Re-BathConsumerAffairs Accredited Brand
Founded in 1979, Re-Bath has remodeled over 1 Million bathrooms while providing the highest quality solutions, backed a lifetime warranty, to every homeowner we service. Our employees and partners understand the value of contractor trust and timely project completion, and strive to deliver on that promise at every opportunity. At Re-Bath, we believe inspired design, comfortable function, and safe living should be available to everyone.
We're very happy with Re-Bath. We have been talking about converting the bathroom to a shower for many years because we don't use the bathtub anymore. Everybody showers. So we thought it would be a nice upgrade. In Moorpark, where there's like an indoor swap meet type of a place, a young lady was passing out flyer regarding Re-Bath. Since we were interested, we looked around and she did an incredible job of giving us information about all their products and how the work happens, so we decided to do the work with them. The installers spent several hours one day doing the work and did a really good job. Everything went fine and it happened within a reasonable amount of time.
Thank you so much for your glowing review! We are so happy that we could help with your bathtub to shower conversion and that it went as expected. Please let us know if we can help in the future. All the best!
We did remodels in three different bathrooms. The first bathroom was merely outdated. The second bathroom had loose tile and we had the floor replaced. And then for the master bathroom, we wanted to replace the small shower and make it one large walk-in shower. We did some cross-shopping around and the main selling point for Re-Bath was that we didn’t need to go to the showroom and look at what their offerings were. The sales process went smoothly but we had a few snafus when we began the installation.
The main point of confusion was two-fold. First, when the salesperson arrived for us to sign the contract to begin the work, he didn't have the samples that we had picked out. We had to remember what the samples were from memory and that made it very difficult especially because we were signing for such a large contract. When customers pick out their samples, they should make sure that the salesperson knows what the samples are and they should keep photographs of the front and rear of the sample itself along with identifying markers so that when the time comes to sign the contract, they're doubly sure that what's on the contract is the sample that they chose.
Second, when the first bathroom was completed, which was basically a tub removal and a shower installation, we found that the base of the shower was a few inches narrower than what the replacement tub had been. So our shower environment was very tight. But once we complained about that to Re-Bath, they were gracious enough to come, tear out the entire installation and redo it with a wider base. They were extremely accommodating with that.
We're completing the master bath now and we had to change the floor color, which was our fault. Once the large walk-in shower was completed, we noticed that the floor pattern that we picked out was not going to be appropriate so we canceled that. But getting a replacement picked out and ordered proved to be much more difficult than it should have been. We ended up making three trips to Greensboro, which was no small feat for us for we live quite a few miles away. And still, there was some mix-up in the communication. At that time, we thought the floor was ordered on two different occasions and it turned out it was not. We ended up waiting four weeks longer than we should have had to. Changing the floor color also meant they had to release their installation person to other jobs which we totally understand. It was just the reordering of the product once we have decided what we wanted that seemed to take much longer than it should have.
Despite that, I would definitely go with Re-Bath again. We couldn’t be more pleased with our installer, Stan. In fact, we’ve requested him each time that we had one phase of this renovation that we needed to complete. He's impeccable. He does work better than me and I have very high standard for myself. So that's very good news.
We’ve had many experiences with Re-Bath. Recently, we did three bathrooms and a kitchen with them two months ago. We decided to work with Re-Bath when we went to see them and it was nice that they do all-in-one. The sales rep came to our house and we talked for quite a bit. He was very knowledgeable about what our needs were and what they had to offer. He also advised us on certain things. The installation went well. I liked the way they cleaned up after themselves. They got in and they got out. They told us how many days they would work and they stuck right to that amount of days and that was really nice. They were really efficient.
My 81-year-old mother moved in with us and so we needed some safety features in our bathroom. We contacted a few companies to find out who could give the best value for the best price. And hands down, in the remodeling process and the planning process, Jay from Re-Bath was great. He was a really helpful salesman and he showed us a lot of options. We really enjoyed working with him. The installation team was good. They were prompt every day and the only criticism I have of the entire process was that we wound up having a problem with the handheld showerhead. They didn’t have it in stock and we had to wait for them to come and replace that. The shower is great and it looks a lot better than what we had before. It was an upgrade.
I used Re-Bath in 2010 then my house burned down and I wasn’t going to settle. I wanted everything replaced. The first time, we had a 20-year-old old-fashioned fiberglass bathtub with tile walls replaced. They took out that tub and did a step-in, double-wide shower, which was the same length as the bathtub. It has one little step with sliding doors. I still had kids at home then. Now that my kids are gone, we did the exact same thing, the same size of the bathtub, only a step-in, and with double shower heads. And we did just the curved shower curtain bar because my kids are gone and they’re not having water fights in the bathroom anymore.
After the fire, I found my old receipt and I went down there and ended up talking with Dave, the owner of Re-Bath. They were just rebuilding the shower, so they knew the measurements wouldn’t change. I wanted the same color and same kind of faucets. The price has gone up a couple of thousand dollars but that didn’t matter. The installers were great. The day before they put in my tub, the window people came and put in the windows, which was really annoying. I was hoping they’d put it in after Re-Bath was done, but Re-Bath was good about working around that. They did what they could do with the windows being of a different size. They adjusted the trim a little bit and made it work. However, they did a half-assed replacement on the shower in my basement and my master suite, so I’m going to end up calling Dave again for sure.
