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About Moving APT Reviews
Moving APT is a licensed interstate broker equipped with insured moving teams that aims to move your belongings quickly, safely and securely. Its team of experts has handled interstate moves for more than 10 years and has provided commercial and residential relocation services for more than 500,000 customers.
Pros & Cons
- Free quotes
- Packing services
- Corporate relocation services
- Third-party movers
Moving APT specializes in long-distance moves and connects customers to its nationwide network of professional movers. It offers free online quotes and promises lower prices than what competitors charge.
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Reviewed Aug. 9, 2023
I already did a spreadsheet on what I wanted to be sent, so getting the inventory estimate and quote were okay. But it was frustrating because I had to go back online and do it again anyway. I get that but it was just inconvenient to me because I was getting on a plane. It felt like I went through the inventory three times. But we got it done. My mom said there was enough people there to take care of the move. There were large items and they wrapped them up really well. It was very nice. They respected her property. I was good with the experience. I got lucky too because I was up in Seattle and they were able to find me somebody that was going directly to Las Vegas where was the delivery location. All in all, I was quite pleased and it was reasonable. I would use them again.
Thank you so much Juwon! We truly appreciate your business as well as the review! Best wishes for you and your mom!
Reviewed Aug. 8, 2023
We learned after we were already in the process of things that Moving APT just manages the move. They contract an actual mover in the area to do that. But we liked the cost, and we had a good experience with the person that we dealt with. It was several people that we dealt with, but they were all very professional. And we ended up dealing with the actual person they hired for the move as well. They were nice folks, and did a great job as far as packing up. We had an issue with delivery. We moved the move date up for them to accommodate, because they had had a death in the family. But they ended up getting to my son's apartment until 10:15 at night. His neighbor was not happy that a moving company showed up at that late in the evening. But they were tired and exhausted. They did fine as far as getting things moved in.
Thank you so much for the review and for sharing your feedback Renee! We do apologize on your carrier's behalf for the later delivery. Please do not hesitate to contact our Customer Service Department at firstname.lastname@example.org for anything else we can do to assist! Thank you!
Reviewed July 18, 2023
Moving APT was there when they were supposed to be there. I was leaving one area and driving up to the next by myself, and I didn't want to be there and sitting around waiting. They were conscientious and seemed to know what they were doing. It took them a day to pack things up from my storage cabinet but I held them up on it because I had some things going on at the other end. I had a substantial amount of boxes and things to be loaded that I had already packed. But there were also some big pieces of furniture that were wrapped up in the blankets and taped so they would stay closed. They wrapped everything nicely.
I had two storage units going and there was a space of about 20 feet between the two of them that they were moving from. My hope was to consolidate everything. I thought that was gonna be no big deal for them to do that while they were putting some of the stuff in the truck. But they couldn't do that. They had another appointment, and I should have booked more time and been more specific with what I expected. But everything came in great shape. I had not a single piece damaged. I am happy.
We truly appreciate your detailed review Pamela! So glad to hear you were happy with the services! Thank you!!
Reviewed July 16, 2023
Moving APT was very good with the communication about the steps. I like that. Also, their moving crew was very personable. They told me everything that they were doing. So, very good communication. And everything is intact.
Thanks so much for the review Michelle! We wish you nothing but the best at your new location!
Reviewed July 16, 2023
The coordinator was very responsive. Whenever I had questions, I just messaged him and he would respond in a few minutes. We asked for a particular delivery date, and the movers were here on the date, and they moved everything in a couple of hours. Everything was perfect.
So happy to hear Saheth! Thank you for taking the time to share! Best wishes! :)
Reviewed July 6, 2023
I have been sleeping on the floor in my new apartment for one month now thanks to Moving APT. It’s only a 600 mile move for one bedroom. They have charged $2000+. One entire month after pickup, there has been absolutely no communication from movers. They refuse to provide any update. They will not allow scheduling a delivery date. They only promise a phone call "closer to delivery date” which does not happen for an entire month. Now I have to work with insurance and file a claim for loss. I don’t know what to do now and wonder if getting a lawyer will be helpful at all. The entire experience is extremely frustrating. I recommend avoiding this company AT ALL COST.
