Mobility123 Reviews
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About Mobility123
Mobility123 provides a range of independent living solutions and services across New Jersey and Philadelphia, dedicated to helping individuals maintain their independence at home. The company specializes in mobility products such as stairlifts and homelifts, along with adaptive remodeling and construction services. Partnering with trusted manufacturers like Bruno, Handicare and Access BDD, Mobility123 backs its products and services with a reliable in-house service team to ensure consistent, high-quality support.
- In-house service team
- Turnkey installation services
- Personalized quotes available
- Limited availability
- No upfront pricing
Our editor’s take on Mobility123
While Mobility123 offers a somewhat limited inventory in terms of manufacturers, it still provides a solid range of stairlift solutions to suit different accessibility needs and home configurations. With its local and turnkey installation services, the process is designed to be efficient and stress-free. The company focuses on personalized support and in-house servicing to help customers find the right solution tailored to their home.
Mobility123 products
Mobility123 sells straight and curved stair lifts for both indoor and outdoor use from three manufacturers: Bruno, Handicare and Access BDD. These manufacturers all offer their own products, accessories and warranties.
- Bruno: Bruno’s line includes models like the Elan, Elite, Curved Rail Elite and Outdoor Elite. These lifts are designed to accommodate a range of environments and preferences.
- Bruno Elan: An affordable, compact stairlift with a weight capacity of up to 300 pounds. The Elan offers a smooth and quiet ride, with a slim design that leaves plenty of space on the stairs.
- Bruno Elite: A premium stairlift with a higher weight capacity of up to 400 pounds. The Elite provides superior comfort, customizable options and an elegant design.
- Access BDD: Access BDD’s innovative stairlifts are crafted for effortless and seamless movement, prioritizing superior comfort and precision engineering.
- Flow X: Perfect for narrow staircases, the Flow X stairlift is precision-engineered for effortless movement and a snug fit on even the most challenging stairs.
- HomeGlide: The HomeGlide stairlift is versatile and robust, providing an elegant and efficient solution that enhances accessibility while blending seamlessly into your home.
- Handicare: Ideal for curved staircases, the Handicare Freecurve features a single-rail design to save space and fit your home’s unique layout.
- Handicare Freecurve: Designed specifically for curved staircases, the Freecurve offers a single-rail system that can be customized. It features ergonomic controls, safety sensors and a compact design.
How to get Mobility123
To get a stair lift from Mobility123, start by getting a customized quote. During the quote process, the team will ask about your accessibility needs, what your home looks like and your estimated budget. In most cases, the company will also complete an in-home evaluation to tailor a solution for you.
In addition to product and cost, the company will also help you navigate things like installation specifics, potential health insurance coverage and any financing options you may be eligible for.
Mobility123 services
Mobility123 offers stair lift installation, customer service and repairs. Its in-house construction team includes three full-time, state-licensed elevator mechanics.
Mobility123 also offers stair lift maintenance plans that help ensure your lift works how it should. These plans include regular cleaning and lubrication, adjustments and testing. These maintenance plans may be particularly useful for older relatives or those aging in place.
Mobility123 pricing
Because each stair lift installation is unique, Mobility123 doesn’t offer any information about the cost of purchasing and installing a lift. This is pretty standard in the industry, especially for companies that sell products from a handful of manufacturers. That said, you can get a free, no-obligation quote from the company.
In some cases, you may be eligible for discounts, financing or insurance rebates. A sales representative will discuss your options during the quote process.
Maintenance plans
Mobility123 sells three different maintenance and service plans:
- Basic: At $200 per year, this plan includes one annual maintenance service visit by a Mobility123 technician.
- Standard: For $350 per year, the Standard plan includes two annual maintenance service visits.
- Access: For a one-time fee of $1,250, you receive coverage on all parts and labor for the lifetime of your system. This plan charges just $49 for service and repair visits but does not include any annual maintenance.
How does Mobility123 compare?
