they are 'working me in', being told "they are on other jobs"- or maybe my assertive follow up calls have irritated them. As a customer, I have gotten no helpful responses. Jazmine tried to listen and help, talking to logistics; but one other customer service girl was rude and interrupted, telling me I "don't understand". Maybe they taking advantage of an older single woman? Moving is stressful! Customers need firm dates! But United Regions Van Lines increased stress with their vague dates, short notice loading, trying to unload early, and now the difficulty getting my delivery after the "window" in the contract. None of their 'logistics' worked for me, the customer!
Reviewed Nov. 15, 2022
We rate this company 5 stars based on the very professional move they did for us. We were moving to Colorado from Maryland which is no mean feat given that it included a house full of items belonging to a family of six who has lived in that same place for over 10 years! There was no chance that we would be able to handle something like that on our own so it was a no brainer to hire pros. These guys were suggested to us by my husband’s colleagues who had actually used them for move and was pleased by the work they did. Our movers were just like machines going through the house and just cleaning it out like Wall-E from that movie. Really, that’s what it was like. All neatly stacked boxes in one places that become neatly stacked boxes in the truck and then emerged as neatly stacked boxes in our new yard. They obviously have a very tried and tested way of working and that makes for some really efficient moving. Very happy.
Reviewed Nov. 8, 2022
The best thing about this company is their upfront pricing structure, something that is far too rare in the moving industry. We were given a quote on the very first day we contacted them and it was accurate to within a hundred dollars of the final price, even though the move was carried out 2 months later. I am also very happy with the packing materials they used – all high-quality boxes, tape and waterproofing that ensure that your things are safe in transit and even when stored. I am so happy with this move from N Carolina to Ohio that I would gladly give them more than 5 stars if it were possible.
Reviewed Nov. 4, 2022
If you haven’t heard of this moving company, you are among the unlucky few that have yet to discover that you can get really good service at a very good price. They have a pretty good reputation in the industry as people who deliver 100% but still manage to keep their prices on the lower side of the scale. We have now hired them for the third time and have yet to find a reason to complain. I would recommend them if you like quick, polite movers who stick to the times they give you, and charge a reasonable price while they’re at it.
Reviewed Oct. 31, 2022
A very reliable company that has earned our trust over several years and several moves. They have consistently performed at the very top of their game, making sure that their performance is never lacking. The team from the movers to the sales staff are so polite. The moving crew always listens to instructions and makes sure that you are happy with the packing and loading. It really is so different from most other movers in this price range. I am so happy for this chance to commend them on their jobs well done. Very easy to rate them 5 stars.
Reviewed Oct. 29, 2022
If you have been looking for a reliable moving company, your search can end with our favorite movers, like this one. Why do we like them? Number one, they follow the schedule that is agreed upon in the contract – the truck arrives on time and they deliver right on time, too. Number two, the moving crew is perfect – they are always polite and work very hard. Number three, they are affordable – they are neither the cheapest nor pricey but right in the Goldilocks range, which makes them accessible to almost everyone. We could go on with a long list of other reasons but these are the main reasons we give them 5 stars.
Reviewed Oct. 26, 2022
I was calling around getting quotes from different moving companies. I had signed a contract with a company and then received a call from an agent Richie ** from United Regions Van Lines. When I told him I was not interested anymore his demeanor was very aggressive and wanted to know who I signed with. I told him that I was not interested anymore and hung up. He then proceeded to text me the following.---Mrs Rude, I was trying to keep you from moving with a broker. I hope you get screwed by a broker and never see your stuff again.--- When I called him back from that number he text me from **. He proceeded to tell me that I was rude and yelled at me for hanging up on him.
When I asked to be transferred to his supervisor he hung up. It is not easy being in the customer service business I know because I am in it. This is completely unacceptable and would never trust somebody with this type of attitude providing me a service like moving long distance with my belongings. United Region Van Lines is listed as one of ConsumerAffairs top movers and think they should reconsider this recommendation.
Reviewed Oct. 22, 2022
My first impression before hiring this crew was that they were a basic no-frills company but that was way off the mark – after they did such a great job of our move from Vineland, NJ to Lebanon, OH, I can only say that they are a company that prices themselves low but manages to perform at a level that you would expect from a much more expensive one. Firstly, they are very respectful of your time. Never being late is one thing but they also call ahead to ensure that you know they are about to arrive. These little things made for an excellent first time hiring them.
