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Reviewed July 14, 2019
Vibrates & wears out idler pulley & belt prematurely. I took my mower in for service and the dealership serviced my mower and then fixed several things that were on the recall list, safety switch on deck, safety switch on seat and a few other things. They also told me there was a recall on the idler pulley and belt because it was wearing out too soon. They said they would order the parts and call me when they came in. I gave them my info but no one called me back. I checked back with them several times within a year and was told the same thing over and over...parts are on backorder.
I went in to the dealership last week and asked about the the replacement parts for the recall but was told there was no active campaigns or history of a campaign on the idler pulley and belt for my mower now. I’ve never heard of a recall expiring. I am very dissatisfied with the service department and their lack of customer service.
Reviewed July 9, 2019
A year and a half ago I bought a Kabota B2650 with Bh77 backhoe and front end loader. So far I have fixed loader linkage (defective part). Hours to take apart and fix. A pin fell out of the backhoe, replaced plate that fits over controls on Bh77 as dealer said that was why dipstick moved so slow (still moves slow). There were leaks in hydraulic lines within first 10 hours of use. All aluminum parts are corroding and I keep it inside and only left property once on a trailer for service in the summer! Try finding a good parts diagram!!! I spend more time looking for parts than fixing.
Today when I went to use after not being able to use much this year due to rain, a poorly put together hydraulic line gets pinched and a pinhole on one of the hardest ones to replace starts leaking!!! It only has 107 hours and I have spent that much time researching to buy, looking for parts diagram to buy parts, buying parts and fixing than time using! RENT BUT DON'T BUY ONE OF THESE LEMONS!!! IT WILL BE CHEAPER IN THE LONG RUN!!!
Reviewed July 7, 2019
I purchased my zg227 from the prior owner of our property. First let me say I love the mower, or should I say until this spring I loved my mower. Unlike last year, as I mow, grass, dirt, etc. rolls over the front of the carriage and through the brake pedal hole. When I finish mowing, my clothes and I are coated in a thick layer of whatever was on the ground. As I said, this did not happen last year. The only change I have made to the mower is replacing the front tires with same size as was originally on the mower. Any thoughts, ideas, or recommendations as to how to correct this situation.
Reviewed July 4, 2019
Updated on 7/5/2019: This is a follow-up to my post of July 4 concerning coolant overheating on my Kubota ZD1211 mower. Surfing the internet I found a comment from somebody about blowing the radiator off with compressed air. Realizing the mower was 3 years old it sounded like a good idea. Before I started mowing this morning I use compressed air to blow the dust off the radiator coils and fins. Mowed as long as I did yesterday in the same composition of grass. The mower stayed as cool as a cucumber the entire time. Looking back it now seems like an elementary and simple solution, but at the time it was not obvious. Once again I have proven you don't know everything and you are never too old to learn.
Original Review: I currently mow 8-10 acres with my Kubota ZD1211 (approx 170 hrs on the meter) at a mower height of 5". Grass was moderately high (approx 8-10"). After 3 1/2 hrs (and maybe 3-4 acres) today the high temp alarm sounded. I immediately disconnected the cutter and reduced motor speed to a fast idle. I drove to the barn (approx 400 ft away) and shut the engine down. The coolant level and radiator screens were ok during pre-start maintaining checks. Before the next mow I will sharpen the blades and air pressure clean the radiator. Any comments on my actions after the alarm sounded?? Also any suggestions on how to prevent overheating? Other than this instance, I have been totally pleased with my ZD1211. It is a grass cutting monster that has served me well.
Reviewed July 2, 2019
I've owned my Kubota Z121S for 2 years now, my mowing season is 4-5. This mower has been in the shop for 4 out of the 7 months I've owned it for various reasons. 2 days ago I shut the mower off while mowing my yard because my kids ran up to me and now this won't turn back on. It is now a lawn ordainment in the middle of my yard and Kubota wants to let it sit there and send a tech in 8 days just to diagnose the issue, he will then have to order parts as they don't stock any. With past issues i've driven it to the repair shop and dropped it off only to wait over a month to get my mower back from service with nothing found wrong???? I can't get rid of this mower fast enough at this point. BUYER stay away!
Hello Gavin, Allow me to apologize for any inconvenience this may have caused you. If you would like to discuss this matter any further, please don't hesitate to give Kubota Customer Satisfaction department a call.
Reviewed June 25, 2019
I bought BX2380 in late 2018. At 180 hours the PTO stopped working. After over a month in the shop the dealer said they finally got it working again. I picked up the tractor and returned it the next day due to lack of speed in the transmission and slop in the forward/ reverse pedal. The tractor also jumps forward now when started up without touching anything. The dealer said they want Kubota to authorize a replacement transmission but they are dragging their feet on the repair. I have made 2 payments and countless lost revenue in almost the 2 months that they have had my tractor in for repairs. I would not recommend buying a new Kubota. It took me over a month just to buy it. I almost had to beg them to sell me a tractor. I should have seen the red flag right there!
Hello Kevin, Allow me to apologize for any inconvenience this may have caused you. If you would like to discuss this matter any further, please don't hesitate to give Kubota Customer Satisfaction department a call.
Reviewed June 22, 2019
I purchase my Kubota BX23s on February 18, 2019 and it was delivered on February 21,2019. By March 22,2019 the PTO failed due to a severe hydraulic system leak, the machine was at this time inoperable. The Tractor remained in dealers possession from March 26, 2019 to April 25, 2019. On the same day of delivery, the 3rd valve function was not operating. On Monday April 29 a technician repaired tractor on site. On May 8, 2019 it began leaking hydraulic fluid from front end loader making it inoperable yet again. A technician attempted to repair the leak on site on May 15, 2019, but unfortunately couldn’t until parts were ordered leaving the tractor inoperable. May 24, 2019 the technician returned with parts and repaired it on site. On May 25, 2019 after only minutes of use the hydraulic system failed yet again leaving it inoperable.
The tractor was picked up by the dealer on May 28, 2019 and returned June 21, 2019. On the date of return the tractor drove approximately under 50 feet before a gear fell from the under carriage leaving it inoperable. The tractor since delivery on February 21, 2019 has been either out of service or in the dealership’s possession for the majority of the time. At this point I have attempted to contact the dealers service department manager, via phone and email since noon today and have been ignored. I did however speak to the salesman whom I purchased the tractor from and he advised me that I should contact Kubota Corporate for answers. I recently contacted Kubota corporate and they advised me to go through the dealer. Point Blank KUBOTA does not stand by their products and service.
Hello Luis, Allow me to apologize for any inconvenience this may have caused you. If you would like to discuss this matter any further, please don't hesitate to give Kubota Customer Satisfaction department a call.
Original Review: June 21, 2019
Poor Radiator design lead to engine rebuild in under 100 hours. I own a Kubota BX2350 with an under deck mower. The radiator is located between the engine and drive and is very inadequate for cooling the engine. It clogs after every use and requires the use of compressed air to clean the coils. You also have to refill the coolant reservoir after each use. Eventually the engine overheated enough to warp the heads and I had to pay $4K to rebuild the engine at the Kubota dealership. These issues with overheating began the very first day that I purchased the tractor.
Hello Timothy, Allow me to apologize for any inconvenience this may have caused you. If you would like to discuss this matter any further, please don't hesitate to give Kubota Customer Satisfaction department a call.
Reviewed May 22, 2019
The Z421 is a very attractive model in the store. I love the power and ability of the Z421 Kommander, however, the belt comes off easily. I just put the belt back on yesterday, then it came off again today. It's been in the shop 3-4 times and it has 52 hours. I want to love it but it leaves the lawn incomplete many times. The belt that continues to come off is for the blades. It's not difficult to fix, but it's unacceptable for a new product.
Hello Michael, Allow me to apologize for any inconvenience this may have caused you. If you would like to discuss this matter any further, please don't hesitate to give Kubota Customer Satisfaction department a call.
Reviewed May 13, 2019
My BX25D tractor turned to a pile of rust within three years and the instrument panel lost the seal shorting out the circuit board and electrical plug with rain water. I still haven't even finish paying for it. I kept the Kubota in a shed most of the time. In contrast I also have a forty year Yanmar which has been in the open all the time. I'm submitting some pictures that shows the difference in corrosion between the two. The Yanmar is the green colored. Contacted my dealer and he informed me that his representative stated that it was an environmental issue because I was located in a coastal area. It would have been nice if they had informed me that their product had problems in the coastal area. No help from the dealer.
Hello Reynaldo, Allow me to apologize for any inconvenience this may have caused you. If you would like to discuss this matter any further, please don't hesitate to give Kubota Customer Satisfaction department a call.
Reviewed April 24, 2019
K121s 48" wish I could give a zero. 40 hrs on my zero turn mower. Been in the shop in Baytown Tx for the 5th or 6th time due to the drive belt coming off. WORST ZERO TURN ON THE MARKET. Do not buy this mower unless you enjoy paying for something you cannot use. Look elsewhere.
Reviewed April 17, 2019
I bought a brand new 2018 Kubota L4060HSTC last August & with only 106 hours the engine locked up. I had already had one dealer service performed & was on time with maintenance. My tractor was in the middle of a regeneration cycle & suddenly shut down. It would not restart so I had to call the dealer to winch it on a trailer & take back to the shop to find out why. I received a call from the dealer that the engine seized up & 2 cylinders were bad. Kubota told the dealer that it was likely I used gas instead of diesel.
After that test was negative Kubota had the dealer perform a series of tests to find out why the engine failed. Injectors checked out good, heat thermometer checked out at 22 resistance. #2 & #3 cylinders had no compression & the head was warped. Ok, at this point I was just thankful that it was still under warranty so I was just concerned about how long it would take to replace the engine. Then the blame game started from Kubota. They ordered test after test from the dealer trying to place the blame on myself because they stated this hasn't ever happened before so it had to be the customer?? The mechanic told me he thought the engine was air locked from factory & never had antifreeze & that's why the overflow stayed full & the temperature never ran hot. Also, the dealer confirmed that the tractor never ran hot or threw any codes.
After about a month or so waiting Kubota finally sent out one of their own inspectors & said he thought it looked like one of the factory radiator hoses had been repaired even though it was the factory hose on there & there was no leaks whatsoever? Long story short, the inspector denied my warranty claim. The dealer fought for me for a couple weeks, but Kubota simply does not stand behind their products. I guess once you get into big expense repairs they will find a way out. Now I'm stuck with a 6 month tractor with over $40K invested with a bad engine. By far the worst service I have received in my lifetime. I'm forced now to get an attorney because I simply cannot afford to take the loss. Unbelievable.
Reviewed March 31, 2019
My 2015 Kubota stays in the shop. I have nothing but problems with temperature valve and DPF filter plugging up. Do not buy Kubota. They do not stand beyond their work. If you buy a Kubota make it is a 2014 and under.
