Mobility123 Reviews
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About Mobility123
Mobility123 provides a range of independent living solutions and services across New Jersey and Philadelphia, dedicated to helping individuals maintain their independence at home. The company specializes in mobility products such as stairlifts and homelifts, along with adaptive remodeling and construction services. Partnering with trusted manufacturers like Bruno, Handicare and Access BDD, Mobility123 backs its products and services with a reliable in-house service team to ensure consistent, high-quality support.
Visit www.mobility123.com- In-house service team
- Turnkey installation services
- Personalized quotes available
- Limited availability
- No upfront pricing
Our editor’s take on Mobility123
While Mobility123 offers a somewhat limited inventory in terms of manufacturers, it still provides a solid range of stairlift solutions to suit different accessibility needs and home configurations. With its local and turnkey installation services, the process is designed to be efficient and stress-free. The company focuses on personalized support and in-house servicing to help customers find the right solution tailored to their home.
Mobility123 products
Mobility123 sells straight and curved stair lifts for both indoor and outdoor use from three manufacturers: Bruno, Handicare and Access BDD. These manufacturers all offer their own products, accessories and warranties.
- Bruno: Bruno’s line includes models like the Elan, Elite, Curved Rail Elite and Outdoor Elite. These lifts are designed to accommodate a range of environments and preferences.
- Bruno Elan: An affordable, compact stairlift with a weight capacity of up to 300 pounds. The Elan offers a smooth and quiet ride, with a slim design that leaves plenty of space on the stairs.
- Bruno Elite: A premium stairlift with a higher weight capacity of up to 400 pounds. The Elite provides superior comfort, customizable options and an elegant design.
- Access BDD: Access BDD’s innovative stairlifts are crafted for effortless and seamless movement, prioritizing superior comfort and precision engineering.
- Flow X: Perfect for narrow staircases, the Flow X stairlift is precision-engineered for effortless movement and a snug fit on even the most challenging stairs.
- HomeGlide: The HomeGlide stairlift is versatile and robust, providing an elegant and efficient solution that enhances accessibility while blending seamlessly into your home.
- Handicare: Ideal for curved staircases, the Handicare Freecurve features a single-rail design to save space and fit your home’s unique layout.
- Handicare Freecurve: Designed specifically for curved staircases, the Freecurve offers a single-rail system that can be customized. It features ergonomic controls, safety sensors and a compact design.
How to get Mobility123
To get a stair lift from Mobility123, start by getting a customized quote. During the quote process, the team will ask about your accessibility needs, what your home looks like and your estimated budget. In most cases, the company will also complete an in-home evaluation to tailor a solution for you.
In addition to product and cost, the company will also help you navigate things like installation specifics, potential health insurance coverage and any financing options you may be eligible for.
Mobility123 services
Mobility123 offers stair lift installation, customer service and repairs. Its in-house construction team includes three full-time, state-licensed elevator mechanics.
Mobility123 also offers stair lift maintenance plans that help ensure your lift works how it should. These plans include regular cleaning and lubrication, adjustments and testing. These maintenance plans may be particularly useful for older relatives or those aging in place.
Mobility123 pricing
Because each stair lift installation is unique, Mobility123 doesn’t offer any information about the cost of purchasing and installing a lift. This is pretty standard in the industry, especially for companies that sell products from a handful of manufacturers. That said, you can get a free, no-obligation quote from the company.
In some cases, you may be eligible for discounts, financing or insurance rebates. A sales representative will discuss your options during the quote process.
Maintenance plans
Mobility123 sells three different maintenance and service plans:
- Basic: At $200 per year, this plan includes one annual maintenance service visit by a Mobility123 technician.
- Standard: For $350 per year, the Standard plan includes two annual maintenance service visits.
- Access: For a one-time fee of $1,250, you receive coverage on all parts and labor for the lifetime of your system. This plan charges just $49 for service and repair visits but does not include any annual maintenance.
How does Mobility123 compare?
