
United Regions Van Lines Reviews
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About United Regions Van Lines
United Regions Van Lines specializes in long-distance and cross-country moves and has experience with residential, commercial and corporate relocations. The company has a fleet of trucks registered with the Federal Motor Carrier Safety Administration (FMCSA). United Regions Van Lines has provided services for over 12,500 moves in the U.S.
Visit unitedregionsvanlines.com- Easy booking process
- Multiple packing options
- Dedicated moving coordinator
- No local moves
- No international moves
United Regions Van Lines Reviews
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Reviewed Aug. 25, 2022
Do. Not. Use. From the beginning, they will make it seem too good to be true. "United quoted you how much? We can do at least half of that for the same service..." You're thinking "Oh, terrific!" Then, "Also, we're not a broker and we use our own trucks and our own people..." Well, that sounds great. However... their sales team will pull the wool over your eyes and make themselves out to be the greatest company on Earth. What they don't tell you is that their estimates are false, and you'll end up paying more for them to load your things on their truck(s). This is why they bring two 26' rental trucks with them (Penske trucks with their logo taped to the doors) ... they'll quote you in weight, but then before moving day they will *hopefully* call you but tell you that they operate on cubic feet.
This means that if your things go over the space on one truck (based on say, 12000 pounds = 1800Cu/ft.)... they stop working. Completely. Until you wonder "where are those guys?" and you go down to find them sitting on the back of their truck with half of your stuff still not packed. Their motto is "well, pay us more, or leave it behind." We ended up paying them about 6k more than what they quoted us IN WEIGHT because they filled up their first truck to what they believed to be the equivalent in cubic feet and we didn't want ALL of our furniture to be left behind. Plus we still ended up having to leave two desks behind because they were going to charge us another $1000 because it would have gone over their cu/ft estimate.
So then... here's the best part... you tell them the first available date of delivery. Well, they give themselves two outs - one is that they can hold your stuff in storage SOMEWHERE for UP TO 30 DAYS, and THEN tell you that they give themselves UP TO 17 Business days - that's three weeks to you and me - to deliver. So needless to say, for over a month, my wife, daughter, and I were sleeping on the floor and eating from paper plates in our new house, waiting for the truck to arrive. We got no return calls to my numerous messages and the salesperson who was so nice at the beginning never returned any calls or texts. If you call their "customer service" line (ext **) they screen their calls, and won't pick up, or will hang up on you.
They also have shady payment plans - you have to make your first payment with Zelle - I think only Nigerian princes and United Regions VL do that these days - then on loading day you have to pay them another time (but don't forget that if you want ALL of your belongings, you'll end up paying more), and then on delivery day you have to come up with the rest in cash or POSTAL Money Orders. Keep in mind that postal money orders are only up to 1000 each, and most banks don't allow you to debit out more than 3000 a day. If you owe more... forget it. You're spending more days at the post office. The best bet is to get it quick because neither the driver nor the company will give you more than 12 hours' notice that they are showing up to deliver.
I airtagged a bunch of my boxes - thank GOD - or we would never have known that they were going to show up when they did. We saw the airtags move, which is how we assumed they were going to deliver, however it took two additional days for anyone to call us to let us know that they were going to deliver the following morning at 8AM. If we would not have seen our airtags move, we wouldn't have known. Then came the delivery day. We got a call from the driver saying that they would be at our home at 9:30am. We then see a bunch of cars driving slowly past our house and parking across the street. Guys get out and walk around our house. I go and ask if I can help them, and they say they are here to move our things. I ask if they are with United Regions Van Lines. They say no - they were hired by the DRIVER through CRAIGSLIST. So the people who moved our things into our house were random people from Craigslist.
I have never heard of this practice before! And not to say that they weren't hard workers, but one seemed drunk, one looked high, and the other two looked as if they were on parole. I had to make sure my wife and I were in the house while the move was happening. Still, things ended up broken, things are missing, and we are now trying to file a claim with United Regions Van Lines. All in all - choose someone else. Do not use United Regions Van Lines.
Reviewed Aug. 25, 2022
I don’t remember exactly when the first time was that I hired this company but what I do know is that they were so good that we promised ourselves to hire them again. Fast forward about 6 years and they have just helped us move for the third time, this time from Augusta, GA to Severn, MD. We got the same trustworthy, quick and reliable work from them as we have come to expect. I don’t know how they manage to do it at such a good price but I ain’t complaining! This is the only moving company that I see myself using. 5 stars.
Reviewed Aug. 25, 2022
I only decided to write this review because this great company did such a wonderful job that it would be completely unfair for me not to give them credit where credit is due. The first thing that impressed me was their ability to stick to the schedule they had given me despite the bad weather. Our things arrived at my new house in Portland, OR 2 days before they were due so that was impressive. They should also be praised for the courtesy and good behavior of their movers. Last but not least, they did a good job of balancing cost with service.
Reviewed Aug. 20, 2022
I truly regret hiring this company for my long distance move. This is a very dishonest company. They gave false assurance upfront to attract customers. They gave a lower quote and claimed that the final price won't change because "I'm pretty good at quoting". They won't tell you upfront that there is a 17-day delivery window and repeatedly claim that they were "pretty sure" they can deliver on my chosen date. After the contract was signed, everything was changed and they started to break their promises. They never called as they promised and I had to repeatedly call them.
The final price was >$2000 higher than quoted. The worst part was that they breached the contract by failing to pick up within the 3-day window, which caused significant trouble for us. The even worse part was that they tried to blame the customers for their failure. The supervisor was rude and told lies. The crew were NEVER on time. Floor was scratched and things were broken. I blame myself for choose this company but will never again and certainly won't recommend to anyone else.
Reviewed Aug. 18, 2022
We had another very good move with this best crew, with them making the whole process smooth, quick and pain free. Our old house was atop a hill which made the loading part of things quite complicated. The driver parked in just the right way for the huge truck to fit and for all the things to be loaded easily. The workers were very careful to ensure that whenever they were lifting or loading fragile items, there was no risk of damage to anything. The move went very smoothly and our transition to our new home could not have been better handled. It is all thanks to their diligence and professionalism. I have no problems recommending this excellent moving company.
Reviewed Aug. 16, 2022
They are terrible and they haven’t even moved me yet. Do not use this company. FYI this move is costing me $15,000. They give you window dates, I was told that they needed one day to pack and pick up the next day. I was fine with that as long as the house was empty by the 18th of Aug as I had my walk-thru that day and closing on the morning of the 19th. I made all of this very clear. So when the packers had not yet called (16th) I called and was told “we were just getting ready to call you.” Your move is scheduled for the 18th between 9-12noon. Now you tell me, can you pack and move a 1300 sq. ft. house in 1/2 day, clean and be ready for a walk thru by 5:00pm. I would never recommend this company to anyone. Go with Colonial like I should have. Matthew was just so nice and seemed to understand the urgency of my schedule. Well apparently not. Very dissatisfied customer.
Reviewed Aug. 16, 2022
The movers from this great company did a wonderful job. Their work was exactly what you would expect from a good moving company with a solid reputation. You can probably see from the many reviews that they have been doing a commendable job all over the country on jobs of all sizes for many years. I bring this to your attention because that is how I chose them to be my movers. With a solid reputation like that, it is hard to go wrong. All the great things that their other customers have attested to are entirely accurate, and I am very happy that I found this company. I am happy to add my review here so others can benefit from my experience.
Reviewed Aug. 12, 2022
My short message is this: DO NOT USE THIS COMPANY FOR YOUR MOVE. I CANNOT EXPLAIN THE HORRIBLE SERVICE I RECEIVED. I moved 7 weeks ago and was hoping that unpacking and settling in would help me forget this experience but the more my family and I unpack, the more we realize how much more we lost, and others broken. Even with narrating the experience to them, they were more interested in asking me to submit claims like that would solve the problem. And on top of that, I was thrown around multiple times, with multiple phone calls just to obtain my bill of lading and final receipt of payment (NB: we didn't receive this on delivery day because the lazy men they sent to deliver got overwhelmed because they didn't have all our items and couldn’t set up the furniture.)
They lost items, broke our gym items, did not reassemble items they disassembled (even though it was in our contract) and they communication was terrible, rude and full of lies (including a staff ‘D’ claiming to be the supervisor when I obviously knew she wasn’t and I gladly reported her). I can go on and on but paying $14,000+ to receive HORRIBLE service isn’t something you let slide especially when no apology was ever rendered and they assumed claims (which is on its own an insane process) is a resolution. My advice, save yourself the stress, and choose another company
Longer detailed version if you want more: I am a physician who works overnight in ER and was on a series of nights prior to our more. I booked this service 10 days prior to our move as were stuck on home search, My 1st statement to Phillip (the guy who booked my move) was, I had a bad experience before and I really don’t want my family to do that again. He spent 30mins telling my they had many vans and this would not be the case. Highly disappointed to have believed it. The one thing that went almost seamlessly was pick up (June 10th). 3 of the 4 guys who came was on top of it and wrapped things up. However, we realized at delivery that the beds they dismantled were not bound together. Parts were in separate places, and probably the reason why we lost almost all parts of 2 out of 4 beds
I chose a delivery date 1 week beyond pick up because our new home in TX was yet to close. I was informed I would be called prior to loading to deliver just to be sure. I was called the morning of and was told the truck was on their way to my place and would arrive. Someone called ‘D’ (probably the most impolite person I ever communicated with on their team) goes off on me when I mentioned we didn’t close yet and if we could reschedule. She continues yelling on why we (customers) always mess things up. Shocked to say the least, I accepted all accusations as to not knowing I was supposed to call to reschedule once it was picked up. I agree to pay a redelivery fee ($1,755). She flips and calms down and becomes nice all of a sudden because I agreed to pay. Assures me that this will guarantee our items are stored safely and well. I subsequently had to call back and pay a storage fee ($435) because our new home closure delayed.
Finally, we close and schedule a delivery. To our utter shock, 2 ‘lazy’ guys arrive our home on a U-Haul truck (MAJOR RED FLAG). I was told they had trucks and now we get a U-haul much smaller than the one that picked up our items. Their first statement to my husband was to pay our balance and they will offload what they have and go back and get more. That they couldn't get everything to fit in the U-haul. Of course, we refused, we paid half and agreed to pay the rest the 2nd delivery truck arrives. Within 10 mins of offloading, we realized that half of the things they brought out didn’t belong to us. INSANE. It wasn’t even until they were done with the 1st truck that we realized only ½ of our items or less had been delivered (including broken bookshelves and lamps).
We were legitimately aggravated. At some point, they left, assuring us they had the rest still in storage and will go pick them up. On the 2nd delivery, we made the biggest mistake by paying the balance. We assumed everything else would be in and they would assemble the furniture once offloading was complete. To summarize, the 2 inexperienced men delivered less than 3/4ths of our property (lost 2 beds out of our 4), some were broken; they assembled only 2 beds or 4 and gym etc were left unpacked (even though it was in the contract). One of them had the audacity to come and ask me to sign a completed delivery in the midst of all this. It was a complete NO. As my husband and I were outside, these men left my home and claimed we threatened them. Claimed we were asking them for items they didn’t know about. I was speechless.
My attempt to reach everyone at the company was futile and was only called by Lisa (quality assurance) the next day (she was the only one who ever attempted to reason with us). She may have realized we were upset, received terrible service and that there were lies. We had proof of images of things still wrapped in moving blankets. I can go on and on but paying $14,000+ to receive subpar, unprofessional service isn’t something you let slide especially when no apology was ever rendered and they assumed claims (which is on its own an insane process) is a resolution. My advice, save yourself the stress, and choose another company.
Reviewed Aug. 12, 2022
In the 4 times that I have hired this company to do home moves, they have been absolutely flawless in every instance. So much of that excellence is due to having a very proficient and proactive management team. They are always on the ball and willing to speak directly with customers who have any problems. It is very reassuring to see that the most senior people in the company are willing to get out of the office and address issues like that. I can say that I know that these guys will always do the right thing and, so, I give them a strong recommendation.
