Kohler High-Pressure Toilets Reviews & Complaints

Page 3 Reviews 80 - 230

LewisLido Beach, NY

Reviewed Aug. 26, 2002

We purchased 2 Kohler K-3404 Pressure Flush Toilets when we redid 2 of our bathrooms. We installed toilets, sinks, showers faucets, tile drains, etc. -- all Kohler. That was in the Fall of 1993. Last week first one, than the second started making loud noises, eventually exploding and flooding the bathrooms with water. Fortunately we were home and able to turn the water off.

A call to a plumber than 5-6 plumbing supply stores led us to the Kohler distributor and then Kohler itself. We were told that the model toilets we had were discontinued, the company that made the parts was out of business and repair parts were not available. We were even told by Kohler service rep that these models were discontinued 10 years ago, before they were even ordered from them, oh well!). Eventually we were told that a 50 percent discount would be given off the purchase price of a new one although not the super flush, more expensive model. We have sent letters, e-mail, and phoned. A toilet particularly the "top of the line model" should not have to be replaced rather than repaired.
We are faced with the expense of $1520.06 to replace both these toilets. Not counting plumber fees. We are forced to use the Kohler line and super flush models due to the complete bathroom design we planned around Kohler. We have heard "rumors" of danger from both Kohler dealers and plumbing supply houses of possible injury if a pressure explosion took place. We are afraid that if this were to happen when someone was standing next to it when it exploded serious injury could result. We were lucky we were able to turn off the water before anything more than a water damaged vanity occurred.

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ThomasBerkeley, CA

Reviewed Aug. 8, 2002

We own a Kholer 81100 pressure toilet. A couple of weeks ago it stopped having any pressure. I contacted the company and was told that they are no longer supporting this product and there was nothing to be done other than to replace it. I find it difficult to believe that they expect that I would ever by another Kohler product again. I expected to by replacement parts, not another toilet. I purchased this toilet to save money on my water bill and to help the environment not to replace it completely at my cost in less than three years.

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EmilioAventura, FL

Reviewed June 11, 2002

I recently needed parts for Kohler K-3394 toilets with 81100 pressure-clean system. I had been told by Kohler that they no longer make them, and that I would have to replace them. I feel they should provide the spare sparts since they built them. I have five of these toilets in my house that came with the house when I bought it. Most of the houses in my 80 house development came with these toilets. Kohler should take responsibility for this problem.

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JeffNew Jersey, NJ

Reviewed Jan. 8, 2002

I have a 8-9 year old Kohler 81100 Pressure Clean Flushometer toilet. It worked great until the other night when we were wakened by a noise loud enough to be called an 'explosion'. Lifting the cover revealed a spout of water gushing out of the tank area. I turned off the water supply and poked around to find that a componant either broke of or unscrewed, leaving a dime-sized hole for water to flood. I called Kohler and eventually got thru and was told they do not make this model any more (surprise!). Not only that, BUT THEY HAVE EXHAUSTED THEIR SPARE PARTS.

Had this of happened during the day, when I was out, my house would have been flooded. I now have to buy a replacement toilet and get it installed. Kohler, as an act of 'good faith', would pay me $100 for the toilet. However the conditions are: (a) I must return it to where I bought it from ( a contractor 10 years ago - please !) and (b) I must buy another Kohler toilet. A similar model is 4 X this amount.

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TomNew York, NY

Reviewed Nov. 23, 2001

Our Kohler 81100 Pressure Clean Flushometer toilet recently developed a weak, almost non-existent flush. Contacting Kohler I am told that this the company stopped providing parts to this toilet so I my only recourse is to buy a new toilet. Considering that a replacement toilet is more than $800 I find this a shocking position for the company to take.

Normal toilets require but a few dollars of annual maintenance to keep them going for thirty years. How is that a company can market a product for double or triple the average original cost of similar products and then expect its customers to replace the ENTIRE product only a few years later when it needs routine maintenance? I have four other identical toilets operating in my house and do not look forward to what will happen when they too develop problems. If Kohler has put out a defective product that is no longer supported in the market with parts, it should be required to bear the consequences -- not the customer.

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