Re-Bath

I love the bathtub and the plumbing that I selected but no not so much the flooring. When I selected my flooring, there was an issue, and I had to go with another one. We had a part that was missing for the floor and we couldn't match that piece for the flooring. I picked out my own bathroom hooks and lighting. As far as the other hardware, I like it. I like the valve because I have the handheld. I like the shower doors and the tub. As far as the vanity and the dressing area where the vanity is, I like my seat and the top. The remodel was expensive though. I put in a Robern vanity medicine cabinet, and I knew ahead of time that it was expensive, but it was that labor to put it in that was expensive.

We loved the installers. They were the cutest guys. They were efficient, worked hard and did a good job. They checked with us on little details. They told us what they planned on doing for the day and they let us know when they were leaving and what the plan was for the next day. They cleaned up well after themselves and it went well.

We had one little snafu. But even that, I'm pleased with how it worked out. When they came to get me to say, "Where do you want the mirror in this bathroom?" I went in and said, "It's white. I didn't order white." So, we went down and looked and the cabinet that goes above the toilet was also white because we figured they did that because my vanity was white. But I figured it was a very white bathroom, so I ordered a mirror and cabinet that had color. They just reordered it and I got a call yesterday. It's in and it will be installed on Tuesday. They took care of it. I had a phone number for Holly who was wonderful. I could either call or leave her a message and either she or Michelle would call me back.

The lighting fixture we ordered for our basement bathroom wouldn't fit above the medicine cabinet we ordered. So, the guys gave a suggestion and choices, and the next day, they brought the other fixture and put it in and we love it. We like it better than the one we would have had. I was pleased. It was smart to pay more and get better quality. We love to go in the bathrooms and look at them. I was cleaning my bathroom a week ago and thought, "It's just a joy to paint it because it's so pretty in here." This was one of those top-notch experiences.

For the installation, they sent over a team of two and Todd was the primary worker. With the way my house is set up, I knew they were coming so they could come through the back to get straight to the master bath, which worked for them because they didn't have to go through the house. It was really seamless. When I knew they were coming and I wasn't home, I'd leave the door unlocked for them. And most times, when I got back, they were already in full swing of working. I stayed out of their way and at the end of each work day, they would let me see the progress, so I would know how things were going and what to expect the next day. Everything was also handled with care.

The master bath have double sinks typically and there's so much space in between the sink. So I wanted to know if they could do a tower of some sort to give me some additional shelving. They created one and it worked out perfect for me. The customer service was superb and I'm a stickler for that because customer service is truly a lost art. For the price point, it wasn't the cheapest, but it wasn't the most expensive and it was good for the quality and the service from the guys that were doing the install.

They cared about what it looked like and made sure that it was functional for me. And the fact that they cared about what they were doing made a whole world of difference for me. Also, when Mandy first came out, she explained their process and I liked that they actually had a process where others didn't. Whoever they send out that's who's going to see your job from start to finish, and they did not lie. These guys became my friends and they were here over the Christmas holiday, so they all got gifts.

Everybody is in love with my bathroom now. I am too. There was a bathtub and a shower in there, so we took out the whole tub. And where the tub was is just nothing but a dual headed shower. And where the old shower was is now my linen closet. This is my parent's house and my mom passed in 2021. She was a stickler for quality, so this would have been right up her alley. So I'm really pleased with my decision to go ahead and do it. As a matter of fact, I'm going down to Re-Bath on Friday because I have another bathroom that they're going to do for me.

Everything was all cleaned up when they left, too. They were so accommodating because we were trying to sell the furniture that was in there. They were constantly having to move their stuff out of the way so we could get the furniture out and they never griped about that at all. That was very nice. They did a good job. They listened to what I wanted and they did it.

We got the vast majority of the remodel done and the last phase was to install the glass walls to the shower, and there were some hiccups there. It took three times before that got resolved, and that really dragged it out. When the first delivery was made, we were told that the glass walls had not been cut properly and many of the brackets that were associated with that were the wrong ones. So, they had to send everything back. I don't know who their supplier was but it took a couple of weeks.

Then, the second time they came back, only one segment of the glass was correct and the others were wrong again, and then there were still issues with the brackets. So, it took a third time and it dragged out a couple of months to get to that endpoint. We were fortunate that we had a bathroom on the second floor that our kids would use and they were off to college. So, we had access to their shower and we had another shower downstairs. So, we just dealt with it. We were just happy that everything else had been done very expeditiously and well done and it wasn't worth getting worked up about. The staff on-site were very apologetic. We certainly didn't take that out on them by any means. They did a good job on it.

Also, I told Cindy that I wanted a medicine cabinet that matched the hardware in the shower. She said okay then she went out to her car and put it down as an over-the-toilet thing. But when I found out how much it cost, I told her that I would just order one. I ordered one, it arrived, I put it together, and I put it out there. Then, she told me it was too late, the thing she ordered already arrived and I had to pay for it. I didn't even argue with her because I didn't want to argue with anybody about this. So, I ended up with her $1,200 over-the-toilet thing. But I took it down and put up the one I bought for 300 at Kmart because I liked it a lot better. It ended up costing me extra money to have the trim work, botch and paint done.

Aside from that, I ended up getting a shower door because when Mary, the lady who the bathroom is for, sat in that shower, water was all over the place. Cindy told me to just use towels to clean it but that was not what I wanted. Water went right on the seat over to the floor and there was more going on the floor than down the drain. That was not what I paid for. So, I paid Re-Bath to install a shower door.

All in all, there was a lot of work that I had to do and I had to pay somebody additional to do. Also, I wasn't happy with the time it took to get the products. I get it that these things happen with the COVID, people not wanting to work, deliveries being slow, and prices being raised. But I'm really very disappointed with Re-Bath. They should be upfront and tell their customers that they're having problems getting the products in time. When they knew that they weren't going to do the demolition, they should have said so. Instead, Cindy got involved because it was $3,000 out of their money that they quoted to do the demolition and she wanted to see that it was being done. Despite that, the shower looks nice, and I'm happy the products that were used and the quality of the work. The shower doors close, the water stays in the shower, and Mary's safe in there.

The subcontractor for the paint and texturing had to come back multiple times to complete the job and fix it. There were some running issues and paint detail issues that they didn't do right the first time. I've also had an issue already with my shower. The seal at the bottom fell off. And I called to have it redone, and they said they would order the part. That has been three weeks ago, and I haven't heard anything back from them.