Reviewed Aug. 10, 2022
For someone like me who knows head nor tail about moving, a company like this one is a godsend! When I contacted them and told them it was my first move, they gave me a dedicated manager who answered all my questions and handled all my queries from day 1 to when all my things were delivered (I was moving from South Carolina to Texas). That made it extremely easy for me to focus on just getting the dates and times right myself because they handled everything else all on their own. I definitely recommend them to anyone who would like a reliable moving company.
Reviewed Aug. 8, 2022
I was not really sure if I wanted to hire professional movers but decided to because this company was offering us such good rates. We set a time for them to do the pickup early in the morning and the movers arrived before that. They started working on the dot and got the job sorted within the timeframe they’d given us. Their packing skills are really good because not a single thing was delivered in anything but perfect condition. The value for money equation with these guys is just excellent. I will gladly hire them again and even recommend their services.

Reviewed Aug. 5, 2022
Items were not wrapped completely. Items arrived falling out of the truck when opened, missing items, and everything was damaged. When we complained to the driver he said it wasn't his fault because he didn't load the truck. It was the packers. No one ever took responsibility for any of the damage. Then they said to prove everything and even that you owned the items. They make it way too expensive to fully insure. If I could give it less than one star I would. If you care anything about your items stay far away from this company. We relied on the review of ConsumerAffairs to help pick this company. I fully regret this choice. I do not have much left that I can hold on to.
Reviewed Aug. 5, 2022
I had never hired pro movers before this but I am convinced that this crew has got to be better than most of them. Compared to all the sob stories we have heard from so many of our friends and family who have hired movers, our move was as smooth and worry-free as can be. The truck arrived on time and the 3 man moving crew was very friendly and hardworking. They took a lot of care to not damage what they loaded. It was all delivered to us in Colorado on time and we could not be happier with their performance.
Reviewed July 29, 2022
With a track record like this company has, it’s impossible not to give them 5 stars and recommend them as well. We have personally hired them 3 times with excellent results but you can read the long line of reviews from other customers as well. It takes a special kind of company to maintain that kind of record over many years. Don’t be content with just my words – read the others as well and see for yourself. You will not be disappointed.
Reviewed July 29, 2022
There isn't a moving company worthy of a good review, as most will say anything they think you want to hear to get you to sign a contract. This unprofessional organization is no different. Using ZOOM, the sales associate walks through your home to give you an 'accurate' assessment of your belongings and then provides an 'estimated' quote to hook you. In our case just under $10,000 for a long distance move (12 HOURS AWAY). 'A week before pickup' another person called to ask how many boxes we actually had, our quote went from under 10K to over 11K. The day of 'pickup' the driver/mover arrived with a truck and said that both quotes weren't accurate and that the move would be OVER $15K.
We arrive at our new location only to find out that the contents of our home would be sitting in a warehouse until a truck became available AND there were other families to fill the truck if our contents didn't, and as long as those families were going to a similar location. 4 WEEKS LATER our belongings were finally delivered. Most of the boxes were crushed because the hired movers didn't care how much or little a box weighed and simply stacked them without being mindful about weight or what it would do to the box below it. They only used 2 men for pickup and delivery, even when there were extremely heavy and fragile items, putting the load at risk of damage the entire time.
What made the experience so infuriating is that every time I called for an update or asked to speak to someone, NOT ONCE in a month did any one return a call, because it appears that they just don't care what kind of review they get, they just want their money!!!! As it turns out so far I am missing one box with a likely value of $1500. I've called and emailed customer service to see if someone can try to track it, she did nothing except send me a 'claims' link. I've asked to speak to numerous persons in a supervisor position to see if they could make an effort to find my missing box and continue to be told that they will call me back...it's been weeks...crickets.
The payment process was a nightmare as well. Cash or POSTAL Money Order. Nothing from a bank was good enough for them. I've been around for many decades and dealt with a lot of businesses over the years. No business in the continental US has pissed me off more than United Regions Van Lines. Save yourself a ton of grief. DON'T CALL THEM!! If I could give them a review with negative star, I most certainly would.
Reviewed July 27, 2022
We stressed on the importance of timing to these guys before we hired them because we have had other movers disappoint us with erratic timing and unreliable schedules. They listened to us and made sure that we were not inconvenienced in that way. They also went a step further and gave us the option of earlier delivery if it suited us. While we did not opt for it, it was a kind gesture that did not go unnoticed. A rehire-worthy company.
Reviewed July 22, 2022
Thank you. You guys made a very complicated and stressful time so much more manageable with your excellent customer service. We were able to get all our things right on time so we could start our new life in San Francisco as and when we wanted. It was fantastic to receive all our items intact for once – that had literally never happened in all our 4 moves before this one! I highly recommend this company to anyone looking for movers. 5 stars.
Reviewed July 20, 2022
I shopped around and based on Consumer Affairs recommendation chose United Regional Vans as one of the companies to get a quote from. They were not the cheapest but I liked their process as explained to me. I spent at least a half hour doing a Facetime walk-thru with the salesperson and got the quote later that day. I selected them and signed a contract more than a month in advance and was given 3 day windows for pickup and delivery. I had been told someone would come out and do a walk thru at least a week ahead of time to give me a final quote. That never happened. I emailed the sales person I had worked with and got no response. Learned he was no longer with the company.
On the Wednesday before my Monday - Wednesday window I got a call telling me the pickup would be Tuesday and the QA person would call me on Friday to do a walk-through. This involved going room to room and going over the inventory and there were lots of changes. When I got the revised quote it was 50% higher than the original one. This is less than a week before I had to be out of the place I was moving from so I was stuck. The packers and delivery driver were more than an hour late for the 3 hour window I was given for pickup. By the time they were done the price had increased yet again. The guys were nice and hard workers but not always careful with my stuff. The delivery was in Tucson and it was really hot and there was just the driver and one person to unload.
One small table was broken and a large picture frame (which had not been put in a picture box or even wrapped) and a piece of furniture was chipped. There were several other small thing like tears to dog bed when they cut the tape around the dog crate which had the bed inside. Toward the end, boxes were put just anywhere. Bedroom stuff in the garage, garage stuff in the bedroom, heavy stuff put on top of other boxes. I think the guys were so hot they just wanted to be done but it made it challenging for me to find what I needed. I would not recommend them.
Reviewed July 19, 2022
I would love to be able to give this great crew more than 5 stars. They were absolutely fantastic in how they organized and carried out the transfer of my things from Pittsburgh, PA to Pearland, TX. The movers I had used previously were nowhere as good in either the moving or the management of the process. Here, I could just sit back and watch as everything fell into place in the most convenient way. Very pleased with this move. Will be hiring in the future.
Reviewed July 15, 2022
This company sent 3 movers to my house in Knoxville, TN to help us move to Waco, TX. The moving crew was well versed in what I would call the ‘art of moving’. I call it that because they were able to skillfully navigate the corridors and stairs of my old and new homes with amazing dexterity, all while carrying heavy and oversized loads in their arms. It was easy to tell that these were professionals who had done it many times before.
Reviewed July 11, 2022
New York pretty much forced us to move with its crazy legislation and taxes. In the same way, this company pretty much forced us to hire them with their crazy deals and great service. We had hired them twice before and when we contacted them this time, they offered us a limited time promotion that saved us almost a thousand dollars off the regular price. It was the thing we needed as interstate moves are especially expensive. Their work was the same high quality despite the not high price.
Reviewed July 11, 2022
I have moved over a dozen times and this was by FAR the worst experience I have ever had with a moving company. Our estimate ended up tripling and we were charged for 2,000 cu ft of stuff when the truck they put it in was physically incapable of even carrying that much. When contacting the company for information not only could they not provide details on where our stuff was they couldn't even get a hold of their own driver. In conversation with them eventually they even threatened to put our things in storage and charge us storage fees. Worst company in the nation and by far a terrible moving company.
Reviewed July 10, 2022
Do not use them! Their business practices are shady and unethical. They quote you one price and you end up paying way more than that. Trying to reach them after you’ve signed with them is impossible and they use that to play dumb when it comes to asking for more money. You can’t ask to speak to a supervisor because apparently that person does not deal with customers, they deliver things that are not yours, they don’t respond if they break something that is yours. All in all, the worst company I’ve ever dealt with. I have written two complaints to the BBB in hopes to save someone else from making the same mistakes.
Reviewed July 9, 2022
I did a lot of research before I picked these guys for my move from Baltimore, MD to Chicago, IL. They were the best on paper due to the way they structured their prices and the ease with which I could find information about them. The online reviews also went a long way in showing me how well they are regarded by past customers. They are just as good in person. Their work on our move was impeccable. I would hire them again.
Reviewed July 6, 2022
Please do not be taken in by the Sales Estimator. He viewed my entire home on video, piece by piece and the day of pickup the estimated doubled ($8k to $15k). That's just the beginning to a very bad situation. I was told the week prior to the pickup that Lisa would call to review the items, that did not happen. The Driver would call 1 hour before arriving to pick up the load. He called 5 minutes away and did not speak English. The estimate doubled in addition to a very small truck was used to move a complete household. My Mattress ended up being strapped on the back of the truck as there was no room as well as items were not able to be taken due to the truck being too small. Wondering what my positions will look like after seeing that happen. Will the Mattress be the same as when it left my house?
They have a new phone system for the last 3-4 weeks that you are not able to reach a live person, even the crew that picked up the load couldn't reach their office. Pickup was June 25th and on July 6th, no call backs from Supervisors even when they promise to call you back. No one can tell me a date range that my belongings will be delivered (only repeat the contract terms) which doesn't help to be without your possessions. Everything that I read about in reviews about horrible moving companies is coming true with United Regions Van Lines. I strongly do not recommend this company. Customer Service is horrible if you can reach them on the phone. The Estimator under quoted after I several times requested that he go high on the quote not to have any surprises. Nope, my quote doubled at the time of pickup with no recourse. Consumer Affairs you really need to look into this company and not recommend them. Too many bad reviews.
Reviewed July 4, 2022
It was an awesome experience hiring this crew for my move to Tennessee. They have an excellent customer service mentality, very receptive to your input and willing to go the extra mile to make sure that their customers are satisfied with the service they receive. I have never seen this level of attention to detail by a moving company before. They should be really proud of what they have created and achieved for one of the smaller firms in the industry. 5 stars.
Reviewed July 2, 2022
This great company was the company that we hired to shift homes from Athens, GA to Dayton, OH. We chose them after thoroughly vetting their reviews and rates, and finding that they were one of the most well regarded movers across the country. It’s a wonder how and why they keep their prices in the median range when they are easily comparable to one of the premium standards moving companies. Of course, we aren’t complaining about that! We will hire them for all future moves.
Reviewed July 1, 2022
I was pleased with the help I received from the representative of your company. He was very calming and explained everything so we could understand the process. This was our first move in 30 years. So we really needed a lot of help.
Reviewed June 30, 2022
I will be moving to California next month but have had the bulk of my things transported there by this company already. They were very efficient in packing and transporting my things. The movers were nice and friendly, too. The reason I am giving these guys 5 stars is that they provide good service but their rates are more affordable than most other movers. It makes it possible for ordinary people such as me to afford quality moving without breaking the bank.
Reviewed June 30, 2022
United Regions ended up being what I wanted and needed to move from New Jersey to Mississippi. Everything was perfect. They came and packed up everything that was left to pack, and they're even storing it until I find a house. I needed everything done in the same place at the same time and delivered to me when I needed it. That was perfect for this move because I'm doing this by myself for my entire family.
