Mohawk Flooring Reviews

I had 5 other flooring companies come in to look at my floor (even another Mohawk reseller) and every one of them said that this floor should not be doing this. That this type of damage should never happen even if I dumped water on the floor and let it sit for hours. They also told me Mohawk is a company that doesn't stand by their customer or their product they decline everything and are difficult.

4. Stay away from Mohawk flooring if you want flooring that will last more than a few years.

Stay away and buy Shaw flooring or another brand. This product is a joke, and it is funny that I see video after video of the same flooring having the same issue, and Mohawk response it the same, improper care. I guess their floor is so fragile that you need special training to clean it properly.

They accused me of first having a dog which I never had and then of over-cleaning which I only used a dry mop once a week and vinegar and water in my wet mob. They also asked if I had any pieces left I didn’t use. I kept all receipts and still filed a claim. Mohawk Flooring contacted Loews telling them, I over-abused the flooring. I am 68 years old and live with my wife. I take care of anything I buy. I sent numerous pictures of the flooring to them of the flooring that was installed. As of today the chipping has gotten worst. At my age now I will have to hire a contractor to install the new flooring costing me twice as much. I just wanted replacement which they refused and refused to physically see the flooring. The employee was right, they offer the lifetime warranty but have never honored it.

Now even when you go back to the store you bought it from, such as lowes, who wants to help you but can only file a claim on your behalf, it takes six months of going back and forth, them losing your claims, denying for reasons unknown, asking questions to void the warranty and then when all they do fails because you’ve done everything within warranty (I.e. - own your home, clean w water only, no water damage, no dogs, no abrasive cleaners, send photos, etc. they won’t even send someone they basically say “here is a few boxes but we’re not paying for labor”.

Here’s the kicker. Have you ever tried to pick up a few boards from different parts of the kitchen of a vinyl floor without picking them all up. And then are you able to reuse them. See these warranties look good in the store but buyer beware. Make sure you read the reviews of people who had issues so you know they are there during the good times and not when you need them.

After this inspection they sent me an email that they would not be honoring their warranty as it was not "normal wear" on the tiles. I have emailed them back to have them better explain this but after a week or so of no response I decided to post my review of their inferior product. The areas that wore are high traffic areas - hallways, doorways, etc.

The flooring is nice looking and does very well in non high traffic areas. Everywhere we had walking and moving things across it the product failed consistently and completely. Apparently their flooring is only for show and NOT for use. Now I am in the process of replacing their 20 year floor (only 7 years later as the wear is significant and looks terrible). I have to say I will be asking the new installer about who they use to make sure it is NOT Mohawk brand... don't want to install a new floor again in 5 years.

I remembered the Rhino Challenge video and the claims that the salesperson made so I wasn't worried about the carpet--until AFTER I had the carpet professionally cleaned (by a company recommended by Flooring Source), and the carpet DID NOT "bounce back" at all. It still looked matted down and flat in the higher traffic areas. Mind you, I live alone and do not wear shoes on the carpet, and I vacuum the carpet at least once a week.

I immediately contacted Flooring Source and asked my salesperson to come look at the carpet. She did and agreed with me that the carpet was not performing as it should be for its age. The salesperson told me not to worry--that I had done everything right (including buying the recommended padding). So the retailer filed a claim with Mohawk. An "independent" inspector (hired and paid for by Mohawk) came out to look at the carpet, and he did a poor examination of the carpet. All he cared about discussing was the stains on the carpet that did not come out after being professionally cleaned. I kept trying to get his attention to the matting problem, but he seemed disinterested in what I was saying. He did not even get down to do a close inspection, nor did he do any tests on the carpet (except to show that the professional cleaner did not do a good job of removing stains).

Since I was still making payments on the carpet, I filed a dispute with Synchrony Bank so I would not have to make any more payments until my claim was resolved. After about six months after I complained to Flooring Source about the carpet looking old already, I was told that Mohawk and Flooring Source were denying my claim. I was shocked! What good is a warranty if the consumer can't depend on it when there is a valid claim?

I also contacted Mohawk's consumer affairs department, and I was told how I could hire a Master Inspector myself and have the report sent to Mohawk. So I called a different inspector than the one Mohawk sent, but I was told it would cost $500!!! But after a brief conversation with this other inspector, I found out that the inspector sent out by Mohawk did NOT do a thorough job. I am a single senior citizen living off social security, so I could not afford to pay $500 for another inspection. And I cannot afford to buy new carpet, AGAIN, when I am still paying for this inferior carpet.

