KitchenAid Stoves & Ovens Reviews

We have had the back splash glass explode, the broiler not work, the door hinges suddenly not work, the convection oven stop working and the glass on the door break. My husband thought that one was his fault, now I'm not so sure. We have replaced the glass (not cheap) and I was going to clean the oven tomorrow, as we were afraid to clean it until the glass was replaced. I dont think I will chance it. What a surprise to find out that KitchenAid products are not quality products.

I built a home a little over 2 years ago and made the HUGE mistake of purchasing all KitchenAid Appliances. My double wall ovens that were less than 2 years old self destructed after using the self cleaning cycle. I see that many, many others on this sight have reported having the same problem. There should be a class action suit against them for obviously ignoring an ongoing problem. I was told by the tech not to use the self clean cycle anymore?! What good is a self cleaning oven when you cannot use the feature? Then a month ago, just over the 2 year period, the control panel on my Whirlpool Dryer (the same company) fried! The service tech informed me that evidently they have had a lot of problems with this happening as well.

I purchased at Kitched Aid Range model#KGRA806PSS02 in November of 2006. I have bein calling them for reparts at least 6 times because the oven would not shut off using the kep pad to turn it off. We have to shut it off by un-plugging the the electrical out let. I have complained to PC Richards who always refers me to the service company. I finaly got in touch with Whirlpool Corporation this Aprial who told me I need to contact the service department. The range is hazardous and can cause fire. My Mom is unable to pull the range out by herself to acees the electic outlet to turn the oven off.

My KitchenAid double oven is 7 years old. I recently let the oven run through an entire cleaning cycle, something I had never done before. As a result, the oven was completely dead and the repairman charged over $400 for the parts and the labor (since he had to have two men lift the unit out in order to get at the back of the ovens). The problem is that the oven itself could not handle the full cleaning cycle, overheated, and destroyed the internal fuse and blower system.

We purchased and have maintained a service plan for a KitchenAid range. The plan was purchased through KitchenAid Home Appliances. The glass cooktop on the range has cracked (not from misuse) and must be replaced. The condition was reported to KitchenAid customer service on 7/8/08, and we were advised to discontinue use of the range until it was repaired. The new cooktop is reported as backordered by the repair contractor (A&E). KitchenAid states that the problem is not their responsibility since the range is out of warranty.

I purchased a KitchenAid double wall oven from Reno's appliance in 10/04 - installed 12/04; in 6/05 it stopped working properly - I had the entire system board replaced and have continually had the same problem 4 or 5 times since then - having the things replaced and repaired. The oven will start going off in the middle of the night - beeping and asking what temperature to set the 'probe' at - as if it is about to go on. The last time it happened - 6 months ago, I kept insisting I had a lemon and asked them to replace it - they said since the repair people were here, have it fixed one more time and if it broke again, they would replace it.

My Kitchenaid Superba wall oven stops working when I use the self clean function. It is out of warrantee now. Many others on this site have reported the same problem. Kitchenaid does not acknowledge that the problem exists.

I purchased an oven from an appliance store called Western Appliance in Santa cruz on 10-10-06. This oven has a self cleaning feature. When I self cleaned my oven the thermal fuse broke. In March of 2008 I had this part replaced. Kitchen Aids Tech from A&E came out and replaced it and told me that I neede to drill holes in my cabintes and put a fan in the front of the unit when I self clean it. The second time that I cleaned it I opened the drawers under the ubit and the fuse did not blow. The 3rd time that I self cleaned, i did not open the drawer. My smoke alarm went off in my house. The unit got VERY hot. When it cooled down, I tried to bake in it and the oven would not heat. It blew the fuse again.

Kitchen Aid stove broke during self clean cycle in 9/06,, the whole computer display went off after 1 hour, oven stayed locked, would not work anymore,, had to pay for a service and new thermostat $200, now on 7/08 I decide to self clean on the minimum cycle again, paranoid though, and what happens. it goes off after 1 hour again, and the oven is once again broken, Kitchen Aid does not car, all they tell me is to purchase a new extended warranty, so that everytime it breaks again when I want to self clean I get to call them and wait 4 weeks for a part,,

What can be done?

I bought a Thousand dollar piece of crap! Had dishwasher installed on Thursday July 10th.It ran one complete cycle and did a very good job of washing the dishes.This evening it refused to fill and seemed to make grinding noises.We tried for two hours to see if the thing was going to do what it is supposed to do and it would not.I am returning it to hhGregg the first thing tomorrow.The Model is KUDSO3FT.I am glad that I was fortunate enough to read these complaints.I will demand that I be able to exchange it for another Brand!I am now thinking Bosch.

Dear reader, about 3 years ago I bought a KitchenAid gas range (model KGRI)and after less than one year the cast iron grates cracked. I thought me or someone else did something wrong or maybe the shipping, so I purchased a new pair for about $100. About 6 months ago, the second set of grates cracked again, so I decided to contact KitchenAid and they told me that there are no defects with the grates.

I have purchased a double wall oven from a store in Gaithersburg maryland four years ago, in that time when I have used the cleaning mode I have lost power to my oven and need to pay a repair man to come fix it each time. THe cost for labor and parts is $350.00 each time. Today I am awaiting another repair.... So far I have put 1,000 dollars into this oven that is supposed to be topnotch.

