Lennox Reviews

In 2015 we opted to purchase the top of the line Lennox HVAC XC25 premium line model. The dealer however was terrible, sizing the unit incorrectly. Fortunately we discovered it before they actually installed the equipment. When Lennox Industries Corporate got involved as we had to take the dealer to the State HVAC licensing board, where we won!, Yet lost at the same time. Lennox simply lackluster in their help, wanted us to sign a waiver of litigation against the dealer in order to offer any assistance. We did not do it. We kept the system and installed it 2 years later in a second section of our home after buying a complete new system made by Trane from another dealer.

I purchased a Lennox furnace and AC unit for my home in October 2014. During this time and unknown to me, Lennox had a lot of problems with leaking coils and finally had a class action suit brought against them. I ran my AC in 2015 and 2016. Then it was completely out of freon. I had it filled and it ran for 2 more summers, then was completely empty again. The cost of filling and looking for the leak was expensive both times. After reading about all of the complaints and dealing with the incredibly rude Lennox warranty department I have decided to junk this 5 year old AC unit and buy a good product from another company.

Words cannot express the amount of disappointment I've experienced with my Lennox air conditoner. In the span of 5 years, I've had to replace it 2 times. I replaced it in 2015 & 2019. I've spent too much money to have so many issues. The time frame in which the air conditioner has malfunction is unacceptable. When I chose Lennox, I never thought I would have so many complications and experience such lack of customer service. I had so many options when chosing an air conditioner and made the wrong choice. I will never recommend Lennox. I know I would only be setting them up for failure.

Purchased home in 2009, the Lennox was brand new. Started having A/C problems after just less than 5 years. Warranty covered new compressor, we had to pay labor plus new Freon, I discovered then that Lennox had shipped this unit in 2009 with Freon 22 which was being taxed extremely high to cause people to cease using. Had to go back with the same type so the cost for a compressor replacement still under warranty was out the roof. We then had to replace the entire system inside and outside. $7200.+. First summer we have had about six (6) evaporator coil freeze-ups. Now we are getting some cooler weather the problems have shifted from cooling to heating. Outside unit freezing up. Solid block of ice. Service man on the way over Tenth (10) service call in nine months. No company can stay in business manufacturing this type of equipment. Not sure they will be around for five years longer to warranty the unit I have already purchased.

Purchased October 14, 2016. This was the brand Costco sponsors for HVAC. I trust Costco. Within 6 months the coil leaked and needed replacing. The fan motor was defective on the outside unit (XC20-048). Now the air blower is defective (11-15-2019). I spent $9000 on this 4 ton AC and I am so disappointed. I wish I had never bought anything from Lennox. I have over $1200 in repair costs so far. I will never buy Lennox again. Service has been horrible. Parts not in stock and I wait 2-5 days to get parts. I live in Palm Beach County in Florida. Having my home as hot as outside is no fun. I can not recommend the Lennox brand. Even the service technicians say this is more defective than other brands.

I purchased a brand new townhouse from Pulte Homes in December, 2013 at the Crown community in Gaithersburg, MD. That was just over five years ago, and it came with a brand new Lennox heating and cooling system. I was recently notified by my tenant that the A/C unit is no longer working. It turns out that the condensing unit outside was leaking freon. But wait, that's not all. The system has an evaporator coil inside the house that was also leaking freon. Please forgive me if I am not getting the terminology exactly right; I am a consumer and not a service technician. All I know for sure is that that not one, but two pricey Lennox products had failed in just over five years!

This is by far the worst tech support ever. When our techs are in the field needing support, they cannot be on hold for over an hour to get answers. They call the office and give me the information and then I have to sit on hold for another hour. Lennox should hire more people to do the job if they want to keep customers. They are not the only game in town. We will try to steer our customers away from this company simply because of the poor tech support we have experienced every time we call in. As of this writing, I have been on hold for 45 minutes and our service tech was on hold prior to calling me for 1 hour and 10 minutes and gave up.

The fan motors have all gone out and I've had to put substitutes on to replace them because the factory doesn't seem to ever respond or have them in stock. I replaced an air coil last August, under warranty, except for the $500.00 labor. It went out again this year at the end of August. The factory does not respond to requests on their web site or phone calls. DO NOT BUY THIS PRODUCT!

We opted to purchase a Lennox AC from Costco in Redding, CA. Integrity Heating and Air is the only authorized dealer/installer in the area. The air conditioning unit is fine. However, we are still coping with adjustments to the air flow as the service team makes appointments then does not show up or call. Despite multiple requests and civility, this company does not respect appointment commitments. They left the wooden forms for the concrete pad and did not remove them; three of the four legs of the unit only make contact with the pad; air does not blow well into the bedrooms, etc. Lesson learned - like buying automobiles, I've also learned not to underestimate the value (or lack thereof) of the company's service providers.

I had 2 units installed almost 11 years ago. Install was done in November 2008. While the units cost was high they had a good rating. Now I am changing my mind! Not on the unit but on Lennox. The condensing coil was replace 1 year 3 weeks ago. The unit was still under the 10 year warranty by a couple of month. Cost was only labor. The coil started to leak again last week 1 year 3 weeks after it was replaced. I contacted the dealer and he said it should not have done this but I would have to reach out to Consumer Affairs at Lennox.

My Lennox signature series have system has had continual problems. The air conditioning failed and cost me $2,000 to repair it. It is only three years old. Now the heating system is not working poorly. I set the temperature where I want it, say 72 degrees. It heats up the house to 72 degrees. Then it turns on the air conditioner and cools the house down to to say 65 degrees. There is cold air coming out of the vents. Then it heats the house back up to 72 degrees. Then it cools the house off again. This cycle goes on and on. It is wasting energy and money to run this supposedly high efficiency system. I would not buy Lennox products if I was you. I dont recommend them to anyone.

Lennox STILL selling the faulty coils that THEY KNOW fail (see the Lennox Coil lawsuit settled 2015). Please read this lawsuit before you buy any HVAC. I wish I had been informed. Bought 2 units. AC Coil (CH33) leaked after first summer of use. $ 2,600 out of my pocket for labor diagnosing and resolving the leaking coil. Customer Service is non-existent. Any self respecting HVAC company would not sell Lennox. Companies that do sell Lennox do so because they know the coils will fail over and over and, therefore, they make a lot of money from you in service calls (only Lennox Dealers can buy the parts; so you cannot use your reputable, independent HVAC agent who probably would have told you not to buy Lennox in the first place).

I've been installing hvac systems for 24 years. Never in my experience have I seen so many problems with the evaporator coils or thermostats. Failure after failure. Many within a year of the installation. It's hard telling the customer that they have to spend even more money to make the system work that they already spent money on or that they are still trying to pay off. On top of that I have to tell them I'm putting the same faulty part that has failed in the first place. Lennox has made no effort in changing the bi metal coil with a aluminum type. It is damaging to the consumer and the companies that install them. Lennox was so misleading in telling us we were selling a great product. What a piece of junk.

July 2016 I purchased a new home with two new Lennox Elite HVAC units. July 2019, evaporator coil in the upstairs unit fails. $780.00 for labor to replace. September 2019, evaporator coil in the downstairs unit fails. $730.00 for labor to replace. If you have a Lennox unit, get a home warranty with a low deductible. Based on what I've read, the problem continues. If this is happening to you, be sure to file a complaint against Lennox with your local Attorney General's office. Can't hurt to get the paper trail going with local government agencies. Lennox knows exactly what is going on and is not going to voluntarily admit any wrongdoing. The proof is the replacement frequency being supplied in court regarding the units in questions. They can't deny documented failure after failure in 2 or 3 years of service. So be sure to provide documentation to your local Attorney General. It will help lay the groundwork for another class action suit.

This review is specific to product support not the products themselves. To keep it short, I needed to know if I could install a UV purifier above the condenser in the plenum. Lennox told me they would not answer my question and that I should contact my HVAC dealer. I did that and the dealer was only able to obtain a document that did Not directly answer my question. Not a way to get repeat business from me.

Kowalski Htg&Clg was the installer. I would recommend him to anyone. He takes great pride in his work and does not hesitate to answer any question you might have. Even more noteworthy he will make any modification if possible. Top-notch installer and does excellent service!!!

I wish I could give zero stars, Lennox does not deserve even one star! Our builder installed Lennox units in our home, as many new home builders are doing here in Central Florida. Seriously, I think Lennox offered these bunk units at a discount and all the builders and installers are gobbling them up, with the promise of future problems resulting in warranty calls and service calls keeping everyone’s business thriving. We purchased our new home in April 2016, after the class action settlement.

