Mobility123 Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+1 more
About Mobility123
Mobility123 provides a range of independent living solutions and services across New Jersey and Philadelphia, dedicated to helping individuals maintain their independence at home. The company specializes in mobility products such as stairlifts and homelifts, along with adaptive remodeling and construction services. Partnering with trusted manufacturers like Bruno, Handicare and Access BDD, Mobility123 backs its products and services with a reliable in-house service team to ensure consistent, high-quality support.
- In-house service team
- Turnkey installation services
- Personalized quotes available
- Limited availability
- No upfront pricing
Our editor’s take on Mobility123
While Mobility123 offers a somewhat limited inventory in terms of manufacturers, it still provides a solid range of stairlift solutions to suit different accessibility needs and home configurations. With its local and turnkey installation services, the process is designed to be efficient and stress-free. The company focuses on personalized support and in-house servicing to help customers find the right solution tailored to their home.
Mobility123 products
Mobility123 sells straight and curved stair lifts for both indoor and outdoor use from three manufacturers: Bruno, Handicare and Access BDD. These manufacturers all offer their own products, accessories and warranties.
- Bruno: Bruno’s line includes models like the Elan, Elite, Curved Rail Elite and Outdoor Elite. These lifts are designed to accommodate a range of environments and preferences.
- Bruno Elan: An affordable, compact stairlift with a weight capacity of up to 300 pounds. The Elan offers a smooth and quiet ride, with a slim design that leaves plenty of space on the stairs.
- Bruno Elite: A premium stairlift with a higher weight capacity of up to 400 pounds. The Elite provides superior comfort, customizable options and an elegant design.
- Access BDD: Access BDD’s innovative stairlifts are crafted for effortless and seamless movement, prioritizing superior comfort and precision engineering.
- Flow X: Perfect for narrow staircases, the Flow X stairlift is precision-engineered for effortless movement and a snug fit on even the most challenging stairs.
- HomeGlide: The HomeGlide stairlift is versatile and robust, providing an elegant and efficient solution that enhances accessibility while blending seamlessly into your home.
- Handicare: Ideal for curved staircases, the Handicare Freecurve features a single-rail design to save space and fit your home’s unique layout.
- Handicare Freecurve: Designed specifically for curved staircases, the Freecurve offers a single-rail system that can be customized. It features ergonomic controls, safety sensors and a compact design.
How to get Mobility123
To get a stair lift from Mobility123, start by getting a customized quote. During the quote process, the team will ask about your accessibility needs, what your home looks like and your estimated budget. In most cases, the company will also complete an in-home evaluation to tailor a solution for you.
In addition to product and cost, the company will also help you navigate things like installation specifics, potential health insurance coverage and any financing options you may be eligible for.
Mobility123 services
Mobility123 offers stair lift installation, customer service and repairs. Its in-house construction team includes three full-time, state-licensed elevator mechanics.
Mobility123 also offers stair lift maintenance plans that help ensure your lift works how it should. These plans include regular cleaning and lubrication, adjustments and testing. These maintenance plans may be particularly useful for older relatives or those aging in place.
Mobility123 pricing
Because each stair lift installation is unique, Mobility123 doesn’t offer any information about the cost of purchasing and installing a lift. This is pretty standard in the industry, especially for companies that sell products from a handful of manufacturers. That said, you can get a free, no-obligation quote from the company.
In some cases, you may be eligible for discounts, financing or insurance rebates. A sales representative will discuss your options during the quote process.
Maintenance plans
Mobility123 sells three different maintenance and service plans:
- Basic: At $200 per year, this plan includes one annual maintenance service visit by a Mobility123 technician.
- Standard: For $350 per year, the Standard plan includes two annual maintenance service visits.
- Access: For a one-time fee of $1,250, you receive coverage on all parts and labor for the lifetime of your system. This plan charges just $49 for service and repair visits but does not include any annual maintenance.
How does Mobility123 compare?
