Mobility123 Reviews
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About Mobility123
Mobility123 provides a range of independent living solutions and services across New Jersey and Philadelphia, dedicated to helping individuals maintain their independence at home. The company specializes in mobility products such as stairlifts and homelifts, along with adaptive remodeling and construction services. Partnering with trusted manufacturers like Bruno, Handicare and Access BDD, Mobility123 backs its products and services with a reliable in-house service team to ensure consistent, high-quality support.
- In-house service team
- Turnkey installation services
- Personalized quotes available
- Limited availability
- No upfront pricing
Our editor’s take on Mobility123
While Mobility123 offers a somewhat limited inventory in terms of manufacturers, it still provides a solid range of stairlift solutions to suit different accessibility needs and home configurations. With its local and turnkey installation services, the process is designed to be efficient and stress-free. The company focuses on personalized support and in-house servicing to help customers find the right solution tailored to their home.
Mobility123 products
Mobility123 sells straight and curved stair lifts for both indoor and outdoor use from three manufacturers: Bruno, Handicare and Access BDD. These manufacturers all offer their own products, accessories and warranties.
- Bruno: Bruno’s line includes models like the Elan, Elite, Curved Rail Elite and Outdoor Elite. These lifts are designed to accommodate a range of environments and preferences.
- Bruno Elan: An affordable, compact stairlift with a weight capacity of up to 300 pounds. The Elan offers a smooth and quiet ride, with a slim design that leaves plenty of space on the stairs.
- Bruno Elite: A premium stairlift with a higher weight capacity of up to 400 pounds. The Elite provides superior comfort, customizable options and an elegant design.
- Access BDD: Access BDD’s innovative stairlifts are crafted for effortless and seamless movement, prioritizing superior comfort and precision engineering.
- Flow X: Perfect for narrow staircases, the Flow X stairlift is precision-engineered for effortless movement and a snug fit on even the most challenging stairs.
- HomeGlide: The HomeGlide stairlift is versatile and robust, providing an elegant and efficient solution that enhances accessibility while blending seamlessly into your home.
- Handicare: Ideal for curved staircases, the Handicare Freecurve features a single-rail design to save space and fit your home’s unique layout.
- Handicare Freecurve: Designed specifically for curved staircases, the Freecurve offers a single-rail system that can be customized. It features ergonomic controls, safety sensors and a compact design.
How to get Mobility123
To get a stair lift from Mobility123, start by getting a customized quote. During the quote process, the team will ask about your accessibility needs, what your home looks like and your estimated budget. In most cases, the company will also complete an in-home evaluation to tailor a solution for you.
In addition to product and cost, the company will also help you navigate things like installation specifics, potential health insurance coverage and any financing options you may be eligible for.
Mobility123 services
Mobility123 offers stair lift installation, customer service and repairs. Its in-house construction team includes three full-time, state-licensed elevator mechanics.
Mobility123 also offers stair lift maintenance plans that help ensure your lift works how it should. These plans include regular cleaning and lubrication, adjustments and testing. These maintenance plans may be particularly useful for older relatives or those aging in place.
Mobility123 pricing
Because each stair lift installation is unique, Mobility123 doesn’t offer any information about the cost of purchasing and installing a lift. This is pretty standard in the industry, especially for companies that sell products from a handful of manufacturers. That said, you can get a free, no-obligation quote from the company.
In some cases, you may be eligible for discounts, financing or insurance rebates. A sales representative will discuss your options during the quote process.
Maintenance plans
Mobility123 sells three different maintenance and service plans:
- Basic: At $200 per year, this plan includes one annual maintenance service visit by a Mobility123 technician.
- Standard: For $350 per year, the Standard plan includes two annual maintenance service visits.
- Access: For a one-time fee of $1,250, you receive coverage on all parts and labor for the lifetime of your system. This plan charges just $49 for service and repair visits but does not include any annual maintenance.
How does Mobility123 compare?
Mobility123’s model selection is somewhat limited compared with competitors, but its manufacturers offer pretty standard warranties, with five-year coverage up to lifetime protection.
| Company | No. of models | Manufacturers | Price | Warranty | Can you rent? | |
|---|---|---|---|---|---|---|
 | 7 | Bruno, Access BDD, Savaria, Harmar | n/a | 5 years to lifetime | Yes | Get a Quote |
 | 15 | Access BDD, Hamar, Bruno Independent Living Aids | n/a | 5 years to lifetime | Yes | Learn more |
 | 18 | Bruno, Harmar | n/a | 2 years to lifetime | Yes | Get a Quote |
Mobility123 FAQ
Is Mobility123 legit?
