Mohawk Flooring

Mohawk doesn't stand behind any of their products, Laura the customer service rep is an AI or something that tries to make it look like they care. Guess what? Go read the review and stay away from Mohawk. My hardwood floors were installed right before buying my house in late 2017. This is my first home that I worked so hard for, I soon learned that these floors show scratches like no other. My mother and sister both have engineered hardwood and neither looks as crummy as mine and both are older. It has nothing to do with how it is cared for, it's just junk. They have bigger dogs, take less care of theirs and they both look tens time better.

We had our dream home build for us and moved in July 2021 (7 months ago). We had Mohawk Laminate Revwood installed. We have had laminate before and NEVER experienced anything like this and the worst part is that Mohawk is ignoring us and denied any responsibility without coming out to look at it. We have over 2000 square feet of our home with this product and it is all scratched up. We are not abusive whatsoever. It started right away and has progressively gotten worse. Everything scratches the floor! We have 1 dog (a doodle) and no children. Just my husband and myself live there. I sent pictures to Mohawk and they still won't take any responsibility. It will cost us thousand of dollars to replace this floor but we have no choice. I will never purchase any products from them, not because of the problem but the way they didn't handle it.

My husband and I purchased some carpeting and flooring from West Valley Flooring in Calgary, Alberta Canada in 2019 and again in 2021. We have had ongoing problems with the most recent purchase. We purchased carpeting to match the carpet we purchased in 2019 in the basement for our upper floors and stairs. The installation date was scheduled for Nov. 16, 2021. We were trying to renovate the entire upper floor in time for Christmas including painting, new baseboards, trims and doors. On Nov. 16th, Ryan contacted my husband to say that after inspecting the carpet, it was not to spec and looked like the waffle pattern had been put on crooked. He offered to install it anyway but said we may not be happy with the result.

Went in Home Depot in 2002 to purchase Pergo laminate flooring. Had six boxes loaded in cart when I was approached by a flooring employee who ask me who was installing my floor. I replied to him a neighbor. He said, "If you let us install the flooring by a certified flooring technician you will have a lifetime warranty." Of course I fell for it. About four or five years ago the floor started to buckle up in several areas. I could not do anything about it as I was unable to find paperwork. In June I had a new credenza delivered and needed to clean out drawers. I was quite excited to find registration as well as receipt. I immediately called Mohawk flooring and gave them various information. The information was confirmed by Mohawk saying that the flooring was covered by manufacturer’s warranty, but I would need to go to store to pursue claim. The store was Home Depot in Norfolk, Virginia on Military Highway.

Purchased the Mohawk Life Proof carpet at a price of $4880.00 for my living room and 2 bedrooms through Home Depot in Nov. 2020. In April 2021 pickup up couch for cleaning and there is a area under the couch where the top threads are unraveling. Contacted Home Depot, they opened up a claim with "The Mill" (Mohawk) first step, take and send pictures (done!), get carpet professionally cleaned (done!), they send a professional inspector (they DO NOT send this report to the consumer). Home Depot and "The Mill" (Mohawk) claim it is "SITE RELATED" what does that mean?!

New Mohawk carpet was put into my home 2/2018 after we had a wildfire that burnt down many of the homes on our street. We suffered only smoke damage. I live in a pristine home, with only my husband and no pets. The carpet we chose was a Sisal Impression 172. We immediately started to show pilling in areas of our home which isn't even walked on. Stains couldn't be removed and we abided by their request that every 18 months we get the carpet professionally cleaned. When they sent out their inspector he was blown away by our home and couldn't believe the staining and inability by professionals to get it out. Then Mohawk denied our warranty claim. I was willing to get Mohawk again in other rooms if they worked with us but we will never again buy Mohawk (an American company) and will tell my friends, many of whom are ready to get flooring, to use this company.

