Kohler High-Pressure Toilets Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Kohler High-Pressure Toilets
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Kohler High-Pressure Toilets Reviews
Filter by Rating
- (3)
- (2)
- (9)
- (29)
Popular Mentions
- 4,885,617 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,885,617 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 12, 2012
I have just had a brand new toilet professionally installed. I have not even used it yet, so I cannot comment about its functionality. My problem is the tank is so small it doesn’t fit against the wall. There is about a two-inch gap between the wall and tank. This looks extremely poor. I spent many hours and many trips to several stores to find one I would be satisfied with. I have just spent several thousand dollars re-doing my bath. I made my choice based on the fact that the tank appeared to be larger than the others. My purchase was from Home Depot. I am very unhappy about the look of the tank.
Reviewed April 21, 2012
Kohler quick release toilet seat - This toilet seat is constantly releasing (slipping) when in use. Caps over quick release are firmly in place when this happens. Bolts loosen several days after tightening. This is a defective design.
Reviewed July 7, 2011
Kohler's 8100 Pressure Tank System exploded. They say they will merely replace it at a cost of $200 to me. They take a week to ship it out; and then I have to pay to have it installed. It is their faulty product; they should replace it for free. They have very bad customer service.
Reviewed March 29, 2010
I litigated against Kohler for several years involving the 81100 pressure flush toilets and have much information relating to reports of the toilets exploding.
Reviewed Sept. 2, 2009
Kohler 81100 Pressure Clean Flushometer toilet has flushed poorly for quite some time (a few years), requiring 5 or 6 flushes or more to clear the bowl. We seldom use this toilet, and so have tolerated it to some degree. Upon contacting Kohler, I was told that parts are not available to repair the toilet. When I asked why, the rep gave no reason; he said he didn't know. Phone rep indicated Kohler would offer a goodwill $75 credit toward another Kohler toilet. Again, I asked why. No reason, no answer. Only now after reading others' accounts did I understand why; tanks explode!
Since there is a limited height space for this toilet installation, I don't know what other short-height toilet would work as a suitable replacement. I'm very disappointed in Kohler's hiding facts and truth regarding this product design failure. If this unit is not replaced, eventually, I may encounter a burst tank and flooding - or even worse, personal injury.
Reviewed April 1, 2009
I have a Kohler 8110 Pressure Clean Toilet System. The toilet quit flushing and could not be used anymore. I turned off the water inlet and then flushed the toilet. With the water inlet turned off, I held down the flush handle. As the handle was held down, I could tell the tank was being blocked by an accumulation of air bubbles, which in turn was keeping the tank from filling up with water after each flush. After holding down the flush handle until all the air bubbles escaped, I turned the water inlet back on and the tank was able to fill up to its full capacity once again, resulting in great flushes. I hope this helps others with the same problem.
Reviewed Nov. 18, 2008
Reviewed Aug. 4, 2008
We've had problems with our high-pressure Kohler toilet almost since it was installed in April of 2005. It was advertised as being able to flush just about anything, yet ours clogs at least once a month under normal usage. Assuming that it was our sewer lines, and not our new toilet, we've had plumbers come frequently to snake our lines- only to have trouble with the toilet clogging very quickly again.
This last time, I had the plumbers clear the lines of roots. Within two weeks, the toilet wouldn't flush properly again. It is very hard to plunge due to the interior design of the bowl. Therefore, we have to wait several days for the clog to dissolve before the toilet is functional again. Thank goodness we have a second bathroom. Today I decided to check online to determine whether the problem was with the toilet, and not our plumbing. That is when I discovered all the complaints from other consumers. I will now plan to purchase a new one and have it installed at my own expense. Thank you for this website.
Reviewed July 17, 2008
My Kohler high pressure toilet exploded while my 3 year old was sitting on it!
