KitchenAid Icemaker Reviews

Wish I had read the reviews before I purchased Kitchen Aid 3 weeks ago. The ice bin was frozen solid. I took it out and went to the sink to dump the clumped ice and the whole inside mechanics fell out in pieces with the ice. Called Lowe’s and was transferred to the manufacturer who several times asked me did I drop the ice bin or wash it.. I told her every time absolutely not… now I have to wait 10 days for a repair man to come look at it…. This is totally ridiculous for a company not to stand behind their product or hire someone with the knowledge to improve the ice maker.. my son has a Kitchen aid and he has always had trouble with his ice bin. I hate kitchen aid now!!!! Will never purchase anything Kitchen aid again. I think I will email the CEO not that it will help.

Purchased a Kitchenaid built in Icemaker in May. This was our 4th unit. It was delivered and set up by a technician. We called because it produced so much heat - it was actually melting about half of the ice it made. A tech came out to examine it and found it to be true that there was too much heat. He ordered a fan that he thought was defective. Received new fan and installed it but had just as much heat. Calling Kitchenaid (waiting on phone over an hour) and they told us that that is just the way the new units are. We are stuck with an icemaker that melts ice!! NO CUSTOMER SERVICE.

The absolute worst product... I will never buy it again... NEVER has ice!! Freezes up EVERYDAY!! We have had the unit replaced at least 4 times...of which it doesn't pay for the trip charge to come out here!!! TERRIBLE product...Come on, Kitchen Aid...you should do better for what you charge! Disgusting!!!

We purchased all new KitchenAid appliances' directly from KitchenAid to try and save the headache of a intermediary (like Lowe's or Home Depot). We purchased a refrigerator, gas stovetop, electric oven, dishwasher, but KitchenAid did not have the ice maker available so we had to purchase through AJ Madison. Exactly 1 year ago to this month all products were received and installed. We have been extremely happy with all the products EXCEPT the ice maker. We have literally had new service tickets on the machine every month since February of 2024 (less than 4 months from install).

I was finally able to talk to a next level Whirlpool response team agent yesterday and the matter was escalated to the Whirlpool Product Review Team. A Whirlpool Product Review Team agent called me this afternoon, 04222022, and made arrangements to have JB Hunt pick up the non-working/defective ice maker which will happen in one to 3 weeks, I was told. Once JB Hunt has the ice maker in possession, Whirlpool will send me a check via FedEx for the full amount of ice maker purchase price and associated tax. I have to still deal with a different department to cancel the 5 year purchased service plan from KitchenAid.com and get that refunded. I feel like they finally heard me and actually do care about standing behind their products. Just wish it hadn't taken weeks to get to a resolution.

This item cost in excess of $2300. It was manufactured in March 2016 and placed in service Oct 2016. It has completely failed 3 times. Makes beautiful ice when it works...which ain't often. Got tired of spending money on an expensive boat anchor. I highly recommend avoiding this item. Go with the cloudy ice from the fridge...a lot less aggravation. I plan to replace it in the existing under counter cavity with a garbage compactor. I religiously followed preventive maintenance/cleaning procedures.

This ice machine stopped working after 3 months. First it started making a loud grinding noise, then it started leaking water, then the power shut off and the machine died. I called KitchenAid to service the machine twice. After the first service call, the tech said that the loud grinding noise was normal and left. 24 hours later the machine got louder, I had a flood of water and the power shut off. The second service call was a waste of time as the machine was dead and could not be tested. The tech told me that I need a new computer board and drain pump which is on backorder for 8-12 weeks. I asked for a Kitchenaid rep to call me and of course I had to call them. I was told that the machine can only be repaired and not replaced even if there are multiple major parts required.

I'd give it a zero if I could. Not even 2 years old the compressor has gone out and has a leak. Replaced it for over 800.00 and now that has stopped working. I will never buy another KitchenAid Major Appliance and I can tell you this was not worth the 2500.00 price tag.

I bought all KitchenAid appliances for my new home and the refrigerator is the pits. If you ever want ice forget about it. This thing makes 6 ice cubes an HOUR and takes 12 hours to fill the small ice holder. I am so angry and disappointed SO MUCH FOR BUYING AMERICAN MADE.