After reviewing hundreds of samples, my design team decided on the Solidtech Plus Luxury Vinyl Flooring (Franklin/De Soto) in Bangor color. We ordered 3 samples of this flooring to make sure we accounted for potential variations (different sources). All were exceptional and distributed to our designers and furniture makers to match. The flooring arrived a month later and was labeled to match our order, but the flooring inside was a different color. Our project manager brought a couple pieces to a flooring showroom and found the color matched another Mohawk product and not the one we ordered. Our rep initially could see the difference, but is now pretending like they are a perfect match. I could have got a bad color from Home Depot for $2 a square foot.

We purchased carpet about a year ago and it’s already started to unpill and it looks like a shaggy wet dog. Normal wear and tear from 2 senior citizens— carpet should be able to last longer than a year. They refused to honor their "25-year quality warranty." Will never buy Mohawk again

I built my house and bought Mohawk 32534-94 wood flooring that started to separate and break apart within a month of being installed by an employee of the flooring company I bought it from. Over 2 years of excuses and get put off by my the local store I contacted Mohawk. This was the same, I would get a claim number and when I called it would get transferred to a hood line that eventually would hang up on me. Very disappointed and have to replace all of it. Warranties are as only good as the company and this is a very poor one.

I purchased 139 sq.yds of Mohawks Hudson Landing carpet, within about 3 years it really started showing wear and they came out to look at it. They said because we did not professionally clean it as written in the warranty they would not cover it. What a joke. No one cleans carpet that often! I sold carpet for 5 years so I do understand carpet and warranty. They brought in a carpet appraiser to look at our carpet and that is what he concluded.

I purchased a home and ended up having to replace the carpet throughout the house. I was shopping around and went to a reliable carpet company. After looking at different carpet brands I decided on Mohawk. The carpet felt nice, there was a good warranty, and good stain protection. When the carpet was being installed I asked about getting a thicker padding for more cushioning, but was told it would void the warranty.

Carpet was to come clean if pet urine, feces, or vomit. Independent carpet inspection determined that carpet will not come clean. The urine remained in the carpet under his urine black light and to the naked eye after he brought in his own carpet cleaner and used hot water extraction to clean several test areas. They denied even though he spent a great amount of time and did many test to make sure he gave honest results.

My wife bought new carpet for our house and within 2 weeks it looked like the carpet was 10 years old. The carpet was vacuumed multiple times a week. It didn't seem to help the carpet. I've tried having someone from Express Flooring take a look at it and they won't do anything about the carpet.

We liked the pattern and the feel of Mohawk products so we went with that. Everything was fine when we had them installed in three rooms.

My home was destroyed by Hurricane Florence in September of 2018. My house was not in a flood plain but was flooded and I did not have flood insurance. I chose the Mohawk Vinyl Plank flooring because of its 25 year warranty and that it was waterproof. One year and 3 months later the floor is damaged, cracking and fading. Mohawk sent and inspector out when my dealer filed a claim. Mohawk placed all blame on the dealer and took no responsibility for this issue. The dealer did an amazing job installing the floor. The floor is beautiful, however I know find out that the warranty does not cover really anything. Mohawk placed blame on my foundation floor not being level. It did not affect the Ethan Allen Laminate floor that I had installed and walked on for over 12 years! I cannot believe that this has been the response I received and that what is promoted as such a high quality product has turned out the way it has.

Updated on 05/19/2020: Laura- Thank you for your response on my review. I cannot see where I can respond. You might want to speak to Frank Michaels about a claim being started. He told me months ago he was starting one. I can only do so much on my end. I am feeling like this is becoming a full time job. Your assistance in this matter is greatly appreciated. Kim

I found the Mohawk product through a local carpet store called Carpet Station. It was the thickest, most plush carpet they had, which was why we went for it. We did one room and I am 100% satisfied. It’s easy to clean and we’ve vacuumed it several times.

We are having a curling/bowing issue 2 years after installation. (Luxury vinyl planks & Mohawk’s adhesive, professionally installed.). Mohawk hired an inspector to come to our house. His report stated the planks are bowing & the glue isn’t holding. Mohawk, citing inconclusive evidence from their own inspector, denied our claim via a second-party email that we had to specifically request from them. The warranty is obviously a gimmick as Mohawk will not take responsibility. The retailer said they’ve seen warping straight from the box on Mohawk’s planks from China. 30% of our floor is in the dumpster and sectional replacement is not an option because this series is discontinued. We will have to spend $6,000 to remove/replace this new Mohawk floor, obviously with a different brand.

