LGI Homes Reviews

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About LGI Homes

LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes.

Visit www.lgihomes.com
Pros
  • Hires expert builders
  • Uses high-quality materials
  • Dozens of homes and floor plans
Cons
  • Limited upgrade options
  • Not available in all states

LGI Homes Reviews

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    2 featured reviews
    How do I know I can trust these reviews about LGI Homes?
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    Page 14 Reviews 2245 - 2445
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 29, 2017

    It has been a month since I purchased a pre-built home from LGI Homes. Their sales representative was straight to the point. And he knew what he was talking about. The home buying process was easy and while it is still a growing community and houses are still being built, the quality of the homes is nice. Overall, we saw the people at LGI were professional about their job. They kept on top of everything and they kept me a buzz on what's going on. The closing went fine and whatever they say, they could do on time. I would recommend them.

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    Installation & SetupStaff

    Reviewed Nov. 28, 2017

    The area of LGI Homes seemed to be growing. In addition, my uncle and I like being close to the city but far enough away that we can see the sky and there's not very much pollution. So, we bought a pre-built house from them. I worked with their sales rep, Monica, who was very delightful. She was always positive and good to be around. The process of buying our home was fairly easy on our side. We submitted the purchase on Friday of last week.

    Everything's cool with the quality of the build. By the time we were in the process of getting the house, it was pretty much already done and past the point of transformation. The only thing we needed were some minor fixtures, but we were happy without these anyway, as I'm not picky on stuff like that. Also, the size isn't too big. Plus, it would have been nice if we had an easier chance to have the garage door installed before we were finished with everything, but that's no problem.

    We're moved into our new house. It's great and a big improvement over my old place. The only downside is that there's still a lot to be worked on. Overall, though, I enjoyed the entire thing. Every time I went to LGI, the people there were upbeat and happy to see me, even though it seemed like I was bugging them. Everybody I dealt with at LGI was nice to me and I didn’t have any problem.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 27, 2017

    LGI Homes built a house and we went over there and chose the one we needed. The school is close to the house, and we like everybody in the neighborhood. It was our first time getting a house and their rep worked with me and helped me with all the paperwork and the price. However, I would have appreciated it if they helped me get into the house with zero downpayment.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 27, 2017

    I purchased my home a week ago from LGI Homes. I went with the company for the program they offered with the thousand down and more financial reasons. The process was fast and efficient and overall good. Their sales rep was friendly, polite, very informative, and she tried her best to get me into a home. The home that I bought was already built as a spec home. The quality of the build is good and the community is great. I've already settled in and I have a dog and a yard now. Overall, it makes life more comfortable.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 26, 2017

    We've only been in America for two years and we are first-time home buyers. When we spoke to our friends who had bought houses earlier, it looked so complicated and impossible. But the process at LGI Homes amazed us and we were done in 30 days. It was fast and not as complicated as people had made it look. I dealt with the manager Jim and he was excellent. He had good communication skills and he met our expectations. He addressed our concerns very well and with respect. He was also very efficient, displacing everything with the loan people. We liked the way they handled us and how we were explained to.

    I chose LGI Homes because I found a school that I wanted to put my kids in. It's also important for us to be in a community where we feel it's safe for our kids. With LGI Homes, the community looks decent and its security is good. We are comfortable with having our kids here and we like the people around too. It's been two weeks now since we purchased our pre-built new home and we look forward to coming home every other day. When we come home, we just want to be at home and we are happy right here. We like everything about the house. The build is of good quality and when there was something that we had to call for help for, LGI Homes addressed it quickly as soon as we called. We also liked the price and number of rooms that we have. The size is good for us and we're comfortable.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 25, 2017

    I'm very dissatisfied with LGI and would not recommend them to a friend because it will be embarrassing. I chose them because it was a gated community and their sales rep was good. He walked us through the process and helped us with our credit getting taken care of. I would want to commend him but he told me dreams which did not come true. The overall built of the house was very poor rushed. We were also told that doing any sort of customization to it was not an option.

    We were supposed to move in this past Sunday but weren’t able to because there was so much wrong with the house. But we had no choice but to move into it as it was. The kitchen cabinets, tub and floor were damaged, the paint was scuffed up, the sheetrock was scratched up and the shower was rusted. Today, I’m still having people come out to make repairs. There was a guy that came for the sheetrock issue, but I have not seen anybody from the tub company to come and fix it. And I still can’t use my shower. Then there was a guy who came out and looked at the cabinets. He said that they’d be replaced but I haven't heard from him again.

    Also, we were misled about the internet. I work from home and the salesperson told me that the home will come with the availability of using Comcast or AT&T which isn’t true. My house does not have either or. So I had to go out and find internet and I haven’t been able to work due to that problem. In addition, the security gate is always open in the front. I understand that in the back of the neighborhood, there’s going to be construction so the gates need to be opened. But, the security guard is never there.

    We moved to this community because we were having safety issues and it’s not at all what was described. The HOA is poorly keeping up the property, the grass gets high and it’s not as pretty as it seemed when we were walking the home buying process. It’s very disappointing. I'm only a couple of days into this house and so far, the whole experience has been hard and difficult. To be in a new home that looks like crap when you get in is ridiculous. If I could get out of this house, I probably would take my money and go somewhere else.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 25, 2017

    We were referred to LGI Homes and I met with Victor. He was really friendly and very helpful. He was a very nice guy. Everything was pretty smooth. We started the purchase of a brand-new home around June and we just closed two weeks ago. The process was very long and tedious. When I went to see the new home, we changed properties and ended up getting another home because the one they showed me wasn't the one they built for me. And that change of property delayed the process for about two months. The home looks good, and the community seems good as well. Everybody's quiet and I haven't seen any trouble. However, telephone service is really bad. It's far away and my commute got longer. It's a little out of the way. I also researched after the fact and we were pretty much overcharged for the property, and I didn't like that, as well as the paperwork and the month of back and forth-ness. I felt that the consumer wasn't the main priority in this transaction.

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    LGI Homes
    Response from LGI Homes

    Hi Ramon,

    Congratulations on becoming a homeowner! We are thrilled to hear that you had a great experience throughout the buying process, you like the look of the home and you feel safe in your community.

    We wish you the best of luck on this new chapter (and we hope your commute gets better)!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 24, 2017

    The area where LGI Homes was at was close to where my family lives. We heard they were building houses, so we stopped by and talked to them, and we ended up buying from them. Their rep, Nick, was fantastic. He was always very helpful and polite. Every time I called him, if he didn't answer, he would always return my call as soon as he could. He was a good salesman. He always had a positive attitude, even though we had some bumps along the way, he always kept my spirits up, as well as my family's spirits up on purchasing the home.

    We bought a pre-built house and it was a little bit difficult because my wife is from Panama and we had to get information from her former employment. We were able to get it done, though. We would've been able to close on time on our closing date, but, at that time, my wife was in Panama, and she had to get the papers notarized by the U.S. Embassy. But over there, the notary costs $50 dollars per stamp, so it was going to be $600. We couldn't pay that, so we had to postpone the closing.

    We just closed yesterday. When we were moving, though, the plumbing was having some issues because the toilet wouldn't flush, and whenever we were taking a shower, the overflow pipes outside were all spitting out water. So, I had to call them to fix it. They said they would be able to go today, between 3 and 5 pm. The community looks pretty nice. They told me that they're going to be building a park right in front of my house, so that's good. I'm still getting used to waking up in a big house but it's really nice. My kids love it. We're happy. If I have somebody who's looking for purchasing a home, I'd recommend LGI.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 23, 2017

    When we walked in to LGI Homes, everything fell in to place. We bought a newly-constructed home on the 30th of last month and the purchasing process was very easy. The house was already built and we closed in 30 days. In terms of the quality of the build, everything's been great. We had a hurricane come in before closing and it rolled a couple of shingles, which they replaced within a couple of days, but everything has been perfect. Living here has been great and it’s way better than an apartment. Our experience was flawless, painless and quick.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 23, 2017

    The location of the LGI Homes project was convenient for me and so I made my purchase a month ago. It's a new project but it was not a custom home. They already have the models for those homes, so I chose one. They just started building the houses there and have about 10 to 15 houses that have been sold. The overall quality of the house is good. There were some issues in the beginning, but they are taking care of them and so far it’s been great. The interaction with the sales rep was a very good experience.

    The way that they do things right now is that the owner gets to do a walkthrough. We call it an owner orientation on the same day as the closing day and I knew that was going to trigger many issues since the owner should get a chance to walk the property and generate a punch list for them to take care of those issues before actually signing for the house to do a closing. That was where things went wrong with me. We signed on the same day. There were different issues that if we could’ve been there at least a week before, those issues would’ve been taken care of at the time of signing. But other than that, the overall experience with the paperwork, buying and choosing the house was good. I like the house and I’m glad I chose LGI Homes.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 22, 2017

    We bought a spec house from LGI Homes and so far, the quality is good. We went with them because of the way they build its concept. Their process was also nice and smooth, and their sales reps were good. We’ve been in our house for about two weeks and it’s still a new community that’s being built.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2017

    There are other builders in different areas, but we think the builder for LGI is good, and we wanted somebody we could trust and somebody that we know would have a good reputation in building. I just closed about a week and a half ago, and the reps were great people. They're always willing to help and assist you with everything that you need. I couldn't have done it without them. Victor is a top-notch salesman. He's very attentive and he gives a lot of information that he can share. If you have any questions about the housing or the process, and how long it's taking, he knows and he can give it to you right away. If he doesn't know it, he'll go and get it for me.

    I liked the house that I bought. I saw it, and it was beautiful. It was just everything that I needed. It's top quality and it's very well built. Everything's very sturdy and I went through an inspection with this gentleman that works for LGI as ordered. He took me through a tour of the house and explained everything. Even things that I didn't know about it. This house is just more than I expected. I love spending time in my home. It's very comfortable and makes me feel very at ease in my home. It's just very relaxing.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 21, 2017

    As I was looking for a homebuilder, LGI Homes had good benefits as far as buying home. There was no down payment and the people who were introducing me to different areas were very nice. The salespeople were friendly and very knowledgeable of the homes that they were selling. They also made me feel comfortable with communicating and wanting to buy from them. I bought a pre-built new home a month ago and the quality is good. They put good quality materials in it. Also, we're in a nice, quiet neighborhood and I think I'm going to like the neighbors. It's a good experience and if I had to do it again, I would use LGI.

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    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 21, 2017

    My wife found LGI Homes and liked them. The buying process was easy and everybody just kept us informed, from our rep Cory to Jason who did the financial end of it. We've signed the papers two weeks ago. The home we got, someone had bought and paid for to secure the thing out. But something fell through on their end and we picked it up towards the end. Most of the house was already draped and drywalled when we got it. But so far, the quality of the house is good.

    They've had to come out and fix a few things that we went over during our walk-through at closing. They also had to get the granite part top fixed. They put it in yesterday and when they installed the bracket, it cracked the wooden molding around the base of the piece and they have to fix that. That happened yesterday at 6:00 at night. But other than that, my wife likes our home and we got our stuff moved in there last Tuesday. And although I have to rake over an extra 30 minutes to drive to work, that doesn't bother me. It's what I do all day anyway. Our experience with LGI Homes was quick and easy. We're happy so far and would recommend them to others.

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    Verified purchase
    Customer Service

    Reviewed Nov. 20, 2017

    LGI had a great deal going and they offered what we wanted. It's been eight days since we made our purchase and our home has been outstanding. It's a brand new, pre-existing place and the overall quality is great. Everything went nicely and smoothly. We're satisfied and couldn't be happier. The area is well lit. It's nice and quiet. Plus, I see that there're quite a few law enforcement officers that live in the neighborhood, so we feel secure. LGI's customer service went above and beyond to make sure that we got in. The communication was good and they let us know the whole process. When it finally went through, they were happy for us.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 20, 2017

    I was up against a lease renewal and LGI Home had sent me an email saying they still had pre-built houses available. Their reps, Hugh and Erin were very good. I've spoken with Erin about ten months earlier when I first wanted to know about this location but wasn't ready to make the move at that point. With my rent being bumped almost 250 bucks a month, I told her that it's time to look to get out of a rental and into a house.

    About a month ago, I closed on the house. However, there are some less expensive products used. The kitchen cabinets are a concern. The windows don't match. The two on the front both go left to right, but then up and down on the two different rooms. There's also a dispute between the company that offers cable and LGI. The cable company was supposed to put fiber in, but they wanted LGI to pay for it. However, LGI said the cable company was the one making the money. So, I had to go wireless for internet.

    I have some small ongoing issues, and they've taken care of a portion of them. They're supposed to correct the door but they didn't take care of that and they also didn't clean up very well afterward. I just went there last week to ask someone when they're going to fix the front door because it shuts very hard. They were going to put a threshold, a break, at the garage door but that hasn't been put yet.

    There are some things I'm still going to chase them for. The other things, I'm just going to let go. In general, the quality is less than desirable. However, compared to where I was at, it's better. I like the community a lot and I'm satisfied with the amenities. It's in a nice area out in the sticks. There aren't a lot of restaurants in this community and to go anywhere, I've got to drive 15-20 miles. I'm generally happy with the experience and I would recommend them.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2017

    We purchased a pre-built home from LGI Homes about two weeks ago after we saw their advertisement saying they would do it with zero down. Mark, the sales rep, was great, helpful and tried whatever he could to get us in a home. So far, the quality is good. We’re very satisfied with the amenities and living in our new home is a lot better. We have our own space and the fact that the money is actually going to something that we might own one day is great. So besides having difficulty getting internet, I had a great experience with LGI Homes.

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    Verified purchase
    CoverageStaff

    Reviewed Nov. 19, 2017

    I liked the spacious lot that LGI Homes offered. I wanted to build a shop in the back and LGI was okay with that. That was the biggest reason why I decided to go with them. With the other places, I had to go through a crappy process. It was a lot more lenient with LGI. Also, there weren't so many crazy restrictions as far as what I can put in the back when it came to an additional building for a toolshed and a garage. Their salesman has been really polite and nice. He'd done the job. I purchased this pre-built house about six weeks ago and I moved in here five weeks ago. Right now, though, I have several issues with the house that need to be addressed.

    The biggest one that we just found right now is a hole in the floor in the middle bedroom. The hole is underneath the carpet. There's a hole in the concrete and it feels like something broke that was covered up with carpet. That's crazy. I'm sure this was overseen by whoever had supervised the house while the construction was being done. They think no one's going to see that just because it's covered. That's bad business.

    There are things that aren't working too. The fireplace isn't working. It was working when we did the walkthrough but when we moved in, it won't ignite. One of the burners of the barbecue pit outside doesn't work. The stove didn't work. It’s clogged with a plumber's putty inside the lines, so the flame was really low. For the first week, we couldn't even cook. Then, the dishwasher wasn't working. My wife figured out over the weekend that the water was shut off on it and that's why it wasn't working. I also like to get the code for the paint so that, at least, we would know where we can get some. It's terrible that we don't have the colors for the paint and no owners manual for the appliances. I also want the diagram of the sprinkler system because I'm going to be doing some work in the backyard. These little things should really be looked at before they get to deliver a home. I’m dissatisfied.

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    LGI Homes
    Response from LGI Homes

    Hi Jesus,

    We are sorry to hear you've been having issues with your new home. While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed. As we reviewed in the homeowner orientation, LGI offers a 10-year structural warranty and a one-year warranty on most other components.

    Please use the following link to submit your request for warranty claims (http://lgihomes.corrigo.com/customer2/login.asp) and we will have our team address the issue.

    Verified purchase

    Reviewed Nov. 18, 2017

    I purchased from LGI Homes a new home that was already built. The subdivision is good and close to the place where I work. Papers were filled and the purchase process was regular for a first-time owner, but it was not difficult. I like how they built the house, the backyard, and the front. It’s absolutely a quality build. I've been in the house for a week and I feel comfortable in it. My kids also like it and my wife is so happy with our house. It’s excellent.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 17, 2017

    I was checking something on Facebook and I saw LGI Homes’ advertisement on Facebook. I purchased a pre-built home and the total process took almost between two to three months. The sales reps were wonderful and awesome and they’re the best. I was impressed with the level of understanding and the accommodation, and the way they were able to make me achieve my goal. It was a nice experience. The quality of the build is okay but most of the things there need to be redone and the electrical parts of the house need a lot of work done. When I talked to one of the reps from LGI Homes, they said I'm supposed to go online. But that's another problem because since we've moved in, we've not been able to connect to the Internet. She said the crew has to come and lay some fibers around the subdivision before we can get the Internet started so I've not been able to log on.

    Right now, we are only living in one room because the other things in the other rooms are not functioning. We cannot put the light on and cannot use the TV. I'm trying to see if I go back to the office and if they can send somebody to come in and see because when I turn the light on, it switches back off. So, I have to come down here and switch it back on from the breaker. Then in 30 minutes, it will switch itself back off again. So, we are stuck and it's only one room that is working. Except for that, we have a nice experience. The community is country and it’s a nice area because it has not been heavily populated. It's quiet and the traffic is not that bad. It's a nice community because we have access to almost everything. We can get to the drug store, the grocery store, and the gas station, and it's not too far from the interstate.

    However, the only amenity they have is the playground and it’s not everybody that wants to go there. If they had a gym or a clubhouse where people can go in, it'll be something that I would be more interested in. It gets cold in the park but when you have a community gym, you can meet your neighbors and it should be a nice environment to meet people in the community. That’s something they can look into because with a gym or a clubhouse, people will go there and you will be able to be in a more relaxed mood. I just hope they will be able to keep all the things to maintain it, and for us to have a nice living condition. For now, everything is good and they need to work on it so that they can keep it up. I already recommended them to two or three more people.

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    Verified purchase

    Reviewed Nov. 16, 2017

    My wife found LGI Homes on the internet. We liked them and so we decide to buy a home over there. We started the process before September. But the problem was that the first house we tried to buy was in September but they changed the date for the closing because of Hurricane Irma. In the beginning of the process, they were all fine. But in the middle of the process, the company didn't bring me the documentation and it wasted a lot of time. There was also a problem that they didn't consult us. After we decided for closing, we got some problems with the dates as something had happened. Three days before the closing, we checked their houses.

    LGI found a problem with the construction, so they moved us to another house. We got the one with no construction problems. But then, there were some issues with the company. So, before the closing day, we didn't have any place to live so the company paid us for our stay in a hotel. This is our first home and we're fine with it. There was a big change as we lived in an apartment previously. The community we live in now is fine. It's quiet and peaceful. At this moment, the quality of the build of the house is great. But I need to check something since there's an error in the construction in the windows area.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 15, 2017

    We got a new home that was already built from LGI Homes. We went with them because of their Zero Down program. Also, I have a friend who works with them and she said that LGI is a good company, and she helped me fix my credit. We had good interactions with the sales reps. They answered all of our questions and got us through to where we needed to be. It only took a month or two to fix our credit. LGI Homes was fast, but we had some stuff that took us a while on our side. We closed on the 26th of October. We've been in the home now for two weeks, going on three. Overall, the quality of the build is good. There are some stuff around the house that are a little wobbly, but the house is not dirty.

    But we've been trying to get somebody to come and fix our cabinet. LGI was supposed to do that in the morning of our closing date on Friday, but they didn’t do it. They rescheduled it to the next Monday, but they still didn’t come, so it just kept going around. The third time, this Monday, some guys finally came. They walked around and had this little pin marker thing, but they half-assed the work and just painted over the scratches and cuts in the wood. That can be seen and I could have done that myself. Then the guys said that somebody would come back and fix the cabinet.

    The construction manager, Chris, would come back and replace something that has a big gash on it. I've texted Chris and our consultant, Mario, to let them know about the issue. But nobody has gotten back with me on that and it's frustrating, and I don't know if someone's going to come back and fix the cabinet, now that we've already moved in. Other than that, we had a pretty good and awesome experience with LGI.

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    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 14, 2017

    My experience with LGI Homes has not been a good one. Too many things happened. We were supposed to close on the 29th but we ended up signing on the 10th. I just came from the doctor then and I was extremely exhausted. I have a pacer and I tried to explain to them, “I just came from the doctor. I need to rest." I don’t need to do this, but we had to sign. Nobody would tell us when we had to sign. We did the paperwork over three or four times. I am not a bitcher, but I am not a happy camper. If one thing goes wrong is one thing, but a series of things go wrong, and they keep blowing you off, that’s going to piss anybody off. I didn’t really want to do it but it came through and I finished signing some of the paper at 8:00 PM. Some of the paperwork is coming up. It's coming in only in my granddaughter’s name, not in my name when both of us are supposed to be on the house.

    It was somewhat on a paperwork that would say both our names, but then when you go to the actual paper, it doesn’t have my name on it. That was part of the problem we had that’s why we didn’t sign. They said the appraisal’s coming through and we had to come out here to do the appraisal. I got a dishwasher that didn’t work, which they changed out. The sprinklers are not hooked up right while the house next door to me is empty and they got beautiful flowers sitting up there. They rushed me to move in this house and had some flowers that were almost dead because the sprinklers are not connected right. The flowers are like two little strands of flowers. I am just not happy at all. They thought that giving me a $500 whatever for me to go down and sign that night would make me feel better. We're trying to get our mortgage together. We don’t know where the HOA is to pay.

    They gave us a number from the office, but the number isn't working. We got our monthly bill statement to pay our mortgage. We have three plates in here coming through the house to link up the Wi-Fi, the internet, and the TV but the man can only find two. He said the plate is there but he can't find where it goes to and so, I have to get somebody else in here to find out. It's just nonstop to the point where I don’t even want to call them. It's useless to call because then they tell you, “Oh, call this person. We'll call you back.”

    Yesterday, there was this person who was supposed to have taken over now being the manager of the year and he was the one that said, “We'd give you $500 gift certificate.” That doesn’t pacify my health because they're stressing me out. I am thinking of calling the attorney general because I am just really pissed off. Not only that but the date they said it was going to be because nobody knew when it was going to be. When he said it was going to be, it wasn’t done. It cost us $1,000 more, and we're still not moved out of our house.

    I am not feeling warm and fuzzy right about here. My front door is not closing right, and they keep telling me that’s the way it is. There are also big things in my driveway, the flowers over there are not right, and they haven't looked up my door. It's just been one nightmare after another. The top of the cabinet upstairs is off, too. They're supposed to come someday and glue back up the top of the kitchen cupboard because the paneling is off the border and it's not glued on yet. Every time you try to show them something, they tell you some excuse. I am not having it and I'm just really fed up. I know where I have to go. I'm trying to give them a chance to rectify this stuff. I'm only going to call them once or twice, and then I'm done. I'm just going to go straight to talk to the attorney general because I've done this before, and because I'm a senior, I've gotten results. I'm trying to be halfway decent and I don’t want to badmouth them.

    Now, we're trying to get our mortgage set up but we don’t have anything to know where to pay the homeowners. We got a statement for the monthly, but we are trying to know exactly what it is and get a budget or an idea of what we're paying. We can't do that. Who do you call because there's nobody in the office? I don’t understand. They're going to get back to you but they don’t. We have some nonsense going on with some insurance. They're telling us we have to pay $309 for insurance from September 29th to October 29th. Then they told us it was included in our mortgage so we don’t know what's going on. Anybody we called, we're not getting any answers. I feel like I'm in a merry-go-round that won't stop for me to get off or get on.

