Mobility123 Reviews
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About Mobility123
Mobility123 provides a range of independent living solutions and services across New Jersey and Philadelphia, dedicated to helping individuals maintain their independence at home. The company specializes in mobility products such as stairlifts and homelifts, along with adaptive remodeling and construction services. Partnering with trusted manufacturers like Bruno, Handicare and Access BDD, Mobility123 backs its products and services with a reliable in-house service team to ensure consistent, high-quality support.
- In-house service team
- Turnkey installation services
- Personalized quotes available
- Limited availability
- No upfront pricing
Mobility123 Reviews
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- 4,841,009 reviews on ConsumerAffairs are verified.
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Reviewed June 26, 2025
Mobility123 is an excellent company. The guy who came out gave me an estimate and his knowledge of the product, as well as price, were the reasons why we purchased a stairlift from them. The installation was effortless. The guy was here for two hours. He showed us everything when he was done. Mobility123 is a great company, from the initial phone call till they were done. I bought another one for my sister's house because they were such a good company.
Thanks, Ken! Really appreciate you taking the time to write this.
We’re glad everything went smoothly, from the estimate to install. We take a lot of pride in making sure our team knows their stuff and respects your time and space. Sounds like our tech nailed it, and that’s always great to hear.
Also, a big thanks for trusting us again with your sister’s home. That kind of word-of-mouth is what keeps our wheels turning.
If you ever need anything or have a question down the road, you know where to find us.
Reviewed May 30, 2025
The sales visit was impressive, and the installation team worked efficiently and professionally. It's only been about a month since I began using the stair lift, so while it's performing well at this time, a more thorough evaluation might be possible in another six months.
In terms of impact, the stair lift has been a significant improvement for our household, particularly aiding my mother who suffers from knee issues. It has enhanced her mobility greatly, solving many difficulties we faced before. From start to finish, the service experience with Mobility 123 was smooth, and I can confidently praise their customer care and professional handling.
Currently, I don't see any areas for improvement, and I would definitely recommend them based on our experience so far.
Hi Dilip,
Thanks for the thoughtful review. We’re glad the stair lift is already making a positive impact for your mother, it’s exactly why we do what we do.
Appreciate you calling out both the sales and install experience. We’ll be here if anything comes up down the line, and we hope it continues to serve your family well over the months ahead.
-- The Mobility123 Team
Reviewed May 30, 2025
My experience with the quality of their product has been very positive; it's been functioning well since installation. The installation process was smooth and hassle-free. The team did an excellent job cleaning up after themselves, unlike other experiences I've had where there's usually some mess left behind. Overall, I would confidently rate Mobility123 highly, as they've provided a product and service that meet my expectations.
Hi Jean,
Thanks so much for taking the time to share your experience. We're glad to hear everything's been running smoothly and that the install process met your expectations, especially the cleanup (we know how rare that can be).
If you ever need anything down the line or have questions, don’t hesitate to reach out. We’re here for the long haul.
--The Mobility123 Team
Reviewed May 16, 2025
The Mobility 123 rep I spoke to was exceptionally friendly, which helped seal the deal for me. During the installation process, everything went smoothly. The team was quick and friendly, leaving me with no complaints at all.
Comparing it to a previous stair chair we had, this one seems slightly less sturdy and not as smooth, possibly because it’s more suited for lighter individuals like my mom. Despite this, there's no issue with the chair itself—it's just a different experience from what we had before.
Price-wise, I was very satisfied. The overall customer service from Mobility 123 was excellent—definitely a 5-star experience for me. The staff who came were polite and thorough with their explanations. It's important for my mom's mobility, and I'm happy we went with Mobility 123.
Hi Joan,
Thanks so much for the thoughtful review, and for trusting us with something so important to your mom’s day-to-day life. We’re really glad to hear our team made the process easy and that the service left a strong impression.
Appreciate your feedback on the stairlift, too. Every model’s a bit different, and it sounds like this one was a better fit for your mom’s needs. If anything ever feels off or needs adjusting, just give us a shout... we’re happy to help.
--The Mobility123 Team
Reviewed May 14, 2025
We did research on the internet and I put in a request for a call back from Mobility123. I was expecting a long wait. They said that they could be out next week but were out within a few days. It was a quick turnaround time. We picked the type and knew we wanted to go with them. Installation was very smooth. There was an installer and he was training somebody. The installer was very knowledgeable and answered all of our questions. He also took the time and we did not feel rushed. It was a very good experience all around and everything is 100% working.
We got a stairlift that goes straight up and down the stairs for my mom. It seems sturdy and she likes using it. It's easy to use and the manufacturing looks good. There's also a lot of safeties built into the stairlift. All in all, it’s been positive with Mobility123. You couldn't pick a better company to install a stairlift in an expedited amount of time.
Hi Joseph,
Really appreciate you sharing this. We know how important it is to get things moving quickly when mobility is on the line, so we’re glad we could respond fast and get everything installed without a hitch.
Big shoutout to our installer for making sure you and your mom felt comfortable and informed, even with a trainee on site. It’s great to hear she’s enjoying the lift.
We’re always around if you need anything.
-- The Mobility123 Team
Reviewed April 23, 2025
When I did an internet search, I found Mobility123. I didn't consider other companies because when I called, the salesperson I spoke with was really convincing and helpful. I decided to purchase a stair lift for my mother and the installation went smoothly. Although I wasn't there personally, my sister, who was present, said the installers were punctual, friendly, and efficient.
The stair lift has been functioning well and we're pleased with its performance. It has brought a lot of convenience and safety to my mother's mobility at home. I have no additional feedback for Mobility123, but overall, our experience has been very positive, and I would certainly recommend them to others.
Hey Cori, thanks so much for taking the time to share your experience with Mobility123! We're really happy to hear that our salesperson made a great first impression and that the stairlift installation for your mother went off without a hitch.
It's fantastic that your sister found our installation team to be punctual, friendly, and efficient – that's exactly what we aim for! We're especially glad the stairlift is working well and bringing your mother more convenience and safety at home. That's the most important part!
Thanks again for the recommendation, Cori. We appreciate you choosing us!
Reviewed April 22, 2025
I stumbled upon Mobility123, probably through a quick Google search. I went through some reviews, made a few calls, and realized they could install the chair lift I needed swiftly, at competitive pricing. Their quick availability won me over. The chair lift itself is perfect for its intended function. However, I rented the remote, and it's less than satisfactory. The remote often requires adjusting the batteries, which can be annoying. Thankfully, the lift has a button to operate it when someone isn't in the chair.
It fits reasonably well into the stairwell, folding up nicely without blocking the way. One limitation, though, is my mother's inability to operate everything via remote. She had a stroke and was very independent before. Now, if the chair isn't set up when she's alone—meaning the chair and foot panel down—she needs assistance. That's a safety concern for her, having to lean down and set it herself.
Mobility123 delivered precisely what was promised and on time, which was a crucial factor for me. Everyone I've interacted with has been helpful, making the experience even better. The chair lift greatly impacts my mother’s life, allowing her to navigate stairs independently post-stroke, contributing significantly to her quality of life by having access to different parts of our home. Overall, it keeps her integrated into family life.
Julie, thank you so much for sharing your detailed experience with Mobility123 after stumbling upon us in your search! We really appreciate you taking the time to give us this feedback. We're thrilled to hear that our quick installation, competitive pricing, and helpful team met your needs, especially getting the lift installed quickly when you needed it.
It's wonderful knowing the chairlift is significantly improving your mother's quality of life and independence post-stroke, allowing her to stay integrated with family life – that's the core of what we strive for.
We definitely hear you regarding the rented remote – fiddling with batteries is no fun at all, and we apologize for that annoyance. Please give our service team a call, and we'll gladly troubleshoot that or swap it out for you. We also understand the safety concern regarding your mother needing assistance if the chair isn't already unfolded. While the lift is designed to fold compactly, we recognize this presents a challenge for her independence in certain situations, and we appreciate you highlighting this specific need.
Thanks again for choosing Mobility123; your insights are valuable, and we're here if you need anything else!
Reviewed April 22, 2025
The quality of the stair lift itself was fine, meeting my expectations. The installation process was smooth, and the team that came to install was very professional. They did a very nice job setting it up, ensuring everything was working properly before leaving. Moreover, dealing with Mobility123 was easy. Whenever I reached out for information, they were prompt in returning my calls and addressing my queries. Their customer service was commendable, as they made sure all my questions were answered thoroughly.
Hey Carol Guerrieri, thanks so much for taking the time to share your experience! We're really glad to hear the stair lift is working out well for you.
It's great that you found the installation process smooth and the team professional – they take pride in getting things set up just right! We also appreciate you mentioning how easy it was to get in touch and how promptly we handled your questions. Making sure our customers feel supported and informed is a big deal for us.
Thanks again for choosing Mobility123!
Reviewed April 9, 2025
I urgently needed a solution to assist my mother after she suffered a bad fall. Mobility123 came to my rescue when another company couldn't install a stair lift for three weeks, which was too long for our immediate needs. I needed to get her in and out of my house, which has five steps at the front.
The prompt response from Mobility123 was impressive. After speaking with them on a Monday, they measured the space on Tuesday and completed the installation by Wednesday. This quick turnaround was critical for us, given the circumstances.
We installed the stair lift for the porch and added a ramp in the garage for the shorter climb of two steps. I found the quality of the stair lift quite satisfactory.
Overall, my experience with Mobility123 was positive as they addressed our needs efficiently in such a short timeframe.
Hi Elizabeth, thank you for sharing your experience during what sounds like a very challenging time.
We're so glad we could provide a quick solution for your mother after her fall, especially when you needed help urgently. It's great to hear that we were able to measure and install the porch stair lift and garage ramp promptly to ensure your mother could get in and out of the house safely. We understand how critical timing can be in situations like these.
We truly appreciate you choosing Mobility123, and we hope your mother is recovering comfortably.
Reviewed April 9, 2025
Interacting with the customer service of Mobility 123 was a breeze, and I appreciated all the assistance I received. The technician who came to install the stair lift performed exceptionally well and ensured that everything was up and running smoothly. My overall service experience was excellent. I would recommend Mobility 123 if you're in the market for a stair lift.
Hi Allan, thanks so much for sharing your experience with Mobility123.
We're really pleased to hear that you found our customer service helpful and that the technician did an excellent job installing your stair lift, ensuring everything was running smoothly. Providing great service from start to finish is what we aim for.
We truly appreciate you recommending Mobility123, and thanks again for choosing us.
Reviewed March 15, 2025
I hired Mobility123 to set up a chairlift at my parents' house. My brother recommended them, so I went with their service. Although I am not personally using the chairlift, my father, who uses it, reports that everything is functioning well so far. We haven't encountered any issues with the quality of the product or the installation process.
During the consultation and sales visit, everything proceeded smoothly. Based on my father’s feedback, I would rate the chairlift a 5, as everything seems satisfactory for him. It’s reassuring to know it’s working well for his needs.
Thanks for your review, Gary. We appreciate you trusting us with your parents’ home and are glad to hear your father is happy with the chairlift.
If any questions come up or if we can help in any way down the line, don’t hesitate to reach out.
