Lennox Reviews

JK Mechanical technician confirmed that leak in coil (evap coil) and JK Mechanical confirmed that it's under warranty but they are asking me $1500+ for diagnose issue and replacing part... I am really very disappoint with the quality of Lennox product since it failed within 3 yrs... It didn't live at least 5 yrs... Lennox will keep on sending me parts but major question who is going to pay JK Mechanical every time $1000s of dollars. Lennox should take responsibility since it's a knows issue (leaking coil) and still they are selling such faulty product in market, you cannot just clean your hands by sending coil replacement but you should send your tech support to fix the issue.

I live in a neighborhood of some 500+ homes. Many homes have had to replace their evaporator coils in their Lennox AC systems due to the coils rusting and then leaking the refrigerant. I thought I was lucky... until last week. My first floor unit stopped cooling. Diagnosis is a defective evaporator coil after less than five years of use (some neighbors got two out of theirs). This repair will cost me $1400 and I have two other systems in my home. The class action lawsuit provides no compensation as Lennox is denying all claims. As well, the lawsuit states an owner has to have replaced TWO coils in the same system in order to be eligible for a $550 reimbursement for labor and refrigerant and also have the choice between a coated copper tube or aluminum coil.

We live in Palm Beach County, Florida. We have two Lennox XC-21 systems. We removed a SEER16 system in the attic, and added ONE XC-21. We added an additional XC-21 system for our new addition. One unit was in the attic, and one unit was in the house. Today, both are in the house. Our home is 3600 ft^2 under air conditioning.

Bought our home in 2016. Home was built in 2013 with a 2013 Lennox AC unit. Have had nothing but issues. The coil created a leak and now the capacitor is broken. Stay far away from this brand. Will never own a Lennox again in my life.

We bought our unit in July 2011. We had a service call today and learned the coils are rusted out. They are made of copper and copper rusts with the new freon. It will costs us over $1900 to replace the coils. Lennox is now making the coils from aluminum. But not for our unit. We will pay all of this money and get copper again. I would not recommend Lennox. They should be forced to give us a reduction on the cost of the replacement and they should have to design it in aluminum. The repairman told me the unit was clean and everything else was good. The coils look like they are on a 20 or 30 year old machine.

We purchased a Lennox XC21-060; CBX32MV-060, the more expensive of our purchase options. We have had nothing but problems with it. MANY repairs, including a $1200 communication board (not covered by warranty). One weekend, they had to come on Saturday and fixed one problem and then come back again on Sunday for a second problem. One problem they have not been able to solve is the AC running, but not cooling. I have to shut down the entire system and restart it. That's a problem if I am not home as it will just continue to run if I am not home. And the technicians can find no reason for it to happen. Now, we have a problem with one of our zones where the AC kicks on for five minutes, off for five... continuously... and raising our electric bill. The technicians again say there is nothing wrong with system. I've even tried contacting Lennox and they just refer me to the service company. I would never, never buy Lennox again.

Very disappointed with Lennox. Our air conditioner in our home that is just under 3 years old was not cooling correctly. We found out it needs a new evaporator coil, due to it leaking Freon. We just spent $700 to diagnose the problem, and that doesn’t include the labor to replace it. After doing research we discovered that this is a major issue that many people are having. There was even a class action suit that has since expired. However the payout was ridiculous and didn’t begin to cover damages. Lennox was basically left unscathed. If you put out a product that causes people to spend hundreds of dollars in labor to repair, you should be held liable, and make it right. What’s to keep companies from producing a JUNK product if they aren’t held accountable. I’m disgusted by this company, and will never buy their product again.

In February 2017 my husband and I closed on our new construction Lennar home which included a Lennox Air Conditioning unit, M/N CBX27UH-036-230-6-03 S/N ***. In January 2018 we placed a call to Mills Air due to our AC not blowing cold air. Mills Air came out and stated that there was some settings in the thermostat that had changed, it was corrected and the AC worked. In July, 2018 it was apparent that the home was not cooling as quickly as it should. The AC was set at 75 but the thermostat was reading 79 and didn't change for hours. We were outside of our 1 year warranty so we contacted Western Air to come out and look at the unit. The HVAC tech mentioned that there was not a gasket on the outside unit, and that there was a Freon leak, but he thought it was probably because the gasket was missing.

On March 23, 2017, I purchased two Lennox Air Conditioners an Xc16S060-230-05 and Xc16S048-239-04 for my home that cost $18,360. I have had trouble with these units and the installer has been to my house 5 times since the installation. One unit cycled on and off the other lost Freon and neither filter door works properly. You have to duct tape them closed. More importantly the units still do not cool my home properly. I am at the end of my rope. Buyer Beware.

Had a major part go bad on the air conditioner and the folks at Lennox stood by their product and went above and beyond what was required to make sure my family and I were satisfied customers. I'd also like to thank Terry at Economy Heating and Air in Sacramento for making the whole conversation with Lennox go smoothly with all the right info and professional follow-up replacing the part.

I bought a Lennox A/C System because the Heating and Cooling Company said that they are one of the best. After 4 years the coil was leaking coolant and the coil had to be replaced. The coil itself was covered under warranty but not the very expensive labor change. The technician that replaced the coil said he has been replacing quite a few of them and replacing them with upgraded coated coils. There is obviously a problem with the coils if they are replacing them after 4 years with upgraded ones. Also, when the air handler was opened up, the insulation above the fan motor became loose and was lying on top of the fan motor and covered the intake. If this company truly stands by their products, they should recall them or at least cover the labor.

I purchased my home brand new in September 2014. My home air conditioner is a Lennox. In August 2017, I had to replace a leaking evaporator coil. It is now July 2018, and I am again having to replace a leaking evaporator coil. This will be the third evaporator coil in less than 4 years. It has cost me several thousand dollars in labor and coolant. I mistakenly thought Lennox was the best. I will never own a Lennox AC again.

I bought this heat pump model LR14HP30P in late 2015. It has broken twice since then and the latest with the blower motor and module, which is a substantial break. While the part itself is under warranty, the labor and diagnostics are over $400. Then there is the exorbitant and hidden $125 shipping fee for the #Warranty part that was coincidentally available the next day, which means it really was local. I am not impressed with the company, the product, and especially the rip off #Warranty fees. By the way I hung up after waiting 20 minutes for Consumer Affairs at Lennox and then called back and chose the menu to buy something and got someone in about 60 seconds who then informed me about the hidden fees. I would not recommend this product or company to anyone.

After installing in 2016 a new AC, 2 yr and $4700 later my unit needs a new panel board and motor. This is a new AC!!! Parts are covered but labor is not so will cost me $500. It's very upsetting. I wish we can really do something about these companies that only rip off people. After seeing all Lennox reviews I wish I never bought one. The company that installed them, I bet they get huge discounts for selling consumers this type of unit. A one yr labor is not enough warranty. At least 3 yrs and 10 in parts.

Very unhappy with Lennox Heat Pump. Had old Lennox for 25 years. When it went out purchase another Lennox 6-11-2013. Had it serviced like required after having serviced and everything was suppose to be working. Four days later air stop working. Had to go to hotel for 5 days because it was so hot inside house. Serial number: 16111E07954. Model 13 CHPXA-30-230-1. Thinking about reporting this to news channel for people not to purchase Lennox. Very unhappy with products. Installing contractor A-1 Certified also told them would not required them either.

I've read a lot of the existing reviews and feel the same way about my system. Mine was new construction 2.5 years ago and it's been a hot boiled mess ever since. I've had a least 8 or 9 service calls mostly from the builder's original installer. Winters I can't keep the heat warm enough and in the summers the AC goes out. I already had to replace the compressor once and expansion valve. Some solenoid too. I can't even begin to tell you how much coolant the system has had to recharge it. They just did a full system recharge after doing a pressure/leak test.

We have a Lennox Furnace Model EL195UHE, (top of the line) installed October 2014. Nothing but problems. Four service calls to replace major parts, control boards. Costly to us on repair bills! Furnace is under warranty for one more year! After that I will replace it with another brand. And use the Lennox for a boat anchor. Don't buy them unless you like junk!

I decided to write this review after I was just told that I need a new compressor for my Lennox heat pump. This will be the 3rd compressor for this unit which was purchased new on 4/27/12. As you can see it is only 6 years old. In 2012 I had a complete new Lennox system installed which included a top of the line XP-17 Dual Fuel Heat Pump, new furnace, coil, and the latest I-comfort Thermostat for $10,235.00. In March of 2014 (2 years) the compressor went out under warranty. After complaining extensively to Lennox, they agreed to pay for half of the labor to install. I still had to pay over $700 to have the compressor replaced. Now (June, 2018) my compressor has gone out again. It is still under warranty but again Lennox does not cover labor. Therefore, I have just agreed to pay $2100 to have the compressor replaced again. As far as I am concerned, Lennox compressors are junk and I would never buy another Lennox product again.

Labor is never covered on this product and if the builder refuses to fix it it will be cheaper to just buy a new one. Find the cheapest AC with a full 5 year warranty and a local well rated contractor. Trane has the same issues=no labor warranty so be careful what you buy and from whom.

My family and I are in the same boat as everyone else. Our brand New Lennox system is only 2 1/2 years old. This is the 2nd summer using the air conditioner and we already have to replace the coil. We have poured all this money into getting this new system and having it installed and we can't even use it. We now have to pour more money into this new system And from the sounds of it the warranty that we have covers nothing.

Brand New Pulsating Furnace and A/C (Installed May 2018) - I wish I would have checked this website before I made a decision to buy a well advertised and marketed brand such as Lennox. I decided to replace my existing HVAC system which was 30 yrs old with the top of the line Lennox rather than a Japanese model which was offered by my contractor. What a mistake, the furnace didn't even work right out of the box, that should have been a red flag for me. Now the condenser coil is icing up every time the unit is turned on and the furnace is flooded with water. I hope that they will take this piece of garbage back, I'm out thousands of dollars on what I thought was a quality product, now I am in the same boat as many others here... DO NOT BUY, YOU WILL BE SORRY, SAVE YOUR MONEY! Typical marketing B.S. riding on the coat tails of a once quality product.

I purchased a 3 ton A/C Lennox model 13ACX-036-230-17, Coil model # CH33-36B-2F Coil/3Ton/Cased installed late summer of 2013. This had a 10 year warranty on it. After 15 months of use of a period of 4 1/2 summers the coil went out with a major leak. Lennox advertises they have the best coil unit. It cost me another $1600/labor to replace and the warranty covered all but $400 of the replacement part. I have emailed Lennox 3 times since May 2018, no reply. I have called twice and again today was on hold for 41 minutes then I was cut off.

I just paid Jordan's Heating and Cooling service $200.00 for refrigerant and they said they would have to come back and run a test for a leak. That will be another expense. This unit is only 2 years old. I'm just sick about it and surely wish I had never bought a Lennox.

In July 2014 we purchased a Lennox HVAC fully convinced we were getting the best on the market. Two years later the coil was leaking and had to be replaced. Now, two years after the coil was replaced and 4 years after purchasing the unit, the coil is being replaced again. Our repairman says his company is no longer carrying the Lennox brand because of such poor quality. We have one more year on the warranty. When this coil has to be replaced, we will be purchasing another and, hopefully, better brand of HVAC. I cannot express my disappointment. Several thousand $$$ for a very poor quality product. Personally, the least Lennox could do at this point is extend our warranty.

My Lennox air conditioner stopped working 1 year and 1 day after installation. Lennox's defective components cost me $930 in labor costs 1 year after installation. They were unwilling to assist with this cost despite the obvious cause of the problem, their defective parts. Their representative held claim to their lack of responsibility as it applies to labor, labor cost (this situation) would not be an issue if their a/c unit was of better quality with a longer life expectancy than 1 year.

