Kubota Reviews

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About Kubota

Pros
  • Versatile for various tasks
  • Affordable used equipment
Cons
  • Frequent mechanical issues reported
  • Poor customer service experiences

Kubota Reviews

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    Page 3 Reviews 40 - 240
    PriceRates

    Reviewed Aug. 31, 2020

    I've had my Kubota for 5 years and it has never had any mechanical issues. I mow 1.5 acres of regular lawn and 4.5 acres of field grass/weeds on rough uneven ground. The bagging system works great even with wet grass, and the mulching system performs well even on the field mowing. The engine still holds original compression test pressure and there are no oil leaks. Handling stacks up to any other in price range! It's a tough and dependable mower.

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    Reviewed Aug. 30, 2020

    Kubota makes great machines for perfect fields. It is not the greatest over harsher lawns due to their deck hangers which are solid mounts that use fine thread bolts to give you your height. I do wish they would make a secondary chain deck hanging system since not everyone is mowing a golf course.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed July 6, 2020

    I have been very happy with my Kubota tractor functionally and generally happy with the durability of it. However I recently had the hydraulic hoses to my loader fail (they had been rubbing together and worn through). The tractor is older and these things are bound to happen. My complaint is that I have had one of the hoses on back order from Kubota for 5 weeks now. Originally they said it would be 2 weeks, then it was 3-4 weeks, and now when the dealer called them again today they said it would be another couple weeks (subject to change). This is for a hydraulic hose. I am not sure if they are waiting for the slow boat from overseas to bring it over or what. When I replace my tractor I will go with an American made one so I can get parts when I need them.

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    Reviewed June 7, 2020

    I purchased a lightly used (24 hrs.) Kubota ZG127S zero turn mower. Everything was peachy and doing well for the next 60+ hours. Now I've reached 165 hours on the ZG127S and after numerous repairs I will never own another Kubota product again. (and I just sold my L35 tractor yesterday). From inferior engineering to Chinese assembly techniques, where all the praise for Kubota products originates is a mystery to me. Fortunate for me the Kohler engine and the hydros have been trouble free. Thank God they're not Kubota products. From the headlamps TAPED to the frame to the blade clutch assembly held in place with a thin strap of metal (chinese assembly technique), this Kubota's a joke that's not too funny. "Back in the day" Kubota could be proud of their product but not in today's world.

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    Customer ServiceCoverageMaintenanceStaffTimeliness

    Reviewed May 19, 2020

    I purchased a 2018 8028T. I bought this model with the one point hitch. I pull the machine behind a pickup to move from field. The hitch has broke three times now. First time Kubota fix it under warranty. The second time the dealer gave me parts to fix myself. Kubota would not do anything to help. It is broken again and is making the machine useless. I am trying to redesign the hitch to work both ways. 2 point and one point. I feel that Kubota should step up and help with this problem. I have complained to my dealer and written to Kubota with no response. Very unpleased. Ken **.

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    PriceMaintenanceRates

    Reviewed May 12, 2020

    I ordered the crazy priced hard door kit for my RTV. What I got was a door kit put together from likely return defective parts. RH door strut bracket was bent wrong not allowing the hinge plate to be installed until considerable work was done. RH door decal was placed wrong 3/4” too far forward protruding from the inset area it fit in. It also had severe staining spots on the vinyl.

    LH door decal was 1/2 way off the door hanging there, which required removal and reinstallation. This is unlikely to hold on for long. And you have to buy new outside door shells to get the decals they are not sold separately! The window scratched from the assembler leaving his 7/16 deep well and drill adapter in the window and shipped with it rubbing the plexiglass all the way from California to Montana. And then for 2200.00 they forgot to put the keys to the doors in! Really? What a joke. Don’t get fooled by thinking oh well their parts are crazy high priced but likely worth it. They are not.

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    Punctuality & SpeedMaintenance

    Reviewed April 24, 2020

    So I bought this in July of 2019 I believe. I am considering trading it for these reasons:

    1. Backhoe attachment putting it on, you better be careful. It has no emergency shut off if it slips in any way. The handles it the tractor jam controls forward and you're in trouble. Think fast if it happens. It also will break the lines if it happens.
    2. High brush has ripped the tie rod boots apart. This happened in a month.
    3. Very Very very unstable tractor when bucket is full. Feels like it wants to roll over on the right side only. I’ve checked everything. It’s just not stable At all. Go very slow.
    4. Driveshaft boots also ripped apart in month.
    5. Bucket power only 400lbs. I think deer is at 600.

    6. Backhoe power low.

    It sucks I have to leave this review because the dealer I bought from is very nice. The Kubota BX23S just is not very impressive at all.

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    Reviewed Dec. 24, 2019

    I bought a z421 zero turn at the end of summer and after 8.5 hours the cooling fan for the hydraulic pump broke and it messed the belt up and popped off the tension spring. The dealer came and got it and said it was brush that caused it. Other words it was my fault. So I paid to get it fixed and got it back and within the first 30 minutes the belt came off and the tension spring popped off. So they came and got it again and that was two months ago. I’m still having to pay payments for it. They said they were going to put a updated pulley system on it. They still have it. Very unhappy with the Kubota Z421. Would not buy another product from them.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 8, 2019

    I want to start off by saying that I have owned MANY Kubota products over the last 25 years but I have purchased my LAST Kubota. I've owned 2 compact tractors, a svl90 skid steer (compact track loader), currently own a rtv1100, U35 mini ex and a SVL 95 skid steer. Everything besides the skid steers have been almost completely trouble free. My first Kubota CTL was a new 2015 SVL90/2 machine. $60000 machine, the motor went with ONLY 513 hours. Fuel emissions where tier 4 interim, excessive heat during regen took all 4 cylinders compression rings out. My machine was down 8 weeks and Kubota's "customer (dissatisfaction) department in Grapevine Texas informed me that it would probably be down another month!

    These machines are my bread and butter and when they're down, I'm down. Kubota would not offer me a loaner machine nor would they flip the bill for a rental! I lost so much revenue I was forced to trade it in on a new Kubota SVL95 machine. $22000 lost on the first machine that was a year and a Half old! $20000 in lost revenue, Kubota 0 help. Fast forward to the latest machine. Several emission related issues already. Machine is 23 months old, 640 hours and now it's using a excessive amount of antifreeze! Called Kubota customer satisfaction this week and got nowhere once again! I am beyond pissed and should have never swayed from Caterpillar products! If anyone out there has a contact number for a department above just satisfaction PLEASE send it my way. If this latest machines motor is bad there will be a lawsuit!

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    PriceStaff

    Reviewed Nov. 9, 2019

    I always heard Kubota tractors were the best tractors on the market, so I bought one. I'm 61 yrs old & take very good care of all my vehicle. I'm a disabled vet & live on 40 acres, which I brush hog 2 or 3 times a year. My tractor has been factory serviced & kept up to date on services. My tractor has 150 hours on it & was fresh out of the Kubota dealers shop when it got where it wouldn't pull itself. For the life of me I can't believe a clutch going out on a tractor bought new from dealer, dealer serviced, and taken very good care of. It's a 2015 I bought in 2016. It's 4 months past the 3 year warranty & Kubota said it was too bad it went out but I'm going to have to pay for fixing it out of my pocket.

    I spent $30,000 for my tractor, front end loader, 6' hog & 6' box blade. That figures out $200 an hour, plus fuel, maintenance cost, my time, etc. That's pretty expensive brush hogging for a 40 acre farm & now I'm gonna have to sink another $1000-$1500 in it. I'm a disabled army vet & it's been hard paying the $600 month payments on a disability check. It's been in the shop also to have the codes reset twice. I just dont see how a factory serviced, well taken care of tractor can have a clutch go out that quick.

    I thought Kubota might have pity on me due to the situation & their reputation, but from what I can see it's all about putting money in their pocket & the hell with pride & reputation. I've decided I'll never let a Kubota dealership work on it again & I'm going with heavy duty aftermarket parts when I get it fixed. If name brand Kubota parts dont hold up any better than they did, I'm not putting more of the same back in it. Also, after I get it fixed, I'm selling it. I can't afford to own something that breaks so easily. How can companies treat people like they do? I wish I hadn't paid extra on my monthly payment to pay it off early & hadn't been paying on it for over 3 years. I'd let them repo it. I owe less than $5000 so that's not an option. I thought I made a lifetime of use investment & boy I was wrong there.

    It just hurts to get bent over like this & throw away that much money. I'm gonna sell it when fixed & get a 1960s-1980s model tractor. Something made when companies had pride in their products. That's why they're still out there & still running after all these years. Made with pride in the USA actually meant something back then. Now once companies get your money, they dont care & just want more of your money.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 3, 2019

    Bought a brand new Kubota BX25DTLB Tractor Loader Backhoe to mow my lawn and blow some snow as well as maintenance around my 1.5 acre property. It has less than 40 hours on it. Typically lasts 5-6 hours then goes back to dealer for repair. Countless battery charges and jumpstarts just to get it going. Pretty bad when your kid asks, "Dad what's wrong with your tractor?" Answer "I think I bought the wrong brand". I've owned multiple used Kubota tractors over the years.

    My tractor has been slow to start and plagued with electrical problems from the start. Battery kept getting drained down. They replaced key switch, light switch, dashboard, alternator, even the battery. Lots of excuses and parts changing and no resolution. Tractor does not start like it should and after 5 times into the dealer for the same problem, I was told the tractor has no problems and it's all within Kubota specifications. Well I wrote Kubota about this problem in July of 2019 and it is now November 2019 and they have yet to respond.

    Buyer Beware! They will string you along and tell you it's your problem. Something you are doing wrong and not their equipment. Good luck getting ahold of someone there. I took videos of the tractor not starting on the dealer's lot by the salesman. Funny how they said it was all within Kubota spec. I've had lots of good luck with previous Kubota tractors. This tractor is a $20,000 paperweight. Shame on you Kubota.

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    Customer Service

    Reviewed Oct. 22, 2019

    I just bought a workshop manual for M5040. Paid 133.00 and it was just copied paper no binder. Very disappointed. I expected more from Kubota. The tractor was good central Equipment. Would not give me an email address to complain to only a number that was useless unless I had the dealer number. A 2.00 binder was all they needed.

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    Reviewed Oct. 6, 2019

    Bought a BX2370 new tractor couple years ago. On three separate occasions I lost the brakes when going downhill when the transmission went out of the slow gear. The first time I dismissed it as me, no one was hurt. The second time, I figured it was because I had it in two wheel drive, downhill, no one was hurt. The third time was this past Friday and it almost killed me. It was in 4 wheel drive, it was fully engaged since I was moving forward and starting downhill, and then it instantly popped out of gear. I freewheeled for what seemed forever, and hit a couple trees.

    The tractor is pretty much totaled, will find out soon enough. I, ended up in ER with what turned out to be deep bruises to the legs and arms and a couple fractured ribs. Everyone says I was VERY lucky to have survived. If you were to see the tractor, you would understand. The dealership says they have not heard of this problem yet I came across a couple of identical issues with the same tractor on blogs on the internet. Well Kubota? Is this a recall issue?

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    Reviewed Aug. 9, 2019

    Bagger fell off and was bent so as not usable; operates as designed but not suitable for my specific needs therefore I donated it to a conservation easement group. They continue to use it. Thanks. While it was in operation it seemed slower than expected. Also I'd like to suggest changing the need to continually press clutch for operational purposes. This is ergonomically fatiguing and thereby creates a serious SAFETY THREAT TO OPERATOR! Additionally, I feel I overpaid for what I purchased.

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    Reviewed July 28, 2019

    This tractor has done very well up until almost 2 years ago when the left wheel broke off while I was mowing the grass. Now, I have also lost the other wheel. It was the right side this time and it has broken off as well. This has costed me way over $800 to buy the parts to fix it.

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    Coverage

    Reviewed July 23, 2019

    I purchased a brand new M5-091 heavy duty tractor for farming back in Nov of 2016. I bought it new so I did not have to worry about repairs for years of service with the warranty I had with the tractor. My purchase seems to be problem after problem. First problem I had was the hydraulic fluid leaking out of the fittings that were loose on the front end loader minutes after I used it for the first time. Second major problem was the 3rd function connector in the valve assembly under the tractor kept blowing out losing gallons of hydraulic fluid again. The valve assembly was missing a seal which caused the oil to create pressure in the connector housing blowing out the connector. I had bought the air ride seat however when the seat was fully raised it stretched the power cable going to the valve causing it to break the power wire so the valve would not work anymore I redressed the cable and put new connectors where the break was.

    The biggest and most disappointing issue is the clutch pack went out after only 370 hours of use. This is a hydraulic shuttle tractor so you rarely need to use the clutch it has a hand lever you slide in the direction you want to go. Kubota's warranty would not cover the repair said it was operator error, I should have checked the clutch after 50 hours of use. Apparently the round bales of hay I used it on are to much for this tractor handle. The dealer did replace the hydraulic oil lost on the loose fittings an gave me a free seal for the valve assembly. Also helped out a little bit on the clutch repair along with Kubota- out of the $5700 bill they covered $1,700.00 the rest I am responsible for.

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    Customer Service

    Reviewed July 14, 2019

    Vibrates & wears out idler pulley & belt prematurely. I took my mower in for service and the dealership serviced my mower and then fixed several things that were on the recall list, safety switch on deck, safety switch on seat and a few other things. They also told me there was a recall on the idler pulley and belt because it was wearing out too soon. They said they would order the parts and call me when they came in. I gave them my info but no one called me back. I checked back with them several times within a year and was told the same thing over and over...parts are on backorder.

    I went in to the dealership last week and asked about the the replacement parts for the recall but was told there was no active campaigns or history of a campaign on the idler pulley and belt for my mower now. I’ve never heard of a recall expiring. I am very dissatisfied with the service department and their lack of customer service.

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    Reviewed July 9, 2019

    A year and a half ago I bought a Kabota B2650 with Bh77 backhoe and front end loader. So far I have fixed loader linkage (defective part). Hours to take apart and fix. A pin fell out of the backhoe, replaced plate that fits over controls on Bh77 as dealer said that was why dipstick moved so slow (still moves slow). There were leaks in hydraulic lines within first 10 hours of use. All aluminum parts are corroding and I keep it inside and only left property once on a trailer for service in the summer! Try finding a good parts diagram!!! I spend more time looking for parts than fixing.

    Today when I went to use after not being able to use much this year due to rain, a poorly put together hydraulic line gets pinched and a pinhole on one of the hardest ones to replace starts leaking!!! It only has 107 hours and I have spent that much time researching to buy, looking for parts diagram to buy parts, buying parts and fixing than time using! RENT BUT DON'T BUY ONE OF THESE LEMONS!!! IT WILL BE CHEAPER IN THE LONG RUN!!!

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    Reviewed July 7, 2019

    I purchased my zg227 from the prior owner of our property. First let me say I love the mower, or should I say until this spring I loved my mower. Unlike last year, as I mow, grass, dirt, etc. rolls over the front of the carriage and through the brake pedal hole. When I finish mowing, my clothes and I are coated in a thick layer of whatever was on the ground. As I said, this did not happen last year. The only change I have made to the mower is replacing the front tires with same size as was originally on the mower. Any thoughts, ideas, or recommendations as to how to correct this situation.

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    Tom increased rating by 1 star.
    Punctuality & Speed
    After a positive interaction with Kubota, Tom increased their star rating.

    Reviewed July 4, 2019

    Updated on 7/5/2019: This is a follow-up to my post of July 4 concerning coolant overheating on my Kubota ZD1211 mower. Surfing the internet I found a comment from somebody about blowing the radiator off with compressed air. Realizing the mower was 3 years old it sounded like a good idea. Before I started mowing this morning I use compressed air to blow the dust off the radiator coils and fins. Mowed as long as I did yesterday in the same composition of grass. The mower stayed as cool as a cucumber the entire time. Looking back it now seems like an elementary and simple solution, but at the time it was not obvious. Once again I have proven you don't know everything and you are never too old to learn.

    Original Review: I currently mow 8-10 acres with my Kubota ZD1211 (approx 170 hrs on the meter) at a mower height of 5". Grass was moderately high (approx 8-10"). After 3 1/2 hrs (and maybe 3-4 acres) today the high temp alarm sounded. I immediately disconnected the cutter and reduced motor speed to a fast idle. I drove to the barn (approx 400 ft away) and shut the engine down. The coolant level and radiator screens were ok during pre-start maintaining checks. Before the next mow I will sharpen the blades and air pressure clean the radiator. Any comments on my actions after the alarm sounded?? Also any suggestions on how to prevent overheating? Other than this instance, I have been totally pleased with my ZD1211. It is a grass cutting monster that has served me well.

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    Reviewed July 2, 2019

    I've owned my Kubota Z121S for 2 years now, my mowing season is 4-5. This mower has been in the shop for 4 out of the 7 months I've owned it for various reasons. 2 days ago I shut the mower off while mowing my yard because my kids ran up to me and now this won't turn back on. It is now a lawn ordainment in the middle of my yard and Kubota wants to let it sit there and send a tech in 8 days just to diagnose the issue, he will then have to order parts as they don't stock any. With past issues i've driven it to the repair shop and dropped it off only to wait over a month to get my mower back from service with nothing found wrong???? I can't get rid of this mower fast enough at this point. BUYER stay away!

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    Kubota
    Response from Kubota

    Hello Gavin, Allow me to apologize for any inconvenience this may have caused you. If you would like to discuss this matter any further, please don't hesitate to give Kubota Customer Satisfaction department a call.

    Reviewed June 25, 2019

    I bought BX2380 in late 2018. At 180 hours the PTO stopped working. After over a month in the shop the dealer said they finally got it working again. I picked up the tractor and returned it the next day due to lack of speed in the transmission and slop in the forward/ reverse pedal. The tractor also jumps forward now when started up without touching anything. The dealer said they want Kubota to authorize a replacement transmission but they are dragging their feet on the repair. I have made 2 payments and countless lost revenue in almost the 2 months that they have had my tractor in for repairs. I would not recommend buying a new Kubota. It took me over a month just to buy it. I almost had to beg them to sell me a tractor. I should have seen the red flag right there!

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    Kubota
    Response from Kubota

    Hello Kevin, Allow me to apologize for any inconvenience this may have caused you. If you would like to discuss this matter any further, please don't hesitate to give Kubota Customer Satisfaction department a call.