Please note that Moving APT was the customer's booking agent. We have not at any point charged the customer this amount. The customer's delivery has been completed, and Moving APT has been trying to reach the customer since, via phone and emails, in order to offer our assistance with anything they may need or may feel they were not satisfied with. Unfortunately, the customer has not responded. We are happy to help whenever the customer is ready.
Reviewed June 23, 2023
Moving APT's employee was so helpful and kind. So, we are really satisfied with their services.
Thank you so much Faraz! We're so pleased to hear! :)
Reviewed June 9, 2023
Moving APT did a nice job. They were on the high side of the cost but everything came in one piece. Moonland movers that they hired from Saint Louis did a great job too. They took great care of everything when they packed.
Thank you so much John! We have forwarded your review to Moonlion as well! Thank you and best wishes! :)
Reviewed June 5, 2023
Working with these "brokers" has been one of the worst experiences EVER. I contacted Moving APT six weeks prior to a move. The initial contact was with nice guy Diego in the sales department. The inventory was uploaded and I told him there was a lot of framed artwork. Diego said not to worry, they'd have extra boxes and they could even double up if necessary because everything would be carefully wrapped. From DAY ONE I made it very clear this was a very important move with full pack, load, unpack and unload and it needed to be completed in one day. Diego assured me he would put his very best guys on the move and white glove VIP service. Great. The contract was signed and the $1900 deposit was paid on a $7100 move (Keep that in mind, $7,100). I asked who were the movers but since it was 6 weeks away, he hadn't assigned it yet to his "best movers".
Fast forward six weeks to the Thursday before the Tuesday move: A gruff guy named Joe from Quality Assurance calls. He goes over the move and now he wants to increase the price. His rationale was that moves are always underestimated so they "build in" a padding of 15%. You have to agree to the padding just in case you need it and the extra fee for it, but if you don't agree and you go over, then there will be no room, and they'll leave your stuff behind which defeats a move, but if you do pay and you don't use it, then they will be no charge.
So you agree to the 15% but NOW you have to pay more to update the deposit EVEN though you don't know if you'll used the buffer space or not. Sounds crazy because the space is on the truck regardless if it is used, so wouldn't I just pay on the final payment IF the space is used? Increasing the deposit assumes you are going to use the space. I told Joe when I spoke to Diego in Sales, we thoroughly covered the inventory, so I didn't think the space was needed. Well Quality Assurance Joe just morphed into Thug Joe as he became aggressive about the space and the extra money and how he's been doing this for 20 years and any discussions with sales were irrelevant at this point. I asked to speak to someone else because I was no longer receiving Quality nor Assurance. QA Joe only made matters worse, and I asked if I could please speak to someone else because Joe should definitely not be in contact with humans, let alone customers.
The next day, I get a call from Tonya, QA Joe's kinder, gentler co-worker. Tonya assured me everything would be fine; they have new movers on the job - The move is the NEXT DAY and she would take care of everything. She said she never does this, but she also gave me her cell phone number... Fast forward - she doesn't answer her cell. Here is where it turns from bad to WORSE. This move is a 9.4-mile move from an apartment in Miami Beach to a house in Miami Beach. Moving APT /Tonya told us 6 guys were coming. Moving APT hired Top Quality Movers in NORTH CAROLINA WHO WERE DRIVING DOWN TO MIAMI BEACH FOR THE MOVE. Re-read that...
The 4 movers got caught in traffic and arrived at 3:15pm to pack, load, unload and unpack. This one-day move took THREE DAYS: Tuesday to Thursday evening. The unsupervised movers, though nice and friendly were SLOW, late and really had no clock on the move. Final bill from Moving APT/Top Quality Movers: roughly $9500 from the original contract of $7100, plus the extra days that had to be paid to the apartment beyond the lease days. Tonya was horrible. Joe was disgusting. Diego irresponsible. This is your final warning: STAY AWAY. ALSO: We are now discovering BROKEN ITEMS the mover never mentioned. Filing a claim will be even more frustration.