BUYER BEWARE!!! You might get lucky if you buy Mohawk carpet and get a good lot of carpet. But look at all of the negative reviews of Mohawk's carpet--you just might get an inferior lot of carpet, too. Do you really want to take a gamble on such an expensive investment in your home? If you are willing to take that gamble and you lose, forget about Mohawk's warranty helping you out. Their warranty is only a sales tool. And DON'T get fooled by their false advertising like I did! Shame on Flooring Source AND Mohawk Flooring!!!

I am a physician and finally finished school, then worked to pay down some loans, first house and can't even have people over because the floors are an embarrassment. They are scratched, peeling, bubbling, and just a plain eye sore. Seeing that I'm still paying loans and working for the State I guess I'm stuck with junk and Laura who apparently has no integrity, otherwise she would have left Mohawk by now. Laura you are not doing anyone a service as there are thousands of reviews that back my claim and very few (probably fake) that support Mohawk. Mohawk doesn't stand behind their warranties and blames the customer for having an inferior product. 15 year warranty. Lol. They would be good to get a month out of this junk.

Obviously we didn't want a deficient product installed, so we told him to re order the product. Ryan said we would likely get it done on the first week of December, which was bad enough considering the time crunch, but later that week he let us know the carpet had to be manufactured still and then shipped, so we would not get it installed until Dec. 21. We were very upset about this, obviously this put us in a huge bind and we were living in shambles after painting, removing all the baseboards, pulling up carpet to paint railings and we moved most of the furniture to our main floor to help out the installers and now we would have to live like that for weeks.

We told them we expected compensation for this inconvenience, Ryan said it was not West Valley's fault or problem and the owner Jon sent me a lovely email explaining that inconvenience is "a part of life" and that he had to live with it (he even gave me examples) and so should I. We pushed them to get compensation from the manufacturer and they got us a $300 credit on our invoice, which they thought we should be grateful for (the invoice was over $10,000). This was in no way satisfactory to us but West Valley was unwilling to pursue the claim further.

We also purchased the same carpet for our basement in 2019, and we are now having problems with the carpet looking frayed and worn on the stairs. When we purchased the carpet from Luis at West Valley Flooring, I specifically asked to buy a carpet that would not look worn after only a few years, especially in high traffic areas, I mentioned the "fuzzy" look that carpets can get after a while. Luis told me that most manufacturers will not warranty stairs but that Mohawk would if we purchased the recommended pad. We now have the fuzzy look on some of our stairs and we wanted West Valley to take a look at it but they said it is not covered, they specified only "abrasive wear" was covered and not "texture retention".

This was not specified to us when we purchased the product and now we are stuck with a "premium" product that looks worn after 24 months, which is completely unacceptable. Luis is no longer with West Valley Flooring and the current sales team is unwilling to uphold what their previous employee led us to believe. We believe these are dishonest sales tactics and will no longer be dealing with this company moving forward for any new products but we have no choice but to deal with them on our existing product. We have cleaned the carpets with a professional cleaner twice to keep up our warranty and we chose Mohawk specifically because we were told "they stand behind their products''.

We have had nothing but frustrations with your company and West Valley and I am prepared to write a very detailed review of our experiences for Consumer Reports as well as all dealers who sell your product in Calgary. We purchased these products in good faith and we expected to be treated as valued customers in return. Do not purchase from West Valley, they lie and have horrible customer service and please don't buy Mohawk products, they are not the premium product you think you're getting and their warranty isn't worth the paper it's printed on.

For two months, I visited the store several times and spent hours on the phone holding on only to be transferred to numerous people that would pass me on to someone else. I feel if I was mislead on by both Mohawk and Home Depot. The bottom line they denied the claim. It buckled up through no fault of my own. Always going to have someone call me back which doesn’t happen. Was offered a Home Depot card of 250 from flooring manager which I am grateful for but all of this aggravation over a 1300 dollar claim which will probably be way more to have the floor replaced. The floor gas been well maintained and cared for.