I purchased a new Lennox XP20 heat pump and CBA38MV air handler system in August 2018 and for the first month the whole system was shutting down multiple times a day with an over current compressor error code 433. I would have to reset my breaker 4 times a day. After 6 or 7 techs and 4 weeks of troubleshooting they finally determined the control board on the heat pump was faulty and proceeded to replace it.

We purchased a Lennox system about 3 years ago not knowing that there's a class action suit against them. Our system has a faulty evaporator coil unit that leaks. But it's been a real pain to get Lennox to do the right thing. They've been extremely evasive, irresponsible, and frustrating to deal with. Their product is obviously inferior and unreliable. They cut corners to boost their profit margin by reducing the wall thickness of the copper tubing. And this contributed to the premature failure of the system. As long as I live I would never allow myself and everyone in my family to spend money on Lennox ever again.

I purchased 3 Lennox AC System in 2014! Having my first problem six months later with a bad AC Compressor, followed by 3 variable rate blowers, followed by 2 AC Condensers, followed by 3 AC Evaporator! Today my tech rechecked my units to find out I have 2 more bad evaporators as they are leaking again after they were replaced a year ago! Lennox is terrible so save your money and buy a cheaper unit that will last you double the Lennox without hassles of constantly being without AC in state of Florida!!!

Well folks, by now you realize Lennox has a few issues. The main one being that the evaporator coil is made out of paper mache. I don’t know if I spelled that right. But who thought that wouldn’t make a good coil? We just put one in that the board was DOA out the factory. It’s been kind of a race to the bottom, oh by the way the whole coil problem was caused by the global warming hoax, new enviro-friendly refrigerant has pressure of 400+, compared to 200 in the old. Same coil is supposed to handle twice the pressure? Sure. Kicker is that the switch was totally unnecessary.

I wish I would have read these reviews before we bought in 2010. We opted to replace a 30-year old Sears unit because it slowly leaked freon. Had a reputable local installer replace the furnace and AC units. 2 years later I received a card that evaporator coils had a recall. I called the installer who said I would have to go through Lennox if we had a problem - there was no problem at that time. Not long the unit need to be recharged. It had needed recharging every other year since. I missed the class action suit as I didn't know about it. I am now having my AC refilled as frequently as my 30-year old Sears unit. My daughter's new home came with Lennox equipment as well. Luckily they got theirs replaced under warranty when it started leaking - but neither of us would ever buy one again.

I needed a new central A/C unit for my house. I found a local "Lennox Authorized Dealer" on the Lennox website. The local company came to my house, provided an estimate. After sending the deposit they never returned. It turns out the "Authorized Lennox Dealer" was a scammer who has done this before. Lennox does no background check on their dealers, they just promote them on the Lennox website allowing them to scam customers. Avoid and finds a company that takes responsibility for who they promote and call an authorized dealer.

Long story short. I purchased my LENNAR NEXT GENERATION HOME IN JULY 2016. I have two units units on my home (double trouble). It is now August 2019. Counting the two evaporator coils and the two replacements for each unit so far I on on my 6th coil. They corrode in 12 months' time. What more needs to be proven. Enough is enough. I think we all need to contact a big news outlet and let everyone know about LENNOX INTERNATIONAL AND THEIR PARTNERS who pass this expensive trash onto consumers. The best is all these companies knew this was garbage and when you purchase your home you don't even have a choice.

DON'T BUY LENNOX AC UNIT. IT SUCKS. I have had issues ever since I bought it around 8 years ago from Costco. I bought the warranty that covers labor and parts... But the aggravation isn't worth it. Here I am sitting on my sofa with a glass of wine waiting on the technician to show up again... 5X's in one month. I also have a Goodman AC for 8 years with 0 problems. Buy a GOODMAN!! I hate you Lennox!

I purchased in February of 2012. Immediately called the company over problems with it not working correctly. It’s cost me over $30,000.00 now. I’ve gone without heat at times and as of today (August 7th, 2019) the unit has totally stopped. The thermostat is blacked out- not functional and it’s the 3rd one! I have called the company every year about it not working correctly. Countless Techs have been out here. It’s a shame and VERY INHUMAN!

I purchased a Lennox AC unit in May 2013. System is still under warranty and has experienced both evaporator & condenser coil failures. It is week 2 (Aug 2019) in Florida with heat indexes over 100 and high humidity and still waiting for a replacement part. Labor costs to replace these coils is over $2000. After researching this issue, I have discovered this an ongoing issue and still is occurring in 2019. This issue has not been corrected. Also, I just discovered a 2016 class action lawsuit for units installed from 2007 to 2015. I did not receive notification of this suit but it appears it doesn't really matter since the replacement parts are still the original faulty coils. I wish I had purchased a Trane!

As I was instructed by the rep from my ac company after installation I went and filled out the rebate info on Lennox website and was sent a product registration. Fast forward a few weeks, I called to check status and they said the info was never submitted, and the program was over so there was nothing they could do! I will spread the word to anyone who will listen! And will never buy another Lennox product as long as I live! This company will do anything they can to get out of paying a rebate and it’s not right. I was quoted other systems that had better reviews and I chose this product as the ac company has never directed me wrong and has done their due diligence in trying to rectify this problem! Lennox even tried to pass the buck and say it was the ac company that did not file their stuff as all rebates go through Lennox.

I wanted to give the Lennox Industries Inc. a "0" star review. As of 07/30/2019, my AC unit started blowing warm air AGAIN! I had this AC serviced early this month–07/11/2019 to be exact—and the service technician had used a sealant to plug up as many leaks of Freon as he could. To replenish the Freon had costed $99.00 a pound (I needed 4 pounds), and he warned me that the unit could start leaking again at any time. Well, as of 07/30/2019 (a little over two weeks later) I had to call the service technician once more because the unit was blowing out warm air AGAIN! The compressor this time. The technician all but told me that the unit is on its last leg and may conk out at any time, and when it does, it won’t be fixable with the current COPPER evaporator coil and compressor.

I purchased a Lennox A/C system (Dave Lennox Signature Sys. model# SL18XC1) on 4/22/16. On 11/21/17 the Air Mover Blower failed and was replaced by the installer at no cost. On 7/17/19 the Evaporator Coil failed and it cost me $703.00 in labor to replace it. This is extremely disappointing. Evidently the part's quality is not there for this unit. Our previous experience with two other A/C brands was very different. Disappointed Owner in Corpus Christi, Tx.

Known Evaporator Coil Issue! We bought our Lennox Elite System in 06/2016 and the coil had to be replaced 07/2019! At a cost of $1,155.00 for 2.5 hours of labor!! F.H. Furr (in partnership with Costco) charged us $13,600.00 for the system and to install it. They knew about the Class Action Lawsuit and never said a word. Costco should not even be partnered with Lennox knowing the issues that they are having! Plus Costco has never informed their member of the Class Action Suit!! I'll never buy Lennox again and will tell everyone to do the same!!!

Purchased a new Lennox furnace and heat pump in 2013. In 2014 we had to replace the evaporator coil...$989.00 for labor. Now in July 2019 we need to replace the coil again. Lennox will not assist with labor costs. We have had multiple problems with this product. Losing coolant, replacing parts, etc. My advice is stay away from Lennox. We thought we were buying a quality system that would need little beyond routine maintenance. We were wrong. Lennox products are the equivalent of a Ford product... Fix Or Repair Daily.

Now I read this is a known problem with a class action law suit. Don't buy Lennox. I bought the system from Costco so hopefully someone will help us. The part is covered but the labor is $1000. Again don't buy lennox.

Bought this as top of the line 12 years ago. I have since replaced the compressor 4 times and the last one 3 years ago. I now have a system failure and the technician tells me it the compressor! Big Surprise!!! Since I purchased this I have never had peace of mind. The first few compressors were covered under warranty Not the labor or Freon. I was charged for that. The district Sales Manager for Lennox. (Their employee) told me their units only last 10 years that's why they have a 10 year warranty. I have decided not to spend one more dime on this lemon and today contracted with a competitor to rip that POS out and toss it in the street.

Expensive filters which until recently, I could only buy through a HVAC contractor. Wall unit controller is inaccurate and touch screen feature thinks my finger is somewhere it wasn’t. Overall performance last 11 yrs is average but nothing more. 2800sf home initial HVAC cost $25k installed w/ maint plan (doesn’t include filters).

Research Thomas vs Lennox Industries Inc. Lawsuit before you consider purchasing! Evaporatorcoillawsuit.com. Unfortunately I bought a Lennox AC unit from an affiliate Costco business partner in 2016. I trusted Costco because of their reputation. I spoke to a Costco representative and they actually knew about this lawsuit but continue to allow their affiliate business partner company to sell at their locations!