The only thing is when I would call, I could never get an answer or talk to the people that I had already been talking to. I did talk with someone this morning, and they explained to me that they're on the phone with their clients and I understood because I'm a client, and they were on the phone with me for a long period of time. it's just that I wasn't getting answers. He was explaining to me that sometimes they will answer, and if they put me on hold because they're on the call, it might take a few minutes. I was explaining to him that the problem was no one was picking up for me at all. Other than that, everything is fine. He gave me the number to call back. So, I got that straightened out. I'm very comfortable with them.
Reviewed June 28, 2022
These guys moved us from Phoenix, AZ to Merrill, OR recently and they did a commendable job. Their movers are very well-versed with all the nitty gritty of doing things out of the box. Our old place had very tight stairwells, which made getting big items of furniture down really difficult. However, those guys had a way around everything and made short work of what we had assumed to be almost impossible. It worked out very well and I am happy to recommend them.
Reviewed June 25, 2022
We were rushed to move a day early, the truck they said could not accommodate our house which they knew ahead of time because we were told that by the truck driver and the guys that packed up the home. Our first load arrived on time and the semi driver was great! The guys who loaded up our house or great too. The second order still has not arrived and it has been 30 days. Customer service is very rude, they do not return phone calls and cannot tell me any information whatsoever. Totally dissatisfied. I would never recommend them to anybody but unfortunately I did though, well before I knew they are horrible to deal with. I recommended them to the people who purchased our home. What a big mistake! Oh, and the price more than doubled from what I was originally quoted.
Reviewed June 24, 2022
My wife has always insisted on hiring this company and it’s hard to argue with her when they keep doing such a fantastic job every time they are on the clock. Their prices are not the most affordable but I grudgingly have to agree that compared to almost all the other moving companies that we have tried, they are the most reliable and consistent. I’d love them even more if they were cheaper but you can’t win ‘em all! 5 stars.
Reviewed June 22, 2022
You may come across a thousand moving companies but there is just one, best one. This was our third move with them and they were better than ever. We can always count on them to ensure that all our boxes are packed well (and waterproofed when required). In all these years, they have never lost a single one of our boxes nor broken anything. The office staff is pleasant and you can count on them for accurate information. I recommend them highly.
Reviewed June 20, 2022
There have been only a few times that I have sat down to write reviews and this is one of them. This company team really worked hard to earn these 5 stars. Every person that was involved in any way in our move was able to impress us with their professionalism and dedication to customer service. That goes from the moving crew to the sales manager and to the phone support team. I am very happy with my decision to hire them!
Reviewed June 18, 2022
We are writing this review of United Nation Van Lines after taking a bit of time to clear our thoughts and emotions. We hope it will help others make an informed decision on their choice of carriers for a long distance move. We know it is a bit of a long read but the information we feel is valuable and worth the time. After taking our time looking at online reviews on sites like Trust Pilot and Consumer Affairs, we chose three different companies and called all three. All could deliver the same product and the quotes were all within the same ballpark price range.
The one difficult thing for my wife and I was the long delivery windows. United Nation Van Lines informed us they had an expedited delivery option which costs a bit more. Richard our sales agent took the time to call dispatch for our route and confirm they would be able to deliver our good as promised for the additional fee. We chose United Nation Van Lines for this reason. We were scheduled for an April 8, 9 pick up with an expedited delivery window of April 12-16.
The move started as planned. The only critique we have is the call to schedule the pickup was only one day prior to the arrival of the crew. We were packed for the move so this was less of an issue. The crew showed up on time on the 8th and loaded our items quickly in under three hours as the items were staged and packed already. We were informed by Carin in Customer Service we needed to wire our payment due, since a check would not have enough business days to clear before our expedited delivery window. We were told all items would be taken to the secured storage yard and loaded on a truck for the expedited delivery.All good at this point so far.
We headed to our new home a three day drive expecting our items to be delivered as contracted about two to five days later. As the delivery widow arrived I called and was told no our delivery was not on a truck and we would not receive our items till the end of the next week at the earliest. I called back and a second time and spoke to Carin in customer service. She agreed that was not the contract we had and said she would look into it. After a few days (I called every day) we were told the truck for our delivery broke down and they were waiting for the next truck. They did refund the expedited delivery charge and promised to get our items loaded on the next truck. In the meantime we were told not to worry the items were stored a the secure warehouse and were safe.
We were frustrated but understanding things happen, trucks break and shipping was a busy sector of the economy at the time. We made do, bought what we need and continued to try to communicate with Carin in customer service. Our biggest complaint was we could not get an answer to when we could expect our items. There seemed to be no schedule or plan for when our shipment would arrive.
On Friday the 22nd of April Carin told me they had a truck loading to head our way and we should get our goods by Friday the next week. This was correct and we did get our shipment on Friday the 29th. The truck however was not a United Nation Van Lines truck but an independent subcontractor. Two weeks late but at least we had our items back... or so we thought.
The goods as they were unloaded looked in decent condition, one has to be realistic when you move your items some things will be slightly damaged and scratched, some boxes may get a bit crushed. It’s just how it goes and the small issues we had we understood and accepted as normal wear and tear of a move. I won’t fault United Nation for that. As we began unpacking however, my wife found two boxes both from our bedroom area which had the side of the box ripped downward from the handle (Home Depot boxes) these were then attempted to be re-taped. In each box we found items had been stolen. In the first a jewelry box top was broken open jewelry, thumb drives of photos, and sentimental items were stolen. In the second two expensive pairs of sunglasses were stolen. Only valuables were missing from each box. This was disturbing. Theft is very different from damage or even lost or misplaced items.
I called Carin in customer service and explained the situation when I described the boxes she agreed it sounded clearly like theft and apologized. She stated she would inform her manager and look into it. She also took a preliminary list of items and said there was a lost and found perhaps some of the sentimental items could be found that way.
I called back several times and finally spoke with Carin’s manager Lisa a week later. When I began to describe the situation she was unaware of the theft completely, she had never been informed. She also agreed it was clearly theft. Only when I spoke to her did she contact the warehouse the goods had been stored at. A whole week of time was lost. We relayed to her we knew the items were gone and only the sentimental items and photos stolen were irreplaceable. She also apologized and told us on the back of the contract it states you should never ship items of value that could be lost.
This leaves us at the end of our review. Choosing a shipping company is a tough call. Most of us have items of value both monetary and sentimental we have to ship despite the very small fine print on the back of a page. It’s just life. People can have artwork, expensive clothes, shoes and any number of valuable items. Moving companies break items and lose items. It’s part of the business, they have the contracts and insurance to protect them in those cases. My wife and I understood damage and loss were a risk in the move, the horror stories are out there that’s why we did our research. All moving companies have bad reviews. They can’t be perfect. However theft is a different matter. It is a complete violation of the trust you put into a company to move your items, it’s not incidental to the business it is out and out a crime. For this reason we recommend individuals choose a different moving company and not United Nation Van Lines.
Reviewed June 18, 2022
I was moving into a new house in Florida and hired this crew to transport all the things that I could not ship via air. The process began with some supervisor coming in to make an assessment of the cost. Once I approved the quote, they gave me my preferred move date. After that, the movers arrived on the day and loaded everything as I had requested. Delivery was made within the time window I wanted. It was fast and trouble-free.
Reviewed June 18, 2022
Their customer service is terrible. They didn't tell us when they were coming. The guy kept changing the time. Also, they don't keep their word. They gave me a price for the gas, 400, and when they gave me the last papers, it was almost $800. I started the contract with them with whatever they gave me. I understand the gas price went up but a contract is a contract. And they said it would take five days for them to come but then they said they have 17 days. It was past the 17 days at that point and their prices kept going up every time I booked one item on the truck.
They are very crooked. It went from 4,000 something to close to 10,000. They took over 7,000 from me overnight and they don't wanna tell me when to expect my stuff? I will never use them again and I will never recommend anybody. It was a mess and their communication skill is zero. Matthew whom I talked with at the beginning did a nice job though. He was so nice and sweet. Also, my last delivery people were much nicer and they got the job done.
Reviewed June 17, 2022
The person we dealt with all the way through, Kobe, was great. He was very good to deal with and he was very patient. The only thing was I didn't pay close enough attention when they were packing and there were a lot of things that were boxed together that should not have been. I didn't know it until I got here. They were boxes that came to the second drop-off place and I was a little disappointed at that. Also, the pricing went up tremendously. They had to go through the lobby to an elevator up to the third floor and I believe that was the biggest reason that it went up. Other than those, the fellows that packed us out and delivered on this end were fine. Two lampshades that were probably 40 years old were shot but nothing else was broken and nothing cracked.
Reviewed June 16, 2022
Updated on 09/29/2022: We used this "moving company" (known as United Nations Van Lines) in May 2022 to take us from Texas to South Carolina. They hire drivers with trucks who may or may not have their own rig and THOSE drivers round up their own "packers and movers" who may or may not have ANY experience moving. Crews, while very nice and polite, had no idea how to pack and our belongings were transferred from smaller trucks to storage facilities several times and then, finally to a driver from California who happened to show up a full week later than expected...and Customer Service had no idea where our things actually were during that time. They expressed concern until our van arrived and everything was damaged and in complete disarray. Then they got snippy. Told me to file a lawsuit and hung up on me. Save yourself a migraine and don't believe all the fake glowing reviews.
Original Review: The reason that I chose United Regions Van Lines was because the sales guy seemed to know what he was talking about. He was very friendly, cool, always got back to me, called me with all this. But it turned out, his number one skill was lying. This company on ConsumerAffairs' website shows that they are not a broker, but they are. I know this because the man who dropped off our furniture, finally, after a week of them not even knowing where our stuff was, has his own truck. And when they found out that we were in the cab, and that we knew that it was his own truck, they got pissed. Because we weren't supposed to know that. He has his own cab, and he rented the trailer to go with it and hired his own people to do the actual move in.
My mother and I each had our own 2,000 plus square foot homes in Austin. We combined them into one home in Lexington, South Carolina. Darrell, the man who sold United Regions to me, was, “Oh, yeah, we can do that. Not a problem. We’ll go to one house first and pack," because I purchased a full pack. "Then we'll go to the next house, and we'll add on. And we'll drive it straight to South Carolina.”
Moving day, they showed up at my mother's house with a short-rented truck. Enterprise Rental. Not even the semi that that was sold to me. And they said that their truck was behind schedule, but they didn't want to not show, so there they were. That was supposed to take one day. They packed up my mother's stuff and had to go back the next day. But she had packed a lot of things ahead of time. The movers didn’t get it done. They kept complaining about how much stuff she had. But I told them that we had fully established homes that were 2,000 square feet. And I sent him an inventory as well when they asked me about how many boxes to add on to that. I went through it extensively with them and their customer service department, which is a complete and utter joke. There is nothing congenial or nice about them. They would pretend to be nice, but all of a sudden they spit fire.
The next morning, they were at her house until noon, and they came to my house. But it was like they went and unloaded all of her stuff into a storage unit and brought back the same short truck and loaded it, and got it a third full. Drove it to my house, thinking that my entire house would fit in this two-thirds space. And they left with the tailgate down and the contents of my garage, including my lawnmower, on the back of the tailgate that hung loose, and they had it strapped on with some bungees. They just wanted to leave everything behind because they couldn't fit them.
We were already late getting out on the road. We were expected in Lexington. I thought that they would transfer this to a semi, and get on the road the next day, so that they would be delayed. And I kept saying, “You’re gonna be there Monday, right?” “Oh, yeah. Okay.” They didn't sound convincing. But he said, “Oh, no, everything is good.” It took them over a week. I kept asking, “When are you going to be here? Where is the truck?” But they wouldn't call me back. They would see it with me calling, but they wouldn't pick up the phone. So, I had to go through their national line and transfer in by hitting a button to talk to customer service, and they would pick up. And they kept saying they didn't know where it was. I said, “How do you not know where it is?” She was sympathetic, but still wouldn't go there.