Reviewed March 4, 2025
After comparing a few companies I found online, I went with Mobility 123 for the stairlift, and so far, I'm very pleased with the quality and safety of the product—it’s very good. The installation team was impressive; they were helpful, did their work without interrupting us, and followed through on everything they promised. Overall, I'd rate my experience five stars.
Thank you, John, for your fantastic five-star review! We’re thrilled to hear that you’re pleased with the quality and safety of your stairlift. Our team takes great pride in delivering seamless installations while ensuring minimal disruption, so it’s great to know they met your expectations.
If you ever need anything in the future, we’re just a call away. Enjoy the added accessibility in your home!
— The Mobility123 Team
Reviewed Feb. 25, 2025
I recently purchased a stairlift from Mobility 123 due to spinal stenosis. My sister-in-law recommended them. The entire process was smooth; Julianne at the office was wonderful, and the installation team did a great job. Despite having a little issue where it makes a noise like it's off track when reversing at the top of the stairs, I still love the product.
This stairlift has significantly impacted my life, allowing me to sleep in my own bed again. It was installed very quickly, the day after I decided to purchase it. My mother, who is 84 and still works full-time, also appreciates the device as it makes it safer and easier for her to move items upstairs. The purchase was definitely worth it, and I would tell anyone considering it not to hesitate; they won't regret it. I'm really happy I purchased it.
We appreciate you taking the time to share your experience! It’s great to hear that your stairlift has made such a meaningful difference in your daily life, allowing you to sleep in your own bed again. We’re also glad to know that it’s been helpful for your mother as well—making everyday tasks safer and easier is exactly what we aim for.
We appreciate your patience regarding the noise you mentioned, and if you ever want us to take a look at it, just let us know. Our team is always here to help.
Thank you for your kind words and recommendation—it truly means a lot. Wishing you many years of comfort and independence in your home!
Reviewed Feb. 23, 2025
We gave a very good review of Mobility 123 based upon our sales and installation experience. Since then (December 2024) we learned that Mobility 123 does not provide after hours service, that means you can go a whole night or weekend without access to your up/downstairs bathrooms and bedrooms. This is unacceptable for persons in need. For this reason I cannot recommend Mobility 123. This is too bad because otherwise they have been a good company.
We appreciate you taking the time to share your thoughts, and we’re sorry to hear that our service availability didn’t meet your expectations. While we do provide service Monday through Saturday, we also have a 24-hour answering service and emergency call triage to connect customers with a technician for after-hours troubleshooting and support. Our goal is to get someone on-site the same day or the next business day when needed.
That said, we understand how critical accessibility is, and we always encourage customers to reach out so we can assist as quickly as possible. While no stairlift provider offers true 24-hour on-site service, we do our best to resolve issues promptly and provide guidance over the phone when immediate assistance is required.
We value your feedback and will continue working to provide the best possible support. If there’s anything we can do to help moving forward, please don’t hesitate to reach out.
Reviewed Feb. 23, 2025
My chairlift is 25yrs. When it failed to move, I called a competitor & was treated badly because I didn't purchase it from them. I contacted Mobility 123 who immediately made arrangements for repair. The repairman, Zack, placed new batteries but it still wasn't working. He recommended I contacted the sales division & again, very courteous & professional, Julianne, arranged for an installation within 2 days. Brayan came & installed the new chairlift He was friendly & cleaned up after he was done. As an 83yr old with a bad hip, that lives in a 2nd floor condo, I am in love with all Mobility 123's employees, services & my new chairlift ! To Mobility 123 thank you. I can't say enough good things about Mobility 123. Blessings to all.
Thank you for sharing your experience! We’re so glad we could help when you needed it most. We know how important a working chairlift is, especially in a home with stairs, and we’re happy we could get you back up and running quickly.
It’s wonderful to hear that your experience—from the initial service call to the installation of your new chairlift—was smooth and professional. Your kind words truly mean a lot to us.
If you ever need anything in the future, we’re just a call away. Wishing you comfort and ease in your home for many years to come!
Reviewed Feb. 22, 2025
I recently purchased a chairlift from Mobility123 after finding them through a Google search. I chose them because they are a local company, and they responded quickly to my inquiries. Impressively, they were able to install the chair lift within just two days, which was crucial for my father's mobility needs.
The chairlift has been absolutely perfect in terms of functionality and performance. It has made an enormous difference in my dad's life by allowing him to go up the steps with ease. I would rate our experience with Mobility123 as excellent and would highly recommend their services. They were highly professional, and their swift reaction time was much appreciated. Mobility123 is indeed a reputable company to deal with.
We really appreciate you sharing your experience! It’s great to hear that our quick response and fast installation made a difference for your father’s mobility needs. We understand how important it is to have these solutions in place as soon as possible, and we’re glad we could help.
Knowing the chairlift is working perfectly and improving his daily life is exactly why we do what we do. If you ever need anything or have any questions down the line, don’t hesitate to reach out.
Thanks again for your trust and recommendation!
Reviewed Feb. 22, 2025
I recently found out about Mobility123 through the Consumer Affairs website. I have mobility issues due to my bad knees and wanted to find a solution other than surgery. I purchased a Bruno model stair lift from Mobility123, and it's been wonderful. The lift is effective in getting me up and down the stairs. I specifically chose the manual collapsing front end after speaking with a representative who advised it might be more reliable than the electronic option. The stair lift has been a great apparatus for me and my 16-year-old Shih-Tzu, who can no longer climb stairs.
The performance of the stair lift is outstanding. It has significantly improved my quality of life, allowing me to live in my two-story house without needing to compromise my lifestyle. It's facilitated my ability to remain comfortable in my home without having to consider other living arrangements like a senior house.
Mobility123 is a wonderful, family-owned business. Their sales and installation process was excellent, easy, quick, and painless. I would advise anyone considering a stair lift to go for it, as it can be a game-changer in maintaining your comfort and independence in your current home.
We truly appreciate you taking the time to share your experience. It’s great to hear that your Bruno stair lift has made such a positive impact on your daily life—and that your Shih-Tzu is enjoying the ride, too! Helping people stay comfortable and independent in their homes is exactly what we strive for, so knowing that your lift has been a game-changer means a lot.
We’re glad the sales and installation process was smooth and that the manual collapsing front end has been a reliable choice. If you ever need anything or have any questions, don’t hesitate to reach out.
Thank you for your kind words and recommendation!
Reviewed Feb. 22, 2025
I first came across Mobility123 as their location is conveniently situated down the street from my workplace. I purchased a stair lift for my boss's grandmother. The stair lift model I chose is a two-piece setup, running up a set of stairs to a platform and then continuing up another flight. In terms of functionality and performance, the stair lift fulfills its purpose effectively. It does exactly what it's supposed to, allowing easy movement up and down the stairs. This has significantly improved accessibility for my boss's grandmother, ensuring she can navigate her home with ease.
We really appreciate you taking the time to share your experience with Mobility123. It’s great to hear that our location made it easy for you to find us and that the stair lift has made a meaningful difference for your boss’s grandmother.
A two-piece stair lift setup like the one you chose is a fantastic solution for multi-flight staircases, and we’re glad to hear it’s working exactly as expected. Making homes more accessible is what we’re all about, and knowing it’s had a positive impact makes our day.
If you ever have any questions or need anything in the future, don’t hesitate to reach out. Thanks again for your trust in Mobility123!
Reviewed Dec. 10, 2024
We recently installed a Bruno Stairlift by Mobility123 of Absecon, NJ. The experience was excellent from purchase to installation. The price was also reasonable compared to another quote. We were able to see and discuss the stairlift in the showroom thanks to Julianne and Silamena, and Merlin did a quick job of installing and explaining the operation.
We appreciate you sharing your experience! It’s great to hear that everything—from exploring options in our showroom to the installation—met your expectations. We strive to provide a smooth process with quality products at a fair price, so your feedback means a lot.
If you ever have any questions or need anything in the future, don’t hesitate to reach out. Thanks again for choosing Mobility123!
Reviewed Nov. 20, 2024
I needed to find something to get for my dad quickly and Mobility123 was the quickest one that I found online. The installers weren't super clean when they installed the unit. It would have been nice if they were a bit cleaner, but at the end of the day, the installation was very easy and they worked very easily. We rented ones that were used, so they didn't come with a manual or any information other than what the two gentlemen showed us when they were here, but they're self-explanatory.
The unit is working very well, but from a technical standpoint, it's very easy to hit the button where people move it. It's the button that makes it go like the gas pedal when stepping on it is right where people put their hand to brace themselves. It's very difficult not to start the gas when they're not really seated. My dad has working Alzheimer's and he doesn't know not to touch it.
A younger person might be more aware, but if someone had an elder patient who was over 65 and less flexible, it's very difficult for them not to push the button that makes the unit move unaccidentally. They're gonna hit it no matter what just by the nature of how they sit down and touch it. In the future, that would be something I would tell a client when they're selling the unit. That would have been helpful to know where that button was. I would never ever thought to ask.
We appreciate you taking the time to share your experience. It’s great to hear that we were able to provide a quick solution for your dad and that the unit is working well for him.
We also appreciate your honest feedback regarding the installation cleanliness and the unit’s controls. We always aim for a high standard, and your comments will help us improve. The placement of the control button is a great point, especially for individuals with cognitive challenges, and we’ll make sure to highlight that detail for future customers.
If you ever need any additional information, adjustments, or have any concerns, don’t hesitate to reach out. We’re always here to help.
Reviewed Nov. 19, 2024
I purchased a stairlift from Mobility123 because they're local. It was expensive but the product is very good. It functions well and we haven't had any problems. You can fold the seat up, fold the foot up, and fold the arms up and walk right past it. It was for my brother who had a leg amputated, so he could get up and down the stairs.
We appreciate you choosing Mobility123 and taking the time to share your experience. It’s great to hear that the stairlift is working well and providing the accessibility your brother needs. The ability to fold it up and keep the stairs clear is a great feature, and we’re glad it’s meeting your expectations.
We understand that these types of products can be a significant investment, and we’re committed to ensuring they deliver reliability and ease of use. If you ever have any questions or need anything down the line, don’t hesitate to reach out.
Thanks again for trusting us!
Reviewed Nov. 19, 2024
I'm very comfortable with the chairlift I got through Mobility123. It has an armrest and a seat belt. It's there in case we do need it in the future. During the sales visit, the rep measured. Delivery and installation were quick. The only issue I had was I wasn't aware of how tight the stairlift was gonna be on one of the stairs, but we're managing with it though. It was a lot of money for what was installed. I didn't expect it to be that much.
Lydia, thanks for the great review! We're happy to hear you're enjoying the new chairlift and found the process smooth and efficient.
We understand your concern about the tight fit on one of the stairs. We always aim for a perfect fit and apologize if we missed the mark this time. We also appreciate your feedback on the cost. We strive for transparency and are sorry if it exceeded your expectations. Feel free to reach out if you'd like to discuss this further.
Thanks again for choosing Mobility123!
Reviewed Nov. 6, 2024
I needed a replacement stairlift for my son. I did a Google search and I liked the transparency of Mobility 123. They had wonderful customer service, excellent pricing, and they were great at working with me. I have a special needs grown child and they worked within the DDD framework, which is wonderful. The installation couldn't have gone more smoothly and have been more informative. It was a pleasure to work with them. I would highly recommend them.