Mobility123’s model selection is somewhat limited compared with competitors, but its manufacturers offer pretty standard warranties, with five-year coverage up to lifetime protection.
| Company | No. of models | Manufacturers | Price | Warranty | Can you rent? | |
|---|---|---|---|---|---|---|
 | 7 | Bruno, Access BDD, Savaria, Harmar | n/a | 5 years to lifetime | Yes | Get a Quote |
 | 15 | Access BDD, Hamar, Bruno Independent Living Aids | n/a | 5 years to lifetime | Yes | Learn more |
 | 18 | Bruno, Harmar | n/a | 2 years to lifetime | Yes | Get a Quote |
Mobility123 FAQ
Is Mobility123 legit?
Mobility123 is a legitimate company that offers a range of accessibility products and services throughout New Jersey and Philadelphia. While its inventory is somewhat limited, it staffs in-house construction experts and mobility specialists who are focused on local service and support.
What is Mobility123?
Mobility123 is a family-owned, local seller and installer of stair lifts in New Jersey and Philadelphia. Since 2003, its team has helped customers across the area find accessibility solutions that fit their needs and budget. It sells, installs and services stair lifts from Bruno, Handicare and Hamar.
How does Mobility123 work?
Mobility123 starts by conducting a free, no-obligation quote. This may include gathering information like your accessibility preferences, budget and needs. In many cases, one of its sales experts will visit your home to conduct an in-home evaluation. The company then creates a custom quote with a recommended product, how much it may cost and any installation details.
After installation, Mobility123 also offers annual maintenance plans and one-off service and repairs throughout New Jersey and Philadelphia.
Where is Mobility123 available?
Mobility123 is headquartered in Absecon, New Jersey, and offers services throughout New Jersey and Philadelphia.
Mobility123 Reviews
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- 4,643,722 reviews on ConsumerAffairs are verified.
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Reviewed Oct. 12, 2024
The actual negotiation and transaction process was very professional and well done by the young lady at Mobility123. Almost 100% of what I did in this transaction was done either over the phone or it was internet email notes. There was only one time that a gentleman came here for five minutes to take measurements, and the same gentleman came back a few days later to do the installation which went very well. It only took two hours and he was done. I've learned what the stairlift's features are and how to deal with them. I'm very satisfied.
Hi Charles. Thank you for your thoughtful review! We’re glad to hear that the entire process, from start to finish, went smoothly for you and that you’re satisfied with your new stairlift. It’s great to know our team was able to provide professional service both over the phone and during the installation.
If you ever need anything or have any questions about the stairlift's features, we’re here to assist.
Reviewed Oct. 13, 2024
My mom fell down the stairs and she was in the ICU. So we rushed into getting a stairlift and we got one from Mobility123. We've only had it for a month now and there are certain features that we have some questions about. The quality is well but the stairlift takes up most of the stairs. It seems flimsy, too. When we first got it, it was pretty quiet as it went up and down the stairs. But now, it's got this screeching sound and it's very loud.
The other thing is, my mom has got a fear now after falling down the stairs, so when she's at the top of the stairs, the way the seat turns doesn't feel safe. The belt should be more available. It's too far back for her to reach and she's only 4'11. So, just reaching over, is difficult for her. Aside from that, going into the chair is comfortable but getting out of it is scary once you're at the top of the stairs because the chair wobbles.
Besides those features, the chair is accessible, beneficial, and convenient to have. It helps with my mom not having to climb up the stairs. We also use it as a dumb waiter for heavy things that she cannot carry up and down and the stairs. The remote is wonderful, too. We're renting the stairlift right now with the option to purchase and we know my mom is going to need to purchase it. We're paying $100 a month for the rental, because I paid everything cash upfront, and with the six months, they'll use whatever we use for the rental towards the purchase of what we already have here. But we need to upgrade it. Her turning the chair is what's bringing on the anxiety and if the chair would turn on its own, that what would be more feasible and safer.