    Now, I'm over here trying to be calm but this is not helping me because they're trying to pacify me by telling me some nonsense because they think I'm old or I'm stupid. It should have been a joyful experience and you're having to look at something that is not exactly what you thought it would be and not what they described. My granddaughter and my auditor like the house. It's cozy enough and we can make it nice and livable. But to go through all this crap and be rushed around, and then when you ask somebody something, nobody knows. You're upset because you're asking. Then why bother? I tried to give AARP this address, and they can't even locate it. I decided not to talk to them because I will go off and I'm trying not to get a heart attack or aneurysm rupture. At the rate they're going, they're going to kill me.

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    Punctuality & SpeedStaff

    Reviewed Nov. 13, 2017

    My buddy referred me to LGI. We finalized in September and we've been there for about a month now. The salesperson, Corey, was great. We really loved him. However, as far as getting stuff fixed, they tell us when it's going to be done, we take off work, and then they do not show up. For the cabinet, my wife took off work Monday and Tuesday, and they were supposed to fix everything that time and then that didn’t happen. Then I took off Friday and the cabinet didn’t get fixed.

    When we did the walkthrough, John was great. However, we still didn’t get our fixtures cleaned. The other Saturday Eliot said they were supposed to come by and then they never came. There was a bunch of dead bugs in some of the fixtures when we moved in. They were going to clean it out and never did. The biggest issue we had is really the coordination. I’m satisfied now that we’re moved in except the stuff still didn’t get cleaned out. I wouldn’t want anybody to have to deal with that headache. But everything seems to be done pretty good with the build. The pool and playground look good. They have a little splash pad and stuff for the kids. It’s great living there. It’s great to have a new home and come home to it every day.

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    Staff

    Reviewed Nov. 11, 2017

    When purchasing your first home, LGI offers the easiest best experience that anyone could have ever had. We liked the community where our house was built and the people in the office were extremely friendly. That's what sets them apart from other people. Their sales representative contacted us daily to let us know of the different processes that were taking place. Her name is Annabel and she constantly checked in and I loved her. The house we purchased was already pre-built and so far, it's a great home. Everything has been functioning properly. I also love the community that I live in. It's quiet. I can walk around and feel safe with my son. Also, it's cleanliness is awesome. Overall, I will definitely be recommending them to my friends and family who are looking for a home.

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    Staff

    Reviewed Nov. 10, 2017

    My sister had a good experience with LGI Homes so she referred me to them. I made a close with them on October the 20 and purchased a prebuilt new home. It was very easy and simple process. I spoke to one of the men there, and they told me about how LGI works. He gave me the background information on it, then I sent them all the information needed such as my credit history. I was approved for the charges that I could possibly get. The guy met me and my sister again. He sent both of us over to the different houses and walked us through them. He told me a bit about each of them and then I picked the one I wanted. The community that I live in is very nice, very quiet, peaceful neighbors and I love it. I'm very satisfied with the amenities that they offer and I've already recommended LGI Homes to one of my brothers.

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    Punctuality & SpeedStaff

    Reviewed Nov. 7, 2017

    I owned a mobile home out in the Venus area in 1998. I had it for 15 years but I had cancer and all of that took a toll on us financially and I ended up losing my home. From that time until I got my home this time, it took me that long to get back on my feet. I looked at the website of LGI Homes and in September, I started to buy a new home. People had to wait longer to get into a home, but I got into mine quickly. The staff was very friendly, kept me up-to-date and helped me in what I needed to do to get where I am. I’m familiar with the area so I like the new community I live in. Also, the amenities are great and I have recommended them to quite a bit of people.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2017

    From the time my husband and I walked in to the LGI office, we were welcomed and given the best customer service possible. We knew after our first visit that we had a sense of loyalty toward LGI and had finally found our home builder. Anthony ** was our sales agent and worked very hard to get our family into the perfect home. He was always in constant communication with us even on his off days to ensure from start to finish that our experience with LGI was top notch and that we didn't need or want for anything.

    He spent many hours and countless days with us looking at different models and home sites. He took the time to explain details to us in the homes and the contract. He was very flexible when we had to bring our small kids along with us and made sure they had a great experience too. We picked LGI not only for the wonderful home we are in but more importantly because of Anthony **. We can't thank him enough for making our family feel special every step of the way through purchasing a home through LGI.

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    Punctuality & SpeedStaff

    Reviewed Nov. 3, 2017

    The people at LGI Homes were quick moving and I like them. Their sales rep was amazing and very knowledgeable. She showed me several different options and was able to tell me about what my payment would be and everything else. We looked at a model and they told me when I could close on the house. But I wanted to do it a bit later and they moved the date back for me so the process was very simple and easy. I finalized my purchase last Thursday and the stacked home that they built for me is absolutely fantastic. It's energy efficient and I don't have to worry about anything breaking. I am completely satisfied with the amenities and it's nice to have a new home. The new LGI Home community I live in is also very nice. I'd recommend LGI Homes to anybody.

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    Staff

    Reviewed Nov. 1, 2017

    My niece took me to LGI, the really nice realtor showed me a lot of homes and it was a good experience. I found the right house and it was being built. The LGI reps were very nice people to deal with and everything was very good with the office. They guided me through step by step and Carrie was great. I have a nice backyard and some of my neighbors I've met are nice. The neighborhood seems okay and Santa Barbara is a block or two away, which is convenient for me 'cause I don't drive. I have family here and it's quiet. It's a little dead compared to where I'm from, New York, and the only thing I do is go out and shop.

    As far as the sale of the house, everyone was great. But there were a few little things with the house that needed to be fixed. LGI fixed most of them, but not all of it is done. My stove drawer was all banged up and they put a new drawer, but I have a dent on the top of the stove which we didn't notice till we put the light on. Plus, there's a crack in the tile where they put the stove in and I can't see it unless I'm on the floor, which is how my daughter saw it. Also, the walls are made out of paper. We could hear everybody talking and we have to whisper in order to not be heard. It's a big house, but there's no privacy and I don't like that. Otherwise, it's a beautiful house and I'm happy with it. I would recommend LGI to a friend.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 31, 2017

    We bought a home from LGI Homes because of the ease of buying, as well as the home's location, since I wanted the school district. The purchase went really quick. We got a great loan officer and a good salesman. The financer was also everything on it. LGI's service is great and if there’s something I need to tell them on, they get on it really quick. I have a couple of things that I need to call them on now but I’m not concerned because I know they'll take care of it very quickly.

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    Sales & MarketingStaff

    Reviewed Oct. 29, 2017

    We went to LGI to view model homes. We were greeted with very friendly people. What we got was salespeople that want to pre qualify you before you see a model or a picture. With that should have been my first clue. Then we were shown homes that we qualify for not the house we wanted. Then we were told we qualify for a 0 down but you have to you have to give 1000 dollars down. Then you're told based on your documents you do not qualify (bait and switch). Nothing but lies. These are true facts. Not trying to bash LGI but I would prefer to be told me no than to go through all this. Now I have to beg for my deposit back. Make sure you do not give money up front and go to someone to give you a loan before you buy.

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    LGI Homes
    Response from LGI Homes

    Hi David,

    We are sorry to hear your financing did not go through, but we are happy to hear that you were greeted by our friendly team when you came into our information center. As you experienced, part of our process is identifying the status of your financial situation so we can find a home that fits within your needs. Everyone’s situation is different and this is an important part of our process to identify the home that is right for each individual situation.

    Since we are 100% committed to providing exceptional customer service, you should also have received advice on what changes you can make in order to be able to qualify to buy a home. We hope you follow that advice and wish you the best of luck on your journey to homeownership! For your protection, we will not discuss your personal information online, but someone from LGI will contact you within the next 48 hours to discuss your earnest money.

    Insufficient response received
    Verified purchase
    Staff

    Reviewed Oct. 29, 2017

    I purchased a new build home a couple of weeks ago from LGI Homes. They were inviting and I felt comfortable with them. The place is nice and good, and I’m satisfied with the amenities although it's a big jump from work. I’ll recommend LGI and Mario, the one who sold me the home.

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    Reviewed Oct. 28, 2017

    We bought a pre-built LGI Homes model house around 10 years ago and it’s been wonderful. The appearance of this company's houses appealed to us. I would recommend them to my friends.

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    Punctuality & SpeedStaff

    Reviewed Oct. 27, 2017

    Everybody in LGI Homes whom I talked to was very cordial and very informative about the homes, the way they built them and the equipment they used. The buying process went really quick. We went over to look at the houses since I was interested, the reps showed us the plans and they showed us another area too. But, I felt comfortable in an area that I wanted in particular. LGI Homes built the home for us and did customization with the granite countertop, the refrigerator, closet and the shelves for the closets and cabinets. It’s been about two weeks that I purchased from LGI Homes and it’s been very pleasant in the neighborhood.

    Our house and the materials used were very durable and steady, even when we looked at the attic. I appreciate the fence that was added to the home which made it private. I’m crazy about it as other houses I’ve seen didn’t have a fence. But, I wasn’t satisfied with the one door in the living room. It’s just a big area and there’s one door at the back porch over the kitchen and another one going to the living room that the door passes on the back door which I felt they could’ve given a little bit more.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 26, 2017

    I would recommend bringing a realtor, that is what I did and still had several issues. I selected my home and a week later I decided to upgrade and purchase a larger home. My sales lady was nice but lied and had an excuse for just about everything, she was also forgetful. She told me several times that she got me a housewarming gift, I bought my house in early August. It is now the end of October and I have yet to receive this so called housewarming gift. Elaine was very fast at responding to my emails and questions, several of the answers did feel like they were being recited from a script, however, she was fast to respond even late on Friday evenings.

    First and foremost, I closed on my home 8/11/2017 and shortly after Hurricane Harvey hit Houston. I ended up having water damage in my home due to the roof flashing not being installed correctly. I had damage in my guest bathroom, 3rd bedroom and the ceiling in the garage. I was able to get a roofer out after the storm hit because LGI was telling me that I was going to have to file a claim on my homeowner's insurance. I was very upset because I had only been in my house for about a week. The roofer that I was able to get to come out was able to inform LGI that the roof flashing was not installed correctly and was the cause of the roof damage and all the Sheetrock damage inside the home. LGI did end up fixing my home, after several emails, text messages, warranty claims filed, etc.

    My loan officer Jennifer, was great and very nice to deal with. She was fast at responding to my emails at the start of everything. She always had a smile and was generally fast and for the most part did what she said she was going to do. All in all, the experience was ok, this was my first home to buy and I felt like I was lied to a few times but what can you do? I do now know what to look for in the future and will more than likely not be purchasing another home through LGI.

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    Reviewed Oct. 26, 2017

    My friend asked me if I wanted a new home. When I said yes, he took me over to LGI Homes. We purchased a house from them that’s already built and the quality is good. I’d recommend LGI Homes.

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    Customer ServiceStaff

    Reviewed Oct. 26, 2017

    We purchased a pre-built home from LGI Homes a couple of weeks ago. The quality of the build is good and the new community that we live in is good as well. Also, the process of buying the home was okay and their representatives were awesome and liked to help people out. However, my husband called them to see if they could come and replace some stuff and do a couple of things, but they still haven’t shown up.

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    Staff

    Reviewed Oct. 25, 2017

    LGI Homes' representatives were very honest and they do all they can to help, which are good traits to have. They're also friendly, seemed like they cared about our needs, wanted to make sure we got the best deal we possibly can for the house and worked hard for us. The signing process was extremely smooth and their building was very well made. The quality is top-of-the-line and I couldn’t be any happier. Life and particularly apartment living are tough. I closed on the 21st of September and living in a real home has definitely made life a littler easier.

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    Price

    Reviewed Oct. 24, 2017

    LGI's ad to own a home at our rate got my attention and I closed in on a new home by the end of September. It’s going to be a nice community once they finish everything and ironed out some of the kinks they already have. I tried to purchase an opener for my garage, which I knew didn’t come with the model. But because of the foundation of the model that I have, they will not allow me to get a standard garage opener. I cannot have an automated one unless I put in an outlet closest to the door which is going to cost me $500. Other than that, everything was nice for the standard home. And I would recommend them.

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    Price

    Reviewed Oct. 23, 2017

    The area, the fact that the new home belongs in a development out there, and it was affordable were the reasons I chose LGI. The community looks good and the home is good.

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    Reviewed Oct. 22, 2017

    I had an easy and non-stressful experience with LGI Homes. We chose them over other home builders because of its location. We purchased a brand new home four days ago. So far, we find our community beautiful, and since it's me and my wife's first home, it has affected our life very positively.

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    Staff

    Reviewed Oct. 21, 2017

    I had been looking for preexisting houses and I didn’t want that they have contracts on them and that the home only goes to the person who makes the highest bid so I decided not to look for a while. My daughter was the one who told me about LGI Homes and I signed the papers last Friday for a prebuilt home. It is in a nice community. It's a basic house, which is fine, but the good thing about it is that it has many other features that I like. I’m very happy and it's been a wonderful experience with LGI Homes.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2017

    We had been looking for a house for the last year and on September 8, we moved in the Blanco which was already pre-built by LGI Homes. My brother lives right around the corner from me too. The community is nice, clean and quiet. I would look around and reflect on the fact that we're in the house now and not in an apartment. We don't have people playing loud music outside the bedroom window and all of that crap.

    The process was frustrating for my husband though. Every time we turned around there was new paperwork or the same paperwork that they said we needed. Velma had also called him several occasions on the same day and he told her to wait until the evening to call or to send an email or text. He was pretty much ready to tell her he didn't want the house anymore but I told him to calm down. It was cool to me but then I have more patience.

    On the other hand, the salesperson was totally awesome. He worked everything down, was straightforward and told us what we needed. Now, I can't wait to get off of work. The drive is serious but I'd rather switch jobs than switch homes because I love the house. It has a lot of nice amenities. We had started buying all the extra that we actually needed to put in the house to make it more comfortable long before we even got approved.

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    Contract & Terms

    Reviewed Oct. 19, 2017

    The buying experience was excellent. All from contract to close was awesome. After that, not so much. It is very difficult to get service on our home. It has been almost 4 months, and most of the repairs from the walk through were never completed. I finally did them myself. I don't trust that LGI will stand by their product. After all is said and done, I think I would shop around carefully before buying here.

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    LGI Homes
    Response from LGI Homes

    Hi Christopher,

    Congratulations on your new home! We are sorry to hear you've been having trouble with your repairs. As you should have been told during your homeowner orientation, we use an online portal for all of our warranty claims so we can keep everything tracked and stay accountable. Please submit all claims at https://lgihomes.corrigo.com/customer2/login.asp and let us know if you run into any issues.

    Thank you!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 19, 2017

    LGI Homes had the “zero down” program and I checked into that. I didn’t qualify for that but I went on with it. I just closed on the house last week. However, I’m not totally happy with their performance. The salesmen, Andrew and Ted, were very nice people. It’s the construction stuff that I don’t like. Upon completion, my house still has problems. My yard is lumpy and had the worst top job I’ve ever seen in my life. It’s awful and it really bugs me. There’re big holes in it, my meter is like, in a sunken down hole. My back porch is rough, that concrete finish is terrible. I also had complaints that my trusses weren’t quite right, there were three of them I pointed out as soon as I walked through that they’re over 2 inches out of plumb. And they didn’t get those fixed because they would have had to tear the plywood off to fix them.

    Then when the painters painted my garage, they did not prep; they did not scrape the overspray from the knockdown in the ceiling off the block, they painted right over it. And there were lumps where the drywall mud hit the block. I pointed this out before they painted it. I went to a couple of houses that were constructed before mine and I’ve seen that they did that there so I made it very clear that I don’t want it in my house, I wanted that off my block before it was painted. And when I went back it was painted over, it was like it wasn’t even heard, and it’s still like that today. Also, at this point I’m waiting for my irrigation system to get fixed. There’s a broke head in there, and it’s not been running a week now.

    The plumbing guy has got to come in and put the shower head on, something as simple as a showerhead in the bathroom should have been in there. And when I first got my back door, it wouldn’t lock, and I haven’t even moved in the house yet to see anything else. I went in there yesterday and talked to Andrew and he wrote down everything I listed on that I’ve seen at this point, but now, I’m going to be inconvenienced to have them come in to fix it. I’ve got to be there and miss time from work, or my wife would, for them to schedule a drywall guy to come in and fix it. I had some major problems with the drywall so it’s been knocked down in the master bedroom. This all should have been done before I ever got my PO. I wasn’t going to give my down payment until it was done, but they said that’s how it works and it would all be done before closing. Ted, the guy that sold me the house, called me back and tried to do what he can.

    They said they were going to take care of it, and as soon as they do that, it’s all good. They also showed me where to go online to make everything right. The house looks decent but certain things should have never been done. Other than that, I’m not complaining about some of the things. The guy that finished the drywall inside, I’ve seen it and he did a good job. The Stucco job also looked beautiful and the front porch and the driveway look good too. There’re several things about my house I do not like, but I’m giving LGI Homes the benefit of the doubt that they’re going to make everything right.

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    Staff

    Reviewed Oct. 19, 2017

    We closed last week with LGI after the process took about a month. We liked the house and it was in a good area. Their representatives were very nice and helpful.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 18, 2017

    I had a good experience with LGI Homes and I’d recommend them. Because of the location that we’re building, we decided to go with them. We purchased a pre-built home in September. Their sales reps were informative, helpful, and professional. The quality of the home is also nine out of ten. However, the warranty claims were not handled quickly. We’re still waiting for some of the warranty claims to be prepared which were noted before or during the purchase walkthrough and have still not been completed.

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    Sales & MarketingStaff

    Reviewed Oct. 17, 2017

    Our experience with LGI Homes was awesome. They offered more in regards to help and in-house financing as well. You had to do that on your own when dealing with others with but with them they walked us through it. It helped us a great deal since we were first time buyers. The sales representative was also awesome. He gave us his direct number and helped us no matter what time of day it was. The pre-built new home that we purchased is built pretty well and is located in a really nice community. We are very satisfied with the amenities, too.

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    Staff

    Reviewed Oct. 17, 2017

    We have been working with LGI Homes for the past three years. They basically gave us all the information within those years to help us get a home. Their sales representative kept in touch and gave us the correct information instead of the runaround. We worked with them pretty much and so we just finally gave it a try one more time this year.

    We purchased a house that was already built. Since we came from a different type of a house structure, the quality of this house is excellent. We're still learning the whole housing process though. The community is very quiet and we don't have any worries. There's also a park. LGI Homes is great and we're really appreciative of them for helping us out since we started calling them three years ago.

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    Staff

    Reviewed Oct. 16, 2017

    LGI was the most friendly, more able to work with me and not pass me onto the next person. Everything's going right and everybody at LGI is helpful. I bought a new home a week ago and the process didn't take long. The LGI community is quiet and everybody's friendly. It's nice, especially coming from a house that was secluded. LGI went over and beyond to help me out and I'd tell other folks about them.

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    Punctuality & SpeedStaff

    Reviewed Oct. 16, 2017

    When Casey contacted me, he understood that we had to find a home quickly. He said that he would be able to get us within a home in 30 days. Based on other ways to purchase homes, it could have taken longer and the zero down helped a lot too. We finally closed with LGI Homes on the 29th but we signed to purchase the pre-built new home on the 23rd. It took a month and the quality of the house is amazing. We loved it. The grass isn’t there which I’ll buy but everything else went fine. The community is great and I already met a couple of our neighbors and they’re awesome. It's a longer commute to work, but I knew what I was getting into when we purchased the home and I'm getting used to it.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 15, 2017

    We were renting an apartment at the time and I got an LGI Homes flyer in the mail that caught my eye. I had other flyers come through as well, but LGI's product looked like it was a sure thing and what they did was something that I was interested in. I also liked the area and the process in becoming a homeowner. I gave LGI a call and they had me come in. We got approved on the spot and we were 100% financed. We closed a couple of weeks ago. The process was so smooth and everybody was so kind, concerned, and really wanted us to be a homeowner instead of renting an apartment.

    The quality of the build was good, except for a problem we had with one of the windows, which had something like peeling foam. I talked to the builder the other day and he said that happens when moisture gets in the window, but he also said that he’s going to replace the window. My wife and I love the community. It’s nice, quiet and peaceful. I'm excited about the future and getting everything the way I want, like getting a deck built and a nice grill going. I would recommend LGI Homes and I've definitely been advertising for them. So many people have already called about how our home purchase from LGI Homes happened for us and they're looking for the same thing.

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    Staff

    Reviewed Oct. 15, 2017

    LGI Homes made it very easy for us when we purchased our home. During the walk-through, the rep explained a lot and I didn’t realize how sturdy the home was built. The community is very nice. I’ve seen a few builds and everybody keeps it very clean. It's a good spot too. Living in my new home makes me happier. It had been an easygoing experience with LGI Homes.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 14, 2017

    We dealt with three representatives, and we started out with John. He went out for a third referral, and then we dealt with the property manager, Greg. After that, Kim took me out to look at lots and pick out our lot and that’s who I had been in contact with prior to closing. All of them were polite, friendly and knowledgeable. The process was pretty good but there was something that I felt should have been handled a little differently.

    Initially, when we got qualified, we were supposed to be on a USDA loan, but then once they did our combined income, they told us that we might need money together. I felt like that should've been a conversation, just as a heads up that it’s an increment and that if that didn’t work out, there would be options 1, 2 and 3. But it didn’t play out like that. It was like, “You all made so much money. We can’t go with this loan. Let me call you back and tell you what other loans you qualify for.” It was like a back and forth.

    If we’d end up giving up our lot to downsize, it wasn’t because we weren’t able to get the down payment to get our original lot. If the information had been upfront from the beginning we could’ve been prepared for that situation. I would have liked for them to say, “Okay. It’s a possibility due to these restrictions that you may not qualify for this loan. If not, then this would be Plan B, and if we go with Plan B, then you will have to pay a deposit or down payment. This is what your down payment potentially could be.” In that way we would have been able to prepare for that prior to instead of a phone call a week later saying, “We got bad news. You all don’t qualify for this loan.” Communication could have been improved in that process, but it ended up working out and we got the lot that we initially picked out to get the house.

    We got an LGI-built home in the Four Winds. It’s the five, two and a half, two-door garage and it’s the biggest of the floorplans that they offer. I like the amenities but it's just a little community park that's out there. It would be awesome if we could have a community pool so that we don’t have to travel all the way to Jacksonville and Macclenny County to visit one. Our new home has affected our commute but I kind of expected that because I knew where we were moving from and where our schools and jobs were. Leaving early and beating the traffic is not bad, and overall, I like it. If I felt like it would’ve been too much, then we wouldn’t have made that commitment to be so far. It was a very fast, semi-complicated process with LGI Homes but compared to some first-time home buying stories that I heard from other people or read online, our process was pretty excellent. I definitely wouldn’t complain because it could’ve been a lot worse.

