Mobility123 Reviews
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About Mobility123
Mobility123 provides a range of independent living solutions and services across New Jersey and Philadelphia, dedicated to helping individuals maintain their independence at home. The company specializes in mobility products such as stairlifts and homelifts, along with adaptive remodeling and construction services. Partnering with trusted manufacturers like Bruno, Handicare and Access BDD, Mobility123 backs its products and services with a reliable in-house service team to ensure consistent, high-quality support.
- In-house service team
- Turnkey installation services
- Personalized quotes available
- Limited availability
- No upfront pricing
Our editor’s take on Mobility123
While Mobility123 offers a somewhat limited inventory in terms of manufacturers, it still provides a solid range of stairlift solutions to suit different accessibility needs and home configurations. With its local and turnkey installation services, the process is designed to be efficient and stress-free. The company focuses on personalized support and in-house servicing to help customers find the right solution tailored to their home.
Mobility123 products
Mobility123 sells straight and curved stair lifts for both indoor and outdoor use from three manufacturers: Bruno, Handicare and Access BDD. These manufacturers all offer their own products, accessories and warranties.
- Bruno: Bruno’s line includes models like the Elan, Elite, Curved Rail Elite and Outdoor Elite. These lifts are designed to accommodate a range of environments and preferences.
- Bruno Elan: An affordable, compact stairlift with a weight capacity of up to 300 pounds. The Elan offers a smooth and quiet ride, with a slim design that leaves plenty of space on the stairs.
- Bruno Elite: A premium stairlift with a higher weight capacity of up to 400 pounds. The Elite provides superior comfort, customizable options and an elegant design.
- Access BDD: Access BDD’s innovative stairlifts are crafted for effortless and seamless movement, prioritizing superior comfort and precision engineering.
- Flow X: Perfect for narrow staircases, the Flow X stairlift is precision-engineered for effortless movement and a snug fit on even the most challenging stairs.
- HomeGlide: The HomeGlide stairlift is versatile and robust, providing an elegant and efficient solution that enhances accessibility while blending seamlessly into your home.
- Handicare: Ideal for curved staircases, the Handicare Freecurve features a single-rail design to save space and fit your home’s unique layout.
- Handicare Freecurve: Designed specifically for curved staircases, the Freecurve offers a single-rail system that can be customized. It features ergonomic controls, safety sensors and a compact design.
How to get Mobility123
To get a stair lift from Mobility123, start by getting a customized quote. During the quote process, the team will ask about your accessibility needs, what your home looks like and your estimated budget. In most cases, the company will also complete an in-home evaluation to tailor a solution for you.
In addition to product and cost, the company will also help you navigate things like installation specifics, potential health insurance coverage and any financing options you may be eligible for.
Mobility123 services
Mobility123 offers stair lift installation, customer service and repairs. Its in-house construction team includes three full-time, state-licensed elevator mechanics.
Mobility123 also offers stair lift maintenance plans that help ensure your lift works how it should. These plans include regular cleaning and lubrication, adjustments and testing. These maintenance plans may be particularly useful for older relatives or those aging in place.
Mobility123 pricing
Because each stair lift installation is unique, Mobility123 doesn’t offer any information about the cost of purchasing and installing a lift. This is pretty standard in the industry, especially for companies that sell products from a handful of manufacturers. That said, you can get a free, no-obligation quote from the company.
In some cases, you may be eligible for discounts, financing or insurance rebates. A sales representative will discuss your options during the quote process.
Maintenance plans
Mobility123 sells three different maintenance and service plans:
- Basic: At $200 per year, this plan includes one annual maintenance service visit by a Mobility123 technician.
- Standard: For $350 per year, the Standard plan includes two annual maintenance service visits.
- Access: For a one-time fee of $1,250, you receive coverage on all parts and labor for the lifetime of your system. This plan charges just $49 for service and repair visits but does not include any annual maintenance.
How does Mobility123 compare?
Mobility123’s model selection is somewhat limited compared with competitors, but its manufacturers offer pretty standard warranties, with five-year coverage up to lifetime protection.
| Company | No. of models | Manufacturers | Price | Warranty | Can you rent? | |
|---|---|---|---|---|---|---|
 Mobility123 | Get a Quote | 7 | Bruno, Access BDD, Savaria, Harmar | n/a | 5 years to lifetime | Yes |
 USA Medical Supply | Learn More | 15 | Access BDD, Hamar, Bruno Independent Living Aids | n/a | 5 years to lifetime | Yes |
 Lifeway Mobility | Get a Quote | 18 | Bruno, Harmar | n/a | 2 years to lifetime | Yes |
Mobility123 FAQ
Is Mobility123 legit?