I kept watching the advertisement on TV and I spoke with some people who happen to know somebody that had used Re-Bath. So I decided to give Re-Bath a call, meet with them and look at the products and see how I like them. The reps whom I talked to, Tony and Dustin, have been very helpful, and the installer, Brad, was outstanding. They did a terrific job. The installers took out the tub and tile and put in the shower, and then they put in new flooring and a new commode. They also put new flooring and a new commode in the hall bathroom. And this was started on March the 12th. My experience with Re-Bath was very good. I’m still working with them and they’re coming out to fix two little problems.
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In July, 2010, we contracted with Re-Bath for a new floor, surround, shower and faucet and tub for our bathroom. We are two older women and to have our bathroom look clean and modern in a small amount of time seemed ideal for us. It cost more than if we hired a handyman but the speed and lack of hassle seemed worth it. The bathtub came with a lifetime guarantee as long as used products listed that came with the tub. I did use those products to clean it but a number of years ago I noticed some serious staining around the bottom of the tub.
I called Re-Bath in Tricities and told her about the staining. This was January 30th of this year, 2018. She said she would contact her bosses to see what could be done about the staining. I did not hear anything from her for about three weeks so I called again and she said to take pictures of the stains. I did this and sent them to her via email. No reply and on March 7th I called and left a message for her to call me. No call or email and today is the 9th of March. The company may state that there is a lifetime guarantee on the tub but they have completely dropped the ball. I am very unhappy with a company that refuses to communicate when something is wrong with their product.
Thank you for taking the time to leave us a review, Dotty. We would like the opportunity to address your concerns. Please reach out to our customer support team at 800-426-4573 when you have a chance. Thank you, and we look forward to hearing from you.
My wife decided it was time to remodel our bathroom. We had ceramic tile in the shower and it was getting to be a mess to keep clean so she wanted something easy to keep clean. I called the sales representative several times and asked him a few questions about getting started. Re-Bath remodeled our shower five months ago. The installation team was very delightful guys. They worked hard, did the job and kept things clean. It took them two and a half days. Two guys for two days and one guy for half a day. Re-Bath’s product and the work done were first class.
Re-Bath has redone our shower, bathtub and walls. I liked the timeframe that the installation would be completed. It was less than three days of not having the house torn apart when we have two teenage girls. I was impressed that the sales rep came out 50 miles to get to my place. The rep was also courteous, very knowledgeable about the products and laid out everything. The cost was fairly well and the lifetime warranty attracted me. The rep asked me what I would like to do but showed me what they had to offer, which fit into what we needed. They didn't have a ton of options. The product will fit into the bathroom but don't look for highly customizable products for your bath. We were fairly basic but I would've liked more options.
The installation took two and a half days. Chase, our installer, was very professional, measured everything and welcomed questions. He also welcomed us to come in and look and see what he was doing or even came to us and asked us where we wanted our shelves put. The installation was fairly easy, painless and wasn't an inconvenience to our household. I'm hoping the lifetime warranty was worth the cost, which was a little more than I expected to pay, but it was worth me having a warranty associated.
Re-Bath was associated with Home Depot. It made me feel safer to use them instead of ending up with a private contractor and then being stuck with not good work. We just purchased a house last year and I never really liked the bathroom so we got a new bathtub and shower wall. The sales rep came to the house, stayed for two hours and walked us through everything that they had. He wasn't pushy at all. He just basically went over the products. He was really nice.
The installation team was on time even though it was snowing really crazy. I was scared they were not gonna make it. They were very friendly. They explained everything along the way because I had questions. They finished on time and left the workspace cleaner than when they arrived. It took them one day to complete the work. They started at 8:00 and I think they left at 4:30-ish. I liked the quality of their work and I'm really satisfied.
Christina, thank you so much for the positive review. Feel free to reach out to us if you need anything. Have a wonderful day.
Remove tub. Add a shower - When looking at the color choices and looking at pictures at what it would look like did not do this project justice. We have hated having a bathtub in the master bedroom since we bought the house. Our shower was done on February 5, 2018, I can’t remember the contractor's name. It looks like Sean and last name started with a K. If you're looking to have this done I highly recommend him. When I first saw it done all I said (which was at least 10 times), "Oh my God. It’s so beautiful." It just blew me away. His work was very efficient and also he got it done sooner than we thought. He cleaned everything up spotless. I don’t think he expected just a amazing reaction from me. If I ever decide to redo the front bathroom, I will use Re-Bath and request the same person. No I will demand him. We’re more than happy with our new shower.
It is exciting to hear about the completed work, Kenneth & Marcie! We sincerely hope you are loving your remodel and thank you again for your recommendation! Have a great day!
Rebath in Denver - Don't use these guys! Wish I would have checked ratings first, would have save me $$ and time. Charged almost $12k for a poor quality tub & tile replacement, and completion over 1 month late, no satisfaction with GM escalation of complaint.
Thanks for reaching out to us, Aaron. Here at Re-Bath HQ, we strive for excellence, and are disappointed to hear that you received anything less. We would like the opportunity to find out how we can better assist you in this matter. If you are willing, please contact our customer support team at 800-426-4573 at your earliest convenience.
It started with my wife and I wanting a remodel for our master bathroom. Nice sales guy shows up and tells us Rebath of San Antonio can be trusted as a one stop shop for all bathroom remodeling. After two hours of explaining how reliable they were and the exceptional materials used to do the renovation we were told that without a doubt we had have our project complete before Thanksgiving 2017. I might add we signed our deal in August 2017...
