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About LG Air Conditioner
LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget.
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Reviewed Sept. 17, 2021
We purchased an LG window unit on 07/15/2020, on 07/23/2021 the LG window unit stopped cooling. A week just after the year purchase, Wow! LG had one of their own technicians (Mauricicio **) come out which he was not able to diagnose the unit. So he said he would call LG to determine what the next step was. He did say that they would possibly refund us or give us a new unit if too expensive to fix. We corresponded with him for about a month in which he continued to tell us that it was still in the process of getting repaired.
After a month and two weeks I called LG to see what the deal was because the technician was no longer responding to us. So when I called LG, I found out that the technician (Mauricio **) sent in his report the same day he first came out to look at our unit and stated to LG that our unit was fine and that it was working well, so the work order was cancelled!!! What!!! Are you kidding me, this whole month and a half he was lying to us? Terrible technician!
After being on the phone with customer service trying to plead my case to them that the technician was wrong and that my work order should not have been closed he finally said I could schedule him to come out again or wait 5-7 days for another tech to call and schedule an appointment. As much as I didn't want the same tech, I went with him anyways cause I couldn't wait another week for a new tech to come out. So they scheduled a second appointment for 09/16/2021. And what do you know, at 10:03am on 09/16/2021, I received an email stating that the technician (Mauricio **) CANCELLED my appointment!!
So immediately we called LG to see what happened, why Mauricio ** had cancelled the appointment and customer service stated that because he had already came out and diagnosed it and he wasn't going to come out again and for us to get another technician. Truth is he just didn't want to face us cause he knew he was lying and in the wrong!
So we had to schedule for a third party tech to come and give a second opinion. The new tech found the issue, a manufacturer defect and reported it in to LG to see what they would like to do. He called us back stating that LG denied it for repair, replacement and or refund, but that if we wanted to call and plead our case to give them a call, so we did and they stated that they are going to go ahead and repair the unit. So we wait and see if LG will stick to their word. If I can say anything, it is this, LG is a terrible company with one terrible technician that I have experienced first hand. They need to fire him. Don't buy LG products or proceed with caution.
Reviewed April 3, 2021
I was facing cooling issue with my LG Split AC & I have called LG service customer care. Service person came after 10 days and done some cleaning work, but issue was not fixed. Then Second time I raised the complaint and they provided service person in charge person contact detail(Mr. ** - **, Mr ** - **). Even after 100 times calling no response and very badly handling. I am really frustrating with the process they handled and still my issue was not fixed. My request no - **. Still I don’t know, how to fix my issue. Better to search outside technicians. If anyone buy LG AC - please be keep in mind about the service support.
Reviewed Jan. 16, 2021
This company will not provide any technical support to non-contractors. Their installation manuals are fuzzy and non specific and they offer little to no troubleshooting information online. I bought a system and when it was installed originally 3 of the 4 cassettes did not work. Due to my remote location there are no HVAC technicians anywhere nearby. Ordered three more cassettes, installed, and two of three worked great. Still have one not working. Do not buy one of these.
Hello Nancy. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
Reviewed Dec. 2, 2020
We installed 4 x LG Artcool Air-conditioners of various sizes from 9000 to 24000 BTU. The compressors have a 5 year warranty. After 1.5 years the covers were showing signs of rust, and after 3 years, all the covers of the compressors were rusted beyond acceptable norms, to the extent of defacing the look of the property. Air conditioner compressors of other suppliers that have been installed in the immediate vicinity do not have this problem.
I reported this issue in detail to the installer with pictures, who forwarded it to LG. LG's representative "Carol" wrote back a one liner "Unfortunately the covers are not under Warranty". The solution offered was to replace the covers at R5500 per cover. As it seems that LG is happy with this standard of product for an outdoor unit that is not treated with an appropriate paint or cover that can last longer for 3 years, I highly suggest you look at alternative vendors such as Samsung, Nashua, Alliance and Luxaire, that do not seem to have this problem of excessive rusting over a short period of time.
Hello Roman. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.
Reviewed Oct. 27, 2020
LG plays games that amount to a scam. Executive Services department representatives claim to have no authority to implement solutions that they suggest. Executive Services say they will replace a faulty unit through the Rebate Department, then the Rebate Department denies the payment. The Executive Services Department claims they cannot speak directly with the Rebate Department, nor with the other Executive Services "Supervisors" who have worked on the case. The whole process is an endless loop with one department offering a solution and another department denying the solution, and with them claiming they cannot talk with one another.
