Mohawk Flooring Reviews

Two years ago we purchased a Mohawk carpet from Home Depot. Home Depot service was great. The carpet shows significant wear in multiple areas. Apparently a couple of 80 year olds walking around in socks is too much for the carpet to handle. The cut strands tend to unravel and appear grey/dirty. Home Depot contacted Mohawk to enter a warranty claim on our behalf; the claim was denied. Please don't laugh out loud at their response but here is a direct quote from the denial letter- "based on the information and pictures, do not see a wear issue. What is seen is in high traffic areas, which is not covered". What a wonderful warranty- completely covers the areas that you don't walk on. Pathetic.

We installed True Desire Sandstorm high-end laminate flooring (R801310} in our glassed-in sun porch. It was supposed to be colorfast to sun's UV rays. It has now turned almost white from its original color. Our dealer/installer has filed a claim twice (the consumer cannot file a claim). Mohawk has finally rejected the claims, using the excuse that it was not heated. We had thermal drapes up for six months a year, and lace sheers the other six months. Hours on the phone with dealer and three different departments finally being told nobody was going to stand up for this product. Don't waste your time or money on these products if you are unable to replace them every few years. We had an original board left to show comparison in photos.

We purchased PetProof Mowawk carpeting from Home Depot in 3/2021. Almost 5 years later and the carpet has completely delaminated in high traffic areas. Warranty is voided due to not having the carpet professionally cleaned every 12 months. Mohawk is the only manufacturer that requires professional cleaning in order to honor their warranty. This seems like a tactic to get out of the warranty of their poor-quality product, while other manufacturers like Shaw, Kane, etc stand behind the quality of their product. I really wish I would have researched more before purchasing Mohawk. I would not recommend their product and I certainly would not recommend purchasing from Home Depot.

Mohawk has left us hanging with several stairs just plywood with no product because of their inability to complete our order. Do not trust this company. They have left our vendor hanging, refusing to finish the order probably because the order which was a $10,000 order originally is not only 1 box that they shorted us. Shame on you mohawk, you and your management just don't care about your final product.

I special ordered Mohawk Fast Tile from Menards. When it arrived it was defective. I tried to install it but it was impossible. Menards wanted to charge me 25% restocking fee to return it. I returned it because it was junk not because I changed my mind, was forced to buy another floor to save my restocking fee. Bad business relations. Never again mohawk! Or Menards! Beware before buying from them

Mohawk owns Godfrey Hirst, stay away from both lines! Sold thru Alexanian, installed in August, noticed the pile was crushing immediately. Filed a claim, appealed the claim, only for Alexanian to say there is nothing they can do, but offer a free steam cleaning. What?! Was an very expensive wool carpet.

My wife and I purchased lifeproof/petproof carpet frome Home Depot which they installed. 6 months later our pup urinated on the carpet which we cleaned immediately. 2 months later we noticed a stain in the exact same spot so we called in a carpet cleaner to come clean the carpet. Looked great until it fully dried and the stain was still there. The carpet cleaner came back twice to spot clean the stain and could not get it out, they called it (wicking). Lo and behold Mohawk refuses to honor the 25yr warranty because wicking they say is not covered on the (lifeproof/petproof carpet)

I called the Mohawk Company to get data on the carpet I wanted to buy. The first number sent me to tech support and tech support said they couldn't give me the data. I would have thought that Mohawk would be glad to help a potential customer. Go figure.

I purchased a Mohawk Carpet (in June 2024). Sadly my son's dog got very sick and had severe diarrhea all over the carpet. I did my best to remove the feces and rented a machine to clean it as well. Mohawk said, that's not good enough and will not replace the stained carpet, there warranty is dishonorable, Mohawk said, I have to have a professional cleaner, clean it again. Everyone know this type of stain will reappear and I will have to jump through major hoops to get a warranty carpet replaced. BUY ELSWEHERE!

I had a horrible experience with this company. I had my carpet replaced which had been in my home for 20 yrs, was still in amazing shape except for the stairs. I went to our local flooring depot, picked Mohawk carpet as it seemed to be the closest in comparison to what I already had. I had it installed by a professional installer of 30 yrs and less than 3 months I begin to notice pulls and tears in the carpet in several places, middle of bedrooms where there is little or no traffic, stairs there were pulls, hallway which is only used to go to bedrooms at night, all have little or no traffic except at night, the rest of the house is flooring.

Misty ** @ Mohawk claims department approved my claim only to never ship new product to me now ~2 months after filing claim and ~2 months after getting approval of claim. She refuses to provide customer service, interact with the dealer to force them to ship product. She has excuse after excuse and took 7-10 days off of work. My floor installers have walked off the job for lack of product to install and she could care a less. Mohawk advertised 84" long planks and sent me every box with top 3 layers not 84", but short pieces, which is false advertising amongst other illegal things.