We have a KitchenAid side by side refrigerator that was purchased about 9 years ago. In the past 3 years we have replaced the ice maker and control unit 3 times. This is very expensive. Over $450.00 per repair. We could have purchased a new refrigerator for the cost of repairing this horrible product. I feel this is unacceptable and KitchenAid’s quality control is HORRIBLE and needs to be addressed. The product should never have left manufacturing without the “proper TESTING”! Also ice cubes randomly fall out from the dispenser onto the floor and if not cleaned up the ice melts creating a slippery floor. Another issue we have experienced; the front covers that are suppose to be attached to the baskets in the freezer keep falling off. As a result frozen items fall on the floor on to your feet! A very bad design and “safety issue.” In my opinion buy anything but a KitchenAid or it’s sister company Whirlpool who bought KitchenAid several years ago.

My husband is very mechanical, I am prefacing this review so as the reader will understand how difficult and completely user-unfriendly it is to clean and change the filter on this Ice Maker. My husband says “ if the designer set out to make this procedure the most difficult of any machine .. he succeeded”. Absolutely no thought to regular maintenance procedure was used when the idiot who designed it and was paid for it! I am putting forth that no oversight was done. By that I mean the designer was not made to perform a regular cleaning and replacement of filter procedure. If anyone purchases this KitchenAid Icemaker after this review obviously can’t read...and deserves the problems ahead of him. Do NOT PURCHASE THIS ICE MAKER!

My ice maker did not work. Tried several service calls to find the problem. Found it after my floors were damaged. The two water lines - one 1/4 inch and one 5/16 have pex elbows at the top - both - were split. You have to look very carefully at the 90 degree elbows but I bet you will see lines running down them. That are not lines they are cracks. Wanna bet Whirlpool knows these are defective and didn't say anything, I would.

Very disappointed in our purchase. 1 1/2 yr old KitchenAid Refrigerator KRFC604FSSOO indoor icemaker malfunctioning. Not making ice or sometimes making ice but then water freezes in ice bin so you can't get ice out. OF course, out of warranty... $300 + dollars to repair. Regret buying the refrigerator for many reasons, this one now tops the list.

My first under counter ice machine failed 12 months after purchase. KitchenAid replaced it in the summer of 2016. Then in August 2018 the new one began having trouble- still under warranty. The compressor and evaporator failed. Dealing with 30 minute hold times, non-existent follow up and all around horrible customer service at the rep level and 4 levels above since August 2018. KitchenAid certified installer claims they have yet to receive the “expedited” parts. It is now 10/31/2018 and still don’t have an ice maker. Note KitchenAid wouldn’t let me use my own repair company.

Had the same model ice maker about 20 years with good service. Finally died and we replaced it with the replacement model. KUIC15NHZSO. The new one lasted about a year until the compressor was out. KitchenAid replaced it under warranty. It lasted about 4 mos but never adequately made ice. Now the warranty repair service has had it for about 8 mos and replaced the compressor 2 x's and numerous other parts. Now they say cannot fix it. It is supposed to be under warranty. Since they cannot fix it they offered to replace it at my expense for $334.00. What is the warranty for?

I have NEVER owned an appliance in my 60 years I have been so disappointed in. I cannot count the number of times my first ice maker was repaired under warranty. The noise the machine made was so loud, we could not hear the television in the family room. I believe the warranty was 3 years. Because the numerous issues and repairs, my salesman convinced KitchenAid to replace the unit just after the 3 years. Now the second one is broken, a pump and a valve needs replacing, $500!!! No warranty! The product should be pulled from the market. Rapid mold buildup requires cleaning almost monthly. Inexcusable!

Fridge is just over a year and ice maker stopped working. $3500.00 one year. What a joke. KitchenAid didn't even try to fix. Just told me I had to pay for service call... Poor service. Model#krff305ess00. Stay away. Purchase Samsung instead.