I closed my home in 2013 here in Atlanta. Now I had issue with evaporated coil. The dealer came fixed but Lennox did not cover the part and I had to pay from pocket for the part expense. I am yet to try for the lawsuit money. But overall very bad experience and we have this all over our community.

I bought their top of the line unit just over 5 years ago, their faulty condensers that they got sued over leaked and cost me $1500 to add refrigerant to repair, probably will leak again, but can't replace it unless they discover the leak....SCAMMED by Lennox. They knowingly sold defective equipment at a VERY expensive price and don't stand behind it at all. HVAC service never mentioned the lawsuit or to expect failures.

I originally purchased a brand new state-of-the-art Lennox AC 4 Ton, ECB40 Series Units, Dave Lennox Signature Collection XP25 System, Dave Lennox Signature Collection CBX32MV Units, on June 14, 2013. In the first year since purchased, I had over 24 logs service calls, which require being home for a minimum of a four hour window if not longer, and almost all of the parts were replaced if not multiple times. It got to the point where I brought in legal counsel, and was able to have the national Lennox account manager from Texas, Tim **, and the local Lennox Representative, Robert **, meet with Jimmy, the service tech from Rinaldi’s Air Conditioning (company who did the install and myriad of service calls) with me and my legal counsel at my house on July 25, 2014.

Evaporator Coil Failure in a 50 unit Town Home Community. The Evaporator Coils in our 50 units are failing on a regular basis; some have failed twice and they are approx 5 years old. Mine will be 4 years old and I have to replace it. The installing company is almost camped out in our Community replacing these bad coils. From what I read there was a Class Action Lawsuit for this very problem with Lennox and they settled. Bad deal for those of us that have Lennox.

Just the facts: Purchased a Lenox AC System in April 2016 for $6995.00. This month, June 2019, 38 months after install, system stops cooling. Local repairman came out and added Freon, which was a warning sign of another larger issue. 48 hours later the system stopped cooling again. After two additional service calls they opened the air handler and the evaporator coils were heavily oxidized/corroded. Due to this it was leaking Freon from those coils.

We bought a new Lennox a/c and furnace in August 2016. The system worked very well for two-plus years. In May 2019 the a/c stopped cooling. After two service calls the problem was found to be refrigerant leaking due to a faulty evaporator coil. Never expected such a major product problem in less than three years on a brand new system. We have been told the warranty will cover the replacement part (coil), but NOT the labor or supplies (refrigerant) to get the system back up and running right. The Lennox rep at the Customer Care call center confirmed Lennox will not cover labor or supplies. Cost to us will be about $1000. I also learned about the prior coil lawsuit and settlement involving Lennox.

Purchased a Lennox 14 HPX heat pump 5 years ago and it never worked properly and every accredited repairman that came took money and left without repairing it. Now I have a person that could fix it but I need parts and Lennox will not sell any parts without going through one of their incompetent repairman. Buying a Lennox is the worst decision I ever made.

I purchased this iComfort thermostat with Lennox signature series HVAC from a main dealer in Nashville 4 years ago. The thermostat is very complicated to program. Every time the power goes off, I have manually enter wifi password and reconnect it to wifi. After getting tired of doing this for so many times, I called the dealer and they charged me $99 as visit fee. I was told that it is problem with this kind of thermostat that Lennox unable to do anything for it.

If you’re looking at installing a Lennox unit in your home, I would advise you to run away. There are far better alternatives (Trane, Carrier, etc) with companies that stand behind their products. A quick Google search will reveal a great number of people who have been “privileged” enough to experience the very short lifetime of a Lennox product. In fact, some people have replaced the evaporator coil two, three, four times, in only a 5 year period. Some people are “lucky” enough to get just 5 years out of their evaporator coil. Unfortunately, these people are out of luck as some coils seem to hobble to barely achieve a 5 year lifespan (which is less than half the life expectancy of other units in the industry). I am certain that the coils did not magically degrade to this condition over the last couple of months in which the unit was out of warranty.

My two year old Lennox central A/C system suffered an EVAPORATOR COIL failure. NO air conditioning and the heat is coming! While the part is covered under warranty, THE LABOR is NOT. The labor estimate is $1500. I have been waiting OVER 1 month for my dealer, WK Mechanical, to receive the part from Lennox. The dealer says they DO NOT have an estimate from Lennox for when the part will be received. Then the dealer has to schedule the installation. There is no end in sight. FYI: there was a class-action lawsuit filed against, and settled by, Lennox about failing EVAPORATOR COILS. Maybe it is time for another class-action lawsuit since Lennox learned nothing from the first one!

My home was 2 years old on 4/19. Prior to reaching the standard 2 year warranty on the AC unit, I made sure it was checked for a leaking coil as a large portion of our 500 home community has had their coil fail, usually 2 weeks after warranty expires. The part is covered by Lennox but the labor is not and has cost people anywhere from $600-$1500 in repairs. It has happened so much that people have found a cheaper labor cost which is why the $600 is even on this review.

My mom has had central a/c and heat pumps for many years and she just purchased a new one through a local Lennox dealer 16 months ago and she's had nothing but problems with it. First the installer did not set it up properly, the exhaust tube for the furnace was facing the sensor on the outside of the house and it was starting up the furnace all the time. The heat pump is suppose to working up till 40 degress outside and then the furnace kicks in afterwards, this was not so for her unit, the furnace was working all the time. For the first years of owning this unit her electrical bills doubled, so we requested a Lennox dealer to come to the house and inspect what's going on, they found many problems.

I wish I had read these posts BEFORE purchasing my a/c unit. Purchased Feb 14, 2019. A/C not cooling. Called contractor to check. Coil needed replacing. I'm so worried about this unit. Lennox may have been a bad choice.

I bought a house from Lennar homes last year 2018. Now it's been only 1 year 2 months and my AC is broken. I called the builder and company which installed it. Both of them said they can't help me as it 2 months from warranty. Though the Lennox pays for the part to detect the leak, fix it and to fill the freons the installation company gave me a quote of more than $1000 which is not fair being a customer and it's not my mistake. I would give a negative review for this companies who build such a crap and who is buying and installing it.

Only had unit 5 years and was told today my evaporated coil need replacing costing $2300 + tax. And was told we have to pay even though this Lennox fault. Unexpected cost. Never thought this would happen to brand new home and unit.

We purchased our Lennox package heat pump unit in Oct. 2017. In Dec., the compressor blew up bad enough that they replaced the entire unit under warranty. Now, May 2019, a valve has failed and it's going to cost me $1500 for labor and refrigerant which is not covered. The unit looks well made, but it runs loud and I'm not at all happy about the quality and reliability.

I purchased a Lennox heat pump system in late 2017. The AC quit working a few weeks ago and the second technician who came out said the evaporator coil needed replaced. I had to add 10 pounds of freon for almost $400 and the company wants over $800 in labor to replace it. The evaporator coil is under warranty, but not the labor. I started researching and discovered a class action lawsuit against Lennox for defective evaporator coils on systems sold between 2007 to 2015. Well, it appears this company still has not fixed this issue and is knowingly selling defective equipment. And the companies pushing these systems for sale are probably aware of this.

I have five HVAC systems between my home and business. Three of them are Lennox systems. The two Lennox systems I have at home were installed in 2014 and 2016. These two systems had evaporator coil leaks detected and repaired in April 2019 at a cost of $2000 for labor. Both evaporator coils were under the Lennox parts warranty but the labor warranty had expired after one year. The 2014 coil was included in a class action law suit which required Lennox to cover some of the labor costs. The 2016 coil was not included in the law suit but had the same problem as those coils included in the law suit.

Bought a top of the line HVAC unit in 2017 and have had nothing but problems since installed. I dealt with A1 United (installer). They have been out 8 times in a year and a half. But when I finally said I think I have lemon units they said, "No. Doesn't qualify. Can't help you." Still paying on this unit. Will never buy Lennox again. Junk!!!!!

My unit in seven yrs has needed a new pump, three evaporator coils and now a new compressor. Spent a lot of money on this TOP OF THE LINE unit which does not seem to produce cleaner air and breaks at least yearly. I would never buy LENNOX again. They have done nothing to help us.

Updated on 09/16/2019: We purchased a Lennox because of their strong name and reputation in the industry. I have no idea what happened to that company, but the AC unit I was sold sucks. Within the first 2 years, we were having to shut it down continuously because the outside was icing over. Then the coil goes in April-June. It was under warranty but the labor was not. Now it is September and the thing is freezing up on us again. These units are JUNK. Find another company or enjoy nothing but headaches for the time you own this thing.