My wife and I purchased a Lennox SLP98UHV heater, 507345-01 iComfort Thermostat and a XC20 Elite Series air conditioner thru Costco and had the units installed by Mechanical Concepts Solutions (MCS) from Albuquerque, NM. We have had nothing but problems since the units were installed on April 24, 2017. MCS has sent a technician out to our house on 6 different occasions, 05/02/2017, 06/17/2017, 06/30/2017, 07/09/2017, 03/19/2018, 06/04/2018 and MCS needs to come out again today 06/13/2018 to get the unit running again. Each time a MCS technician runs test, resets the units and turns it back on. Not once have they provided a solution for the problem.

I bought a whole new AC/Heat system in July, 2014. In May, 2017, noticed the System was not cooling. They had to replace the coils, and said it just happens sometimes. The coils were under warranty, but not the service call to diagnose the problem, the Freon or the leak detection. I discovered a previous lawsuit for coil failure, when looking for the recommended maintenance schedule today. There was not any information on this recommended schedule included in my owner's info, but there is a disclaimer that "Failure to provide maintenance per Lennox instructions will void this warranty." I will never purchase another Lennox AC.

I paid 8800.00 for a new Lennox unit. Needless to say that after 2 years this unit has stopped working. The dealer that sold me this unit said that a "valve" was the problem. Fixed the valve, still not working. I have asthma and live in Florida and needless to say it is hot. I have been without air for about a week now while they are trying to figure out what is wrong with this unit. To make things even worse I have to pay the service company that is fixing it 600.00 because the parts may be covered but the service isn't. I have never dealt with such a not so nice company. Beware and really do your homework when buying an AC unit.

We bought a Lennox air conditioner about 5 years ago now, and it never worked properly from day one. There are a ton of complaints about Lennox online so consumers beware. This was the brand Care Heating and Cooling in Columbus recommended. I blame them for not taking their job as to product reliability seriously. We have spent more in repairs than the unit cost and Care has been horrible as well as Lennox. If you want a reputable manufacturer and reseller don't chose either Care or Lennox.

I bought my new construction home in 2015. In the first year, my Lennox evaporator coil went out due to a leak. These were the defective copper coils involved in the class action lawsuit. Luckily I didn't have to pay any labor costs as these were still covered under my home builder warranty. Now in May 2018, the second coil went out, another large leak. The part is still covered under the 5-year warranty, but service/labor/refrigerant costs amounted to over $1,000.00. I don't think I'm qualified to get reimbursement under the lawsuit for multiple reasons. Lennox isn't making this right and they continue to produce defective coils. They have no concern for the consumers. I don't know why the BBB continues to back this company when most of their reviews are negative. How many more times will I have to replace this crappy part and pay for labor costs? Bad company and bad business practices. I'm spreading the word to every place/person I can think of.

We moved in our new town home in April, 2010. In June, 2018, a little over 8 years, our coil began leaking freon; two different places on bottom front corners. We were told it needed replacement. At first the technician informed me it wasn’t under warranty, then later I was told (after I read the warranty) it was under warranty but labor and freon would not be covered. I took pictures of the rusted coil around all edges of coil. The coil, itself aluminum, had galvanized steel surrounding all edges of the coil, approx 1” wide. This was rusted and metal was crumbling from rust, around ALL edges. Condensation from coil and humidifier contributed to rust plus the fact it was steel, not aluminum. Was replaced by dealer on 5/24/18 with a complete aluminum coil, no steel any where, and now even tubes going in and out of coil are aluminum; no steel anywhere. Old coil is a defective product and labor and freon should be covered under warranty!!!

We had our working 25 year old HVAC system replaced with a Lennox system by FH Furr around 5 years ago. Last year when it was serviced we complained that the unit did not appear to keep up. The servicer added some refrigerant and said it just needed to be topped off. He did not charge me and I thought that we pretty nice. Once again this season I noticed it was not keeping up and when the company came to service it I was told that it needed some more refrigerant and went on to add 5 lbs at a cost of over $350.00. They suggested that we do a leak test at a cost of $220. The results showed that the indoor coil has a leak and I am now told that the cost to replace will be $1500.00.

Our home is less than 5 years old and has 3 Lennox units. One has lost all refrigerant and the other two are low and barely cooling. The repair company said all 3 have leaking coils. It was not mentioned that Lennox has an ongoing issue initially. The coils will be covered under warranty but the labor to install and the cost of the refrigerant is not and will run approximately $3,000. I mentioned I had read about the ongoing problem with Lennox coils. The technician informed me the replacement coils will be the same defective material as the ones being replaced.

We had a 2 1/2 ton AC unit that was installed when our house was built in 2005. Decided to have it replaced in 2016 as we wanted a little larger unit. DelAir Services sold us a Lennox unit and it was installed in 5/16. In January of this year we had to have them come out and they had to replaced Condenser fan motor, they had to come out two weeks later to replace a fan blade. Well lo and behold on 4/24 came home and house was rather warm. Thermostat was set for 72 but room temp showed 77. AC unit kept on running for three hours. Called for service.

We moved into our new house in July, 2016. Last week I had our two Lennox units serviced only to be told one of them had a freon leak at the evaporator coil. Parts are covered under the warranty but labor isn't. $800 on a unit 1 year and 9 months old, serviced per Lennox's schedule, and used moderately. How can it possibly be that after all the legal trouble Lennox has faced, they still sell defective products? DON'T BUY LENNOX PRODUCTS.

I recently joined the class action settlement re evaporative coils and it turned out to be a joke for consumers. Lennox made out like a bandit, which begs the question whoever represented Lennox customers must have been in on the deal. The settlement is ludicrous. You get no relief from bearing the labor costs of your coil failure unless you’re still under your authorized contractor’s own warranty. Otherwise, you get nothing from the Lennox settlement to reimburse costs to replace the original coil.

I bought a 2 ton Lennox unit in 2011 that the installer told me was energy efficient, (it wasn't). This unit has never ran right. Loses it freon... Total frigging JUNK. It has not been ran but about half the time and most of the time it is broke down. I have called for repair 7 times. Today I decided I had enough when the labor once again is another 830.00 bill. Going to replace the unit... All I can promise is it will not be a RUDD or a LENNOX. Both are JUNK in my book.

In 2013 my 24 year old York HVAC died after providing great service. The plumbing company I used recommended Lennox. Six months after it was installed there was a refrigerant leak. Last month wires inside the unit rubbed together and shorted the system. Of course, Lennox will replace the parts because they're under warranty but I had to pay $500 for labor. When I called Lennox, they blamed it on the installation. I will never purchase a Lennox product again.

I am a Lennox HVAC dealer and have been trying to reach customer service for a year! Yes... you heard that right! A whole year! I have a customer with a ductless mini split that hasn't worked for a year and we have tried over 20 times to reach the tech support. I waited for over 2 hours one day and still no one will pick up the phone. Same result with any of their junk products! I have now been on hold over 45 minutes and no one will pick up! Absolutely no customer service! Never... Ever buy a Lennox product! Trust me... I've been in the HVAC industry over 40 years and I have never seen a company fall this bad!

Heads-up! Lennox 5-Ton Signature Series continues to leak refrigerant. Licensed Sears service technician stated this is a common problem with Lennox; repair is not possible and only can be corrected by replacing the indoor air handler coil, costing over $3,300. We paid over $7,000 for this unit, and all the electric, pipes, and sump pump were already in place and in great condition, and not replaced. We are now shopping for any brand other than Lennox!

Lennox was involved in a class action lawsuit involving their evaporator coils. They settled out with consumers however, they continued to sell units with the defective coils so those of us who were unfortunate enough to purchase a Lennox after the settlement, we not only have defective units that Lennox will not cover costs for and can't join the settlement. My own two units failed within 18 months. I, too, was advised by Lennox Consumer Affairs that I should have purchased a "Labor Warranty" - and I pointed out to them that I was never offered a "Labor Warranty" - not by Lennox, not by my builder, not by the installing dealer, not by the servicing dealer.

In 2009 I purchased a Lennox Elite Signature Series XP19 4 Ton Heat Pump with Air Handler CBX32MV-48-230. WHAT A MISTAKE IT WAS. I did purchase the 10 year parts and 10 year labor warranty. However the unit has been constantly serviced. Today it was diagnosed that the compressor froze up. This past summer it was down for 2 weeks during June when it needed the main heat pump control board replaced and the main fan motor replaced. That was the second time that the fan motor was replaced. Do you think that maybe the Lennox engineering team needs a makeover? I do.

Well I still have this heap of junk, still troublesome one thing after another. Lennox still sends Parts and I still pay shipping and labor. When it fails, I get an email every time. I keep those emails for my records so one day I just might run across Dave Lennox in person and I can show all of them to him as I take those bib overalls and wrap them around his neck and I’ll take that gay ass hat, he wears, and cinch it around his ** while I show all those problematic emails to him. PLEASE PEOPLE, READ all the comments that us suckers have posted about a LENNOX JUNK UNIT. Don’t waste your money or time on this brand. YOU WILL REGRET IT!! I promise!!!

In May, 2014 we purchased and had installed in our home 2 Lennox MS8 Single Zone Heat Pumps. We could not install a normal central heat and air system because our ceilings are too low for the ductwork. Everything was working well until August 2016 when the drain hose in our bedroom that drains water to the outside of the house backed up and water started dripping into our bedroom on to our furniture and new flooring. We were not told when the units were installed that this was a possibility and we never expected it. My husband sucked out the drain hose and placed screening over the end of the hose hoping to keep this from happening again.

I bought an expensive outside unit for a new home. The unit had a rebate as part of the purchase. Rebates normally come in the form of a check which can be deposited. In Lennox case it is provided on a debit card that is only good for 6 months. The card states that it is active but there is an expiration that is not noticeable. If you don't use it on time the funds disappear and the website that I used to verify says it cannot be reissued. I saw another complaint about the 2.95 cash fee but this is more significant. In this case Lennox can reclaim rebate money that it owes a customer. Be wary and use it fast if you get one. This is a great business scheme for a business to take money that it owes back and add to their bottom line. I do wonder how many others are affected. I plan on adding this complaint to as many sites as possible to ensure that the public knows about this issue!

Had difficulty connecting my Lennox iComfort WiFi thermostat to WiFi. Melissa from technical support informed me that Comcast updated their firmware in Oct 2017. She took me through step by step on the thermostat and on the Comcast Gateway settings, and was very pleasant and knowledgeable. The thermostat now connects to the WiFi. The only downside is that I will burn fewer calories not running back and forth to the thermostat.

HVAC product quality is the worst I have seen. This company uses Indian R&D center and their product design is poorest in the industry. The AC makes loud noise, the heater igniter goes bad every year!

Have an 8 year old Lennox Heat Pump. Stopped working. Called repair service, who ordered part online with rush shipping. When it did not arrive when supposed to, repairman called. Part was not in stock in that warehouse. Was told that no one does anything about it until someone calls. Repairman then called and was told that it would take two days to enter it into the system, then it would take two days to ship (wouldn't do it next day air). Didn't seem to care that we haven't had a furnace in November for a week, and now it's going to be almost two weeks.

New home built by Schumacher Homes, 2017. Installed new Lennox unit before we ever moved in. The first day of installation, the furnace was running and would not shut off, it was hotter in the house than it was outside in July. We turned the power off to the unit. We moved into our new home at the end of July and two days later the AC unit quit. Two service calls later and new parts and it was working fine until last week when the emergency heat kicked on and would not shut off, the temperature outside was 62 degrees, the emergency heat should never have turned on. The thermostat was set to 66 degrees and the temperature inside the house was 73 degrees and climbing. We had to shut off the breakers once again.