We purchased a Kitchenaid Superba KESC307HBS slide in range in January 2003. Everytime I convection bake or roast the control panel fogs up and the oven shuts off leaving an error message F2:E1. We have had 3 repair men out over the past 3 years at $150.00 a visit, the last visit was yesterday. He suggested replacing the oven door gasket to prevent the steam in the oven from causing condensation in the control panel. We have decided if this does not work to cut our losses. The stove in general has not worn well, the area where the steam comes out of the vent has rusted and is unslightly. I would NEVER purchase another Kitchenaid product.

We purchased our KitchenAid wall oven from the Home Depot Expo Design Center in Burlington, Massachusetts in March of 2005. It was installed in May, 2006. Since that time, I have cleaned my oven 4 times and it has ceased to function on 3 of those occasions. The temperature guage, door hinge, temperature probe, and control pannel have failed, each time making the oven non-functional. The second time it failed was on Dec. 17, when I was cleaning it before Christmas baking. It took so long to complete the repair that I had no oven for Christmas, New Years, and the big play off football games of the season.

We purchased a KitchenAid double oven several years ago. We had it installed several months later after the kitchen cabinets, etc. were ready to recieve it. The first time we used it was about a year later. We cooked Thanksgiving dinner it the ovens. The top oven glass on the inside of the door, shattered due to the HEAT. As we pulled that turkey out, while the bottom oven door was open as well, some of the juice spilled onto the bottom oven glass door and the heat from that also shattered the glass.

I renovated my kitchen in July of 2008 and installed a KitchenAid double oven, KEBS207SSS00. It has been a disappointment. It appears to overheat and destroy the control panel. The first occurrence was on Christmas Eve - I lost a homemade pumpkin pie and a freshly made batch of cinnamon rolls before I realized the problem was the oven, not me. :-( A serviceman came out within a week and replaced the control panel.

I purchased a gas convection freestanding Kitchenaid oven in 10/06 for its features & the brand name's reliability, but just after the12 month warranty expired (Thanksgiving 07!) the off button on the oven quit working. We had to use the breaker in the basement until the panel could be replaced (about $400 expense), and now (just 6 months later) the replacement panel is having the same problem.

After just under 2 years our microwave oven is malfunctioning. Kitchenaid generously covers the part but not the installation. I called customer service and they were of no help. I have been a loyal Kitchenaid customer for many years and am highly disappointed by their lack of assistance. They would rather loose me as a customer then work with me in handling this situation. I will NEVER purchase a Kitchenaid product again and I will gladly spread the word that any product with their name on it is not worth spending a dime on!

Double Oven model#KEBS278Dss10. We bought kitchen aid appliances when we remodeled in 2001 because of the quality associated with that brand. Summer of 07 I used the self cleaning feature for probably the 2nd or 3rd time. The oven lost power and stayed locked. Finally got a kitchen aid recomended repair company out in november. After more than a week of the tech not turning in the paperwork, I asked for my money back, which I got. (A & E Appliance in Houston Texas).

My two year old Kitchen Aid Dishwasher stopped working almost a month ago. The touch pad panel lights up but will not start the machine. Three repair men and $200.00 in service calls still has not got it running. The Customer Service people at Kitchen Aid were not willing to explain or help me. Rathe, they acted very put out that I was bothering them. Had planed to buy a Kitchen Aid stove but will look for a more responsive company.

Kitchenaid and my warranty company want to charge me to replace the range. Warranty says it is Kitchenaid fault since it is a write off. Kitchenaid says there ranges fail safe? I asked if catching fire while off is considered safe and all they said their ranges fail safe. DO NOT USE A KGSA906PSS THEY ARE NOT SAFE. AT the start Kitchenaid wanted $575 to replace the range. Eventually they got down to $200 after I yelled at them enough but I will get the newer version. I would be very careful if you have a KGSA906PSS. You might come home to find smoldering ruins if you have one plugged in.

I purchased a double oven in 2001 made by Kitchenaid. This unit has been worked on several times for the same problems. Today I decided to use the self cleaning feature and at this time my oven has no electronic display and will no longer function. I had been told by service reps at the last repair that I cook too much, and that I self clean it too often. My husband and I are empty nesters and I do not cook as I did when we had a family at home. I have not used the self clean feature in over 2 years, today I did.... big mistake.

I can see that problems have continued over the years with the Kitchenaid brand appliances. I bought three appliances when I remodeled my kitchen a few years ago. Under the warranty, parts had to be replaced in both the microwave and the electric stove. The microwave turned on by itself and made a horrendous noise. The stove would not turn on until I had tried each of the other buttons. I rarely use these two appliances because of long hours at work, so one would think that they would last forever. Again, they have to be replaced. The person who I talked to was not very helpful. She said that i would have to pay. I would never buy this brand again or recommend Kitchenaid.

On Saturday, May 30,2008 my backsplsash suddenly shattered sending glass all over my kitchen. I was using the back burner on low and also had my oven on. Glass flew everywhere including in the food I was preparing for dinner. It sounded like a bomb exploding!

My Kitchen Aide Gas Stove back guard shattered while I was preparing dinner on 5/15/08. I have contacted Sears where we purchased the stove about 7 years ago. This is safety issue.

We purchased a K/A dual fuel range model #KDRP407HSS11 about 1.5 years ago when we re modeled our kitchen. We have already had to replace the liner underneath the gas burners. If ANYTHING spills over on it, it will not clean off. Even if following the cleaning instructions. The appliance repair man that came to replace the first on said If it happened once, it will happen again. I have a service business and am in quite a few houses every day. Not to long ago I had a customer how had the same range only several years older. She had never had this kind of problem and her liner looked as if it was new. She uses the range everyday!!. So now, a less than 2 year old range needs another liner under the gas burners.