Needing to stay cool in the brutal Houston heat, I Spent $7000 less than 2 yrs ago to buy a whole new Lennox system after the original Lennox of 8 years went out. This time the compressor is gone in this one! I won’t have to buy the parts because it’s only been almost 2 years but the labor costs just as much. What a rip off. You’d think after just paying 7k you wouldn’t have any problems with the unit for many years to come. Also when we bought the home new with a Lennox air conditioner we were never told by the builder to register online for the extended warranty. It would have been nice to know that was an option seeing that the first unit went out after just 7 years! This will be my last Lennox. Spending more doesn’t always mean getting more I learned.

I bought 2 high end Lennox Elite units. The coils went out in one unit after four years. They covered the part, but I paid $1,100 in labor. But what I found out next was shocking. This equipment qualifies for a 10 year extended warranty which I thought I had. But Lennox says I don’t because I didn’t register online within 60 days of purchase. Who knew? They tell you this when it’s too late. I’ll never buy Lennox again.

Installed two new units in 2014. 2018- Replaced evaporator coil and blower fan. 2019- Replaced evaporator coil in the 2nd unit. Total cost with warranty - $2,200. This will be my last Lennox unit ever.

In 2016 installed Lennox heat pump. Information was that unit in made in USA. Come to find out it is not totally a US made product. After reading several reviews it seems that the motors and condenser coils have problems. You would think that Lennox would fix the problems once and for all. From what I have read it has not. Part covered under warranty bur labor is not. Told by company that installed my unit that it is because of surges that the unit is taking. I now have to have a surge protector installed to keep this from happening again even though I have a whole house surge protector installed by FPL. I had a Carrier unit for 16 years and did not have this type of problem.

In 2015 we had our heater and air conditioner replaced with a Lennox units. In the first year we did not have an issue. However, from that point on we have been having problems. But first let me tell you about the installer who has been remarkable and has had our back. Now to the issues. First it was the sensors giving us error codes. The installer came out a couple times and cleaned and replaced the sensors and the errors went away for a while. The error codes kept coming up and after a while the system locked up.

I purchased a Heat Pump & Air Handler from Lennox (CBX32MV and XP 15) in 2007. Problems began immediately after installation and never stopped. Things that went wrong? Ambient temperature sensor (twice), condenser pump motor, dual capacitor, defrost board, “stuck” reversing valve, bad circuit board in heat pump, sequencer, bad contactor, and more adjustment issues. Many of these incidents meant lost work time in order to meet repairmen, and massive electric bills when heat pump was not functioning and system was in “emergency heat” mode.

I purchased two Lennox signature HVAC 5.5 years ago. In this timeframe I have had to replace 2 coils under the Thomas vs. Lennox lawsuit. Thankfully, I filed as a consumer. Their crap warranty covered replacing coils albeit $1500 in labor came from me. Of late, living in S. Florida heat is hardly used. When I turned on heat on one unit it didn’t work. Another piece of crap. It cost me $900 to replace the hardly used heating element. No Warranty! Do not purchase a Lennox product unless you like paying for repairs on a 5 1/2 year old units. Lennox sucks.

Please never buy this air. It cost me a lot of money and Costco advertise them, that is how I ended/up buying this junk.

Lennox AC coils failed for second time. Replaced original coils at 16 months from new install and again 14 months later. Unacceptable! Replacement coils have the same on going issue. Class Action lawsuit did not apply to me as we were beyond the date range despite the replacement coils still are a failure. Lennox remains only AC company who continue to use the failing coils.

I have a 4 year old Lennox Elite Oil Furnace that is junk. It was poorly installed (fuel oil running out onto the floor from the outside filter forming a large pool on the floor 2 days after installation) and has repeatedly leaked fuel oil inside the furnace. Fuel oil drips from under the assembly. I have had the authorized dealer/service firm (McKean in Washington, Pa) in here multiple time to fix it, and it just continues to leak. In November of 2016, I spent a 3 week period largely without heat. I gave up every vacation day, personal day and sick day for that entire year to be off work so McKean could come in here nearly every day.

Bought a Lennox furnace & A/C unit in August of 2015 only to have the furnace stop working three times to date. Each time there was an issue with the flame sensor. Last time it stopped working was two days ago in 17 degree weather. I called the firm who sold us this product only to be berated for not spending $90 twice a year for maintenance. Apparently it's our fault for not using their service for maintenance. We have changed the filter constantly, cleaned the flame sensor once and replaced the sensor twice thereafter. I have a friend who bought a Lennox who had the same issue. DO NOT BUY A LENNOX!!! It will only be at your great expense. I am now in the process of looking to replace what was a very expensive, now worthless furnace.

Purchased this unit (most expensive high efficiency they sell) January 2015. Within a month we began getting error code 292 about every 6-8 weeks. This error is presumably reports failed blower motor, but, the blower motor is actually OK, so it is a design glitch of some sort. This error turns off the system requiring a power off and on to reset it. This has now gone on for the last 3.5 years, and the dealer has replaced the motor, several different sensors and probes, and a logic board. None of this has fixed the problem. I finally went to Lennox customer service. They wrote me and asked for all the records for verification, I sent these. However, they then passed it to their local technical rep. He emailed me once with a phone number, but when you call that number you get an "out of service" message. He also has not responded to three subsequent emails.

I bought 4 ton. A/C Lennox through Costco for $4480, 4 years later the blower motor broke. The part is within the warranty. My installer cannot get a replacement because only Lennox dealer has a monopoly and charges an arm and a leg to replace the piece. A friend of mine installed a 4 ton. RHEEM with an A/C repairman for less than $2000. Check with your A/C repairman if you can get parts for your A/C brand that you plan to install.

I brought my furnace 12/12/14 and have had the repairman out here several times. The furnace turns on but the burners don't ignite. It's either sensors not working or so something clogged. I replace my filter every two months so I try to do whatever I can to keep it working but when you buy a lemon there's nothing you can do.

SLP98 furnace and XC17 Air with S30 iComfort - Installed both equipment in 2011. Upgraded iComfort last year. Never ever had any issue. Extreme winter like -35C and hot summer like +35c. Both equipment works smoothly (heating and cooling) 5000sft house.

We moved into a brand new townhouse less than two years ago. It's now had to have the evaporator coil replaced and the condenser coil is bad. Lennox used to have a good reputation. Don't buy Lennox. Worst system ever.

We built a new home in 2016 and purchased our HVAC Air Handler heat pump and AC through Lennox. First year we had 4 parts replaced. - All labor and parts paid. Now we are into our second year and our coil is leaking and exchange valve as well. Parts covered under warranty but the labor into the thousands of dollars. Our installer no longer sells Lennox due to all the problems with the product. Beware... Do not buy from this company. Now two years into a new home build we are looking at replacing our entire first floor units. And we expect the second floor units will not be far behind.

My 8 year old blower motor went out Sunday Nov 18th. The entire system was sized by my installer and approved by St. Louis County Public works based on heat gain cals. We ordered it Monday 10 am 11-19 and finally got it today 11/26 at 11 am. It was made by Emerson Electric in Mexico. Proprietary by Lennox allows them no only not stock it any "parts plus " service centers because it took 5 UPS shipping days to arrive. Now the good part- a 1 hp 2 speed motor that would normally cost $150-250 was $800 excluding labor to install. If anyone tries to sell you a Lennox... RUN!! BTW 2 calls to Leslie ** at their home office went unanswered during us having 4 days of sub freezing weather. As a matter of fact he blocked my cell # per AT&T after the 2nd message. Messages I left him to call me to help locate a motor quickly.

We have a 10 year old Lennox Furnace which has been very reliable. It is well maintained with annual maintenance plan paid to Direct Energy who installed the furnace in August 2008. Recently we had two rare power outages. In Both cases the furnace did not restart automatically when power was restore. The last power failure resulted while we were away for 3 Days. When we arrived home the temp in the house was 11c. Similar thing happened about a year or two ago. We got it working again by turning the power breaker off, and back on, and the furnace restarted, but this does not seem right.

We purchased a Lennox HVAC system after doing lots of research in 2014. We thought we were being smart by purchasing a high end HVAC unit from Lennox. Since then, we have had a leak in the coil which required replacement and now have a carbon monoxide leak in the heat exchanger, which needs to be replaced. Same story as the other reviewers below. Parts covered by warranty but expensive labor costs which were not covered. We will not purchase a Lennox ever again.