Lennox issued me $350 rebate in the form of a prepaid Visa card. It is intended for use to purchase products from retailers. That means I lose out on bonus points from the American Express card that I would normally use, thus it costs me money to get my rebate. I can use the card to withdraw cash from Visa ATM's, but Visa charges a $2.95 fee for each transaction, in addition to the ATM fee. No matter how I use the prepaid card, it costs me money! Robbery used to be against the law.

We moved into a new home in December of 2014. The home had a Lennox Air Handler installed for AC/Heat. We began having problems within 6 months! In June of 2015 had to have a new controller. In July of 2015 had to have a new control panel. In July of 2016 had to replace evaporator coil and $600 of leaked Freon (only coil covered under warranty not the thousands of labor or Freon). In August of 2016 another Freon leak. In October of 2017 another hole in the evaporator coil and leak of all Freon, had to have a new coil and new Freon. Again only the coil itself under warranty, still had to pay $2500 in labor and Freon.

I have had to replace my air handler coil 3 times in the last 4.5 years. I am very disappointed, angry, and financially out for the cost for the last coil replacement. My service tech showed me the coil which was rusty, had the seals disconnected and falling away from the coils, and had a part that controls the refrigerant flow stuck at 50% flow. I called Lennox to seek help in making their Heat Pump new in 2013 work properly. Finally a Customer Affairs representative (Maria **) called me and asked to talk through my situation. I returned the call a few hours later but no answer. For 5 weeks I have called and left messages, sent emails, called the main line and was transferred to the representative's number, and even asked if anybody else would help me... All in vain. No return calls, no follow up, no emails, no nothing.

Smith's Heating and Air in Charleston, SC installed the Lennox HVAC system in my new home. For 10 months I've been trying to get them to do something about the noise of the heat pump. They have come to the house, but have done nothing. I contacted the manufacturer (Lennox) 3 times and they have not responded to my complaint. This is a warrantied unit. I filed a complaint with the state's consumer protection agency and Smith's has not responded to them. Lennox was suppose to come to the house about a month ago, but canceled the appt. Smith's contacted me a week ago and wanted to set up another date, but I will be out of the country. Smith's has not gotten back to me to try to schedule another date. This unit has a 10/15 year warranty, but what good does a warranty do if both the manufacturer and dealer ignore you.

Purchased a Lennox AC unit for the house 06-2015. In 10-2016 had to have 3 lbs. refrigerant added. In 07-2017 the unit quit cooling. Service company called. Found 2 leaks in the coil. Had to replace coil. Unit has always been very loud. Will never buy Lennox products again. Very unsatisfactory.

Outdoor unit was making noise and was told there was a leak. Coil may or may not need replacing. Looking at $900 to $1600 worth of repairs for a 2 year old unit. This is absolutely absurd. How is Lennox allowed to even sell such sub-standard units? Apparently there is a class action lawsuit against them. I hope they go bankrupt paying back everyone who purchased their products in good faith only to have them fail so quickly. What a lemon!!!

The unit that is in my home is now 16 months old. (3 ton Heat Pump) The main component of operation for cooling and heating the compressor began leaking all of the refrigerant out due to a crack in the head of the compressor at the suction outlet side. The part is under warranty. However, Lennox is and will not assist in covering the cost of the labor and refrigerant cost. You would think that since it a failure due to a manufacturer defect as my repair technician advised that they would as a one time gesture cover this expense. However, they say that "parts fail and that is why we cover the parts only." I thought that Lennox took care of their customers better than that, but come to find out no. They keep telling me, "you should buy a maintenance agreement with your service company." After the 4900.00 expense of the install who can afford the extra money out of pocket.

I am the second homeowner of this 5 Ton heat pump system. The system was nestled in 2011 and the installer failed to install a drip rail to contain the water inside the air handler. The design for my particular air handler (model CBX27UH-060-230-6-03 ) used a drain pan that did not cover the length of the internal coil and the drip rail was added only to this model to catch the excess water and direct it to the short drain pan. The unit had a maintenance program for over 3 years from One Hour heating and cooling and never revealed the problem.

On a two-year-old unit after a power outage it would not start and it has a defective fan motor. Lennox is not standing behind their warranty. Wanted to charge us $800 to install a generic fan because they claim their company has no parts anywhere in United States.

Purchased a new AC from Costco/Parker and sons in Scottsdale AZ on July of 2012 for $6500.00. The unit suddenly failed on August17, 2017 with large leak of 410 refrigerant from outside cooling fins and from piping. According to contractor this problem is common with Lennox units in Phoenix AZ area. QA/QC of unit is poor especially in cooling fins on outside unit. Poor construction of metal on fins allows leaks and unit failure. The part is under warranty BUT labor to install new part is $1688.00. I am very disappointed with quality of this AC unit.

We bought a new Lennox Ac/gas heat unit Model 13GEP3007. In less than 2 years, coil developed freon leak. Service tech quoted me $1000 for labor alone which we were responsible for and stated that a new coil part is under warranty. With the recommendations that Lennox was a superior built product, we really were upset that such a new unit was already needing expensive repairs. Tech told us that the Lennox coils were of poor quality and that there were a lot of complaints regarding this repair. He told us of a class action lawsuit against Lennox for this defect.

1 week after the builders warranty was up had to replace air handler motor which cost me $449 for labor and then again 9 months later a circuit board shorted out on heat pump which cost me an additional $479 of pocket. Called Lennox customer service and got no satisfaction. Would never even purchase a Lennox product again.

I bought this newly-built house on Dec 27, 2013, installed with two brand new Lennox whole AC/Heating Units, one for upstairs and one for downstairs. The unit for upstairs stopped working this past Sunday, 7/16/2017. Completely unexpectedly, and without any warning at all, there was no air conditioning in the upper floor of our house, and this is in the middle of summer, so it is highly inconvenient and uncomfortable for us. We could not get someone to come out to take a look at the AC unit until the next day, and we discovered that there was a copious amount of refrigerant leaking from the condenser coil of the broken unit. Due to the complexity and length of the condenser coil, we were unable to pin down the leak, and it still requires further work. The house was brand new, and the units were also completely new, so that means this unit has broken in less than 4 years.

The Lennox a/c system in our home is 2 years old. We had to recently replace the TXV valve and was also told we need a new compressor. Both of these parts have a 5 year warranty. Nowhere were told that the new compressor will only have a 1 year warranty because it is a replacement. Because it is a new compressor IMO it should have a 5 year warranty. The same problem occurred with a family member's Lennox system that is only 5 years old. I thought Lennox was a top of the line a/c system. I do not feel that way anymore and will never recommend to anyone else.

We had a Lennox air conditioner installed several years ago. Immediately, we noticed that it would take an hour or more for the temperature in our house to drop one degree. We own a split-level, so it has nothing to do with the size of our home. We had several people come out to inspect the unit and we're told there was nothing wrong with it. This continues to be a problem. We went out of town for 2 nights and turned the air to 79. We have now been home for 3 hours and it still hasn't dropped the temp AT ALL!!! I would not recommend this brand to anyone.

I have nothing but a good experience with my Lennox equipment. I had another company install some equipment before my Lennox equipment was installed and had nothing but issues with it. It eventually died 5 years later, and that contractor consistently told me there was nothing wrong with it. Wrong size equipment, wrong size line set, and improper air flow at the coil. Moral of the story is that the low quality equipment installed properly will outlast quality equipment installed improperly.

We closed on our NEW Pulte home on Oct 11, 2011. On Aug 8, 2016 we had our first a/c issue with Lennox. The upstairs unit was not cooling sufficiently. Tech came out and recharged the unit adding 2 lbs of refrigerant. $209 service charge. On May 19, 2017 same issue with a test for a leak. $430 service charge. Go away on vacay for a couple of weeks, come back, same issue. Another call. This time no service charge. Couple of days later discovered a leak in the evaporator coil. Cost to replace $2,422.64. Really?

I made the mistake of having two Lennox systems in my house. Last year, the coil in one had to be replaced. This year both units went out in the same week. One of the units (basement) had a leak in the outside unit. Had to pay $225 to get Freon since it was a weekend. While the part was under warranty, labor was not. So to replace this item was $595 in labor or $525 to repair. I really wanted to do the $595 so Lennox would feel the pain but the installer said I would probably get another lemon that had to be repaired the next year. He said it was probably manufactured on a Monday or a Friday, which had the highest failure rate.

I had this Lennox 13ACX unit just for 19 months, and it was freeze up in July. I call the installer, they came and got operating pressures at 350/160 (Liquid/Suction) at 81 degree day. The technician told me the low side pressure is high, then he changed his mind after talked to his boss, and said the system is normal. I then download the hvac manual. On the manual, the pressures for my model are 304 / 134 at 80 degree, and 354 / 142 at 90 degree. I was trying to call Lennox to get the normal work pressure range and no one seems understand. It was a unbelievable experience. Hope someone from the manufacture could contact me.

Do I have any recourse against this company?

We had a Lennox system installed in our house. 31 days later it's blowing hot air. We had the guys come out check it out and what a surprise the exchanger they just installed 31 days ago was bad and needed replaced. I called the people and they said my 30 day warranty was expired. As you can guess, I was extremely mad. They eventually came out and replaced it free of charge. The tech actually said that Lennox was now getting their parts from Mexico and were junk.

My husband and I had our house built in October of 2015. Our Lennox air conditioner stopped working in June of 2017. We had to pay hundreds of dollars to have the coolant put back into the unit just for the air conditioner to stop working the very next day. We have a two-year-old son who has a bleeding disorder and requires medicine and a lot of medical equipment to be kept in our house. We cannot allow our house to get very hot. We are fearful that even if we pay another several hundred dollars, the air conditioner is going to stop again the next day. Having this air conditioner in our home has put our son in danger because his extremely expensive medical supplies and medicine cannot get hot. Not to mention, it is not safe for a two-year-old to be in an extremely hot house.

We did our homework, Lennox was the best, right off the start. The first year 2009 had to replace part in heater, summer time had to replace part on air unit. Second summer A.C. had to have part replaced, year 5 A.C. unit had to have new motor!! Year 9 this is right now coils have a leak, not covered under warranty $3000 and next year is year 10 end of warranty altogether. $15; to 19 thousand dollars to replace both units. What a bunch of **. 10 yrs and every year something had to be replaced. I will never buy another LENNOX ANYTHING or recommend them.

My husband and I purchased our Lennox Xc1403623007 air conditioner three years ago. We replaced an old Carrier air conditioner. We spent over six- thousand dollars for it. We have already experienced a leak and the protocol is for the air conditioner service people is to inject with a sealant die and then add for Freon. That cost us eight hundred dollars. I'm aware that there is a class action law suit against Lennox for faulty coils. You don't get anything back unless they change your coil out and you still have to pay for labor and Freon. What a JOKE. They only offer seventy-five dollars for a service fee and five hundred for labor if the coil is actually replaced. So, now we wait to see if the sealant works and if it doesn't it will cost us labor and freon. That will be another eight hundred to one thousand dollars. I WILL NEVER BUY A LENNOX AGAIN.

I live in Houston, TX. We have a new house in which a brand-new Lennox AC system was installed in 2011. After a repeated failure of the evaporator coil, I decided to take this issue further and write to the general public in hope that enough complaints would make a difference. In July of 2014, we had the evaporator coil burst and leak. We paid $1400 for this issue to be resolved. Just a short amount of time passed and here we go again with the same issue. Just this Sunday, the AC stopped working yet again due to the exact same issue. The evaporator coil has a quarter of an inch hole in it and the refrigerant leaked fully! We are slammed with another round of huge costs.

The evaporator coil on the Lennox AC system in our newly constructed home purchased April 29, 2013 had to be replaced in June 2015. We learned the Lennox evaporator coils were defective and filed a claim with the class action lawsuit but never heard anything. Now the replacement (2nd) Lennox evaporator coil has failed in less than 2 years. Each time, we had to pay labor costs, which run approximately $1,000, even though the part is under warranty. Many of the homeowners in our townhouse community who have the same Lennox system have also had to replace their evaporator coils. Lennox products are defective, and the company does not stand behind their products. The system is also very noisy and doesn't cool consistently, but only the installer, who was hired by the builder could check the system, and of course, he insisted there was nothing wrong with his installation or the system.

