Mobility123 Reviews
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About Mobility123
Mobility123 offers a variety of independent living solutions and services throughout New Jersey and Philadelphia. Its line includes mobility products, including stair lifts and wheelchair lifts, as well as adaptive remodeling and construction services. It sells products from manufacturers like Bruno, Handicare and Harmar, and all services are backed by an in-house service team.
Pros & Cons
- In-house service team
- Turnkey installation services
- Personalized quotes available
- Limited availability
- No upfront pricing
Our editor’s take on Mobility123
While Mobility123’s inventory is relatively limited in terms of manufacturers it works with, its stair lift offerings are pretty standard. You should be able to find a style that suits your accessibility preferences and your home’s layout and size. The company also offers local turnkey installation, so the process should be efficient and streamlined.
Mobility123 products
Mobility123 sells straight and curved stair lifts for both indoor and outdoor use from three manufacturers: Bruno, Hamar and Handicare. These manufacturers all offer their own products, accessories and warranties.
- Bruno: The Bruno lineup includes Elan, Elite, Curved Rail Elite and Outdoor Elite models, each designed to accommodate diverse environments and preferences.
- Harmar: The Harmar SL-300 is designed to be durable and low maintenance. It’s backed by a lifetime warranty and has a mechanical folding rail system.
- Handicare: The Handicare Freecurve is ideal for curved staircases. It’s built with a single rail to save space.
How to get Mobility123
To get a stair lift from Mobility123, start by getting a customized quote. During the quote process, the team will ask about your accessibility needs, what your home looks like and your estimated budget. In most cases, the company will also complete an in-home evaluation to tailor a solution for you.
In addition to product and cost, the company will also help you navigate things like installation specifics, potential health insurance coverage and any financing options you may be eligible for.
Mobility123 services
Mobility123 offers stair lift installation, customer service and repairs. Its in-house construction team includes three full-time, state-licensed elevator mechanics.
Mobility123 also offers stair lift maintenance plans that help ensure your lift works how it should. These plans include regular cleaning and lubrication, adjustments and testing. These maintenance plans may be particularly useful for older relatives or those aging in place.
Mobility123 pricing
Because each stair lift installation is unique, Mobility123 doesn’t offer any information about the cost of purchasing and installing a lift. This is pretty standard in the industry, especially for companies that sell products from a handful of manufacturers. That said, you can get a free, no-obligation quote from the company.
In some cases, you may be eligible for discounts, financing or insurance rebates. A sales representative will discuss your options during the quote process.
Maintenance plans
Mobility123 sells three different maintenance and service plans:
- Basic: At $200 per year, this plan includes one annual maintenance service visit by a Mobility123 technician.
- Standard: For $350 per year, the Standard plan includes two annual maintenance service visits.
- Access: For a one-time fee of $1,250, you receive coverage on all parts and labor for the lifetime of your system. This plan charges just $49 for service and repair visits but does not include any annual maintenance.
How does Mobility123 compare?
Mobility123’s model selection is somewhat limited compared with competitors, but its manufacturers offer pretty standard warranties, with five-year coverage up to lifetime protection.
Companies No. of models Manufacturers Price Warranty Can you rent? Mobility123
7
Bruno, Stiltz, Savaria, Harmar, Cibes and Best-Bath
n/a
5 years to lifetime
Yes
USA Medical Supply
15
Access BDD, Hamar, Bruno Independent Living Aids
n/a
5 years to lifetime
Yes
Lifeway Mobility
18
Handicare, Hamar , Bruno Independent Living Aids, Savaria
n/a
2 years to lifetime
Yes
| Companies | No. of models | Manufacturers | Price | Warranty | Can you rent? |
|---|---|---|---|---|---|
| Mobility123 | 7 | Bruno, Stiltz, Savaria, Harmar, Cibes and Best-Bath | n/a | 5 years to lifetime | Yes |
| USA Medical Supply | 15 | Access BDD, Hamar, Bruno Independent Living Aids | n/a | 5 years to lifetime | Yes |
| Lifeway Mobility | 18 | Handicare, Hamar , Bruno Independent Living Aids, Savaria | n/a | 2 years to lifetime | Yes |
Mobility123 FAQ
Is Mobility123 legit?
Mobility123 is a legitimate company that offers a range of accessibility products and services throughout New Jersey and Philadelphia. While its inventory is somewhat limited, it staffs in-house construction experts and mobility specialists who are focused on local service and support.