In March 2015, I bought 4 ton heat pump to heat and cool my 2200 sq. ft. home. In August of 2016, the coil died. Coil was covered by warranty, but labor was not. Coil died again in July 2017. Ok, that was only 11 months. Once again, coil was covered but labor was not. Here we are in Oct. 2018. Pressure is low and I can only surmise coil is gone again. Well, this one lasted 14 months! 4 coils in 3 1/2 years. No I will not be getting another coil! Fortunately I have money put aside for a new unit. Prior vendor told me there's nothing wrong with the coils, but I am not going for a 5th one. Changing vendors and manufacturers. My neighbor with the same unit has just replaced her first coil but her until was bought in 2016. DO NOT BUY A LENNOX.

I wanted to take the time to write a good review since most people only bother to write reviews when they have an problem. After all when you buy a new product you expect it to work so why would you bother to write a review for that! Well I decided to write this because as most of you are probably doing now, you’re contemplating buying a Lennox but are reading reviews first, and like you I found mostly negative things. I’m not sure it made me feel much better but all the brands I researched had mostly bad reviews. So here’s my experience... I installed a fully modulating furnace (SLP98) and A/C (XC20) along with the WiFi stat and let me tell you it’s awesome! Quietest and most efficient units I’ve ever had. The one thing I also kept reading for Lennox is that parts are hard to get.

System condensates heavily and has growing discoloration on the unit installed in the attic. Dealer informed Lennox customer is attempting to run the system at 72 degrees when outside temperature is 100 thus resulting in the heavy condensate. Not sure what dealer is referring to. It is documented to outside temperature 84, thermostat set to 72 as requested by the dealer. Mold detected by independent audit.

Purchased this unit in October 2010. First year 2 fan motors and 2 service calls because of it shutting down and locking out. Second year fan motor again and 3 service calls to get unit to cool in the summer and heat in winter. Third year summer added Freon. Fourth year numerous service calls because of no cooling or heating in winter. Fifth year diagnosed with all factory welds leaking and needed to be resoldered. Sixth year capacitor bad and replaced along with service calls during the year. Seventh year Ambient and coil sensors replaced. October 2018 and guess what. Came home from vacation and unit locked out and no A/C nor heat from unit. Repairs costs have totaled over $3,000 since it was installed. Have talked to some HVAC installers that use to install Lennox and they told me because of no support and poor quality of Lennox they no longer use them. JUNK. JUNK. JUNK.

I bought 2 Lennox air conditioners for my home in 2012, less than 5 years later the blower motor went out on one unit, the motor was covered under warranty but, I still had to pay almost $400.00 in labor. A year later the 2nd blower motor went out and it is not covered under warranty and is going to cost, parts and labor over $800.00 to repair. I bought Lennox because it was suppose to be top of the line in a/c's. Strand Brothers Service Experts in Austin TX now tell me that I am lucky something has not broken sooner, all systems irregardless of brand are not made to last. They should have told me that in the first place, I would have gone with a less expensive brand, since I was told I was going to have problems anyway regardless of the brand. I am very disappointed in Lennox and I will tell everyone I know, not to buy this product. It does not fare well over less expensive brands. Waste of hard earned money. DO NOT BUY A LENNOX PRODUCT!

(April 2014) New home with Lennox furnace and A/C. Had several problems in the first 3 years with furnace. Now just over 4 years the A/C stopped working. Tech said a leak and would cost around $1500 to fix. Well I've had it with Lennox. I'm lucky enough to be able to have a new A/C installed. But it will NOT be a Lennox.

Worst company and product. My unit is only 5 year old and it's Condenser Coil has gone twice. They says part is covered under warranty but what about labor. My installation company charges $600 per installation and I have done twice for same part. If you are thinking about new unit, stay AWAY from Lennox brand.

Built my home in 2016. 2018 am having to replace the defective condensing coil. Costing 1200.00 to repair a 2 year old coil. Would never recommend Lennox. I think Lennox is dishonest and a very cheap disappointing company. Wish I had never bought from them.

Our Lennox air conditioner was installed on March 18, 2016. It stopped blowing air hot or cold on September 16, 2018. Serviceman determined the coil had rusted through, Freon had leaked out. The part is under warranty but we had to pay for labor at the cost 1050.00 plus 85.00 for initial service call. We also have a CARRIER for the other part of the house. The CARRIER was installed in 2009 and have not had any problems with it. The service tech for the CARRIER is the one who told me about the recall on the LENNOX coil. Really? No notice from Lennox that these coils could still be out here being installed in 2016? Nothing said to us from the installer? Wow...

Despite being on the wrong side of a Class Action Lawsuit Lennox has not learned their lesson. The company continues to produce A coils that are not made totally of aluminum. I bought my unit in 2016 therefore do not qualify for the 2015 Class Action lawsuit. I have a leak in my A coil (Air Handler) in what suppose to be a high end unit. The coil will need replacing with a full aluminum coil. All costs will not be included in the warranty claim. The freon on initial trouble call to include blue dye to isolate the problem will be my responsibility.

We have been in our home for only 10 months and are already experiencing ac problems. At beginning of cooling season, ac was not cooling. Tech said ac not fully charged. Tech charged unit. Now unit not cooling again, continually running. Electric bill outrageous. Tech visited today. Unit needed charge again. He will return in 1 week to check for coil leak. This in a unit only 10 months old.

2 years in a row we had the evaporator coils break and leaking Freon. Tried to contact customer affairs, and district manager never reached out after customer affairs recognized the issue. Called a number of times just to be told that no progress had been made. Very poor product and poor execution of service by the district manager overlooking cases in FL.

Both of my HVAC System's evaporator coils are leaking Freon after about 2 and half years. Have performed Dye Testing to confirm the same. When I call up customer service, they are initially vague and keep transferring me from one department to another. At last when I get to speak to consumer affairs department, they say only parts which are cheap can only be replaced but not the Freon and labor which is more expensive. It is better to stay away from low quality products which cause very expensive repairs.

Whatever you do stay away from these people! They make a lot of promises, i.e. handling paperwork for tax credit, hospital quality air, energy saver, none of these were true. I spent $20,000, top of the line I am told, a little over a year and the thermostat or rather the computer that lets the thermostat talk to the system went out. The service man said it was 100% due to faulty installation. Do I get a discount? No I have to pay $500 to replace the modem that was improperly installed by the inexperienced techs they sent to do the install. Buyer beware, I wish I had got a Trane!

I clicked on the link to ask for an estimate then asked in my request. THEN I asked when he was on the phone. The guy literally hung up on me because he said I "never asked for an estimate" and "he couldn't help me." I have never been so insulted. I just need my AC replaced. I know what I need. He was upset that I used an independent contractor to determine that I needed a new AC. He REFUSED to give me ANY concrete information on AC's, schedule any appointment, or give any estimate. Then he just hung up on me. He also said that an AC couldn't maintain 73 degrees, which I don't believe. I am a new homeowner, young, and doing this on my own. I am insulted, back to the beginning, and just frustrated. This shouldn't be so difficult.

JK Mechanical technician confirmed that leak in coil (evap coil) and JK Mechanical confirmed that it's under warranty but they are asking me $1500+ for diagnose issue and replacing part... I am really very disappoint with the quality of Lennox product since it failed within 3 yrs... It didn't live at least 5 yrs... Lennox will keep on sending me parts but major question who is going to pay JK Mechanical every time $1000s of dollars. Lennox should take responsibility since it's a knows issue (leaking coil) and still they are selling such faulty product in market, you cannot just clean your hands by sending coil replacement but you should send your tech support to fix the issue.

I live in a neighborhood of some 500+ homes. Many homes have had to replace their evaporator coils in their Lennox AC systems due to the coils rusting and then leaking the refrigerant. I thought I was lucky... until last week. My first floor unit stopped cooling. Diagnosis is a defective evaporator coil after less than five years of use (some neighbors got two out of theirs). This repair will cost me $1400 and I have two other systems in my home. The class action lawsuit provides no compensation as Lennox is denying all claims. As well, the lawsuit states an owner has to have replaced TWO coils in the same system in order to be eligible for a $550 reimbursement for labor and refrigerant and also have the choice between a coated copper tube or aluminum coil.

We live in Palm Beach County, Florida. We have two Lennox XC-21 systems. We removed a SEER16 system in the attic, and added ONE XC-21. We added an additional XC-21 system for our new addition. One unit was in the attic, and one unit was in the house. Today, both are in the house. Our home is 3600 ft^2 under air conditioning.

Bought our home in 2016. Home was built in 2013 with a 2013 Lennox AC unit. Have had nothing but issues. The coil created a leak and now the capacitor is broken. Stay far away from this brand. Will never own a Lennox again in my life.