By the time I tended to my child, the water was flooded into my newly finished basement, and there was porcelain everywhere...Thank goodness my son was not injured. Kohler offered me $150 when I had paid over $800 for the original, not to mention all the water damage, and was told to take the money in good faith. Not good business ethics. Kohler lost a customer..
Reviewed June 15, 2008
This is really not an official complaint but just to report a problem with the Kohler K-3423 toilets I bought in 2004 which may or may not be a standard on all brands. I accidentally found out about this problem accidentally. The fill-up mechanism turned on while I was cleaning the toilet which means that the water in the tank dropped to the level that will trigger the fill-up mechanism. It could only mean two things.
1. The flapper could be warped that water could leak into the bowl, and
2. The leak is between the flush valve and the beveled rubber gasket.
I called Kohler customer service and explained the problem and as a sign of good pr, send me a replacement flapper and gasket at no cost. Receive the items in 2 days and (correctly, carefully, diligently)install it. Further observation told me I still have the same decreasing level of tank water problem. The flapper was not the cause so it must be the gasket.
After some analysis, I did the ff: 1. Turn off the water source. 2. Flush the tank up to the rim of the flapper seat. 3. Took the flapper off. 4. Observe the bottom edge of the valve seat and there it was, the silent drip, drip, drip coming from a gap between the tank and gasket.
How can that be when the gasket is new and I installed it diligently, carefully and correctly (just hand tightening the big plastic nut at the bottom of the tank, to the point that the valve will not wiggle.
I had to disassemble the flush valve unit again and as I was looking at the big hole at the bottom of the tank, I noticed that it does not look like a perfect circle and voila! the circle has a deviation between 1/8 to 3/16 of an inch.
Since the gasket is almost perfectly rounded and the tank is not, the pressure on all points of the circumference would not be the same considering the beveled shape of the gasket, leak is highly probable as what has happened to mine. What I did afterward was just an experiment. I reverse the gasket installation. The narrow side of the gasket is now up and the wider/flat side is now down. It muted the purpose of the beveled shape but it did work. The drip, drip, drip is gone.
Not sure how many gallons have been wasted but i'm sure it is not minor. E-mailed Kohler about the problem to find out if I maybe entitled to a new replacement tank due to the nature of the defect. Still waiting for a reply.
Reviewed May 19, 2008
In 1995 I installed a kohler San Rafael one piece toilet for a customer. Kohler # K-3394 (found on the bottom of the toilet lid) This toilet has the pressure clean flushometer tank system. Serial #T94F20198 ( # found inside toilet on flush mechanism)The color of the toilet is Kohler ice gray-95. Color chart can be found on Kohler web site. Something inside the toilet flushing mechanism gave way (broke) and flooded her house. Since the job is 50 miles away I needed to make sure the local plumbing supply house would carry the parts. I called Kohler and was informed that parts for this toilet are no longer available.
As a plumbing contractor this was a shock to me, that I couldn't get parts for a 12 year old toilet. List price for this toilet on Kohlers site is app.$975.00. Checked on the web and found other people have had their houses flooded by this toilet. Contacted Kohler and explained the problem. What Kohler is doing about the problem is they will send you out a new toilet to your house @ a cost of $150.00 plus tax. You still need to pay someone to install the toilet. Customer also complained about poor flushing action.Sorry I don't know all the years affected by the unavailability of toilet parts.
Flooded house
Reviewed May 5, 2008
Purchased two high pressure toilets, (Cimmaron's) Although they flush fast with less water, they by no means clean the bowl. There is a huge problem with the design, when everytime you have a bowel movement, you have to use a toilet bowl brush. We paid good money for these toilets and I don't feel we got anywhere near our monies worth.
We bought this name thinking we were getting quality. The original toilets, although low to the ground and they used more water, were sure a lot better as far as flushing goes. Now it seems we may be stuck with cleaning the bowl every time we go.