As we anticipated they would start the project we were hit with a customer service Department that said, "Oops we are sorry but your materials are on back order. Not sure when we will start." I then spoke with the owner who called a few days later after we decided to cancel and said miraculously our granite and materials would now be rushed. So the fact is they had no intentions on meeting the deadline they set. I'm glad I cancelled and now am waiting for my deposit or materials we have paid for back. If not a lawsuit is coming. DO NOT TRUST THESE GUYS. IT'S A SCAM!!! Their prices are way too high. They think once they get your deposit your on the hook do not sign a contract.
Hi Marv and thank you for taking the time to leave us your honest feedback. We do our best to keep our clients updated on every step of the process so there are no surprises. We regret that you had this experience, but we would like an opportunity to make this up to you. If you are willing, please contact our customer support team at 800-426-4573 so we can work towards a resolution.
When we signed the contract on Oct. 5 we were told it wouldn't go past 6 weeks. The weeks went by and no contact from them. I called on Nov. 17 and was told it wouldn't be till Dec. 4 when they would be coming that's two months. If I didn't call I would still be waiting to hear from them and really scared about their quality of work now. Looking into canceling now.
Thank you for letting us know your situation. We know that your time is valuable and we apologize for the delay. Please call us at 1-800-426-4573 so we can make this right for you.Thank you,
The Re-Bath Customer Response Team
I was told by the salesmen that they could do the work on a Saturday and when they call to make the appointment I was told they worked mon-friday. We made the appointment and I told the day off. They called the night before and told us they were not going to make it. Two days later they showed up and left because it was raining and they could not cut. So now I am down 3 vacation days. When they did show they put two dents in my bathroom door. They put the molding up wrong and they put a dent in my new driveway. When we turned the shower on two days later the shower head leaked and it took me two hours to figure out the issue and fix it. They also did not leave me the old fixtures that we ask for back because they were new. Right now I am think about calling a plumber to check their work. We are not happy with the work.
Thank you for taking the time to share your experience with our company. We wish that it had been a better one. We know that your time is valuable and hate that you are down 3 vacation days due to the delay in starting your project. Please accept our apologies.
Our goal is to maintain open and honest communication with our customers and we welcome the opportunity to speak with you more about your experience. Please give us a call at 1-800-426-4573.Thank you,
The Re-Bath Customer Response Team
This did not go well. This was the most annoying experience we had with a contractor. I will never use them again and I would NOT recommend them. I can only speak to my experience, which was horrible. My comments and dissatisfaction is across the board but especially with the installation tech Dan that truly botched this job (remodel small guest bathroom) and added additional stress to me and my husband. This saga began on August 23, 2017 and just finished October 16, 2017. When Dan left on August 25, 2017 it was like a newbie had done the job. The floor tile was laid unbelievably, first he went vertical (which is the way I wanted it) and then he went in a horizontal angle for no reason! I was appalled to say the least. On one wall in the shower the tiling looked like an amateur did it, you could see caulking and gaps that looked horrible.
There was a replacement of the mirror, toilet paper holder and towel rack. Where the old ones were he didn't spackle some areas and the ones he did he just put the spackling on and didn't sand it down smooth. All my finished work was supposed to be chrome and he installed a brushed nickel vanity light. To top it off he installed the light in the middle of the wall, not over the vanity/mirror as it should have been. How in the world could he not see that it looked horrible! I was embarrassed that guests saw this work (I have attached some pictures). This was not inexpensive and we felt we did not get our money's worth of a professional job that is promised by such a reputable company. To have to come out and redo this work was an infringement on our time and I am sure the company's time and expense.
To think we were going to consider getting our master bathroom done! I am glad we refrained from that until we saw the finished product of the guest bathroom. So, we had to call to get a good portion of the work redone (floor re-tiled, shower wall replaced, re-texturing and sanding of wall, correct vanity light and re-installation), which was unnecessary had Dan done the job correctly. They did not come out until October 9, 2017 to redo the work. I called the supervisor to ensure that we both had the same checklist of what was to be done before the installer came. The installer came out and did the work but did not have the chrome vanity lights as was referenced to the supervisor on our phone call.
I had a picture on the wall and the installer laid a soldering tool on it and destroyed the frame! So I called the supervisor again and informed about the light and the picture and he apologized and stated that the installer would be back on Friday October 13, 2017 to install the vanity light and place it properly over the vanity/mirror. So my husband took off work to be there. Well needless to say no call and no show. I called the supervisor on that Monday and he stated he would come himself and do the work. We brought another picture, and texted him the receipt and we was reimbursed. This has been so frustrating but yet when they wanted to get the deposit and balance we were held to a standard of paying on time. Our mistake was that we should not have given them the balance on August 25th, because when they get paid they don’t give a damn.
We gave the balance because on the second day that Dan was there I called Brian and informed him that it was not going well and Dan was making some major mistakes. Brian assured us to let him finish as Dan would correct some of the items that were concerning us (and we also had a dinner party planned for that Saturday) and assured us that they would make everything right. Well Dan did not make any corrections, only botched it up more. Brian, the salesman, did not once call back to see if things were resolved, he was the one that sold this service and should have been checking in every so often until completion. The Office Manager was very accommodating and handled my concerns in a timely manner. We feel they owe us some compensation. We just want to be done with this company once and for all and hope we don’t have to call them for anything further.
Please accept our sincere apology for your frustrating experience. From the moment you walk into our business, it is our responsibility to give you the best possible experience and deliver what we promised. We understand that you are dissatisfied with our services and would like a chance to make it right.
Please give us a call at 1-800-426-4573 so that we can address your concerns.Thank you,
The Re-Bath Customer Response Team
I was so pleased with the first bathroom re-model that I had them come back re-model the bathroom in another bedroom. Their work was superb. They were professional from start to finish. The quote they provided was accurate and the time of arrival and completion time was accurate. I would use them again!
