About Kubota
- Versatile for various tasks
- Affordable used equipment
- Frequent mechanical issues reported
- Poor customer service experiences
Kubota Reviews
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Reviewed Dec. 14, 2022
In March of 2020 I bought a B2601 Tractor and ordered the backhoe attachment. It is Now Dec 2022 still no backhoe attachment and Kubota says they don't know when I will get it and cannot offer any updates. If Kubota would have told me this when I purchased, I wouldn't have spent 18k on equipment I cannot use for my intentions. Kubota had no problem at all taking my money for something I cannot use the way I want. Problem is I called a dealer in California who had 10 of them in stock, yet I can't get one in Michigan. Kubota CS and Dealer is useless and could care less about my needs as a customer. My recommendation would be don't buy Kubota.
Reviewed Sept. 8, 2022
Bought a new Kubota Landpride RFC2072 rotary cutter from a Kubota dealership in Adams Run, South Carolina, “Steen Enterprises”, which equipment was delivered assembled by Steen on 09/02, and in setting it up for first use on 09/05, I found a zerk fitting within the yoke at the clutch assembly end of the driveline that was not greased when the machine was assembled by Steen. The machine looks well built other than this one thing. The fitting at issue presents as bare metal with some rust on it. I tried to grease it with my grease gun, but it does not accept the grease.
I called Steen and was surprised to be told matter-of-factly that this is not unusual, that these machines are shipped a long way (ignoring the fact that Steen assembles the driveline and in this case failed to inspect and grease all the driveline fittings during assembly), and that I need to remove the driveline assembly, myself, and bring it to them for them to look at, or as an alternative solution to burdening me with the labor and delivery to correct their mistake on a new machine, that I can wait “some number of weeks” for a driver to come to my area and take the drive shaft off, drive back to Steen with it, “photograph it” for their Kubota warranty process, and then, some unspecified time later, deliver a new drive shaft (no promise that they would reinstall it).
I thought I could swap out the zerk fitting myself, but access is tight, and am not able to do it with the tools I have. I suggested that the driver just bring a new zerk fitting or, barring that, a new drive shaft and swap them out on a single trip, and was then told about the inflexibility of their photographing-for-warranty procedure for Kubota— the implicit message being that they don’t trust a customer’s report about the zerk fitting not having been checked during assembly (all the other fittings were greased). I offered to text a photograph which they declined to receive. This does not augur well for Kubota’s quality control over its dealerships.
Has anyone else had a problem with a Kubota dealership’s new machine assembly and/or follow up? I’ll post updates and change my rating based on how this turns out. My conclusion so far is that in geographic areas with the only marginal dealerships, Kubota would be better served making online, direct sales available so that Kubota’s reputation is not hog-tied to the reputation of a marginal dealer (and customers would be empowered to give good service-department business to good firms).
Reviewed Aug. 25, 2022
Purchased a BX1870 Compact Tractor from Dan's Tractor in 2017. Nearly immediately noticed condensation in the instrument panel. I reported to Dan's, including photos. Dan said they'd report to Kubota. Never heard back. Surprise, Surprise, here we are today, and the instrument panel has completely failed. Tractor garaged when not is use. Very disappointed.
Reviewed May 2, 2022
Purchased a brand new Kubota l3901 from Champlain Valley Equipment and it was delivered to my door broken.. Kubota or the dealer refused to stand behind this brand new tractor and charged me to fix a tractor I never got to use!! Buyer beware. Kubota does not care about their customers!!
Reviewed April 29, 2022
Buyer beware. My family purchased a brand new Kubota sidekick last fall for farm use. It had a grand total of 513 miles (109 hours) on it averaging about 5mph. It needed an entire engine replacement already due to “water in engine.” I assure you, this machine was never abused. $8000.00 to fix, $0 covered under warranty. Think carefully before going with this brand.
