Re-Bath

I was happy with Marty. She did a really good job. It's for my mother and I'm not good at picking out colors and style. My sisters came out and helped her. She had to put up with the committee, myself, my mother who didn't wanna do the job for herself, and then my two sisters. She was very patient with us and helped get us through, and helped pick out colors and style. The team that came out to install was very good. I was very happy with them. I do have a couple of things that are ongoing and last week, I couldn't get ahold of the gentleman that kind of ran the show. I'm confident that I'll get ahold of him and we'll get it finished and taken care of.

They had to change the bathroom door because there was a vent pipe right in the way. We had to go from the standard 60-inch shower down to a 54. It's the next size down from the standard. Then we ordered the door. It came in right at the end, and he went to put it in, and it was shipped damaged. It was broken when it arrived. They had to reorder again and it hasn't come in yet. They put in a shower curtain for now.

I was very happy with the crew that came out. They were the same people every day. I stayed there for the whole process because my mother who has dementia wouldn't let them in if we weren't there. They were very patient with her and kept me informed the whole time. They were conscious of the fact that I work nights. So consequently, I'm over there, I get them going in the morning and say, “Well, if you need anything else, I'll be in this room over here, but I gotta try to get to sleep.” They had to do their job, but they were still conscious of the fact that I'm trying to get through. They didn’t bother me with a lot of petty stuff. They held questions until I was up, and they worked within my schedule.

The shower install took three days. That was a tile and the doors and they take it down to the studs. They don't do it over what you have now. I didn't like that idea. I also got the sink with the countertop. I decided I only wanted one sink because that's what we had now and I like one sink because I like all that space. When I blow dry my hair, I have a towel. I put the blow dryer on that because I do one strand at a time, put the blow dryer down and up. So, I like all that space. That was only one day.

I'm going to get a medicine cabinet from Re-Bath. They measured and the first one they brought, it was the measurement, but it stuck out. So, they were supposed to do it this week, but a guy called out sick and I want that one guy who has been doing everything. He is a stickler for detail. And I wanted a Monday or Tuesday. So, it's going to be the Tuesday that's coming up to put in the medicine cabinet.

We loved the installers. They were the cutest guys. They were efficient, worked hard and did a good job. They checked with us on little details. They told us what they planned on doing for the day and they let us know when they were leaving and what the plan was for the next day. They cleaned up well after themselves and it went well.

We had one little snafu. But even that, I'm pleased with how it worked out. When they came to get me to say, "Where do you want the mirror in this bathroom?" I went in and said, "It's white. I didn't order white." So, we went down and looked and the cabinet that goes above the toilet was also white because we figured they did that because my vanity was white. But I figured it was a very white bathroom, so I ordered a mirror and cabinet that had color. They just reordered it and I got a call yesterday. It's in and it will be installed on Tuesday. They took care of it. I had a phone number for Holly who was wonderful. I could either call or leave her a message and either she or Michelle would call me back.

The lighting fixture we ordered for our basement bathroom wouldn't fit above the medicine cabinet we ordered. So, the guys gave a suggestion and choices, and the next day, they brought the other fixture and put it in and we love it. We like it better than the one we would have had. I was pleased. It was smart to pay more and get better quality. We love to go in the bathrooms and look at them. I was cleaning my bathroom a week ago and thought, "It's just a joy to paint it because it's so pretty in here." This was one of those top-notch experiences.

For the installation, they sent over a team of two and Todd was the primary worker. With the way my house is set up, I knew they were coming so they could come through the back to get straight to the master bath, which worked for them because they didn't have to go through the house. It was really seamless. When I knew they were coming and I wasn't home, I'd leave the door unlocked for them. And most times, when I got back, they were already in full swing of working. I stayed out of their way and at the end of each work day, they would let me see the progress, so I would know how things were going and what to expect the next day. Everything was also handled with care.

The master bath have double sinks typically and there's so much space in between the sink. So I wanted to know if they could do a tower of some sort to give me some additional shelving. They created one and it worked out perfect for me. The customer service was superb and I'm a stickler for that because customer service is truly a lost art. For the price point, it wasn't the cheapest, but it wasn't the most expensive and it was good for the quality and the service from the guys that were doing the install.

