
Luxury Bath Reviews
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About Luxury Bath
Luxury Bath is a nationwide bathroom remodeling company. It offers shower and tub replacement and conversion services. Remodels can be done in as little as one day. All Luxury Bath products have Microban technology to help eliminate odors. Remodels are backed by a limited lifetime warranty. Free estimates and financing are available.
- One-day remodels
- Microban technology
- Walk-in and wheel-in options
- Can be pricey
- Limited warranty
Luxury Bath Reviews
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- 4,883,792 reviews on ConsumerAffairs are verified.
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- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 5, 2024
We were going to install a walk-in shower, and we asked Luxury Bath to come. They came down and talked to us about it, and their presentation was very good. The installers did an excellent job with putting it in as well. They laid down plastic down the hallway and through the kitchen where they had to travel, so there were no footprints left behind. The walk-in shower was expensive, but it was well worth it. It was what we needed. We knew that was the price and we were able to pay it. We took it and we like the features very well. There are three grab bars and they placed them exactly where we need them.
Reviewed Dec. 19, 2023
I got a walk-in bathtub that has two shower options with it from Luxury Bath. The bathroom remodel took a full day and I had to have the installers come back because something was not done properly and it caused a flood in my bathroom. There's a bathroom downstairs right below my bathroom. The flooding ruined the ceiling and made a mess down there. The work was performed by a local company that has done work at my house before. It's a trusted company. They didn't do the tub installation right the first time but they sent people over immediately to fix the problem. They tore up the ceiling in the bathroom in the basement and we haven't settled that yet. They took care of part of it. The rest of it is pending. That aside, the tub fit perfectly into my small suite bathroom. And it's very attractive and it's efficient. I'm still getting used to it. Sometimes I use it to take a shower and wash my hair.
Thank you for taking the time to speak on your experience with our dealer. We appreciate the honesty and patience as we work to make things right with the missteps in the installation process. We hope the walk-in tub continues to serve you well and make life both easier and more comfortable going forward.
Reviewed Aug. 20, 2022
I reached out to Luxury Bath and told them I wasn't happy with the installation and they never got back to me. They didn't install the panels correctly, and it looks weird. I've got to live with that but when the handrails start to come loose off the walls, that concerns me because we're older. The installer was a very friendly guy, but he was a rookie, and he even told us he's a rookie at it. I don't like to step on people's toes, but I wish I had. I could have taught him a few things about how to install it. The only thing that was good in the project was the floor pan. It seemed to be perfect. Everything else is off. Overall, it costs way too much for what we got.
We are sorry to hear you are not pleased with the installation done by one of our affiliated dealers. We will be reaching out to them to request they stay in contact with you and possibly send someone out to make some fixes.
Reviewed July 29, 2022
The installation of our shower from Luxury Bath was good. The gentleman was really great. He worked really well and took care of it in a timely manner. We like that it's easy to clean. Everything seems to be working out very well.
Thank you for leaving us a 5 star review, Corrine, it means a lot to us. We are happy to hear everything is going well with your new shower.
Reviewed July 28, 2022
The sales rep of Luxury Bath presented himself well. When he came over to the house, he explained everything. The guy that put our Luxury Bath in did a beautiful job. He was a nice man to talk to. He explained everything while he was doing it and made sure that this is what I wanted. He was excellent. The shower is awesome. We’re happy with it. The best thing we ever did in the house.
We are happy to hear that the shower is awesome. We are glad to have helped make your home great!
Reviewed June 1, 2022
The customer service has been very good so far. I have a few things went wrong, and they came out and fixed one of them. They're going to come out and fix the other.
Thank you for your review. We are sorry to hear there have been issues, but we are happy to hear that the affiliated dealer servicing you is being responsive and resolving those problems. If there is anything you need, always feel free to keep reaching out.
Reviewed May 26, 2022
The bath is super easy to clean. The only thing is, we wanted a frosted shower door and we didn't get that. They said they didn't have it. But it was on the order that the person took.
Thank you for taking the time to review us, it means a lot. We understand there may have been an issue with your shower door. We will look into which door you had installed and see if this can be resolved.
