Lennox Reviews

I had my new Lennox system installed 2 years ago. Last week it stopped working. The local contractor that sold it to me found that the Freon was low. That meant a leak. They found the leak at the coil in the air handler. The coil has a 5-year warranty. The problem is that they won't cover labor so it will cost me $850 to have it replaced under warranty. They put it back together since it would take time for them to get the replacement coil. They recharged the Freon so it will work for me and charged $202. That will total $1052. I got the new system so I could enjoy a few years of not having to worry about it breaking down and having to spend a bunch of money on it. 2 years just isn't long enough. I'm tempted to remove it and take it to the local distributor and find an ** to (well you know). Just wrong.

Brand new system. Has had two t v x transfer valves go out??? Last one cost $500.00 with labor. Was told when valves are made the machine oil used conflicts with the Freon???? So why don’t you do something...

I had a new Lennox furnace (Model # SLP98UH135XV60D-04) installed in October 2013. It works very well except one thing that bothers me. When the blower motor runs, which about 50% of the time, winter or summer, it makes a whining sound that is heard distinctly all through the house as it travels through the ductwork. It is just loud enough that it would bother some people and not others. Of course I expect to hear the rush of the air out the vents when the blower is running, but the whining of the motor itself is somewhat torturous. The contractor ordered another motor and replaced it. It sounded the same. Then the contractor and a Lennox rep came to my house and agreed it was a little loud. They told me they did something that quieted it down. But they did not, as it continued to sound just the same. When I am in bed waiting to fall asleep, I am happy when the motor stops.

Elite Series CBX32M - Ever since a local company installed Lennox unit in my condo in 2008, I have had the coils replaced twice. It seems as though the unit lasts two years and then it starts leaking coolant. The company who installed the unit has been very good about servicing it but, how long can a company keep replacing the coils. After reading many reviews, it seems as though this is a common problem with the Lennox units. Once again, after two years, my unit is leaking coolant again. Once again, I have to call the service people to come out and find out what is going on. So my unit is running constantly in this 100 degree weather and my warranty is probably out. I am afraid it will cost a fortune to fix even with my service plan. My problem is with the unit, not the service people.

I purchased a Lennox 15GCSX package unit in 2007. I thought that this would be the last heating and air conditioner unit I would need to buy because I am in bad health and getting older. After getting out of the hospital for major surgery, I was looking forward to coming home to a cool house since I live in Tucson, Arizona. A few days after coming home, the unit stopped cooling. I had paid over $10,000 for this unit. I called the dealer that had installed it. They sent a technician out at the cost of $95 only to tell me the coolant had leaked out and it would cost $700 to fill it and if there was another valve that went out, it would cost another $1,100 for that. I had paid for a parts and labor coverage of $495 when I purchase. Neither the dealer or Lennox would do anything to correct the problem.

I purchased a Lennox roof-mounted 15CHPXA-30-230-1A packaged heat pump system in March 2008. My old unit was 30 years old (original equipment) and was working properly. I live in the Sacramento California area and it typically reaches 100 degrees June through September and I simply wanted a more efficient, energy-saving unit.

LENNOX #CBX32 - Our new home was purchased in 2006 - 2500 sq.ft. After 1 1/2 years the unit wasn't cooling as well as it should, so we called the dealer for Lennox that installed the unit. They came out and related it was the copper wire not soldered down and the Freon had leaked. Of, course they said that wasn't under warranty, but would service the unit for $735.00 (Freon very expensive). Thank-you very much! So I called my regular A/C repairman (also Lennox-certified) and related it should have been covered by the dealer since it was a factory defect, but he repaired and filled the Freon for $450.00. Now in 2013, I'm fighting massive black mold, that's been shooting out of all the vents! I've had two different repairmen to check the unit and can find nothing wrong to create the mold. Called Lennox and asked for help. They hung up on me!!! You know where Lennox can go!! They use to be top A-1 in A/Cs, but I will not buy one again and advise anyone else to do the same... The quality service is no longer there.

I purchase the following on 06/09/2014 and it was installed on 06/15/2014 Brand: LENNOX, MODEL# CBX27UH030230602 from an authorized dealer. During the install it was found that it had a bad heat strip on heat unit (Lucky it was not winter). This happen straight out of the box. MODEL# 14HPX03023018 was also faulty straight out of the box.

AC unit model 13 ACD-060-230-01 - We purchased our home last year 2013 (6 yrs old). We noticed that the A/C unit was very loud when restarting after first run of the day. Had our HVAC guys check it out. Since they were the ones who installed it, they looked back on their records and found that it had been making this "loud" noise since it was 2 yrs old! Said probably compressor and would cost over 3K to replace it or we could wait till it died... Well we didn't have to wait long...2 months later, it died.... Aug 5 2013. Fortunately it only cost me 1,000.00 because I had a home warranty. Here it is June 30, 2014.... It died again. I should note that even after the compressor was replaced it STILL made that horrible noise on restart. So here goes another repair.. Oh and did I mention tomorrow it will be 104..... I will never buy Lennox if I can help it. They surely SUCK!

My wife an I moved into a new home in 2008. We have a Lennox heat pump system that has had nothing but problems from day one. Our A/C unit model # 13HPD-024-230-01 goes out on us every single year during the hottest of days. To date, we have replaced the fan motor and assembly, the capacitor, the contactor, and fixed a Freon leak (which still happens every single year). Our furnace model # CB26UH-0242-230-1 goes out on us every other year and to date we have replaced the blower motor, the sequencer(s) and numerous other interior parts that I cannot count. I have also spoke to several of our neighbors with the same system and they also have experienced nothing but problems with their Lennox units. It is clear to me after hearing neighbors, friends and other clients, as well as my own experience that Lennox products are inferior and simply are NOT built to last any substantial length of time. I would not recommend ANY Lennox product to anyone unless you are willing to suffer through the many times it breaks down.

I purchased a Lennox "Elite" HVAC Feb. 2013. By Dec. 2013 outrageous bills started. Electric company reported to expect an increase, so stupid me I thought it was the cold. (Certainly didn't expect my BRAND NEW SYSTEM.) Turned out it was the unit running nonstop on emerg. heat and needed a new "TXV" and oh by the way... low on Freon and have a bad "condenser coil". So a system that is 9 months old and had maybe 4 or 5 months of air conditioning needs a new coil and 10 lbs of Freon at $160.00 as well. I didn't get this figured out until it was past the one year warranty. All you folks that only made it 3-5 years... try 9 months and still owing on it! I will never purchase this system again!

On Monday June second, a local HVAC installer installed Lennox 3-ton XC14 seer ac unit. On the following Saturday afternoon, the air conditioning unit was noticed to not be performing as the house temperature was four degrees above the thermostat setting. Contacted the HVAC dealer by phone and inspected the exterior unit. Inspection revealed that the entire internal components has been exposed to a significant fire and all burnable components were consumed. Only the sound blanket insulation that was fire retardant and the metal parts remained. The HVAC technician investigated and reported that the terminals had apparently blown out, for an unknown reason, and the oil used for lubrication in the motor likely caught fire.

I noticed the AC unit was not blowing cold air, so I went outside to the unit to investigate. To my surprise, the entire housing unit (or grill) had separated from the fan and housing. Called the dealer and they want $100.00 just to come out. I called Lennox directly and was told their superior warranty does not cover the housing itself. Spent over $6000.00 for a unit that falls apart in two years time.

We purchased a Lennox XC15 Air Conditioner late in 2006, and since then have had various problems with the leaking of the refrigerant. The first time it occurred in 2008, then again the summer of 2009, and now this spring. Luckily the first two times were still under the parts and labor warranty, but this time the installer wants to charge us $854 for the labor to put in a new evaporator coil. I have called Lennox over 8 times and spoken about the problem, and have yet to hear back from the regional manager. I will never again purchase a Lennox product or use the dealer that represents them.

I just found out that my so-called top of the line Lennox Elite series furnace just went through its 6th, yes 6th circuit board in 10 years. I just exceeded the cost of the furnace as the part is not warrantied. The furnaces are a disaster and you won't get any assistance from Lennox. You can't email them let alone trying to get through on the phone. Don't waste your time having their products installed. Each visit to repair the unit costs $400.00. $2400.00 over 10 years and the boards last 18 months, maybe 2 years if you are lucky and they are aware of the problem as I was told it's "common", yet no plans to resolve the poorly constructed boards. I cannot believe that Lennox will not stand behind its product.

The motor quit during the winter. The electricity went out in the town of Ketchum. My furnace did not restart and my townhouse suffered over $70,000 in flooding damages because of this furnace. Now, last week ago the furnace quit again, would not start and had another flood because of the furnace quitting. I need to know if I should sue them. My Insurance Co. State Farm cancelled my Insurance. The new Company has put a gigantic deductible on this policy. I have no money to pay for these damages. I need someone to care enough to help me go after Lennox so I can care about this life again.