Please contact Kubota Customer Satisfaction Department at 888-4-KUBOTA. They will be more than happy to help document your concerns and reach out to the appropriate parties that can investigate your issue. Thanks
Reviewed Feb. 27, 2019
I came to this site to review Kubota's 'internal air filter', which Kubota strongly recommend, part# K7561-82361, but which Kubota did not include when they delivered my new BX23S to me several weeks ago. I drove for 1 hour to one of my closest Kubota dealers to pick up one of these filter, as a precaution to better protect my new tractor's engine. The parts expert was not aware that such a filter was available, and not until I provided him with the Kubota part number was he able to find two (2) in his inventory. I was a little surprised when he handed me a plain white box, instead of a Kubota orange box, and the only labeling was 'ELEMENT and the part number' which I had provided him with.
The big surprise was when I opened the box to inspect my new $13.00 purchase. The rubber mounting seal which is intended to hold the filter in place was half missing, so I asked the parts man if he had another one, which was not defective, but when he opened the second one, to his surprise and mine, 3/4s of the rubber mounting seal on this only other ELEMENT he had in stock was missing. Because I drove this long distance to purchase the filter to better protect my tractor's engine, I bought it anyway!
THE SECOND REASON I DECIDED TO WRITE THIS REVIEW is because, in my review of about 20 earlier (recent) reviews I noticed that Kubota fails to respond to 80% to 90% percent of the reviews that I reviewed! WHY ENCOURAGE KUBOTA BUYERS TO TYPE REVIEW WHICH ARE THEN IGNORED BUY KUBOTA? I fully expect that very soon, Kubota will contact me directly and they will provide me with a non-defective replacement ELEMENT for my new Kubota BX23S.
Reviewed Feb. 8, 2019
The worst tractor ever owned. I honestly spend more time fixing it than using it, bolts just keep coming lose, I bought it brand new. My seat fell off at 30 hours, spindle shearing bolt because under size broke belt at 15 hours. Gear changes are shocking and nearly impossible to adjust deck height, never mind trying to take decking off and is unstable on hills, should I go on???
Reviewed Feb. 7, 2019
Product was delivered on time and customer service is good from the local dealer but corporate has been asked 3-4 times for the certificate of origin and they have not been able to deliver. The unit was delivered 4 months ago.
Reviewed Jan. 18, 2019
I have loved my 2011 ZG327 we bought new for $13000. We have mowed 3 acres with virtually no problems. In October the wiring harness completely burned up. We carried it to our dealer in Shreveport, LA immediately. The estimate was $800-$900. One month later we’re told they could not get a wiring harness for it. I immediately ordered one from MD Tractor online. Seems the one they showed in inventory was out in the shop being installed on another mower. Now I am being told there is not one K3281-62125 wiring harness in any warehouse or dealership in the United States. Now what do I do?
Reviewed Jan. 18, 2019
I got my BX2380 Sept 2017. I put 140 hours on it. At 130 hours it developed a slightly lower idle, vibration, different sound, different exhaust smell. I thought perhaps it was a fouled injector so I tried running cetane boost, diesel cleaner, tried running it hard in case it was carbon to no avail. Dealer is trying their best testing injectors, compression, everything Kubota has told them to try and states they basically can't find anything wrong with the engine. I can understand it's a dog and they really don't know what else to do but I also don't want to get stuck with an unsolvable problem that will haunt me from here on.
I was told this exact model engine (D902) is used in gen sets and is bullet proof which I believe, but this one is certainly cursed. I am thinking the only way out might be to do a trade for a 2680 with a D1005 engine as I don't know if I can trust this one again. I understand the Kubota rep will be at the dealer next week, wonder if he has any magic? Signed, Distressed.
Reviewed Dec. 18, 2018
I've had 8 Kubota tractors. One ran me over due to a malfunctioning safety switch. Two others were duds right from the factory, they picked them up (I had to pay), took them back and wrote down all the problems and returned it UNTOUCHED, as in...not fixed. I could go on and on. I was lied to by everyone in the entire Kubota corporation.
Reviewed Nov. 22, 2018
I purchased this machine new six months ago. It has been back to the dealer eight times, they have been to my residence five times, they have been on my job sites three times. Hydraulic hoses splitting, spilling fluids, hydraulic fittings leaking, quick connect fittings leaking, stabilizer hoses being pulled apart because of the angle of the fittings, the main boom and picker cylinder share the same root pinning. This pin sheared off and the upper cylinder came close to removing my face, caused serious enough damage to the backhoe.
So Kubota replaced the entire hoe, now with 300 hrs the front tires are worn to less than 50%, the problem is the drive ratio between the front drive and the rear so badly out of proportion the front tires in four wheel drive are trying to pull the rears as the travel speed is impaired by this difference in gear ratio. Almost from day one this 3901 has had starting troubles. From one shut down to the next one or several of the micro switches in the system will not allow the machine to start. I have fifteen videos of this condition and still after all the work Kubota has done it has still got this starting issue. Unhappy with Kubota would be putting it mildly.
Reviewed Nov. 8, 2018
Updated on 03/23/2019: After fighting with Kubota over an engineering flaw The b3350 should be removed from the market. It has a DPF filter on the exhaust. After almost 6 months new engine, new CPU, 3 new D.P.F. filters Kubota is thinking maybe they should refund my money but this could take forever. If they had told me this model has problems and won't run above 5000 ft elevation due to not enough air for filter to work I would of said, "No I don't want that machine." Almost 6 months and I still can't use my new tractor.
Updated on 03/05/2019: It's been almost 5 months and my tractor still is in the shop. It has been determined I need a new engine so 3 weeks ago Kubota authorized a replacement engine. After all this time of not being able to figure out why it wouldn't start at elev 9000 ft in Colorado the service team decided to replace the engine and it's been three weeks since the new engine was approved by Kubota. So as of today March 5 2019 I not only don't have a new engine but no one knows where this new engine is. Every day I hear the same thing. No one in Kubota or the service dept at Rusler Implements knows where this engine is. Hard to believe that the supply chain at Kubota doesn't track its parts.
Original Review: I bought a new 2018 b3350 tractor. At 98 hours it won't start. Service manger told me he is at a loss. So what do I do but contact a lawyer or maybe you can honor your warranty. Fix the new tractor. Please contact me.
Reviewed Nov. 2, 2018
I bought a brand new Kubota Bx2680 series with multiple attachments in May of 2017. I’ve had nothing but issues with this tractor. It’s been in and out of the shop. May of 2018 with 92 hours the engine overheated. Temp gauge never moved. No warning lights just the smell of smoke. Now my head is warped. Apparently even though the equipment failed none of this is covered by the warranty. However, damage is not covered by insurance because it’s a mechanical issue. I’ve spoke to customer service several times as well as my dealer (where I am constantly directed) with no resolution.
Kelly,
We value you as a customer and understand the issue you are facing is frustrating. However, your issue was due to lack of routine maintenance. The buildup of debris in and around the engine compartment and radiator is what caused your engine to overheat and subsequently fail. On page 36 of your operator's manual it clearly states what checks needs to be done every time you use your equipment. Because this was not done warranty denied your claim.
Reviewed Oct. 8, 2018
2500 dollar repair for clutch that warranty does not cover. In Nov. 2017 I bought a new Kubota MX5200 with manual transmission equipped with a front-end loader. At 110 hours the clutch went out. Dealer and Kubota customer service said that this is not under warranty. Rep said the failure was due to excessive use of clutch. Have a 15 year of MX 5000 manual and never had an issue. Very disappointed in the assistance that I did not get from Kubota. Service tech indicated that with the emission system, you have to shift with the engine wide open and indicated that is probably why the clutch failed. I am going to get rid of the unit at a loss and buy a hydro state transmission. After this being my 3rd Kubota product, I may got to another brand. Trade value is about a 3rd off the purchase price. Would definitely not buy a manual shift Kubota with front end loader. Very disappointed with the customer service from Kubota.
Marvin,
We understand the frustration this issue has caused and sincerely apologize. However, there were no defective parts found when your unit was diagnosed at your dealership. In accordance to page 5 of your warranty handbook, the clutch is not a warrant-able part. If you have any new evidence to state the contrary please give us a call at 888-4-KUBOTA and we will be more than willing to assist.
Reviewed Sept. 27, 2018
3 months ago I bought a Kubota Kommander Z421 60” zero turn mower. I wanted to give Kobota another try after buying a Kommander z122 42” about 3.5 years prior. The z122 was constantly in Kubota's shop. Multiple issues with one of the belts coming off at least 6 times and the left transmission controls went out which took 3 months to repair. Never got mower back in a week or two. Always took longer regardless of how minor the repair. The Kawasaki Motor on both of these mowers perform well so I give Motor and drivetrain high marks.
My new z421 only has 40 hours on it, made only 2 payments and it is in the shop already at (Kubota dealer). Going on 2 weeks and will probably be another week just to repair a belt. What good is the warranty on the mower (5 year/500 hours) if it takes this long To get your equipment back. They know how to sell them and finance them to you - but the dealer service is poor at best. I will probably need to seek a small engine repair shop out going forward and stay away from dealer at all Cost. I will buy my new tractor from another dealer and manufacturer when I purchase next year. Do your research well because the quality you expect may fall way short of expectation with Kubota. I know it did with me.
Reviewed Sept. 12, 2018
Gears grind when changing (thought unsynchronized transmission would change with less grinding). Power good. Fuel use good. Hard to fill with fuel using fuel cans, 25 miles from source. Hood not easy to access engine area. 350 hrs in 5 1/2 yrs moving hay rolls, mostly bush hogging. Started overheating last spring appeared to be loose hose, no such luck! Radiator was separating between plastic top tank and coils. 545 dollars for me to replace. I can buy a dozer radiator for that. I thought M-F parts were high. No more Kubotas for me. Burn me once your fault, burn me twice my fault.
Reviewed Sept. 10, 2018
I have a Grasshopper ZTR mower powered by a Kubota Engine. I believe both to be of good quality and very sturdy. My complaint is that Kubota parts are ridiculously expensive. A 2" bolt at the bottom of the drive shaft... $9.00. An owner's pamphlet (~20 pages of 4"x6") $35.00. An oil filter... $18.50. I would not buy another Kubota product on this basis alone.
Reviewed Aug. 27, 2018
Before I tell you all that this BX2370 Kubota tractor has done for me I'll mention the negatives. Negatives: Smallish front tire. 3 tires later (but wait till you hear what I put the tractor through!). And now for the real negative (as the problem front tires might just be my fault as I'll state later down the review). The real negative for me is that this tractor wants to tip over. In fact, if it were not for the under-the-belly mower I'm certain that I would be telling a different story. So in short, wheelbase is too narrow.
Now for the overwhelming awesome positive comments. Upon getting the BX2370 new, we had a warranty (so I am not saying I went crazy trying to get some of that warranty service... which never happened), HOWEVER... I dug with the front bucket approximately 3 1/2 feet to 4 feet in the ground over 70 feet in length!!! Then I dug a pond for the chickens and a catch basin to drain the garden better and then we filled up our fishbowl large front lawn (somebody else brought the dirt for free in numerous loads and still going strong... almost done out there).
Since the dirt came from a hospital that is being torn down there's some HUGE boulders and a lot of 6" stone averaging about 16" long (some smaller from breakage), anyway that BX2370 is no joke of a tractor. There were a couple of months in the wintertime that it was not starting until a heater was placed under tarp, but all in all, it otherwise ALWAYS starts RIGHT UP! GRRRuuummba! I even had a customer of mine (who keeps the maintenance on a church) move me and tractor over there to move a large pile of dirt to another location over 50 or more feet from the pile.