Finally, I got a call from the driver that he would be there the next day. They finally got there. It looked like our stuff had been handled by a bunch of chimpanzees who had thrown it. Boxes were crushed. We found lampshades in a wardrobe box with a leaf blower. It was bad. But they would only pay 40 cents per pound on an item that is damaged. Luckily, we came through unscathed in terms of anything serious. My piano made it, but they never wrapped my piano bench. They didn’t even take the music out of the piano bench, and it got there smashed. That was my first expense. I had to pay for that out of pocket, just to get it there. I have a short video of the bookshelf that is funny if it’s not so sad. We were unwrapping it with this plastic that they wrapped around it, and the whole thing collapsed down upon itself, just like those towers in Miami.
ConsumerAffairs needs to review why United Regions Van Lines was even recommended on their site in the first place because they are a brokerage, and they are scammers. I tried to call Darryl back several times, but he would not return my call. I emailed him several times, but he would not return them, too. I know he's there. Because when I called, and I opted in through the mechanized transfer system, I asked for him. The guy said, “He’s on another call. Can I help you?” And I said, “I don’t know. Can you? Will you?” So, I know that Darryl was there, but he was not responding.
Reviewed June 16, 2022
I was not able to be at the location during the packing because the whole process was supposed to begin on Wednesday. The driver with the truck didn't show up until after 4 o'clock on Friday. They got held up at another job site and he was the only person that showed up with a 26-foot moving truck to move a 4-bedroom house. He started the packing process when he got there on Friday and stayed for about six hours packing boxes by himself. I went over everything that I needed to come with me numerous times. I marked certain things that needed to stay because my spouse is still at that location. I showed him specifically what was not to come with me.
But they were overwhelmed. One person came to pack and start loading this home by himself and the second person didn't show up until Saturday afternoon. Also, I had to board my dogs so that they were not in and amongst all of the stuff that the movers were trying to do. Had I known they weren't coming until 4 o'clock on Friday, I would not have had to take them to the boarding place until mid-afternoon on Friday and saved two days-worth of boarding for two dogs.
They put as much stuff as they could get onto the truck and left a bunch of other things there. For the back patio furniture, I got the four chairs but no table. I got cleaning items that never arrived. They said it's because they can't ship liquid in boxes. I offered them to use plastic totes that I had available at the home but instead, they packed those full of other things that could have gone in boxes. There's a 4x8 U-Haul full of stuff that is still at my old place and I'll have to go get it myself. I contacted the customer service department and was assured that I would receive a call from management but I haven't heard anything from them. I sent an email to the salesperson that got me all lined up and I've never heard back from him either.
When they arrived at the new location, it was 7 o’clock on a Sunday evening. Had my family not been here, it would have taken them until sometime very early Monday morning to finish unloading. We had five extra people to help the two people that came with the truck do it and they only set up one furniture item, we had to do the rest.
I had paid everything up to that point and before they would finish unloading, I had to Venmo an additional 700 and some dollars because they said that we were over the cubic feet. When you are scheduling these kinds of moves for people, it would be best to have someone come to the residence and get a visual of the things that the person is wanting to move versus having that person walk around the home and tell you everything. I was okay with the initial quote but not so much with the ending bill. I ended up paying about 3,000 over what they initially quoted me. I would never recommend United Regions Van Lines as a mover ever.
Reviewed June 15, 2022
United Regions Van Lines was a well-known name so I thought that service would also remain the same, but it wasn't. I moved from Washington State to Florida. I was in a hotel room. We finally found a home. I started to call and organize the move, and it was about at least $12,000 so it was one of those things that you shop around. United Regions beat everybody's price, but not by thousands. Because of the name recognition, I chose to go with them. They have a cancellation policy to get your deposit back, which was in the amount of about four grand, but it’s within a seven-day window.
At that point, I thought everything would be fine. Once we were in the seven-day window, then they started to organize the move. That was when the $14,000 charge for the move went up to 20,000. I was within that seven-day window so that cancellation policy to get my deposit back was null and void at that point. So, I felt like I was totally scammed. I ended up forfeiting the deposit, and not throwing good money after that. I let it go. I made a complaint to Consumer Affairs and the Better Business Bureau and never heard anything back from the van line.
Reviewed June 14, 2022
For a company that is in such business, they are always ahead of the curve. They were very quick to react at the start of the pandemic and had all their teams in full PPE gear when we hired them then. When I hired them for this move, they were one of the first to be completely compliant with the new rules in New York. The California regulations were slightly different and they informed us of them in advance, too. Very efficient and professional.
Reviewed June 9, 2022
We hired this company for our move recently and it is the easiest thing to rate them 5 stars. The movers were just perfect for the job – young guys who looked like they could lift the house itself if they wanted to! However, they were very gentle with our things, packing and loading them with a lot of care. They were also punctual, arriving 20 minutes before they were due to start. Working as hard as they were, they had the job done ahead of time as well. The office staff were great at their side of things, making sure we knew what was happening and when. Coupled together, all this made for a very smooth and hassle-free move for us.
Reviewed June 7, 2022
This company has the best moving crew that I have ever seen, either in the United States or any of the dozen or so countries where I have lived. They have a way about them that allows them to handle even the most complicated jobs. I recently moved to New York from Canada and the movers just across the border gave me a terrible time with my oversized things. I then hired this team to move all the very same things from New York to Atlanta, GA. They did the work without a peep, completely destroying all the silly excuses the Canadians were giving me. Doing the job is one thing, but these movers also did it quickly and without any damage to anything.
Reviewed June 3, 2022
This moving company takes its reputation seriously. When you see all the positive reviews that they have received over such a long time from people all over the country, you can tell that they have an established reputation based on trust and delivering on their promises. I certainly found that to be the case when I hired them for my move. The quote they gave us when we first contacted them was just a few dollars off the final price. The pickup and delivery windows were also spot on. Apart from that, the staff at the company are pleasant to deal with. They were all very polite and helpful and made our move much easier. 5 stars.
Reviewed May 29, 2022
My things were just delivered by a moving company this morning and we are still in the process of unpacking but I wanted to get this review out of the way because everything they have done thus far has been just infallible. The movers were so careful with all our things when they were packing and loading that it’s totally expected that everything we have opened until now is in perfect shape. They were also very friendly while they were working at our place. It was great to have such a cool, pleasant atmosphere amidst all the chaos of moving. This move was an eye opener on how good pro movers actually are, and we are open to hiring them again in the future.
Reviewed May 28, 2022
I had the pleasure of hiring this team to handle my move from Richmond, VA to Jacksonville, FL last month. This 5 star rating and review is a direct result of the fantastic job that they did. The job was pretty minor – my old place was a 2 bedroom apartment in Virginia and the new place is a penthouse in Florida. I am single so most of the things were just art pieces and my tech equipment. The movers were very careful with everything because they realized the value, but also because they are good movers. I am very pleased with the professionalism they showed in moving my things. This was my first move living on my own and I think it went perfectly.
Reviewed May 28, 2022
5 stars. It is a wonder how huge the difference is when you hire a good moving company as opposed to a budget option. In my last move, I had gone for the cheaper options that seemed to be reliable on the surface. It was a disaster. Having learned my lesson, I only chose between reliable companies this time, and this was the one that won out over the others. Of course, we ended up having to spend quite a bit more than we had spent before, but I would trade the reliability for the savings in cash any day. Heck, you could even end up paying more with broken things and ‘extra charges’ with some of the cheaper companies.
Reviewed May 28, 2022
This crew deserves this 5 star review. They were just perfect in the move that they did for us. We were moving our 4 bedroom house in San Antonio, TX to a penthouse in Monterey, CA. I had never moved interstate before so the logistics were just too huge to handle on my own. This moving company came highly recommended from a number of our friends, some who had used them to move to TX and others who had moved from there. The consensus was that this was one of the best movers out there. I have to say that the cost was slightly higher than I had initially anticipated. If you are okay with paying a price for quality, this company should be your choice.
Reviewed May 28, 2022
We hired these professionals for our move from Oregon to Texas, which meant packing up everything from our old duplex and transporting it all the way to our new standalone home. The moving and packing was pretty tedious and so we decided to get the full package where the movers handled that aspect as well. The team made up of 3 people was very good and they packed up everything so quickly it was hard to believe. It wasn’t rushed, though, just very talented people applying the skills they had learned on the job. We have unpacked already and can confirm that they did not damage anything along the way. I think the price we paid was well worth the service.
Reviewed May 28, 2022
I have finally come across a moving company as good and reliable as this after hunting for a long time. They tick all the boxes – they are polite, punctual and actual professional movers. I chose them after deliberating between 3 companies, 2 of which are huge international names. The reason we went with them was their affordability but their attention to detail also played a part. The customer service people on the phone for other companies were not as responsive as this team. If they can be like that at the start, why would I entrust my entire house to them, right? Of course, now that the move is done, it’s proven that we made the right choice.
Reviewed May 28, 2022
My thanks to the entire team at this wonderful company who were involved in our move. We were shifting our 3 bedroom house in Montgomery, AL to a bigger 3 bedroom house in Cleveland, OH after the arrival of our new baby. That meant a lot of fragile stuff that had to be disassembled at our old place, packed and loaded, and then reassembled at the new house. The movers did it all with ease and you could really tell they were pros. They were also friendly and polite I am very glad that we chose them and I will be recommending them to my friends as well. We are very happy with our move so it’s 5 stars from us.
Reviewed May 28, 2022
Truck supposed to be there 3/18. They were 4 hours late, overcharged, several things missing, most valuables broken or damaged, didn't arrive at new address until 4/10, had never agreed to put in warehouse or storage, items were put into 2 Enterprise rental trucks, paid for more cubic feet than was used. Had to live with nothing but what was packed for two days, floors, walls and kitchen cabinets damaged when unloaded from truck at new house etc, etc, etc! Worst experience of my entire life. I would rate them at at least a negative 10!! We checked with the BBB beforehand and they were rated an a+. Checked after all done and a flashing this company is not BBB accredited flashed up!! Would only accept postal money orders for payments... Bad bad business. Too many pictures to post!
Reviewed May 27, 2022
I have been looking for a moving company like this one and am so glad that we finally found them. They are the only movers that I have come across who go out of their way to do things like the customer wants instead of trying to force the customer to accept the way they want things done. We were very anxious that our fragile collection of mini sculptures were transported using our own boxes (but packed by the movers). They agreed and we supervised the process, and nothing was broken either during that phase or during delivery. Our hope is that other companies will learn from this company and understand that people know their own things better. I would hire them again.
Reviewed May 27, 2022
I am ecstatic! Nice company, that managed to complete our move from Georgia to Virginia despite a last-minute booking and did so without any fuss. Even more to the point, they did it without causing any damage to any of our things. I am not surprised that the rates were a little higher since it was a rushed job but it was still cheaper than some of the crazy prices other companies were quoting us. We also loved that the movers were on time with the delivery – the whole reason for the rush was for my husband to take a job in Virginia and the timely delivery made it very convenient. We will plan better next time but we will still hire them!
Reviewed May 27, 2022
We were recommended this wonderful team by a couple of our old neighbors from New York who had hired them to move there in the last year. I am glad that in our experience, they were just as good and as thorough as our friends had reported. Firstly, I liked that they used quality packing materials instead of the cheap China-made stuff. It may seem like a small difference but it makes a huge impact when things go wrong and something drops. While all our boxes were delivered in perfect condition, it was nice to know that they were well protected along the way. I must also mention that the movers were very pleasant. We are happy to have hired them.
Reviewed May 27, 2022
Yes, I have used about a dozen companies but no, I have never come across one as reliable as these professional guys. Their prices may not be the lowest but that is only because they do not cut corners. You will see a lot of part-time staff working for other moving companies but these guys have their own team of full-time professionals. It shows in their work, both in the way that they handle and carry heavy items, but also in how they interact with customers. I was pleasantly surprised that the movers took the time to ask and listen to our wishes before they started. If this is how they operate, I will be sure to hire them again.