Had a new Lennox Heat Pump installed in 2008. Second year we had it, one of the heat strips burned out when we had a very cold winter. This year 2014 during another very cold winter, all of the heat strips burned out. After replacing them at the tune of $432.00, the unit still does not seem to be working correctly. The set point for the thermostat is 70 degrees but temperature stays at 69 degrees and seems to run constantly. Will never purchase another Lennox product.

Since 11/26/2013, service has been done to my heating system 12 times. I have been without heat this winter over 20 days. They fixed it last week now without heat again.

I had a XP14 Lennox installed in Oct 2009 and have had a host of problems with it lately. The unit has been on the blink for the past month. To start with the reversing valve was bad, replaced same after about a week wait for part. Next the expansion valve quit working and had to be replaced after another week wait for part. Next the control board went bad and had to be replaced after a three day wait. I looked at the parts that came out and the ones that went back and guess where they are made, CHINA. I am in the process of replacing the outside unit if it ever comes in. Would I buy another Lennox or recommend them? NO, NO, NO.

Lennox G71MPP-60C-090 - This furnace was installed in my residence in October 2010, replacing a Carrier that was installed when the house was built in 1990. This furnace does a good job of heating our house, but I am disappointed with the Propane gas consumption. I calculated the total fuel usage on both furnaces:

We installed a Lennox heating and cooling central air unit in 2009. This year the outside unit quit running over Thanksgiving while we were gone. The repairman charged us for mileage and time and flipped 2 switches on the inside unit. The outside unit indicated low Freon. He checked everything and no low Freon. It is February and still cold and the outside unit quit running again. We threw the switches ourselves and the outside unit came on. Our old Lennox lasted 40 years. We will not use Lennox again. The repairman did not suggest anything else to do.

In 2006 I built a house and installed 3 Lennox units. The first year one of the units completely failed to the point that the entire unit inside and out had to be replaced. Even though the equipment was under warranty it cost me $2000 to replace all of the lines that were not covered. My communication with their representatives was so bad that I hoped to never have to deal with them again. Over the next 4 years both of the other units completely failed and had to be replaced. Of course they were not under the warranty. This week which is 6 years from the installation of the first replacement I am replacing it again. Not only is their not a Lennox dealer within 120 miles their parts had to be ordered and were faulty when they were installed. I will never own a Lennox product nor purchase a home that has a Lennox product in it. I also will advise any person that will listen to me about the disgustingly inferior product and service that Lennox forces onto unsuspecting consumers.

We built and moved into our home in N. Michigan in 2003 with a Lennox Broiler for our in floor heat, furnace and hot water. In 2005 this unit had to be replaced because it leaked water. They replaced it with a Dunkirk Q90-150. Since 2005, we have had to replace a couple of computer boards and at least 3 ignitions. Last night it started to leak. Our temps are presently 4 degrees and falling. They are supposed to be sub-zero tonight and single digits for the next 4 days. When working with warranty department, they were extremely slow about returning calls to my repair person. I finally intervened and in no uncertain terms talked to consumer affairs and to warranty. Took us all day to get the warranty processed only to find out that they are just replacing the guts with another heat exchanger. And to send this unit even overnight would mean I am without heat for a couple of days.

Lennox heat pump was installed December 2011. During a recent ice storm during Christmas 2013, the defrost board failed according to the Lennox authorized repairman. He just called to tell me that Lennox has a problem with this and has had to order over 250 defrost boards for this unit and it will take 2 to 3 weeks for it to come in to the local company. I had to resort to space heaters for the last few weeks because all that came out of the vents was cold air. I had visited the Lennox site but they had no information on what to do and no support at all when I called. I then did a search on the internet and found out that I could get heat from the a/c unit in the attic by putting the setting on Emergency Heat.

Purchased a brand new Lennox XP14 heat pump and Lennox electric furnace (air handler), which were installed together by a certified dealer. Living in Quebec, I was assured that on cold winter days the system would be extremely energy efficient, as the 2 units would work in tandem, with the electric element only coming on as required to "help" the heat pump. Well, the first cold night (around -18 Celsius) came, and the heat pump just stopped working. The heat was still working, but it was only the furnace element, no high efficiency heat pump! I called the dealer and was told they would not come to look at the unit until the weather warmed.

Computer board failed in 3-yr old Lennox. It took six days to get the part, in zero and below temps. When I suggested overnighting the part, I was told that the $70 was too expensive, although they did not mind letting a 70 yr old woman work frantically on a ladder to get foam around water pipes. I offered to pay the overnight expense, but Lennox couldn't seem to arrange overnight delivery. My parts sat on the UPS parking lot over the holiday. $3,600 for a furnace did not buy you much customer service or human concern, I guess. I suggest to all that you purchase from the company that manufactures a furnace closest to your home. I will next time.

Nothing but trouble. LENNOX is not interested in helping. My older unit was a tank, switching to a newer "more efficient" model was a bad idea. Now instead of paying for electricity, I pay in repair bills. Silver lining, I have an HVAC repairman as a neighbor. A few beers get me up and running. Side note: He works for a company that supports TRANE, he indicated that he has a lot of problems with LENNOX products. They are not as robust as they use to be. He recommended putting a canopy over the unit and he comes over twice a year to keep me up and running, the unit can't handle Canadian winters, period.

On March 12, 2012, my control board failed and there was no heat. It was repaired that day by Gregg Mechanical Corp for $919.86. Flash forward to October 29, 2013 and the control board failed again and had to be replaced to the tune of $402.84. The board only has a one year manufacturer's warranty. I contacted Lennox Consumer Affairs Division and explained the situation. Their response was to have the current technician call them to help them analyze why the board failed within two years. I probably would not have complained if the part lasted at least 3 1/2 years, but I feel under 2 years is not reasonable. They offered me no compensation, only their assurance they will investigate the problem to make sure this does not happen again.

About 4 years ago, we had two identical x19 Lennox heat pumps installed within about 6 feet of each other at our estate residence. From the start, one of the units has behaved badly while the other worked as expected. The units were installed by a high-end contractor from Charlottesville who had installed three other (Trane) units at our other properties. Their work was great and their response has exceeded expectation. None of the Trane units have ever given us problems.

In 2009, I retired and moved across country to settle in for some rest after a lifetime of work. Had two Lennox XP19 heat pumps with CBX40UHV air handlers installed. They offered a factory rebate, which I took advantage of. It took many phone calls to the local dealer to finally get a portion of the rebate. After many more complaints, finally received the rebates. Then the first failure on the first cold day! Complained to the local dealer, the unit seemed to be trying to defrost, heat and cool all at the same time. They used stall tactics, until the compressor blew up! Then came the falsehoods, too wet to replace the unit, too cold to replace the units! Finally, after many complaints, parts replaced, but the original problem not addressed.

Lennox air conditioner unit 13ACX - Intermittent rattling noise on the outdoor unit. Called the dealer who had installed the unit in 2007 who send a junior technician who had no idea of what was causing the problem, charged me $144 for the visit and left. Then call Lennox to ask for some advice on this particular event; was referred back to local dealers.

2 Lennox CBX32MV heat pumps installed in a new house in July 2012. Purchased a Complete Care Plus 10 year warranty with original new system that requires an annual service inspection from an authorized dealer. After 1st year, an authorized Lennox technician serviced both units in July 2013 & found a malfunctioning Schroeder valve leaking Freon. He replaced the valve & added required Freon. The Lenox Complete Care Plus contract states in Section 1, What is Covered, "Coverage also applies to the parts and accessories that are necessary to the covered product's functionality".

My family had a Lennox A/C unit that worked for 19 years, wWhich was when our home was built in 1991. On August of 2010 we thought that we upgraded our cooling system with a Elite Series XC14 unit($9000). But after only 3 years the unit froze up. When the Service Tech came out he found that there was a leak in the evaporator coil and that it needed to be replaced. Knowing that it was under warranty left us no worries until we were informed that we would have to pay the labor cost of $850.00. What I don't understand is they knew there were problems with the units they were selling. It is my understanding now that they don't use those same evaporator coils anymore. But what about the people who had the defective coils? Do they not matter?

Lennox Model #CBX27UH-042 - A brand new Lennox system was installed in my house in May 2012. A week ago, the blower fan in the air handler quit working. I called the company that installed the system and told them I suspected the blower fan motor had died, and they sent a repair tech to check it out. He verified that the motor was indeed bad and charged me $89. The whole system has a 1 year warranty on parts & labor and a 5 year warranty on parts. So of course I would have to pay for the labor to replace the motor as it was beyond the 1 year warranty by 4 months. They replaced the motor the next day, and I was charged $270 for what took less than an hour. I told the company I had read on the internet about Lennox having problems with blower fan motors, and they said they didn't have any bulletins from Lennox about it. But the tech did tell me he has replaced some before.