    Customer Service

    Reviewed June 22, 2019

    I purchase my Kubota BX23s on February 18, 2019 and it was delivered on February 21,2019. By March 22,2019 the PTO failed due to a severe hydraulic system leak, the machine was at this time inoperable. The Tractor remained in dealers possession from March 26, 2019 to April 25, 2019. On the same day of delivery, the 3rd valve function was not operating. On Monday April 29 a technician repaired tractor on site. On May 8, 2019 it began leaking hydraulic fluid from front end loader making it inoperable yet again. A technician attempted to repair the leak on site on May 15, 2019, but unfortunately couldn’t until parts were ordered leaving the tractor inoperable. May 24, 2019 the technician returned with parts and repaired it on site. On May 25, 2019 after only minutes of use the hydraulic system failed yet again leaving it inoperable.

    The tractor was picked up by the dealer on May 28, 2019 and returned June 21, 2019. On the date of return the tractor drove approximately under 50 feet before a gear fell from the under carriage leaving it inoperable. The tractor since delivery on February 21, 2019 has been either out of service or in the dealership’s possession for the majority of the time. At this point I have attempted to contact the dealers service department manager, via phone and email since noon today and have been ignored. I did however speak to the salesman whom I purchased the tractor from and he advised me that I should contact Kubota Corporate for answers. I recently contacted Kubota corporate and they advised me to go through the dealer. Point Blank KUBOTA does not stand by their products and service.

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    Kubota
    Response from Kubota

    Hello Luis, Allow me to apologize for any inconvenience this may have caused you. If you would like to discuss this matter any further, please don't hesitate to give Kubota Customer Satisfaction department a call.

    Timothy increased rating by 2 stars.
    After a positive interaction with Kubota, Timothy increased their star rating.

    Original Review: June 21, 2019

    Poor Radiator design lead to engine rebuild in under 100 hours. I own a Kubota BX2350 with an under deck mower. The radiator is located between the engine and drive and is very inadequate for cooling the engine. It clogs after every use and requires the use of compressed air to clean the coils. You also have to refill the coolant reservoir after each use. Eventually the engine overheated enough to warp the heads and I had to pay $4K to rebuild the engine at the Kubota dealership. These issues with overheating began the very first day that I purchased the tractor.

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    Kubota
    Response from Kubota

    Hello Timothy, Allow me to apologize for any inconvenience this may have caused you. If you would like to discuss this matter any further, please don't hesitate to give Kubota Customer Satisfaction department a call.

    Reviewed May 22, 2019

    The Z421 is a very attractive model in the store. I love the power and ability of the Z421 Kommander, however, the belt comes off easily. I just put the belt back on yesterday, then it came off again today. It's been in the shop 3-4 times and it has 52 hours. I want to love it but it leaves the lawn incomplete many times. The belt that continues to come off is for the blades. It's not difficult to fix, but it's unacceptable for a new product.

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    Kubota
    Response from Kubota

    Hello Michael, Allow me to apologize for any inconvenience this may have caused you. If you would like to discuss this matter any further, please don't hesitate to give Kubota Customer Satisfaction department a call.

    Reviewed May 13, 2019

    My BX25D tractor turned to a pile of rust within three years and the instrument panel lost the seal shorting out the circuit board and electrical plug with rain water. I still haven't even finish paying for it. I kept the Kubota in a shed most of the time. In contrast I also have a forty year Yanmar which has been in the open all the time. I'm submitting some pictures that shows the difference in corrosion between the two. The Yanmar is the green colored. Contacted my dealer and he informed me that his representative stated that it was an environmental issue because I was located in a coastal area. It would have been nice if they had informed me that their product had problems in the coastal area. No help from the dealer.

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    Kubota
    Response from Kubota

    Hello Reynaldo, Allow me to apologize for any inconvenience this may have caused you. If you would like to discuss this matter any further, please don't hesitate to give Kubota Customer Satisfaction department a call.

    Reviewed April 24, 2019

    K121s 48" wish I could give a zero. 40 hrs on my zero turn mower. Been in the shop in Baytown Tx for the 5th or 6th time due to the drive belt coming off. WORST ZERO TURN ON THE MARKET. Do not buy this mower unless you enjoy paying for something you cannot use. Look elsewhere.

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    Josh increased rating by 2 stars.
    Customer ServicePunctuality & Speed
    After a positive interaction with Kubota, Josh increased their star rating.

    Reviewed April 17, 2019

    I bought a brand new 2018 Kubota L4060HSTC last August & with only 106 hours the engine locked up. I had already had one dealer service performed & was on time with maintenance. My tractor was in the middle of a regeneration cycle & suddenly shut down. It would not restart so I had to call the dealer to winch it on a trailer & take back to the shop to find out why. I received a call from the dealer that the engine seized up & 2 cylinders were bad. Kubota told the dealer that it was likely I used gas instead of diesel.

    After that test was negative Kubota had the dealer perform a series of tests to find out why the engine failed. Injectors checked out good, heat thermometer checked out at 22 resistance. #2 & #3 cylinders had no compression & the head was warped. Ok, at this point I was just thankful that it was still under warranty so I was just concerned about how long it would take to replace the engine. Then the blame game started from Kubota. They ordered test after test from the dealer trying to place the blame on myself because they stated this hasn't ever happened before so it had to be the customer?? The mechanic told me he thought the engine was air locked from factory & never had antifreeze & that's why the overflow stayed full & the temperature never ran hot. Also, the dealer confirmed that the tractor never ran hot or threw any codes.

    After about a month or so waiting Kubota finally sent out one of their own inspectors & said he thought it looked like one of the factory radiator hoses had been repaired even though it was the factory hose on there & there was no leaks whatsoever? Long story short, the inspector denied my warranty claim. The dealer fought for me for a couple weeks, but Kubota simply does not stand behind their products. I guess once you get into big expense repairs they will find a way out. Now I'm stuck with a 6 month tractor with over $40K invested with a bad engine. By far the worst service I have received in my lifetime. I'm forced now to get an attorney because I simply cannot afford to take the loss. Unbelievable.

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    Reviewed March 31, 2019

    My 2015 Kubota stays in the shop. I have nothing but problems with temperature valve and DPF filter plugging up. Do not buy Kubota. They do not stand beyond their work. If you buy a Kubota make it is a 2014 and under.

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    Kubota
    Response from Kubota

    Please contact Kubota Customer Satisfaction Department at 888-4-KUBOTA. They will be more than happy to help document your concerns and reach out to the appropriate parties that can investigate your issue. Thanks

    StaffReliability

    Reviewed Feb. 27, 2019

    I came to this site to review Kubota's 'internal air filter', which Kubota strongly recommend, part# K7561-82361, but which Kubota did not include when they delivered my new BX23S to me several weeks ago. I drove for 1 hour to one of my closest Kubota dealers to pick up one of these filter, as a precaution to better protect my new tractor's engine. The parts expert was not aware that such a filter was available, and not until I provided him with the Kubota part number was he able to find two (2) in his inventory. I was a little surprised when he handed me a plain white box, instead of a Kubota orange box, and the only labeling was 'ELEMENT and the part number' which I had provided him with.

    The big surprise was when I opened the box to inspect my new $13.00 purchase. The rubber mounting seal which is intended to hold the filter in place was half missing, so I asked the parts man if he had another one, which was not defective, but when he opened the second one, to his surprise and mine, 3/4s of the rubber mounting seal on this only other ELEMENT he had in stock was missing. Because I drove this long distance to purchase the filter to better protect my tractor's engine, I bought it anyway!

    THE SECOND REASON I DECIDED TO WRITE THIS REVIEW is because, in my review of about 20 earlier (recent) reviews I noticed that Kubota fails to respond to 80% to 90% percent of the reviews that I reviewed! WHY ENCOURAGE KUBOTA BUYERS TO TYPE REVIEW WHICH ARE THEN IGNORED BUY KUBOTA? I fully expect that very soon, Kubota will contact me directly and they will provide me with a non-defective replacement ELEMENT for my new Kubota BX23S.

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    Reviewed Feb. 8, 2019

    The worst tractor ever owned. I honestly spend more time fixing it than using it, bolts just keep coming lose, I bought it brand new. My seat fell off at 30 hours, spindle shearing bolt because under size broke belt at 15 hours. Gear changes are shocking and nearly impossible to adjust deck height, never mind trying to take decking off and is unstable on hills, should I go on???

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 7, 2019

    Product was delivered on time and customer service is good from the local dealer but corporate has been asked 3-4 times for the certificate of origin and they have not been able to deliver. The unit was delivered 4 months ago.

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    Reviewed Jan. 18, 2019

    I have loved my 2011 ZG327 we bought new for $13000. We have mowed 3 acres with virtually no problems. In October the wiring harness completely burned up. We carried it to our dealer in Shreveport, LA immediately. The estimate was $800-$900. One month later we’re told they could not get a wiring harness for it. I immediately ordered one from MD Tractor online. Seems the one they showed in inventory was out in the shop being installed on another mower. Now I am being told there is not one K3281-62125 wiring harness in any warehouse or dealership in the United States. Now what do I do?

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    Staff

    Reviewed Jan. 18, 2019

    I got my BX2380 Sept 2017. I put 140 hours on it. At 130 hours it developed a slightly lower idle, vibration, different sound, different exhaust smell. I thought perhaps it was a fouled injector so I tried running cetane boost, diesel cleaner, tried running it hard in case it was carbon to no avail. Dealer is trying their best testing injectors, compression, everything Kubota has told them to try and states they basically can't find anything wrong with the engine. I can understand it's a dog and they really don't know what else to do but I also don't want to get stuck with an unsolvable problem that will haunt me from here on.

    I was told this exact model engine (D902) is used in gen sets and is bullet proof which I believe, but this one is certainly cursed. I am thinking the only way out might be to do a trade for a 2680 with a D1005 engine as I don't know if I can trust this one again. I understand the Kubota rep will be at the dealer next week, wonder if he has any magic? Signed, Distressed.

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    Reviewed Dec. 18, 2018

    I've had 8 Kubota tractors. One ran me over due to a malfunctioning safety switch. Two others were duds right from the factory, they picked them up (I had to pay), took them back and wrote down all the problems and returned it UNTOUCHED, as in...not fixed. I could go on and on. I was lied to by everyone in the entire Kubota corporation.

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    Reviewed Nov. 22, 2018

    I purchased this machine new six months ago. It has been back to the dealer eight times, they have been to my residence five times, they have been on my job sites three times. Hydraulic hoses splitting, spilling fluids, hydraulic fittings leaking, quick connect fittings leaking, stabilizer hoses being pulled apart because of the angle of the fittings, the main boom and picker cylinder share the same root pinning. This pin sheared off and the upper cylinder came close to removing my face, caused serious enough damage to the backhoe.

    So Kubota replaced the entire hoe, now with 300 hrs the front tires are worn to less than 50%, the problem is the drive ratio between the front drive and the rear so badly out of proportion the front tires in four wheel drive are trying to pull the rears as the travel speed is impaired by this difference in gear ratio. Almost from day one this 3901 has had starting troubles. From one shut down to the next one or several of the micro switches in the system will not allow the machine to start. I have fifteen videos of this condition and still after all the work Kubota has done it has still got this starting issue. Unhappy with Kubota would be putting it mildly.

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    Staff

    Reviewed Nov. 8, 2018

    Updated on 03/23/2019: After fighting with Kubota over an engineering flaw The b3350 should be removed from the market. It has a DPF filter on the exhaust. After almost 6 months new engine, new CPU, 3 new D.P.F. filters Kubota is thinking maybe they should refund my money but this could take forever. If they had told me this model has problems and won't run above 5000 ft elevation due to not enough air for filter to work I would of said, "No I don't want that machine." Almost 6 months and I still can't use my new tractor.

    Updated on 03/05/2019: It's been almost 5 months and my tractor still is in the shop. It has been determined I need a new engine so 3 weeks ago Kubota authorized a replacement engine. After all this time of not being able to figure out why it wouldn't start at elev 9000 ft in Colorado the service team decided to replace the engine and it's been three weeks since the new engine was approved by Kubota. So as of today March 5 2019 I not only don't have a new engine but no one knows where this new engine is. Every day I hear the same thing. No one in Kubota or the service dept at Rusler Implements knows where this engine is. Hard to believe that the supply chain at Kubota doesn't track its parts.

    Original Review: I bought a new 2018 b3350 tractor. At 98 hours it won't start. Service manger told me he is at a loss. So what do I do but contact a lawyer or maybe you can honor your warranty. Fix the new tractor. Please contact me.

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    Customer ServiceCoverage

    Reviewed Nov. 2, 2018

    I bought a brand new Kubota Bx2680 series with multiple attachments in May of 2017. I’ve had nothing but issues with this tractor. It’s been in and out of the shop. May of 2018 with 92 hours the engine overheated. Temp gauge never moved. No warning lights just the smell of smoke. Now my head is warped. Apparently even though the equipment failed none of this is covered by the warranty. However, damage is not covered by insurance because it’s a mechanical issue. I’ve spoke to customer service several times as well as my dealer (where I am constantly directed) with no resolution.

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    Kubota
    Response from Kubota

    Kelly,

    We value you as a customer and understand the issue you are facing is frustrating. However, your issue was due to lack of routine maintenance. The buildup of debris in and around the engine compartment and radiator is what caused your engine to overheat and subsequently fail. On page 36 of your operator's manual it clearly states what checks needs to be done every time you use your equipment. Because this was not done warranty denied your claim.

    Customer ServiceCoveragePrice

    Reviewed Oct. 8, 2018

    2500 dollar repair for clutch that warranty does not cover. In Nov. 2017 I bought a new Kubota MX5200 with manual transmission equipped with a front-end loader. At 110 hours the clutch went out. Dealer and Kubota customer service said that this is not under warranty. Rep said the failure was due to excessive use of clutch. Have a 15 year of MX 5000 manual and never had an issue. Very disappointed in the assistance that I did not get from Kubota. Service tech indicated that with the emission system, you have to shift with the engine wide open and indicated that is probably why the clutch failed. I am going to get rid of the unit at a loss and buy a hydro state transmission. After this being my 3rd Kubota product, I may got to another brand. Trade value is about a 3rd off the purchase price. Would definitely not buy a manual shift Kubota with front end loader. Very disappointed with the customer service from Kubota.

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    Kubota
    Response from Kubota

    Marvin,

    We understand the frustration this issue has caused and sincerely apologize. However, there were no defective parts found when your unit was diagnosed at your dealership. In accordance to page 5 of your warranty handbook, the clutch is not a warrant-able part. If you have any new evidence to state the contrary please give us a call at 888-4-KUBOTA and we will be more than willing to assist.

    Reviewed Sept. 27, 2018

    3 months ago I bought a Kubota Kommander Z421 60” zero turn mower. I wanted to give Kobota another try after buying a Kommander z122 42” about 3.5 years prior. The z122 was constantly in Kubota's shop. Multiple issues with one of the belts coming off at least 6 times and the left transmission controls went out which took 3 months to repair. Never got mower back in a week or two. Always took longer regardless of how minor the repair. The Kawasaki Motor on both of these mowers perform well so I give Motor and drivetrain high marks.

    My new z421 only has 40 hours on it, made only 2 payments and it is in the shop already at (Kubota dealer). Going on 2 weeks and will probably be another week just to repair a belt. What good is the warranty on the mower (5 year/500 hours) if it takes this long To get your equipment back. They know how to sell them and finance them to you - but the dealer service is poor at best. I will probably need to seek a small engine repair shop out going forward and stay away from dealer at all Cost. I will buy my new tractor from another dealer and manufacturer when I purchase next year. Do your research well because the quality you expect may fall way short of expectation with Kubota. I know it did with me.

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    Reviewed Sept. 12, 2018

    Gears grind when changing (thought unsynchronized transmission would change with less grinding). Power good. Fuel use good. Hard to fill with fuel using fuel cans, 25 miles from source. Hood not easy to access engine area. 350 hrs in 5 1/2 yrs moving hay rolls, mostly bush hogging. Started overheating last spring appeared to be loose hose, no such luck! Radiator was separating between plastic top tank and coils. 545 dollars for me to replace. I can buy a dozer radiator for that. I thought M-F parts were high. No more Kubotas for me. Burn me once your fault, burn me twice my fault.

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    Price

    Reviewed Sept. 10, 2018

    I have a Grasshopper ZTR mower powered by a Kubota Engine. I believe both to be of good quality and very sturdy. My complaint is that Kubota parts are ridiculously expensive. A 2" bolt at the bottom of the drive shaft... $9.00. An owner's pamphlet (~20 pages of 4"x6") $35.00. An oil filter... $18.50. I would not buy another Kubota product on this basis alone.

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    Reviewed Aug. 27, 2018

    Before I tell you all that this BX2370 Kubota tractor has done for me I'll mention the negatives. Negatives: Smallish front tire. 3 tires later (but wait till you hear what I put the tractor through!). And now for the real negative (as the problem front tires might just be my fault as I'll state later down the review). The real negative for me is that this tractor wants to tip over. In fact, if it were not for the under-the-belly mower I'm certain that I would be telling a different story. So in short, wheelbase is too narrow.

    Now for the overwhelming awesome positive comments. Upon getting the BX2370 new, we had a warranty (so I am not saying I went crazy trying to get some of that warranty service... which never happened), HOWEVER... I dug with the front bucket approximately 3 1/2 feet to 4 feet in the ground over 70 feet in length!!! Then I dug a pond for the chickens and a catch basin to drain the garden better and then we filled up our fishbowl large front lawn (somebody else brought the dirt for free in numerous loads and still going strong... almost done out there).

    Since the dirt came from a hospital that is being torn down there's some HUGE boulders and a lot of 6" stone averaging about 16" long (some smaller from breakage), anyway that BX2370 is no joke of a tractor. There were a couple of months in the wintertime that it was not starting until a heater was placed under tarp, but all in all, it otherwise ALWAYS starts RIGHT UP! GRRRuuummba! I even had a customer of mine (who keeps the maintenance on a church) move me and tractor over there to move a large pile of dirt to another location over 50 or more feet from the pile.

    I love this Kubota. The drive-over mower attachment is not so loved though. I'm kind of old so although the mid-section mower may do a nice job, the new tractor (B2650) is ordered with a rear finish mower for it's less things to remember. Here's a true story: My mother was up from Florida during the time of the purchase of the Kubota. Our neighbor had purchased a new mower also but I can't remember the maker (not Kubota). His unit started having problems about 2 months ago.

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    Price

    Reviewed July 27, 2018

    Very, very durable mower. Worth every penny. Nice ride and good cut. Heavy duty and reliable. I do have regular maintenance done, and this mower, although 12 years old, rides like new. Would recommend.

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    Punctuality & Speed

    Reviewed July 25, 2018

    This mower is a 26hp 3cyc diesel that gets better mileage than 8 got on my old 18 hp gas. It has almost unlimited power, mows fast, smooth with power steering, brakes, hydraulic drive. It never bogs down in heavy grass, blades are indestructible and mowers a beautiful smooth flat lawn and is just fun to drive. Would never buy anything else’s.

