Mobility123 Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+1 more
About Mobility123
Mobility123 provides a range of independent living solutions and services across New Jersey and Philadelphia, dedicated to helping individuals maintain their independence at home. The company specializes in mobility products such as stairlifts and homelifts, along with adaptive remodeling and construction services. Partnering with trusted manufacturers like Bruno, Handicare and Access BDD, Mobility123 backs its products and services with a reliable in-house service team to ensure consistent, high-quality support.
- In-house service team
- Turnkey installation services
- Personalized quotes available
- Limited availability
- No upfront pricing
Mobility123 Reviews
Filter by Rating
- (150)
- (8)
- (3)
- (1)
Popular Mentions
- 4,902,084 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,902,084 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 2, 2026
Due to Mobility123's price and availability, we got a stairlift from them. The installation process went very well. Xavier was excellent. He was quick and clean. One piece was a little on the wrong length and he had to go get it cut, but he was back within half an hour. He cleaned up very well and very quickly. It was a very good experience. My husband hasn't had a chance to use the stairlift yet, but I have. I find it very convenient. It runs smoothly. I might get used to this. I wouldn't hesitate to recommend Mobility123. Even the salesman was very pleasant.
Joann, thanks so much for the nice review. Glad our pricing and availability made the decision easier, both of those tend to be moving targets in this industry and it's not always easy to land on the right side of either, let alone both at once.
The small length issue on that one piece is a good example of why we send our technicians out with the tools and parts they need to make adjustments on the fly. A stairlift install almost never goes 100% to plan because every staircase has its own quirks, so the difference between a smooth job and a frustrating one usually comes down to whether the installer can solve a problem in 30 minutes instead of rescheduling for another day. Sounds like that's exactly what happened here.
The "I might get used to this" line made us smile. That's about the perfect first impression of a new stairlift, and we hope your husband enjoys it just as much once he gets to try it out. Thanks for noticing the sales side of things too, and for the recommendation. It means a lot coming from a household that took the time to consider its options.
Reviewed April 30, 2026
We went into a location and the reps showed us different stairlifts and explained that the outside unit would be a little different from the showroom. We called another place, but they mainly did elevators and didn’t have what we needed. It would have cost too much to install an elevator when you're only going up five steps, so they recommended Mobility123 instead. We had a great experience with Mobility123. We had a stairlift installed from the back patio to the pool area. It goes straight up and then the chair swivels at the top. I sat on it a few times just to make sure it works, and it's okay. The price was pricey but it was something we had to do.
Michele, thanks for the kind review. A short outdoor run from the patio down to the pool is exactly the right job for a stairlift, an elevator for five steps would have been overkill. Glad the other company pointed you our way and that it ended up being the right fit.
The outdoor units do look a little different from the showroom models since they're built to handle the weather, but they run the same way and are very reliable.
Enjoy the pool this summer.!
Reviewed April 16, 2026
Our first experience was with Adam at the showroom. He was extremely friendly and helpful explaining the different models and letting my husband try the models. Next was Xavier. He came to our home and did the measurements. He also waited until our electrician came that was going to install the needed electric so he knew where the best place for the electric we needed. He was extremely friendly, helpful. Finally Brian came to install the unit. He was also extremely friendly and did a great job installing the stairlift. Before he left he had my husband ride the lift up several times and adjusted the seat for his comfort.
The Mobility123 Team
Reviewed April 8, 2026
I needed to get a chairlift for my wife, who no longer could navigate our stairs. I found Mobility123 on the internet. We spoke with some other people about it, and they recommended them, plus the fact that they were closest to us. They were a bit more affordable than others as well. The installation of our stairlift went well. Their reps were all great. My wife went from being very active to getting cancer and having severe neuropathy, and not being able to go up and down the stairs to being able to go up and down the stairs without me carrying her.
Vaughn, thank you for sharing this. Giving your wife the ability to move through your home again on the stairlift, and taking that physical load off you, is exactly why we do this work. We're glad the stairlift install went smoothly and that the team took good care of you both. Wishing her strength through treatment, and we're here if you ever need service or adjustments.