Reviewed April 14, 2022
We financed with Kubota. Just missed two payments. We were in North Carolina helping my daughter move. They are in the military. Came home, went to work, they repossessed our lawnmower no warning ahead of time. Made us wait for a letter, we got it, paid in full what we owe at Walmart. Moneygram apologized for the whole mess but they still treated us like criminals and now they aren’t giving us back the mower, still saying it could be 10 weeks. It’s around the corner from us storing at the dealer. This is a horrible company like very sketch to me looks like they are trying to sell it, make more money. Never deal with this company or finance through them. I may need to get a lawyer over $190. bucks and we paid the full $2400.00 in cash and paid for the fines.. Stay away from kubota. Wish us luck
Reviewed Nov. 23, 2021
Bought a 2015 Kubota k008-3 from a power equipment dealer with 800 hours on it and the crap kubota diesel engine threw a glow plug through the piston. I used the machine for 4 hours total. Haven't even made the first payment yet. No help from Kubota corporate. Dealer says I need a new engine $7000.00. Can't get one for 6 months. I will never buy a kubota machine again. Nor can I afford to buy another machine. Thanks Kubota for such a crap design, and not caring about your customers.
Updated review: Oct. 23, 2021
I’m happy with the outcome.
Original Review: Oct. 20, 2021
Took my M7060 to the shop due to loss of power, showing 80 hours had a year. Kubota said they think the injectors are bad since purchase & it will be a few months before in stock. Sorry for your bad luck.
Reviewed Oct. 6, 2021
Purchased 2019 L2501 with attachments. When unit was delivered, as soon as I moved unit, linkage rod fell off and I noticed fuel gauge appeared to not work. I went to dealer next day and they were very uninterested. Said probably just needed to have rod re-installed with new pin and fuel guage would probably be ok after using it a while and they were not going to do anything. The dealer has been nothing but useless and lied about costs, etc. I have also had very poor service from factory customer service on every call.
The website is very confusing and their automated phone service hangs up constantly on almost every call. It takes at least 10 calls and hang-ups before getting connected to someone. I was charged $2000 for insurance at purchase which was never mentioned by dealer. When I tried to payoff loan I talked to insurance people and they said amount paid on insurance would be adjusted at payoff and I was told to talk to loan dept to get amount of adjustment. Customer service claims there is no adjustment given even though I would be paying off loan 50% early.
Reviewed Aug. 13, 2021
ZG123S-48. 48" deck has three short blades - not an ideal design. Cuts regular lawn grass (i.e., Centipede/St. Augustine) okay but generally requires two or more passes to cut 'stalks' of what is commonly called 'Smut Grass'. Mower idler pulley failed at less than 200 hours use. Not happy with the performance or reliability of this expensive machine,.
Reviewed Aug. 9, 2021
Updated on 10/22/2021: After being quite frustrated with my entire experience I had my tractor towed into dealer. They did fix the problem under warranty but I still ended up paying $434 dollars for transport to dealer for repair. I had no way to get the tractor to the dealer so I needed them to pick it up. It died on the field and I had no way of controlling where it broke down. Would have been nice if it would have broken down at the dealer but that didn't happen. Considering there were less than 50 hours on this machine I would have though Kubota would have taken care of the entire cost of repair including transport to the dealer. Why should it cost me an additional $434 for a tractor that was essentially brand new. Bottom line is that the tractor is running again (at least for another 50 hours).
Original: In 2019 I traded my 3901 in on a MX4800 because I needed more loader capacity. I owned the 4800 less than a year (60 hours) and there was a major recall that would require me to lose my tractor for months. I decided that I would just trade it and upgrade to a 5400 because I needed use of the tractor. I have had the 5400 for less than a year (less than 50 hours) and it died on the field. I called dealer and had it picked up. After two weeks the dealer said they were working with Kubota engineers to try to troubleshoot problem. After two weeks they still did not have any idea what was wrong and told me it was now looking like the engine would need to be replaced. **?
What has happened to Kubota's quality control. Why hasn't Kubota stepped up to do the right thing for a loyal customer (3rd kubota tractor). Basically I feel like I can no longer rely on the quality of Kubota nor can I rely on them to stand behind there product and minimize the frustration and inconvenience their issues have created for what has been a loyal customer. Time to look at Green tractors if Kubota doesn't step up and resolve this issue quickly.
