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Reviewed Sept. 20, 2023
I purchased a washer and dryer set from Lowe's in May 25, 2021. Once delivered, the installation was completed on 6/1/2021. During the 1st year I experience a slight noise, here and there, but thinking this was somewhat normal as the noise continued here and there. On August 31, 2023 the washer started making a terrible noise, I stopped using the unit and called the manufacturer. They asked us to video the noise and send it to them and we never hear back from them. We called them about a week later, and we told it was out a warranty. They referred us to one of their factory repair service companies, that turned out to have a 1-star review with poor service history.
After paying the service call fee (which is all fine) it turns out that the transmission assembly needed to be replaced and that would cost approx $800.00 to repair. So the unit isn't repairable, and not having confidence in this service company, we hired another company to confirm the problem, in which they recommended replacing the washer as the cost of repairs would exceed the cost of a new washer. It's not OK for a 2 year old washer to be not repairable. The cost of repairs was so high because of its design and access to the transmission/motor assembly. Back in 2016, Midea had great reviews, but all reviews after Jan. 2000 to current reviews have been 1 star reviews. Do Not Buy without an extended warranty, or Do Not BUY at all. Lemon Law - Class action claim is recommended. Please contact me at **, if you're interested.
Reviewed Sept. 5, 2023
Bought a matching Midea washer and dryer set from Lowe's in Dec 2022. Do not buy!!! The dryer door said reversible and this is why I decided to purchased. Dryer is leaking on the bottom leg. The wash machine completely shut down with one problem after another. They are replacing the washer but going to try and fix the dryer. I paid for a matching set. I want a matching set. We didn't pay for mismatched appliances. They are a very hard company to deal with and give you nothing but the runaround.
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Reviewed June 4, 2023
I purchased a washer and dryer set from the Navy base Exchange in January 2022. I am using the washer and dryer in a second home so I only use every couple weeks. The first few washes seemed okay. Then I began to realize that the washer took so long to fill. It would shut itself off and give an error code that translated into it shut down because it took too long to fill. I would restart. I figured I was using the wrong setting. Finally, within a few weeks I realized that the water was draining out like it was at the end of the cycle at the same time it was filling.
Called customer service and as luck would have it, it is now out of warranty. Told me to call the nearest “authorized repair” company and gave me the phone number. Turned out they are 70-80 miles away! I did not call because I am smart enough to realize that any repair company is going to charge pretty steep fees to travel 70+ miles to look at a broken washing machine not to mention the actual cost of repair, IF it can be repaired. Seems like parts are not always accessible either. Still sitting there unused. I guess I’ll have to have it hauled off and buy a more reputable brand. Dryer - so far it works fine - “knock on wood” as they say. Please, please avoid this brand. From reading reviews I would say you have got a 50-50 chance that you will get a unit that is not defective.
Reviewed March 27, 2023
Never ever buy anything from this company. No results. Just the run around. My dryer worked one time and has not worked. I have had the runaround from customer service. I called Lowe’s and it was 72 hours so they said they could not take the return because it must be within 48 hours. I just want my money back at this point. I don’t trust this company.
Reviewed March 13, 2023
20 years buying washers and dryers, 5 times, different brand every 5 years with no problems but this time just a couple of months and the dryer broke down. Call the company and really bad customer service. Help!!!
Reviewed Nov. 30, 2022
Bought the set on sale, that is where the positives ended. Water saving is a joke, most of the clothes don't even get wet. Every load my family has washed we have had to rebalance mid wash. Waste of time and money!!!
Reviewed Oct. 23, 2022
We bought a Midea washing/dryer... We haven't had them for about a year. The washing machine inlet valve is leaking we have tried to buy a replacement part, but I guess they don't have them anymore, tried calling the number that Lowe's gave us for part service... They were NO HELP!!! And now the barrings need replacing sound like a jet when in the spinning cycle. Will never buy a Midea brand ever again!!!
Reviewed Sept. 20, 2022
Absolutely the worst. Washer broke in 3 weeks. Had it fixed and now 4 months in, broke again. Will take a repair man a week to come out. That's before he orders parts. Unbelievable. I have had washers that go years and never break. What a waste of money....piece of crap. I asked for a replacement, doubt I will hear back.
Reviewed Aug. 25, 2022
Bought a Midea washing machine 12/2019. Told that a two-year warranty only. Now has problem with spinning charges. Most likely be more than half worth of the washing machine model mfc90-s1407b 9kg (probably 8kg). Very disappointed. Won't recommend.
Reviewed Aug. 11, 2022
I have an air conditioner we purchased August 27, 2021 used it for a month. Now summer of 2022 temperatures are over 100 degrees the condenser on the ac blew up and company will not replace or refund on a one year warranty!! Bad business! Faulty product. I am not alone on this. I have come across many others with the same issues
Midea Washers and Dryers Company Information
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- Midea Washers and Dryers
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