Mobility123 Reviews

Mobility123 did a stairlift and a Hoyer lift. They had done a walk-in shower too. Everybody was very kind and explained everything. But I'm gonna call them about the stairs because when you push the button, it hesitates. They might have to speed it up. But the product itself seems good so far. The installation was smooth. It didn't take long. They did an excellent job and I would recommend them to other people.

The stairlift’s quality is average. It rattles a little bit but it’s alright. It gets me up and down and it works fine. I had trouble with the one here right now and Mobility123 is sending somebody first thing in the morning. According to the trouble I've been having with other companies, it's very easy to get in contact with their rep. The stairlift is gonna improve my availability to my homes.

A company I called kept hounding me and trying to force me into using them. At the same time, I called Mobility123 and asked for the same estimate for the same product. I told them that I wasn't ready to do it at that particular time they were fine with it. I don't like to be hounded when I'm doing things because it forces me to make mistakes. When I was ready to move forward, I called Mobility123 and they were more than accommodating. They gave me many choices and they didn't try and oversell me. They followed through on everything that they said they were going to do.

I needed a stairlift for my mom to come home from the hospital and Mobility could get there the quickest. It's a family-owned company, which I discovered, and they were excellent in communication, understanding, and really trying to work with me to get my mom home. When they came and measured everything, I couldn't be there because I was with my mom at the hospital and they were so kind and just explained how far it would come out. I could picture it just from them telling me and the pictures they shared. The installers were only there one day and they took good care of the house. They were conscious of our home and what they had to do. We had to take down one railing on the side of where the stair is mounted because it would come out too far and it was perfect.

Mobility123 is super. I also interviewed two other companies and Mobility123 provided the best service and answered all my questions. The sales lady that came in was excellent. The stairlift is a beautiful unit. All friends that have seen it say that they can't believe it. I called it an elevator and they thought that they were gonna see some closet where you go in and it's like a box where you feel claustrophobic. When they saw this, they were amazed.

I needed a stairlift for my 86 year old mom who was coming to live with me. I communicated with Mark who explained the stairlift options and then met with Natalie at my home who explained the whole installation procedure. Both representatives were superb. The chair was installed the week before my mom arrived. The chair has been working fine and my mom has learned to use it. Mobility123 even came out to change the up/down button on the chair to the left side since my mom is a lefty. Bravo Mobility123 for a job well done.

I highly recommend Mobility 1-2-3 if you need a stairlift installed. We needed a custom installation due to the curved staircase and they did a great job. Customer service was excellent & the technicians that did the install were professionals who patiently addressed concerns and listened to suggestions to ensure that the installation met our needs.

I got the best price from Mobility123. I purchased Bruno. They're top-rated for the service, warranty, and quality. I'm extremely happy. But there was a little hiccup. They came to install the one day, and the gentleman that had measured originally measured wrong. They brought everything they had. And when the tech looked, he said, "This is measured wrong." So, they had to take everything back and reschedule three days later. I was a bit concerned at first. And they deducted an extra $100 for my inconvenience. But the installer did a good job when he came. And as long as I knew he was coming, I was fine. Also, I wish I saw on which step the stairlift would end. I would have liked it to go up a bit further, so it ended at the platform on the top. But it ends on the stair and then you turn the seat. But we're managing. My son uses it and we're happy with it.

We visited the local showroom. They answered all our questions and made the whole process hassle-free. Both the installers were great and the stairlift is excellent. We installed it to go from our living area down to the basement and I hadn't been down there in almost two years. So, we go up and down regularly and we're cleaning up the area. It's making a big difference.

The rep from Mobility123 sat down with me with a book and told me about two different things. He explained how those products were and what they had to do. We got the one where the arm comes down and when you're going up the stairs, the arm goes up out of the way so it doesn't trip anybody. We couldn't afford the round one. So, the installers put one up one way and one up another way. The installation day was wonderful. The gentleman came on time and he was done installing the stairlift in an hour and 10 minutes. He was very good. We would recommend him highly and the place. The stairlift was for my sister and she was very happy. He made her ride up and down quite a few times, and showed her how to stop and go. My sister can't walk. So she gets on the chair and goes, and she's upstairs.