The Mobility123 Team
Reviewed March 25, 2026
The service representative from Mobility123 was very knowledgeable and supportive of my efforts. The service technician that came out knew exactly what he needed. He brought it with him and he installed it in a short amount of time. The stairlift's performance is very good. It is comfortable and the mechanisms are quite responsive. It's made it much safer to go up and down the stairs. My wife and I are both disabled and elderly, and it's much safer.
Daniel, thanks for taking the time to write this. Safety on the stairs is the whole reason we do this work, so hearing that the stairlift is making day to day life easier for you and your wife means a lot. Glad the install went quickly and that the rep and tech took good care of you. We're here whenever you need service or adjustments down the road.
The Mobility123 Team
Reviewed March 24, 2026
The stairlift I got from Mobility123 works good. The guys who installed it were very nice and very good. The stairlift is of good quality, but I don't like that it doesn’t turn with one chair. I would rather have one chair than two chairs. It's a pain in the neck with two chairs.
John, thank you for the honest feedback and for the kind words about the install crew. I understand the two-stairlift setup feels like more of a hassle than a single curved unit would. A curved stairlift was on the table when we quoted the job, but the cost difference was significant and we went with the two straight units to stay within your budget. That's a real tradeoff and I'm sorry it's wearing on you in daily use. I'd like to talk it through with you directly and see if there's anything we can do to make the current setup work better, or look at options from here.
Please give me a call at the office and ask for me.
Ryan PennOwner, Mobility123
Reviewed March 13, 2026
One of my friends had the stairlift from Mobility123. I got a straight stairlift and had it installed inside the house. The installers did a good job and the customer service was excellent.
Shailesh, thanks for the review and for trusting a friend's recommendation. Glad the straight stairlift install went well and that our team took good care of you. Give us a call anytime you need service.
The Mobility123 Team
Reviewed Feb. 28, 2026
Mobility123 answered my call quickly. I want the chair lift installation done quickly, and Adam answered my call. He was great. He tried to move the process along as quick as possible. The only problem I had was that the chair was too high that my mom couldn't reach the stair. She couldn't put her feet down. But when I called Mobility123, they came by quickly to fix that. Other than that, the experience was good. The chair lift is all really good for my mom. She's still not really able to use it on her own right now, and she needs someone to help her figure out how to use it sometimes. But that's not the problem with the product. It’s just her.
Maria, thanks for taking the time to share this, and for the shoutout to Adam. He works hard to keep things moving for families who need a stairlift in quickly. Sorry about the seat height issue at first. Glad our tech was able to get out fast and adjust it so your mom could get her feet down comfortably. If she ever needs a refresher on how to operate the stairlift, just give us a call and we'll walk her (or you) through it again. Happy to help.
The Mobility123 Team
Reviewed Feb. 24, 2026
I did a lot of research on Mobility123. I felt theirs was a quality chairlift. Mobility123 had good reviews and good rapport. When I called and spoke with them, they were very helpful, friendly, and responsive. The cost was reasonable, and the stairlift as accommodated my wife's life. I had a very good conversation with the rep at Mobility123. I told her that we liked the lift, but there were a few design issues that they should be aware of. They're easy to correct, and they should correct them.
We like the toggle switch. It's easy to operate. But at its location, if someone reaches for the arm for support, like someone who is disabled in some ways, they're not always steady. My wife reached for the arm for support and the machine started working. I've talked to a few other people who said that also happened to them. We want the switch easily accessible, but it's right where someone reached for the seat, it's one place where they would reach just for support, not to have the chair run. If it doesn't operate until someone sits in the chair, that creates a problem, if you want to move the chair up or down remotely. But there are various ways of dealing with that. Get design people around, and they could figure that out.
I have one other comment on the chair, and that is the location of the seatbelt. It is located right behind your rear end, and it's very difficult to reach especially by people with mobility issues. Also, unless you're LeBron James, you can't stretch it all the way out long enough to go in the buckle on the other side. You have to do it with two pulls. You have to pull it out so far, grab it, and pull it the rest of the way. Once you stop with the first pull, it locks up. You can't pull it any further. You got to go back to the beginning. You can't pull it any further. That's a real problem Mobility123 needs to see.