Mobility123 is a legitimate company that offers a range of accessibility products and services throughout New Jersey and Philadelphia. While its inventory is somewhat limited, it staffs in-house construction experts and mobility specialists who are focused on local service and support.
What is Mobility123?
Mobility123 is a family-owned, local seller and installer of stair lifts in New Jersey and Philadelphia. Since 2003, its team has helped customers across the area find accessibility solutions that fit their needs and budget. It sells, installs and services stair lifts from Bruno, Handicare and Hamar.
How does Mobility123 work?
Mobility123 starts by conducting a free, no-obligation quote. This may include gathering information like your accessibility preferences, budget and needs. In many cases, one of its sales experts will visit your home to conduct an in-home evaluation. The company then creates a custom quote with a recommended product, how much it may cost and any installation details.
After installation, Mobility123 also offers annual maintenance plans and one-off service and repairs throughout New Jersey and Philadelphia.
Where is Mobility123 available?
Mobility123 is headquartered in Absecon, New Jersey, and offers services throughout New Jersey and Philadelphia.
Mobility123 Reviews
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- 4,789,696 reviews on ConsumerAffairs are verified.
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Reviewed May 30, 2025
I consistently reach out to Mobility123 for installations and continuously appreciate their consistent and reliable support. We've had their products in our summer home previously, and after moving to Garfield, decided to install two units about four years ago. More recently, I needed another stair lift for the basement staircase to support my wife. During a battery test, the techs initially thought I needed a replacement, but upon further inspection, they found it was merely a contact issue and resolved it without charge. It left me very pleased.
Hi Louis,
Thanks for being such a loyal customer. It's great to hear that our team has been able to support you across multiple homes over the years.
Also glad the techs took the time to dig a little deeper and save you the cost of an unnecessary replacement. That’s exactly the kind of service we aim to deliver.
If anything else comes up, we’re just a call away.
-- The Mobility123 Team
Reviewed Aug. 21, 2025
From our first consultation with the professionals at Mobility123 to the final installation of our Stiltz lift, we have been impressed with the product itself, and with each member of the project team. Every step has been carried out within the original timeline we were given, and the finances were handled exactly according to our expectations. Here's our story: in 1988, we moved into our house, originally built in 1871 as a small two story, two room cottage with a hand-dug basement. Over the years, it has been modified, added onto, and updated by each of several owners, but it still has the original winding staircase from the main level to the second floor.
Due to an advancing neurological condition I have trouble using the stairs. This gave us the choice of either building an addition to our house and abandoning our upstairs rooms, or moving from our home and relocating. Then along came a family member with the idea we could install an elevator. At first, it sounded like a dream, an elite choice that would be beyond our means as retirees. We pursued it, though, and were surprised to find we could fit it into our plans, at just a fraction of the cost of a single story addition or an unwanted relocation.
After careful research, we settled on the Stiltz Duo Alta home lift, with its excellent track record and ability to meet our exact need. We could not have asked for better service or clearer communication. Natalie M. Made a home visit to assess our situation, and came up with an initial plan. Enthusiastic and knowledgeable, she led us through what the whole process would look like, beginning to end. Mike M. And Jim (?) followed through, along with the team members who drew up the required building and electrical plans, obtained the NJ State and local township permits, and the workers who participated in the actual site preparation.
Everyone was highly competent and professional, and so respectful of our space. The final work was done on Tuesday, ending in a full instructional session with Germaine and receiving the keys. (Not a speck of dust or construction debris was left behind.) We look forward to using the lift, no more worries about falling down the stairs, just peace of mind. Thanks, all! I wish I had written down everyone's name to give each of you a shout-out!
Reading your story was a treat. Thank you for taking the time to share it in such detail. Hearing how your cottage has evolved over the decades and how the Stiltz Duo Alta became part of its next chapter is exactly the kind of perspective that makes this work meaningful for our team.
We're glad you mentioned Natalie, Mike, Jim, Jermaine, and the rest of the crew. They’ll be thrilled to know their work stood out and that you felt supported every step of the way. Clean work, clear communication, and a smooth finish are the goals we aim for, so it’s great to know that came through.
Enjoy the peace of mind the lift brings you. It’s not just about avoiding the stairs, it’s about keeping your home fully yours without compromise. We’re honored to have been part of making that possible.
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Reviewed Aug. 20, 2025
The reason I chose your company is directly related to Julianne answering my inquiries regarding the product and the pricing without all the sales hype. Natalie came and did the measurements and answered the rest of the questions I had regarding the product, and it use. I'm an automotive guy, not a mobility guy. This is all new to me. Between these two, I had the knowledge to decide on the best product for my parents.