It is wonderful to hear that you were so pleased with your first bathroom remodel that you had us come back to do another! We are thrilled to know that your experience with the Re-Bath Team was professional, timely and that you were happy with their superb work! Thank you so much for taking the time to let us know how we are doing - it means a lot to our team.All the best,
Re-Bath Customer Response Team
Re-Bath personnel extremely helpful and patient with some of the changes we made. Extremely professional and thorough work, paying attention to detail, and completed very efficient cleanup. Corrected errors without any disagreements. Bathroom is beautiful and beyond my expectations!
Thanks so much for the big shout-out on Consumer Affairs! We really appreciate you taking the time to voice your opinion and give us such high accolades - it validates the effort we make to go the extra mile. We are thrilled to know that we exceeded your expectations with your bathroom remodel and we are honored by your choice to do business with us.All the best,
Re-Bath Customer Response Team
After our first in-home consultation, it took over a year for the tub to actually be installed, we had to reapply for the loan, because it took so long. Once it was finally installed we were happy with the tub until it started to bubble on the bottom. Within few months, we called to report the issue, and they sent someone to our house in a few months, and charged us another $200 to 'fix' the problem. This happened within a year of it first being installed. In another couple of months after it was 'fixed' it started happening again, I am so unhappy with Re-Bath, and would never recommend them to anyone!
Thank you for your review. We are so sorry to hear about the issues you have had with your bathtub. We really hate that we let you down. Our goal is to maintain open and honest communication with our customers and we welcome the opportunity to make this right. Please call our Customer Response Team at 1-800-426-4573.Thank you,
Re-Bath Customer Response Team
I wanted a walk-in tub to replace a shower in our master bathroom, but I had no experience with walk-in tubs and there was no brick-and-mortar store in my area where I could go to see any walk-in tubs. I had to go with printed brochures and online searches to view tubs. A wall in our bathroom had to be moved to make room for a tub and I wanted the archway to the dressing area walled in with a door for access to incorporate the vanity into the bathroom and replace carpeting up to the sink with ceramic tile. I found a local Re-Bath (Charleston area) through a referral.
Demolition was awful. The workers failed to properly cover furnishings in the bedroom and used a fan which blew dust into the bedroom and out into the hallway. It took me HOURS to clean up the dust. The wall relocation and tub install went okay. The ceramic floor tile was a nightmare. The floor tiles are uneven and the original grout was mixed incorrectly and sunk down between the tiles when it dried. I had to buy more grout. The carpet from the bedroom up to the new door and the carpet from the closet of the bathroom were cut off much too short. Even though I had leftover carpet from the vanity, the contractor went out and bought a scrap of some other carpet to patch the spot in front of the door.
A few days after completion of the installation, I had to patch the caulking in the seams of the travertine wall covering above the tub as cracks in the corners occurred. Two colors of caulk material were used to seal the travertine where the walls met the ceiling and was very roughly done. I had to have that re-caulked later. The new door installed in the newly wall-filled archway looked really terrible! I ended up paying another contractor to re-do the door and frame. One of the workers talked me out of a wall-mounted safety rail for the tub (originally included in the contract), but it was never credited to my bill, nor was a shower curtain rod that was not used.
I am disappointed in the Re-Bath tub. I mostly shower and thus, have not used the tub with its water and air jets more than 6 times since installation and already one water jet is not working. The buttons for the water and air jets are located in a very inconvenient location where they are subject to frequent bumps so they accidentally get turned on when entering or exiting the tub. And the free ProFlo toilet does not save water because it almost always takes 2-3 flushes to clear the bowl. I do not feel that I can recommend the company who did the bathroom remodel. I think they took on a bigger remodeling project than they were able to handle. I am not so sure I would recommend the tub. And I would definitely not recommend the ProFlo toilet.
Thank you for taking the time to let us know about your experience. We are constantly refining the way we do business and feedback like yours helps us know where we need improvement. We apologize that your experience was not up to par with our standards and that you were not satisfied with your bathroom remodel.
We would love a chance to speak with you, would you please call our Customer Response Team at 1-800-426-4573?Sincerely,
Re-Bath Customer Response Team
We have gone through Home Depot for many home improvement upgrades, i.e. windows, kitchen remodel experiencing very few problems. Re-Bath was a new contractor for Home Depot Waukesha store and based on previous experiences we told them to contact Re-bath Lake Villa, IL. We are located in Wisconsin. We decided to go with Re-bath for a tub to shower conversion/granite. We met with Tom our sales guy and placed the order and signed the contract. We were told we were to be contacted in 3-4 weeks via letter. 12 weeks later, after nothing, we told them to cancel our order and finally got a reply saying, “Too late, you signed the contract and everything is on order.”
From the start, we had been texting Tom and calling for detailed pricing to understand the $13,500 charge. We asked repeatedly for detailed pricing, at least 6 times through texting and 3 times verbally. He kept referring us to Beth, the office manager. We did receive a summary billing twice, but nothing in detail. Our order was screwed up never getting our corner shelf or onyx base, which we communicated to Tom during our initial visit and he included while putting the proposal together. He also said, 'Sure, we can paint the room for you, we'll throw that in'. My husband called and confirmed with Patty at Re-bath that if we were going to be charged for painting, please remove from the order, still waiting for detailed pricing.