Other than that, the service from Mobility123 was very nice and they were very communicative. The gentleman who came here to give me the feedback of everything was very knowledgeable. I've also wanted to know about getting a shower, because we're going to need that as well, but I have not heard back from them on that. Their website also needs to be more informative for the people who are ignorant to the device. I'm a nurse practitioner and these are things that, moving forward, I need to be able to educate my patients on as far as the mobility and people who have two-storey homes.
Hi Marie,
Thanks for the detailed review! It's great you're finding the stairlift helpful for your mom and even as a "dumbwaiter"! We understand your concerns about the space it takes up and the recent noise. We'll be in touch to schedule a service visit to address that screeching sound – that's definitely not normal.
Regarding your mom's comfort and safety, we want to find a solution that works for her. The seat turning and belt accessibility are important points. We're always looking for ways to improve and will pass your suggestions along to the team.
In the meantime, please don't hesitate to call us with any questions about the stairlift's features or to discuss upgrading to a model that better suits your mom's needs. We want her to feel completely secure and confident using it.
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Reviewed Sept. 21, 2024
Mobility123 was the first one that I called. I wanted a particular one for a particular time and they didn't have that item. So it took longer than I had anticipated. When I first started with them, it said that they could have it done in 24 hours, which is what I wanted, and it didn't happen that way. I had to wait a few days. But the people who took the orders were very nice on the phone and explained everything. But Mobility did not deliver the right item so when the people came to install the chairlift, they had to leave to pick up the right item. They didn't measure correctly. But the installers did their job. They knew what they were doing and they came at the time that they said they would. I didn't have to call in for anything. They took care of all of that.
The chairlift was supposed to be for my mother but she only used it once and she was fine with it. I've used it several times and I like having the remote. I have one upstairs and another one downstairs. The only thing is, I didn't expect the noise as the chairlift was coming up and down the stairs. It sounds like when you are on a ski chairlift and it goes through the middle pole and it does a cranking sound the whole way up or down. When I'm sitting on it, I think it's going to break.
Hi Nowal,
Thank you for sharing your experience with us. We're glad to hear that our team was helpful over the phone and that the installers arrived on time and took care of everything. It's great that you're finding the chairlift and the remote controls convenient to use.
We understand that things didn't go as smoothly as you expected, and we appreciate your patience with the delays and mix-ups. Your feedback about the noise and your concerns while using the chairlift are important to us. We'd like to make sure you're completely comfortable with it, so please feel free to reach out if you'd like us to take a look or if there's anything we can do to help.
Thanks again for your honest feedback.
Best,The Mobility123 Team
Reviewed July 11, 2024
Everywhere I went was advertised, "You can do an elevator, a lift, or stairs, whatever, in three days." But once they step in, they don't mention you need to hire a contractor and an architect and the cost that they quote has nothing to do with those costs. It's not represented well. Mobility123 was the only company that I could find that did everything. They gave very good estimates and were very straightforward. They don't sort of make numbers up and then later say, “Oops, sorry.” They explained in detail how it will be done, why it needs to be done this way, and why we have these features. Some things look a little odd and when they explained what it was for, I thought, “Oh, that's great. We absolutely need that.”
We were looking at both an elevator lift and a chair lift and in the end, they thought the chair lift would probably be the best. The chair lift is about 18,000 and the elevator lift is 40,000. They didn't try to push the elevator lift and they didn't try to sell us special chairs, special foot, or anything. we wanted to look into it, they were happy to have us look into it. They installed what we needed to be installed and made sure everything worked. Also, there were issues requiring them to return a couple of times and they were incredibly responsive.
There was sort of a situation when I asked them for a favor. I did a chair lift in the end for my mom and at a very low price, they would rent you an ordinary chair lift until they give you the chair lift that works for your home. I asked if they mind letting us just have it for a week or two and then deciding if we want a chairlift or a lift. It wasn't the same thing but we wanted to make sure that this would work. By doing that for us, they had problems taking measurements for the permanent one we'd have. Eventually, they had the person from the company who makes the stair lift come by and do the measurements to make sure that they were done properly, we would get the right product, and they wouldn't have to return for more measurements. They haven't finished the project. We're waiting for the last piece, the curved, but I have no doubt that it would be great. I recommend them highly.