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    Punctuality & SpeedStaff

    Reviewed Oct. 14, 2017

    We purchased a pre-built home from LGI Homes a month ago and it’s been good so far. We like the location so now we have a little bit more peace of mind from the neighborhood we moved out of. The sales rep was very good and knowledgeable and had everything set up. The first house we looked at is the one we chose. The buying part was good. The experience, the paperwork part, was quick, fast and easy. They held up their part. We had no problems with the quality of the home, only minor things.

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    Contract & TermsStaff

    Reviewed Oct. 13, 2017

    We tried to go through LGI Homes before in buying a house, but we decided to wait until we were close to our wedding. It was nice choosing from the houses that were out for sale. We liked to look at a house that was really nice and we liked how big it was and the number of bedrooms it had. We ended up picking a pre-built house which happened to be the last one in the neighborhood that they hadn't sold yet. We fell in love with this house the moment we saw it and we snatched it up when we could.

    Everything went smoothly and we haven't had any issues, from LGI Homes showing us the house, to their giving us the contract, and to our signing the contract and moving in. They gave us all the information that was needed to roll over on the property. The inspector has been more than helpful and he fixed everything that needed to be fixed. If there was a problem, he came in to explain and he settled it himself. My wife's parents also live in the same neighborhood and we're okay with the community. Right now, we're happy with our house.

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    Punctuality & SpeedStaff

    Reviewed Oct. 13, 2017

    The first site we checked out was at Tampa and we asked LGI if there are other locations in 1960. They told us about Sugar Pine Square, so we came in and asked for all the pre-built model units they had. All the agents that toured us around Sugar Pine Square were great, especially Chris. We also tried to ask with another builder, Cathy Home, and we didn't feel that they wanted to entertain us compared to how we felt with LGI Homes. The LGI agents are so good at getting a good job and we decided to take a risk and apply and we got approved.

    We were surprised that we did the processing in a month. It was fast, and the experience was great. The house is very fine for us first-time homeowners in the US, and we're fine with everything in it. The neighborhood itself is good and it's quiet. It's a gated community and it's definitely good. It's a small lot and there's only 80 units, so they didn't put any amenities. We're getting used to the area and we're all fine since it is near shopping centers, movie theaters, and the I-45.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Oct. 12, 2017

    I liked the LGI Homes house model that I saw online so I gave them a call. Anabelle, the agent who assisted us, was really good at first. Then while I was waiting for lenders to go through the approval process, I thought I was the one who had to call and text. They left me in limbo. After I signed the initial agreement and bought the house, I thought the financing part would go quickly. However, it went past the estimated move-in date of Sept. 15 and we didn't end up moving until the 29th. I was agitated and every week I would ask them how it was going. Aside from that, everything was okay.

    They built a new home for me and I wanted some customization. I asked them if they could put in hardwood floors instead of carpet and how much it would cost. But they said they couldn't do anything like that. We also didn't get an option to upgrade to a two-door fridge or a large fridge that has the freezer on the bottom. It would have been better than the standard one we got. I wouldn't mind paying a bit extra for those tiny upgrades or I would have at least liked the option for them not to put the carpet in so when we put the hardwood floor in, we don't have to get the carpet out.

    Other than that, I have recommended LGI Homes to one of my friends and he moved in already. I even referred Anabelle to one of my family members and she got their account fixed. Then we met one of our neighbors when we were closing who was also closing in the same room. She was friendly and great. She also pre-invited us over. Plus, the neighborhood has a park. We have kids so I might go there.

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    Price

    Reviewed Oct. 11, 2017

    Don't waste your time. No money down. Lies. Low monthly payment. Lies. Dealt with them for months. Told me I was approved and even let me put a sign on the ground and took pictures. Lies. Monthly payments 1000$. After no money down and all other nonsense per month your house payment is closer to 2000$. They ask for 1000$ down. They make you sit there for a appt for hours to learn about their company. Then build a house exactly like your front neighbor. Best thing possible was not getting approved after all and getting our deposit back after they made me run through hoops to get credit scores up and things paid off and faxes and copies of everything possible. It's like a car loan. They will get you in. But you will pay. High payment and interest. Good luck. You have been warned. LGI. Don't contact me. Thank you.

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    LGI Homes
    Response from LGI Homes

    Hi Richard,

    We are sorry to hear you feel like you had a negative experience with LGI. There are ways to qualify for no money down with our preferred lenders, as so many others have attested to. Unfortunately, there could be a number of reasons that you were not able to qualify.

    We wish you the best of luck on your new home search!

    Verified purchase

    Reviewed Oct. 11, 2017

    We closed last Friday on a prebuilt home we purchased from LGI Homes. And it’s brought me peace. I was already familiar with the neighborhood because my sister lives in there, and I got a home there, too, so I’m living close to family. It’s only been a week and things have been good so far. I still have some stuff they need to repair, but they would come whenever they can.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 10, 2017

    I got a flyer in the mail and I wanted to get my own home. There were also people who were saying a lot of good things about their experience with LGI so I went to go talk to them. Their rep was good. He was very transparent, gave all the information, and made sure I was aware of what I had to do and the deadlines. They showed me the floor plan, and then they said, “Okay. These are all the floor plans you can choose from.” I picked out different things that already came standard and the quality of the build is excellent. I'm also satisfied with the amenities offered to me. I’ve met a couple of the neighbors and they're nice. I’m close to my family I have six grandchildren and I see them way more. My daughter said they don’t want to go home. They just want to come to Nana’s house. I had a house before, and when I moved into an apartment I put all this stuff in storage, so now everything is back out of storage.

    I have been recommending LGI. This is my second new build that I’ve purchased in my life and there was a great big difference between what I went through in my first walkthrough and what I went through on this walkthrough. The LGI rep went from the sidewalk all the way through the house and around the house, so we took a walk around the entire house. He explained things that I never would have asked nor would I have known what these things were. The knowledge of that information helps me be a better home owner. After we got in the house, he explained more things. And then now, after being in the house, there are things that I need to call and do a warranty thing for. He also walked me through that. He said, “I know you need to call me. I know you want to call me. But just go ahead and put it on the warranty list for us to come to get a ticket for someone to come out and look at what your needs are.” And they are very prompt.

    Ed, the builder guy there, is exceptional. When I put a request in, he’d call and he’d assess. He'd say, “Yeah. That’s a problem, but it’s a home owner’s problem,” or he will say, “No. I’ll get somebody out there to look at it and we’ll see what’s going on.” And immediately the people call me and say, “Hey, we are opening for this day. Are you available or not?” And then he’ll call me back and say, “Hey, they’re scheduled to come this day.”

    The customer service is awesome. Even the minor, small things, they come out to take care of it. I had one space in my upstairs, it’s a crooked wall. I wouldn’t even notice it had I not been in the bathroom talking to my daughter. So Ed came out, and he looked at it. He said, “Yeah. That’s crooked. I’m going to get the people out here. I got to see who’s responsible.” He’s committed to go and get whoever needs to come out and it’ll get taken care of. And I’m not feeling that I bought a house with a crooked wall and nobody cares because I’ve already closed. So it makes that a whole lot better.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 9, 2017

    I was a first-time homebuyer. Before, I honestly didn’t think that I can afford a home. But I have seen flyers from LGI Homes and I even used to get a lot of them back in Chicago. They were actually good at getting me into a home. My wife and I were tired of renting. We have been renting ever since we were young and neither one of us had ever owned a home. With the rent going up, me and wife had to move every two years. Then we saw LGI and we decided to go and take a look. The person who we were with made us feel comfortable as far as attempting to buy a house. And every step along the way, LGI was really good. I would give them that because I could have just turned around and thanked them for letting me see the house. The way LGI had it set-up, everything was done in their office. The lender, the underwriter, and everything to process the mortgage was there. I feel that's the way it should be. That was my first experience and I talked to a lot of people at work who have bought homes and how you have to go and track down this person and then you got to go to this office downtown for your underwriter and so on. Just the sound of it makes you feel like you’ll just keep renting.

    As the purchaser, I don't have to go searching addresses, and I’m not wasting gas. They saved a lot of time just by having me coming to their office while they take care of the rest. That alone was good on both sides. Everything's faster. So I purchased a Colorado and it’s a pre-built second-story house. I put some ceiling fans in and moved a couple of the globe lights on the second floor, which was a little too low. The washer and dryer went upstairs which was a good place for it because it's right by the bedrooms. We're going to be putting a ceiling fan right in the foyer where the drop-down lighting came down. I have nothing against the builder but the light that was in the foyer that was hanging off the chain once you come in the front door looked flimsy. It just looked cheap so we will replace it.

    The fridge was smaller than what was in my apartment. We had a 34-inch in our apartment, and I measured this one from side to side and it was 30 inches. It’s in my garage now since we bought a side-by-side. Also, I grew up in the Midwest and everything was cooked on a gas stove. Once you've tasted gas stove cooking, others are not the same. So, my wife now cooks outside and prepares the food for the week on the grill than cooking on our electric stove. She doesn’t like it. And I've also got the Whirlpool microwave, which produces a clicking sound when you open the door. LGI only gave a one-year warranty so I had to extend it because I don’t know what happened. So, I'm going to have technicians come and take a look at it. There's something loose inside the door and something fell but I can't see where the screw came from.

    And then we had someone come over and figure out why I kept on popping the breaker and shortening it out. It turned out the builders stapled the wires to the two by fours when they were building the house. They did it a little too tight. So, the electrician finally got it loose and everything is okay now. I would also suggest that the builders should construct some kind of a patio that is bigger than two feet by two feet square for the backyard. Right now, I concreted it since I don't do lawns. For the flooring, the tiles are good on my feet. I like the rug too every now and then, but my wife doesn’t. She can't wait until I save up enough money to be able to tile the whole floor. I could live with it. It would make it cooler especially here in Texas. The window did not seem to be double paned. The windows were actually good but the door was horrible. So, I'm going to have to go and get some kind of a UV protection on the windows. Right now, the electric company gives me a weekly usage. So far, it's been low to where it was around from my apartment and that's pretty good. I am also noticing slowly the difference because I am home.

    Overall, the guys at LGI Homes are great and they were helpful. Although buying a house from a first timer's standpoint is still a task, with so much paperwork you have to sign. But they made it a lot easier and pleasant to get into a house. I thought we were just going to keep on renting until we happily pass away. I would have never thought I would be sitting in a home that I own right now.

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    Sales & MarketingStaff

    Reviewed Oct. 8, 2017

    I went with LGI for the price and what they were offering compared to other homes. Also, their sales rep was great. Everybody in the office worked to get our deal done. They didn’t give me false hopes. They said it was going to happen and it happened, so I’m very happy with them. The process took about a month because there were a couple of hiccups on the side of the loan company. It wasn’t on the LGI side of the house.

    There were issues, though. There was a screen from the home that was torn. When we did the walkthrough, we identified that the garage door has a handle which is missing a screw, so we really can’t use the handle to the garage door. We got to grab the actual garage door itself. The guy that was on the walkthrough said that he has a screw and that he’ll put it in himself. He never did. There's a couple of other minor stuff and it may be minor for some other people but the fact that I bought a brand-new home, I’m expecting it to, within reason, have no defects. I’m still waiting on those to be fixed. Also, if I had prior options, I could have had granite countertops for the bathrooms. I’m satisfied with the amenities, though.

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    Sales & MarketingStaff

    Reviewed Oct. 7, 2017

    LGI had a lot of good incentives and the sales reps were really attentive. Purchasing the home was a quick and easy process. It took about three weeks to get everything done although there were minor things that could’ve been done better. In the living room, I can see where the paint coats were not all even. I also found a lot of little itty-bitty cracks here and there that needs some stucco in it and by the bathtub. Other than that, the other things are well and overall it was decent. My new home has made everything more convenient for me and we're closer to school and family.

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    Customer ServiceStaff

    Reviewed Oct. 6, 2017

    I called LGI Homes to schedule an appointment to look at a home and before the rep showed it to me, he went over the pricing. They had the best offers price-wise and yard-wise, they had everything we were looking for. It took me a while to decide but I decided we wanted it. After that, we went back to the office and gave them the money orders needed for the down payment. Two days later, we went and talked to the loan officer and they told us to have all the information about what we chose. They kept in contact with us so that when we need it, we could give them everything by the time we finished it. Three and a half weeks later, I was ready to call it my home. We closed on a pre-built home and it was great. It was an easy process as well and LGI had great customer service. Their sales rep was great as well and he answered all the questions I needed to ask.

    I like everything about the home - the space in all the rooms including the kitchen, the dining room and the hallway. The community was also gorgeous. It’s very quiet. Also, the rep took us to the amenities after he showed us the home and we liked it. The only problem I have with it was not allowing me to bring my whole family to the pool. The rep explained that it gets overcrowded and I understand that, but I have a lot of niece and nephews. Now, I have to tell a few of them that they couldn’t come because I could only bring a limited number and that’s the rule. But I'm happy as I was staying with my mom and staying in one room with my partner. We now have our own place and it's amazing.

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    Staff

    Reviewed Oct. 5, 2017

    I had worked with LGI Homes in Tennessee. Just about a month ago, I made another purchase with them. Everything was positive with their sales guy and finance people. I was stunned by their service. They were personal and they worked 100%. The transaction wasn’t like a sale and it wasn’t focused on money. They made sure that I got the right property and deal.

    The house I bought was a pre-built one, but it was unoccupied. It was one of those homes that other people were going to get, but it fell through the cracks on a series of purchases. I am happy with this purchase. The quality of the build looks pretty good. It’s builder grade but I will do the customizations later. Also, the community we live in is growing. LGI Homes is outstanding. I recommend them to anybody.

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    Staff

    Reviewed Oct. 5, 2017

    Our LGI home was under construction when we started the purchase process and we closed on the 3rd of August. The process was okay but my problem was with the construction. When construction was going on, I told the people at LGI Homes that I didn’t much approve of the way the home was being built. There were cracks in the floor, the baseboards were not meeting the floor properly, and there's no attic space. That’s not a big problem but it’s poor workmanship. I was told they were fixed, but they were fixed using caulk, which to me is not acceptable when I’ve got to append the gap from the floor meeting the wall that’s still uncaulked. Also, while I was hoping for a larger pool or two to three smaller pools, the amenities in the new home community only includes a small pool.

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    LGI Homes
    Response from LGI Homes

    Hi Dennis,

    Thank you for sharing your experiences with us. You should have been notified of our warranty process during the homeowner orientation, but just in case, please visit https://www.lgihomes.com/warranty.cfm and submit your warranty claims online.

    We hope you are enjoying owning your new home.

    Verified purchase
    Staff

    Reviewed Oct. 4, 2017

    At the end of August, I was able to make a purchase with LGI. They had a good deal. Their rep Derrick was very knowledgeable and he kept us in the loop of everything that was going on with the transaction of getting the house vantage being built and getting the loan. I got a spec home and it’s been fine. It survived the rain. Plus, it’s also a nice community.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 3, 2017

    We looked at some homes that were used and LGI seemed like the best way for us, as new homebuyers, to buy a new home. LGI was a zero-down and no closing cost. We started with a different sales rep, but he was out on vacation and Art took over and he was with us the entire step of the way. He was great and I've referred two people to him since. We told LGI which prebuilt model we liked, and they showed us the ones that were available. We chose the one we wanted and went from there. The process took three weeks, which was really fast. The house was built very well and we're happy with the amenities. It's a farther commute for me to work, but it's a new home.

    We had a little leak in the back door because of the hurricane and LGI is getting that fixed, so they're on top of everything. The neighborhood is very nice, unfortunately, we had a little bit of crime during the hurricane, which bothered me. I joined the Facebook Bauer Landing Group and after this happened, the neighborhood got together and started a neighborhood watch, which I really like. Also, Marlene, my loan officer, was awesome. She was patient and very easy to get a hold of during my questions. Even though I was a pain in the butt at some time, she was there. It was a really good experience.

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    Staff

    Reviewed Oct. 3, 2017

    I like how LGI Homes helps people. I purchased a home a month ago from them and it's already built. I thought the purchase process was going to be a lot difficult, but they helped me a lot. The build was good and the community is beautiful. Living in my new home helps and it's a big improvement on my daily life.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2017

    We went over to LGI Homes and checked it out. We liked the house we saw and purchased a prebuilt home on August 14th. Maury, our sales rep, was always so nice and respectful and we were kept well-informed of what was going on. I always got an email saying at what process we were at and we were treated very nicely the whole way through the whole process, which was 30 days. We got everything we wanted in the house that was built and we use the playground in the brand new community.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2017

    We needed a home and we got an appointment with LGI Homes. We came, saw the homes and we liked what we saw. The sales representative at LGI Homes was awesome. He answered any questions that we had and kept us up to date on the process. He said he needed to meet us and he did and it was a very nice experience. We’re in Phase 2 and our home was the last home that was being built in it. They all built the same landscape but with different layouts. Our house wasn’t completely built when we purchased it so we saw the process of it being built. Everything was done because things were already picked out.

    The quality of the home was good with my furnishings but it was hard for AT&T because there weren’t enough wiring for the home. LGI’s new home community is good though, because there are not too many people yet. It was an awesome experience to see your forever home getting built. We had great people that would answer any of our questions at any time and was willing to work with us. It was a very good experience being a first-time home buyer and it wasn’t as stressful as I thought. I’m really happy with our home.

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    Customer ServiceStaff

    Reviewed Oct. 1, 2017

    I like LGI Homes’ structure and the materials they use are above the other construction builders. I made my purchase three weeks ago. Their sales rep was very respectful, informative and knowledgeable. We call him whenever we have questions and he reaches out to us on the same day, sometimes even after five minutes. It only took us about four weeks to get everything set up from the loan company and then with LGI Homes. Also, the walk-in process was very quick because the reps had to do the processing on the same day of the closing.

    It's a brand new house and it's very well-built. I like that it has an open area. It’s really open and very spacious. The master bedroom was awesome. It feels like it’s another house. Our granite countertops are strong and well-placed. The materials are top of the line and not like the other materials of some houses where the whole house shakes when you go to the second floor. Also, the house is very furnished. The carpeting is a different color than the regular commercial color that the other houses are putting in and it has very nice colored tiles too. I'm very happy with the standard appliances that came with the home as well.

    However, I have problems with the final touch-ups and I'm still waiting for two other staff that I have to talk to. They also told me that there are some extra things going on to the windows and the walls to sliding doors to the patio, which I'm still waiting for. Other than that, the neighborhood is amazing. It feels like I'm in a different town and everything is quiet and very clean when walking to the community. I love my house and I'm very happy with the community. We have recommended it to other people and they are in the process of getting the house.

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    Punctuality & SpeedStaff

    Reviewed Sept. 30, 2017

    LGI Homes built houses to spec even though the wait time was very short so one can buy as they build. We went with LGI for the cost and process of building. Their sales rep was knowledgeable with some very good information. The process of buying was very smooth and they handled nearly all the entire process. They make it very easy for the consumer and everything was done right there on site, didn't have to travel anywhere to go to any type of company. Our home was pre-built and they built it to whatever spec they wanted to go to, whatever paint they want, and whatever carpet they want. That was fine for me, but it would have been better if we were able to choose from options. We've been living in the home for 2 weeks already. A pool would have been nice amenity but I’m satisfied overall.

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    Punctuality & SpeedStaff

    Reviewed Sept. 30, 2017

    We were looking around everywhere to find a home location and found this one by LGI. They were very good with us for the first meet. We were shocked to find out they checked our credit and said that we were pretty much already approved by the looks of it. So, it was an easy process. We met with the lender who said that everything looks well and that they just needed some paperwork. Then we gave them our paperwork and they handled it as quickly as possible. LGI kept reassuring us through the wait process that they were excited to give us our keys and they were reliable. We ended up meeting again on the closing date and got our keys.

    The house was pre-built and really well-done. The Prescott plan was also very nice and I loved it. We asked them to fix a few minor things and they did it the next day. There's a park, a nice walk area, and a lake that's really pretty in our community and the people are very welcoming. During our first night, a couple of neighbors came to greet me. It’s peaceful here and I feel more at ease. I can spend more time with the family, too and I love it. I suggested to a few other people that they should try LGI because it went as smoothly as possible for us and we had a wonderful experience.

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    Staff

    Reviewed Sept. 29, 2017

    I have a buddy that works for LGI. We just went out there to look and found a pre-built house that we like and purchased it two weeks ago. I like the community. It’s nice, very private and we're satisfied with their amenities. LGI's sales rep always answered any question I had. Although there are few issues trying to do some stuff, it's all good beyond that. All the rooms are supposed to be pre-mounted for a ceiling fan. They just come with the lights in there, but you’re supposed to be able to hang a ceiling fan. The shower is a little low in our bathroom and then there’s the bathtub. That wall that comes out between them, if they would’ve made that wall two inches longer, they could have made the face of the wall straight. But because they didn’t do that, it’s got a slight curve and you can see that in the floor that goes along the bottom.

    It doesn’t bother me, there’s nothing you can do about it, but you could just see where the wall isn’t straight because of that base floor. They have good people and did everything that I asked before we moved in. I know they’re supposed to deal with small issues, but we didn’t run across those at that time so we’re trying to move in and hang fans and that’s not their fault. That’s their contractors’ fault. Other than that, the experience was great.

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    Customer ServiceStaff

    Reviewed Sept. 29, 2017

    I had been getting LGI postcards for a year so when I decided to purchase a home, I looked at them. I got a prebuilt home two weeks ago. The sales rep and I had a few communication issues that we had to go over a couple of times but he was a good guy. The purchasing process was easy. I picked out the home that I liked and the community that I wanted in. They told me they were in the process of building so I went over there, checked it out and I decided I wanted that. While my house is basic, it feels good and I love it. I had moved out from my apartment on the 3rd floor of a building so I had a lot of stairs. I'm glad I don't have that now and my life is easier. I feel good to come home to something that I own. Also, the community is good and quiet. I like to get out and sit on my porch a lot of days. I met a couple of my neighbors who are already there and they seemed nice. It's fun, which is what I like. LGI did a great work.

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    Staff

    Reviewed Sept. 28, 2017

    We looked at two different home builders and LGI seemed to fit our needs. We were downsizing and the home was a great fit for us. We're in the home now and we love it. It still has the brand new smell. Joel was our salesman and he was more than helpful, our interactions with him were great. We went and we talked to Joel if we can get qualified first. Then, after we were, which didn't take long at all, we looked at a house, picked it out. It was already ready to go and was everything we wanted. The loan and everything was all in one location. So, it was very easy.

    When we started to pay for it and process was going crazy. Joel just kept us calm and assured us that everything's moving and our home is fine. He kept us informed so it was really easy to do. Right now, we're the only family on the block. But I'm pretty sure there's going to be a lot more people with the way they build. It's just quiet and very nice. I'm very happy with LGI. I really appreciate the ease of the move, the ease of putting it in and the quality people that walk you through it. Being a first-time house owner, you cannot ask for a nicer bunch of people to help you out with this and we really appreciate that. I have recommended them and two people are coming out to look at my house and they'll be talking to LGI themselves.

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    PriceStaff

    Reviewed Sept. 28, 2017

    We're raising a couple of our grandchildren and I needed security and peace of mind that they and my wife were taken care of. We wanted a house and LGI Homes met our needs. I liked the look and feel of their homes. Their female sales rep also helped us out the best she could and tried to get us in. They could have been a little bit more communicative but I could understand that they had a lot of other people.