I love this Kubota. The drive-over mower attachment is not so loved though. I'm kind of old so although the mid-section mower may do a nice job, the new tractor (B2650) is ordered with a rear finish mower for it's less things to remember. Here's a true story: My mother was up from Florida during the time of the purchase of the Kubota. Our neighbor had purchased a new mower also but I can't remember the maker (not Kubota). His unit started having problems about 2 months ago.
Reviewed July 27, 2018
Very, very durable mower. Worth every penny. Nice ride and good cut. Heavy duty and reliable. I do have regular maintenance done, and this mower, although 12 years old, rides like new. Would recommend.
Reviewed July 25, 2018
This mower is a 26hp 3cyc diesel that gets better mileage than 8 got on my old 18 hp gas. It has almost unlimited power, mows fast, smooth with power steering, brakes, hydraulic drive. It never bogs down in heavy grass, blades are indestructible and mowers a beautiful smooth flat lawn and is just fun to drive. Would never buy anything else’s.
Reviewed July 24, 2018
I have a zero turn mower. Not all manufacturers put a ROPS SYSTEM on their mowers. This in my mind is a requirement. Kubota makes a quality machine. The Kawasaki engine is also great.
Reviewed July 23, 2018
Kubota should have put sidearms on the seat of the model I have. Can be bumpy going over rough surfaces. Otherwise I love the mower. It is a diesel engine. Deep deck and have no trouble with it since I bought it in 2006.
Reviewed July 20, 2018
My Kubota is a great mower with the only exceptions being the pulley covers are not good at keeping debris out of the system and the deck wheels are extremely prone to corrosion making it impossible to adjust.
Reviewed July 17, 2018
My tractor has been in the shop one month and now I am told it will be two more months before it is fixed. The problem is they send parts from Japan. Look elsewhere for equipment. Who can afford three months without equipment and a company that could care less about customers! I’ll give more details to anyone that asks.
Reviewed July 13, 2018
We mow 9 acres and use a model 2160 that we bought new in 2004. This mower now has 700+ hours on it and just recently professionally serviced for the 1st time - new belts. Still runs like a dream and dealer told us to never get rid of it.
Reviewed June 25, 2018
Can't mow...the ENTIRE month of JUNE! I own a Z100 series Kommander Zero Turn that developed an oil leak, and rather than take it to the nearest small engine repair, against better judgment brought it to the dealer where I purchased the mower. There has been no diagnosis, no phone call, and phone calls to them are not returned. I have purchased supplies there before, which they claim a "discount" was given because I purchased two tractors at once. I was even given rebate slips as well. Get home, check prices online, and I was ROBBED. Check the rebate slips, and they were all EXPIRED! Once I get my tractor back, I will never set foot in this dealership again.
Updated on 06/28/2018: When I did get my mower back, it was filthy dirty from being power washed. To the point that many of the decals are peeled loose, and gravel in some of the drink holder and small storage areas. I had this "feeling", so decided to mow immediately upon getting home. During the mow, I felt two instances where the mower felt labored, as though I had entered high grass, although that was not the case. Towards the end of the mow, I notice a circular metal disc laying on the ground...red hot... We have problems.
The bearings in one of the pulleys fried, and I'm convinced it was from dirty water from the power washer rusting the bearing combined with sitting for a month at the stealership. There was NO way I was going back to that place, being to be treated that way and waiting for another month. I took the mower to a local repair shop. I called the dealer and told him my concerns, and he told me to bring it in, and they'd "expedite" the service... Gee... Maybe half a month. No way. I wanted him to pay for my repair... Which turned out to be one day and $80, which he declined. I would have taken it to a different Kubota dealer... Just not that place ever again.
I also called Kubota customer service and relayed the story, and they claimed the stealer provided me with a route to have it repaired... I'm sure at top dollar too. When you enter a Kubota dealership, note the cleanliness, the courtesy of staff, and a modern computerized method of handling customers. Piles of papers on desks, boxes everywhere, and employees sitting around chatting or eating lunch are bad signs. Miscin Brothers in Standish, Michigan should be given WIDE berth. Oh, and the full tank of gas that the mower arrived at the shop with was GONE! It never ends with this place...
Reviewed June 7, 2018
In the past I have owned three Kubota diesel products and have been deeply satisfied. Recently, I had some minor tech problems with my X1120D RTV, and it appears that Kubota Corp. now sells products to consumers and then abandons their customers if there are any problems. Kubota Corp. has no “Technical Services Division” at their Customer Service Office. Without going into a long description of my problems, I will simply say that any problem, under warranty or out of warranty, Kubota refers all problems to the dealer where the product was purchased. In other words, buy a Kubota, and if the problem cannot be fixed by the independent dealer, the product belongs to the purchaser.
My experience with the new Kubota’s should be a warning to consumers to look for a tractor company who cares enough about their customers to have a “technical services” to negotiate problems and stand behind their products. After 20 years of total Kubota satisfaction, I find it disappointing that I would ever say this: STAY AWAY FROM KUBOTA! I am unfamiliar with other tractor companies. Maybe they operate under the same conditions. If they all do, then I will buy used tractors from now on and simply cross my fingers and hope for the best.
Reviewed June 5, 2018
Bought the Z100 Series Kommander four years ago. It has never started correctly and the dealership has been great about helping us. However, last summer the engine blew. The dealership said they had several of those engines blow and they worked to get us a free replacement. Less than 40 hours added to the mower since the replacement and the new motor blew. I will never buy another Kubota. Of course, the mower is out of warranty and Kubota would not warranty the new motor. Very, very frustrated!
Reviewed June 4, 2018
There's been a lot of negative posts on here about Kubota and I feel sorry for those of you who have had bad experiences. I, on the other hand, am very happy with my 2 Kubota's. I bought both used, so I don't have as much money invested as a lot of you, but both of my tractors are beasts. My 30 acres is all hilly. I use my used Kubota L245DT to brush hog my fields and end loader work. I use my BX2660 to do mostly yard mowing, but some higher grass use as well. Both tractors have not given me any trouble. My only complaint about the BX2660 is that it run hot. It doesn't go over the red line, but gets pretty close. Both of these tractors climb my hills effortlessly. I'm not sure how much of difference it makes buying my tractors used (I have less than $15,000 in both), but I wouldn't trade either one for anything else.
Reviewed June 2, 2018
This very expensive tractor (Kubota BX 1880) is grossly over-rated, to say the least. It is extremely hard to start in any kind of weather. It is grossly under-powered and the snowblower is about the equivalent of a 5HP walk-behind unit. The mower attachment is also under-powered and both attachments are VERY hard to attach and remove. The 50 hour service requirements are impossible for a person who does not own their own repair garage to perform. In sum, this Kubota tractor is one of the worst purchases (rip-offs) I have ever made. I will be fortunate to sell it for 50% of the purchase price and then turn around and buy a REAL John Deere tractor. AVOID Kubota products; if you do not, you will be as sorry (and defrauded of $$) as I am.
Reviewed May 10, 2018
I have never taken time to rate a purchase until now. When purchasing a 20,000.00 tractor I never expected to have such continuous problems. After the 5th time I had to have dealer address right front tire going flat, and after they attempted repairs several times, they had me buy a tube - that failed within hours, Now they say I must buy new rim and tire. Combine this with all the loose hydraulic fitting leaks addressed by dealer several times, I am very unhappy. The dealer does not seem interested in resolving this from Kubota. No repeat business from me at this point.
George,
It looks like your dealer has provided you a solution, and all your needs have been addressed. Let us know if there is anything else that needs to done.
Reviewed May 1, 2018
I read a whole page of negative Kubota reviews and wanted to give an honest positive review. I have had my tractor for about a year and put 68.3 HARD hours on it. How hard? I am clearing 3 acres of 30+ foot Melaleuca and Australian Pine trees here in FL by pushing them over (small) or digging them up (large) and loading them on a trailer for removal. I'm beating it up pretty good. Often I wonder, "Can the tractor take this?" So far, so good. I keep repeating some good words of advice, "It's a tractor stupid, not a bulldozer." But sometimes I use it like a bulldozer. I have had some issues. Minor issues. Probably because I am rough with it, but here is a list:
Seat mount retainer pin keeps getting lost and the seat wants to come off. This is so simple so I can only guess that the back and forth sway I put it through over uneven terrain works the pin out through friction. I replaced the pin with a bent pin clipped around itself and haven't had any more problems. Bottom line, bad pin design. <$1.
I bent the tie rod. My fault I got hung up on a stump. I was glad the tie rod bent (like a horseshoe) because it prevented front end damage since I didn't know it was hung up. I suppose it could have been made with stronger metal, but like I said, it probably would have broken something more important. The local Creel dealer kind of screwed up by sending me the wrong side (adjustable instead of fixed) and I ordered new dust caps, which were unnecessary, because the dealer didn't know they were included. But the dealer got me the part in three days and offered to take the dust caps back. <$100.
Hydraulic lines: I have popped two and started a leak in another. The leak in the loader line is probably my fault. I lift a lot of very heavy stuff. I am not out the weighting the trees, but they are very heavy. I'm pretty sure I put too much pressure on the lines. A line for the backhoe stabilizer sprung a leak. On the day it happened, I pulled so hard with the backhoe I tilted the tractor over a few times. And that has happened often. "It's a tractor stupid, not a bulldozer." So probably my fault too.
The line that I could complain about, and I think Kubota should look at, is the main line for the backhoe hydraulics. I seem to remember it got slightly damaged removing and reattaching the backhoe by getting pinched in the process. This is exactly where it sprung a leak. Design wise, there should be a modification that prevents this from happening since you can't see it while hooking the backhoe back up. Next time I have it off, I will be looking for a way to prevent this. Bottom line >$100 to replace all three lines and have them delivered to my house.
I did have one line come loose! Lost lots of hydraulic fluid before I knew it was loose. $50 in fluid and a lost 1/2 day dealing with it, but no long term damage I know of at this point. Dealer problem (not Creel)? Maybe. I am considering an old microscope trick of putting a line of nail polish on the connectors to keep them from vibrating loose.
Design issue: It is stupidly hard to relieve the hydraulic pressure on the lines that feed the grapple when you need to re-attach it. I have resorted to just bringing it home, futzing around with the controls, and then it will connect again. There should be some kind of hydraulic pressure relief button for the front end hydraulic attachments.
Design issue: the rollover protective structures (ROPS) set bolts. I keep my Kubota in a normal residential garage. That means I have to lower the ROPS every time I store it. It is a real pain because of the cable that keeps the bold with the ROPS. I understand the necessity, but it needs some kind of swivel. I'm tempted (though I never do) to NOT engage the ROPS because of what a pain it is to deal with the ROPS bolts. I haven't thought of a solution.
All in all, I can't really complain. It has been a workhorse. Maybe when I get 200+ hours on it I will feel differently or more things will break, but based on my HARD use, if >$200 in parts and >$200 on fluids and maintenance is all I have to pay and I get my land cleared, I have more than justified the cost of the tractor. I'm just one guy, a school teacher who uses the tractor hard on the weekends, but my Kubota has been good to me so far.