This portable air conditioner never worked. Recall service was performed on it and the technician wrote "working according to specs" on the service invoice. The unit still never worked to cool air despite the fan running. All related invoices and documents were submitted to LG Executive Services representatives. Executive Services representative acknowledged that because of the recall service being performed without successful repair, the warranty period should be extended. Executive service said I should buy a replacement unit and submit a rebate claim. When I did as I was instructed, the claim was denied by the Rebate Department. Executive Services resubmitted the claim and it was denied again.
The result is that I have wasted a lot of time with LG's scammy Executive Services department, and I have to pay return shipping costs for the replacement unit that LG refused to pay for. LG's response is that, "We understand and agree with your complaint but "unfortunately" we cannot speak directly between our departments to resolve the issue." LG customer service is a scam. Do not buy their products, they do not stand behind them and will waste your time and money if allowed.
Hello Eric. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
Reviewed Sept. 3, 2020
Updated on 03/12/2021: I opened a case in September of 2020 and the last response from the company was Early February. Come on LG resolve my issue and stop dragging this on.
Original Review: We purchased the 18000 ductless dual zone units and had them installed 1 year ago. We have had them repaired and parts replaced as they stopped blowing cold air nor did the fans blow. After thousands to buy these and thousands to install now $700 for repairs we are sitting here again with broken units. I am beyond frustrated and just want them out of my house!!!
Hello Joanne. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
Reviewed Aug. 27, 2020
I purchased LG portable a/c, model number LP1017WSR, from Walmart on 07/02/2019. On 05/03/2020, I filed a warranty claim with LG because the unit leaked all over the carpet. Over the last 4 months, I have talked to LG customer service reps 7 times! After a month and 1/2, I finally was referred for a service call. In July, the 1st repair person was sent out and determined two parts needed replacing. The parts were ordered, but one came in damaged and had to be re-ordered. Two weeks later a DIFFERENT repair person came out to replace the ONE part that was received. However, he did not know how to replace the part. He asked to take the a/c with him so he could research how to make the repair.
We finally heard from the FIRST repair person that the unit was ready to return to us. He was supposed to deliver it on August 24, but he didn't show up and we haven't heard from him. But honestly I have NO confidence that this unit has been repaired correctly and I cannot take the chance that it will leak into the carpet again, as it is located in a rental home.
I called LG again on August 11 and explained all of this to the service rep, Amelia. I also stated that I am tired of dealing with this situation, have no confidence in this product or LG in general and I want a refund of the total amount spent on the a/c unit; $349. She assured me she would send my complaint to the Resolution Unit and I would hear something within 4-5 days. She also said she would PERSONALLY keep track of the status of my request and call me back. After hearing nothing AGAIN, I called and talked to Amelia again on August 18. She said the Resolution Unit had not made any progress on my request. I again strongly stated that I want a refund for this unit and they can have it back! She said she would discuss the issue with her supervisor and promised to call me again within 24 hours.
I finally heard back 2 days later and was told that all LG could do is continue to sent repair people out until one of them tell LG that the unit cannot be repaired. That is the only way for me to get a refund. I have filed a complaint with the Better Business Bureau and I will go to every website I can find to promote the truth... DO NOT purchase LG products because they do not stand behind them.
Hello Mary. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
Reviewed Aug. 15, 2020
Mini split was installed only 4 months ago, the bedroom unit now does not blow cold, and it’s 100+. Here’s the problem. The installer says LG has terrible service and they can’t get any help to repair it? I’ve read similar reviews online, so here we sit in a hot house having paid a lot of money for this system!
Hello William.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.
Reviewed June 21, 2020
My son's LG portable air conditioner caught on fire in the middle of the night. Which resulted in damage to my carpet. Now LG wants a receipt I don't have. The purchase was 5 years ago. Do not buy LG!!!
Hello Sarah.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
Reviewed June 18, 2020
I stop using an AC in my room. I only have two windows in my room. It made my room dark can’t just lift and take out so on cool nights I just had the one window. Three years ago my son got an LG. He loved it. So easy to use. Has a unit inside and all you need to put in window is the hose. So I got two 3 years ago. Last year bought my niece one. Depending on the size of the room is how you decide which model to get. We all love them. I give it a ten if you don’t have central air.
Reviewed May 18, 2020
Bought a 3 split airconditioner system Dec'16. Really cold and nice for a few months. Less than a year later, my unit started to rattle really loudly. 4-5 motor changes later, I forced them them to change the whole unit. To their credit, they did that. Then it started rattling again. Changed the motor again. Finally stopped rattling. But then it was no longer as cold as before, and even on low speed it's quite loud compared to others.