We bought our unit in July 2011. We had a service call today and learned the coils are rusted out. They are made of copper and copper rusts with the new freon. It will costs us over $1900 to replace the coils. Lennox is now making the coils from aluminum. But not for our unit. We will pay all of this money and get copper again. I would not recommend Lennox. They should be forced to give us a reduction on the cost of the replacement and they should have to design it in aluminum. The repairman told me the unit was clean and everything else was good. The coils look like they are on a 20 or 30 year old machine.

We purchased a Lennox XC21-060; CBX32MV-060, the more expensive of our purchase options. We have had nothing but problems with it. MANY repairs, including a $1200 communication board (not covered by warranty). One weekend, they had to come on Saturday and fixed one problem and then come back again on Sunday for a second problem. One problem they have not been able to solve is the AC running, but not cooling. I have to shut down the entire system and restart it. That's a problem if I am not home as it will just continue to run if I am not home. And the technicians can find no reason for it to happen. Now, we have a problem with one of our zones where the AC kicks on for five minutes, off for five... continuously... and raising our electric bill. The technicians again say there is nothing wrong with system. I've even tried contacting Lennox and they just refer me to the service company. I would never, never buy Lennox again.

Very disappointed with Lennox. Our air conditioner in our home that is just under 3 years old was not cooling correctly. We found out it needs a new evaporator coil, due to it leaking Freon. We just spent $700 to diagnose the problem, and that doesn’t include the labor to replace it. After doing research we discovered that this is a major issue that many people are having. There was even a class action suit that has since expired. However the payout was ridiculous and didn’t begin to cover damages. Lennox was basically left unscathed. If you put out a product that causes people to spend hundreds of dollars in labor to repair, you should be held liable, and make it right. What’s to keep companies from producing a JUNK product if they aren’t held accountable. I’m disgusted by this company, and will never buy their product again.

In February 2017 my husband and I closed on our new construction Lennar home which included a Lennox Air Conditioning unit, M/N CBX27UH-036-230-6-03 S/N ***. In January 2018 we placed a call to Mills Air due to our AC not blowing cold air. Mills Air came out and stated that there was some settings in the thermostat that had changed, it was corrected and the AC worked. In July, 2018 it was apparent that the home was not cooling as quickly as it should. The AC was set at 75 but the thermostat was reading 79 and didn't change for hours. We were outside of our 1 year warranty so we contacted Western Air to come out and look at the unit. The HVAC tech mentioned that there was not a gasket on the outside unit, and that there was a Freon leak, but he thought it was probably because the gasket was missing.

On March 23, 2017, I purchased two Lennox Air Conditioners an Xc16S060-230-05 and Xc16S048-239-04 for my home that cost $18,360. I have had trouble with these units and the installer has been to my house 5 times since the installation. One unit cycled on and off the other lost Freon and neither filter door works properly. You have to duct tape them closed. More importantly the units still do not cool my home properly. I am at the end of my rope. Buyer Beware.

Had a major part go bad on the air conditioner and the folks at Lennox stood by their product and went above and beyond what was required to make sure my family and I were satisfied customers. I'd also like to thank Terry at Economy Heating and Air in Sacramento for making the whole conversation with Lennox go smoothly with all the right info and professional follow-up replacing the part.

I bought a Lennox A/C System because the Heating and Cooling Company said that they are one of the best. After 4 years the coil was leaking coolant and the coil had to be replaced. The coil itself was covered under warranty but not the very expensive labor change. The technician that replaced the coil said he has been replacing quite a few of them and replacing them with upgraded coated coils. There is obviously a problem with the coils if they are replacing them after 4 years with upgraded ones. Also, when the air handler was opened up, the insulation above the fan motor became loose and was lying on top of the fan motor and covered the intake. If this company truly stands by their products, they should recall them or at least cover the labor.

I purchased my home brand new in September 2014. My home air conditioner is a Lennox. In August 2017, I had to replace a leaking evaporator coil. It is now July 2018, and I am again having to replace a leaking evaporator coil. This will be the third evaporator coil in less than 4 years. It has cost me several thousand dollars in labor and coolant. I mistakenly thought Lennox was the best. I will never own a Lennox AC again.

I bought this heat pump model LR14HP30P in late 2015. It has broken twice since then and the latest with the blower motor and module, which is a substantial break. While the part itself is under warranty, the labor and diagnostics are over $400. Then there is the exorbitant and hidden $125 shipping fee for the #Warranty part that was coincidentally available the next day, which means it really was local. I am not impressed with the company, the product, and especially the rip off #Warranty fees. By the way I hung up after waiting 20 minutes for Consumer Affairs at Lennox and then called back and chose the menu to buy something and got someone in about 60 seconds who then informed me about the hidden fees. I would not recommend this product or company to anyone.

After installing in 2016 a new AC, 2 yr and $4700 later my unit needs a new panel board and motor. This is a new AC!!! Parts are covered but labor is not so will cost me $500. It's very upsetting. I wish we can really do something about these companies that only rip off people. After seeing all Lennox reviews I wish I never bought one. The company that installed them, I bet they get huge discounts for selling consumers this type of unit. A one yr labor is not enough warranty. At least 3 yrs and 10 in parts.

Very unhappy with Lennox Heat Pump. Had old Lennox for 25 years. When it went out purchase another Lennox 6-11-2013. Had it serviced like required after having serviced and everything was suppose to be working. Four days later air stop working. Had to go to hotel for 5 days because it was so hot inside house. Serial number: 16111E07954. Model 13 CHPXA-30-230-1. Thinking about reporting this to news channel for people not to purchase Lennox. Very unhappy with products. Installing contractor A-1 Certified also told them would not required them either.

I've read a lot of the existing reviews and feel the same way about my system. Mine was new construction 2.5 years ago and it's been a hot boiled mess ever since. I've had a least 8 or 9 service calls mostly from the builder's original installer. Winters I can't keep the heat warm enough and in the summers the AC goes out. I already had to replace the compressor once and expansion valve. Some solenoid too. I can't even begin to tell you how much coolant the system has had to recharge it. They just did a full system recharge after doing a pressure/leak test.

We have a Lennox Furnace Model EL195UHE, (top of the line) installed October 2014. Nothing but problems. Four service calls to replace major parts, control boards. Costly to us on repair bills! Furnace is under warranty for one more year! After that I will replace it with another brand. And use the Lennox for a boat anchor. Don't buy them unless you like junk!

I decided to write this review after I was just told that I need a new compressor for my Lennox heat pump. This will be the 3rd compressor for this unit which was purchased new on 4/27/12. As you can see it is only 6 years old. In 2012 I had a complete new Lennox system installed which included a top of the line XP-17 Dual Fuel Heat Pump, new furnace, coil, and the latest I-comfort Thermostat for $10,235.00. In March of 2014 (2 years) the compressor went out under warranty. After complaining extensively to Lennox, they agreed to pay for half of the labor to install. I still had to pay over $700 to have the compressor replaced. Now (June, 2018) my compressor has gone out again. It is still under warranty but again Lennox does not cover labor. Therefore, I have just agreed to pay $2100 to have the compressor replaced again. As far as I am concerned, Lennox compressors are junk and I would never buy another Lennox product again.

Labor is never covered on this product and if the builder refuses to fix it it will be cheaper to just buy a new one. Find the cheapest AC with a full 5 year warranty and a local well rated contractor. Trane has the same issues=no labor warranty so be careful what you buy and from whom.

My family and I are in the same boat as everyone else. Our brand New Lennox system is only 2 1/2 years old. This is the 2nd summer using the air conditioner and we already have to replace the coil. We have poured all this money into getting this new system and having it installed and we can't even use it. We now have to pour more money into this new system And from the sounds of it the warranty that we have covers nothing.

Brand New Pulsating Furnace and A/C (Installed May 2018) - I wish I would have checked this website before I made a decision to buy a well advertised and marketed brand such as Lennox. I decided to replace my existing HVAC system which was 30 yrs old with the top of the line Lennox rather than a Japanese model which was offered by my contractor. What a mistake, the furnace didn't even work right out of the box, that should have been a red flag for me. Now the condenser coil is icing up every time the unit is turned on and the furnace is flooded with water. I hope that they will take this piece of garbage back, I'm out thousands of dollars on what I thought was a quality product, now I am in the same boat as many others here... DO NOT BUY, YOU WILL BE SORRY, SAVE YOUR MONEY! Typical marketing B.S. riding on the coat tails of a once quality product.

I purchased a 3 ton A/C Lennox model 13ACX-036-230-17, Coil model # CH33-36B-2F Coil/3Ton/Cased installed late summer of 2013. This had a 10 year warranty on it. After 15 months of use of a period of 4 1/2 summers the coil went out with a major leak. Lennox advertises they have the best coil unit. It cost me another $1600/labor to replace and the warranty covered all but $400 of the replacement part. I have emailed Lennox 3 times since May 2018, no reply. I have called twice and again today was on hold for 41 minutes then I was cut off.