Reviewed April 17, 2018
I bought a $20,000 tractor last Monday. 2 days later had a service tech out here fixing it. Had several issues with it. Even the tech said he was going to report the issues with it. Wonder someone hasn't got killed on it yet. Then a few days later went to the dealer I bought it from and got nowhere. Then I called Kubota customer service and was suppose to get a callback. @ weeks now and still no call no email nothing. I will never deal or recommend no one. And found out today that I'm not the only one with the issues and poor dealership here local.
Reviewed April 15, 2018
Do not buy anything Kubota! They are junk! I am 61 years old and buying a Kubota BX2660 was THE worst purchase of my lifetime. We have had constant breakdowns and problems. In the first month the power steering pump went out. Then the fuel pump. The castor bolts break regularly. The belts break, one broke after one mowing and 200$ plus, dealer said warranty does not cover belts. Tractor has been in shop 4 times since the fall with hose leak, Real Seal 0-Ring, hydraulic leak, fuel line problem. It is always something. I would trade it but couldn’t sleep knowing I had put this piece of crap off on someone else. Real money pit! Only use it to mow 2 small hills and haul wood to the porch. Paid 12,000$ new and have spent 6,000$ in repairs. NEVER buy a Kubota!!!! I can’t say it enough!!!
Reviewed April 8, 2018
Do not. I repeat. DO NOT BUY A KUBOTA. The worst purchase in my entire lifetime. Never have I encountered such mediocrity. The lies that they tell about their machinery is ridiculous. I bought one 2 years ago. 40 thousand dollars, wasted. Something is always breaking. Even when it's under warranty, they claim it's normal. I'm not going to go into great detail because I've wasted so much of my life on this piece of junk already. I'm cutting my losses and selling mine and going anything other than orange. You have been warned!
Reviewed April 2, 2018
NOTE: The One Star rating is mainly for the Dealership, but right now it's pretty close to what I would give Kubota. If this is resolved in a good way, I will be back to give an updated review. I have a very long litany as to what has been going on with my 2014 Kubota B2650 tractor, so I will keep it as short as possible. First, I purchased this tractor, a 4' Land Pride bush hog and 60" mid-mount finish mower April 18, 2014. It worked its heart out, and has been annually maintained by the dealer since then, until August 11, 2017, that is. Like I said, this is very lengthy, and I have full documentation on everything said, done, etc. but I will give highlights only.
August 11, 2017 I was mowing. Suddenly the engine just quit, like I had turned it off. There was nothing, no reading on the instrument panel. The only lights coming on were the battery check light and the glow plug light. Called dealer, spoke to the Service Manager. The tractor was left outside (I park it in my garage). August 14, 2017 Dealer came and picked up the tractor. August 31, 2017 Service Manager called, tractor coming back tomorrow. September 01, 2017 Service Manager called, tractor failed again while being loaded on the roll off. September 21, 2017 Dealer delivered tractor back to my home. September 22, 2017 Took tractor out to mow, failed, same problem, soon after starting to mow. I called the Service Manager. Tractor was again left outside. September 25, 2017 Dealer came and picked up the tractor.
October 09, 2017 I called Dealer, spoke to Service Manager. He did not have time to talk and said he would call back the next day. October 16, 2017 Service Manager returned my call... a week after he said he would call the "next day". Said the only thing they could figure out that "might" be the problem is the instrument panel was bad. That was a $345.40 part. He did not know how long it would take to get the part. I gave him the "OK". October 30, 2017 I called Service Manager to check on any progress. He said the instrument panel had not arrived yet. November 07, 2017 Dealer delivered tractor back to my home. December 04, 2017 Took tractor out for the first time since being delivered, mowed approximately one to one and a half hours. Tractor ran as it should.
December 05, 2017 Took tractor out to finish mowing, approximately one half hour later it once again failed. I called the Service Manager. I left the tractor outside. December 06, 2017 I went out that night and replaced the fuse that keeps blowing because we were supposed to have freezing rain. Drove it back to the house and parked it in the garage. December 13, 2017 Dealer came and picked up the tractor. I am glad I decided to install a good fuse! When the driver came, and then when I spoke to the Service Manager right after it failed, I informed them I was putting no more money into the tractor for the same failure!
December 14, 2017 Thinking "fresh eyes" might pick up on something, or perhaps they had encountered this problem, I drove to another dealer, with all the paperwork, and asked that dealer if he could think of why this tractor was blowing this particular fuse. He said it looked like the other dealer had pretty much done everything he could think of. He mentioned the Rep. was in the back of the shop. Rather than the Rep coming out to speak to me, he went back and talked to him. When he returned he said the Rep told him that he knew of my tractor's problem and he planned on going to the dealership the following week... the week of December 18, 2017.
February 14, 2018 I had heard nothing from the Dealer, or the Service Manager. I opted at that point to called Kubota's Customer Service, rather than calling the Dealership... again. After I spoke to her, she said she would "reach out to the Dealership and the Rep." I told her it was up to the dealer, or Kubota, to cover the expenses because I had already paid for having work done for the same problem, that I am retired, on a limited income and no one seemed to be able to figure out what is wrong with the tractor.
February 15, 2018 Service Manager called me and his first words were... "I am so glad you called Kubota because it really lit a fire under the Rep!" (Does that mean that the Rep went down the week of December 18th and then did nothing... or that the Rep never went down at all???). The Rep did tell the Service Manager to go ahead and replace a part (the Service Manager told me later he is not a mechanic and so really doesn't know how to work on a tractor, hence the reason he didn't know the name of the part...). He hesitated because he wanted to know who was going to pay for the labor... the Rep said Kubota would pick up the repair through their "Goodwill" program... so they got right on it! February 22, 2018 Dealer delivered my tractor back to my home.
March 22, 2018 I took the tractor out for the first time since being returned, mowed for one and one half hours... and the tractor once again failed! I called the Service Manager. He said he didn't know when they could pick it up "next week". I drove into town to Home Depot, bought some fuses, installed the blown fuse, drove it to the house and parked it in the garage. March 30, 2018 I called Kubota's Customer Service again. She said all she could do is "reach out" to the Dealership and the Rep... It is now one week and three days... and the tractor is still in my garage and no one has called.
So, since August 11, 2017 until March 22, 2018 (Nine months) this tractor has been in the shop five times for the very same issue! I have paid the Dealership a total of $815.74, and the Service Manager, when I called him on March 22, is now talking changing out the wiring harness. I had that done when the tractor was four months old when rats ate the insulation off the wiring (because I was parking it in the barn...) and my choices of repair were... have their mechanic wrap all the wires (he was really good at that I was told...), or replace the wire harness for $1700 and they would work with me on payment. It was still under warranty then so I opted for the correct thing to do, replace the wiring harness. I would have anyway since I prefer a job be done right.
Problem = Consistently blowing 5 Amp fuse for the OPC. A 10 Amp had been put in by the person picking up the tractor on the fourth trip because their roll off was down, he had to use a flatbed trailer and the tractor was down among the trees so I had to be able to drive the tractor. The 10 Amp was still in the slot when I drove it the next time. It also blew the 10 Amp! I reinstalled a 5 Amp this last time so I could drive it to the garage. I will not just use the tractor and replace fuses as they blow... There will come a time when the entire wiring system would probably be fried, then I can hear them now. "You should have known better. You knew there was a short somewhere." I am not going down that rabbit hole!
OVERVIEW: Number of breakdowns = Six (for exact same problem). Out-of-commission = 9 months. Hours of use when home = Approx. 4 hours. Total paid for same repair = $815.74. Status of tractor as of April 01, 2017 = Failed. Payments have been faithfully paid, number left till payoff = 12 months (out of a five year contract). I LOVE my tractor! I just want it FIXED and I PROMISE I will never bother the Dealership again. I am disappointed to the extreme with the Dealership. I am also disappointed with Kubota. But I learned one thing. All Kubota dealerships are independents... therefore how easy it is for Kubota to not get involved. And the Kubota Rep? According to the Customer Service... they only talk to Kubota and the dealership. That, truthfully, I can understand. Makes sense. Would I ever buy another Kubota product? Sure I would, just not from that dealership. But hey, at my age, this will be the only tractor I will ever own.
Well, wait... If this doesn't get fixed, I just might have a green and yellow... or a red... tractor parked in my garage. But I truly want MY tractor. Presently, I do not know when I will hear from the Dealership. I keep trying to be very positive but the picture is getting dimmer by the day and it is difficult to keep from thinking that I will be "stuck" with a tractor that has a serious problem, I have one more year to pay... which I have never missed a payment, nor have I made a late payment... and then I am truly on my own.
Tomorrow will see me composing a letter to Kubota Corporate. It IS a good brand! Their products are excellent! And I really do love my tractor, unfortunately right now all it is doing is taking up space in my garage and I really miss being out on it. I have jobs that were planned to be done over the winter... that didn't happen. Now I cannot even mow my own property, I have five acres, just under four of which I mow... I shall remain optimistic that the Dealership and Kubota will make this right, but I am finished with being jerked around. Let's get this taken care of and not just "run it out" until I have paid for the tractor and then it's... "Who? Do we know you?"
Reviewed Feb. 25, 2018
Our Kubota 3240 HST seat has no sealer/paint on the seat frame causing the seat back to rust prematurely and break off during operation. This is the last email I sent Kubota. "I had contacted you about a issue with a seat falling apart (seat back broke off the seat bottom from unseen rust). You had me contact a local dealers service department and have your area rep. look at it. His/Her finding was that it was rusty from sitting outside even though our unit is kept. Inside a 40 X 50 enclosed garage/barn. FYI your seat has a open cell cushion molded around non seal or painted steel frame. Open cell foam acts like a sponge. Your area rep. saying it's my fault because I leave it outside is so wrong and is only a denial on your company's part."
"If you go by the dealer I purchased the unit from Mid-Florida Tractor & Equipment all his tractors sit outside in the open I had bought a year end unit so I was told making its time outside lengthy. Also every dealer I go past has their units sit outside in the open. I believe your representative needs to rethink his response to my inquiry about assistance on the replacement of this seat as this unit was only left outside by your dealer and is currently sitting in our garage with no seat and the time for using it with our bush hog is coming up soon. By the way this has really tarnished my faith in the Kubota brand and customer service."
Reviewed Feb. 16, 2018
OK! I can relate to the negative reviews with this product (2014 Kubota BX25D). The guy who wanted one "Out of the crate", unfortunately Kubota doesn't let you do this. I too wanted to pick my own from the few they had on the lot, but the salesman told me that they don't do it like that. He said 1st in and 1st out. It doesn't work like a car dealer. With that said, it should not have had double digit hours on it. Mine had 0.3 hours so I knew it was new. Also, they do stand by the two year warranty, but it does stink that you must get the unit to them at your own expense and sometimes wait too long to get it back. And most of their mechanics are stupid and don't know how to diagnose and repair it right.