Hi Sima. Thank you so much for taking the time to share your experience with Mobility123. We truly appreciate your thoughtful and detailed review.
We understand how important it is for our customers to have clear and accurate information from the start. We're thrilled to hear that our team could provide you with straightforward estimates and thorough explanations, making the process as seamless as possible. It's always our goal to ensure that every customer feels confident and informed about their choices.
We're glad that the chair lift turned out to be the best solution for your needs, and it's wonderful to know that our team was responsive and accommodating throughout the entire process. Your satisfaction is our top priority, and we're pleased we could assist you in such a personalized way, especially during the measurement phase.
Thank you for recommending us so highly. Your kind words not only reaffirm our commitment to providing exceptional service but also help build trust with other customers who may be considering similar solutions.
If there's anything more we can do or if you have any further questions as we complete your project, please don't hesitate to reach out. We're here to help!
Reviewed July 11, 2024
I had the stairlift installed and the process of everything getting scheduled was very good. I only called Mobility123, and the response time was convenient. She responded right away, and told me about the stairlift and the pricing. I even had to look into some things to see if it was covered at all under the insurance but it wasn't. But that was fine.
I talked to Mobility123 about the stairlift and the elevator. They told me the different options of stairlift that they had. They explained the difference in manual versus automatic and used versus new. They gave an idea of what that may look like with pricing and the differences behind it. The rep also talked about the installation, time, and how long it would take.
When the installers came in, they were very professional and got everything installed. It took about an hour and a half. It was quick. They got there early and the next thing I know, they were done. Then they explained how it worked. My mother utilizes it every day. It made things much better for her because the steps was very challenging. I had to use it too because I broke my foot and had to get surgery. So that was great as well. We haven't had any issues with it at all. I'm happy with it. It has good quality and it is safe. It has a little seat belt. I'm happy to see my mother feeling more independent with being able to go up and down the stairs.
Kimberly, we're so happy to hear that the stairlift has been such a positive addition to your home, making life easier for both you and your mother. We strive to make the process from initial inquiry to installation as smooth as possible, and we're glad our team met your expectations. It's wonderful to know your mother is feeling more independent, and we're here to support you both with any future needs.
Reviewed July 10, 2024
Mobility123 had the option to rent or to buy and they also had options to buy equipment that were used or lightly used. There were a lot of different options and I was glad that their rep didn't try to sell me something I did not want. She was very pleasant and she was reachable at God-forbidden hours. I would leave a voicemail on a Sunday and she actually answered the phone. I reached out to her in January but the house was under renovations which stretched on to six months. When we were ready to move forward with the purchasing, I thought maybe she had forgotten about us and thought maybe we weren't really that interested but she remembered everything.
My brother was there for the installation and it took them three to four hours from start to finish. Then, after the installation, the young lady called to see how everything was going and spoke to my brother. We had the stairlift installed for my parents and it works just fine. What I like most is the fact that when the chair gets to the top of the stairs, it swivels so you can step off on the actual landing of the stairs instead of the little step thing that comes with it. It was the better move for us instead of getting an addition put on the house. For them to not have to go up the stairs was more cost-effective for us. It serves its purpose and then some, so I'm grateful for that. I could put the folded towels and sheets on it and send it upstairs.
Lyan, we are so happy to hear that you appreciated the variety of options available, including the choice to rent or buy new or lightly used equipment. Our team is committed to finding the best solution for each customer's needs and budget. We're also pleased to know that our representative provided exceptional service, going above and beyond to ensure your satisfaction.
It sounds like the stairlift is making a real difference for your parents, and we're glad we could help make their lives a little easier.
Reviewed April 9, 2025
I urgently needed a solution to assist my mother after she suffered a bad fall. Mobility123 came to my rescue when another company couldn't install a stair lift for three weeks, which was too long for our immediate needs. I needed to get her in and out of my house, which has five steps at the front.