I purchased Mohawk carpet from American Flooring in Gulf Shores Al. It stained within 90 days. American Flooring send someone out to look at the carpet and they said this is a bad fun of carpet. They ask me to have it cleaned and I did and same thing. They then came out and put new pad under it. Ask me to have it cleaned again and I said this time it will have to be at your expense. Employee said they would check and get back to me. They did not. Finally answered my call after weeks and said they would not stand behind the carpet that Mohawk would not stand behind their product. Consider this as you research flooring companies and carpet

Built new home and have Mohawk carpeting in 3 bedrooms. After a year wear pattern started to show in areas by bed, chair and bench. I contacted the business carpeting was purchased from prior to 2 years and they said Mohawk carpet would not warrant the carpeting because we did not have it professionally cleaned at 18 months. I contacted Mohawk over a month ago and never heard back. Wish I had read the reviews before purchasing. We did not buy a cheap carpeting plus upgraded padding underneath. What kind of customer service is this. One is not aware of this warranty policy unless you go online. To be honest I did not know the brand of carpet was put in till contacting the installer. This is a 2 person household, not like children are running all over. We have built 3 other houses and never had this problem. Very very disappointed.

Mohawk Flooring transformed my space with their expert installation of luxury vinyl plank flooring. The floors look beautiful, and their professionalism throughout the process was truly commendable!!!

We had Mohawk floors installed in our house when it was built about two years ago. Just working a few days, parts of the laminate shell had chipped off. The laminate is very brittle. Our floors are also supposed to be water resistant, but over half of the boards have warping on the edges from what appear to be water damage, although they are not exposed to water. Overall, I would look for another brand for my next flooring purchase.

I had SPC luxury vinyl floor, Mohawk SolidTec Plus Foley collection installed back on February 16. Upon running a microfiber dry mop, I found it to be defective. There are multiple areas that have dots that look like dried glue and others that look like water spots. Mind you they are not easily noticed unless you are cleaning the floor and the light happens to hit it just right. This is why they went unnoticed upon installation. It’s clearly a defect on the wear layer during production of the product. You can see on the pictures I’ve included. Also included are pictures of some of the same boards from a distance so you can see how it’s not easily noticeable.

Bought the snap together flooring from retailer and they installed it. After 6 years the ends are popping up and they are a trip hazard. When we purchased this flooring we were concerned about this happening but were assured there was no problem. We submitted a complaint to the retailer and they contacted Mohawk and they sent a third party inspector out to inspect it. The inspector said it was installed properly and that there was no reason for this to happen. There has been other complaints of the same thing happening. The company "mohawk" said they weren't doing anything about it. I tried talking to a person from mohawk and the lady who answered said we weren't their customer and there was nobody to answer my questions. She also said we had to go through the retailer. I am very dissatisfied in the product they sold us and the way they treat their customer. I would not purchase any mohawk products. They are the worst company I have ever dealt with. Mike

I bought a house with new hardwood floors provided by MOHAWK. Within the first year the stain started to come off, and has gotten worse even in areas with almost zero foot traffic. I submitted a warranty claim, they sent out an "inspector", doubt they are actually certified hardwood inspectors. Claim was denied due to moisture in the house???? We are in a new build, no moisture. On the advice of the Company who actually sold the floors, I hired a Certified Hardwood Flooring Inspector who produced a report clearly stating manufacturer defect. Resubmitted the claim and was denied again due to "moisture". IN other words MOHAWK have zero interest in supplying defective hardwood floors and have zero intention of paying out on any warranty claims. Do Not risk being in our situation, do not buy MOHAWK flooring.

We had a terrible experience trying to get this company to make good on their warranty. We purchases their Lifeproof carpet because we were told that it would hold up better because the fibers were different. However, after less than two years we have huge dark spots by the doors of the bedrooms. They will not honor the warranty because they said that is a high traffic areas and it is usual wear. I have never been in a house with carpet that new and seen that in a high traffic area.

Took a week to get standard products. We were doing a staircase renewal using redwood and the 5 in 1 transition for the nosing. If you under buy or scrap something you will be waiting a week for product. If you over buy you CANNOT RETURN ANYTHING AT ALL. I received 1 defective 5 in 1, it was replaced but it took several days and I had to drive to the distributor to pick up, taking money out of the job. Technical support people were very helpful. Bottom line is that I will only use Mohawk as a last resort. I can return Pergo, Shaw, Smart Core, LL Flooring. All are fantastic products.