My message to everyone is where is accountability anymore. Why would you send a letter saying it is covered by manufacturer's warranty and then deny claim. Why not deny it in the beginning instead of putting a 76 year old through 2 months of stress. I guess with limited staff due to Covid 19, staff can treat customers how they like with no accountability. Was considering laminate flooring for the rest of my house, but certainly no consideration for MOHAWK FLOORING. YOU WOULD THINK THEY WOULD HAVE SENT SOMEONE OUT TO INSPECT THE SITUATION.

Have been emailing, calling and faxing since April. Home Depot is now putting this on the Mohawk and has stopped responding. My hope is that customers do their homework and read reviews. Don't be fooled by the 25 year texture and retention warranty, I had only had this carpeting for 5 months. Shame on you Home Depot and Mohawk.

The joke is we are 2 people that live here and gone for at least 2 months every year and would almost never wear outside shoes in our house, also live in a city. We also had a professional come clean it before they looked at it and he wrote us a letter stating that our carpet was very clean when he cleaned it. Just been frustrated that you spend all this money and they use the cleaning as an escape which is clearly not the problem. The company that installed it have been fighting for me also and they are getting nowhere. The last offer they offered me is they would sell me new stuff for half price....Really!! What an insult !!!

For several years everything was great, and the carpet felt great. Then it slowly started. While walking on the carpet there was a loud crinkling almost as if I was stepping on a plastic bag. As time went on it spread to about 85% of the rest of the house where the carpet was installed. The only place it wasn't an issue was where we had some of the thicker carpet installed.

After a while of the crinkling sound with each step I finally called the company that installed the carpet. They ended up coming out, and a sample of the padding was taken. We waited to find out what Mohawk would say confident that the padding would be replaced as we were told other people had the same issue. About a week later the company called and told me the claim was denied stating the padding was that way because it had gotten wet. I was then asked if the carpet had been washed. I told him the carpet had not been washed. That might be a reasonable excuse if it were only in a part of the house, but this is throughout. I am now waiting for them to reach out to Mohawk again to replace the beyond faulty padding.

Original Review: To start off I am a HUGE fan of my flooring from my former home. Rare Vintage Fawn Chestnut laminate. I cannot say enough about how AWESOME this floor was. In 5 years not one visible scratch. 2 dogs, 2 cats and young kids. I would get so many compliments on my floor and even had the store that I purchased from allow prospective clients come see the flooring in a more expansive manner. It was hands down a favorite all time floor. In February 2020 we were having our floor installer put in a newer product by Mohawk called Mohawk RevWood Plus Crest Haven Briarwood Oak in our new home. As he went along he discovered that the ends were not meeting up properly. Not like the former laminate I had.

He contacted the store where I purchased and they in return spoke with local rep. The rep was to come out and inspect the floor. He never did. He told me he would come on that Sunday. Then when that didn't happen he said Wednesday in the afternoon. Never showed. I provided a video showing how the ends were not meeting properly with the "GenuEdge® pressed bevel edge." I sent a video illustrating the problem to the store. Upon my arrival back to the house, my floor installer was told by the rep, that it was the "norm." He had finished the entire 2200 sf of flooring. To be told over the phone that it was the norm and if any "further issues'' occurred that the floor is under warranty is outrageous!

To make the situation worse my husband and I noticed this black dot. I initially thought it was some dirt from outside but when I went to wipe it up, it stayed. I then noticed the dots all over the place. I contacted the flooring store and was told once again that the rep will be contacting me. Nope. Later that week I attended a function where I just happened to run into the rep of Mohawk. Being at a social event, I kept myself from going off. I did tell him I didn't appreciate his lack of follow through. And unbelievably, he made a remark about "did I see the flaw" in the floor? We were dumbfounded by him having full knowledge of this and completely disregarding my attempts to get him out to examine the floor.

I have made several attempts to speak to someone about this and have complete understanding of the recent pandemic issues. I simply want someone to contact me and assure me that they WILL come see the floor and address these issues down the road. I have been told they are seeking a new supervisor rep for the territory and would contact me. Once again. Nope. Today my husband called again and was told they would pass on our request to Mohawk.

I write this to forewarn anyone from purchasing this particular product. Regretful that these "improvements" made by Mohawk have tainted my love of the laminate. We have gone from February to May with ZERO help from Mohawk. Over 10k on a laminate that is subpar. I have a video and pictures of this stupid dot and how the edge is not beveled on each end. So frustrated. I will end this with mentioning in this period of time, the floor has scratches throughout. Buyer beware.