My dislikes about the unit are the front tires that needed constant air until I decided to remove them and add tire sealant around the rim bead and it seems to work great. Don't know how hard it will be to remove the tires once they need replacement. Also, my right rear tail light has a bad socket which needs replacement. I'm not bringing it in for that. I will order a new fixture and replace it (Some day). Didn't work since the day I bought it and the bulb is good. Tried fixing the contacts in the socket, but can only make it work intermittently. They won't give me a free fixture unless I bring the unit into them for repairs. Yea! OK! They can go screw!
My unit has been good and reliable to me. But my front end will need alignment. I'll get to it when I get a chance. Unit was not perfect and when I got it home, and the engine temperature didn't work as soon as I got it home, Found the sending unit wire disconnected. This tells me that the dealer didn't thoroughly check the unit out before calling me that it was ready for pick up. As you can see, I installed a cutting edge as I scrape my driveway asphalt for snow removal. Should last a lifetime without ever flipping. Although it adds over 90 pounds to bucket, I can still lift a heaping bucket load of 3/4 clean stone. I still love my machine with the little flaws it has.
I understand some of the mechanical complaints that some people have, and no doubt that these dealers don't keep their word with the sales pitch when selling you the unit. It's all dealers that do this! It is frustrating. As a heavy equipment mechanic, this didn't bother me because I know how to repair the units and made sure that I ordered a full service manual with the unit as part of the deal. I did get the service manual, but of course the salesman lied to me by stating that he would "Kick it in" for free as part of the deal. I wanted the manual in case I ever ran into a technical problem, so I sucked it up and purchased the manual for an additional $200 upon picking up the machine. What a scam!!!! Oh yea! He did give me a free Kubota T-shirt. That made me a little happy! Lol... Don't forget to keep your machine serviced and it should last forever if used for home use like I do!!! Good luck!!!!
Reviewed Jan. 29, 2018
I contacted Kubota customer service to request the manufacture and delivery date of my BX25DLB-T-1 to seller Kahn Tractor and Equipment. I suspect that I have been sold a used/refurbished machine as new. Kubota has refused to furnish me with this information. In May 2015 I visited the dealer in CT in search of a tractor. A unit on the lot had obviously sat out in the snow through the winter as the instrumentation panel had been saturated with condensation, rendering it unusable. I was offered the opportunity to try out the unit. I noticed that the demo unit had double-digit hours on the timer. I specifically told the salesman that I did not want to take receipt of a demo unit nor any equipment stored outside, but that I would purchase one out of the crate. I also noted the serial # of the demo unit. Kahns did not adhere to my request.
In their haste to refurbish and ship this unit they replaced the outlet hose and power beyond pipe fitting. The fitting was only installed hand-tight. In the first week of using the tractor I noticed hydraulic fluid leaking from this fitting. Within 1 year of receiving the tractor there was a noticeable reduction in power. With the bucket full of topsoil the tractor was unable to move in the forward direction. I notified Kahn who sent a service person to my residence to inspect. The serviceman noticed that there was missing hardware in the tractors linkage. He made the repairs on site. Since taking receipt of the machine it has been garaged and has never been left outside overnight. Yet the machine was delivered with a rusted muffler, dry-rotted o-rings, rusted universal joints, and peeling paint.
My suspicions were further raised when I received a letter from Kubota informing me that the model number on my original sales paperwork does not match what was shipped. I notified the Customer Service Manager of this and he never followed up with the seller and never provided a reason for this negligence. I purchased the BX25 with a mower deck and requested a mulch kit. The machine was not delivered with the parts removed from the original mower deck (blades, chute). I had to request them.
I initially contacted Kubota customer service in November 2017. I was contacted by Kubota customer service and conversations continued into early December 2017. The Service Manager refused to return my calls. I finally made contact with the Service Manager on 01/29/18 who indicated that holidays kept him from returning my call. After a short conversation it was apparent that Kubota does not stand by their products. This was further confirmed when the Customer Service Manager hung up on me.
Reviewed Jan. 7, 2018
I have had a number of people tell me that Kubota makes a damn good tractor. And the sales department is quick to tell you, "Yes, if you have any problems with it, we will not only fix it, but if need be, we will even loan you a tractor, or so I was told. This is the 3rd time that my tractor has been in the shop since I bought it in 03-2017. It's been in the shop 5 weeks already, and I can't wait to see how long that they keep it this time? Last time I had to go out and buy a 2-man auger to keep moving. My guys hated it.
I own a fence company in Angleton Texas, and not only have they not done what they said that they would do, they have reneged on the loaner tractor, and they were fully aware that I was buying the tractor for my business. I talked to Corporate, and they said that Bobby Ford should loan me a tractor, but they have no control over what each dealer does. Ain't that just special??? I will never buy another Kubota, and as soon as this one is fixed it's going up for sale. We can't even keep the turn signal lenses on it. I thought that this was an off road vehicle, not a parking lot only model?
Reviewed Dec. 7, 2017
Kubota BX 1880 - Bought the unit based on Kubota's reputation... Totally undeserved. This unit is very, very hard to start; has very little power; the instructions are worse than useless (I have to rely on Youtube videos) and; the casting and machining of the parts is extremely poor. I am just hoping that Kubota's totally undeserved reputation for "quality" will allow me to sell this piece of {expletive deleted} for a price not far under what I paid for it, so I can buy a John Deere.
Reviewed Nov. 3, 2017
I have Kubota mu5501. 2 problem comes again and again. My tractor goes to company then also problem not solve. Main reason when we put second gear noise coming. Lift not working properly in field. Tractor run only 350 hours...
Reviewed Oct. 18, 2017
All I asked for when I bought my lawn mower was to get one with the belts protected so they don't break off. I checked the deck belts and they were but the drive belt is not. The first month of use, the drive belt snapped off and I took it in to get a gear driven model that is double the price and they would not allow me to return and upgrade even within a 30 day window. Better off buying a mower from a major retailer that has a return policy. The manufacturer says they have no input on return policy as they do not own the mowers. No guarantee... no return policy... broke within first few hours of use. They don't make them like they used to. My old diesel Kubota was fifteen years old and belts never broke. Now they seemed to be designed tons of they can repeat them for a few hundred dollars.
Reviewed Aug. 17, 2017
I bought a new Kubota L5460. The very first time it required "regeneration" we followed the instructions in the manual, these are very poor instructions, and it would not regenerate after running over an hour. Next day tried the regeneration process going step by step by the manual. Again no regeneration. Contacted the dealer and they had to reprogram the computer to get the regeneration to work. Kubota "customer service" was contacted and their answer is because I tried twice to do what the manual said and it would not work. There was no warranty coverage to have the regeneration reprogrammed. This company's "customer service" and "warranty" isn't worth the paper it’s printed on. I'll NEVER buy another Kubota product, from these lying jerks!!!
Reviewed Aug. 15, 2017
Since I don't think people would come to this site unless they had problems, I wanted to give a different perspective. We purchased our 2005 Kubota BX from Sharon Springs Garage in Troy NY for mowing, digging, hauling, etc. on our 14 acres, and never had a single issue. We do maintenance about every 2 years. We really love it. We are novices, and the Kubota takes a lot of abuse from our ignorance, but just keeps on trucking on. Customer service is excellent, even though we are an hour away. So shop around, the closest dealer might not be the best.
Reviewed March 31, 2017
Bought a new Kubota B series, cab over. Problems from the start. Air conditioner wouldn't work. Took two tries to fix. Next, the safety switch under seat was bad. They wouldn't believe me, it wouldn't do it when they were there. Took three tries for them to finally fix. Third, and this is where I am now, the PDF filter regenerates all the time!!! Sometimes it's as little as two hours and it wants to regenerate. I'm told there's nothing wrong. (Must be all in my head.) Keep in mind I have less than 50 hours on this thing. Haven't even done first oil change! There's got to be something wrong with this machine... any ideas? Dealer is no help. They are quite incompetent. I did have an L series before... should have kept old one.
Reviewed March 1, 2017
Bought this Z121S 48" Zero Turn Mower last spring. One month after purchase I was having issues where the mower would start to cut off when I pulled the parking brake. If it did shut off I could not get it restarted. If I released the brake before it cut off and rode it around and over a few little bumps and tired again and it would not cut off I could park the mower, shut it down and be able to restart it later or the next time I mowed. I report this to the dealer where I bought the mower and they said there was an issue with the safety switch. They said they knew about the issue and would order the part and get my mower fixed. I never heard from them and just dealt with the issue through the season.
In October I was still dealing with the issue and ended up with the mower totally not starting. I called them and they said they found the part on the manager's desk... Said they must have forgotten to call. So they came and got the machine. Over a week later I still had not heard from them so I stopped by the dealer. Only then was I told they lost the part in the 4 days it took for them to pick up the machine and had to order another so they could fix the problem. I finally got the mower back and was able to use it for one cut. A few weeks ago I got the mower started and ran it for not even 5 minutes and the issue was happening again. I managed to do most of my work with it but then it cut off and I had to get help pushing the mower back to the driveway because it just would not start. All this with only 110 hours on the mower.
Another week has passed and I called the dealer. They said they are waiting for a new wiring harness. They found a place in the wiring where they were smashed and look to be soldered back together. Kubota was saying the owner must have done this... The service tech said he had to remove the tank to even find this issue and he states he told Kubota there was no way the owner would have or could have done this to the wires. How scary is it that I was riding around on a machine where the gas tank is under the operator seat and there are smashed and soldered wires under it? Totally a safety issue to have wires under a tank and have them soldered. Now here I sit with a 4K dollar loan on a junk machine.
Reviewed Nov. 3, 2016
We have a 2014 9960 Kubota 4WD front end loader. This tractor has given us problems from day 1!!! It has only 485 hours right now. About 2 months ago, it busted a steel hydraulic line, the dealer's service manager told us the cab would have to be lifted. The total bill for replacing line was $1285. In 60 days, the same line ruptured again. We had our mechanic to remove line, which took approximately 20 minutes. We called dealer, Appling Motors in Baxley, GA. Told them. Their job lasted approx. 2 hours. We braised the line and replaced it. Approx 20 more minutes. They charged us 8 hours at $85/hour.
Never buy a Kubota Tractor or you will be ripped off!!! We also have a 3360 and we are selling this piece of junk at an auction for whatever it brings. We feel Kubota has ripped us off for about $40,000 on these 2 tractors. Want to share this... NEVER BUY A KUBOTA TRACTOR!!! We also had a R1100 ATV and dealer ripped us off for $1150. For air conditioning compressor. Although the machine had 300 hours!!!
Reviewed Sept. 26, 2016
DO NOT BUY ONE. IT'S NOT WORTH THE MONEY. I purchased a new Kubota RTV900 Diesel 4-wheel Drive. Paid about $4000.00 more than other models/brands because I thought I was getting a higher quality machine. Don't waste your money. I am retired... 37 years auto and heavy equipment repair. What Kubota has done is make the parts on the RTV to fail. They do not put grease fittings in their U-joints, do not put fitting in the rear axle shafts so it makes it impossible to remove without destroying the shaft. Check with a Kubota dealer. Then they charge about 4 time as much for the parts.
Reviewed Sept. 5, 2016
We bought a Kubota riding tractor 3 summers ago and we have had nothing but problems with it. The drive belt broke because the pulley is PLASTIC and the mower has been hard to start for the last 2 years. The John Deere dealer just called and said that there is another plastic piece that goes into the carburetor and it is broke. This part can't be replaced -- you have to buy a new carburetor??? At a cost of $500 parts and labor. The belt and pulley was over a $500 repair. When does it stop?