Our credit card was also billed prior without any notification or any work scheduled. Re-bath never sat down with us to review the project in Detail, pricing, timing, process (the shower door takes 4-6 weeks to get after the job is done), none of it. No customer service exists with this company. We finally did receive a handwritten bill after the project was completed and were charged $525 for painting and a $75 permit charge we knew nothing about. All conversations with them ended with 'You signed the contract'. We heard that phrase a 1/2 dozen times. We asked if they spoke with Tom and were told he no longer works for the company. Not sure if this is a true statement. We were never told how to clean the granite, asked about the install, again, nothing. We have lodged a formal complaint with Home Depot about price gouging and lack of customer service with this contractor.
This sounds incredibly frustrating! We love what we do and we want for every customer to have the best possible experience with us but it seems that we really let you down. Please accept our most sincere apologies for these issues and know that we are investigating this matter.
We would love an opportunity to make this right, would you please call our Customer Response Team at 1-800-426-4573?Thank you,
Re-Bath Customer Response Team
I was referred to Re-Bath for my bathroom project by Home Depot and a consultant came at my house to do an estimate. I have 2 small bathrooms, and needed to replace the flooring in both. Additionally, I wanted to replace the bath tub in one and get vanity mirrors installed in both bathrooms. I also wanted to install a vanity faucet in my sink that I purchased from Home Depot and they told me that they will install that as a courtesy. The total cost was $15,000 and they told me that the project would take 3 days or less. So, I took 4 days of leave just in case.
Well, turns out that one man mainly worked on the bathrooms (Joe), which caused the project to go longer than expected. So, I called my office and had my leave extended for additional day (since they told me that would be the time frame). Well, that didn't happen, and since I had to be back at work on Monday, Joe stated that he would come in on the weekend if Re-Bath approved it. So, Re-Bath actually approved it that day, however Joe encountered electrical issues during the vanity mirror installation, and told me that an electrician would have to come in and check it out, so I asked Joe if the electrician could come in on the weekend, but he said that the electrician doesn't work on the weekends. I had to suck it up and let him know to send the electrician at 8 am on Monday, and I would just report to work later that day.
Monday came, and guess who was the electrician? You guessed it! It was Joe. I thought to myself, what a sneaky man! He could have taken care of it over the weekend because he got approval to work! Anyway, I said nothing and let him work. But he told me that he was also working another job nearby and don't want to hold up the customer. I told him to go ahead and he agreed to return in the evening to finish up since I had to work. When I got home, I saw a note on my door that said "I was here, knocked and no answer... Joe". I was furious because he has my number and I work only 5 minutes away. So I called him and asked why he never called when he was on his way or something, he stated that he would return the next day at 5pm. Ok, I made sure to be at home at 430pm, then 5pm came and no Joe, 530... no Joe, so I called and he stated that he won't make it because he is 3 hours away on another job!
By this time, I have taken so much time from work without getting the project completed, and I am furious at this point. He came 2 days later, completed the installation, but it had a tacky finish. Additionally, the faucet that they were going to install as a courtesy had other issues that no one would have known, but Joe told me that he would take care of it for $200 on the side. We gave him $50 upfront and told him we would give him the rest once it's completed. He took the money, did part of the job but didn't finish due to appointments he had, and then... he never answered our calls again after that.
We complained to the project manager (Jason), but he said they would fix it for $1040.00 (Very Pricey). We went to another reputable plumbing company who charged us $300, which proves that Jason and Re-Bath is a RIP OFF! I really wouldn't use them again. I was without water running from my faucet for 3 months until another plumber fixed it... AND a "3-day" job turned out into a 1 month job because of unreliable Joe... I don't recommend using them... RUN!!!
From the moment you walk into our business, it is our responsibility to give you the best possible experience and deliver what we promised. We are truly sorry that your experience was frustrating, that you had to take valuable time off of work and that your bathroom remodel took longer than the quoted time to be completed.
We would like a chance to speak with you more about your project. Would you please call our Customer Response Team at 1-800-426-4573?Thank you,
Re-Bath Customer Response Team
Initial installation was in 2007 and required reordering of shower wall since wrong style was sent and I also requested reinstallation with more skilled installers due to poor workmanship. The wall & tub materials have held up well but the workmanship on the caulking was sloppy and needs frequent replacement. After several years, I tried contacting the Re-Bath company that did the installation but they were no longer in business. I was quoted a price from another ReBath franchise that was approximately $500 so I went with someone I found locally that would do the work but wouldn't guarantee it.
I now have water in between the new tub and the old tub and was told that I would have to pay to have the water removed and recaulked because they consider this type of issue to be due to "faulty maintenance" on the part of the customer. They have made this determination without coming to my home and without considering the 3-page complaint letter regarding shoddy workmanship I had sent back when the original work was being done.
In my opinion, ReBath fails miserably when it comes to workmanship and customer service. The actual tub and wall inserts still look brand new after 10 years but the caulking has major flaws and need frequent servicing. In my case, I found other caulking professionals did not to caulk these ReBath systems because they cannot guarantee the work. I have found other complaints regarding water in between the liner and tub and the response team has helped them resolve the issue. In my case, I was told they could fix the issue but I am responsible for paying. I would like to know why my situation is different.
We are sorry to hear of the issues you are having with your bathtub. Please give us a call at 1-800-426-4573 so that we can address your concerns.Thank you,
The Re-Bath Customer Response Team
The job started out bad due to their mistake. My husband had to take off work 4 different days just for them to get it right. We did not write up paperwork, they did. We did not "choose" faucet. The one they installed ran with inches from back of sink, so if you were an adult, your hands hit back of sink when washing. Installer could not remove mirror alone, so my husband had to help. CEO thinks $100 credit makes up for 6 hours of missed work for him... it does not. They do not "break down" charges... big red flag. I am embarrassed to admit how much I paid. But rest assured that I will go ANYONE avoid this money trap.
