LG Air Conditioner

This company will not provide any technical support to non-contractors. Their installation manuals are fuzzy and non specific and they offer little to no troubleshooting information online. I bought a system and when it was installed originally 3 of the 4 cassettes did not work. Due to my remote location there are no HVAC technicians anywhere nearby. Ordered three more cassettes, installed, and two of three worked great. Still have one not working. Do not buy one of these.

We installed 4 x LG Artcool Air-conditioners of various sizes from 9000 to 24000 BTU. The compressors have a 5 year warranty. After 1.5 years the covers were showing signs of rust, and after 3 years, all the covers of the compressors were rusted beyond acceptable norms, to the extent of defacing the look of the property. Air conditioner compressors of other suppliers that have been installed in the immediate vicinity do not have this problem.

LG plays games that amount to a scam. Executive Services department representatives claim to have no authority to implement solutions that they suggest. Executive Services say they will replace a faulty unit through the Rebate Department, then the Rebate Department denies the payment. The Executive Services Department claims they cannot speak directly with the Rebate Department, nor with the other Executive Services "Supervisors" who have worked on the case. The whole process is an endless loop with one department offering a solution and another department denying the solution, and with them claiming they cannot talk with one another.

Updated on 03/12/2021: I opened a case in September of 2020 and the last response from the company was Early February. Come on LG resolve my issue and stop dragging this on.

I purchased LG portable a/c, model number LP1017WSR, from Walmart on 07/02/2019. On 05/03/2020, I filed a warranty claim with LG because the unit leaked all over the carpet. Over the last 4 months, I have talked to LG customer service reps 7 times! After a month and 1/2, I finally was referred for a service call. In July, the 1st repair person was sent out and determined two parts needed replacing. The parts were ordered, but one came in damaged and had to be re-ordered. Two weeks later a DIFFERENT repair person came out to replace the ONE part that was received. However, he did not know how to replace the part. He asked to take the a/c with him so he could research how to make the repair.

Mini split was installed only 4 months ago, the bedroom unit now does not blow cold, and it’s 100+. Here’s the problem. The installer says LG has terrible service and they can’t get any help to repair it? I’ve read similar reviews online, so here we sit in a hot house having paid a lot of money for this system!

My son's LG portable air conditioner caught on fire in the middle of the night. Which resulted in damage to my carpet. Now LG wants a receipt I don't have. The purchase was 5 years ago. Do not buy LG!!!

I stop using an AC in my room. I only have two windows in my room. It made my room dark can’t just lift and take out so on cool nights I just had the one window. Three years ago my son got an LG. He loved it. So easy to use. Has a unit inside and all you need to put in window is the hose. So I got two 3 years ago. Last year bought my niece one. Depending on the size of the room is how you decide which model to get. We all love them. I give it a ten if you don’t have central air.

Bought a 3 split airconditioner system Dec'16. Really cold and nice for a few months. Less than a year later, my unit started to rattle really loudly. 4-5 motor changes later, I forced them them to change the whole unit. To their credit, they did that. Then it started rattling again. Changed the motor again. Finally stopped rattling. But then it was no longer as cold as before, and even on low speed it's quite loud compared to others.

I have bought 1.5 ton LG air conditioner one year ago.. But didn't get any service yet.. Customer service didn't reply properly. I have never experience this type of service.. I will never buy any product from hell G..

I bought a window LG Dual Inverter 15 months ago. I read many reviews and they were very negative but the "low noise thing" was hard to beat. Yes it is "low noise" at low speed but still worked good for my needs. Now it is freezing in the front coils. I have used the unit less than 6 months as I don't live permanent where it was installed. LG service is non-existent and now the warranty is expired. Also the front grill looks CHEAP in appearance and one or two clips broke during installation. I will never ever buy anything from that brand and much less any appliances from Home Depot.

In May of 2012 I installed an LG mini-split ductless HVAC system at a cost exceeding $7,000. The system was flawed from the very beginning with water leaks. After 18 months the internal wall units began to whine and had to be replaced, that cost another $2,500. In February of 2020 I reported a no heat situation, which was diagnosed as a refrigerant leak. This is where it gets really bad: I was told by LG Customer Support to contact the original installer, who informed me they no longer support LG products. I contact LG Customer support making them aware of the situation, they gave me the names of three service companies within 25 miles that service LG products.

Worst LG made my life worst. I am a customer with all the details LG KS-Q18GWZD 1EA 45990.00 EAN#:8806098337750 8415. I have called the customer support. After 3 week found my ac has stopped cooling. The technician said there will be senior which will be assigned and they close the case I got frustrated and call ever possible manager and region manager here in Delhi but they never care Mr. Satya **. He is a regional manager as I was told and he always says that he is in meeting. So can you expect somebody like this to behave with you when you buy their product for 47000 almost and you expect them not to give you replacement after 3 weeks after giving my precious time to them waiting for technicians and the thing is I have purchased the expensive one just to make sure that I should not face any problem. This is what they have done to me. The season is gone and they gave no ** about the customer.

My advice is to not purchase a LG product. The unit did not work. Contacted the LG Customer Service for advice. Was connected to a lady in the Philippines who spoke "OK" English, she had no technical knowledge of A/C units. She referred to a written "protocol", the advice, leave the unit on for 24 to 48 hours. When I asked her why? She simply could not answer. Really a pitiful attempt to help the customer. Good manufacturers offer advice, LG just wants the sale, they operate under "Buyer Beware" and my advice is to be "beware" when purchasing from LG, if it works great, if it does not, do not expect any help from LG.

I spend more time working this remote control than I do my TV remote. It's impossible to correctly adjust the temp to a comfortable setting. Half the time it doesn't even kick on. I've had to turn off power at the breaker multiple times to reset the system. User manual is useless.