Warning: Moving Apt will likely comment with a rebuttal and take NO responsibility, but TRUST ME: They are 100% responsible for everything that happened and is a horrible company obviously incapable of transacting ethical, honest business. My advice: contact a moving company DIRECTLY to find a mover. Ask if they are a broker and if they are HANG UP. They will sell your move to the highest bidder, renege on everything and blame it on the sales department and actual movers. When you're moving, you don't have time for the finger pointing, fear tactics and irresponsible charades of these thugs and amateurs with a nice website.
Moving APT truly apologizes that the customer was not satisfied with their move. Please note that Moving APT was the customer's booking agent and works with a network of interstate carriers who service the continental U.S. It is completely normal for a carrier out of one state to be servicing a move from another state, as carriers are usually away from their home base for weeks at a time while servicing moves. Secondly, the customer was advised from their initial booking that their move may take up to 7 business days, which the customer acknowledged and signed that they understood from the start. Nonetheless, Moving APT would never "take no responsiblity" as the customer is claiming, as customer service is critically important to us, and we do our best to ensure that every customer knows they are valued and appreciated, as well as personally assisted by us from beginning to end. Contrary to the customer's statement, Moving APT has been tyring to reach the customer for weeks, both by phone and by email, in order to assist them with their claim ourselves. Normally claims must be filed through their carrier, however we immediately reached out to the customer to advise them that we had approved for them to file their claim through our own account as a courtesy and wanted to assist them with their claim ourselves, in order for us to ensure their compensation. Moving APT has done everything to show the customer that we would like nothing more than to take responsibility and help them; unfortunately, the customer never notified us of any issue until we read about it through this review, and the customer to date has not responded to us or replied to any email. Our offer to assist the customer remains open for them, whenever they would like to accept.
Reviewed June 1, 2023
I was able to text with the representative who helped me, which was the sole factor that made me decide on Moving APT. They were very responsive and would answer all my questions. I initially gave the rep my rough inventory. Then my count went up drastically to at least 10 boxes. A day prior to my scheduled move, he said that I was gonna receive a call for any updates or any new items that need to be added to my inventory, and I did so. The moving day was fairly smooth. The window that I was given was met exactly at the time that I was expecting the movers to get there. They were very helpful. They wrapped my TVs, which I was very worried and concerned about. They did an awesome job and the delivery was the same. My overall experience was great. The crew was amazing. I even had to get their contact information because they were very good.
Thank you so much for your amazing review Isabella! We're so glad to hear that you were happy with how everything went and wish you nothing but the best at your new location! Thanks again! :)
Reviewed May 6, 2023
They were really good. But they weren't informative about the $400 additional charges that I incurred. But outside of that, it was a pretty simple move. It wasn't bad. When they walked through, they did additional estimation on inventory. That was where it created the additional $200 of fees on the move and the delivery.
Thank you so much for the review Julian! If you feel there were any issues with your charges, please feel free to contact our Customer Service Department at 786-528-6086 or at email@example.com, and we would be happy to review your paperwork with your carrier for you! Thanks again!
Reviewed May 6, 2023
Moving APT arrived right on time. There were two gentlemen who were very pleasant and thorough. I was quite impressed. I had already packed a great deal, but there was a whole lot more that had to be done. They helped with everything. I had ran out of boxes and they had boxes, They did not leave until 7:30 at night. They were doing such a great job I provided lunch. They did not dilly-dally at lunch. They did an excellent job. I would highly recommend them.
Hi Judy, we're so happy to hear! :) Thank you so much for the beautiful review and for your recommendation. It means so much!