Reviewed Jan. 15, 2008
We have three Kohler Pressure clean 81100 toilets in our house. One completely quit working, and we have learned that it can't be fixed; instead we will have to replace it. I'm concerned that I've read reports of flooding, and wonder if I also need to replace my other two. Why is Kohler not taking responsibility for this defective product?
Broken toilet, have to pay to replace it and live with the fear that my remaining two will explode and/or flood my house.
Reviewed Nov. 10, 2007
We have a Kohler 81100 Pressure Clean toliet that the back of the toliet lid blew off for no reason. Since we have owned this house the toliet has been running non-stop. I'm pretty handy but not when it comes to this off the wall product! What do I do? How do I repair this? What are my options?
So far we have had only small leaks that I could repair. Now I'm leaning on replacing the toliet after reading all of the horror stories about this toliet. I quess if Kohler does'nt do anything to help us, I will never buy Kohler again.
Reviewed June 26, 2007
We purchased a new Kohler Purist Bath Whirlpool with Spa/Massage Experience (#K-1110-V), and it was installed in August 2005 by Kelly Plumbing, Saint Paul, MN in the new second floor master bath addition of our home. At the time of installation, the tub was water-tested and was in working condition (used at minimum 1-2 times per week) with no repairs or service performed on the original tub motor until May 2006, when the defective motor leaked several hundred gallons of water causing damage to the first floor new addition below.
When we discovered the water damage in the first floor ceiling, walls, and floor on May 15, 2006, we contacted the contractor, Kramer & Martin of Saint Paul, MN that performed our 2-story addition. Peter ** of Kramer & Martin Construction contacted the original installing contractor, Kelly Plumbing, to come and inspect the tub and all connections. After filling the tub and removing both access panels to expose the motor and full side of the tub, it was determined that the only leak was coming from the middle of the motor when engaged and that (it appeared) a broken gasket in the middle of the motor was the cause. Kelly Plumbing advised us to contact Kohler to report the defective part. Peter reported the issue to Kohler on May 15, 2006, and we filed a homeowner’s insurance claim for the repair of the damages.
The Kohler representative, Mike **, dispatched a local Kohler authorized company to determine the cause of the problem. Peter ** was present when the technician inspected the tub, and after filling the tub with water, both the technician and Peter ** witnessed water spraying out of a broken gasket in the middle of the motor only when the motor was engaged. The technician said that he had never seen this before and that they would work with Kohler to determine what the repair should be. The Kohler representative, Mike **, decided that it would be best to replace the motor and scheduled the repair with the Kohler authorized technician. When the technician came to replace the motor, he didn’t know how to do it (he was new), so he replaced the gasket so he wouldn’t get in trouble (?) for not doing any repair. We reported to Mike ** that the motor replacement had not been done, and then he dispatched the owner of that company to replace the motor.
When the owner/plumber came to replace the motor, he determined that the wrong motor was ordered (he didn’t replace it at that time) and worked again with the Kohler representative to get the right motor. The correct motor was then sent, but the owner who knew how to do the replacement was unavailable due to a surgical procedure, so a second Kohler authorized company was dispatched by Mike ** to replace the motor. A few weeks later, a new Kohler authorized plumbing technician came to install the replacement motor. After installing the new motor and removing the old repaired (?) original motor, there was no longer a leak, but the jet pressure was weak. The new jet pressure problem was reported to the Kohler representative, Mike **, and he sent out yet another motor (just in case the second replacement motor was at fault) and dispatched the owner of the second company to come out and troubleshoot and fix the problem.
A water test determined that there indeed was a problem with the jet pressure, and after inspecting all of the connections, the technician found that there were two wires sticking out at the back of the tub that weren’t connected to any other wires. He connected these two wires, and the jet pressure was fixed. The owner/plumbing technician told me that he had never witnessed this problem before and that the tub was delivered from the manufacturer with this defect (He determined this based on the great distance between the ends of the wires - they weren’t just located next to each other, but not connected.) The original leak was reported to Kohler technician, Mike **, and he continued to coordinate all of the technicians’ repairs until the whirlpool tub was finally in complete working order several weeks later.