They have no customer support; their manual is a gibberish translation; all they do is tell you that you have to pay for a service call to get a question answered about the operation of your system. If I had known that their "technical support" was non-existent, we would not have bought their products.

We had an LG Ductless AC/Heat pump installed one year ago and now it will not blow warm air. We have tried to contact the company for 5 straight days. There is NO WAY to get through to the company to exercise the warranty. It is not worth anything since no one at the company will answer phone/email/chat inquiries. Do not make the mistake of buying LG products.

I bought an LG Window Unit LW2416HR about 14 months ago. It is a large unit, 23,000 BTU with heat. It lasted 11 months before shutting down constantly with Code 134. That code means excessive heat and pressure according to a local AC technician. I contacted Home Depot about the problem both locally and their Corporate Headquarters. They said after three months I must contact LG directly. After contacting LG and submitting all the required documentation, I was given a case number and told to wait 3-5 days.

Purchased new thru-the-wall air conditioner and it does not cool. We contacted the wholesaler we bought the unit from (RSC) and their only response was, "You have to call LG technical support." LG was contacted - several automated transfers and extremely long on hold times. They indicated that someone would contact us to schedule a time for repairs. A week later we still haven't received service. Spent another few hours on hold today to finally talk to a human that assured me that someone will contact us within 24 hours for service. We have installed several LG units in past without issues, but after this experience I will have a tough time dealing with the distributor or LG on any future purchases.

In 2010 I had installed a LG duct-free mini split with one larger unit and 2 smaller ones at a cost of $8,000. I went through Home Depot to find the product and installer. Since that time the unit has failed 3 times, costing over $800. Each time the company said the failed part was out of warranty. Recently I spoke to an independent installer who said he had had the most trouble with LG air conditioners. The company was difficult to contact and not available after business hours. He recommended Fujitsu or Mitsubishi as far more reliable products. I am now in the process of replacing the LG with a Fujitsu system.

I am writing this review after use of LG air conditioner from last 4 years. I bought an inverter AC four year ago. It was installed in room just after 2 days of purchasing. I found it very efficient in terms of cooling as well as energy efficiency. This is the Best Inverter AC.

Customer service reps & executive team rep keep giving me the run around re-approving my proof of purchase so that they can delay replacing my A/C when the compressor is not working properly. The company is not honoring their warranty for this new A/C. Customer service rep actually lied about submitting additional info to the returns authorization dept. and executive team rep stated that she is now starting from scratch. Now I am told I have to wait again for their decision which will take additional time due to the holiday last week which they are catching up from. At this rate maybe they will make some kind of decision once the summer is over. It looks like I will have to buy another A/C which will definitely not be an LG.

I bought an LG thru the wall AC last June. It worked great last summer and early fall. Living in the northeast obviously it wasn’t used all winter. I turned it on about a month ago and it’s not working. I have spoken to every person in India explaining it’s still under warranty. I have sent too many pictures to their website as you have to, to send a message. I have a piece of junk AC that’s worthless. If I can find a US address my next step is small claims court. Either fix it or replace it. AC’s this day in age should last close to ten years, not 6 months.

I bought this portable air conditioner/heater for a 16 x 16 room. First year it worked. Second year all it will do is blow air, no heat or cooling. NOW try to find anyone that repairs these units! Good luck!!! I have been on the phone with LG over 1.5 hours and nothing. They will tell you to drive all over the state, and a lot of these service places don't work on these units. NEVER would I have bought this knowing what I know now!!!!

LG 12,000 BTU window unit model # LW1216ER. Purchased over 3 years ago. Suddenly the compressor is continuing to run after completely powered down. Never cycles. Resorted to utilizing the "tester button" on cord plug in order to kill the compressor. Thought it was an isolated incident but upon contacting LG via chat the assistant failed to understand the situation, suggesting that the unit was located too close to a heat source and instructed me to try the econ mode which in no way corrects the problem.

We purchased a 2 unit LG duct-free split system on April 15, 2016. The recommended filter cleaning is once a month. Each unit only operates about 8 hours a day. When the filters are removed, there is very little particulate matter on the screen. We even added the recommended 3M filters inside the interior of each unit. However, we have had to have the plastic blower wheels removed and cleaned because of extreme dirt and grime attached to the wheel.

I bought a very high end portable LG air conditioner and it has leaked inside the unit since the first day I bought it. I called and they sent a service technician who told me I needed to just put a hose on it so the water could drain out. I DID THAT. Guess what? It leaks from inside the unit even with hose on. Every night I have to turn machine on its back to get the water that sitting inside the unit or it just will start spilling all over my floor. I can't get inside as it sealed but you can see where it drips from a cylinder.

I purchased my air conditioner for my Grandson bedroom, and around 2017 I received a notice from LG about a recall on my unit. Model Lp0814nr. I contacted LG and the services came. Took last than two minutes and was done. I run the unit for very little time after in 2017. In 2018 I set up the unit and with just a few day I got an error code (E2) display on the panel, did all that is require but nothing will allowed unit to start again.

Portable air conditioner - The manual states that there is internal evaporation and no draining is required. This is false. No drain hose is provided although there is a drainage port. Water drains down the inside onto the floor. I called for help in ordering a drain hose. Customer service is worse even than the product. I was told to go on Amazon and choose a hose for myself. Never will I buy another LG product.

LG Mini Split - Mini Dual Ductless HVAC customer tech support. The worst I have ever seen. I would not buy this product no matter how good it is because their customer service is so bad. Just terrible. No email support. Phones just go into endless music. One hour, two hours... 1-888-865-3026 good luck. Basic information like indoor - outdoor product/model compatibility not available. No one knows...