Mobility123 is a legitimate company that offers a range of accessibility products and services throughout New Jersey and Philadelphia. While its inventory is somewhat limited, it staffs in-house construction experts and mobility specialists who are focused on local service and support.
What is Mobility123?
Mobility123 is a family-owned, local seller and installer of stair lifts in New Jersey and Philadelphia. Since 2003, its team has helped customers across the area find accessibility solutions that fit their needs and budget. It sells, installs and services stair lifts from Bruno, Handicare and Hamar.
How does Mobility123 work?
Mobility123 starts by conducting a free, no-obligation quote. This may include gathering information like your accessibility preferences, budget and needs. In many cases, one of its sales experts will visit your home to conduct an in-home evaluation. The company then creates a custom quote with a recommended product, how much it may cost and any installation details.
After installation, Mobility123 also offers annual maintenance plans and one-off service and repairs throughout New Jersey and Philadelphia.
Where is Mobility123 available?
Mobility123 is headquartered in Absecon, New Jersey, and offers services throughout New Jersey and Philadelphia.
Mobility123 Reviews
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- 4,695,375 reviews on ConsumerAffairs are verified.
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Reviewed May 30, 2025
I consistently reach out to Mobility123 for installations and continuously appreciate their consistent and reliable support. We've had their products in our summer home previously, and after moving to Garfield, decided to install two units about four years ago. More recently, I needed another stair lift for the basement staircase to support my wife. During a battery test, the techs initially thought I needed a replacement, but upon further inspection, they found it was merely a contact issue and resolved it without charge. It left me very pleased.
Hi Louis,
Thanks for being such a loyal customer. It's great to hear that our team has been able to support you across multiple homes over the years.
Also glad the techs took the time to dig a little deeper and save you the cost of an unnecessary replacement. That’s exactly the kind of service we aim to deliver.
If anything else comes up, we’re just a call away.
-- The Mobility123 Team
Reviewed Nov. 20, 2024
I needed to find something to get for my dad quickly and Mobility123 was the quickest one that I found online. The installers weren't super clean when they installed the unit. It would have been nice if they were a bit cleaner, but at the end of the day, the installation was very easy and they worked very easily. We rented ones that were used, so they didn't come with a manual or any information other than what the two gentlemen showed us when they were here, but they're self-explanatory.
The unit is working very well, but from a technical standpoint, it's very easy to hit the button where people move it. It's the button that makes it go like the gas pedal when stepping on it is right where people put their hand to brace themselves. It's very difficult not to start the gas when they're not really seated. My dad has working Alzheimer's and he doesn't know not to touch it.
A younger person might be more aware, but if someone had an elder patient who was over 65 and less flexible, it's very difficult for them not to push the button that makes the unit move unaccidentally. They're gonna hit it no matter what just by the nature of how they sit down and touch it. In the future, that would be something I would tell a client when they're selling the unit. That would have been helpful to know where that button was. I would never ever thought to ask.
We appreciate you taking the time to share your experience. It’s great to hear that we were able to provide a quick solution for your dad and that the unit is working well for him.
We also appreciate your honest feedback regarding the installation cleanliness and the unit’s controls. We always aim for a high standard, and your comments will help us improve. The placement of the control button is a great point, especially for individuals with cognitive challenges, and we’ll make sure to highlight that detail for future customers.
If you ever need any additional information, adjustments, or have any concerns, don’t hesitate to reach out. We’re always here to help.
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Reviewed Oct. 31, 2024
My experience with Mobility 123 was good. We didn't get any forms. But we are happy with the mobility chair. Only one suggestion is they should put some living voicemail or a commentary on how to use the chair. It's difficult to handle and to use the chair, especially for a senior citizen like me. The rate was also a little high. It can be a little lower by 20%. But the rep and the installation were very good.
Thanks so much for sharing your thoughts about your experience with us! We're happy to hear you're enjoying your mobility chair and that our team did a good job with the installation.
You made a really good point about needing better instructions for using the chair - we totally understand it can be tricky to figure out at first, especially without proper guidance. We'll take this feedback to heart and work on creating some clear, easy-to-follow instructions for our customers.
About the pricing - we hear you on that. While we always aim to offer fair prices for quality equipment, we understand it's a significant investment. Your feedback helps us stay on top of what matters to our customers.
If you ever need help figuring out how to use any features on your chair, please give us a call. We're here to help!