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    Reviewed July 24, 2018

    I have a zero turn mower. Not all manufacturers put a ROPS SYSTEM on their mowers. This in my mind is a requirement. Kubota makes a quality machine. The Kawasaki engine is also great.

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    Reviewed July 23, 2018

    Kubota should have put sidearms on the seat of the model I have. Can be bumpy going over rough surfaces. Otherwise I love the mower. It is a diesel engine. Deep deck and have no trouble with it since I bought it in 2006.

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    Coverage

    Reviewed July 20, 2018

    My Kubota is a great mower with the only exceptions being the pulley covers are not good at keeping debris out of the system and the deck wheels are extremely prone to corrosion making it impossible to adjust.

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    Reviewed July 17, 2018

    My tractor has been in the shop one month and now I am told it will be two more months before it is fixed. The problem is they send parts from Japan. Look elsewhere for equipment. Who can afford three months without equipment and a company that could care less about customers! I’ll give more details to anyone that asks.

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    Reviewed July 13, 2018

    We mow 9 acres and use a model 2160 that we bought new in 2004. This mower now has 700+ hours on it and just recently professionally serviced for the 1st time - new belts. Still runs like a dream and dealer told us to never get rid of it.

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    Customer ServiceStaff

    Reviewed June 25, 2018

    Can't mow...the ENTIRE month of JUNE! I own a Z100 series Kommander Zero Turn that developed an oil leak, and rather than take it to the nearest small engine repair, against better judgment brought it to the dealer where I purchased the mower. There has been no diagnosis, no phone call, and phone calls to them are not returned. I have purchased supplies there before, which they claim a "discount" was given because I purchased two tractors at once. I was even given rebate slips as well. Get home, check prices online, and I was ROBBED. Check the rebate slips, and they were all EXPIRED! Once I get my tractor back, I will never set foot in this dealership again.

    Updated on 06/28/2018: When I did get my mower back, it was filthy dirty from being power washed. To the point that many of the decals are peeled loose, and gravel in some of the drink holder and small storage areas. I had this "feeling", so decided to mow immediately upon getting home. During the mow, I felt two instances where the mower felt labored, as though I had entered high grass, although that was not the case. Towards the end of the mow, I notice a circular metal disc laying on the ground...red hot... We have problems.

    The bearings in one of the pulleys fried, and I'm convinced it was from dirty water from the power washer rusting the bearing combined with sitting for a month at the stealership. There was NO way I was going back to that place, being to be treated that way and waiting for another month. I took the mower to a local repair shop. I called the dealer and told him my concerns, and he told me to bring it in, and they'd "expedite" the service... Gee... Maybe half a month. No way. I wanted him to pay for my repair... Which turned out to be one day and $80, which he declined. I would have taken it to a different Kubota dealer... Just not that place ever again.

    I also called Kubota customer service and relayed the story, and they claimed the stealer provided me with a route to have it repaired... I'm sure at top dollar too. When you enter a Kubota dealership, note the cleanliness, the courtesy of staff, and a modern computerized method of handling customers. Piles of papers on desks, boxes everywhere, and employees sitting around chatting or eating lunch are bad signs. Miscin Brothers in Standish, Michigan should be given WIDE berth. Oh, and the full tank of gas that the mower arrived at the shop with was GONE! It never ends with this place...

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    Customer Service

    Reviewed June 7, 2018

    In the past I have owned three Kubota diesel products and have been deeply satisfied. Recently, I had some minor tech problems with my X1120D RTV, and it appears that Kubota Corp. now sells products to consumers and then abandons their customers if there are any problems. Kubota Corp. has no “Technical Services Division” at their Customer Service Office. Without going into a long description of my problems, I will simply say that any problem, under warranty or out of warranty, Kubota refers all problems to the dealer where the product was purchased. In other words, buy a Kubota, and if the problem cannot be fixed by the independent dealer, the product belongs to the purchaser.

    My experience with the new Kubota’s should be a warning to consumers to look for a tractor company who cares enough about their customers to have a “technical services” to negotiate problems and stand behind their products. After 20 years of total Kubota satisfaction, I find it disappointing that I would ever say this: STAY AWAY FROM KUBOTA! I am unfamiliar with other tractor companies. Maybe they operate under the same conditions. If they all do, then I will buy used tractors from now on and simply cross my fingers and hope for the best.

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    Reviewed June 5, 2018

    Bought the Z100 Series Kommander four years ago. It has never started correctly and the dealership has been great about helping us. However, last summer the engine blew. The dealership said they had several of those engines blow and they worked to get us a free replacement. Less than 40 hours added to the mower since the replacement and the new motor blew. I will never buy another Kubota. Of course, the mower is out of warranty and Kubota would not warranty the new motor. Very, very frustrated!

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    Reviewed June 4, 2018

    There's been a lot of negative posts on here about Kubota and I feel sorry for those of you who have had bad experiences. I, on the other hand, am very happy with my 2 Kubota's. I bought both used, so I don't have as much money invested as a lot of you, but both of my tractors are beasts. My 30 acres is all hilly. I use my used Kubota L245DT to brush hog my fields and end loader work. I use my BX2660 to do mostly yard mowing, but some higher grass use as well. Both tractors have not given me any trouble. My only complaint about the BX2660 is that it run hot. It doesn't go over the red line, but gets pretty close. Both of these tractors climb my hills effortlessly. I'm not sure how much of difference it makes buying my tractors used (I have less than $15,000 in both), but I wouldn't trade either one for anything else.

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    Price

    Reviewed June 2, 2018

    This very expensive tractor (Kubota BX 1880) is grossly over-rated, to say the least. It is extremely hard to start in any kind of weather. It is grossly under-powered and the snowblower is about the equivalent of a 5HP walk-behind unit. The mower attachment is also under-powered and both attachments are VERY hard to attach and remove. The 50 hour service requirements are impossible for a person who does not own their own repair garage to perform. In sum, this Kubota tractor is one of the worst purchases (rip-offs) I have ever made. I will be fortunate to sell it for 50% of the purchase price and then turn around and buy a REAL John Deere tractor. AVOID Kubota products; if you do not, you will be as sorry (and defrauded of $$) as I am.

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    Reviewed May 10, 2018

    I have never taken time to rate a purchase until now. When purchasing a 20,000.00 tractor I never expected to have such continuous problems. After the 5th time I had to have dealer address right front tire going flat, and after they attempted repairs several times, they had me buy a tube - that failed within hours, Now they say I must buy new rim and tire. Combine this with all the loose hydraulic fitting leaks addressed by dealer several times, I am very unhappy. The dealer does not seem interested in resolving this from Kubota. No repeat business from me at this point.

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    Kubota
    Response from Kubota

    George,

    It looks like your dealer has provided you a solution, and all your needs have been addressed. Let us know if there is anything else that needs to done.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 1, 2018

    I read a whole page of negative Kubota reviews and wanted to give an honest positive review. I have had my tractor for about a year and put 68.3 HARD hours on it. How hard? I am clearing 3 acres of 30+ foot Melaleuca and Australian Pine trees here in FL by pushing them over (small) or digging them up (large) and loading them on a trailer for removal. I'm beating it up pretty good. Often I wonder, "Can the tractor take this?" So far, so good. I keep repeating some good words of advice, "It's a tractor stupid, not a bulldozer." But sometimes I use it like a bulldozer. I have had some issues. Minor issues. Probably because I am rough with it, but here is a list:

    Seat mount retainer pin keeps getting lost and the seat wants to come off. This is so simple so I can only guess that the back and forth sway I put it through over uneven terrain works the pin out through friction. I replaced the pin with a bent pin clipped around itself and haven't had any more problems. Bottom line, bad pin design. <$1.

    I bent the tie rod. My fault I got hung up on a stump. I was glad the tie rod bent (like a horseshoe) because it prevented front end damage since I didn't know it was hung up. I suppose it could have been made with stronger metal, but like I said, it probably would have broken something more important. The local Creel dealer kind of screwed up by sending me the wrong side (adjustable instead of fixed) and I ordered new dust caps, which were unnecessary, because the dealer didn't know they were included. But the dealer got me the part in three days and offered to take the dust caps back. <$100.

    Hydraulic lines: I have popped two and started a leak in another. The leak in the loader line is probably my fault. I lift a lot of very heavy stuff. I am not out the weighting the trees, but they are very heavy. I'm pretty sure I put too much pressure on the lines. A line for the backhoe stabilizer sprung a leak. On the day it happened, I pulled so hard with the backhoe I tilted the tractor over a few times. And that has happened often. "It's a tractor stupid, not a bulldozer." So probably my fault too.

    The line that I could complain about, and I think Kubota should look at, is the main line for the backhoe hydraulics. I seem to remember it got slightly damaged removing and reattaching the backhoe by getting pinched in the process. This is exactly where it sprung a leak. Design wise, there should be a modification that prevents this from happening since you can't see it while hooking the backhoe back up. Next time I have it off, I will be looking for a way to prevent this. Bottom line >$100 to replace all three lines and have them delivered to my house.

    I did have one line come loose! Lost lots of hydraulic fluid before I knew it was loose. $50 in fluid and a lost 1/2 day dealing with it, but no long term damage I know of at this point. Dealer problem (not Creel)? Maybe. I am considering an old microscope trick of putting a line of nail polish on the connectors to keep them from vibrating loose.

    Design issue: It is stupidly hard to relieve the hydraulic pressure on the lines that feed the grapple when you need to re-attach it. I have resorted to just bringing it home, futzing around with the controls, and then it will connect again. There should be some kind of hydraulic pressure relief button for the front end hydraulic attachments.

    Design issue: the rollover protective structures (ROPS) set bolts. I keep my Kubota in a normal residential garage. That means I have to lower the ROPS every time I store it. It is a real pain because of the cable that keeps the bold with the ROPS. I understand the necessity, but it needs some kind of swivel. I'm tempted (though I never do) to NOT engage the ROPS because of what a pain it is to deal with the ROPS bolts. I haven't thought of a solution.

    All in all, I can't really complain. It has been a workhorse. Maybe when I get 200+ hours on it I will feel differently or more things will break, but based on my HARD use, if >$200 in parts and >$200 on fluids and maintenance is all I have to pay and I get my land cleared, I have more than justified the cost of the tractor. I'm just one guy, a school teacher who uses the tractor hard on the weekends, but my Kubota has been good to me so far.

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    Customer Service

    Reviewed April 17, 2018

    I bought a $20,000 tractor last Monday. 2 days later had a service tech out here fixing it. Had several issues with it. Even the tech said he was going to report the issues with it. Wonder someone hasn't got killed on it yet. Then a few days later went to the dealer I bought it from and got nowhere. Then I called Kubota customer service and was suppose to get a callback. @ weeks now and still no call no email nothing. I will never deal or recommend no one. And found out today that I'm not the only one with the issues and poor dealership here local.

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    Coverage

    Reviewed April 15, 2018

    Do not buy anything Kubota! They are junk! I am 61 years old and buying a Kubota BX2660 was THE worst purchase of my lifetime. We have had constant breakdowns and problems. In the first month the power steering pump went out. Then the fuel pump. The castor bolts break regularly. The belts break, one broke after one mowing and 200$ plus, dealer said warranty does not cover belts. Tractor has been in shop 4 times since the fall with hose leak, Real Seal 0-Ring, hydraulic leak, fuel line problem. It is always something. I would trade it but couldn’t sleep knowing I had put this piece of crap off on someone else. Real money pit! Only use it to mow 2 small hills and haul wood to the porch. Paid 12,000$ new and have spent 6,000$ in repairs. NEVER buy a Kubota!!!! I can’t say it enough!!!

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    Reviewed April 8, 2018

    Do not. I repeat. DO NOT BUY A KUBOTA. The worst purchase in my entire lifetime. Never have I encountered such mediocrity. The lies that they tell about their machinery is ridiculous. I bought one 2 years ago. 40 thousand dollars, wasted. Something is always breaking. Even when it's under warranty, they claim it's normal. I'm not going to go into great detail because I've wasted so much of my life on this piece of junk already. I'm cutting my losses and selling mine and going anything other than orange. You have been warned!

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    Customer ServiceInstallation & SetupContract & TermsCoveragePunctuality & SpeedStaff

    Reviewed April 2, 2018

    NOTE: The One Star rating is mainly for the Dealership, but right now it's pretty close to what I would give Kubota. If this is resolved in a good way, I will be back to give an updated review. I have a very long litany as to what has been going on with my 2014 Kubota B2650 tractor, so I will keep it as short as possible. First, I purchased this tractor, a 4' Land Pride bush hog and 60" mid-mount finish mower April 18, 2014. It worked its heart out, and has been annually maintained by the dealer since then, until August 11, 2017, that is. Like I said, this is very lengthy, and I have full documentation on everything said, done, etc. but I will give highlights only.

    August 11, 2017 I was mowing. Suddenly the engine just quit, like I had turned it off. There was nothing, no reading on the instrument panel. The only lights coming on were the battery check light and the glow plug light. Called dealer, spoke to the Service Manager. The tractor was left outside (I park it in my garage). August 14, 2017 Dealer came and picked up the tractor. August 31, 2017 Service Manager called, tractor coming back tomorrow. September 01, 2017 Service Manager called, tractor failed again while being loaded on the roll off. September 21, 2017 Dealer delivered tractor back to my home. September 22, 2017 Took tractor out to mow, failed, same problem, soon after starting to mow. I called the Service Manager. Tractor was again left outside. September 25, 2017 Dealer came and picked up the tractor.

    October 09, 2017 I called Dealer, spoke to Service Manager. He did not have time to talk and said he would call back the next day. October 16, 2017 Service Manager returned my call... a week after he said he would call the "next day". Said the only thing they could figure out that "might" be the problem is the instrument panel was bad. That was a $345.40 part. He did not know how long it would take to get the part. I gave him the "OK". October 30, 2017 I called Service Manager to check on any progress. He said the instrument panel had not arrived yet. November 07, 2017 Dealer delivered tractor back to my home. December 04, 2017 Took tractor out for the first time since being delivered, mowed approximately one to one and a half hours. Tractor ran as it should.

    December 05, 2017 Took tractor out to finish mowing, approximately one half hour later it once again failed. I called the Service Manager. I left the tractor outside. December 06, 2017 I went out that night and replaced the fuse that keeps blowing because we were supposed to have freezing rain. Drove it back to the house and parked it in the garage. December 13, 2017 Dealer came and picked up the tractor. I am glad I decided to install a good fuse! When the driver came, and then when I spoke to the Service Manager right after it failed, I informed them I was putting no more money into the tractor for the same failure!

    December 14, 2017 Thinking "fresh eyes" might pick up on something, or perhaps they had encountered this problem, I drove to another dealer, with all the paperwork, and asked that dealer if he could think of why this tractor was blowing this particular fuse. He said it looked like the other dealer had pretty much done everything he could think of. He mentioned the Rep. was in the back of the shop. Rather than the Rep coming out to speak to me, he went back and talked to him. When he returned he said the Rep told him that he knew of my tractor's problem and he planned on going to the dealership the following week... the week of December 18, 2017.

    February 14, 2018 I had heard nothing from the Dealer, or the Service Manager. I opted at that point to called Kubota's Customer Service, rather than calling the Dealership... again. After I spoke to her, she said she would "reach out to the Dealership and the Rep." I told her it was up to the dealer, or Kubota, to cover the expenses because I had already paid for having work done for the same problem, that I am retired, on a limited income and no one seemed to be able to figure out what is wrong with the tractor.

    February 15, 2018 Service Manager called me and his first words were... "I am so glad you called Kubota because it really lit a fire under the Rep!" (Does that mean that the Rep went down the week of December 18th and then did nothing... or that the Rep never went down at all???). The Rep did tell the Service Manager to go ahead and replace a part (the Service Manager told me later he is not a mechanic and so really doesn't know how to work on a tractor, hence the reason he didn't know the name of the part...). He hesitated because he wanted to know who was going to pay for the labor... the Rep said Kubota would pick up the repair through their "Goodwill" program... so they got right on it! February 22, 2018 Dealer delivered my tractor back to my home.

    March 22, 2018 I took the tractor out for the first time since being returned, mowed for one and one half hours... and the tractor once again failed! I called the Service Manager. He said he didn't know when they could pick it up "next week". I drove into town to Home Depot, bought some fuses, installed the blown fuse, drove it to the house and parked it in the garage. March 30, 2018 I called Kubota's Customer Service again. She said all she could do is "reach out" to the Dealership and the Rep... It is now one week and three days... and the tractor is still in my garage and no one has called.

    So, since August 11, 2017 until March 22, 2018 (Nine months) this tractor has been in the shop five times for the very same issue! I have paid the Dealership a total of $815.74, and the Service Manager, when I called him on March 22, is now talking changing out the wiring harness. I had that done when the tractor was four months old when rats ate the insulation off the wiring (because I was parking it in the barn...) and my choices of repair were... have their mechanic wrap all the wires (he was really good at that I was told...), or replace the wire harness for $1700 and they would work with me on payment. It was still under warranty then so I opted for the correct thing to do, replace the wiring harness. I would have anyway since I prefer a job be done right.

    Problem = Consistently blowing 5 Amp fuse for the OPC. A 10 Amp had been put in by the person picking up the tractor on the fourth trip because their roll off was down, he had to use a flatbed trailer and the tractor was down among the trees so I had to be able to drive the tractor. The 10 Amp was still in the slot when I drove it the next time. It also blew the 10 Amp! I reinstalled a 5 Amp this last time so I could drive it to the garage. I will not just use the tractor and replace fuses as they blow... There will come a time when the entire wiring system would probably be fried, then I can hear them now. "You should have known better. You knew there was a short somewhere." I am not going down that rabbit hole!

    OVERVIEW: Number of breakdowns = Six (for exact same problem). Out-of-commission = 9 months. Hours of use when home = Approx. 4 hours. Total paid for same repair = $815.74. Status of tractor as of April 01, 2017 = Failed. Payments have been faithfully paid, number left till payoff = 12 months (out of a five year contract). I LOVE my tractor! I just want it FIXED and I PROMISE I will never bother the Dealership again. I am disappointed to the extreme with the Dealership. I am also disappointed with Kubota. But I learned one thing. All Kubota dealerships are independents... therefore how easy it is for Kubota to not get involved. And the Kubota Rep? According to the Customer Service... they only talk to Kubota and the dealership. That, truthfully, I can understand. Makes sense. Would I ever buy another Kubota product? Sure I would, just not from that dealership. But hey, at my age, this will be the only tractor I will ever own.