Reviewed April 15, 2023
Movers arrived on time, move was quick. only one item was damaged but I was able to fix leg satisfactory, They were able to deliver one day earlier than anticipated so that was helpful to me. There were three follow up calls from APT agents as well over the next week or so.
We're very glad to hear Kenneth! Thank you for sharing, and best wishes in your new home! :)
Reviewed March 30, 2023
I applied to Moving APT online and then, a member of their team reached back to me and asked about a couple of the things that I was moving to make sure that the quote was on target. They sent me an email with a PDF file of everything that was quoted. They gave the best price quote and the service was great. It was super speedy and my rep was helpful. I was impressed with her quick response time and then answering all my questions. The movers came and moved me out. I already had everything packed in and they took it to a new place for a little bit and then shipped it out to me in six days. So, it was fine. They were only at my apartment for probably an hour and 15 minutes so, it was quick. Moving APT is reliable and has a great price as well as good customer service.
Thank you so much for providing feedback on your move, Shannon! We greatly appreciate it and are so happy to hear that everything went so well! Thank you! :)
Reviewed March 25, 2023
Our experience was thorough, although the quote changed a little bit. The first person with the inventory was the salesperson and didn't necessarily know exactly how things should be categorized. The moving representative and the final inventory before the pick-up was a lot better.
Thank you for your feedback, Greg! We are glad to hear that everything was adjusted and updated for you prior to pickup, making it a satisfactory experience for you! Best wishes! :)
Reviewed March 25, 2023
Moving APT had some sub-vendors and they came and did almost a good job. There were some missteps. In that time, they were in rush. They didn't handle well the couch. But later when my spouse was out there, then they did good packing. Otherwise, they were just holding it and trying to wrap it very lightly with some of the wrapping plastic.
Thank you for your feedback, Daya. We truly appreciate it. We are having our Customer Service Department reach out to you, in case this is something that you would like to file a claim for, so we may assist you with this and make sure that you are compensated if you experienced any issue. Thank you.
Reviewed March 20, 2023
The movers were professional and quick, delivered everything from Los Angeles to San Diego the same day even though they had to work into the night. There were a few challenges packing but they were able to resolve them. For instance, they had to disassemble the baby's crib to get it out of the house, but they clearly marked the parts to easily put it back together at the new house. There will always be a few nicks and scratches when moving, but I didn't find any damage, nothing was broken. The Moving APT representatives were very helpful and clearly explained all the charges prior to the move, and they checked in during the move to ensure everything went smoothly. Great job all around!
Thank you so much Corey! Your feedback means so much to us! And it was our pleasure to assist you with your move :) Best wishes!
Reviewed March 8, 2023
The reps at Moving APT were very knowledgeable and helpful. They answered every question and suggested some things that I needed to do to save money as far as moving. I was appreciative of that.
Thank you so much for the review Sam! We are the ones who appreciate your business :) Thank you and best wishes!
Reviewed March 1, 2023
From the get-go this was one of my easier moves. It was made possible by Ian who helped me get a quote and truck reserved, and joseph and Daniel the movers. Everyone was responsive and communicative. If and when I need to move again I know exactly who I will be reaching out to. Thanks Moving APT!
Thank you so much for this amazing review Skye! It was our pleasure to help you! :)
Reviewed Feb. 4, 2023
Moving APT was the first to reach out so I went with them. I know they are a third party so I'm a little cynical about the moving industry because it can have customer service that's not great. But it was a pleasant experience with Moving APT for my move from Davidson, North Carolina to Richmond Hill, Georgia. It was very impressive. Interactions with customer service were great. They called as soon as the team got there and made sure they were there as well as all the paperwork. They also called to follow up. It went really well. The crew leader was really lovely and I was pleased.