In 2000 we remodeled our kitchen and replaced the old appliances. We purchased a KitchenAid Superba double oven unit. The style matched the other new appliances and we had a KitchenAid mixer which had performed well for many years. We hoped that the oven quality would be equal to the mixer.

Our KitchenAid built-in electric oven, model KEBC101Kss06, was part of our new home that we purchased October 19, 2006. In mid-April of this year (2008) I ran the self-clean cycle for the first time. After the cycle was complete, the oven would no longer heat. I called KitchenAid customer service and, since the oven was more than one year old and out of warranty, they told me I would have to pay for a service call and repairs. Service was performed the following week (April 28, 2008) by A&E Factory Service.

The hinges on my KitchenAid slide in oven have failed for the 3 times since I purchased it. All repairs were out of warrenty and kitchen aid refused to do anything about it. This problem is caused by a design flaw in the hinges. Kitchen Aid claims no other customers have this problem. By reading on line I see this is no true. It is terrible how companies can continue to product inferior products and go unchecked. You can't even sue them in small claims court in New York because they are not located in this state. They are worse than gansters these companies and should be treated as such.

We purchased a new slide-in KitchenAid gas range in August, 2005. Right around the time the one-year warranty expired, we tried to use the self-clean feature on the oven for the first time. In the middle of the cleaning cycle, the front control panel went out, leaving the oven door locked and the oven useless. After quite a struggle with KitchenAid, we were able to get the oven repaired. It was the same problem many others have cited -- overheating of the thermal sensor.

i purchased an expensive KA builot in convection/oven & convection/microwave in 10.07.....after 3 repair calls, still does not work. I asked Ms Jamela, a supervisor at KA to replace my LEMON...oh no, the warranty is repair only. DO NOT BUT THIS OVEN....save your THOUSANDS OF $$$$

I bought a new home April 30th, 2007 that had all kitchenaid applicances. February 2008, my husband was baking and heard a loud noise and upon opening the oven there was a fire. The temperature in the oven became so hot that it burned a hole the size of a quarter in the bottom of the oven.

The Kichenaid superba wall oven has a serious design flaw. The thermal fuse goes every time you turn on the oven self-cleaning feature. The fuse costs some $45 with shipping and the oven needs to be taken out of the wall to fix it, another $60 if I don't do it myself. I would have expected kitchenaid to have better designed products.

In 2004 we completely remodeled our kitchen, using a contractor of stellar local reputation. He recommended Kitchenaid appliances. We spent over $5000 on a smooth-top stove/convection & conventional oven, side-by-side refrigerator, and dishwasher. Prior to this, our only exposure to Kitchenaid was countertop small appliances. To say we have been horribly disappointed is an understatement. The top of the cooktop has eroded along the edges, even though we have scrupulously followed their recommendations for cleaning, using appropriate products. The oven door allows drips to run down the INSIDE of the glass, which makes it constantly look dirty. There's no way to get inside to clean it. The larger burner only works on ONE temperature - which is high, making it useless for delicate cooking. The ice maker constantly breaks. The refrigerator filter light is constantly on change even though a new one was installed just days before. The temperature of the fridge will not moderate. It freezes lettuce in the crisper, even though it is on the warmest setting. The dishwasher is rusting inside, even though appropriate soap, etc. has only been used. No one responds to our queries. Perhaps, Mr. CEO Jeffrey Seigel, will be considerate enough to do so.

I purchased the KitchenAid Electric Range Model #KERA807PSS01 on Dec. 18, 2007. This range has been a nightmare as is dealing with KitchenAid/Whirhpool. First they tell me that this range was sold to someone else in 2006 and it was a scratch and dent so therefore it has no warranty. I bought this range new at a local appliance store that I've dealt with before. The oven won't cook and when it did it took 2 1/2 hours to bake a simple pan of brownies. KitchenAid tells me, oh well that's how long it takes to bake brownies.

I bought 4 KitchenAid products when I remodeled my kitchen in 2005. So far the microwave stopped heating anything so I had to buy the extended warranty and have it fixed. Then the control panel on the front of my convect oven model KESA907PSS00 stopped working. On Friday I went to shut my oven off and the good old control panel wouldn't allow me to shut off the oven...had to shut it off at the breaker. It was really convenient having to cook Easter dinner and running up and down to turn the breaker on and off. Each time someone comes here to fix these appliances it takes weeks...first to get an appointment, then for the diagnosis, then the part has to come and then the repair man has to come back. I will never buy KitchenAid again!!!!

I've been horribly inconvenienced three times, two of the holidays(Thanksgiving 07 and Easter 08) and have to deal with the hassle of calling for repairs and taking off work for four hours or more while someone comes to make the repair. Plus now I'm going to be forced to purchase an extended warrenty for $190 for peace of mind.

It's Easter Sunday and I cannot cook my ham! We have a KitchenAid Single Oven. After self-cleaning the oven more than 18 hrs ago, the door is locked and we can't get it open. Of course customer service is closed today but reading the other reviews here I am not hopeful. I cannot believe that Sears has not addressed this KNOWN problem.

We own a KitchenAid double wall oven. On 2/16/08, when I used the self cleaning button, the entire oven died. I had a local oven repairman come to the house to fix it. When he called KitchenAid to get information about parts and the history of this oven, they would not help him.