Reviewed Oct. 13, 2024
My wife has MLTSS insurance through Horizon and the representative recommended Mobility123 and gave them my number to call me. They were very helpful. I only used the stairlift a couple of times to test it since my wife is in a care center because I had surgery and she isn’t home yet but the quality seems excellent. The guy who installed it was 300 pounds and he tested the stairlift. It brought him up and down with no problem. So, it seems very sturdy and well-built. My wife is fully disabled and I'll be able to get her into the shower instead of just giving her sponge baths in bed. It'll also help my mother if she wants to come downstairs to go through some of her stuff. She's 82 so it's harder for her to get up and down the stairs and now, she'll be able to. So, it'll help both of their lives tremendously.
Hi Jesse. Thank you for taking the time to share your experience. We're glad to hear the stairlift is already making a positive difference, and we're confident it will continue to provide the support you and your family need.
It's great to know that the installation process went smoothly and that the lift's sturdiness is meeting your expectations.
We appreciate the trust you placed in Mobility123, and we're here for any further assistance you may need once your wife returns home.
Reviewed Oct. 13, 2024
My mom fell down the stairs and she was in the ICU. So we rushed into getting a stairlift and we got one from Mobility123. We've only had it for a month now and there are certain features that we have some questions about. The quality is well but the stairlift takes up most of the stairs. It seems flimsy, too. When we first got it, it was pretty quiet as it went up and down the stairs. But now, it's got this screeching sound and it's very loud.
The other thing is, my mom has got a fear now after falling down the stairs, so when she's at the top of the stairs, the way the seat turns doesn't feel safe. The belt should be more available. It's too far back for her to reach and she's only 4'11. So, just reaching over, is difficult for her. Aside from that, going into the chair is comfortable but getting out of it is scary once you're at the top of the stairs because the chair wobbles.
Besides those features, the chair is accessible, beneficial, and convenient to have. It helps with my mom not having to climb up the stairs. We also use it as a dumb waiter for heavy things that she cannot carry up and down and the stairs. The remote is wonderful, too. We're renting the stairlift right now with the option to purchase and we know my mom is going to need to purchase it. We're paying $100 a month for the rental, because I paid everything cash upfront, and with the six months, they'll use whatever we use for the rental towards the purchase of what we already have here. But we need to upgrade it. Her turning the chair is what's bringing on the anxiety and if the chair would turn on its own, that what would be more feasible and safer.
Other than that, the service from Mobility123 was very nice and they were very communicative. The gentleman who came here to give me the feedback of everything was very knowledgeable. I've also wanted to know about getting a shower, because we're going to need that as well, but I have not heard back from them on that. Their website also needs to be more informative for the people who are ignorant to the device. I'm a nurse practitioner and these are things that, moving forward, I need to be able to educate my patients on as far as the mobility and people who have two-storey homes.
Hi Marie,
Thanks for the detailed review! It's great you're finding the stairlift helpful for your mom and even as a "dumbwaiter"! We understand your concerns about the space it takes up and the recent noise. We'll be in touch to schedule a service visit to address that screeching sound – that's definitely not normal.
Regarding your mom's comfort and safety, we want to find a solution that works for her. The seat turning and belt accessibility are important points. We're always looking for ways to improve and will pass your suggestions along to the team.
In the meantime, please don't hesitate to call us with any questions about the stairlift's features or to discuss upgrading to a model that better suits your mom's needs. We want her to feel completely secure and confident using it.
Reviewed Sept. 21, 2024
Mobility123 was the first one that I called. I wanted a particular one for a particular time and they didn't have that item. So it took longer than I had anticipated. When I first started with them, it said that they could have it done in 24 hours, which is what I wanted, and it didn't happen that way. I had to wait a few days. But the people who took the orders were very nice on the phone and explained everything. But Mobility did not deliver the right item so when the people came to install the chairlift, they had to leave to pick up the right item. They didn't measure correctly. But the installers did their job. They knew what they were doing and they came at the time that they said they would. I didn't have to call in for anything. They took care of all of that.
The chairlift was supposed to be for my mother but she only used it once and she was fine with it. I've used it several times and I like having the remote. I have one upstairs and another one downstairs. The only thing is, I didn't expect the noise as the chairlift was coming up and down the stairs. It sounds like when you are on a ski chairlift and it goes through the middle pole and it does a cranking sound the whole way up or down. When I'm sitting on it, I think it's going to break.
Hi Nowal,
Thank you for sharing your experience with us. We're glad to hear that our team was helpful over the phone and that the installers arrived on time and took care of everything. It's great that you're finding the chairlift and the remote controls convenient to use.
We understand that things didn't go as smoothly as you expected, and we appreciate your patience with the delays and mix-ups. Your feedback about the noise and your concerns while using the chairlift are important to us. We'd like to make sure you're completely comfortable with it, so please feel free to reach out if you'd like us to take a look or if there's anything we can do to help.