At no time were we responsible for the payment of any parts or the several service calls that were made by the two different Kohler authorized companies, as it was cleared by the original installer (Kelly Plumbing) and both Kohler authorized repair companies (four different technician/plumbers) and the Kohler representative (Mike **) that the leak and subsequent jet pressure problems were highly uncommon manufacturer’s defects. We have requested and have been waiting for over a year, for $3,684.36, for non-reimbursed water damages resulting from the defective Kohler whirlpool tub. Kohler continues to defer our request to their outside attorney but isn't responding to them or to us.
Reviewed March 4, 2007
Our Kohler toilet with a 81100 pressure system exploded yesterday. A plastic part that screws into the inlet of the tank broke off and started flooding the bathroom. Luckily we were at home and noticed very soon the water coming downstairs. We had drywall damage that needs replacement. I'll be calling Kohler tomorrow to see what can be done in terms of toilet replacement.
Reviewed Jan. 16, 2007
I have a model 81100 pressure clean flushometer tank system that has a minor leak and the water keeps running. I asked how do you adjust the tank to stop the water from running and was told the tank has no adjustments and has no replacement parts and that i would have to just buy a new toilet that the warranty is only 1 year. I said the toilet looks like it is brand new and that all I want to do is adjust the tank from running all the time and don't want to replace it. After giving the technical service rep 6 different numbers embossed into the tank and cover she said i still havn't given her the right number and she can't help me she asked for a serial number from a label on the back of the tank system that is impossible to reach or see.
When I told her this she told me to send a picture of the label that's impossible to see without taking the tank appart. Otherwise she couldn't help me. I notice that there have been numerous complaint about this model number pressure clean flushometer tank system including tank explosions. Is this tank safe and has there been a recall on the tank that I am not aware of. I found the experience dealing with the Kholer representative completely unacceptable.
Reviewed Aug. 15, 2006
We have 4 Kohler one-piece toilets in our home: three K-3386 Rialtos and one K-3466 San Raphael. All the flapper valves have been replaced at least once because of continuous leaking due to valves not seating properly. Part of the problem is simple physics - if you pull something to the side long enough, it stays to the side. The flapper assembly is somewhat square with a square hole to fit over a metal piece. The arms reach from the back of this metal piece to the part of the flapper that is supposed to plug the drain hole. This entire flapper assembly is made of EPDM rubbery plastic, which I have designated Every Possible Defect Manageable for Kohler's application of the product.
The flush handle pulls the flapper towards the top left of the tank every time it's flushed. Sooner or later, the arms start to give out and the flapper stays to the left too much. We even have a problem now where the EPDM has expanded and the front of the flapper gets caught on a gasket on the front of the tank. I told the service tech at Kohler that I felt that the engineering on these units is half the problem. He asked if I'm an engineer. I of course, said no, but common sense would lead one to the same conclusion. At this point I have begun contacting the EPA to get them on Kohler's case: if the units just keep running, what does that do for the 1.6 gallon per flush mandate from the EPA in 1994? I will also be contacting the FTC to ask them to look into Kohler's consumer practices, exploding toilets, and disclosures. Any other ideas would be welcome.
Reviewed Feb. 1, 2006
I contacted Kohler to get replacement parts for toilet #K-3404-47 and was told there are none and I would get a letter to bring to any Kohler dealer for a replacement toilet part#K-3467-47. The problem is no store or home center will take the letter and give you the replacement. I have called Kohler and basically you are told you are on your own. Even Home Dopey, the store I originally purchased it from would not accept the letter. It is such a waste of time. I personally think that there should be some kind of a class action suit filed against Kohler from all the people who have pressure assisted toilets; these things are a hazard. But they were very eager to take the $500.00 it cost for it. This is the last Kohler product I will ever buy.