Once I complained, the CEO was done, and the sales rep cut me off, said he had to go. Their trick is to get in your home. Hours later, you just want to move on. I am SO GLAD we did not have them tear down our walls! If they can't do a simple vanity replacement, I would hate to have them do anything else. Terrible experience. I am 30 years in customer service, this was very bad service. When you make them mad, watch out.
Thank you for reviewing our company on Google, Yelp, Facebook and Consumer Affairs. Unfortunately, because you needed your project divided into two phases, the scheduling process was different from our standard procedure. We sincerely apologize for this oversight and have done what we can to make it right.
We are truly sorry that you were disappointed with our services. Our goal is to keep the lines of communication with our customers wide open and we would be happy to speak with you again about your concerns.We wish you the very best,
The Re-Bath and Kitchens Team
We have been dealing with Re-Bath since May 1st, 2017 remodeling a shower for my disabled mother and installing a shower seat and it's been the worst experience we've ever encountered. The worst part is the job's still not complete, the specs don't at all match the contract and Re-Bath is asking us to pay DOUBLE what they have already had us pay in order to make any changes. This is after delaying our initial construction date by three weeks due to a clerical error and then leaving my disabled mother without a shower for 11 days as we waited on a custom part and for a crew to become available. My mother dealt with most of the details with the shower for some time and I truly believe Re-Bath thought that they could cut whatever corners they needed to and ignore contracts and measurements because they believed she wouldn't notice or stick up for herself and say something.
Here is the very long, detailed history of our experience: May 1st, 2017 - we meet with a salesman and decide to install a new shower for my disable mother's bathroom with a new shower seat. Great experience, we were very happy with the price and the dimensions (some of which included a shower seat with a depth of 15 inches and a width of 34 inches of sitting room). Contracts are drawn up showing all this and we're put on the schedule for June.
June 2017. A few days before the construction crew was to come, we get a call from the local office saying they had mistakenly booked two people with our last name and we'd have to wait a few weeks for another appointment. It was clearly the assistant's fault but they offered no discount in price and hardly an apology. They scheduled our construction for after July 4th (despite the contract saying that work would start in June and that we agreed we wanted this done before July 4th).
Week of July 5th. Construction crew comes and they're great. Super nice, very easy. They say we're unlike a lot of customers in that we're not over their shoulder. We didn't feel a need to be. On the second day of construction (July 6th), we notice the shower pan has a bottom threshold that is six inches high. That's not a big deal by most accounts but seeing as it's a handicapped shower that originally had almost ZERO threshold before it's impossible for my mother to get in and out of. This is also where we started to notice that the shower bench was a lot less wide and the depth not as long as we thought but were told it fit with the shower pan that was ordered (we would hear A LOT about shower pans in the future) and it's not finished yet, so it's not the completed project.
Regardless, the threshold was a BIG problem and construction stopped. We were told that a low threshold pan was not ordered and needed to be custom made and would take another week to get here. Apparently, the salesman did not put in the contract that we needed a lower threshold and the pan that was needed was a special size. This is where we would start to hear a lot about shower pans. Apparently our salesman had put in the wrong dimensions for a shower pan in the contract and didn't account for the wall that needed to be built. So, therefore, the construction crew was now just ignoring the dimensions of the contract and going forward with new measurements.
No one explained this to us and, more importantly, no one told us that these new measurements would end up making the sitting area of the shower bench A LOT smaller than the contract stated. But, again, we wouldn't find that information out until AFTER construction was done. At no point did anyone ask us or tell us that the measurements were being changed and at no point was the contract revised. But we'll revisit that later.
Going back to the original problem the high threshold we find out that it would take a week to get this custom made pan. Of course, we're not happy to be without a shower for a week but we did agree -- only to find out it would be now 2 to 3 weeks total to get the new shower pan AND to get an appointment with a crew. We understand how busy crews can be, but you would think after they already had us wait WEEKS initially, that they would make another customer wait as my disabled mother had NO SHOWER for this amount of time. But the pan needed to be custom made and there was no way around it.
July 17th After 11 DAYS without a shower (and many calls to the Project Manager and Salesman about where the pan was - somehow it took a week to come from the West Coast), the crew arrived to install the new shower pan and complete the job. Again, the crew was excellent, no complaints. They finished the job on July 18th but the measurements looked off on the shower seat. After getting a tape measure, we found that the actual shower seat had a depth of 12 inches (not AT LEAST 15 inches like the contract said) and the width was 27 inches (a far cry from 34 inches). The next day, I reached out to see how this happened and what could be done to rectify it (knowing, yes, we might have to pay more money but seeing as Re-Bath had NOT done things according to the contract, we'd assume we'd come to some sort of agreement with pricing). We met with the Project Manager as well as our original Salesperson.
Apparently the reason our shower seat was not the depth and width in the contract had to do with the pans and their sizes. Apparently the salesperson had incorrectly spelled out the measurements and the construction team decided to change measurements as they went. The Project Manager explained all of this to us and it made sense, however this was AFTER the project was completed. If we would have known that we would lose this amount of width and depth to the seat making it truly uncomfortable for my disabled mother to sit in, which is the WHOLE POINT of this remodel we might not have gone through with the project AT ALL or would have tried other options. The salesperson and Project manager took the measurements and would see what they could do to fix this. We were told they would come up with some estimates and options with different sizes of pans with various price points.