My husband and I purchased a new construction home in July 2008 in which 2 Lennox heating and air systems were installed. In Sept 2011, the upstairs unit stopped cooling the day prior to our routine annual service call. The HVAC specialist explained that the AC coil was frozen from the loss of refrigerant and he found the leaks in the coil. He went on to explain that the evaporator coils used in the 13ACD series were of poor quality and that the coil had to be replaced. Because our unit was still under the 5-year warranty, Lennox agreed to replace the coil but to our surprise would not cover the cost of labor. So, my husband and I had to pay $900 in labor costs.

Purchased a Lennox XP15 heat pump in 02/2007 and have had nothing but problems since. The system failed two days after being installed due to pressure issues. Also, the following few years and several service calls due to the system shutting off in the winter, the technician could not find the source of the problem and we were told by the technician to build a small roof over the unit to prevent the snow from falling on the unit which makes it stops due to the weight of the snow. Don't they know it snows in Canada? We wrote to Lennox about the problem but never received a response. This summer, it will not cool properly and the technician thinks it is due to a faulty valve. We are waiting for the part and feeling the heat in the meantime. Quite a poor product and no support from the manufacturer.

Purchased a new "efficient" heat pump from Lennox. First electric bill was over $500 when my usual bill was less than $200. Called the HVAV installers and they found that one of the emergency heat strips had been wired at the factory to be constantly on. So the heat pump was trying to cool the hot air created by the heat strip. Lennox refused to compensate me for the excess electric usage. I was lucky it didn't cause a fire because the temperature in the ductwork got high enough to brown the foil.

We purchased a Lennox heat pump 11/2008. We had to have motor replaced two yrs after purchase. Then in April 2013 we had to replace a different motor. 7/15/2013 had to replaced the first motor we replaced. The unit is not yet five yrs old. Lennox hasn't paid any on the motors or for the service. I WILL NEVER PURCHASE ANOTHER LENNOX AND RECOMMEND YOU DON'T EITHER.

Purchased Lennox central air from their premier dealer in Kings Park, NY on 4/1/09. The unit never cooled my 1500 sq ft house. I called many times during the first two years, they found leaks on 3 occasions; unit did not cool the house. This year the unit did not generate any cool air, I called another AC company and they found that the coil is leaking. Called the premier dealer, they would not help. Sent a letter to the president of Lennox, they sent me a form letter. Stay away from Lennox and their premier dealers.

We purchased both SIGNATURE COLLECTION Heat Pump XP17 and new model top-of-the-line Gas Furnace SLP98 2 years ago...$12000. We did the maintenance as scheduled the first year. This year during the hot season our heat pump wasn't working right. We called in the Company that did the installation. 2 separate visits...an indoor TXV valve... Diagnosis and Labor only cost $527.72 installed on the furnace! The technician said Lennox was having problems with the valve and they were having to replace them! Our yearly maintenance that was already scheduled... a few days later. We were told that we needed work done on our top-of-the-line SLP98 furnace. Labor quote $185. This time it's a collector box, trap and pressure switch that Lennox improved on, within weeks of our new furnace? Told to me by the technician that said it needed to be replaced! The tech is now installing this free charge of labor next week. Lennox Company has not stepped in on any labor cost. This company is aware of the problems, but refuses to fix them for their consumers! They think because the parts are warranted they shouldn't have to worry?

Unit was installed in fall of 2007. Lightly used system. Went to turn it on this year and the air handler/blower motor is dead. Company which did original installation came to service it and observed that it was lightly used - original filters were still clean. Went out of warranty in fall of 2012. Tough luck. Out $950 with no recourse to Lennox. They stuck to their 5-year warranty and that's it despite the fact that original contractor was willing to attest to light use. Next time I'll buy the other brand.

We have had nothing but trouble with our heat pump air conditioner... It is only 3 yrs. old and have had 4 or more service calls. The Freon has leaked out of a part from the factory. The service guys welded it back and same thing happened again the next year. Replaced that part from factory and had to put Freon back again... Also in the winter we had a clog in the humidifier so everything got wet, another service call. So NOW this summer it is not keeping the house level of humidity below 57% to 59%! Feels like sleeping outside in humid weather. Hence another service call! He wired the fan to move slower so it will run to gather the humidity from the house if it is over 50%. Also changed the coil, as the one we had is no longer made! He had to retrofit it to fit our unit. Well it definitely is over 50% most of the time.

Our 5-year-old Lennox AC failed 2 weeks ago at the beginning of the last heat wave. We had someone from Lennox come out to repair it. The cost to show up was $130, followed by the preset cost of $290 to use tools to diagnose the problem, leaving a total cost of $420 to tell us what's wrong. The technician advised that we could choose between an $1800 repair and a new $7500 system. Frustrated, we called a plumber we know, and asked for a referral to an AC tech he trusts.

2009 Elite Lennox 4 ton ac unit - My unit is a little over 3 years old and, from what I have read, it looks like the problem I am having is more like a recall with the inside evaporator coil. The part is under warranty but the cost of the install is crazy. I am planning on building a new home soon and will not be having a Lennox for my ac.

I bought a new home in 2006. The A/C worked fine for about a month then it just started blowing hot air. I called the A/C guys who filled it with Freon (which it should not have been out of). One month later, it was empty again. The A/C guys checked the line and said the cheap laborers who did the stucco had used long nails and punctured the lines in about 6 units including mine. They tore a hole in the side of my house, patched the leak and used a paint roller to roll a 2' line of stucco back on - lovely.

Two years ago, I bought an XC17-042 and CBX27UH-042 blower. The blower makes a lot of noise coming on, going off and changing speeds. Lennox says it has clutches and brakes and there is nothing they can do. It has to run constantly or it will wake us. No energy savings there, is there? The compressor fan stopped after 13 months (May 2012), conveniently just out of warranty. Now (July 2013) during a heat wave, it is not working again. Service has a hard time getting parts (probably because there are so many that are defective) and they have a hard time showing up. Lennox is real junk.

My Lennox HVAC was provided by the builder two years ago. Unbelievable. The evaporator coil is leaking and has to be replaced. Even though I was told by the tech that the part will be covered, we have to pay $980 for labor and freon. It is unacceptable business practice that Lennox passes this cost to consumer. Everybody should avoid buying Lennox again.

I have had nothing but bad experiences with my Lennox Signature Series Heat Pump. First it was no heat because of a failed sequencer that turned on the auxiliary heat. The unit ran on auxiliary heat for 3 1/2 weeks. I had the service people here 4 times. Each time I had to take a vacation day to be available for them. Oh, it's summertime and hotter than hell. We are sweating our tails off. No AC after starting it for the AC season. I would not recommend a Lennox to anyone. I had a Bryant Unit and had no problems with it. After 12 years, it had a freon leak. I had the Bryant replaced with a Lennox piece of untechnical unit that just does not work..

In June of 2007 I had the Lennox Signature Series system installed. I was told by the sales rep that this system was the "Cadillac" but really it is the Yugo (no offense Yugo) of their equipment. According to the same sales rep, this system had a 10-year parts warranty. I went to Lennox's website and this was confirmed. We have had problems with the XP15 Heat that was recommended by the sales rep pump since day 1 with cooling issues. In the 1st month alone since installation we had to make at least 4 service calls. Now it's 2013 and I find out the evaporator coil and the expansion valve are bad and need to be replaced. I understood that I would have to pay labor but NO I find out that this coil only has a 5-year warranty. I did some investigation and learned that this has been an ongoing problem with this particular coil. I called Lennox customer service and the only answer I can get is "This is what's coming up on my screen." I'm so sorry I bought this system. I will go out of my way to warn anyone NOT to buy any Lennox equipment. This is a total misrepresentation by the sales rep and Lennox itself. BUYER BEWARE!!!

Lennox covered the compressor but not the cost of the Freon or service charge to the tune of $849 for just the Freon. I felt like I was being held hostage. I'm looking to replace this crap with a more dependable unit.

I purchased a home and one of the reasons why we bought the home was that it had a relatively new Lennox Elite Series Heat Pump. We have been in the home a little over four years now. This week we paid $180 to add 2 pounds of Freon. The contractor that came out suggested that we try and add the Freon to see if it is a slow leak, before we get into expensive fixes. That lasted two nights and it started not to cool again. I have an AC guy that I typically call out who I completely trust. They couldn't come out when the unit originally started acting up, but I did however call them out for the second service call. They suggested we make sure that the original call wasn't someone who failed to do the job properly. And let's rule out the obvious.