I was pleasantly surprised that two young men like Xavier and Bryan could work as effectively and efficiently as they did. Sorry to say that the work ethics of our younger generation don't seem to have the same enthusiasm for the job as they did in my time. These guys were quick and made it look easy. You didn't question their youth versus their skill level. It's a learning curve from here, but I've used it many times already. The product is smooth and quiet and moves you at a comfortable and effective speed. I would recommend the product, the company, and the people I was involved with.
I really appreciate the way you laid this out. It’s clear that Julianne and Natalie gave you the clarity you needed without the fluff, and that’s exactly how we want people to feel when making a decision like this. No hype, just straight answers.
Xavier and Bryan will be glad to hear your feedback too. They take a lot of pride in their work, and I think you summed them up perfectly: young but highly skilled, with the drive to get the job done right. It’s great to know you saw that firsthand.
I’m glad the product is working smoothly for you and your parents. Thanks for trusting us with such an important choice, and for recommending not just the lift but the people behind it.
Reviewed July 16, 2025
Being left with a non-functional device was quite concerning, especially when we needed it for my 92-year-old mother. After reaching out to various places, it was clear that the existing model was too outdated to repair, pushing us to explore replacement options.
Mobility123 stood out due to their prompt response and service. They had an installer nearby, who, after taking measurements, was ready to install the stair lift as soon as the next day. Even though the situation started stressfully, the thorough and timely service from the Mobility123 team swiftly turned things around. The installer and the salesperson, whom I communicated with over the phone, were professional and courteous. It was unexpected, but waking up to a message from the installer offering an earlier arrival reflected their understanding of our urgency.
While the overall service was impressive, and I'd rate it a strong 5 out of 5, I am still waiting on them to provide guidance regarding a form for paying taxes on the device. As for pricing, while unexpected expenses are generally unwelcome, Mobility123's costs were comparable to other options out there, making it an acceptable investment in light of the circumstances.
In summary, despite a minor unresolved detail, I'd happily recommend Mobility123 for their exceptional customer service and rapid response, ensuring peace of mind during a hectic situation.
Thanks so much for taking the time to share your experience. We're really glad our team was able to step in quickly and help turn a tough situation around for you and your mom.
It’s great to hear that our installer and salesperson treated you with professionalism and care, and that we got the stairlift installed the very next day. We know how important speed and sensitivity are in moments like that, and it means a lot to know we delivered.
About the tax form: I’m sorry that piece slipped through the cracks. I’ve already looped in our office manager, and they’ll be in touch shortly to get you everything you need.
Your recommendation means the world to us. Thanks again for putting your trust in Mobility123.
Reviewed April 22, 2025
I stumbled upon Mobility123, probably through a quick Google search. I went through some reviews, made a few calls, and realized they could install the chair lift I needed swiftly, at competitive pricing. Their quick availability won me over. The chair lift itself is perfect for its intended function. However, I rented the remote, and it's less than satisfactory. The remote often requires adjusting the batteries, which can be annoying. Thankfully, the lift has a button to operate it when someone isn't in the chair.
It fits reasonably well into the stairwell, folding up nicely without blocking the way. One limitation, though, is my mother's inability to operate everything via remote. She had a stroke and was very independent before. Now, if the chair isn't set up when she's alone—meaning the chair and foot panel down—she needs assistance. That's a safety concern for her, having to lean down and set it herself.
Mobility123 delivered precisely what was promised and on time, which was a crucial factor for me. Everyone I've interacted with has been helpful, making the experience even better. The chair lift greatly impacts my mother’s life, allowing her to navigate stairs independently post-stroke, contributing significantly to her quality of life by having access to different parts of our home. Overall, it keeps her integrated into family life.
Julie, thank you so much for sharing your detailed experience with Mobility123 after stumbling upon us in your search! We really appreciate you taking the time to give us this feedback. We're thrilled to hear that our quick installation, competitive pricing, and helpful team met your needs, especially getting the lift installed quickly when you needed it.
It's wonderful knowing the chairlift is significantly improving your mother's quality of life and independence post-stroke, allowing her to stay integrated with family life – that's the core of what we strive for.
We definitely hear you regarding the rented remote – fiddling with batteries is no fun at all, and we apologize for that annoyance. Please give our service team a call, and we'll gladly troubleshoot that or swap it out for you. We also understand the safety concern regarding your mother needing assistance if the chair isn't already unfolded. While the lift is designed to fold compactly, we recognize this presents a challenge for her independence in certain situations, and we appreciate you highlighting this specific need.
Thanks again for choosing Mobility123; your insights are valuable, and we're here if you need anything else!
Reviewed Feb. 22, 2025
I recently found out about Mobility123 through the Consumer Affairs website. I have mobility issues due to my bad knees and wanted to find a solution other than surgery. I purchased a Bruno model stair lift from Mobility123, and it's been wonderful. The lift is effective in getting me up and down the stairs. I specifically chose the manual collapsing front end after speaking with a representative who advised it might be more reliable than the electronic option. The stair lift has been a great apparatus for me and my 16-year-old Shih-Tzu, who can no longer climb stairs.
