Mohawk Flooring Reviews

Bought the snap together flooring from retailer and they installed it. After 6 years the ends are popping up and they are a trip hazard. When we purchased this flooring we were concerned about this happening but were assured there was no problem. We submitted a complaint to the retailer and they contacted Mohawk and they sent a third party inspector out to inspect it. The inspector said it was installed properly and that there was no reason for this to happen. There has been other complaints of the same thing happening. The company "mohawk" said they weren't doing anything about it. I tried talking to a person from mohawk and the lady who answered said we weren't their customer and there was nobody to answer my questions. She also said we had to go through the retailer. I am very dissatisfied in the product they sold us and the way they treat their customer. I would not purchase any mohawk products. They are the worst company I have ever dealt with. Mike

I bought a house with new hardwood floors provided by MOHAWK. Within the first year the stain started to come off, and has gotten worse even in areas with almost zero foot traffic. I submitted a warranty claim, they sent out an "inspector", doubt they are actually certified hardwood inspectors. Claim was denied due to moisture in the house???? We are in a new build, no moisture. On the advice of the Company who actually sold the floors, I hired a Certified Hardwood Flooring Inspector who produced a report clearly stating manufacturer defect. Resubmitted the claim and was denied again due to "moisture". IN other words MOHAWK have zero interest in supplying defective hardwood floors and have zero intention of paying out on any warranty claims. Do Not risk being in our situation, do not buy MOHAWK flooring.

We had a terrible experience trying to get this company to make good on their warranty. We purchases their Lifeproof carpet because we were told that it would hold up better because the fibers were different. However, after less than two years we have huge dark spots by the doors of the bedrooms. They will not honor the warranty because they said that is a high traffic areas and it is usual wear. I have never been in a house with carpet that new and seen that in a high traffic area.

Took a week to get standard products. We were doing a staircase renewal using redwood and the 5 in 1 transition for the nosing. If you under buy or scrap something you will be waiting a week for product. If you over buy you CANNOT RETURN ANYTHING AT ALL. I received 1 defective 5 in 1, it was replaced but it took several days and I had to drive to the distributor to pick up, taking money out of the job. Technical support people were very helpful. Bottom line is that I will only use Mohawk as a last resort. I can return Pergo, Shaw, Smart Core, LL Flooring. All are fantastic products.

Revwood Flooring Plus warranty refused. Why? The bottom line is because they don't make that pattern anymore making excuses to getting out of honoring it. Originally told by Empire the installer it was not covered from water damage voiding our Warrenty. So we hired another flooring company to fix it and was told that it has a lifetime after starting the repair. Then the excuse changed to a 3rd party touching the floor voided the warranty. If you would have honor the warranty to begin with I would have hired a 3rd party. We just wanted the floor fixed being upfront about the damage which states in the Mohawk warranty it's still covered.

The loop carpet that I have has strands sticking out of loops after only six months. I had it checked out, they say that is ok. They also said that the Shark vacuum should not be used. So I have a house full of carpet that needs a hair cut if I use my shark. I'm told that is Mohawk carpet.

The "click" together flooring does not click together or more to the point it clicks together then immediately separates. I can't even find a contractor to do it short of massive labor costs. I bought this flooring as a DIY project, luckily I'm able to return it short of a few ruined cartons. I don't recommend it at all or if you do decide to use it be prepared to pay double the material cost to have it installed because it is not simple in any way and as I stated it does not "click" together.

We had the majority of the floor in our house redone, and we chose Mohawk - SolidTech - Discovery Ridge Coffee House Tan Luxury Vinyl Plank. I chose it because the ratings for Mohawk luxury vinyl looked good. I regret our choice completely. My husband and I live alone in the house, we don't have pets, and we don't have any heavy traffic. We have placed felt protectors on all of our furniture. Despite all of this, there are scratches everywhere. The floor is less than 2 years old, but it looks like it has been here for years. I cannot recommend their flooring, nor will I purchase it again. We previously had laminate flooring in the kitchen and living room, and we never had an issue with a single scratch over 5+ years. This was a huge investment that we'll regretfully have to live with.

Beware of purchasing Mohawk wood flooring. The flooring we purchased is falling apart. The finish is coming off and the wood is chipping off. We contacted the store where we purchased. They filed a claim with Mohawk, who in return sent out an inspector. This inspector spent over two hours at our home running test and asking questions. It is obvious they are trying to refuse the claim. Is this the type of company you want to spend $1000s of dollars with. They do not stand behind their products. I highly recommend finding another reputable manufacturer and save yourself a lot of headaches with Mohawk.

I installed RevWood Plus Laminate Flooring from Mohawk throughout my entire home because of the claims of it being truly waterproof. That is a lie, and the floors cannot withstand any moisture. My entire floor bubbled and swelled. The floor never was abnormally wet other than water splashing on it from doing dishes or normal spills and stuff that is cleaned up immediately. I used laminate-safe cleaning products, and the entire floor is now bubbling. The Mohawk warranty is a joke, they immediately said it was from improper care, which is not true. Then they had an inspector come down and because the report (which by the way is just data and nothing more) didn't say there was a defect they declined the warranty.