Reviewed Oct. 19, 2022
I would like to take this opportunity to personally thank the staff at United Regions Van Lines for the excellent job they did when they moved my Mother's precious furniture from Rainsville New Mexico to Thornton Colorado. From the scheduling with Ritchie to the careful packing of all of her items we had an amazing experience. Elvin and Jamal and Howard did an amazing job. They were extremely professional and courteous and very experienced at what they do. The furniture that they were packing was made by an amazing craftsmen (Our late Father Francisco) and had such sentimental value to our family. It was truly precious cargo.
It was picked up as we had arranged and delivered in the same condition. Elvin and Slava were present for the delivery. If there is a way to recognize your staff for a job well done please do so. They do an amazing job representing your company. I would highly recommend your company to anyone who is need of movers. Thanks again to Elvin, Jamal, Howard and Slava for getting our most precious cargo home to Colorado. Extremely hard working and caring individuals.
Thank youAngie
Reviewed Oct. 17, 2022
Your insurance won't pay for the damage that occur, sent picture, damage the floors, frame and baseboard. Scratched and bent refrigerator, broke the water line, glass shelves missing in refrigerator, screws or missing. Furniture all scratched. Wasn’t like that on the truck, Hope Chest broken two parts, crystal frames broken, pictures are torn. These were 200.00. These were professional photographs. Fireplace all the back is off and torn. Tupperware large bowl cost 35.00. Claim adjuster gave us nothing for some of these items. Broke 65 inch plasma TV. Cost 800.00. Bookcase has a big hole. 480.60 does not cover these damages. This adjuster was horrible at CSI. I called your office and talked with Lisa. She was rude and did not care how that happened. She even told me I should expect the floors would be damaged.
Reviewed Oct. 12, 2022
5 stars and 3 cheers for such great company! They made my first time using a professional moving company such a delight! Until now, I had just hired a truck and had friends help with moving. This time, it was such a pleasure to be able to kick back and watch true pros handle the affair without having to get involved. The movers were fantastic! They were friendly and made sure that my fragile boxes were well taken care of. It was a different delivery crew in CO but they were just as good, which speaks volumes about the entire team.
Reviewed Oct. 12, 2022
Do Not use this company. They arrived thinking they only had to load and were very mad when they realized they had to pack. They had no packing experience and the fasted pack out I have ever seen but on the other had most things were not packed. Just thrown into a box and what they did pack they used my clothes in my closet to pack with leaving me with many ruined clothes and many broken things tables, mirrors, whatnots, dishes, ruined my tool cabinet now it won't lock or close well. A huge vase that was passed down from family broken, it was not wrapped. Large mirror broken not wrapped. Too many things to mention.
For compensation you need before and after pictures. Who takes pictures of everything they own for a move from shirts, pants cups plates, glasses, doesn't sound like much but it all adds up. The man in charge spoke little to no English. The workers got into a fight in my front yard, yelling and cussing at each other and he did nothing. When I confronted him he denied it. They were throwing our things in the truck with no regard to our possessions. So many things happened that day I just can't put it all in words. I am 66 years old and disabled and very stressed still over this experience. Please heed my warning Be careful with this company.
Reviewed Oct. 8, 2022
I was moving from a studio apartment in Nebraska to a 2 bedroom apartment in California for a new job and this company was recommended to me by my brother who has moved numerous times with them. Even though my old place was pretty small, there was quite a lot of stuff in it and the movers spent a few hours packing it all up and loading it in their van. They still finished faster than I had anticipated so kudos on that. I took delivery of my things at my new place and a different team of movers helped me move in there. Great service again.
Reviewed Oct. 6, 2022
We hired this company after we heard from several former customers that they are an excellent company. We agree but because everyone has their own criteria, here are our own reasons. 1. They were punctual at every stage, from the pickup to the drop off. 2. They were accurate with the estimate of final charge so no surprises. 3. They were polite, and that means the phone operators as well as the movers themselves. 4. None of our things were damaged when they were transported – everything arrived safe and sound. So, I rate them 5 stars and recommend them highly.