Janet, thank you so much for your kind review! We're so glad to hear that our transparency, customer service, and pricing met your expectations.
It's wonderful that we were able to work within the provider's framework to provide the best possible solution for your son. We're also thrilled the installation was smooth and informative – that's exactly what we strive for.
Thanks again for choosing Mobility123, and we appreciate your recommendation!
Reviewed Nov. 6, 2024
Everything that I've done with Mobility123 was top-notch. The presentation was over the phone and I got two stairlifts. One goes straight up to a platform and then another one going up the other way. At the most, installation took three hours, and the gentleman who installed the stairlifts was able to any questions I had. I was amazed how quickly they were able to install the stairlifts and we were able to use them.
Mario, thank you so much for sharing your positive experience with Mobility123! We're thrilled to hear that everything was top-notch, from your initial phone consultation to the speedy installation of your two stairlifts.
It's fantastic that the installation process was so efficient and that our technician was able to answer all your questions. We take pride in providing quick and reliable service, so it's wonderful to know you were able to use your stairlifts right away. We appreciate your business and are committed to ensuring your continued satisfaction with your Mobility123 products.
Reviewed Nov. 6, 2024
I got a stairlift from Mobility123, and it was a pretty good experience all the way around. The installation was seamless and the quality of the stairlift is excellent.
George, thank you for your kind review of Mobility123! We're so glad to hear you had a positive experience with our stairlift and installation service.
Providing a seamless and stress-free experience is important to us, and we're pleased that was reflected in your interaction with our team. We appreciate your feedback and are committed to offering high-quality accessibility solutions like our stairlifts.
Reviewed Nov. 5, 2024
We got a chairlift from Mobility123. Their price was very good. They had good reviews too. I felt that they were a better choice for us with what we were looking for. Julianne, the rep I worked with, was wonderful. She was very responsive. She sent someone to do the measuring and he was the same person that came to do the installation. When I called for any questions, I was immediately able to get ahold of her. Communication was very good. The stairlift was exactly what we were looking for. My husband has a mobility issue and he couldn't climb the stairs. And it was very difficult. I would have to boost him up and now it gives him independence.
Lorraine, thank you so much for your wonderful review of Mobility123! We're delighted to hear that you had such a positive experience with our chairlift and service.
It's fantastic that you found our price competitive and that Julianne was so helpful throughout the process. We strive to provide excellent customer service and communication, so it's rewarding to know that Julianne exceeded your expectations. We're also thrilled that the chairlift has made such a difference for your husband, providing him with more independence. That's precisely what we aim to achieve with our products.
Thanks again for choosing Mobility123!
Reviewed Nov. 3, 2024
I recently sold my home and I had been there for 21 years. And there's Mobility123 there. When I moved to my new home, I continued to use them. The reps who came out were very nice. They explained everything well, how it would be installed and how much space it would take up. Originally in the first home, I had purchased them for my mother and my mother-in-law. Now, they have since passed. And the advantage of that was they were able to come and visit me. Without that, they wouldn't have been able to visit me. In my new home, I have a sister that needs to have a lift chair. So I have them put in my new home so that she would be able to come and visit me as well.
Also, at my old home, it was great for me because my kitchen was on the second floor. It's a house that was on the water. It was on pylons. So when you opened the front door, you had 17 steps to get up. So it worked great for groceries. Also in getting my laundry from the second floor to the third floor. I figured as I age, I will most likely need them also in my new home.
Pamela, thank you so much for your continued loyalty to Mobility123! It's wonderful to hear how our stairlifts have made such a difference for you and your family in both your previous and current homes.
We're glad that our representatives provided clear explanations and efficient installation services during both experiences. It's heartwarming to know that our stairlifts allowed your mother and mother-in-law to visit you comfortably in your old home. And it's fantastic that you're now able to provide the same accessibility for your sister in your new home.
We appreciate you sharing your story and highlighting the many ways our stairlifts have improved your daily life, from bringing up groceries to doing laundry. We're here to support you and your family's mobility needs for many years to come.
Reviewed Oct. 31, 2024
My experience with Mobility 123 was good. We didn't get any forms. But we are happy with the mobility chair. Only one suggestion is they should put some living voicemail or a commentary on how to use the chair. It's difficult to handle and to use the chair, especially for a senior citizen like me. The rate was also a little high. It can be a little lower by 20%. But the rep and the installation were very good.
Thanks so much for sharing your thoughts about your experience with us! We're happy to hear you're enjoying your mobility chair and that our team did a good job with the installation.
You made a really good point about needing better instructions for using the chair - we totally understand it can be tricky to figure out at first, especially without proper guidance. We'll take this feedback to heart and work on creating some clear, easy-to-follow instructions for our customers.
About the pricing - we hear you on that. While we always aim to offer fair prices for quality equipment, we understand it's a significant investment. Your feedback helps us stay on top of what matters to our customers.
If you ever need help figuring out how to use any features on your chair, please give us a call. We're here to help!
Reviewed Oct. 31, 2024
When I bought a starlit from Mobility123, their rep came in and measured. It was a quick and good visit. The installation was very quick, too. Then, I called them and they removed the stairlift. They did a great job and it was easy to deal with them. Also, the stairlift was good and useful. I would recommend it.
Thanks for the wonderful review, Kayla! It's great to hear that everything went smoothly from start to finish with your stairlift. Our team takes pride in providing quick, reliable service, whether we're installing or removing equipment.
We really appreciate you taking the time to share your experience, and we're glad the stairlift was helpful while you needed it. Thank you for recommending us to others - it means a lot!
Reviewed Oct. 23, 2024
I'm renting a stairlift that goes straight up and down, and it's very good. Mobility123 did great service. When I had an issue with the payment and I called them, they accommodated what I wanted, and there was no drama. They went above and beyond, and everything went smoothly. Mobility123 is the best. Got for it.
Hi Jorge! Thanks for the amazing review - you just made our day!
We're thrilled to hear the stairlift is working well for you and that our team could help sort out the payment smoothly. No drama is exactly what we aim for! Really appreciate you taking the time to share your experience, and thanks for choosing Mobility123.
Don't hesitate to reach out if you need anything else!
Reviewed Oct. 22, 2024
I called Mobility and they told me how much the stairlift was and when they were gonna come get it, and that was what they did. The installation was good. It didn't take them very long. There was one problem that my son was a little concerned about because a couple of the screws were not tightened, and he had to tighten them up.
Thank you for your feedback, Joan. We’re glad to hear the installation went smoothly overall, but we apologize for the oversight with the screws.
Your experience is important to us, and we’ve already made arrangements to reach out today to schedule a site visit and ensure everything is installed properly. If you have any other concerns, please don’t hesitate to let us know.
We're always here to help.
Reviewed Oct. 13, 2024
My wife has MLTSS insurance through Horizon and the representative recommended Mobility123 and gave them my number to call me. They were very helpful. I only used the stairlift a couple of times to test it since my wife is in a care center because I had surgery and she isn’t home yet but the quality seems excellent. The guy who installed it was 300 pounds and he tested the stairlift. It brought him up and down with no problem. So, it seems very sturdy and well-built. My wife is fully disabled and I'll be able to get her into the shower instead of just giving her sponge baths in bed. It'll also help my mother if she wants to come downstairs to go through some of her stuff. She's 82 so it's harder for her to get up and down the stairs and now, she'll be able to. So, it'll help both of their lives tremendously.
Hi Jesse. Thank you for taking the time to share your experience. We're glad to hear the stairlift is already making a positive difference, and we're confident it will continue to provide the support you and your family need.
It's great to know that the installation process went smoothly and that the lift's sturdiness is meeting your expectations.
We appreciate the trust you placed in Mobility123, and we're here for any further assistance you may need once your wife returns home.
Reviewed Oct. 13, 2024
My mom fell down the stairs and she was in the ICU. So we rushed into getting a stairlift and we got one from Mobility123. We've only had it for a month now and there are certain features that we have some questions about. The quality is well but the stairlift takes up most of the stairs. It seems flimsy, too. When we first got it, it was pretty quiet as it went up and down the stairs. But now, it's got this screeching sound and it's very loud.
The other thing is, my mom has got a fear now after falling down the stairs, so when she's at the top of the stairs, the way the seat turns doesn't feel safe. The belt should be more available. It's too far back for her to reach and she's only 4'11. So, just reaching over, is difficult for her. Aside from that, going into the chair is comfortable but getting out of it is scary once you're at the top of the stairs because the chair wobbles.
Besides those features, the chair is accessible, beneficial, and convenient to have. It helps with my mom not having to climb up the stairs. We also use it as a dumb waiter for heavy things that she cannot carry up and down and the stairs. The remote is wonderful, too. We're renting the stairlift right now with the option to purchase and we know my mom is going to need to purchase it. We're paying $100 a month for the rental, because I paid everything cash upfront, and with the six months, they'll use whatever we use for the rental towards the purchase of what we already have here. But we need to upgrade it. Her turning the chair is what's bringing on the anxiety and if the chair would turn on its own, that what would be more feasible and safer.
Other than that, the service from Mobility123 was very nice and they were very communicative. The gentleman who came here to give me the feedback of everything was very knowledgeable. I've also wanted to know about getting a shower, because we're going to need that as well, but I have not heard back from them on that. Their website also needs to be more informative for the people who are ignorant to the device. I'm a nurse practitioner and these are things that, moving forward, I need to be able to educate my patients on as far as the mobility and people who have two-storey homes.
Hi Marie,
Thanks for the detailed review! It's great you're finding the stairlift helpful for your mom and even as a "dumbwaiter"! We understand your concerns about the space it takes up and the recent noise. We'll be in touch to schedule a service visit to address that screeching sound – that's definitely not normal.
Regarding your mom's comfort and safety, we want to find a solution that works for her. The seat turning and belt accessibility are important points. We're always looking for ways to improve and will pass your suggestions along to the team.
In the meantime, please don't hesitate to call us with any questions about the stairlift's features or to discuss upgrading to a model that better suits your mom's needs. We want her to feel completely secure and confident using it.
Reviewed Oct. 13, 2024
With my stairlift from Mobility 123, I can go up and down without any problem. The price was on the higher side, but within what we found with other dealers. The installers were great too. They did a very nice job putting it in and it runs really well. I love it. We've only had it for a couple of days, but the day that they put it in, my wife twisted her knee and she couldn't get up and down the stairs. It was a lifesaver from the day they put it in.
Hi Carl. Thank you for your kind review! We're so glad to hear that your new stairlift has already made such a big difference, especially during a tough moment with your wife's injury. It’s great to know that the installation went smoothly and that you're loving how well it runs.
If you need anything going forward, don't hesitate to reach out—we’re here to help.
Reviewed Oct. 13, 2024
I liked the promptness of Mobility123. I sent out several different requests and they were right on it. We're very pleased with the stairlift. We haven't had it that long, but we are pleased with what we see. I was very pleased with our whole experience.
Hi Patricia. Thank you for sharing your feedback! We’re happy to hear that you’re pleased with the stairlift and that our team was quick to respond to your request. It’s great to know you had a positive experience with Mobility123.
If you have any questions or need anything down the road, we’re here to help!
