About KitchenAid Icemaker
Kitchenaid icemakers are available in stainless steel, black, white and panel-ready designs to match existing appliances. An integrated filter removes contaminants from the water, and Clear Ice technology ensures ice is created with uniform results. KitchenAid icemakers are available for purchase online and at selected retail partners.
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I was finally able to talk to a next level Whirlpool response team agent yesterday and the matter was escalated to the Whirlpool Product Review Team. A Whirlpool Product Review Team agent called me this afternoon, 04222022, and made arrangements to have JB Hunt pick up the non-working/defective ice maker which will happen in one to 3 weeks, I was told. Once JB Hunt has the ice maker in possession, Whirlpool will send me a check via FedEx for the full amount of ice maker purchase price and associated tax. I have to still deal with a different department to cancel the 5 year purchased service plan from KitchenAid.com and get that refunded. I feel like they finally heard me and actually do care about standing behind their products. Just wish it hadn't taken weeks to get to a resolution.
I purchased a new KitchenAid Stainless Steel free standing ice maker to replace our previous highly reliable KitchenAid ice maker we bought in 2004 and that worked until January of this year. The old machine worked reliably for years, but this time needed a new compressor and control board so I decided, wrongly, to purchase a new replacement machine. I purchased the machine, model number KUID508HPSO1, in January of this year, 2022 and it was delivered and put into service in early February. Since April 1st, the machine has stopped working and is "dead." I've spent hours on the phone and emailing KitchenAid/Whirlpool to get them to fix the machine as I purchased directly from KitchenAid.com with their 5 year service contract. KitchenAid/Whirlpool is unable to find anyone to service the machine and no service company in our region will come to fix it because I didn't purchase it locally from one of the regional appliance dealers.
KitchenAid.com/KitchenAid/Whirlpool keeps telling me to find my own repair service and then submit the bill to them and they will review and consider reimbursement for up to $150 for the service and they will reimburse for any parts. Problem is there is NO ONE who will provide repair service where I live for this unit. I'm out over $3,000.00 and what the heck are they selling service contracts for if they don't have any way to deliver the service? This is so wrong. To add insult to injury, I've discovered, through online searches that I am not alone and that other recent purchasers of these machines have the same issue due to two or more faulty parts that cause way too much water to run through the machine, which, in turn, wears out other parts prematurely. I've asked KitchenAid/Whirlpool to take this unit back and refund my purchase price for the machine and the service plan since no one is will repair it.
This item cost in excess of $2300. It was manufactured in March 2016 and placed in service Oct 2016. It has completely failed 3 times. Makes beautiful ice when it works...which ain't often. Got tired of spending money on an expensive boat anchor. I highly recommend avoiding this item. Go with the cloudy ice from the fridge...a lot less aggravation. I plan to replace it in the existing under counter cavity with a garbage compactor. I religiously followed preventive maintenance/cleaning procedures.
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This ice machine stopped working after 3 months. First it started making a loud grinding noise, then it started leaking water, then the power shut off and the machine died. I called KitchenAid to service the machine twice. After the first service call, the tech said that the loud grinding noise was normal and left. 24 hours later the machine got louder, I had a flood of water and the power shut off. The second service call was a waste of time as the machine was dead and could not be tested. The tech told me that I need a new computer board and drain pump which is on backorder for 8-12 weeks. I asked for a Kitchenaid rep to call me and of course I had to call them. I was told that the machine can only be repaired and not replaced even if there are multiple major parts required.
My argument was, "What if you get the power working again and the noise and leaking continues?" We actually don't know what is wrong with the machine or if the parts ordered are the right parts. I would NEVER recommend this ice maker. The Kitchenaid customer service is impossible to reach and they are not prepared to work with the customer. I am certain that in 3 months I will still be dealing with a broken ice maker!! Could not be more dissatisfied with my purchase :(
I'd give it a zero if I could. Not even 2 years old the compressor has gone out and has a leak. Replaced it for over 800.00 and now that has stopped working. I will never buy another KitchenAid Major Appliance and I can tell you this was not worth the 2500.00 price tag.
I bought all KitchenAid appliances for my new home and the refrigerator is the pits. If you ever want ice forget about it. This thing makes 6 ice cubes an HOUR and takes 12 hours to fill the small ice holder. I am so angry and disappointed SO MUCH FOR BUYING AMERICAN MADE.
We have a KitchenAid side by side refrigerator that was purchased about 9 years ago. In the past 3 years we have replaced the ice maker and control unit 3 times. This is very expensive. Over $450.00 per repair. We could have purchased a new refrigerator for the cost of repairing this horrible product. I feel this is unacceptable and KitchenAid’s quality control is HORRIBLE and needs to be addressed. The product should never have left manufacturing without the “proper TESTING”! Also ice cubes randomly fall out from the dispenser onto the floor and if not cleaned up the ice melts creating a slippery floor. Another issue we have experienced; the front covers that are suppose to be attached to the baskets in the freezer keep falling off. As a result frozen items fall on the floor on to your feet! A very bad design and “safety issue.” In my opinion buy anything but a KitchenAid or it’s sister company Whirlpool who bought KitchenAid several years ago.
My husband is very mechanical, I am prefacing this review so as the reader will understand how difficult and completely user-unfriendly it is to clean and change the filter on this Ice Maker. My husband says “ if the designer set out to make this procedure the most difficult of any machine .. he succeeded”. Absolutely no thought to regular maintenance procedure was used when the idiot who designed it and was paid for it! I am putting forth that no oversight was done. By that I mean the designer was not made to perform a regular cleaning and replacement of filter procedure. If anyone purchases this KitchenAid Icemaker after this review obviously can’t read...and deserves the problems ahead of him. Do NOT PURCHASE THIS ICE MAKER!
My ice maker did not work. Tried several service calls to find the problem. Found it after my floors were damaged. The two water lines - one 1/4 inch and one 5/16 have pex elbows at the top - both - were split. You have to look very carefully at the 90 degree elbows but I bet you will see lines running down them. That are not lines they are cracks. Wanna bet Whirlpool knows these are defective and didn't say anything, I would.
Very disappointed in our purchase. 1 1/2 yr old KitchenAid Refrigerator KRFC604FSSOO indoor icemaker malfunctioning. Not making ice or sometimes making ice but then water freezes in ice bin so you can't get ice out. OF course, out of warranty... $300 + dollars to repair. Regret buying the refrigerator for many reasons, this one now tops the list.
My first under counter ice machine failed 12 months after purchase. KitchenAid replaced it in the summer of 2016. Then in August 2018 the new one began having trouble- still under warranty. The compressor and evaporator failed. Dealing with 30 minute hold times, non-existent follow up and all around horrible customer service at the rep level and 4 levels above since August 2018. KitchenAid certified installer claims they have yet to receive the “expedited” parts. It is now 10/31/2018 and still don’t have an ice maker. Note KitchenAid wouldn’t let me use my own repair company.
KitchenAid Icemaker Company Information
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- KitchenAid Icemaker
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