My local Lennox Dealer installed a great Lennox air conditioner at a great price. Unfortunately, the manufacturer-supplied "A" Coil evaporator coil has a design flaw. Instead of being made completely of aluminum, to save manufacturing expense, it is made of copper coils with steel end brackets. I am not sure of the thinking regarding this design. This device removes moisture to condition air. This moisture causes the steel (how surprisingly) to rust, which, in turn, reacts with the copper coil, which then deteriorates and results in a coolant leak.

My builder installed a Lennox air conditioner, which is still under warranty. Yesterday, I had an AC repair company look at my unit which had stopped working. He found a bad/non-working/defective evaporator coil and told me to contact Lennox, which I did today. The Lennox rep I spoke with stated they would replace the coil at no cost, but I would be responsible for the labor involved. (Of course, what good is the coil if it's not installed?) Labor estimate is $500-$600! I'm supposed to pay money to correct Lennox's poor quality. Am I understanding this correctly? The Lennox rep I spoke with today stated he has never heard of any coil problems in any Lennox air conditioners.

Before putting Lennox in, we had a Trane and it lasted 15 years without any problems, but we were concerned. Got some people out to look at it and Lennox told us the unit was shot and very inefficient. We got a bid and they financed us. 3 months later, the squirrel cage rattled. It loosened up and fell rubbing. I called and it was fixed. Two weeks later, it happened again and this time the cage had to be replaced. They told me it was due to the filter needed to be replaced because of a load balance. At that time, I learned that we had to have them (Lennox) come out every 6 months to change filters. I was mad. They would not tell me how or where to get them. Forced me to call them.

Lennox sucks. I replaced my old Lennox after 30 years of faithful service with a new 90+ efficient Heat Pump/AC. After about a year, the installer/repairman is out about once a month, reversing valve, expansion valve, thermostat, thermostat control board, ignitor, contactor, etc. My repairman is so embarrassed by the problems I and other long time customers are having that he will no longer sell or install a Lennox unit. I welcome the opportunity to inform those who might be considering an AC replacement. Avoid Lennox! So much for high efficiency. I wish I had my old unit back.

Compressor on M/N 13ACD-0240230-02, S/N 5807B39110 failed after less than 6 years! Warranty is, you guessed it, 5 years! I was in my previous home (same basic location in ATL) for over 14 years. Both AC units (not Lennox) were original and lasted until the day we moved. In my new home (6 years old) for about a year and my Lennox unit for the upstairs fails, bad compressor. It still looks brand new! It was inspected prior to purchase, is well shaded and I change filters every 3-4 months. I fully understand it is out of warranty but expected they might want to provide some customer service. They do not. Bottom line, I spoke to a Consumer Affairs person in the Lennox corporate offices in TX. Although I did appreciate his returning my call, he was no more helpful than the first level of customer service at the 1-800 number.

New home is approx 1 yr 9 mo. old. Technician to home stated that he has been seeing problems with Lennox brand for the last year. He stated Lennox is very difficult to deal with, has hard to get parts, no rep to talk with and employees at Lennox dealership/warehouse are very uncooperative. I live in Austin, TX. Buyer beware! Lennox will replace evaporator coil under warranty but will not start to warrant it from the date it is replaced but state that warranty will run "concurrent with original warranty"! I would not recommend this brand for anyone and I have replaced it with a different brand.

In 2003, I built a brand new very nice home for my wife who had just had a stroke in 2002 and needed good heat. So I had Scott's Heating and A/C dealer install two very top-of-the-line units ($23,000) and have spent over $2,000 fixing these units over the past years. They had expensive variable speed fans. The first thing that happened is the local dealer I bought from sent a tech out to adjust the fan settings because it sounded like a 727 going off in the house. The tech said they were set to factory specs and nothing more he could do (dumb dumb). I had another dealer come out and adjusted them (great job) but for another $175 to start with. Then came the vibrations with the new 410A models and they leaked so bad each year and the other dealer was adding freon each year through an inspection contract. I didn't realize it was really bad for the ozone so I never said anything to anyone until 2000.

I bought a Lennox two years ago and my coil leaked 5lbs of R410 after a year and a half. It turns out faulty welding was the cause; and customer service said in not so many words that 2011 there were some similar problems and that's why they offer ten-year warranty. However, labor was $650 and Freon $200. Now, Lennox may be a good brand for those it's working for, but if they were really good and believed in their product warranty, they would include labor for at least two-three years. Just keep this in mind when buying an A/C unit because labor is not cheap and that cost-efficient unit may end up costing you more in the long run. Be careful when buying these units.

I purchased a Lennox AC unit from Slomin's with an extended warranty, labor and parts for 10 years. The AC compressor has failed and they all refuse to honor the warranty on the contract based on a technical issue which is vague at best in the agreements. I spoke with each company several times with no resolution. I spoke with all the departments and managers, each time getting a different response from each of them. They each passed off my problem to another company. Basically, they told me it is my problem and I would have to pay them $179 plus tax per hour to service the unit and pay for all parts which could run into thousands of dollars. They are refusing to honor the warranty written on the front of the contract. I tried to resolve this amicably but with no resolution. I appreciate any help you can give. Thank you.

My home A/C and heating unit was installed in 2009. It is only 5 years old and I was told that the coil is leaking and it would be my responsibility to have it installed. I have to pay for the labor and Freon. Lennox and Service Expert, the company that installed my unit, told me, "You are responsible for the labor. Tough crap, mama. Have a nice day!" Don't even think of buying a Lennox system. I'm not at all satisfied and I will tell everyone I know to run from Lennox and Service Expert as fast as you can. Customer service is nice about telling you that you are screwed.

I had a new Lennox SL280V with X117 Lennox AC controlled by the icomfort WiFi programmable thermostat on 3/22/13. In three weeks, the thermostat died. On the 8th in April 2013, Lennox IT was aware of multiple software bugs which give inaccurate temp reading by as much as 4 degrees. Lennox Corp. ignored all calls and relies on local heating company to appease. I cannot decrease back light intensity on use power save or use a factory program setting without distorting indoor temp reading to initiate system. I have awakened to frigid indoor temps because of system software bugs. Lennox IT was aware for 3-4 years - no results. They claim I am the only one. Also, I cannot use remote control through the computer or smart phone as advertised. Do not buy.

Our home A/C is only 7 years old and we are now told that the coil is leaking and the expansion valve is too. I have a Goodman unit in my home in VA for over 15 years that has never had a single issue. Lennox says, "Tough crap, sir. Have a nice day." Don't even think of buying a Lennox system. Go with the Goodman. They make units for many major brands. Not at all satisfied and I will tell everyone I know to run from Lennox as fast as you can. Customer service is nice about telling you that you are screwed.

Our old system (different company) worked for 20 years. New Lennox put in 5 months ago. Foul, putrid, repulsive odor from substance that suddenly appears inside drainage pipe next to system in laundry room. Never happened before. Vile and disgusting. I have pictures. (Maybe regulatory and licensing agencies should be notified.) Ice builds up in outdoor pump. The pump stops, and more recently, a loud flapping of blades against the ice. It doesn't stop, and techs have to be called several times. We are told that it needs a corrective measure / heat strip to keep interior of outdoor unit from icing up. Keeps happening. Tech comes again and says sensor is defective. They will bring a new one in a few weeks when they are supposed to come for spring inspection.

I bought a Lennox XC21 Series. It was installed the end of November 2012. They have replaced the igniter in 3 weeks, which went bad. I bought the scrub machine as I have bad respiratory problems and my sister with cancer. That machine broke down within 6 weeks (not working). It was replaced. Next, the damper motor keeps getting hot, which they have yet to deal with. Most of all people, this system cost me 5x more to run than my old system. This company promised me I would get 40% to 50% decrease in my bill. Please don't buy a Lennox system or deal with this company above. They just want to see the green go in their wallet and sell you anything to make a dollar!

I paid $9,581 for a Lennox 15CHPXA-48-230 on 4/25/08, installed before rebates of $2,000. I thought it would last forever. Previous unit, a GE, came with the house (1985) until being replaced in 2008 for the Lennox. I never had any problems with the GE. I paid $770 in labor this past year for new thermostat and motor for this Lennox. Parts were under warranty. That was 7/25/12. Just over four years with this machine. Now, a maintenance man shows me today the outdoor coil is leaking and is over $3,000 to replace? I can't believe it. I paid way too much in the first place because I thought I was buying quality and a product that would last, not a lemon. I would never recommend Lennox to anyone. - Very unhappy in Phoenix

The unit runs all the time (4-5 hours) and does not even begin to heat the house. I will have the temp set on 68 and it will only heat up to 63. I have had three service people out and cannot tell me why. My electric bill is very high. I'm very disappointed.