What is Mobility123?
Mobility123 is a family-owned, local seller and installer of stair lifts in New Jersey and Philadelphia. Since 2003, its team has helped customers across the area find accessibility solutions that fit their needs and budget. It sells, installs and services stair lifts from Bruno, Handicare and Hamar.
How does Mobility123 work?
Mobility123 starts by conducting a free, no-obligation quote. This may include gathering information like your accessibility preferences, budget and needs. In many cases, one of its sales experts will visit your home to conduct an in-home evaluation. The company then creates a custom quote with a recommended product, how much it may cost and any installation details.
After installation, Mobility123 also offers annual maintenance plans and one-off service and repairs throughout New Jersey and Philadelphia.
Where is Mobility123 available?
Mobility123 is headquartered in Absecon, New Jersey, and offers services throughout New Jersey and Philadelphia.
Mobility123 Reviews
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Reviewed July 11, 2024
Everywhere I went was advertised, "You can do an elevator, a lift, or stairs, whatever, in three days." But once they step in, they don't mention you need to hire a contractor and an architect and the cost that they quote has nothing to do with those costs. It's not represented well. Mobility123 was the only company that I could find that did everything. They gave very good estimates and were very straightforward. They don't sort of make numbers up and then later say, “Oops, sorry.” They explained in detail how it will be done, why it needs to be done this way, and why we have these features. Some things look a little odd and when they explained what it was for, I thought, “Oh, that's great. We absolutely need that.”
We were looking at both an elevator lift and a chair lift and in the end, they thought the chair lift would probably be the best. The chair lift is about 18,000 and the elevator lift is 40,000. They didn't try to push the elevator lift and they didn't try to sell us special chairs, special foot, or anything. we wanted to look into it, they were happy to have us look into it. They installed what we needed to be installed and made sure everything worked. Also, there were issues requiring them to return a couple of times and they were incredibly responsive.
There was sort of a situation when I asked them for a favor. I did a chair lift in the end for my mom and at a very low price, they would rent you an ordinary chair lift until they give you the chair lift that works for your home. I asked if they mind letting us just have it for a week or two and then deciding if we want a chairlift or a lift. It wasn't the same thing but we wanted to make sure that this would work. By doing that for us, they had problems taking measurements for the permanent one we'd have. Eventually, they had the person from the company who makes the stair lift come by and do the measurements to make sure that they were done properly, we would get the right product, and they wouldn't have to return for more measurements. They haven't finished the project. We're waiting for the last piece, the curved, but I have no doubt that it would be great. I recommend them highly.
Hi Sima. Thank you so much for taking the time to share your experience with Mobility123. We truly appreciate your thoughtful and detailed review.
We understand how important it is for our customers to have clear and accurate information from the start. We're thrilled to hear that our team could provide you with straightforward estimates and thorough explanations, making the process as seamless as possible. It's always our goal to ensure that every customer feels confident and informed about their choices.
We're glad that the chair lift turned out to be the best solution for your needs, and it's wonderful to know that our team was responsive and accommodating throughout the entire process. Your satisfaction is our top priority, and we're pleased we could assist you in such a personalized way, especially during the measurement phase.
Thank you for recommending us so highly. Your kind words not only reaffirm our commitment to providing exceptional service but also help build trust with other customers who may be considering similar solutions.
If there's anything more we can do or if you have any further questions as we complete your project, please don't hesitate to reach out. We're here to help!
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Reviewed March 5, 2024
The gentleman from Mobility 123 who came out explained everything. He was very thorough. He said they could install it whenever I was ready. I called and they came out and installed it. The two guys who put it in did a nice job. They weren't here very long. They also explained the procedure of how it works when they were here after they finished installing it. The stairlift from Mobility 123 seems to be working fine. It seemed to be very clean-cut looking and not too visible on the stairs. I needed the lift, but I didn't want it to stick out much. And this is nice. Even though it's slim-looking and almost invisible, it seems to work well. It carries up to 300 pounds. I'm nowhere near that weight, but it's certainly comfortable to sit on.
We're thrilled to hear about your wonderful experience with Mobility123! It's great to know that our representative was thorough in explaining everything to you and that the installation process was seamless.
Our team takes pride in their work, and it's fantastic that the two installers did a nice job and efficiently completed the installation. We're also glad they took the time to walk you through how the stairlift operates, ensuring that you feel comfortable and confident using it.