Mobility123’s model selection is somewhat limited compared with competitors, but its manufacturers offer pretty standard warranties, with five-year coverage up to lifetime protection.
| Company | No. of models | Manufacturers | Price | Warranty | Can you rent? | |
|---|---|---|---|---|---|---|
 Mobility123 | Get a Quote | 7 | Bruno, Access BDD, Savaria, Harmar | n/a | 5 years to lifetime | Yes |
 USA Medical Supply | Learn More | 15 | Access BDD, Hamar, Bruno Independent Living Aids | n/a | 5 years to lifetime | Yes |
 Lifeway Mobility | Get a Quote | 18 | Bruno, Harmar | n/a | 5-years-to-Lifetime | Yes |
Mobility123 FAQ
Is Mobility123 legit?
Mobility123 is a legitimate company that offers a range of accessibility products and services throughout New Jersey and Philadelphia. While its inventory is somewhat limited, it staffs in-house construction experts and mobility specialists who are focused on local service and support.
What is Mobility123?
Mobility123 is a family-owned, local seller and installer of stair lifts in New Jersey and Philadelphia. Since 2003, its team has helped customers across the area find accessibility solutions that fit their needs and budget. It sells, installs and services stair lifts from Bruno, Handicare and Hamar.
How does Mobility123 work?
Mobility123 starts by conducting a free, no-obligation quote. This may include gathering information like your accessibility preferences, budget and needs. In many cases, one of its sales experts will visit your home to conduct an in-home evaluation. The company then creates a custom quote with a recommended product, how much it may cost and any installation details.
After installation, Mobility123 also offers annual maintenance plans and one-off service and repairs throughout New Jersey and Philadelphia.
Where is Mobility123 available?
Mobility123 is headquartered in Absecon, New Jersey, and offers services throughout New Jersey and Philadelphia.
Mobility123 Reviews
Filter by Rating
- (138)
- (8)
- (3)
- (1)
Popular Mentions
- 4,862,565 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,862,565 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 30, 2025
We had a rented Mobility unit in our summer home. Then we sold that home and the Mobility unit was removed. About four years ago, we got two Mobility units in my house in Garfield. Just last month, I needed to install a stairlift on the staircase leading to the basement for my wife. We've contacted them every time for years now. They are consistently good and helpful to us. The technicians are very good. They tested all the batteries, and thought the batteries needed replacement. Then they retested the battery, and found out that it's just a contact issue. They did not charge us for it. We were very pleased with them. I highly recommend them.
Hi Louis,
Thanks for being such a loyal customer. It's great to hear that our team has been able to support you across multiple homes over the years.
Also glad the techs took the time to dig a little deeper and save you the cost of an unnecessary replacement. That’s exactly the kind of service we aim to deliver.
If anything else comes up, we’re just a call away.
-- The Mobility123 Team
Reviewed Feb. 24, 2026
I did a lot of research on Mobility123. I felt theirs was a quality chairlift. Mobility123 had good reviews and good rapport. When I called and spoke with them, they were very helpful, friendly, and responsive. The cost was reasonable, and the stairlift as accommodated my wife's life. I had a very good conversation with the rep at Mobility123. I told her that we liked the lift, but there were a few design issues that they should be aware of. They're easy to correct, and they should correct them.
We like the toggle switch. It's easy to operate. But at its location, if someone reaches for the arm for support, like someone who is disabled in some ways, they're not always steady. My wife reached for the arm for support and the machine started working. I've talked to a few other people who said that also happened to them. We want the switch easily accessible, but it's right where someone reached for the seat, it's one place where they would reach just for support, not to have the chair run. If it doesn't operate until someone sits in the chair, that creates a problem, if you want to move the chair up or down remotely. But there are various ways of dealing with that. Get design people around, and they could figure that out.
I have one other comment on the chair, and that is the location of the seatbelt. It is located right behind your rear end, and it's very difficult to reach especially by people with mobility issues. Also, unless you're LeBron James, you can't stretch it all the way out long enough to go in the buckle on the other side. You have to do it with two pulls. You have to pull it out so far, grab it, and pull it the rest of the way. Once you stop with the first pull, it locks up. You can't pull it any further. You got to go back to the beginning. You can't pull it any further. That's a real problem Mobility123 needs to see.