    I was interested in how the house was being built and what was put into it, so I went over the area quite a bit. I saw the house being built from the ground up and everything that was put into it looked pretty good. It looked like it had quality windows and doors and the house looked very energy efficient which is what I like. It was built to my and my wife's satisfaction. We made the purchase on the 21st of August and got a lot of really nice deals on upgrades. Price-wise and everything that was included were also great. My wife and I love the house and we're satisfied with the amenities. Now, we're living the American dream. But we're the only ones in the community and we're waiting to see what kind of neighbors we get. There's a lot of "sold" signs and I think there's another family that's coming in. Overall, it's been a fantastic experience and I have recommended LGI Homes.

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    Staff

    Reviewed Sept. 27, 2017

    We closed on August 4th on our prebuilt house from LGI Homes, but my experience with them was rushed, pressured and shady. Their sales rep made a lot of promises but after the housing was completed, he didn't really follow through on a lot of them. It's pretty terrible quality and there were several issues with the house. There were nails sticking out of the wood on the garage door which was pretty dangerous and there's also a strip where the wall meets the roof that only had the primer right underneath there and didn't get painted. Also, the water didn't work at first and when they fixed it, they had to drill in the drywall and it took them a week and a half to come back out and patch them. Several people have asked me if LGI Homes is a good company to work with, but I'd tell them to run the opposite direction.

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    LGI Homes
    Response from LGI Homes

    Hi Cory,

    Thank you for bringing this to our attention. We apologize for your experience. Please know that this is neither a typical representation of our process, nor a true reflection of our dedication to exceptional customer service.

    If you do have any warranty issues moving forward, please be sure to submit your claim through our online portal at https://www.lgihomes.com/warranty.cfm

    We hope you enjoy your new home.

    Verified purchase
    Staff

    Reviewed Sept. 27, 2017

    I wanted to stay in the area where LGI Homes was located because I was renting a house that’s about four miles up the road. And I wanted to be close to 315 and to everything within Winder because of my job. I purchased a house from LGI Homes that was already in the process of being built. Everything was great until about a week before closing. I'm a police officer and I don't make $100,000 a year. So, I had to get the other half gifted from a family member for the closing costs and I'm just going to pay him back in the long run.

    The loan officer told me that all he needed from the family member was a copy of the bank statement. So, I got a copy of the bank statement and gave it to him. The next day, the loan officer told me, "Hey, this isn't going to be sufficient enough. I needed it to be stamped from the bank." I went to get a stamp and I brought the statement back. The next day it's still not sufficient enough because it showed that it was pending. I understand that underwriters were picky, but at that point, the loan officer was splitting hairs. It was clear as day on that account where the deduction was from and then on my account where I had deposited the money. And then we went through and went to the bank, so I had to miss work.

    I've closed last Tuesday on the 5th and the home was done around Thursday or Friday previous of that week. I went in and did my own walkthrough. Then I found that there were a lot of issues that needed to be fixed before closing. I gave that list to the builder. However, those things were not fixed before closing. When I did my final walkthrough three hours before closing with him, I pointed everything out and he marked everything down. The sheetrock guy was supposed to come on Monday, but still I’m not seeing him. And then there's a few touch of spots that needed to be repainted. I haven’t heard about that as well.

    There's also a creak in the upstairs master bedroom that I pointed out to the builder and he said he'd fixed it, but he still hasn't done it yet. In addition to those, I got a stinking three by three back patio. I paid $191,000 for this house so I was expecting it to be a lot bigger, but it is not even big enough for my grill. If it is, I'll be able to open up my back door, open up the grill, flip everything and close it. Lastly, the builder didn’t fill in an entire side of the house. I got a corner lot in the cul-de-sac and the front yard and left side of my house is basically the biggest part of my yard and it goes down to the sidewalk in the street. The builder told me that side of the house would be filled in. But after closing, that wasn’t filled in. And the builder said, "Oh they told me I couldn't." So, I got a huge letter U and there’s a patch in between. I'm not too thrilled about it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 26, 2017

    LGI's salesperson was a really nice lady and she did her job well. As for the mortgage company, there was a couple of miscommunications, but they did fine. They were quick and I closed in two weeks. I bought the home and it still had to be finished, so I went through and did a walkthrough on all that needed to be fixed. However, they dragged their feet on it and their subcontractor’s concreting the front. They had to pull a whole slab up, and then when they poured it back, there were three cracks running through it while the rest of the driveway has no cracks.

    When they first came out to pour it, the contractor wasn’t going to put a rebar in, he wasn’t going to do anything. He was just going to pour it. I told them, “You can’t pour it.” I said, “This doesn’t have the rebar in it tied into the existing driveway.” Something went wrong when they spilled something when they did the concrete at the front door and they said they’d acid wash it. And they did but there’s a patch on my front door, didn’t get the markup and now left a discoloration where the acid wash is.

    Furthermore, there was a wall base that was out three inches. You could just see it with the bow and there was a metal plate in there for no reason, so they dug that out of there and redid it, but the guy didn’t finish the drywall. The superintendent was supposed to call me back. I called their vice president, and he said that "The superintendent would get with you,” and he never got back with me. It’s basically a clean home, but they had a few problems with this one, and their customer service isn’t very good. It bothers me when you go to a new home and you see these defects that should have been taken care of and still not taken care of. I’m still waiting for them to address it, but they haven’t come back to me yet.

    According to their paperwork, everything is supposed to be addressed within two weeks after I move in. But that’s went and gone and it’s still not addressed. They’re not watching their subcontractors close enough and their quality has suffered a little bit because of it. Also, the community is a little bit run-down in the area, which is the HOA. They don’t have anything to do with the HOA, but they should be able to have some say in it. But I don’t think there are enough homes in the development to have enough money to do what they’re supposed to do. But I think there will be once they sell it out.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 26, 2017

    We purchased a pre-built new home from LGI Homes about a month and a half ago. It was affordable and I fell in love with it and its floor plan, and everybody has been really helpful. Alberto, our sales rep, was amazing. He kept us in the loop at every single step and called to check up. He was so knowledgeable and kind, and he answered every single question. I just had a baby, she’s six months now, and Alberto told me that everything was all right. He made a way to listen and we’re so comfortable with him.

    The house is excellent, they’ve put in really good appliances and I love the tile floors and the double pane windows in the kitchen. The carpet in the living room is really nice and soft. And since I have two young kids, I like that it had a built-in child-proof outlet. I like the curving of the granite counter-tops too, how it’s rounded on the edges. We like the placement of the bedroom sink as well in comparison to the master bedroom. After we got the house, we’ve put in an automatic garage door and got the water filtration system installed. The community is good, there is a park, and my six-year-old and I love it. We’re coming from an apartment so this whole house we have is easier, less stressful and better for all of us. It’s the best experience ever, completely life-changing and I’ve told so many people already about LGI Homes and about Alberto.

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    Verified purchase

    Reviewed Sept. 25, 2017

    I closed on my LGI home on August 8 and it didn’t go as smoothly as I wanted it to go, but it was a learning experience for me. I wish the house would have looked more as the model that you see when you go to the actual LGI location. They have that house all fixed up and nice. I wish there would have been more to it because it feels like I'm paying more to fix it up the way it needs to be fixed up. The blinds and other stuff that needs to be in there should already come with the home, especially when you spend so much money a month on it.

    The community would’ve been a nice area to be in but all the houses look the same and I don’t like it. Also, amenities should be offered in the neighborhood because it’s a two-part neighborhood. We have the older homes on one side of the street and the newer homes on the other side of the street. My kids have to walk all the way through the older homes for a park. That should be offered in the newer area as well for the kids over here. I feel like LGI is more concerned about the money versus the client.

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    PriceStaff

    Reviewed Sept. 25, 2017

    LGI's fees were affordable and it took me six months to complete my home purchase from them. The home, which has a floor plan that was already designed, is a good quality product. Also, their sales team was outstanding and their finance guy was very knowledgeable. Plus, the community was very warm and welcoming. It’s very relaxing now that I've settled in and it's been a fantastic experience. I’d recommend LGI to a friend.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 24, 2017

    I like the area here and one day, I dropped by LGI Homes and talked to them. Everybody was extremely helpful and willing to work with us compared to other people. They developed a plan that worked well with us and explained everything that we needed to do to qualify. They were amazing and they provided good customer service. We made our home purchase in mid-July and it was a smooth transition. LGI's reps were efficient and quick. Our community is great and I love it. I also like that it's a gated community. It’s so quiet in this area, especially at night, and I get to have a good night's sleep. There’s also this one street, one cul-de-sac that doesn’t have anybody living any further, so it’s nice that we could use it the best way. I love the size of our yard, too, and it’s a lot greener than where I was before. Plus, there’s a lot more space in the home and I feel more comfortable. Overall, it's been an exceptional experience for new home buyers.

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    Verified purchase
    PriceStaff

    Reviewed Sept. 24, 2017

    We went and looked at homes from LGI. The representative that they have in the branch did a really good job at selling the house. I like the fact that when we were coming to look at the houses, they just gave us the key and told us which houses were available for us to go inside and look so we were able to look at the house and have a conversation about it. It was more comfortable, the fact that they gave us that freedom to go and look at the house without them being in every room with us. We liked the price and we purchased a prebuilt home. We’ve moved in about a month ago.

    So far, it’s been good. However, before we moved in, when we did the walkthrough with the guy about the warranty, I wrote down a bit of things such as marks on the wall, then our commode which is up against the wall has no space and so the lid at the top of the commode sticks out. So when my husband uses the toilet and raises the seat, it doesn’t stay up because it pushes the lid forward and so it doesn’t let the toilet seat stay up. And our lock on our door is messed up. There’s a lot of things that I wrote down that they haven’t even tried to come out and fix. We were told that they will be fixed the first week upon moving but we’ve been here for a month now.

    The carpet and flooring have been good except for the little bubbling that I saw but it’s not really noticeable. I just caught it with the door open and the light hit it perfectly that I could see it. Other than that, the quality is good. The carpet’s soft and comfortable when you come in. The color of the floor and carpet that they chose was really nice. We like the appliances but we want to upgrade them eventually. We don’t really like the black but it’s livable. However, when we were cooking on the stove and the microwave is above our stove, the vent doesn’t trap out any air. We didn’t notice it until we had moved.

    I like that everybody’s yard was really nice and that they did the landscaping. I wish though that there’s a landscaping in the back because it is just rocks and dirt, no plant, no grass. The slab on our backyard is just a small slab that when you walk out at the back door it’s really high up there. I’ve almost lost my balance quite a few times just going up there. Nevertheless, I really like our home. It’s very pretty and we’re really pleased with it.

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    Verified purchase
    Staff

    Reviewed Sept. 23, 2017

    I was looking for a home and saw LGI Homes on the internet and tried it. They wanted my credit score and everything passed. I purchased from them last month and they built a home for me. It's of decent quality. I asked about the shower rack though. I was told they didn't come with the house as well as the ceiling fans and I would like to have those. As far as the window blinds, there are blinds in certain windows but not in all the windows.

    The community is laid back and I like it. But I wonder if I have to pay for the amenities offered there. I have been getting stuff in the mail in the last couple of days but I have been at work so much so I didn't have time to get back at them and ask what's going on. Otherwise, everything is okay right now. They are very nice people and helpful at LGI.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 23, 2017

    I got a prebuilt home almost a month ago and I chose the one from LGI Homes because of their down. Their sales reps were amazing, friendly and informative. They also went above and beyond to explain everything and help out. Their process was pretty simple too and as quick as I’ve ever done. I like the community a lot and the quality of the house is great. The amenities are perfect,too and everything seems in mind. Having settled in, living in the house makes everything a whole lot easier, and gives me a sense of privacy and a place I can call home. I’m glad with the purchase and everybody did awesome. This is by far the best experience I’ve ever had.

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    Verified purchase
    Staff

    Reviewed Sept. 22, 2017

    LGI Homes offered a lot more help with the closing and the deposits so we chose them over homebuilders. We got a new prebuilt home about 30 days ago and had a really good experience with them. Gabe the sales rep explained the process of purchasing the home and up until everything then Marlene the loan officer gave us all the info we needed. They’re awesome. They gave us about 45 days for the process and it went pretty smooth. There were just some things on our part that had to be fixed so they had our timeframe extended.

    I have a few concerns and one of them is the shower. It’s off-base and it drains water to the floor. And two of the doors look off like they were cut wrong so it’s awkward. We’re also having the black lovebugs. They are really rampant in Texas right now. And so they’ve been under the front door, so my walkway is full of black bugs every day. I was told to wait till the 11th-month evaluation but I would rather deal with it now than later.

    Other than that, settling in has worked perfectly for me. I’m away from all the hustle and bustle. The traffic is still there, but I’m not so concerned with it like I was before. I like that it’s a nice, quiet, country-like neighborhood. Everything is looking together now, so I love it. And it’s especially different now that I’m a homeowner. I don’t have to pay rent anymore. I pay a mortgage, and that will be mine.

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    Sales & MarketingPriceStaff

    Reviewed Sept. 21, 2017

    I was lured into getting an LGI property at Autumn Canyon in Cartersville, Georgia and I made my purchase on August 25th, 2017. The sales reps have been professional and my experience with them was cool and easy going. The community is great. It is quiet, family-oriented and it’s what we were expecting. I got a prebuilt home and they just needed to complete certain stuff on it. But its quality could have been a little better. I had to make a claim from the hurricane Irma as our shingles were moved, similar to their other newly built homes. But the first homes that were previously built, there were no shingles moved.

    What lured me to the company was I liked what we saw with the house itself and then the yard. However, LGI started to delete certain aspects of what really lured us to the company such as the yard. When I initially went to the company in Cartersville, Georgia, it had grass out in the backyard. They have it now sodded and seeded. They also used to have fences and bricks in the front of the home for design but they’re saying that they are no longer doing fences and the bricks. Those were some drawbacks for us especially with the fence because it’s very expensive to get a fence placed in your yard, and I didn’t know that. It’s been a puzzling experience so far.

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    Verified purchase
    Customer Service

    Reviewed Sept. 21, 2017

    We were looking for a new home for four months. Then we found LGI Homes and got our perfect choice. We have great communication with them. We purchased a home that's already built and we liked it as it is. If we have some concern like damage, we will contact them to let them know. We moved in a week ago and we haven't had any engagement yet with the area. But so far we like the community.

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    Verified purchase
    Staff

    Reviewed Sept. 20, 2017

    My experience with LGI Homes was amazing and their reps were great. LGI was the first one we located and we decided to go along with the pricing when we went out there. We started the purchase process with them in August and we moved in on the 1st of September. The quality of the building is okay but I wish they had more hands-on with the process of the building versus everything being exactly the same with no choices. We had some minor and little setbacks with the house but it was already taken care of. Also, the house is in a great community.

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    Punctuality & SpeedStaff

    Reviewed Sept. 20, 2017

    I've had LGI Homes for a month and chose them because of their price. The sales rep was nice, but she didn't know what she was doing. The information we asked for was never provided and things I asked about changed a month later before I made the deposit. I was told my mortgage payment would be deferred for two months and they scheduled my closing on the 31st. So when it showed on the closing paperwork that my first payment would be on October 1st, I told them they made a mistake and this is supposed to be November. She said, "No. It wouldn't be November. I left you closed tomorrow." I said, "Let's close tomorrow then. What the hell are we doing here now? Why would I want to make an additional payment? You told me two months." She then told me my closing costs were going to change. I thought they were going to prorate it for a day before she told me it was going to be $2,000.

    And they left things out, for example, there was no garage door opener motor. If they're not going to have the motor in, why wouldn't they tell me? It wasn't something that was logical for me to ask because the house was under construction when I made the offer. Then I asked them if the home was ready for internet and cable, and they told me yes. Then I came to find out that it would be a month or two before I get any internet because of what was going on between them and Comcast. I said, “I told you I’m closing my business and I’m moving my business over to my home. And I can’t run my business with no internet.” It's small potatoes but when you add it all up, it's just a mess.

    I asked them the different names of companies where they got materials that they used, and never got a list of that. So I don't know who the carpeting manufacturer is and who the cabinetry manufacturer is or where they bought those from. I don't know the plumbing. I asked them what kind of a roof it was and they can't tell me what roof, even if they were building 7 visible homes right now. I'm waiting for the shingles to show up to see who the manufacturer was. Plus, they bought the worst garage door you could possibly buy. A guy in Bangladesh who parks his cow in the garage has a better garage door than I do. Somehow these people couldn't come up with names until I've passed other people in the neighborhood.

    Then they tell me that the post office has the key to the mailbox. When I went to the post office, they looked at me cross-eyed and asked why would they have the key if the unit has never been lived in and that the builders will key it first and then give me the keys, then if I need it rekeyed, they can rekey. Oh my god, I paid 40 bucks to get a key that I shouldn't have to pay 40 bucks for.

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    LGI Homes
    Response from LGI Homes

    Hi Michael,

    We apologize for your experience. That is most definitely not typical of our process, nor a true reflection of our dedication to exceptional customer service.

    We hope you enjoy your new home.

    Verified purchase
    Staff

    Reviewed Sept. 19, 2017

    I purchased my house from LGI Homes about 30 days ago. I liked the layout and the floor plan that I chose, and the quality of the build was fine and fair. My interactions with the LGI people were very positive, informative, and smooth. It was a no surprise, very easy and great experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 18, 2017

    We closed on our home with LGI Homes last month and the whole process was straightforward. It's a prebuilt house and in a great community which I love. It's a decent built home but with some not so great finish work. I mentioned to the LGI people what I was going through and that we've noticed a bunch of defects with the trim and paint. They're going to handle it and I'm happy about that. The LGI reps were good, very helpful, friendly, nice people to talk with, informative, and they get back to me. I'd recommend LGI Homes to a friend.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2017

    We were looking for a home during our Texas relocation and we found LGI Homes. I wanted a new home with the warranties and I got a pre-built one. We finalized on it last August 28th. The tub in the guest bathroom wasn’t draining but they came in, broke the wall and fixed it. They still have to come back and paint. I had two appointments and the painters haven’t shown up yet. But everything else is fine. Victor has been great through the whole process. I've met Nate and he was great too. I love the house and the community is quiet even with construction going on. I have some problems with VA and what they wanted but LGI has been great and outstanding.

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    Verified purchase
    PriceStaff

    Reviewed Sept. 16, 2017

    We purchased a nice, decent, pre-built home from LGI Homes. They’re very affordable and has a friendly environment. Our sales rep was very helpful and she let us know what was going on and know if we needed anything. She also kept us up-to-date on everything. The carpet is good but I don't like the garage door because it has paint peeling off already. Nevertheless, my children and I are enjoying our new home. It's a nice, quiet neighborhood. It’s convenient too because we have a lot of things around that's very easy to get to. I like the schools, they’re excellent. They’re really close and my children are enjoying them.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2017

    I work in the housing industry and I felt like LGI Homes gave me the most bang for my buck. I purchased a halfway-built home from them three months ago and they're helpful and fantastic. The process seemed simple and easy and there’s not a lot of pressure. The sales rep explained and walked us through everything. Also, the way they put together the material, the upgrades and the appliances was really good. The upgrades they gave and my experience with them were really good compared to other companies I've seen. The LGI new home community is really nice and quiet and I like that. The parks are well-taken care of, too. Living in our new home is great and we're a lot happier.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 15, 2017

    My daughter was building in the area and she referred us to LGI Homes. We also liked the area and we didn’t look at any other builder. We stopped by one day, got into looking and timing was good so we went ahead and did the deal. It was easy and fast, and their sales representatives were excellent. They were friendly, helpful, excited for us and made it easy. The house was still under construction when we did our transaction but we saw model units. It's good quality but we have a punch list that hasn’t been completed yet so I'm sending LGI Homes that list. I'm hoping they’ll come and solve those things. We've also met several people in the community and they seemed fine. Other than that, our new home is further out than where we've been so it's a longer commute for me but the energy-efficiency is good. We downsized from a larger home so the electric bill looks to be a lesser amount.

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    Customer ServicePriceStaff

    Reviewed Sept. 14, 2017

    LGI built a home for us and the process of building the home went pretty good. Our sales representative, Delilah, was extremely nice. At the very beginning, she was pretty new so there were some things that were not communicated very well. It caused a little bit of confusion. But her manager came back and we all talked. We smoothed everything out. And from then on, it went really smooth.

    The quality of the build could be better though. One can tell where the studs are in the sub-flooring in the second floor. When we look at the ceiling, we can see where the form was set. But for the price and where it’s located, it’s good enough quality and it’s a fair price. The streets are nice. We’re down in Houston so hurricane Harvey just happened. My house didn’t flood. So the drainage on the streets worked really well. Right now, they don’t have any amenities ‘cause we’re one of the first people to move in to the community. I have a son and looking at the projections of the park and the little gazebo, they look really nice. They’ve started putting the park together. I will be happy with that.

    We were living in an apartment and were walking up and downstairs and constantly having to find new parking spots and whatnot. So being in the house is definitely a big help because we just pull on our driveway and to our garage. I also like the security of having a garage door. My son and wife can pull into it and close the garage door. They don’t have to walk across the parking lot and up to the house. We’ve already recommended some friends to LGI. They have excellent customer service. They tried everything they could to accommodate me and my wife. The construction managers at our site did an excellent job on their walkthrough and were very informative through the whole process.

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    Verified purchase
    Staff

    Reviewed Sept. 14, 2017

    We had a two-bedroom apartment which had five grownups living in. Two of our sons didn't have a place to live so we had them park with us and that's what made decide to go ahead and buy another house. I made the decision to go with LGI Homes because of the possibility of zero down. We had a tremendous interaction with the salesman, Chad. My realtor and Chad explained to me what would be necessary to get done in order to have zero down. And so I just followed their instructions and within six weeks we're in the house.

    LGI Homes signed off from my house, construction-wise on July 27. We had the walk-through on the 28th and closed on the 31st. However they couldn’t make any changes with the plan because the city requires a special permit to make custom homes and LGI didn't have that. But the house is very sound. I'm putting the air conditioner down around 72 or 71. It gets you down to 71 and then it cuts off. It doesn't run all day. I like that. If the family's away it's super super efficient. The only thing I miss about the house was that it didn't have a patio.

    Everybody in my family has their own space now and they’re happy. The new community we live in is very nice too. We're in phase 5 of the subdivision and about 2/3 of the houses are occupied while the remaining are still in construction. They have a nice playground for the kids. The community pool also has full bathrooms for men and women, which I don’t see in other community pools. I'd recommend LGI to anybody. I enjoyed every aspect of it.

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    Customer ServiceStaff

    Reviewed Sept. 13, 2017

    There were some things that the LGI reps should have told us before we purchased the house. For instance, there’s no garage door opener and doorbell. It would have been nice to know ahead of time. Who would’ve thought to look for our garage door opener? That would come with the house. Also, the quality of the things that they put in here is not very good. There were a bunch of stuff that you don’t see. They’ve bumped the wall here, or this plug doesn’t work, and you have to call and put a report in to fix it. Since they’re brand new, they were really hard to plug in. Four or five plugs don’t work and eventually cracked. And when we removed the countertop, there were water bottles and trash. That’s the only part that we’ve even gone in and did renovation on in the kitchen.