We're planning to do a basement. I wanted Mohawk's LVT product and liked its appearance. The reps very much top quality. If you look at price and the quality of products, Mohawk rates pretty highly.

Mohawk Flooring was the only one I could reach to place an order during the Corona. I liked their resilient variations. My only complaint is they don’t have any delivery. But other than that, I like our flooring. We just picked it up yesterday. It's a little over 1,500 square feet. We’re going to do the entire house. Hopefully, we can install it this weekend.

I bought a new house, so it already had like some existing Mohawk flooring. We kinda matched that in one place and then went with another color. Mohawk seemed pretty good, so we went with them. So far, so good.

We wanted to try to seek out some local business support so we went to one of our local places called Fred's Flooring. They showed us exactly what we were looking for in the Mohawk carpet. Fred's Flooring is really great. Their installers were just in and out and they knew what they were doing. They didn't speak much English but they were hard workers. They got it all done and they cleaned up well. I can't say enough about Fred's Flooring and their tremendous representative of Mohawk Flooring. We had three bedrooms and a big bonus room done. It was about 104 square yards. It's mostly in our whole upstairs. It looks nice and it's really comfortable. We know we got a thick pad. My wife is highly satisfied and she loves it, so I love it.

Purchased Mohawk carpet thru Lowe’s for our 2 upstairs bedrooms-we don’t wear shoes in these rooms and there are only two of us so very little traffic. The carpet we purchased was a mid range plush stain master carpet. The installation was on January 26, 2019. Less than a year later there are significant traffic patterns showing on the carpet. I vacuum several times a week so lack of care is not the issue. Sent a sample as requested to Mohawk and they told Lowe’s it was within the range of tolerance therefore we had no claim under warranty. We had over 20 year old carpet previously which of course was worn, did not expect new higher quality carpet with upgraded pad to show the same wear in less than a year. Very disappointed, terrible customer service. DO NOT recommend!

My daughter had Mohawk Flooring and it’s just been out there for a long time. She is happy with her carpeting and I hope I will be too once I get it. I purchased two pieces of one-color dye lot and they didn’t match. It had to be pieced because they had a big roll and it wouldn’t have been good but I'm glad. It was kind of a Berber and it was harder to piece anyway. So, the next thing I’m gonna do is get the SmartStrand silk.

Mohawk Flooring gave me the advice that I needed on what to look for in a carpet before ordering. I had special needs and not just any old carpet would work. The installation was super great. It was installed in the living room and two bedrooms and was done all in one day. They were very efficient and quick. The carpet is very nice and pretty. I'm very happy and satisfied with it.

I’m happy with the Mohawk carpet that I got and I haven't had any trouble with it at all. It’s a nice carpet and it was affordable. So, I used it for an area rug too in my bedroom.

Mohawk's price and the quality made me choose it. It’s not overpriced. It’s not underpriced. The quality’s still there. We went with the contractor-grade product. We’re in the process of selling our house, and our carpet was old. It’s from 2015 and it had pretty big wear spots.

I purchased vinyl because there was already Mohawk flooring in the and house we had to match it. I’m a contractor, so I use Mohawk pretty often. I went directly to the factory and I picked it up myself. Everything was straightforward and quick. The installation was simple, too. It was done by my installers, so they were always professional. the quality of the flooring is good, and there is seamless integration.

Updated on 06/29/2020: Hello, still waiting for Laura or someone at a Mohawk to get back with me. On May 7th she indicated they would help me with next step on claim as installer/flooring company refused to file a claim. Please contact me.

We had floors in Mohawk before and I had a few left, and so I wanted more of it. We got a different Mohawk this time, the blended tones flooring. The one who sold them to me was very helpful .Everything has been very good and the installation process was very easy.