Thank you so much for the lovely review Julie! We're so happy to hear and wish you nothing but the best at your new location! :)
Reviewed Jan. 21, 2023
Moving is very stressful and if you value your sanity, don’t use MovingAPT. They will be so accommodating until you give them money. After that, you are at their mercy. I moved from NYC to Louisiana. A week after my property was picked up, they tried adding more money to do the estimate, about one third of the estimate more. After a confrontation, they agreed to honor the contract. They made numerous promises of when I would receive my property and the third time I actually did receive my delivery. They won’t answer your calls or emails and will leave you stranded and dependent on them. Complaining will only make them defend themselves and you will be the bad person in the situation. They delivered past the 21 days promised in the contract. The driver showed up with no help and I had to help unload the truck with the driver. No furniture was put into my house as promised. Beware this company.
In order to compensate me for a broken monitor, they wanted me to sign a document which would require me to remove all negative posts about MovingAPT and myself, my family and friends could not say anything negative about them and show proof that I removed all negative comments. They offered $16.80 initially for the broken monitor and an additional $58.20 for my miserable experience. I declined all and still have not been compensated for the broken monitor. Complaints should be filed with DOT. There is a specific form for moving companies. Complaints should be also filed with the Florida Attorney General Ashley Moody. There are complaint forms there too. These agencies will investigate if there are enough complaints.
Moving APT is truly sorry to hear that the customer was not happy with their moving experience. Moving APT was the customer's booking agent. The customer's move and moving contract were with a different company. Unfortunately, this review seems to be referring to their services, as we do not have drivers or trucks, nor were we ever in possession of the customer's goods. Nonetheless, we are always here to assist and mediate between customers and their carrier whenever necessary. Per the customer's moving contract with their carrier, their carrier is responsible and liable for any damage. However, upon being advised that the customer had not yet been compensated for their damaged item, Moving APT immediately contacted the customer and has actually offered the customer a courtesy compensation of $235 from us for this, since the coverage that the customer selected for their move only covers them for $16.80. Sadly we do not understand the reason for this review, as we feel that we have gone above and beyond in order to assist the customer with this. Our offer will remain open for the customer, should they change their mind and wish to accept.
Reviewed Jan. 18, 2023
My experience with them was good. I liked the rep because he was down to earth and he almost gave us what we needed. Everything went well. The quote was good. It was within $250 to $300 within what they quoted at first. I was satisfied with the move.
Thank you so much Juanita! We're so glad to hear! Best wishes in your new home! :)
Reviewed Jan. 12, 2023
Pete, the gentleman in charge, was very knowledgeable and knew what he was talking about. I had a small amount to move and Moving APT’s rates were good and the delivery time was within what I needed. It was a total of 50 boxes plus 6 wardrobes and most of my things were staying. So, it was a hodgepodge as to what was going and what was not. But the reps were very organized and did it in record time.
The reps came in and unpacked not the boxes, but the furniture, and put it together if it needed to be. And they put together my hutch. There were three of them and they were very nice, personable young men. They did it in four hours only and I got a couple of extra things that I had planned to leave, but that was not a big deal because they were small items. There were three items broken but they were not essential items and I don't miss them. They were just things that happened. The young man who was unpacking them knew that and he asked if I wanted to file a claim, and I said no.
Thank you so much Vivian! We truly appreciate the review and are so glad to hear! If you do change your mind regarding the claim, please feel free to contact our Customer Service Department at 786-528-6086 or at firstname.lastname@example.org! Thanks again!
Reviewed Jan. 12, 2023
I had a little hesitation using a broker for somebody who was just a moving company but when I got the quotes in, Moving APT's price was very competitive. It seemed to make up for any sort of hesitation that I had. Their rep was great. I was really appreciative of his help. On the first call that I had with him, he jumped into inventory which was super helpful for me. That way, I could get quotes as instantaneously as possible. He also provided me some good packing tips while I was describing my inventory. It felt kind of advisory during the process too, which was nice.