    Also, when I walk on the carpet, I can feel that there’s something underneath it, from when they’re just laying the carpet on top and not cleaning it. There’s probably five or six spots in the carpet that you can feel. We had their rep last time and today because the back door on one side is hollowed in. He’s supposed to be here five minutes ago and he’s not here yet. Plus, they also forgot to caulk a couple of things. We also took out the brand new stove and refrigerator and replaced them with the ones that are going to work. I saw the light fixture in the bedroom and it was for $7. It's the small stuff that you would find like in a trailer home instead of a new house.

    They used the cheapest of the cheapest. Sometimes you get what you pay for, so I take that into consideration as well. We’ve only been here for a month. The neighbors seem very friendly and the community is okay. We investigated before we even moved in about the crime rate so we had it all figured out beforehand. The whole thing was good, but I probably wouldn't recommend it to a friend.

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    Verified purchase
    Staff

    Reviewed Sept. 13, 2017

    We purchased our home from LGI in July since there weren't a lot of new homes being put up in the area with the pricing. Their reps were really helpful and our salesperson, Diego, was awesome. He's really the one that sealed the deal with everything. LGI ended up calling us back four times to look at different houses since the first house we looked at didn't have a backyard and the last house was the one that we wanted. The buying process was mostly easy and the person who looked over the paperwork in terms of getting the loan was overly busy, so it took a little bit of time to get things situated. Other than that, they slacked a lot with the painting since there were a lot of paint drops that they didn't notice right away. But everything else is working well. Living in our home is relaxing and there's more room for everything.

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    Sales & MarketingStaff

    Reviewed Sept. 12, 2017

    LGI Homes had the commitment and worth for quality. They were building the home and I bought it before it was completed. So, I put a deposit down and I looked at it in July and they had a closing date in August. Their sales reps were good and kept me very informed as well. However, where it went downhill was my orientation to my new home and the things that weren't done that they took note of. One of the doors drag, one of the door frames in the bedroom is cracked, and there are no door stops. I have a punch list of about 25 things. They told me they would be fixed them within 72 hours. But it is August 30th and it's still not done.

    I met with the project lead Danny and he took good notes and even asked if I would leave my key with him so he could finish this. But the only thing I can see they did was they put in the shower door. This is the stuff I would expect from a brand new home. So, my realtor wrote a letter to the CEO of LGI Homes and I got a call on Monday. They promised me that it would all be fixed. Their pre-sales was wonderful but the quality of work was poor. What really bothers me is they really stressed at the closing about their commitment and integrity, but I didn't see any action on that and right now, I am not happy. I would not recommend LGI Homes.

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    LGI Homes
    Response from LGI Homes

    Hi Patricia,

    Thank you for informing us about your experience. We are happy to hear you had positive feedback during the sales process. We absolutely strive to meet and exceed our commitments to integrity and exceptional customer service, and we apologize for your experience. If you do have any warranty issues moving forward, please be sure to submit your claim through our online portal at https://www.lgihomes.com/warranty.cfm

    We hope you enjoy your new home.

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Sept. 11, 2017

    My experience with LGI Homes was a complete mess up. We applied for the house in June and we didn't get to move in until August. They kept telling us it'll be closing this date, this date, this date and it took two months because they didn’t have their procedures set up for people who are self-employed or who own a business. Right before the last date for the closing, I was at the point of cancelling the whole thing because the communication was not good. They kept asking for more paperwork. I understand that they have to have income information but it just kept getting worse and worse. To top it off, last week or week before last, they called and told me I had to send more papers because the original ones didn't come through correctly. And those were some of the first ones I ever sent. They had all that time to put their paperwork together and they didn't do it. And then, what we were told in the sales department was not what finally happened.

    I was upset with the whole procedure. The people were nice and they said they keep trying to help but the lack of communication on the mortgage company's half, not keeping us informed of what was going on and they didn't tell us that they'd asked for papers on Thursday or Friday and they'd say, "We'll get it in there Monday. We'll get right back to you." And then, I had to call to find out. And when I called it's like, "Oh, well, we won't know 'til after Thursday afternoon." They need to get the paperwork that they needed up front. If it doesn't apply, they don't have to say it. But if it does apply to the next people, I'm sure they would appreciate knowing it up front instead of every week having to produce more documents. The salesman also said that they were going to replace the appliances because the house had been shown so many times, which they did not do.

    And then, they told us we had a one-year warranty and then we did the walk-through. It was, "Oh, well, that's just on our part and you have 14 days to get everything reported and everything else you have to go through the people that actually installed it." They should tell that up front. Don’t wait 'til the last second when you're in a position where you can't back out because that's the kind of position I was in and I didn't appreciate it.

    We're in the home now and we've reported the problems that we found. But, it still grates on me. We've been in the home now for three or four weeks and it was somewhere around the second week of August that we moved in, and I keep trying to get the water, the utilities changed. And they still haven't done their part so that I can get the water changed into our name. I've been trying to do it since we moved in. I've called the water company. My daughter called it once and I've called it twice and they cannot do it until the company gets their part done. The LGI community that we live in is okay. It's a nice area although it's taking some getting used to because it's farther out than where we originally lived but it’ll be fine.

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    Staff

    Reviewed Sept. 11, 2017

    We were out looking at resale homes per month in an adult retirement area and they were old and dilapidated. One of the buddies that I worked with said that LGI Homes is building brand-new homes in Sundance. We love our sales rep and I will give her the highest marks. She showed us three houses, and the one we got was pre-built. I thought the process was going to take a long time but it was immensely easy. Everything happened exactly how we were told, including the financing and closing happened on the date it was supposed to. Everything and everybody along the way were super.

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    Customer ServiceStaff

    Reviewed Sept. 10, 2017

    LGI Homes provided excellent customer service. They were very thorough and honest all the way through. The sales rep Steve was very knowledgeable as well, and he answered all my questions and guided me properly. The experience was absolutely smooth. I purchased a spec home one month ago and the quality is pretty good, but I wish there's a medicine cabinet and towel racks in the bathroom. When I walk in the bathroom, it feels so weird to be looking at the wall. The medicine cabinet is not there and that's where I kept my shaving equipment. The same thing with the towel racks and they're driving me crazy. But other than that, the amenities are pretty cool and we also have a phenomenal community. Although my commute to work is 20 minutes longer, I took the sacrifice because it's a good neighborhood. I have been more mentally relaxed since living in our new home and there's a sense of accomplishment too.

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    Staff

    Reviewed Sept. 10, 2017

    Everything ran smoothly. The LGI reps were very helpful and did everything. From the beginning to end, making our purchase took less than 30 days. What made it so easy, which we didn't know was going to happen was the closing procedures. Everything was online. We were first-time buyers so some of the programs that they had helped out.

    We're very pleased with the quality of our home, too. There are some qualities that we see that we didn't see in the newer homes like the flooring. I would spend extra money somewhere else that I didn't really expect to get what I wanted, but then they were in this home. The only downfall I could see and it's a small thing is it did not come with a garage door opener. But this allows the homeowner to decide what he would like to have, which gave me the option because I got the one that I wanted. Everything was great with LGI. They make better-quality homes. We try to recommend to people who are looking for homes to check out LGI Homes, especially where we live at because they're still building.

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    Customer ServiceInstallation & SetupContract & TermsCoverageStaff

    Reviewed Sept. 9, 2017

    We had a problem with one of the LGI houses so we had to switch. We initially picked one lot, which is the largest, and the backyard is going to be big. Then we looked and there's no backyard. We talked to our guy, Malik and right away, he gave us another lot to pick. We did the whole process with the foundation and framing. Everything went well until it was time to put the Sheetrock. It was only one in the master bedroom where there was more than a half inch gap and there was no plywood in the back towards the upper corner of the top of where they connect the roof and the wall. So we had to talk to Malik. He said he was going to talk to the construction manager. It took them a week before they started putting all the Sheetrock on the second floor.

    A week passes and they covered all the gaps. I said “Are they going to fix it at least, at least that one that has a gap?” He replied, “Well, I didn’t get the response I wanted from the construction manager.” So he gave us the construction manager’s phone number and we spoke with him. We met him at the house and told him our concerns and told him half an inch is not normal. We checked the surrounding houses in the area because they're on the step of the Sheetrock and they had no gaps. What the construction manager said was, “No. That’s the way we make our houses and we're not going to fix it. If you don’t like it, you can cancel.” So we talked to Nate, the LGI manager regarding switching. It took four months for the whole process from start to end.

    Nate gave us properties to look at that were already almost done, but we didn’t like those. One was on a hill and we can't really enjoy the backyard. The other one, the backyard was right there near the main street. He then mentioned the house that we're in right now. They hadn't done the Sheetrock yet but it had a nice yard. We liked it. Before signing our new contract, we waited for the Sheetrock to be done. We came by to see it before we went to the office to sign and there were no gaps. Everything was good and so we proceeded with the process. There was no stress because when we would see stuff wrong in the house, we would tell them and we would expect it to get fixed. The house we got right now was almost done. When we came by and saw it, we loved it.

    We come by a week later, we see that the driveway was chipped by someone. It had chips on both sides. I let Malik know and he told his bosses, but nothing was getting fixed. The house was almost done and the driveway was with two little chips. So I go to the office and I tell Raphael about the driveway. Also, there was a crack on the laundry door. We like to come by to see the construction process. When they were installing the carpet and they were in the last piece, my husband looks underneath and found that they don’t even clean the floors before installing the carpet. The carpet people said that it's not their job. The workers before them were supposed to clean the floors. My husband was infuriated, so he went to the office and talked to Raphael because we expected to know what's in our house. Why would you not do stuff right? There shouldn’t be a crack or chip on the driveway on both sides. The process should be done right.

    Raphael told us, “Well, I think they're overlooking the details.” I told him, “Well, it's there. I showed them pictures.” He said, “Okay. I'll take care of it.” Two weeks passed, the house is almost done. They're almost finished installing the floors, but nothing was fixed. We had a final walkthrough of the house with Greg, but when we came by, all they did was patch the driveway, which was nice. I didn’t expect them to completely take out or cut out the driveway to pour more concrete. We go upstairs and the laundry door is not fixed. The carpet, I don’t know if they ever took it out and cleaned it but it's fine. We just had to move already. We've been waiting for four months, and we were living with friends for two months. So it was time. When we spoke with Greg, we pointed out everything. We pointed out the nails that were in the siding of the house. Right away, he called someone and someone came right away.

    When we go downstairs, there is a place that needed paint. Right away, he called the painters and they came and painted it. There were some nails that were sticking out. He got a hammer and fixed it himself. We told him about someplace in the restroom that need caulking. He fixed it right away. We told him about the laundry door. He didn’t fight us with anything. Greg, right away, would fix things. Our closing date was Monday but because he was able to fix all the little things that we told him that day of the walkthrough, we were able to close that Friday, August 4, at 5:00.

    Out of the whole process, everyone was wonderful. The only issue was with John, the construction manager. John was totally opposite of Greg. Malik was awesome. He would hear us out. Raphael backed him up. Kristie made the paperwork easy. She made us understand everything. If we had any questions, she answered them. They were always available through text or call. Nate was good, too.

    We finally moved in. Greg told us about the laundry room which has this pan that the washer goes in. If there was a leak, it would just go straight directly outside and I like it. The shelves are already built into the home. That’s an awesome idea. The double-paned windows and all the vents on the roof are really cool. Because we were living with my friends for two months, we only had one restroom. Now, we have better space and rooms, and finally, three restrooms instead of one. We felt good and so relaxed on our first night. We're finally home. I would recommend LGI Homes to a friend.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 9, 2017

    I wanted to live here in Humble and LGI was willing to have no money down on a house, so I went ahead in purchasing from them a month ago. Their sales reps pretty much know everything and knew what they're talking about. I purchased a pre-built home and it took about three weeks to complete the process. They tried to get me in here as fast as possible because it was raining and they got me right on time. There’s just a lot of paperwork, but that comes with everything we do. The quality of the house is pretty nice. With the value of the house that I got, it’s good for what it's worth. It's also comfortable. I like my house and it made my life better.

    And everybody in the community's pretty nice too. Everybody keeps to themselves. It felt good. I'm sure the people who allow them in the homes look at their personality, not just money and cents. Everybody works for a living and sure wants to keep their home. Overall, LGI has been good. They're pretty good people there and I like them.

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    Reviewed Sept. 8, 2017

    We closed on July 26 and settling in the community has been positive for us. I like the scenery and I'm in love with the place. However, LGI Homes was not very truthful to the clients regarding the amenities. When we first visited here, there was an agent who came to us and we roamed around the area. They told us that we could use the playground, but once I lived here, I found out that we cannot use it because that’s with the other subdivision. There are no amenities. And it’s not just me who's very dissatisfied. All of our neighbors here have the same sentiment. Despite the amount we're gonna pay with the HOA, we cannot see where it goes to. Also, I've been complaining since I transferred because the aircon is not working but until now, no one came over to fix it. I’m still living in a very warm house. I even spoke to the one who’s in charge here but they’re still waiting for the other contractor to contact me. I’m really dissatisfied with LGI Homes.

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    LGI Homes
    Response from LGI Homes

    Hi Maria,

    Please be sure to submit your warranty claim through our online portal at https://www.lgihomes.com/warranty.cfm

    We are very happy to hear that settling into the community has been a positive experience for you. We hope you enjoy your new home.

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    Staff

    Reviewed Sept. 8, 2017

    LGI Homes is a good company. They're nice and helpful. When my husband and I walked into their office, the guy helped us right away and got us going within an hour. The location is just 50 minutes away from my workplace so it's easier to go to work. Also, we have the storm heavy and we're good. Thank God the water didn't rise in our area. LGI Homes is good for anyone who wants to make a decision in buying a house. I recommend them to anyone.

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    Customer ServiceStaff

    Reviewed Sept. 7, 2017

    I bought a house from LGI Homes last July 28 and my experience was great. My realtor introduced me to them. They were courteous and honest which was one of the things why I went with them. They were also very helpful and answered all our questions. The guy I worked with, Nick, was very good. He returned my phone calls and kept me abreast of what was going on. We got a pre-built home in a brand new community. Someone tried to purchase it and backed out. We took a look at it and liked it so we purchased it. We went through the regular process and everything worked out all right. So far, the quality is pretty good and I am pretty satisfied with the neighborhood's amenities. Overall, LGI was very professional.

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    Staff

    Reviewed Sept. 7, 2017

    I went with LGI Homes because I didn't know if I can afford a house. I have bad credit, so they told me what to do and I did it. Their rep was very helpful. It was June, just before the kid's summer vacation, and I was looking to get out of the apartment. We were going to put money down for real estate because we're looking for a land for our mobile home when the LGI rep called me up. He told me not to put down a $1000 because they have a new program. So I went ahead and told him that we'd be there. We just put the $1000 down and they helped me out with the rest. There wasn't much paperwork involved because LGI went through the government. The house was being built as we signed the papers. It's a two-story house and we moved in on August 24th. It was everything we were looking for. I even threw away my old microwave because the house already came with one.

    There are already a dozen of families in the block but they don't have children, so we are waiting for new people to come in so that our kids can go outside and play with them. My wife is also a real housewife now. She gets to walk around and she doesn't have to worry about who's upstairs or about cars. She has her own parking now. When we were in the apartment we didn't go out at all because she would lose her parking space. Also, our apartment was $1000 and we're only paying $1200 for our house. LGI is top-rated and they are really neat. They were always helping us out. I’d recommend them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 6, 2017

    I've been living in a home for 24 years then I divorced and moved out to an apartment, but I thought I needed to get my own home. I got a flyer from LGI Homes by mail and what caught me was it said no down payment. The sales rep, Jeff was very courteous and helpful. Everybody, from the loan officer to the people that worked to sell me the house, was super nice too. I could call them anytime and they were they were there for me. The buying process didn't take long. I provided what they asked for and they did my credit report. Everything went by smoothly. I made the purchase almost a month ago now. The house was pre-built, but it wasn't like I couldn't make any changes to it.

    However, the quality could be better. The paint inside the house is cheap and it comes off with any little scratch. I like the cabinets, but the workers were not careful in putting it together. There's always something wrong with them. Like one of the cabinets had a break on the wood. It's very obvious and I had mentioned it when they did the tour, but I don't think they can fix that and that would have to stay there. They also scratched the doors and put white paint over it but it doesn't look right and we can tell the difference between the door and the paint.

    I also wish we could have had more say on what kind of grass I wanted, the appliances and the colors. It's okay if we can't change the way it's structured or add or subtract, but having a say on what color of appliances we want, whether black or white, would have made a difference. Instead, those are chosen for us but I can live with that. I love the house still and the appliances are great. It's a small house too, and it cools really quickly. I don't have to have it at 72. 75 is fine.

    They already have a swimming pool that's close by where I live but they're still building around me and the community is quiet. However, I got a letter saying that some other company bought out LGI Homes. It’s just shocking that they built it and I'm going to be paying somebody else. I even have to call and ask if it's for real or not. I've had so many offerings of how they found out I bought a new and now this. But other than that, my experience has been excellent and I would really recommend LGI Homes. I really liked it.

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    Installation & SetupSales & MarketingStaff

    Reviewed Sept. 6, 2017

    We purchased a new pre-built home from LGI last August 7th. They happened to have a ranch floorplan and it suited what my wife and I were looking for at the time. It was very good dealing with their sales rep. They were friendly, reliable and courteous. Before the closing, we had a walkthrough of the home with the contracted builder. He showed how things operated and gave us instructions about things. Then we also pointed out things that needed attention. After that, we had our closing, and then we moved in. The only disappointing thing was they did not do any customizations.

    Since settling in, we're finding that things aren't the way we would like them to be. For one, with the electrical work that was done, it seems like there are outlets and switches that are lacking. They're just not where you would expect them to be especially in a new home. Also, the shower in the master bedroom is extremely tiny. It's one of those things where when we saw it, we thought it was going to be okay. But when we're actually using it now, we find that it's not satisfactory. Overall, Well, we're happy with the floorplan and the layout from LGI. There just wasn't enough thought put into buying our home.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Sept. 5, 2017

    I've gotten a lot of good feedback in regards to LGI Homes. I also like their particular location with the combination of the price. I purchased a prebuilt new home from them about a month ago and the process was fast. I had a very good experience working with their sales rep. He was very approachable, personable and friendly. He was able to answer all of my questions too. Even today after the purchase, he's still able to answer any questions that I have. The purchase process was straightforward and a lot easier than buying a used house. I've been in the market for a while trying to find a home and it was a very stressful process. So, once I sat down with LGI and got to the actual closing process, they laid it all out. They were very transparent.

    Because I used the Florida Bond Program, they had to do an inspection, but everything went through perfectly. LGI should continue working with the bond program and any other public assistance because they were able to help me through that. They worked with my lender to get the bond program going for me, and that made the whole buying process so much smoother. It's great that LGI does it and I hope they keep doing it.

    Everything looked good with the house. It's very good structurally too. My daily life is a lot smoother now. From a one-bedroom apartment, I went to a three-bedroom, two-bath house which is really nice. I also like the set up of the community that we live in. I like that there are two exits too because one of the biggest things for me is being able to get in and out. I'm definitely satisfied with the amenities the community has right now as well. It's very diverse - they have some for the kids, pets, and families. The only thing that I was wondering about is if they might think about installing a gym as part of the amenity center. But I'm in phase one, so they’ll probably make plans and changes as we go.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Sept. 5, 2017

    Price was the main factor in our going with LGI Homes. We weren't ready to buy a house this year, but their prices made this possible, so we were happy. Our interactions with the sales reps were mainly positive. We had one issue with the sales rep at another LGI development within Charlotte, but everyone else was great and able to help us. They were on the ball with everything and the whole process happened very quickly, which was great.

    However, the closing was a little stressful. We had to submit certain documents repeatedly and this was frustrating. We were both working full-time so that was not convenient. Also, within two weeks, we found out that our mortgage had been sold, and we think this was pre-planned. It made us anxious that maybe we didn't have our eyes completely open. We called and talked to the original company about this matter, and they said that was common. But surely, if it was that common, for transparency and peace of mind they could have let us know that was a possibility and it would have been nice to know that was going to happen.

    We closed one month ago, on July 31st, and LGI had already built the house when we came in. There were some things that obviously needed to get fixed before we moved in and a couple of little things that popped up. The water pressure in the faucet in the half bath downstairs was fairly low on closing day and within two days this was negligible. I brought this to the builder's attention, but they shrugged us off, so we had to fix it ourselves within a month after we moved in.

    You get what you pay for. I wouldn't choose a house with vinyl flooring or plastic finishing, but for the money we paid, that's the quality we can expect, and we've done well. The commute is a little bit longer for me now, but the community has been good so far. Our neighbors are still moving in gradually, but they seem nice. I've also seen the park and if my nephew comes by, I'd feel good about taking him there. Overall, we made a good choice and we're happy with our new home.

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    PriceStaff

    Reviewed Sept. 4, 2017

    We purchased a tract house from LGI Homes and the price was right plus we were happy with the layout and the area. We’ve only been in the house for a little over a month, and the quality’s good so far. We're located between two major travelling outlets, which is nice. I have my choice and I can either go downtown or I can go over to Bethlehem. Everything about this area is beautiful. We're from California, the desert, so we're in awe of all the green and the trees. The neighbors around here that I've met seem nice. Everybody's friendly, always waving at me when out front.

    The only issue was we were trying to get escrow to close sooner than they were able to. They had a management change so the office was closed when we didn't expect it. But it's how the system worked. We knew they would close at the end of the month so they could get their books for August done. I understand that. But it's kind of frustrating for the homeowner trying to get things to be different. But they have their agenda, we have ours. It's just life.

    I'm also disappointed that the HOA doesn't make sure these people keep the yards up better. They've got these open areas behind our property that weeds are growing 10 feet tall. They told us it was HOA's responsibility but we found out it's not. It is our property but the fence only goes to the end of the slope and then down the slope, apparently, still is ours. But we didn't know that at the time so it was a big concern. We weren't pleased with and still aren't. But it's not LGI's fault the Homeowners' Association isn't doing their job. Other than that this has been an interesting experience. I've never bought a new home before and it’s fun fixing it up. LGI's house is nice and they did everything they could to accommodate us.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 4, 2017

    The home we got from LGI is comfortable and is a good place for us. Their sales representative, Fred, was resourceful in terms of information. We had a day where we visited him. We also visited the site at one time and he showed us the house. He spoke about the policy, which we were interested in. Fred said the closing cost was free and that was a promotion for us. So we bought a pre built home that we chose not to customize.

    After the purchase, we had a few issues which the warranty covered. One of them was the internet service. Initially, LGI Homes had a deal with our security system. The system was installed in our master’s bedroom closet. We had to go back and forth to identify the actual person responsible for the connection since the internet service provider was telling us that they have nothing to do with the wiring. At the same time, the builder also tried to contact the person who installed the wires inside the house. So he had to come out there while we figured out who the actual person we can reach out and bring home to know what we did wrong in getting the internet configured.

