LG Air Conditioner Reviews

Bought a 3 split airconditioner system Dec'16. Really cold and nice for a few months. Less than a year later, my unit started to rattle really loudly. 4-5 motor changes later, I forced them them to change the whole unit. To their credit, they did that. Then it started rattling again. Changed the motor again. Finally stopped rattling. But then it was no longer as cold as before, and even on low speed it's quite loud compared to others.

I have bought 1.5 ton LG air conditioner one year ago.. But didn't get any service yet.. Customer service didn't reply properly. I have never experience this type of service.. I will never buy any product from hell G..

I bought a window LG Dual Inverter 15 months ago. I read many reviews and they were very negative but the "low noise thing" was hard to beat. Yes it is "low noise" at low speed but still worked good for my needs. Now it is freezing in the front coils. I have used the unit less than 6 months as I don't live permanent where it was installed. LG service is non-existent and now the warranty is expired. Also the front grill looks CHEAP in appearance and one or two clips broke during installation. I will never ever buy anything from that brand and much less any appliances from Home Depot.

In May of 2012 I installed an LG mini-split ductless HVAC system at a cost exceeding $7,000. The system was flawed from the very beginning with water leaks. After 18 months the internal wall units began to whine and had to be replaced, that cost another $2,500. In February of 2020 I reported a no heat situation, which was diagnosed as a refrigerant leak. This is where it gets really bad: I was told by LG Customer Support to contact the original installer, who informed me they no longer support LG products. I contact LG Customer support making them aware of the situation, they gave me the names of three service companies within 25 miles that service LG products.

Worst LG made my life worst. I am a customer with all the details LG KS-Q18GWZD 1EA 45990.00 EAN#:8806098337750 8415. I have called the customer support. After 3 week found my ac has stopped cooling. The technician said there will be senior which will be assigned and they close the case I got frustrated and call ever possible manager and region manager here in Delhi but they never care Mr. Satya **. He is a regional manager as I was told and he always says that he is in meeting. So can you expect somebody like this to behave with you when you buy their product for 47000 almost and you expect them not to give you replacement after 3 weeks after giving my precious time to them waiting for technicians and the thing is I have purchased the expensive one just to make sure that I should not face any problem. This is what they have done to me. The season is gone and they gave no ** about the customer.

My advice is to not purchase a LG product. The unit did not work. Contacted the LG Customer Service for advice. Was connected to a lady in the Philippines who spoke "OK" English, she had no technical knowledge of A/C units. She referred to a written "protocol", the advice, leave the unit on for 24 to 48 hours. When I asked her why? She simply could not answer. Really a pitiful attempt to help the customer. Good manufacturers offer advice, LG just wants the sale, they operate under "Buyer Beware" and my advice is to be "beware" when purchasing from LG, if it works great, if it does not, do not expect any help from LG.

I spend more time working this remote control than I do my TV remote. It's impossible to correctly adjust the temp to a comfortable setting. Half the time it doesn't even kick on. I've had to turn off power at the breaker multiple times to reset the system. User manual is useless.

They have no customer support; their manual is a gibberish translation; all they do is tell you that you have to pay for a service call to get a question answered about the operation of your system. If I had known that their "technical support" was non-existent, we would not have bought their products.

We had an LG Ductless AC/Heat pump installed one year ago and now it will not blow warm air. We have tried to contact the company for 5 straight days. There is NO WAY to get through to the company to exercise the warranty. It is not worth anything since no one at the company will answer phone/email/chat inquiries. Do not make the mistake of buying LG products.

I bought an LG Window Unit LW2416HR about 14 months ago. It is a large unit, 23,000 BTU with heat. It lasted 11 months before shutting down constantly with Code 134. That code means excessive heat and pressure according to a local AC technician. I contacted Home Depot about the problem both locally and their Corporate Headquarters. They said after three months I must contact LG directly. After contacting LG and submitting all the required documentation, I was given a case number and told to wait 3-5 days.

Purchased new thru-the-wall air conditioner and it does not cool. We contacted the wholesaler we bought the unit from (RSC) and their only response was, "You have to call LG technical support." LG was contacted - several automated transfers and extremely long on hold times. They indicated that someone would contact us to schedule a time for repairs. A week later we still haven't received service. Spent another few hours on hold today to finally talk to a human that assured me that someone will contact us within 24 hours for service. We have installed several LG units in past without issues, but after this experience I will have a tough time dealing with the distributor or LG on any future purchases.

In 2010 I had installed a LG duct-free mini split with one larger unit and 2 smaller ones at a cost of $8,000. I went through Home Depot to find the product and installer. Since that time the unit has failed 3 times, costing over $800. Each time the company said the failed part was out of warranty. Recently I spoke to an independent installer who said he had had the most trouble with LG air conditioners. The company was difficult to contact and not available after business hours. He recommended Fujitsu or Mitsubishi as far more reliable products. I am now in the process of replacing the LG with a Fujitsu system.