They cared about what it looked like and made sure that it was functional for me. And the fact that they cared about what they were doing made a whole world of difference for me. Also, when Mandy first came out, she explained their process and I liked that they actually had a process where others didn't. Whoever they send out that's who's going to see your job from start to finish, and they did not lie. These guys became my friends and they were here over the Christmas holiday, so they all got gifts.

Everybody is in love with my bathroom now. I am too. There was a bathtub and a shower in there, so we took out the whole tub. And where the tub was is just nothing but a dual headed shower. And where the old shower was is now my linen closet. This is my parent's house and my mom passed in 2021. She was a stickler for quality, so this would have been right up her alley. So I'm really pleased with my decision to go ahead and do it. As a matter of fact, I'm going down to Re-Bath on Friday because I have another bathroom that they're going to do for me.

We got the vast majority of the remodel done and the last phase was to install the glass walls to the shower, and there were some hiccups there. It took three times before that got resolved, and that really dragged it out. When the first delivery was made, we were told that the glass walls had not been cut properly and many of the brackets that were associated with that were the wrong ones. So, they had to send everything back. I don't know who their supplier was but it took a couple of weeks.

Then, the second time they came back, only one segment of the glass was correct and the others were wrong again, and then there were still issues with the brackets. So, it took a third time and it dragged out a couple of months to get to that endpoint. We were fortunate that we had a bathroom on the second floor that our kids would use and they were off to college. So, we had access to their shower and we had another shower downstairs. So, we just dealt with it. We were just happy that everything else had been done very expeditiously and well done and it wasn't worth getting worked up about. The staff on-site were very apologetic. We certainly didn't take that out on them by any means. They did a good job on it.

When it came time for it to be done, he said, "Well, I didn't account for that." I said, "Man, you and I had two conversations about it. You said you had worked it in a quote and I didn't have to write it down." I had already written it down myself on a yellow sheet of paper when we were discussing it and I planned on getting him to add it and make sure that it was in the contract. I went around for almost a day and a half fighting with him about it. Finally, he just said, "Well, I'm not gonna make this a big deal. We're gonna lose money." I said, "How are you gonna lose money? First of all, you got a door built into the quote that you're not gonna have to install. Plus, you're not gonna have to frame it out because it's already framed out for y'all."

The people that used to live here took a door out and moved it and they sheetrocked over the old place. When I wanted the door moved to where I thought it should have been, they opened it up and all the framing was still there. All I did was have them move the door that was in the one place to the other door. So, they didn't have to frame it out and didn't have to use the other door. So, they saved probably from $750 to $1,000 right there.

Then, he already said he built stuff into the quote for the flooring that I had bought and that I laid money out for. He said it would cost a little bit of labor, but he would have that done. I had to fight with him for a full day about it. I didn't have a very good experience with him. I would have done it myself because I have been a contractor. I had to close down my business in 2021 because I've had four surgeries and I'm just now getting back to where I need to be to open my business back up. So, it's not like I don't know the prices of things, the labor rates, and the other things that go into all this.

I went ahead and paid him. I was gonna finance it, but I went ahead and paid all of it. I like to finance things to keep my credit good, but I didn't wanna deal with them anymore. I don't ever wanna speak to them again because it was the worst experience of my life of doing business with any contractor that I've had to deal with. When he got on the phone and started yelling at me, that was my last straw. Everything that they were supposed to do finally got completed and they left.

The tub was cracked. When they had somebody come out to inspect it, they said, "Oh, it's just a fracture in that part of the tub. It won't spread. It'll be fine." So, I got a chipped tub and hopefully, it doesn't spread but in my experience over a couple of years, stuff like that does happen. So, I expect somebody to have to come out in a couple of years and fix that. The rest of the stuff was fine. And on the rest of the stuff, I provided the material except for the bath and the bath surround. Overall, the sales process went very smoothly, but what I got in the end was trash.