Mobility123’s model selection is somewhat limited compared with competitors, but its manufacturers offer pretty standard warranties, with five-year coverage up to lifetime protection.
| Company | No. of models | Manufacturers | Price | Warranty | Can you rent? | |
|---|---|---|---|---|---|---|
 Mobility123 | Get a Quote | 7 | Bruno, Access BDD, Savaria, Harmar | n/a | 5 years to lifetime | Yes |
 USA Medical Supply | Learn More | 15 | Access BDD, Hamar, Bruno Independent Living Aids | n/a | 5 years to lifetime | Yes |
 Lifeway Mobility | Learn More | 18 | Bruno, Harmar, Otolift | n/a | Varies | Yes |
Mobility123 FAQ
Is Mobility123 legit?
Mobility123 is a legitimate company that offers a range of accessibility products and services throughout New Jersey and Philadelphia. While its inventory is somewhat limited, it staffs in-house construction experts and mobility specialists who are focused on local service and support.
What is Mobility123?
Mobility123 is a family-owned, local seller and installer of stair lifts in New Jersey and Philadelphia. Since 2003, its team has helped customers across the area find accessibility solutions that fit their needs and budget. It sells, installs and services stair lifts from Bruno, Handicare and Hamar.
How does Mobility123 work?
Mobility123 starts by conducting a free, no-obligation quote. This may include gathering information like your accessibility preferences, budget and needs. In many cases, one of its sales experts will visit your home to conduct an in-home evaluation. The company then creates a custom quote with a recommended product, how much it may cost and any installation details.
After installation, Mobility123 also offers annual maintenance plans and one-off service and repairs throughout New Jersey and Philadelphia.
Where is Mobility123 available?
Mobility123 is headquartered in Absecon, New Jersey, and offers services throughout New Jersey and Philadelphia.
Still have questions?
Mobility123 Reviews
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Reviewed June 15, 2026
You have an absolute dream team! Jermaine and Steve (I think) were fantastic. We actually video-recorded Jermaine’s operating instructions, and we highly recommend that Mobility or Stiltz create a similar instructional video for future customers. We also want to give a shout-out to the tall gentleman who came for the installation (I am so sorry his name slips my mind). He was brilliant. He stayed quiet and let his teammates lead when the job was done and they were recapping with us— but whenever a more complicated question came up, he jumped in and answered it with total authority. Overall, we had a wonderful experience with all of your teams. Your subcontractors, Joe and Erick, as well as your installers, were great to work with.
That said, our all-time favorite is Natalie. She is so skilled at marketing and sales, and excellent at both explaining the details and taking measurements. The fact that she isn't pushy is exactly what makes her so great at selling, and her communication and follow ups promptly with texts and emails is top-notch. Honestly, if it wasn’t for our son Paul and Natalie, we wouldn’t have gotten the elevator installed at all! As Paul sent her to us. You have communicated promptly with Ron. I felt only one person should communicate but did read all your emails. I only jumped in the last few days. You were absolutely fantastic. Kudos to you and your team.
Best,Dee
Dee, this one really made our day to read. It sounds like the whole thing came together the way we always hope it does, from the first set of measurements all the way through to the lift installation and the final walkthrough. We love that you thought to record the operating instructions on video, and your idea about us making a proper instructional video for future customers is a good one. We're going to pass that along, because it makes a lot of sense.
It also means a lot that the communication felt clear and steady throughout, even with a few people in the mix. That's something we work hard at, so it's good to know it landed. Enjoy having easy access between floors again, and give us a call anytime something needs a look or you have a question down the road.
The Mobility123 Team
Reviewed July 9, 2026
My mother-in-law had two-level stairs, and she needed a stairlift to go up and down the stairs. I heard about Mobility123 and I looked online to see how I could get one. Communicating with them was great. Joanna, the rep, was fantastic. She even helped me out with the price. It was great. The stairlift is performing perfectly. It was not much of an issue, but it was fun to see if I could get it lifted. I spoke out to Joanna and she sent the technician straight to the house the same day.
I would rate Mobility123 the highest it can go and more than I have to. I’d give it 30 stars because it’s working really well for my mother-in-law. It's helpful. You don't have to do a lot of work on the stairs. The weight of the chair will carry anybody up the stairs. I recommend that anybody who wants this chair get it.
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Reviewed June 24, 2026
My mother lives with us and she fell and broke her femur. We have 13 stairs, so we needed the stairlift. I contacted another place for a lift, but they don't come this far out. They suggested another place, but I found Mobility123, read the Google reviews, and they looked like they were a better fit for us. I called and told them my mom was getting into rehab in three days, but she couldn't come home unless she had a chairlift. I explained that when I spoke to Adam and he had them here. The man who came out to measure and Merlin, the one who put in the chairlift, were both excellent.
