LG Air Conditioners

LG Air Conditioner

 3.9/5 (134 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Find an Air Conditioners partner
Banner image

Need help with an HVAC system?

Get connected with a professional near you on HomeAdvisor

Find Pros Now

About LG Air Conditioner

LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Banner image

Need help with an HVAC system?

Get connected with a professional near you on HomeAdvisor

Find Pros Now

LG Air Conditioners Reviews

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about LG Air Conditioners?
How do I know I can trust these reviews about LG Refrigerators?
  • 3,847,969 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 2 Reviews 10 - 40
Rated with 1 star
Verified Reviewer
Original review: Aug. 27, 2020

I purchased LG portable a/c, model number LP1017WSR, from Walmart on 07/02/2019. On 05/03/2020, I filed a warranty claim with LG because the unit leaked all over the carpet. Over the last 4 months, I have talked to LG customer service reps 7 times! After a month and 1/2, I finally was referred for a service call. In July, the 1st repair person was sent out and determined two parts needed replacing. The parts were ordered, but one came in damaged and had to be re-ordered. Two weeks later a DIFFERENT repair person came out to replace the ONE part that was received. However, he did not know how to replace the part. He asked to take the a/c with him so he could research how to make the repair.

We finally heard from the FIRST repair person that the unit was ready to return to us. He was supposed to deliver it on August 24, but he didn't show up and we haven't heard from him. But honestly I have NO confidence that this unit has been repaired correctly and I cannot take the chance that it will leak into the carpet again, as it is located in a rental home.

I called LG again on August 11 and explained all of this to the service rep, Amelia. I also stated that I am tired of dealing with this situation, have no confidence in this product or LG in general and I want a refund of the total amount spent on the a/c unit; $349. She assured me she would send my complaint to the Resolution Unit and I would hear something within 4-5 days. She also said she would PERSONALLY keep track of the status of my request and call me back. After hearing nothing AGAIN, I called and talked to Amelia again on August 18. She said the Resolution Unit had not made any progress on my request. I again strongly stated that I want a refund for this unit and they can have it back! She said she would discuss the issue with her supervisor and promised to call me again within 24 hours.

I finally heard back 2 days later and was told that all LG could do is continue to sent repair people out until one of them tell LG that the unit cannot be repaired. That is the only way for me to get a refund. I have filed a complaint with the Better Business Bureau and I will go to every website I can find to promote the truth... DO NOT purchase LG products because they do not stand behind them.

LG Air Conditioners response

Hello Mary. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

Thank you,

LG

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 15, 2020

Mini split was installed only 4 months ago, the bedroom unit now does not blow cold, and it’s 100+. Here’s the problem. The installer says LG has terrible service and they can’t get any help to repair it? I’ve read similar reviews online, so here we sit in a hot house having paid a lot of money for this system!

LG Air Conditioners response

Hello William.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 21, 2020

My son's LG portable air conditioner caught on fire in the middle of the night. Which resulted in damage to my carpet. Now LG wants a receipt I don't have. The purchase was 5 years ago. Do not buy LG!!!

LG Air Conditioners response

Hello Sarah.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

Thank you,

LG

9 people found this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: June 18, 2020

I stop using an AC in my room. I only have two windows in my room. It made my room dark can’t just lift and take out so on cool nights I just had the one window. Three years ago my son got an LG. He loved it. So easy to use. Has a unit inside and all you need to put in window is the hose. So I got two 3 years ago. Last year bought my niece one. Depending on the size of the room is how you decide which model to get. We all love them. I give it a ten if you don’t have central air.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 18, 2020

Bought a 3 split airconditioner system Dec'16. Really cold and nice for a few months. Less than a year later, my unit started to rattle really loudly. 4-5 motor changes later, I forced them them to change the whole unit. To their credit, they did that. Then it started rattling again. Changed the motor again. Finally stopped rattling. But then it was no longer as cold as before, and even on low speed it's quite loud compared to others.