Reviewed Jan. 27, 2006
We are a small general contractor that purchased four Kohler toilets (Rosario K3434) that ended up having faulty valves. Kohler has refused to replace the toilets or even offer a discount on replacements. Instead, they sent us new seals (the part the flapper covers) at their expense and we replaced the old ones with the new ones sent. No change. The toilets still run and leak. Upon speaking with the appliance store where they were purchased from, the employee admitted they had similar problems with Kohler toilets and other customers.
Here's the information on our toilets: 11/16/98 was manufacturer's date; model #K3434, 1.6 liter; purchased in 1998, 1999 and 2002. Problems include leaks and running, as flapper cap doesn't function correctly or fit over seal. High water bills have been reported at two residences due to constant running that isn't reparable. The custom home that was built in 2002 (with 2002 Kohler toilet) was just occupied in November 2005. This was the first time the toilet was used and it's already running constantly. Owner actually brought the toilet into TW Smith where it was purchased. Dealer explained and there is nothing they can do.
Reviewed Oct. 10, 2005
In 1997, I bought a house, built in 1992. In the master bathroom was a Kohler pressure asisted toilet. It began to lose steam (i.e., barely flush at all) about two months ago, also about the time I noticed the Consumer Affairs.com update on the same item (including the reference to the small but existing, risk of actual explosion).
Kohler has apparently substantially improved their response to this problem, though they do not make the offending item, or stock replacvewment parts, any more. On the advice of a local plumber, I called Kohler's customer service department; I gave them the model number and serial number of the offending fixture, and, without further question or argument, Kohler sent me, within the next week, a certificate which provided my plumber with a replacement (non-pressure) Kohler toilet for free; my only cost was the price of labor for the switch-out.
Reviewed Aug. 28, 2005
In 1994 we installed three Kohler K-3394 San Raphael Lite toilets with Pressure-Clean system. The toilets have not operated properly over the last ten years, and I don't know how many times I have replaced interior parts at great expense here in Japan. Luckily we haven't had any overflows or explosions, but weak flush is a constant problem, together with water leaking into the tank. The valve parts sets cost hundreds of dollars when they *were* available and are now not available at all, so I will be replacing the toilets as soon as I can find close replacement colors from Toto.
Reviewed July 25, 2005
Lowe's contacted your factory representatives and received instructions to check for sediment blockage. The blockage suggestion was not occurring, so the factory was contacted. Two representatives of your service department have indicated no replacement part is available and a replacement part will need to be manufactured. They are informing me as many as 28 days may be required to get the replacement part. I believe this kind of service, if in fact this is all correct, is totally unacceptable. Rest assured I won't need a reminder to steer clear of Kohler products, and Lowe's will also be under considerable stress for my future business.
Reviewed May 20, 2005
He said he knows of at least 3 other customers with the same problem. I am going to have to purchase a new toilet. Kohler should accept much of the financial responsibility.
Reviewed March 1, 2005
Our Kohler 81100 Pressure Clean Flushometer Tank System Toilet exloded during the night flooding our house. Looking at other websites it is clear this is an ongoing problem and Kohler needs to recall these defective toilets immediately. Absolutely unacceptable. Further I understand Kohler does not offer replacement parts for these high tech fairly new toilets. Please help.
Flooded our main floor and basement. Caused me to miss a day of work and we had to throw away many damaged items. We are hoping to salvage the carpet but do not know yet.
Reviewed Feb. 25, 2005
Came home to a waterfall and flood in my home on 2/15/05 approximately 6PM. I entered thru our garage and noticed floor covered with water coming down walls and ceiling. Quickly went upstairs to find source of leak. Upon opening the door to the home the hallway carpet was soak as (squish squish) sound came upon walking on it. Followed to the bathroom area only to find chunks of china ceramic from the toilet all over the floor.
Reviewed Jan. 27, 2005
My Kohler toilet is not flushing well and I just read the complaints regarding the pressure-tank toilets like mine and I am worried mine will explode.