We understand that while you needed the stairlift, you didn't want it to be too conspicuous. That's why we offer sleek and modern designs that blend in with your home's aesthetics. It's wonderful to hear that you find the stairlift clean-cut looking and almost invisible on your stairs.
It's also great to know that despite its slim appearance, the stairlift is comfortable to sit on and has a weight capacity that meets your needs. We strive to provide products that are not only functional but also comfortable and reliable.
Thank you for choosing Mobility123 and for sharing your positive experience with us. We're here to help you maintain your independence and make your life easier. If you ever need anything else, please don't hesitate to reach out!
Reviewed Jan. 28, 2024
I spoke to the girl from Mobility123 on the phone who set me up with an appointment within two days. A guy came out, took the specifics of what I needed, and somebody was out here the next day and put it in. We had a great demonstration and everything from the guy who put it in there. He was really good. The stairlift fits in the stairwell nicely. He told me it wouldn't block anything. It's great.
As far as the functionality, it's easy for my mom to maneuver. He set it up so she didn't have to walk around to sit in it. She can just walk to it, sit down, and do her thing. At first, she thought we were trying to say she was old, but now she rides down all the time, up and down the stairs. So, it's really nice. Usually, when my mother would try to walk back up, she'd be so tired. She’d stop every couple of steps. So, she would go to bed early. Now she is hanging out with us at 9:00 and 10 o'clock at night because she knows she didn’t have to walk up those steps.
It's fantastic to hear that your experience with Mobility123 was so positive and efficient. The quick response in setting up an appointment and the timely installation are great examples of our commitment to customer service. It's also reassuring to know that the installation process was thoroughly explained and that the stairlift fits well in your stairwell without causing any obstructions.
Most importantly, it's wonderful to hear how the stairlift has improved your mother's quality of life. The fact that she finds it easy to use and that it has significantly reduced her physical exertion is a significant benefit. It's great to know she's now able to enjoy more time with the family without the worry and fatigue associated with climbing stairs.
This kind of feedback is invaluable, as it highlights the impact these mobility solutions can have on everyday life. If you or your mother have any further questions, need assistance, or wish to explore additional products or services, please don't hesitate to reach out. Mobility123 is here to support your family's needs and ensure continued satisfaction with our products and services.
Reviewed Oct. 26, 2023
A company I called kept hounding me and trying to force me into using them. At the same time, I called Mobility123 and asked for the same estimate for the same product. I told them that I wasn't ready to do it at that particular time they were fine with it. I don't like to be hounded when I'm doing things because it forces me to make mistakes. When I was ready to move forward, I called Mobility123 and they were more than accommodating. They gave me many choices and they didn't try and oversell me. They followed through on everything that they said they were going to do.
The installation of the stair lift for my mother was perfect. A gentleman showed up when I was told he was going to show up. He was very professional and he knew what he was doing. I've been around home repairs for a long time so I asked him different questions and he had the answers to them. The installation was quick. I as told how long it was gonna take and that was how long it took. The gentleman showed me the product and how it works. He made sure that I understood how exactly it worked and I let him go.
The quality of the product is just what I was told it was going to be. This stair lift added more life to my mom. I have recommended Mobility123 to other family members who were looking to do different things. I also recommended them to friends who were looking to do different things with their parents. If I recommend them that means I trust them.
Thank you for your review, Fred. We're pleased to hear that your experience with Mobility123 was positive and pressure-free. We understand that choosing a mobility solution is an important decision that shouldn't be rushed, and we're glad you felt accommodated throughout the process.
It's also good to know that you felt well-informed with the choices presented to you and that we followed through on our commitments. We strive for transparency and customer satisfaction at every step.
Thank you for choosing Mobility123 for your stairlift needs. We're here to assist you with any future requirements or concerns you may have.
Reviewed Oct. 26, 2023
I needed a stairlift for my mom to come home from the hospital and Mobility could get there the quickest. It's a family-owned company, which I discovered, and they were excellent in communication, understanding, and really trying to work with me to get my mom home. When they came and measured everything, I couldn't be there because I was with my mom at the hospital and they were so kind and just explained how far it would come out. I could picture it just from them telling me and the pictures they shared. The installers were only there one day and they took good care of the house. They were conscious of our home and what they had to do. We had to take down one railing on the side of where the stair is mounted because it would come out too far and it was perfect.
