Moving APT Reviews

The first guy I talked to at Moving APT was named Ian and he was pretty helpful in explaining everything and in navigating the setup process. Later on, there was some confusion about how the payment was to be made and what exactly the charges would be. They could have done a better job with making clear the payment options and how the additional charges would be added based on stairs. But the moving crew from Eastland Movers were very good. They picked everything up promptly and packed everything really well. Moving APT initially said the delivery would be within a couple of days and that it could be up to seven business days. But Eastland delivered at the same day, even though it was a long-distance move. So I was very happy with those guys.

I had a storage unit down in Florida and I come back to New Hampshire. I was wondering how to get it from there to here. I was doing some searches and Moving APT called me and asked if I was interested. They gave me the details and the price. It sounded good so I did it. I had one little glitch when I had to make sure they were doing one of two days because I was only gonna be there for three. I got off the plane, turned on my phone, and they went, "See you Thursday." I go, "Uh-uh. I'm leaving Thursday." In the end, it got worked out.

I was moving from Baltimore to Arizona, from an apartment to a house. I was on the sixth floor of an apartment and I had a pretty specific timeframe I wanted to be in. Forbes gave Moving APT a good recommendation. I used them and they were very professional. They took an inventory over the phone. Fortunately, I had started packing very early and I wasn't moving a lot of furniture. I was moving totes, so I was able to be accurate in my count and this probably helped me have a good experience. But I do think that could be an issue for a lot of people that they underestimate the count. On the day of, they may be in for a surprise. Also, I would have preferred that they picked up the inventory a little bit earlier. They quoted me over the phone and were promising me a four-day window. It ended up being a seven or eight- day window. But it worked out okay.

My interactions with the rep from Moving APT were very professional. I requested a quote and I was called back promptly within a reasonable amount of time. They were thorough with their questions on what was being moved. It was what they said it was and there weren’t any real surprises when they showed up. The only thing was they had a mover that was making a run and had them on a couple of different pickups along the way. Some of the people weren't ready when they showed up. It was the customer's fault and it set us back a day. It was inconvenient.

When I was looking at the reviews, I couldn't find any negative review about that Moving APT was not able to make the time commitments that they had come to. Also, when I looked at the estimates, they were much better in terms of giving what I thought was a thorough estimate and answering my questions. There weren't any charges that I wouldn't be aware of. But that was because they were so thorough in giving an estimate to begin with. So, I felt more confident in the bid that it would be what I was charged in the beginning. At the first round of bids, they were not the cheapest. And I’ve compared it to others. I went line item by line item and compared it. I went back to their company to ask them, “Oh, what about this? Might there be a charge for this? Because we didn't talk about this and this is my situation.” And it turned out it would be the same or more with these other companies.

The response back from Moving APT was quick so I went with them. This was years ago and I used them again for my last move. It was the same reason I moved this time as well. Everything was good. They gave me a three-day window. Within that time, the driver could not come and pick up all my household things. He said he could only come to the pick-up on Saturday. I was a little worried for a day. I had to call the Moving APT coordinator and they resolved it. The driver came in within the three-day window.

I was moving and had something set up with another company, but they changed the price from $2,700 to 9,000 the day before I moved. I did some frantic googling and found Moving APT, and it worked out better. The rep and the moving coordinator were very good. There was a small hiccup where when I booked with Moving APT, they said that our stuff will be delivered within one to two days. I kept asking for updates and confirmation before they put our stuff on the truck, and then after it was on the truck that day and then the next day, and it took them a couple of days.

It was a freaking disaster with Moving APT. Everybody was fantastic when they picked up my stuff but it went rapidly downhill from June 3rd. According to them, the delivery would be 10 to 17 days. But I never heard from them. After 30 days, I called, but there was no reply. I texted Terry a couple times, and he informed me that the truck broke down. Somebody should have reached out to me and told me that. Another 20 days went by, and they told when they'd be here. I told them that I had told them I needed 48-hour notice to reserve the elevator. There was some other excuse. It was madness. When I was having issues, Terry got back to me one time, but there were a couple of times when I didn't hear from him for three weeks. There was zero follow up on their behalf.

I already did a spreadsheet on what I wanted to be sent, so getting the inventory estimate and quote were okay. But it was frustrating because I had to go back online and do it again anyway. I get that but it was just inconvenient to me because I was getting on a plane. It felt like I went through the inventory three times. But we got it done. My mom said there was enough people there to take care of the move. There were large items and they wrapped them up really well. It was very nice. They respected her property. I was good with the experience. I got lucky too because I was up in Seattle and they were able to find me somebody that was going directly to Las Vegas where was the delivery location. All in all, I was quite pleased and it was reasonable. I would use them again.

We learned after we were already in the process of things that Moving APT just manages the move. They contract an actual mover in the area to do that. But we liked the cost, and we had a good experience with the person that we dealt with. It was several people that we dealt with, but they were all very professional. And we ended up dealing with the actual person they hired for the move as well. They were nice folks, and did a great job as far as packing up. We had an issue with delivery. We moved the move date up for them to accommodate, because they had had a death in the family. But they ended up getting to my son's apartment until 10:15 at night. His neighbor was not happy that a moving company showed up at that late in the evening. But they were tired and exhausted. They did fine as far as getting things moved in.