Everything was fast, quick and easy, and the chairlift is working very good. Now, my mom can get down the stairs. Before she even broke her femur, it was very hard for her to get down the stairs. She's a little confused about how to work it. But she's older. So, I just help her out. Mobility123 is the company to use for people who need a chairlift.
Reviewed May 17, 2026
I called Mobility123, they came in a very short amount of time, put the Bruno stairlift in, and I appreciated it. The installer was a young person and he was very nice. He cut his finger a bit when installing the stairlift and I was a bit concerned that we should go to the emergency room. But he said he would be fine. We dressed it a bit, and he continued on with the job and finished it within a couple of hours. We're very happy with them. The stairlift saves me from climbing the stairs. I would be up and down the stairs a lot every day and my knee was hurting me. But since I have this stairlift, it is very helpful to me and I continue to use it. I'm thankful for it.
Carol, thank you for this. Sounds like you took good care of our installer when he nicked his finger, which says a lot about you. He's doing fine and was set on finishing the job that same day so you weren't left waiting.
Really glad the Stairlift is taking the strain off your knee.
Trips up and down the stairs add up fast when you're already hurting, and that's exactly what these are built to fix.
Reviewed May 5, 2026
Mobility123 was professional, knowledgeable, and pleasant. Natalie, the salesperson, was organized because she took all the dimensions and took care of everything. The guys that installed the lift were very professional. They got the job done sooner than expected. They were neat when they installed it and programmed it perfectly for my mother. They adjusted it to her, like her getting on the chair, her exiting it. They installed a custom chair rail that went all the way up to the second floor in one piece. It’s a nice piece of work. We were happy with them. Pleasant people to have around. Wonderful communicators. It was a great experience.
On the sales portion of it, I spoke to Jennifer initially, and Natalie is the one who came to the house. Natalie was also the one who took all the measurements that they created the schematics. She did all that preliminary on-site work. I spoke to Jennifer on the phone. She gave me the rundown. Told me about their two locations - one near us, and another space down the shore. They moved along well, sent me follow-up emails and phone calls, and came out as soon as we were willing to schedule a date to talk about it the options for chairlifts, because that's what we were looking for. Went over all that stuff with us, and educated us on what they could do and what we could get. We were happy with all that upfront stuff.
We had to wait for the whole device to be manufactured. It came in a couple of weeks earlier than we expected, which was a nice surprise. Two gentlemen came to install it, and programmed it. It was not an easy job there, and they cleaned up after themselves, and were pleasant. The measurements were perfect, so there were no problems there. Minimal amount of disruption or damage. They did lots of test drives, making sure it was customed to my mother. They were very good and professional. The lift made a big difference for my mother.
Colleen, thank you for such a detailed write-up.
A custom curved rail that runs all the way to the second floor in a single continuous piece is one of the harder stairlift installs to get right. The rail has to follow every contour of the staircase exactly, which is why the measurement and schematic phase takes the time it does. Glad to hear our sales process and on-site measurements set the install crew up for success, because once the manufacturing is done, there's no fixing a bad measurement. That's the part that determines whether the whole job goes smoothly or turns into a return trip.
Coming in two weeks earlier than expected is something we love but never promise. Manufacturing lead times on curved stairlifts can swing in either direction depending on the factory queue, so we always quote on the longer side and treat early deliveries as a bonus. Glad it worked in your favor.
The part that matters most though is the test drives and custom programming for your mother. Every stairlift can technically be installed and walked away from, but the difference between a chair that gets used every day and one that sits unused often comes down to whether the install crew took the time to dial it in for the specific person using it. Sounds like that happened here.
Thank you again for trusting us with the install, and please reach out any time questions come up about the stairlift down the road.
Reviewed May 4, 2026
I was going to get Bruno originally, which is one of the very big companies, and they referred me to Mobility, which does their local installation. Mobility does the local installation for a couple of companies, and they were approved by Bruno to do it. But our stairway wasn’t so wide, and the Bruno seats are much bigger, so we switched to another company. The one we switched to works better than the one we initially looked at with Bruno. The stairlift fits better and is smaller.