Reviewed Sept. 26, 2022
Though they start off with care and courtesy, after a few hours, times are handled roughly and not secured nor packaged nearly as well. Despite repeated requests to cover the carpeted stairs, no care was taken and the the carpet was soiled to a point beyond even cleaning and required being removed and replaced on the stairs. Grease, oil and the rubber from the two-wheelers being dragged up and down the stairs. This resulted in an additional expense for the sale of the house.
At delivery, again the same scenario…in the start, care is taken but after a few hours, furniture is handled roughly, damage resulted in an expensive end table being scratched very deeply and unrepairable as well as, an armoir was dropped on the stairs as the guys did not communicate with each other. This resulted in damage to brand new wood floor, new wood stairs, the opposing drywall near the stairs. Prior to the delivery, it was requested that a covering be applied to both the new hardwood floors and stairs, this was ignored. The pricing was increased twice from the initial quote. Buyer should beware and seek other more reputable companies that will adhere to their original pricing. Delivery was delayed until the last day of the stated required days in the contract.
Reviewed Sept. 24, 2022
I have had a lot of experience with movers because my job involves revolving posts around the country and even abroad. I have hired this company before and also used many other moving companies. In all these years, this crew is the only one that I have both rehired and also recommended to others. The difference is simple – this company values its customers as long-term clients instead of temporary ways to make money as much money as possible. They are priced in the medium range, too, which means that you don’t have to pay through your nose for great service.
Reviewed Sept. 22, 2022
F-. We have NEVER had such a terrible move. It was totally unsatisfactory. I am working on our claim now. I have a large number of pictures to put with problems with our move. A very large number of problems. And we don't complain but this is beyond possibly letting it go.
Reviewed Sept. 22, 2022
I am a returning customer for this company and the only reason I keep hiring them is that they have always exceeded my expectations. Every move with this really well-run moving company has been a revelation in terms of how such privately run company can beat the biggest names in the business just by providing the best service possible. I get a very neighborly vibe from them, like I am getting a group of friends to help me move. They are up for any request and can accommodate their service to your schedule and special requirements. Fortunately, they keep their prices in the affordable range despite the high standard. (I was moving from Florida to Tennessee, 3 bedroom house).
Reviewed Sept. 21, 2022
I can't even begin to explain what a horrible experience this was from start to finish. I would NEVER EVER EVER recommend them to ANYONE!!! DON'T USE THEM. BEWARE!!! They have the worst customer service in the world and they still have my check from June 26th that they decided not to cash.
Reviewed Sept. 19, 2022
I have been trying to get a good and reliable moving company for years and finally succeeded when I found this company. You probably will not recognize their name from some major TV ad campaign and they aren't a household name but in my personal experience, their performance can match up to anything that a customer can throw at them. This was technically the second time I have hired them because I had them move my new wife to Virginia and then followed up myself a week later. Both times, they performed their duties to my full expectations. The movers were always on time and did a quick and safe job. They were also polite, which you can't always expect from moving companies! I recommend them highly.
Reviewed Sept. 17, 2022
Well, I agreed to use United Regions because after talking to the sales rep, I was told it would be $4000.00 to move my belongings from AZ to WA. I signed a contract for this transaction. I thought that was a fair enough price. When their driver got to my daughter's residence, he called and told me it would be an extra $2000.00 if I wanted all of my belongings (this, after he was 4 hours late arriving for the pick up). I told him I was not paying extra, so my daughter had to pick and choose what to send. The driver left over 1/2 my belongings in AZ.
I left a message for the sales representative, then called his co-worker, who straight up told me that was wrong, that the extra cubic feet the driver quoted me should only be $400.00. He then gave me a number for someone in customer service, who, after hearing my story, said she'd have to look into it, and would call me back. That was Tuesday. My stuff still isn't here, and nobody is returning my phone calls. I will not be recommending this company to anyone.
Reviewed Sept. 16, 2022
It has been a long time since I hired professional movers but my expectations were not only met but exceeded by this company. They provided me and my family a premium service that included an assessor who visiting us to give us an estimate, 3 movers, a very large truck with ample space, high quality packing boxes and waterproofing, The moving crew was dressed in crisp and clean matching uniforms. They were very friendly and polite to us. Not only but they were hard workers, too. Our 5 bedroom house was packed up and loaded within the space of a morning. They made delivery at the exact time that they had scheduled it. 5 stars.