Reviewed Jan. 19, 2005
I have three pressurized Kohler toilets in my home. One doesn't have enough pressure in it to make the water go down, the other makes horrible noises when it flushes and both of these have water in the tank, which I'm told should not be there. The third one so far hasn't been a problem. I called the Kohler service and was told that the model was discontined and that I should get replacement toilets. I am not sure what kind of replacement toilets they will be.
Kohler will not bear the cost of installation. I am outraged that a company such as this does not have an instant recall on a defective product like this AND BEAR THE COST OF REPLACEMENT AND INSTALLATION. I am not through with them yet.
Reviewed Aug. 17, 2004
Power flush toilet is 4 yrs. old and requires 3-8 flushes to clear bowl! Inside the tank, which houses the power tank, I see no adjustments to increase volume of water or do anything? I read here the serious problems others have experienced and concerned this malfunction may become more serious e.g. "exploding" or flooding the bathroom.
Reviewed June 22, 2004
Although I felt that the should send that along for free and recall all of the systems that were sold I agreed to the deal. They told me it would be shipped in two weeks. It is now over two months and I have not received it. I have made several calls to many of their customer service reps (see contact list). They all have passed the buck and tell me that the supplier from Texas does not respond to their email requests.
Reviewed March 20, 2004
We purchased an expensive custom built high end home in Fairfield County six years ago. Two of the seven toilets installed were Kohler high pressure models. Last month, my husband called me screaming from the bathroom that he needed help. When he flushed the toilet, the tank lid lifted off as the pressure tank exploded sending torrents of water all over the bathroom.
As he frantically tried to turn off the water supply and mop water with every available towel within reach, he realized that he could have been seriously hurt or had a heart attack from the episode. Conversations with various plumbing supply stores and plumbers indicate that it is common knowledge among the trade that these toilets have had many problems and that Kohler will only give you a credit towards the purchase of a new Kohler toilet, when absolutely forced to comply.
Reviewed Jan. 8, 2004
We were away on vacacation and I received a call from the manager of our building . He stated that our toilet had overflowe and that there was water damage to our apartment as well as two adjacent units. of our high-rise condominium.They turned off the water to the toilet and cleaned up our apt.I am not sure of the total extent of damages to the other apartments but we sustained damage to carpeting and clothing in an adjacent closet
The carpet has to be replaced. The clothing had to be cleaned and the entire toilet replaced. The culprit is this toilet ,the Kohler 81100 Pressure Clean Tank system. When I checked the internet ,I was shocked to learn that this unit installed about 1994 has a long history of explosive leaks. Our home insurance will not reimburse us for much of the loss sustained in our apartment.
Reviewed Nov. 2, 2003
Kohler Model 81100 Pressure Clean Flushometer tank toilet stopped flushing. Fortunately for me, I checked consumeraffairs.com before attempting home repairs and read about the exploding toilets. I believe you saved me from potential injury and at the very least, a helluva mess.
I'll make sure the dealer is fully aware of the problem with Kohler not standing behind their products and, for sure, will not buy another Kohler product.
Reviewed Aug. 18, 2003
We came home from vacation a few days ago to find our Kohler 81100 Pressure Flush toilet literally spraying water out the back. The hardwood floor of the bathroom as well as the bedroom and family room in the basement have been destroyed as well as a treadmill, leather chair, etc. It is obvious to us now, after reading complaints on this website as well as others, that Kohler was well aware of the possibility of these toilets exploding.
They are willing to give us a replacement toilet (only one specific model -- that they are probably trying to get rid of), which is available at the local Home Depot. BUT, we can't get it from there. We can only get it from one place within 100 miles, and they can't get one from Kohler for 5 weeks. We feel that considering the thousands of dollars of damage caused by Kohler's failure to make us aware of a known problem, the least they can do is make arrangements for a replacement sooner than 5 weeks.
