KOHLER LuxStone Walk-In Showers

We had a Kohler shower redone in our basement. The rep who did the sales call was really nice. He offered two things. One was that the shower would be redone. The other was a walk-in bath. We did not do the walk-in bath because they're terribly expensive and I had to weigh the cost. The bath redo was fine. The techs ran into a couple of problems but they kept working right through them. They had to take out the flooring because it was tile that had been laid on top of concrete. It required a big repair to get that done. They also had to do some pipe replacement. But they were very competent and nice. The bath has plenty of room. My family was here at Thanksgiving and they showered down there. They thought it was very nice.

Dealing with the Kohler team was very good. They were very professional. I had seen samples of stuff at the home improvement shows so I had an idea of what the material was like and they took us to a start to finish what the remodel would entail, the different options in terms of shower fixtures, the shower doors and other things like corners or built-in things of that nature. The best part was, unlike the others or the other presentation, it was very straightforward. They didn't hype. There were no high-pressure techniques in which they present you with an inflated price, and then lo and behold, they can discount it if you do it right then and there. Their pricing was comparable to the ultimate discounted price that the other vendor was offering. So, that was part one of their presentation. Ultimately, we went to the showroom and finalized our decisions on the options.

We have two master suites and we decided to do both the showers. The Kohler name is a quality name, so you know you're gonna get a quality product. The rep sized up the space and measured to make sure we could do what we wanted to do. We looked at samples and talked about what we wanted to do. The installers did an excellent job. It took only two days and they took out the old and put in the new for two bathrooms. You wouldn't have even known they were there. I love that the product is a stone product but there's no grout you have to worry about taking care of. They gave us more room than having the fiberglass units. They made the space a little roomier. I love the new showerhead and we got sliding doors. It's just very easy. I like it very much. We're very happy with Kohler and would recommend it.

I've always liked using Kohler products. I ordered Kohler faucets when we redid our bathrooms. Those came here before we did the shower thing. Kohler is the top of the line as far as quality is concerned. We got together with KOHLER and liked the shower, and ordered it. When they were installing it, they didn't have the locker that was supposed to be there, which were the shelves that get put into the side of it. It took a month of going back and forth to finally get it put in. Just unfortunate that I had to push a bit to get that last item done. Aside from that, the installers were great. They came out here to do the job. They did a great job. The finished product, although it took a while, is very nice. And we're very pleased with that.

The Kohler sales rep was very knowledgeable. The only downfall is there are no prices listed on the Kohler website. He looked at my bathroom situation here, and he said, “You're looking at about 20,000.” It was out of my budget. He was super nice to show me other options. I have lymphoma and it is in my bone marrow. I have a really hard time with my bones, like walking. He was really considerate of that. So, we had the shower pan and it’d be low. I already have a shower seat to take a shower with anyway. He made sure that I knew that Kohler came with two grab bars, which really helps a lot to get up onto the feet and then out of the shower.

The rep was good and nice. There were two contractors that came over at 9 AM. They got everything unloaded, and then they started demolition. The quality of work was great. It's a really nice shower. It looks great. It's a lot bigger than the shower we had. It's a lot nicer too and it's working really well. But the process from when the guy came to our house to sell us the stuff to when it was installed was way too long. He came in April and he said it would take 12 to 18 weeks. But we didn't get it installed until the middle of September.

We were looking for converting our bathtub to a stall shower. We wanted something more natural. The best thing we liked about KOHLER LuxStone is it's a natural crushed stone, as opposed to other plasticky material. However, it took us quite a bit long for the whole thing. We placed in April, but we got the project done quite late. But I don't think they could help it either because everything was delayed. But otherwise, they were all prompt and responsive, no complaints there. The installation was good. Two guys came in and they covered the floor. They were very polite and responsive in taking feedback. Whatever we asked, they would reply back. We are enjoying the shower. It's good.

Our showers were really getting bad. It was leaking. So, I went on the internet and Kohler popped up. We've got Kohler toilets and faucets. So, I went with them. Their rep was great. It took about four weeks to get things done. Initially, it was gonna take 16, but they said they’d push through and because we only got the standard, they were able to push it through. So, I was really appreciative of that. I watched the installers, and they did the work in one day. It was really great craftsmanship. I was really impressed. The only thing is they said the base was supposed to be a non-slippery surface, but it was slippery. So, we ended up getting a bath mat.

Rubber guide for doors moves which causes doors not to close, and glass doors hit each other. Bad design for door openers. One knob for each door, should be 2, so you have one to get out. Got a 32” floor pan, so too narrow when you get grab bars and shelf.

Kohler is great. There was a delay in getting materials, but they kept me constantly informed as to what was going on with that. The day of installation was very smooth. They were timely and thorough. They cleaned up the area nicely. I'm very happy.