Lloyd, we really appreciate the detailed feedback you shared about the stairlift and your experience with our team. It’s great to know the lift is helping your wife, but we also wanted to share some context on why those specific features are designed the way they are.
The toggle switch is typically placed right at the end of the armrest so that users with very limited hand dexterity can operate it without needing a tight grip or a long reach. The trade-off, as you noticed, is that it becomes a bit too easy to trigger when you're just using the armrest for stability. Regarding the seatbelt, it’s designed to lock quickly and sit further back to ensure it stays clear of the internal gears and the swivel mechanism when not in use. It’s a safety-first design, but we realize that "safety" shouldn't mean having to have the reach of a pro athlete just to get buckled in.
Your points about the "two-pull" struggle and the accidental starts are completely valid. We’re going to pass these notes directly to the manufacturer’s engineering team because real-world feedback like yours is exactly how these designs get refined. If you ever need a hand adjusting anything or have more questions, we're just a phone call away.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed Dec. 20, 2025
I'm very satisfied from the initial visit to the installation of Mobility123. A cousin of mine did the research and looked at several companies. She gave me all the pros and cons of a few of them and we both liked Mobility123. We just thought that this one seemed to meet all our needs.
We actually ended up purchasing two stairlifts from them and they work very well. The customer service was excellent and to the point. They were also very quick to have it installed at my convenience. My husband was in rehab and I wanted to put it in before he came home. They came when they said they were going to come and they got it to me as fast as they could. They were very accommodating and it was much quicker than I thought it would be. They did a really good job. It just went very smoothly. I didn't have to wait long and the installers were very nice and competent. I didn't realize the stairlift would have a seat belt on it, but that's a very good feature.
They gave me all the reading material and did a demonstration. They said if I had any questions, I should call them afterwards. It was really terrific that they were just very responsive every time I called. If I left a message, I got a call back right away, which I thought was really good. It was very reassuring to have them right on top of any questions I had or they would get it for me right away if they didn't know the answer. So they were a very good company to deal with. I would definitely recommend them to anyone. I think the product is really good.
Sherri, we are so incredibly happy to hear that we could help get your home ready in time for your husband’s return from rehab. We know how much coordination and stress can go into a transition like that, and knowing our team could provide some relief by getting the stairlift installed quickly and efficiently really means a lot to us. It’s our goal to make these life adjustments feel like a breeze rather than a chore, and it sounds like we hit the mark for you.
It's great that you’re finding the seat belt so useful, it’s one of those safety features that might seem small initially but adds so much peace of mind once you start using the lift daily. Our installation team takes a lot of pride in being thorough and making sure you’re an expert at the controls before they leave, so I’ll be sure to share your kind words with them.
Thank you for choosing Mobility123 and for the high recommendation; we’re always here if you or your husband need anything else down the road.
Reviewed Aug. 21, 2025
From our first consultation with the professionals at Mobility123 to the final installation of our Stiltz lift, we have been impressed with the product itself, and with each member of the project team. Every step has been carried out within the original timeline we were given, and the finances were handled exactly according to our expectations. Here's our story: in 1988, we moved into our house, originally built in 1871 as a small two story, two room cottage with a hand-dug basement. Over the years, it has been modified, added onto, and updated by each of several owners, but it still has the original winding staircase from the main level to the second floor.
Due to an advancing neurological condition I have trouble using the stairs. This gave us the choice of either building an addition to our house and abandoning our upstairs rooms, or moving from our home and relocating. Then along came a family member with the idea we could install an elevator. At first, it sounded like a dream, an elite choice that would be beyond our means as retirees. We pursued it, though, and were surprised to find we could fit it into our plans, at just a fraction of the cost of a single story addition or an unwanted relocation.