About three weeks ago, we met with the salesperson, who comes with no estimates in hand. Instead, he offers one option that the company is willing to do. They would install some sort of attachment to the seat that he says would make the depth 3 more inches (which we have YET to see any pictures or know exactly what this add-on would be and we're doubtful it would be sturdy enough) and could maybe get an inch or two more of width if they re-did the wall (making it, at the most, 29 inches not close to 34).
Re-bath is very firm on not ordering another shower pan even though we asked to please just give us some ESTIMATES with OPTIONS and PRICES and we can work with those and go from there. Instead, the salesman had come equipped with only ONE plan, the easiest one and the one that was cheapest for Re-Bath. Again, we are willing to pay some money to help get this resolved, but this quick minor fix isn't it. And, for this option, Re-Bath wanted us to pay more than $6,000 -- which is more than HALF of the original price we've ALREADY paid for this shower. After hearing this, we found it unacceptable.
Later in the week, I emailed the salesperson with a clear and extensive outline of what exactly we needed to have done to make this shower livable. I urged him, for the second time, to please work with the project manager to come up with some options and estimates that we could look at, even suggesting things myself, like using the existing pan and turning it lengthwise or losing more space in the shower for a very large shower seat.
We were desperate to make this work and I even drafted up a blue print of the shower as it was so everyone could be on the same page (it should be noted that my blueprint was the first we had ever seen for this project). He thanked me for the specifications of what we wanted and said he would reach out to the project manager and the owners. Then, radio silence for two weeks.
Fast forward to this week (August 29th). After about two weeks without a response, I hear back from the salesperson. He tells me that the only option he has is the one he came with a MONTH ago and that any other options would cost MORE than the initial quote on top of the FULL PRICE we've already paid. So, to recap, to fix the MISTAKE and to make the shower bench bigger, it would cost $12,000+ on top of what we already paid (the $12,000 for the original remodel). We would have to pay $24,000 total for this remodel because of the custom pans, the reconstruction, etc. Of course, I say this is unacceptable and to have the managers/owners please contact us. Additionally, I asked for a THIRD TIME to please give us some estimates so we can at least see the options and negotiate price from there. We're still waiting for a response, but I'm honestly not confident that they'll ever get back to us.
Overall, this has been a terrible experience and we're at our wits' ends with this company. Unless something is done to rectify this, I will make sure to tell everyone I know and to write every review I can that this business is not to be trusted. Our experience with Re-Bath encompasses every single fear people have about contractors revising specifications without notice, revising dimensions on contracts without marking them and leaving you high and dry with repairs in your home when you need them.
Thank you for reviewing our company on Consumer Affairs. We are truly sorry that your experience has been so frustrating. This is not what we want our customers to experience when using our services.
We would love an opportunity to make this right, would you please call our Customer Response Team at 1-800-426-4573?Thank you,
Re-Bath Customer Response Team
My husband and I stopped in to our local Home Depot looking for shower remodel ideas. We were persuaded into making an appointment for a "Free no pressure" consultation and quote. A week later, a Re-Bath salesperson came to our home. She spent two hours with us, going over the history of the company, the process of the remodels, etc. I will give her credit, she was very friendly and knowledgeable. She then measured the bathroom, had us pick out designs and colors, and asked us to give her a few moments to put a quote together. The quote ended up being over 15K. If we signed the contract that day they would discount it by 1K. I'm not saying that the work that they do is not worth the price they are asking, but that does not change the fact that their bottom line was quite high. When we told the salesperson we would have to consider it, the mood of the consultation completely changed. She was no longer friendly and became pushy.
We were pressured into putting the total on a Home Depot credit card, even though she had limited knowledge on how the Home Depot financing works. We were told that should we decide to do the remodel with them, she would have to drive a great distance to come back and remeasure everything as part of the process. Like I said, I am not saying that their work isn't worth their pricing. However, I think it is unreasonable to expect homeowners to sign up for $15K worth of work without thinking it over, and even more unreasonable to expect them to throw it on a credit card.
At one point the salesperson asked why we were hesitating and if the price was too high for us. My husband and I make sure that we never put ourselves into unnecessary debt. The whole experience left a bad taste in our mouths and we decided not to go through with it because of that. We have since started a remodel with a trusted contractor. I cannot speak for the quality of work but I can tell you to expect more than a "free, no pressure consultation". Expect to be pressured into signing on for a large expense with no time to think about it and to be made to feel like you are in the wrong and a waste of time for hesitating. Such a shame, Home Depot never steered us wrong before.
We are truly sorry that your experience was not to your satisfaction and that you felt pressured by the salesperson. This is not what we want our customers to experience when using our services.
Because remodeling jobs are daunting, we find that most people are happy to have us handle everything from start to finish; however, we completely understand that Re-Bath isn’t right for everyone. We don't operate as a typical contractor who gives you a bid to install the product you have purchased. Contractors generally don't provide design services or the materials. At Re-Bath, we provide the added services of designing the bathroom and procuring the materials for you, in addition to installing it all. We secure all the proper licenses, insurance, and workers’ compensation insurance. Additionally, our price includes a lifetime guarantee.
Thank you for taking the time to review our company and we wish you all the best with your bathroom remodel.Sincerely,
The Re-Bath Team
Our house needed an upgrade in the bathroom. We had a tub that was high with a door. The door had a frame which was about two inches high and every time I got in and out of the bathtub, I would scrape my leg. I got neuropathy in my lower extremes so that was causing me a lot of uncomfortableness at times. I also did some work personally on the bathroom. The builder put this huge window which was frosted and apparently leaked. Then we had to fix the outside of our wall in the bathroom twice. We were also having problems with the plumbing and we were going to have to replace our shower faucets which would have cost us.