    Well, wait... If this doesn't get fixed, I just might have a green and yellow... or a red... tractor parked in my garage. But I truly want MY tractor. Presently, I do not know when I will hear from the Dealership. I keep trying to be very positive but the picture is getting dimmer by the day and it is difficult to keep from thinking that I will be "stuck" with a tractor that has a serious problem, I have one more year to pay... which I have never missed a payment, nor have I made a late payment... and then I am truly on my own.

    Tomorrow will see me composing a letter to Kubota Corporate. It IS a good brand! Their products are excellent! And I really do love my tractor, unfortunately right now all it is doing is taking up space in my garage and I really miss being out on it. I have jobs that were planned to be done over the winter... that didn't happen. Now I cannot even mow my own property, I have five acres, just under four of which I mow... I shall remain optimistic that the Dealership and Kubota will make this right, but I am finished with being jerked around. Let's get this taken care of and not just "run it out" until I have paid for the tractor and then it's... "Who? Do we know you?"

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    Customer ServiceStaff

    Reviewed Feb. 25, 2018

    Our Kubota 3240 HST seat has no sealer/paint on the seat frame causing the seat back to rust prematurely and break off during operation. This is the last email I sent Kubota. "I had contacted you about a issue with a seat falling apart (seat back broke off the seat bottom from unseen rust). You had me contact a local dealers service department and have your area rep. look at it. His/Her finding was that it was rusty from sitting outside even though our unit is kept. Inside a 40 X 50 enclosed garage/barn. FYI your seat has a open cell cushion molded around non seal or painted steel frame. Open cell foam acts like a sponge. Your area rep. saying it's my fault because I leave it outside is so wrong and is only a denial on your company's part."

    "If you go by the dealer I purchased the unit from Mid-Florida Tractor & Equipment all his tractors sit outside in the open I had bought a year end unit so I was told making its time outside lengthy. Also every dealer I go past has their units sit outside in the open. I believe your representative needs to rethink his response to my inquiry about assistance on the replacement of this seat as this unit was only left outside by your dealer and is currently sitting in our garage with no seat and the time for using it with our bush hog is coming up soon. By the way this has really tarnished my faith in the Kubota brand and customer service."

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    Sales & MarketingReliability

    Reviewed Feb. 16, 2018

    OK! I can relate to the negative reviews with this product (2014 Kubota BX25D). The guy who wanted one "Out of the crate", unfortunately Kubota doesn't let you do this. I too wanted to pick my own from the few they had on the lot, but the salesman told me that they don't do it like that. He said 1st in and 1st out. It doesn't work like a car dealer. With that said, it should not have had double digit hours on it. Mine had 0.3 hours so I knew it was new. Also, they do stand by the two year warranty, but it does stink that you must get the unit to them at your own expense and sometimes wait too long to get it back. And most of their mechanics are stupid and don't know how to diagnose and repair it right.

    My dislikes about the unit are the front tires that needed constant air until I decided to remove them and add tire sealant around the rim bead and it seems to work great. Don't know how hard it will be to remove the tires once they need replacement. Also, my right rear tail light has a bad socket which needs replacement. I'm not bringing it in for that. I will order a new fixture and replace it (Some day). Didn't work since the day I bought it and the bulb is good. Tried fixing the contacts in the socket, but can only make it work intermittently. They won't give me a free fixture unless I bring the unit into them for repairs. Yea! OK! They can go screw!

    My unit has been good and reliable to me. But my front end will need alignment. I'll get to it when I get a chance. Unit was not perfect and when I got it home, and the engine temperature didn't work as soon as I got it home, Found the sending unit wire disconnected. This tells me that the dealer didn't thoroughly check the unit out before calling me that it was ready for pick up. As you can see, I installed a cutting edge as I scrape my driveway asphalt for snow removal. Should last a lifetime without ever flipping. Although it adds over 90 pounds to bucket, I can still lift a heaping bucket load of 3/4 clean stone. I still love my machine with the little flaws it has.

    I understand some of the mechanical complaints that some people have, and no doubt that these dealers don't keep their word with the sales pitch when selling you the unit. It's all dealers that do this! It is frustrating. As a heavy equipment mechanic, this didn't bother me because I know how to repair the units and made sure that I ordered a full service manual with the unit as part of the deal. I did get the service manual, but of course the salesman lied to me by stating that he would "Kick it in" for free as part of the deal. I wanted the manual in case I ever ran into a technical problem, so I sucked it up and purchased the manual for an additional $200 upon picking up the machine. What a scam!!!! Oh yea! He did give me a free Kubota T-shirt. That made me a little happy! Lol... Don't forget to keep your machine serviced and it should last forever if used for home use like I do!!! Good luck!!!!

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    Customer ServiceInstallation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 29, 2018

    I contacted Kubota customer service to request the manufacture and delivery date of my BX25DLB-T-1 to seller Kahn Tractor and Equipment. I suspect that I have been sold a used/refurbished machine as new. Kubota has refused to furnish me with this information. In May 2015 I visited the dealer in CT in search of a tractor. A unit on the lot had obviously sat out in the snow through the winter as the instrumentation panel had been saturated with condensation, rendering it unusable. I was offered the opportunity to try out the unit. I noticed that the demo unit had double-digit hours on the timer. I specifically told the salesman that I did not want to take receipt of a demo unit nor any equipment stored outside, but that I would purchase one out of the crate. I also noted the serial # of the demo unit. Kahns did not adhere to my request.

    In their haste to refurbish and ship this unit they replaced the outlet hose and power beyond pipe fitting. The fitting was only installed hand-tight. In the first week of using the tractor I noticed hydraulic fluid leaking from this fitting. Within 1 year of receiving the tractor there was a noticeable reduction in power. With the bucket full of topsoil the tractor was unable to move in the forward direction. I notified Kahn who sent a service person to my residence to inspect. The serviceman noticed that there was missing hardware in the tractors linkage. He made the repairs on site. Since taking receipt of the machine it has been garaged and has never been left outside overnight. Yet the machine was delivered with a rusted muffler, dry-rotted o-rings, rusted universal joints, and peeling paint.

    My suspicions were further raised when I received a letter from Kubota informing me that the model number on my original sales paperwork does not match what was shipped. I notified the Customer Service Manager of this and he never followed up with the seller and never provided a reason for this negligence. I purchased the BX25 with a mower deck and requested a mulch kit. The machine was not delivered with the parts removed from the original mower deck (blades, chute). I had to request them.

    I initially contacted Kubota customer service in November 2017. I was contacted by Kubota customer service and conversations continued into early December 2017. The Service Manager refused to return my calls. I finally made contact with the Service Manager on 01/29/18 who indicated that holidays kept him from returning my call. After a short conversation it was apparent that Kubota does not stand by their products. This was further confirmed when the Customer Service Manager hung up on me.

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    Reviewed Jan. 7, 2018

    I have had a number of people tell me that Kubota makes a damn good tractor. And the sales department is quick to tell you, "Yes, if you have any problems with it, we will not only fix it, but if need be, we will even loan you a tractor, or so I was told. This is the 3rd time that my tractor has been in the shop since I bought it in 03-2017. It's been in the shop 5 weeks already, and I can't wait to see how long that they keep it this time? Last time I had to go out and buy a 2-man auger to keep moving. My guys hated it.

    I own a fence company in Angleton Texas, and not only have they not done what they said that they would do, they have reneged on the loaner tractor, and they were fully aware that I was buying the tractor for my business. I talked to Corporate, and they said that Bobby Ford should loan me a tractor, but they have no control over what each dealer does. Ain't that just special??? I will never buy another Kubota, and as soon as this one is fixed it's going up for sale. We can't even keep the turn signal lenses on it. I thought that this was an off road vehicle, not a parking lot only model?

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    Installation & SetupPrice

    Reviewed Dec. 7, 2017

    Kubota BX 1880 - Bought the unit based on Kubota's reputation... Totally undeserved. This unit is very, very hard to start; has very little power; the instructions are worse than useless (I have to rely on Youtube videos) and; the casting and machining of the parts is extremely poor. I am just hoping that Kubota's totally undeserved reputation for "quality" will allow me to sell this piece of {expletive deleted} for a price not far under what I paid for it, so I can buy a John Deere.

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    Reviewed Nov. 3, 2017

    I have Kubota mu5501. 2 problem comes again and again. My tractor goes to company then also problem not solve. Main reason when we put second gear noise coming. Lift not working properly in field. Tractor run only 350 hours...

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    CoveragePrice

    Reviewed Oct. 18, 2017

    All I asked for when I bought my lawn mower was to get one with the belts protected so they don't break off. I checked the deck belts and they were but the drive belt is not. The first month of use, the drive belt snapped off and I took it in to get a gear driven model that is double the price and they would not allow me to return and upgrade even within a 30 day window. Better off buying a mower from a major retailer that has a return policy. The manufacturer says they have no input on return policy as they do not own the mowers. No guarantee... no return policy... broke within first few hours of use. They don't make them like they used to. My old diesel Kubota was fifteen years old and belts never broke. Now they seemed to be designed tons of they can repeat them for a few hundred dollars.

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    Customer ServiceInstallation & SetupCoverage

    Reviewed Aug. 17, 2017

    I bought a new Kubota L5460. The very first time it required "regeneration" we followed the instructions in the manual, these are very poor instructions, and it would not regenerate after running over an hour. Next day tried the regeneration process going step by step by the manual. Again no regeneration. Contacted the dealer and they had to reprogram the computer to get the regeneration to work. Kubota "customer service" was contacted and their answer is because I tried twice to do what the manual said and it would not work. There was no warranty coverage to have the regeneration reprogrammed. This company's "customer service" and "warranty" isn't worth the paper it’s printed on. I'll NEVER buy another Kubota product, from these lying jerks!!!

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    Customer Service

    Reviewed Aug. 15, 2017

    Since I don't think people would come to this site unless they had problems, I wanted to give a different perspective. We purchased our 2005 Kubota BX from Sharon Springs Garage in Troy NY for mowing, digging, hauling, etc. on our 14 acres, and never had a single issue. We do maintenance about every 2 years. We really love it. We are novices, and the Kubota takes a lot of abuse from our ignorance, but just keeps on trucking on. Customer service is excellent, even though we are an hour away. So shop around, the closest dealer might not be the best.

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    Staff

    Reviewed March 31, 2017

    Bought a new Kubota B series, cab over. Problems from the start. Air conditioner wouldn't work. Took two tries to fix. Next, the safety switch under seat was bad. They wouldn't believe me, it wouldn't do it when they were there. Took three tries for them to finally fix. Third, and this is where I am now, the PDF filter regenerates all the time!!! Sometimes it's as little as two hours and it wants to regenerate. I'm told there's nothing wrong. (Must be all in my head.) Keep in mind I have less than 50 hours on this thing. Haven't even done first oil change! There's got to be something wrong with this machine... any ideas? Dealer is no help. They are quite incompetent. I did have an L series before... should have kept old one.

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    Customer ServicePunctuality & Speed

    Reviewed March 1, 2017

    Bought this Z121S 48" Zero Turn Mower last spring. One month after purchase I was having issues where the mower would start to cut off when I pulled the parking brake. If it did shut off I could not get it restarted. If I released the brake before it cut off and rode it around and over a few little bumps and tired again and it would not cut off I could park the mower, shut it down and be able to restart it later or the next time I mowed. I report this to the dealer where I bought the mower and they said there was an issue with the safety switch. They said they knew about the issue and would order the part and get my mower fixed. I never heard from them and just dealt with the issue through the season.

    In October I was still dealing with the issue and ended up with the mower totally not starting. I called them and they said they found the part on the manager's desk... Said they must have forgotten to call. So they came and got the machine. Over a week later I still had not heard from them so I stopped by the dealer. Only then was I told they lost the part in the 4 days it took for them to pick up the machine and had to order another so they could fix the problem. I finally got the mower back and was able to use it for one cut. A few weeks ago I got the mower started and ran it for not even 5 minutes and the issue was happening again. I managed to do most of my work with it but then it cut off and I had to get help pushing the mower back to the driveway because it just would not start. All this with only 110 hours on the mower.

    Another week has passed and I called the dealer. They said they are waiting for a new wiring harness. They found a place in the wiring where they were smashed and look to be soldered back together. Kubota was saying the owner must have done this... The service tech said he had to remove the tank to even find this issue and he states he told Kubota there was no way the owner would have or could have done this to the wires. How scary is it that I was riding around on a machine where the gas tank is under the operator seat and there are smashed and soldered wires under it? Totally a safety issue to have wires under a tank and have them soldered. Now here I sit with a 4K dollar loan on a junk machine.

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    Reviewed Nov. 3, 2016

    We have a 2014 9960 Kubota 4WD front end loader. This tractor has given us problems from day 1!!! It has only 485 hours right now. About 2 months ago, it busted a steel hydraulic line, the dealer's service manager told us the cab would have to be lifted. The total bill for replacing line was $1285. In 60 days, the same line ruptured again. We had our mechanic to remove line, which took approximately 20 minutes. We called dealer, Appling Motors in Baxley, GA. Told them. Their job lasted approx. 2 hours. We braised the line and replaced it. Approx 20 more minutes. They charged us 8 hours at $85/hour.

    Never buy a Kubota Tractor or you will be ripped off!!! We also have a 3360 and we are selling this piece of junk at an auction for whatever it brings. We feel Kubota has ripped us off for about $40,000 on these 2 tractors. Want to share this... NEVER BUY A KUBOTA TRACTOR!!! We also had a R1100 ATV and dealer ripped us off for $1150. For air conditioning compressor. Although the machine had 300 hours!!!

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    Price

    Reviewed Sept. 26, 2016

    DO NOT BUY ONE. IT'S NOT WORTH THE MONEY. I purchased a new Kubota RTV900 Diesel 4-wheel Drive. Paid about $4000.00 more than other models/brands because I thought I was getting a higher quality machine. Don't waste your money. I am retired... 37 years auto and heavy equipment repair. What Kubota has done is make the parts on the RTV to fail. They do not put grease fittings in their U-joints, do not put fitting in the rear axle shafts so it makes it impossible to remove without destroying the shaft. Check with a Kubota dealer. Then they charge about 4 time as much for the parts.

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 5, 2016

    We bought a Kubota riding tractor 3 summers ago and we have had nothing but problems with it. The drive belt broke because the pulley is PLASTIC and the mower has been hard to start for the last 2 years. The John Deere dealer just called and said that there is another plastic piece that goes into the carburetor and it is broke. This part can't be replaced -- you have to buy a new carburetor??? At a cost of $500 parts and labor. The belt and pulley was over a $500 repair. When does it stop?

    We will never buy another Kubota product. We also had to put a new battery in it the 2nd year and guess what, only a Kubota battery fits or you have to alter where it is screwed down. We tried several lawn batteries to find that we had to buy a Kubota battery at $90. I guess if you build mowers that have plastic parts and only uses your batteries and belts only -- your company will get rich at other people's expense. Never EVER buy a Kubota product!! They are junk. This lawn mower cost over $5000 and is only 3 summers old and spends more time at the John Deere dealer for repair - and OH that is because the dealer that sold us the Kubota has no time to repair our mower as he is too wrapped up in fixing large farm equipment. They did not stand behind what they sold at all. Thanks to John Deere for getting us up and running each and every time with a smile. I will buy a Deere soon as this mower will just keep on breaking down.

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    Customer Service

    Reviewed Aug. 26, 2016

    In June 2016, I purchased a brand new Kubota Tractor LA525, in Westminster, M.D. After 9 hours, the tractor began to display a code PO336. The tractor would just shut off. I went to the Kubota dealer from which I purchased the tractor from, and explained what was going on. The service manager said "How long can you go without your tractor?" I advised the service manager not long. They came and picked up the tractor. They have had the tractor now for over two weeks. I called the service department after five days of hearing nothing from the dealer, and they advised that they were still working on it.

    After another 5 days I called and the service department said that they had someone from Kubota coming in to look at the tractor. I told the service manager, I had twenty six acres that needed to be cut. "He told me let me see what I can do." The easy part was buying the tractor. The hard part is getting the service department and Kubota to fix it. Westminster Kubota has the WORST customer service. Don't buy a Kubota from them. In fact I will never purchase another Kubota product again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 13, 2016

    I took my Kubota B2620HDS in for warranty work. After only 26 hours on tractor had to take it to different dealer than where I purchased it from for repair work. They keep my tractor for a month then told me it was fixed. After I got it home I found it was not fixed. I called other dealer and told them about the problem. He told me no big deal, to bring it in. That was 6 weeks ago and I still don't have my tractor back. I filed a complaint with the BBB.

    In two days someone from Kubota call me wanting to know how she could help me and what the problem was. I told her how her dealers were jerking me around just because I did not buy it at their dealership (because they did not have the model I wanted at the time). She told me that was not the way they are suppose to treat me and she was going to take care of it. That was two weeks ago and I have not heard from her or the dealer that has my tractor. I just want to warn other people who are planning on buying a new tractor. Once Kubota gets your money they do not stand by you. You are at the mercy of the dealer to make repairs when they feel like it.

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    Reviewed Aug. 5, 2016

    I bought this mod, brand new in Mar of 2014! In Apr or May the main bearing went out of the eng. Took it to the dealer - they replaced whole engine. From there it was downhill - Blade assembly, clutch cable, clutch, carburetor, PTO switch (2). Had it serviced back in Nov., didn't use it until mid March. It has been in the shop 5-6 times this year. The dealer has been nice by coming out to take it back in for repairs each time to Knoxville, Tn from Sevierville, Tn, but it not what I expected after having 2 previous Kubota products. It still has 1 1/2 years left on the warranty, but what will happen when the warranty runs out after 4 years? I'm stuck paying the whole bill. When you spend $5,000 on a pc of equip. it should last more than 2 years!! It's a Lemon I think!!!

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    Customer ServiceStaff

    Reviewed Aug. 3, 2016

    Few months ago bought a new L4240 with BH92. The Arm of BH92 is off center when parked. It's to the right when you see it from the back of the backhoe. Called the Kubota dealer David Evans Group in Brendale, Queensland Australia, and the manager says it is all right and does not want to provide any document to support what he's saying. He has a short tempo and elegant way of communicate with the customer.

    Asked for a 400 hrs services for my BX1800, but they have my machine a heavy full scale service, not a scheduled 400 hrs one. It more like a 600 hours service or 300 hours service, but the correct one. They admitted there are internal management errors and it's computer system fault, but they still charged me in full. Things are still pending now. Things must go to Fair Trade ACCC if Kubota Australia does not handle this right. Kubota has a very bad quality control and products services on its dealers and no auditing activity at all. Now is considering sell all to change other brand.