Bought Pergo flooring from Lowe's Home Store in 2015. I was told this flooring was the best on the market and had a lifetime warranty against defects. In 2021 I noticed a chip on a corner of one piece, I repaired it with glue. From January 2022 about 12 pieces have chips or cracks on the top June 2022. I filed a warranty claim through Lowe's. After several inquiries and one which involved an employee telling me I was wasting my time they deny all claims. I sent them pictures of the flooring showing them the wear.

Back several months ago, I purchased flooring at Lowe's. We decided on Studio + Spill Repell Laguna Acacia laminate flooring from Mohawk. Shortly after having the floors water was spilled and the seam in the flooring began to swell. I have several places in my bedroom. I contacted Mohawk and told them was was happening. They said it was my floor cleaner. That was not caused by my floor cleaner. These are defective floors and they will not stand behind the water or spill proof. I will tell everyone that sees this in my home NOT to purchase this garbage of flooring.

September 2021 we had National Floors Direct install Mohawk dynamo ancient marble carpet. Mohawk owns 24% of NFD. Less than a year the pattern is wearing and it’s not even like we use room. The stair are high traffic that’s why we pick Mohawk carpet. We were told we had 10 year warranty with Mohawk. For two months I have been bounced back from NFD and Mohawk. Mohawk said in email “we will follow up in 7-10 days." Never heard from them? It wasn’t a cheap carpet either? My husband was shocked he thought Mohawk was a good company?

As we all know Mohawk owns 24% of the Nations Carpet/Flooring Industry and based in Atlanta Georgia. Owning multiple Rental Properties here in South Florida they are my #1 resource for Laminate Flooring as I use a AC 4 Rating Laminate from their RevWood Premium Laminate which can be used in Commercial Properties as well and just Purchased 420 sqft of their Carrolton Harvest Oak for 2 Bedrooms which has a beautiful color and a wonderful Warranty. There's a lot of Laminate out there with names I never heard of but buying from a company that's been around since 1878 I know there won't be problems as I've bought hundreds of square feet of other colors of Mohawk Laminate over the years, worry-free.

Mohawk Flooring owns Pergo Timbercraft vinyl flooring and many other flooring that you see in big box stores like Lowes and Home Depot. They advertise their product with a 10 year or 20 year or limited lifetime warranty against scratching and waterproof and more. The problem is even when you read those warranties and try to place a claim they have departments that single purpose is to try to find any reason to decline the claim.

We hired some flooring people to install laminate hardwood flooring throughout our house prior to moving in. We bought it in Sept 2015. Around 2-3 years later the edges started to chip and break off. I recently came across the Mohawk warranty information and found that it was supposed to be covered for 20 years. I contacted the company that installed the flooring. Unfortunately they did not survive COVID. This only gave me option to contact Mohawk directly. They typically do not deal directly with public (and it shows). I got the appropriate forms and followed their procedure. After several weeks they told me that they would need to send an inspector to my house to get photos and etc of the affected area.

When I was in the market for new carpeting, I went to Flooring Source in Dickinson, TX. I specifically said I needed carpet that was pet-friendly AND durable. The salesperson told me about Mohawk's Rhino Challenge video on YouTube, where after a year of a rhino living on their SmartStrand carpet, after being professionally cleaned it looked as good as new. Between that video and the salesperson telling me that even though the carpet might look matted and flat after a while, after a professional cleaning the carpet would "bounce back" to looking new again. I was also "sold" by Mohawk's carpet guarantee. It wasn't even 9 months after the carpet was installed that it started matting down and looking like it was about 10 years old.

Mohawk doesn't stand behind any of their products, Laura the customer service rep is an AI or something that tries to make it look like they care. Guess what? Go read the review and stay away from Mohawk. My hardwood floors were installed right before buying my house in late 2017. This is my first home that I worked so hard for, I soon learned that these floors show scratches like no other. My mother and sister both have engineered hardwood and neither looks as crummy as mine and both are older. It has nothing to do with how it is cared for, it's just junk. They have bigger dogs, take less care of theirs and they both look tens time better.

We had our dream home build for us and moved in July 2021 (7 months ago). We had Mohawk Laminate Revwood installed. We have had laminate before and NEVER experienced anything like this and the worst part is that Mohawk is ignoring us and denied any responsibility without coming out to look at it. We have over 2000 square feet of our home with this product and it is all scratched up. We are not abusive whatsoever. It started right away and has progressively gotten worse. Everything scratches the floor! We have 1 dog (a doodle) and no children. Just my husband and myself live there. I sent pictures to Mohawk and they still won't take any responsibility. It will cost us thousand of dollars to replace this floor but we have no choice. I will never purchase any products from them, not because of the problem but the way they didn't handle it.