Reviewed Sept. 11, 2022
My experience of moving with this company this time was even better than the last (where I also awarded them a 5 star review). The movers were different but the professionalism and dedication to the job was the same. The reason I am more impressed this time is that the price we were quoted by them was about 15 percent lower than the next most affordable quote. That's quite a feat for a company that maintains such high standards and continues to push the boundaries of what a private business can deliver to its customers. Don’t hesitate now – hire them!
Reviewed Sept. 5, 2022
My first experience with this crew was a couple of months ago when we hired them to move some of our old things into storage in Maryland, where we used to live. The job they had done with the first move was enough to give us the confidence to entrust the rest of our things into their care as well. In this move, we hired them to move all the things from our old house in Maryland as well as the things in storage to our new home in Florida. The movers were different for this move but they were as good as the first crew. We had a very positive experience and would hire this company again. 5 stars.
Reviewed Sept. 1, 2022
We have been hiring movers to move our staff around the country for many years and this company has been our regular moving company for the past several years. This time, we used them for the first time for our own home move. Our employees have always praised this company to the skies and we know why. The organizing team makes for a very smooth operation and they have the right manpower to do a flawless job on the ground. There is no doubt we will continue our professional partnership with them but we now know personally how good they are as well.
Reviewed Sept. 1, 2022
Some of the people who work at this company should get a pay raise, no matter what their salary is currently. One such person is their sales manager who handled and oversaw my move. She made the effort to understand my situation, present all the best and most relevant packages to me, and took a great deal of time to explain all the factors that affect cost, etc. Another 2 are their phone support operators. I called several times before the move and during transit and they patiently explained things to me. I rate them 5 stars.
Reviewed Aug. 28, 2022
Our experience with United Regions Van Lines was rocky at best all the way to downright terrible. I will walk you through our process start to finish to give a taste of what to expect. We start off with making the call to get a quote. I like to see the best in people, so I thought the gentlemen on the other end seemed nice enough. His name was Philip. We went room by room and took inventory of our belongings we intended to move. Quickly I noticed that he seemed to be rushed. I gave him benefit of the doubt as I figure they are probably under a lot of stress being expected to meet a quota of calls made, customers helped, or accounts for service set up.
I was told our estimated price of about $7k, a 3-day window for pick up, and his word that we would hear back a week in advance to further dial in on what we would be having them move. You know if that had changed or while packing, we noticed some items got missed. Seems like a good standard practice. The roughly 1/3 of the original estimate paid up front was a bit much to swallow, but I was at a point that I needed a mover. I ended up with some questions, so I attempted to call back Philip earlier on. Philip is nowhere to be found. Multiple days pass trying to get ahold of a ghost. I then get passed off to a lady. I think it was Lisa who also seemed friendly, but it was the same game of phone tag to get ahold of her. Finally, I do get a call back from her. She assured me we would still expect them, and our moving date would be the following Monday. Remember she said Monday. She also has me run through my items again.
Keep in mind both times I counted all current boxes, sizing of those boxes using standard U-Haul boxes as my gauge. We had some standard moving boxes and some older boxes that were unconventional, but similar in size. I also went over rough dimensions with a tape measure on all large furniture items. You know length, width, depth. In this call I get new info that although the movers will be blanketing and wrapping all non-boxed furniture items anything with glass on it like small cabinets with glass doors needed to be handled by us. During our run through of items I noticed that Philip had missed a few notable items that would drop our quote like a missing washing machine and dryer. I also had decided to just go all in and overestimated my boxes to create a financial buffer on my end. I bumped their 60 boxes to 100. This as expected changes the quote and she wanted more money. Our grand total was now about $8.5k.
A week in advance comes up and I don’t hear from them, so I do reach back out. Somehow, I get ahold of Lisa, and she tells me all is set for a pickup date of that following Wednesday. Not sure why it took me making a call to them to find out that my pickup date had changed, but I honestly was happy to have two extra days to finish packing and finalizing things on my end. Again, though communication just seems to be a struggle for this company. I at this point am very leery, but everything is set and supposedly under control, so I try to just work on everything else that needs done for our cross country move. Day of pick up the truck pulls up right in the expected window. A seemingly friendly Samir hops out and I greet him at the door. I notice right away though that he is the only one there. His demeaner changes. He immediately starts walking through our home with a judgmental look on his face.