Bought a 5 ton Lennox A/C in 6/2008. Have had to replace the compressor, the outside coils, the inside evaporator coils and the inside fan. I've had numerous service calls do to fix leaks. After 4 years the inside of the fan cabinet was rusting badly. Don't not buy Lennox products, Absolute junk.

I purchased a Lennox heating and AC unit on September 11, 2014. I have since had the company out three times for repairs. (I previously had a York system for over 21 years and had them out once after 20 years of operating fine.) The first time was because it shut off with no explanation. The repair technician stated that something tripped the emergency shutoff. They flipped it back on and went on their way. The second time was because water was leaking out of it. They said it just needed to be caulked and left it. Not even a month later it stopped cooling and water was leaking. They said, "It's a hole in the coil that needs to be replaced for $1500. The part is under warranty but the labor is not." After researching, I found this is a common problem that they have and there is a class action lawsuit due to it. Don't buy this product!!!

My first experience with Lennox equipment was good. I purchased an a/c(XC13) unit from them in 1986, and it has worked for 25 years without any problem. For this reason, when I decided to buy a new cooling unit in July 2011, I chose Lennox again. The dealer was Four Seasons (Bedford Park, IL 60638), recommended on the Lennox webpage as "Lennox Premium dealer". In the fifth heating season, the air-conditioner practically stopped to cool, and I called Four Seasons. They sent a technician who was supposed to determine what part was broken or not functioning properly. He came on June 12, 2017, and (after washing away some ice), measured the refrigerant (freon) pressure level, and said "there is a microscopic leak somewhere in the system; it can be anywhere". For this he took $85. He could not say what is the cause of the leak. Now I do not consider this to be a "diagnosis" at all. Afterwards he proposed two "solutions".

Summer of 2014, I replaced my builder grade cheap York AC with an expensive Lennox unit. Now, summer of 2017 and AC does not work and I am being told it needs a new TXV. Takes 3-4 hours to repair and am being quoted $1244 from my AC company. My cheap builder grade unit, York, worked with NO problems for 10 years. DO NOT BUY LENNOX.

I had a brand new EL296V furnace installed last September. The installer is Check Point plumbing and heating. There are whistling sounds when the heat comes on and off and high frequent buzzing sounds when the furnace is heating. The whistling sound bothered my family so badly that I had to turn off the furnace at night. Also, the total exhaust venting pipe length is beyond the maximum allowable exhaust vent pipe length specified by the manufacturer by 3' (the result of the measurement was given by the technician from Check Point). A Lennox technician came to check the furnace and the installation in March, 2017. I am surprised to learn from Check Point that "Lennox has given an all clear to this installation".

Nearly killed us. Watch out for anything from Lennox. After we got to 16 of our neighbors having cracked heat exchangers on these units in new homes then I stopped counting. Many, many people thought they had recurring flus. Many sick kids throwing up and many even worse off people. Still hearing about sick people every week. Lennox offered to take our system away but when we told them they were welcome to come investigate at our house then they never responded. Turns out they knew about the problem as far back as February 2015 but never told homeowners.

I had purchased a Lennox AC unit in 1991 when I originally built my house and it last until 2009 with periodic repairs for approximately $1000. In 2009 I replaced the AC system with a XP16. In 2017 the condenser had catastrophic failure and to replace it would cost over $4000. I was told by a contractor that units made after 2008 had used cheaper Chinese parts and many problems were being experienced. Needless to say this is very disappointing because I thought Lennox was a reputable company. I replaced the unit with a Trane system for less that the repair would have been. Too bad the consumer always gets shafted. Our only recourse is to not buy their products and let everyone know to beware.

I had a Lennox AC system installed in May of 2015. It worked great for two seasons. This month of May I turned the system on and there was no cooling. I Called a ac repairman and he said there was no freon In the system. The part to repair it would cost $1400 with the freon and installation. This is for a two year old system.

Lennox SPL98UHO70XV36B - I spoke with Vanessa ** who was very rude and disrespectful on the phone, called me a child for trying to explain the situation that had unfolded where their rude installers who took and left with my old touch screen thermostat and damaged my 2 year old AC a coil by cleaning it with my old broom bottom, I asked them why they used my old broom bottom they told me that my vacuum did not work.

I purchased my Lennox units because I truly believed they were the best. Boy was I ever wrong! After less than two years the thermal expansion valve went bad in my unit. Waiting for the other to go out next. The technician says he is seeing that in many of the Lennox units. Parts are defective. He says it is common now. This is a two or three hour job to fix and very very expensive. Plan on spending 500 to 1000 or more dollars to fix parts on each unit. My last air conditioning units lasted 25 years. Seeing the quality of the new Lennox units and I am not impressed. I am very very angry. I will never purchase a Lennox unit again. Poor quality. Highly dissatisfied.

I am very disappointed with the quality of this HVAC Lennox 14hpx air conditioning. It's being failing for the last 6 years. Every summer I have to put 4 to 5 lb of refrigerant. The last installer just told me that these units are junk. That it's impossible to repair because the copper tubes in the evaporator rusts within 2 or 3 years of use. I couldn't join to the class action suit against Lennox because it was close. Stay away from these units. If you buy a new home and those units are installed be on top because your warranty expires in 5 years. I made the mistake to just recharge the unit the 2nd year thinking that was normal. Lennox don't even want to talk to me.

I had a Trane unit for 13 years that worked like a charm except due to leaking in the air handler the coil got rusty so I decided to replace the entire system - heat pump, Air Handler Merit CBX25UH and thermostat. Contractor recommended Lennox. This was installed day before Thanksgiving 2016. I turned the air conditioner on at the beginning of April 2017. So far the air handler has frozen up twice in April so the unit freezes up and shuts off and only the heat pump outdoors runs with no air inside. Plus there is a lot of water condensation accumulating around the bottom of the unit near where the filter goes. After the unit is shut down for a number of hours it will come on again. My a/c tech has been out twice and can't seem to find the cause. I live in Texas and this is unacceptable. I am extremely disturbed after reading countless negative reviews. I don't know how to resolve this situation.

I have bought a new Lennox 4 ton a/c. Less than one year the heat exchanger fail. I had call Lennox. They were not nice at all. They give me hard time to hold of them. Anytime I call I've been on hold at least 30 minutes sometime hung up. Right now I have been on hold been 15 minutes. They're not willing to take action and fix it. I had to fix it because the weather is cold. I have 4 kids I had to pay out of pocket. Til today they did not help me. They did not wanna help. The Lennox product is bad. The service is worse. I do not recommend it at all only if you looking for headache.

My house was built in 2013 and a new Lennox air conditioner and furnace was installed. I have the annual maintenance and cleaning done on my air conditioner and furnace by the H&C company that installed it. Last Spring when the air conditioner was 3 years old, the H&C service guy found that it was low on Freon. He had to put 2 pounds into it. I had to pay for the extra Freon and for the leak test and they didn't find the leak. My air conditioner seemed to cool fine and didn't seem noisy the prior summer and early fall. So, not sure if it leaked over the winter. Then this Spring, had it cleaned and maintained again and now it is down 4 lbs of Freon. This time the H&C service guy found the leak in the evaporator coil. Again, my AC seemed to cool fine last summer and early fall and no loud noise. So again, did it leak over the winter when the furnace was running?

Purchased a new XP-195-ton HVAC on our dream home. This unit has been a nightmare. It has had 3 compressor and 2 evaporator coils on it in 9 years. Lennox has failed to stand behind the product. Hopefully, BBB of Texas will help with Binding Arbitration!

I am a 30 yr experienced HVAC tech. When I call their support line to help with L series 15 ton roof top unit. My customer had No heat and all the literature (wiring diagrams) were missing. 48 minutes on hold... finally talked with tech support. He knew less than I did about the equipment I was working on. I tried to get him to pull up wiring diagram to help explain what I was seeing. Flat out told me he can't do that. I asked for someone who could do this for me. Then he hung up on me. I was able to figure out the problem to get my customers building back up to temperature. No thanks to Lennox corp. Very very disappointed. I will never recommend any Lennox product or equipment to my customers. It is sad to say but They just don't care about their customers.

I installed a new HVAC system and was told I would receive a $700 rebate. HA! They send you the rebate in the form of a debit card that costs YOU money to get the cash. I want to apply the entire $700 to my bill... but I am being cheated of the amount that it will cost me to cash this piece of plastic at an ATM. They do NOT give you an actual $700 rebate--or whatever other amount your purchase qualifies for.

We are so pleased with the equipment & service we received from Lennox & Mid Air in Saginaw TX installed our unit (htg and air, we purchased the elite series) & we could not be more pleased, they were very courteous & professional. I would recommend Lennox & Mid Air of Saginaw TX to anyone. Donnie ** the owner is a great person.

Purchased 9/06/2016. Problems from the start. 6300.00 for a defective Hvac system! This Lennox unit was a replacement for a 17 year old system. The old system ran better. This unit was very noisy with AC running so I called the contractor. They came out and had to replace fan which we damaged with a large indention. Looked like it was dropped at some point. This was effective on the noise but a week later the central control board had to be replaced for failure to work at all! Just waiting to see what's next. Phone calls and a formal written request to Lennox have been totally ignored. No response whatsoever! 1 year labor warranty then they start ripping you off on the replacement of defective parts. Lennox is junk now. Didn't used to be! I recommend don't buy Lennox products!

I purchased my Lennox 95% high efficiency furnace and air conditioner on 10/23/12. Installed by Lennox Dealer Matthew's Heating and A/C. On 1/21/13 my wife woke to no heat and a 53 degree house. After eleven visits with the furnace not operating, replacing numerous parts and contacting Lennox technical services. Matthew's replaced the furnace 2/8/13. We registered the first furnace with Lennox. We were not provided any documentation for the second furnace. I had two semi-annual services through Matthew's after the installation. Since then he has gone out of business. N. Wildwood Mechanical has done service since.

I have consulted with several companies about the noise the furnace makes. Two call for service to the installer didn't correct the problem. Two calls to consumer affairs, Mark and Steve, didn't get the complaint form emailed to me as they indicated it would. My furnace was installed in March of 2016 and still is making a high pitch siren sound. I am tired of receiving excuses and need results. I was under the impression the Lennox was a good brand but now I will not recommend this to anyone. I guess I should have read the reviews first before I made the decision to purchase. Holland Heating and Cooling was the installer.

If we could write a review & give Lennox ZERO stars we would have. Lennox products are not top of line products however the worse part about Lennox... Well, GOOD LUCK trying to reach someone in Tech Support. Over 3 hrs wait & when we called corporate they just said "Sorry but there is a high call volume." Not acceptable if you are a dealer & have a tech with an installation problem & need tech support. Lennox is horrible!

Unit purchased June 2016. Problems with extreme noise emitted by fan. This noise first noticed at the beginning of the heating season. Noise similar to a table being dragged across a wooden floor. Noise occurs both when fan starts and when it winds down at the end of a cycle. Installer has made at least 6 trips to correct the problem. A timer was installed, and lastly a control board all to no avail. This unit was a replacement for a York heat pump and furnace installed by the builder in 1989. I was under the impression that Lennox was a reliable brand, but after reading reviews, find this to be a fallacy. What options do I have as a consumer?

SLP 98 Variable Speed Heat - Every 10 days, heat stops due to a "calibration error" as reported by the thermostat. Repairs defer same problem for no more than 10 days. I strongly discourage all from acquiring this unit.