Zach, the one I spoke with, arranges everything. He’s the go-to, and he sets up the guys to come. The first person who came gave us a general idea of what was going to go on and different kinds of things and suggestions. Then the crew came back to measure and they were very helpful. In the end, two guys from the same group came back to install it, the ones we had already met, and they were really wonderful and explained everything from beginning to end. The installation went very well and everybody was very good. I was very pleased with every person I was in touch with. All the questions I had, the reps were always there to answer and accommodate us.
Price-wise, it’s very expensive. I did not want to spend this money, but we had stairs that turned two times. It only turned once going up, but I did not want my husband getting off at the top of the stairs. I wanted it to turn to the side where the railing was so when he gets off, he’s away from the top of the steps. And that required another curve. My husband likes the stairlift so far. I’ve never had one before, and it’s working well.
Lanee, thank you for taking the time to write such a thorough review. You actually captured one of the things that sets our process apart, which is that we carry several stairlift brands (Bruno, Access BDD, etc.) rather than only one. Many installers are tied to a single brand, so when a customer's stairway doesn't fit that brand's seat profile, the answer is usually "we can't help you." Being able to switch you to a different brand that fit your narrower staircase, while keeping the same install team you already met, is exactly how this is supposed to work.
The second curve decision was a smart one and worth calling out. Most people in your position would have stopped at the single turn the staircase actually requires, because adding a curve costs real money. The fact that you specifically wanted the chair to land on the railing side, away from the top of the steps, is the kind of forward thinking that prevents falls years down the road. That's the part of a stairlift install that doesn't show up in a brochure but really matters once you start using it every day.
Glad the consultation, measurement, and install crew were consistent throughout. That continuity is something we work hard to maintain because every stairlift install has small details only the original crew remembers, and rotating people in and out tends to lose those details.
Thank you again for trusting us with your husband's safety, and please give us a call any time questions come up about the stairlift.
Reviewed June 28, 2026
It's been great with Mobility123. I have no complaints at all. They're very professional. They responded quickly, came out for measurements, came right back out and installed the stairlift. The stairlift makes it a lot easier for my mother to access the full area of the home. It takes her up the stairs nice and easy and she likes it. It adds to the quality of life and is very convenient as well. She's already recommended Mobility123 to a cousin of hers who has COPD and it's hard for her sometimes to go up and down her steps because she gets out of breath.
Reviewed June 27, 2026
Mobility123 was easy to deal with. They were very responsive, cooperative and informative. We got a stairlift, and my husband uses it every day. The installation went very well. The installer knew what he was doing, and he did it, and it was done. The stairlift is excellent. It serves its purpose. It does exactly what it should do, and we're quite pleased. The quality is perfect.
Reviewed June 26, 2026
My aunt is going through a situation where it's hard for her to walk up and down the stairs. So, the stairlift was the ideal situation for her to get. I'm not sure how long she's going to need it, but they offered the rental option, which was good. So, we got it installed and it's a perfect solution to the problem. She hasn't used it that much. She just got out of the hospital the other day, but so far, the stairlift looks great. It's going to make it easier to get up because she's got one shower upstairs. So, the stairlift is going to help tremendously.
Reviewed June 25, 2026
The sales visit of the rep from Mobility 123 went well. They showed me a couple of different stairlifts, including a HomeGlide. But it wasn't going to work out here, so we decided on the Bruno. It was also reasonably priced. They hooked it up in a matter of a couple of hours, and it’s working fine. It has been excellent. I would highly recommend Mobility 123.
Reviewed June 2, 2026
My husband uses the Mobility123 stairlift. My daughter told me about a friend of hers who had gotten one for her mother from Mobility123, and they were so happy with it. We went with them as well and their customer service was excellent. The fellow who installed it answered our questions and gave advice. He was so good. We are so glad to have it. My husband, after five months, was able to go back upstairs and sleep in bed.
Sara, appreciate you writing this up. Hearing that your husband is back upstairs and sleeping in bed after five months is exactly why we do this work. Glad our installer took the time to answer your questions and make sure everything felt right.
If anything ever needs attention down the road, just give us a call.
The Mobility123 Team
Mobility123 Company Information
- Company Name:
- Mobility123
- Website:
- www.mobility123.com