Reviewed May 27, 2022
This moving company was the first moving company I hired ages ago and I remembered them when I decided to move homes from Denver, CO to Sacramento, CA. Sure, the prices have gone up since my last time but I was happy to note that their prices are in line with the rest of the moving companies. They were on time for the loading, and did a good job making sure that everything was secured and protected before being put in the truck. All my boxes and other things were delivered without a single scratch. I give them 5 stars, just like last time!
Reviewed May 26, 2022
I hired this perfect moving company to move my restaurant from New Jersey to North Carolina because they did a great job in helping my parents move homes last year. I was initially a bit skeptical because the best home movers may not be any good at moving commercial premises. They had a guy come down and speak to me and after that conversation, it became clear that they knows what it is doing, regardless of what they have to move. The man knew all the ins and outs of moving large items, how to secure them for the trip and how to reassemble them at the destination. It seems they got an expert to handle the job. I am very happy to recommend them.
Reviewed May 26, 2022
We were moving from Atlanta, GA to Chicago, IL – 4 bedroom house and 3 kids as well as 2 pets – and hired this great company to do the job. We settled on them after a really long search process that involved asking for quotes from about a dozen different companies, and then calling each of them up and clarifying the fees and charges, terms and conditions, etc. We found them to be the most open with their price structure and very forthcoming with their detailed answers. That gave us the confidence to hire them and they have lived up to the trust we put in them. I am very happy to recommend them to others. I would also hire this company again.
Reviewed May 26, 2022
While I have used several different movers over the past 10 or so years, this is the first time that I feel confident enough with a company’s performance to hire the same one again. This prof company was the perfect moving partner - very clear with their prices and terms, completely transparent about additional costs, and 100 percent reliable with their timings for pickup and delivery. Even better, the moving team of three men was very friendly and open to instructions from us. They made the whole move go by without a hitch. I do find this company to be slightly on the expensive side but I will put up with that if they keep up with the great work they do.
Reviewed May 24, 2022
I don’t usually write reviews but the performance and care that we received from this company definitely deserves to be commended. They were extremely helpful right from the start when we were trying to decide on which package to buy for our move. Their team assisted us in choosing the one that would be the cheapest as well as the most convenient. On moving day, the truck came right on time and the men got straight to the job. They were very precise in how they handled big and bulky objects and made sure not to damage what they were carrying nor the house itself. Our consignment was delivered right on time and in perfect condition. We couldn’t be happier.
Reviewed May 24, 2022
I have been hiring professional movers for many years but never has the experience been as good as it was this time with these guys. I will forever remember the smiling faces of the friendly moving team but more importantly than that, I will remember the great work that they did. My wife and I were so happy that such great care was taken to handle things that the movers did not own. Of course, we had insurance for unforeseen events but it was wonderful that the team put in the effort to make sure that those situations did not occur. I will certainly call them when I need to move again. Based on my move, I recommend them wholeheartedly.
Reviewed May 21, 2022
This company has become our ad hoc family mover over the past few years. That is the result of their great work and positive attitude - they always seem to be able to find a solution that works for us when there is an issue and manage to do so without adding crazy additional costs. This time, they helped me move from Baltimore, MD to Orlando, FL. Punctual as always, the moving crew completed the job right on time in Baltimore. Delivery in Orlando was made a full day ahead of schedule. Whichever way you look at it, this is a company that may be more expensive than the average but it provides a service that is with every cent. I recommend them.
Reviewed May 19, 2022
I have always felt that I had made a good choice when I hired this moving company before and this time was no different. They, as usual, put in a lot of effort into making sure that every item they handled was safe from impact and remained dry during the journey. No surprises then that all our things were delivered safe and sound so we could not be happier. I should also add that the movers and office sales team are very polite and great at their respective jobs. From all our interactions with them, I would say that this was not just a job handled very professionally but also very empathetically. I would hire them again for sure. 5 stars.
Reviewed May 16, 2022
I'm sorry that I had to give them a one star but I can't submit a review without marking something. I am stunned that Consumer Affairs put these people on the top of their list, which is one of the reasons I went with this moving company. I paid dearly for a full pack. I was assured that this firm had their own trucks and that they would furnish an experienced crew. Everything had to go into storage beginning mid-Nov and could not be delivered until mid-February. I am a seasoned mover from the west coast to the east coast and back, 26 times with only 2 corporate moves. One item alone I moved 18 times in Oregon and California, without a glitch. One move from these people there are two large breaks and numerous chips.
When I initially contacted these folks I was very clear that I had a pair of vintage lamps from the 40's and a pair of vintage stained glass lamp shades that needed special attention with packing because I knew that the glass was no longer available and would be extremely difficult to get repaired. I explained this the same way with the packing crew boss. Needless to say the lampshades were not packed separately, shoved haphazardly into boxes with no protection with other items and I had to cut two boxes up to remove things without causing any further damage. All the rubber stoppers are missing from my glass top table bases. There weren't too many pieces of furniture that have not been damaged. The top to the China cabinet is scraped up something fierce, one of the door handles are completely gone, the other is damaged. It is so bad that I will probably have to scrap the top and hope I can use the buffet.
Everything is either scraped or gouged. I can't even imagine how they could damage almost everything I own. My clothes were thrown into boxes even though they used, and charged me for, wardrobe boxes. I could go on adnauseum but it is getting too aggravating. When the van arrived in Las Vegas, the crew they sent to unpack the truck kept telling me that they were only taking care of the unloading and was so very sorry about all the damage. As if that isn't bad enough, they unloaded five boxes that don't even belong to me. The van left before I had a chance to look at the boxes in the garage otherwise I could have had them take the boxes back with them. My contact wants me to take pictures and email them to her because she doesn't have a cell phone. Now I have to figure out how to do that. I have at least one missing box.
Since I only have one opportunity to file a damage claim, I have had to unpack every box, inspect for damage, document, repack and keep all of the damaged boxes which amounts to almost two dozen of them. I didn't even keep the dented and mashed boxes, just the ones that had holes gouged in them. I initially did not want, or expect to, have to do this in such a short time frame. I realize that I have nine months to file a claim, but I have other issues that I need to deal with. I think that it really nice that this moving company has so many wonderful reviews but, in all honestly, I don't think that I am the only one with this kind of experience. I am definitely not looking forward to having to deal with the claim, I am just hoping that it will be fair and reasonable. Thank you.
Reviewed May 14, 2022
I was not happy with the handling of my furniture and items. I watched One of the movers Ram my Curio grandmother clock, made of glass and wood in a box so hard it ripped the side of the box. They broke a mirror and chairs. That’s just the beginning. I moved 18 times in my adult life and this move was not good at all.
Reviewed May 9, 2022
Our move was simple because it was just a small 2 bedroom apartment moving from Atlanta, GA to Dallas, TX. Regardless of the simplicity, we chose this movers since they have a very good reputation for handling jobs of all sizes well. Their expertise is to be marveled at – the movers know the quickest and safest way to move anything, no matter how big or small. We were happy to see that the movers were very polite, too, just like the phone support people.
Reviewed May 5, 2022
Would never use again. I received absolutely no advance notice prior to arrival of my furniture, even though it was a trip of almost 900 miles, just a call notifying me the truck was at the destination. The company representative said they had tried to call me, but my call log for the entire week between pick up and delivery indicates that is not true. It DOES reflect the two calls I made to United the day before their arrival (at which time they couldn't provide me with any delivery information) AND a voicemail from them that they were checking the status.
The truck arrived on the one day I requested delivery not be made because my daughter was scheduled for surgery. This date and the request was given to the original individual who took my order, the quality assurance person who called one week prior to pick up and to the apparent leader of the team who loaded my order. I received the call that the truck was at my new home while en route to the hospital. I had to immediately turn around and drive 90 minutes to meet the movers. If that wasn't distressing enough, they charged me an additional $300 for the wait time! Using their own trucks? Another lie. My load was delivered in an Enterprise rental. Of the six men involved in my move, only one at the pick up spoke any English.
It took 15 minutes and involvement of someone off site for me to get documentation of the $2500 cash paid at time of delivery. I insisted in noting the cash payment on the paperwork and was finally able to get a copy of it, after the employees refused to let me take a photo of the document. They were not a particularly economical choice, either, costing me over $7,000 to move 1100 cubic feet about 850 miles (almost all self-packed).
Reviewed May 4, 2022
That’s the end of my hunt for the best moving company in the business! They managed to do a better job in every sense than any other moving companies that I have hired before. Their most appealing feature is the reasonable pricing. Most companies of this size charge way more for the same kind of service. I think the quality you get is just right given that the movers are better trained and seem more ‘expert’. I will hire again.
Reviewed May 3, 2022
DO NOT USE UNITED NATION VAN LINES! RUN AWAY AS FAST AS YOU CAN. YOU WILL NOT GET VALUE FOR YOUR MONEY!! We recently made an interstate move (about 450 miles). We had the horrible misfortune of hiring United Nation Van Lines. First, they used a bait and switch tactic. The salesperson asked us to identify each and every piece of furniture. When we tried to give him dimensions, he would not wait for us to measure, saying it didn't matter. He would not allow us time to count boxes. When we told him we had forgotten our patio furniture and a barbecue, he didn't want to start the process over, & he said, "They'll be included in the final estimate." Using our list of every other single piece of furniture in our home, he estimated about 2000 cubic feet and a price of around $11,000.
When the delivery people showed up, the cubic feet increased to about 3300 cubic feet, and the price jumped from $11,000 to $18,000. By that time, they already had our deposit of about $2800, which of course was non-refundable. They also had already begun readying our property for transport. So, we felt we had little choice but to continue. Also, we had been told that the payment on pickup could be made by cashier's check. However, the workers refused to take a cashier's check and demanded cash or postal money order.
During the process, we received a call from Karen, who promised to "be there with us throughout the process." She would help with everything, she assured us. They delivered the goods one day later than promised, which was not a significant delay. Not a single person on the delivery team spoke English. They had mechanical translators, which were awkward and inconvenient to use. The delivery people would not even open the truck until they received the entire cash payment, which we considered unreasonable.
We tried to call Karen (the person who was going to help us throughout), and her phone just rang and rang, with no option to even leave a voice mail. We called the Sales number, thinking they would answer on a Friday morning, but--again, no answer. We surmised that our phone numbers had been blocked. We had clearly marked where each box was to go, with color-coded stickers, but the workers just dropped the boxes wherever they saw fit.
The workers did not put all our furniture & appliances back together as promised by the salesperson. The bed frame (two twins attached together) is missing a piece. When the door had to be taken off, they wanted to unscrew the hinges instead of using the pins in the hinges. They thought the clothing washer was a dishwasher, and they put the washer and dryer in the wrong locations in the laundry room. Several items were broken--a hanging clothes box was crushed, and a few plastic items (clothes hamper, trash can, etc.) were broken. We have not yet identified damage to valuable property.
There was little care taken in how the property was placed in the truck (light items on top of heavy items, etc.). When the job was complete (by the company's standards), we asked for a copy of the paperwork they insisted we sign. They refused to give us a copy, and did not want to give us a receipt for the $5880 cash we had paid. Finally, we wrote "Received, $5880" and the boss reluctantly signed that notation. After all that, when the delivery team clearly knew we were not happy, they asked for a tip, which we obviously did not provide. DO YOURSELF A FAVOR AND DO NOT CONSIDER UNITED NATION VAN LINES.
Reviewed April 26, 2022
Moving is always a nightmare and that is why you need to hire a company like this one who can keep the extra drama to a minimum. I have been hiring this company to handle all my home moves as well the transfer of my office for precisely that reason. They are one of the most professional companies in any line of business that I have had the pleasure to work with. I hope that I will get to extend this client-business relationship for many years into the future. (This move was my 3 bedroom penthouse in Alabama to a 4 bedroom house in Maryland).