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    Customer ServiceStaff

    Reviewed July 12, 2016

    Kubota dealer assured me they could diagnose my hydraulic system to determine if a Kubota added front valve was damaging the expensive backhoe seals on my $30,000 L3940 TBL tractor. After in shop, they insisted on replacing the seals first, even though the backhoe can be bypassed in under 10 seconds with the quick connect hoses that allow easy removal of backhoe. After $700 charge, the dealer refused to even look at the problem, I described in great detail to the service department and talked to the mechanic in person about the problem which I requested in writing.

    They seemed to NOT KNOW HOW TO DIAGNOSE the problem. After pushing them to diagnose the issue failed. I went up the management chain only to find rude and sarcastic employees at every level, including Kubota's Southeast Technical Support manager, Dennis ** (Atlanta). Mr. **'s boss, Richard ** said I should take it to a dealer that installs the suspect valve (WR Long) that Kubota installed on my tractor. The dealership is listed as a dealer for WR Long. I filed a BBB complaint which Kubota would not even address.

    I was over charged the quoted pickup/delivery fees and they replaced an additional valve kit that was in working order. Kubota never apologized, admitted anything, or fixed my ongoing issue (over a year). Tractor is now out of warranty. The other 3 area dealers seem to be 2 months backlogged and are unable to schedule me for service after discovering an open Kubota ticket. The dealer who sold me the tractor will not rectify unless I spend $1200 in pickup/delivery charges, even though they delivered the tractor to me for $300. Dealer and Kubota Corp. seem to have a business model that puts the consumer at a great disadvantage.

    I did not see the service ticket until after I paid the bill over the phone, to get my tractor delivered. They wrote the ticket up to justify what they did, which was not what I verbally and in writing requested. After Kubota gets your money, you may just be on your own. Just look at all these complaints on this website. If you do buy a Kubota, make sure you have a reputable dealer that will stand behind your expensive equipment. And don't expect to get warranty work done without a huge hassle. Kubota believes it is your fault, first.

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    Price

    Reviewed June 7, 2016

    Sent tractor for service, did not repair and hood down and inoperative. Cannot service and dealer wants me to bring it in. I have no trailer. They want to charge me to repair what they broke. Cannot service tractor, cannot use tractor. Still smells new. Just sitting there but still making payments. DO NOT BUY KUBOTA.

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    PricePunctuality & SpeedStaff

    Reviewed May 9, 2016

    I purchased a Kubota L6040 tractor from Kubota, and financed it through their credit corporation. When making payments I noted they would not allow you to make a payment on the date you actually make it. They would only allow you to post a date approximately two days later. I paid on my tractor for 84 months. The initial cost was almost $31,000. I was late with one payment due to paying the payment online, and when I made the payment you have to also click authorize. I forgot to do that on one payment, and didn't catch it until it was 30 days past due. This is the ONLY payment which was late. They reported this to the credit bureau. I contacted the Kubota Credit Corp., and explained it to their personnel who agreed with me. They forwarded it to their management, but they would not change anything regarding their report. I will not purchase another orange tractor for that purpose.

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    Reviewed April 17, 2016

    Front Tires will not seal due to rotating on the rim. Purchased 12/2014 and first month had issues. Dealer/said BX25 had too much torque for the small front tires when operating in 4 wheel drive. At considerable expense, I have taken the tires to a professional tire shop multiple times and they have used every trick in the book to seal the tires, including installing tubes. The tire rotates pulling the valve stem off of the tube. Many BX25 owners seem to be having these same issues. Imo, there should be a recall issued and replacement with heavier duty front tires... Tractor was purchased at Nelson Tractor Jasper Georgia – Nelson Tractor Company, nelsontractorco.com/nelson-tractor-jasper-georgia/ Phone: 678-454-2900. Fax: 678-454-2918. 292 Interstate South Drive Jasper, GA 30143.

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    Staff

    Reviewed April 7, 2016

    We bought a 2015 SVL90-2 in May of 2015. A 2 weeks later it starting cut off in the middle of working and flashing codes. Took to the dealer 3 times and was not fixed. Technician came out to the jobs 4 times still nothing. We have not been able to run the machine for 2 solid work days only 2 weeks after we picked up from the dealer. Very dissatisfied with Kubota and the dealer.

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    Reviewed March 19, 2016

    On an L series Kubota, tractor Two brake failures on hillsides mowing in light blackberry briars, in combination with the only suspension tractor seat that ever bottomed out with a hard back jarring thud, have left me with back pain. The dealer has done the most he could for us and has been excellent. The poor design and quality of the tractor is the problem. Total Junk, never had this problem with a red or yellow machine, only this piece of crap orange one. This tractor was specifically bought to do this mowing and failed.

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    Paul increased rating by 4 stars.
    Staff
    After a positive interaction with Kubota, Paul increased their star rating on March 15, 2016.

    Updated review: March 15, 2016

    Its all about customer service. Thanks Henard Utility in Searcy and Tim at Kubota.

    Original Review: Feb. 7, 2016

    A brand new tractor BX2370 was purchased from McClung Equipment in Mountain View, Arkansas in June of 2015. The tractor was delivered with a flat tire. The delivery man just shrugged his shoulders and drove off after unload. These two front tires have subsequently never held air overnight and need to be refilled every morning. Within a week a bolt of the type used on the tractor was found lying under the unit in my storage area. Extensive inspection of the unit could not determine its origin.

    At 100 hours the oil change was scheduled at my home shop. The oil filter was removed and it was immediately noted that this filter has never had oil flow through it. I repeat, this is a dry filter. No oil has ever flowed through this filter. This is a factory installed filter. This is the only time this filter has been removed by anybody, to my knowledge.

    A trip to McClung Equipment to look into this serious anomaly resulted in the dealership and its mechanic flat out denying it was a dry filter. I must note that it is blatantly obvious that oil has never flowed through this filter. How a supposedly competent mechanic can deny anything but that conclusion is beyond comprehension. The owner and mechanic time and time again argued the filter issue to the point I knew I was being blown off.

    This incident has been reported to the Arkansas Attorney's General Office of Consumer Affairs. I still await the conclusion. Meanwhile I have a literately brand new Kubota BX2370 sitting in my shop with a compromised engine. There is no way of telling what damage has been done to the unit now, or how it will fare up after several thousand hours of operation. Is my warranty void? Who is responsible? Why will the dealership not recognize the blatantly obvious? What kind of mechanic is this person? It is impossible to get a human being at Kubota. Every attempt to contact this company ended in voice. Both run around. These are the facts as I know them. You be a judge. What do you think?

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    CoverageStaff

    Reviewed Feb. 2, 2016

    I purchased a new 2015 Kubota SVL 90 track loader. After a few days of operating a forestry attachment, the wiring harness, air filter housing and other rubber components melted down and caught fire. Kubota Corp denied warranty coverage because they claim that fire damage is not covered by Kubota's warranty contract. A month after paying $60,000 cash for this Kubota product, it is worthless. Kubota has refused to repair the unit, even when I offered to pay for the parts and repair, so I can get back to work. Kubota Corp representative stated no warranty, no repair, no return, no replacement, and no refund.

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    Customer Service

    Reviewed Jan. 31, 2016

    After purchasing my Kubota tractor BX25 from Ricer Equipment in Jackson, Ohio my front left tire came off the rim. I contacted Ricer Equipment and they advised to just put air in it, which I did. After this the tire would go flat after setting for 2 days or every time I used it. After calling Ricer again I had to take the tire to them, which is 1 hour away. They resealed it and sent it home, which it never fixed the problem and now the right tire started doing the same thing. After calling Ricer back the own advised there was nothing else he would do. After letting him known that my tractor had less than 2 hours on it he advised to bring it back down, which I did and had to leave it there.

    After a week I went back to get my tire and it was not there. They had taken it to a tire shop and advised me it was my responsible to pick it up. Now I have just paid them over $20,000 for this tractor and already their customer service is really bad. After going to the tire shop I am told they out a tube in my tire and was told that my rim was bad and that it would never hold air. I just was not going to settle for this, so I contacted Kubota main office in CA.

    Here they gave my complaint to the Grove City, Ohio headquarters, which the guy called me one time and never would call me back. Well back to the CA office I went and after approximate a month the guy from Grove City call and continue to tell me they was going to do this and after that it was my problem. Good customer service Kubota. Not. Well finally in about a month my wife had to take both tires to Ricer Equipment and they gave her two more tires, which turned out to be used because the rims were all scratched up and had big dents in them. To this day Ricer Equipment or Kubota had gave me new tires for the tractor that only has 14 hours on it and today the air valve stem blow out. I will never buy from Ricer Equipment or Kubota Tractors.

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    PriceStaff

    Reviewed Jan. 14, 2016

    I purchased my Kubota RTV 900 in 2006, used with 40 hours of usage. Ten years later, it has 700 hours on it now, and the only thing I have done is to change the oil, hydraulics, coolant, battery, filters, and put a new set of tires on it. Oh, and I of course have greased the grease fittings bi-yearly. It has been a wonderful machine and a joy to own. I never thought a piece of machinery to improve my life so much as this one. I use it everyday hauling logs, riding and maintaining trails, and putting in food plots. Now, after 10 years of service, the front CV axles need replacing. Considering what I have put her thru, I am blown away they made it this long. $240 for two new CV axles, and I bet you she'll be good to go for another ten years.

    We have great dealer support in my area for Kubota products. I know several folks who use their farm tractors, and they love them. One farmer had issues with his, but it is 30 years old. Also, he doesn't take care of his stuff. Henry County Schools has outfitted their grounds crews with Kubota zero turns, and they have ran circles around the Grasshopper machines they were using. Kubota makes great products. I do hope others here find better dealer support. I personally have had great experiences with them. The only con I can think of is that their parts are pricey as well as their fluids and filters. I have to buy service products online. The local dealer will rob you with the markup on their wares.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 29, 2015

    As a long time owner of Kubota products, we thought our purchase of an SLV 90 was a no brainer. We should have done our homework because evidently there have been problems with the hydraulic pump for the lift cylinders. After about 500 hours we noticed a reduction in the lift capacity. So we replaced filters and fluid in the hope that this was the problem. Unfortunately it only got worse. After some online investigating we found many other customers with the same problem, so we brought the machine back to F&W Equipment in Orange, CT. They told us Kubota would replace the pump, so we thought they would stand behind their product because they obviously had a problem as evidenced by other complaints about the same problem. Well when we went to pick up our machine at F&W Equipment in Orange, CT, we were hit with a $4000.00 bill for labor.

    I expressed my dissatisfaction at the time and was assured by the sales manager that the service manager would contact me as soon as he returned from Arizona. Well almost two months later and not even a phone call. I would encourage anyone thinking of buying one of these machines to think twice and do your homework, and certainly consider where you purchase your machine.

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    Reviewed Dec. 16, 2015

    Bought a L3901HST at Marshall Machine. Salesmen said he would set the tires up wide for delivery. I received delivery and later that day realized the tires were not set up as stated they would be. I'm disabled so this is a big deal for me to set up. Approx 100 hours into operating the tractor it started knocking worse than a door to door salesman. Three error messages popped up which another dealer said were allegedly not seen when they worked on the tractor. They have to remove the engine (believe it threw a rod) and are not sure when I will get it back. I am in the middle of a 4 building construction project which has come to a halt. Does anyone know the # for John Deere?

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    Customer Service

    Reviewed Dec. 13, 2015

    Just remember when you give Kubota $19,000.00 cash for a tractor that they are doing you the favor. I was in sales for fifteen years and I have never seen such arrogant non-customer service; very indifferent and rude. The national customer service is no better. I am very sorry I ever bought a Kubota. The day after I bought the tractor a cotter pin fell off and I asked the salesman if he could mail me one and he said, "That is not our policy. You can buy one at Tractor Supply for a dollar." This is the day after I gave them $19,000. The icing on the cake was when they sent me some tacky Christian card telling me I should thank Jesus. For what? I gave them the $19,000, Jesus didn't. Please don't make the same mistake I did.

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    Reviewed Aug. 31, 2015

    I bought a new bx2370 a month ago. The dealer Abingdon equipment delivered the tractor. I did not notice a dent in the right side. When I was bush hogging a few weeks later my tach quit working. I stopped and found out the fuel pump wiring was pulled out of the harness. It is a bad setup. I contacted the dealer and Kubota and it's all on me to fix. About 7-800 dollars for a new harness because they put the pump and harness under the tractor to be hit and damaged by brush or whatever you pass over.

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    Customer ServiceCoveragePriceReliability

    Reviewed Aug. 31, 2015

    My tractor had about 20 hours on when it overheated while cutting my lawn, the yard is about one acre. I immediately stop the engine when I noticed the heat is up. Some time thereafter I took it to the dealer, he told me I abused it and they have lots of similar cases. I was blown away by the service manager's aggression. At the time of purchase I paid a significant amount extra for a extended warranty, something I was immediately told that it's not covered. I have cut the same grass for more than 7 years with a small Sears model (and it still runs). The Kubota dealer mentioned it will cost me at least $400 to look at it and they will have to replace the radiator. I decided the Kubota's warranty is worthless anyway so I replaced the radiator and thermostat myself. It did not overheated since.

    However now after several year I smell some antifreeze when the engine runs hot and I suspect it's from some gasket damage from the overheat a few years back. The engine runs fine though. I just make sure the coolant reservoir is always filled, there are no signs of overheat. I have a technical background and I am convinced the original radiator or thermostat was defective since manufacture. Something worth mention, I had to park the tractor outside for a few months and the panels and gauges are now badly sun faded. Even after replying to the new customer survey I received Kubota support is non-existent, the extra warranty is worth nothing. I have seventeen other vehicles of which I mostly service myself none have any problems. Spare yourself the frustration, find another brand with reliable products and something call service.

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    Customer Service

    Reviewed Aug. 1, 2015

    Purchased BX2370 from Murphy Family Inc. In the first year of use the LA2411 loader bucket has been broken three times with less than 250 hours on the machine. Have complained to Paul ** & Jeff **, Asst. Div. Service Mgr., Groveport, OH, Phone 614 835 3817, **. The bucket has broken again and no one will reply to my e-mails. I am requesting to have the bucket completely replaced. I feel this is a lemon.

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    Staff

    Reviewed July 27, 2015

    We purchased this BX2400 tractor brand new from Dorr's Equipment in Bangor Maine. Ever since we purchased it the oil that dripped under the foot stand plus the floor stand broke the first 6 months we got it and Dorr's told us they would order a new one and replace it. Last fall I was in their parts room and the person who helped me told me that it is a power steering that is leaking and they have had a lot of problems with this on that particular tractor. That is the first time anyone has told me anything of that sort. We have a Kubota Dealer in Presque Isle but I would not take anything there to be fixed, that place is overcharging and takes forever to get anything done. I like the BX, it is a good tractor, but right know we can't even use it for you can't keep any oil in it.

    I purchased this tractor, made all my payments and get letters all the time wanting to sell me a new one. We have a 2 HST 72 that was more hydraulic than this tractor this one has but no one ever wanted to fix the problems so why would we even consider buying another tractor. We have owned 3 new Kubota's in the last 20 years and if you ever want to sell me another one someone need to fix the oil leaks and the floor board that they told me they would come and get the tractor as soon as it came in.

    Kubota has a good product but I tried out a new New Holland and I have to say I was impressed except for the hydraulic strength. Can someone please tell me why my tractor has never been fixed? It has not been because I have given someone a hard time. I was promised but no one ever carried through. I like a Kubota tractor and I know several who have them but they all tell me "you have not used me very good" and that could be a cause for them to change when a next new tractor is purchased.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 18, 2015

    I own a BX2370V purchased from Marshall Machinery in Honesdale Pa. (A great dealership) With about 200 hours on it, a problem with the loader control valve developed. I contacted a more local Kubota dealer to save money on the trucking fees. That dealer is Pocono Power Center in Swiftwater Pa. (Not a great dealership) The tractor was still under warranty or I would have fixed it myself. On June 29th the tractor was picked up at my house by Pocono Power Center. On June 30th I received a call saying that there was something wrong with the loader control valve and that it's about 5 hours work to take it apart and that they would let me know what they find. I heard nothing back from them. So on Friday July 3rd I called and left a message because no one answered the phone.

    I called again on Monday July 6th and was told that a service technician hasn't been in since Tuesday June 30th but he is due in the next day which would be July 7th. I made several more calls and on one of those calls I was told that they just got approval from Kubota to order a new control valve because the parts to fix the valve are not sold separately. On Wednesday July 15th I was told that they just got the new control valve in the day before and they should be able to get it done the next day. It is now Friday July 17th and I was told I wouldn't be getting my tractor back today and that the service department doesn't work on Saturdays.

    To date they have had my tractor 22 days. This is an unacceptable amount of time. I am extremely frustrated that they have had the new valve for 4 days now and have not yet put it in. When I spoke to the manager he said since I didn't buy it there it wasn't a priority. I recommend that something be done about this dealership. I love my tractor but will never buy another Kubota because of the crappy service provided by this dealership.

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    Reviewed July 17, 2015

    I had rear main seal replaced by Kubota a year ago and it started leaking again and blew out all the oil and overheated! Now I need to replace engine. Shouldn't a seal last longer than 1 year?

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    Bob increased rating by 4 stars.
    Price
    After a positive interaction with Kubota, Bob increased their star rating on Oct. 19, 2015.

    Updated review: Oct. 19, 2015

    So I contacted Kubota direct and after two attempts [the first one was a bit of a rant]. I was contacted by the factory rep, Matt; he told me he agreed with the dealer, but he would be willing to look at photos or video. I sent him several photos and explained the damage was not a result of abuse but a defect in manufacturing. 6 welds across the back had broken and caused the fractures.

    He responded and we met at the dealership about three weeks ago. He examined the mower deck discovering that the bearings in the mandrills had enough wear to cause the excessive vibration.

    After submitting a pre-authorization, Burke Equipment decided to give a full refund plus new blades and belt. Also, the mandrills were rebuilt.

    It pays to be patient and go through the channels. I should also point out that if you look up stress fracture on Wikipedia it is not recognized as a legally binding form of damage. Physicist disagree.

    So if you have a warranty issue, take photos of your damage, do your research, be packet, post on Consumer Affairs. Over 13000 views. Your business is valuable.

    Original Review: July 17, 2015

    I purchased my Zero turn lawn mower from Burke equipment in Delmar De. on 04/28/2014 and it operated fine up until 07/09/2015. I have cut a lot of grass over the years and speak with plenty of experience with wear and tear. If you look at the picture of my "commercial" grade mower deck with a 48 month warranty, this is about as unlikely as it gets. I was about to make my last pass cutting my brother's yard when it sounded like I had picked up a piece of plastic with the blades. I disengaged the mower and raised the deck. To my disbelief the deck around the pulley/mandrel assembly was torn apart. Not only had the deck fractured, the K lift assembly had sheared off the connecting pin and ripped the deck lift attachment apart.