3.5 years later. Compressor motor started a loud whine that can be heard through the wall. Extended warranty only included parts. Fair enough. So here's the bill for a unit that still under warranty:$100 - for the initial appointment to check.
$550 - For the 'labour' to repair/replace the 'free under warranty' component.
$80 - to top up gas.
Wait, there's GST on top of that. So, to repair a compressor under covered under warranty, it's almost $800, or about 32% of the cost price to do so. Cheaply made. Poor quality rubbish. Only good for the start, so I guess you can get that if you're running a temporary construction site for 1-2 years to use and throw away.
Hello Aaron. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
Reviewed May 13, 2020
I have bought 1.5 ton LG air conditioner one year ago.. But didn't get any service yet.. Customer service didn't reply properly. I have never experience this type of service.. I will never buy any product from hell G..
Hello Mukesh. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
Reviewed March 23, 2020
I bought a window LG Dual Inverter 15 months ago. I read many reviews and they were very negative but the "low noise thing" was hard to beat. Yes it is "low noise" at low speed but still worked good for my needs. Now it is freezing in the front coils. I have used the unit less than 6 months as I don't live permanent where it was installed. LG service is non-existent and now the warranty is expired. Also the front grill looks CHEAP in appearance and one or two clips broke during installation. I will never ever buy anything from that brand and much less any appliances from Home Depot.
Hello Romano. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
Reviewed March 14, 2020
In May of 2012 I installed an LG mini-split ductless HVAC system at a cost exceeding $7,000. The system was flawed from the very beginning with water leaks. After 18 months the internal wall units began to whine and had to be replaced, that cost another $2,500. In February of 2020 I reported a no heat situation, which was diagnosed as a refrigerant leak. This is where it gets really bad: I was told by LG Customer Support to contact the original installer, who informed me they no longer support LG products. I contact LG Customer support making them aware of the situation, they gave me the names of three service companies within 25 miles that service LG products.
One number was out of service, one guy said he's on medical leave and cannot help. Only one of the three Companies took the call, but they informed me they do not travel outside their service territory. Again, no luck finding someone to service my LG system. I have extended my search by emailing the LG warranty support organization and have asked for someone from LG to help resolve the matter, that was 3 days ago - no response! At this point I'm facing a replacement of the LG system after spending almost $10,000 on a system that's flawed and non-existent customer support. I've learned my lesson - no more LG drama and pain for me; I'm moving on from this very expensive and frustrating lesson. I hope you've learned something from my painful story. No more LG for me, I don't need the stress, excessive cost and drama that come along with LG.
Hello Richard. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
Reviewed Feb. 13, 2020
Worst LG made my life worst. I am a customer with all the details LG KS-Q18GWZD 1EA 45990.00 EAN#:8806098337750 8415. I have called the customer support. After 3 week found my ac has stopped cooling. The technician said there will be senior which will be assigned and they close the case I got frustrated and call ever possible manager and region manager here in Delhi but they never care Mr. Satya **. He is a regional manager as I was told and he always says that he is in meeting. So can you expect somebody like this to behave with you when you buy their product for 47000 almost and you expect them not to give you replacement after 3 weeks after giving my precious time to them waiting for technicians and the thing is I have purchased the expensive one just to make sure that I should not face any problem. This is what they have done to me. The season is gone and they gave no ** about the customer.
NEVERRRR EVERRR MAKE MISTAKE BUYING LG PRODUCT. I am possibly posting this every social media and everywhere with the proof that they never changed my ac. And never bothered. I have useless product hanging here. LG IS WOSTTT...!!!! NO TO Lg never.... Humbly request is to take the screenshot and viral this as much as you can. I am ready for every video proof and paperwork.
Hello Augustine. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
Reviewed Nov. 14, 2019
My advice is to not purchase a LG product. The unit did not work. Contacted the LG Customer Service for advice. Was connected to a lady in the Philippines who spoke "OK" English, she had no technical knowledge of A/C units. She referred to a written "protocol", the advice, leave the unit on for 24 to 48 hours. When I asked her why? She simply could not answer. Really a pitiful attempt to help the customer. Good manufacturers offer advice, LG just wants the sale, they operate under "Buyer Beware" and my advice is to be "beware" when purchasing from LG, if it works great, if it does not, do not expect any help from LG.