Reviewed April 21, 2022
I had a hard time deciding whether to use these people for my move or another company that I have used before. The main reason was that while the other company was cheaper, they were also slightly haphazard with their execution of the 2 moves they have done for us. On the other hand, this one seems to have only glowing reviews from hundreds of customers over many years. Catch was their higher price. I bit the bullet and hired them anyway and am glad for it. They did a great job, much superior to the old movers and worth the price difference.
Reviewed April 21, 2022
I recommend them to anyone who will listen. They have been doing the moves for our small real estate company for a few years but this time, I was retired and moving myself from Charleston, SC to Allentown, PA. They gave me a special rate because I am such an old and regular customer so that was very kind of them – they didn’t have to. I am very happy with how well the movers spoke and interacted with us. Very kind and polite. I hope that I will get a chance for another wonderful move with these excellent people. 5 stars.
Reviewed April 21, 2022
I had a very nice experience with this moving company. They were very courteous with our entire family, including my elderly parents. Their work just cannot be faulted. The team arrives ahead of time and calls ahead to inform you. They do their work quietly and don’t waste any time. When it comes to handling even the biggest and heaviest objects, they take an extraordinary amount of care. Despite that, they still work quickly enough to finish within the allocated time. I really couldn’t find a complaint to make about them even when I wracked my brain. A 5 star moving experience.
Reviewed April 21, 2022
I have used many companies that promised me the world for a lower price. I learned my lesson the right way that any moving company that offers you crazy bargains should not be trusted. This company may be a slight bit pricier than the average moving company but they are much more professional and capable than the other companies that we can compare them to. I suggest that you don’t make the same mistake I did and look only for low prices – look for balance off quality for money. I am wiser for my mistakes and hope my review helps.
Reviewed April 20, 2022
I have never felt comfortable using professional movers because it seems odd to me to hand over everything I own to people I don’t know at all. However, I was forced to do exactly that when I was moving from Queens, NY to Manteo, NC recently. I asked all my friends and family for recommendations and this company quickly became a leading candidate. I called them up and they filled me with confidence with their open and helpful attitude. I did not mind paying their slightly higher price because it put my mind at ease to know professionals were handling the job.
Reviewed April 20, 2022
We got a very good team of movers who did not waste time and got straight to working on the job. Their hard work was done very fast but they did not take shortcuts to do so. Instead, I found their way of working to be very careful and very respectful of all our things. I am also so happy with the service I received. 5 stars. Thank you!
Reviewed April 20, 2022
This was another move very well executed by good people, one of the moving companies that you can trust. I have hired them several times and know from experience that they are one of the best in the business. The most impressive part of the operation is the consistently great performance. I also appreciate the fact that they have kept their prices reasonably low despite the crazy inflation that we are seeing all around. My move was from Baltimore, MD to Douglas, GA (2 bedroom houses at both locations) and they handled it with ease. I would easily recommend this company.
Reviewed April 20, 2022
I was rather impulsive about my choice to use movers and called a few of them up about 2 weeks before the day I intended to move. Of the 7 companies that I called, I only shortlisted 2 because of how they spoke and how genuine the operator sounded. I finally decided to go with this great guys because they answered my questions most satisfactorily. They were able to give the date and time slot I wanted, too. The movers were nice enough, doing the job quietly and efficiently. I am quite pleased with the result and might hire them again.
Reviewed April 19, 2022
Of all the times that my arm had to break, it was right before I was scheduled to move to a new state and a new job. I was forced to hire movers which was an extra but necessary expense. Fortunately, the movers I hired were recommended to me by a close friend. She had used them several times before and swears by them. I was very happy with the performance I got and also with the reasonable price that I was charged. Although the move was a pretty small one (Indiana to Pennsylvania), I can see that it is a very good moving company.
Reviewed April 19, 2022
Some of my best memories have been of moving houses myself but since I am getting older (and earning enough to), I decided to hire pro movers for this move. I was moving from Dallas, TX to San Jose, CA and needed them to just handle the actual moving part – I am pretty adept at packing, etc. so I did it all myself. The movers arrived on the dot and they finished loading up all the boxes from my 3 bedroom house within 3 hours. My things were delivered to my house in California right on the dot as well. Perfect.
Reviewed April 19, 2022
I highly recommend this moving company because I am so pleased with their work after they were recommended to me. The main thing that stood out from their performance was the almost obsessive commitment to doing things on time. They always call ahead and always arrive early. The movers work hard when they are on the clock and always finish ahead of time. I used them for 3 separate moves within the space of three weeks and their performance was consistently excellent. While they are not the cheapest option, I would say that they are worth what they charge.
Reviewed April 19, 2022
I think I made a mistake every time I hired a moving company that wasn’t like this one. They have been the only movers who were able to follow all my instructions to the ‘T’ and do so without kicking up a stink. The movers were very accommodating – they listened to my instructions for how I wanted my fragile contents handled and did an excellent job of following through. I am also very pleased with their sales manager who helped to coordinate the whole move. She was very professional and part of the reason for this favorable review. 5 star performance.
Reviewed April 19, 2022
My first impression of this company was perfect. When I took a closer look at the difference in the packages, it became obvious that they charge what they do for a valid reason. Included in our package was high-quality packing material and tape, as well as a guarantee that if the things we declared didn’t change, the price would be the same, too. That was reassuring to know since we have been duped by other movers before. Well worth the cost. 5 stars.
Reviewed April 10, 2022
It was a pleasure hiring United Nation Van Lines because they gave me better value for money than any other moving company that I have hired. Most movers have very basic packages advertised but it surprised me that United Nation Van Lines’ ad included packaging stuff like packing boxes and securing tape, etc. That is why their package may give the impression that it is more expensive but when you look closer, it is actually a better balance of quality and cost. The movers also did a good job of earning my trust with their easygoing attitude and open attitude. It had also been the same with the office team with whom we had spoken. I am very pleased that I hired them and would do so again.
Reviewed April 8, 2022
The company caused thousands of dollars in damage. The driver opened the back of the truck and it was bad, the stacking was all over the truck. I asked the driver if he loaded it and he stated "NO" but when asked where the gun cabinet was he stated "in the front". The driver offloaded the truck into the driveway in the rain and left it there as his load help just left. I had to call the Sheriff's Office to respond as he tried to leave without moving the furniture and boxes into the house. There is a lot of damage that has been documented by video and photos and an attorney has been contacted for assistance due to what had happen and them leaving a Disabled Veteran with one leg to load what he could into the house as he was not doing it. I do not and will not ever recommend this company and the service was the worst that I had ever had to deal with as no one from the company would answer the phone or call back after numerous attempts to contact them
Reviewed April 6, 2022
I have been searching for a moving company like United Nation Van Lines all my life! Here, finally, I have found movers who can do what they claim and within the time frame that they quote me. Best of all, it was all done at a very reasonable price. My first interaction with them was at my brother’s place when he was moving to Georgia. I saw that the men were very capable and took a lot of care. I asked him for their number when I made plans to move from Macon, GA to Levittown, PA. He recommended them highly himself and said that he had used them several times, all with excellent results. I am happy to join the club. 5 stars.
Reviewed April 4, 2022
I would hire United Nation Van Lines again just for the great moving crew they have. However, they also have an admin team in the office that is just as good. I think this move from Seattle, WA to Henderson, NV that they handled was better than any other move that I have had done in the past. And it is all thanks to the people that make up this company. Everybody that I had an opportunity to interact with was so friendly and professional. They knew their aspect of the job and were ready to share the information with me when I asked. The movers were just fantastic – they delivered everything without a single scratch. I am happy to recommend them. 5 stars.
Reviewed April 1, 2022
I was a bit nervous about my move because we had given away a lot of the original packaging for our electronics and appliances for recycling. When we explained that to the admin team at United Nation Van Lines, they said that the movers would take it all in their stride. On moving day, they came with extra hard packaging, lots of packing peanuts, and even these felt draping blankets that apparently help to absorb impact as well as prevent scratches from things knocking together. All our fragile items got the royal treatment, protected from all sides with soft impact resistant material. I can say that for sure because it was all delivered in exactly the same condition as it was packed. 5 stars.
Reviewed March 31, 2022
United Nation Van Lines quoted us one price and charged us another. We asked the reason for that but nobody could give us an answer. It started out great with the rep then when they switched coordinator, it went downhill from that. When we got there to do the move, the driver wouldn't pick up the load unless we paid him $11,000 more than what they had quoted. We ended up paying the extra money for the move that we hadn't planned on. Additionally, stuff were broken. We called back to the coordinator and tried to get the paperwork for the damaged goods but couldn't get a resolution on that either. Nothing turned out the way it was supposed to.
Reviewed March 30, 2022
Just great people at United Nation Van Lines who take their jobs seriously and love their clients. I was reluctant to hire them since I wanted to save money but I am glad my husband convinced me (partly to save his back, of course!). The move itself was nothing complicated – just a 2 bedroom apartment in Chicago, IL being moved to a 2 bedroom house in Colorado. The United Nation Van Lines office team was fantastic. They gave us all the answers to our questions and helped us decide the best package, date and time to move. We just love that our first move went so well. Thank you, guys!
Reviewed March 28, 2022
We had a slight issue with United Nation Van Lines at the start but I am still giving them 5 stars because they worked to resolve it as soon as I raised the issue. That said, please note that United Nation Van Lines gives premium service but at a slightly higher price point that most other movers in their category. Would I still hire them next time? Heck, yeah! The way in which they eagerly helped me when they could have just brushed it aside tells me that this a company worth its price. If you are looking for a bargain, go elsewhere, if you need excellence, hire United Nation Van Lines.
Reviewed March 25, 2022
This is the first time that I am writing a review and for good reason, too. NO other company has given me the service that I can truly be impressed with until United Nation Van Lines. I never expected a moving company would be the one that showed me that customer service can still be a priority ahead of making money today. United Nation Van Lines was extremely thorough and professional, both when they spoke to me on the phone or via email, and when they interacted with me in person. I was able to get premium service from a seemingly ordinary company. I highly recommend United Nation Van Lines.
Reviewed March 23, 2022
I am very happy with United Nation Van Lines for moving us from Colorado to California. They started off with a quote based on my detailed description of my belongings over the phone, after which they sent me a document to confirm. That impressed me because it put on paper a quote based on my own words and the price that they set. It was no surprise, of course, that they charged me exactly that price at the end. This very open and systematic approach to the cost is what the entire industry needs. I am very happy to recommend them for their honesty.
Reviewed March 22, 2022
United Nation Van Lines’s main appeal for me is the speed at which they work. Despite being so fast (this time they had my 4 bedroom house in Charlotte, NC packed and ready to go within 6 hours), they still ensure that your things are not damaged either during packing and loading or in transit. I have hired them three times before and the work is always consistently good. I hope I will be able to use them again if I need to move from my new home in Harrisburg, PA. I strongly recommend them to my friends and family. You should give them a try.
Reviewed March 18, 2022
Was lied to about free month storage, overcharged $5,000 over quote received three weeks after my deliver date. Rude deliver driver a lot of broken items like glass in China hutch, total destroyed a antic dining room table, big hole in top of almost new couch, missing items. This was a move from Idaho to Oregon about 600 miles, should have been easy but was a nightmare
Reviewed Feb. 22, 2022
A 5 star job by United Nation Van Lines. They were the company I hired to move my family from our 3 bedroom home in New Jersey to our new house in Tennessee. The customer service manager was very responsive to all my queries, either answering them right away or calling me back when he didn’t have the info in front of him. People like that give you the confidence to entrust a company with all your belongings in your house. The moving staff was good, too. They were early to arrive and went straight to work. All our things were delivered safely and that’s most important.