3.5 years later. Compressor motor started a loud whine that can be heard through the wall. Extended warranty only included parts. Fair enough. So here's the bill for a unit that still under warranty:

$100 - for the initial appointment to check.
$550 - For the 'labour' to repair/replace the 'free under warranty' component.

$80 - to top up gas.

$730.

Wait, there's GST on top of that. So, to repair a compressor under covered under warranty, it's almost $800, or about 32% of the cost price to do so. Cheaply made. Poor quality rubbish. Only good for the start, so I guess you can get that if you're running a temporary construction site for 1-2 years to use and throw away.

LG Air Conditioners response

Hello Aaron. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

Thank you,

LG

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 13, 2020

I have bought 1.5 ton LG air conditioner one year ago.. But didn't get any service yet.. Customer service didn't reply properly. I have never experience this type of service.. I will never buy any product from hell G..

LG Air Conditioners response

Hello Mukesh. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

Thank you,

LG

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 23, 2020

I bought a window LG Dual Inverter 15 months ago. I read many reviews and they were very negative but the "low noise thing" was hard to beat. Yes it is "low noise" at low speed but still worked good for my needs. Now it is freezing in the front coils. I have used the unit less than 6 months as I don't live permanent where it was installed. LG service is non-existent and now the warranty is expired. Also the front grill looks CHEAP in appearance and one or two clips broke during installation. I will never ever buy anything from that brand and much less any appliances from Home Depot.

LG Air Conditioners response

Hello Romano. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

Thank you,

LG

6 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: March 14, 2020

In May of 2012 I installed an LG mini-split ductless HVAC system at a cost exceeding $7,000. The system was flawed from the very beginning with water leaks. After 18 months the internal wall units began to whine and had to be replaced, that cost another $2,500. In February of 2020 I reported a no heat situation, which was diagnosed as a refrigerant leak. This is where it gets really bad: I was told by LG Customer Support to contact the original installer, who informed me they no longer support LG products. I contact LG Customer support making them aware of the situation, they gave me the names of three service companies within 25 miles that service LG products.

One number was out of service, one guy said he's on medical leave and cannot help. Only one of the three Companies took the call, but they informed me they do not travel outside their service territory. Again, no luck finding someone to service my LG system. I have extended my search by emailing the LG warranty support organization and have asked for someone from LG to help resolve the matter, that was 3 days ago - no response! At this point I'm facing a replacement of the LG system after spending almost $10,000 on a system that's flawed and non-existent customer support. I've learned my lesson - no more LG drama and pain for me; I'm moving on from this very expensive and frustrating lesson. I hope you've learned something from my painful story. No more LG for me, I don't need the stress, excessive cost and drama that come along with LG.

LG Air Conditioners response

Hello Richard. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

Thank you,

LG

6 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Feb. 13, 2020

Worst LG made my life worst. I am a customer with all the details LG KS-Q18GWZD 1EA 45990.00 EAN#:8806098337750 8415. I have called the customer support. After 3 week found my ac has stopped cooling. The technician said there will be senior which will be assigned and they close the case I got frustrated and call ever possible manager and region manager here in Delhi but they never care Mr. Satya **. He is a regional manager as I was told and he always says that he is in meeting. So can you expect somebody like this to behave with you when you buy their product for 47000 almost and you expect them not to give you replacement after 3 weeks after giving my precious time to them waiting for technicians and the thing is I have purchased the expensive one just to make sure that I should not face any problem. This is what they have done to me. The season is gone and they gave no ** about the customer.

NEVERRRR EVERRR MAKE MISTAKE BUYING LG PRODUCT. I am possibly posting this every social media and everywhere with the proof that they never changed my ac. And never bothered. I have useless product hanging here. LG IS WOSTTT...!!!! NO TO Lg never.... Humbly request is to take the screenshot and viral this as much as you can. I am ready for every video proof and paperwork.