Reviewed Oct. 12, 2024
The actual negotiation and transaction process was very professional and well done by the young lady at Mobility123. Almost 100% of what I did in this transaction was done either over the phone or it was internet email notes. There was only one time that a gentleman came here for five minutes to take measurements, and the same gentleman came back a few days later to do the installation which went very well. It only took two hours and he was done. I've learned what the stairlift's features are and how to deal with them. I'm very satisfied.
Hi Charles. Thank you for your thoughtful review! We’re glad to hear that the entire process, from start to finish, went smoothly for you and that you’re satisfied with your new stairlift. It’s great to know our team was able to provide professional service both over the phone and during the installation.
If you ever need anything or have any questions about the stairlift's features, we’re here to assist.
Reviewed Sept. 22, 2024
I called Mobility123 and the reps called me right back with information. They were helpful. The sales visit was very nice and good. The stairlift was for a loved one and it had a positive impact. Mobility123 did a great job and I had a very good experience.
Hi Michelle. Thank you for your kind words! We’re so glad to hear that the stairlift has had a positive impact on your loved one, and that you had a great experience with our team. It’s always our goal to provide helpful, responsive service, and we’re happy we could assist you.
If you need anything in the future, don’t hesitate to reach out!
Reviewed Sept. 21, 2024
Mobility123 was the first one that I called. I wanted a particular one for a particular time and they didn't have that item. So it took longer than I had anticipated. When I first started with them, it said that they could have it done in 24 hours, which is what I wanted, and it didn't happen that way. I had to wait a few days. But the people who took the orders were very nice on the phone and explained everything. But Mobility did not deliver the right item so when the people came to install the chairlift, they had to leave to pick up the right item. They didn't measure correctly. But the installers did their job. They knew what they were doing and they came at the time that they said they would. I didn't have to call in for anything. They took care of all of that.
The chairlift was supposed to be for my mother but she only used it once and she was fine with it. I've used it several times and I like having the remote. I have one upstairs and another one downstairs. The only thing is, I didn't expect the noise as the chairlift was coming up and down the stairs. It sounds like when you are on a ski chairlift and it goes through the middle pole and it does a cranking sound the whole way up or down. When I'm sitting on it, I think it's going to break.
Hi Nowal,
Thank you for sharing your experience with us. We're glad to hear that our team was helpful over the phone and that the installers arrived on time and took care of everything. It's great that you're finding the chairlift and the remote controls convenient to use.
We understand that things didn't go as smoothly as you expected, and we appreciate your patience with the delays and mix-ups. Your feedback about the noise and your concerns while using the chairlift are important to us. We'd like to make sure you're completely comfortable with it, so please feel free to reach out if you'd like us to take a look or if there's anything we can do to help.
Thanks again for your honest feedback.
Best,The Mobility123 Team
Reviewed Sept. 21, 2024
I picked three stairlift companies and I interviewed three and the quickest response was Mobility. Also, everything was done in under 48 hours. Everything was fine.
Hi Andrew,
Thank you for choosing us among the companies you considered. We're glad our quick response and efficient service met your expectations. It's great to hear that everything was completed within 48 hours and that you're satisfied with the results.
If you ever need anything else, feel free to reach out.
Best,The Mobility123 Team
Reviewed Sept. 2, 2024
The installation of a Bruno stairlift in my home was the most expeditious home improvement project I have experienced. Calls and e-mails to Mobility123 (MB) were answered quickly and completely by Julianne. Within days, I had reviewed all the product specs and decided on a product. Julianne explained the steps which included an MB visit to my home to take measurements and collect a down payment; the installation of a dedicated electrical outlet for the stairlift; and the actual stairlift installation. These steps all happened on schedule. Having now used my new stairlift for a few days, I am satisfied that the stairlift was installed properly and is performing as promised. Thank you Mobility123 but especially thanks to Julianne for her coordination and correspondence and to Brayan who did the measurements and installation.
Thanks for sharing your experience with us! We're really happy to hear that installing your Bruno stairlift was quick and easy. It's great that Julianne was able to help you out quickly and that everything went according to plan.
We'll make sure to pass your thanks on to Julianne for her coordination and to Brayan for his work on the measurements and installation. It's awesome to know your new stairlift is working well for you.
If you ever need anything else, just let us know.
Thanks again for choosing Mobility123!
Reviewed Aug. 31, 2024
Mobility123 was a joy to work with. I called on a Tuesday, my lift was in on Friday. And the price was the best one I received. Everyone I dealt with was incredibly easy to work with especially Julianne. There was a question about my electrical outlet. Julianne got back to me immediately and the problem was solved.
Hi Louise,
Thanks so much for your kind words! We're really happy to hear we could get your lift installed quickly and at the best price. We'll be sure to let Julianne know how much you appreciated her help.
If you need anything else, just let us know.
Thanks again for choosing Mobility123!
Reviewed Aug. 4, 2024
Mobility 123 is an excellent company to work with. I initially called them for information since my husband was in a rehab facility. I decided to rent a used stairlift and it was installed within two days. The installers were great. Very friendly and explained how to use it. I paid an installation fee and pay a rental fee each month.
Hi Joyce,
Thanks so much for your kind words! We're really glad we could help you rent a stairlift for your husband. It's great to hear that the installation was quick and that our team was friendly and explained everything clearly.
If you ever need anything else, feel free to reach out.
Thanks again for choosing Mobility123!
Reviewed July 11, 2024
Everywhere I went was advertised, "You can do an elevator, a lift, or stairs, whatever, in three days." But once they step in, they don't mention you need to hire a contractor and an architect and the cost that they quote has nothing to do with those costs. It's not represented well. Mobility123 was the only company that I could find that did everything. They gave very good estimates and were very straightforward. They don't sort of make numbers up and then later say, “Oops, sorry.” They explained in detail how it will be done, why it needs to be done this way, and why we have these features. Some things look a little odd and when they explained what it was for, I thought, “Oh, that's great. We absolutely need that.”
We were looking at both an elevator lift and a chair lift and in the end, they thought the chair lift would probably be the best. The chair lift is about 18,000 and the elevator lift is 40,000. They didn't try to push the elevator lift and they didn't try to sell us special chairs, special foot, or anything. we wanted to look into it, they were happy to have us look into it. They installed what we needed to be installed and made sure everything worked. Also, there were issues requiring them to return a couple of times and they were incredibly responsive.
There was sort of a situation when I asked them for a favor. I did a chair lift in the end for my mom and at a very low price, they would rent you an ordinary chair lift until they give you the chair lift that works for your home. I asked if they mind letting us just have it for a week or two and then deciding if we want a chairlift or a lift. It wasn't the same thing but we wanted to make sure that this would work. By doing that for us, they had problems taking measurements for the permanent one we'd have. Eventually, they had the person from the company who makes the stair lift come by and do the measurements to make sure that they were done properly, we would get the right product, and they wouldn't have to return for more measurements. They haven't finished the project. We're waiting for the last piece, the curved, but I have no doubt that it would be great. I recommend them highly.
Hi Sima. Thank you so much for taking the time to share your experience with Mobility123. We truly appreciate your thoughtful and detailed review.
We understand how important it is for our customers to have clear and accurate information from the start. We're thrilled to hear that our team could provide you with straightforward estimates and thorough explanations, making the process as seamless as possible. It's always our goal to ensure that every customer feels confident and informed about their choices.
We're glad that the chair lift turned out to be the best solution for your needs, and it's wonderful to know that our team was responsive and accommodating throughout the entire process. Your satisfaction is our top priority, and we're pleased we could assist you in such a personalized way, especially during the measurement phase.
Thank you for recommending us so highly. Your kind words not only reaffirm our commitment to providing exceptional service but also help build trust with other customers who may be considering similar solutions.
If there's anything more we can do or if you have any further questions as we complete your project, please don't hesitate to reach out. We're here to help!
Reviewed July 11, 2024
I had the stairlift installed and the process of everything getting scheduled was very good. I only called Mobility123, and the response time was convenient. She responded right away, and told me about the stairlift and the pricing. I even had to look into some things to see if it was covered at all under the insurance but it wasn't. But that was fine.
I talked to Mobility123 about the stairlift and the elevator. They told me the different options of stairlift that they had. They explained the difference in manual versus automatic and used versus new. They gave an idea of what that may look like with pricing and the differences behind it. The rep also talked about the installation, time, and how long it would take.
When the installers came in, they were very professional and got everything installed. It took about an hour and a half. It was quick. They got there early and the next thing I know, they were done. Then they explained how it worked. My mother utilizes it every day. It made things much better for her because the steps was very challenging. I had to use it too because I broke my foot and had to get surgery. So that was great as well. We haven't had any issues with it at all. I'm happy with it. It has good quality and it is safe. It has a little seat belt. I'm happy to see my mother feeling more independent with being able to go up and down the stairs.
Kimberly, we're so happy to hear that the stairlift has been such a positive addition to your home, making life easier for both you and your mother. We strive to make the process from initial inquiry to installation as smooth as possible, and we're glad our team met your expectations. It's wonderful to know your mother is feeling more independent, and we're here to support you both with any future needs.
Reviewed July 11, 2024
We got a basic stairlift from Mobility123 and though we can't add any attachment to it, it works well. We take care of an old lady and she needs it so we had it installed in her house. It helps her going up and down her house. The only thing is when the stairlift goes to the top, it stops very close to the stairs. It could be turned around and facing the other way, but still, we would like it if we could go up a little more.
Amanda, we're glad to hear that the basic stairlift is working well for the person you care for, and that it's helping her move around her house more easily. We understand your concern about the stopping position at the top of the stairs. While it's not always possible to add attachments or modify the stairlift's design due to safety regulations, we encourage you to reach out to our team.
We're happy to discuss your specific concerns and explore any potential options to optimize the stairlift's positioning for maximum convenience and safety.
Reviewed July 10, 2024
Mobility123 had the option to rent or to buy and they also had options to buy equipment that were used or lightly used. There were a lot of different options and I was glad that their rep didn't try to sell me something I did not want. She was very pleasant and she was reachable at God-forbidden hours. I would leave a voicemail on a Sunday and she actually answered the phone. I reached out to her in January but the house was under renovations which stretched on to six months. When we were ready to move forward with the purchasing, I thought maybe she had forgotten about us and thought maybe we weren't really that interested but she remembered everything.
My brother was there for the installation and it took them three to four hours from start to finish. Then, after the installation, the young lady called to see how everything was going and spoke to my brother. We had the stairlift installed for my parents and it works just fine. What I like most is the fact that when the chair gets to the top of the stairs, it swivels so you can step off on the actual landing of the stairs instead of the little step thing that comes with it. It was the better move for us instead of getting an addition put on the house. For them to not have to go up the stairs was more cost-effective for us. It serves its purpose and then some, so I'm grateful for that. I could put the folded towels and sheets on it and send it upstairs.
Lyan, we are so happy to hear that you appreciated the variety of options available, including the choice to rent or buy new or lightly used equipment. Our team is committed to finding the best solution for each customer's needs and budget. We're also pleased to know that our representative provided exceptional service, going above and beyond to ensure your satisfaction.
It sounds like the stairlift is making a real difference for your parents, and we're glad we could help make their lives a little easier.
Reviewed July 3, 2024
We got a chairlift from Mobility and the installation was very quick. We needed it very quickly and we got it within two days and it was wonderful. Everything's good. I would recommend them to other people.