Also, we had them do the bathroom and they did a really wonderful job of putting in a walk-in shower, which is also wheelchair-accessible in a smaller bathroom. The home was built in 1948 so they were dealing with ceramic tile walls that they had to take out to put the insert in. It took them three days and it was great. Mobility had great workers that were just so polite to anyone that was coming in the house doing some other work.
Thank you for your detailed review, Cheri. We're thrilled to learn that we could meet your urgent needs and help make your home accessible for your mom's return from the hospital. Timeliness and effective communication are cornerstones of our service, and it's gratifying to know that these aspects stood out to you.
It's also great to hear that you felt our team was considerate and efficient during both the stairlift and walk-in shower installations. Older homes like yours often present unique challenges, and we're pleased that you're satisfied with how we handled the complexities of your 1948-built home.
We truly appreciate your recognition of our team's politeness and care for your home. Our aim is to deliver an exceptional experience, and it sounds like we've succeeded in your case.
Thank you for entrusting your mobility solutions to Mobility123. We're here for any future needs you or your mom may have.
Reviewed Sept. 2, 2024
The installation of a Bruno stairlift in my home was the most expeditious home improvement project I have experienced. Calls and e-mails to Mobility123 (MB) were answered quickly and completely by Julianne. Within days, I had reviewed all the product specs and decided on a product. Julianne explained the steps which included an MB visit to my home to take measurements and collect a down payment; the installation of a dedicated electrical outlet for the stairlift; and the actual stairlift installation. These steps all happened on schedule. Having now used my new stairlift for a few days, I am satisfied that the stairlift was installed properly and is performing as promised. Thank you Mobility123 but especially thanks to Julianne for her coordination and correspondence and to Brayan who did the measurements and installation.
Reviewed Aug. 31, 2024
Mobility123 was a joy to work with. I called on a Tuesday, my lift was in on Friday. And the price was the best one I received. Everyone I dealt with was incredibly easy to work with especially Julianne. There was a question about my electrical outlet. Julianne got back to me immediately and the problem was solved.
Reviewed Aug. 4, 2024
Mobility 123 is an excellent company to work with. I initially called them for information since my husband was in a rehab facility. I decided to rent a used stairlift and it was installed within two days. The installers were great. Very friendly and explained how to use it. I paid an installation fee and pay a rental fee each month.
Reviewed July 11, 2024
I had the stairlift installed and the process of everything getting scheduled was very good. I only called Mobility123, and the response time was convenient. She responded right away, and told me about the stairlift and the pricing. I even had to look into some things to see if it was covered at all under the insurance but it wasn't. But that was fine.
I talked to Mobility123 about the stairlift and the elevator. They told me the different options of stairlift that they had. They explained the difference in manual versus automatic and used versus new. They gave an idea of what that may look like with pricing and the differences behind it. The rep also talked about the installation, time, and how long it would take.
When the installers came in, they were very professional and got everything installed. It took about an hour and a half. It was quick. They got there early and the next thing I know, they were done. Then they explained how it worked. My mother utilizes it every day. It made things much better for her because the steps was very challenging. I had to use it too because I broke my foot and had to get surgery. So that was great as well. We haven't had any issues with it at all. I'm happy with it. It has good quality and it is safe. It has a little seat belt. I'm happy to see my mother feeling more independent with being able to go up and down the stairs.
Kimberly, we're so happy to hear that the stairlift has been such a positive addition to your home, making life easier for both you and your mother. We strive to make the process from initial inquiry to installation as smooth as possible, and we're glad our team met your expectations. It's wonderful to know your mother is feeling more independent, and we're here to support you both with any future needs.
Reviewed July 11, 2024
We got a basic stairlift from Mobility123 and though we can't add any attachment to it, it works well. We take care of an old lady and she needs it so we had it installed in her house. It helps her going up and down her house. The only thing is when the stairlift goes to the top, it stops very close to the stairs. It could be turned around and facing the other way, but still, we would like it if we could go up a little more.
Amanda, we're glad to hear that the basic stairlift is working well for the person you care for, and that it's helping her move around her house more easily. We understand your concern about the stopping position at the top of the stairs. While it's not always possible to add attachments or modify the stairlift's design due to safety regulations, we encourage you to reach out to our team.
We're happy to discuss your specific concerns and explore any potential options to optimize the stairlift's positioning for maximum convenience and safety.
Mobility123 Company Information
- Company Name:
- Mobility123
- Website:
- www.mobility123.com