After making himself at home sprawling out at my office desk he comes back to say our estimate was all wrong. Supposedly our quote for just over 1200 cubic feet on our 3 bed, 2 bath home wasn’t enough. He estimated about 1800 cubic feet. Remember that I had gone over every item meticulously with Lisa, measured items as I went with both Philip and Lisa, and overestimated boxes by almost 50%. Did I have more than 60 boxes? Yea, but I didn’t break that 100 box mark. Samir walks to the basement, comes back up and says that our washer and dryer are deemed fragile, and it would be $120 a piece to pack them a way that only he can pack them. So, you know another $240 charge for something that was never once brought up by Philip or Lisa. Communication here is terrible and it is a running theme. I look to my wife as he shows us our new estimate.
We are now only days from being out of our rental and on the road to a new state to close on our first home. Time is sort of a factor. The new estimate made me want to be sick. Almost $14k was the total he gave us. Why it jumped by almost double for 1/3 of space based on their bad estimate is beyond me. If you want to estimate over the phone, then that should be on them. Sadly, that isn’t the world we live in. We bite the bullet and roll with it. Never again is what we said. I would have rather burnt my belongings in a backyard bonfire and bought all brand new in our new state. However, we didn’t have that kind of time at this point. We let Samir get to work.
Samir is good at the moving aspect I must admit. He can lift large items without too much stress and get it onto a truck in a seemingly effortless way. Problem here is that we just got an estimate of $14k for a truck and one guy. Turns out Samir dropped the ball and didn’t get movers to help him. We are still on a time crunch and planned to clean that night, the next day, and leave town the following day. Samir being the only guy took some time. That is to be expected. Again, though he should never have been the only guy.
Midday Samir ordered Domino's for pickup. You know the guy with nothing but a moving truck. Not delivery. Oh no. He instead came to us and asked to borrow our car. I think he sensed some hesitation. So, he quickly corrected that to if we could pick it up for him. My wife was already out and about so she insisted she could pick it up, but something about this just didn’t seem right. He just seemed to make himself at home in our home with our belongings. Just a level of professionalism seemed to be lacking. From the attitude he showed up with, the harshness regarding his company’s incompetency when making estimates, and now this. Midday I noticed a hole in the wall by our stairs. I let it go, because I don’t want confrontation while he is still in our home and handling our belongings.
Towards the end he manages to also gouge out a part of a doorway with a box spring. I figure that it's an older house. The doorway is not a huge issue and can be fixed up with a stain marker. However, I do bring up the hole in the wall. What does Samir say? “Oh, no that wasn’t me. That was already there. That is why I didn’t mention it sooner.” At this point I just want him to leave. I work in management, and I know when someone is lying through their teeth. He makes up some sort of ** “discount on packaging material”. I honestly don’t know if that actually took place, but what packaging material? The extra $240 you charged me for a washer and dryer you were told would be there. On his way out I had to catch him to point out screws he left behind. Turns out they were for our kitchen table. He just wrapped them in some tape and assured us that they would get where they needed to go. This is important later.
Samir ends up leaving around 9:30 that night. We are now out half a day in cleaning, and I have to get to a store to buy the material to patch a hole in the wall. Also, at this point I have been told by Lisa and Samir that I can expect my delivery date to be August 17th and that I should make sure I am home that day. Fast forward a week, 1073 miles cross country, living in our new, but empty home for 2 days. I get a bad feeling. So, I call the company to confirm that on that day August 17th, that they were indeed still dropping off our belongings. The new lady on the phone tells me that no. Per our contract the 17th is only the first date of availability for drop off and that the likely date would be 17 days out from then, but by contract should be to us within 30 days.
I will admit maybe I missed that part. That’s on me, but the fact that it wasn’t clarified by 2 of your employees when I was told, and assured August 17th is again horrible communication. Today is the 27th. The truck did show up with our stuff. I am still assessing what items made it and if anything is missing. I can say that they broke a full-size bookcase in half, snapped a leg of our quilt rack, and seemingly left with one of our tv stands still on their truck. I asked my wife how it went, and she said Alex the driver who works directly for the company was rude.