We have had nothing but problems with our Lennox XP14-036-230-02. We purchased the unit for $6,000 in December 2011. Within 18 months we had to replace the fan motor. Then a copper pipe in the outside unit cracked (we were told by the A/C tech that the problem was a design flaw. The bend in the pipe was too sharp and the vibrations from the fan caused it to crack). Then we had to replace the evaporator coils in 2015. And now the compressor has frozen up. We've spent more than $3,000 on repairs (thank goodness for the warranty) for a 5-year-old unit. What an extremely poor product. I would never recommend Lennox to friends or family.

We purchased a home in Tucson in 2014 with a 5 year old Lennox HVAC system, 13GSCA. We didn't hire a furnace inspector because we thought Lennox was a top quality brand plus it was newer. The following summer when we were in Seattle, our neighbor called to tell us that the A/C unit was running continuously so we called D&H, the company who installed it originally, to fix it. It was leaking coolant which they refilled at no charge because we bought a 3 year service contract. Fast forward to now and the coil is still leaking and it needs $800 of R22 which was being phased out since before this unit was purchased in '09 and the D&H tech said it would probably be better to buy a new unit.

I had a Lennox heat and air system installed in 2002 that cost 10,000. I suppose I should consider myself lucky that the coils in the unit didn't fail until 2016. I was just told yesterday that the unit is bad and needs to be replaced. The problem is that I got shafted when I bought the unit because it used the old Freon system. I had a major leak last year that cost over a 1,000 dollars to just replace the freon. Now the coils are shot and along with the lost freon, the coils need replaced and the repair company said it wasn't worth fixing. I replaced a cheap builders unit with this one thinking I would save money on heat and air costs. It did help a little but the cost of the unit and the fact that it only lasted 14 years negated any savings at all.

Our a/c went out in 111 degree heat. We called Home Comfort, Inc. in Anaheim CA and they immediately came out and returned the next day with a "Lennox" A/C and we had the heater that was located in the hallway, intake and output, replaced. The serviceman RIPPED our thermostat off the wall and replaced it with something out of star wars. The drywall that had just been painted was gouged and the unit just sits in the cubby hole not attached to the wall. It rocks back and forth. When the A/C goes on or the heater goes on we jump to the ceiling and cannot hear each other or TV or anything. It has driven it out of our home. They were going to fix the problem but haven't seen them in 3 1/2 weeks.

I purchased a new Lennox Furnace to replace an older Day & Night that had a control board problem after 23 years of service. The service person recommended replacing the furnace because a new control board was $1200.00. He was a Lennox dealer and recommended a Lennox replacement for $5100.00. Long story short we replaced the furnace and have nothing but problems. Three service calls last winter because of fault codes E273 and E240. Lennox was notified by the dealer and they could not diagnose the problem. Last year over 7 days without heat. Started furnace this year which ran for about 5 minutes and then same problem, error codes E273 and E240. Now waiting for repair person again with no heat. Consumers learn from my experience. DO NOT BUY LENNOX PRODUCTS! Their products are faulty and they have no resolution or repair solutions.

My husband and I are 89 years old. In July 2014 we purchased a new 13ACX air conditioner and a el296d furnace from a dealer who is now out of business. The year it was installed we complained the house was not cooling in parts of the home and the temperature showing on the the thermostat never got to the setting we had it on which was 73 degrees. The now out-of-business dealer added another vent to an already well ventilated room, much to our disagreement. We never were happy and I called Lennox customer service several times with no help. Fall was upon us in 2014 and so it was not used being used, so I stopped calling.

As I was out of town a lot, I had my 14 year old Lennox heat pump system changed in 2010. Was afraid that it would fail while I was gone. In 2014, the air handling (evaporator) system fan motor with an electronic control module failed. I was gone but my neighbor noticed that the system was not running. The motor was replaced.

My AC unit on a brand new house didn't make 1 year and the system failed. Writing an email to consumeraffairssocial@lennoxind.com will get you nothing. Basically you get a robo reply it's their supplier's fault and accepts no responsibility for their poor product. In other words they got your money now you're screwed. What I've learned from Lennox consumer affairs is that Lennox builds JUNK and they don't stand behind their products. It cost me $500 to have a leaking evaporator replaced.

Owned two Lennox a/c units. Their ten year warranty is terrible. They cover parts but not labor. Had to replace so many parts during the first 6 years, I've lost count. That goes for both units. Their customer service is terrible. I would never purchase a Lennox again.

I have a 2+ year old $12,500.00 HVAC system that has a leaking coil. I've called Lennox and I can't get any answers on how to get this fixed under warranty. My AC system has been charged for the third time so far this year and I still have no answers from Lennox or the installation company. I've called Lennox several times and the wait times are over an hour, once you get through to someone they have no answers and ask you to send info on service and repair items but nothing happens once you give them the info. The installation company is absolutely no help other than trying to sell me an extended warranty and then calling me a liar. Can anyone tell me if the class action suit is still open?? How do I get this fixed???

Purchased new high line 1-22-15, 8-28-16 motor on air handler went out. Part covered 159.00. Labor not covered. Just last week had the same unit put in another house I owned. Just finished reading reviews. Very disturbing. Very dissatisfied.

We purchased our house in January and the Lennox AC system was installed back in 2010 by the previous homeowner. During the brutal heatwave three weeks ago the AC stopped working. We called Lennox and they would not warranty the part. Lennox then recommended a "Lennox approved repair company". We called Ocean Air Services and were charged $138 before they would even come out to look at the unit. Repairman never showed. Took our money and ran. Will not answer the phone and Lennox will not fix the unit either. Now we are on to the 2nd repairman. Crap company, crap AC unit, and crappy recommendation on a repairman.

We moved into our brand new home in Jan of 2011 in Texas. Thought we were getting good air conditioners as the Lennox name and reviews. All was wrong. First coil went out in October 2014. They warrantied the coil but still had a 900 dollar install bill. Then in August of 2016 both coils went out. This time no warranty, 3600 dollars this time. I was told by the Lennox dealer that these were the cheap ones and I should upgrade them. We paid 10,000 dollars for them at first. Then put in another 4500 in 5.5 years. Horrible product, do not buy Lennox systems. I am stuck with them and to have the dealer tell me that I bought a cheap unit and that is why I am having to repair them does not say much for their product. I don't know any car you pay 10,000 for and have to put 4500 in the first 5 years that would not be returned under the lemon law. Lennox has a class action suit about this and I joined, not that they will pay.

We built a 3,000 sq/ft home and the builder installed two 3.5 ton/14 SEER Lennox AC units. After less than 1.5 years the compressor went out on one of the units. Lennox did warranty the part, but, we were stuck with a $1200.00 service fee. This is completely unacceptable. I found this site. I am amazed and concerned about the number of complaints against Lennox. I believe that the Lennox company has been shown to willfully use substandard materials in their products. The fact that the company lost a class action lawsuit about their AC coils is proof of that.

I moved into a senior complex, 60 units, in August 2015. Everything was brand new including huge Lennox air conditioning units. Since then mine and 4 others have failed. I'd say DON'T BUY LENNOX. A 5% failure rate in less than a year, in one location, doesn't speak well of your systems.

No one has called me back regarding my leaky coil on my Lennox product. This is unacceptable.

I've tried since 7/18/16 to get in touch with this dept w/o success. When you call 972-497-5799 there's no voicemail & wait times are 15-30 minutes & they tell you to "try your call again." When I emailed them X 2, there wasn't a response either time. I have a Lennox Gas Pack 15gcsxav-36-068x-230-1 which for the past 4 yrs has required replacement of the capacitor on a yearly basis. Replaced the compressor under warranty after 6 yrs. Can't seem to get any help from Consumer Affairs. We had a Lennox previously and it functioned fine. Not sure why this one is having problems & why Lennox won't get back w/ me. Very dissatisfied.

Lennox XC25-048 air conditioning units - Bought this after many years with the older Lennox Two Speed AC. Lennox no longer serviced part. This unit is not practical. It has 22 fins per inch. The coil works when new. However anything will cause it to foul, cottonwood, dog hair, bird's feathers. The company cleaning will bend the fins on coil when cleaning.

New home came with a Lennox model number CB26UH-036-R-230-1. Evaporator coil failed with multiple leaks less that 6 year old. Next new home will definitely check HVAC manufacture quality. I recently sold my old home which had a (Manf. good quality unit) 13 seer that still worked after 14 years of installation and unit still looked great and functioned.

I have been in my new house for 5 years and I have already had to replace 4 leaky Lennox coils!! All coils have been under warranty but this still has cost me approximately $500 per coil for labor etc. I checked the status of the class action lawsuit and my claim is still pending. Not sure why it is taking so long. All information was submitted in January. I will never use Lennox again!!

I helped my son, financially, replace their air conditioning unit. 3 yrs in, and a few days past the warranty expiration, the unit quit cooling. The coolant coil needed replacing which was going to cost over $2000. Upon further research, I found out there has been a problem with the coils and has lead to several class action law suits. They were not able to pay for repairs as they have 4 children. They have been without air conditioning since last spring. But now with temperatures in the upper 90's, they are really suffering. Anyone have leads on what they can do?

I purchased 4 units for a commercial building and these are the worse products imaginable. In the first 2 years I have already replaced 2-3 bad coils, compressors, 2-3 valves - you name it. The issues just don't ever seem to end. Don't walk, run from this manufacturer.

New home purchase in 2013 with new Lennox Air Conditioners installed. Rarely used 2nd floor unit goes bad July 2016. Same issue that was the basis for the class action suit they settled and somehow required participants file by 2/1/2016. They refused to admit fault and NEVER sent any notice to unsuspecting, soon to be impacted homeowners. The coils purchased between October 29, 2007 and July 9, 2015 are listed in the suit as problematic. They apparently began powder coating units later. Just under $1,200 in labor to replace the coil in the smaller unit.

I have lived in this house for 40 years, had numerous AC units installed, BUT, this is the biggest noise maker I have ever heard, sounds like a jet breaking the sound barrier when it comes on. I have to turn it off at night so I don't awaken every time it comes on. The company that installed it, at a huge amount of money was #1 rated in Houston. I hope the tech that came out today doesn't get fired because he agreed with me.

After reading the other reviews I believe there needs to be a class action suit filed by all of us. I had thought I had gotten a bad unit and it was unusual to have the problems I am having until reading these reviews! All of these reviews are just like my complaints! Everything about my unit has been replaced at least once and continue to be replaced again and again. Lennox is not interested in making good on their sub standard product -- let's get together and maybe they will be forced to make it right. I also feel fortunate my home didn't burn down. Give me some input.

I've had this Lennox unit and I couldn't even think of the names of heating and cooling systems that I've had at previous places that I've lived. I guess I never wondered about them because I didn't have any complaints. I first recognized Lennox to be the noisiest unit I've ever been around. I hate the winter months because it does not blow out hot heat. Utility bill is outrageous compared to summer. I lay in bed worried all night (builder put it by my bedroom window) thinking I'm going to have to replace this unit because of the terrible noises it makes when it is supposedly defrosting. Never had a problem with heat repairs regardless of how awful it sounds. Now I must give credit where credit is due... the a/c will run you away.

NOT GOOD. This unit was installed by a certified Lennox technician. This is a 5 ton system that was installed in a new home November 2014 and went into service January 22,2015. There was not a dealer around that would offer warranty on labor. It is efficient but the money you save on your energy bill every month, and then some, goes back into service calls and repair bills. The TXV has went out twice, Lennox sent new ones under warranty but it still cost me $345.00 each time due to shipping of parts, service call and new freon. There is a problem every 4-5 months with this system and is costing a lot of time and headache. Love the thermostat features though.