    Afterwards I found several other fractures on the deck. I had changed the blades about 1 month ago and never noticed any fractures or broken welds. Kubota denied the warranty and this is costing me about $1000.00 on top of the $6000.00 I paid for the mower. I haven't gotten the parts in and I am having the dealer repair the K lift. I will make updates if necessary. In conclusion I would not recommend buying a Kubota product. I paid a premium compared to the competition's product. Kubota does not hold up. It isn't worth what you pay for it. They don't stand behind it.

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    Reviewed July 6, 2015

    Kubota 500 fuel pump - We bought new, had recommended service at 50 hrs then had trouble starting. Returned to service dept., charged $125 & was told it was bad gas! Problem still not fixed, returned to service dept. - now recommends replacing fuel pump ($415 without labor).

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    Reviewed July 3, 2015

    I bought a new SVL90-2 Kubota CTL loader with a industrial grapple. The hydraulics for the grapple run so hot that the heat goes through the entire hydraulic system. It got so hot that I burnt my leg on the console that you drive the machine from. The dealer is try but Kubota has done less than nothing.

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    Reviewed July 1, 2015

    I bought a Kubota tractor in 2013 October and called today to make a appointment for a small leak on the front axle, the tractor has 93 hours on it. First thing they say is it a wear part and that it is not under warranty for 2 years. So what is a wear part, pretty much anything on the tractor I guess so the warranty is crap. I even called corporate and they said they would see what they could do. I was smart enough to go and talk to a sales rep about a new tractor at the dealership, guess what, he says the new one is covered everything for 24 months. So when I revealed what I was there for, his knowledge changed and said "well it is up to the service dept."

    Kubota needs to get it straight, does it have a warranty or not? I will be contacting the Better Business Bureau in Kansas to make a complaint even though after arguing with them they are now going to fix it. I love the tractors but this is just robbery to make a 2 year bumper to bumper warranty and then try and refuse to warranty anything. This is not a wear part either, it is a cap plug on the bottom of the right side of the from axle that takes a o-ring to fix. I will never buy another tractor with Kubota on it. This occurred at Coleman Bonner springs KS.

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    Reviewed June 14, 2015

    My Kubota bx 2660 is three years old. 250 hours of use. Began to run very rough. I changed the fuel filters and bled the injectors. It ran good for a few hours then the same issue. I called the Kubota dealer and was told it was a fuel issue and to drain the tank and replace the fuel filters. I did that and it ran for a few more hours and again the same issue. The dealer suggested replacing the fuel pump. I did that and the fuel filters again. It ran great for a much longer time than when it got to less than half a tank of fuel it started the same issue again. I filled it with fuel and it is running good so far. I'm stumped. I would not think this should happen in 250 hours of use. I will never buy another Kubota tractor.

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    Customer Service

    Reviewed June 5, 2015

    This is a 24HP gas model with a 60" Mower deck and electric steering. This has been a great machine up to 2010. The electric steering has developed a flaw where it is continually receiving a signal to turn right. I have spent over $1000 to have an onboard computer replaced. No change. I got the old computer back as a paperweight even though the new computer changed nothing other than make me out $1000. The dealer returned the machine stating that it was fixed. Not true. The dealer now has no idea how to repair it. They say they have been in contact with Kubota for assistance. None has come yet. I have written to Kubota asking for assistance. They have not responded to my letters.

    I asked the Kubota dealer if Kubota made a model that was similar to mine. I require the power steering. They said no! Only models with 2 cylinder Kohler engines in them and no power steering. I asked if Kubota made a machine that my mower deck and snow blower would fit. The dealer said no. After checking the Kubota website the model GR 2120 is a replacement but with hydrostatic steering and a diesel engine. I am certain that the hook ups for the accessories is the same as mine. They did not want to deal with me. I figure they did not want a trade-in that they couldn't fix.

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    Customer ServiceContract & TermsStaff

    Reviewed June 1, 2015

    I purchased a Kubota tractor, the dealer was effective on the phone and when I went to complete the sale, they were horribly incompetent and acted if they could care less if they sold the unit. I went for the Kubota 0% which has been even worse to deal with because like the dealer, they want you to blindly sign and the contract is loaded, 20 pgs with legal BS suggesting very questionable remedies and requirements in various possible future events. That said, when I inquired about having to sell the tractor and my option to have potential buyer with good credit assume the contract and make the remaining payments, the Texas office gave me much trouble over it. The person I spoke with was full of herself with a God complex issuing judgement day and assuring me that they could take up to 6 weeks to decide if they would even consider, much less allow it.

    After reading the posts, I could only speculate that rather than I replacing my credit with another payee, they would rather force a foreclosure and sell the loan off to one of their shareholders buying negative assets. What a Ponzi scheme this practice is. And in closing, the sale is smooth but once they got you, the dealer and the other Kubota agencies (credit, warranty ,insurance) treat you like a cheap ** to be ignored and abused.

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    Reliability

    Reviewed May 14, 2015

    I purchased a new L3400 Kubota tractor in 2006. The unit currently has approximately 450 hours and is garaged except during the summer season when used. During the first year of use I experienced difficulty when attempting to disengage the PTO. The PTO engagement switch is located to the right and just behind the operator seat. When engaging the PTO the switch lever is moved back, pulling a multi-strand metal cable housed in a vinyl cable housing, which pulls an engagement lever mounted on the tractor engine housing. The problem is that when attempting to disengage the PTO, the flimsy cable kinks instead of pushing the engagement lever forward to disengage the PTO. When this occurs I must shut off the tractor with the PTO/implement still engaged and manually access the engine mounted lever to force it forward to disengage the PTO.

    I complained about this to my dealer, who advised that Kubota had redesigned the switch. I purchased the "redesigned" switch and bracket assembly and installed it. It was virtually identical to the prior assembly and predictably performed no better. It appears the replacement assembly is now also close to failure and I need to replace the cable once again (eventually it breaks where the cable "kinks" during attempted disengagement).

    Kubota can fix this poorly designed and dangerous switch by 1) using a single strand, stiff cable instead of the current multi-strand cable, or 2) putting a tubular housing around the cable at the switch end to prevent the cable from kinking when disengagement is attempted, or 3) mounting a stiff spring to the motor housing and connects to the engagement lever that has sufficient force to retract the engagement lever to the disengaged position when the manual switch is moved to the disengagement position.

    While I have been extremely satisfied with all other aspects of my Kubota tractor, as a customer I am extremely dissatisfied with how Kubota has pretended the PTO switch is not a big enough problem to warrant a simple re-design. The inability to disengage the PTO and any attachment being operated off the PTO is a significant safety problem that could easily result in severe injury or death to those operating the tractor or who might be attempting to disengage the implement.

    Perhaps Kubota expects its customers to come up with the ad hoc responses to its defective engineering as I have, but this problem (i.e. expecting a wire rope cable to push a stiff lever) is so obvious and potentially unsafe that Kubota should address it. I post this notice because I believe other owners of this product should be aware of the safety issues the PTO switch presents; to provide suggested solutions to mitigate the injury risks involved; and to motivate Kubota to do more than sell so-called "improved" replacement assemblies that don't resolve this potentially serious problem.

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    Reviewed April 19, 2015

    I have had BX25 for four years, use it all the time and it is a real workhorse. Just bought a 0 turn mower and it quit working the first time I tried to mow. Everyone that I know that has a Kubota really likes them, but the service from the dealer is horrible. I broke a small hydraulic line then they said ok in a week. When came back they had not looked at it and said it would be 3 more weeks. I have a larger and better equipped shop at my house than the one in Seguin Texas. It took longer to drive into town a get the part than to do the repair. I suggest that you find an independent shop to work on them but the machine is very well built.

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    PriceStaff

    Reviewed Feb. 27, 2015

    We have over twenty years experience at Roadside Grass and Light Brush Cutting, and all that time used an older model Ford Tractor. Because of its dated appearance and because we thought a newer tractor would be easier to operate, we purchased a Kubota. We asked the staff to make sure the tractor we would purchase would be able to hand the work involved before we made the purchase, and initially there were a few repairs that were honored by the company.

    However, when a very large repair was needed, ($11,000.00) the warranty was refused. The reason given, that we had a similar repair already, and it was assumed the operator was travelling too fast or hit something. Never in the twenty years, did we have a repair anywhere near the cost of this repair by Kubota, which we will now have to pay. We have been left with the impression that Kubota is fine for someone who wants to play around the yard, but we would not invest in one again for real work.

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    Contract & TermsSales & Marketing

    Reviewed Feb. 3, 2015

    Bought a new SLV90 skid loader in May and they have a warranty on the tracks for 1000 hours and they are supposed to replace the tracks for free if they wear out before the 1000 hours or a year, whichever is first. The tracks did not even make it halfway. At 500 hours they were already showing signs of problems with the cables inside the tracks starting to come apart. By 600 hours they were completely trashed. Submitted a claim for the warranty on the tracks and of course, it was denied. Tried to fight the denial and appeal it, again denied. No explanation, no discussion. The dealer just said they are calling it a wear issue and not a faulty track.

    First of all, it is obvious from the pictures that you can see where the cables inside the tracks have broken allowing the tracks to come apart. Secondly, SO WHAT if it is a wear issue? They certainly didn't wear anywhere close to 1000 hours or a year. We have been fighting this for a month now. Well within the year and 1000-hour warranty, these tracks are the picture of a claim that should be warrantied. There has been no work performed with this machine except basic clean up on a project site where utility lines were laid. Nothing abusive, nothing out of the ordinary for what this machine is designed for.

    The attitude from Kubota is you signed the agreement to buy it, so you have to pay every last penny you owe for the machine, but we do not really have to hold up our end of the deal and warranty what we said we would. In fact, we don't even have to explain ourselves. That's just how it will be. The dealer that we purchased the machine from has said, "ABSOLUTELY these tracks should be warrantied, but that Kubota is denying ALL track claims to anyone." Apparently several people have had the same experience and the dealer told us the claim would be denied and we probably wouldn't get them warrantied even though they should be because that is how Kubota is dealing with all of these right now. This is the same as lying and stealing from their customers.

    This is false advertising as far as I am concerned. If they have no intention of warrantying anyone's track claims, they should not be advertising a warranty on the tracks at all. Now I have a machine that is down that can't perform, that I STILL have to pay for each month, AND now I have to rent another machine to take its place until this is settled OR buy another set of tracks and basically Kubota gets off scot-free without having to keep their bargain. There is not a better example of tracks that SHOULD be warrantied. I am mad as can be that I have to pay them for what I agreed but they seem to think they do not have to come through with what they agreed to do.

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    Reviewed Jan. 9, 2015

    What a lemon! Most switches have quit on my Kubota TG1860G and now the tranny is finished. Have 700hrs on it, the last 4 years have been a struggle to keep it going. Replaced all oil with Lucas tranny fix - got me the 4 years extra. Dealer says I need a new tranny $2400. Tried to get one from Hydro-Gear (manufacturer) but are discontinued. Any chance anyone has done a conversion with a better tranny or rebuilt one of these? Yes, I know everyone's 1860 has the same problem but Kubota does not care.

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    Verified purchase

    Reviewed Nov. 21, 2014

    I have owned a Kubota tractor since 1984 and the tractors have never given me a moments problem. I would highly recommend before anyone spends a large amount of money on anything like this to give Kubota some time and look at their products.

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    Customer ServiceCoverageReliability

    Reviewed Nov. 20, 2014

    Bought this BX 2370 from Adams Tractor, Spokane WA. I had my tractor less than 3 weeks. The right front tire separated from the rim. Called the sales person to inquire. First thing out of his mouth "NOT COVERED BY WARRANTY"!! I had no idea because the owner's warranty manual was not delivered with the tractor. Simply to me it could air it back up. No help offered. I would think after paying this Ken ** nearly $19,000.00 with a cashier's check he might be a little more helpful. Aired it up but it kept losing air. Sent an email to Kubota and received from (Albert **) a message they would investigate, said he was the Western Region Rep. Someone named Dennis called from the dealer and no help. Was told to take it to Les Schwab and have them look at it. They indicated the bead of the tire was defective. Cost $20 to put a tube in it.

    I do not think it was my responsibility to remove the tire and rim and have it repaired. What is the point of the warranty. Only 4.7 hours of use. What is wrong with Kubota and their dealers. Once the check clears they do not know you. I should have bought a Lemon tree. Now I am stuck and what if something else goes wrong? I do not have the money to have it fixed by a different tractor repair place.

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    Reviewed Nov. 18, 2014

    I just bought a l6060 from Church's farm supply a week ago and the tractor is going through coolant every day. Plus the particular filter fills up 100 percent before regeneration begins, by this time my fuel consumption is horrible. Has anybody had these issues and is it possible to return the tractor if it's only been a week? I'm worried it's going to be a nightmare with this company and dealership.

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Nov. 12, 2014

    I purchased a Kubota L3800DT with loader in 12-31-2014. It was delivered 1-18-2014. At the end of February, it acted like it ran out of fuel. I had a diesel mechanic come look at it; he drained the lines, changed the filter, emptied the tank, refilled it, and after several days, got it to start again. It has around 26 hours. I called the Kubota dealer a few miles from my house in Conroe and spoke to Tom **. He told me that it must be a fuel issue and that wasn't covered under warranty; "if someone puts water in the tank, we can't help you." I had already done everything needed if it had water in the fuel. The tractor never ran right again. It would run maybe 30 minutes and act like it was running out of fuel. I would just stop and put it up because I have another tractor.

    I called Tom again and explained this to him. He said "put some sea foam in it, that should fix it." Also, said, "Since you bought it in Normangee, we can't work on it anyway." So basically, I just babied it until summer when I needed to mow my pastures. So in May, I tried to mow. Now the sea foam did make it run longer about 1 hour. I started mowing and it would die after about an hour, I would get off and come back 1 hour later and mow some more. Thinking this Tom guy knew what he was talking about and not just trying to keep me from bring a tractor I purchased from their competition to them for Kubota warranty.

    By the end of May, I called Tom again and said I am bringing it in for repair. He again acted like he would not be able to help me. I recited the Kubota Warranty to him and took it to them on I-45. I also took a diesel mechanic of 30 years with me. They never unloaded it and acted like idiots. I ask about the noise it was making and their 18-year-old mechanic said it was a fuel noise. A what? It was a fuel knock??? Then said, "I will call Normangee to see if they will come get it for you." He said, "We've had trouble with this dealer and Kubota Warranty before." At this time, I am angry. The guy on the phone from Normangee said, "Sure, with a mileage charge, we will come get it." I said "no thanks" and took it myself; that was 9-24-14.

    I called for 2 weeks. No one would call me back. Then the 3rd week, they told me it got hot... WTF and it wasn't under warranty, use my own insurance to fix it. I said "so how do you know it got hot?" He said "we checked everything else." Thing is, I know they had not even torn it apart yet. I have a friend who went in to check. So they lied right off the bat. So I called and called, no reply and no call back or just BS. So I have now called Kubota direct. It's been 2 weeks and still no answer about fixing my tractor. I have called and left a message everyday for a week with no reply.

    I went to my attorney today so I will give them until Monday. I went to look a JD today so even though they cost more, it looks like it may be well worth it. My tractor might have 70 hours on it, and if the other dealer hadn't have given me the run-around just because they did not want to honor Normangee's warranty, a small problem could have been fixed. Now because they run there business like Obama, a small problem turned terminal. Kubota, your dealers do not represent you with honor. I am very, very disappointed in my dealings with your dealers.

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    Staff

    Reviewed Oct. 19, 2014

    I had a b7100 with a loader and backhoe for ten years before the B20 and had great luck with both. They worked fantastic for working in tight jobs in backyards. I never had a breakdown til this week and that was just some originals hoses that started leaking. I thought that was pretty good to last 30 years. I still know the guy I sold the b7100 too, and he still has no problems with it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 14, 2014

    Bought my sixth new Kubota and last three were Grand L3940 Hydro-Cab-Loaded. From new this machine has had a high pitch hydraulic noise, loader drifting, steering lockups, loss of power, loss of speed while mowing, premature parts failure, etc.. This was for sure the beginning of what has become one of the worst nightmares I have ever had. When I fired it up and went out to mow my grass, it was completely unacceptable! The steering was not right, the transmission was not the same, the noise from the hydraulic system as a hole was just totally unreasonable in comparison to what I had been accustom to, and completely unacceptable for my use! I again reported my discontent to the dealer. From that time, mowing season being over, waiting on dealer reps, and less usage for the machine, some time had passed.

    Next, I needed the tractor and loader as a method to extend my reach at the rear of my pool house. I have a small platform which fastens to the bucket with a safety cable holding it tight to the bucket. My father was operating the tractor and lifted me to the required height, nice and level. As I was working on the roof from the platform, I soon became aware of the fact that I was not level anymore and suddenly the platform slid forward until the safety cable got tight and stopped it. Nevertheless, after blaming my father for causing this, and several attempts which all failed, I finally concluded that the bucket had a leak down of 6 to 8 inches in 20 to 30 minutes. Again, immediately reported and again, a rep was called upon. And again, this is where it gets very aggravating!

    As for the noisy hydraulics: Rep says it is NORMAL and is within an ACCEPTABLE range! So I told him I wanted to see the Specs, and the certified decimal meter that he used to determine that. Of course there was NO decimal meter, and NO such specifications that described the parameters considered to be ACCEPTABLE! As for the leak down of the loader: the Rep says that much leak down is within the ACCEPTABLE range and that there is no such thing as a system that does not have some leak down and that what my tractor was doing was not considered UNREASONABLE. Again, I ask to see the specifications on that subject.

    Then, a short time later, I was plowing snow and all of the sudden, the system would not lower the plow. Now I’m in the middle of a VERY large storm and my 3 month old tractor would not lower the blade! I called the dealer immediately and he promptly brought my trade back to me so that I could continue through the storm. This was the third (3) time he had brought my seven (7) year old 1300 hr. machine back to me to use while he took this 40 thousand dollar sick excuse for a tractor back to the shop yet another time! It turned out that the lowering cable for the loader had broken!!!! So, I got in the old tractor with the seven year old cable and finished the storm. Later, I was informed they would have to keep the new one for a while until they could get a new cable and again try to find the problem with the steering and hydro noise.

    Again they were in touch with the Rep, and after I had shown them how if you took ahold of one of the hydro lines running alongside of the engine, you could feel a lot of vibration and thumping going on in that line. His answer to that was to remove the hard metal line and replace it with a rubber hose, WHICH, by the way, did nothing at all to stop what was going on inside the line, but as he theorized maybe it was part of the cause of the vibration and the rubber hose might serve to reduce that AND reduce noise in the cab!!! I just stood there in amazement and was not the only one in disbelief of this plan of action. By the way, it still has that rubber hose on it instead of the original equipment.