We have a KitchenAid Superba Double Wall Oven that we purchased way back in October 1999. The first problem we had was in April 2000 when we attempted to self clean this oven. We got the same Power Failure code that many others have received when also trying to self clean this oven. The computer had to be replaced; at this point we were still under the initial warranty. Then, in October 2000, I once again attempted to self clean, and once again the oven had a nervous breakdown. The technicians once again replaced the computer. Since then I mostly manually clean this oven as I do not like to be without an oven while I wait for my appointment with the technicians. I also have purchased the extended warranty, renewing every three years, for I live in fear of the oven shutting down completely.

Interesting that when I went to this website, I immediately found a complaint very similar to mine! We purchased a KitchenAid Electric Double Wall Oven in 2002. Within 2 or 3 years of our purchase, we found that every time we ran the self-cleaning feature, the oven would no longer turn on and heat. In our case the problem seemed to be a thermocoupler of some sort. We had the oven repaired at least once under the warranty, and at least twice since then. I complained to KitchenAid, saying that I felt that if we could not use the Self-clean feature, in my opinion, it made the appliance technically inferior. Besides being expensive to repair, the process is always a lengthy one. First it is a matter of getting a service person to check out the problem. Then the part has to be ordered. Then he has to come back to make the repair. I believe that KitchenAid will not take responsibility for their shoddy appliance because if the word gets out, they would have a deluge of complaints of a similar nature. I will never buy another KitchenAid appliance if I can possibly avoid doing so.

My 2005 KitchenAid stove stopped working after I used the clean cycle. Sears told me the control panel blew; it is not covered under the warranty.

I purchased a Kitchenaid convection oven/stove in Aug. 2005 from Sears. In April of 2006 I decided to self clean the oven and part way into the cycle, the front panel went blank and as the door was locked, there wasn't much we could do other than to pull out the unit and find the problem. It happened to be the T-O-D,a thermal overload device. I assumed this was a safety feature of the oven and the oven must have gotten too hot and burned out the thermal unit.

I have 4 kids and can not afford to invest that kind of money into 3 appliances to fix them nor can I afford to replace 3 items that were only bought such a short time ago. This leaves me with a freezer that does not work, a stove top that is only semi useful and no microwave oven at all.. Very frustrating.. I have also ruined much food during the cooking process when the convection portion has decided to not work.

We purchased a KitchenAid model KGRT607 gas stove for $1800. in Feb 2002. Like many others here we trusted the name and wanted the best for our new kitchen. This stove is DANGEROUS.I will never buy from KitchenAid again. We have had the convection fixed, the computer control panel caused the stove to just pop on at 500 degrees and had to be replaced.Then came the first shattering of the backsplash glass in Feb 2005. While cooking hambergers the glass just exploded is the only way to put it.It flew everywhere. Our food of course was ruined and we called kitchenaid right away.We were told it was freakish that this would happen and they sent me a new glass panel to install myself.They even threw in a hand mixer after I made several calls to them complaining of my ruined dinner.

I purchased a suite of Kitchenaid appliances (range, dishwasher, micro-hood) when we upgraded our kitchen. I have had quality issues with each and everyone of the appliances but the RANGE HAS A MAJOR SAFETY ISSUE THAT KITCHENAID REFUSES TO ADDRESS! The range went on all by itself (both the gas and broil features) and caused the oven CPU to burn and fail. None of the safety features on the oven ever were activated during this episode. The range became so hot my house temperature was 85 when the power company arrived. Power cut-off was the only way the technician could shut the range down. Kitchenaid refuses to replace the unit even after their own control panel read a warning stating that the oven was exceeding self-clean temperature. Uncaring company, their products STINK and are dangerous. DO NOT BUY THEIR OVENS... SAFETY ALERT.

The KitchenAid Superba ovens have a defect when self cleaning. The high heat blows the thermostat. That means the oven won't heat up again after the self clean. Customer Service doesn't have it listed as a problem, since it's not a recall. Just a little research on the internet reveals many people with the same problem.

After reading all the bad reviews on Kitchen-Aid gas stoves, we are taking our tax refund to purchase another brand, and it most certainly won't be Kitchen Aid. They have always been known for great quality, but based on all the reviews I read here on this site, they are now an inferior, sub-standard company.

I am very disheartened to read so many problems with KitchenAid ranges. When I bought mine for a kitchen remodel, I did it specifically because of the range features and the fact it was a KitchenAid. I had a KitchenAid mixer for years and felt it was the best out there. Big mistake with the range! The back glass is difficult to clean-- why even have it; there isn't a light behind it. You can't have two large pots on one side--they won't fit. My super burner would only be on high, could not be adjusted and needed a service call. TIME LOST FROM WORK!

Bought Gas Range KGR806PB in 2005. Have had repair man out to fix same problem 3 times. The oven off button broke due to thin circuit board. Oven is currently broken. I called Kitchenaid Canada and they say they will not do anything about it. My repairman says he fixes them all the time. Makes you kind of wonder if anyone is watching these large companies and what they are making and selling to the public. I own an Engineering business and this problem I have screams DESIGN FLAW RECALL.

The door locked on my KitchenAid gas range model KGRT607HBS6 after using the self-clean feature--and will not unlock. The control panel shows an error code F5:E7. Resetting the control panel and/or retrying the self-clean feature has no effect. It will be two days before their service tech will be here. This is only the third time this feature has been used.