We will never buy another Kubota product. We also had to put a new battery in it the 2nd year and guess what, only a Kubota battery fits or you have to alter where it is screwed down. We tried several lawn batteries to find that we had to buy a Kubota battery at $90. I guess if you build mowers that have plastic parts and only uses your batteries and belts only -- your company will get rich at other people's expense. Never EVER buy a Kubota product!! They are junk. This lawn mower cost over $5000 and is only 3 summers old and spends more time at the John Deere dealer for repair - and OH that is because the dealer that sold us the Kubota has no time to repair our mower as he is too wrapped up in fixing large farm equipment. They did not stand behind what they sold at all. Thanks to John Deere for getting us up and running each and every time with a smile. I will buy a Deere soon as this mower will just keep on breaking down.
Reviewed Aug. 26, 2016
In June 2016, I purchased a brand new Kubota Tractor LA525, in Westminster, M.D. After 9 hours, the tractor began to display a code PO336. The tractor would just shut off. I went to the Kubota dealer from which I purchased the tractor from, and explained what was going on. The service manager said "How long can you go without your tractor?" I advised the service manager not long. They came and picked up the tractor. They have had the tractor now for over two weeks. I called the service department after five days of hearing nothing from the dealer, and they advised that they were still working on it.
After another 5 days I called and the service department said that they had someone from Kubota coming in to look at the tractor. I told the service manager, I had twenty six acres that needed to be cut. "He told me let me see what I can do." The easy part was buying the tractor. The hard part is getting the service department and Kubota to fix it. Westminster Kubota has the WORST customer service. Don't buy a Kubota from them. In fact I will never purchase another Kubota product again.
Reviewed Aug. 13, 2016
I took my Kubota B2620HDS in for warranty work. After only 26 hours on tractor had to take it to different dealer than where I purchased it from for repair work. They keep my tractor for a month then told me it was fixed. After I got it home I found it was not fixed. I called other dealer and told them about the problem. He told me no big deal, to bring it in. That was 6 weeks ago and I still don't have my tractor back. I filed a complaint with the BBB.
In two days someone from Kubota call me wanting to know how she could help me and what the problem was. I told her how her dealers were jerking me around just because I did not buy it at their dealership (because they did not have the model I wanted at the time). She told me that was not the way they are suppose to treat me and she was going to take care of it. That was two weeks ago and I have not heard from her or the dealer that has my tractor. I just want to warn other people who are planning on buying a new tractor. Once Kubota gets your money they do not stand by you. You are at the mercy of the dealer to make repairs when they feel like it.
Reviewed Aug. 5, 2016
I bought this mod, brand new in Mar of 2014! In Apr or May the main bearing went out of the eng. Took it to the dealer - they replaced whole engine. From there it was downhill - Blade assembly, clutch cable, clutch, carburetor, PTO switch (2). Had it serviced back in Nov., didn't use it until mid March. It has been in the shop 5-6 times this year. The dealer has been nice by coming out to take it back in for repairs each time to Knoxville, Tn from Sevierville, Tn, but it not what I expected after having 2 previous Kubota products. It still has 1 1/2 years left on the warranty, but what will happen when the warranty runs out after 4 years? I'm stuck paying the whole bill. When you spend $5,000 on a pc of equip. it should last more than 2 years!! It's a Lemon I think!!!
Reviewed Aug. 3, 2016
Few months ago bought a new L4240 with BH92. The Arm of BH92 is off center when parked. It's to the right when you see it from the back of the backhoe. Called the Kubota dealer David Evans Group in Brendale, Queensland Australia, and the manager says it is all right and does not want to provide any document to support what he's saying. He has a short tempo and elegant way of communicate with the customer.
Asked for a 400 hrs services for my BX1800, but they have my machine a heavy full scale service, not a scheduled 400 hrs one. It more like a 600 hours service or 300 hours service, but the correct one. They admitted there are internal management errors and it's computer system fault, but they still charged me in full. Things are still pending now. Things must go to Fair Trade ACCC if Kubota Australia does not handle this right. Kubota has a very bad quality control and products services on its dealers and no auditing activity at all. Now is considering sell all to change other brand.
Reviewed July 12, 2016
Kubota dealer assured me they could diagnose my hydraulic system to determine if a Kubota added front valve was damaging the expensive backhoe seals on my $30,000 L3940 TBL tractor. After in shop, they insisted on replacing the seals first, even though the backhoe can be bypassed in under 10 seconds with the quick connect hoses that allow easy removal of backhoe. After $700 charge, the dealer refused to even look at the problem, I described in great detail to the service department and talked to the mechanic in person about the problem which I requested in writing.
They seemed to NOT KNOW HOW TO DIAGNOSE the problem. After pushing them to diagnose the issue failed. I went up the management chain only to find rude and sarcastic employees at every level, including Kubota's Southeast Technical Support manager, Dennis ** (Atlanta). Mr. **'s boss, Richard ** said I should take it to a dealer that installs the suspect valve (WR Long) that Kubota installed on my tractor. The dealership is listed as a dealer for WR Long. I filed a BBB complaint which Kubota would not even address.
I was over charged the quoted pickup/delivery fees and they replaced an additional valve kit that was in working order. Kubota never apologized, admitted anything, or fixed my ongoing issue (over a year). Tractor is now out of warranty. The other 3 area dealers seem to be 2 months backlogged and are unable to schedule me for service after discovering an open Kubota ticket. The dealer who sold me the tractor will not rectify unless I spend $1200 in pickup/delivery charges, even though they delivered the tractor to me for $300. Dealer and Kubota Corp. seem to have a business model that puts the consumer at a great disadvantage.
I did not see the service ticket until after I paid the bill over the phone, to get my tractor delivered. They wrote the ticket up to justify what they did, which was not what I verbally and in writing requested. After Kubota gets your money, you may just be on your own. Just look at all these complaints on this website. If you do buy a Kubota, make sure you have a reputable dealer that will stand behind your expensive equipment. And don't expect to get warranty work done without a huge hassle. Kubota believes it is your fault, first.
Reviewed June 7, 2016
Sent tractor for service, did not repair and hood down and inoperative. Cannot service and dealer wants me to bring it in. I have no trailer. They want to charge me to repair what they broke. Cannot service tractor, cannot use tractor. Still smells new. Just sitting there but still making payments. DO NOT BUY KUBOTA.
Reviewed May 9, 2016
I purchased a Kubota L6040 tractor from Kubota, and financed it through their credit corporation. When making payments I noted they would not allow you to make a payment on the date you actually make it. They would only allow you to post a date approximately two days later. I paid on my tractor for 84 months. The initial cost was almost $31,000. I was late with one payment due to paying the payment online, and when I made the payment you have to also click authorize. I forgot to do that on one payment, and didn't catch it until it was 30 days past due. This is the ONLY payment which was late. They reported this to the credit bureau. I contacted the Kubota Credit Corp., and explained it to their personnel who agreed with me. They forwarded it to their management, but they would not change anything regarding their report. I will not purchase another orange tractor for that purpose.
Reviewed April 17, 2016
Front Tires will not seal due to rotating on the rim. Purchased 12/2014 and first month had issues. Dealer/said BX25 had too much torque for the small front tires when operating in 4 wheel drive. At considerable expense, I have taken the tires to a professional tire shop multiple times and they have used every trick in the book to seal the tires, including installing tubes. The tire rotates pulling the valve stem off of the tube. Many BX25 owners seem to be having these same issues. Imo, there should be a recall issued and replacement with heavier duty front tires... Tractor was purchased at Nelson Tractor Jasper Georgia – Nelson Tractor Company, nelsontractorco.com/nelson-tractor-jasper-georgia/ Phone: 678-454-2900. Fax: 678-454-2918. 292 Interstate South Drive Jasper, GA 30143.
Reviewed April 7, 2016
We bought a 2015 SVL90-2 in May of 2015. A 2 weeks later it starting cut off in the middle of working and flashing codes. Took to the dealer 3 times and was not fixed. Technician came out to the jobs 4 times still nothing. We have not been able to run the machine for 2 solid work days only 2 weeks after we picked up from the dealer. Very dissatisfied with Kubota and the dealer.
Reviewed March 19, 2016
On an L series Kubota, tractor Two brake failures on hillsides mowing in light blackberry briars, in combination with the only suspension tractor seat that ever bottomed out with a hard back jarring thud, have left me with back pain. The dealer has done the most he could for us and has been excellent. The poor design and quality of the tractor is the problem. Total Junk, never had this problem with a red or yellow machine, only this piece of crap orange one. This tractor was specifically bought to do this mowing and failed.
Updated review: March 15, 2016
Its all about customer service. Thanks Henard Utility in Searcy and Tim at Kubota.
Original Review: Feb. 7, 2016
A brand new tractor BX2370 was purchased from McClung Equipment in Mountain View, Arkansas in June of 2015. The tractor was delivered with a flat tire. The delivery man just shrugged his shoulders and drove off after unload. These two front tires have subsequently never held air overnight and need to be refilled every morning. Within a week a bolt of the type used on the tractor was found lying under the unit in my storage area. Extensive inspection of the unit could not determine its origin.
At 100 hours the oil change was scheduled at my home shop. The oil filter was removed and it was immediately noted that this filter has never had oil flow through it. I repeat, this is a dry filter. No oil has ever flowed through this filter. This is a factory installed filter. This is the only time this filter has been removed by anybody, to my knowledge.
A trip to McClung Equipment to look into this serious anomaly resulted in the dealership and its mechanic flat out denying it was a dry filter. I must note that it is blatantly obvious that oil has never flowed through this filter. How a supposedly competent mechanic can deny anything but that conclusion is beyond comprehension. The owner and mechanic time and time again argued the filter issue to the point I knew I was being blown off.
This incident has been reported to the Arkansas Attorney's General Office of Consumer Affairs. I still await the conclusion. Meanwhile I have a literately brand new Kubota BX2370 sitting in my shop with a compromised engine. There is no way of telling what damage has been done to the unit now, or how it will fare up after several thousand hours of operation. Is my warranty void? Who is responsible? Why will the dealership not recognize the blatantly obvious? What kind of mechanic is this person? It is impossible to get a human being at Kubota. Every attempt to contact this company ended in voice. Both run around. These are the facts as I know them. You be a judge. What do you think?
Reviewed Feb. 2, 2016
I purchased a new 2015 Kubota SVL 90 track loader. After a few days of operating a forestry attachment, the wiring harness, air filter housing and other rubber components melted down and caught fire. Kubota Corp denied warranty coverage because they claim that fire damage is not covered by Kubota's warranty contract. A month after paying $60,000 cash for this Kubota product, it is worthless. Kubota has refused to repair the unit, even when I offered to pay for the parts and repair, so I can get back to work. Kubota Corp representative stated no warranty, no repair, no return, no replacement, and no refund.