I just paid Jordan's Heating and Cooling service $200.00 for refrigerant and they said they would have to come back and run a test for a leak. That will be another expense. This unit is only 2 years old. I'm just sick about it and surely wish I had never bought a Lennox.

In July 2014 we purchased a Lennox HVAC fully convinced we were getting the best on the market. Two years later the coil was leaking and had to be replaced. Now, two years after the coil was replaced and 4 years after purchasing the unit, the coil is being replaced again. Our repairman says his company is no longer carrying the Lennox brand because of such poor quality. We have one more year on the warranty. When this coil has to be replaced, we will be purchasing another and, hopefully, better brand of HVAC. I cannot express my disappointment. Several thousand $$$ for a very poor quality product. Personally, the least Lennox could do at this point is extend our warranty.

My Lennox air conditioner stopped working 1 year and 1 day after installation. Lennox's defective components cost me $930 in labor costs 1 year after installation. They were unwilling to assist with this cost despite the obvious cause of the problem, their defective parts. Their representative held claim to their lack of responsibility as it applies to labor, labor cost (this situation) would not be an issue if their a/c unit was of better quality with a longer life expectancy than 1 year.

My wife and I purchased a Lennox SLP98UHV heater, 507345-01 iComfort Thermostat and a XC20 Elite Series air conditioner thru Costco and had the units installed by Mechanical Concepts Solutions (MCS) from Albuquerque, NM. We have had nothing but problems since the units were installed on April 24, 2017. MCS has sent a technician out to our house on 6 different occasions, 05/02/2017, 06/17/2017, 06/30/2017, 07/09/2017, 03/19/2018, 06/04/2018 and MCS needs to come out again today 06/13/2018 to get the unit running again. Each time a MCS technician runs test, resets the units and turns it back on. Not once have they provided a solution for the problem.

I bought a whole new AC/Heat system in July, 2014. In May, 2017, noticed the System was not cooling. They had to replace the coils, and said it just happens sometimes. The coils were under warranty, but not the service call to diagnose the problem, the Freon or the leak detection. I discovered a previous lawsuit for coil failure, when looking for the recommended maintenance schedule today. There was not any information on this recommended schedule included in my owner's info, but there is a disclaimer that "Failure to provide maintenance per Lennox instructions will void this warranty." I will never purchase another Lennox AC.

I paid 8800.00 for a new Lennox unit. Needless to say that after 2 years this unit has stopped working. The dealer that sold me this unit said that a "valve" was the problem. Fixed the valve, still not working. I have asthma and live in Florida and needless to say it is hot. I have been without air for about a week now while they are trying to figure out what is wrong with this unit. To make things even worse I have to pay the service company that is fixing it 600.00 because the parts may be covered but the service isn't. I have never dealt with such a not so nice company. Beware and really do your homework when buying an AC unit.

We bought a Lennox air conditioner about 5 years ago now, and it never worked properly from day one. There are a ton of complaints about Lennox online so consumers beware. This was the brand Care Heating and Cooling in Columbus recommended. I blame them for not taking their job as to product reliability seriously. We have spent more in repairs than the unit cost and Care has been horrible as well as Lennox. If you want a reputable manufacturer and reseller don't chose either Care or Lennox.

I bought my new construction home in 2015. In the first year, my Lennox evaporator coil went out due to a leak. These were the defective copper coils involved in the class action lawsuit. Luckily I didn't have to pay any labor costs as these were still covered under my home builder warranty. Now in May 2018, the second coil went out, another large leak. The part is still covered under the 5-year warranty, but service/labor/refrigerant costs amounted to over $1,000.00. I don't think I'm qualified to get reimbursement under the lawsuit for multiple reasons. Lennox isn't making this right and they continue to produce defective coils. They have no concern for the consumers. I don't know why the BBB continues to back this company when most of their reviews are negative. How many more times will I have to replace this crappy part and pay for labor costs? Bad company and bad business practices. I'm spreading the word to every place/person I can think of.

We moved in our new town home in April, 2010. In June, 2018, a little over 8 years, our coil began leaking freon; two different places on bottom front corners. We were told it needed replacement. At first the technician informed me it wasn’t under warranty, then later I was told (after I read the warranty) it was under warranty but labor and freon would not be covered. I took pictures of the rusted coil around all edges of coil. The coil, itself aluminum, had galvanized steel surrounding all edges of the coil, approx 1” wide. This was rusted and metal was crumbling from rust, around ALL edges. Condensation from coil and humidifier contributed to rust plus the fact it was steel, not aluminum. Was replaced by dealer on 5/24/18 with a complete aluminum coil, no steel any where, and now even tubes going in and out of coil are aluminum; no steel anywhere. Old coil is a defective product and labor and freon should be covered under warranty!!!

We had our working 25 year old HVAC system replaced with a Lennox system by FH Furr around 5 years ago. Last year when it was serviced we complained that the unit did not appear to keep up. The servicer added some refrigerant and said it just needed to be topped off. He did not charge me and I thought that we pretty nice. Once again this season I noticed it was not keeping up and when the company came to service it I was told that it needed some more refrigerant and went on to add 5 lbs at a cost of over $350.00. They suggested that we do a leak test at a cost of $220. The results showed that the indoor coil has a leak and I am now told that the cost to replace will be $1500.00.

Our home is less than 5 years old and has 3 Lennox units. One has lost all refrigerant and the other two are low and barely cooling. The repair company said all 3 have leaking coils. It was not mentioned that Lennox has an ongoing issue initially. The coils will be covered under warranty but the labor to install and the cost of the refrigerant is not and will run approximately $3,000. I mentioned I had read about the ongoing problem with Lennox coils. The technician informed me the replacement coils will be the same defective material as the ones being replaced.

We had a 2 1/2 ton AC unit that was installed when our house was built in 2005. Decided to have it replaced in 2016 as we wanted a little larger unit. DelAir Services sold us a Lennox unit and it was installed in 5/16. In January of this year we had to have them come out and they had to replaced Condenser fan motor, they had to come out two weeks later to replace a fan blade. Well lo and behold on 4/24 came home and house was rather warm. Thermostat was set for 72 but room temp showed 77. AC unit kept on running for three hours. Called for service.

We moved into our new house in July, 2016. Last week I had our two Lennox units serviced only to be told one of them had a freon leak at the evaporator coil. Parts are covered under the warranty but labor isn't. $800 on a unit 1 year and 9 months old, serviced per Lennox's schedule, and used moderately. How can it possibly be that after all the legal trouble Lennox has faced, they still sell defective products? DON'T BUY LENNOX PRODUCTS.

I recently joined the class action settlement re evaporative coils and it turned out to be a joke for consumers. Lennox made out like a bandit, which begs the question whoever represented Lennox customers must have been in on the deal. The settlement is ludicrous. You get no relief from bearing the labor costs of your coil failure unless you’re still under your authorized contractor’s own warranty. Otherwise, you get nothing from the Lennox settlement to reimburse costs to replace the original coil.

I bought a 2 ton Lennox unit in 2011 that the installer told me was energy efficient, (it wasn't). This unit has never ran right. Loses it freon... Total frigging JUNK. It has not been ran but about half the time and most of the time it is broke down. I have called for repair 7 times. Today I decided I had enough when the labor once again is another 830.00 bill. Going to replace the unit... All I can promise is it will not be a RUDD or a LENNOX. Both are JUNK in my book.

In 2013 my 24 year old York HVAC died after providing great service. The plumbing company I used recommended Lennox. Six months after it was installed there was a refrigerant leak. Last month wires inside the unit rubbed together and shorted the system. Of course, Lennox will replace the parts because they're under warranty but I had to pay $500 for labor. When I called Lennox, they blamed it on the installation. I will never purchase a Lennox product again.

I am a Lennox HVAC dealer and have been trying to reach customer service for a year! Yes... you heard that right! A whole year! I have a customer with a ductless mini split that hasn't worked for a year and we have tried over 20 times to reach the tech support. I waited for over 2 hours one day and still no one will pick up the phone. Same result with any of their junk products! I have now been on hold over 45 minutes and no one will pick up! Absolutely no customer service! Never... Ever buy a Lennox product! Trust me... I've been in the HVAC industry over 40 years and I have never seen a company fall this bad!

Heads-up! Lennox 5-Ton Signature Series continues to leak refrigerant. Licensed Sears service technician stated this is a common problem with Lennox; repair is not possible and only can be corrected by replacing the indoor air handler coil, costing over $3,300. We paid over $7,000 for this unit, and all the electric, pipes, and sump pump were already in place and in great condition, and not replaced. We are now shopping for any brand other than Lennox!