After careful research, we settled on the Stiltz Duo Alta home lift, with its excellent track record and ability to meet our exact need. We could not have asked for better service or clearer communication. Natalie M. Made a home visit to assess our situation, and came up with an initial plan. Enthusiastic and knowledgeable, she led us through what the whole process would look like, beginning to end. Mike M. And Jim (?) followed through, along with the team members who drew up the required building and electrical plans, obtained the NJ State and local township permits, and the workers who participated in the actual site preparation.
Everyone was highly competent and professional, and so respectful of our space. The final work was done on Tuesday, ending in a full instructional session with Germaine and receiving the keys. (Not a speck of dust or construction debris was left behind.) We look forward to using the lift, no more worries about falling down the stairs, just peace of mind. Thanks, all! I wish I had written down everyone's name to give each of you a shout-out!
Reading your story was a treat. Thank you for taking the time to share it in such detail. Hearing how your cottage has evolved over the decades and how the Stiltz Duo Alta became part of its next chapter is exactly the kind of perspective that makes this work meaningful for our team.
We're glad you mentioned Natalie, Mike, Jim, Jermaine, and the rest of the crew. They’ll be thrilled to know their work stood out and that you felt supported every step of the way. Clean work, clear communication, and a smooth finish are the goals we aim for, so it’s great to know that came through.
Enjoy the peace of mind the lift brings you. It’s not just about avoiding the stairs, it’s about keeping your home fully yours without compromise. We’re honored to have been part of making that possible.
Reviewed July 17, 2025
My husband had a stroke so I decided to buy a stairlift from Mobility123. I spoke to a rep over the phone and she did a great job. The rep that came and put it on was excellent as well. He was very courteous. He went above and beyond of what he had to do. He was great because they knew I wasn't gonna be here 'cause I work Tuesdays to Thursdays. I said, "The young woman that takes care of my husband only speaks Spanish. Do you have a Spanish-speaking one or bilingual?" They said yes, and they sent me a bilingual person, and he was excellent.
Also, the check had to be signed and my husband would sign it. And he's gibberish. But everything was okay. He helped the caregiver, he told her what to do on the check, and he wrote it out on a piece of paper what the amount was, and then they left me the receipt. They sent me a copy of the check. The service was excellent. I would highly recommend them.
The quality of the stairlift is great. If I were to give it a percentage, I'm gonna give it 100 and above.
Louisa, thank you for the wonderful and detailed review! We're so happy to hear that the stairlift is a seamless addition to your home and that our team exceeded your expectations.
It’s fantastic to know that both our representative and installer provided such professional and courteous service. We always aim to accommodate our customers' specific needs, so we're particularly pleased that having a bilingual technician made for a smooth and comfortable installation experience for you.
Your recommendation means a lot to us. Thanks again for choosing Mobility123!
Reviewed July 16, 2025
We have a summer home that we’ve only owned since 2023, and there was an existing stairlift that was old but it was working. When we got to the house at around 8 PM, the stairlift had stopped working, and my mom, who is 92, needed to get up the stairs. She was able to climb them, but it was difficult. I realized we had to get the stairlift repaired or replaced within a few days. There was no one who was either willing or knew the product, or they felt the product that was existing wasn't that great. I called Mobility123, and they were excellent. They told me they had someone installing a stairlift nearby who could take measurements. I agreed, and they came out, took measurements, and confirmed they had a stairlift in stock that could be installed the next day.
The rep gave me a window of time, but the installer even texted that he could be there in less than an hour. It couldn't get better than this. What was a panic situation when it first happened, they made it so much easier for us. Everything was perfect. The installer and the salesperson I spoke to on the phone were wonderful. It was great. It was an unexpected expense, but the price fell in line with whatever prices were out there. I would definitely recommend them.
Thanks so much for taking the time to share your experience. We're really glad our team was able to step in quickly and help turn a tough situation around for you and your mom.
It’s great to hear that our installer and salesperson treated you with professionalism and care, and that we got the stairlift installed the very next day. We know how important speed and sensitivity are in moments like that, and it means a lot to know we delivered.