The performance of the stair lift is outstanding. It has significantly improved my quality of life, allowing me to live in my two-story house without needing to compromise my lifestyle. It's facilitated my ability to remain comfortable in my home without having to consider other living arrangements like a senior house.
Mobility123 is a wonderful, family-owned business. Their sales and installation process was excellent, easy, quick, and painless. I would advise anyone considering a stair lift to go for it, as it can be a game-changer in maintaining your comfort and independence in your current home.
We truly appreciate you taking the time to share your experience. It’s great to hear that your Bruno stair lift has made such a positive impact on your daily life—and that your Shih-Tzu is enjoying the ride, too! Helping people stay comfortable and independent in their homes is exactly what we strive for, so knowing that your lift has been a game-changer means a lot.
We’re glad the sales and installation process was smooth and that the manual collapsing front end has been a reliable choice. If you ever need anything or have any questions, don’t hesitate to reach out.
Thank you for your kind words and recommendation!
Reviewed Nov. 3, 2025
Natalie ** from Mobility 123 was referred to me by a friend who had a stair lift installed by her company, she being the salesperson. My friend highly recommended her and the company. I found her friendly, well-informed, helpful, extremely honest. I subsequently ordered a stairlift and Brian installed it. I am extremely pleased by the functionality of the unit. Whenever I called Natalie with a question, she promptly responded. I am totally pleased.
Reviewed Oct. 10, 2025
My mother has difficulty with stairs, which was why I decided to get a stairlift from Mobility123. When the techs came for the installation, they did an excellent job. The entire process went smoothly, and it was completed within two months. The stairlift has been working perfectly for us; it's quiet and reliable, allowing my mother to use it without any trouble. If a friend asked about it, I would definitely recommend this stairlift, it's a solid choice. I found my experience with Mobility 123 very satisfying.
Reviewed Oct. 9, 2025
When I bought a Bruno stairlift from Mobility123, we went back and forth with how it would fit in my stairwell. So, they really helped me with figuring out which one was best for our situation. They installed it within the week I made my purchase and part of it was because of the timing of when I would be home. Other than that, the installer was very good and the installation went really quick. The cost was fair and overall, I'd highly recommend them. The stairlift is more for my husband. He really likes it, and not having to worry about getting up and down the steps each day. But I'm having my knee replaced next month, so I'm also going to use it then.
Sue, thanks so much for taking the time to leave such a thoughtful review! We're really happy to hear that we could help you navigate the options and find the perfect Bruno stairlift for your home. Getting the right fit is always our top priority.
It’s great that our installer provided quick and professional service that worked with your schedule. But the best part for us is knowing the lift is already helping your husband and will be there for you after your knee replacement next month. We're wishing you a smooth and speedy recovery! Thanks again for the wonderful recommendation.
Reviewed Oct. 9, 2025
My experience with Mobility123 has been nothing but positive. The program is impressive, and everything has functioned smoothly without any issues. I've been pleased with their punctuality; they always informed me in advance of their arrival time, and true to their word, they showed up exactly on schedule.
When I reached out to them for a repair, their service was prompt, addressing the issue without any hassle. It's been consistently great. I feel confident in recommending their services to others—it feels like things can’t get much better than they already are.
Jenni Lee, thank you so much for this fantastic feedback! We're thrilled to hear that your experience has been so positive and that everything is working smoothly for you. Our team takes a lot of pride in being punctual and providing prompt, hassle-free service, so it's wonderful to know we're hitting the mark.
Your comment that "things can’t get much better" is the highest praise we could ask for, and it truly means a lot to us. We appreciate you putting your confidence in Mobility123!
Reviewed Sept. 24, 2025
My experience with Mobility 123 was quite impressive. I sought their help for a chair lift when my mother needed one, and later for my husband, who urgently needed assistance as he’s managing without a knee. Their customer service was particularly prompt, reaching out even over weekends to ensure everything was taken care of swiftly.
The installation was hassle-free and done on a Saturday. The technician managed to complete it efficiently, and this quick, dedicated service left a positive impression on me.
Nancy, thank you so much for taking the time to leave such a thoughtful review.
We're truly honored that you chose Mobility123 a second time to help your family. We understand that your husband's need was urgent, and we're so glad our team was able to respond quickly, even over a weekend, to get things taken care of. Life doesn't stick to a 9-to-5 schedule, and neither do we when our customers need us most.
We wish your husband the very best, and we're here for you if you need anything at all.
Mobility123 Company Information
- Company Name:
- Mobility123
- Website:
- www.mobility123.com