Reviewed Jan. 31, 2016
After purchasing my Kubota tractor BX25 from Ricer Equipment in Jackson, Ohio my front left tire came off the rim. I contacted Ricer Equipment and they advised to just put air in it, which I did. After this the tire would go flat after setting for 2 days or every time I used it. After calling Ricer again I had to take the tire to them, which is 1 hour away. They resealed it and sent it home, which it never fixed the problem and now the right tire started doing the same thing. After calling Ricer back the own advised there was nothing else he would do. After letting him known that my tractor had less than 2 hours on it he advised to bring it back down, which I did and had to leave it there.
After a week I went back to get my tire and it was not there. They had taken it to a tire shop and advised me it was my responsible to pick it up. Now I have just paid them over $20,000 for this tractor and already their customer service is really bad. After going to the tire shop I am told they out a tube in my tire and was told that my rim was bad and that it would never hold air. I just was not going to settle for this, so I contacted Kubota main office in CA.
Here they gave my complaint to the Grove City, Ohio headquarters, which the guy called me one time and never would call me back. Well back to the CA office I went and after approximate a month the guy from Grove City call and continue to tell me they was going to do this and after that it was my problem. Good customer service Kubota. Not. Well finally in about a month my wife had to take both tires to Ricer Equipment and they gave her two more tires, which turned out to be used because the rims were all scratched up and had big dents in them. To this day Ricer Equipment or Kubota had gave me new tires for the tractor that only has 14 hours on it and today the air valve stem blow out. I will never buy from Ricer Equipment or Kubota Tractors.
Reviewed Jan. 14, 2016
I purchased my Kubota RTV 900 in 2006, used with 40 hours of usage. Ten years later, it has 700 hours on it now, and the only thing I have done is to change the oil, hydraulics, coolant, battery, filters, and put a new set of tires on it. Oh, and I of course have greased the grease fittings bi-yearly. It has been a wonderful machine and a joy to own. I never thought a piece of machinery to improve my life so much as this one. I use it everyday hauling logs, riding and maintaining trails, and putting in food plots. Now, after 10 years of service, the front CV axles need replacing. Considering what I have put her thru, I am blown away they made it this long. $240 for two new CV axles, and I bet you she'll be good to go for another ten years.
We have great dealer support in my area for Kubota products. I know several folks who use their farm tractors, and they love them. One farmer had issues with his, but it is 30 years old. Also, he doesn't take care of his stuff. Henry County Schools has outfitted their grounds crews with Kubota zero turns, and they have ran circles around the Grasshopper machines they were using. Kubota makes great products. I do hope others here find better dealer support. I personally have had great experiences with them. The only con I can think of is that their parts are pricey as well as their fluids and filters. I have to buy service products online. The local dealer will rob you with the markup on their wares.
Reviewed Dec. 29, 2015
As a long time owner of Kubota products, we thought our purchase of an SLV 90 was a no brainer. We should have done our homework because evidently there have been problems with the hydraulic pump for the lift cylinders. After about 500 hours we noticed a reduction in the lift capacity. So we replaced filters and fluid in the hope that this was the problem. Unfortunately it only got worse. After some online investigating we found many other customers with the same problem, so we brought the machine back to F&W Equipment in Orange, CT. They told us Kubota would replace the pump, so we thought they would stand behind their product because they obviously had a problem as evidenced by other complaints about the same problem. Well when we went to pick up our machine at F&W Equipment in Orange, CT, we were hit with a $4000.00 bill for labor.
I expressed my dissatisfaction at the time and was assured by the sales manager that the service manager would contact me as soon as he returned from Arizona. Well almost two months later and not even a phone call. I would encourage anyone thinking of buying one of these machines to think twice and do your homework, and certainly consider where you purchase your machine.
Reviewed Dec. 16, 2015
Bought a L3901HST at Marshall Machine. Salesmen said he would set the tires up wide for delivery. I received delivery and later that day realized the tires were not set up as stated they would be. I'm disabled so this is a big deal for me to set up. Approx 100 hours into operating the tractor it started knocking worse than a door to door salesman. Three error messages popped up which another dealer said were allegedly not seen when they worked on the tractor. They have to remove the engine (believe it threw a rod) and are not sure when I will get it back. I am in the middle of a 4 building construction project which has come to a halt. Does anyone know the # for John Deere?
Reviewed Dec. 13, 2015
Just remember when you give Kubota $19,000.00 cash for a tractor that they are doing you the favor. I was in sales for fifteen years and I have never seen such arrogant non-customer service; very indifferent and rude. The national customer service is no better. I am very sorry I ever bought a Kubota. The day after I bought the tractor a cotter pin fell off and I asked the salesman if he could mail me one and he said, "That is not our policy. You can buy one at Tractor Supply for a dollar." This is the day after I gave them $19,000. The icing on the cake was when they sent me some tacky Christian card telling me I should thank Jesus. For what? I gave them the $19,000, Jesus didn't. Please don't make the same mistake I did.
Reviewed Aug. 31, 2015
I bought a new bx2370 a month ago. The dealer Abingdon equipment delivered the tractor. I did not notice a dent in the right side. When I was bush hogging a few weeks later my tach quit working. I stopped and found out the fuel pump wiring was pulled out of the harness. It is a bad setup. I contacted the dealer and Kubota and it's all on me to fix. About 7-800 dollars for a new harness because they put the pump and harness under the tractor to be hit and damaged by brush or whatever you pass over.
Reviewed Aug. 31, 2015
My tractor had about 20 hours on when it overheated while cutting my lawn, the yard is about one acre. I immediately stop the engine when I noticed the heat is up. Some time thereafter I took it to the dealer, he told me I abused it and they have lots of similar cases. I was blown away by the service manager's aggression. At the time of purchase I paid a significant amount extra for a extended warranty, something I was immediately told that it's not covered. I have cut the same grass for more than 7 years with a small Sears model (and it still runs). The Kubota dealer mentioned it will cost me at least $400 to look at it and they will have to replace the radiator. I decided the Kubota's warranty is worthless anyway so I replaced the radiator and thermostat myself. It did not overheated since.
However now after several year I smell some antifreeze when the engine runs hot and I suspect it's from some gasket damage from the overheat a few years back. The engine runs fine though. I just make sure the coolant reservoir is always filled, there are no signs of overheat. I have a technical background and I am convinced the original radiator or thermostat was defective since manufacture. Something worth mention, I had to park the tractor outside for a few months and the panels and gauges are now badly sun faded. Even after replying to the new customer survey I received Kubota support is non-existent, the extra warranty is worth nothing. I have seventeen other vehicles of which I mostly service myself none have any problems. Spare yourself the frustration, find another brand with reliable products and something call service.
Reviewed Aug. 1, 2015
Purchased BX2370 from Murphy Family Inc. In the first year of use the LA2411 loader bucket has been broken three times with less than 250 hours on the machine. Have complained to Paul ** & Jeff **, Asst. Div. Service Mgr., Groveport, OH, Phone 614 835 3817, **. The bucket has broken again and no one will reply to my e-mails. I am requesting to have the bucket completely replaced. I feel this is a lemon.
Reviewed July 27, 2015
We purchased this BX2400 tractor brand new from Dorr's Equipment in Bangor Maine. Ever since we purchased it the oil that dripped under the foot stand plus the floor stand broke the first 6 months we got it and Dorr's told us they would order a new one and replace it. Last fall I was in their parts room and the person who helped me told me that it is a power steering that is leaking and they have had a lot of problems with this on that particular tractor. That is the first time anyone has told me anything of that sort. We have a Kubota Dealer in Presque Isle but I would not take anything there to be fixed, that place is overcharging and takes forever to get anything done. I like the BX, it is a good tractor, but right know we can't even use it for you can't keep any oil in it.
I purchased this tractor, made all my payments and get letters all the time wanting to sell me a new one. We have a 2 HST 72 that was more hydraulic than this tractor this one has but no one ever wanted to fix the problems so why would we even consider buying another tractor. We have owned 3 new Kubota's in the last 20 years and if you ever want to sell me another one someone need to fix the oil leaks and the floor board that they told me they would come and get the tractor as soon as it came in.
Kubota has a good product but I tried out a new New Holland and I have to say I was impressed except for the hydraulic strength. Can someone please tell me why my tractor has never been fixed? It has not been because I have given someone a hard time. I was promised but no one ever carried through. I like a Kubota tractor and I know several who have them but they all tell me "you have not used me very good" and that could be a cause for them to change when a next new tractor is purchased.
Reviewed July 18, 2015
I own a BX2370V purchased from Marshall Machinery in Honesdale Pa. (A great dealership) With about 200 hours on it, a problem with the loader control valve developed. I contacted a more local Kubota dealer to save money on the trucking fees. That dealer is Pocono Power Center in Swiftwater Pa. (Not a great dealership) The tractor was still under warranty or I would have fixed it myself. On June 29th the tractor was picked up at my house by Pocono Power Center. On June 30th I received a call saying that there was something wrong with the loader control valve and that it's about 5 hours work to take it apart and that they would let me know what they find. I heard nothing back from them. So on Friday July 3rd I called and left a message because no one answered the phone.
I called again on Monday July 6th and was told that a service technician hasn't been in since Tuesday June 30th but he is due in the next day which would be July 7th. I made several more calls and on one of those calls I was told that they just got approval from Kubota to order a new control valve because the parts to fix the valve are not sold separately. On Wednesday July 15th I was told that they just got the new control valve in the day before and they should be able to get it done the next day. It is now Friday July 17th and I was told I wouldn't be getting my tractor back today and that the service department doesn't work on Saturdays.
To date they have had my tractor 22 days. This is an unacceptable amount of time. I am extremely frustrated that they have had the new valve for 4 days now and have not yet put it in. When I spoke to the manager he said since I didn't buy it there it wasn't a priority. I recommend that something be done about this dealership. I love my tractor but will never buy another Kubota because of the crappy service provided by this dealership.
Reviewed July 17, 2015
I had rear main seal replaced by Kubota a year ago and it started leaking again and blew out all the oil and overheated! Now I need to replace engine. Shouldn't a seal last longer than 1 year?
Updated review: Oct. 19, 2015
So I contacted Kubota direct and after two attempts [the first one was a bit of a rant]. I was contacted by the factory rep, Matt; he told me he agreed with the dealer, but he would be willing to look at photos or video. I sent him several photos and explained the damage was not a result of abuse but a defect in manufacturing. 6 welds across the back had broken and caused the fractures.
He responded and we met at the dealership about three weeks ago. He examined the mower deck discovering that the bearings in the mandrills had enough wear to cause the excessive vibration.
After submitting a pre-authorization, Burke Equipment decided to give a full refund plus new blades and belt. Also, the mandrills were rebuilt.
It pays to be patient and go through the channels. I should also point out that if you look up stress fracture on Wikipedia it is not recognized as a legally binding form of damage. Physicist disagree.
So if you have a warranty issue, take photos of your damage, do your research, be packet, post on Consumer Affairs. Over 13000 views. Your business is valuable.
Original Review: July 17, 2015
I purchased my Zero turn lawn mower from Burke equipment in Delmar De. on 04/28/2014 and it operated fine up until 07/09/2015. I have cut a lot of grass over the years and speak with plenty of experience with wear and tear. If you look at the picture of my "commercial" grade mower deck with a 48 month warranty, this is about as unlikely as it gets. I was about to make my last pass cutting my brother's yard when it sounded like I had picked up a piece of plastic with the blades. I disengaged the mower and raised the deck. To my disbelief the deck around the pulley/mandrel assembly was torn apart. Not only had the deck fractured, the K lift assembly had sheared off the connecting pin and ripped the deck lift attachment apart.