Reviewed May 6, 2003
I, too, had severe damage to my home in 2001. My toilet was placed in 1994 in the master bath upstairs when it exploded and flooded my home. The damages were so severe that my home had to be taken down to the stud walls and sub-flooring. Basically, I had a shell of a home left and it took thirteen months to rebuild. It was $100,000 just to remove the mold caused by the water damage. The total cost of replacement has been staggering. When the toilet exploded, it sent porcelain flying 26 feet and left a hole in the wall.
Based on some of the comments I have read in newspapers and on various web sites, it is not surprising that I am not alone in my experience with Kohler and their exploding toilets. My photos of the bold look of Kohler have a totally different look than the ones I see in the print ads in upscale magazines.
Reviewed Jan. 31, 2003
I purchased 4 Rialto pressure toilets from Kohler and installed in my new house in 1993. All the other fixtures are matched with the toilets, in four colours. One toilet has burst and flooded the other three are imminent. They have never worked as well as they should, and have always been substandard. Kohler has authorized me to replace them with Wellworth toilets, which are much cheaper,less than half the cost of the Rialtos, not the one piece design, and they will not pay for the labor to do so.
It concerns me that at any point the toilets could burst and leak and shatter as I hear they are capable of doing. It would cost me about $800-$900 a piece to replace the toilets with the San Rafael toilets which would be most suited to my bathrooms. Kohler, may have to custom make one of them because of the colour. I would have to incur this cost plus the cost of getting the new toilets shipped to me, the new ones installed and the old ones sent back to the place of purchase. This seems extraordinarily unfair. There is an inherent expectation that a toilet should last for 30 years at least, and replacement parts if any should be confined to toilet seats.
Reviewed Jan. 25, 2003
Kohler Rialto Pressure Lite Toilet poses a considerable risk to life and property including wasting huge amounts of domestic water. Kohler discontinued the high profile, very expensive over six hundred dollar model and rendered parts unavailable with no fix for the problems. This seems like a quick cover-up. I experienced a major leak with one of my Kohler Rialto Pressure Lite Toilets causing damage and wasting water. Plus it houses a high pressure tank that can explode causing risk to life.
I contacted Kohler, and all they said was that the pressure clean assembly and all its parts are discontinued and no parts are available. I asked why. All they said was the manufacturer of the parts went out of business. I said that I spent over six hundred dollars on this model and "you're now telling me no parts are available?" That is not an excuse. Countless units were sold by Kohler and if the manufacturer is not available, contract another or Kohler should make the parts themselves. Is Kohler not capable of redesigning a retrofit flushing assembly for this model and offering it to all customers for free (recall)? They are obviously concerned about themselves more than the consumer. All they did for me is offer me a one hundred dollar slap in the face with orders to go out and purchase another Kohler toilet. At this point, I would not lean towards Kohler products at all nor would I recommend any to my clients.
I demand that something be done about this immediately. There are many people, as many as they sold out there, with this problem.
Reviewed Jan. 25, 2003
Kohler Rialto Pressure Lite Toilet poses a considerable risk to life and property including wasting huge amounts of domestic water. Kohler discontinues the high profile very expensive over six hundred dollar model and renders parts unavailable with no fix for the problems. This seems like a quick cover-up.
I experienced a major leak with one of my Kohler Rialto Pressure Lite Toilets causing damage and wasting water. Plus it houses a high pressure tank that can explode causing risk to life. I contacted Kohler and all they said was the pressure clean assembly and all its parts are discontinued, no parts are available. I asked why, all they said was the manufacture of the parts went out of business. I said that I spent over six hundred dollars on this model and your now telling me no parts are available??? That is NOT an excuse.
Countless units were sold by Kohler and if the manufacture is not available contract another or Kohler should make the parts themselves. Is Kohler not capable of redesigning a retrofit flushing assembly for this model and offering it to all customers for free (recall)? They are obviously concerned about themselves more than the consumer.