Lloyd, we really appreciate the detailed feedback you shared about the stairlift and your experience with our team. It’s great to know the lift is helping your wife, but we also wanted to share some context on why those specific features are designed the way they are.
The toggle switch is typically placed right at the end of the armrest so that users with very limited hand dexterity can operate it without needing a tight grip or a long reach. The trade-off, as you noticed, is that it becomes a bit too easy to trigger when you're just using the armrest for stability. Regarding the seatbelt, it’s designed to lock quickly and sit further back to ensure it stays clear of the internal gears and the swivel mechanism when not in use. It’s a safety-first design, but we realize that "safety" shouldn't mean having to have the reach of a pro athlete just to get buckled in.
Your points about the "two-pull" struggle and the accidental starts are completely valid. We’re going to pass these notes directly to the manufacturer’s engineering team because real-world feedback like yours is exactly how these designs get refined. If you ever need a hand adjusting anything or have more questions, we're just a phone call away.
Reviewed Feb. 19, 2026
When the rep from Mobility123 came to the house, I enjoyed the conversation with him. They did a good job. I use the stairlift from my second floor to my art studio on the third floor, and it's fine.
Anthony, thank you for sharing this, it’s great to hear that you enjoyed the conversation with our team. We're glad the stairlift is doing its job and making it easier for you to get up to your art studio on the third floor.
If you ever need anything else to keep things moving smoothly, don't hesitate to reach out.
Reviewed Feb. 18, 2026
During the initial consultation, Mobility123 told me everything I needed to know and answered all my questions. They delivered on time. Everything was fine with the installation. I had to call them out twice after the installation, and both times, they were out the next day and took care of the issues.
Reviewed Feb. 15, 2026
I called different places and Mobility123 answered and they were very helpful. They got out quickly. I'm renting a stairlift chair from them for my mother. It's working fine. We couldn't get her upstairs without it.
Patty, thanks for the review. Glad the rental stairlift is doing its job and getting your mom upstairs safely. Rentals are a great option when you're not sure how long you'll need it, and we're here whenever you're ready to return it or if anything comes up in the meantime.
The Mobility123 Team
Reviewed Feb. 14, 2026
Mobility123 was the one closest to us and they had good reviews. We chose them online, and the reps came out and measured everything. They showed us how the stairlift would work and explained to us how it would be installed. We asked if it was easy for two elders to use, and they said, “Absolutely.” It took them two hours to install it, and they showed us everything. They were very professional, nice, made us feel comfortable, and helped us with all of our questions. The stairlift works very well and the price was fair.
Alysia, thank you so much for the kind words, it really means a lot to us. We’re glad our team could make the stairlift installation process easy for you and ensure everyone felt comfortable using it. Making sure our customers feel confident with their new equipment is our top priority, so it's great to hear the team answered all your questions.
If you ever need anything else, we're just a phone call away.
Reviewed Feb. 13, 2026
It was a good experience with Mobility123. They followed through, did the work, and they honored what they said. Their stairlift is affordable for what we needed. I can rent it by the month, which is good. I don't have to buy the whole thing upfront. Also, the stairlift functions fine. It's what they said and I haven't had any callbacks for any issues on it. It has been a helpful item.
Reviewed Jan. 21, 2026
Juliene handled the financial part and their installation crew did the rest. You won't be disappointed by this company. The product is expensive, but it appears to be solidly built, so it should last a long time.
Ron, thank you for sharing your experience with us. We're glad Julianne could help you navigate the financial side of things and that our installation crew took care of the rest. We completely understand that these stairlift systems are a significant investment, which is why we only install equipment that is built to last.
It’s great to hear you’re happy with the quality. If you ever need anything down the road, please don't hesitate to reach out.
Reviewed Dec. 31, 2025
We saw Mobility123, went down to their showroom, and saw how the stairlift worked. We got one and they came to do the installation very quickly. We thoroughly use our stairlift, and we enjoy it. It's working perfectly. I'm happy with the experience and I would recommend Mobility123. So far, their customer service has been excellent.
