Midea Washers and Dryers Reviews

My experience with Midea has been nothing short of infuriating. Their customer service is, in my opinion, one of the most useless support systems I’ve ever encountered. Reaching someone takes forever, and when you finally do, you get scripted answers, no accountability, and zero actual solutions. It honestly felt like I was talking to people who had no idea what they were doing and didn’t care to find out.

We only had the washing machine for three years and it broke. We tried to get it fixed but it was unfixable. TERRIBLE PRODUCT. Do not buy Midea. The washing machine was absolute crap. The washing machine should have lasted much, much longer. We took a chance on it and it was so not worth it.

Broken, New Dishwasher. No one seems to know what they are talking about, many representatives are rude and don’t want to be helpful, and they consistently make promises they don’t keep. “We will call you back.” "We will send someone out within 3 business days.” “We will email you in the next 24 hours.” 3 weeks later I receive a part, no tech as promised, and no instructions. Horrible.

Purchased a dishwasher and it is deteriorating in the control panel after less than 1.5 years of use due to poor quality material used on the control panel. One cracked off in the middle and other is starting to crack soon. I cannot believe the manufacturer is not covering this as a defect but blames us for wear and tear and telling us that the warranty does not cover cosmetic damage. Absolutely horrible salesman at Canadian Appliance Source inc. for recommending such a product saying that it is a good quality product. Absolutely horrible service at Midea. Don’t buy from these two company. Period.

Purchased at Lowe’s July 2022 at a second home so maybe 50 loads max use. Pump went out August 2023. I replaced myself to find hair made it through filter. Stopped pump. Replaced anyway. Text customer service today due to smell on clothes. I have cleaned washer and ran with washer cleaner/vinegar multiple times. Still stinks. Customer service chat could not help due to out of warranty. Does someone have to get sick before they look into a faulty product??? Do not purchase this brand. FYI I have a LG upstairs and works great with same water and detergent. I will never buy a Midea product again. Go cheap and this is what you get,

Less than a year old and the POS. Doesn't drain half the time. My clothes come out dripping wet, enough to puddle on the floor. Clothes don't really seem to come out clean either. They smell fresh, but stains rarely wash out. Same detergent in different machine works fine. Never buying Midea again.

This is our first time dealing with Midea & this will be the last. Bought a freezer 09/09/24 from Lowes. 07/03/25 there was water coming from the freezer & when we opened it, water came flooding out. We had to throw way almost everything in the freezer. Apparently Midea can fix it within the 1st yr of purchase, however we don't have the receipt. We ask Lowe's to provide a copy but they only can retrieve 6 months of receipt. They did provide a screenshot of our purchase. It has the amount, the date it was purchased & model number & invoice number. We provided that to Midea and it was not accepted. This is what happened for 3 weeks. They tell me a case number has been issued. I email them saying Lowe's cannot provide a receipt.

I bought a Midea washer and dryer set in November of 2024. As of July of 2025 the washer no longer works due the water pump going out per repairman. Customer service was horrible while dealing with this issue that came with a two year warranty. I had to call customer service after two weeks of waiting for warranty repair to find out that they could not get new water pump. Now I have to wait on them to approve a new washer.

Never buy anything from this company!!! After having my washer/dryer for less than 1 year the washer had to be totally replaced. I opted to get a refund and purchase a different brand (most hassle but smartest thing). My dryer door malfunctioned and the tech said, "You’ll continue to have this issue but they won’t offer a refund because of the type of issue." They considered it small but 1 year later the door completely broke off making it unusable. I have been trying to order the door for 3 months now only to be told the part is out of stock and may not be available until September. That is a total of 5 months without a dryer that’s less than 3 years old!!!

Top-load washing machine was giving balance errors non-stop when only a couple weeks old. Took about a week and they replaced the balance sensor... Has been okay since (occasional error, but previously was 8 out 10 loads would error out and have to re-rinse 3 times before the error stopped the machine). Dryer - love the features and function, but after less than 7 months the front felt seal tore out (seams there's a weld mark or dent on the drum ridge that cause it to wear prematurely)... Have been waiting 3 weeks to get a repair... and still waiting.

You guys suck. I bought three ACs in 23 and when there was a recall, I cut cord, took pictures, didn't realize you had to keep unit but in the city, there is nowhere to store 3 ACs. I spent all day taking down the old ACs in the middle of the heat wave. I purchased another 3 new style Mideas. After installing them, I received an email saying I wasn't getting the money. Great. They make you cut the cord, throw out ac to buy new ones. Whatever. I returned them and bought the new Hisense.

I would leave negative stars if possible. Dryer broke down within 6 months. Customer service to get repaired or exchanged has been a joke and one lie after another from their representatives. No way to contact a corporate office and no compensation for all of the issues. Was told that I would have a repairman out within a certain number of days and no repairman. Was then told that I had an email with information to be able to exchange the dryer and no email received. Contracted customer service regarding the email and was lied to and told I would have it by the end of the business day. No email for exchange and had to call customer service again to be told that it would be 2 to 3 business days for the email to be received. I wouldn't waste my time or money buying another product from this company. Poor service, crappy product, and I'd be ashamed to work for a company that constantly lies to their customers.

Purchased this for our senior facility around $800+. The door is drooping and you need to lift it to close it. Called customer service and they said they only cover internal malfunctions and the warranty doesn't cover external. Which is a ridiculous answer to give someone when you don't want to cover the cost of a low grade made washing machine they just spent $800+ on. I'm advising all communities and surrounding vendors to avoid this brand and any brands that own that company for even allowing such a 3rd world appliance to be sold as "top of the line".