About a year ago I posted a review of my 2 Lennox XP-15 signature series a/c units with regards to their combined 14 repairs. Well today we added repair 15 :-( and this one is going to cost $1300.00 to replace leaking evaporator. I guess if there is an upside to owning these units is that the house didn't burn down when it caught fire. Oh yeah the part(s) are supposedly covered but hey not the refrigerant or the labor. I know it's a gas but I wouldn't need it if their covered part hadn't failed. God I hope other people see all the issues surrounding Lennox BEFORE they drop a ton of money like I did. Oh and I tried to rate this a zero but 1 is as low as it goes.

Had a new Lennox Elite A/C unit installed 03/16/2011. On 06/12/2012 the evaporator coil was leaking and replaced under warranty but only after an argument. 05/28/2016 the evaporator coil is leaking again as verified by this company but now they tell me it is out of warranty. After checking the internet website I found out there was a recall on this product. When I questioned the company about this I was told there was also a lawsuit involving this product and I should check into this because they (A/C Technical Services) weren't going to do anything to help me. After more research I found out that Lennox had notified their dealers of the problem and it was supposed to be the dealer's responsibility to notify their customers of the recall but this company did not do that and now they tell me they want $2400.00 to fix the problem. I am now being told that the deadline to participate in the class action lawsuit is past so I am out of luck.

Had a new AC install by ECM. On May 05/2013 had some problems. Had ECM in May 05/2016. Said coil was leaking. There was a 5-year warranty on coil but would cost me $940.00 to replace it. Call Lennox. Talk to Domintue: “Sorry. That is your problems.” As to rate Lennox would be 0, very poor.

Some of the people writing about their coils asked about the Lennox class action. Matters related to the defective Lennox coil class action can be found here: **. Quiet units or NOT: My Zero Star experience with Lennox is this. I bought two XC25s in 2015. They are supposed to be quiet. Good luck with that. On Lennox's website, I read dozens of people write about how quiet it is. I question whether those who have a one star or zero star experience make it to the Lennox website.

My unit put in by Keefe's is a mismatched unit. The unit is not 2 years old. Issues: My compressor was not working. I had to have it temporarily fixed for $415.00. My humidity levels have been high since the beginning. My floors, furniture, refrigerator, and TV have all been damage due to the humidity levels in my house. I had health issue due to the humidity levels. The attic unit is a 3-5 ton unit and the outside is a 3 ton. The coils are too big. Treated badly by Keefe's dealer concerning my problems. They blame my attic door. Keefe's just blames my home for all the problems I have been having. The 2nd dealer informs it is not the attic door or roof. I need to test my home for mold and mildew. My machine is still under warranty. I still waiting on a local Lennox rep to contact me concerning this unit. It will need to be replaced. Please have a rep contact me to investigate.

Bought two new complete heat pumps for 3700 square foot ranch style house in July 2013, with extended warranty until 2023. Received warranty documents and everything, including recommendation to have semi annual maintenance contract, which we did. The contractor, who also installed the system, has been excellent going out of their way to make sure everything is running just perfectly. And they've run into the very same issue so many others are reporting around the country with heat condenser failure. They got the part, but no relief from Lennox for the cost of labor or replacing all refrigerant. They are willing to split the labor cost and not place it all on me. But this is a company failure on the part of Lennox to work to resolve this issue. The only way this is going to be resolved is holding Lennox accountable in the courts.

Didn’t replace electric wiring nor duct work. Still cost $7,700 for this Signature Series 5 ton unit. Nothing but trouble. First the wiring harness was pinched at the factory causing a short and blowing diodes, that took 3 different techs and 3 months to correct. Capacitor problems, and coil leakage. Estimated cost to replace coil leakages is $3,326.00. Where are the class action suits against LENNOX?

On January 17, 2013 the contractor "Ventil-Air Vallee & Fils" installed an Electric Furnace Lennox CBX27-036 & Electric Heater ECB29-20KW (heat pump). On May 15, 2015, a service call was required as the heat pump stopped working. The technician changed a thermostat (OD T STAT 56A87) and also replaced the Filter Cartridge (20 x 25 x 5 - X0586). The labor charged was $125 per hour plus $45 for cartridge & $79.80 for parts. On Feb. 01, 2016, a service call was required as the Heat Pump stopped working. The technician stated that the cartridge filter needed to be replaced and this caused the heat pump to stop. I was charged $135 labor and $45 for cartridge. I was not advised that cartridge should be changed every six months and that the dirty cartridge would stop the heat pump from working.

I have a 3500 square foot home. 6 months ago, I had 2 new outdoor units installed, and all duct work replaced. It cost me $16,000. Last month, my electric bill jumped by $250. This month, it jumped an additional $150. The downstairs compressor stopped functioning, so only the auxiliary heat was running. The licensed installers say that there is an issue with the Lennox split system. You must manually reset the system whenever the compressor stops working. Well, now I know, but it's too late for my electric bills to be repaired. And, why do I need to monitor and manually reset a brand new system that cost a fortune? I am very, very unhappy with this system.

We purchased a new 3200 sq ft vacation home about 6 years ago at Lake of the Ozarks, MO. It has a Lennox HVAC System, dual zone with heat pump. We had to replace the condenser after one year (the home builder paid for this probably thru warranty from Lennox). About 2 years later we had more issues and a another condenser had to be installed along with other issues, coil, fan motor, you name it. Just went down to check on our second home to find that the heat was not working. Had to put it on "emergency heat" since the heat pump was not working.

On 05/25/2007 my 20-year-old Trane finally gave out. I spoke with a local salesman concerning replacing the unit and he recommended the Lennox XP19. The system has been a problem from day one. I have had to replace three thermostats, inside handler blower 2x, 1 board, fan motor, and countless other items. I have kept up with the service plan yearly but it breaks down each year during the hottest and coldest days. I have spent at least $2000.00 dollars installation fees. The installer Bob Heinmiller has worked with me on maintaining the system but I am convinced the system is a lemon. I will NEVER purchase another Lennox product. I would rather cool my home with a block of ice and a fan before buying an unreliable Lennox Product.

Two Lennox heat pumps were installed new, in new house, in 2002. During winter time compressors sounded like screaming banshees. Was told by serviceman that they were scroll type and was normal. Yeah ok. So loud, next to master bedroom wall, had units moved to other end of house. Upstairs air handler replaced within last 5 years, other noises from compressor sounded like a bag of cans rattling in the quiet of night. Serviceman said was compressor bearings going bad. Ok. Meanwhile have had outdoor unit fan replaced, numerous capacitor failures etc,etc.

I have two Lennox furnaces and air conditioning units. Continual furnace repairs including the printed circuit boards. With my recent heater problems I have called two Lennox dealers and they both have told me that they have heard my complaint many times. They were nice enough to tell me not to hire them as they have given up on trying to repair my type of furnace. My response is to never buy a Lennox product when the Lennox dealers say they can't repair the product.

We had our second service call today, 18 months after installation. This time it was a "faulty pressure valve". The technician told me that this was a common failure with this generation of furnace, and billed me for 3 hours (including travel time to pick up the part). While Lennox replaced the part for free, it was clear after speaking to their consumer affairs representative that they feel no responsibility for selling a crap. At the very least they should have a full customer database, and a mechanism to inform customers of obvious issues. Shame on Lennox!

Got a brand new heater installed worked for one winter. Next winter it broke. Blower motor and wheel replacement costing me $559.00. I'm still making payments on this piece of garbage and now another $559.00. Whatever you do stay away from Lennox, it is the worst product I have ever dealt with in my life. Customer care doesn't care about helping you out at all. Seriously one year and 2 major components destroyed. STAY AWAY!!!

I bought a new house in 2007. It had two new Lennox units. In that time I've had two coil leaks, 2 compressors fried, six driers, a condenser relay, and coil to name a few. I also incurred a cost of over 4000.00 in Freon replacement. I called Lennox for help with no satisfaction. I then wrote a letter to the CEO Todd Bluedorn in Richardson TX with copies of receipts asking for some relief. To this date I have had no response at all. I would not wish a Lennox ac unit on my worst enemy.

I had a new Lennox A/C system installed 9/1/2009. I have maintenance twice a year and never a clean bill of health. Always some valve or other trouble. In 2013 a fire broke out in the unit, a relay arched. Yes there is a fusible link. IT DID NOT WORK. $437.95 later the unit was working properly. 4/16/15 the evaporator coil started leaking, $824.00 later it was fixed. Fast forward to today 11/2/15 the second evaporator coil that was replaced is leaking again. Today's bill $59.50 to add refrigerant. They will have to come back to replace another coil and present me with another labor charge in the hundreds again. NEVER BUY LENNOX. IT IS GARBAGE. if you have one of these pieces of junk there is a class action lawsuit against them.

I am a mechanical contractor. I get called QUITE OFTEN to work on Lennox units. I was just on hold for 3 HOURS trying to identify a unit with a damaged nameplate (for some reason they aren't stamped, just written in rice paper to blow off whenever) with serial number in hand to be told they don't track serial numbers. This happens ALL THE TIME!! If you LOVE to be on hold every time your equipment breaks down, which is all the time, but Lennox. They are the perfect storm of bad manufacturing coupled with horrible customer service. I hope they have the decency to follow Dave into the grave.

I purchased a new air-conditioning unit costing me $9700. Was supposed to be the best. I had it put in around April 5, 2015 and now six months later it's not working properly. They come out and tell me that it was a bad coil and I have to order a new one and will put it in. The problem is I had spoke to the salesman before they installed it and told them that I heard there might be some problems. He told me that they were correct it. Six months later I'm in the same boat. Can't wait to see what else happens with the brand-new air conditioning. The salesman and my Lennox person said "What the big deal? They're giving you a new part. That's how they do business." Would never buy another one of their products. Their salesman Alex ** goes around showing you the big ring he got from Lennox and when I called him he hung up on me instead of being a man and trying to solve the problem but I guess his big ring means more than customers. Beware!!

Let's say you bought a new house three years ago and it had a new Lennox HVAC unit pre-installed. Then three years later, the AC unit started to not cool, in the middle of a hot Los Angeles summer. So you call a local AC service, and they tell you the coolant level is unusually low. Because it's a relatively new system, they suggest it's a leak and that you should have it tested. To get you through the summer, they refill the coolant at $50/pound. A month passes and your AC stops cooling again. This time, you call Lennox and they recommend a certified Lennox dealer to do the maintenance. You ask this company to look for leaks. Without doing an actual leak test, they tell you there aren't any leaks, then refill the coolant for $50/pound.

XP14 Elite Heat pump - We bought the Lennox heat pump in Oct. '08, replacing a 30 yr old GE heat pump. In the summer of '09, it lost its refrigerant. The cost to repair the leak and replace the refrigerant: $1100.00. In the spring of '12, breakers kept tripping. Cost $68.00 to replace even though no cause was found. In Oct '12 we had to replace the heat sequencer at $208.00. Still having breaker problems. Winter of '12-'13, outside unit not working. Installer couldn't find cause, called another company. They diagnosed a bad compressor. Replaced it in May '13 at $1027.00. Oct. '13, unit not working due to low pressure lockout. Repairman thought he fixed it but problems continued. Nov. 13 replaced the inside TXV - $489.00. Feb. '15 outdoor unit not working again but didn't call repairman until I could talk to Lennox.

We purchased our home in 2007 in Charlotte, NC. When the economy crashed in 09 we were left with a bankrupt builder so nobody to file complaints with. Our air conditioning just stopped working. I went to look at the units next to our house and found the aluminum mesh or coils white and crumbly to the touch. I immediately called a Lennox repairman or dealer who came out and said he'd never seen anything like it and gave us a bid for a new unit of 6,000 dollars plus. I called competitor Lennox people and they said exactly the same thing. Never seen this before and said only animal urine could do that or someone sprayed chemicals on all three units. Both explanations were unfeasible and impossible. But I spent 5,000 to replace the one and braced for 2 more and a loan to totally replaced the rotting units. Then I received a postcard in the mail. A routine class action suit that I would normally toss until I saw Lennox.