Paul
Kubota if you want to make this right call the dealer I bought if from (lochens in WI or the dealer that is servicing it, Beavers in WI). Similar to the issue with the 4800 I expect I will not hear a thing from you.
Reviewed July 29, 2021
The customer service with Kubota has always been top-of-the-line. Their products are well-made and last long. Now more than ever your Landscaping dreams are achievable. The machines are easy to use and built with a user-friendly interface. It is a wonderful memory of mind to mow the lawn with my grandson on my lap and it is a wonderful memory of his of always hopping on the orange tractor to help me mow the lawn.
Reviewed April 5, 2021
In Fall 2018 we purchased a brand new RTV1100C with an $8,000 dollar Kubota snow blower implement. First winter everything worked fine, after about 8 months in the summer PTO that drives blower started to spin without engaging it. Dealer picked up the unit and got Kubota to cover replacement under warranty. Second winter was mild and only used blower for a few hours. The 3rd winter 2020/2021 was an absolute nightmare and costly. Installed the blower and PTO would not turn. Dealer came and picked up the unit. After $2,400+ we were told the PTO had frozen from lack of use and we needed to run the PTO every couple of weeks to prevent further freezing. We had never been told this prior to this service call! This is an electric clutch add on PTO in case you're not familiar. Keep in mind this clutch had already been replaced about 1.4 years ago.
After getting the unit back and using the snow blower for 3 days the drive shaft from the engine to the PTO snapped a CV joint on one end. So back to dealer it went, Kubota refused this being a warranty issue, so again $2,400+ bill to get it working AGAIN. We are now stuck with a very unreliable piece of equipment. Our $8,000 snow blower has now cost nearly $13,000 after maybe 60 hours of use and 2.5 years of ownership. The future looks even dimmer given what it costs to keep this implement running. If you're looking for a vehicle mounted snow blower look elsewhere. This is not worth it. This doesn't even address the snow blower's lift cylinder that is leaking and another $400+ labor to repair.
Reviewed Sept. 24, 2020
I purchased a Kubota Tractor in Sept. 2016 and financed thru Kubota Credit and had to buy the insurance. When I wanted to pay off the loan early I found out that the insurance is front loaded. So after 4 yrs of paying a total a of $5160 for the insurance. When I want to pay it off 3 yrs early I only get back $1300. In all the paperwork I received this was not stated and when I talk to the insurance company they said they don't do it but Kubota Credit does. So would not recommend anyone to do this.
Reviewed Sept. 19, 2020
We had an 8hr old machine with various issues. The mower has overheated and stalled out. I have slashed my 65 acre property with my slasher and used this mower to neaten fence lines and around the house area. I have been told the overheat was due to a blocked filter. I had been initially told there was damage to the radiator due to an overheat and it needed to be replaced, however it managed to be pressure tested and no leak was found.
I believe the radiator has a pinhole leak, made apparent by the collection of dust and debris seen in the photo below. They claim that this 2-3 inch wide, suspect area of muddy dust and dirt came from the "once off" overheat event and was a result of the overflow reservoir overflowing. The overflow reservoir is located on the opposite side of the machine.... and upon my first inspection the reservoir had nothing, and I mean nothing in it, not even green coolant residue. The inside of the mower hood also had no splutter marks near the radiator overflow side, which of course losing 2.5 litres of water would produce.
I did however notice the fan and the shroud surround had muddy marks on them also, an obvious and clear indication there was some liquid being expelled onto the fan blades. My suspicion was that the repairer that came to inspect the unit also noticed this obvious flaw and had added something to the coolant to plug the leak. I was told that was not the case, and was a result of the overheat and the apparent dislodging of plastic particles inside the radiator. The stuff that came out was sludgy gunk not plastic, but I still haven't got an acceptable response on what this is. I still have the contents of the reservoir in a bottle. I'll send it off for an assay. I hope I'm wrong about this, I really do, my faith in Kubota has been seriously impacted by this.