Terry, it was great to hear that stopping by our showroom helped you feel confident in your choice, it's nice to see the equipment in action before it's in your home. We’re thrilled that the installation was a breeze and that the lift is fitting perfectly into your stairwell.
We take a lot of pride in the quality of our products, so it's awesome to know that it made such a good impression on you.
Thank you so much for the recommendation and for the shout-out to our customer service team. We’re glad we could make the process easy for you, and we're always just a phone call away if you ever need anything else!
Reviewed Dec. 31, 2025
Absolutely the most pleasant experience. Everyone who works for Mobility123 is just awesome from Natalie and Mike to Germane were fantastic. They were all respectful of my things and cleaned everything after each day. I can’t say enough about how wonderful they all were!
Vinnie, it’s awesome to hear you had such a great experience with the team! Natalie, Mike, and Jermaine are definitely A+, and I’ll be sure to pass along your kind words, they’ll be thrilled to know their hard work (and cleaning habits!) made such a positive impression.
We know how important it is to be respectful while working in someone’s home, so I’m glad the team hit the mark for you. Thanks so much for trusting Mobility123, and please don’t hesitate to reach out if you ever need anything else!
Reviewed Dec. 20, 2025
I'm very satisfied from the initial visit to the installation of Mobility123. A cousin of mine did the research and looked at several companies. She gave me all the pros and cons of a few of them and we both liked Mobility123. We just thought that this one seemed to meet all our needs.
We actually ended up purchasing two stairlifts from them and they work very well. The customer service was excellent and to the point. They were also very quick to have it installed at my convenience. My husband was in rehab and I wanted to put it in before he came home. They came when they said they were going to come and they got it to me as fast as they could. They were very accommodating and it was much quicker than I thought it would be. They did a really good job. It just went very smoothly. I didn't have to wait long and the installers were very nice and competent. I didn't realize the stairlift would have a seat belt on it, but that's a very good feature.
They gave me all the reading material and did a demonstration. They said if I had any questions, I should call them afterwards. It was really terrific that they were just very responsive every time I called. If I left a message, I got a call back right away, which I thought was really good. It was very reassuring to have them right on top of any questions I had or they would get it for me right away if they didn't know the answer. So they were a very good company to deal with. I would definitely recommend them to anyone. I think the product is really good.
Sherri, we are so incredibly happy to hear that we could help get your home ready in time for your husband’s return from rehab. We know how much coordination and stress can go into a transition like that, and knowing our team could provide some relief by getting the stairlift installed quickly and efficiently really means a lot to us. It’s our goal to make these life adjustments feel like a breeze rather than a chore, and it sounds like we hit the mark for you.
It's great that you’re finding the seat belt so useful, it’s one of those safety features that might seem small initially but adds so much peace of mind once you start using the lift daily. Our installation team takes a lot of pride in being thorough and making sure you’re an expert at the controls before they leave, so I’ll be sure to share your kind words with them.
Thank you for choosing Mobility123 and for the high recommendation; we’re always here if you or your husband need anything else down the road.
Reviewed Dec. 18, 2025
I have a 94-year-old father who can't do stairs. A girl in my neighborhood has a stairlift from Mobility123. I went straight for that because we needed to expedite it. The stairlift allowed him to go up and down and gives him more freedom. The install process was fine and the crew was very good. We've had issues, though. It stalls and stops and I'm not sure why that happens. Sometimes it just seems to get stuck. Right now, it seems to be functioning okay, but it's very inconsistent. Also, we wish that the bottom would rotate to face the way you're trying to get up. We have a very tight staircase and my father cannot stand. We need to lift the arm. He rotates his body and tries to stand up but the arm is in his way. It's the only way he can get out of the chair.
Hi Kristine, thank you so much for sharing such detailed feedback about your father’s new lift. We’re glad our installation team made a good first impression, but it sounds like the "finish line" isn't quite where it needs to be yet. Stalling is definitely not the standard we aim for, and we want to make sure your dad feels 100% steady and confident every time he hits the button.