Reviewed Sept. 29, 2021
Very disappointed with the quality of service and lack of professionalism considering I paid $12K. My project was a disaster that begun the night they installed. Everything looked beautiful but after installers left & I signed the certification of satisfactory I noticed a blown out electrical outlet that fried the circuit breaker in my side bedroom & found out that installers had trouble with the plug and made the lights flicker. There was flooding in basement due to pipe connections done wrong, showerhead connection leaking after the 1st attempt to repair. It took 4 visits and complete removal wall to get the leaks fixed. By now construction mess left behind in wash room from cutting into my floorboards and bathroom flooring had to be redone because of the installers walking on freshly grouted tiles.
Manager Ray asked about the electrical problem. I explained I had added costs of $750 to repair due to surge from installers. There was no further response for over a week until today a message from the Office Manager Trisha **, threatening late fees on the balance of $627. I am not one to run to a lawyer but it's the principle of the matter. No matter how nice the presentation looks stay clear of these crooks.
Reviewed April 30, 2021
Very education. Never knew all these things were available. I believe I would love to remodel in the near future just on the new things I've learned. Would love to hire someone that knows their work. Someone whom it very professional.
Reviewed Feb. 9, 2021
Company was just interested in our money, didn’t care about craftsmanship. First they promised it would be completed in one day, we had to wait two weeks to get glass installed. They left scratches on my walls.
Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy in Customer Care for further assistance.
Reviewed Nov. 29, 2019
We called a couple of places, got a couple estimates, and felt comfortable with Luxury Bath. They seemed reliable and their price was competitive. I also read reviews online, looked at different places, and they were all pretty favorable. We were happy with what we got done. It worked out about like they told us, except for one little hiccup, which they took care of immediately. The guy installed the shower and forgot to turn the water valves on. He knew exactly what happened, and he turned them on. My wife has been sick last year, and we needed the low threshold walk-in type of thing for her, and she’s very comfortable with it. We love it.
Hi James,
Thank you for taking the time to give Luxury Bath Technologies of Inland Empire a review. We appreciate your business and are glad to hear you are happy with your new bathroom.
Thank you in advance for any future referrals that you send us.
Luxury Bath Technologies Corporate
Reviewed Nov. 22, 2019
We had Luxury Bath redo a bathroom and our experience with them was all pretty positive. They were clean and they did a nice job. They did everything in time and in budget, and gave us a little bit of options.
Hi David,
Thank you for taking the time to give Luxury Bath of New Jersey a 5 star review. We appreciate your business and are glad to hear you are happy with your new bathroom.
Thank you in advance for any future referrals that you send us.
Luxury Bath Corporate
Reviewed Nov. 14, 2019
Luxury Bath Technologies' service is good. The salesman I dealt with went out and looked to make sure if I had the proper electrical setup so it could be done. Other people were just assuming it would be there. He was detailed in what he looked at. The guy who came out and did the installation did very well. However, they did not deliver the right tub with the gate in the right place. The way my bathroom is set, they got the gate as you go into it on the right, so it cannot be fixed. When we did it, it was supposed to be on the left because it opens into my commode. So, when you step out of the bath, you step right next to the commode and you have to step sideways. Other than that, everything was okay. As soon as the tub was delivered, it was all done in a two-week period. Overall, I like the tub.
Hi Tom,
Thank you for taking the time to give Luxury Bath Technologies of Inland Empire a review. We appreciate your business and will contact your local dealer regarding the door placement.
Luxury Bath Technologies Corporate
Reviewed July 31, 2019
We contacted Luxury Bath as we were looking to remodel. We called and got scheduled with one of their selected contractors in our area. The contractor came and gave us a quote. After receiving the quote we went ahead and put a down payment on the order. A few days later we were told that we were misquoted and that the order would cost us more. At that point we decided to cancel the order as it was too expensive for us.
Unfortunately, after the contractor agreed to return our downpayment the contractor told us that they went and ordered our product anyways. After that we received no contact from the contractor. I then reached out to Luxury Bath and BCI Acrylic. All they attempted to do was contact the contractor. After 2 months of no luck and no help we are without and updated bathroom and do not have our money back. The customer service was not helpful at resolving this issue and this company sent us to a contractor that was even worse. Do not trust them.
Reviewed May 1, 2019
Luxury Bath Technologies was at a program where they put up demo products and we chose them from there. During the initial process, I dealt with a very nice sales rep. We had the entire shower redone and the installation crew handled things very well. Everything went fine. We like the shower and it's serving us a purpose. It’s lovely-looking too. Luxury Bath did a fine job and it has satisfied me. I would recommend their people highly.
