Mobility123 Reviews
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About Mobility123
Mobility123 provides a range of independent living solutions and services across New Jersey and Philadelphia, dedicated to helping individuals maintain their independence at home. The company specializes in mobility products such as stairlifts and homelifts, along with adaptive remodeling and construction services. Partnering with trusted manufacturers like Bruno, Handicare and Access BDD, Mobility123 backs its products and services with a reliable in-house service team to ensure consistent, high-quality support.
Pros & Cons
- In-house service team
- Turnkey installation services
- Personalized quotes available
- Limited availability
- No upfront pricing
Our editor’s take on Mobility123
While Mobility123 offers a somewhat limited inventory in terms of manufacturers, it still provides a solid range of stairlift solutions to suit different accessibility needs and home configurations. With its local and turnkey installation services, the process is designed to be efficient and stress-free. The company focuses on personalized support and in-house servicing to help customers find the right solution tailored to their home.
Mobility123 products
Mobility123 sells straight and curved stair lifts for both indoor and outdoor use from three manufacturers: Bruno, Handicare and Access BDD. These manufacturers all offer their own products, accessories and warranties.
- Bruno: Bruno’s line includes models like the Elan, Elite, Curved Rail Elite and Outdoor Elite. These lifts are designed to accommodate a range of environments and preferences.
- Bruno Elan: An affordable, compact stairlift with a weight capacity of up to 300 pounds. The Elan offers a smooth and quiet ride, with a slim design that leaves plenty of space on the stairs.
- Bruno Elite: A premium stairlift with a higher weight capacity of up to 400 pounds. The Elite provides superior comfort, customizable options and an elegant design.
- Access BDD: Access BDD’s innovative stairlifts are crafted for effortless and seamless movement, prioritizing superior comfort and precision engineering.
- Flow X: Perfect for narrow staircases, the Flow X stairlift is precision-engineered for effortless movement and a snug fit on even the most challenging stairs.
- HomeGlide: The HomeGlide stairlift is versatile and robust, providing an elegant and efficient solution that enhances accessibility while blending seamlessly into your home.
- Handicare: Ideal for curved staircases, the Handicare Freecurve features a single-rail design to save space and fit your home’s unique layout.
- Handicare Freecurve: Designed specifically for curved staircases, the Freecurve offers a single-rail system that can be customized. It features ergonomic controls, safety sensors and a compact design.
How to get Mobility123
To get a stair lift from Mobility123, start by getting a customized quote. During the quote process, the team will ask about your accessibility needs, what your home looks like and your estimated budget. In most cases, the company will also complete an in-home evaluation to tailor a solution for you.
In addition to product and cost, the company will also help you navigate things like installation specifics, potential health insurance coverage and any financing options you may be eligible for.
Mobility123 services
Mobility123 offers stair lift installation, customer service and repairs. Its in-house construction team includes three full-time, state-licensed elevator mechanics.
Mobility123 also offers stair lift maintenance plans that help ensure your lift works how it should. These plans include regular cleaning and lubrication, adjustments and testing. These maintenance plans may be particularly useful for older relatives or those aging in place.
Mobility123 pricing
Because each stair lift installation is unique, Mobility123 doesn’t offer any information about the cost of purchasing and installing a lift. This is pretty standard in the industry, especially for companies that sell products from a handful of manufacturers. That said, you can get a free, no-obligation quote from the company.
In some cases, you may be eligible for discounts, financing or insurance rebates. A sales representative will discuss your options during the quote process.
Maintenance plans
Mobility123 sells three different maintenance and service plans:
- Basic: At $200 per year, this plan includes one annual maintenance service visit by a Mobility123 technician.
- Standard: For $350 per year, the Standard plan includes two annual maintenance service visits.
- Access: For a one-time fee of $1,250, you receive coverage on all parts and labor for the lifetime of your system. This plan charges just $49 for service and repair visits but does not include any annual maintenance.
How does Mobility123 compare?
