Re-Bath Reviews

The initial consultation on May 2, with the salesman, Raymond **, started out well as we thought he had laid out a solid plan for the project and he seemed very attentive to our questions and concerns as we designed the project. Unfortunately, as we waited to get a timeline for the project to begin, getting answers was difficult as there was no clear point of contact.

It was only during the installation of the new walls, after a complete demolition, that we realized there was an issue. The installers had put the new walls up and hung the cabinet, mirror and other bathroom hardware on the unfinished walls. Mr. Inzerillo didn’t explain that the new walls would not only need to be painted but would require taping, the application of joint compound and sanding. Of course, if we had known this, we could have made a more informed decision. Additionally, if there was someone overseeing this project, they surely would’ve known that the walls needed to be finished before any hardware was hung and we could have planned accordingly.

Unfortunately, the project wasn’t finished in the original given time frame of June 29 – July 2, so another employee was sent to complete the hanging of window molding and other minor work on July 7. It was only at that point that we learned there was a “project manager”. On July 8, we reached out to the project manager via **, whom we had never spoken to or was aware of during this process, to resolve the issue of the hardware being hung on the unfinished walls. The gentleman, who identified himself as Jimmy, told us that he would send someone back to remove the items so that the walls could be finished. At that point we had hired someone to begin finishing the walls.

After not hearing back from Jimmy, a text message was sent to him on July 13, with a picture showing a problem with the sheetrock that was installed and advising him that he had never sent anyone to take the items down. He replied, “I’m sorry, I will definitely call you tomorrow to go over any issues and get you set up”. As of July 27, we have not heard back from him. There has been no follow-up from anyone with Re-bath regarding the bathroom to ensure the project was completed, if there were any issues or otherwise.

We expected a much more competent level of customer service, communication, and professionalism for an investment of this size. In June of 2024 we had our kitchen cabinets resurfaced (cabinets originally purchased and installed by Home Depot approximately twenty years ago) through a Home Depot contractor and the service was spectacular, as we expected.

When the installer returned for the third attempt, the first item investigated was the threshold. Interestingly, the threshold had been checked during the original site survey and measurement as well as a previous installation attempt yet no concerns were raised at that time. After further evaluation, it was determined that the threshold was part of the problem so I had it corrected before allowing the project to continue. Following the threshold correction and the addition of the recommended bulb seal and dam strip, the shower no longer leaks. While I am glad that the leakage issue has finally been resolved, it took three installation attempts, replacement of the door, additional modifications, months without normal use of the shower, and considerable effort on my part to reach this outcome.

What is particularly disappointing is that I have had other frameless shower enclosures in previous homes that functioned properly without the need for added bulb seals or dam strips. My expectation was a professionally installed frameless shower door that performed correctly from the beginning, not one that required multiple corrective measures after repeated installation attempts. In the end, the problem was eventually resolved, and I appreciate the individuals who continued working toward a solution. However, based on my experience, I would not recommend this Re-Bath for a frameless shower door project, nor would I choose to purchase a similar installation through Home Depot again.

3. Master Bath remodel

My master bath remodel was a disaster. They found the floor in front of the shower that was remodeled 2 years prior, had been leaking into the flooring and had to be replaced. They sent pix showing a finger squishing into something that was the floor. I told them to go ahead and fix it and they would do everything possible to file a warranty. I paid for the remodel and the additional money to fix the floors with the understanding they would argue the case of the warranty for me.

The remodel finished and the flooring was horrendous!! Spaces, gaps, lifting, it's awful! I submitted a warranty claim every week for 6 weeks. Contacted the BBB as well. After the 2nd week, I was told the warranty was never reviewed because it was passed the 1 year mark. What BS!!! And it was clear no one actually took the time to argue in my favor.

After 6 weeks of submitting warranty claims, I finally get a message they'll be happy to fix my floors or give me a partial refund. Then I get notified they didn't receive part of my payment and I needed to send them proof from my account. I sent proof but did find a fraud alert on my account. Immediately called and got confirmation it was restored to my account and paid to the vendor. When I let them know, the response was "No, you need to call them again cause it hasn't been paid to them AND the review I posted was very negative and could give the wrong impression." So weeks later, I've confirmed I was charged, they were paid and I chose to fix my floors myself. By the way, my floors look AMAZING!!!