Hi Harriett,
Thank you for taking the time to give Luxury Bath Technologies of Tampa a 5 star review. We appreciate your business and are glad to hear that you are happy with your new shower. Thank you in advance for any future referrals you send to our dealer.
Luxury Bath Technologies Corporate
Reviewed April 25, 2019
Bordner Home Improvement had Luxury Bath and that was what we went with. Bordner tore out the old tub and put in a new tub with walls around, and it took them two days. We are very happy with it and I was thinking about having them do our other bathroom. The crew that came in and do the work was very nice. The sales rep that I dealt with was a great guy, too. We were totally happy with Bordner. They did a fine job and everything is very good.
Hi Chuck,
Thank you for taking the time to give Luxury Bath Technologies of Kansas City and Bordner a 5 star review. We appreciate your business and are glad to hear that you are happy with your new replacement tub. Thank you in advance for any future referrals you send to our dealer.
Luxury Bath Technologies Corporate
Reviewed April 23, 2019
Bordner Home Improvement suggested Luxury Bath products to us. We saw it the first time at Home Depot and I was it was kinda ugly. But when Bordner came out and we discussed updating our shower, they told us that that's the product they use. I was surprised. The installer was very knowledgeable and I was very surprised that the person who came out was a female. I was very happy about that. And I like that the shower that was installed is easy to squeeze and it's clean. I'm very happy with the product.
Hi Maria,
Thank you for taking the time to give Luxury Bath Technologies of Kansas City a 5 star review. We appreciate your business and are glad to hear that you're happy with your new bathroom.
Luxury Bath Technologies Corporate
Reviewed April 22, 2019
We had Bordner Home Improvement and it was a great experience. They came out, got the work done and it turned out beautifully. They took out the old shower and put in a new one. They also took out the carpet and put in the flooring. It's waterproof and it made the bathroom a lot better. They were able to go back in and clean up the areas of the flooring around the Jacuzzi tub. They got all of the trim to look perfect. As far as the shower itself, instead of the old one that was fiberglass and only went halfway up, the new one goes all the way to the ceiling, which is perfect and looks very nice. We were very impressed with what they did and we thoroughly enjoy the new bath.
Kevin, the sales guy, was amazing. He was very honest and gave us all the different options that we could look at and things that would work or wouldn't work. If we need something else, we will definitely get him again. Three people came in to do the install, and one girl did the flooring. The one guy that did most of the shower work did a great job other than the hole that he put in the wall with the toilet when he was moving it around. But they got that fixed and they cleaned up, and it wasn't a big deal at all. The foreman Cliff was a good guy. He was easy to talk to and he made sure that we knew what the timelines were gonna be.
We didn't get the work done on time because the snowstorms stopped them from getting in the neighborhood one day. They got stuck trying to get into our neighborhood, so we had to do some rescheduling. We were gonna do full solid sheets from floor to ceiling, but they couldn't fit them through the bathroom door because the bathroom at the toilet and shower area is such a small little area. They ended up having to cut it in two and they had to go get the decorative pieces that were made out of the same material that formed a banner around the center of each wall. Unfortunately for them, they had to go out to the manufacturer to grab it and it was quite a ways away from our house, so it took out about a day to get those.
The communication was great and the people were nice and friendly. We knew what to expect and when there was a small problem, we were able to send pictures and they got it all squared away. Everything worked perfectly. Luxury Bath does more than just baths. They also do roofing stuff. I've got a roofing issue that I'm definitely gonna be asking them to take a look at here in the next couple of months.
Hi Jay,
Thank you for taking the time to give Luxury Bath Technologies of Kansas City and Bordner a review. We appreciate your business and are glad to hear that you are happy with your new shower. Our dealers strive for 5 star reviews. Was there any reason they didn't earn a 5 star review with you? If so, please let us know.
Luxury Bath Technologies Corporate
Reviewed April 11, 2019
I was converting a bathtub shower into a roll in shower for our disabled daughter and we had specific needs. Luxury Bath was very easy to work with and had a comparable price with other companies. They were also more willing to work with us on what we required. We were working with the VA for a HISA grant, which was about two-thirds of the cost, and some of the other companies flat out refused to work with the VA because they didn’t wanna wait on their money. Luxury Bath said they were more than willing to wait because they believe that veterans should have priority, and that meant a lot to us.
