Kohler LuxStone Walk-in Showers Reviews

Wanted to put a shower in ASAP to improve accessibility. Like the look of the shower. The shower surround functions well. Base can be slippery with oil based skin & hair care. Appreciate the built-in storage. There is a disconnect b/t sales and installation since once the walls were open what we wanted would not work. The set up was designed in an esthetic fashion over function (no no since I was VERY clear about function). No follow up to see if there were any improvements I would suggest for other customers. Space is tight & this was crucial. It was being placed in the space of an existing tub & this was far too tight & I would not recommend in this setting. If it was at least 36" wide would be better.

Looks great, unfortunately looks do not reflect quality of workmanship. My disabled husband was hurt when a grab bar gave way and he slipped, hitting his head. The shower was installed 10/10/24, the repair for the bar was completed 6/10/25; approximately 8 months apart. Per work order “No tread lock on set screws, installed new set screws with thread lock”. The installer stated this should never have happened. All we received was a “sorry”, no real concern. Keep in mind I will be 79 in a few days and my husband is 75. Today, 1/4/26 the other grab bar is loose. When will Kohler take some responsibility?

I had a great experience with Bryan ** a Kohler bathroom sales representative. He was very polite, attentive, knowledgeable, informative of the family business and the products being sold. He made my decision to proceed with Kohler, to install my new shower, very easy. With the help of Chris, the regional manager, the price worked out within my budget. Awesome customer service, can’t wait to see the results.

Problems with my walk in shower after 1 year and costing 15,000. They do NOT call back when you call there. Very bad customer service!! They came once to fix the water flow problem and also the grab bar cap keeps coming off. Within a month or so the grab bar cap fell off again. I keep calling there to try to get them to come back but they never answer the phone nor do they return my many call to them

🌟 Consumer Affairs Review – Alenco Home Improvement Bath Remodeling & Kohler LuxStone Shower. If I could give more than 5 stars, I surely would. This company nailed it—from the very first consultation to the final polish on my brand-new Kohler LuxStone™ shower system. I’ve seen plenty of remodeling jobs in my lifetime, but this is in a class all its own. The installation team was flawless—on time, professional, precise, and so clean that my home looked better after they left than before they arrived. They worked with the efficiency of a surgical team, but with the friendliness and care of family. Their attention to detail is unmatched in the industry.

I recently installed a Kohler walk-in shower, and initially, I chose Kohler after browsing online, thinking it would make bathing easier for my son. However, it didn't work out, so I switched to a walk-in shower instead of a walk-in tub. The shower is nicer and easier for him to access, although he still doesn't use it as much as expected. I like using it, though.

We chose a Kohler walk-in shower as their walk-in tub was too expensive for us, but we love our shower. The installation process went smoothly without any problems. Initially, three people came out for the teardown, and we managed some drywall work ourselves. One person completed the installation afterward.

I recently had a Kohler walk-in shower installed, and the process was generally very smooth. I initially came across Kohler while researching online. A Kohler sales representative visited my home, and I found him to be very informative and helpful. Although I initially considered Jacuzzi, I decided on Kohler because of the representative's compelling presentation.

Our initial sales visit was very positive, and the installation was handled professionally. The installation took around six hours, and the quality of the work was good. The walk-in shower operates fine, and I particularly appreciate the convenience of being able to walk right into it. Overall, my husband and I are pleased with our Kohler walk-in shower. It has made life easier for us.

I chose Kohler Walk-In Bath because I knew they were a reputable brand. The sales guy was very professional. It a professional, timely, and very good experience. They even came to my home for a presentation and provided a clear timeline for the installation, which they adhered to perfectly.

I've had a good experience with Kohler. They did my walk-in shower, and then I had them put in a walk-in tub. The price is a little on the steep side for some people, but they do have financing. Their salesperson was very friendly and not pushy. He explained everything and answered all my questions. It was a lot sometimes because I wanna make sure that I'm doing the right thing for myself and financially for my family. The installation guys did it very quickly both times. The first time, it was two days. They had to take everything out and they had to rearrange the drain also on this other one. But they were very clean about everything. I have no complaints.

