Moving APT Reviews

EXORBITANT PRICING, MISLEADING. We were given an initial “estimate” from the Miami-based Moving Apt broker (and Moving Services Stream) of $2,100 (which included a broker fee of $499, Freight Elevator charge of $75, a 15% fuel surcharge and $300 for pickup on a particular day). Our final, actual costs were close to $4,000 to move one bedroom furniture 214 miles. Based on per lb./cubic feet rate, on the day of pickup by United Prime Van Lines, the “estimate” of 348 ci/ft was doubled to 650 cubic feet at $3.85 per cu ft. We were given a new Total Binding Estimated Price of $3,087.76.

I booked a move through Moving APT under urgent, traumatic circumstances — fleeing domestic abuse, with everything I owned in jeopardy. I made it extremely clear that I needed a guaranteed single-day move, coordinated with law enforcement and the landlord. I was charged additional fees for this exact request. Instead, they subcontracted to MNS Transport (without telling me), who arrived late, unprepared, and with a truck already over half full. I had to leave key belongings behind (bike, kayak, loveseat), do part of the move myself, and call the police again to help ensure my safety.

They change the moving date in the last minute, the company they used for transport changed the delivery date 3 times!!! I was not living at my new location yet so I had to travel 300 miles each way for three times in 8 days because they would call me the day of delivery to change the date! I called Moving APT every time the truck driver would call me and cancel and they would transfer me to Customer Service, which was only voicemail, and NEVER returned my calls.

Worst service ever from beginning to end! The Moving APT vendors call you 100 times a day until you agree; but then, nobody answers. They subcontracted a company for the moving services in San Antonio that damaged all the furniture. It has been over two months since I filed the damages request without an answer.

This company is scamming people. The contract is pointless. My things weren’t delivered on time, they came TRASHED. When I asked the movers to be careful I was subjected to hours of yelling, which I was fortunate enough to have caught on a recording here in a one party state in MY HOME. Then, the insurance is also a LIE. Nearly $3k worth of damage; supplied photos, prices, the works. They offered me FIFTY FOUR DOLLARS. DO NOT USE THIS COMPANY. They will broker you out to random people, break every contracted promise, harass you, ignore you, destroy your things.

Moving APT has good ratings, and their price was right in the ballpark. It was lower compared to everybody else, so they were well priced. Their reviews were close to the 4.8 or 4.9 out of 5 stars. I called five different places, and they were the second cheapest, so they were really good priced, and compared to the others, I felt comfortable with them.

I was looking on the internet for different places, making some phone calls, and Moving APT seemed cooperative on the phone. Their pricing was right as well. They estimated it quite close. Overall, they met my expectations.

I had a good experience with Moving APT. I was in a bind because the other company I was gonna use was supposed to come but didn't. Moving APT's rep was helpful, got me off the bind, and gave me a company who was excellent. It was an out-of-town move and I lived in another state so I flew up there. They came in that day and had to do everything. It was a long day but that was because they didn't do inventory. They didn't know what they were moving and stuff. But we had already had everything pretty much packed and they just had to do some last minute wrapping for big furniture. Also, they did assist with time. Moving APT cares and they're reliable and efficient.

The moving coordinator and the driver were very nice, and I didn't have any problems. In fact, I was very happy with the service provided. I also recommended the service to my nephew, who was moving from Michigan to Washington.

I found Moving APT online and went with them for the cost. It was great with their coordinator. I didn't have to question anything.

Would I use Moving APT again? Yes, and maybe no. I wanted somebody that would guarantee me to get the thing to be picked up on time and taken on time. Moving APT was accurate. It was good except for one thing I was a little displeased with, but I let it slide. I didn't get all my stuff. I just realized it a month afterward. It was nothing expensive so I didn't wanna make a big deal out of it.

I called and the man from Moving APT I spoke with was really professional and wasn't pushy. He sounded very honest and trustworthy. I don't know if that's a very good way to pick people, but I liked him when I talked to him and he gave me all the information. He sent me everything in writing right away and he assured me that the price was locked in. He walked me through every room of my house on the first call and he gave me the impression that he and the company knew what they were doing. It was months before I moved and they could just never call me again or disappear. They had promised me that they would call a couple of weeks before the move, go over everything, and add things that needed to be added if I found new things and sure enough, they did their word.

Everybody at Moving APT was very nice. I like the way the rep presented herself. She was very helpful and understanding. The drivers were also fantastic, both at picking up and dropping off. I was very pleased with everything they did. They were very professional. I had one kitty cat that I had to catch. The one moving guy helped me and we got her in her cage. I was very comfortable with all of them. The lady I had talked to also kept me updated all the time. The price was a little high, but that was my choice. Instead of a smaller truck, I wanted one full big truck to make sure we could get everything. I definitely would recommend them.