I purchased a SS KitchenAid appliance package to complete my upgraded kitchen in November 05. Blindly, I was eager to purchase and install my new KitchenAid line, minus the SS LG refrigerator, but only to find the very first time of using my gas stove (#KGSA906PSS) has defective parts, that cannot sustain the heat from the oven being cleaned. As a result, two hours into the 3.5 hour cleaning program, the oven panel went completely blank, with everything shutting down. The oven door remains locked until this day. This is the first time attempting to clean the oven.

Five years ago we had our kitchen gutted and remodeled at a cost of approx. $40K. We bought top of the line KitchenAid appliances. Last week the light bulb apparently burned out in our KitchenAid Superba microwave oven. I could not even see where the lightbulb was inside, and looking at the User manual found a diagram of where it was supposed to be but still couldn't see it. I called the 800 number for KA product appliance repair and was told a Technician would have to come out and take a look at it. The minimum service call would be $72.00. The Technician came out a few days later, took a look at the microwave and said he would have to order the lightbulb; and the minimum charge for parts and labor to replace the bulb would be $207.00 (which did include the original $72.00 for the service call). The bulb itself was $35.00.

After reading all the complaints about KitchenAid oven failures during or after clean cycle, and all the multiple failures of the same type, and customers being charged over and over for the same fix , I must say something. Yes, there has been an ongoing problem with these ovens for around seven years. I should know because I have repaired many. The failure on the first models required a modification kit called a blower kit. During the high temperatures of the clean cycle, hot air escaping out of the oven cavity through the door seal is sucked up by the fan that is supposed to cool the outer cabinet. This hotter than normal air causes the thermal safety to open. This model did not have a fuse at the control board . It did have a thermal fuse on the back of the oven, left of center. If this model failed, the controls still worked but would not bake.

Two years ago we remodeled our kitchen and paid a fortune for what I thought would be top of the line (KitchenAid) appliances: microwave, gas oven, dishwasher. Today after using the self-clean option (we have a blank control panel), the oven door is locked.

In August 2000, I purchased a KitchenAid Superba wall oven/microwave combo at a cost of $2,700. The first time I cleaned the oven, I had a problem with the oven locking after using the auto clean feature. The second time I used the auto clean feature, the oven locked completely and I had to call a repair service.

New Kitchenaid KEBC 207 KBL 05 built-in double oven (purchased from ApplianceSmart while the house was under construction) cannot be cleaned without disabling a thermostat. Then ovens won't operate. Has been repaired four or more times. The last two times, the company offered different fixes that would supposedly stop the problem. Just cleaned the oven again and now not operating. A repairman told us that this has been a common problem with this oven. We have just scheduled another service call. The representative told us there is no law requiring them to replace the oven. The fixes included removing some insulation to allow heat to escape and extending the fan time after cleaning until heat can dissipate. Of course they have to replace the thermostats each time also. I wonder if these fixes are even safe. Both of the double ovens do the same thing when cleaned. Why would they not recall this model?

I had no idea that there were so many disgruntled KitchenAid customers. And now I'm one, too.

I purchased my Kitchen Aid 01/23/2006. It was model no. KGRA0806PWHOO, a gas convection range. I had to have this range serviced 16 times in the first year. When I contacted them about replacing the range, I was stone walled by Ms. Diane Perron, who was not at all sympathetic to the troubles going on with my range. She finally agreed to send me, without charge, another one-year service agreement. If the stove broke down in that year, I was to get a new range. Because it has broken down over the weekend and Martin Luther King holiday, I could not reach her. I too was cleaning my range when it overheated and burned out the mother board. The oven will not open, it is totally useless. Other service calls were for not being able to shut the oven off, the fan to cool the oven would not run, the range top kept cracking, when the fan did run, it made so much noise that I could not hear the television in the kitchen, and the bell for the timer went out. The mother board needed replacement 2 times.

I purchased KA Gas Range Model KGRT607 in April 2003. Since then I've had the following problems: oven temp sensor broke and required replacement; gas burner ignitor would not stop clicking and required replacement; glass backsplash shattered, spreading glass all over the cooktop; and now the oven glass window has shattered. This range model is defective and every call I've made to KitchenAid has resulted in their standard response: every problem is a usage problem, (i.e., my fault not their designers). I was told that I shouldn't be surprised that the glass backsplash broke, afterall it was glass. When I asked why a warning wasn't included with the stove, the reply was: don't you know that glass breaks? Now that the oven glass window also has shattered, I plan to replace the oven before it injures someone. Rarely have I encountered as irresponsible an attitude as that of KitchenAid toward the defects of this range.

I purchased a built in double oven unit KEBS278DSS11 for my kitchen remodel in 2001. I had their products in a former home, and they had worked for 30 years. So I felt confident. However,since installing them, I have had to replace the hinges in the doors at least once each year. Every time they tell me that the doors are too heavy; but the hinges have been redesigned, and every time they break--usually during the holidays when I really need the ovens. This November I had the lower hinges replaced, and by December they totally failed, and the door won't even close anymore.

We own a Kitchenaid Superba double oven. For the second time since it was installed, it looks like we will be replacing major components as the entire system shut down and locked during the self-cleaning cycle. The oven was installed in 1999, the major components replaced 2.5 years ago.

Our home is 6 years old. The Kitchen Aide Double Oven (Model KUDR25SHBL1, Serial FJ3905003)has been repaired 4-5 times over the last 6 months and recently went out again. There have been several problems, but this one has happened three times. When in the cleaning mode, it shuts down and won't continue, even keeping the door locked. The entire double oven cannot be used. We would like to contact Kitchen Aide and make our complaint known to them but cannot find a Kitchen Aide company to call. Please help.