I purchased a Lennox AC 024 230 on May 29, 2009. Today, we could not get any cool air - only the fan would work. Tech came to check unit & stated there is a leak in coil. The coolant was nonexistent & there is a lot of oil leaking. It was last checked in May 2012 & was ok. Cost to replace coil is covered under warranty, but cost to replace coolant & labor will be around $750. We paid the tech $89 for the service call & told him we would call the office tomorrow. Then we read all the consumer complaints and fear the worst. This AC appears to be a lemon, and this could be the beginning of more AC nightmares. If anyone has anything other than a bad experience or can offer any suggestions as to get the attention of Lennox, please advise. It doesn't make sense that such an expensive AC should be causing all these extreme problems.

We had a new system installed in December 2011. Since then, we have had to have the system serviced 10 times. Today we are without air conditioning with temps outside over 104 F. I don't blame the installer but the inferior quality of the Lennox system. We bought a top-of-the-line system and have had nothing but problems from day one.

My "top of the line" Lennox system was put in February 2006. Since that time, I have had service call, after service call, after service call! The reliability of my system is horrible! I have been through three motors (part #72-H36), control boards, defrost timers, capacitors, etc., etc. Lennox finally put in a totally new system around the first of the year (2012). They provided me a new system for free! However, my labor cost was $1,200 and that doesn't even begin to cover all the service calls I've had over the last six years. I thought it might be my service provider but I think it has to be the Lennox product. They are not good!

Air conditioner - I had my home built in 2006. The first summer in 2007, I had to have one of the units serviced because it wouldn't come on. I now have had at least six service calls as each of the three units has gone out at different times. I have replaced capacitors, fan motors and now the compressor on one of the units has failed. The other two units will not cool properly. I am tired and angry that this brand sold to me has been a big hot disappointment. Why would they waste my time and money like that? I can only hope that they read this review and try to make some amends, otherwise to hell with Lennox.

We purchased a new home in Feb 2010 that had a Lennox A/C unit CBX26UH-042-230-1 in it. From day one, the system has never worked. It will not get cool in the house and have the time the unit would be on, but the fan was not working outside. We called Lennar Homes and they sent Simpson Air out a week after moving into the home. We were told that the conductor had burnt out. They replaced it and a month later, the same issue. I come to find out the conductor had been replaced twice before we moved into the home so Lennar knew of this faulty system.

I purchased a Lennox Heat Pump model cbx32m about 5.5 years ago. About 4.5 years after purchasing it, I've gotten bronchitis which lasted about two months. I couldn't seem to get rid of it and didn't know why. Then in the fall of that same year, approximately four months later, I started to get headaches in my temple area that lasted for weeks. The doctor thought I had a sinus infection but I hadn't been sick or had any drainage. Just after the five-year mark, I had my ducts cleaned and when they opened the air handler, it was filled with mold on one of the sides. After sending a chemical through the intake to kill the mold, they removed it. I contacted the company who originally installed it and they said that can happen and I could buy an ultraviolet light to inhibit the growth of the mold.

I am a builder and used Lennox Elite system in my home (2 units). I bought the 10-year extended warranty. Well, only the compressor was covered. The coil failed. The combination of different metals and the condensation caused the coil to corrode. I will never install Lennox in another home I build so long as I live and I plan to live and build a very long time. Electrolysis with different metal should be taught in coil design 101. They get a failed grade for the attitude of the company in general.

I had Lennox 13ACX installed on July 27, 2010. It never cooled. The installer came out 2 or 3 times in that month that it was used. The next year, 2011, it's still not cooling and the installer had to come out. In 2012 the installer had to replace the coil and wanted to charge me $595.00 for repair. I argued that the unit has never worked right. After about 2 weeks, the company, after checking their records, agreed to pay for it. It still only cools when it's 80 degrees or below. I can't get my house to 70 but if it gets 80 or above, it only cools 80 degrees as if the A/C stops cooling when it gets 80 or above. If I could trade this unit in for another, I would (not a Lennox).

We purchased a new home in March 2010. It has a Lennox 13acx unit. This unit was working fine until July 17, 2012 when we turned it on and it did not come on. We called Lennox manufacturing direct first to find a local approved dealer. We're directed to Central Air Conditioning to do the said covered parts and that we would have to pay labor only as that the unit is still covered for parts only. The repair dealer just left. Today is July 20, 2012; and we not only had to pay for labor, but we were charged parts as well. We then contacted Lennox warranty services to find out how we would be reimbursed for parts.

I installed two Lennox air conditioners 5 years ago to save energy and at the recommendation of a local dealer. It went through repeated breakdowns. There’s a defective compressor fan motor and the leaking condenser coils are not repairable. The cost of repairs has far exceeded what I would have paid for the extra electricity to run my old and much more reliable units for the rest of my life! Don't be fooled into "going green" because the "more efficient" Lennox units will take more green from your wallet than you'll save in a lifetime! It's a scam. Spend the extra money for the electricity to run your older and more reliable units rather than be tricked into buying a more efficient one with a better SER rating made by a company that makes inferior products and doesn't stand behind them.

The Lennox heat pump was installed in 2004. I got nothing but problems with cooling. The TX valve that was replaced was obviously bad all along. Since the recent repair of the TX valve, my system has been working perfectly. Now, my family complains that the house is freezing! Everyone sits around with a blanket on! My T-stat is set at 75 degrees and the current temp reads 74! I think this thing was defective from the initial installation! I was charged $475 to repair!

I bought in 2009, went away for summer, never used in 2010. My father passed away. In 2011, I used the air 1 week. In 2012, I turned the air on, it was not cooling. Service came, billed me $215 plus travel time. He has to come back for extra fee. This A/C was never used. Thank you, Delta for selling me a crap A/C from Lennox!

On 12-08, I purchased a 4 ton 2-cycle 21sear unit. On 12-09, I had to replace the float switch and transformer for UV light. On 6-10, I had to replace the condenser coil. On 6-11, I had to replace another condenser coil with a service call of $71. On 5-12, I had to put in a new UV light as I had black mold growing in the handler and the UV light at the bottom of the unit does not cover the top and is too weak, a charge of $695.00. On 6-12, no cooling and the coil blew - service call of $88. The local rep approved a whole new condenser, but I had to pay the labor of $650.00. So on top of paying for supposedly the best unit out there at the time, under the Lennox name, I am out $1,504.00 to keep it running, plus the inconvenience of not having air conditioning in June in Florida.

We built a new home in 2005 and installed a Lennox G61MPV heating and air conditioning unit. Just after the five-year warranty ended, the furnace started causing ignitors to burn out. After three ignitors failed, the technician determined that the fan control board was bad. The tech also stated that Lennox uses a lower voltage ignitor than all furnace manufacturers, causing you only to be able to obtain parts from Lennox. We also found out that Lennox had problems with the fan control board installed in our furnace.

I moved into a newly built house in July of 2007. The AC unit worked for the season. The following year, Barrett Air Condition came out to service the unit, as it would not cool upon turning it on for the new season. I was told it was the coil and that it froze up. They apparently replaced the coil and the system worked for the rest of the season. The following year, same issue. They replaced the coil. Last year, start of the season, unit wouldn't cool. Barrett went out of business, and Climatech took over. They said nothing about the coil, but said we had a leak. They wanted to snip the line in the attic and re-run a new line, but would have to put a hole in the side of my house, as they could detect the leak. So, the new hose would run out the side of the house exposed. We told them no way. The unit was recharged and seemed to work for about a week.

I purchased a Lennox Model XP14 heat pump in June 2009. June 2011, the reversing valve failed and I paid $504 labor charge to have it fixed. In May 2012, the compressor went bad and the dealer wants $1,400 for labor and freon to replace the compressor. The compressor is covered by warranty.

Lennox Elite XP13-036-230-02 - Installed new with the Dave Lennox Signature inside unit by a supposedly premier dealer. They came out 7 times to try and correct a water flushing/leaking problem that they never did figure out. Our plumber figured out and corrected it with a piece of metal tape! That should have been my warning to gut the system out and go with another brand because it only gets worse. Every fall and spring, I have to call an HVAC company to adjust the freon levels so the unit will heat or cool properly. I have had several parts replaced and now the compressor has gone out! Our heating bills in the winter is always $200-300 higher than comparable neighbors with larger units and houses. The AUX heat kicks on all the time, even when it's only 30-40 degrees outside. There should be a class action lawsuit here! When you talk to repair guys that are honest, most will tell you Lennox is overpriced and very unreliable!