About the tax form: I’m sorry that piece slipped through the cracks. I’ve already looped in our office manager, and they’ll be in touch shortly to get you everything you need.
Your recommendation means the world to us. Thanks again for putting your trust in Mobility123.
Reviewed April 16, 2026
Our first experience was with Adam at the showroom. He was extremely friendly and helpful explaining the different models and letting my husband try the models. Next was Xavier. He came to our home and did the measurements. He also waited until our electrician came that was going to install the needed electric so he knew where the best place for the electric we needed. He was extremely friendly, helpful. Finally Brian came to install the unit. He was also extremely friendly and did a great job installing the stairlift. Before he left he had my husband ride the lift up several times and adjusted the seat for his comfort.
The Mobility123 Team
Reviewed April 8, 2026
I needed to get a chairlift for my wife, who no longer could navigate our stairs. I found Mobility123 on the internet. We spoke with some other people about it, and they recommended them, plus the fact that they were closest to us. They were a bit more affordable than others as well. The installation of our stairlift went well. Their reps were all great. My wife went from being very active to getting cancer and having severe neuropathy, and not being able to go up and down the stairs to being able to go up and down the stairs without me carrying her.
Vaughn, thank you for sharing this. Giving your wife the ability to move through your home again on the stairlift, and taking that physical load off you, is exactly why we do this work. We're glad the stairlift install went smoothly and that the team took good care of you both. Wishing her strength through treatment, and we're here if you ever need service or adjustments.
The Mobility123 Team
Reviewed March 26, 2026
The stairlift from Mobility123 is wonderful. It goes up and down. It happens in two parts, though, because we have four steps. Mobility123 was recommended to us and when they came out to do their presentation, it was smooth. We’re old people and we had no issues at all. As far as the install, the gentleman came early morning, and we knew when he was coming. He worked through three hours, and he completed the job. He cleaned up, too. The people from Mobility123 were very professional. They allowed us to sit in the stairlift and try it out. They explained what needed to be done to get it to move up and down, and the safety issues that we should be aware of. It's a good fit for us. We're very satisfied.
Ms. Allen, thank you for the thoughtful review. A split stairlift setup for a landing like yours takes a little extra planning, so we're glad the whole process from presentation through install felt smooth and easy to follow. Our installer takes pride in leaving the job site clean and making sure customers are fully comfortable operating the lift before he leaves. Enjoy the new stairlift, and give us a call anytime you need us.
The Mobility123 Team
Reviewed March 25, 2026
The service representative from Mobility123 was very knowledgeable and supportive of my efforts. The service technician that came out knew exactly what he needed. He brought it with him and he installed it in a short amount of time. The stairlift's performance is very good. It is comfortable and the mechanisms are quite responsive. It's made it much safer to go up and down the stairs. My wife and I are both disabled and elderly, and it's much safer.
Daniel, thanks for taking the time to write this. Safety on the stairs is the whole reason we do this work, so hearing that the stairlift is making day to day life easier for you and your wife means a lot. Glad the install went quickly and that the rep and tech took good care of you. We're here whenever you need service or adjustments down the road.
The Mobility123 Team
Reviewed March 24, 2026
The stairlift I got from Mobility123 works good. The guys who installed it were very nice and very good. The stairlift is of good quality, but I don't like that it doesn’t turn with one chair. I would rather have one chair than two chairs. It's a pain in the neck with two chairs.
John, thank you for the honest feedback and for the kind words about the install crew. I understand the two-stairlift setup feels like more of a hassle than a single curved unit would. A curved stairlift was on the table when we quoted the job, but the cost difference was significant and we went with the two straight units to stay within your budget. That's a real tradeoff and I'm sorry it's wearing on you in daily use. I'd like to talk it through with you directly and see if there's anything we can do to make the current setup work better, or look at options from here.
Please give me a call at the office and ask for me.
Ryan PennOwner, Mobility123
Mobility123 Company Information
- Company Name:
- Mobility123
- Website:
- www.mobility123.com