I purchased a brand new home last May 2005, equipped with a Range Hood for the kitchen, the Model Number is KWCU360JSS-0, 120 vac 60HZ, 2.8 Amps, 600CFM. The blower motor is already broken, seems like the bearing seized up causing the motor to stop spinning. The warranty for this motor is only for one year. I called Kitchen Aid parts dept. and found out the new replacement motor cost $260.00. In my own opinion this motor should last at least five years befor breaking down for such a high end appliance, suc as KITCHEN AID. It's only been put to use for two years and is seldom used because we usually does not cook often enough to cause the early failure of this motor. I recommend a recall for this product for substandard design caused by early motor failure.

We purchased all new KitchenAid appliances for our kitchen remodel 18 months ago and two of the three have had serious problems after the first six months. The oven/range failed when we tried to use the cleaning option and it froze the door from opening. After three different service technicians over 1 month, they seemed to fix the problem. Now 5 months later, the burners fail to light on my oven model # KGRC707LBSO serial # IMP3734769. When you try to place the temperature above 400 degrees it fills the kitchen with natural gas and that is a big problem with three young children in the house. We are horrified that there will we an explosion. I have contacted KitchenAid several times by email and have had no response. As for my other KitchenAid product, my dishwasher, Model # KUDS01FLSS2 serial # FP3510938, door string has broken three times. It was covered the first two times under the one year warranty, but this time I can not get them to respond. This time the door hit my one year old son on the head because it just slams down. I have lost work time for both appliances while waiting for the repairman to come out and fail to have the correct parts which has caused me to miss more work. I'm at my wits end with this company. Isn't KitchenAid supposed to have good products? What did I pay all this money for!

We've owned the Kitchenaid Architect Series oven for just over 1 year (long enough for the warranty to expire). The first time we used the self cleaning feature, the oven completely shut down, door locked up and the thermostat blew - leaving us with a $208 repair bill. I called Kitchenaid and they acted as if they've never heard of this problem. All you need to do is go to the web and read HUNDREDS of complaints on the same issue. I'd like to fight for a recall of this oven.

At this point, we can no longer use the oven. It's an $1,800.00 piece of furniture (the range works ok) in our kitchen. I have tried to acquire the information for my error codes, but have been unsuccessful. The manual does not even have an intricate break down of the parts within the range.

I bought a brand new KitchenAid oven/microwave combo as part of a kitchen remodel. It was only installed and working for 3 or 4 days before it sparked and stopped working. The authorized KitchenAid repair person says it needs a transformer. I've been without use of this for over 3 weeks now, and the transformer is back-ordered until at least Nov. 23rd.

Fourteen months after buying the KitchenAid stove, the oven stopped working. Four reparimen later (who made assumptions on a hit and miss theory) it works badly. They have extended the warranty and paid for repairs, but it cooks things but burns them as well. KitchenAid is completely unmoved by the plight and only will repair. The repair service that they use seems very unfamiliar with the unit.

I have a 4-year-old Kitchen Aid Gas/Electric Range Model KGSA906 9757451. Whenever you use the self- cleaning mode it shuts down before the 3.5 hr. cycle is complete--leaving the unit still not cleaned, and the oven will not heat correctly. Now for the second time it has to be repaired: new control sensors and labor charges.

I have owned my Kitchen Aid Architect Series range less than a year. When I used the self-cleaning feature for the first time, the whole oven's control panel shut down and door is locked. The repairman was out and ordered a whole list of new parts. Meanwhile, I probably won't have an oven for Thanksgiving.

In February of 2002 we purchased a Kitchenaid Superba range. From the very beginning we had problems. We even had to have the computer board replaced. We have had it repaired nine times in the last five years, most recently in September 2007 when the right front burner went out for the third time. After the switch was replaced it worked for awhile, but now it has gone out again. And now the oven makes a strange grinding noise at times, even when it is not being used. I fear this may be a fire hazard, but I don't know what to do about it.

I purchased a $2300 self-cleaning KitchenAid gas/electric range. There is a problem with the self-cleaning feature. It shuts down 2.5 hours into a 3.5 hour cycle--completely shuts off the digital panel to operate the oven and locks the oven. KitchenAid does not acknowledge this problem. My service technician just told me that while he was waiting for almost a year to hear back from KitchenAid about a repair for this problem, he saw a newsflash that KitchenAid has come out with a kit to fix this.

My four-year old Kitchen Aid cooktop's left dual coil (high power) burner comes on at full power even when control is set to off. Burns cherry red at extreme heat. Extreme fire and safety hazard. Only way to turn heat off is to disconnect power from unit. This is Model KECC502GBL3. Kitchen-Aid is offering to look at the unit but with no promises and no real sense of urgency or concern. I will not allow this device to remain in my home.

We bought KitchenAid thinking that we were buying high quality appliances that would last. I wish I had done more research and had seen all the complaints. I will never again buy a KitchenAid appliance and I will make sure everyone I know, knows my expreience.