Reviewed Feb. 19, 2022
United Nation Van Lines should be at the top of your list if you want a hassle-free move. I hired them for a pretty significant move, from OK to CA and was really concerned that they may mix up my boxes or break something. The customer service team explained their basics to me and the movers showed me their care procedures that ensure everything is kept safe for the entire journey. That set my mind at ease but so did their attitude of taking the time and effort to explain things to me. My boxes arrived as scheduled and damage-free. I rate my move 5 stars.
Reviewed Feb. 17, 2022
I am not a big fear of writing or reading online reviews. I made an exception this time with reading part because it is the first time that I am hiring professional movers and didn't know what to expect. Fortunately, the long line of great reviews for United Nation Van Lines helped me choose them. They were definitely the right choice since they did an excellent job of our move from Baltimore, MD to Fort Myers, FL (4 bedroom house). Because the reviews I read were so helpful, I decided to pay it forward by adding my own to the list. I hope it has been helpful in helping you make the right decision for your move.
Reviewed Feb. 12, 2022
There are so many good things about United Nation Van Lines that I don't know where to begin. Perhaps cost should be first since that was what drove my decision to hire them. They are on the slightly expensive side but nothing overtly pricey. More importantly, I feel like I got exactly what I paid for. The next most important thing for me was their work on the day. Both the movers I was given was totally into their job. They worked hard and I feel they put in a lot of care into making sure that they did not damage to anything. It was a good decision to hire them!
Reviewed Feb. 11, 2022
Although the people who moved me was very nice I am very dissatisfied with the amount of money I had to pay for the type of service I got. First off parts of my bed was taken apart that should not have been and now I cannot put it back together and second I don’t even care about the scratches that was put on the bed and dressers but the chunks and gashes missing from the bed and dressers is crazy not to mention screws were not given for the bed or tv bases so I can put them back together and my chairs and bar stools are also ruined. Would not recommend this moving service or use them again. Need to find another moving company to move me again this summer. At this point they're not even worth 1 star. This is a 0 star company!
Reviewed Feb. 10, 2022
I had considered using United Nation Van Lines for my previous moves but always ended up choosing other companies, primarily because they were just outside the budget I had set. I made the leap this time because all the cheaper options I tried before managed to disappoint me in one way or another. That slight difference in price gave me an entirely different experience in service quality. The work crew was so much better in terms of both work ethic and attitude. I am genuinely ruing the fact that I did not take the leap earlier. No doubt United Nation Van Lines will be the first company that I call when I move again.
Reviewed Feb. 8, 2022
5 stars for more excellence from United Nation Van Lines. We had been trying to book a slot with them for over a month even when we had cheaper options available because we trust only them to do the best job. Fortunately, our persistence paid off and they managed to find us a place. Their office management team is so professional. They know their company and their policies inside out. There is never any doubt about the costs of your move or the time frame. The movers are young guys who know what they are doing. I look forward to hiring them again.
Reviewed Feb. 7, 2022
United Nation Van Lines did a 5 star job. I usually move myself with the help of friends but my wife recently got some very expensive show pieces. Rather than risk her wrath if we happened to damage any of her things, I just decided to play it safe by getting professionals to handle the whole move. They certainly did not let us down! The movers spent a lot of time packing each piece individually so there was no possibility of damage. The final cost was a little high because I chose the premium package but it was completely worth it for me!
Reviewed Feb. 2, 2022
United Nation Van Lines is very different from the typical moving company. They really go all out to make your move as smooth and as easy as possible. I am comparing them to all my previous moves which were just simple ones that involved a small group of friends and a U-Haul. The price difference is obviously something you will have to consider but my suggestion is to try United Nation Van Lines at least once and then compare whether it is worth it. For me personally, I would say that it is definitely a step up in terms of convenience and speed.
Reviewed Jan. 31, 2022
United Nation Van Lines gave me what everyone needs when they move – no problems. It’s that simple – United Nation Van Lines knows its role is to make things simple for people who are moving houses. They do it by being very organized, ensuring that everything they touch is moved carefully and responsibly so it isn’t damaged, and then keeping to the timetable they give. For us, it was for our move to Paxtonia, PA from Augusta, GA. They cleared out the pre-packed boxes from my old home very quickly and loaded them onto their van. The delivery was made the next week right during the window they had promised us. I couldn’t be happier with their service this time and look forward to hiring them again.
Reviewed Jan. 28, 2022
We were sad to move from Florida after almost 2 decades living there and raising our kids but the upside was having a nice company like United Nation Van Lines help us move to North Carolina from there. Our old house was a 4 bedroom house and we hired United Nation Van Lines to come in and pack everything up. They were not only fast but also very efficient. Our things were packed up and ready to go before the time was up. They delivered when they had promised us they would, too. No damaged boxes or contents, all there. I hope not to have to move from our new house anytime soon but if I do, United Nation Van Lines will be the company I hire again.
Reviewed Jan. 25, 2022
What a great start to the new year United Nation Van Lines has given my family in New York. They helped us move from Millsboro, DE last month, something that I had asked them to slot in for us because we were in a hurry. I was quite apprehensive about whether they would be able to pull through for us because the holiday season was approaching. Fortunately, they managed to find us an open spot and the rest as they say is history. The convenience of moving when you want aside, United Nation Van Lines also gave us a very jolly moving crew who were a delight to interact with. With all our boxes safely delivered, all that’s left is for me to give them 5 stars!
Reviewed Jan. 20, 2022
No more hunting for a good moving company anymore! United Nation Van Lines checks all the boxes for what makes a good and reliable professional company. They were 100% on the ball from the very first time I called them to get a rundown on what the costs would be. The person on the line was very clear about their charges and how they were calculated. It helped my wife and I make a decision on which company to go with. The next stage after that was settling on a move date. They were very receptive to my suggestions and we got the date that was most convenient to us. Best of all, they are very affordable. We highly recommend them.
Reviewed Jan. 18, 2022
I hired United Nation Van Lines a few years ago and gave them a 5-star review and this move deserves the same excellent rating. I loved the fact that their prices have not changed as significantly as I has expected, which let them stay within my price bracket despite the crazy situation all around us. Despite their affordable price tag, the company is still committed to giving its clients the best possible combination of speed and quality as some of the brand name movers. I don’t know how they manage to suppress their prices but all I can say is that I am happy to give them my business again and again if they maintain such high standards. 5 stars from us.
Reviewed Jan. 14, 2022
My movers were on time and they got the work done in a hurry but without breaking anything. They were also courteous to all of us which may not matter to everyone but it sure makes a huge difference to me. Another thing I noted was that they make sure to ask you how and where you want something fragile or expensive-looking moved instead of just assuming they know best. That gives me some inner peace knowing my things are being cared for by the people who are lifting and moving them. Altogether a very good move characterized by hard work and smart movers. I am confident that I will hire them again.
Reviewed Jan. 13, 2022
I love this company! We have hired them several times now and this move was to shift my office from Tennessee to White Plains, MD. (United Nation Van Lines had done our home move last month the same way) While there was much less stuff than my 5 bedroom house, a lot of it was bulky, fragile and expensive equipment, especially copiers, PCs and coffee makers, etc. I think United Nation Van Lines did a very good job of packing all those things to ensure they were safely protected when they were being moved. Delivery was done specifically on a weekend at my request because of the better traffic situation at the new office location. I am very happy they could accommodate us and I would gladly hire them again.
Reviewed Jan. 10, 2022
A huge THANK YOU from our family to everyone at United Nation Van Lines who helped us make our recent move so successful and stress-free. We were moving from Missouri to Texas after spending almost a decade there. As you can imagine, that means a heck of a lot of boxes for a family of 5! It was no big deal for the pros at United Nation Van Lines. The movers came, saw and loaded. Their crew was fast, polite and very capable at their job. We are very happy how they completed the job on time. I recommend this company simply because I would hire them again myself based on how well they did this time.
Reviewed Jan. 8, 2022
United Nation Van Lines was very helpful when they stepped in to complete a moving job that I had contracted out to another company that went bankrupt halfway through. They picked up the slack, got the job done safely, and almost met the original deadline, too. It was a phenomenal effort and I really appreciate the hard work and effort that they invested in our move. Even though the deadline was not met, it was through no fault of United Nation Van Lines – they would have finished way ahead of schedule if I had hired them right from the start. With the fantastic job they did, I know I can trust them to be my first choice for my next move.
Reviewed Jan. 6, 2022
DO NOT HIRE. Hired this company to move us from AZ to AR. Paid for them to pack our items as we had many trinkets and fragile items. Many items were broken and missing including a dresser. They did not pack many items just threw them in a box which is why they were broken. Most of the boxes were unlabeled, smashed and torn. They took no care in anything they did. We had advised and signed a contract that we would not be in AR till a specific date. 3 days prior to the date they called and said they were delivering the next day, when I stated NO that was not what we agreed. They started threatening us and stated we agreed to the earlier time. I asked to send me that document and they could not.
They then threw all our items in a storage locker (not the one we rented) and did not tell us for 4 weeks. I kept calling asking where our stuff was and they said they did not know. When they finally told us it would be delivered to our storage locker we found out it had been sitting less than 1 mile from us. When they finally moved it from that locker to ours we found items that did not belong to us. There was a business card in that items so I contacted that person and they had a very similar experience. I will be filing a complaint with they company for compensation for all the missing, lost, broken and damaged items.
Reviewed Jan. 5, 2022
Here is a company that really knows how to engage with its customers and keep everyone apprised of the latest developments with their move. That was very important for us because we were moving from two separate locations in New Jersey to a single shared house in Georgia. We hired United Nation Van Lines to do the entire move because it was simpler having a single point of contact. United Nation Van Lines proved itself more than capable of the task, picking up all the individual boxes from the separate rooms from two different houses and then delivering to the exact right room in the new house in Georgia. It was all very professionally handled within no loss or damage. I would use this company again.
Reviewed Jan. 3, 2022
I decided to hire United Nation Van Lines based on a recommendation from several colleagues who had moved from NC to FL (we were moving the other way). They said that this company is known for its reasonable pricing despite delivering faster than many of its competitors and charging very reasonable rates. That is absolutely true. They are as reliable as any movers that I have ever used before. The people are nice to deal with and always made us feel privileged to be dealing with them. Overall, it was a very enjoyable move, as far as moves go! I have seen for myself how good they are and I would recommend them to anyone moving between Florida and North Carolina.
Reviewed Dec. 30, 2021
I am rarely impressed by the service industry but the United Nation Van Lines team really is something special. They were so good with their packing that none of our things had a drop of water on them despite being unloaded in some pretty heavy rain at our new place in California. I am so happy with that! No review of United Nation Van Lines would be complete with also mentioning their office team. They make the magic happen and don’t get enough credit. Full marks.
Reviewed Dec. 28, 2021
It’s hard not to give 5 stars when someone exceeds your expectations by such a long shot. (Given of course that my expectations had been severely lowered based on my previous experiences with movers!) All I know is that for the first time in my life, after about 10 interstate moves, I am finally happy with the service I got. That really counts for a lot. I have no problems recommending United Nation Van Lines to anyone who will listen. Personally, I would hire again the first chance I get.
Reviewed Dec. 24, 2021
A very responsive customer service phone support and great attitude by the entire United Nation Van Lines team has me grading them 5 stars. They were initially not even on my shortlist until someone told me they were one of the best. I thought from that statement that they would be very expensive but they aren’t! One of the most affordable options for a moving company and yet one of the most efficient. I have no complaints at all and would hire them again in a jiffy. Good Christmas present for me. Thanks.
Reviewed Dec. 23, 2021
No damage to anything, delivered right on time, polite moving crew, excellent office team, perfect experience. Those 5 things earn United Nation Van Lines this 5 star review. I have not ever had such a good move and I doubt any other company could have delivered the same thing even if they tried. It was such a refreshing change from my usual interactions with movers. No doubt about it, I am going be a repeat customer for this fabulous company. Kudos guys.