As discussed it is clear to me that no admission of liability will be made on the radiator's failure, and they are claiming the overheat to be a result of poor maintenance. Ok lets run with that shall we. The mower has done 8 hours of work, I would estimate 4 of which were actual mowing hours. Before each mow we had removed the filter and cleaned out a bit of grass, nothing seemed too out of place there at all. I have used the slasher to mow all of the paddocks on my property, that little kubota did a few laps around the fence lines after I had slashed it down.
The photo sent through from the mechanic showing the grass blockage on the radiator clearly shows that the radiator mesh that is designed to keep grass out of the radiator is not doing its intended job. Grass is making its way in behind that grill and becoming jammed in there. I will note also that the radiator veins are visible through most of the grass and although it has managed to make its way inside there, there were very few dense patches of grass affecting the entire radiator. I will also note that the brand new hydraulics are already leaking and we have had issues with other minor things with this mower already. Very disappointed with this. Very shady dealings with all parties involved. I have attached a few more photos which I will be forwarding on to other relevant parties.
Reviewed Sept. 14, 2020
Diesel powered, quality construction, heavy duty made for years and years of service. Parts and service readily available, expensive to buy But long life, easy maintenance, very safe and economical to operate.
Reviewed Sept. 5, 2020
TOTALLY UNACCEPTABLE, the way you treat your tractors/customers. The dealer is trying hard. They are great. But you, you are totally ungrateful!
Jimmie **
Reviewed Aug. 31, 2020
I've had my Kubota for 5 years and it has never had any mechanical issues. I mow 1.5 acres of regular lawn and 4.5 acres of field grass/weeds on rough uneven ground. The bagging system works great even with wet grass, and the mulching system performs well even on the field mowing. The engine still holds original compression test pressure and there are no oil leaks. Handling stacks up to any other in price range! It's a tough and dependable mower.
Reviewed Aug. 30, 2020
Kubota makes great machines for perfect fields. It is not the greatest over harsher lawns due to their deck hangers which are solid mounts that use fine thread bolts to give you your height. I do wish they would make a secondary chain deck hanging system since not everyone is mowing a golf course.
Reviewed July 6, 2020
I have been very happy with my Kubota tractor functionally and generally happy with the durability of it. However I recently had the hydraulic hoses to my loader fail (they had been rubbing together and worn through). The tractor is older and these things are bound to happen. My complaint is that I have had one of the hoses on back order from Kubota for 5 weeks now. Originally they said it would be 2 weeks, then it was 3-4 weeks, and now when the dealer called them again today they said it would be another couple weeks (subject to change). This is for a hydraulic hose. I am not sure if they are waiting for the slow boat from overseas to bring it over or what. When I replace my tractor I will go with an American made one so I can get parts when I need them.
Reviewed June 7, 2020
I purchased a lightly used (24 hrs.) Kubota ZG127S zero turn mower. Everything was peachy and doing well for the next 60+ hours. Now I've reached 165 hours on the ZG127S and after numerous repairs I will never own another Kubota product again. (and I just sold my L35 tractor yesterday). From inferior engineering to Chinese assembly techniques, where all the praise for Kubota products originates is a mystery to me. Fortunate for me the Kohler engine and the hydros have been trouble free. Thank God they're not Kubota products. From the headlamps TAPED to the frame to the blade clutch assembly held in place with a thin strap of metal (chinese assembly technique), this Kubota's a joke that's not too funny. "Back in the day" Kubota could be proud of their product but not in today's world.
Reviewed May 19, 2020
I purchased a 2018 8028T. I bought this model with the one point hitch. I pull the machine behind a pickup to move from field. The hitch has broke three times now. First time Kubota fix it under warranty. The second time the dealer gave me parts to fix myself. Kubota would not do anything to help. It is broken again and is making the machine useless. I am trying to redesign the hitch to work both ways. 2 point and one point. I feel that Kubota should step up and help with this problem. I have complained to my dealer and written to Kubota with no response. Very unpleased. Ken **.
Reviewed May 12, 2020
I ordered the crazy priced hard door kit for my RTV. What I got was a door kit put together from likely return defective parts. RH door strut bracket was bent wrong not allowing the hinge plate to be installed until considerable work was done. RH door decal was placed wrong 3/4” too far forward protruding from the inset area it fit in. It also had severe staining spots on the vinyl.