Diane, we are so glad we were able to provide you with a chairlift quickly in your time of need. We appreciate your recommendation!
Reviewed July 3, 2024
We got a Bruno stairlift from Mobility123. They were very thorough, very accessible and very efficient with the installation. They came on the day and the time that they said they would come. They did the job quickly. They explained the operation of the stairlift to me.
Trinna, thank you for sharing your experience. We're happy to hear that you were pleased with the entire process, from our thoroughness and accessibility to the efficient installation of your Bruno stairlift.
Our team takes pride in providing excellent service and clear explanations to ensure our customers feel confident and comfortable using their new stairlifts.
Reviewed July 2, 2024
Mobility123 picked up the phone, gave us a quote, and gave us a number of options to purchase or rent. They were able to come out, measure and install in a short period of time. It was seamless. They were in and out, neat, and showed us how to use the chair. It couldn't have been an easier experience.
Jess, we appreciate your feedback! Our goal is to make the process of getting a stairlift as easy and stress-free as possible. We're glad to hear that our team provided you with a seamless and positive experience.
Reviewed July 2, 2024
The installation was fine although they had to come back because we decided to take the handrail off because we didn't have enough room to walk up the stairs. They came right back and everything was good.
Sadie, we're glad to hear that the installation of your stairlift went well overall. We appreciate that you let us know about the handrail, and we're happy our team was able to come back promptly to make sure everything worked perfectly for you.
Reviewed July 2, 2024
I called Mobility123 and made arrangements. A rep came, measured everything and figured out what he needed to put on the stairs. The stairlift has been working great. Mobility123 was professional. They've done everything they said that they would do. They were on time and they explained the product to me and how to use it after they installed it. The guarantee on the equipment and the labor were explained to me as well.
Ronald, we appreciate you taking the time to share your positive experience. We strive to make the process of getting a stairlift as easy as possible for our customers.
Our team is committed to providing professional service and ensuring your satisfaction with our products.
Reviewed July 2, 2024
I got a Bruno stairlift with Mobility123. I called them on Tuesday, told them what I was looking for and asked them about some options. They came out and did a survey. They said they needed $500 for a deposit and I had to send them pictures in the meantime - top steps, bottom of the steps. They have two versions. One was 300 pounds, and the other was 400 pounds but we didn't need a 400-pound.
On Friday, they came out, installed the unit and were done in an hour and a half. It's a nice stairlift. It is 12 volts and has the batteries built into it. There's also a charger for the top. It's got the sensors so if something on the steps runs to somebody, it shuts off, which is great. It has the main power switch, so you can power it off if you want to. There is also a remote control. I have one at the top and one at the bottom of the stairs. This way, you can physically call the stairlift. I like the one piece that mounts on the stairs. It's very small and compact. The other unit I had had two big eye beams and those alone were about 140 pounds.
Pat, we are so glad to hear you are happy with your new Bruno stairlift! It sounds like our team provided you with all the information you needed to make the right choice for your home.
We appreciate you choosing Mobility123.
Reviewed July 2, 2024
The girl who helped me was wonderful. Her name was Joana. She took care of the arrangements because we had to arrange someone to be here. The gentleman came to our convenience to install everything and everything was installed okay. I would recommend the stairlift and I already recommended them to someone else.
Maria, thank you for sharing your positive feedback. We're thrilled to hear that we provided you with excellent service and that our team was able to accommodate your scheduling needs for the stairlift installation.
We appreciate your recommendation!
Reviewed July 2, 2024
I rented a stairlift from Mobility123. The sales consultation was wonderful. The girl understood my circumstance with my mom, how sick my mom was at the time, and she immediately made arrangements for her to get it within a couple of days. The stairlift worked well. Unfortunately, my mom passed and they came out and removed it within a couple of days.
Jaimie, we appreciate you taking the time to share your experience. We are so glad to hear that our team was able to quickly provide a stairlift for your mom. We understand how important it is to have access to reliable mobility solutions, especially during challenging times.
We strive to make the process as easy as possible for our customers. We are thinking of you and your family.
Reviewed June 22, 2024
Brett and Merlin were on time for the installation. They worked hard and diligently for over four hours (no breaks). They cleaned up afterwards and reviewed the usage of the stair lift they installed. I am very pleased with their work and the new stair lift. Thank you for your help.
Barbara, we're thrilled to hear about your positive stairlift experience with Brett and Merlin during your stairlift installation. We appreciate you noting their punctuality, hard work, and attention to detail.
It's great that they took the time to clean up and ensure you were comfortable with operating your new stairlift. We're pleased that you're happy with both their work and the product.
Thank you for choosing Mobility123!
Reviewed June 6, 2024
Everything's been great in my experience with Mobility123. It's a brand-new chairlift. Everything works like they said it would and I'm happy with it. The installers were also neat and clean and they explained everything.
Trish, we're delighted to hear about your positive experience with Mobility123! We strive to deliver on our promises, providing reliable products and excellent service. We're glad that your new chairlift is working well and that our installers provided a neat, clean, and informative installation experience.
Thank you for choosing Mobility123!
Reviewed May 26, 2024
The stairlift is working well. It's very convenient for my mother-in-law. The ease of use is very good because it's foldable. She knows exactly how to set it up, put on her belt, and it's very comfortable for her to sit down. The best part is there is a mechanical switch on the chair and they've given us two remotes, one on the top and one at the bottom. So if she comes up and we don't want the chair to be slightly blocking, we can just use the remote and park it downstairs. That's quite good. She used to struggle climbing up the stairs. But now, it's comfortable for her to go up and down. So that strain is not there anymore on her feet.
Anuradha, we're so happy to hear that the stairlift has been a valuable addition to your home, providing your mother-in-law with greater comfort, convenience, and independence. It's wonderful that she finds the chair easy to use and that the features, such as the foldable design and remote controls, enhance its practicality.
We're thrilled that the stairlift is easing her strain and making it easier for her to navigate between floors.
Thank you for choosing Mobility123!
Reviewed May 25, 2024
Mobility123 gave us a date of one week. But when we told them how urgent it was, they came in two days. Also, they said to call for maintenance or any questions. Our chairlift works well. It does what it's supposed to do. Easy to use. We're very happy.
Jamie, we're thrilled that we could accommodate your urgent need for a chairlift and expedite the installation within two days. We understand that accessibility needs can arise unexpectedly, and we strive to be flexible and responsive to our customers' timelines.
We're pleased to hear that your chairlift is working well and meeting your expectations for ease of use. Remember, our team is always here to answer any questions or provide maintenance support whenever needed!
Reviewed May 25, 2024
I got a straight up and down stairlift from Mobility123. So far, it's good. It works well.
John, we're glad to hear that your straight stairlift is working well! We appreciate you choosing Mobility123 and are here for you if you have any questions or need assistance in the future.
Reviewed May 25, 2024
I called Mobility123 and got the quote. I got the stairlift that goes straight up and down. I'm a repeat customer and the price is the same as if I am a new.
Siavash, we're thrilled to have you as a repeat customer! We strive to offer competitive pricing on all our products, regardless of whether it's a customer's first or fifth purchase.
We appreciate your continued trust in Mobility123!
Reviewed May 25, 2024
Mobility123 did a great job. They asked all the right questions during the consultation and made sure I got what I needed. Also, they did it on a timely basis. I spoke to them on a Friday and they put in the lift by Tuesday. I needed it done quickly and they gave me just what I needed. Then, they showed me how to use it, how to go up and down, and how to use the remote. They came back once or twice for me to make sure everything was great. At first, the foot pedal where you put your feet on didn't work but they came back in one day and fixed it for me. They reacted to it very quickly so I'm left with a feeling that if I have a problem, they're gonna be very reactive to that problem and that's important to me. It was a very good experience and I would recommend them to anyone who needs it.
Phillip, we're delighted to hear about your positive experience with Mobility123! We appreciate you recognizing our commitment to thorough consultations, efficient service, and comprehensive product demonstrations. We understand the importance of a quick turnaround time and are glad we could accommodate your needs promptly.
We're also pleased that our team addressed the foot pedal issue swiftly and efficiently. Your satisfaction is our priority, and we appreciate you recommending Mobility123!
Reviewed May 24, 2024
I had a great experience with Mobility 123! Everything from my initial call to Julianne to stairlift installation by Zach and Brayan only took a few days! The communication was great from everyone and they were prompt, courteous and professional. They took their time explaining to my mother how to use the lift. I would highly recommend this company!
Mary, thank you for sharing your wonderful experience with Mobility123! We're dedicated to providing efficient and reliable service, and we're thrilled that we were able to install your mother's stairlift so quickly. We appreciate you recognizing Julianne, Zach, and Brayan for their excellent communication, professionalism, and dedication to customer satisfaction.
We're thrilled to know that you highly recommend Mobility123!
Reviewed May 1, 2024
I was extremely impressed with Mobility 123 from the initial contact with Amber in the office to the installation provided by Zach and Brian at my home. The entire process went as smooth as possible, they were very courteous and pleasant. I felt comfortable asking them questions to help me make my decision.
Edwin, we're thrilled to hear about your positive experience with Mobility123, from your initial interactions with Amber to the installation of your Bruno stairlift by Zach and Brian. We strive to create a comfortable and informative environment for our customers, and it's rewarding to know that we succeeded in doing so for you.
Thank you for choosing Mobility123 and for sharing your feedback.
Reviewed April 28, 2024
The reps were very well-informed. I understood them and I was prepared to continue. The stairlift performs well. It’s sturdy and accommodates the need. It fits very well. The people who use it have dementia and they seem happier. They could travel around the house more. If you have a family member that need or if you know of anyone that needs a good, strong, dependable stairlift, I would recommend Mobility123.
George, we appreciate your thoughtful review and recommendation. We're pleased that our representatives provided you with clear and informative guidance throughout the process. It's rewarding to hear that the stairlift is not only sturdy and reliable but also contributing to the well-being and happiness of your family members.
Increased mobility can make a significant difference in quality of life, and we're grateful to have played a part in that for your loved ones.
Thank you for choosing Mobility123.
Reviewed April 25, 2024
They were very prompt, good with getting me prices, and when they came out and did the work, they did a great job. They were clean and neat. Everything was good. They were good throughout the whole process. I was very happy with them. The product was for my father and he's had it for three weeks now. It's very easy to use, safe and just a great product.
Jason, we appreciate your comprehensive feedback and are thrilled to hear about your positive experience with Mobility123, from the initial price quotes to the clean and efficient installation. We strive to make the entire process as smooth and stress-free as possible for our customers. It's wonderful to know that your father is finding the stairlift easy to use and that it's enhancing his safety and independence.
Thank you for entrusting Mobility123 with your father's accessibility needs.
Reviewed April 25, 2024
The installers of our chairlift were very good. They knew exactly what they were doing. I was pleased with the way they installed it. I love it. I have an office in the basement and I could not get there because I can't do the steps anymore. I wasn't looking for a new one. I was looking for a good, used one because it was to go to my basement. The lady I got it from was very nice and also informative about what she had.