    That was the only pain area, other than that, everything else went well. LGI Homes has a pretty good location. We have calm neighbors and a good community of people who live around us. We have peace of mind when we get home and it is something that we appreciate because whenever something goes wrong, we can always reach out and contact the LGI office at any point in time. Their after-service is what impressed me. They are friendly and are very good in responding to us without any further delays. Overall, I really had a viewpoint and idea of what point of time will I be focusing my hand, and how would things go forward, and when I can start my closing. Every single thing was decided. There was no room for confusion.

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    Price

    Reviewed Sept. 3, 2017

    We purchased our prebuilt home from LGI Homes a month ago. However, I was misled into believing that they did owner finance, which got me there, but it turned out they didn't. But we ended up getting a loan through a loan company and it worked out. The house may be cheaper and the doors are nicer in the neighborhood that I go in. The front door had window glass pane and it looked like the glass they used was nicer. And I don't know if they're higher in price. But looking at those and now understanding houses and how they're built and what they're built with, I would have loved to have some of those features. Other than that, the quality of the house is pretty good. Being a first-time buyer, I didn't know what to expect. But it wasn’t bad at all.

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    Punctuality & SpeedStaff

    Reviewed Sept. 2, 2017

    I like the area around LGI Homes. Their people did a great job and they built a house for me on time. Everything was quick and in order and my wife liked the house we purchased about a month ago. The sales reps were polite and they helped me. From the beginning, I’d do whatever they said, so that's why we went with the house. Right now, I have four clients and one is waiting to close. They’re all trying to buy a house from LGI Homes. Living in our new home has been good and my experience with LGI was excellent.

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    Customer ServiceStaff

    Reviewed Sept. 2, 2017

    I was not wanting to buy a new home and was very skeptical. But after talking to friends who had either worked with LGI Homes before or for a company that works with LGI, I was able to make the decision to sign I went in expecting the hard sell but the representative were great and provided the facts, and I appreciate that.

    The faucets in the kitchen and bathroom were nicer than what was in the model so it was a pleasant surprise. However, it is sort of flabbergasting that the garage door openers are not added. When I hired the person that LGI said I had to hire in order to keep the warranty intact, which there was only one company, he just stapled the wires to the wall in my garage without saying that they're not going to run it through the ceilings. So now I'm left with what is not aesthetically pleasing, but more concerning to me are open wires. I'm going to try and figure out a way to make sure that these aren't interfered with.

    Another thing is the back fence. It was made so poorly that I'm going to have to either spend a lot of money to fix it or have to pay to buy a new one in just a few years. When I asked LGI about it, the response was it's how they do it, which is not the response that would be acceptable considering I just bought the house for a lot of money. There are only two slots holding the pickets and the beams were built in a way that they are going to sag. I've been in the house for a month and I've already got beams that are sagging so I'm going to have to add extra posts or do something to brace them so that I don't have to replace them.

    I had pickets that were already warped where I can see into the neighbor's yard warped. This was before closing and when I brought it up, the person who walked me said that he would be willing to go around the other construction site and bring me pickets to replace them but it was going to be on me to get out there with a hammer and pull those old pickets off and put the new ones on. I also wasn’t pleased that the backyard was just dirt. I have a row of corn growing in my backyard that just showed up because I guess it was a cornfield before. So now I've got stocks of corn as tall as I am. Had they put sod down, it wouldn't have happened.

    When I did the initial walkthrough, the construction walked me into the front door, and the dining room is immediately off the front door. It took me having to say it's not straight before it was fixed, which I'm a little disappointed. The flashing on the front door is not done well. The water guard has had to be replaced on my back door and they'll need to be replaced on my front door too because love bugs are getting in somehow. There are no gutters, which I understand since it's a starter home, which is something that would have been helpful in a hurricane. Also, the doors of the refrigerator that were put in here initially were opening the wrong way. I mentioned it and within a couple of days, LGI had found the correct refrigerator so I appreciated that.

    Overall, the house is great and I'm pleased. I've tried to buy houses up the market and it was a nightmare. Doing it with LGI Homes was much easier. I've always lived in apartments and it's nice to come home to somewhere that I don’t have to even think about the person who is living above or on the side of me. I have a parking spot and it's something that I'm putting my money into rather than just spending.

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    Staff

    Reviewed Sept. 1, 2017

    LGI Homes offered a no money down and I also saw a neighborhood of where they have been building some homes that caught my attention just from the outside. Also, I was very impressed with LGI even over other home builders that I've dealt with. They were very personable, very knowledgeable about trying to meet my needs and what me and my family needed. I got a pre-built house and I closed on it on July 27th. The quality of the build was good. I know that they had been sitting for a while and when we finally got in there, we've noticed a few little things here and there. But the guys were able to come out and address some of the things that we had seen. I'm glad we made a good choice in the neighborhood, and location, and the home itself. It's convenient to my kids day-care and even to the highway to be able to get to work for me and my husband.

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    Staff

    Reviewed Sept. 1, 2017

    LGI was advertising 0% down, so I gave them a call. I didn’t get the 0% down but that's okay. We like the area anyway. And the process went smoothly. They asked me for stuff, and I gave them whatever they needed. The sales rep stayed in contact with me. We had a lot of rain going on during the time I was doing the purchasing but she was fine. We signed on August 3rd on the prebuilt that we purchased. We're still unpacking and still kind of getting used to it. But the house didn't have the ceiling fans and the garage door opener. I'm a single mom, and it's going to take me a little bit of time to get those into the house. But they were trying not to put that into my 30-year mortgage so I get that. It would've kind of been nice if they were here already, especially the garage door opener, but I'll eventually get it.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 31, 2017

    The home-buying program that I was trying to go through was becoming a headache, and since I had gone to LGI Homes seven years ago, I decided to go back. The experience was fast, efficient and reasonable. The sales reps were very knowledgeable and able to guide me through the process. Everything was great. I made the purchase a month and a day ago and the house was already built but no one had lived in it before. So far, everything has been holding up and the quality is great. It's a good neighborhood as well and I like it. It's really nice and quiet. You feel secluded and everybody's so friendly. It's close to everything too. Now that we're settled in, I'm able to get things done.

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    Staff

    Reviewed Aug. 31, 2017

    We liked the layout of the pre-built house we bought from LGI Homes. Their representative who worked with us was very good and everything was great. We also like our community. This is our first home and it feels more relaxing. We are very happy.

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    PriceStaff

    Reviewed Aug. 30, 2017

    LGI Homes was recommended by a friend. We purchased a brand-new home from them about a month ago. Their sales rep helped me a lot and explained everything well. She’s the real reason why I proceeded with LGI Homes. For the most part, the purchase process was easy. Everything was laid down on the table. It took about a month and a half and we encountered little issues here and there towards the end with the loan, but other than that, everything was fine.

    I’m a little picky because I work in construction, but the quality of the home is everything that you’d expect for the price. I’m in our home now and I like the community we’re in. My wife was a little concerned about the area, though. Now that we’ve settled in, it’s more convenient for us because before, I was going from apartment to apartment. Overall, I’m happy with LGI Homes. They're excellent.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2017

    I felt more comfortable with LGI and we bought one of their pre-built homes. The LGI sales rep was great, made us feel comfortable, kept us at ease, and it was a smooth experience. There was always an answer to every question we asked and we always get something done for us. We never felt they left us hanging. We just closed on August 4th and we're still in the process of moving in. Also, I'm satisfied with the amenities offered and the community is very nice, quiet and seems to be a great fit.

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    Customer ServicePriceStaff

    Reviewed Aug. 29, 2017

    House is used with the cheapest material. I've own my house for 8 month and it has water leaks, AC leaks. If you rub against the wall you'll make a mark. Carpets are so cheap. Kris is a horrible sales agent, is super rude. Can't ask him anything. He'll respond with another answer. Worst experience I've ever had and I'm willing to sell at a loss.

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    LGI Homes
    Response from LGI Homes

    Hi Edgar,

    We apologize for your experience. That is most definitely not typical of our process, nor a true reflection of our dedication to exceptional customer service. If you have any warranty issues moving forward, please be sure to submit your claim through our online portal at https://www.lgihomes.com/warranty.cfm

    We hope you enjoy your new home.

    Verified purchase
    PriceStaff

    Reviewed Aug. 29, 2017

    I purchased a pre-built home about three weeks ago from LGI Homes. Their reps have been really nice and the community is quiet and friendly. I like our home a lot and for the price, it's not a bad deal.

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    Punctuality & SpeedStaff

    Reviewed Aug. 28, 2017

    It’s been about a month since we purchased our pre-built home from LGI Homes. We were unable to get a construction loan and we didn't have to get one when we went with LGI Homes because their houses are already built. The home we got is of good quality. We have noticed a couple of things here and there but nothing too terrible. And the neighborhood is nice. We worked with rep Jason and he was very professional. He answered all of our questions and took a lot of time showing us around. We really appreciated how fast the process was and how everybody was very welcoming, inviting and knowledgeable. Everybody that we worked with knew who we were and we still see them. We wave and say hi and it kind of feels like we're part of the family. So, that was a really good feeling.

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    Sales & MarketingStaff

    Reviewed Aug. 28, 2017

    LGI was the closest home-builder to the neighborhood I was already living in. I was already pre-approved with another home loan company, but whenever I went to LGI, they told me that I can buy a house without having to pay any down payment or closing cost. It has only been a month since I purchased a home from them and my interactions with their friendly sales reps were good. The house was already built when looked at it, so it would be considered a pre-built home. I haven't found any issues so far with the quality of the construction and I like our new LGI Homes community, but I spend more money now because of all the projects that I want to do with the house. Overall, my experience with LGI was as easy as it could have been.

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    Punctuality & SpeedStaff

    Reviewed Aug. 27, 2017

    I closed with LGI Homes a couple of weeks ago and the interaction I had with the sales representative was smooth. The buying process went quick and the pre-built home seems okay in quality. I'm also satisfied with the amenities offered for the home.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 26, 2017

    LGI Homes was convenient in terms of the location where they were building their homes. I was looking for a house to buy, mainly as an investment. I saw some of their models and looked at the construction and their processes, and I was satisfied with that. LGI built the home that I eventually purchased. It was in the process of being built when I was looking for a home purchase. I went one evening to look at the homes and they were all sold out. But the sales rep, Anna, said that a home might come back in the market because the owner may not have gotten financing for it. As soon as a home came back on the market, she called me and I purchased it about a month ago.

    Anna was wonderful and carried through everything that I asked for and anything that she promised to do. She answered any questions that I had and if I called her and asked a question that she couldn’t answer, then she responded to me within a day. I once complained about the roof not getting done and she got in contact with the guy that was responsible for that and put some heat on him to get it done.

    On the whole, LGI Homes treated me really well. The community in Highland Meadow is very nice. They’ve got a new and very clean and decent pool. The only thing I would complain about is that I had to pay upfront for the home before the closing. That was weird because, normally, home buyers first do the walk-through of the home and if they find any problems, the seller would fix these before the closing. But in this case, they asked me to pay a couple of days in advance before we did the walk-through. I had no problem with this because I figured that it's a brand new home and there shouldn't be a lot of problems with it. But at the walk-through, we found a lot of minor stuff that had to be fixed. We did the walk-through at 1:00 in the day and then they did the closing at 2:00.

    I pointed the minor problems out to the guy from LGI that was doing the walk-through with me and he said that LGI is going to get those problems fixed. But that didn’t get done in a timely fashion. Until now, there's a part of the roof that a forklift hit and caused some damage to it, and I have to call them every week to remind them to fix it. Overall, though, their price is very competitive. For the value of the home and the quality of products that are used, their homes are good. For example, the windows are double-insulated and the surround shower is painted, and the paint they used on the home is one of the best. These are little things that the normal person probably wouldn’t know about, but those little things mean a lot. That means that they build a home that would last for a while. My experience with LGI Homes was great and I would buy another home from them.

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    CoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 26, 2017

    I found LGI Homes in a Craigslist ad. Their sales reps were very professional and answered all my questions. I liked how they sat me down beforehand. They told me that they wanted to make sure I was qualified and the financial situation worked out before they even let me choose or look at a home. They didn't want to get my hopes up and I respected that. They also told me that they wanted me to have a pleasant home experience and to be in a home that I can financially afford. That was awesome too.

    LGI was also very fast. I was given less than 30 days to move out of my old house by my way in North and I was on a very strict time. I commend all these guys at LGI because we closed in 28 days. I closed on my home on July 31. I chose a prebuilt home and I liked the build. But the landscaping could've been better. The first heavy rain came through and I have a whole bunch of divots in my yard. Unfortunately, the builder doesn't cover anything outside the home. I thought that would be covered under a warranty, but I had to pay somebody to fix that.

    The community is great and very friendly as well. It’s a nice place to live in. I've also met both of my neighbors and we have our own private Facebook group where we can ask any questions that we have. The last community I lived in was awful. There were a lot of Section 8 happening so people were trying to make money off their homes. When the community around us started going downhill, people leased their homes after the government got Section 8 housing. We just moved in and we didn't want to take care of the whole neighborhood. They weren't the kind of people that I wanted to have a family around and I haven't seen any of that here with Lucky Ranch. I am impressed with how LGI handled business and I would totally recommend them. I've also told everyone that I've hang out with in Texas to get LGI.

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    Staff

    Reviewed Aug. 25, 2017

    We were looking for a house. We went and saw one down on Chadwick street but we didn't like it so we toured the thing outside. But when we got inside, we loved that LGI house. The process of buying a home with them was excellent and it took us seven days to close it. We met an excellent salesperson. who knows the business, was very helpful and knew exactly if we're going to be qualified in everything on the purchase.

    In terms of the home’s quality, so far so good. We don't live there yet but I when went over there, my good neighbors don’t keep good tracking on their dog and I have a lot of dog waste in my yard. I sent the request to the HOA for a cleaning in my backyard about three weeks ago and they said it's going to take up to 45 days. They don't work properly but were fast to send me the coupon to pay them. Maybe when we move in there this week, my neighbors will realize somebody lives in the house when we get there and they will keep their dog out of the way. Other than that, I liked the way I was treated when I purchased the house and I recommended LGI to somebody.

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    Staff

    Reviewed Aug. 24, 2017

    LGI Homes offers help to all the people who cannot afford the down payment. The home buying process was easy because they helped us with everything. The salesperson explained everything and I had an excellent experience with him. At that time, the house was already being built and the closing was on July 31st. The house is good and I like it, although I don't have any grass in the back. I also like the community and we're very satisfied with the amenities

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    Staff

    Reviewed Aug. 23, 2017

    LGI Homes provided more rooms so I went with them. It was a long distance-type of application because I was living in Maryland and the house from LGI Homes was relocated here in Florida. I was talking to my real estate agent and he knew what I was looking for. He informed me when there was something available. I told him that once I sell my house, I can come down and make arrangements to see other houses down there.

    The guys from LGI Homes were very helpful and accommodating because I was out-of-town. They would make sure things got done before I got down here. They're very nice and friendly people and when I walked through the door, everybody speaks to me and greets me. The house was already built. I closed on July 28 and I just moved on the 16th. The neighborhood is very quiet and I've met a few neighbors. I'm satisfied with the amenities in my new home and the quality of the build is excellent.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 22, 2017

    I chose LGI Homes for their location and I closed on June 30th. I purchased a pre-built new home which was being built at the time when I was purchasing. Dealing with the sales rep was fairly simple and quick. Having lived in the house now, I see signs where some of the trades were not as consistent on some of their cuts as they should have been but the quality is acceptable overall. However, my house does not have a fence in the backyard up until the day that I purchased it. The LGI website for the Pendergrass homes stated that all homes would have fences in backyards. I mentioned that in closing and no one wanted to keep up with the marketing that was out there. It was a classic case of bait and switch. But overall, buying a house from LGI Homes was an easy experience.

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    PriceStaff

    Reviewed Aug. 21, 2017

    I got LGI Homes brochure in the mail with zero down and zero closing cost options. Purchasing the home was streamlined. They got us in, showed us a home, talked to us about all of our options, went over the paperwork, went to the account team, underwriting, and we closed in 40 days. They had the home built that was two months old with no previous owners. They had a few minor things that needed to be fixed up, but the contractor took care of everything except for one, we’re waiting for the rainy season to go away to take care of that. The community is excellent, it’s clean and quiet. The pool was decent and not a lot of people there. My wife was very pleased with it. Our life had been excellent and better in our new home since we used to live on a third floor where we have to go up and down the stairs. With our new home, it's more convenient for us. I've already recommended them to two of my friends.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 20, 2017

    We liked the neighborhood and amenities of LGI Homes. We also liked their different houses which weren't cookie-cutter homes. Our salesperson, Aaron, was amazing. When we had a question about something, he made himself available to us even after hours with his cellphone number. He was also very thoughtful and he made us feel at ease when we thought our other house wasn’t going to sell. He made things go smoothly and did everything we needed done.

    We're empty nesters, so we downsized from the house we were in and the whole reason that we did this was so we don’t have as much to take care of as we used to. And now I don’t have a bigger house to clean anymore. We purchased a spec home that was already built and all seems really good as far as the structure, the walls and the way it was built. It lacks a lot of the extra amenities we're used to, but we'll be putting them in ourselves eventually. The neighborhood is very nice, quiet and kept up very well. The amenities like the pool and play area for the kids are also great.

    LGI met all the needs we had and their sales reps were wonderful, very friendly and on top of things. Everything they said was accurate timeframe-wise. Their process was fast and we got in our house within two weeks. They fixed everything that was wrong and took care of everything for us immediately. My two daughters bought a house in the neighborhood too with their families.

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    Installation & SetupStaff

    Reviewed Aug. 19, 2017

    I went to LGI to see if they had any homes that I would be interested in and about a month ago, I purchased a pre-built house from them. They had to do some finishings on it but I couldn’t change or pick out anything. It was a little aggravating when two days before finishing the home, they expected me to do the walkthrough, find things wrong, and still do the closing. I had a door that screwed up and I needed to have someone come and install a water system. My neighbor also told me that LGI should've put my window screens but I didn’t get them until almost a week after I closed. I even had to go in and pay for the walls for them to patch up, and they didn’t do that. This was almost a $300,000 purchase and not a $10 one, yet I didn’t get a sense of urgency from LGI and they dragged their feet to the very end.

    I worked with Jennifer, the loan officer, Aaron, a salesperson, and Paul, the guy that manages the place. Everybody was great except for Paul, and Merida, my salesperson, was a world of difference compared to him. As far as my water goes, he was going to get out there and do all that but he never did. I also had a flood problem and LGI had to pay for my flood insurance for a year because of him. He's a guy who couldn’t manage his way out of a paper bag and if it would've been for him, I would've walked away from the deal.

    The LGI home community is nice, though and the house is fine. I'm having my own pool put in. Overall, it was a good experience but the company needs to evaluate their people more clearly. I feel that after they got my money and they got me in the door, they dropped the ball. I would recommend LGI and I've had one friend go out and talk to them all ready to purchase a home. But I wouldn't beat around the bush as far as their management goes. I've run companies my whole life and I wouldn't put up with it. I also tell my friends not to deal with Paul.

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    Sales & MarketingStaff

    Reviewed Aug. 18, 2017

    LGI Homes was in the top position and the homes were brand-new. Also, their sales representatives were great and they got me whatever that I need. The process of buying was difficult including making sure everything went through with the markings and that the bank approved me for the loan that I need. But I knew how much I was going to work with initially. Then, I picked the home and went to the bank. The whole process took about thirty days which is not too bad. Also, the home is very new, everything is clean and it was built to my satisfaction. I love the bathroom and the walk-in closet and the garage is huge. The community is also great and it's the way I like it because it's not out of the way. This is worth it and it was an awesome experience.

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    Customer Service

    Reviewed Aug. 17, 2017

    LGI Homes would wait until the last minute to tell me something that needed to be changed. I'm out of state most of the time so there are times when I had to leave and drive 15 hours to get home just to sign one piece of paper. I'd call and leave messages and I wouldn't hear back from them until it was absolutely needed to be done. Lack of communication was a big deal for me.

    There are some things that could be done better as far as the leveling of the foundations, the backyard, and the fence work. They didn't seal the tiles, so we had to redo all the tile and grout work and make sure to put a seal over the grout. But the neighbors here are a lot better. The community is better and the streets are bigger. There's more room for my son to be able to go outside and play. We moved from an area where the streets were so compact and he really couldn't roll down the driveway on his bike, and I have to worry about cars coming. My fiance is happier too.

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    Sales & MarketingStaff

    Reviewed Aug. 16, 2017

    LGI Homes showed me how to build my credit. I purchased from them a month ago and the sales representatives were awesome. I like everything about them. LGI built the home from the floor to up and the quality of the build was good. Also, the LGI new home community I live in is okay. I'm very satisfied with the amenities they have offered. Everything was great with LGI and I was so happy.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 16, 2017

    I have never heard of something brand new having so many issues. When we first moved into the home one of our main requests for the builder to fix was damage to the baseboards in a room adjacent to the upstairs bathroom. We mentioned the request several times and were told that the builder looked at it. This was not fixed until after we moved in and it was like pulling teeth to get that arranged. Fast forward to a week being in the house. We have had major issues with our hot water not working. At this point the plumber says if our heater goes out again it's electrical. An electrical issue in a new house! Hot water is a basic human right. Prisoners get hot water! They can't come out and properly fix their mistakes the first time.

    My husband wanted to try the upstairs bathroom to take a shower. He turns on the water and there is no pressure coming from the shower head. He turns it off, but can still hear water running. He runs down stairs and sees water pouring from our living room ceiling, the light fixture, the AC vent. The builder would not answer his phone. We had to track him down in the neighborhood. When my husband finds him he tells us that's a plumbing problem to call them! We called, got them out the next day. It turns out a pipe had frozen. We bought the house in June and just moved in. The water damage to the baseboards I had mentioned was actually water damage from this happening before!!!

    How can trained professionals miss such a huge mistake? And if the builder actually looked at the baseboards we complained about how could a trained professional not recognize water damage? They had no sense of urgency to come out and fix the damage. The painter they use lost our second appointment so we had to reschedule after wasting a day waiting for them. This is an ongoing issue for over a month. We can't live in our living room in fear that our belongings may get damaged by the repairs (paint and spackle). This is the most unorganized company I have ever worked with. They don't care about their work. I'm about one cold shower away from picketing outside their sales office in my neighborhood.

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    LGI Homes
    Response from LGI Homes

    Hi Brittney,

    We apologize for your experience. That is most definitely not typical of our process, nor a true reflection of our dedication to exceptional customer service. If you have any warranty issues moving forward, please be sure to submit your claim through our online portal at https://www.lgihomes.com/warranty.cfm

    We hope you enjoy your new home.

    Verified purchase
    Staff

    Reviewed Aug. 14, 2017

    I got a prebuilt home from LGI. The representative was very helpful. He explained everything, about the community, about the home down to depending on my credit, how much my house note would be every month, and if I have to pay, how much I would have to pay down. I also love the new home community. It's wonderful and I'm satisfied with the amenities. It's a new home and I never thought I'd be in one. It's nice with a big family. Where I used to live, we couldn't have the dishwasher on while someone was taking a shower at the same time. I have five kids and it's awesome that they could be taking shower, I could be taking a shower, and the dishwasher's on. The experience has been very easy and pain-free. I recommended LGI to everybody.