I purchased a brand new microwave/oven wall unit from an appliance store for my newly remodeled kitchen. My contractor was installing it when it sparked and died. I called my salesman, and he told me a repairman had to come out to make sure it wasn't installation. A week later, the repairman came, and determined right away that it was the transformer. I told my salesman that I want a replacement unit, and he got in touch with a whirlpool representative. The representative has not been very responsive, and told me that they will try to expedite finding the part. Today, I called KitchenAid customer service, and the agent told me that the part is on back order until Nov. 17. This is just a horrible experience and I may never buy another KitchenAid product again. I think they should be able to take this faulty unit back and send me out a new one.

I purchased the architect series freestanding range first from sears but after 8 replacements, 4 from damages during delivery and 4 being defective, I got a refund then, for some dumb reason, purchased the same range from HH Gregg. I have had nothing but problems with this stove, as anyone who owns this stove knows, the motherboard gets too hot, especially during self-cleaning, or not necessarily, but then the electrics stop working.

4 years ago we bought a new stove top, wall oven, refrigerator and dishwasher. We thought we were buying the best.

I own a KitchenAid Superba Stainless steel, Architect Series microwave/oven combo unit that is about 2 years old. I called the manufacturer to report that a piece broke off my microwave and it no longer slowly opened up - it now drops like a ton of bricks. In fact the cust svc manager told me that was NORMAL. I was informed that other than 3 items, nothing was warrantied after the 1st year. They have such a poor warranty policy that I will NEVER buy their products again.

Everytime I use the self-clean cycle, the over door locks. The first time this happened the oven was just three months old. The most recent time happened last week. Nothing on the panel works, we are unable to cook anything.

New house, new cook top. It works fine, but it is missing the little rubber feet that the grilles sit on.

As Steve of Gilbert AZ (05/31/07) reported, I purchased a high end Oven on the bottom and Microwave/Oven on the top, Model KEMS308S. I called customer service and they told me I needed service to change a light bulb. I find this to be absurd.

We purchased a Kitchenaid Superba built-in oven in September 2001. The door hinges failed in 2004, again in 2006 (repaired in January, 2007), and again on July 5, 2007. The first repair was $150; the second repair was $162, and now we're facing a third repair...all repairs were by authorized Kitchenaid repair people (I called the local service person 7/5/07 & left a message that the hinges had failed again. It's 7/11/07; he has never returned my call). I contacted Kitchenaid about both previous repairs and never got a response. I will never buy another Kitchenaid appliance.

This is now our second repair of this Kitchenaid Superba slide-in gas oven. It is two years old and repairs are now at $700. My appliance repairman says that Kitchenaid does have quality problems but it keeps him in business!

We have double Kitchenaid ovens and after cleaning the lower oven recently, the lower oven did not heat up after the cleaning. The repairman exclaimed that we were lucky that the door didn't lock and doubly fortunate that the upper oven didn't stop heating as well. He gave us options: replace the part with the same one or, smile, install a thermal cutoff that resets after the oven cools. We opted to replace the thermal cutoffs (part #279769) on both ovens. $26 for each cutoff and labor of $116.

In November 2005, I purchased new a Kitchenaid Architect Series 30-inch built-in microwave combination oven, along with a Kitchenaid 5 burner gas stovetop, refrigerator. Within 8 months of installation, I had to have my home warranty company come out and repair the refrigerator. Last week, for the first time, I used the self-cleaning feature on my oven. Two hours into the 3.5-hour cleaning program the oven panel went completely blank, everything shut down.

I own a KitchenAid Superba Stainless steel, Architect Series microwave/oven combo unit purchased in 2004. Three weeks after the microwave warranty expired (the unit was seldom used as I travel frequently), the internal light failed. After calling KitchenAid Customer Service I was informed a company would need to replace the bulb as there were no approved consumer fixes. After calling local Service companies it was determined a minimum callout charge of $75 was the norm, followed by labor to replace the bulb AND the cost of the bulb. Total cost (approximately) $115.00-$120.00 FOR A LIGHT BULB!

I purchased a Kitchenaid stove in March. Upon delivery the broiler pan was not included but a redemption form for the Broiler Pan, Broiler Grid and Roasting Rack was included saying that a complimentary one may be ordered by phone. I called and ordered it on March 29, 2007. I was told that there would be a $15.00 shipping and handling charge for this. I was told I would have it within 2 to 3 weeks.

Superba Built-in Micro/Oven Combo Model # KEMC308KSSO. Micro Oven door springs break. Service charge alone is $129.00/call plus parts.

Purchased the $1300.00 KUDS01FLSS Kitchenaid Superba Dishwasher in Jan 2005. It has had several malfunctions/breakdowns, to the point that it only looks pretty in the kitchen and barely is used (occasionally between repairs). Contacting Kitchenaid/Whirlpool gets no help other than scheduling the repair visit. The Kitchenaid/Whirlpool contact person, who is the customer service and complaints person was mind bogglingly unhelpful - I explained we have numerous Kitchenaid products (at least 6) - the show of loyalty and plea for help got nowhere.

Kitchen Aid Stainless Range Hood Microwave Model KHMS155LSS-3 is already having a second call for repair. The first repair was done within the 1st year of the warranty. The second repair is being done 5 months after the warranty expiration. However, it's the same problem and Kitchen Aide indicates I will still owe labor. I have a recurring problem that I don;t want to continually pay for.

Kitchenaid Superba Oven Model KGRT607HBS6. Oven panel circuit board failed just before the 5 year warranty expired. We had to pay for repair labor charges, twice. The oven cleaning cycle will not work, and gives an error code. One of the oven light glass covers is cracked. The top burners are designed so that only one burner is large, and the other 3 are each a reduced-size design.