The prompt response from Mobility123 was impressive. After speaking with them on a Monday, they measured the space on Tuesday and completed the installation by Wednesday. This quick turnaround was critical for us, given the circumstances.
We installed the stair lift for the porch and added a ramp in the garage for the shorter climb of two steps. I found the quality of the stair lift quite satisfactory.
Overall, my experience with Mobility123 was positive as they addressed our needs efficiently in such a short timeframe.
Hi Elizabeth, thank you for sharing your experience during what sounds like a very challenging time.
We're so glad we could provide a quick solution for your mother after her fall, especially when you needed help urgently. It's great to hear that we were able to measure and install the porch stair lift and garage ramp promptly to ensure your mother could get in and out of the house safely. We understand how critical timing can be in situations like these.
We truly appreciate you choosing Mobility123, and we hope your mother is recovering comfortably.
Reviewed April 9, 2025
Interacting with the customer service of Mobility 123 was a breeze, and I appreciated all the assistance I received. The technician who came to install the stair lift performed exceptionally well and ensured that everything was up and running smoothly. My overall service experience was excellent. I would recommend Mobility 123 if you're in the market for a stair lift.
Hi Allan, thanks so much for sharing your experience with Mobility123.
We're really pleased to hear that you found our customer service helpful and that the technician did an excellent job installing your stair lift, ensuring everything was running smoothly. Providing great service from start to finish is what we aim for.
We truly appreciate you recommending Mobility123, and thanks again for choosing us.
Reviewed March 15, 2025
I hired Mobility123 to set up a chairlift at my parents' house. My brother recommended them, so I went with their service. Although I am not personally using the chairlift, my father, who uses it, reports that everything is functioning well so far. We haven't encountered any issues with the quality of the product or the installation process.
During the consultation and sales visit, everything proceeded smoothly. Based on my father’s feedback, I would rate the chairlift a 5, as everything seems satisfactory for him. It’s reassuring to know it’s working well for his needs.
Thanks for your review, Gary. We appreciate you trusting us with your parents’ home and are glad to hear your father is happy with the chairlift.
If any questions come up or if we can help in any way down the line, don’t hesitate to reach out.
Reviewed March 4, 2025
After comparing a few companies I found online, I went with Mobility 123 for the stairlift, and so far, I'm very pleased with the quality and safety of the product—it’s very good. The installation team was impressive; they were helpful, did their work without interrupting us, and followed through on everything they promised. Overall, I'd rate my experience five stars.
Thank you, John, for your fantastic five-star review! We’re thrilled to hear that you’re pleased with the quality and safety of your stairlift. Our team takes great pride in delivering seamless installations while ensuring minimal disruption, so it’s great to know they met your expectations.
If you ever need anything in the future, we’re just a call away. Enjoy the added accessibility in your home!
— The Mobility123 Team
Reviewed Feb. 25, 2025
I recently purchased a stairlift from Mobility 123 due to spinal stenosis. My sister-in-law recommended them. The entire process was smooth; Julianne at the office was wonderful, and the installation team did a great job. Despite having a little issue where it makes a noise like it's off track when reversing at the top of the stairs, I still love the product.
This stairlift has significantly impacted my life, allowing me to sleep in my own bed again. It was installed very quickly, the day after I decided to purchase it. My mother, who is 84 and still works full-time, also appreciates the device as it makes it safer and easier for her to move items upstairs. The purchase was definitely worth it, and I would tell anyone considering it not to hesitate; they won't regret it. I'm really happy I purchased it.
We appreciate you taking the time to share your experience! It’s great to hear that your stairlift has made such a meaningful difference in your daily life, allowing you to sleep in your own bed again. We’re also glad to know that it’s been helpful for your mother as well—making everyday tasks safer and easier is exactly what we aim for.
We appreciate your patience regarding the noise you mentioned, and if you ever want us to take a look at it, just let us know. Our team is always here to help.
Thank you for your kind words and recommendation—it truly means a lot. Wishing you many years of comfort and independence in your home!
Mobility123 Company Information
- Company Name:
- Mobility123
- Website:
- www.mobility123.com