Joseph, we're happy to hear that you had a positive experience with the installation of your chairlift. Our technicians are trained professionals who take pride in their work, ensuring each installation is done correctly and efficiently. We understand how important it is to have reliable access to all areas of your home, and we're glad the chairlift is serving you well. It sounds like you also had a great experience finding the right pre-owned stairlift for your needs.
Thank you for choosing Mobility123!
Reviewed April 25, 2024
I had a very good experience with Mobility 123. They did a great job and they did it quickly. I'm very happy with it. The product is great. It's impacted my wife's life.
Todd, we're pleased to learn that your experience with Mobility123 was positive and that the stairlift has met your expectations. We recognize the profound effect a stairlift can have on daily living, and we're glad it has enhanced your wife's mobility. Thank you for choosing Mobility123, and we look forward to assisting you with any future requirements.
Reviewed April 25, 2024
I got a Bruno stairlift through Mobility123 and two service people did the installation. They were very good. The stairlift gets me up the stairs. It's very helpful and fits perfectly in my home.
Jack, we appreciate you taking the time to share your positive experience with Mobility123. We're pleased to hear that our service technicians provided a seamless and efficient installation of your Bruno Stairlift. Our team takes pride in ensuring each stairlift fits perfectly and meets the specific needs of our customers. We're glad the stairlift is proving to be a valuable addition to your home, providing you with increased accessibility and independence. Thank you for choosing Mobility123!
Reviewed April 25, 2024
Everything with Mobility123 was top-notch. The first lady I spoke with worked with me and kept in contact with me. When the technicians came out, they were quick. My mother likes the stairlift. She uses the hand device. I put her in there, and she goes up and down.
Carolyn, we're thrilled to hear that your experience with Mobility123, from the initial consultation to the installation of your mother's stairlift, was positive. We're dedicated to providing excellent service and support, and it's rewarding to know that your mother is enjoying the independence and convenience her stairlift provides. Thank you for choosing Mobility123!
Reviewed April 24, 2024
Mobility123 was quick to respond, able to come out and install the lift. They were on time. Everything was seamless. Everyone is very friendly, nice and professional.
Thank you for taking the time to share your positive stairlift experience! We're committed to providing responsive service and a smooth process for all our customers, so we're delighted to hear that we delivered. We're so happy you found our team professional and friendly!
Reviewed April 6, 2024
My experience with Mobility123 was great. They were professional. I got the low-end lift because I'm not heavy. The sales reps were prompt. The installation happened in two days after I talked to them. The installers were great. They came in, did the installation, explained everything to me, and I'm very happy. The stairlift is amazing. I fell and broke my back, and I feel secure going down the stairs now, where before, I was having major stress doing that.
Thank you so much for sharing your positive experience with Mobility123. We're so glad that our team was able to help you regain your confidence and independence with the stairlift. Providing solutions that make a real difference in our customers' lives is what drives us. We're thrilled to know you're feeling secure and happy with the product.
Reviewed April 1, 2024
they did a follow-up call the day that we got it to make sure the installation went fine. I also had no problems navigating my way around their website. The chairlift is very quiet and so far, we've been 100% satisfied.
Thank you so much for taking the time to share this wonderful stairlift review! We're delighted to hear that your experience with Mobility123 was easy and enjoyable. We strive to provide friendly service and smooth installations for all our customers. Your positive feedback means a lot!
Reviewed March 28, 2024
The installation of the stairlift for my mother-in-law went well but they didn't give her much training on it. She didn't know how to use it when they left. She took it up the top of the stairs and then couldn't ride it down so she crawled down the steps. The next day, my wife had to go and show her how to use it. But the quality is good.
Thank you for sharing your experience. We understand the importance of thorough training and apologize if there was a misunderstanding during the initial session with your mother-in-law. Sometimes operating new equipment can feel a bit overwhelming afterwards. We're more than happy to schedule a follow-up visit for additional training or clarification. Ensuring that your mother-in-law feels safe and comfortable using the stairlift is our priority. Please reach out to us so we can arrange a convenient time for the additional training. We will also reach out to you to schedule the training.
Reviewed March 27, 2024
The sales reps were very prompt getting back to me and they were very concise with their explanation of their products. They came out quickly, evaluated our needs, and got to install the chairlift within a week. The installers were great. They wore covers on their shoes when they were in the house and made sure not to bang the walls or anything like that.
Thank you for the wonderful review! We're committed to providing responsive service and clear explanations to make the process as easy as possible for our customers. We're so glad to hear that our sales and installation teams exceeded your expectations. We take pride in our professionalism and strive to treat every home with the utmost respect.
Reviewed March 27, 2024
It's great with Mobility. They came in one day and told us what we needed. We got an electrician and then next day, Mobility installed the stairlift. The installers were nice and cleaned up after themselves. I've used the stairlift several times and I've had no issues. It helps me get downstairs to do the wash and go to the extra freezer downstairs.
Thank you so much for taking the time to share your positive experience with Mobility123. We're truly delighted to hear that our stairlift is making a difference in your daily life. It's always our goal to provide quick and efficient solutions, and we're glad our team was able to make the process smooth for you. We appreciate your kind words and are always here if you need anything!
Reviewed March 6, 2024
We went with Mobility123 because it was recommended by a gentleman whose wife used it and was happy. The sales visit was very good and if I asked any questions, they would respond. Then, when the gentleman came to install it, they were very efficient. They came when they said they were going to and explained everything to us. I really appreciated their professionalism and the quality of the stairlift is very good. It stops on the fifth step like it's supposed to and then continues. The only thing is mine is very loud on the way upstairs right above the five. It's almost like a ride on the boardwalk, like clickity-clackity. Someone was supposed to come here today and but nobody came.
We're so glad to hear that you had a great experience with Mobility123! It's wonderful that your stairlift was recommended by someone who had a positive experience with us. We take pride in our professionalism and the quality of our products, so it means a lot to know that our sales team and installation experts took good care of you.
We're sorry about the noise issue you're experiencing with your stairlift. That clickity-clackity sound definitely doesn't sound right! We apologize for the mix-up with the appointment today. That's on us, and we'll make it right.
Our customer service team will be in touch ASAP to schedule a time that works for you to have a technician come out and take a look at your stairlift. We want to make sure it's running smoothly and quietly, just like it should.
Thank you so much for choosing Mobility123 and for sharing your feedback. We truly appreciate your business and the opportunity to serve you better. If there's anything else we can do to help, please don't hesitate to let us know!
Reviewed March 6, 2024
The sales rep answered all of my questions, and installation was even better. The installers were so professional and courteous, knew exactly what they were doing, and were in and out in a jiffy. They have amazing customer service, and the chairlift is great. My mom uses it, and she loves it. So far, it's a very sturdy product. And it has all the features that are necessary. I can't ask for anything more.
Thanks so much for your awesome review! We're thrilled to hear that your mom is loving her new chairlift. It's great to know that our sales rep was able to answer all your questions and that the installation process was a breeze.
We take a lot of pride in our amazing team of installers. They're the best in the business, and it shows in their professionalism and efficiency. We're glad they were able to get everything set up quickly and smoothly for you.
At Mobility123, we're committed to providing top-notch customer service and high-quality products that make a real difference in people's lives. It means the world to us to hear that your mom is enjoying her sturdy, feature-packed chairlift.
Thank you for choosing Mobility123 and for taking the time to share your positive experience. We're here for you and your mom whenever you need us. If there's anything else we can do to help, just give us a shout!
Reviewed March 5, 2024
Mobility123 answered all questions and provided the information our family member needed. With me, the rep was able to answer my questions immediately. And she got back to me within a quick turnaround time. We went with a Bruno stairlift. I liked the price. It has been serving its purpose. The person who did the installation, from what I was told, was very friendly. And when I showed up at the end, he seemed to know what he was doing. They were fast and effective.
We're so happy to hear that Mobility123 was able to provide you and your family member with the information and support you needed! Our team is dedicated to being responsive and knowledgeable, so it's fantastic to know that we were able to answer your questions quickly and thoroughly.
It's great that you chose the Bruno stairlift and that it's serving its purpose well. We stand behind the quality and value of our products, and we're thrilled that you found the price to be a good fit for your needs.
We're also delighted to hear that the installation process went smoothly. Our installers are not only skilled at what they do but also friendly and professional. It's important to us that our customers feel comfortable and confident throughout the entire process.
Thank you so much for sharing your positive experience with Mobility123. We truly appreciate your business and the opportunity to help your family member regain their mobility and independence. If there's anything else we can assist with, please don't hesitate to reach out!
Reviewed March 5, 2024
The gentleman from Mobility 123 who came out explained everything. He was very thorough. He said they could install it whenever I was ready. I called and they came out and installed it. The two guys who put it in did a nice job. They weren't here very long. They also explained the procedure of how it works when they were here after they finished installing it. The stairlift from Mobility 123 seems to be working fine. It seemed to be very clean-cut looking and not too visible on the stairs. I needed the lift, but I didn't want it to stick out much. And this is nice. Even though it's slim-looking and almost invisible, it seems to work well. It carries up to 300 pounds. I'm nowhere near that weight, but it's certainly comfortable to sit on.
We're thrilled to hear about your wonderful experience with Mobility123! It's great to know that our representative was thorough in explaining everything to you and that the installation process was seamless.
Our team takes pride in their work, and it's fantastic that the two installers did a nice job and efficiently completed the installation. We're also glad they took the time to walk you through how the stairlift operates, ensuring that you feel comfortable and confident using it.
We understand that while you needed the stairlift, you didn't want it to be too conspicuous. That's why we offer sleek and modern designs that blend in with your home's aesthetics. It's wonderful to hear that you find the stairlift clean-cut looking and almost invisible on your stairs.
It's also great to know that despite its slim appearance, the stairlift is comfortable to sit on and has a weight capacity that meets your needs. We strive to provide products that are not only functional but also comfortable and reliable.
Thank you for choosing Mobility123 and for sharing your positive experience with us. We're here to help you maintain your independence and make your life easier. If you ever need anything else, please don't hesitate to reach out!
Reviewed Feb. 15, 2024
I had a great experience with Mobility 123. They came out in a day that I asked them to. They measured, we paid, and they came in three days later and installed. Within an hour, the product was up and running. The tech was very informative and professional. He did his job and he explained everything to us. I've recommended them to the BAYADA nurses that came out to the house.
Wow, thank you so much for the glowing review and for recommending Mobility123 to the BAYADA nurses! We're thrilled to hear that you had such a great experience with our team.
It's fantastic that we were able to accommodate your schedule and come out to measure on the day you requested. We understand that time is of the essence when it comes to improving mobility and independence, so we always strive to be prompt and efficient.
We're also delighted to hear that the installation process was quick and smooth, with your new product up and running within an hour. Our skilled technicians take pride in their work and aim to provide top-notch service to every customer.
It's great to know that the tech who installed your product was informative, professional, and took the time to explain everything to you. We want our customers to feel confident and comfortable with their new equipment, and we're happy to answer any questions along the way.
Thank you again for choosing Mobility123 and for sharing your positive experience with others. We truly appreciate your business and the opportunity to help you or your loved one regain mobility and independence. If there's anything else we can assist with, please don't hesitate to reach out!
Reviewed Feb. 15, 2024
My chair lift works fine, and the seat is nice, sturdy and strong. I have problems in my legs, and the chair lift has been really helpful and a lifesaver for me. It saved me from a lot of pain, and I could bring my stuff up and down in my lap with the chair. I'm really satisfied with Mobility123.