He made comments about our couches smelling like dog (yeah we have two dogs), asking why I am not home seemingly insinuating that my wife is not capable of handling herself when I am at work, asked her why she doesn’t have children as if it was his business, avoided all work of unloading the truck or putting furniture back together, rode our bikes in our front yard like a child, and told the other movers to not bother picking up any packing material, because it is not their job. So, he wanted to just leave their tape, and plastic wrap thrown all over our yard just like Samir did with all his tape rolls all over our house before. Also, when asked about the screws to the kitchen table he laughed and said if they aren’t taped to the table then there is nothing he could do. Not sure why it is funny that we may have yet another item mishandled by your company but let’s keep the unprofessionalism rolling.
To give credit where it is due the team of movers who did all the actual work today were from our new town. My wife said they were all very respectful, worked hard, and did well. One of them even cleaned all the packing material that Alex wanted to leave behind and put it all in one spot. The gentlemen made the comment to my wife that Alex told him to leave it, but that he felt it was very unprofessional and couldn’t do it.
Long story short I feel United Regions Van Lines intentionally underquoted me to get my business, then continued to lowball me only to extort more money from my wife and I due to our time constraints. Their salespeople are either malicious or incompetent. Their drivers are unprofessional, overpaid, disrespectful, unable to take responsibility for themselves, and in some cases lazy. This experience has told me that from now on I will just sell most my belongings and move myself for any trips further than an hour away. I could have easily just rebought everything I own and moved the essentials/sentimental items on a small U-Haul and still saved money on this move. Please don’t use their company. They say avoid brokers, but this company showed me that even the actual companies play the same dirty tricks and it’s the reason that the whole industry is seen as a big scam.
Reviewed Aug. 27, 2022
DO NOT USE THIS COMPANY-RUN! I need so many more words to accurately give a review. They ended up charging us almost double the quote for a move from CA to IA, totaling over 20K. At pickup, the workers packed multiple paintings into a box w/o protection, scratching almost every painting or photo they packed. They dropped tables and lamps w/no padding or protection into large boxes to move so they could charge us for the materials and take up more space as they charge by volume not weight and severely damaged many items because no protection.
Upon delivery in IA they showed up w/1 person to unload the entire move with no shuttle even though they were informed a shuttle was needed. 4 hours later, they started the delivery after hiring 2 more guys off Craigslist who threatened to leave several times in the middle of the move because they were told it was a 3-hr job and zero boxes. What kind of home move has no boxes? Many boxes and large items were broken, some of them missing. They did not deliver the boxes to the correct room or even the correct building. Some items should have gone to the house got put in the shed, 30 yds away. They did not re-assemble any of items, lots were left in random spots in the house w/ the moving blankets still on & taped up.
The inventory list, while checking it off during the move, had none of the numbers on the box actually matching up w/ what was on the listing. The driver dispatcher, Randy, was condescending, unprofessional and kept asking to speak to my husband & Randy didn't want to talk to me, a woman, even though I am the one who signed the contract. I have been attempting to work with the company since 7/19/22 to resolve the horrific move however they have no interest in rectifying their mistakes. They finally today offered a very low ball figure of $600 but only if I agree to not file any complaints, agree to not post bad reviews or file any claims. I have spent hours upon hours, over 50 emails & phone calls to no avail. RUN!
Reviewed Aug. 27, 2022
I sat back and watched while the moving team cleared out my 4 bedroom house in less than half a day. They were quick but careful, too. I could tell from the quality of the packing boxes and packing peanuts that they used that this is not a shifty operation. Instead, they are a good, reliable company that actually tries to excel at the job they do. The movers were very professional in their identical uniforms with their names, not like some companies where it's just guys in t-shirts and jeans. It was a finely executed move and I'm happy to recommend this company.
Reviewed Aug. 27, 2022
We moved to Atlanta, GA from Harrisburg, PA and hired this company for the 4-bedroom job because we were willing to pay more for quality. In the past, we have hired movers who seemed to be great value for money on the surface but proved to be terrible when it came to actually doing the job they were hired for. This company, though, has been consistently reliable, quick and careful. We feel we could entrust them with anything, big or small, cheap or expensive, fragile or sturdy, and it would still be cared for and delivered safely and punctually.