Original Review: My previous laminate was also Mohawk and totally loved it. After my home was flooded I replace with supposedly a better Laminate Rev Wood. Worst product ever, wish I had read reviews. Not only does it scratch terribly but I have had repeated issues with edges and seams “lifting”. Have had to have installer out twice due to seams opening up. At Thanksgiving time my daughter dropped the Bona floor cleaner on the floor, I immediately wiped up all of it within a few minutes. The next morning I came downstairs and I have 4 damaged raised edge boards. So much for 30 min water resistance, this happened in minutes. There was another area in dining room where board edges looked warped and had never come in contact with any liquids.

I called the installer who came out and had to order 3 boxes of laminate to repair both areas. I emailed Mohawk twice and called 3 times. All I ever get is contact installer to file claim. Installer doesn’t want to file claim as he says they send out their reviewer who pretty much blames it on installer and won’t replace. Even if the darn floor is blamed on installer that doesn’t take away from the point that edges are getting damage without any liquid every hitting them. Have had other brands laminate floors and like I said another Mohawk scraped wood laminate product that was pretty much indestructible. This crappy floor scratches, at joint points seems raised and some areas random edges warped looking.

They brought it out to install and the product was defective from the start. They acclimated the product for 4-5 days in our dining room. They then installed it and right out of the gate, it did not look right. It already looked like it was cupping. I took pictures AS they were installing it and to show that it did not look right. I thought that maybe it would relax, but it never did.

We reported an issue for 4 months to Marquis Floors before one of their reps finally came out. They were surprised that it was this bad out of the gate and put in a claim to Mohawk Industries. Without even sending out an inspector, they denied the claim. WITHOUT EVEN LOOKING AT IT! Marquis reached out to their rep who finally got Mohawk to re-open the claim and send out an inspector. The inspector came out a month after the initial rejection and then proceeded to do his inspection and asking me tons of questions. Long story short, he turned in a report that was full of inaccuracies and false information.

1) He indicated in the report that I told him that we noticed the problem a "few months after installation", which is NOT true. I showed him the photos of the problem AS it was being installed. He agreed and even asked me to send him the photos to his personal cell. He conveniently left out that detail and made it look like the problem didn’t occur until a few months later. 2) He claimed that the crawl space underneath was too humid. A crawl space that has moisture proofing professionally installed AND an active dehumidifier running 24/7. Plus there was wood flooring already installed in that area of the new install that had been there for decades over the exact same crawl space.

3) He noted holes in the floor and indicated in the report that I told him and confirmed that holes he noticed were "pin-probe" holes. We never had any discussion about holes. This conversation was completely fabricated. 4) He indicates that the front entry foyer (that still has the original flooring) was also cupped. There is no cupping in the front foyer area at all. This is also fabricated. 5) He also made a point to state that you should never mop wood floors, which is also not true. If it gets mopped due to mud or heavy dirt, it is lightly mopped with a wring mop. Additionally, almost all home improvement sites have instructions showing you how to mop wood floors. Some examples:

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6) No tests were done to the home prior to installation to see if there were any problems that would cause the flooring installation to be an issue. 7) If this inferior product was some sort of pansy flooring that couldn’t bear to be lightly mopped, no care instructions were ever offered or provided for its special level of care.

All this being said, AVOID MOHAWK FLOORING PRODUCTS AT ALL COSTS. Their wood floors are extremely inferior and can’t even be cleaned properly. Ours were damaged and cupped right out of the box and when you spend $7000 for flooring and to have them treat you like you are worthless and crazy even with photographic proof is unprofessional and shows their complete lack of concern for their customers.

The fact that they rejected a claim without even looking at what the problem was says volumes and the inspector was almost certainly in their pocket and hired to produce a report that would support a 2nd rejection just to say they went through the motions. Especially when the report was full of fabricated conversations. SHAME ON MOHAWK INDUSTRIES for taking advantage of customers and lying to protect their bottom line and refusing to stand behind their product. Every person that comes into my home and asked what’s wrong with the floor, I immediately tell them it’s a Mohawk product that was damaged that they refused to take responsibility for.