Mobility123’s model selection is somewhat limited compared with competitors, but its manufacturers offer pretty standard warranties, with five-year coverage up to lifetime protection.
| Company | No. of models | Manufacturers | Price | Warranty | Can you rent? | |
|---|---|---|---|---|---|---|
| 7 | Bruno, Stiltz, Savaria, Harmar, Cibes and Best-Bath | n/a | 5 years to lifetime | Yes | Learn More |
 | 15 | Access BDD, Hamar, Bruno Independent Living Aids | n/a | 5 years to lifetime | Yes | Learn more |
 | 18 | Handicare, Hamar , Bruno Independent Living Aids, Savaria | n/a | 2 years to lifetime | Yes | Get a Quote |
Mobility123 FAQ
Is Mobility123 legit?
Mobility123 is a legitimate company that offers a range of accessibility products and services throughout New Jersey and Philadelphia. While its inventory is somewhat limited, it staffs in-house construction experts and mobility specialists who are focused on local service and support.
What is Mobility123?
Mobility123 is a family-owned, local seller and installer of stair lifts in New Jersey and Philadelphia. Since 2003, its team has helped customers across the area find accessibility solutions that fit their needs and budget. It sells, installs and services stair lifts from Bruno, Handicare and Hamar.
How does Mobility123 work?
Mobility123 starts by conducting a free, no-obligation quote. This may include gathering information like your accessibility preferences, budget and needs. In many cases, one of its sales experts will visit your home to conduct an in-home evaluation. The company then creates a custom quote with a recommended product, how much it may cost and any installation details.
After installation, Mobility123 also offers annual maintenance plans and one-off service and repairs throughout New Jersey and Philadelphia.
Where is Mobility123 available?
Mobility123 is headquartered in Absecon, New Jersey, and offers services throughout New Jersey and Philadelphia.
Mobility123 Reviews
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Reviewed Oct. 12, 2024
The actual negotiation and transaction process was very professional and well done by the young lady at Mobility123. Almost 100% of what I did in this transaction was done either over the phone or it was internet email notes. There was only one time that a gentleman came here for five minutes to take measurements, and the same gentleman came back a few days later to do the installation which went very well. It only took two hours and he was done. I've learned what the stairlift's features are and how to deal with them. I'm very satisfied.
Hi Charles. Thank you for your thoughtful review! We’re glad to hear that the entire process, from start to finish, went smoothly for you and that you’re satisfied with your new stairlift. It’s great to know our team was able to provide professional service both over the phone and during the installation.
If you ever need anything or have any questions about the stairlift's features, we’re here to assist.
Reviewed Oct. 13, 2024
My mom fell down the stairs and she was in the ICU. So we rushed into getting a stairlift and we got one from Mobility123. We've only had it for a month now and there are certain features that we have some questions about. The quality is well but the stairlift takes up most of the stairs. It seems flimsy, too. When we first got it, it was pretty quiet as it went up and down the stairs. But now, it's got this screeching sound and it's very loud.
The other thing is, my mom has got a fear now after falling down the stairs, so when she's at the top of the stairs, the way the seat turns doesn't feel safe. The belt should be more available. It's too far back for her to reach and she's only 4'11. So, just reaching over, is difficult for her. Aside from that, going into the chair is comfortable but getting out of it is scary once you're at the top of the stairs because the chair wobbles.
Besides those features, the chair is accessible, beneficial, and convenient to have. It helps with my mom not having to climb up the stairs. We also use it as a dumb waiter for heavy things that she cannot carry up and down and the stairs. The remote is wonderful, too. We're renting the stairlift right now with the option to purchase and we know my mom is going to need to purchase it. We're paying $100 a month for the rental, because I paid everything cash upfront, and with the six months, they'll use whatever we use for the rental towards the purchase of what we already have here. But we need to upgrade it. Her turning the chair is what's bringing on the anxiety and if the chair would turn on its own, that what would be more feasible and safer.