The moving crew was great. The only thing I was a little confused about is they did not apply my down payment with Moving APT to my actual moving charge. The mover was great and I didn't want him to be penalized at all for any of that, so I didn't really follow up about that, but I don't think that my deposit was applied. I did call and leave a message, but I didn't really follow through with it. I had a pretty decent size move. It was a one bedroom apartment and the mover was there for six hours. So, I didn't want to take any money from him. He did a great job. Overall, I had a great experience in terms of booking and communication. There was just that little mixup that Moving APT can't really be responsible for.
Thank you so much for the review Ashlee, and we are so glad to hear that everything went great! :) We are very sorry to hear that you had this confusion regarding your deposit, and we would love to resolve this for you right away, to make sure that everything was applied correctly or to credit you anything that was not. Our Customer Service Department is on it and should be reaching out to you shortly. Thank you again for using our services!
Reviewed Jan. 12, 2023
Moving APT is up there. The only issue I had was when the movers went to deliver the stuff, they said, “Well, we can't get a tractor trailer truck in here. We have to switch it to another truck.” I arranged this ahead of time, and there's plenty of room in the location they were bringing it, but they tried to get an extra fee for switching it on trucks. I said no. I wasn't paying $400 on top of what I originally quoted. APT also got involved and said, “No. You're not charging him for that.”
Thank you so much for the review, Robert! If there is anything else that we can assist you with, including any issue you had with your mover, please feel free to contact our Customer Service Department at 786-528-6086 or at email@example.com so we may look into this for you. Thank you!
Reviewed Dec. 28, 2022
Working with the moving coordinator was very pleasant. The movers met me at my mom's house and they were neat and orderly. They got everything packed safely and got things to my house without a problem. One picture frame's glass got broken but everything else came through fine. The two very nice men did a good job. If I had to move anything again, I would call them. I'd want the same team. I've moved a lot, and this is the first time I've had a good experience.
Thank you so much for the review Debra! We are so glad to hear! And please do feel free to contact our Customer Service Department at 786-528-6086 or at firstname.lastname@example.org if you would like assistance with that picture frame, and we would be happy to get you compensated for that! Thank you!
Reviewed Dec. 13, 2022
Moving APT was a wonderful company to work with. The movers took great pride in moving my belongings. I was extremely happy. Would recommend them. They were extremely pleasant and professional. They did exactly what I asked. Everything was wrapped properly and they took great pride in the move.
Thank you so much Michelle! The pleasure was ours! Best wishes!! :)
Reviewed Nov. 20, 2022
Terry ** vouched for himself that he had no problem moving all the furniture by himself, but I want it to be know that he did everything all by himself. The company should have backups in case anyone calls out sick, but Mr. ** did an outstanding job for being the only one. He deserves every recognition and a ** raise for all that hard work. And the company better have minimum 4 people to move stuff so there is never just one person doing it all. Terry ** can be reached at **, and if he only gets a pat on the back, you are doing him an absolute disservice.
Thank you for your review, your feedback has been sent to your carrier. Thank you for assisting us in creating a better experience, and best wishes!
Reviewed Nov. 17, 2022
I would like to start by saying I have moved many times before but never have I experienced such professionalism from my first sales call all the way to when my stuff got delivered in FL. My items were delivered on time, and no damages. I had great support from the staff throughout this experience. I will recommend them, and give them all my support.
This makes us so happy to hear Liam! Thank you so much for your feedback!
Reviewed Nov. 16, 2022
From start to finish, MovingAPT made a hectic move very easy for me. We had a state to state move. The movers who came for pick up were absolutely top notch professionals. They wrapped and gently handled our furniture. The next day, a new set of movers, equally as kind and professional, delivered our furniture and set everything up just as we asked. I will say I vetted probably 10 moving companies and MovingAPT not only had the best price, but they had great reviews and now they’ve made me a believer. Payment was easy and fair. I will definitely use them for my next move. 10 stars!
Thank you so much for the amazing review and kind words Pamela! We truly appreciate it and wish you the best! :)
Moving APT Company Information
- Company Name:
- Moving APT
- 175 SW 7th St STE 1811
- Postal Code:
- United States