On July 23rd 2015 around 12:30 p.m. I was installing an air flow furnace tightening up a gas flex when my hands slipped, came forward and instantly severed the tendon in my long finger. You guys really need to do something about the sharp edge inside the furnace. I have 30 years experience and have never cut myself so severely. I've been out of work and on workman's comp for 7 weeks with several weeks of rehabilitation to go. It involves two surgeries and right now I don't even know if I'll be able to return to work. A simple strip like weather stripping on that sharp edge would save lots of injuries. And it bothers me because the deluxe furnaces have them but your lower grades don't. This is to whom it may concern. Again this is been a catastrophic injury for me and a reply would be greatly appreciated. And at this time I don't know whether to get a lawyer or not.

I have left a review on the Nordyne site, and now for the second half of the story, we come to Lennox. I had a Nordyne AC unit, installed in 2006. The evaporator coil leaked twice and was replaced twice under warranty. The third time, I chose to replace it. Because I was so busy caring for my husband with Alzheimer's, I did not do my usual diligent research, and I allowed myself to be sold a Lennox unit. And now, it starts all over again.

Hey everyone - my Lennox Air Conditioner also had problems with the Evaporator Coil. GREAT - Part was covered (less than 5 years old). BAD - Labor, diagnostic, refrigerant... of course were not covered (close to $1000 in all). Anyway, I received a post card that there is a lawsuit with a class action settlement where you can get hundreds of the labor back and a service rebate. This will not total cover my outlay but will certainly help to soften the money pain a little bit.

AC unit was bought 5.5 years ago and the fan motor failed just 6 months past the warranty end date and Lennox will not fix it. It was only used 3 months out of the year. $1,000 to fix while a new unit is $2,500.

Stewarts Heating & Air installed Lennox A/C Units in a new home construction. The downstairs unit was always weak from day one. After 2 years it became unbearable and Stewarts added refrigerant at a cost of $270. After 2 months the unit stopped cooling completely. Now Stewarts says the evaporator is leaky and wants over $1000 in labor (part under Lennox warranty). How can Lennox produce such inferior units that fail within 2 years? Others in the neighborhood have had similar issues with Lennox and Stewarts.

We were sold this Lennox unit when our old unit went out about 5 years ago by DASH Heating and Air. They told us this was the best unit for our 2500 square foot house along with under house vents they inserted but never installed. I am 81 and my daughter is disabled. They got us because this unit has never kept this house at 72 degrees. EVER! They have serviced it every season and I have had to buy a Light/filter kit that started around $100.00 and now is $200.00. Still it breaks down every season!! Breaks! No heat or No air! As I speak it is 88 in here and rising.

Lennox AC Elite Series, I purchased unit from local retailer who also installed it in 2006. M/N AC13-036-230-01. S/N 5806B14502. Discharged a black substance from a side panel a little higher than mid-height. Unit no longer works, still under warranty. What would cause this and is it repairable?

Furnace quits when cold. $100 service call and the serviceman uses a paperclip to fix problem. Happens at least twice a season. Now I find the for $400 I can replace the override that clogs.

I bought my HM brand new 4/2013. My Lennox Air Conditioner unit didn't work in 2014 & now this summer. I've only gotten a good seven months of use total & facing to have to pay for someone to come out to fix it. Last year the serviceman said something about a switch switching to off. Now again it's not working. It's obvious these units aren't quality made & as a new homeowner with a brand new unit I shouldn't be experiencing this.

Moved into my new home, with my new Lennox Air Conditioner. Broke in three months! We were left for three days without air, the temps outside were in the 90's and 100's! Went to register for the extended warranty, and they would not do it, because I was a few weeks over the 60 day limit. Beware!

Had an evaporator coil that had a leak. Have a 5-year warranty in place (from build date) so the part cost is covered, however, the new part is only warranty for the remainder of the initial 5-year warranty. That means I get a one month warranty on the part. After calling Lennox there is no option in place to extend the warranty with the new part either. So this brand new part can go bad in one month and they give no coverage nor seem to care. Customer service offered no ideas or suggestions to better this customer experience. Will look to other providers in the future with customer service in mind and who stand behind replacement parts for more than a month.

Moved in new condo on December 12/20/10. It has a Lennox HVAC System. Everything has failed. Coolant leaks, replace coil, replace zone diverter, replace circuit board. I have a LEMON. On a scale of 1-5, I would give Lennox a 0 (zero).

I had several issues with this company. Me and my wife hired a contractor for a major addition to our current home. Our contractor hired Southern Heating and Cooling to install 2 new units to our addition. First problem was they moved an existing unit about 12 feet from its previous location and it stopped working. I had them look at it because they were the ones who moved it. They told me it was a busted coil on the unit, which is a fairly new unit. They told me they would fix it for $1600. I called the company that installed it and they came out and checked the coil. Guess what, there was nothing wrong with it. Southern didn't put coolant back in the unit after they moved it. The other company, Johnson's, didn't even charge me because that unit, Amana by the way, "was under our extended warranty".

We had 5 ton Lennox unit XP-19-060-230-05 heat pump, CBX32MV060230603 air handler installed in October 2008. Two years to almost the date later the compressor exploded, really did explode sounded like a cannon went off and freon shot 30 feet in the air. It would have hurt someone if they were close by. It was under warranty but I had to pay 690.00 labor and freon cost. The unit has leaked down four times since then, that could be the ** work that was done when it was installed or when the compressor was replaced. Still deal with that about every 1 1/2 years. The foil insulation inside the air handler peeled off and the squirrel cage blower motor sucked it up and blew small pieces of that throughout my duct system and in my home. I had to have my ducts cleaned out another 700.00 dollars. The static pressure was checked later and it was found to be normal. Just ** craftsmanship from Lennox.

Builder's grade heating and air conditioning pure trash. It stands to reason they aren't going to last ten years. As we moved in the home warranty, American Shield, took days to address air conditioning problems. They added Freon. Since 2007 one of the units has had a leak which needs Freon yearly. The ceramic furnace igniter failed on one of the furnace units. Thereby, as a safety system neither furnace would work. Then the outside fan on one of the units failed. Then I saw them at Costco. Mentioned their process issues and lack of engineering abilities since there are numerous complaints. I've own a TRANE in my prior house and it replaced a Lennox. Nothing stops a TRANE. I lived there 12 years without any issue whatsoever. I'd assume Lennox is a brand name and Janitrol/junk. Yet this isn't even close. Carrier lasted me over 20 years. Just my observations and just stating the obvious. AVOID LENNOX at all cost.

We purchased a ductless mini-split unit......and have had nothing but issues with it since day 1.... The indoor unit keeps giving the error code u5. Being an electrician that wires these units for a living I have been trying to get in contact with tech support only to get hour long or more wait times with no answer....(if I even make it that long) And to no surprise there is never an answer!!. We have replaced the board, changed the wiring and the AC is still about as good as a $3000.00 paperweight for almost a year and we still can't get any help from Lennox..... I would not recommend this product to anyone as the customer/tech support is absolutely terrible when it comes to any serious issues... especially a brand new install that never worked from the get go....

We purchased our heating & air system in 2010. The first year the air conditioner system worked good. Every year after that we had had to make repairs. It turns out the coil is leaking. The part is under warranty, but not the cost to have it shipped here, or the labor to have it installed. This is a defective unit. I wish I had never purchased a Lennox unit. I have tried to reach Lennox, but the usual wait time on a phone call is over 30 minutes. I did send them a e-mail, and they said that the part was all they could do.

I had a brand new Lennox HVAC system installed in my home... Within a week it quit working. It was repaired. One week later another malfunction, it was repaired. Two weeks later the first problem shows up again and the system has another catastrophic problem that require local company to get a special service contract with Lennox as the system is known to have this problem with a faulty piston inside the unit itself... After 3 weeks I am still waiting. DON'T BY A LENNOX SYSTEM. YOU WILL BE SORRY.

I bought my home in May of 2011. It came with two G61MPV AC units (upstairs and downstairs). To date (3 years) I have had to replace an expansion bulb, two evaporative coils and one compressor. Obviously lemon units, but no relief from Lennox or the installer, Air Team LTD.

Kobie Complete replaced a Rheem 30,000 BTU (1,000 CFM) HVAC unit with a Lennox 48,000 BTU (1,600 CFM) system. Kobie Complete FAILED to properly engineer the installed system. The Lennox air handler delivers 1600 CFM through ductwork that was designed for 1,000 CFM, Kobie further reduced the duct system capacity by installing the dimensionally larger unit (further restricting the air flow). The result - extremely high noise from the registers (velocities @ 1700 FPM).

Purchased new home in 30 August 2010 built by Peachtree Homes, INC., 9374 South Main Street, Jonesboro, GA 30236. Subcontractor Bob Maddox Heating & Air (no longer in business) installed following model of Lennox units: CBX26UH0302301. I did not receive any information on the unit. From the beginning the house did not cool and the subcontractor had to come back out and put coolant in. July 26 2013 unit was low on charge and had to perform a leak check with added dye. This was cost of $201.66. Found a leak at the indoor coil and needed to have it replaced. The leak repair procedure was $64.03. Had to have the evaporator coil replaced which was still under warranty May 31 2014 (mind you I have to pay for every service call @ $89.00, labor etc) and this was a cost of $921.30.

Model 14hpx Heat pump installed Nov of 2012. Quits working May 2015, less than 2-1/2 yrs old. Local heat and air company, Davis, who did the install comes out to check. They charged us initially a service call. Tech found blown fuse in attic. Gave him permission to change the fuse and check out what was making it blow (his suggestion) but there was a big fee just for him to do a search. He replaced the fuse and caused the transformer to blow at cost of $170 when he powered it up. He then said he found a BAD DEFROST BOARD.

After 4 years, Lennox air conditioning equipment on a new HVAC system that costs $4,500, is BAD and has lost all its R410A. The a/c will not work. The cost of labor to replace what is probably a bad LENNOX coil is $1300 or more. Lennox equipment is BAD and I will never buy LENNOX hvac equipment again! LENNOX makes defective equipment.

The coils in these units are corroding within 5-7 years when they should last 10 to 15 or better. Lennox knows of the problems with these units. There are over 181 lawsuits with Lennox with these units but they refuse to correct the problem or at least give its customers the units free minus the installation cost. A lot of dealers are refusing to carry Lennox now because of this problem.

We purchased our brand new home in 2007 and it came with a brand new Lennox unit. In less than 7 years later the unit is just corroding away as you can see by the pictures. Lennox does not stand behind their units. It is a product I could never recommend anyone ever purchasing again.

I find that hundreds of other customers HAVE HAD SIMILAR OR WORSE PROBLEMS with these units. Upon questioning several HVAC contractors it seems that Lennox is aware of the problems with units that they made prior to November 2007. The units were made to handle R-22 coolant which runs at a significantly lower pressure than the newer units that use R410A. It appears that Lennox manufactured these in such a way after the R-22 had begun the phase out and just jacked the compressors up and used R-410A. The units produce the needed pressure for R-410A but the copper system is only designed to handle the lower pressure needed for R-22 systems. My installer contractor no longer handles Lennox because of the problems.

G60UHV-36A-070-09 - I bought a two-stage elite series furnace from Lennox in 2009 - about 5 years ago. The limited warranty certificate that came with the unit indicated that there was 10 year coverage for residential applications with free replacement of covered components. The only other warranty period on the certificate was for the heat exchanger, which was covered for 20 years. After 5 years the gas valve failed and I was told the part was $951 - the service provider checked with Lennox to see if the part was under warranty and they were told that it wasn't. After examining the warranty certificate, I called Lennox to verify this information and I was told the warranty for the gas valve was only 5 years. This part isn't listed in the excluded parts section of the warranty certificate and the only mention of a 5-year limitation on the warranty certificate is for compressors in non-residential applications. I feel like I've been duped.