Customer service reps & executive team rep keep giving me the run around re-approving my proof of purchase so that they can delay replacing my A/C when the compressor is not working properly. The company is not honoring their warranty for this new A/C. Customer service rep actually lied about submitting additional info to the returns authorization dept. and executive team rep stated that she is now starting from scratch. Now I am told I have to wait again for their decision which will take additional time due to the holiday last week which they are catching up from. At this rate maybe they will make some kind of decision once the summer is over. It looks like I will have to buy another A/C which will definitely not be an LG.

I bought an LG thru the wall AC last June. It worked great last summer and early fall. Living in the northeast obviously it wasn’t used all winter. I turned it on about a month ago and it’s not working. I have spoken to every person in India explaining it’s still under warranty. I have sent too many pictures to their website as you have to, to send a message. I have a piece of junk AC that’s worthless. If I can find a US address my next step is small claims court. Either fix it or replace it. AC’s this day in age should last close to ten years, not 6 months.

I bought this portable air conditioner/heater for a 16 x 16 room. First year it worked. Second year all it will do is blow air, no heat or cooling. NOW try to find anyone that repairs these units! Good luck!!! I have been on the phone with LG over 1.5 hours and nothing. They will tell you to drive all over the state, and a lot of these service places don't work on these units. NEVER would I have bought this knowing what I know now!!!!

LG 12,000 BTU window unit model # LW1216ER. Purchased over 3 years ago. Suddenly the compressor is continuing to run after completely powered down. Never cycles. Resorted to utilizing the "tester button" on cord plug in order to kill the compressor. Thought it was an isolated incident but upon contacting LG via chat the assistant failed to understand the situation, suggesting that the unit was located too close to a heat source and instructed me to try the econ mode which in no way corrects the problem.

We purchased a 2 unit LG duct-free split system on April 15, 2016. The recommended filter cleaning is once a month. Each unit only operates about 8 hours a day. When the filters are removed, there is very little particulate matter on the screen. We even added the recommended 3M filters inside the interior of each unit. However, we have had to have the plastic blower wheels removed and cleaned because of extreme dirt and grime attached to the wheel.

I bought a very high end portable LG air conditioner and it has leaked inside the unit since the first day I bought it. I called and they sent a service technician who told me I needed to just put a hose on it so the water could drain out. I DID THAT. Guess what? It leaks from inside the unit even with hose on. Every night I have to turn machine on its back to get the water that sitting inside the unit or it just will start spilling all over my floor. I can't get inside as it sealed but you can see where it drips from a cylinder.

I purchased my air conditioner for my Grandson bedroom, and around 2017 I received a notice from LG about a recall on my unit. Model Lp0814nr. I contacted LG and the services came. Took last than two minutes and was done. I run the unit for very little time after in 2017. In 2018 I set up the unit and with just a few day I got an error code (E2) display on the panel, did all that is require but nothing will allowed unit to start again.

Portable air conditioner - The manual states that there is internal evaporation and no draining is required. This is false. No drain hose is provided although there is a drainage port. Water drains down the inside onto the floor. I called for help in ordering a drain hose. Customer service is worse even than the product. I was told to go on Amazon and choose a hose for myself. Never will I buy another LG product.

LG Mini Split - Mini Dual Ductless HVAC customer tech support. The worst I have ever seen. I would not buy this product no matter how good it is because their customer service is so bad. Just terrible. No email support. Phones just go into endless music. One hour, two hours... 1-888-865-3026 good luck. Basic information like indoor - outdoor product/model compatibility not available. No one knows...

I bought this AC June 13, 2017. Never used it. Sat in box until today 7-1-18. It won't run. Upon inspection there's 2 pieces of foam blocking the fan from moving. Warranty just exp 2 weeks ago. I paid 500.00.

Always on hold at least 45min. then get a runaround. The worst customer service of anybody I've ever dealt with. Unit is under warranty. Have order #, case # and part #. But nobody will send the part. In fact the last time I called they couldn't find any record of me at all. Just saying never buy a LG product if you expect any customer support after the sale.

I bought LG split AC 2 years ago and barely cools. My contractor has taken a look twice and mentioned that the unit just drops pressure in a month and hence does not cool. I have tried calling customer support multiple times and they just put me on hold. Such a waste for 5K dollars. If LG support is seeing this please reach me at **.

Model # LW1216ER: Do not purchase this Chinese piece of junk, lasted a year and 10 days after warranty expired. Compressor stays running even after manually or remote controlling it off, must unplugged from AC outlet. This can be a potential fire hazard and you can come to no home and God forbid your pets. This company needs to recall this unit and repair it with quality relays or get sued. China can copy a product to a tee but use inferior parts, watch out for their dog food as well as it's poison our pets and their toys kill our toddlers with chemicals they use. I did not know LG was made in China or I would have never purchased this junk.

