Kohler High-Pressure Toilets Reviews

I’m installing the third Kohler toilet in two days. They are garbage. The first one was a brand new factory-sealed box that was missing the seat and mounting hardware. The second one and third one leak between the tank and bowl. The attachment bolts are the wrong design and don’t seal. I had to use my own set to seal them. The third one was also missing the bumpers between the seat and the bowl.

Kohler toilet w/ piston water flush 2 step doesn't flush even at the 1st step, let alone at the holding the handle down for the 2nd step. We woke up to the toilet leaking water into the bowl. The fluid master was set correctly for water height. Kohler needs to bring back the flapper. The glaze was excellent. These toilets are made in China and imported. The toilet lid is cheap thin flimsy and scratches by merely setting anything on it. Returning for a toilet w/ flapper. Old Kohler works great. Purchased for the 2nd bathroom.

I have a newer home (less than 3 years old) and when the options were selected with the builder, we upgraded to very expensive Kohler Corbelle Continuous Clean Toilets (3 of them). They are rusting like crazy in the tanks. The sanitation compartment has 4 small metal springs in a small compartment that has nothing but a chlorine tab and water, so the springs are rusting and falling apart, so now one of the sanitation compartment sealing cap won't close properly now and if I put a chlorine tab in it, I will get overwhelmed with chlorine gas. The bolts that hold the tank to the bowl are also rusting, as well as the flush levers. These toilets are 2-3 times more expensive than most other toilets, and are horrible. I reached out to Kohler several times, and after the initial replies, where they ask me to provide information, they then don't reply back after I provide them what they ask. Not a company I want to deal with in the future.

I have bought 5 Kohler toilets from Home Depot. I got very bad experiences. Their material must have defect because it’s so easy to get stain and can’t get rid of it. As a builder We have been used no name brand toilets for years, we never have any problems. Only those Kohler toilets, it’s name brand, expensive and bad quality! We will never use Kohler products again.

As an architect I used to be a very strong advocate of Kohler, and I specified them in my projects repeatedly. That is until I installed them at my own house, and have had nothing but trouble. I own three Kohler toilets, and they each have their own set of problems that I have somehow learned to work around. One is a dual flush that will keep running after you flush it until you lift the tank top and set it down again! Fun, right?! As it is in our guest bathroom it leads to some interesting conversations. The other dual flush will depress both sides no matter how hard you try.

I was in Kohler Chat asking about an issue with the Fluidmaster float valve (not working after only one and a half years). It was indicated that for a $5 refundable fee, I would be connected with a Kohler plumber. I submitted my credit card info and immediately received a text from my bank. Kohler was charging $28 not $5. There is no way this company isn't aware of this. I blocked the charge. Will never buy Kohler again. Also, I very much dislike the Kohler toilet.

I bought the Kohler Elmbrook toilet (K-21285-0). Installation was fine but there is a rim jet in the front end of the bowl that doesn't point down. It points back and up. So whenever the toilet is flushed a fountain of water shoots out of the bowl towards the tank and seat. I've read that others have had the same problem but haven't found a solution yet and have to wait thru the weekend to try to ask Kohler. I bought it from Lowe's or Home Depot over 90 days ago but just now installed it because we decided to renovate the whole bathroom first. If I have to take it out, I will never buy Kohler again.

The Kohler toilet fill line feeds a flush valve that lifts a plastic collar in the centre of the tank, when it lifts it applies pressure on the fill line every time it is flushed eventually weakening the plastic pipe in the centre. The fill line connects to the top of the centre pipe to a yellow nipple assembly that covers the top of the pipe. This is the piece that breaks. I have fixed it 3-4 times already but eventually breaks again. I have had to keep it off and use rubber to hold the fill line in place so now there is flexibility. You cannot buy the parts from plumbing supply places and good luck trying to reach Kohler, COVID excuse! listen to their message on the phone twice then it hangs up on you, no way to reach by email. Although it is only a few years old I guess back to American Standard I go.

To return a product, Kohler requires a call to customer service to obtain an RGA #. Right now, I've waited 20 minutes for a representative to pick up my call. This is a waste of my time and an unconscionable action on Kohler's part.

The previous reviewer has it exactly right.... I purchased a Kohler 14799 toilet from Lowe's March 3, 2019. It has plugged 4 times since installation (without paper). Yesterday was the last straw, I'm going back to Lowe's with my complaint and refund request (approx $180). Three calls to Kohler accomplished nothing.... Well I did meet a nice young lady telling me to "check my pipes". The design is seriously flawed with the passages being too small and most of all a sharp 90 degree turn at the bottom. Even my snake can't make the turn.... What a crappy mess. No more Kohler products for me. Any suggestions on a brand that will work every time?