Maytag Microwave Warranty: Cost, Coverage and Plans

Maytag microwave warranty coverage explained

Most Maytag microwaves manufactured after 2017 come with a full parts and labor warranty for the first year and a limited parts warranty for up to 10 years. Here’s what’s usually included:

For model-specific warranty details, check the owner’s manual for your microwave or visit the Owner’s Center portal on Maytag’s website.

Year one: Parts and labor warranty

The first year of your Maytag warranty offers the most comprehensive coverage. Maytag will pay the full cost of parts, labor and diagnostics for covered repairs. While there are exclusions, the warranty includes most functional failures.

Years two through 10: Parts warranty

After the first year, Maytag’s warranty is more limited. Only certain components, such as the magnetron and cavity, are covered for 10 years. Maytag will cover the cost of eligible replacement parts during this period, but you’re responsible for the service call and labor costs.

Parts covered under Maytag’s microwave warranty

During the first year of the warranty, most defective or faulty parts are covered. This could include:

• The control board
• Door hinges
• The capacitor and diode
• Internal wiring
• Most other defective parts

Between the second and tenth years, far fewer components are covered. The only covered parts after the first year are:

• The magnetron
• Rusted or broken welds in the cavity

Maytag microwave warranty exclusions and limits

Maytag’s microwave warranty doesn’t cover damage or issues caused by:

• Commercial or non-residential use
• Improper installation or maintenance
• Non-Maytag parts or unauthorized service
• Consumable parts such as filters, batteries and lightbulbs
• Accidents such as fires or floods
• Cosmetic damage, such as dents, discoloration or scratches
• Incidental loss, such as food spoilage

Normal wear-and-tear vs. covered defects

Normal wear-and-tear issues are not covered under Maytag’s warranty. This includes expected changes over time, such as worn buttons from regular use, routine maintenance like replacing lightbulbs and gradual performance decline as the appliance ages.

The warranty is designed to cover defective materials or workmanship that affect the microwave’s performance — not just how it looks. This could include problems such as the microwave not heating due to a failed magnetron or the unit shutting off due to faulty wiring.

How using third-party parts or labor affects your warranty

Using non-Maytag parts or labor does not void your warranty in all cases. However, if you use a third-party service provider or replacement part and it causes a new issue in your microwave, that issue will not be covered.

How to check your Maytag microwave warranty

You can look up your appliance warranty by inputting the model number in the Owner’s Center portal and referencing the full warranty and owner’s manual. These documents provide detailed information about what’s covered and how to file a claim.

How to find your microwave’s model and serial numbers

When verifying the warranty for your specific microwave, you’ll need its model and serial numbers. On over-the-range microwaves, these are visible on the unit’s front frame when you open the door. On built-in microwaves, they’re on the right side under the control panel.

How to find your microwave’s purchase date

To verify your warranty, you’ll also need to know the date you purchased your microwave and when it was delivered. Depending on the model, your appliance’s full parts and labor warranty will be valid for up to one year after the original purchase or delivery date.

You can typically find this information on your receipt or order confirmation. It could also be on your delivery or installation paperwork. Additionally, you can check your microwave’s warranty document to confirm the coverage start date.

What to do if you don’t have proof of purchase

If you don’t have proof of purchase but your unit’s serial number indicates that the microwave was manufactured within the warranty period, you may still be eligible for coverage. Gather the information you have and contact Maytag customer service to explain the situation.

You can also try contacting the retailer where you purchased the microwave and see if you can recover the receipt. Having your bank or credit card statement handy can help the retailer retrieve your purchase. Also check if you registered the appliance on Maytag’s website.

Maytag microwave warranty repair and claims

You should initiate a warranty claim and schedule service as soon as you find a defect in your microwave’s parts or workmanship. You can file a claim online or over the phone by following the steps outlined in this section.

How to file a Maytag warranty claim

It only takes a few minutes to file a warranty claim on your Maytag microwave and schedule a repair:

1. Gather relevant information. To file a claim, you’ll need proof of purchase (including the address of the store where you bought the appliance), a detailed description of the problem, and your microwave’s model and serial numbers.
2. Call or go online. You can either call Maytag’s support line at 1-800-344-1274 or visit the online Owner’s Center to initiate a claim.
3. Schedule service with a technician. After you provide the relevant details, Maytag will pair you with an authorized service professional in your area.
4. Verify your warranty in person. During the service call, the technician will verify your proof of purchase and determine if your repair is covered under warranty.

What happens during warranty service

A technician typically will come to you within a few days of your service request and will verify your warranty during the visit. You must have an adult present while the technician is on-site. Many repairs only take a couple of hours, but you may need to schedule a follow-up visit if a part needs to be ordered.

What to do if your claim is denied

Maytag might deny your warranty claim if it determines that the issue was caused by an uncovered reason, such as improper installation or maintenance. However, there are steps you can take if you believe your claim was wrongfully denied:

1. Review denial and warranty. Request and review a written denial with an explanation of why your claim was rejected. Compare the denial with your warranty to verify if the reason is legitimate.
2. Gather supporting documents. Collect any evidence, such as your proof of purchase, photos and service records, to support your claim.
3. Call Maytag customer service. Explain your issue via the online support chat or call 1-800-344-1274 to speak with someone about filing an appeal.
4. Escalate your case. If necessary, request that your case be escalated to a supervisor. Be sure to request a case number and document who you speak to and when.
5. Launch a formal complaint. If you believe your warranty is not being honored and nothing else is working, you can file a complaint through the Federal Trade Commission or your state attorney general’s consumer protection office.

Ultimately, if Maytag does not accept your warranty claim, you will be responsible for covering the cost of repairing or replacing your unit. If you want coverage beyond Maytag’s warranty, you may consider purchasing a home warranty that includes microwave repairs.

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