Other than that, the service from Mobility123 was very nice and they were very communicative. The gentleman who came here to give me the feedback of everything was very knowledgeable. I've also wanted to know about getting a shower, because we're going to need that as well, but I have not heard back from them on that. Their website also needs to be more informative for the people who are ignorant to the device. I'm a nurse practitioner and these are things that, moving forward, I need to be able to educate my patients on as far as the mobility and people who have two-storey homes.
Hi Marie,
Thanks for the detailed review! It's great you're finding the stairlift helpful for your mom and even as a "dumbwaiter"! We understand your concerns about the space it takes up and the recent noise. We'll be in touch to schedule a service visit to address that screeching sound – that's definitely not normal.
Regarding your mom's comfort and safety, we want to find a solution that works for her. The seat turning and belt accessibility are important points. We're always looking for ways to improve and will pass your suggestions along to the team.
In the meantime, please don't hesitate to call us with any questions about the stairlift's features or to discuss upgrading to a model that better suits your mom's needs. We want her to feel completely secure and confident using it.
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Reviewed Sept. 21, 2024
Mobility123 was the first one that I called. I wanted a particular one for a particular time and they didn't have that item. So it took longer than I had anticipated. When I first started with them, it said that they could have it done in 24 hours, which is what I wanted, and it didn't happen that way. I had to wait a few days. But the people who took the orders were very nice on the phone and explained everything. But Mobility did not deliver the right item so when the people came to install the chairlift, they had to leave to pick up the right item. They didn't measure correctly. But the installers did their job. They knew what they were doing and they came at the time that they said they would. I didn't have to call in for anything. They took care of all of that.
The chairlift was supposed to be for my mother but she only used it once and she was fine with it. I've used it several times and I like having the remote. I have one upstairs and another one downstairs. The only thing is, I didn't expect the noise as the chairlift was coming up and down the stairs. It sounds like when you are on a ski chairlift and it goes through the middle pole and it does a cranking sound the whole way up or down. When I'm sitting on it, I think it's going to break.
Hi Nowal,
Thank you for sharing your experience with us. We're glad to hear that our team was helpful over the phone and that the installers arrived on time and took care of everything. It's great that you're finding the chairlift and the remote controls convenient to use.
We understand that things didn't go as smoothly as you expected, and we appreciate your patience with the delays and mix-ups. Your feedback about the noise and your concerns while using the chairlift are important to us. We'd like to make sure you're completely comfortable with it, so please feel free to reach out if you'd like us to take a look or if there's anything we can do to help.
Thanks again for your honest feedback.
Best,The Mobility123 Team
Reviewed July 11, 2024
Everywhere I went was advertised, "You can do an elevator, a lift, or stairs, whatever, in three days." But once they step in, they don't mention you need to hire a contractor and an architect and the cost that they quote has nothing to do with those costs. It's not represented well. Mobility123 was the only company that I could find that did everything. They gave very good estimates and were very straightforward. They don't sort of make numbers up and then later say, “Oops, sorry.” They explained in detail how it will be done, why it needs to be done this way, and why we have these features. Some things look a little odd and when they explained what it was for, I thought, “Oh, that's great. We absolutely need that.”
We were looking at both an elevator lift and a chair lift and in the end, they thought the chair lift would probably be the best. The chair lift is about 18,000 and the elevator lift is 40,000. They didn't try to push the elevator lift and they didn't try to sell us special chairs, special foot, or anything. we wanted to look into it, they were happy to have us look into it. They installed what we needed to be installed and made sure everything worked. Also, there were issues requiring them to return a couple of times and they were incredibly responsive.
There was sort of a situation when I asked them for a favor. I did a chair lift in the end for my mom and at a very low price, they would rent you an ordinary chair lift until they give you the chair lift that works for your home. I asked if they mind letting us just have it for a week or two and then deciding if we want a chairlift or a lift. It wasn't the same thing but we wanted to make sure that this would work. By doing that for us, they had problems taking measurements for the permanent one we'd have. Eventually, they had the person from the company who makes the stair lift come by and do the measurements to make sure that they were done properly, we would get the right product, and they wouldn't have to return for more measurements. They haven't finished the project. We're waiting for the last piece, the curved, but I have no doubt that it would be great. I recommend them highly.