LG Air Conditioners response

Hello Augustine. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

Thank you,

LG

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 14, 2019

My advice is to not purchase a LG product. The unit did not work. Contacted the LG Customer Service for advice. Was connected to a lady in the Philippines who spoke "OK" English, she had no technical knowledge of A/C units. She referred to a written "protocol", the advice, leave the unit on for 24 to 48 hours. When I asked her why? She simply could not answer. Really a pitiful attempt to help the customer. Good manufacturers offer advice, LG just wants the sale, they operate under "Buyer Beware" and my advice is to be "beware" when purchasing from LG, if it works great, if it does not, do not expect any help from LG.

18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 12, 2019

I spend more time working this remote control than I do my TV remote. It's impossible to correctly adjust the temp to a comfortable setting. Half the time it doesn't even kick on. I've had to turn off power at the breaker multiple times to reset the system. User manual is useless.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 5, 2019

They have no customer support; their manual is a gibberish translation; all they do is tell you that you have to pay for a service call to get a question answered about the operation of your system. If I had known that their "technical support" was non-existent, we would not have bought their products.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 11, 2019

We had an LG Ductless AC/Heat pump installed one year ago and now it will not blow warm air. We have tried to contact the company for 5 straight days. There is NO WAY to get through to the company to exercise the warranty. It is not worth anything since no one at the company will answer phone/email/chat inquiries. Do not make the mistake of buying LG products.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 15, 2019

I bought an LG Window Unit LW2416HR about 14 months ago. It is a large unit, 23,000 BTU with heat. It lasted 11 months before shutting down constantly with Code 134. That code means excessive heat and pressure according to a local AC technician. I contacted Home Depot about the problem both locally and their Corporate Headquarters. They said after three months I must contact LG directly. After contacting LG and submitting all the required documentation, I was given a case number and told to wait 3-5 days.

After 7-10 days they finally called and said no technician is available in our area. Since the one year warranty had expired with all the delays and waiting, we were told nothing more could be done. We have bought three large LG window unit air conditioners. One lasted four years, one lasted 2 years, and the last one lasted a little over eleven months. The one that lasted four years also displayed code 134. The second one lasted two years before the fan motor started making a growling sound. The newest one started shutting down and displaying code 134. We followed all operating manual instructions about cleaning filters, shading the unit, etc. Nothing worked. Getting a technician to work on one of these units in a small town or the country is difficult or impossible. LG has a quality control problem with their largest window AC units. Home Depot should stop selling the largest LG window units.

5 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Aug. 8, 2019

Purchased new thru-the-wall air conditioner and it does not cool. We contacted the wholesaler we bought the unit from (RSC) and their only response was, "You have to call LG technical support." LG was contacted - several automated transfers and extremely long on hold times. They indicated that someone would contact us to schedule a time for repairs. A week later we still haven't received service. Spent another few hours on hold today to finally talk to a human that assured me that someone will contact us within 24 hours for service. We have installed several LG units in past without issues, but after this experience I will have a tough time dealing with the distributor or LG on any future purchases.

6 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: July 23, 2019

In 2010 I had installed a LG duct-free mini split with one larger unit and 2 smaller ones at a cost of $8,000. I went through Home Depot to find the product and installer. Since that time the unit has failed 3 times, costing over $800. Each time the company said the failed part was out of warranty. Recently I spoke to an independent installer who said he had had the most trouble with LG air conditioners. The company was difficult to contact and not available after business hours. He recommended Fujitsu or Mitsubishi as far more reliable products. I am now in the process of replacing the LG with a Fujitsu system.

8 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: July 21, 2019

I am writing this review after use of LG air conditioner from last 4 years. I bought an inverter AC four year ago. It was installed in room just after 2 days of purchasing. I found it very efficient in terms of cooling as well as energy efficiency. This is the Best Inverter AC.