I only wish I could give 0 stars. I've had the system for 2 years now and it has never worked properly. Installed in March of 2016 and within two months the a/c was blowing warm air. I had the installer come back and he said the condenser was bad. I called LG and told them I had the LG mini split system and they said, "You need to call the commercial dept for mini splits," and gave me a 1-800 #. Called the 800 # and was put on hold for 36 minutes before I gave up.

I have been using the small LG window unit for approximately 1 year. It's not an expensive unit and the model number is not visible on the front. No remote was a mistake. I should have gotten a higher end unit. The temperature control is the worst I have ever seen. You will be uncomfortable before it turns on and again before it turns off. Getting up to turn it on and again to turn it off is not for me. I will be taking it out and putting some rounds through it. Moving the thermostat to another location has not helped at all. And due to the safety plug a remote plug will not work. If you are thinking of buying a inexpensive ac unit get one with a remote.

I have had my free standing LG air conditioner for 10 years or more and the only thing that happened was a code to let me know to empty the water out and then I pressed the reset button on the plug which put it back to normal. Have also washed filter every 2 weeks and I live in South Florida so it gets used a lot.

The conditioner cooled for only two summers of moderate use, by the third season it powered up and both the fan and compressor turn on but only non cooled air came out. I tried to access the innards to check for coolant leak but it was impossible to remove the rear case after removing all the screws (14) fastening it closed. While it is a good looking product with convenient controls the fact remains that it has some major inferior internal design problems with the cooling system.

I purchased a $400 LG air conditioner 3 years ago and after 2 years it quit working although I often clean the filter and empty the water. I've been purchased a second $400 LG air conditioner which lasted one season with the same results. This product is garbage and you rip off your customers as I have seen several similar reviews. Your company should not be allowed to steal people's money like this.

Bought this 6000 btu LG ac unit and the unit is not working. The compressor doesn't turn on. Will never buy another product from them. This unit is 14 months old and I am elderly on a limited income. Stay clear of this so called company.

I am in the process of looking for an affordable 12000 BTU window A/C. My similar LG unit has just died after 10 years of great service. I am considering another LG, but with some of the reviews, I'm not sure if the quality is still there. My LG unit had all of the features that I desired and could really chill a large bedroom, foyer and a small bathroom. Hope I can find a repeat of what I'm losing.

15 years ago, I purchased a 10,000 BTU LG window air conditioner. At the time, they were a top rated a/c maker. It lasted 10 years with only one servicing for refrigerant. When the compressor went out after 10 years, I replaced it with a new 10,000 BTU LG in 2012. In just over two years, it broke - it would not turn on. It was the control panel circuit board and cost almost as much to repair as the purchase price. The authorized LG repair company said that this had become a common problem with many LG appliances. The circuit board was replaced in the Spring of 2015, but a bit over two years later, the same problem has happened again.

Purchased LG INVERTER AC from Reliance Digital and found there is cooling issues from the first day and started complaining with Reliance Digital as well as LG. Min temperature even after 2 hrs of continuous cooling is 22°C only. Service engineer informed that company is stopped replacing of faulty AC, but will repair only. Please think twice before purchasing AC from LG.

Bought LG AC just 8 months ago. Service guy giving irrelevant reply to us when called for service. His service is worst. Kindly make sure service guy is really doing service to customers or not. Please don't buy LG AC as they have not called for service or not done service properly.

I bought a LG portable Air conditioner unit on eBay (LG LP1414GXR). It died on me 3 months into services. LG fixed it under warranty. It died again a month after 12 month warranty expired. LG has refused to fix the product. Due to poor quality of product and service I would not recommend LG products to anyone. This was the last LG product that I purchased, no more LG products for me.

I live in an apartment that my son owns and two of two the rooms each have an LG window air conditioner/heater in it. They are both about two years old and I have 1 of those years enjoyed them perfectly. Last week 1 of them stopped working so I needed a repairmen whom promptly came (within two days). I live in southwest Florida. The repairmen was from LG and was very professional and courteous and provided great work.

My experience with LG (Lucky Goldstar) products has been consistently poor. Their air conditioners vibrate and are noisy. I also purchased a Goldstar dehumidifier that had to be tossed because the membrane panel went bad. When I was on vacation in Mexico, the room had an LG wall unit that, big surprise, vibrated and made different noises! Is it so hard to manufacture an air conditioning unit that runs quietly? I would avoid purchasing any products from this company as they are of a consistently inferior nature. LG is quite the contrast to Samsung, another Korean corporation that makes high quality, durable products.

I purchased AC last year. I lodged a complaint in customer service during warranty period. Engineer came and found product damage. Engineer said this will be replaced as soon as we receive the product. I called many times. No response. After two months, they said I need to pay since it is out of warranty. How we can trust such a fraud company. They do pricing the products including the charges of warranty. Please careful.

The LG Company has started corresponding with me. It is being resolved