Since those tight staircases can be a bit of a puzzle, we’d love to take another look at that rotation issue, too. Sometimes a small adjustment to the swivel or the seat configuration can make a world of difference for getting off safely and easily. Please give us a call at your earliest convenience so we can get a technician out to smooth out those hiccups. We’re committed to making sure your father has the full, frustration-free independence he deserves!
Reviewed Dec. 18, 2025
The Mobility123 stairlift works very well. It functions and it's comfortable. My daughter comes down with it because she gets seizures and she fell down the stairs once. So with the stairlift, she's safe in the seat. I'm happy and I love it.
Mrs. Orama, there is truly nothing better than knowing your daughter is safe and comfortable at home, and we are glad to hear that our equipment has brought you that peace of mind. That’s exactly why we do what we do! It’s great to hear the stairlift is fitting in perfectly and functioning just as it should for her.
Thank you so much for the recommendation and for letting Mobility123 be a part of making your home a safer place.
We're always just a phone call away if you or your daughter need anything at all.
Reviewed Dec. 18, 2025
Mobility123 responded fast when we needed a stairlift quickly. The installer was very good. They were able to adjust to our schedule after a fall in the house and helped us get the process done faster.
Kris, we were glad we could jump in and help out when your family needed it most. Hearing about the unexpected fall at home definitely put things into perspective for us, and we were more than happy to shift our schedule around to get your stairlift installed as quickly as possible. We know how much of a difference a quick turnaround makes when safety is the top priority, so it’s great to hear everything is working reliably for you.
Thank you for trusting the Mobility123 team during such a stressful time. We’re glad we could provide a bit of peace of mind, and please don’t hesitate to reach out if you need anything else as everyone settles back in!
Reviewed Dec. 17, 2025
I had to get a chair that goes in the stairs. When I asked my trainer about which company to go to, she sent me the link for Mobility123. I asked the company to put my chair on Wednesday. The people came out on Friday and installed it for me. They're very nice. I had a very, very good experience.
Somaya, we’re so glad we could get your stairlift installed for you just two days after your order! Speed and friendliness are two of our favorite things, so it’s awesome to hear that our installation team hit the mark for you.
We truly appreciate you taking the time to share your experience with us.
If you ever need a hand with anything else down the road, just give us a shout!
Reviewed Dec. 17, 2025
Mobility 123 was fabulous to work with. The service was impeccable. The quality was excellent. I like the slim line of the product. It was much thinner than our last chair.
Nargis, it’s wonderful to hear that your experience with us was so positive from start to finish! We’re particularly glad the slim design of your new stairlift is a better fit for your home than the previous model, those extra inches of space can really change the feel of a hallway. It also means a lot to hear that our team was able to provide the attentive, understanding support you deserved during the consultation process.
We take a lot of pride in the quality and safety of our equipment, so knowing we exceeded your expectations is the best feedback we could ask for.
Thank you for choosing Mobility123 and for trusting us with your home accessibility; we’re always here if you need anything else!
Reviewed Dec. 17, 2025
I purchased a stairlift from Mobility123. It was in my area and it was convenient. The people that came were good and very courteous. They did it quickly and everything was fine. If I have any problems, I can call.
Phyllis, it’s great to hear that choosing a local New Jersey provider like Mobility123 worked out so well for you! We love being right in the neighborhood, and I’m glad our team was able to get your stairlift installed quickly and with a smile.
Knowing you feel confident reaching out to us for future support is exactly the kind of relationship we aim to build with our customers.
We’re glad you’re satisfied with the service, and please don’t hesitate to give us a shout if you ever need anything down the road!
Reviewed Nov. 3, 2025
Natalie ** from Mobility 123 was referred to me by a friend who had a stair lift installed by her company, she being the salesperson. My friend highly recommended her and the company. I found her friendly, well-informed, helpful, extremely honest. I subsequently ordered a stairlift and Brian installed it. I am extremely pleased by the functionality of the unit. Whenever I called Natalie with a question, she promptly responded. I am totally pleased.
Steven, it is so great to hear that a recommendation from a friend led you to us! Word-of-mouth is the ultimate compliment, and we are thrilled that we could live up to the high praise.