LH door decal was 1/2 way off the door hanging there, which required removal and reinstallation. This is unlikely to hold on for long. And you have to buy new outside door shells to get the decals they are not sold separately! The window scratched from the assembler leaving his 7/16 deep well and drill adapter in the window and shipped with it rubbing the plexiglass all the way from California to Montana. And then for 2200.00 they forgot to put the keys to the doors in! Really? What a joke. Don’t get fooled by thinking oh well their parts are crazy high priced but likely worth it. They are not.
Reviewed April 24, 2020
So I bought this in July of 2019 I believe. I am considering trading it for these reasons:
2. High brush has ripped the tie rod boots apart. This happened in a month.
3. Very Very very unstable tractor when bucket is full. Feels like it wants to roll over on the right side only. I’ve checked everything. It’s just not stable At all. Go very slow.
4. Driveshaft boots also ripped apart in month.
5. Bucket power only 400lbs. I think deer is at 600.
6. Backhoe power low.
It sucks I have to leave this review because the dealer I bought from is very nice. The Kubota BX23S just is not very impressive at all.
Reviewed Dec. 24, 2019
I bought a z421 zero turn at the end of summer and after 8.5 hours the cooling fan for the hydraulic pump broke and it messed the belt up and popped off the tension spring. The dealer came and got it and said it was brush that caused it. Other words it was my fault. So I paid to get it fixed and got it back and within the first 30 minutes the belt came off and the tension spring popped off. So they came and got it again and that was two months ago. I’m still having to pay payments for it. They said they were going to put a updated pulley system on it. They still have it. Very unhappy with the Kubota Z421. Would not buy another product from them.
Reviewed Dec. 8, 2019
I want to start off by saying that I have owned MANY Kubota products over the last 25 years but I have purchased my LAST Kubota. I've owned 2 compact tractors, a svl90 skid steer (compact track loader), currently own a rtv1100, U35 mini ex and a SVL 95 skid steer. Everything besides the skid steers have been almost completely trouble free. My first Kubota CTL was a new 2015 SVL90/2 machine. $60000 machine, the motor went with ONLY 513 hours. Fuel emissions where tier 4 interim, excessive heat during regen took all 4 cylinders compression rings out. My machine was down 8 weeks and Kubota's "customer (dissatisfaction) department in Grapevine Texas informed me that it would probably be down another month!
These machines are my bread and butter and when they're down, I'm down. Kubota would not offer me a loaner machine nor would they flip the bill for a rental! I lost so much revenue I was forced to trade it in on a new Kubota SVL95 machine. $22000 lost on the first machine that was a year and a Half old! $20000 in lost revenue, Kubota 0 help. Fast forward to the latest machine. Several emission related issues already. Machine is 23 months old, 640 hours and now it's using a excessive amount of antifreeze! Called Kubota customer satisfaction this week and got nowhere once again! I am beyond pissed and should have never swayed from Caterpillar products! If anyone out there has a contact number for a department above just satisfaction PLEASE send it my way. If this latest machines motor is bad there will be a lawsuit!
Reviewed Nov. 9, 2019
I always heard Kubota tractors were the best tractors on the market, so I bought one. I'm 61 yrs old & take very good care of all my vehicle. I'm a disabled vet & live on 40 acres, which I brush hog 2 or 3 times a year. My tractor has been factory serviced & kept up to date on services. My tractor has 150 hours on it & was fresh out of the Kubota dealers shop when it got where it wouldn't pull itself. For the life of me I can't believe a clutch going out on a tractor bought new from dealer, dealer serviced, and taken very good care of. It's a 2015 I bought in 2016. It's 4 months past the 3 year warranty & Kubota said it was too bad it went out but I'm going to have to pay for fixing it out of my pocket.