We're so happy to hear that your chair lift from Mobility123 has been a lifesaver for you! It's wonderful to know that it's helping you navigate your home with less pain and more ease.
We understand how challenging mobility issues can be, and we're thrilled that our product is making a positive difference in your daily life. It's great to hear that the chair lift is working well and that the seat is sturdy and comfortable. We take pride in offering high-quality products that our customers can rely on.
It's also fantastic that you're able to use the chair lift to transport items up and down the stairs with you. We know that every little bit of independence counts, and we're glad that our product is helping you maintain yours.
Your satisfaction is our top priority, and we're delighted to hear that you're really happy with Mobility123. Thank you for choosing us and for sharing your experience. If there's anything else we can do to support you, please don't hesitate to reach out.
Reviewed Feb. 15, 2024
The whole staff of Mobility123 was very pleasant and efficient. The installation took about a couple of days from the time we made the purchase but it was very quick. So far, the product is good but every so often it makes a heavy noise.
Thank you for sharing your experience with Mobility123! We're thrilled to hear that our entire staff was pleasant and efficient throughout your interactions with us. We strive to provide top-notch customer service, and it means a lot to know that we succeeded in making your experience a positive one.
We're also glad to hear that the installation process was quick and smooth, taking only a couple of days from the time of purchase. Our team works hard to ensure that our customers can start enjoying their new equipment as soon as possible.
We're happy to know that overall, the product is working well for you. However, we apologize for any concern caused by the occasional heavy noise you mentioned. Please know that we take this feedback seriously and want to ensure that your equipment is functioning optimally.
Our customer service team will be reaching out to you shortly to gather more information about the noise issue and to schedule a convenient time for one of our skilled technicians to come and assess the situation. We want to make sure that your equipment is running smoothly and quietly, just as it should be.
Thank you again for choosing Mobility123 and for bringing this matter to our attention. We appreciate your business and the opportunity to serve you better. If there's anything else we can assist with, please don't hesitate to let us know.
Reviewed Jan. 28, 2024
I spoke to the girl from Mobility123 on the phone who set me up with an appointment within two days. A guy came out, took the specifics of what I needed, and somebody was out here the next day and put it in. We had a great demonstration and everything from the guy who put it in there. He was really good. The stairlift fits in the stairwell nicely. He told me it wouldn't block anything. It's great.
As far as the functionality, it's easy for my mom to maneuver. He set it up so she didn't have to walk around to sit in it. She can just walk to it, sit down, and do her thing. At first, she thought we were trying to say she was old, but now she rides down all the time, up and down the stairs. So, it's really nice. Usually, when my mother would try to walk back up, she'd be so tired. She’d stop every couple of steps. So, she would go to bed early. Now she is hanging out with us at 9:00 and 10 o'clock at night because she knows she didn’t have to walk up those steps.
It's fantastic to hear that your experience with Mobility123 was so positive and efficient. The quick response in setting up an appointment and the timely installation are great examples of our commitment to customer service. It's also reassuring to know that the installation process was thoroughly explained and that the stairlift fits well in your stairwell without causing any obstructions.
Most importantly, it's wonderful to hear how the stairlift has improved your mother's quality of life. The fact that she finds it easy to use and that it has significantly reduced her physical exertion is a significant benefit. It's great to know she's now able to enjoy more time with the family without the worry and fatigue associated with climbing stairs.
This kind of feedback is invaluable, as it highlights the impact these mobility solutions can have on everyday life. If you or your mother have any further questions, need assistance, or wish to explore additional products or services, please don't hesitate to reach out. Mobility123 is here to support your family's needs and ensure continued satisfaction with our products and services.
Reviewed Jan. 28, 2024
The salesperson was very knowledgeable and everything went as planned with the installation. My father-in-law thinks the stairlift is great. It’s a perfect fit in the stairwell though it’s a little bulky. It's excellent. Mobility123 did a great job.
Reviewed Jan. 27, 2024
I got a stairlift rental with Mobility123. They had the best price and their product is great. As far as the presentation, it was very nice. It was clean. It worked well. I would recommend Mobility123.
We're thrilled to know that our stairlift rental service has met your expectations in terms of both cost and quality. It's our top priority at Mobility123 to ensure that our products are not only functional but also seamlessly integrate into your home environment in a clean and efficient manner.
The fact that you're considering recommending our services is incredibly rewarding for us. It's affirming to hear how our stairlift has improved daily life, making evenings more enjoyable and less tiresome for your mother. We understand the importance of maintaining a sense of normalcy and independence, and we're glad our solution has contributed to this.
If there are any additional needs or questions regarding the stairlift or other mobility solutions, please remember that we at Mobility123 are always here to help. Ensuring your satisfaction and providing ongoing support is our commitment to you.
Reviewed Jan. 26, 2024
The quality of the stairlift is excellent. I was told that there was one person who came in and he did an excellent job. I'd highly recommend them.
It's wonderful to hear that the quality of the stairlift has met your expectations and that the installation process was handled excellently by the technician. Positive feedback about the professional service and product quality is always encouraging.
Your recommendation of Mobility123 and the stairlifts to others is greatly appreciated. It's an affirmation of the company's commitment to delivering high-quality products and services. If you, your family, or anyone you recommend to us have any questions, need further assistance, or are interested in exploring other mobility solutions, please feel free to reach out. We are here to help ensure the best experience with our products and services.
Reviewed Jan. 26, 2024
We got two stairlifts. We have one for upstairs and one for the basement. I had many questions about it before we installed it, and they answered all the questions. They told us how you could rent or buy it. The stairlifts fit great in the stairs. There's enough room to walk down if you're not using it. Craig came the first day to measure and then he came back with Zach the next day. They explained exactly how much weight we could put on it and how to use it and not to step on certain parts like the foot rest.
It's great to hear that the stairlifts are well-fitted and allow enough room to walk down the stairs comfortably. It sounds like Craig and Zach provided thorough information on the weight limits and proper usage of the stairlifts, which is essential for ensuring safety and longevity of the equipment.
If you have any further questions about the stairlifts, need assistance with maintenance, or require more detailed information about specific features or usage guidelines, feel free to ask. Our goal is to support you in making the most out of your Mobility123 products.
Reviewed Jan. 17, 2024
Mobility123 came out twice and made measurements. The third time, they came out and put it up, and I kept telling them I didn't think that the stairs were big enough. It’s steep with 22 steps. They had to cut the railing off, but they cut the railing off on the other side, so now if somebody else is walking down, they don't have a railing. I'm handicapped myself, and there's not enough room. I just don't feel like they listened to me. It was all work.
Thank you, Dorothy, for taking the time to share your feedback. We appreciate the opportunity to clarify a few important points about this installation.
This stairlift was installed specifically for Roxanne and was funded, reviewed, and approved through a New Jersey state-funded program based on her mobility needs. The equipment and configuration were selected to ensure the lift works safely and reliably for her.
The staircase has 17 steps and measures 31 inches wide, which exceeds the manufacturer’s minimum requirement of 28 inches. The stairlift is operating properly and as intended for Roxanne.
To accommodate the lift, one handrail was removed while the other remained in place. We understand this can change how the staircase feels for others in the home, but these decisions were made to prioritize Roxanne’s safety and the correct operation of the lift, which was the purpose of the project.
After installation, the stairlift was fully demonstrated and accepted at the time of completion.
We understand that accessibility equipment designed for one person may not feel ideal for everyone in the household. However, the stairlift is functioning as designed and meeting Roxanne’s needs.
If you would like to discuss any questions or possible options, we are always happy to talk.
Thank you again for your feedback.
Reviewed Jan. 17, 2024
I went to Mobility 123 one day and talked to a gentleman. I said my wife needed a chairlift and they had a sample. It went up three steps. The next day, I brought my wife over. She gets weird. She gets claustrophobic by all kinds of stuff. So she sat in it and went up two steps, three steps, came down, and that was it. We bought it. So far, we have no problems with the quality of the stairlift.
Thank you for sharing your positive experience with Mobility123, Bob. We're delighted to hear that our showroom visit helped alleviate your wife's concerns about using a stairlift. It's reassuring to know that the hands-on demonstration provided her with the comfort and confidence needed to make a decision. We're glad that the stairlift is meeting your expectations in quality and functionality. Should you have any questions or need further assistance in the future, please feel free to reach out to us. We're here to ensure your continued satisfaction with your purchase.
Reviewed Jan. 17, 2024
I purchased an outdoor stairlift from Mobility 123. The reps took a look and took some measurements. They were professional and courteous. They were very nice. The installation was very quick and painless. It was good. They were done in the morning. They were great to work with. I would work with them again if the need arises.
Thank you for taking the time to share your experience with Mobility123, Nelson. We are thrilled to hear that your purchase and installation of an outdoor stairlift went so smoothly. Our team takes pride in offering professional, courteous service, and it's great to know that this was reflected in your experience. Knowing that the installation was quick and met your expectations is especially gratifying for us.
We appreciate your willingness to work with us again in the future and look forward to assisting you with any mobility needs that may arise. Remember, our team is always here to provide support and ensure your satisfaction.
Reviewed Nov. 15, 2023
I needed a stairlift for my 86 year old mom who was coming to live with me. I communicated with Mark who explained the stairlift options and then met with Natalie at my home who explained the whole installation procedure. Both representatives were superb. The chair was installed the week before my mom arrived. The chair has been working fine and my mom has learned to use it. Mobility123 even came out to change the up/down button on the chair to the left side since my mom is a lefty. Bravo Mobility123 for a job well done.
Thank you for sharing your heartfelt experience with Mobility123, Yolanda. It's wonderful to hear that our team, especially Natalie, provided you with comprehensive and thoughtful service, ensuring that all your needs and those of your mom were met. We are committed to personalizing our services and products, and it's rewarding to know that adjusting the chair's controls for your mom's left-handed use has enhanced her comfort and usability.
We're glad that the stairlift was installed in time for your mom's arrival and that it's functioning well for her. If you or your mom have any further questions or require assistance with the stairlift, please don't hesitate to contact us. We are here to support you and ensure your mom continues to find the stairlift convenient and safe.
Reviewed Nov. 10, 2023
I highly recommend Mobility 1-2-3 if you need a stairlift installed. We needed a custom installation due to the curved staircase and they did a great job. Customer service was excellent & the technicians that did the install were professionals who patiently addressed concerns and listened to suggestions to ensure that the installation met our needs.
Thank you for your glowing review and for recommending Mobility123, Manisha. We are thrilled to hear about your positive experience with our team, especially in handling the custom installation for your curved staircase. Our goal is to provide not just excellent products, but also exceptional customer service and professional installation.
It's gratifying to know that our technicians were attentive to your concerns and suggestions, ensuring the installation was tailored to meet your specific needs. We believe that good communication and understanding our customers' requirements are key to delivering satisfactory service.
Should you need any further assistance or have more suggestions, we are always here to listen and help. We look forward to being of service to you in the future.