The Luxury Bath reps listened to us and were very empathetic and kind, and I felt like a family member by the time it was over. The installers were also very professional and they stayed under task. They knew what they had to do and got whatever questions they had in regards to the job out of the way. They then did their thing and they did it in just a couple of days. They also cleaned up everything. There was nothing left to do except wipe down the shower and hang the curtain when they left. We've had it for almost a year now and we've never had any issues. We’re very pleased and would highly recommend them.
Hi Nancy,
Thank you for taking the time to give Luxury Bath Technologies of Tampa a 5 star review. We appreciate your business and are glad to hear that you are happy with your new bathroom. We are always more than willing to take care of our veterans. We thank you in advance for any future referrals you send us.
Luxury Bath Technologies Corporate
Reviewed April 10, 2019
I had a shower redone and Luxury Bath did a good job. I like the remodel and I've had a lot of compliments on it too. I'm generally happy with the whole experience and I would absolutely recommend them. Luxury Bath did what they promised for the price they promised. Their sales rep was also polite, very knowledgeable and good at what he does. Their installation team was a good bunch of guys. They were enjoying what they were doing for sure.
Hi Bob,
Thank you for taking the time to give Luxury Bath Technologies of Tampa a 5 star review. We appreciate your business and are glad to hear that you are happy with your new bathroom.
Luxury Bath Technologies Corporate
Reviewed April 3, 2019
We had a walk-in shower which was redone with vinyl. We liked Luxury Bath's product and it was our first time using them. Their reps were very good and cordial and the installation was excellent. It has been a year and a half since we've had it done. Overall, Luxury Bath is someone to use. They were always on time and they did a good job.
Hi Frank,
Thank you for giving Luxury Bath Technologies of Tampa a 5 star review. We appreciate your business and are glad to hear that you're happy with your new walk-in shower.
Luxury Bath Technologies Corporate
Reviewed March 29, 2019
I went to a home show and I liked Luxury Bath's display there. I had them remodel my shower and everything was fine. I had a slight problem with some of the caulking about 9 or 10 months afterwards, and they came right down and fixed it. I'm very satisfied.
Hi Dave,
Thank you for giving Luxury Bath Technologies of Tampa a 5 star review. We appreciate your business and are glad to hear that our dealer came out and took care of the caulking so you can enjoy your new shower.
Luxury Bath Technologies Corporate
Reviewed March 28, 2019
We did a bunch of research on remodelers in Omaha and found Luxury Bath online. They were a larger company and had lots of assets. We had a bad experience with smaller companies, so we wanted to go with a more established, larger company. We met with their sales rep and dealing with him was very good. He gave us real information, told us how the process would work and he didn't try to sell us anything we didn't want. Then the installers did what they said they were gonna do. They showed up on time, cleaned up after themselves and they did quality work. We've had the remodeled bathroom for fifteen months now and we are very satisfied.
Hi Daryl,
Thank you for giving Luxury Bath Technologies of Omaha a 5 star review. We appreciate your business and are glad to hear that everything went as planned with your installation.
Luxury Bath Technologies Corporate
Reviewed Feb. 23, 2019
The salesman did a good job of convincing us. The salesman and the installers were very good and efficient. My new shower looks very nice and I like it. I recommend Luxury Bath.
Hi Norman,
Thank you for taking the time to give Luxury Bath Technologies of Tampa a 5 star review. We appreciate your business and are glad to hear that you are happy with your new shower.
Luxury Bath Technologies Corporate
Reviewed Feb. 18, 2019
I looked in a local paper that we get in our development and Luxury Bath Technologies was advertised there. There were around five of them in there and I just took a shot, and I was very happy with the people who came out, especially the installer. The sales representative was good, but the gentleman who put the products in was really top-notch. He was a young fellow, but he really knew what he was doing. It needed some extra work and he did the work. He tore out the old shower and had to take off the door, and he got rid of them. He put up all new walls and a new floor, but when it was underneath, some of the wood was rotted, so he ripped out the bad wood and put all new wood in and reinforced it for me. If someone asked me in my neighborhood, I would recommend Luxury Bath again.
Hi Joseph,
Thank you for taking the time to give Luxury Bath Technologies of Philadelphia and Southern New Jersey a 5 star review. We appreciate your business and are glad to hear you are happy with your new bathroom.