Revwood Flooring Plus warranty refused. Why? The bottom line is because they don't make that pattern anymore making excuses to getting out of honoring it. Originally told by Empire the installer it was not covered from water damage voiding our Warrenty. So we hired another flooring company to fix it and was told that it has a lifetime after starting the repair. Then the excuse changed to a 3rd party touching the floor voided the warranty. If you would have honor the warranty to begin with I would have hired a 3rd party. We just wanted the floor fixed being upfront about the damage which states in the Mohawk warranty it's still covered.

The loop carpet that I have has strands sticking out of loops after only six months. I had it checked out, they say that is ok. They also said that the Shark vacuum should not be used. So I have a house full of carpet that needs a hair cut if I use my shark. I'm told that is Mohawk carpet.

The "click" together flooring does not click together or more to the point it clicks together then immediately separates. I can't even find a contractor to do it short of massive labor costs. I bought this flooring as a DIY project, luckily I'm able to return it short of a few ruined cartons. I don't recommend it at all or if you do decide to use it be prepared to pay double the material cost to have it installed because it is not simple in any way and as I stated it does not "click" together.

We had the majority of the floor in our house redone, and we chose Mohawk - SolidTech - Discovery Ridge Coffee House Tan Luxury Vinyl Plank. I chose it because the ratings for Mohawk luxury vinyl looked good. I regret our choice completely. My husband and I live alone in the house, we don't have pets, and we don't have any heavy traffic. We have placed felt protectors on all of our furniture. Despite all of this, there are scratches everywhere. The floor is less than 2 years old, but it looks like it has been here for years. I cannot recommend their flooring, nor will I purchase it again. We previously had laminate flooring in the kitchen and living room, and we never had an issue with a single scratch over 5+ years. This was a huge investment that we'll regretfully have to live with.

Beware of purchasing Mohawk wood flooring. The flooring we purchased is falling apart. The finish is coming off and the wood is chipping off. We contacted the store where we purchased. They filed a claim with Mohawk, who in return sent out an inspector. This inspector spent over two hours at our home running test and asking questions. It is obvious they are trying to refuse the claim. Is this the type of company you want to spend $1000s of dollars with. They do not stand behind their products. I highly recommend finding another reputable manufacturer and save yourself a lot of headaches with Mohawk.

I installed RevWood Plus Laminate Flooring from Mohawk throughout my entire home because of the claims of it being truly waterproof. That is a lie, and the floors cannot withstand any moisture. My entire floor bubbled and swelled. The floor never was abnormally wet other than water splashing on it from doing dishes or normal spills and stuff that is cleaned up immediately. I used laminate-safe cleaning products, and the entire floor is now bubbling. The Mohawk warranty is a joke, they immediately said it was from improper care, which is not true. Then they had an inspector come down and because the report (which by the way is just data and nothing more) didn't say there was a defect they declined the warranty.

Bought Pergo flooring from Lowe's Home Store in 2015. I was told this flooring was the best on the market and had a lifetime warranty against defects. In 2021 I noticed a chip on a corner of one piece, I repaired it with glue. From January 2022 about 12 pieces have chips or cracks on the top June 2022. I filed a warranty claim through Lowe's. After several inquiries and one which involved an employee telling me I was wasting my time they deny all claims. I sent them pictures of the flooring showing them the wear.

Back several months ago, I purchased flooring at Lowe's. We decided on Studio + Spill Repell Laguna Acacia laminate flooring from Mohawk. Shortly after having the floors water was spilled and the seam in the flooring began to swell. I have several places in my bedroom. I contacted Mohawk and told them was was happening. They said it was my floor cleaner. That was not caused by my floor cleaner. These are defective floors and they will not stand behind the water or spill proof. I will tell everyone that sees this in my home NOT to purchase this garbage of flooring.

September 2021 we had National Floors Direct install Mohawk dynamo ancient marble carpet. Mohawk owns 24% of NFD. Less than a year the pattern is wearing and it’s not even like we use room. The stair are high traffic that’s why we pick Mohawk carpet. We were told we had 10 year warranty with Mohawk. For two months I have been bounced back from NFD and Mohawk. Mohawk said in email “we will follow up in 7-10 days." Never heard from them? It wasn’t a cheap carpet either? My husband was shocked he thought Mohawk was a good company?

As we all know Mohawk owns 24% of the Nations Carpet/Flooring Industry and based in Atlanta Georgia. Owning multiple Rental Properties here in South Florida they are my #1 resource for Laminate Flooring as I use a AC 4 Rating Laminate from their RevWood Premium Laminate which can be used in Commercial Properties as well and just Purchased 420 sqft of their Carrolton Harvest Oak for 2 Bedrooms which has a beautiful color and a wonderful Warranty. There's a lot of Laminate out there with names I never heard of but buying from a company that's been around since 1878 I know there won't be problems as I've bought hundreds of square feet of other colors of Mohawk Laminate over the years, worry-free.