15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 9, 2019

Customer service reps & executive team rep keep giving me the run around re-approving my proof of purchase so that they can delay replacing my A/C when the compressor is not working properly. The company is not honoring their warranty for this new A/C. Customer service rep actually lied about submitting additional info to the returns authorization dept. and executive team rep stated that she is now starting from scratch. Now I am told I have to wait again for their decision which will take additional time due to the holiday last week which they are catching up from. At this rate maybe they will make some kind of decision once the summer is over. It looks like I will have to buy another A/C which will definitely not be an LG.

6 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: June 26, 2019

I bought an LG thru the wall AC last June. It worked great last summer and early fall. Living in the northeast obviously it wasn’t used all winter. I turned it on about a month ago and it’s not working. I have spoken to every person in India explaining it’s still under warranty. I have sent too many pictures to their website as you have to, to send a message. I have a piece of junk AC that’s worthless. If I can find a US address my next step is small claims court. Either fix it or replace it. AC’s this day in age should last close to ten years, not 6 months.

8 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: June 4, 2019

I bought this portable air conditioner/heater for a 16 x 16 room. First year it worked. Second year all it will do is blow air, no heat or cooling. NOW try to find anyone that repairs these units! Good luck!!! I have been on the phone with LG over 1.5 hours and nothing. They will tell you to drive all over the state, and a lot of these service places don't work on these units. NEVER would I have bought this knowing what I know now!!!!

14 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: May 2, 2019

LG 12,000 BTU window unit model # LW1216ER. Purchased over 3 years ago. Suddenly the compressor is continuing to run after completely powered down. Never cycles. Resorted to utilizing the "tester button" on cord plug in order to kill the compressor. Thought it was an isolated incident but upon contacting LG via chat the assistant failed to understand the situation, suggesting that the unit was located too close to a heat source and instructed me to try the econ mode which in no way corrects the problem.

After reading through the user reviews on the LG website I found that this is a widespread issue and LG refuses to acknowledge claiming they simply don't understand the problem. This is a confirmed fire hazard and feel that a recall needs to be made in order to replace the relay at fault due to it becoming "stuck". The units are not cheap and I’m not asking for a total replacement, just a repair. Planning on contacting the users experiencing this issue and collect signatures with customer’s complaints and hoping to file suit.

21 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 12, 2018

We purchased a 2 unit LG duct-free split system on April 15, 2016. The recommended filter cleaning is once a month. Each unit only operates about 8 hours a day. When the filters are removed, there is very little particulate matter on the screen. We even added the recommended 3M filters inside the interior of each unit. However, we have had to have the plastic blower wheels removed and cleaned because of extreme dirt and grime attached to the wheel.

This servicing has been done twice now for the interior units at considerable expense because we were told this problem is a result of our failure to keep the filters clean. Even our installer admits that we have a clean house. Along with the filthy blower wheels, we've also had the bedroom unit leak water inside the house on our bed several times. I am thoroughly disgusted with this LG product and wish we had never gotten involved with this brand. It kind of goes along with a LG television that was less than 2 years old that just went to a black screen one night with no warranty left for this problem. Believe me, we will not be buying anything produced by LG again.

19 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 20, 2018

I bought a very high end portable LG air conditioner and it has leaked inside the unit since the first day I bought it. I called and they sent a service technician who told me I needed to just put a hose on it so the water could drain out. I DID THAT. Guess what? It leaks from inside the unit even with hose on. Every night I have to turn machine on its back to get the water that sitting inside the unit or it just will start spilling all over my floor. I can't get inside as it sealed but you can see where it drips from a cylinder.

When I called back they said it was out of warranty and there was nothing they could do... They told me to contact SoCal tech and when I did they said they don’t work on those anymore for LG. Probably because they are so poorly made. I paid over 400 bucks and the thing has never worked and they won't help me. And they can't even provide a paid service technician... So I either mop up water every day or buy a new one. BUYER BEWARE.