Purchased $25000 worth of KitchenAid appliances during a kitchen renovation at our beach house. Undercounter ice maker worked great the first summer... Drained and cleaned it and turned it off for the fall and winter. Turned on in the spring and it worked for a week... then stopped working 3 days out of warranty. Spent over 20 hours and over 15 phone calls with customer service. They sent me the wrong part 4 times... and also sent the part to their "authorized repair center" in Delaware which had been out of business for three years. Talked to 5 supervisors who all said they would handle it. Then purchased an extended warranty only to discover NO ONE IN DELAWARE will accept the warranty. I have never dealt with a company with worse customer service in my life. Didn't have use of the ice maker all summer and it is now sitting in a repair shop while they try to figure out how to fix it. KitchenAid and Whirlpool lost my business for life.

I purchased exactly one year ago a new 27 cu. ft. fridge, KRFF507ESS01. The ice maker simply will not make ice. I have had it serviced 3 times and they simply cannot make it make ice. I spent close to 8 grand on a fridge, stove and dishwasher, all KitchenAid. I would never recommend their products. I have to buy bags of ice and store in freezer. Very disappointed with the product and their follow up service. This is my first complaint ever on ConsumerAffairs.

3 YEAR OLD BUILT IN KITCHEN AID. ICE MAKER STOPPED WORKING. THIS SO NEW SHOULD NOT HAVE OCCURRED. INDICATES POOR QUALITY. Service in a few days. Independent service company not related to Kitchen Aid. This company highly rated. I believe the infrared sensor blew out but after 3 years unbelievable… Maybe a class action if many experienced this.

A new KitchenAid ice machine KUID308ESS was purchased June 2016 from Lowe's. A few months later it started to fail and stopped working. It was repaired under warranty. Now a few months later, it is broken again. Same problem as before! Not the tech's fault. Just poor manufacturing flaws and defects. The old machine that was merely upgraded to this new one worked fine for many years. So is it too much to expect some quality when you pay $2400.00? That is a lot of money for a substandard product. Needless to say, this experience has been extremely frustrating. I do not want this machine repaired, because it will probably just break again and the warranty expires in a month. I want a new one that works!

I purchased an undercounter kitchen aid ice machine in Dec. 2015 and this is Oct 2016. It has given me problems from day 1. I have had the repairman out at least 8 times. It still does not fill up with ice, it runs hot, and I have had it turned off more than turned on. My sister bought a Scotsman brand. I wish I had, too. She loves hers!!!

We replaced our ice maker (of 18 years) in October 2015, with a KitchenAid from a well respected appliance store in our community. It worked fine for a few weeks, then it became hot, the ice melted and we called the service person from the store where we purchased the machine. His diagnosis was that the filter was clogged and needed to be replaced. The filter is recommended to be changed every nine MONTHS. The $55 filter was replaced, but the machine still did not work. The repairman then established that the other filter (solenoid) burned out probably because our plumber had not properly cleaned the lines when he installed it. A new part needed to be ordered. Our plumber assured us that he, indeed, had prepared the line correctly.

I had a 6 month nightmare with a KitchenAid French Door Fridge purchased from Sears. I also had purchased an extended warranty. After 6 months of service calls, I finally posted my complaint on FB & BAM! I got a new replacement fridge. Fast forward to present & the replacement is now breaking down. Ice maker stopped. I might still have warranty left - but who cares. I'm NOT jumping through hoops, bickering with CS trying to resolve yet another issue. AND... I'd like to point out to get a appt. you're talking a couple weeks out anyway. KitchenAid is expensive junk made to fail. And no one cares. I'll buy bags of ice before I EVER deal with Sears CS or a rep from KitchenAid. Grandma's stove, fridge & freezer still work after 60 years. I'll never buy another new hunk of junk. I'm going retro - they work, and last forever.

I just purchased 4 appliances from KitchenAid as I remodeled my kitchen. EVERY SINGLE appliance needed service but more importantly the entire ice maker needs a complete overhaul after 6 months and KA refuses to provide a new one. I have spent 7+ hours in service calls and hours on the phone with Consumer Service but to no avail. They are the worse. I am an attorney and will be filing a lawsuit against KA due to the failed promises to stand by their products. Based upon my reading of complaints similar to mine, perhaps a class action would be appropriate. DO NOT BUY KITCHENAID.