I had this Lennox for 4 or 5 years and have to call for repairs every summer because it won't cool! Today he said it was going to be another $300. My old heat pump lasted 25 years with no trouble like this one!

I installed the Lennox XP15 heat pump in 2004. A line blew off contaminating the system. Being under warranty, it was replaced in 2007. Since the replacement I have had nothing but problems (compressor went out), it was replaced under warranty, and cost me $800. The next week, the reversing valve went out and it's going to cost another $800 to replace. This unit has cost a fortune to keep running. Get smart, people. The great advertising you read on Lennox heat pumps is their advertising. You would be a fool to invest in Lennox equipment. Do not buy Lennox HVAC. Be forewarned.

Twice in the past five weeks when the temperature is below 40 degrees, the unit shuts down and goes into the emergency heat mode. On both occasions, the smoke alarms in the house sounded (fortunately waking us up). Something is coming out of the ducts that is causing this. The ducts were professionally cleaned three weeks ago after the first occurrence. Two technicians have been here and said the unit is operating correctly but they have no idea what could be setting off the smoke alarms. This is not a coincidence, it is a serious issue.

I purchased a new Lennox HVAC unit six years ago. The system has an 18.6 SER and cools well, no problem. But it locks up when temperatures here in Florida drops below 40F. I understand the concept and operation of the system, so please do not reply with 'atmospheric equations'. This will not help me in having to 'chop' the power on my system, wait for five minutes, flip the power back on, wait another five minutes and hope for a little heat.

Bought HVAC unit in 2008 and we have pages of items that have been fixed. Heating bill over $400 when it’s 50' outside, loud noises, and freon replaced. No cool air, unit has had numerous issues, heat coil, heat in summer, and heat when turned off. Heat strips replaced 3 times and no help despite warranty from Lennox. Plus poor service from rep, who went out of business after using convicts to do service in Hendersonville, NC. I want my money back or another heater/AC unit. I would never recommend a Lennox to anyone! 23 work orders and $2400 out of pocket expenses for labor.

HM-61 complete heat system installed in my new house August 2005. Tank has been leaking and finally quit working, January 13, 2012. Local Lennox dealers did not provide any assistance in resolving the problem. Finally a Lennox dealer one hour from my house came to the rescue. He ordered a warranted replacement tank from Lennox on January 18, 2012. Today is January 27, 2012. Still no tank has arrived at the Lennox dealer’s business. Mind you I have had no heat or hot water since early Jan.13, 2012. My house is occupied with my wife, two sons, and two identical twin 3-month old grandsons, myself and a couple wiener dogs. Since Lennox is not in a hurry to replace their faulty HM-61 and provide heat and hot water for my family, maybe they should provide heat for my wiener dogs before the humane society finds out! Oh I forgot, we live in Michigan where the average temperature is around 30 degrees!

In April of 2009, I purchased 2 Lennox A/C systems for my home. In the brief, in just 2 short years, it has been found to have mechanical issues that required repair. First, the whole house smelled like dirty socks. Thankfully, Lennox did fix that. Next, it was a fan motor on the unit outside. The dealer I purchased it from indicated that Lennox had a problem with undersized fan motors on the XP-15 unit. Lennox covered the part and the dealer covered the labor since the unit was only 14 months old.

Bought a house in August of 2011, A/C goes out a week later. We had a repairman come out to inspect the defective fan motor and was replaced. Total cost including inspection was $400.00 Unit was covered under a warranty of 5 years from date of installation (1/08). I contacted Lennox seeking reimbursement and was told they do not deal with the consumer or customer. That they would only reimburse the repair company if they filed claim. Repair company didn't want to get involved because they did not do original installation of the product. Installation was not the issue, a component in the product was defective.

HVAC has major problems: coils, compressor, etc. It leaks Freon. It doesn’t cool/heat properly. It leaks in the attic. It always breaks down. In fact, it breaks down annually, sometimes 2-3 times since buying the house. The builder doesn’t want the responsibility of course. The labor costs are outrageous. I could have replaced the unit by now. Owners should get together and file a class action suit against this crappy Lennox HVAC unit.

New heat pump system installed was by builder. The Lennox 13HPD's condensor fan had to be replaced after 3 years and now after 5 years. The condensor fan and motor along with a possible defrost board cost $1395 to fix.

We installed a new A/C complete unit less than two years ago. After they replaced the coil 3 times, they elected to put a new unit in. They did that but told us we would not get a new warranty. We would only get the remaining years. That was the way it is I guess. Now 5 weeks later, the fan motor has burnt up and they do not have one it in stock and they will try for Monday. It seams the warranty is less and the product becomes less reliable. I do not know where to go from here. If anyone has an idea, I would appreciate the help lennox is doing less and less.

We purchased a Lennox Complete Heat system that had a fifteen-year warranty on it. They decided to change it to 10 and now, we have no warranty left. Our HM30 tank ruptured and this cost us thousands in floor repairs. Now, we have no hot water, air conditioning, or heat since it all worked together. We are out in the cold, but we paid around $8,000.00 for the complete package unit with this great warranty and Energy Star Ratings. This is a joke. Lennox should stand behind their products and make things right.

Our HVAC contractor, Stadtler Heating and Cooling, recommended the Lennox Complete Heat for our remodel/addition. The design was a failure and after several complete replacements, they substituted with another company's product (Heat Transfer - first, the Voyager and then, the Phoenix--both are failures). This site makes you select a rating for my overall experience. I tried 0 stars, but it's not a valid selection. It's too bad there's not an option for negative stars!

I have a Lennox XP16 heat pump that is 3 years old and the service repair professional has been trying to fix it for over two months now. The A/C starts up intermittently and then the compressor shuts down.

We bought a Lennox A/C heating unit in June 2008. In July 2011, the motor was totally blown. The part was warranted but the labor to replace this motor was astronomical! We have since complained and sent documentation to Lennox, only to get sent back a lengthy tough luck letter. We promptly called Mr. ** to express our dissatisfaction with this company, only to be told again that only the parts are covered. He did not care if we brought up this complaint to consumer affairs or otherwise. It is very disconcerting to see a company that supposedly stands by their products don't really give a ** about their customers. At the very least, we hope that no one gets burnt like us on these unfair practices!

My air conditioning unit, Lennox Model #HSXA12, which was installed in December 2005, had broke down in September 2009 (4 years old) with a leak on the compressor. Parts were covered by the warranty, but paid over $500 for repair. One month later, it broke down again and the compressor had to be replaced. Last month, August 2011 (6 years old), the unit broke down and once again it was due to a leak on the compressor. The unit was no longer in warranty and the serviceman suggested I purchase another unit to avoid the same issue from recurring. Ridiculous! I informed him that I would not be purchasing a Lennox again! I still had to pay $75 for the lousy service call. It's a shame that such an expensive piece of equipment was made so shoddily.

I bought a new A/C heating unit (model CBX27UH-036-230-6-02 and XP14-036-230-02), which has broken down three times in the past month.

I bought a brand new high-efficiency A/C and heating unit 18 months ago. It has broken down three times this past month after being repaired twice.

My local air conditioning company advised me that my Lennox unit has a leak in the coil. The unit is 6 years old. It cannot be repaired, and we need a new unit at the cost of a thousands of dollars. Lennox will not stand behind their products. Failure of a coil after 6 years is unbelievable.

I have spent thousands on a Lennox heat pump that is less than 6 years old. I have had one problem after another and even though the product has been under warranty, it has cost me thousands to replace freon and to have labor done by "Lennox" dealers. I currently need a compressor at the cost of approxiately $2,000. I have received no help from the Consumer Affairs division.

Our residential HVAC unit was not working. We called authorized Lennox Dealer and they told us the coil was bad, leaking freon and needed to be replaced. Estimated cost is $2,200.00. The unit is only 6 years old. When I called Lennox, they informed me that (after giving them my specific model numbers and serial numbers) that these units qualified under their "degradation of coils" and would be replaced by Lennox at no cost. They also told me they would call our local dealer and have them replace the coil. Now it seems (2 weeks later) that everyone does not want to do this.

My 2.5-year-old Lennox 13HPD has to have its compressor, TXV(?), and bi-flow drier replaced. This would cost $928, and supposedly that's for labor only.

Since my first complaint on 30 Dec 09, we continue to have more and more problems with our Lennox heat pump, heating and air conditioner system. The system we have is a Lennox High Efficiency HPX-60 5 ton capacity. At 9:15 AM, George came out from Oak Island to work on the Lennox heat pump and found a bad suction valve to heat pump--changed out circuit board and discharge sensor, coil sensor and AMB sensor. He said that he would order the needed parts. So, we wait for that without being able to use the unit again in the coldest part of the year. At this time, I did not receive any further service order numbers for the parts that were installed.