Reviewed Nov. 12, 2019
I spend more time working this remote control than I do my TV remote. It's impossible to correctly adjust the temp to a comfortable setting. Half the time it doesn't even kick on. I've had to turn off power at the breaker multiple times to reset the system. User manual is useless.
Reviewed Nov. 5, 2019
They have no customer support; their manual is a gibberish translation; all they do is tell you that you have to pay for a service call to get a question answered about the operation of your system. If I had known that their "technical support" was non-existent, we would not have bought their products.
Reviewed Oct. 11, 2019
We had an LG Ductless AC/Heat pump installed one year ago and now it will not blow warm air. We have tried to contact the company for 5 straight days. There is NO WAY to get through to the company to exercise the warranty. It is not worth anything since no one at the company will answer phone/email/chat inquiries. Do not make the mistake of buying LG products.
Reviewed Sept. 15, 2019
I bought an LG Window Unit LW2416HR about 14 months ago. It is a large unit, 23,000 BTU with heat. It lasted 11 months before shutting down constantly with Code 134. That code means excessive heat and pressure according to a local AC technician. I contacted Home Depot about the problem both locally and their Corporate Headquarters. They said after three months I must contact LG directly. After contacting LG and submitting all the required documentation, I was given a case number and told to wait 3-5 days.
After 7-10 days they finally called and said no technician is available in our area. Since the one year warranty had expired with all the delays and waiting, we were told nothing more could be done. We have bought three large LG window unit air conditioners. One lasted four years, one lasted 2 years, and the last one lasted a little over eleven months. The one that lasted four years also displayed code 134. The second one lasted two years before the fan motor started making a growling sound. The newest one started shutting down and displaying code 134. We followed all operating manual instructions about cleaning filters, shading the unit, etc. Nothing worked. Getting a technician to work on one of these units in a small town or the country is difficult or impossible. LG has a quality control problem with their largest window AC units. Home Depot should stop selling the largest LG window units.
Reviewed Aug. 8, 2019
Purchased new thru-the-wall air conditioner and it does not cool. We contacted the wholesaler we bought the unit from (RSC) and their only response was, "You have to call LG technical support." LG was contacted - several automated transfers and extremely long on hold times. They indicated that someone would contact us to schedule a time for repairs. A week later we still haven't received service. Spent another few hours on hold today to finally talk to a human that assured me that someone will contact us within 24 hours for service. We have installed several LG units in past without issues, but after this experience I will have a tough time dealing with the distributor or LG on any future purchases.
Reviewed July 23, 2019
In 2010 I had installed a LG duct-free mini split with one larger unit and 2 smaller ones at a cost of $8,000. I went through Home Depot to find the product and installer. Since that time the unit has failed 3 times, costing over $800. Each time the company said the failed part was out of warranty. Recently I spoke to an independent installer who said he had had the most trouble with LG air conditioners. The company was difficult to contact and not available after business hours. He recommended Fujitsu or Mitsubishi as far more reliable products. I am now in the process of replacing the LG with a Fujitsu system.
Reviewed July 9, 2019
Customer service reps & executive team rep keep giving me the run around re-approving my proof of purchase so that they can delay replacing my A/C when the compressor is not working properly. The company is not honoring their warranty for this new A/C. Customer service rep actually lied about submitting additional info to the returns authorization dept. and executive team rep stated that she is now starting from scratch. Now I am told I have to wait again for their decision which will take additional time due to the holiday last week which they are catching up from. At this rate maybe they will make some kind of decision once the summer is over. It looks like I will have to buy another A/C which will definitely not be an LG.
Reviewed June 26, 2019
I bought an LG thru the wall AC last June. It worked great last summer and early fall. Living in the northeast obviously it wasn’t used all winter. I turned it on about a month ago and it’s not working. I have spoken to every person in India explaining it’s still under warranty. I have sent too many pictures to their website as you have to, to send a message. I have a piece of junk AC that’s worthless. If I can find a US address my next step is small claims court. Either fix it or replace it. AC’s this day in age should last close to ten years, not 6 months.
Reviewed June 4, 2019
I bought this portable air conditioner/heater for a 16 x 16 room. First year it worked. Second year all it will do is blow air, no heat or cooling. NOW try to find anyone that repairs these units! Good luck!!! I have been on the phone with LG over 1.5 hours and nothing. They will tell you to drive all over the state, and a lot of these service places don't work on these units. NEVER would I have bought this knowing what I know now!!!!