My husband and I purchased some carpeting and flooring from West Valley Flooring in Calgary, Alberta Canada in 2019 and again in 2021. We have had ongoing problems with the most recent purchase. We purchased carpeting to match the carpet we purchased in 2019 in the basement for our upper floors and stairs. The installation date was scheduled for Nov. 16, 2021. We were trying to renovate the entire upper floor in time for Christmas including painting, new baseboards, trims and doors. On Nov. 16th, Ryan contacted my husband to say that after inspecting the carpet, it was not to spec and looked like the waffle pattern had been put on crooked. He offered to install it anyway but said we may not be happy with the result.

Went in Home Depot in 2002 to purchase Pergo laminate flooring. Had six boxes loaded in cart when I was approached by a flooring employee who ask me who was installing my floor. I replied to him a neighbor. He said, "If you let us install the flooring by a certified flooring technician you will have a lifetime warranty." Of course I fell for it. About four or five years ago the floor started to buckle up in several areas. I could not do anything about it as I was unable to find paperwork. In June I had a new credenza delivered and needed to clean out drawers. I was quite excited to find registration as well as receipt. I immediately called Mohawk flooring and gave them various information. The information was confirmed by Mohawk saying that the flooring was covered by manufacturer’s warranty, but I would need to go to store to pursue claim. The store was Home Depot in Norfolk, Virginia on Military Highway.

Purchased the Mohawk Life Proof carpet at a price of $4880.00 for my living room and 2 bedrooms through Home Depot in Nov. 2020. In April 2021 pickup up couch for cleaning and there is a area under the couch where the top threads are unraveling. Contacted Home Depot, they opened up a claim with "The Mill" (Mohawk) first step, take and send pictures (done!), get carpet professionally cleaned (done!), they send a professional inspector (they DO NOT send this report to the consumer). Home Depot and "The Mill" (Mohawk) claim it is "SITE RELATED" what does that mean?!

New Mohawk carpet was put into my home 2/2018 after we had a wildfire that burnt down many of the homes on our street. We suffered only smoke damage. I live in a pristine home, with only my husband and no pets. The carpet we chose was a Sisal Impression 172. We immediately started to show pilling in areas of our home which isn't even walked on. Stains couldn't be removed and we abided by their request that every 18 months we get the carpet professionally cleaned. When they sent out their inspector he was blown away by our home and couldn't believe the staining and inability by professionals to get it out. Then Mohawk denied our warranty claim. I was willing to get Mohawk again in other rooms if they worked with us but we will never again buy Mohawk (an American company) and will tell my friends, many of whom are ready to get flooring, to use this company.

After reviewing hundreds of samples, my design team decided on the Solidtech Plus Luxury Vinyl Flooring (Franklin/De Soto) in Bangor color. We ordered 3 samples of this flooring to make sure we accounted for potential variations (different sources). All were exceptional and distributed to our designers and furniture makers to match. The flooring arrived a month later and was labeled to match our order, but the flooring inside was a different color. Our project manager brought a couple pieces to a flooring showroom and found the color matched another Mohawk product and not the one we ordered. Our rep initially could see the difference, but is now pretending like they are a perfect match. I could have got a bad color from Home Depot for $2 a square foot.

We purchased carpet about a year ago and it’s already started to unpill and it looks like a shaggy wet dog. Normal wear and tear from 2 senior citizens— carpet should be able to last longer than a year. They refused to honor their "25-year quality warranty." Will never buy Mohawk again

I built my house and bought Mohawk 32534-94 wood flooring that started to separate and break apart within a month of being installed by an employee of the flooring company I bought it from. Over 2 years of excuses and get put off by my the local store I contacted Mohawk. This was the same, I would get a claim number and when I called it would get transferred to a hood line that eventually would hang up on me. Very disappointed and have to replace all of it. Warranties are as only good as the company and this is a very poor one.

I purchased 139 sq.yds of Mohawks Hudson Landing carpet, within about 3 years it really started showing wear and they came out to look at it. They said because we did not professionally clean it as written in the warranty they would not cover it. What a joke. No one cleans carpet that often! I sold carpet for 5 years so I do understand carpet and warranty. They brought in a carpet appraiser to look at our carpet and that is what he concluded.

I purchased a home and ended up having to replace the carpet throughout the house. I was shopping around and went to a reliable carpet company. After looking at different carpet brands I decided on Mohawk. The carpet felt nice, there was a good warranty, and good stain protection. When the carpet was being installed I asked about getting a thicker padding for more cushioning, but was told it would void the warranty.

Carpet was to come clean if pet urine, feces, or vomit. Independent carpet inspection determined that carpet will not come clean. The urine remained in the carpet under his urine black light and to the naked eye after he brought in his own carpet cleaner and used hot water extraction to clean several test areas. They denied even though he spent a great amount of time and did many test to make sure he gave honest results.

My wife bought new carpet for our house and within 2 weeks it looked like the carpet was 10 years old. The carpet was vacuumed multiple times a week. It didn't seem to help the carpet. I've tried having someone from Express Flooring take a look at it and they won't do anything about the carpet.