I purchased a home that has a Dave Lennox signature collection series air handler. It is fewer than 10 years old. The company that installed it has a sticker showing yearly maintenance. It has needed major repairs and/or replacement parts about every 2 years. We bought this house a few months ago, and the blower stopped working. This will be the THIRD blower installed on this unit in fewer than TEN years! When I look at all the other repairs and replacement parts it has needed, I can hardly believe such an expensive unit has performed so poorly. We will not be replacing it with another Lennox product.

I bought this three years ago and have nothing but positives about this system. I was very careful on who I picked to install it. Lennox is a great brand when it comes to split systems. I read through a lot of reviews prior to and decide to use a Lennox Dealer to do the install. I did not want to use a company that did not specialize in installing the equipment I wanted put in. Lennox has a 10 year parts and compressor warranty that my Lennox dealer recommended to me. All I had to do was sign a piece of paper and mail it off. I strongly recommend the rest of you look at your contractor. I am a general contractor and it sounds like a lot of you may have to double check who is doing your work for you. I have worked with a lot of good companies and have had Zero issues with mine. Very happy customer.

Bought the top of the line Lennox Signature HVAC from H.F. Furrs. After 1.5 years I come home from vacation to find the outside unit a ball of ice. The unit had been working on heat strips. Called H.F. Furrs. Two trips and almost $500 in labor charges they said it was fixed. A sensor went bad. After several week I notice the outside unit was still not working, still working on heat strips. They said it was fixed but a couple of weeks later found it still was not working. In the meantime, my electric bill is going through the roof. Now that is working but it sounds like the fan is unbalanced, so they need to come out again. NEVER get a Lennox, unless you like lemons. In the past two months this has cost me an addition $1000 over the $9K plus that I paid for it originally.

Just finished installing my 7th circuit board. Called Lennox again & their customer service dept was impossible to deal with, in fact they acted as if they could care less. Luckily I located the part from a company in Nebraska who actually warrantied the part. Since my April post, no answer from Lennox. I would highly recommend not purchasing their products as they refuse to stand behind what they sell.

Bud's first installed a Lennox heating/cooling system in our house when it was built in 2001. After 12 years of service, during which repairs increased in frequency and cost, we decided to replace the system with a new one. This review deals solely with the new system. The new Lennox system, which Bud's installed in the fall of 2013, using the existing ducts, consists of two Signature Series (XC21/SL280V) units for our main downstairs living area, and one Signature Series (XP21/CBX32MV) unit for an extra room above the garage. The total cost was $35,603 minus a $3,000 rebate.

My Lennox XP-17 heat pump has been freezing up during the winter. Shortly after buying it in 2012, I noticed that the blades were frozen in place due to a recent ice storm. My local Lennox dealer installed a de-icing shroud on it with no charge. Since that time, I have noticed that my electric bill has been higher than normal during the winter months with this system that was advertised as being efficient. The heating elements on the shroud are designed to turn on at 35 degrees F. The heat pump does work well in the summer. A few days ago (Feb 23rd, 2015), the heat pump was making a lot of noise and the blades were not turning. A technician came out and found that the de-icing shroud was not working. I wonder if it ever was working in the first place. This is clearly an engineering fault of the Lennox Company. I am wondering if the snow cover for this unit will work.

In March of 2009 I invested 14k in 2 new Lennox units for my home XP-15's. This has proven to be the worst decision I have ever made. It's been 5 years and 14 repairs since they were installed. I tend to think that many repairs in that short a period of time would tend to indicate a problem with the product. Unfortunately that's not how Lennox views it.

I have had my brand new heating and air unit (Model SLP98UH135XV60D-06) installed February of 2014. I bought the 'Ultimate' Lennox heating unit, 98.2% efficiency! - All the 'bells and whistles'...$10,000 worth! The condensate drain pan was cracked. It took THREE trips from a service tech to determine that the water running all over the floor might be something other than the drain tube. Three days, mind you I need to be there to let them in. Then the heating unit failed this past January 2015, it was the 'upper limit roll out switch', that 'tripped', they needed to come back to replace IT (two more days where I had to go home to let them in)-all under warranty, but it's supposed to be the best unit money can buy, and I have a total of 5 service calls on the unit!

About 9 months after installation, my condensing unit from Lennox started to make a metallic sound. The dealer returned and told me it was the vertical adjustment on the fan. The fan was "adjusted" and he left. A week later, same. The third time, the motor was taken off at my insistence and we found out that the hub holding the blades had just broken off the shaft but was still hanging on a few millimeters of aluminum. We were lucky that it did not decapitate us as we opened it up while still free wheeling. The dealer took it to the parts center and no replacement was available. We roasted for 2 weeks then the fan arrived. Lennox said they'd put a credit through and sold the contractor the new fan. The contractor never got the credit, these folks are thieves. Lennox, never again!

I had a new Lennox residential gas fired hot water boiler, (Mod # GWB8-075E-2) installed by our local Lennox dealer on Dec. 3, 2014. Problem #1...the tech. informed me that the temp./pressure gauge was not working at all and they would have to order a new one. Also had to order LP gas orifices for the burners due to being unable to adjust for proper flame using the natural gas ones that came installed with the boiler, due to the fact that we have oil lease gas as our main supply.

My home came with a Lennox heating and air conditioning system. It is now ten years old and the heating system failed. The part required for repairs is in IL and I am in PA. My HVAC repairman said it would take two days to ship it here and I could pay $120 extra for expedited delivery. This is absurd; Lennox has NO interest in customer support. I could complain that it broke rather early but I am mostly pissed that they do not have regional parts depots. It is below freezing all this week and my home runs the risk of freezing pipes because Lennox just doesn't care.

My furnace is only three years old and needs a pressure switch already. Clearly, this is a significant issue given the comments on the internet. Lennox should be forced to recall this furnace and replace these parts for free. This is the worst furnace I have ever owned and will never buy a Lennox again. The cost to replace this is not cheap and totally absurd for a switch that takes seconds to install but reports are that Lennox is at fault. This company should be sued!

Two and a half years ago I had my 22 year old A/C heat pump replaced with a $6,000 Lennox unit. Ten days after installation the unit quit working. The contractor/installer said there was a defective safety device which notoriously fails on Lennox units and they bypassed the "safety" device to get my unit working again. In June 2014 (barely 2 yrs old) my A/C went out - some sort of leak in the coolant line and it cost me $800 to fix it. This week (Dec 2014) the unit quit heating. The contractor said the TXV valve went out and they want to charge me $1,412 to replace the part and the coolant. Needless to say I am as angry as I've ever been about spending HALF the price of the unit to repair it after less than 3 years. My old unit lasted over 20 years before it started costing me money and this piece of junk Lennox made is only 2 1/2 years old. I would never purchase another unit from Lennox or again use the contractor who installed it.

Noticed unit was constantly running but never meeting the set temperature. Had the servicemen out and he said we need a brand new TXV and liquid line filter. It was raining outside so they couldn't fix it - something about making sure water/moisture doesn't get inside the new parts. They are scheduled to come out next week and replace the parts - of course labor is not under warranty so it will cost us around $800 to have it fixed. Unit is only 1.5 years old on a brand new house we bought last May. I am angry that we are having to deal with something like this on a new house and nobody is taking responsibility for a faulty part. Quick look on this message board and I see the same issue for many other consumers. How many other people need to report the same thing before Lennox takes responsibility?! Merry Christmas to us. Make: Lennox-18 Model:14HPX-030-230

Was told by Lennox rep that if you don't pay installers $80 a pop each year for "inspection", your 'warranty' is void. Sounds to me like their 'warranty' is actually an optional $800 service plan. Was charged $200 for an $8 capacitor. GRRRRRR.

I would like to express my complete dissatisfaction with your factory replacement part products. We had to have a circuit board replaced on the heating side of our unit on November 13, 2013. On November 20, 2014 the part no longer functions properly. You want to say that you have a one year warranty, but when the part of the unit was only used for 5 months at the max, and then it fails your product does not measure up to these standards. A Lennox manufactured part should last well past this one year standard as you so advertise. The stance that you are out of warranty and we can not help in any way does not impress customer support in the long run as well. I can see why your products are not used in our area, and probably will continue to not be used.

Unit is three and a half years old. First thing to go was the THX valve and there was an overcharge of Freon. Total cost was 816 bucks. Now, two months later, it has blown two transformers, 216 bucks. As of today, it needs a system rewire and a new condenser coil, another 629 bucks. Here I am with a unit that is almost 4 years old and have dumped almost $1800 into it for nothing more than inadequate parts and service from the maker. How is there no class action lawsuits against this company for making such a terrible product? Anyone else want to look into this or have looked into this? Avoid these units!!!!!

I move into my new custom home in 2010. A Lennox 14HPX, 5 ton unit was installed and had no issues until July of 2014 when the coil failed. The part (coil) was under warranty but labor wasn't ($900). The coil was replaced but now, November 2014 there's no heat because the reversing valve is not operating - another ($900 plus). What happened to, you get what you pay for? The reason I purchased a Lennox product is because of its reputation, not its name.

Working for a lennox dealer, I find the hold times absurd. If I need support on one of their products, I'm guaranteed to be on hold for a hour. This is absolutely unacceptable Lennox.

Purchased our Lennox heating and air signature series late 2007 and the first year it worked great but has been nothing but problems since. It now makes a whine/howling sound that the repairmen have not been able to fix. Do not recommend.

I had a Lennox heat pump installed August 2010. Paid $6300 -- not the most expensive or least expensive, right in the middle of several quotes for different units. March 2013 -- replaced TXV = cost $795. The part was under warranty, the labor was not. The first TXV valve sent was defective and AC company thought they could charge me for TWO service calls of $795. Today I find out the evaporator coil is leaking -- that's another $775 (labor only because the part is still under warranty), includes 8 lbs of freon ($38/lb) and installation of new evaporator coil. I will never recommend Lennox to anybody. This friggin thing has cost me a ton. I should have gone with Trane. If there is every a class action lawsuit to Lennox, I want to know.

Install the XC 25. This thing has lived up to everything it was promised to be! It is super quiet, and there was a very noticeable drop in my electric bill right away. I read a lot of different issues and was somewhat concerned. However the guys that sold me the unit talked a lot about how the quality of the install can greatly impact the quality of the unit. I am now a firm believer. I would highly recommend Lennox - very great product. However I would also highly suggest you find a highly trained and recommended installer so you don't have problems that others have seen.

I replaced a 25+ years old Trane AC unit (that was still working) 5 years and 7 months ago with a new LENNOX system. Now the outside unit has a leaking COIL and Lennox refuses to provide any assistance for replacing the unit! Totally disappointed because I believed that they are supposed to be the best! My research now tells me this is an ongoing problem for them. A lot of complaints about BOTH the inside and outside units, including numerous complaints with BBB Dallas.

Installed Lennox air & heat pump new const. 2007. Drip pan leaked, blower fan died, capacitor died. This is an office used very little. Not very good.

Thermal Expansion Valve (TXV) issue - Installed Lennox XC17 with CBX32MV furnace in June 2014. Upon returning from a 5-day family vacation at the end of August, noticed that the unit was running constantly and not cooling. Service came out the next day and informed us of known issue with the TXV. I spent more than I should have ($10K) for the unit and installation based on their sales pitch which touted the reliability of Lennox with proper, professional installation. This is the first issue which has come up. Now I see that we may expect many repeated problems with Lennox. They are pointing the finger at a "sub-tier supplier" which changed a processing chemical for a part which is causing the TXV to fail. That supplier has reverted back to an older version of the chemical. It all sounds like passing the buck to me. They should have already recalled those units which were impacted, and pro-actively replaced whatever parts needed to be replaced. Just stay away from Lennox. Pay attention to the available reliability reviews. Don't be taken in by a slick sales presentation.