So I contacted another Re-bath location who just informed me that they will not honor the warranty of another re-bath franchise. I must contact the manufacturer of the shower door. I was never told this was a possibility, and find it simply wrong that other Re-bath operations will not honor the warranty, and I am on my own to try to get the shower fixed. This is my experience.

After 7 days, she proposed that I buy a shower arm extension and pay $280.00 to have it installed. I explained to her that it was an error in the installation of the arm extension and the showerhead, and I should not pay $280, because it was not my error during installation. Finally, I received another email reducing the price to $140. Or buy a sliding door for $1500. I emailed them back, informing them that the proposal was not acceptable. I haven't heard from them in 3 weeks. Bottom line, they created the installation error, and they refuse to correct it without a cost. Bad customer service, and they could have accommodated me without the cost. Pompano Beach Florida.

Scheduling the installation was easy, and the team was punctual and professional. They arrived exactly when promised, protected the surrounding areas to prevent any mess, and worked efficiently without cutting corners. The installation itself was completed in just a couple of days, which was impressive considering the transformation. They also handled the removal of my old shower, bath and vanity, disposing of it neatly and without disruption to the rest of my home.

The finished bathroom is a huge upgrade. The walls have a sleek, modern finish that’s both stylish and easy to clean. The fixtures feel solid and well-made, and the glass doors glide smoothly without sticking. I’ve noticed the water pressure is excellent, and the drainage is quick, so there’s no standing water after use. The space feels brighter and more open, making my bathroom look larger than before.

The value for money comes from the combination of high-quality materials, skilled installation, and a strong warranty that gives me peace of mind. I didn’t have to worry about coordinating multiple tradespeople or dealing with unexpected issues — everything was handled by one team from start to finish. Bottom line: If you’re looking for a stress-free, professional bathroom upgrade that blends style, durability, and convenience, Re-Bath is an excellent choice. The quality, speed, and long-term reliability make it a worthwhile investment.

And now I notice a gap in the corner of the footrest where more mold is growing and is very difficult to clean or even prevent from growing without damaging anything. Also, the plastic parts on the edge of the door and bottom of the door are easily damaged, and water gets trapped, causing mold to grow quickly. I've tried making sure these areas are dry after showering and cleaning, but it doesn't help. Aside from literally cleaning every day, I don't know what to do to prevent this. I want to be happy with my shower because overall it's beautiful. I'm just not happy with some of the workmanship.

Unfortunately, most of our experience has been deeply disappointing. Their salesman made multiple false statements. He told us the tub would be non-slick. That’s not true. He said a handle would be installed to grab when stepping inside. That wasn’t true. He said our exhaust fan would have a sensor and automatically run when moisture was present. That definitely isn’t true either.

The siding for the shower did not look like what I thought I had picked out from the salesman’s computer and small samples. It was blue. I definitely don’t recall choosing blue. It doesn’t match the color of my bathroom. The end product also looked somewhat sloppy with thick, visible caulking around the tub area. One of the biggest problems is the tub creaks loudly. Whoever takes the first shower of the morning wakes up everyone else in the house. Multiple service visits have not completely fixed the problem.

There have been additional issues. Our exhaust fan drips. The tub spout has a stream during showers. The knob from the shower diverter came off. The floor makes a cracking sound in one spot where there is a dip. One baseboard, original to the house 30 years ago was missed and still hasn’t been replaced despite the many opportunities during visits by technicians for the tub.

In the months since July, Re-bath has been to our home multiple times to work on the tub. I have asked if we need a mortar bed, but they don’t do those, and they do not feel support is the issue. Their last visit was Wednesday. It was a terrible service experience. I was told they were coming to completely take out the tub to find the creak and to work on the other issues.