Lennox HP 15 elite system installed has never worked correctly. Various parts were replaced to try to get the working set points adjusted numerous times. We have been told it has bad thermostat. We're going to have the 4th one installed on the advice of Lennox. The freon was lost. The solder came apart. We were told by the contractor that it's okay to run for long periods, running up to 11 hours straight. He said that he has a heat pump. We asked him if his runs 11 hours straight. He made no comment. We told him that he could trade and hear that rattle on the side of his house all night. We paid for vents to be adjusted. What a joke! We were told that wrong duct work was installed that's why it doesn’t work.

We were in the market to purchase a Lennox Sun Source system. We received a quote of $15,000 for the a/c and panels. Then we wanted another quote. We got one for $40,000. One installer said we needed four panels and the other one said we needed 15. Online at the Lennox house they show six.

I built a house two years ago and my builder used a Lennox system. The A/C didn't seem to cool the house very well, so I called a repair technician to look at our system. It didn't make sense that a unit so new would have problems, but what we began to understand was that our Lennox coil was leaking. I was charged a service fee and a fee for the additional cooling agent to fill up the system. The technician let me know it is a slow leak and has probably been leaking since it was installed. I called the company that put the unit in, they confirmed the information and ordered a new coil from Lennox. I was also informed that Lennox would not cover the expense of the labor, and that it was my responsibility to cover that cost. I think it is ridiculous that a 2 year old unit would have a leak in it and I would have to pay for the replacement. I am about to build a new house and will have to look at other heating and cooling brands. Lennox is not the way to go!

These are the cost of repairs to my Lennox air conditioner: 12/30/09 service valve condemned (no charge), 1/8/10 replaced defective condenser coil at 310.56, 1/8/10 changed suction service valve at 240.00, and 8/30/10 replaced TXV at 444.95.

I had a Lennox heating and cooling system installed on 8-15-08. Problems with the insulation, the copper coil, and freon leaks are unacceptable issues for a relatively new machine. The system was installed by Del Air. Alex, from Del Air, came out to service the air conditioning on 8-5-10. He showed me the insulation on the interior wall of the indoor model # CBX32MV060. The insulation was completely separated from the wall and was being sucked against the air compressor--blocking air flow and machine function. Worse, I am concerned about the insulation fibers my family has been breathing in as a result of this. The air filter in the house was changed by Alex. The air filter was significantly dirtier than it has ever been. The color on the filter resembles the insulation fibers from the Lennox indoor machine. I have saved this filter in the event it is needed for proof of any kind.

We installed 2 Lennox air conditioning units in our home in fall of 2008. We had the units serviced twice every year, in spring and fall, and all checked out fine this May 2010. On the end of July 2010, our unit upstairs unit was unable to maintain the 78 degree setting on the thermostat and would only cool to 82 or 83 during the heat of the day and couldn't catch up until 1 a.m. We had service come out to check the system and there was a leak detected in the evaporator coil.

Heat pump installed 5/28/2008 model 14hpx042-2230-02 serial number 5808e3121. Lost freon and had repair 6/7/20. Tech from Airco Austin TX found tube caps lose and advised that over time some freon will escape from orifice. Added 3 lbs of freon, no other leak found. Lost freon again 7/25/2010. Airco came out and found a tube rubbing against reversing valve body that caused a hole and leaking freon. Freon had to be removed, tube soldered and new freon installed $550. The tech said that this tube should not be loose or touching at anytime.

We also built a new house in 2005. The builder installed a Lennox A/C unit. After only 5 years, it started blowing warm air. We called a technician out to look at it and were informed the Freon had leaked out of the unit. He replaced the Freon at a cost of over $400 and also put a dye pack in the system to see where it is leaking out. He also said that it may be caused by something other than a leak and would cost $900 or more to repair. I am very disappointed with the Lennox brand.

We moved into this "new" home in April 2005. It has 2 Lennox air units, one for upstairs and one for the main floor. In spring of 2008, the main floor unit went out. It needed a "compressor" that was $1,000.00. Two years later May 2010, the upstairs unit went out. It was an expansion valve that was $400.00. Now six weeks after that 6/22/2010, the main floor unit has gone out again. I called one Lennox dealer here in Richmond and he said they won’t even work on Lennox any longer! He said they are not good.

My unit is 3-1/2 years old and has been serviced over 6 times. The fan went out, and their parts department is telling us that a new fan will be unavailable for over 30 days. The heat index is 110 degrees and we need an A/C today. Not getting anywhere with phone calls. Replacement unit is $2400. My unit is still under warranty.

In March of 2007 I replaced my 25 year old a/c and gas heat unit, with Lennox elite. As of last august, the a/c needed Freon. Again, this may it needed Freon. I live in Pennsylvania. So a/c is needed when the temps start to get into the 80's and humid. Living in a 950 sq. ft. second floor condo, that gets the sun all day. It gets just a little too warm for me. This Lennox unit is a piece of junk! It took me a long time to save to replace my older unit. I am not a wealthy person. I have to account for every penny to live. Putting out $4,598 for something that came highly recommended really makes me very angry! I feel like I have been completely screwed!

Cadillac of aircondition, Lennox was installed in 8/05. After the first winter, I had three dispatches to fix hot air blowing by filling the system three times. Yes, I paid for the fluid, not covered by labor. Next summer of '06, same problem, hot air found system covered with ice. I had three more dispatched to fix. Again, stuck with charges not covered by warranty or labor. They removed a damper. They said it was causing the problem. Summer of 07, hot air again. Two dispatches filling the systems. Big oil spot next to coil was ignored. Summer of 08, same problem hot air. Two dispatches to find out that coil had a long hairline crack on bottom line next to oil spot. Coil had to be replaced. It worked for a few weeks. Coil fan had to be replaced with two dispatches. It worked for another week. I found system was wired wrong with one dispatch. Summer of '09, it would not turn on. I had dispatch to fix high voltage card. I was paying for dispatches because labor was for two years only. Summer of '10, house light would dim when aircondition was turned on.

We have two Lennox heat pump units installed in our home in Lenexa, KS. After just over 5 years, the reversing value "stuck" in one of the units and needs to be replaced. The price quote from a local dealer was $1,000. I contacted the manufacturer but was told that they would not replace the part because it was just beyond the 5-year warranty period. Poor product and poor customer service. I would never buy a Lennox product again.

I had too much service on a 3-year-old unit. The second was the TXV valve in less than 1 year. I have spent over $500 in repairs.

I purchased a home from Lennar homes of Riverview, FL (Southfork sub division) in July 08. My heat pump unit is a Lennox MDL CBX26UH-042-230-1 (serial # 6008C30963) using 410a has a leaking evaporator coil only after 2yrs of usage. I need to know where do I mail the failed parts to since you have a 5-year warranty period. And why is it so hard to find the correct part number to replace this coil? Please provide me with some guidance and relief since summer is approaching. I did not anticipate having to replace a major HVAC part two years after buying a house and no one from Lennox is writing the consumer if this is an ongoing problem. The economic impact is having to finance an unexpected repair to a unit that is supposed to be trouble free for at least 5 years. The physical damage is as of now my unit is inoperable and my home is hot. I need assistance.

It's a Model# HPXA16-048-230-01. The coil is disintegrating with less than five years of low use service. The coil is powdery when touched.

I bought a Lennox XP-15 heat pump in June 2007. The compressor failed within five months. Other parts have failed and had the unit serviced in November 2009. The service fellow told me based on the serial number of the unit, it was full of bad outsourced parts and the newer units were much better. I was told in November that it needed a new fan motor and defrost switch and that he would order the parts under warranty. Here it is April 2010 and after checking with the manager of the service company, he is being told by Lennox the product was never registered for warranty even after the compressor was replaced at five months! We have had the mildest winter on record (no snow for Olympics), yet my hydro bill was nearly double last year (cold winter) and emergency heat seems to be on a lot more (higher gas bill).

Lennox complete heat with cracked heat exchanger after 10 years. The unit is under warranty but I must pay installations cost for new furnace and any related expenses. Over $4000 estimate for a warrantied item. You don't pay for labor to repair a car's warranty.

Limcan Walker employee Marlon arrived at my home for a maintenance visit. My wife was home and let him in to do his work. He asked her to turn up the heat on the thermostat so that he can perform a limit test. My wife was on the phone but she estimated that 5 minutes passes when the smoke alarm went off and smoke started coming out of the vents.

We have a 7 yr old Lennox Air Conditioning unit model 12hpb60-10p which requires that we replace something each and every year. We've had to replace all capacitors, motherboard, fan motor, furnace heat coil, thermostat, and now are faced with having to replace a compressor that went out and a bill of $1200.

