Mobility123 Reviews

Thanks for the great review, Azhar!

Really glad the whole thing went smoothly for you, from picking out the right stairlift to getting it installed in a day. That's exactly how we like it to go. Enjoy it, and give us a shout if you ever need anything down the road.

Thanks for choosing us!

Carol, thank you for this. Sounds like you took good care of our installer when he nicked his finger, which says a lot about you. He's doing fine and was set on finishing the job that same day so you weren't left waiting.

Really glad the Stairlift is taking the strain off your knee.

Trips up and down the stairs add up fast when you're already hurting, and that's exactly what these are built to fix.

Colleen, thank you for such a detailed write-up.

A custom curved rail that runs all the way to the second floor in a single continuous piece is one of the harder stairlift installs to get right. The rail has to follow every contour of the staircase exactly, which is why the measurement and schematic phase takes the time it does. Glad to hear our sales process and on-site measurements set the install crew up for success, because once the manufacturing is done, there's no fixing a bad measurement. That's the part that determines whether the whole job goes smoothly or turns into a return trip.

Coming in two weeks earlier than expected is something we love but never promise. Manufacturing lead times on curved stairlifts can swing in either direction depending on the factory queue, so we always quote on the longer side and treat early deliveries as a bonus. Glad it worked in your favor.

The part that matters most though is the test drives and custom programming for your mother. Every stairlift can technically be installed and walked away from, but the difference between a chair that gets used every day and one that sits unused often comes down to whether the install crew took the time to dial it in for the specific person using it. Sounds like that happened here.

Thank you again for trusting us with the install, and please reach out any time questions come up about the stairlift down the road.

Lanee, thank you for taking the time to write such a thorough review. You actually captured one of the things that sets our process apart, which is that we carry several stairlift brands (Bruno, Access BDD, etc.) rather than only one. Many installers are tied to a single brand, so when a customer's stairway doesn't fit that brand's seat profile, the answer is usually "we can't help you." Being able to switch you to a different brand that fit your narrower staircase, while keeping the same install team you already met, is exactly how this is supposed to work.

The second curve decision was a smart one and worth calling out. Most people in your position would have stopped at the single turn the staircase actually requires, because adding a curve costs real money. The fact that you specifically wanted the chair to land on the railing side, away from the top of the steps, is the kind of forward thinking that prevents falls years down the road. That's the part of a stairlift install that doesn't show up in a brochure but really matters once you start using it every day.

Glad the consultation, measurement, and install crew were consistent throughout. That continuity is something we work hard to maintain because every stairlift install has small details only the original crew remembers, and rotating people in and out tends to lose those details.

Thank you again for trusting us with your husband's safety, and please give us a call any time questions come up about the stairlift.

Ms. Allen, thank you for the thoughtful review. A split stairlift setup for a landing like yours takes a little extra planning, so we're glad the whole process from presentation through install felt smooth and easy to follow. Our installer takes pride in leaving the job site clean and making sure customers are fully comfortable operating the lift before he leaves. Enjoy the new stairlift, and give us a call anytime you need us.

The Mobility123 Team

Sara, appreciate you writing this up. Hearing that your husband is back upstairs and sleeping in bed after five months is exactly why we do this work. Glad our installer took the time to answer your questions and make sure everything felt right.

If anything ever needs attention down the road, just give us a call.

The Mobility123 Team

Appreciate you taking the time to lay this out, William. Good to hear the whole process went the way it should, from measuring your stairs and walking through the stairlift up front to making sure you knew how to run it once it was in.

Give us a call anytime something needs a small adjustment.

-The Mobility123 Team

Sharon, thank you for taking the time to write this. Customers in the middle of an elevator project usually have plenty on their plate, so sitting down to leave feedback on the stairlift experience means a lot.

The "a lot of money" line is fair, and it's honestly the reason we put as much weight on service as we do on the install itself. A stairlift is a meaningful investment, and a home elevator (homelift) is a much bigger one, so the only way any of this works is if the service after the install lines up with the conversation at the start. Glad to hear the small service repair on the stairlift was handled well. That's the part nobody sees in the brochure, but it's the part that really tells you whether you picked the right company.

Really looking forward to getting your elevator in. We'll work hard to earn the second half of that investment the same way we earned the first.

Thank you again for the trust.

Janet, thanks for the review. Everyone will all appreciate the shoutout, and it's nice when one review captures the whole journey from scheduling through install and into service.

The stop button getting bumped happens more often than you'd think on a stairlift, especially in the first few weeks while you're still getting used to the layout of the controls and the way the chair sits in the stairwell. We'd much rather come out and reset it for you than have you wrestling with it on your own, so glad our technician could swing back and get the stairlift moving again quickly.

Hope it keeps being the convenience you were looking for.

Paul, thank you for the kind review. Our technicians take every stairlift install seriously, and it means a lot when a customer notices the care that went into it. Taking the time on day one to walk through every feature and answer questions really does pay off, because the more comfortable you are with how the stairlift works, the more naturally it fits into your daily routine.

The part about not worrying about falling is the piece that matters most to us. Stairs are one of the most common places for serious falls at home, and removing that risk is the whole reason this product exists.

Glad our crew could give you that peace of mind, and give us a shout if any questions come up about the stairlift down the road.