KitchenAid Icemaker Reviews

Had the same model ice maker about 20 years with good service. Finally died and we replaced it with the replacement model. KUIC15NHZSO. The new one lasted about a year until the compressor was out. KitchenAid replaced it under warranty. It lasted about 4 mos but never adequately made ice. Now the warranty repair service has had it for about 8 mos and replaced the compressor 2 x's and numerous other parts. Now they say cannot fix it. It is supposed to be under warranty. Since they cannot fix it they offered to replace it at my expense for $334.00. What is the warranty for?

I have NEVER owned an appliance in my 60 years I have been so disappointed in. I cannot count the number of times my first ice maker was repaired under warranty. The noise the machine made was so loud, we could not hear the television in the family room. I believe the warranty was 3 years. Because the numerous issues and repairs, my salesman convinced KitchenAid to replace the unit just after the 3 years. Now the second one is broken, a pump and a valve needs replacing, $500!!! No warranty! The product should be pulled from the market. Rapid mold buildup requires cleaning almost monthly. Inexcusable!

Fridge is just over a year and ice maker stopped working. $3500.00 one year. What a joke. KitchenAid didn't even try to fix. Just told me I had to pay for service call... Poor service. Model#krff305ess00. Stay away. Purchase Samsung instead.

Purchased $25000 worth of KitchenAid appliances during a kitchen renovation at our beach house. Undercounter ice maker worked great the first summer... Drained and cleaned it and turned it off for the fall and winter. Turned on in the spring and it worked for a week... then stopped working 3 days out of warranty. Spent over 20 hours and over 15 phone calls with customer service. They sent me the wrong part 4 times... and also sent the part to their "authorized repair center" in Delaware which had been out of business for three years. Talked to 5 supervisors who all said they would handle it. Then purchased an extended warranty only to discover NO ONE IN DELAWARE will accept the warranty. I have never dealt with a company with worse customer service in my life. Didn't have use of the ice maker all summer and it is now sitting in a repair shop while they try to figure out how to fix it. KitchenAid and Whirlpool lost my business for life.

I purchased exactly one year ago a new 27 cu. ft. fridge, KRFF507ESS01. The ice maker simply will not make ice. I have had it serviced 3 times and they simply cannot make it make ice. I spent close to 8 grand on a fridge, stove and dishwasher, all KitchenAid. I would never recommend their products. I have to buy bags of ice and store in freezer. Very disappointed with the product and their follow up service. This is my first complaint ever on ConsumerAffairs.

3 YEAR OLD BUILT IN KITCHEN AID. ICE MAKER STOPPED WORKING. THIS SO NEW SHOULD NOT HAVE OCCURRED. INDICATES POOR QUALITY. Service in a few days. Independent service company not related to Kitchen Aid. This company highly rated. I believe the infrared sensor blew out but after 3 years unbelievable… Maybe a class action if many experienced this.

A new KitchenAid ice machine KUID308ESS was purchased June 2016 from Lowe's. A few months later it started to fail and stopped working. It was repaired under warranty. Now a few months later, it is broken again. Same problem as before! Not the tech's fault. Just poor manufacturing flaws and defects. The old machine that was merely upgraded to this new one worked fine for many years. So is it too much to expect some quality when you pay $2400.00? That is a lot of money for a substandard product. Needless to say, this experience has been extremely frustrating. I do not want this machine repaired, because it will probably just break again and the warranty expires in a month. I want a new one that works!

I purchased an undercounter kitchen aid ice machine in Dec. 2015 and this is Oct 2016. It has given me problems from day 1. I have had the repairman out at least 8 times. It still does not fill up with ice, it runs hot, and I have had it turned off more than turned on. My sister bought a Scotsman brand. I wish I had, too. She loves hers!!!

We replaced our ice maker (of 18 years) in October 2015, with a KitchenAid from a well respected appliance store in our community. It worked fine for a few weeks, then it became hot, the ice melted and we called the service person from the store where we purchased the machine. His diagnosis was that the filter was clogged and needed to be replaced. The filter is recommended to be changed every nine MONTHS. The $55 filter was replaced, but the machine still did not work. The repairman then established that the other filter (solenoid) burned out probably because our plumber had not properly cleaned the lines when he installed it. A new part needed to be ordered. Our plumber assured us that he, indeed, had prepared the line correctly.

I had a 6 month nightmare with a KitchenAid French Door Fridge purchased from Sears. I also had purchased an extended warranty. After 6 months of service calls, I finally posted my complaint on FB & BAM! I got a new replacement fridge. Fast forward to present & the replacement is now breaking down. Ice maker stopped. I might still have warranty left - but who cares. I'm NOT jumping through hoops, bickering with CS trying to resolve yet another issue. AND... I'd like to point out to get a appt. you're talking a couple weeks out anyway. KitchenAid is expensive junk made to fail. And no one cares. I'll buy bags of ice before I EVER deal with Sears CS or a rep from KitchenAid. Grandma's stove, fridge & freezer still work after 60 years. I'll never buy another new hunk of junk. I'm going retro - they work, and last forever.