Reviewed Dec. 23, 2021
Literally the best movers I have ever had the pleasure of hiring. They were very careful with my boxes that I packed myself and packed some of the other loose items with their own material for added protection. Unsurprisingly, it all arrived unscathed by the long journey from Georgia to Ohio. I would have been ready to pay more for this level of excellence but United Nation Van Lines is a very reasonably priced company. I rate them 5 stars and recommend them highly.
Reviewed Dec. 22, 2021
I contacted United Nation Van Lines as well as 4 other moving companies and United Nation Van Lines offered us the best rate of the bunch. However, the more important thing is that they charged us that price at the end, too. Take note, not all movers do that and many make their money by conning you with an undervalued quote and jacking up the extra charges after they have your things. This company by contrast is honest and forthcoming. I trust them enough to rehire them.
Reviewed Dec. 22, 2021
The movers were very careful with our things, and they used good quality boxes and packing material. We watched them at work at our old house in Alabama and it was like watching people who own the things themselves handling the packing. When they unloaded and unpacked, they showed the same gentle attitude. It was enough for my wife and I to decide that we will definitely hire them if we need to move again. I recommend this company.
Reviewed Dec. 22, 2021
Since it was my first time hiring pro movers, I went the extra mile and looked up over 10 movers who serviced our area. The reason I chose United Nation Van Lines was that they were honest about their pricing when I asked for a quote. Just 2 other companies were as forthcoming but both their quotes were about 10% higher so I chose United Nation Van Lines. I don’t know how well other would have performed but these guys were superb. NO complaints, 5 stars.
Reviewed Dec. 22, 2021
United Nation Van Lines gave me a stress-free moving experience and completed the job on time and on budget. We were moving from California to Oregon and decided to change movers because our old ones had overcharged us for the two previous moves. No such nonsense from United Nation Van Lines. They did a better job and they charged us according to the quote we were given. The men were professional and polite, quiet and hardworking. We were very impressed. I will hire United Nation Van Lines again.
Reviewed Dec. 21, 2021
A pleasant team of people who are genuinely interested in customer service and making a difference every day. Their office team is just as good as their movers, with everyone completely familiar with their own roles. That made it very easy to get information and ensured that all my things arrived safe at my house in Florida. The movers were very friendly and polite, too. I will remember them the next time I intend to move houses. 5 stars.
Reviewed Dec. 21, 2021
We hired United Nation Van Lines for a relatively simple job this time. We had already packed our things to be moved into storage as we are heading off for a family reunion in Europe and will spend 3 months traveling there before my kids go to college. United Nation Van Lines just sent a team of two movers to get the boxes and transport them to a storage facility in Greer, SC. They arrived, loaded the things within an hour and left. Next thing we know, everything’s arrived at the facility 2 days early. Just more of the amazing, speedy work that United Nation Van Lines is known for.
Reviewed Dec. 21, 2021
There is a simple rule I follow: when in doubt, hire United Nation Van Lines. I have hired them off and on for a few years now and have found that every move they handle for me gets completed without a hitch. Some other companies do manage to pull off a good move sometimes but they are never consistent like United Nation Van Lines is. I have no complaints and recommend them very strongly. 5 stars.
Reviewed Dec. 20, 2021
I hired United Nation Van Lines to move my mom from her home in Ohio to her brother’s place in Maryland. The old home had a lot of stuff that had to be moved to storage, too, and we hired another local movers for that. Those movers messed up big time, broke things, were late and overcharged us. United Nation Van Lines did its part flawlessly. The difference could not be starker between a good and bad moving company. I really regret not hiring United Nation Van Lines for both parts – it seemed cheaper before but now has ended up costing us more. I won’t make that mistake again.
Reviewed Dec. 20, 2021
United Nation Van Lines gets stars for my move and they fully deserve each one. They are good across the board but the main reason that prompted me to write this review is the fact that they were so clear about what each package includes and what it doesn’t. There is no confusion about what you will have to pay at the end. The other thing is that they are very particular about sticking to schedules. Our pickup was made on the dot and the delivery was done right in the middle of the window they gave us. I would hire them again.
Reviewed Dec. 20, 2021
I give United Nation Van Lines full marks overall for doing a fantastic move despite some poor weather. I wish they were a little cheaper than they are but I guess you have to compromise somewhere. Note though that the compromise isn’t that severe – you can find many moving companies that are not as good as United Nation Van Lines charging the same amount, if not more. The team that they have in their office is also excellent. Very helpful with queries and always ready to help. I will certainly be recommending United Nation Van Lines to anyone who needs to hire movers. More than that, I will definitely rehire them myself.
Reviewed Dec. 18, 2021
This was my first move in many, many years and I have to say that the standards of quality and speed have really improved over that time. I hired United Nation Van Lines because my sister had used them and recommended them as fast, reliable and affordable. I agree with all three of those descriptions. They proved themselves to be very capable and did not just do an average job but really excelled on those factors. I do not plan to move again anytime soon but if I do have to, I will surely use United Nation Van Lines again. Highly recommended.
Reviewed Dec. 18, 2021
A 5 star move by United Nation Van Lines that really helped us out. We hired United Nation Van Lines to move our 2 bedroom Mississippi house to Ohio. Although there were just 2 bedrooms, there was a lot of heavy stuff in our garage which meant that we needed 4 movers to get the job done in one day. United Nation Van Lines sent us 4 really capable movers who made short work of the whole house and actually even managed to finish it ahead of time. You don’t get to see that type of efficiency very often nowadays. I will be using this company again for sure.
Reviewed Dec. 18, 2021
You simply can’t go wrong with United Nation Van Lines. That is a simple but vital lesson I have learned over the past few years as I have moved across the country. Every time I have hired them, I have had a positive experience. Every time I hired others, there was drama over delays, extra charges, rude behaviour, etc. Every single time. I have learned my lesson the hard way – stick with United Nation Van Lines and everything will be right. If you aren’t convinced, just call them up and enquire, and then compare them to other movers. The difference is so stark!
Reviewed Dec. 18, 2021
We hired United Nation Van Lines for our move from Roanoke, VA to Ocala, FL. The old house in Virginia was a small 2 bedroom flat so we didn’t have many things. However, we also had United Nation Van Lines collect the rest of our furniture and boxes where they were in storage in Florida and deliver them all together to our new 4 bedroom house. It was probably more complicated than the standard move that they do but they were able to pull off ours without any problems. The job was completed on the day and at the time they promised. Very happy and will hire them again.
Reviewed Dec. 17, 2021
One of the best movers in the business, full stop. As you can see for yourself from the reviews, United Nation Van Lines has a long and impressive track record of making customers happy with their excellent service. I was convinced to hire them because of these reviews and found them to be so accurate of this great company. The trio of moving men were awesome. They really paid attention to my instructions and ensured that all my items were delivered safe and sound and on time. I racked my brains but can’t find anything that I am unhappy about. 5 stars guaranteed!
Reviewed Dec. 17, 2021
I highly recommend United Nation Van Lines to anyone looking for reliable movers and needs to move in a short time. Those were the two criteria we had when moving from Daytona Beach, FL to High Point, NC when my husband got a new job. United Nation Van Lines’s prices were a little higher than we would normally have paid but we trusted them because of the rave reviews and their reputation for excellence. They lived up to those things and showed us that you can get still great service today without paying through your nose. We are very glad to have chosen them this time and would do so again without hesitation.
Reviewed Dec. 17, 2021
5 stars again. I was introduced to United Nation Van Lines a few years ago and haven’t looked back since. They are not the cheapest option but that is a small consideration when you realize that you are entrusting everything in your house to movers from a moving company. You have to pay for honesty and reliability, and few companies come close to these guys in that regard. Combine that with the fact that they are always on time when picking up and delivering and you can see why I love them. I plan to use them again and you should definitely consider them before you decide.
Reviewed Dec. 17, 2021
A really reliable company that is very open with its customers about the most important factors when you are moving: time and cost. I could have chosen other movers who gave me lower quotes but I went with United Nation Van Lines because of their upfront attitude. It was a refreshing change from the (seemingly deliberate) obfuscation I got from virtually every other company I called. Their sales and customer support team deserve a medal for the superb job they do to reassure customers, and then the moving team comes in and executes a stellar job with the move itself. Just perfect.
Reviewed Dec. 15, 2021
United Nation Van Lines is the moving company you are looking for if you value your time, your money and prefer an honest company that respects its clientele. I come to this conclusion based on my experiences with about 4 or 5 other movers in the past few years. They have always left me disappointed in one way or another. But United Nation Van Lines was the first of the lot to give me the quality service I paid for and do it quickly, politely and safely. I wish I had known about them before. Now that I do, I will stick with them.
Reviewed Dec. 14, 2021
We ordered the full packing service. Things were haphazardly packed, disorganized and lacked proper descriptions. We waited a long time for the delivery spending the time in hotels. When the load arrived the crew would only unpack the items with packing blankets involved. We had to pay extra to have them haul off the cardboard and packing. Much of the glassware was damaged.
Reviewed Dec. 12, 2021
I hired United Nation Van Lines to move my family from our old home in Dover, DE to a new one we had built in Valley Stream, NY. While most of the appliances were already in our new place, we had a lot of personal effects in Delaware that we wanted to take with us. The movers packed our stuff in a matter of hours and they used high-quality boxes that felt like they could take a real beating. Of course, they didn’t and arrived in the exact same shape and condition within 4 days. The movers then helped us unload and unpack our things where they were supposed to go. A job very well done. 5 stars from us.
Reviewed Dec. 10, 2021
A very fast move by a team of mover that really know what they are doing. I hired them to move from my 2 bedroom apartment in Baltimore to a 3 bedroom house in Milwaukee. The moving truck arrived about 20 minutes early and the 2 men were eager to get right to work. They worked very efficiently and I could tell just by watching that they were very experienced movers who knew exactly what they were doing. It was the same when they were unloading and unpacking at my family’s new home. I am very happy with their service and have no hesitations about recommending them.
Reviewed Dec. 6, 2021
5 stars for this excellent moving company. We decided to hire them again after last year because they did such a good job last time. This time again, we got the same punctuality, courtesy, care and speed as before. Those were the very reasons we gave them a 5-star review the previous time. I am glad to report that it was pretty much the same great performance this time around. No doubts that I will be hiring them again in the near future for exactly those reasons. We were moving from Florida to Tennessee, from a 2 bedroom apartment to a 3 bedroom house.
Reviewed Nov. 30, 2021
We hired United Nation Van Lines to move our three kids from their grandparents’ place in Ohio back to our home in New York (my husband and I were working overseas for the past 2 years). Because United Nation Van Lines had done such a wonderful job of moving them there 2 years ago, we naturally hired them again now. Both times, the movers did an outstanding job. When the kids start going off to college, we will definitely hire United Nation Van Lines again. 5 stars from us.
Reviewed Nov. 27, 2021
A good experience. We were given what I first assumed was a very small moving team of just 4 people to pack up and load my 5-bedroom house. However, they managed to surprise me with their efficiency and actually finished before they were due to. When they delivered at my house in San Jose, CA, it was a different crew but they worked with the same great attitude. I am very happy that I chose United Nation Van Lines and definitely recommend them.
Reviewed Nov. 24, 2021
We hired United Nation Van Lines to move from Miami, FL to Charlotte, NC. We needed the move completed in a hurry because the old property had already been sold off. United Nation Van Lines managed to give us a window that was perfect for what we wanted despite such short notice. That saved us a heap of money that we would otherwise have had to spend on hotels and other expenses. A huge thanks to the movers for doing a wonderful job and the managers for making it happen.
United Regions Van Lines Company Information
- Company Name:
- United Regions Van Lines
- Company Type:
- Private
- Formerly Named:
- United Nation Van Lines
- Address:
- 1515 Ellis Street
- City:
- Waukesha
- State/Province:
- WI
- Postal Code:
- 53186
- Country:
- United States
- Website:
- unitedregionsvanlines.com
