KitchenAid Icemaker Reviews

Wish I had read the reviews before I purchased Kitchen Aid 3 weeks ago. The ice bin was frozen solid. I took it out and went to the sink to dump the clumped ice and the whole inside mechanics fell out in pieces with the ice. Called Lowe’s and was transferred to the manufacturer who several times asked me did I drop the ice bin or wash it.. I told her every time absolutely not… now I have to wait 10 days for a repair man to come look at it…. This is totally ridiculous for a company not to stand behind their product or hire someone with the knowledge to improve the ice maker.. my son has a Kitchen aid and he has always had trouble with his ice bin. I hate kitchen aid now!!!! Will never purchase anything Kitchen aid again. I think I will email the CEO not that it will help.

Purchased a Kitchenaid built in Icemaker in May. This was our 4th unit. It was delivered and set up by a technician. We called because it produced so much heat - it was actually melting about half of the ice it made. A tech came out to examine it and found it to be true that there was too much heat. He ordered a fan that he thought was defective. Received new fan and installed it but had just as much heat. Calling Kitchenaid (waiting on phone over an hour) and they told us that that is just the way the new units are. We are stuck with an icemaker that melts ice!! NO CUSTOMER SERVICE.

The absolute worst product... I will never buy it again... NEVER has ice!! Freezes up EVERYDAY!! We have had the unit replaced at least 4 times...of which it doesn't pay for the trip charge to come out here!!! TERRIBLE product...Come on, Kitchen Aid...you should do better for what you charge! Disgusting!!!

We purchased all new KitchenAid appliances' directly from KitchenAid to try and save the headache of a intermediary (like Lowe's or Home Depot). We purchased a refrigerator, gas stovetop, electric oven, dishwasher, but KitchenAid did not have the ice maker available so we had to purchase through AJ Madison. Exactly 1 year ago to this month all products were received and installed. We have been extremely happy with all the products EXCEPT the ice maker. We have literally had new service tickets on the machine every month since February of 2024 (less than 4 months from install).

I was finally able to talk to a next level Whirlpool response team agent yesterday and the matter was escalated to the Whirlpool Product Review Team. A Whirlpool Product Review Team agent called me this afternoon, 04222022, and made arrangements to have JB Hunt pick up the non-working/defective ice maker which will happen in one to 3 weeks, I was told. Once JB Hunt has the ice maker in possession, Whirlpool will send me a check via FedEx for the full amount of ice maker purchase price and associated tax. I have to still deal with a different department to cancel the 5 year purchased service plan from KitchenAid.com and get that refunded. I feel like they finally heard me and actually do care about standing behind their products. Just wish it hadn't taken weeks to get to a resolution.

This item cost in excess of $2300. It was manufactured in March 2016 and placed in service Oct 2016. It has completely failed 3 times. Makes beautiful ice when it works...which ain't often. Got tired of spending money on an expensive boat anchor. I highly recommend avoiding this item. Go with the cloudy ice from the fridge...a lot less aggravation. I plan to replace it in the existing under counter cavity with a garbage compactor. I religiously followed preventive maintenance/cleaning procedures.

This ice machine stopped working after 3 months. First it started making a loud grinding noise, then it started leaking water, then the power shut off and the machine died. I called KitchenAid to service the machine twice. After the first service call, the tech said that the loud grinding noise was normal and left. 24 hours later the machine got louder, I had a flood of water and the power shut off. The second service call was a waste of time as the machine was dead and could not be tested. The tech told me that I need a new computer board and drain pump which is on backorder for 8-12 weeks. I asked for a Kitchenaid rep to call me and of course I had to call them. I was told that the machine can only be repaired and not replaced even if there are multiple major parts required.

I'd give it a zero if I could. Not even 2 years old the compressor has gone out and has a leak. Replaced it for over 800.00 and now that has stopped working. I will never buy another KitchenAid Major Appliance and I can tell you this was not worth the 2500.00 price tag.

I bought all KitchenAid appliances for my new home and the refrigerator is the pits. If you ever want ice forget about it. This thing makes 6 ice cubes an HOUR and takes 12 hours to fill the small ice holder. I am so angry and disappointed SO MUCH FOR BUYING AMERICAN MADE.

We have a KitchenAid side by side refrigerator that was purchased about 9 years ago. In the past 3 years we have replaced the ice maker and control unit 3 times. This is very expensive. Over $450.00 per repair. We could have purchased a new refrigerator for the cost of repairing this horrible product. I feel this is unacceptable and KitchenAid’s quality control is HORRIBLE and needs to be addressed. The product should never have left manufacturing without the “proper TESTING”! Also ice cubes randomly fall out from the dispenser onto the floor and if not cleaned up the ice melts creating a slippery floor. Another issue we have experienced; the front covers that are suppose to be attached to the baskets in the freezer keep falling off. As a result frozen items fall on the floor on to your feet! A very bad design and “safety issue.” In my opinion buy anything but a KitchenAid or it’s sister company Whirlpool who bought KitchenAid several years ago.