Natalie is truly top tier. Her honesty and responsiveness are exactly what we strive for, and I’ll be sure to pass your kind words along to her and Brian.
It’s wonderful to know you’re pleased with how the lift is functioning and that the installation went smoothly. We’re big fans of keeping things transparent and helpful from start to finish, so hearing that you’re totally satisfied makes our day.
Thanks for choosing Mobility123, and if you ever need anything else, you know Natalie is just a phone call away!
Reviewed Oct. 10, 2025
My mother cannot walk the stairs. I got Mobility123, and the stairlift was installed at least two months ago. It's good. I will recommend them. It's quiet, and my mother was able to use it properly.
Amit, we are so glad to hear that the new stairlift has made life easier for your mother! There’s nothing better than knowing she can get around comfortably and without any trouble. Our team takes a lot of pride in making sure the installation process is smooth and the equipment is as quiet and reliable as possible, so it’s awesome to hear we hit the mark for your family.
Thank you so much for the recommendation and for trusting Mobility123 with such an important addition to your home.
We’re always here if you or your mother need a hand with anything else down the road!
Reviewed Oct. 9, 2025
When I bought a Bruno stairlift from Mobility123, we went back and forth with how it would fit in my stairwell. So, they really helped me with figuring out which one was best for our situation. They installed it within the week I made my purchase and part of it was because of the timing of when I would be home. Other than that, the installer was very good and the installation went really quick. The cost was fair and overall, I'd highly recommend them. The stairlift is more for my husband. He really likes it, and not having to worry about getting up and down the steps each day. But I'm having my knee replaced next month, so I'm also going to use it then.
Sue, thanks so much for taking the time to leave such a thoughtful review! We're really happy to hear that we could help you navigate the options and find the perfect Bruno stairlift for your home. Getting the right fit is always our top priority.
It’s great that our installer provided quick and professional service that worked with your schedule. But the best part for us is knowing the lift is already helping your husband and will be there for you after your knee replacement next month. We're wishing you a smooth and speedy recovery! Thanks again for the wonderful recommendation.
Reviewed Oct. 9, 2025
They told me they were coming at a certain time, came at that time, and did everything on time. When the unit got messed up, I called so they could repair it. They came on time and didn't give me any problems. Everything's been great with Mobility123. It's a great program, and I like it. I love the way it is like this. It can't get no better than this.
Jenni Lee, thank you so much for this fantastic feedback! We're thrilled to hear that your experience has been so positive and that everything is working smoothly for you. Our team takes a lot of pride in being punctual and providing prompt, hassle-free service, so it's wonderful to know we're hitting the mark.
Your comment that "things can’t get much better" is the highest praise we could ask for, and it truly means a lot to us. We appreciate you putting your confidence in Mobility123!
Reviewed Sept. 24, 2025
I needed a chairlift for my mom many years ago and I used Mobility123. I used them again recently and their customer service was pretty good. They called me on the weekends and they were very prompt. I needed the stairlift right away for my husband and they were right on it. He's without a knee and I needed something to be able to bring him home. Their guy came for the installation and it was unbelievable. He was done on a Saturday and overall, I would recommend them.
Nancy, thank you so much for taking the time to leave such a thoughtful review.
We're truly honored that you chose Mobility123 a second time to help your family. We understand that your husband's need was urgent, and we're so glad our team was able to respond quickly, even over a weekend, to get things taken care of. Life doesn't stick to a 9-to-5 schedule, and neither do we when our customers need us most.
We wish your husband the very best, and we're here for you if you need anything at all.
Reviewed Sept. 24, 2025
The stairlift from Mobility123 was recommended to us. My son's mother-in-law had one installed a couple of years ago. It has been working very well. It certainly helped my breathing problems.
Charles, thank you so much for sharing your experience with us!
It means the world to us that you were referred by family—that's truly the highest compliment we could ask for. We're thrilled to hear the stairlift has made such a positive impact on your day-to-day life and has helped with your breathing. Knowing you feel safe and confident using it is exactly why we do what we do.
Thanks again for the high rating and for trusting Mobility123!
Mobility123 Company Information
- Company Name:
- Mobility123
- Website:
- www.mobility123.com