The people who moved me ended up coming back two more times because they ran out of time and hadn't gotten everything done that they thought they'd done, and it was late. They got out of there without doing a couple of things but realizing they had missed a couple of things, they came back and did it. They stayed and helped me box up a whole lot of stuff that I was overly ambitious and thought I could do and couldn't. So, they were very helpful and nice people. I would recommend them. They came through for me and did a great job. I was tremendously impressed with them, and I would use Moving APT again. Things were handled well and the whole company was very good.

They were nice. I did not have any problems with them. They were also very thorough and professional.

I liked their fair pricing and my experience with their coordinator was good. Everything was also there on time.

Horrible service, horrible staff, all they do is lie. They left My elderly mom high and dry on her moving day. The Q&A dept refused to listen to us and update list of items moving, when the movers showed up they were only prepared for about 1/2 of the items. Surprise $3000 uncharge. We were cancelled and then asked to accept a 50% cancellation fee even though we did everything correctly and they refused to give us updated pricing. We tried for 3 weeks to get them to update the inventory last and were told not to worry about it but multiple different people. Moving day came and my elderly parents were treated horribly.

Moving APT was great. I liked their price. My rep was good, too. She got stuff done quickly. I just moved one piano. They had a contact that was on point with it and kept me updated weekly.

I moved out from Virginia, Arlington to El Paso, Texas and that was in a very tight timeline. Moving APT worked best with my budget and timeline. They got in contact with me and they sent a very small crew to take everything and load it to the truck. That was the same case for when I arrived. Everything was in place and organized just as I left them inside the boxes.

Everything with Moving APT was great. They handled everything well. They hired really great movers for us. They coordinated everything well and communicated well. So, it went really smoothly.

The gentleman I spoke to at Moving APR had it together. However, the process is a little disjointed. Once it's picked up, it goes to another person so they have to send that out and it took forever to get it coordinated. One wasn't talking to the other and there was back and forth. I didn't know I was gonna be talking to four different people. I got handed around a lot. I wish it could be streamlined a little better.

My experience with Moving APT went well. The moving coordinator was good. We talked initially for about 40 minutes. We talked about his family and my family. They had a DocuSign thing that I had a little problem with, but the guy was on the phone, so he assisted me with that. Moving APT did exactly what they said they were gonna do for the price they said they would do it. They showed up on time. They were professional. I had packed a lot of my stuff. We talked about what we were gonna move. And the stuff I hadn't packed, they wrapped up and packed it, put it in the truck and delivered it. For the most part, everything was intact. A couple of plates were broken, but that was it.

They arrived on time, prepared, and got to work without incident. I was impressed with how they took care of not damaging property. Also, I requested assistance with packing my bedroom, which they did and used appropriate wardrobe boxes. Overall, the customer service, scheduling, and labor meet my expectations.

When we signed up with Moving APT, it was a last-minute thing but they were very good. I could get them to call me back and they answered the phone when I called. However, I didn't know the movers were gonna have to box everything up. Everything was already boxed up but they wouldn't take the boxes that we already had things boxed up in so they put little boxes inside of bigger boxes. The stuff is still in storage and it is piled so high and so deep that I can't even get to it.

I was so happy to have found Moving APT. They were super communicative and professional and helped seamlessly coordinate the move. They did a great job and helped move our existing furniture as well as assemble new furniture for a three-bedroom house and studio we were finishing. I'll definitely contact them again in future.

The move was on time, smooth as glass, the team were anxious to please and extremely careful of our items. I'm sure we won't be moving again but if we did, we would choose Moving APT again for sure. Thank you for the successful move. I'll be sure to recommend you guys to friends and family who are in need of a move.

This company had such an amazing team to come and help me move out of state for my new job. Everything went smoothly, they were professional, respectful, and they took the time to educate me especially for my this being my first time.

I highly suggest you do not use this moving broker. They hire deplorable companies to move your products. They lie about their services and when you need assistance on a major issue, I had a manager literally say to me "take what we tell with a grain of salt". They take no responsibility on your move and leave the liability between you and the moving company they hire. They also attempt to take additional money just like a car dealer's finance department in upselling services you don't need and when the company they hired comes to move your furniture they claim not to be aware of them. The claims process is a joke so be prepared to get no restitution for the damages incurred from the mover APT hires. I can literally fill up a full page of the issues we had with APT but my best advice is to never use them.

Everything was on schedule, streamlined, and seamless. Steve explained to me everything very nicely. I made the first move, and then I made the second move. The moving crew was good. They knew what they were doing. It was a long haul move, about 1,100 miles from Houston to Rocky Mountain, North Carolina. None of the items were stolen or damaged.

When we were preparing for the move, there were orientation videos and they gave us all kinds of information to read and study. And the apps, you get in there and you find a lot of information as well. So most of it was through the apps and it was great. During the move, everything was boxed up and it took a while to drive here, but otherwise, the setting up took an hour. Everything was all organized ahead of time, so it went smoothly. Everything that they told me on the phone and when we had the face-to-face orientation happened perfectly. Their rep also called me tp update me.