Luxury Bath Technologies Corporate
Reviewed Feb. 17, 2019
My bathroom had a kind of 70s look so I wanted to update it. I had Luxury Bath do the top and the three surrounding walls of the tub seven months ago. I liked that the head guy had plenty of experience already. I told him what I wanted and he responded to it. We had good dialogue together. Moreover, the installation team was excellent and did a good job. I was with them all the time although it took a while to get everything completed because we discussed the opening of the surround shower. We had the beams and we had to go back a couple of inches because the tub was a couple of inches wider than where the other prior existing tub was so we had to figure it out. We went into the beams and cut them out.
I’m dividing the bathroom into three arenas and there is gonna be item number two which are the floors, some of the walls and the commode. I am doing meticulous work with good materials. I am also taking my time doing it because I am on a lifetime warranty so if anything goes wrong, they will hear from me. But so far, Luxury Bath did a very nice job.
Hi Louis,
Thank you for giving Luxury Bath Technologies a 5 star review. We appreciate your business and are glad to hear that you are happy with your new bathroom.
Luxury Bath Technologies Corporate
Reviewed Feb. 15, 2019
We met with a few remodeling companies and we liked Luxury Bath Technologies and they gave us a good deal. They helped us remodel two bathrooms and they provided bathtubs and some fixtures. They offered stuff for the shower like the drain pan and the showerhead. Also, we had a lot of tile purchase. The people that came to our house were very friendly, timely, and communicative. When they ran into problems, they were pretty upfront about them and were very willing to go through everything with us and show us what they were doing. We ran into a few minor things like some caulking that may be separated from the tub. I called their service department and they came out within a couple weeks to fix it with no issues. We had a pretty good experience.
Hi Stephanie,
Thank you for taking the time to give Luxury Bath Technologies of South Florida a 5 star review. We appreciate your business and are glad to hear you are happy with your new bathrooms.
Luxury Bath Technologies Corporate
Reviewed Feb. 11, 2019
Luxury Bath was excellent. I saw it advertised in the paper and I decided I would go down and talk to the people and see what they had in the showroom and if I liked it. The people in the office were all excellent and what they did for me was perfect. I’m very well satisfied. They sent a rep out here and I talked to him. I had my shower and tub converted into just a shower, and the guys that came out here and worked on my bathroom worked. They didn’t play around. They knew their job and they were efficient. I couldn’t ask for a better bunch of guys. People will be very well satisfied if they get the crew I got. I knew other people that had other bath people out to their homes and they weren’t satisfied with them. I suggested my next door neighbor to them and she had them fixed her bathroom.
Hi Mary Ann,
Thank you for taking the time to give Luxury Bath Technologies of Tampa a 5 star review. We appreciate your business and are glad to hear that you're happy with your new shower.
Luxury Bath Technologies Corporate
Reviewed Feb. 5, 2019
We went with Luxury Bath to put a surround and cover the tile in the bathroom and the shower. The sales rep knew what he was doing and he was very good. The installers knew what they were doing also. We're very happy.
Hi Joe,
Thank you for giving Luxury Bath Technologies of Indianapolis a 5 star review. We appreciate your business and are glad to hear that you are happy with your new shower.
Luxury Bath Technologies Corporate
Reviewed Feb. 4, 2019
Luxury Bath remodeled our bathroom. They converted it from a tub to a shower. We got sliding glass doors, they put a new toilet in and they did the floor for us. Their sales rep was excellent. We met him at a home show and I let him explain everything and he did. He spent a lot of time and he showed us the products and the difference between their products and the other vendors. And he worked with us because he got the number I needed. So, I was very pleased with him. The installation team was great. They were very cooperative. We needed a little couple of things done differently, and they did. It took them two and a half days to complete the installation, but we got everything we needed. We’ve already recommended Luxury Bath to people. We showed our bathroom to people last week and they were amazed of the workmanship.
Hi Carl,
Thank you for taking the time to give Luxury Bath Technologies of Connecticut a 5 star review. We appreciate your business and are glad to hear that you are happy with your tub to shower conversion. Thank you in advance for any future referrals you send us.
Luxury Bath Technologies Corporate
Luxury Bath Company Information
- Company Name:
- Luxury Bath
- Company Type:
- Private
- Year Founded:
- 1995
- Address:
- 1800 Industrial Dr.
- City:
- Libertyville
- State/Province:
- IL
- Postal Code:
- 60048
- Country:
- United States
- Website:
- www.luxurybath.com