I am a Senior who was looking for a Walk-In Bath because it was difficult to climb into the tub. My daughter and I talked with Jared ** who came to my home, and he stayed for more than four hours because he was determined to get the sale. After the sale and after giving it some thought I was a bit apprehensive, so I called the office and talked with Hannah to rescind the sale within the 3 days. I also called Jared ** and he yelled at me and said that I had already signed the paperwork. I felt defeated and didn't know where to turn. The charges of $22,450.00 were made to our accounts before the work began on 07/25/23. The tub is just basic with no health benefits whatsoever.

I gave them a check deposit for $4,000 bank on December 27th. They cashed it that same day. It’s been 4 months and No one has ever called me to schedule installation. No one will return my calls. I requested a refund and no one will return my calls. I’m 83 yrs old & live alone.

Appointment not kept. Message that Colin would be a little late turned into "I'm with a lovely old couple 2 hours away been here all day, many bathrooms, much details, etc. can't come today"" etc etc, much defensiveness, bad listener, somewhat hostile, etc. Given that these specific products are only available in the "vacuum cleaner/insurance/magazine style" of selling in the home I will go to Lowe's or Home Depot with my product discounts and have our excellent neighborhood contractor do the job for half the price. Sorry, no sale... (And I'll be forever curious about the fabulous, life changing products that I missed out on...)

Kohler's eps explained everything to me beautifully. They answered everything I needed to know. Also, the installation went good. It was two days. They did a good job. The shower looks very nice. The only thing that I'm sorry about getting the shower was I should have got the walk-in bath. But when I initially spoke to the sales representative on the phone, she told me that they drain slowly. I've been finding out through commercials it drains quickly. So, I would have gone with the walk-in bath instead of the shower. But that's all hindsight now.

A pair of Kohler representatives came to my elderly father‘s house to sell a walk-in shower to him. They made it sound amazing; the highest quality materials, etc. Six months later and the job is still not complete. There was a part missing on one of the shower doors, and they replaced it with a chrome part instead of brushed nickel. The caulking is uneven and looks tacky. Should a luxury shower even have caulking? The parts which hold the fixtures to the wall were not secure and the handle fell off when we turned the shower on. They did not put a foam backing behind the round part that attaches the handle to the wall so water was getting in through the hole in the wall. I feel like my dad got swindled into paying $15,000 for a mediocre job. We are so disappointed in the end result.

The Kohler salesman I spoke with was the best salesman I ever met. He was good. He wouldn't leave until he sold the shower even though I wasn't ready. The installation was okay, too. The only thing is, there are some things I would have liked to keep left in the bathroom and I don't know whether he threw them in the trash or what he did with them. But that's my fault for leaving them in there. One was a toothbrush holder and a new showerhead. I should have kept that shower head because the only thing I've got wrong with this shower is it puts out too much water. Feels good, but it’s raising my water bill. But I like the single-handled faucet. I only have one handle to turn.

The sales rep was good, and we were happy with the LuxStone. Two people came out to do the install and it took two days. They did very well. Overall, I'm very happy with Kohler. I've been in the hospital for two weeks, and I can't wait to get back into the tub. It has grab bars, a handheld shower and a non-slip floor.

The sales rep was good, and installation went great. It took a day and a half, and the walk-in shower is wonderful. I don't have to worry about falling getting in the shower. I would recommend friends to go with Kohler. They're wonderful to work with.

I called to get an estimate on a shower install and they won’t come out because the owner, which is my mother in law who lives in CA won’t be here. Seriously what do you care if you get the money. She can’t even get here due to health reasons so you won’t come out if I pay? Most ridiculous policy I ever heard of. Will make sure everyone know not to use this company. Poor service