I purchased a Lennox G50UH-60C furnace in December of 2007 under the guidance from Econo Air that this was the top of the line furnace. Immediately after installation, we began to hear a fairly loud running noise each time the heater was turned on. I had Econo Air come back out with in the first 30 days to check the unit and they indicated that there was nothing wrong with the unit. In December of 2009 the noise that was being generated each time the heater turned on began to get louder and louder over the next 60 days until February when it stopped working all together.

I could not believe it when I read the note from Nicole in Souderton, PA. I also bought an XP-15 Elite Heat Pump System from C&C Heating in Souderton in April 2007 and have had nothing but problems! Transformer was replaced, coil sensors repaired, heat pack replaced, cold air coming from my heating vents in the winter, outdoor unit locked out numerous times, bad relay switch found, bad sequence from heat pack, need to replace outdoor heat pump fan. I have been on Emergency Heat since the end of December!

I installed a Lennox Elite series heating system in July 2003 and within the first month, it shut down. It has continued to shut down and run on the second stage since installation. In the Summer of 2008, we had the compressor fail and it was replaced under warranty. But as you know, this does not include labor and coolant. The total was just shy of $600. We thought this was the end of our troubles but this was just the beginning.

I purchased a new Armstrong Air Advantage oil furnace from Reliable Heating in June 2008. The following is a sequence of events related to poor service from Reliable Heating and a defective furnace from Armstrong: 1) On Aug. 15, 2008, fuel oil leak was detected at the filter assembly. 2) On January 27, 2009, after only 3 months of operation, a service call was needed to address the cause for black soot being spewed all over my basement.

We purchased a Lennox HPX15-60 High Efficiency Heating and Air Conditioning System (heat pump) in Nov. 2005. In July 1, 2008, the condensate failed and caused major water damage to the ceiling, walls and wood floors under the unit. The company that manufactured the unit said it was not the fault of the condensate. Then what, the Lennox unit? Nobody had an answer and would not take responsibility for the failure. The company that installed the unit for us replaced the condensate at no charge but we did have to pay $525 for labor.

Hello and thank you for your help. I moved into a new home on 5/2/2006. Within the first year, the AC failed and was serviced by the subcontractor (not Lennox, the product maker) and was left in running condition, but sounding like rocks in a blender every time it started. 2 weeks ago, the unit began acting up again, popping the circuit breaker every few minutes. I contacted both the sub-contractor and Lennox this time. Each expected me to pay for a service call, just to come look at it. I felt that I should not have to pay for service on an obviously defective product. The sub-contractor (Red Rock Mechanical) was kind enough to come out, check it and not charge me.

I have a Lennox 624m3-75-a-6. In the past six years, I have replaced 2 blower motors. I had to order the motors on the internet. Dealers said they could not get them. I switched dealers. Now in 2009, the blower and control blower went bad again. Its cost would be $700. I am not using Lennox ever again. I'm buying another furnace. It's cheaper. Never again, Lennox!

My furnace seemed to work fine all winter. Now I have tried to go to AC and nothing is working outside at the heat pump. I called two Lennox dealers, and now, they say it's the TXV valve and, yes, the part is covered but not labor which is expensive. The furnace is only 2 years old put into our new home. I now read how terrible the system is, and now, we are stuck waiting on the part. Lemon! Why install a system and not tell people they cost you money when they are supposed to be energy efficient and all? My system is down and I think we all should have credit from Lennox for the bad valves. Everyone seems to have trouble.

After yet another failure in March, the District Manager of Lennox arranged for a service company to come and fix our system at their expense. On inspection (March 18), they advised us that they could get it going, but that it would fail again as the Tank was cracked. On April 24, the tank ruptured, flooding the Furnace Room, scalding my wife’s feet as she ran in to turn the system off, and damaging items stored in the Furnace Room. I contacted our HVAC company to ensure that the correct steps had been taken to isolate the water supply.

We purchased a Lennox in 9-01-08. We have had nothing but problems. First the order was screwed up so bad we had to pay an additional 500.00 dollars just for returns and reorders. No one in customer service knew what they were doing. It took more than an hour just to take the credit card number. The wrong heat pump was sent like they didn't know they own system. We tried to preorder the plenum and was giving the wrong dimensions. We talked to the supervisor who gave no reimbursing of any kind. I am never using this system again. Lennox needs to be investigated. There was also several other problems, and on top of everything we got a bill for 50.00 for being a customer. We were close to being kicked off a job. We lost over $2,000.00 dealing with Lennox. Simply I’m not EVER dealing with them EVER again.

Installed a Lennox Complete Heat (Furnace and water heater combined) in 2000. Since then have spent $2600 in repairs. Inducer motor going out again. Could not get District Rep to return my call. Now trying to deal with Lennox consumer affairs. Motor is howling and furnace will probably go out again soon. I spent over $5000 on this unit and an additional $2600 in repairs so far. Furnace has to be replaced before winter.

We had a Lennox outdoor air conditioner installed November 2006. Just to many problems to remember but, The first winter we went through with this unit we had no heating, the outdoor TX or TXV valve needed to be replaced so we ran on EMERGENCY heat for 6 weeks! In the spring there was no cooling, C&C came out and checked it and added coolant which lasted for one week. No air conditioner shortly after, We called up C&C again they said run the air conditioner for 24 hours. Still no cooling 2 weeks later, on my next day off they again came out and diagnosed the TX valve and also the coil was frozen, we are currently dealing with this problem and still waiting for parts.

Our 16 month old Lennox heat pump CBX32M-036 needed TXV Valve. Was told by repair people that they had numerous problems with that part (was back ordered and they had trouble keeping it in stock). Although part was covered under warranty, the labor and freon were not and it cost $250 to get it repaired. If this is a faulty part, shouldn't the entire bill be covered? Do you have any suggestions how I can find out what the failure rate is and who I should follow up with? Thanks for any help you can supply.

Lennox Model # HPXB15-036-230-03 installed July 22, 2005. Had refrigerant leak on distributer tube behind the flow drier in outdoor heat pump unit. This tube was obviously place there during manufacturing. Of course I was told that the warranty wouldn't cover this problem. I feel this problem is due to a manufacturers defect and Lennox should stand behind it. Spoke with the consumer affairs department today and they said just pay the service bill and that they weren't responsible. I would never install another Lennox system or recommend that company to anyone.

I had a DuCane Heat Pump Installed in 2/2002, and have had several problems ever since it was installed. 2002 - serviced 3 times. 2003 - serviced 4 times. 2004 - serviced 2 times. 2005 - serviced 2 times (2 a-coils and a distributor). 2006 & 2007 serviced several times. 2008 - serviced 4 times this year (most recently 2 times in the past week)

Electric bills have doubled and no one feels they owe us compensation for this or lost work time as we have sat home with repairmen in our home day after day. We come home very day and wonder if the heat will evan be on and the other night it was 51 degrees in our house with outside temperatures dipping below freezing. The installer has written in response to our complaint that we have responded hysterically to a fairly typical set of circumstances. Please help us.

Consequencies include financial drain for chronic repairs and the stress associated with dealing with loosing heat during a Minnesota winter. I've been fortunate to avoid freezing pipes and associated damages with use of a gas fireplace, electric space heaters, and my growing competencies in diagnosing the problem and making temporary fixes to restore heat. From correspondence on the internet, my experiences are not unique to other Lennox Complete Heat owners. Sure would like to find out if there has been a class-action suit filed against Lennox and this product.

we purchased a new home from Centex for 170 thousand dollars. The brand new Lennoz air conditioning unit has NEVER worked right. They have been out here almost 10 times to fix it in the two years we lived here and it failed repeatedly. Im afraid of what next summer will bring. We repeatedly asked Centex to replace the unit but they have totally ignored us. We want them to replace it since it was in a brand new home.

has been serviced a minimum of 13 times. Six of those times have been due to needing 410A added.

Have had to pay in excess of $500 for service repair bills that include diagnostic and repair costs on a product that cost $1800.00 and is used only 6 mos. out of a year and is only four years old!

Possible loss of thousands of dollars if the part decribed above fails completely.

My Lennox Air conditioning unit is 6 years old. I have had problems for the past 2 years. Two companies have told me i need to replace the E coil in the unit which is made by Aspen Manufacturing. They warranty the product for 5 years but in reality the product should be good for at least 15. (I am told this by both companies that came out to look at the unit). The ironic problem is that 6 other residents on my street that all have the same unit have the same problem. We are all in need of a new $1300.00 e coil which happened to need replacing right after the 5 year warranty. This is not right especially since the product should be good for 15 years.