    At ANY time you get in my tractor to drive it, you positively can NOT move the steering wheel in either direction regardless of how high you rev the engine until you start to move and then if you try to turn too fast, it locks up again! This machine is not only a disgrace to the world of tractors, it is a nightmare to operate and should be considered UNSAFE. At one point, if you moved the steering wheel only one quarter turn and held it in that position, the wheels would continue on by themselves to a full turn! Kubota refused to take the tractor back unless I paid $250.00 per hour on the machine which got there while they were trying to fix the tractor and would send it back home and tell me to try it again. They did give me an extended warranty, but what good is that while these problems still exist and what about the safety concerns?!!

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    Reviewed Sept. 23, 2014

    I purchased my tractor (Kubota M9000) new in 2006. I am the sole operator and the tractor is kept in a shed. It is used only for mowing on my turf farm. It developed a rod knock at 800 hours and now at 1600 hours, the turbo has been replaced. I have serviced the tractor as outlined by the owner's manual.

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    Customer ServiceSales & Marketing

    Reviewed Sept. 15, 2014

    Just yesterday, my Kubota tractor was repossessed. I financed it in April at 0% APR - a great deal, or so I thought. According to their records, I missed the first payment - in other words, I failed to send in the coupon designated for the month of May - but made all subsequent payments to date. I received no phone call, no "past due" notice, no cease-and-desist letter - nothing that would suggest an impending repossession. When I called Customer Service, I was treated with such arrogance and disregard. I was told that there was "really no point" to our conversation, as Kubota Credit had already acted. Furthermore, to recover my tractor, I am required to pay the remaining balance at $18,000. After reading other customer complaints online, I'm wondering just what sort of scam Kubota Credit is running.

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    Customer Service

    Reviewed Sept. 11, 2014

    Two short examples of our experiences: 1. M7040 farm tractor wind shield wipers broke within 90 days. Took 3 months to get new wiper assembly as it was on back order. The new one is a much heavier, solid assembly and our Kubota dealer knew nothing about the problem. Bad Business. 2. RTV400ci, 246 hours 3 months out of warranty. Vehicle control box catches fire behind the seat, burns part of the air cleaner and part of the seat. An Act of God kept the whole vehicle from burning to the ground. We take the control box to our local Kubota dealer, are told it is out of warranty and they don't have one in stock. Again part on back order and they will call us when ours gets in. Again told they have never heard of anything like that happening. Just wondering is this the dealer or the company? Please advise.

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    Reviewed Sept. 9, 2014

    While using my tracker in a tight area I stopped and removed my foot from forward pedal. The tractor started to roll. I pressed down hard on brake but also engaged on forward pedal with my heel. Tractor lunged forward into my shed crushing one wall - very dangerous. Someone could have been killed if they were in front. I'm now looking for another brand. This has happened twice since then but no crashes. It's also very difficult to go from braking on hills to forward or reverse. I run heavy equipment but this B7800 -2007 scares me.

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    Staff

    Reviewed Aug. 3, 2014

    Kubota TG1860 - Have owned this tractor since new in 2002. Only 550 hours of use. Has broken down on average of twice per season destroying 12 main drive belts. Local dealer attempted to fix unit with a make-shift repair which didn't work. Kubota did nothing. Now I find out, via the web, that many other people have the same issue with this model, with Kubota doing nothing. Adding to this is the outrage that while Kubota charges like sixty bucks for the belt, Dayco (belt manufacturer) sells it under a BP84 number for 18 bucks. Real nice, Kubota. Real nice. Please reconsider your Kubota purchase with this in mind. They do not care after the sale it appears.

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    Reviewed July 30, 2014

    Hello from the Outback Western Australia. Living extremely remote, without mains power, we decided on investing BIG DOLLARS, in what we thought, was the top of the range, a Kubota Generator. WHAT A DISAPPOINTMENT! After treating this machine as one of the family, complete with its own enclosed 'engine room', we are now faced with the expense of a total rewire, of the alternator, after a measly 3804 hours of running, over 3 years. We have tried, in vain, to contact the CEO of Kubota Australia. Mission Impossible! At this time, we have been totally ignored! We would now like to warn the consumers of the world, that this KUBOTA company has ZERO MINUS INTEGRITY! BEWARE & BE WARNED!

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    CoveragePriceProcess

    Reviewed July 10, 2014

    I am trying to comment on the gentleman above L5740. I had a B2920 and while using the bucket one day, the loader stopped the "dump" function. All other controls worked. I didn't think much of it as it was fairly new and under warranty. I forget now but it probably had 150 hours on it. The dealer was great and had it repaired in about THREE weeks. After a couple weeks they gave me an older unit so I could at least mow my lawn. I since got rid of that tractor and stepped into a L3540.

    With my B2920 I took my loader off and on several times a week. Very easy process. When I took my loader off the L3540 which is the same process, I couldn't get it back on. The brackets were misaligned. I called the dealer who was unable to fix it onsite so they towed it to their location. I have not taken the loader off since in fear of this issue. Now this really bugs me as I do several tasks that would be nice to have the loader off such as: tilling, brushogging etc. Now I just don't feel comfortable doing this. At this point I may of had 50 hours or so on the machine. (150 hours or so)

    While moving snow with the bucket, (light material) all of a sudden the "dump" function wouldn't work. I took it to the dealer and they said there was an issue with the valve. It also started leaking fluid from the bell housing. Inside the valve there happen to be a piece that broke. Simple fix they said. As for the leaking fluid they had to completely separate the tractor and dig into the transmission. They said a double ribbed seal was to blame and Kubota has an "upgrade" to a triple ribbed seal. Thank goodness my tractor is fairly new still and this was covered under warranty. However, after speaking with the dealer who had not heard of this malfunction before, he said this "upgrade" must be a way for Kubota to get out of the "Recall" mode.

    I have since read about numerous people paying a ton of money to get this same thing fixed. Lots of these problems out there and I blame Kubota for not stepping up and helping their consumer. These tractors are not cheap and for them to not stand behind this is a little sad. The dealer had my tractor for roughly 5 weeks this time. (I have pictures of all this as well) I periodically stopped by the dealer to check progress as they are a couple miles from my house.

    (At 175 hours), I was out brush hogging and I needed to move something (not overly big or heavy). I have the loader on as I am afraid to take it off. I went to use the loader and PISSS I blew a hydraulic hose. I was fairly mad but thankfully I was able to get it on the trailer and ship it up to the dealer. While at the dealer they fixed it in 20 minutes. Then they told me it was out of warranty and would be $75. I was in disbelief. The loader has a one year warranty and I was 2 months past that. The dealer ended up waiving the cost as they could see my frustration.

    I don't use the loader much but is does come in handy. I have lost a lot of confidence in this tractor. I am not writing this review immediately after the fact. I let myself cool down over a month and I am looking to sell this machine. I really like the features Kubota offers but can't take the risk on the dependability. I also wish I had the L5740 but can only wonder when it will have issues. I have not had my tractor for 16 months. When the tractor portion of the warranty is up. I think this tractor may be gone. 4 issues in 4 years is a bit much on 2 tractors.

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    Reviewed July 5, 2014

    Loading a propane tank into my Dodge 1500 Pickup. I took my foot off the forward drive pedal, lifted it and depressed the brake, but the tractor kept moving forward, the brush bar on the front of the tractor pushing in the sheet metal on the side of the truck. I quickly moved my right foot to the reverse pedal to stop the tractor's forward progress, then went for the brake again, and again the tractor lurched forward. I again hit reverse and turned the ignition key off. Looking down, I saw that when pressing the brake, my size 10 boot was also hitting the "forward" pedal. In fact, because of the proximity of the body panel, it was difficult not to hit the forward pedal. If the tractor is at operating rpm, i.e. about 2000rpm, the hydrostatic drive easily overpowers the brakes.

    Since then, I have also noticed that merely releasing the forward pedal does not stop forward motion; I have to "tap" the reverse pedal to get the forward movement to stop, and vice versa when I have been backing up. This is not "pedal misapplication"; the pedals are set too close together to hit the brake without a high likelihood of hitting the forward pedal. I was fortunate to have only dented sheet metal.... Kubota has a serious problem on their hands.

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    Reviewed June 9, 2014

    BX 24 - Same issues as the previous guy. Plastic deck broken, engine screen does not seal properly, leak in backhoe - this with 200 hours on machine. Not happy and I wish Kubota would make amends.

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    Punctuality & Speed

    Reviewed May 27, 2014

    Kubota 08 B2620HS - The tractor is supposed to quit moving when you take pressure off the forward pedal. Just letting up on the pedal is supposed to stop the tractor. It DOES NOT STOP all the time.

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    Reviewed May 25, 2014

    I bought a Kubota BX 24 with loader, backhoe and belly mower. When first delivered the backhoe leaked and the tractor gave me problems starting. This turned out to be a problem safety switch on the mower engage lever - a problem that persists to this day. This tractor has been a huge disappointment. The problems include: When mowing the grass in the summer (I mow approx. 4 acres) the tractor reaches temps. that require me to take breaks to allow it to cool down. I keep the screen and radiator clear and use the right coolant but this has been a problem since it was new. One of the 3 shaft and bearing assemblies came with the shaft not threaded the full depth of the bolt. I clean, service and sharpen the blades at least 3 times per season and this deteriorated to the point I had to replace the assembly.

    All of the plastic body parts are falling apart, not just the fenders but all to include the hood, engine surround, fenders and deck joint. This weekend the headlight lenses fell out. I would tell you how many hours it has on it but that would be impossible since the fuel gauge and hour meter/tach quit working when the machine was about a year and a half old. It is becoming a matter of safety not just appearance. I do not know if I can bring myself to spend the money to put this POS back in one piece to sell it.

    When I spoke with my local dealer about these problems, he just told me there was no help for these problems from Kubota. I know 4 other people with the same series tractors and they are experiencing the same problems. They seem to be systemic not isolated. I will never purchase another Kubota product again and I will do everything I can to keep others from making the same mistake.

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    Price

    Reviewed April 29, 2014

    Kabota L 5740 with loader - I have had several problems with my tractor. Tractor overheats with Bush hogging in heavy weeds at a normal working speed. I have had several hydraulic problems with the loader bucket and leaks on the tractor. I now have a leak under the mainframe where the drive shaft goes to the front axle. Tractor only has 630 hours. And of course it is out of warranty. I was told the tractor would have to be split in half and material would cost about $10 for O ring. The labor would be approximately $2200 plus or minus. With the problems I have had with this tractor, don't think I would buy another Kubota. Has anyone else had this problem with hydraulics?

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    Price

    Reviewed April 8, 2014

    I purchased my new BX2200 tractor new in 2002 and bought it to take cake of my three acre lot. My thoughts were that this piece of equipment would last me at least 20 years like my prior 25 year old 18 HP Craftsman "Roper" mower had. Being so respectful of the cost of this tractor ($10,600.00), I took a lot of patience in making sure that it was always serviced and cleaned. When it was two years old, the paint began falling off of the tractor (and has continued since) especially around the frame and main platform deck. I contacted the dealer and they stated that even though it was under warranty, they could not assist. I decided to contact Kubota directed and they informed me that I needed to just go to a "Lowes" store and purchase some touch up paint. I conveyed to them that I would have expected a little more than that for a $10,600.00 piece of equipment or at least a statement that they were working on a solution.

    My understanding is that this is somewhat of a common issue with Kubota. After swallowing the cosmetic issue, on year number four, one of the hydraulic steering hoses ruptured in the yard. I replaced it with a Kubota brand hose and the following year the same occurred again with another hose. Two years ago in 2012, one of the replacement hoses failed again and so I decided to replace them all with a higher quality aftermarket hose and it appeared to solve the hose issues. Additionally, some of the factory supports of the hydraulics appeared to be less that adequate of which I modified. After several modifications, the hydraulics appears to be operating properly.

    This spring, I got the tractor out and found the hydraulic steering cylinder had failed. After replacing the steering cylinder, one of the deck bearing went out. They have been roaring for the last several years and so this was expected. This tractor has less than 400 hours on it and I have to say that this Kubota tractor has more issues that any piece of mechanical equipment that I have ever dealt with! My friend's $800.00 Troy-Built riding mower is what I end up using to cut the grass almost every spring as I have today. This has definitely been a disappointing experience and really would have appreciated reading this review before I wasted my money on the Kubota tractor.

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    Customer ServiceStaff

    Reviewed March 14, 2014

    My Kubota should be paid off in July 2014. I have moved since I bought the tractor and it appears that I missed a payment in Jan of 2014 (I did not realize that I had). I received a call from a collection agency telling me that they were going to repo my tractor. This guy was rude and would not let me get a word in edge wise. I assume all responsibilities for missing payment and not getting them a good phone number. But when someone out of the blue calls and tells you that you have not made a payment in three months, well what would you think. I called Kubota Credit and all they would tell me is that they had turned it over to a repo company and they could not talk to me. They would not give me any payment history or even talk to me. From what I can figure (I do have bank records for the last year that shows when I made payments) I should only owe about $1600 but the repo company is telling me that I owe $2500.

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    Coverage

    Reviewed Feb. 24, 2014

    Have had chronic problems with the machine. All were covered under warranty for the first year but on the second year I started to have problems with belt and pulleys, also the alternator. The pulleys were changed belts and alternator, also the main pulley on crank shaft was told that because the machine was left out doors for summer that main pulley was rusted and that by removing belt during storage and greasing pulleys that would take care of problem. The company that sold me the machine were very good in helping me but after the repairs and only 4 weeks the same problem is starting with the belt squealing. Have contacted the salesman. Would like to know if there are with the same machine that have problems. Thanks.

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    Reviewed Jan. 23, 2014

    Kubota 9540 - With less than 300 hours my tractor hydraulics started making a cavitation type of noise and the steering felt rough. I had my dealer check the tractor twice, both times they had it for 3 to 4 weeks. Kubota said there is no problem, pressure and flow is normal. My point is future failure, cavitation will destroy a pump over time. I'm disappointed in the outcome and will purchase other brands of equipment in the future.

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    CoverageStaff

    Reviewed Jan. 3, 2014

    I have a fairly new (65 hours) Kubota M6040 with an LA1153 loader that I bought new. While moving some snow yesterday, one of the 2 main pins that holds the loader assembly in place, fell out. I was pushing snow into a bank and the failure caused the loader to swing to the left thereby bending the main frame on the left side. My dealer, Chappell Tractor of Milford, NH said it will not be covered on warranty because there is no broken part that caused the problem. The poor design of the pin that does not keep the pin from falling out is not a "broken part" so tough luck for me. The service manager said that both Kubota and New Holland have the same pin design with a sliding pin that goes through a hole on the frame.

    It seems to me that a jarring of the tractor during normal plowing operation could allow the pin to dislodge and fall out. He said it has never happened before. Personally, I think the sliding pin should have a hole drilled in it and a spring pin through the hole to prevent the sliding pin from disengaging. I plan to do that fail safe myself once the tractor is repaired. In fact, the LA1153 owners manual states under "Reinstalling the Loader Important: 6. Stop the engine. Reinstall the mounting pins and secure them with the spring pins." So someone thinks there were or should be spring pins on the assembly like I do. Anyone else have a similar problem? Thank you.

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    Reviewed Dec. 22, 2013

    I have bought 6 tractors & 2-900 RTVs. The RTVs have always overheated & the U joints have never had them last very long. The Kubota as a company is one of the worst I have ever dealt with & tractor dealers in general, not only Kubota, but most once you buy it's yours. I have had to talk to the VP of Kubota Corp. in charge of parts & service. If I could put a fist into that mouth it would be that fast. I have never know a company that big but being that slimy no other way to put. I have no more Kubota tractors but still have the RTVs still overheat & u joints are gone. Kubota had changed the cooling system in their RTVs & to hell with their old Kubota owners.

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    Customer ServiceStaff

    Reviewed Sept. 16, 2013

    Should have gone to the John Deere Co. I bought my mower in June 2013. It is now September and this is my 2nd time to need repair. There is a 2-week back log in the repair shop. This is on a Model # ZG127S-54. I really would like to just take it back and take a loss if this is any indication of the life of this mower. The service man has been very nice and helpful but he won't take it back. No one from upper management has called about my complaints. So regret making this purchase and will tell anyone not to go with Kubota. This was purchased in Victoria, TX. Oliver Co. Inc

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    Customer Service

    Reviewed Sept. 10, 2013

    I had almost the same exact problem. I paid off my loan with two payments in my final check. I was contacted by Kubota, and was told that I was in default of my loan. I called back, and Kubota was not willing to even entertain the fact that they had made a mistake. My loan was turned over to a very aggressive collection company that hounded everyone in my family. Since I was deployed overseas, I just ignored the whole situation. About a year later, I get a clear title for my Kubota in the mail. I never received an apology or reason for the title. I guess an accountant finally figured out their mistake. I will never purchase a Kubota product again.

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    Dan increased rating by 4 stars.
    Installation & SetupCoveragePriceStaff
    After a positive interaction with Kubota, Dan increased their star rating on May 7, 2013.

    Updated review: May 7, 2013

    Owner and salesman got involved and resolved this problem as it should have been resolved in the first place. They made things right and made me a satisfied customer who will continue to do business with Kubota and Shreveport Tractor.

    Original Review: April 23, 2013

    L5240HST was purchased in March 2010. Tractor was purchased from Shreveport Tractor Inc. in Shreveport, LA. Wheels and tires were changed when purchased to Ag Tires. At 25-hr service (May 2011) performed by me, all bolts and nuts were determined to be tight. 50 hr service (63 hrs actual) was performed in September 2012 by Shreveport Tractor. While disking the arena (Thanksgiving week), the wheel loosened! Thinking that it was something minor I tightened it and continued to use the tractor.

    In February, I set in to bush-hog a small area that had grown up with brush during the winter. All bolts and nuts were given the once over and found to be tight. When I finished bush-hogging I found the front left wheel to be loose again. This time, I noticed that the holes in the rim had worn and enlarged. Again, I tightened it and then parked it. I told my daughter to keep an eye on that wheel when she used it to move manure or dragging the arena. When I used it to till up a garden plot in March, the front left wheel came loose after use and this time, one of the wheel studs were missing and the holes had enlarged to the point it could no longer be tightened properly.

    The tractor has 82 hrs on it now. Front left wheel has come loose 3 times in 19 hrs use. The service manager at Shreveport Tractor said the best he could do without looking at the tractor was to reduce the cost of the rim to $100 and have it mounted at Gateway. Meanwhile, they would look at the wheel and try to determine what was causing this.