19 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 16, 2018

I purchased my air conditioner for my Grandson bedroom, and around 2017 I received a notice from LG about a recall on my unit. Model Lp0814nr. I contacted LG and the services came. Took last than two minutes and was done. I run the unit for very little time after in 2017. In 2018 I set up the unit and with just a few day I got an error code (E2) display on the panel, did all that is require but nothing will allowed unit to start again.

I call LG very nice at first, was told that I will be getting a technician on the 8-11-2018, was call right back was told my unit is no longer in a recall, that was fix in 2017 and that the services call have been cancel, I was told after a lengthy conversation that a new unit will be sent to me that I must sent my unit to them, that was a lie (No record of any of the conversation). 8-11-2018 I received a call from the technician. He is on his way, I call him back explained what was told to me on the telephone about a new unit been sent in the near future, so he never came. Shortly after LG call me ask why? I explained because what I was told by another Customer services person but no notes.

Another appointment was set, for 8-14-2018, I wrote to the company via email, was told that that appointment was cancel because my recall was fix, however I never had a problem with my air conditional only after that so call recall was fix. I was direct again to call the recall center with no luck so here I am today, complaining about an item that it supposed to work but is not. I sent another email today. But to be honest all that I wanted was to have my unit fix. Nothing also, LG is a very big company and there were 3 air conditioner in a recall list. I wonder how many customer are having this same issue. I thought that someone must be aware of this since this company have a call center but the customer services never have notes about the callers. That is my experience.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 18, 2018

Portable air conditioner - The manual states that there is internal evaporation and no draining is required. This is false. No drain hose is provided although there is a drainage port. Water drains down the inside onto the floor. I called for help in ordering a drain hose. Customer service is worse even than the product. I was told to go on Amazon and choose a hose for myself. Never will I buy another LG product.

20 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 2, 2018

LG Mini Split - Mini Dual Ductless HVAC customer tech support. The worst I have ever seen. I would not buy this product no matter how good it is because their customer service is so bad. Just terrible. No email support. Phones just go into endless music. One hour, two hours... 1-888-865-3026 good luck. Basic information like indoor - outdoor product/model compatibility not available. No one knows...

15 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: July 2, 2018

I bought this AC June 13, 2017. Never used it. Sat in box until today 7-1-18. It won't run. Upon inspection there's 2 pieces of foam blocking the fan from moving. Warranty just exp 2 weeks ago. I paid 500.00.

24 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 21, 2018

Always on hold at least 45min. then get a runaround. The worst customer service of anybody I've ever dealt with. Unit is under warranty. Have order #, case # and part #. But nobody will send the part. In fact the last time I called they couldn't find any record of me at all. Just saying never buy a LG product if you expect any customer support after the sale.

20 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: June 14, 2018

I bought LG split AC 2 years ago and barely cools. My contractor has taken a look twice and mentioned that the unit just drops pressure in a month and hence does not cool. I have tried calling customer support multiple times and they just put me on hold. Such a waste for 5K dollars. If LG support is seeing this please reach me at **.

20 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 9, 2018

Model # LW1216ER: Do not purchase this Chinese piece of junk, lasted a year and 10 days after warranty expired. Compressor stays running even after manually or remote controlling it off, must unplugged from AC outlet. This can be a potential fire hazard and you can come to no home and God forbid your pets. This company needs to recall this unit and repair it with quality relays or get sued. China can copy a product to a tee but use inferior parts, watch out for their dog food as well as it's poison our pets and their toys kill our toddlers with chemicals they use. I did not know LG was made in China or I would have never purchased this junk.

39 people found this review helpful
Loading more reviews...

LG Air Conditioners Company Information

Company Name:
LG Refrigerators
Year Founded:
1958
Address:
201 James Record Road
City:
Huntsville
State/Province:
AL
Postal Code:
35824
Country:
United States
Website:
www.lg.com