I spent $30,000 for my tractor, front end loader, 6' hog & 6' box blade. That figures out $200 an hour, plus fuel, maintenance cost, my time, etc. That's pretty expensive brush hogging for a 40 acre farm & now I'm gonna have to sink another $1000-$1500 in it. I'm a disabled army vet & it's been hard paying the $600 month payments on a disability check. It's been in the shop also to have the codes reset twice. I just dont see how a factory serviced, well taken care of tractor can have a clutch go out that quick.
I thought Kubota might have pity on me due to the situation & their reputation, but from what I can see it's all about putting money in their pocket & the hell with pride & reputation. I've decided I'll never let a Kubota dealership work on it again & I'm going with heavy duty aftermarket parts when I get it fixed. If name brand Kubota parts dont hold up any better than they did, I'm not putting more of the same back in it. Also, after I get it fixed, I'm selling it. I can't afford to own something that breaks so easily. How can companies treat people like they do? I wish I hadn't paid extra on my monthly payment to pay it off early & hadn't been paying on it for over 3 years. I'd let them repo it. I owe less than $5000 so that's not an option. I thought I made a lifetime of use investment & boy I was wrong there.
It just hurts to get bent over like this & throw away that much money. I'm gonna sell it when fixed & get a 1960s-1980s model tractor. Something made when companies had pride in their products. That's why they're still out there & still running after all these years. Made with pride in the USA actually meant something back then. Now once companies get your money, they dont care & just want more of your money.
Reviewed Nov. 3, 2019
Bought a brand new Kubota BX25DTLB Tractor Loader Backhoe to mow my lawn and blow some snow as well as maintenance around my 1.5 acre property. It has less than 40 hours on it. Typically lasts 5-6 hours then goes back to dealer for repair. Countless battery charges and jumpstarts just to get it going. Pretty bad when your kid asks, "Dad what's wrong with your tractor?" Answer "I think I bought the wrong brand". I've owned multiple used Kubota tractors over the years.
My tractor has been slow to start and plagued with electrical problems from the start. Battery kept getting drained down. They replaced key switch, light switch, dashboard, alternator, even the battery. Lots of excuses and parts changing and no resolution. Tractor does not start like it should and after 5 times into the dealer for the same problem, I was told the tractor has no problems and it's all within Kubota specifications. Well I wrote Kubota about this problem in July of 2019 and it is now November 2019 and they have yet to respond.
Buyer Beware! They will string you along and tell you it's your problem. Something you are doing wrong and not their equipment. Good luck getting ahold of someone there. I took videos of the tractor not starting on the dealer's lot by the salesman. Funny how they said it was all within Kubota spec. I've had lots of good luck with previous Kubota tractors. This tractor is a $20,000 paperweight. Shame on you Kubota.
Reviewed Oct. 22, 2019
I just bought a workshop manual for M5040. Paid 133.00 and it was just copied paper no binder. Very disappointed. I expected more from Kubota. The tractor was good central Equipment. Would not give me an email address to complain to only a number that was useless unless I had the dealer number. A 2.00 binder was all they needed.
Reviewed Oct. 6, 2019
Bought a BX2370 new tractor couple years ago. On three separate occasions I lost the brakes when going downhill when the transmission went out of the slow gear. The first time I dismissed it as me, no one was hurt. The second time, I figured it was because I had it in two wheel drive, downhill, no one was hurt. The third time was this past Friday and it almost killed me. It was in 4 wheel drive, it was fully engaged since I was moving forward and starting downhill, and then it instantly popped out of gear. I freewheeled for what seemed forever, and hit a couple trees.
The tractor is pretty much totaled, will find out soon enough. I, ended up in ER with what turned out to be deep bruises to the legs and arms and a couple fractured ribs. Everyone says I was VERY lucky to have survived. If you were to see the tractor, you would understand. The dealership says they have not heard of this problem yet I came across a couple of identical issues with the same tractor on blogs on the internet. Well Kubota? Is this a recall issue?
Kubota Company Information
- Company Name:
- Kubota
- Year Founded:
- 1972
- Address:
- 3401 Del Amo Blvd.
- City:
- Torrance
- State/Province:
- CA
- Postal Code:
- 90503
- Country:
- United States
- Website:
- www.kubota.com