Reviewed Nov. 6, 2023
I got the best price from Mobility123. I purchased Bruno. They're top-rated for the service, warranty, and quality. I'm extremely happy. But there was a little hiccup. They came to install the one day, and the gentleman that had measured originally measured wrong. They brought everything they had. And when the tech looked, he said, "This is measured wrong." So, they had to take everything back and reschedule three days later. I was a bit concerned at first. And they deducted an extra $100 for my inconvenience. But the installer did a good job when he came. And as long as I knew he was coming, I was fine. Also, I wish I saw on which step the stairlift would end. I would have liked it to go up a bit further, so it ended at the platform on the top. But it ends on the stair and then you turn the seat. But we're managing. My son uses it and we're happy with it.
Thank you for choosing Mobility123 for your Bruno stairlift purchase and for your understanding during the installation process, Pat. We apologize for the initial hiccup with the measurement and appreciate your patience as we rectified the situation. Your feedback is invaluable in helping us maintain high standards of service and accuracy.
We are glad to hear that despite the initial concern, the installation was completed to your satisfaction and that the compensation offered was accepted as a gesture of our commitment to your experience. Regarding the stairlifts stopping point, we strive to balance safety, functionality, and aesthetics in all our installations. However, we understand your preference for the stairlift to end at the top platform. If you wish to discuss potential adjustments or have any other queries, please feel free to reach out to us.
It's wonderful to know that the stairlift is being used and is making a positive difference for your son. Thank you for sharing your experience, and we're here to support you in any way we can.
Reviewed Nov. 5, 2023
We visited the local showroom. They answered all our questions and made the whole process hassle-free. Both the installers were great and the stairlift is excellent. We installed it to go from our living area down to the basement and I hadn't been down there in almost two years. So, we go up and down regularly and we're cleaning up the area. It's making a big difference.
We're thrilled to hear about your positive experience with Mobility123, from your visit to our local showroom to the seamless installation of your stairlift. It's our aim to provide a hassle-free process, and we're glad that we could answer all your questions and make the entire experience smooth for you.
It's particularly heartening to know that the stairlift has made such a significant impact on your life, allowing you to access your basement after a long time. We hope that the newfound ease of moving between floors continues to improve your quality of life and helps you enjoy every part of your home.
If you ever have more questions, need assistance, or want to share more about your journey with the stairlift, please don't hesitate to reach out. We're here to support you and ensure that your Mobility123 experience remains outstanding.
Reviewed Nov. 3, 2023
The rep from Mobility123 sat down with me with a book and told me about two different things. He explained how those products were and what they had to do. We got the one where the arm comes down and when you're going up the stairs, the arm goes up out of the way so it doesn't trip anybody. We couldn't afford the round one. So, the installers put one up one way and one up another way. The installation day was wonderful. The gentleman came on time and he was done installing the stairlift in an hour and 10 minutes. He was very good. We would recommend him highly and the place. The stairlift was for my sister and she was very happy. He made her ride up and down quite a few times, and showed her how to stop and go. My sister can't walk. So she gets on the chair and goes, and she's upstairs.
Thank you so much for taking the time to share your experience with Mobility123. We're delighted to hear that our representative was able to provide you with a detailed and informative consultation, helping you choose the right stairlift for your needs. It's great to know that the chosen stairlift, with its safety feature of the moving arm, is meeting your expectations and making mobility easier for your sister.
We are also pleased to hear about the efficient and professional installation process. Ensuring that your sister felt comfortable and confident using the stairlift by providing hands-on training reflects our commitment to customer care. It's heartening to know that the stairlift has significantly improved her mobility and independence.
We're grateful for your high recommendation and are here to assist should you need any further support or have any questions. Your satisfaction and your sister's happiness with the stairlift mean the world to us.
Reviewed Oct. 29, 2023
I called Mobility123 and they were able to provide us with the services that we need. They sent out a technician and the measurements. Also, the young lady that helped us was understanding and patient. She was able to give us exactly what we were looking for. However, it didn't go through and we canceled it because the person passed away.
Thank you for sharing your experience, Massiel. While we're pleased to hear that our team was prompt, understanding, and patient in helping to meet your needs, we're deeply sorry to learn of the loss that led to the cancellation of your service.
We appreciate your recognition of our team's efforts to provide you with exactly what you were looking for. Even in situations that don't culminate in a completed project, our goal is to offer respectful and diligent service.
Thank you for considering Mobility123 during what must have been a difficult time. Should you have any future needs, we are here to assist you.
Reviewed Oct. 28, 2023
Mobility123 did a stairlift and a Hoyer lift. They had done a walk-in shower too. Everybody was very kind and explained everything. But I'm gonna call them about the stairs because when you push the button, it hesitates. They might have to speed it up. But the product itself seems good so far. The installation was smooth. It didn't take long. They did an excellent job and I would recommend them to other people.
Thank you for your review, Gilda. We're pleased to hear that you had a positive experience with the installation of multiple products, including a stairlift, ceiling lift, and walk-in shower. Your satisfaction with our team's kindness and clear explanations is also highly encouraging, as these are important facets of our customer service.
We appreciate your feedback regarding the stairlift's hesitation. We take this very seriously and will certainly address it promptly to ensure that the product performs to your expectations.
It's great to hear that you would recommend us. Thank you for choosing Mobility123, and we're here to assist with any future needs or adjustments, including the stairlift's speed.
Reviewed Oct. 26, 2023
The stairlift’s quality is average. It rattles a little bit but it’s alright. It gets me up and down and it works fine. I had trouble with the one here right now and Mobility123 is sending somebody first thing in the morning. According to the trouble I've been having with other companies, it's very easy to get in contact with their rep. The stairlift is gonna improve my availability to my homes.
Thank you for sharing your experience, Bob. We're pleased to hear that our customer service has met your expectations and that you've found it easy to get in touch with our team. Our aim is always to offer quick and reliable service, especially when it comes to addressing any issues.
We're also glad to hear that the stairlift is serving its functional purpose for you. However, we take your comments about the average quality and the rattling sound seriously. We're committed to improving the quality of our products and services, and your feedback is invaluable in that regard.
Thank you for choosing Mobility123 for your mobility needs. We look forward to enhancing your experience with us.
Reviewed Oct. 26, 2023
Everything was fine with the installation. It was quick. My husband dealt with the sales team and he said everything was good. It was a very nice experience overall. The stairlift is working fine. We’re using it every day and it's great.
Hi Maria. We're delighted to hear that both the installation process and your interactions with our sales team met your expectations. It's great to know that the stairlift is functioning well for you. Our goal is to provide a seamless and positive experience from start to finish, and it sounds like we've achieved that in your case.
Thank you for taking the time to share your experience. We appreciate your business and are here to assist with any future needs you may have.
Reviewed Oct. 26, 2023
A company I called kept hounding me and trying to force me into using them. At the same time, I called Mobility123 and asked for the same estimate for the same product. I told them that I wasn't ready to do it at that particular time they were fine with it. I don't like to be hounded when I'm doing things because it forces me to make mistakes. When I was ready to move forward, I called Mobility123 and they were more than accommodating. They gave me many choices and they didn't try and oversell me. They followed through on everything that they said they were going to do.
The installation of the stair lift for my mother was perfect. A gentleman showed up when I was told he was going to show up. He was very professional and he knew what he was doing. I've been around home repairs for a long time so I asked him different questions and he had the answers to them. The installation was quick. I as told how long it was gonna take and that was how long it took. The gentleman showed me the product and how it works. He made sure that I understood how exactly it worked and I let him go.
The quality of the product is just what I was told it was going to be. This stair lift added more life to my mom. I have recommended Mobility123 to other family members who were looking to do different things. I also recommended them to friends who were looking to do different things with their parents. If I recommend them that means I trust them.
Thank you for your review, Fred. We're pleased to hear that your experience with Mobility123 was positive and pressure-free. We understand that choosing a mobility solution is an important decision that shouldn't be rushed, and we're glad you felt accommodated throughout the process.
It's also good to know that you felt well-informed with the choices presented to you and that we followed through on our commitments. We strive for transparency and customer satisfaction at every step.
Thank you for choosing Mobility123 for your stairlift needs. We're here to assist you with any future requirements or concerns you may have.
Reviewed Oct. 26, 2023
I needed a stairlift for my mom to come home from the hospital and Mobility could get there the quickest. It's a family-owned company, which I discovered, and they were excellent in communication, understanding, and really trying to work with me to get my mom home. When they came and measured everything, I couldn't be there because I was with my mom at the hospital and they were so kind and just explained how far it would come out. I could picture it just from them telling me and the pictures they shared. The installers were only there one day and they took good care of the house. They were conscious of our home and what they had to do. We had to take down one railing on the side of where the stair is mounted because it would come out too far and it was perfect.
Also, we had them do the bathroom and they did a really wonderful job of putting in a walk-in shower, which is also wheelchair-accessible in a smaller bathroom. The home was built in 1948 so they were dealing with ceramic tile walls that they had to take out to put the insert in. It took them three days and it was great. Mobility had great workers that were just so polite to anyone that was coming in the house doing some other work.
Thank you for your detailed review, Cheri. We're thrilled to learn that we could meet your urgent needs and help make your home accessible for your mom's return from the hospital. Timeliness and effective communication are cornerstones of our service, and it's gratifying to know that these aspects stood out to you.
It's also great to hear that you felt our team was considerate and efficient during both the stairlift and walk-in shower installations. Older homes like yours often present unique challenges, and we're pleased that you're satisfied with how we handled the complexities of your 1948-built home.
We truly appreciate your recognition of our team's politeness and care for your home. Our aim is to deliver an exceptional experience, and it sounds like we've succeeded in your case.
Thank you for entrusting your mobility solutions to Mobility123. We're here for any future needs you or your mom may have.
Reviewed Oct. 26, 2023
The stairlift is very good. My dad can't use the stairs, so without it, he can't function. He uses it every day multiple times, and he likes it. It's comfortable and easy to use.
Thank you for your review, Rob. We're pleased to hear that the stairlift has made such a significant impact on your dad's daily life. The goal of our products is to enhance functionality and independence, so it's rewarding to know that we've achieved this for your family.
It's also great to hear that your dad finds the stairlift comfortable and user-friendly. Ease of use and comfort are among our top design considerations, and we're glad these features have met your expectations.
Thank you for choosing Mobility123 for your stairlift needs. We're here to assist with any future requirements or concerns you may have.
Reviewed Oct. 26, 2023
Mobility123 is super. I also interviewed two other companies and Mobility123 provided the best service and answered all my questions. The sales lady that came in was excellent. The stairlift is a beautiful unit. All friends that have seen it say that they can't believe it. I called it an elevator and they thought that they were gonna see some closet where you go in and it's like a box where you feel claustrophobic. When they saw this, they were amazed.
Thank you for your glowing review, Joseph. We're thrilled to hear that we stood out among the other companies you considered. Providing excellent service and answering all questions to ensure you're well-informed are key aspects of our customer-first approach.
It's also wonderful to hear that the stairlift has not only met but exceeded your expectations, and even those of your friends. We take pride in offering products that are not only functional but also aesthetically pleasing.
We're glad to have been able to deliver a solution that has amazed you and your friends, and that dispels the notion of a "claustrophobic box." Thank you for choosing Mobility123, and we're here to assist with any future needs you may have.
Mobility123 Company Information
- Company Name:
- Mobility123
- Website:
- www.mobility123.com