Reviewed Sept. 23, 2002
We have 2 Kohler pressure flush toilets in our home. One developed a leak and actually caused water damage to the room below it. When I recently called Kohler to get parts to fix the toilet, they told me that they no longer made this model, had no parts whatsoever for it, and would generously give me a $100 credit towards a new $1,200 model. This model is only 6 years old and now I am faced with replacing the entire unit.
Reviewed Sept. 12, 2002
This is a followup to a comment I placed about 2 weeks ago. Yesterday one of my Kohler High Pressure Toilets EXPLODED, sending shards of Porcelin and four chuncks( 5x7) of the tank into the wall and floor.The toilet moved about 1/2 over from where it was, the holddown bolts loosened and moved. The bathroom fooded and damaged the floor and sink cabinet. c
At this point I don't know the economic results. I need to take off from work and see. I did clean the water up and shut the supply line.
Reviewed Aug. 26, 2002
We are faced with the expense of $1520.06 to replace both these toilets. Not counting plumber fees. We are forced to use the Kohler line and super flush models due to the complete bathroom design we planned around Kohler. We have heard "rumors" of danger from both Kohler dealers and plumbing supply houses of possible injury if a pressure explosion took place. We are afraid that if this were to happen when someone was standing next to it when it exploded serious injury could result. We were lucky we were able to turn off the water before anything more than a water damaged vanity occurred.
Reviewed Aug. 8, 2002
We own a Kholer 81100 pressure toilet. A couple of weeks ago it stopped having any pressure. I contacted the company and was told that they are no longer supporting this product and there was nothing to be done other than to replace it. I find it difficult to believe that they expect that I would ever by another Kohler product again. I expected to by replacement parts, not another toilet. I purchased this toilet to save money on my water bill and to help the environment not to replace it completely at my cost in less than three years.
Reviewed June 11, 2002
I recently needed parts for Kohler K-3394 toilets with 81100 pressure-clean system. I had been told by Kohler that they no longer make them, and that I would have to replace them. I feel they should provide the spare sparts since they built them. I have five of these toilets in my house that came with the house when I bought it. Most of the houses in my 80 house development came with these toilets. Kohler should take responsibility for this problem.
Reviewed Jan. 8, 2002
I have a 8-9 year old Kohler 81100 Pressure Clean Flushometer toilet. It worked great until the other night when we were wakened by a noise loud enough to be called an 'explosion'. Lifting the cover revealed a spout of water gushing out of the tank area. I turned off the water supply and poked around to find that a componant either broke of or unscrewed, leaving a dime-sized hole for water to flood. I called Kohler and eventually got thru and was told they do not make this model any more (surprise!). Not only that, BUT THEY HAVE EXHAUSTED THEIR SPARE PARTS.
Had this of happened during the day, when I was out, my house would have been flooded. I now have to buy a replacement toilet and get it installed. Kohler, as an act of 'good faith', would pay me $100 for the toilet. However the conditions are: (a) I must return it to where I bought it from ( a contractor 10 years ago - please !) and (b) I must buy another Kohler toilet. A similar model is 4 X this amount.
Reviewed Nov. 23, 2001
Our Kohler 81100 Pressure Clean Flushometer toilet recently developed a weak, almost non-existent flush. Contacting Kohler I am told that this the company stopped providing parts to this toilet so I my only recourse is to buy a new toilet. Considering that a replacement toilet is more than $800 I find this a shocking position for the company to take.
Normal toilets require but a few dollars of annual maintenance to keep them going for thirty years. How is that a company can market a product for double or triple the average original cost of similar products and then expect its customers to replace the ENTIRE product only a few years later when it needs routine maintenance? I have four other identical toilets operating in my house and do not look forward to what will happen when they too develop problems. If Kohler has put out a defective product that is no longer supported in the market with parts, it should be required to bear the consequences -- not the customer.
Kohler High-Pressure Toilets Company Information
- Company Name:
- Kohler
- Website:
- www.us.kohler.com