Lennox was involved in a class action lawsuit involving their evaporator coils. They settled out with consumers however, they continued to sell units with the defective coils so those of us who were unfortunate enough to purchase a Lennox after the settlement, we not only have defective units that Lennox will not cover costs for and can't join the settlement. My own two units failed within 18 months. I, too, was advised by Lennox Consumer Affairs that I should have purchased a "Labor Warranty" - and I pointed out to them that I was never offered a "Labor Warranty" - not by Lennox, not by my builder, not by the installing dealer, not by the servicing dealer.

In 2009 I purchased a Lennox Elite Signature Series XP19 4 Ton Heat Pump with Air Handler CBX32MV-48-230. WHAT A MISTAKE IT WAS. I did purchase the 10 year parts and 10 year labor warranty. However the unit has been constantly serviced. Today it was diagnosed that the compressor froze up. This past summer it was down for 2 weeks during June when it needed the main heat pump control board replaced and the main fan motor replaced. That was the second time that the fan motor was replaced. Do you think that maybe the Lennox engineering team needs a makeover? I do.

Well I still have this heap of junk, still troublesome one thing after another. Lennox still sends Parts and I still pay shipping and labor. When it fails, I get an email every time. I keep those emails for my records so one day I just might run across Dave Lennox in person and I can show all of them to him as I take those bib overalls and wrap them around his neck and I’ll take that gay ass hat, he wears, and cinch it around his ** while I show all those problematic emails to him. PLEASE PEOPLE, READ all the comments that us suckers have posted about a LENNOX JUNK UNIT. Don’t waste your money or time on this brand. YOU WILL REGRET IT!! I promise!!!

In May, 2014 we purchased and had installed in our home 2 Lennox MS8 Single Zone Heat Pumps. We could not install a normal central heat and air system because our ceilings are too low for the ductwork. Everything was working well until August 2016 when the drain hose in our bedroom that drains water to the outside of the house backed up and water started dripping into our bedroom on to our furniture and new flooring. We were not told when the units were installed that this was a possibility and we never expected it. My husband sucked out the drain hose and placed screening over the end of the hose hoping to keep this from happening again.

I bought an expensive outside unit for a new home. The unit had a rebate as part of the purchase. Rebates normally come in the form of a check which can be deposited. In Lennox case it is provided on a debit card that is only good for 6 months. The card states that it is active but there is an expiration that is not noticeable. If you don't use it on time the funds disappear and the website that I used to verify says it cannot be reissued. I saw another complaint about the 2.95 cash fee but this is more significant. In this case Lennox can reclaim rebate money that it owes a customer. Be wary and use it fast if you get one. This is a great business scheme for a business to take money that it owes back and add to their bottom line. I do wonder how many others are affected. I plan on adding this complaint to as many sites as possible to ensure that the public knows about this issue!

Had difficulty connecting my Lennox iComfort WiFi thermostat to WiFi. Melissa from technical support informed me that Comcast updated their firmware in Oct 2017. She took me through step by step on the thermostat and on the Comcast Gateway settings, and was very pleasant and knowledgeable. The thermostat now connects to the WiFi. The only downside is that I will burn fewer calories not running back and forth to the thermostat.

HVAC product quality is the worst I have seen. This company uses Indian R&D center and their product design is poorest in the industry. The AC makes loud noise, the heater igniter goes bad every year!

Have an 8 year old Lennox Heat Pump. Stopped working. Called repair service, who ordered part online with rush shipping. When it did not arrive when supposed to, repairman called. Part was not in stock in that warehouse. Was told that no one does anything about it until someone calls. Repairman then called and was told that it would take two days to enter it into the system, then it would take two days to ship (wouldn't do it next day air). Didn't seem to care that we haven't had a furnace in November for a week, and now it's going to be almost two weeks.

New home built by Schumacher Homes, 2017. Installed new Lennox unit before we ever moved in. The first day of installation, the furnace was running and would not shut off, it was hotter in the house than it was outside in July. We turned the power off to the unit. We moved into our new home at the end of July and two days later the AC unit quit. Two service calls later and new parts and it was working fine until last week when the emergency heat kicked on and would not shut off, the temperature outside was 62 degrees, the emergency heat should never have turned on. The thermostat was set to 66 degrees and the temperature inside the house was 73 degrees and climbing. We had to shut off the breakers once again.

Lennox issued me $350 rebate in the form of a prepaid Visa card. It is intended for use to purchase products from retailers. That means I lose out on bonus points from the American Express card that I would normally use, thus it costs me money to get my rebate. I can use the card to withdraw cash from Visa ATM's, but Visa charges a $2.95 fee for each transaction, in addition to the ATM fee. No matter how I use the prepaid card, it costs me money! Robbery used to be against the law.

We moved into a new home in December of 2014. The home had a Lennox Air Handler installed for AC/Heat. We began having problems within 6 months! In June of 2015 had to have a new controller. In July of 2015 had to have a new control panel. In July of 2016 had to replace evaporator coil and $600 of leaked Freon (only coil covered under warranty not the thousands of labor or Freon). In August of 2016 another Freon leak. In October of 2017 another hole in the evaporator coil and leak of all Freon, had to have a new coil and new Freon. Again only the coil itself under warranty, still had to pay $2500 in labor and Freon.

I have had to replace my air handler coil 3 times in the last 4.5 years. I am very disappointed, angry, and financially out for the cost for the last coil replacement. My service tech showed me the coil which was rusty, had the seals disconnected and falling away from the coils, and had a part that controls the refrigerant flow stuck at 50% flow. I called Lennox to seek help in making their Heat Pump new in 2013 work properly. Finally a Customer Affairs representative (Maria **) called me and asked to talk through my situation. I returned the call a few hours later but no answer. For 5 weeks I have called and left messages, sent emails, called the main line and was transferred to the representative's number, and even asked if anybody else would help me... All in vain. No return calls, no follow up, no emails, no nothing.

Smith's Heating and Air in Charleston, SC installed the Lennox HVAC system in my new home. For 10 months I've been trying to get them to do something about the noise of the heat pump. They have come to the house, but have done nothing. I contacted the manufacturer (Lennox) 3 times and they have not responded to my complaint. This is a warrantied unit. I filed a complaint with the state's consumer protection agency and Smith's has not responded to them. Lennox was suppose to come to the house about a month ago, but canceled the appt. Smith's contacted me a week ago and wanted to set up another date, but I will be out of the country. Smith's has not gotten back to me to try to schedule another date. This unit has a 10/15 year warranty, but what good does a warranty do if both the manufacturer and dealer ignore you.

Purchased a Lennox AC unit for the house 06-2015. In 10-2016 had to have 3 lbs. refrigerant added. In 07-2017 the unit quit cooling. Service company called. Found 2 leaks in the coil. Had to replace coil. Unit has always been very loud. Will never buy Lennox products again. Very unsatisfactory.

Outdoor unit was making noise and was told there was a leak. Coil may or may not need replacing. Looking at $900 to $1600 worth of repairs for a 2 year old unit. This is absolutely absurd. How is Lennox allowed to even sell such sub-standard units? Apparently there is a class action lawsuit against them. I hope they go bankrupt paying back everyone who purchased their products in good faith only to have them fail so quickly. What a lemon!!!

The unit that is in my home is now 16 months old. (3 ton Heat Pump) The main component of operation for cooling and heating the compressor began leaking all of the refrigerant out due to a crack in the head of the compressor at the suction outlet side. The part is under warranty. However, Lennox is and will not assist in covering the cost of the labor and refrigerant cost. You would think that since it a failure due to a manufacturer defect as my repair technician advised that they would as a one time gesture cover this expense. However, they say that "parts fail and that is why we cover the parts only." I thought that Lennox took care of their customers better than that, but come to find out no. They keep telling me, "you should buy a maintenance agreement with your service company." After the 4900.00 expense of the install who can afford the extra money out of pocket.

I am the second homeowner of this 5 Ton heat pump system. The system was nestled in 2011 and the installer failed to install a drip rail to contain the water inside the air handler. The design for my particular air handler (model CBX27UH-060-230-6-03 ) used a drain pan that did not cover the length of the internal coil and the drip rail was added only to this model to catch the excess water and direct it to the short drain pan. The unit had a maintenance program for over 3 years from One Hour heating and cooling and never revealed the problem.

On a two-year-old unit after a power outage it would not start and it has a defective fan motor. Lennox is not standing behind their warranty. Wanted to charge us $800 to install a generic fan because they claim their company has no parts anywhere in United States.