    Shreveport Tractor had me haul it in to look at and determine what the cause was, then didn't even look at it. Instead they sent me to Gateway Tire to swap out the rim and remount the tire and install the wheel stud.

    What a waste of my time! If they were not going to even look at it, he should have told me then, that it was not a covered item and that I could install the wheel stud myself, which I would have done and not been nearly as angry as I am after wasting my time and gas to haul the tractor in when all I had to do was remove the wheel and bring it into town. This service manager denied telling me to bring the tractor in and denied then stating that the reduction of cost on the rim was all he could do for me without looking at the tractor.

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    Reviewed March 14, 2013

    Kubota model bx24 - I have a number of complaints. I bought a tractor with a small backhoe. When I want to use the backhoe, I have to go through many different gyrations and manipulations to get it to pop down after I turn the seat around. It has been this way since I purchased it. Dealership said I should grease it. The seat has safety switch(es) and they are made pretty flimsy. Sitting on the seat breaks the switch, rendering it useless. I had to tape it so I could use the tractor. Now, there's another switch somewhere, enabling me from starting the tractor. The tractor seems to run well, if only I could get it started. I have long since given up on dealerships. Once they have your money, they don't want to talk with you. This is not my only piece of Kubota equipment. Needless to say, I am fairly well dissatisfied.

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    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 30, 2013

    Kubota has some sort of racket going on with their finance, because they tried to repossess my M9540 tractor that was only 2 days past 30 days late without any communication except to contact them for payment arrangements on the answering machine. I could not believe they were so rude and they demanded payment in full with no discussion. In their defense, they had left a few messages on my answering machine to call them and I was out of town, but they did not state they were going to repossess or close my loan at any time on any message.

    I called 3 days after it was only 30 days late to schedule payment and inform them that I had been working out of state. They said I could not pay my account payment and that my loan was closed and I needed to pay the entire loan balance plus some bogus extra $1000, because it was the fee imposed since my loan was closed and in collection status. I said this was a bunch of bull and all I owed on the loan was $15,000 on a $54K tractor and I was so sure I was going to let them repossess it with that little being owed on it. I asked them to reinstate the loan and I would even pay the next month's payment ahead. They refused and even after trying to get my dealer to talk to them and urge them to reinstate the loan because I was good for the money and had never been late 30 days, not 1 time, during the loan, they did not even have any success in talking to them or making any sense of the situation except to say they have been doing this a lot to others and they are hard to work with if you have been late for even 30 days.

    I told them that I had no intent for them to repossess the tractor, because I had so much equity in the tractor that I would go to the bank and get the pay-off amount but not in one day and I did not feel that it was right to tack another $1k to the loan for their zealous behavior! Within 2 hours, a repossession truck showed up at my door and I told the driver I had spoken to Kubota Finance CR specialist 2 hours earlier and told him that I would pay it off before I would let them repossess it and he had agreed to give me a day and that I had already spoken to my lawyer and had an appointment with him later that day! The driver sat in my driveway for 30 minutes and I caught him looking in my barn on my property as I went to go call Kubota! I was so upset and demanded him off my property.

    To make a long story short, Kubota was awful and almost forced me into bankruptcy, but I was able to finance it again. But they still added all these fees to the loan including the repossession guy's inflated bill for an attempt amounting to $1k for nothing, to which I have yet to receive a receipt for the charges on an itemized statement as requested after paying them.

    I am also filing a complaint with the Attorney General of my State. I like my Kubota tractor but they are awful to finance with and really hard to work with considering their rude pompous attitudes. They even reported a foreclosure and account for collection on my credit when no such thing happened! I like my Kubota but I also own 2 John Deere tractors, balers etc. and have never had any problem with them especially with financing for which JD is awesome.

    I had a bad drought year and painful production with absorbent associated cost and a yearly payment due with JD and they let me refinance and defer the payment for another year and were very concerned and courteous at the same time. Yes, they get their profit because it is just another year's interest on the loan for them but they told me, "It is in our best interest to see your farm succeed because you have been a good customer of ours for 15 plus years and we want you to to come back and buy more tractors and balers, etc. from us, not see you fail and never be a customer again. Please remember us on your next equipment purchase, we appreciate you ..."

    Learn something from JD if you're smart, Kubota, because all my equipment will be green from this year forward until I die! Take your Japanese ** and your pompous, crude attitudes back where you come from! Wake up - buy American. It truly makes a difference!

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    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2012

    I bought a 7040 tractor with front end loader. I notice loader was scrubbing on one side when I tried out tractor at dealership. Manager explained tolerance was off just a little bit and they would grind off small amount of metal and everything should be ok and to take home and try it. If problem continued, they would replace loader. Problem got worse when bucket was full of dirt. I informed manager about six times, and he said it was a factory defect and there had been other complaints, but factory was not going to stand behind it and would have to be filed against insurance. I filed against insurance and took tractor to dealer.

    3 weeks later, I was told it was ready. I went to pick up and was told it wasn't ready and it needed another part. Two weeks went by, and I was told I could use tractor like it was because part was going to take 6 weeks because of back order. I picked tractor up and problem continued. Received call part was in and I took tractor back. After 3 weeks, I called to check and was told a part was on back order coming from Texas and they were going to try something else. I have made 5 round trips to dealership at 50 miles each trip and will have to make at least 1 or two more at my expense, not to mention the work lost while tractor is in the shop.

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    Punctuality & Speed

    Reviewed May 14, 2012

    I made payment for five years on Kubota tractor. About 12 payments from paying off, credit collector wants to know where the tractor is for pick up on repossession request from Kubota Credit. What? I did not have one late fee on five years of payment. I'll never ever by a Kubota product just because they tried to repo this tractor for their own benefit. I had heard they did this on many occasions. Tractor people making a living with tractors have good seasons and bad so I can't always make payments on time but with the consistency with which we made our payments. This is outrageous. Never do business with Kubota credit. I'm filing with Texas Attorney General's office and the BBB on them. Luckily, I had funds to pay off but shouldn't have had to.

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    Reviewed April 19, 2012

    The dealer has sent a mechanic 4 times getting air in the fuel system and will not start after 24 hours unstarted. The company has no idea what's wrong and have replaced multiple parts. The tractor had 70 hours when this started. The dealer is very uncooperative. This has been going on for 6 weeks, slow to order parts, slow to send a mechanic and still not fixed. This is a M9540 tractor. Worst experience I have ever had with any new product and worst dealer I have ever dealt with. Horizon Lawn & Garden Mayfield, KY. Kubotas are junk!

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    Customer ServiceStaffReliabilityProcess

    Reviewed March 9, 2012

    April 2011, I purchased a new Kubota Tractor 42 HP from Graham Tractor Company, Inc. Burlington, NC. 4n1 bucket, backhoe and AC; heater, 4WD, and joystick. There’s hydraulic leak from day one. I was told seals would take time to seat during break-in period. I noticed engine had 10 hours usage at pickup date. Hydraulics kept leaking. I returned to Graham Tractor many times for repair - 4 hours roundtrip. They were unable to stop leak. On the September 2011 repair, Graham Tractor Company, Inc. replumbed hydraulic lines and claimed problem was solved. So I bought a new Bush Hog from them. Hydraulic leaked worse than ever. Then, the stabilizer legs won't stay up. There’s loss of power and it’s unsafe to trailer. I was told it was my fault for not allowing them enough opportunities to repair tractor. So upon expiration of warranty in April 2012, I must pay for repair. Kubota SE area rep agrees with Graham Tractor Company.

    Meanwhile, I refused to pay for tractor that didn't work and asked for a letter from anybody admitting the problem. Kubota Credit Corp refused. Kubota SE area rep refused. Graham Tractor refused. Alvin McMaster, family owner/manager of Graham Tractor Company, Inc., told me I have no evidence that any warranty work was ever done on the Kubota tractor. I was naive during the process because the salesman Larry ** was such an excellent help. I may be out $53,919.14 plus $2500.00 for the Bush Hog and plus more in expenses. I will never buy another Kubota product and would recommend no one does. Extremely poor customer service from dealership to Kubota Corp. There’s no assumption of responsibility for defective equipment even if the customer is out over $55,000.00. My warning: stay away from Kubota products and Graham Tractor Company, Inc., Burlington, NC. I'll take a polygraph any time, any day and will pay for Alvin McMaster’s of Graham Tractor Company, Inc. to take a polygraph regarding this matter.

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    Reviewed Feb. 28, 2012

    Other than the lever for the hydraulics for the use of the bucket keeps seizing up and having to get it repaired, it's a great tractor, but I think if I ever buy another one, it will certainly not be a Kubota.

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    Reviewed Feb. 23, 2012

    We bought 3 brand new M108s from Kubota in 2009 which were terrible. Kubota convinced us to trade in for 3 new M126s because they said our original ones were too small for the application we were using it for, which was roadside mowing. We had the exact same terrible experience with the larger units. Our dissatisfaction was further compounded by the fact that we bought a 4-year-old used Case tractor that performed beautifully.

    My recommendation: Do not ever buy a Kubota tractor!

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    Staff

    Reviewed Feb. 7, 2012

    KCC 'lost' my 41st of 42 payments. I paid the final two loan payments in a single check and confirmed full loan satisfaction with KCC on December 2, 2011. As an afterthought, I placed a stop-payment on the 'lost' check. On December 11, 2011, I received a letter from KCC threatening prosecution and negative credit reports against me. The stated reason was that I had failed to honor a check. The check in question was the 'lost' check. On December 5, three days after KCC had confirmed that my loan was completely satisfied. KCC posted the 'lost' check, which my bank refused on December 6. In effect, KCC showed that it posts payments without regard to account balance. My insistence that KCC change the practice of blindly posting payments falls on deaf ears. Currently, KCC has offered to pay my $15.00 stop-payment charge plus $2,000.00 providing I release them from all liability and shut up.

    It is clear to me that KCC intends to continue the practice of blind payment posting; it is clear to me that KCC has a vested interest in continuing to defraud consumers nationwide by collecting first without regard to account balance and placing the burden of correction on the shoulders of the consumer. As it stands, I will be refusing KCC's offer through the Arkansas Attorney General of $2,015.00. KCC will not acknowledge the illegal practice. KCC will not provide proof that they have discontinued the practice.

    The fix is simple. Upon entry of a posted payment, the loan account number is used. With the loan account number, KCC is capable of doing a computerized check of account balance and rejecting any overpayment. Other than a vague reference to the Arkansas AG that KCC is 'taking measures' to assure that a case such as mine does not occur again, KCC has provided nothing substantial to indicate that they will discontinue the practice.

    In any bank, a posted loan payment is checked against account balance and rejected if it overpays the balance. It seems KCC has chosen to ignore this simple accounting practice in an effort to collect more money, including money not owed against the loan it is processing. Although, KCC's 'loss' of the second-to-final payment may reasonably indicate the KCC is also in the habit of forcing consumers into default, I'm approaching this from the core issue. KCC collects money without regard to whether it is owed to them. For those without principle or honesty, we honest people create laws. Unfortunately for us, the bastards get lawyers.

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    Reviewed July 19, 2011

    Bought Kubota zg222 mower 11-8-08. Took back to dealer about 3-7-09 with 2.8hrs on it to have recall performed to prevent mower from catching fire (wish it had caught fire now). In June 2011 mower had 91 hrs on it and began to smoke and use oil. Took mower to Farmbelt Equipment, Kubota dealer where i live. They found the crank case breather hose had been left off when recall was done by Lemanns in 2009. Engine had been sucking dirt and dust into engine for two years. Mower was 7 months out of warranty. After waiting 3 weeks for Farmbelt to try and get help from Kubota, i picked mower up and took 145 miles to Lemanns Farm Supply where recall was performed.

    Left mower and 3hrs later received call from Boudreaux the service mgr that they had put spark plugs in mower and it was fine. I told him there was no way the mower was ok and he offered to take it home and mow with it before i made the trip back to pick it up. He call 2 days later and said it had started smoking again and fouled another plug. He then told me he had replaced valve seals and the rings and i was to pay $384 of the bill. He said the hose being off did not cause the problem and he had seen other mowers this new (91 hrs) with the valve seals go bad. I ask him to have the Kubota rep call me and never heard from the rep.

    I went on 7-16-11 and picked up the mower after paying the $384. Thats when i was told the Kubota would not call me. I have purchased two Kubota tractors, but this was the worst experience i have ever had with any purchase i have made. I was very dissatisfied with Lemanns Farm Supply in Donaldsonville. As you can imagine this will be my last Kubota purchase. I will say Farmbelt Equip where i did not purchase the mower from tried to help with the problem, but due to Lemanns leaving hose could not get help from Kubota. I aslo have pictures of the dirt and dust that entered the engine due to the hose being left off.

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    Reviewed Sept. 2, 2010

    I bought a Kubota RTV1100CR-A serial #11106 and have had nothing but problems with the u-joints. I have spent approximately $2,000 out of my pocket on these. Kubota admits that they put the wrong type of u-joints in these RTV's while they just keep going out and people have to keep paying out of their pocket to get these fixed. I think that if Kubota admits to their wrong doings, they should foot the whole bill.

    We are retired and live on a fixed income and we are still making payments on this Kubota. Our closet dealer was a three hour round trip, hauling it back and forth cost much ime and money until they opened a dealership in lufkin, Tx. at 146 Winston8 Ranch rd. phone #936.6347600. This complaint is not against this dealer. It is against the kubota corporation. Is there any on going suits against this business because of this?

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    Reviewed Aug. 30, 2010

    I bought a Kubota RTV1100CR-A. I have had nothing but problems with the u-joints. I have spent approximately $2,000 out of my pocket on these. Kubota admits that they put the wrong type of u-joints in these RTVs, while they just keep going out and people have to keep paying out of their pocket to get these fixed. I think that if Kubota admits to their wrongdoings, they should foot the whole bill.

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    Reviewed July 16, 2010

    I was going to purchase a Kubota and lawn mower from this dealer. I gave them my credit card information. The day I was going to pick up the Kubota and lawn mower, I called to say that I was running a little late but was on my way. Debbie screamed at me, and this was the 4th time she had yelled during the process of my purchasing the Kubota & lawn mower. I never picked up the Kubota or lawn mower. I decided that I did not want to do business with Debbie. Debbie is refusing to credit my wife's credit card for the $7,484.00.

    I've called numerous times and took the card to her on 7/15/10. She stated that she would not credit my wife's card until they receive funds back from Kubota once contract and all paperwork is reversed. I do not understand why the payment was processed before I picked up the Kubota or lawn mower and why I should have to wait for the credit when the merchandise never left their business. Thank you for your time and consideration in this matter. The time my wife and I have spent notifying her credit card company, time we have spent contacting you, and the time we spent with the dealer has caused me to loose time on my jobs, which is a financial loss. Also, I do not want to have to pay interest on $7,484.00 for items that we never received.

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    Reviewed July 1, 2010

    We have been paying on a Kubota Zero-Turn for 5 years and thought we had paid the tractor off. All of a sudden we got a knock at our door asking for the tractor as we had a balance owed. We declined to give them the tractor and contacted Kubota credit numerous times and they kept telling us it was out of their hands. The collection people have been calling our house ten to twelve times a day. They have contacted our neighbors and gotten them involved as well.

    We finally got in touch with someone supposedly at Kubota approximately a month ago and they said they would send us a statement. Instead we got the collector again and no pay off. We received a letter months ago stating that the tractor had been paid off, but cannot find the letter. What do we do from here; no help or statement from Kubota? Why would someone pay on a tractor for 5 years and pay $10k and not pay the thing off?

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    Reviewed May 3, 2010

    Cannot obtain a balance from Kubota to pay it off. also: Kubota Super UDT which is a synthetic based hydraulic oil with a graphite base was recently touted and the best oil ever and used extensively in the states and also used in newly manufactured tractors built in the states. Not available in Canada is one of the dumbest thing I have ever heard and will be expressing my concerns on every blog including tractor.com.

    Why should Canadian purchasers be force to replace the UDT with an inferior product. Kubota in their news release said that the new Super Synthetic oil was far superior and the manual clearly indicates that Super UDT is now used in the tractors, yet all that is available is the premium in Canada. How stupid is that? Forced to replace with an inferior oil. The problem is there is no way of reaching Kubota to express my displeasure with them. Putting inferior oil in place of a much superior oil. If they do not smarten up they may go the way of Toyota.

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    Reviewed Sept. 2, 2009

    I purchased a tractor last year. I have been making payments. I was checking my credit report. It stated that I owe $5000. That didn't sound right, so I asked for my payment history and my payoff amount but they won't give me that info. So, I stopped paying for two months. Without sending me any paperwork, I got a call from a tow company telling me, "Where is the tractor? We want to pick it up." I think it's almost paid for. They want to take it and resell it. That's why they won't give me my payment history and pay off amount.

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    Reviewed Aug. 13, 2009

    I operate a cattle farm. I needed a mower capable of getting into fenced areas as well as open grasslands and quickly cutting. The F3680 I purchased is a 36-horsepower diesel, four-wheel drive as needed. It is equipped with a 6-foot cutting deck. From my first use of the mower, the clippings would come from under the front of the deck - more than out the side discharge. I would end up covered in clippings.

    Even with safety goggles, my eyes would be affected and I would end up with eye infections from the debris. I contacted Lashley Tractor and they checked the mower for any visible problems. I believe they came twice. However, no problems could be found. Nothing was done to correct the problem. I am satisfied with the operation other than this problem.

    The week of August 3, 2009, I again called Lashley Tractor to speak with someone different who might have an interest or knowledge that could benefit me. I spoke with someone named "Tim." He was quite helpful and indicated he was unaware of any problems or complaints with this type mower. After listening to me, he indicated that he would contact someone with Kubota and see what he could find out.

    The next day, he called me back and indicated he was ashamed to call me back. He was very disappointed with the news he had received. He discovered there were complaints like mine filed by several customers. Kubota's response to the problem, i.e., design flaw, was to tell the customers who had purchased the mowers to go back a piece of baler belt, cut it to the appropriate size, and bold it all around the bottom of the mowing deck. No offer of "recall" service. I am a 61-year old woman who cannot begin to do such work - I should not have to try.

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    Reviewed Oct. 23, 2008

    We purchased a Kubota RTV900 in June of 2006. I experienced some difficulty in shifting gears. The gear shift leaver would hang up. I could find nothing in the manual that would help solve the problem. I asked the dealer and they said that it was charactistic of that years model to work that way, however, later they had added a device to the newer models that solved the problem.
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    Kubota Company Information

    Company Name:
    Kubota
    Year Founded:
    1972
    Address:
    3401 Del Amo Blvd.
    City:
    Torrance
    State/Province:
    CA
    Postal Code:
    90503
    Country:
    United States
    Website:
    www.kubota.com