My wife did a little bit of searching here and there. Her friends had some work done by Re-Bath and they were highly pleased. I had a couple other proposals from friends that had their bathrooms done but my wife recommended Re-Bath. Then Tony came and I talked to him about the situation. He said that the best thing to do was to redo the wall and that they'll do everything. We decided to do a walk-in bath, talked to Tony about the possibility of something that we wanted and we signed off for that one. Tony told us to go to their showroom and look at what they have. When we walked in there, we saw one that we fell in-love with. So we changed the whole house for that and Re-Bath was able to do everything 100% better than it was before.
Their installation team's the best and were super duper nice. They did a perfect job and when they left, the place looked like they had not been here. Every day, they cleaned up and everything was so orderly. I also had a lot of drop cloths put on the floor which I taped so when they came in, a little bit of the work had been done and they were very happy with that. The quality of the remodel is fantastic and I wish we have done that a long time ago. As a matter of fact, we decorated the room and my wife said that it’s the most beautiful room in the house. She walks in the bathroom, stands there, and admires it.
Reading your review was the highlight of our day! We can’t wait to pass along your wonderful comments to our team, especially Tony! We are thrilled to hear how pleased you are with your bathroom remodel. Thank you again for taking the time to leave us such a glowing review!We hope you enjoy your new bathroom remodel for many years.
The Re-Bath Team
Last year, I purchased an old house that was built in 2001 and wanted the master bath remodeled with the floors redone. I hired a contracting company who did the first remodel and it was a mess. I couldn't live with it so I decided to contact Re-Bath and get the job done right since they’re an established company that’s been around and they’re reputable, and I liked the pictures on their website. They just did the shower and I’m really happy with it.
Their sales rep was nice and knowledgeable, and I really like him. He came out, told me about the company and what they do, showed me the materials for the bathroom and gave me some pricing information. The installation team was fantastic and wonderful. They treated my house like it was a palace as they put stuff down on the floors when they didn't have to and they covered things. However, the accent strip that was delivered was not correct and it's not what I ordered. The construction supervisor came back out and explained that their supplier switched on them. So, they discontinued what I ordered and replaced it. They told me to pick out anything I wanted from any tile shop or Home Depot and that's what they would use for the accent strip at no additional charge. They did a nice job and it’s beautiful.
Thank you for reviewing our company on Consumer Affairs. We are thrilled to hear that your experience with the Re-Bath team was efficient and courteous and that you are pleased with your new shower. It helps us know that we are doing our job right and keeping our customers happy, which is of top priority!We appreciate the time you took to leave us this wonderful review!
The Re-Bath Team
I work for a senior citizen building where we have 264 families. We have standard bathtubs and we have a problem when their drains are rotting out. Also, a lot of times we run into rusts where we can't do anything with the tub so it's got to be redone. It's too much money to change a tub because there's the plumbing coming in, disconnecting the tub, and hooking it up. We had to come up with something a little easier and less of a mess. Being expensive is up there but in the long run, getting the tub lining from Re-Bath comes out cheaper. We've been using them for a while now and when they do it, it comes out beautifully. Their sales reps are very professional and the day before the installers show up, they call and make sure that someone’s going to be there when they come out. They're also always on time, very clean and they explain to the tenant what they're doing. And when they're in, they're gone an hour and a half later.
We appreciate the time you took to leave us this wonderful review on Consumer Affairs. We are honored that you entrusted us with the bathtub remodels in your building and are pleased to hear that your experience with us was so positive! We don’t take lightly the fact that our customers trust us in their homes. We are honored to have had the opportunity to serve you.All the best,
The Re-Bath Team
My wife was worried about slipping, falling, and getting out of the bathtub and so we bought a walk-in shower from Re-Bath. She loves it. Also, the sales representative and the installation team were real good. It's a very positive experience overall.
Thank you for your encouraging words about our company and team! We are happy that we were able to help in creating a safer bathroom for your wife and that you are pleased with the results. Thank you for choosing Re-Bath for your bathroom remodel.We wish you the very best!
The Re-Bath Team
I went to Re-Bath's Home and Garden Show in San Antonio. My wife wanted a shower deal. We looked at a bunch of different ones and picked Re-Bath for the visit. We had their representative come out and we went from there. They had a video showing a demo and how they did a good job. Luckily for us, when the contractors came out and installed it, they did exactly the same thing he said they were going to do. They did everything in the shower and had an excellent experience. We would recommend them.
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you are pleased with your Re-Bath experience and we appreciate your willingness to recommend us to others - this means the world to our team! We are honored to have had the opportunity to serve you.All the best,
The Re-Bath Team
Re-Bath expert review by Joseph Truini
Founded in 1982, Re-Bath is a top bath-remodeling provider with franchises located throughout the United States and Canada. The company specializes in acrylic tub liners and operates out of a 165,000 sq. ft. facility in Tempe, Ariz. To date, it has remodeled over a million bathrooms.
Variety: The company focuses primarily on bathtub liners that fit over existing tubs, but it also does partial and full bath remodels, as well as install walk-in tubs, shower walls and pans, shower doors, bath vanities, countertops and flooring.
Certifications: Re-Bath is ADA compliant and industry certified. And the company offers free bath-design consultation services.
Safety features: The products and services offered by Re-Bath Safety Solutions are selected to create the safest bath possible, including protection from slipping, scalding and electric shock.
Best for: Re-Bath is best for individuals with limited mobility, senior citizens, people who want to consider aging-in-place features and those who have difficulty getting into and out of standard tubs.