I just purchased 4 appliances from KitchenAid as I remodeled my kitchen. EVERY SINGLE appliance needed service but more importantly the entire ice maker needs a complete overhaul after 6 months and KA refuses to provide a new one. I have spent 7+ hours in service calls and hours on the phone with Consumer Service but to no avail. They are the worse. I am an attorney and will be filing a lawsuit against KA due to the failed promises to stand by their products. Based upon my reading of complaints similar to mine, perhaps a class action would be appropriate. DO NOT BUY KITCHENAID.

Call Whirlpool to schedule service on ice maker machine. They contact Flamingo Appliance Service who came to see what was wrong. They charged $98 for the service call and gave a quote for additional $307.00 for a total charge of $405 which was paid when they change the parts that THEY DICTAMINATED WERE DAMAGED. The machine did not work one single day. Now they are claiming something else is wrong and want to charge again! It has never been fixed correctly from the beginning... Now what to do? Expected to pay an additional $450 charge that was wrongly diagnosed from start by the RECOMMENDED SERVICE COMPANY from Whirlpool?

Ice Maker KUIC18PNTS - I have replaced the water inlet valve a year and a half after the purchase, then the drain valve assembly the following year, and now the thing is warm inside and the ice has melted away. I spoke to a consumer tech and she refuses to give to the next level to talk to about this. We went on for sometime, her refusing again and again. I finally lost my patience. I paid $2000 for your product, then about $50 more for the inlet valve, then about $400 more for the drain valve. Please stand behind your product and repair this for me at no cost to me.

We just replaced our KitchenAid ice maker. We discovered that the teflon lining has been corroding. This means that we have been consuming this corrosion in our ice.

On July 2006, after an extensive remodel, all KitchenAid Pro-Line (Meteorite) appliances went into use. We spent over $15,000 for the appliances. Since that time, all but the wine refrigerator and the ovens have worked properly. Our stand alone ice maker has had 3 pumps. And now the compressor was replaced (at a cost of over $600 total, and we have a water conditioning system). Now the dishwasher does not work at all. The built-in refrigerator has had costly issues. I cannot get any satisfaction with customer service, only lip service.

I called to complain about the ice maker on this unit which has now failed four times. On the very first service call, the serviceman stated that KitchenAid knew about this defect and would stand behind its product. Now, almost $400 later, it has failed again. They only cover their parts, which are crap, for 90 days because that's about as long as they last. Then you have the labor on top of that to pay for.

Never purchase KitchenAid appliances! We purchased the Architect series and have had nothing but trouble. The refrigerator had to be replaced within 6 months due to a crack in the liner. Within 2 years, the ice maker had to be replaced. The dishwasher door spring assembly had to be replaced. And finally, the microwave oven bracket (on the ceiling of the microwave) melted. To repair these items, $500+ with trip charge, labor, parts and not to mention, loss of income due to time off from work. So, it's totally not worth it! Next time, we'll head to Sears where the appliances are reasonably priced and will at least hold up more than 2 years. By the way, I contacted KitchenAid consumer line. They'll blow you off, too.

I have spoken to many more people and received many service calls--some good, some bad--but I am totally convinced there is a defect with this door icemaker. No matter how many times service people have been out, repaired and given instruction on operation, it always immediately return to not working. I purchased an extended 5-year warranty but it is very annoying to have to continue to call and go thru the process of explaining and have someone come out only to immediately not work. It’s been quite awhile since I have called but the very next day after the last service guy repaired it that it has not worked. Ice will dispense, freeze up and not come out thru the system provided.

We remodeled an outdated kitchen and bought all new appliances. I am an avid cook and wanted "durable" appliances. We purchased KitchenSid convection double oven, cooktop, side by side counter depth refrigerator, dishwasher all in stainless steal high end. We spent for the appliances. Within the first year, the door ice/water dispenser stopped working. We contacted Lowe's and KitchenAid with no result. Then the ice maker stopped completely. Then the dishwasher doesn't work.

My complaint about KA or Whirlpool is the CS - which is virtually nonexistent. I bought all KA appliances at this high end store and immediately two of them had trouble - the convection oven went out because poor design a thermostat was located too close too a heat source and would have to me moved in order to not shut off stove; the fridge ice maker quit after about a year. When I called, they were of no help whatsoever. Only after voluminous email about the stove did they respond which to me indicates that there is a rather big problem with the oven - what I'd like to find out with the fridge...

There is a spark below the freezer door when using the ice maker. The icemaker and water dispenser can not be used and is deemed a hazard.