My husband arranged to be home to let the technicians in, then he left. He said they seemed upset to be here and expressed frustration with the work order because they didn’t hear the creak when they stepped into the tub. That was unexpected because it creaks with every shower we take, but I also didn’t understand why they were diagnosing the creak instead of starting on the work. The creak isn’t new. They’ve heard the sound before, and we had a plan in place (their plan). But apparently, they left shortly after my husband and did no work because they said they heard no creak. They didn’t notify me they left and were not going to do the work. I came home late that evening to find an empty house with MY DOORS WIDE OPEN, not unlocked, wide open and no one home.

Needless to say, that ends my trust with Re-bath. After months of rearranged schedules and unfulfilled promises, I feel like I need to hire another contractor to correct the issues. That will be another expense on top of this $16,000 remodel. Did I mention the tub feels like a rock when you sit in it? It isn’t flat. It has a slope with a higher back that descends toward the drain. I didn’t know that would be the case when we purchased it. It’s not comfortable for those who want a good soak in my opinion. I can’t recommend Re-bath for a tub installation. Maybe they do beautiful showers. And I wouldn’t leave them alone at your house. Good luck.

Original Review: Nov. 11, 2025

I am disabled and can not get into a bathtub. I ordered my shower insulation 7 weeks ago and I’m getting is excuses on why I paid $17,000 dollars in cash and no shower has been installed. All I hear is they are waiting for supplies. I used Home Depot to order my shower. Other contractors have said it’s ridiculous that I’m still waiting.

I texted my salesperson who had someone in Production call me. He said this was not an unusual or unexpected occurrence. My salesperson never mentioned this! I have texted and emailed him several times asking for him to call me to have a conversation about why he didn't give me an opportunity to decide if this was something I could accept. He won't call me. As for Re-Bath, the filled the holes, didn't fix all the cracks, and I will repaint. I cannot recommend this company. Overpriced for what you get.

1. During scheduling of the estimate, Rebath shared that I could not purchase bathroom remodeling products directly from Home Depot; Rebath stated they purchase the products themselves; unclear if they purchase from HD at reduced rates or another source?.

2. Designer wanted a response that day. Said project was around $20k. I shared I was only interested in estimates (as HD offered). The scheduler insisted that the designer would want me to pick out and sign for products. Scheduler was unclear if this action was a 30-day hold, involved restocking fees or other limiting consumer constraints.

3. Rebath eventually provided an estimate after several weeks of follow-up. The $30k estimate arrived without itemization for a very tiny/tight gutted bathroom.

I felt Rebath attempted to use hard sell tactics to secure contracts, without a review of the details or finer print. For example, are workmanship issues included in the touted long-term warranty policy? How does the practice of opaque pricing avoid misunderstandings and mistrust? There was no service justification in the estimate, nor understanding of what is top-of-the-line products vs. functional, ...

I then called Re-bath with concerns and spoke with Hunter/Chase and was told we could NOW receive shower door... without either of them visiting my home to see space. I felt that was suspicious. But ok if I could get what I initially wanted then this would be great. WRONG... Chase told me the cost of the door and shower head but not once did he say this could not be included in the original contract. 1st shower door per Chase came broken and a new door would have to be ordered. Very disappointed as by this time i have been unable to take a shower in this $11,000 shower that was ordered in May and still is not complete as of the 1st week in September. Shower door is finally installed and then I get harassed by (Chase) for payment as this is not added to my original contract at no fault of my own. I am then told my (Chase) I need to contact my finance company or apply this to my personal credit card as they are in need of payment.

I then contact Home Depot to lodge a complaint. They reviewed my complaint and said I would need to either pay for door or establish another account with Service Finance which will result in 2nd account to cover the cost. Fast forward to now I feel cheated and taken advantage of and not only will I not recommend Re-bath but I refuse to give Home Depot anymore of my business as a result of this. I hope this review helps someone else make better choices in any home improvement projects in the future. I am definitely now a Lowe's shopper. Thank you for reading.