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    Customer ServiceStaff

    Reviewed Aug. 13, 2017

    The LGI representative was very friendly and willing to provide information. The purchasing process was really smooth and the house was already built when I bought it. The home community is very well. The layout is comfortable too. Living in my new home is pretty decent and it's a totally different thing. I appreciate and I'm happy with the customer service and all the support provided throughout the process.

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    Punctuality & SpeedStaff

    Reviewed Aug. 7, 2017

    LGI Homes has a "zero down" program and because of the price and lot size of the home, I purchased my pre-built home a month ago. LGI made my first time buying a new home very comfortable with just paperwork and signing of documents. Also, their sales rep was very informative and nice. The build quality of the home was very well done and impressive, but they have yet to come fix some issues we brought up with the maintenance man during our walk-through. He put in a request for a work order since there were some tough scratches and chips on the cabinets. More so, some of the neighbors in the community are very nice, warm and friendly. I'm very satisfied with the amenities, but the place is much further out from where I work so the commute time affects me.

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    Customer ServicePriceStaff

    Reviewed Aug. 6, 2017

    We bought the house from LGI Homes last 6-22-17. Their business model was our reason to choose them. The house was completed when I purchased it but I'm the first owner. It's a brand new home. The quality is what I paid for, it's great. This new home improved my life 5000%. Before this, I was renting. I'm now a homeowner. It's the American dream to be a homeowner, right? I have no problems with the LGI community I live. I live on a cul-de-sac and it's nice, quiet and private. My neighbors are nice. I'm satisfied with the amenities they offer. I bought an economy model and I got a lot of features for what I paid for. If I would have bought one of the more expensive models, I'd have more features.

    The sales representative was amazing and very informative. He answered all of my questions, seems to be in sync with what I was asking. I didn't feel like I was getting the run-around or he was having to make up things to answer. It seemed very factual and he seemed to really know his business. Everyone knows everyone, they communicate. They know each other and work as a team. US Homes could really learn a lesson from them. LGI Homes business model is amazing and that more builders should encompass this particular business model. The fact that I was able to go to one spot and not only view the home that was in my budget, I could also purchase and deal with my realtor right out of that office. I was also able to go back to that same spot and deal with my loan officer and my mortgage broker to deal with my closing and my title company, all in the area.

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    Contract & TermsStaff

    Reviewed Aug. 5, 2017

    I made a purchase and closed on the house from LGI Homes a month ago. The other builders in the area were outside of the price range I could afford, so I chose them. Their sales rep Brad was excellent. LGI was in the process of building the house when we came in and we bought it out of their inventory. But it was finished the day or two before we closed on the house.

    Purchasing the home was pretty streamlined. LGI was very good at communicating back and forth but it still took about 30 days to get all the necessary paperwork, underwriting, and approvals done. There was one issue where the lender created a closing disclosure but did not match with the contract from LGI was telling me it should have been. I felt that it was intentional rather than an accidental swap. So, at first I was apprehensive. However, after I brought that to LGI’s attention, they came back in less than 48 hours and got it corrected. And then, we moved forward. It wouldn't be technically on LGI, but on the lender that they went through. Other than that, there were no hitches in the process.

    I'm very happy with the quality of the house. I love it. The project manager explained everything top to bottom and inside out, from the siding to the insulation in the attic. So, we had a great understanding of what was in our house. Also, the new community we live in is a great neighborhood. It’s quiet, but I'm assuming that'll change as people continue to move in. It’s tucked away and not on a major road. We’d have to make a couple turns to get to the subdivision so there's not a whole bunch of traffic flying by. Also, it's close to a major freeway that takes us all the way into Houston. I’m very satisfied with the amenities offered too.

    Living in my new house definitely made life easier. I used to live out by Hobby Airport which was about an hour away from some of the locations I work at. I'm an area manager for a restaurant chain and I'm over four restaurants. Three of my stores are very close to where we are now, whereas only one was close to where I was before. So, this move is saving me an hour and a half a day in driving. Also, it's my house rather than renting. So, there's that ownership factor that's just fantastic for my mindset.

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    Staff

    Reviewed Aug. 5, 2017

    We were looking for a new home and this one from LGI Homes had a good view in the back off the porch and it was in our price range. Also, the split bedroom was to our advantage. It was already built and the layout of the whole house was good. There was somebody else that had bought the house and for some reason, they backed out. They’ve also added an extra garage. So instead of having a two car garage, it has a three-car garage which was something that we wanted. We had a good walk-through with the sales representative and we talked to the person that was in-charge of the construction. He wrote all the defects down and it was recorded.

    But we've been having some problems getting all those things done. The problem is I'm over here in Grand Junction. I've talked to our realtor and he's been trying to find out what's happening. I was talking my son and there was a deep hole on the side of the house that the water would run into. And that was supposed to be filled and the rock put back over the top. The last time he was there, that hadn't happened, but it may be fixed by now. Everything else is okay with the house. Just a few small things like one of the switches weren't working and the deadbolt at the back door to the garage doesn't engage. But there wasn’t anything wrong at all with our buying experience. It’s good.

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    Staff

    Reviewed Aug. 4, 2017

    The LGI sales representative made it fairly easy for us to get the new home and explained to us how we could do it for a very low money down which worked out as what we're told. We walked and picked the prebuilt home that we liked on the lot and then they asked for paperwork. I brought the paperwork in and that worked out well. There was nothing extra so within two weeks we were closing. It's a well-built home but I was surprised that simple things like gutters and the attic stairs weren’t included. Other than that, the community is really new and it seems like it's going to be really nice. The commute will be a little longer but the house is awesome.

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    Installation & SetupStaff

    Reviewed Aug. 3, 2017

    We've lived in a couple of different home builders before. The other builders didn't pick the best of locations for their homes. For instance, three of the neighborhoods that we went were built close to big transformer power lines. It felt like they were getting cheaper lands to make a higher profit. When we went to LGI we noticed that their homes are comparable to True Homes and they weren't built by big power lines.

    I walked in to see the houses right away. But LGI Homes and the people we worked with - John and Candy - took the time and sat me down and told me why they are a good choice. They showed me all there is in the prospect, like the parks and the shops that were opening up. They did try to get to know me and my interests. They saw to it that I will fit in before I even waste my time seeing the houses. We did purchase a home that is already in inventory. The house was from someone whose loan wasn't approved. While it was already built for us, they did talk about building options. We just decided that it wasn't the route we wanted.

    So far, the quality of the build seems nice. While we passed the point of customizing our home, what was explained to me was all of their homes were how they were going to be. There will be no changing of cabinets or picking out different countertops because they explained that everything was already the best. We already had the recessed lighting and much as I would like to paint, they made it and seemed like there wasn’t any customizing to do. This was mentioned by a couple of different people who came out to inspect our new place. They say that the installation was really good. The pipes are special and they don't freeze.

    The community is really nice. Our neighbors are very welcoming. We have met them all. I like that in our community, the houses aren't right on top of each other. There's also a playground with good quality swing set and a slide. The gazebo looks nice, as well as the picnic tables. We have a spacious and relaxing home and it's going to improve my dear life greatly. It might be too big for two people right now but I expect to settle here and grow a family.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    I have been looking for a home builder for two years and one of my students told me that LGI Homes were the better builders. They're easy to work with and they let us browse in the hall and didn't crowd us. Also, they answered any questions we had and if not, they'd find an answer. They allowed us to see what we wanted and what we're looking for, which is easier to shop than having somebody all on our back. I already had a pre-approval for my loan. Their rep, Rich, went ahead and did my credit check to get it to work and he told me that it may not be a problem. I already knew that you could estimate 10%, but I wanted to see what they were talking about, so I asked him how much the mortgage are on and he gave me an idea of the worst and the best scenarios.

    He then gave me a list of what I needed to bring to the loan officer. He set up the appointment and I showed up the day I was told, but the loan officer told me that she had the next day but I thought of that day. But it was no big deal because Dan greeted me and he accommodated me because there was a confusion. I already had all the papers and he faxed everything to her and figured out with the list and checked it all. If you have everything in order you just follow that list they give you and you wouldn't have any problem because my loan went through about June 14th and I closed on June 28th.

    When I closed they gave me a list of everything I needed to do to get the utility turned on. They also gave me the address, the fax numbers, and the application if I want to do it online and I just followed all of that. And when I moved in, they checked back with me to see if I was okay and everything was coming okay. We had an unfortunate plumbing incident where all the water backed up in the bottom of the floor and water came out the shower, out the tub, out the toilet. It was a mess. The plumbing people came out at 3:00 in the morning and they found a brick in the sewer line. The guy explained to me that when our house fit and nobody is using the plumbing, debris can get in there. They didn't bring me paper towels and stuff that I lost in the flood, but they accommodated and checked back with me.

    They said the house had updated water closet fixtures, but I would've had that $25,000 leverage if I had avoided that to be built. But I love the home. I could see myself in there when I walked in. However, I wish I had a chance to get some part of it because I'm a 64-year-old disabled veteran and I can't step on my back porch because it's 29 inches and I can't jump up there with bad knees from the military. But the construction supervisor, Cee, told me that by law, they do not put a step if it's not 36 inches. Other than that, the quality is awesome because I looked at Castlerock, Ashton Woods, D.R. Horton, Gen and a lot of them focus on luxury and things that you may want but may cut quality. Everything that you see in their models are upgrades, but when you sit down with them you're really getting a naked house. But LGI gives quality and luxury, so I settled with them because of I got the combination of both. Also, the community is nice and quiet. My family came here and they like using the pool.

    LGI Homes is really awesome. They didn't run their mouth too much and trying to put you in the house without you wanting to be in the house. Some people try to put you in the house and you don't want to be in the house. They don't stop with you buying the house. They make sure you're comfortable. My daughter wants to leave Virginia and sell her house and get a house with LGI and she likes the guys in there too. Also, I've already referred two friends to LGI Homes and they have even said the same thing about their customer service. They said that the guys were really friendly and made them feel at ease.

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    Punctuality & SpeedStaff

    Reviewed Aug. 2, 2017

    LGI built a home for us. They were the cheapest and the easiest with all the warranty stuff. We liked the convenience side of going with them. The sales rep was very helpful and very informative. We met about five times for the preliminary stuff and walk through of getting approved for the mortgage. There was a lot of information gathering and we closed on the 28th. It was very quick. They were also surprisingly flexible with schedules and knew what they were doing. The house looks nice and the quality is wonderful. I've met one of the owners of our new home community and he’s pretty awesome.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 1, 2017

    The sales reps at LGI Homes were very helpful and everything was on time. We purchased a prebuilt home and it was low cost and very cost-effective. The processing was very simple and straightforward. Everything was clear and understandable. Also, the quality of the home is good but it needs a little improvement on the doors and the garage. Our problem is that the doors were not that sturdy. But I love the community and the amenity. The community is very quiet, peaceful and accessible and I'm enjoying the house. I'm a stay-at-home mom, so I only go out when it's necessary and it works for me. I was very satisfied overall.

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    Customer ServicePriceStaff

    Reviewed July 31, 2017

    LGI Homes' interest rates were really good and the pricing of the homes were unbeatable for those that were available. The amenities inside the house was also one of the reasons why I decided to go with them. I didn’t have to purchase furniture and things, which could have been thousands of dollars extra. I bought a fixed but a new home built by LGI. It was in the process of being built when I first went to LGI looking for a home. They then built it for me. I love the product. However, the master bedroom bath is not big at all. It’s the same size as a regular bathroom that’s in the hallway. I can barely sit in it and I'm only 5'4". I guess it depends on what structure of home that you just have, but in the other places that I've gone to, the master bathroom is always bigger than the normal bathroom.

    It's also a neighborhood wherein there isn't a home that looks beat up, which I didn't know about until after the purchase. Also, the people that they have been approving so far were pretty good, like old couples. Their reps have also been great. They have been very nice and helpful and were always available whenever I had questions. They’ve been like an ATM at night that will always respond. Living here is better than where I was living before. I feel safer when I moved into the community. However, it still all depends on who LGI approves, which depends on the loan company and who they'll approve. Hopefully they don’t approve any bad eggs that come to the community.

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    Staff

    Reviewed July 30, 2017

    When we walked in, the sales staff was very cordial and very willing to show us around. However, we found out that they had zero closing costs so we had our reservations because if that was the case, then anybody can buy here. But then, the staff convinced us otherwise and it seemed to be turn-key. The builder owns the land then builds and sells property.

    We had very good interactions that with our salesperson, even the interactions we’re still having today. He’s very receptive and very willing to help. We purchased a pre-built new home two months ago and now once we leave work, it’s, “We’re heading home!” It’s peaceful and it’s a good feeling. Having our new home has decreased the stress quite a bit and it has affected our life immensely.

    So far, the construction and the overall build seems to be quite satisfactory. They also have the sidewalks, which you can run on and you can walk the dog. They have the fountain up front and it’s very nice and pleasing to the eye. They also have a park with restrooms and a little hill where you can run up and down. Those are great but there are not very many amenities. It didn’t keep us from buying there but it would have been nice to have a community pool and/or community gym.

    However, they also put a basketball court in every cul-de-sac and there's a group of people who gather to play basketball in the weekends and they get loud. That’s something we don’t like at all. It would be a perfect experience if it wasn’t for them and they’re not even children. For my sister, who happens to be a single woman with a young daughter, you don’t get the safety feeling. But other than that, it has been a great experience.

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    PriceStaff

    Reviewed July 30, 2017

    LGI had a price that I liked and so I decided to buy a pre-built home from them. Their sales representatives were very helpful and showed us the homes that would be in my price range. However, I don't care for my mailbox not being at my home. Still, I'm happy with the overall quality of my LGI home and I would recommend them. Working with them was a pleasant experience.

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    Reviewed July 29, 2017

    LGI Homes was building in the area that I needed to live. Our home was already being built when I inquired with them, they didn’t build it for me, but it was brand new. A bone of contention for me was I wanted to be able to customize but they didn’t allow me to. Nevertheless, the quality of the build is sound and the home community is very good.

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    Staff

    Reviewed July 28, 2017

    I liked the way that LGI didn’t pressure me into making decisions. They explained everything thoroughly, what they were going to do and how they were going to do it, and then they left the decision in my hand. They showed us the houses and some payment plans, and when we asked them to let us think about it, it was not a problem to them. Their reps were also very knowledgeable and were there for us whenever we needed them for questions.

    I got the model with the ranch house and it was already built when I got it. I have no problems at all with the quality of the build. I look forward to coming home and I like that my new home community is quiet. So far, the neighbors are slim but it's only around a quarter of us that's finished. There are still a lot of homes to be built. I will recommend LGI Homes to anyone especially to first time homebuyers. We always heard how it's worse or how buying a house is stressful or nerve-wracking, but LGI told us everything that popped up for us to get the house. There were no surprises. They told us exactly what we needed sent, when they needed it and where to send it so it made the home buying process a lot easier than we imagined.

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    Sales & MarketingStaff

    Reviewed July 28, 2017

    We had been looking for several months for something like a motor house and one that would work for us. Everything that we found was too old or wasn't right for us. And our realtor told us about LGI and we gave it a shot and we got approved. We closed on June 30th on a house that was already built. Everybody was great and very helpful. They went through everything step by step and they were very involved in everything we did. And Melissa, the loan officer, and David, who was one of the sales reps there were very kind. We had a great experience with everybody there. This is our first time buying a house. And other than the normal process takes a couple of weeks and then a week for closing to happen, everything was great and very easy. They told us everything and assisted us with everything we needed and we provided everything that they needed.

    I love our new community. I wish it was a little closer to work. It added about a 20-minute drive to what I normally would do. But everything has been positive. We've been there almost a month and everybody has been welcoming and very nice to us. The community looks great and it is very clean and has easy access to get on to the freeway. There's plenty of stuff to do around and we really enjoy it. Also, the kids are happy. They love that they have their own rooms now. They have a lot more space and a big yard to play in. They got other kids around that they could interact with. It looks like a much healthier and safer environment.

    I told everybody about LGI. The other day, LGI posted something on their Facebook page, and people were kind of skeptical about the whole zero down. And I commented, "Oh no, this is real. This is not fake. This is real." LGI helped me out. For someone who never thought would be able to buy a brand new home, it happened. And I am very pleased.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    When we were shopping around in different new builds, I ran into LGI Homes online. We made the purchase on the 26th of June and we just recently moved in. Chris, the sales representative, was timely and answered all my questions. He also got back to me as soon as he could when I had any extra questions. The interaction went well. I have a prebuilt home, and it was ready by the time I needed to move in. Everything is great. I have one issue but it's not a big thing. The carpeting isn’t filled in some areas which is odd. Other than that, everything else is fantastic. The home community is awesome. They’re still building and right now, a bunch of houses are still going up. The neighbors are family friendly. It’s the suburbs and some of the stuff was unlike the city but that was expected. It's quiet and it’s good for us. We wake up happy.

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    Staff

    Reviewed July 26, 2017

    LGI was easy and accessible, and my interactions with their sales rep were positive. It has always been mentioned that buying a house and going through the mortgage part of it is always the most stressful thing, and that's correct. Just when I was about to give up and throw my hands up, they said, “Hey, let’s go this route," and so forth. Everything worked out in the end, so kudos to them for being patient with me and me losing my nerves. It was a simple and clean experience and more than what I thought it would be. I recommended LGI Homes to a friend whose house is closing the end of this month. Also, the pre-built home that I purchased has a good quality. The only thing different right now is the longer commute to work.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    I was going to buy a used home initially but it made sense to get something new. I was dealing with Richmond American Homes at first but then I was looking at their products, compared to LGI products and then I just fell in love with LGI. LGI has all their building materials plus the package including the appliance. They also showed us the model home with the same floor plan that we are purchasing so we saw the exact thing. I went up there over Memorial weekend. And that's when we did all the transaction. I saw the foundation was already up and we were interested so they built it so that we could get it to move for August because I’m military and leaving next month. I'm still in California but I closed it on July 3rd.

    Nida and Dwayne from the LGI office in Evergreen Pointe answered everything that I needed to know, pointed me in the direction that I needed to go and made the loan process as smooth as possible. Carrie was with loanDepot but she was hired for the part. They always get back to me within a couple of minutes or sometimes instantly with whatever I needed. We are interacting since May and we used to speak every day or every other day through emails, just to get everything done, so that my family and I could move up next month. Then throughout every other day or week, I would get pictures of the progress. With the appraisal, they showed me the up-to-date pictures and everything that was going on in real time. I had a friend of mine who did a walkthrough when they finished just before I signed and he said that everything was perfect. It was a good and fantastic experience dealing with them overall.

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    Sales & MarketingStaff

    Reviewed July 25, 2017

    We went with LGI Homes for the location, pricing, and also the timing. We were looking for the right time that our apartment's lease was over. The sales reps were excellent. They were very professional and friendly, and they answered all my questions. I'm very happy with all of them, and especially the person that handled my care, Burnley, was very good. I was very impressed. The process of purchasing the home went very smoothly. When I got it, it was 95% complete, and so far, we're happy with it. We got a big backyard. We also met our neighbors and they are very nice. The houses had some space away from each other and were not too close. Overall, I'm very satisfied with the home. I used to live in a one-bedroom apartment, and now, I got all the space and I'm enjoying the freedom I have. I had a very pleasant experience with LGI Homes.

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    Punctuality & SpeedStaff

    Reviewed July 24, 2017

    My wife happened to be driving by and saw LGI was building a neighborhood. She did a little bit of research and liked a lot of the floor plans. So we went and talked to them. The lady who we worked with, Sharla, was really nice and great. She made us realized that we could own a home. We've been in apartments for years since my wife and I got together. We were ready for a home and we thought we were going have to wait a couple of more years. It so happens that the first house we picked was the right one. We got lucky. Sharla was very helpful every step of the way. It's our first time buying a home so there's a lot of stuff that we didn't know and had no experience with. But she made the whole process a lot easier. She went above and beyond to help us out. With buying a home, there's always paperwork and hiccup that could come up or random stuff. She took care of it and messaged us very quickly. She made it really simple.

    The house was prebuilt. LGI had just painted and put the appliances when we closed on it. We decided to buy early June and then all the paperwork. We made our closing later that month. We've only been in our house a couple of weeks. The quality of the house is great. As far as any scratches and dents, little touch-ups that we needed to take care of before we actually moved in, we went through the whole walkthrough and marked it up. LGI took care every one of them and cleaned a couple other things we didn't catch.

    Living in our new home makes a big difference. I feel a lot more accomplished. I've been working for a long time, and after getting married, buying a home feels like that next step. We couldn't be happier. We're starting to get things up in the house with the curtains and hanging stuff up. It feels more like a home little by little. It's the house that tells us all that. Just having a new home is really nice so we're very happy customers. I also like how the neighborhood is set-up. We've been able to wave at a few neighbors. We are now just starting a family and our neighborhood is nice. Everyone seems friendly. I'm enjoying everything so far and it's been a good experience.

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    Punctuality & SpeedStaff

    Reviewed July 24, 2017

    We purchased a house from LGI Homes less than 30 days ago. It's one of the five model homes they have. It was finished on June 28th then we moved in. Ben was our sales representative and he was truthful. They have a pretty quick process because I have used the V.A. loan. I'm very satisfied with our house and the quality of the build is pretty good. It's also made my life better because I am now closer to work. It's in a very new neighborhood and there's not a lot of people. I have one neighbor and a park next to me.

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    Staff

    Reviewed July 23, 2017

    It’s been about a month since I purchased a prebuilt new home from LGI and their sales representative was great, kind and sensible. I had closed the house on a Friday and LGI still had my key because the door wouldn’t lock with the key that I had. Then the house was burglarized on a Tuesday before I moved in and LGI was not very helpful with it at all. The noble thing would have been that LGI helped since they still had the key in their possession and security could have been better considering the area. That was terrible and not cool. Also, I'm not very satisfied with the amenities and there’s only a small park. The community is also bare so more trees could be put around to make it look and feel a little more green and homey.

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    Customer ServiceSales & MarketingStaff

    Reviewed July 22, 2017

    LGI Homes' sales rep, Amber, deserves a raise. She's very friendly and positive, and we thought she was really awesome. The only problem we had was with the guy doing the lending aspect. He's a very poor communicator and even though he and I exchanged a lot of phone calls and emails, he didn't communicate very well on a personal level and was a catastrophe. But the supervisor was aware that I was having trouble with him.

    We had already done some research on the houses that LGI had, so the primary thing was the location. Then we found that their houses were priced differently than the other builders in that there was more space. We're in the midst of painting now and we're really happy with the square footage. Also, it was a blank palette situation where there were things that were not necessarily poor quality, but lower quality, like the dishwasher, the stove, and the refrigerator, which we were going to replace right away. And though we like the fact that all the rooms were wired, it wouldn't be a huge loss to take out the light fixtures because they weren't on the upper end. There was money saved on things that we thought we would change out anyway so the cost was brought down by that.

    The LGI Homes community is good but I'm a little disappointed about the pool. We've been in here for almost a month and we haven't seen the pool go in and they're not showing any signs of putting one, even though we were told it would be within two months and it hasn't been. Evidently, there's another developer that is developing that portion of it. But other than that, so far, LGI Homes did their part. We moved from Colorado where we were living in a hotel and it was horrible. We were four people in one room, and although it had a refrigerator, it was too small for four people and it was hard. But now, everything's improved.