I ran probably 10 loads through the washer when F D warning came on, so after trying everything suggested in the book and nothing worked, I called the company. The lady on the phone was excellent and we I didn't get a response back, I sent an email. The first response was they already had the information so if I contacted them again, I could lose my place in line for service. I thought that was quite a response after the price of these machines. After enough crap from them I contacted a local repairman. This will be last Midea I buy!!!

Nearly new washer came with a condo we recently purchased. It's hard to believe a product this bad can be sold in the USA. Nothing works like it's supposed to. Almost impossible to balance a load well enough to spend. Do take a Midea washer even if given to you for free. Absolute Junk.

Just bought the washing machine. Brought it home, I have my second load in, it’s VERY LOUD!! When it spins it moves out from wall where I have it, to the centre of floor. I have washed my bed sheets 3x as it shut off automatically. I would recommend, DO NOT BUY THIS WASHER!!! It’s a CHINESE HUNK OF JUNK!!! Stay AWAY from this brand!!!

DO NOT BUY! My washer has been malfunctioning since the day I brought it home. Has ruined basically everything I own due to washing in hot water when I put on cold settings, and bleach tray not emptying correctly and leaking into subsequent loads, pieces falling off in the drum, etc, etc. I get error codes constantly and here we are almost a year later and I AM STILL FIGHTING WITH CUSTOMER SERVICE TO RESOLVE THESE ISSUES. They keep sending the same incompetent repairman, who just keeps ordering new parts which apparently take months to arrive, then don't even end up fixing the problem. That's if he even shows up at our scheduled appointment times.

My washer started making a whining noise about 10 months after purchase. I emailed the company and after some trouble, I was able to figure out how to email the company a video. They offered to send out a repairman. He was here for over an hour and then told me he found a screw in the tub and since he took it out, it didn't make the noise anymore. I was skeptical, but he assured me he had tried it several times. As soon as he left, I put a load in to wash. Guess what? There's that whining noise! So I emailed them again and they told me they would give me a refund if approved. My husband got call that said it was approved and the check would be mailed. After a month, no check. When I emailed, them, I got the runaround. Maybe it was my fault, did I give them the right address. Blah blah. So then he calls them. The guy is very nice, gives him a case number. He's going to call them every few days just to make sure he gets that check!!!

Worse company ever. Been without a dryer since October. The company kept assuring me the refund check is on the way and still hasn’t arrived yet. I never buy at Peters appliance ever again or any company that uses Midea.

I never write reviews especially bad ones, but this is the absolute worse company I’ve ever dealt with ever! My dryer quit after 10 months and because I use it at my office they would not cover it. Keep in mind when I bought it they knew exactly where it was going and did not disclose they had a “clause” that would not cover if it was at my business. I have a small business and we don’t do any more laundry than a household family. This was so ridiculous and they did not offer to help whatsoever! Even though I was still under factory warranty and bought a 3-year extended warranty! Don’t do business with this company! Crap policies and crap product!

I can't even give this dryer a 1 star. I purchased this dryer June 2022. The warranty of course has expired and so has the dryer. I've never in my life owned a dryer for 2 yrs only. I paid someone to come look at it and they told me the motor had went out!!! I will never buy another Midea product in my life and I advise no one else to do so either. Now around Christmas time I need a new dryer. Everyone needs to get together and sue the heck out of this company! Ridiculous!

If you are thinking about purchasing the Midea washer DON'T DO IT. I purchased a washer and dryer set about 2 years ago and the washer is joke. I've had problems with it from day one. When I went washer/dryer shopping a salesperson at Lowe's showed me the Midea Set and said it was a good brand. I was impressed with the large tub on the washer. I thought it would be nice to wash more clothes at one time. About a week after I made the purchase the washer started acting up. It would get off balance during the spin cycle and then kick error code E3 or E4. Within the first month I had a repairman come out twice. He supposedly replaced a part and told me that I probably wasn't using the right load settings.

I highly suggest NOT purchasing washer or dryer. Nothing but issues washer will go off balance and after many phone calls and e-mails you will be told no one in your area will service Midea products. They cannot get parts. You will be told they will call you back they won’t I do not know after reading all of these reviews how this company is in business. I will tell everyone not to purchase they will come up with any lie and will not honor warranties!! Beware pay a little more for a better product.

BUYER BEWARE! Electric dryer purchased in December 2022 is already not drying. Had to call a repair person to come and fix it, Control Board is bad and needs to be replaced. It is costing over $200 to fix and Midea will not cover the cost. This is what I get for going "cheap" but never again!

I have both front load and top load washers and electric dryers in my house. They clean and dry better than any other brand I've ever had, I also have Midea refrigerator Stove, dishwasher and microwave, all have exceeded my expectations.

MIDEA washer lid broke 3 years in a row. The hinges keep breaking. Poor design. MIDEA will no longer replace. Do not buy a MIDEA appliance. Customer service the worst. Suppose to get 3 month extended warranty. They won’t honor it.

I have a washer that's two years old and it's junk! The lid is broke and I sent for a new lid. A hundred dollars later I still don't have the right parts to fix it! No one wants to know anything! I can't use it at all. I have to go to the laundromat. Not at all happy!

The worst washer and dryers on the market! Customer service is useless and products are inferior to everything. Mine lasted just over 1 year and does not work. Nobody in my area works on them. The value for the money is not there, please stay clear from this brand.

I wish I would have read reviews before purchasing the Midea washer February 2022. It has been leaking underneath the liquid detergent dispenser for a year progressively getting worse. Customer service is no help.

We purchased washer and Dryer April 2022. In September 2022 a horrible grinding sound from the Dryer. Ended up getting new one. May of this year again stopped working. No heat. Horrible customer service.