First - the salesman that came to our home was very friendly and appeared to be knowledgeable and really cared about our wants with this remodel. He explained the lifetime warranty, that the products were made in their own manufacturing facility, and it was all custom made. I wanted some time to think through things because the price was much higher than I’d hoped for. After feeling pressured by the salesman (because I felt bad that he said he’d have to drive an additional 2 hours to come back to our house for measurements), I agreed to the remodel and began signing my life away.

Next - We were informed that the surround wall would come in one piece and that we wouldn’t see any seams, which makes sense if it was all one piece - but this is not the case. We were also told that we wouldn’t have built-in corner shelves - also not the case. We do have shelves, but they are not built in. At the time of the consultation, we were informed the projects were 4-6 weeks out… very understanding and we had portions of the demo to do as well.

Fast forward 4 weeks, I reach out to Re-Bath and ask for an update. At this time, they don’t have any information for me as they wait on the product. Several weeks go by and once again I reach out - no update. Two weeks later, I have to contact them AGAIN to get an update. They tell me they’re waiting on one more piece to finish (but don’t inform me of what piece). I explained my frustrations on how everyone was so fast responding and eager to get my sale, now that they had it - they couldn’t care less on reaching out to their customer to inform them of the installation delay. I tried reaching out to the salesman, via text, where it shows the message being read, as expected - no response.

Within 10 minutes of that phone call, I am finally hearing from the scheduler... it just so happened my bathtub was scheduled to be delivered that following Monday and they just so happened to have time from Wednesday - Friday to complete the installation. We were told the installers would arrive Wednesday between 10-1130 - they showed up at 1215 - no call to inform me they would be late… while they did have lengthy drive time, they spent roughly 3-4 hours per day actually doing the installation. All in all - the product itself is beautiful (not worth the money)... but the rest of the process through Re-Bath could benefit from changes. They may appear to be customer-focused, but that changes once they get your signature and your money.

So, I went ahead with an installation (though Re-Bath worked with me a bit on the pricing.) The installer informed me (AFTER my old tub had been broken down), that my "customized" tub with Re-Bath was too big. I would need to have my doorframe knocked out, or I could go with another tub they had. The other tub reportedly was the same but would properly fit my space. I went with the latter option. That being said, my challenge about how customized everything was, was on point. They just happened to have another "customized" available? The same day? I wonder if they will sell the tub they initially had for me. I wonder if it will get shipped back. I supposed I’ll never know.

Original Review: On 8/5/2025, I entered into an agreement with Re-Bath to renovate my bathroom. Though my bathroom is quite small, about 60 sq. feet, Re-Bath quoted $30,000. At this time, I no longer want Re-Bath to renovate my bathroom, and I have told them so. No work has been started. Nevertheless, Re-Bath is forcing me to pay $22,873.50 for the cost of the renovation without labor. NOWHERE in their documentation that I signed, did Re-Bath warn me that cancellation would result in this type of “robbery.” I'm told that I have custom items. So, the technician showed me some pictures, and I picked the things I liked.

It's the exact same thing a person would do with online pictures for Lowe's or Home Depot. They show you images and you choose what you like. It's not like anything was engraved, that I required special measurements, or asked for anything that's not standard. I have a small, modest bathroom in a standard condo unit.

There was no cancellation language in the Re-Bath documentation, no warning that by cancelling I'd be required to pay tens of thousands of dollars. I understand restocking fees. I was more than glad to work with Re-Bath in that regard, in good faith. But $22,873.50?! That is unconscionable. I believe I am being taken advantage of. Whatever the outcome, I want other consumers, especially women, to beware. Also, I asked for an itemization, something to show WHERE the $22,873.50 is coming from. Re-Bath told me there is no such thing, that the price is for a "grouping" of items. I was totally shocked that this company would charge me this outrageous amount. Somewhere I read that someone was charged something like a 20% restocking fee.

For me, that would only be under $5,000. But they want to charge me $22,873.50 for something I can't even get an itemization for, in case I wanted to fight the matter before a judge. This has been one of the worst experiences. I rate a 2, instead of a 1, only because I spoke with one or two people, at Re-Bath, who were quite friendly. I've uploaded a supporting document with redacted information, to safeguard my privacy.