Hi Sima. Thank you so much for taking the time to share your experience with Mobility123. We truly appreciate your thoughtful and detailed review.
We understand how important it is for our customers to have clear and accurate information from the start. We're thrilled to hear that our team could provide you with straightforward estimates and thorough explanations, making the process as seamless as possible. It's always our goal to ensure that every customer feels confident and informed about their choices.
We're glad that the chair lift turned out to be the best solution for your needs, and it's wonderful to know that our team was responsive and accommodating throughout the entire process. Your satisfaction is our top priority, and we're pleased we could assist you in such a personalized way, especially during the measurement phase.
Thank you for recommending us so highly. Your kind words not only reaffirm our commitment to providing exceptional service but also help build trust with other customers who may be considering similar solutions.
If there's anything more we can do or if you have any further questions as we complete your project, please don't hesitate to reach out. We're here to help!
Reviewed March 5, 2024
The gentleman from Mobility 123 who came out explained everything. He was very thorough. He said they could install it whenever I was ready. I called and they came out and installed it. The two guys who put it in did a nice job. They weren't here very long. They also explained the procedure of how it works when they were here after they finished installing it. The stairlift from Mobility 123 seems to be working fine. It seemed to be very clean-cut looking and not too visible on the stairs. I needed the lift, but I didn't want it to stick out much. And this is nice. Even though it's slim-looking and almost invisible, it seems to work well. It carries up to 300 pounds. I'm nowhere near that weight, but it's certainly comfortable to sit on.
We're thrilled to hear about your wonderful experience with Mobility123! It's great to know that our representative was thorough in explaining everything to you and that the installation process was seamless.
Our team takes pride in their work, and it's fantastic that the two installers did a nice job and efficiently completed the installation. We're also glad they took the time to walk you through how the stairlift operates, ensuring that you feel comfortable and confident using it.
We understand that while you needed the stairlift, you didn't want it to be too conspicuous. That's why we offer sleek and modern designs that blend in with your home's aesthetics. It's wonderful to hear that you find the stairlift clean-cut looking and almost invisible on your stairs.
It's also great to know that despite its slim appearance, the stairlift is comfortable to sit on and has a weight capacity that meets your needs. We strive to provide products that are not only functional but also comfortable and reliable.
Thank you for choosing Mobility123 and for sharing your positive experience with us. We're here to help you maintain your independence and make your life easier. If you ever need anything else, please don't hesitate to reach out!
Reviewed Jan. 28, 2024
I spoke to the girl from Mobility123 on the phone who set me up with an appointment within two days. A guy came out, took the specifics of what I needed, and somebody was out here the next day and put it in. We had a great demonstration and everything from the guy who put it in there. He was really good. The stairlift fits in the stairwell nicely. He told me it wouldn't block anything. It's great.
As far as the functionality, it's easy for my mom to maneuver. He set it up so she didn't have to walk around to sit in it. She can just walk to it, sit down, and do her thing. At first, she thought we were trying to say she was old, but now she rides down all the time, up and down the stairs. So, it's really nice. Usually, when my mother would try to walk back up, she'd be so tired. She’d stop every couple of steps. So, she would go to bed early. Now she is hanging out with us at 9:00 and 10 o'clock at night because she knows she didn’t have to walk up those steps.
It's fantastic to hear that your experience with Mobility123 was so positive and efficient. The quick response in setting up an appointment and the timely installation are great examples of our commitment to customer service. It's also reassuring to know that the installation process was thoroughly explained and that the stairlift fits well in your stairwell without causing any obstructions.
Most importantly, it's wonderful to hear how the stairlift has improved your mother's quality of life. The fact that she finds it easy to use and that it has significantly reduced her physical exertion is a significant benefit. It's great to know she's now able to enjoy more time with the family without the worry and fatigue associated with climbing stairs.