Reviewed Aug. 27, 2022
I saw an ad for these guys ages ago when I had already hired a different moving company but the name stuck in my head. Because that other company did not do a good job, I hired them this time. There is such a stark contrast! The other movers were so testy and unpleasant - I was walking on eggshells around them even though I was the one who hired them, not the other way around. With these people, everything was so pleasant and friendly. Their moving work was impeccable, too. This is how all companies should operate, because it will keep customers like me coming back.
Reviewed Aug. 27, 2022
Because this was my first move across the US, I was pretty apprehensive about how it would all go. Fortunately, I had the excellent team with this company to make sure that all my concerns were put to rest. They planned the move of my 3 bedroom home with complete professionalism, and showed me exactly how it would all happen and in what stages before moving day. That transparent approach made it a lot easier for first-timers like us to understand and allay our fears. The movers did their job exactly as we were told they would. Definitely worth hiring again.
Reviewed Aug. 27, 2022
My words can only partially express the real magnitude of the gratitude that I feel for the people at this company. When I hired them, I had already heard that they were reliable but that does not even begin to cover how efficient and caring they actually are. Our move was taken care of from A to Z by them and they ensured that we did not have any problems at any stage of the move. We did call them up several times to get additional information and whoever was on the line eagerly helped us out. I would hire them again.
Reviewed Aug. 26, 2022
Our experience with this company was a pleasure. From the first time that we contacted them to get a quote to the final day of delivery, they were courteous with us, helpful to the max, aware of all the things we were concerned about, and able to handle any issues that we happened to raise. It was a surprise, really, that they are as affordable as they are. From what I can tell, they do not cut corners anywhere so it must be coming out of their own pocket. That’s simply an amazing dedication to customer service on their part.
Reviewed Aug. 26, 2022
We are very happy with the way this crew did our move from New Orleans, LA to Baltimore, MD. It was almost stress-free since the movers were so efficient. The whole process was made very easy by how knowledgeable they were about packing large and fragile items such as flat screen TVs and other electronics. It was especially difficult for them because our 4 bedroom house had a lot of stuff in it. Every last piece was delivered to us free of any damage or scratches, etc. They put in a lot of hard work and I will definitely recommend them to everyone I know.
Reviewed Aug. 26, 2022
It seems to me that this company has the best people in the entire moving industry working for them, and they are the best movers that I could find. I hired them for my move from Norfolk, VA to Vero Beach, FL and they did such a good job that I broke my usual habit of not writing reviews. My thanks to all the people who were involved in our move and responsible in their own little or large way in making it such a success. We would not have had such an easy time of it if you did not go out of your way to help.
Reviewed Aug. 26, 2022
I made a huge mistake trying to get another company to handle my home moves last time and returned to this one for this move. They just excels wherever all its competitors flounder and the difference was so obvious this time since my last two moves were within a few months of each other. Perhaps the most obvious one was the attitude of the workers – this company uses pros while many of the others use part timers who just don’t have the patience or the skills. I have learned my lesson the hard way and will stick with them from now. 5 stars.
Reviewed Aug. 26, 2022
My tight schedule made me choose this crew because they are not the cheapest movers out there but they will follow your instructions down to the letter and to the second. I wanted my movers to come in at the end of the workday and clear out my 3 bedroom house by midnight so I could hand over the premises to the landlord without incurring a penalty. They sent over a 5 person crew that was able to finish the job with an hour left to spare. So, if you are willing to spend the cash, this company is the problem solver you need.
Reviewed Aug. 25, 2022
This company is very affordable when you consider the quality of the team you get for your money. I have hired more expensive movers and used part timers who were dirt cheap as well. There is always a compromise you have to make and I believe they handle it the best. They give it to me simply by ensuring that they are reliable with their timing, only employ capable staff (for both moving team and office). 5 stars, easy. Great and clean job, happy with my move.
United Regions Van Lines Company Information
- Company Name:
- United Regions Van Lines
- Company Type:
- Private
- Formerly Named:
- United Nation Van Lines
- Address:
- 1515 Ellis Street
- City:
- Waukesha
- State/Province:
- WI
- Postal Code:
- 53186
- Country:
- United States
- Website:
- unitedregionsvanlines.com
