Luxury Bath Technologies

Kevin, the sales guy, was amazing. He was very honest and gave us all the different options that we could look at and things that would work or wouldn't work. If we need something else, we will definitely get him again. Three people came in to do the install, and one girl did the flooring. The one guy that did most of the shower work did a great job other than the hole that he put in the wall with the toilet when he was moving it around. But they got that fixed and they cleaned up, and it wasn't a big deal at all. The foreman Cliff was a good guy. He was easy to talk to and he made sure that we knew what the timelines were gonna be.

We didn't get the work done on time because the snowstorms stopped them from getting in the neighborhood one day. They got stuck trying to get into our neighborhood, so we had to do some rescheduling. We were gonna do full solid sheets from floor to ceiling, but they couldn't fit them through the bathroom door because the bathroom at the toilet and shower area is such a small little area. They ended up having to cut it in two and they had to go get the decorative pieces that were made out of the same material that formed a banner around the center of each wall. Unfortunately for them, they had to go out to the manufacturer to grab it and it was quite a ways away from our house, so it took out about a day to get those.

The communication was great and the people were nice and friendly. We knew what to expect and when there was a small problem, we were able to send pictures and they got it all squared away. Everything worked perfectly. Luxury Bath does more than just baths. They also do roofing stuff. I've got a roofing issue that I'm definitely gonna be asking them to take a look at here in the next couple of months.

The Luxury Bath reps listened to us and were very empathetic and kind, and I felt like a family member by the time it was over. The installers were also very professional and they stayed under task. They knew what they had to do and got whatever questions they had in regards to the job out of the way. They then did their thing and they did it in just a couple of days. They also cleaned up everything. There was nothing left to do except wipe down the shower and hang the curtain when they left. We've had it for almost a year now and we've never had any issues. We’re very pleased and would highly recommend them.

I’m dividing the bathroom into three arenas and there is gonna be item number two which are the floors, some of the walls and the commode. I am doing meticulous work with good materials. I am also taking my time doing it because I am on a lifetime warranty so if anything goes wrong, they will hear from me. But so far, Luxury Bath did a very nice job.

They remodeled the whole bathroom, the shower was brand-new. I left some other parts like the floor tiling, and the sink, and the toilet. But, to do the shower, they had to do other work. Then I noticed that the cabinets in the kitchen were the old particle board that had gotten wet and sagged. I suspected there was mold in there. So, we pulled it all out as it was not salvageable. Their people also helped with the external paneling of the house. The rain and sun affected the wood and it had not been well-maintained. So, one side of the house had all the paneling removed and replaced as well as the backyard patio and it was very good.

I looked beyond them to alert me the things that I needed to do and for different options that I could have for the house because I knew nothing much about it. Though they told me what kind of tiles I should look for and when I picked the actual one, they gave me ideas on what I needed to make it work in the shower. They showed me where I would go to choose the granite countertop and the sinks. They knew the local businesses that could help out. The whole remodeling took about a month but I had other things that I wanted to do myself to keep the cost down. Luxury Bath did everything I wanted.

I live in Stockton, California and there's a town north of me that's a half hour drive called Lodi where I grew up in. They specialize in grapes so, every year, they have what they call the Lodi Grape Festival. At the time, Custom Development of Sacramento had one of their displays at the Lodi Grape Festival. They had an example of a shower and their vendor information and I thought it wouldn't hurt to get an estimate. At that point, I still wasn't sure which way to go, but I had them come out and talk to me about it.

In the end, I hired them. They took out the bathtub and shower, then they put in a shower stall, so they had to pull out all the backing. Luckily, I did not have any wood or stud damage, so they did not have to replace that but that was beginning to be damaged, so I caught it in time. Their reps were very pleasant and very cooperative. Also, there was no high-sales pressure from them, which I liked. The installers who came out were fantastic as well. They locked themselves in that small bathroom because my house is 77 years old, so it's a small bathroom. But they shut the doors when they started taking things apart, so there would be minimal dust, and they cleaned up. They were very conscientious about not trying to get dust throughout the whole house, which was amazing. It was hot working in there, but I turned on the central fan to help circulate.

I was very satisfied with the finished product and I would recommend them. They were very easy to deal with and they tried to minimize the cost or give you discounts. I got a discount for getting an estimate from the Lodi Grape Festival and when I had a problem, they hopped to it. When they put in a new shower head and an all new-plumbing, there was a problem with the shower head leaking. They came back and fixed it then they put something else in it that didn't work. But they came back the next day and put in a whole new shower head because what they put in was still leaking. So, their rep went to the store, bought a different shower head that day, and put it in so there wouldn't be a leak. All in all, you can't go wrong with Custom Development because they back up their products. If there's a problem, they take care of it and they work with you. I had very minor problems but they took them seriously. So, I would use them again.

Unfortunately, after the contractor agreed to return our downpayment the contractor told us that they went and ordered our product anyways. After that we received no contact from the contractor. I then reached out to Luxury Bath and BCI Acrylic. All they attempted to do was contact the contractor. After 2 months of no luck and no help we are without and updated bathroom and do not have our money back. The customer service was not helpful at resolving this issue and this company sent us to a contractor that was even worse. Do not trust them.