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    Customer ServiceSales & MarketingStaff

    Reviewed July 21, 2017

    We just migrated here in the US and we didn’t know which home builder was good and which wasn't. When I saw LGI's flyer in our mailbox, I thought of trying them. And then I saw it was zero down. I hopped from one LGI branch to another. The first place that I went to was Sterling Lakes in Pearland. They took my number because we were very new then and I didn’t have credit history. But they never called me back. The sales reps were very nice to me though. When I went into their office, they assisted me even if I was just inquiring. They told me I didn't have a FICO score yet and to come back in two months’ time. I went back and was told to come back the next month as I may have a FICO score then. So I went back and still was asked to try the next month. But they were helping me a lot and were knowledgeable. They were the ones who did everything and I was just waiting.

    I already have the house and I'm thankful that I have it, but it's not my taste. The material is not that very durable. The door is not aligned properly which is my main concern. If I push in and out, there’s an annoying sound and it’s got resistance. Also, there are still unpainted areas and there are scratches on the paint. I already called the builder, but until now, they never called me. There are a lot of insects, too, like small scorpions crawling on the floor. Also, the park where there's a baby slide is swampy. The wooden chips they put on the ground don’t absorb much unlike some playground where they use rubber. Nevertheless, the experience with LGI was fine overall.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    My wife and I met with the sales rep, Dee, and told her our price range. She showed us a couple of different houses and we told her which one we wanted then we started the paperwork process on the same day. Dee was friendly, loud, and understood that we were first time home buyers so she answered every single question we had. She even answered her phone on the weekends for us and she was there throughout the whole process, which made it an easy transition as well as made our buying experience a lot better. We went with LGI for the price and customer service and we closed on our prebuilt house on the 23rd of June.

    We're all moved in but we’re going back and forth with the contractor right now. There are some quality issues not resolved even a month after we purchased the house. The siding on the side of the house was chipped, whoever mowed the yard actually damaged the air conditioning and I haven’t had a garbage disposal over a month. It’s been a little bit of an inconvenience trying to get somebody out to rectify the issues. LGI should get to work with the contractor a little more to get stuff done. Besides the issues, everything about the house has been great and it works perfectly for us. It’s 10 minutes away from our work so it’s really convenient for me. Also, it’s very quiet where we live and everybody’s nice, so overall it’s been a great community. On the customer service side, everybody at LGI has been great and responsive. It's a really great process and I would recommend LGI to anybody who’s looking to either buy a home or build their first home.

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    Sales & MarketingStaff

    Reviewed July 16, 2017

    I was looking for a house with a larger yard area and the set-up of the LGI home was just perfect. Their sales reps were very informative and we’re really happy with them. I like the location of the house and it's well-built. I was happy with the colors that they picked. It was close to being finished when I toured the home so I was able to move in within two weeks. I was one of the first ones in a cul-de-sac and didn’t have any neighbors when I first moved in. The neighbors have moved in now and I really like the community. I’m also very satisfied with the amenities that are available. I'm very happy.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 15, 2017

    LGI Homes was the one available at that time and when we got there, we were treated good. They helped us out on everything with the house. We started with them in November and we signed at the end of December. Freddie helped us out and was available all the time for us. He answered any questions we had. We came to the office, we talked to them, and they showed us all the houses they have. After that, they qualified us and we went through the financing department. We got a proof of the house and we signed all the paperwork. It was quick and no hassle. Everything was simple and they guided us through the whole process, from looking at the house to buying and now they still call us to see how we're doing and how the house is.

    Our two level house is nice. It has some stuff that needs to be addressed. The floor is one of the things that I'm a little concerned since I can hear all the floors as I walk through the house. But the rest of it is good. The houses look beautiful and everything has been taken care of so far. I came from renting an apartment and the house makes my life better. I'll recommend LGI Homes.

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    Price

    Reviewed July 14, 2017

    LGI Homes' prices were pretty affordable. I would have paid rent on a thousand square feet apartment for the same price of mortgages, so it's pretty nice. I purchased a pre-built home in December 2016, and the quality is really good. Although there were a few minor details that needed to be fixed that I haven't put claims on, the community has been pretty quiet and nice. They picked a good spot and I'm satisfied with the amenities as well. It's been an awesome experience.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed July 13, 2017

    The sales reps at LGI Homes were amazing. They were extremely helpful and always called me right back. It was the most pleasant buying experience I’ve ever had. I also liked the price and the lady who did all my finance works was a wizard. She was so good. The house was about 80% finished when I purchased it and we would have liked to customize some other things. They weren’t finished on the house yet at that time and I asked if they would allow it even if I add it on to the loan. They said, “No. we’re not doing that anymore ‘cause they were assembled.” That was the only thing that I was upset at. Other than that, I really like the community. The neighborhood is pretty cool. There’s a nice community room with a very nice large pool. I'm much more relaxed living in my new home. It’s wonderful and everything’s great. I had recommended LGI Homes to a lot of my friends.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 12, 2017

    Our home was built through LGI. They’re doing a subdivision and we had no control over anything that went in the home. We figured they'd at least have choices like two paint colors or two colors of flooring, but it is what it is. They had four different home styles that one can come in and purchase. They were building on 83 lots in this part in addition to the subdivision. Ours was already framed up when we purchased then we had to wait for them to finish building it.

    We're still trying to deal with Thomas, the construction manager on a few issues. We have the laminate flooring that is coming up already. We also have a few doors that were installed that were broken and haven't been fixed yet. And where the driveway connects to the garage was a very shoddy job. It's got crumbling concrete that they're supposed to fix. It's been over six months already and they put in work orders for it, but we haven't heard from them yet. It didn’t seem like they took as much care coming into some of it as it's a spec house.

    We also wish there were options for a few things. This is the first house we've ever been into that there were no fans or an option to have fans added in the rooms. Then the garage door came with no motor on it and we had to pay extra $500 after we moved in to get that put in. Then nowadays, the way electronics were, cable only ran to the living room on one wall and the master bedroom, not the other bedrooms. We also had to pay extra to have that done.

    The salespeople tried to help out and do some stuff, although a little slow to respond to questions at times. It's just that at this point, it seemed like we don't know what else to do to get these things fixed. But the community that we live in is great as far as neighbors and everything we've met and talked to. Also, our location is pretty central to everything that we needed to get to. Overall, it's a good experience.

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    Devon increased rating by 2 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with LGI Homes, Devon increased their star rating on Aug. 8, 2017.

    Updated review: Aug. 8, 2017

    At first, I was dissatisfied with my experience with LGI not having a great follow through of initial fixing of stuff that comes up but now that things are settling in and they have accelerated doing changing things, I’m a little bit more satisfied.

    Original Review: July 12, 2017

    I recently closed on a house made by LGI in the Lakeland community of villages at Bridge Water. The sales pitch was great and they spoke about INTEGRITY during the sales pitch. We closed on the home June 30 with the promises that some things will be fixed very soon (big mistake on my part). It's almost 2 weeks and the service is lacking. No mailbox, the promise of blinds which took more than 1 week (should have been there from day 1). MISSING windows still in master bedroom and remedy of the landscaping all not done. I have called, texted and visited in person and each time they promised and the service is either slow to come or not at all. I have been trying to be patient by this is getting really bad. Shame on you LGI. In my book your INTEGRITY TOOK A NOSE DIVE.

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    Customer ServiceStaff

    Reviewed July 11, 2017

    LGI Homes is very good and living in our new home has given me the feeling of more responsibility. Ours is about a year now. I found them when I was googling some stuff, and was awed by the way they build houses. They built our house for us and I was the one who made choices on it. They did everything and the construction was nice and perfect. The home community is also nice and the people in it are very kind. LGI is still building homes around, but once it ends, everything will be perfect. The customer service is also okay. Every time's something's up, they assist us. They do have some shortcomings, but it's okay. We had a leak downstairs two weeks ago and they fixed it.

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    Staff

    Reviewed July 10, 2017

    LGI was recommended by my realtor so I chose them over the other home builders in our area. The guy I dealt with, Tyler was really helpful. Since settling down in my new home, I've found that the quality of the build seems to be okay. My favorite part of my home is my kitchen which was laid out well. Also, the LGI home community that I live in is pretty good. They have a pool and a clubhouse, as well.

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    Customer ServicePriceStaff

    Reviewed July 9, 2017

    Tyler was our sales rep from LGI Homes and we really liked him. We had a girl rep before but she took another job somewhere else so, they switched us over to Tyler. But we didn’t have as much information about the fact that they switched us over to this other representative. I wish they told us and maybe more communication on that would’ve been helpful. This is our first house so we really wanted to have a lot of communication with our representative. Tyler definitely did that but it was a little weird situation in the beginning with the fact that they switched. But he was really good and helpful and I like that about him.

    Buying it was really easy which is part of why we like LGI. It was hard to buy a house these days especially a pre-existing house because the market is really crazy. But we didn’t have to worry about our bid falling through and a lot of these things were already picked out. They built the home for us. They had different floor plans and we picked the one we wanted. The lot we picked had a specific floor plan and it took a few months to build it. It was all new stuff, too, so we didn’t have to or feel like we had to do a whole bunch of renovation. Also, when we moved in, we had our four-month-old so I didn’t need a lot of extra stress with having to move out carpets or do this or that. But they made the process simple and we had the time.

    Also, they don't do the fancy different types of custom things to keep the price down. Everybody gets the same things and that’s a good option to go. That’s what we needed and to not have to worry about it was helpful. But they did the appliances and the granite countertop which was a nice perk because when we had viewed the house that they had built in another section, they were granite but they were fake. They upgraded that to a real one which was nice for the new section houses.

    We like it and the community is nice. There were some other pre-existing homes but we’re in a brand new section so all the houses around us are brand new and everybody’s new to the neighborhood. This section we live in is not the fanciest part of Charlotte but it’s definitely doable and it was in our price range and in the kind of the location we wanted. Also, I have a pool so, it was great. We worked with the manager a little bit and if she and Tyler are ever passing us in the neighborhood when we’re walking, they wave and say hi. I appreciate that they still care about us and that we did business with them.

    There were a few things that we had to get back to them or reach out to them for like putting in work orders to have them come out and fix some things. But it is understandable in some ways and I’m definitely pleased with it. I should get in to it when I need a bigger house but for now, it’s what we need and it’s a good size. It’s definitely much better than the apartment we were in. There’s more space that is helpful with a growing family. Also, there’s definitely been a lot less stress and frustration over the small space in an apartment. It makes cooking and organizing easier and that’s been helpful for me. It’s a convenient and easy process and they met our expectation.

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    Reviewed July 8, 2017

    We purchased a pre-built home from LGI. The quality of the build was not good. We couldn't live in the home through the winter because there was no heat. LGI kept sending the same company out to fix it. Because the guy from that company could not fix it, I told LGI to send someone with experience. Finally, LGI sent a man out who fixed it the first time. Still, it was a big mess. Also, it is hard to get in touch with someone from LGI.

    Additionally, the electrical sockets in our upstairs bathroom went out. And so, we had to get LGI to come and get that serviced as well. When LGI came to fix the sockets, their guy laid hot equipment on the countertop and now it's messed up. We are also waiting for them to come and paint that bathroom. Furthermore, we had no manuals on any of the appliances. We were also told that something is wrong with our outside faucet and that we shouldn't use it as it might kill all our plants. If we can't use it, why would LGI make it available in our home? Overall, we aren't happy right now.

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    LGI Homes
    Response from LGI Homes

    Hi Cynthia,

    We apologize for your experience. That is most definitely not typical of our process, nor a true reflection of our dedication to exceptional customer service. If you have any warranty issues moving forward, please be sure to submit your claim through our online portal at https://www.lgihomes.com/warranty.cfm

    We hope you enjoy your new home.

    Verified purchase
    Sales & MarketingStaff

    Reviewed July 7, 2017

    We had tried to go with LGI Homes in the past at a different location but we decided not to get the home there. But even if we didn’t end up purchasing the home, we had a good experience with the salesman. So, when the time came up, we went back with LGI. Their sales reps were very informative. They answered all the questions that we had. They were really nice and did everything correctly. They buying process was also pretty simple. I’ve only been in my new home for a couple of months but everything seems to be sturdy and built properly. The experience has been positive ever since we first moved in. I love the community, too.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed July 6, 2017

    Buying and building the home was stressful. We started the process a year ago. LGI Homes came up with some options and we chose them because of the price that they had. The house was supposed to be done by December 6. We confirmed that everything’s good a couple of weeks before that so we could turn in our six-day notice to our apartment. Once we did that, we got a call three weeks later that we were delayed by two weeks. And then, once that two weeks came, they almost cancelled the loan on us because of income and other things. Luckily, we’re able to sniggle it and make it work. After much delay, we ended up getting the house, but we almost lost it. However, because of the delay, we had to hire movers. LGI was supposed to pay for our move, but they only paid $200 out of our $800 moving bill. We had to park it around the apartment and I couldn’t get it done by myself. So, the whole thing was frustrating.

    The home wasn’t built when we picked out the lot but it’s not custom and they built according to their plan. Quality-wise, it’s good. No cracks on the walls nor creaks. Everything’s been satisfactory except that they left us without a back-screen door and I can’t get a hold of Nathan, the sales manager. I can’t get into the warranty program online to make a claim nor get calls back to make this happen. And I’m running out of time to get that claim made.

    It was disappointing that once we got done with the sale, we couldn’t get the sales matters on. The sales representative we worked with was great. He was good about calling us back the entire time. I can still get a hold of him, and he even calls me back, but he doesn’t work with LGI Homes anymore. So, that’s not going to do much good. But our new home community is quiet, nice and I’m satisfied with the amenities. I like running the house. There’s a lot of work for the backyard but overall, it’s an improvement over the apartment life.

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    Punctuality & SpeedStaff

    Reviewed July 5, 2017

    We went and looked at the LGI Homes and we really like it. The house was pre-built and the quality was very good. The process of buying was super easy. We had to sign all the stuff and it’s just like buying any other house. The sales representatives were great, very nice and they answered all our questions. Our contact with them was very informative and made the process very smooth. We moved from the city to move back into the country which is where I’m from. I love our community and as soon as the amenities are all built, it’ll be great. We also all like the outdoor grill.

    The only issue we’ve had was that the AC froze on us about a week ago. The builder and everybody had people come out real fast and it’s not like it was down for a week. The AC guys said that we needed to change our vents a little more and that, maybe we needed an extra. My wife emailed LGI and I never knew if she heard back from them or not as everybody’s busy with the holiday.

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    PriceStaff

    Reviewed July 4, 2017

    I was renting a condo and I was looking to going ahead and renting a home. But then I realized that apartments are so expensive. I looked online, ran across LGI and I looked into them. I went to one builder a little earlier but LGI seemed to work for me a little better. I went to them. I looked at the houses several times and it was okay. It was in a good area and was closer to my job also.

    I talked with someone every day and it was really good. They seemed always upfront with me and they made sure I got all the documents for all of that. I've been at my home since February and I haven't had any problems. There are, however, no speed bumps in the neighborhood and people drive there like they’re crazy. There are no speed limit signs either. But other than that, it's been a good experience with LGI Homes so far.

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    PriceStaff

    Reviewed July 3, 2017

    The LGI sales reps were all nice and pretty helpful in guiding me through the steps. The home was already built when I bought it and it didn’t take me three weeks to close. Also, I had all the needed paperwork, especially it was through VA, which was the longest process. But they already had a lender and I liked the interest rate for the VA. Also, I love the community. It's nice and quiet out here. Everything is fine and the only problem I've had was a leak. It could have been high winds on the storm coming through the vent on the roof because it leaked down into the master bedroom through the air vents and I got to get in contact with them.

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    Sales & MarketingStaff

    Reviewed July 3, 2017

    I like LGI Homes’ area, and it’s close to my work. So, I purchased a home from them in February, and their sales representatives were so kind to me. They helped me a lot to get approved. They’re new houses, and the quality of the home is perfect. I also have ten years warranty. LGI has taken care of me.

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    Staff

    Reviewed July 2, 2017

    LGI Homes had what I wanted and it was also in the neighborhood I wanted. I love the community. It’s quiet and a nice neighborhood in itself. I am satisfied with the amenities. LGI's sales reps were friendly and helpful. But LGI missed letting me know about the restrictions with the HOA. I've been told that I could put up a fence around the house and I told them that I wanted a specific fencing when I bought the house. But now, I can’t put that up around the house because it’s not authorized by the homeowners association. It should've been something that was told before. They're not being as informative as it should be when it comes to the HOA. Also, the home was already built but I've had some issues. They didn’t complete the wiring for the garage so they had to come in afterwards and re-do the wiring. And you can also see some of the linings in the bathroom's ceiling.

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    PricePunctuality & Speed

    Reviewed July 2, 2017

    The LGI guy I was with showed me a couple of different models of what was ready to go then and gave me some time to think about what my options were. I chose the house that I liked best and we started the closing process in February. I chose LGI for the price and they did a really good job at streamlining the process as far as walking me through the paperwork once I've been approved. There were a couple of minor issues during the walk through that they fixed right away and it's been pretty good. The LGI community is nice, but it's far from a lot of retail stuff, so I'm a little bit out in the sticks. The drive time and distance are little bit longer, but I leave early, so my commute isn't affected too much.

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    Staff

    Reviewed July 1, 2017

    I saw LGI Homes' ad on Facebook and I called them up, got in touch with the lady, and went down to see the house. They don’t have one that was ready for me when I bought so I had to wait for it until they finish. The house is brand new and the quality of the build was very good. Also, the community's very nice. We got the swimming pool and a place to play tennis. I feel so good and happy with my house. I recommended them to my brothers and a few guys who work with me.

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    Staff

    Reviewed June 30, 2017

    I wasn’t really sure I was going to be able to get a house, especially a new one, but I felt confident that I could after speaking with Derek in LGI Homes in Thornton. I estimated what my credit score was and he got me into one of the ones in Thornton, which was really out of my budget. But I did find one in Lochbuie that was in my budget. We did our deal with Dawn then and it worked out pretty good. Both of them were really good. Derek made me feel confident after talking to him and Dawn held my hand through the whole thing and kept telling me everything was going to work. I didn’t expect for it to work out but it did. I listened to her and we walked through it. It was a good experience.

    What had happened was it must not have worked out for someone else when they were buying it. I went up to Lochbuie and they were sold out. But they called me the next week and they said they had two houses opened up. One was the one my wife picked out and one was the one I picked out. We ended up getting the one that I picked out, which was on the perimeter of the site. It faces a farmland and we don’t have anybody behind us, so it's nice. Usually, it's what the wife wants but it was mostly because the backyard was too small and we have dogs.

    We put our thousand dollars November 28th and signed everything and did the deal on December 30th so, it was pretty fast. The quality is really good. I'm a carpenter by trade and when I went to go hang my TV up, I noticed that the studs were 24-inch on center instead of 16. They were using two by sixes because it was a two-storey house. When you use the two by sixes, you can go back to the every 24 inches.

    Also, the community is a nice feel. When I first started looking, one of the things that I wasn’t going to do was get into a homeowners’ association but here I am. So I'm going to get involved with the homeowners’ association and get into the community. There are parks and it's nice. It's crazy because my stepson and his girlfriend moved in with us. They're getting ready to have a baby and there are three other pregnant ladies on our block. It's a baby neighborhood now. My wife and I didn’t know that her son was going to be coming to stay with us. We've got grandchildren, so we're not thinking about having any more kids. That’s for sure. But now, we have one coming.

    The new home is a vast improvement not just on my quality of life, but the happiness. It still seems surreal almost after six months. It's like, “Is it really true this is my house?” Like when I pay my payments, I'm happy to pay them and not thinking my mortgage is due. It feels good to be able to pay and I'm not having to struggle. It's been a real blessing and a great journey.

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    Customer ServicePriceStaff

    Reviewed June 29, 2017

    LGI Homes was the only one that had a home in a month ready for me. At that time, I needed a home as soon as I can. And I liked the house, too. So, that was the main reason for me going to them. Their sales rep was pretty good - very nice and very helpful. She did anything that I needed. I have recommended LGI Homes to anybody that asked for a new house. They have good prices, good quality, and nice neighborhoods. However, the community is a bit far away from Dallas where most of the people work so they don’t like it. Nevertheless, the house has been perfect for us. It's a big blessing for me and my family. It's away from the city so it's really very quiet and relaxing. LGI Homes also provide awesome service. I got a single roof that will blow out if there's a wind and the next day morning, they were there fixing it. So, they were good about warranty issues. So far, LGI Homes has been doing a great job for me. They are very professional and they respond quicker. There's nothing else that I can ask for in a builder. I have no complaints about them. Overall, I'm happy with everything.

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    Sales & MarketingStaff

    Reviewed June 28, 2017

    When my wife and I were looking for a house, I was looking on a lot of stuff. I was scrolling through Facebook, saw a post and we looked that in. LGI Homes was the first one I saw. There were other builders, but they were way more than where we wanted to be. The LGI sales reps were good. They greeted us well and told us exactly what to expect. I bought a pre-built home and they ran a full test on the house for a good week to see if everything was working, and the only issue we had is one of the restrooms. Other than that, they’ve addressed every other problem.

    The community we live in is a lot better. Through interactions with other neighbors, we know we're going to be here for a while. I've already talked to four of them, and they all seemed very nice and helped out a lot. I've gotten from other coworkers I worked with that they don't know who their neighbor is and they've been living in their community for 10 years. I've barely been here for six months, and I can already pinpoint five of my neighbors.

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    Staff

    Reviewed June 26, 2017

    LGI Homes was the one that provided a better loan program in our area. Our sales rep, Sandra, was really good with us. She explained everything in detail on what to expect and the process. Then we worked with the loan officer who helped us out as well as far as the process and what to expect. We like the spacing of the houses in the community. They're not too close together and the yards are pretty big. We also feel good about the quality of the prebuilt home that we got and we're satisfied with the amenities that LGI offered. Overall, it was an easy, painless and great experience.

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    Customer ServiceStaff

    Reviewed June 25, 2017

    My experience with LGI Homes started off very positive and I was excited that I might finally have a home that I could truly call my own. My family and I went out on a Saturday afternoon and met with Will, my daughter was excited and having a hard time containing herself. Will was awesome dealing with her and keeping her busy so that we could get the matters at hand. I filled out the paperwork, ran my credit report and found that I just needed some kind of open credit. He told me to get a credit card (he even gave me info about where to get an easy card), told me to call him once I was approved for the card and he would rerun my credit 10 after the approval.

    Needless to say I did get the card and it's now been 3 weeks since I got approved for the card I have not heard anything from Will. I have contacted his office several times and have had no response from Will. I am beginning to wonder if this is truly a legit program or just a sick game, my dreams of finally giving my children a home of their own seems to have been brought to a near reality and shattered. I'm truly disappointed with how this has turned out.

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    LGI Homes Company Information

    Social media:
    Company Name:
    LGI Homes
    Company Type:
    Public
    Ticker Symbol:
    LGIH
    Year Founded:
    2003
    Website:
    www.lgihomes.com