This kind of feedback is invaluable, as it highlights the impact these mobility solutions can have on everyday life. If you or your mother have any further questions, need assistance, or wish to explore additional products or services, please don't hesitate to reach out. Mobility123 is here to support your family's needs and ensure continued satisfaction with our products and services.
Reviewed Nov. 20, 2024
I needed to find something to get for my dad quickly and Mobility123 was the quickest one that I found online. The installers weren't super clean when they installed the unit. It would have been nice if they were a bit cleaner, but at the end of the day, the installation was very easy and they worked very easily. We rented ones that were used, so they didn't come with a manual or any information other than what the two gentlemen showed us when they were here, but they're self-explanatory.
The unit is working very well, but from a technical standpoint, it's very easy to hit the button where people move it. It's the button that makes it go like the gas pedal when stepping on it is right where people put their hand to brace themselves. It's very difficult not to start the gas when they're not really seated. My dad has working Alzheimer's and he doesn't know not to touch it.
A younger person might be more aware, but if someone had an elder patient who was over 65 and less flexible, it's very difficult for them not to push the button that makes the unit move unaccidentally. They're gonna hit it no matter what just by the nature of how they sit down and touch it. In the future, that would be something I would tell a client when they're selling the unit. That would have been helpful to know where that button was. I would never ever thought to ask.
Reviewed Nov. 19, 2024
I purchased a stairlift from Mobility123 because they're local. It was expensive but the product is very good. It functions well and we haven't had any problems. You can fold the seat up, fold the foot up, and fold the arms up and walk right past it. It was for my brother who had a leg amputated, so he could get up and down the stairs.
Reviewed Nov. 19, 2024
I'm very comfortable with the chairlift I got through Mobility123. It has an armrest and a seat belt. It's there in case we do need it in the future. During the sales visit, the rep measured. Delivery and installation were quick. The only issue I had was I wasn't aware of how tight the stairlift was gonna be on one of the stairs, but we're managing with it though. It was a lot of money for what was installed. I didn't expect it to be that much.
Lydia, thanks for the great review! We're happy to hear you're enjoying the new chairlift and found the process smooth and efficient.
We understand your concern about the tight fit on one of the stairs. We always aim for a perfect fit and apologize if we missed the mark this time. We also appreciate your feedback on the cost. We strive for transparency and are sorry if it exceeded your expectations. Feel free to reach out if you'd like to discuss this further.
Thanks again for choosing Mobility123!
Reviewed Nov. 6, 2024
I needed a replacement stairlift for my son. I did a Google search and I liked the transparency of Mobility 123. They had wonderful customer service, excellent pricing, and they were great at working with me. I have a special needs grown child and they worked within the DDD framework, which is wonderful. The installation couldn't have gone more smoothly and have been more informative. It was a pleasure to work with them. I would highly recommend them.
Janet, thank you so much for your kind review! We're so glad to hear that our transparency, customer service, and pricing met your expectations.
It's wonderful that we were able to work within the provider's framework to provide the best possible solution for your son. We're also thrilled the installation was smooth and informative – that's exactly what we strive for.
Thanks again for choosing Mobility123, and we appreciate your recommendation!
Reviewed Nov. 6, 2024
Everything that I've done with Mobility123 was top-notch. The presentation was over the phone and I got two stairlifts. One goes straight up to a platform and then another one going up the other way. At the most, installation took three hours, and the gentleman who installed the stairlifts was able to any questions I had. I was amazed how quickly they were able to install the stairlifts and we were able to use them.
Mario, thank you so much for sharing your positive experience with Mobility123! We're thrilled to hear that everything was top-notch, from your initial phone consultation to the speedy installation of your two stairlifts.
It's fantastic that the installation process was so efficient and that our technician was able to answer all your questions. We take pride in providing quick and reliable service, so it's wonderful to know you were able to use your stairlifts right away. We appreciate your business and are committed to ensuring your continued satisfaction with your Mobility123 products.
Mobility123 Company Information
- Company Name:
- Mobility123
- Website:
- www.mobility123.com