Reviewed May 2, 2019
LG 12,000 BTU window unit model # LW1216ER. Purchased over 3 years ago. Suddenly the compressor is continuing to run after completely powered down. Never cycles. Resorted to utilizing the "tester button" on cord plug in order to kill the compressor. Thought it was an isolated incident but upon contacting LG via chat the assistant failed to understand the situation, suggesting that the unit was located too close to a heat source and instructed me to try the econ mode which in no way corrects the problem.
After reading through the user reviews on the LG website I found that this is a widespread issue and LG refuses to acknowledge claiming they simply don't understand the problem. This is a confirmed fire hazard and feel that a recall needs to be made in order to replace the relay at fault due to it becoming "stuck". The units are not cheap and I’m not asking for a total replacement, just a repair. Planning on contacting the users experiencing this issue and collect signatures with customer’s complaints and hoping to file suit.
Reviewed Sept. 12, 2018
We purchased a 2 unit LG duct-free split system on April 15, 2016. The recommended filter cleaning is once a month. Each unit only operates about 8 hours a day. When the filters are removed, there is very little particulate matter on the screen. We even added the recommended 3M filters inside the interior of each unit. However, we have had to have the plastic blower wheels removed and cleaned because of extreme dirt and grime attached to the wheel.
This servicing has been done twice now for the interior units at considerable expense because we were told this problem is a result of our failure to keep the filters clean. Even our installer admits that we have a clean house. Along with the filthy blower wheels, we've also had the bedroom unit leak water inside the house on our bed several times. I am thoroughly disgusted with this LG product and wish we had never gotten involved with this brand. It kind of goes along with a LG television that was less than 2 years old that just went to a black screen one night with no warranty left for this problem. Believe me, we will not be buying anything produced by LG again.
Reviewed Aug. 20, 2018
I bought a very high end portable LG air conditioner and it has leaked inside the unit since the first day I bought it. I called and they sent a service technician who told me I needed to just put a hose on it so the water could drain out. I DID THAT. Guess what? It leaks from inside the unit even with hose on. Every night I have to turn machine on its back to get the water that sitting inside the unit or it just will start spilling all over my floor. I can't get inside as it sealed but you can see where it drips from a cylinder.
When I called back they said it was out of warranty and there was nothing they could do... They told me to contact SoCal tech and when I did they said they don’t work on those anymore for LG. Probably because they are so poorly made. I paid over 400 bucks and the thing has never worked and they won't help me. And they can't even provide a paid service technician... So I either mop up water every day or buy a new one. BUYER BEWARE.
Reviewed Aug. 16, 2018
I purchased my air conditioner for my Grandson bedroom, and around 2017 I received a notice from LG about a recall on my unit. Model Lp0814nr. I contacted LG and the services came. Took last than two minutes and was done. I run the unit for very little time after in 2017. In 2018 I set up the unit and with just a few day I got an error code (E2) display on the panel, did all that is require but nothing will allowed unit to start again.
I call LG very nice at first, was told that I will be getting a technician on the 8-11-2018, was call right back was told my unit is no longer in a recall, that was fix in 2017 and that the services call have been cancel, I was told after a lengthy conversation that a new unit will be sent to me that I must sent my unit to them, that was a lie (No record of any of the conversation). 8-11-2018 I received a call from the technician. He is on his way, I call him back explained what was told to me on the telephone about a new unit been sent in the near future, so he never came. Shortly after LG call me ask why? I explained because what I was told by another Customer services person but no notes.
Another appointment was set, for 8-14-2018, I wrote to the company via email, was told that that appointment was cancel because my recall was fix, however I never had a problem with my air conditional only after that so call recall was fix. I was direct again to call the recall center with no luck so here I am today, complaining about an item that it supposed to work but is not. I sent another email today. But to be honest all that I wanted was to have my unit fix. Nothing also, LG is a very big company and there were 3 air conditioner in a recall list. I wonder how many customer are having this same issue. I thought that someone must be aware of this since this company have a call center but the customer services never have notes about the callers. That is my experience.
Reviewed July 18, 2018
Portable air conditioner - The manual states that there is internal evaporation and no draining is required. This is false. No drain hose is provided although there is a drainage port. Water drains down the inside onto the floor. I called for help in ordering a drain hose. Customer service is worse even than the product. I was told to go on Amazon and choose a hose for myself. Never will I buy another LG product.
LG Air Conditioners Company Information
- Company Name:
- LG Refrigerators
- Year Founded:
- 201 James Record Road
- Postal Code:
- United States
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