Afterwards I found several other fractures on the deck. I had changed the blades about 1 month ago and never noticed any fractures or broken welds. Kubota denied the warranty and this is costing me about $1000.00 on top of the $6000.00 I paid for the mower. I haven't gotten the parts in and I am having the dealer repair the K lift. I will make updates if necessary. In conclusion I would not recommend buying a Kubota product. I paid a premium compared to the competition's product. Kubota does not hold up. It isn't worth what you pay for it. They don't stand behind it.
Reviewed July 6, 2015
Kubota 500 fuel pump - We bought new, had recommended service at 50 hrs then had trouble starting. Returned to service dept., charged $125 & was told it was bad gas! Problem still not fixed, returned to service dept. - now recommends replacing fuel pump ($415 without labor).
Reviewed July 3, 2015
I bought a new SVL90-2 Kubota CTL loader with a industrial grapple. The hydraulics for the grapple run so hot that the heat goes through the entire hydraulic system. It got so hot that I burnt my leg on the console that you drive the machine from. The dealer is try but Kubota has done less than nothing.
Reviewed July 1, 2015
I bought a Kubota tractor in 2013 October and called today to make a appointment for a small leak on the front axle, the tractor has 93 hours on it. First thing they say is it a wear part and that it is not under warranty for 2 years. So what is a wear part, pretty much anything on the tractor I guess so the warranty is crap. I even called corporate and they said they would see what they could do. I was smart enough to go and talk to a sales rep about a new tractor at the dealership, guess what, he says the new one is covered everything for 24 months. So when I revealed what I was there for, his knowledge changed and said "well it is up to the service dept."
Kubota needs to get it straight, does it have a warranty or not? I will be contacting the Better Business Bureau in Kansas to make a complaint even though after arguing with them they are now going to fix it. I love the tractors but this is just robbery to make a 2 year bumper to bumper warranty and then try and refuse to warranty anything. This is not a wear part either, it is a cap plug on the bottom of the right side of the from axle that takes a o-ring to fix. I will never buy another tractor with Kubota on it. This occurred at Coleman Bonner springs KS.
Reviewed June 14, 2015
My Kubota bx 2660 is three years old. 250 hours of use. Began to run very rough. I changed the fuel filters and bled the injectors. It ran good for a few hours then the same issue. I called the Kubota dealer and was told it was a fuel issue and to drain the tank and replace the fuel filters. I did that and it ran for a few more hours and again the same issue. The dealer suggested replacing the fuel pump. I did that and the fuel filters again. It ran great for a much longer time than when it got to less than half a tank of fuel it started the same issue again. I filled it with fuel and it is running good so far. I'm stumped. I would not think this should happen in 250 hours of use. I will never buy another Kubota tractor.
Reviewed June 5, 2015
This is a 24HP gas model with a 60" Mower deck and electric steering. This has been a great machine up to 2010. The electric steering has developed a flaw where it is continually receiving a signal to turn right. I have spent over $1000 to have an onboard computer replaced. No change. I got the old computer back as a paperweight even though the new computer changed nothing other than make me out $1000. The dealer returned the machine stating that it was fixed. Not true. The dealer now has no idea how to repair it. They say they have been in contact with Kubota for assistance. None has come yet. I have written to Kubota asking for assistance. They have not responded to my letters.
I asked the Kubota dealer if Kubota made a model that was similar to mine. I require the power steering. They said no! Only models with 2 cylinder Kohler engines in them and no power steering. I asked if Kubota made a machine that my mower deck and snow blower would fit. The dealer said no. After checking the Kubota website the model GR 2120 is a replacement but with hydrostatic steering and a diesel engine. I am certain that the hook ups for the accessories is the same as mine. They did not want to deal with me. I figure they did not want a trade-in that they couldn't fix.
Reviewed June 1, 2015
I purchased a Kubota tractor, the dealer was effective on the phone and when I went to complete the sale, they were horribly incompetent and acted if they could care less if they sold the unit. I went for the Kubota 0% which has been even worse to deal with because like the dealer, they want you to blindly sign and the contract is loaded, 20 pgs with legal BS suggesting very questionable remedies and requirements in various possible future events. That said, when I inquired about having to sell the tractor and my option to have potential buyer with good credit assume the contract and make the remaining payments, the Texas office gave me much trouble over it. The person I spoke with was full of herself with a God complex issuing judgement day and assuring me that they could take up to 6 weeks to decide if they would even consider, much less allow it.
After reading the posts, I could only speculate that rather than I replacing my credit with another payee, they would rather force a foreclosure and sell the loan off to one of their shareholders buying negative assets. What a Ponzi scheme this practice is. And in closing, the sale is smooth but once they got you, the dealer and the other Kubota agencies (credit, warranty ,insurance) treat you like a cheap ** to be ignored and abused.
Reviewed May 14, 2015
I purchased a new L3400 Kubota tractor in 2006. The unit currently has approximately 450 hours and is garaged except during the summer season when used. During the first year of use I experienced difficulty when attempting to disengage the PTO. The PTO engagement switch is located to the right and just behind the operator seat. When engaging the PTO the switch lever is moved back, pulling a multi-strand metal cable housed in a vinyl cable housing, which pulls an engagement lever mounted on the tractor engine housing. The problem is that when attempting to disengage the PTO, the flimsy cable kinks instead of pushing the engagement lever forward to disengage the PTO. When this occurs I must shut off the tractor with the PTO/implement still engaged and manually access the engine mounted lever to force it forward to disengage the PTO.
I complained about this to my dealer, who advised that Kubota had redesigned the switch. I purchased the "redesigned" switch and bracket assembly and installed it. It was virtually identical to the prior assembly and predictably performed no better. It appears the replacement assembly is now also close to failure and I need to replace the cable once again (eventually it breaks where the cable "kinks" during attempted disengagement).
Kubota can fix this poorly designed and dangerous switch by 1) using a single strand, stiff cable instead of the current multi-strand cable, or 2) putting a tubular housing around the cable at the switch end to prevent the cable from kinking when disengagement is attempted, or 3) mounting a stiff spring to the motor housing and connects to the engagement lever that has sufficient force to retract the engagement lever to the disengaged position when the manual switch is moved to the disengagement position.
While I have been extremely satisfied with all other aspects of my Kubota tractor, as a customer I am extremely dissatisfied with how Kubota has pretended the PTO switch is not a big enough problem to warrant a simple re-design. The inability to disengage the PTO and any attachment being operated off the PTO is a significant safety problem that could easily result in severe injury or death to those operating the tractor or who might be attempting to disengage the implement.
Perhaps Kubota expects its customers to come up with the ad hoc responses to its defective engineering as I have, but this problem (i.e. expecting a wire rope cable to push a stiff lever) is so obvious and potentially unsafe that Kubota should address it. I post this notice because I believe other owners of this product should be aware of the safety issues the PTO switch presents; to provide suggested solutions to mitigate the injury risks involved; and to motivate Kubota to do more than sell so-called "improved" replacement assemblies that don't resolve this potentially serious problem.
Reviewed April 19, 2015
I have had BX25 for four years, use it all the time and it is a real workhorse. Just bought a 0 turn mower and it quit working the first time I tried to mow. Everyone that I know that has a Kubota really likes them, but the service from the dealer is horrible. I broke a small hydraulic line then they said ok in a week. When came back they had not looked at it and said it would be 3 more weeks. I have a larger and better equipped shop at my house than the one in Seguin Texas. It took longer to drive into town a get the part than to do the repair. I suggest that you find an independent shop to work on them but the machine is very well built.
Reviewed Feb. 27, 2015
We have over twenty years experience at Roadside Grass and Light Brush Cutting, and all that time used an older model Ford Tractor. Because of its dated appearance and because we thought a newer tractor would be easier to operate, we purchased a Kubota. We asked the staff to make sure the tractor we would purchase would be able to hand the work involved before we made the purchase, and initially there were a few repairs that were honored by the company.
However, when a very large repair was needed, ($11,000.00) the warranty was refused. The reason given, that we had a similar repair already, and it was assumed the operator was travelling too fast or hit something. Never in the twenty years, did we have a repair anywhere near the cost of this repair by Kubota, which we will now have to pay. We have been left with the impression that Kubota is fine for someone who wants to play around the yard, but we would not invest in one again for real work.
Reviewed Feb. 3, 2015
Bought a new SLV90 skid loader in May and they have a warranty on the tracks for 1000 hours and they are supposed to replace the tracks for free if they wear out before the 1000 hours or a year, whichever is first. The tracks did not even make it halfway. At 500 hours they were already showing signs of problems with the cables inside the tracks starting to come apart. By 600 hours they were completely trashed. Submitted a claim for the warranty on the tracks and of course, it was denied. Tried to fight the denial and appeal it, again denied. No explanation, no discussion. The dealer just said they are calling it a wear issue and not a faulty track.
First of all, it is obvious from the pictures that you can see where the cables inside the tracks have broken allowing the tracks to come apart. Secondly, SO WHAT if it is a wear issue? They certainly didn't wear anywhere close to 1000 hours or a year. We have been fighting this for a month now. Well within the year and 1000-hour warranty, these tracks are the picture of a claim that should be warrantied. There has been no work performed with this machine except basic clean up on a project site where utility lines were laid. Nothing abusive, nothing out of the ordinary for what this machine is designed for.
The attitude from Kubota is you signed the agreement to buy it, so you have to pay every last penny you owe for the machine, but we do not really have to hold up our end of the deal and warranty what we said we would. In fact, we don't even have to explain ourselves. That's just how it will be. The dealer that we purchased the machine from has said, "ABSOLUTELY these tracks should be warrantied, but that Kubota is denying ALL track claims to anyone." Apparently several people have had the same experience and the dealer told us the claim would be denied and we probably wouldn't get them warrantied even though they should be because that is how Kubota is dealing with all of these right now. This is the same as lying and stealing from their customers.
This is false advertising as far as I am concerned. If they have no intention of warrantying anyone's track claims, they should not be advertising a warranty on the tracks at all. Now I have a machine that is down that can't perform, that I STILL have to pay for each month, AND now I have to rent another machine to take its place until this is settled OR buy another set of tracks and basically Kubota gets off scot-free without having to keep their bargain. There is not a better example of tracks that SHOULD be warrantied. I am mad as can be that I have to pay them for what I agreed but they seem to think they do not have to come through with what they agreed to do.
Reviewed Jan. 9, 2015
What a lemon! Most switches have quit on my Kubota TG1860G and now the tranny is finished. Have 700hrs on it, the last 4 years have been a struggle to keep it going. Replaced all oil with Lucas tranny fix - got me the 4 years extra. Dealer says I need a new tranny $2400. Tried to get one from Hydro-Gear (manufacturer) but are discontinued. Any chance anyone has done a conversion with a better tranny or rebuilt one of these? Yes, I know everyone's 1860 has the same problem but Kubota does not care.