Thanks again for your honest feedback.
Best,The Mobility123 Team
Reviewed July 3, 2025
My mother needed a stairlift for her home. We had previously installed an Acorn stairlift in the basement, so I wanted to find a reliable local Acorn dealer. That's how I ended up with Mobility 123.
My mother has been using the stairlift and finds it helpful. It seems to suit her needs well.
They were very responsive, which made the purchase process smoother. Overall, I'd rate our experience with them as quite satisfactory.
Reviewed July 2, 2025
I purchased a stairlift from Mobility 123 because my son, who is paraplegic, needed an effective solution for accessing the stairs in my condo. Due to a fire that destroyed our previous stair lift, Mobility 123 was crucial for us. This lift fits perfectly in our stairwell, accommodating the 14-15 steps with ease.
I'm thoroughly impressed with its quality. Having compared it to our previous model, this version is more modernized and works just as well, if not better, than the old one before the fire in 2019. It plays a vital role in everyday life, allowing my son to move seamlessly from his wheelchair onto the stair lift—a contribution that definitely enhances his independence.
Mobility 123's customer service is commendable. They have a history of reliable support, as my son has one of their chairs, which they've maintained since 2012, always responding promptly to service needs. I'm confident in highly recommending them.
Thank you, Yolanda. This review means a lot to us.
We understand how critical this stairlift is for your son’s independence, and we're glad we could deliver something that works reliably and fits your space just right. Knowing that it's making everyday life easier after what you’ve both been through really hits home for us.
Also appreciate you calling out our service history. We’ve been around a while and plan to keep showing up when our customers need us. Thanks again for the trust and the recommendation.
Reviewed July 1, 2025
The stairlift I purchased from Mobility123 for my mother, who is 90 years old, appears to be very well made. She loves using it and finds it quite simple to operate with just a single switch. The product fits well in the stairwell, leaving ample room for others to pass.
As for the installation experience, the service was satisfactory, as the installer was courteous and professional. In terms of pricing, it matched quotes from other vendors, which seemed fair to me overall.
Overall, this stairlift has significantly enhanced my mother's ability to move between floors comfortably and safely.
Thanks, Kenneth. Really appreciate you choosing us for something as important as your mom’s mobility.
Glad to hear she’s enjoying the lift and finding it easy to use. That’s exactly the kind of feedback we love. Simple, safe, and out of the way when needed. Also appreciate you pointing out the installer’s professionalism and the fair pricing. We try to keep it straightforward.
Thanks again for trusting us to help make her home a little safer and more comfortable.
Reviewed June 26, 2025
We purchased a stairlift from Mobility123. My decision was influenced by the positive experience I had during the estimate process. The rep who visited us was knowledgeable, which gave me confidence in the product.
My experience with Mobility123 has been fantastic. The company's product quality and features are impressive, living up to their reputation. The installation process was smooth and hassle-free—the technician completed everything in two hours, diligently explained how to use the product, and ensured that I understood all its functions.
Mobility123's service from start to finish was exceptional. I was so satisfied that I decided to purchase another product for my sister's home.
Thanks, Ken! Really appreciate you taking the time to write this.
We’re glad everything went smoothly, from the estimate to install. We take a lot of pride in making sure our team knows their stuff and respects your time and space. Sounds like our tech nailed it, and that’s always great to hear.
Also, a big thanks for trusting us again with your sister’s home. That kind of word-of-mouth is what keeps our wheels turning.
If you ever need anything or have a question down the road, you know where to find us.
Reviewed May 30, 2025
The sales visit was impressive, and the installation team worked efficiently and professionally. It's only been about a month since I began using the stair lift, so while it's performing well at this time, a more thorough evaluation might be possible in another six months.
In terms of impact, the stair lift has been a significant improvement for our household, particularly aiding my mother who suffers from knee issues. It has enhanced her mobility greatly, solving many difficulties we faced before. From start to finish, the service experience with Mobility 123 was smooth, and I can confidently praise their customer care and professional handling.
Currently, I don't see any areas for improvement, and I would definitely recommend them based on our experience so far.
Hi Dilip,
Thanks for the thoughtful review. We’re glad the stair lift is already making a positive impact for your mother, it’s exactly why we do what we do.
Appreciate you calling out both the sales and install experience. We’ll be here if anything comes up down the line, and we hope it continues to serve your family well over the months ahead.
-- The Mobility123 Team
Mobility123 Company Information
- Company Name:
- Mobility123
- Website:
- www.mobility123.com