Call Whirlpool to schedule service on ice maker machine. They contact Flamingo Appliance Service who came to see what was wrong. They charged $98 for the service call and gave a quote for additional $307.00 for a total charge of $405 which was paid when they change the parts that THEY DICTAMINATED WERE DAMAGED. The machine did not work one single day. Now they are claiming something else is wrong and want to charge again! It has never been fixed correctly from the beginning... Now what to do? Expected to pay an additional $450 charge that was wrongly diagnosed from start by the RECOMMENDED SERVICE COMPANY from Whirlpool?

Ice Maker KUIC18PNTS - I have replaced the water inlet valve a year and a half after the purchase, then the drain valve assembly the following year, and now the thing is warm inside and the ice has melted away. I spoke to a consumer tech and she refuses to give to the next level to talk to about this. We went on for sometime, her refusing again and again. I finally lost my patience. I paid $2000 for your product, then about $50 more for the inlet valve, then about $400 more for the drain valve. Please stand behind your product and repair this for me at no cost to me.

We just replaced our KitchenAid ice maker. We discovered that the teflon lining has been corroding. This means that we have been consuming this corrosion in our ice.

On July 2006, after an extensive remodel, all KitchenAid Pro-Line (Meteorite) appliances went into use. We spent over $15,000 for the appliances. Since that time, all but the wine refrigerator and the ovens have worked properly. Our stand alone ice maker has had 3 pumps. And now the compressor was replaced (at a cost of over $600 total, and we have a water conditioning system). Now the dishwasher does not work at all. The built-in refrigerator has had costly issues. I cannot get any satisfaction with customer service, only lip service.

I called to complain about the ice maker on this unit which has now failed four times. On the very first service call, the serviceman stated that KitchenAid knew about this defect and would stand behind its product. Now, almost $400 later, it has failed again. They only cover their parts, which are crap, for 90 days because that's about as long as they last. Then you have the labor on top of that to pay for.

Never purchase KitchenAid appliances! We purchased the Architect series and have had nothing but trouble. The refrigerator had to be replaced within 6 months due to a crack in the liner. Within 2 years, the ice maker had to be replaced. The dishwasher door spring assembly had to be replaced. And finally, the microwave oven bracket (on the ceiling of the microwave) melted. To repair these items, $500+ with trip charge, labor, parts and not to mention, loss of income due to time off from work. So, it's totally not worth it! Next time, we'll head to Sears where the appliances are reasonably priced and will at least hold up more than 2 years. By the way, I contacted KitchenAid consumer line. They'll blow you off, too.

I have spoken to many more people and received many service calls--some good, some bad--but I am totally convinced there is a defect with this door icemaker. No matter how many times service people have been out, repaired and given instruction on operation, it always immediately return to not working. I purchased an extended 5-year warranty but it is very annoying to have to continue to call and go thru the process of explaining and have someone come out only to immediately not work. It’s been quite awhile since I have called but the very next day after the last service guy repaired it that it has not worked. Ice will dispense, freeze up and not come out thru the system provided.

We remodeled an outdated kitchen and bought all new appliances. I am an avid cook and wanted "durable" appliances. We purchased KitchenSid convection double oven, cooktop, side by side counter depth refrigerator, dishwasher all in stainless steal high end. We spent for the appliances. Within the first year, the door ice/water dispenser stopped working. We contacted Lowe's and KitchenAid with no result. Then the ice maker stopped completely. Then the dishwasher doesn't work.

My complaint about KA or Whirlpool is the CS - which is virtually nonexistent. I bought all KA appliances at this high end store and immediately two of them had trouble - the convection oven went out because poor design a thermostat was located too close too a heat source and would have to me moved in order to not shut off stove; the fridge ice maker quit after about a year. When I called, they were of no help whatsoever. Only after voluminous email about the stove did they respond which to me indicates that there is a rather big problem with the oven - what I'd like to find out with the fridge...

There is a spark below the freezer door when using the ice maker. The icemaker and water dispenser can not be used and is deemed a hazard.