My Kitchenaid double oven Model # KEBS207DWH6 has been a problem since I purchased it approx 6 yrs ago. The steam coming from the vent under the plastic handle and control panel discolored terribly. It was uncleanable and I had to make multiple calls to Kitchenaid to honor my warranty. They finally replaced it but, of course, the next time I cooked, the problem arose a second time. Kitchenaid would not honor their warranty saying it was only cosmetic.

Thought I was getting top-of-the-line appliances when I purchased KitchenAid. I have never been more disappointed in my life.

I had the classic door will not open after the clean cycle. All digital controls are no longer operative for the oven. Being a technician, I pulled the center back cover off the oven. I found that that the latch for the door looking rod had completely melted. The rod that locks the door travels from the front of the oven door all the way out the back of the oven and bends up 90' do protrude through the plastic catch attached to the lock solenoid. It appears to me the rod becomes so hot during the cleaning cycle that the heat transfer's through the rod to melt the plastic catch on the solenoid. I removed the solenoid assembly , then cut off what was left of the plastic catch, and simply remounted the assembly. All oven controls now work correctly except the self cleaning feature. The door lock rod needs to make a micro-switch when rotated by the solenoid.

I have purchased two KitchenAid double wall ovens. After the first one failed, I was committed to replace it with another KA as I was limited by the cut-out, and a small kitchen. Both ovens have the same design flaws. After the clean cycle, the door will not open. The latch remains in locked position. I have found that every time I wish to open the oven, I must slide a business card to disengage the lock.

3 MONTHS ago our oven was looked at for repair. We were told in Jan./07 that the part was the motherboard and would take 2 weeks to ship from USA factory. Service has been unbearable and unacceptable. I called yesterday and spoke to Wilamena in the Mississauga office, and surprise my part was miraculously in and would be installed today between 8-4pm. I called them at 5:00pm and they doled out some hogwash.

I have repaired my KitchenAid Duel-fuel range 3 times in 4 years. The computer has never functioned as it was supposed to. Even after being replaced twice, the oven controls will not even start the bake cycle. I'm done with KitchenAid for good.

We bought this oven in early 2004 from Sears (now K-Mart). We bought it because of KitchenAid quality and its features, mainly the Sabbath mode. We owned a similar model when we lived in Colorado, and loved it. We bought it from Sears because of their nationwide service. Now, after 3 years of heartache with this machine, we've had it. This machine craps out on us almost every time we use the self clean feature, certainly every time we self-clean before an important holiday. This time, it happened yesterday, Friday March 30, 2007, while we were preparing for Passover. We have children and grandchildren coming in from around the country. We need to feed them for the next week. No Oven.

KitchenAid Architectural Series Stainless Steel Wall oven and microwave combination, model KEHC309JSS05 ($1800.00). The drop down microwave oven door hinge has broken so the door just drops down if you do not hold it to ease it down. The oven is less than 2 years old. A call to the local service repairman informed us it will be at least $175.00 to repair it. The repair company are very familiar with these ovens and told us the metal used in the hinge mechanism is defective and they have been repairing these defective parts consistently.

We replaced our oven 6 years ago with a top of the line "architectural grade" Kitchen Aid electric oven. Every time we use the self-cleaning mode, the oven will not heat up for use. We have replaced the bake element every time we want to clean it. We cannot clean our oven the way it’s supposed to be used without an expensive repair bill to remove it and replace the element. This has been going since purchase and we paid $1800.00 for this oven!

I bought my stove KESI901PWH00 in June 04 and it has broken every year since. The first time the oven would not shut off. I had to program the timer to get it to shut off. By the time you get A&E to come out and then they have to order the part it can take 2 weeks being without an oven. The next year the blower went. I notice that my front burner wasn't working right. It was wired backwards. Today my oven won't work.

My oven, approximately 10 months old, smelled as if plastic was burning in the oven. It burned my eyes and set off the smoke alarms. I checked the oven for possible problems, but I saw nothing. I had not yet used the self-clean cycle. When I tried the self-clean cycle, the smoke and fumes were horrible and I had to shut it off.

This is the second year in a row that our KitchenAid electric range (Model #KESI901PWH01) has lost oven capabilities for the Thanksgiving holiday. We are now replacing the Membrane switch (control panel) for the second time and KitchenAid customer service gave us the same runaround about having it repaired by their service provider. We have already gone a week without cooking capabilities, and now the want to extend that another two weeks.

KitchenAid Wall Oven, architect series, 24 stainless was purchased November 05. First use of self-clean function was November 06. Oven is now locked closed and will not function at all. I can't even remove it from wall, as I can't open the door to get at mounting screws.

My husband and I purchased kitchenaid appliances which included a 5 burner cooktop, double oven, microwave, dishwasher, compactor and front load washer and dryer. To date we have had to have the fan replaced in the microwave, the fan tightened in the double oven, the washing machine developed a mildew smell and we were told by the technician that this happens because water sits in a pan or line so he told us we had to throw a cup of bleach in every few months to prevent the smell from coming back.

On October 20th I received delivery of a KitchenAid dishwasher (model#KUDI02FRSS), microwave (model#KHMS155LSS) and oven (model#KGSS9077SSS) from Jem Appliances in Whippany, NJ spending over $3000.00 on KitchenAid products. That evening I went to use my new oven and found that it did not work, received an error code F3E3 (meat sensor probe). Since it was a Friday, I now had to wait until Monday to contact KitchenAid. When I contacted KitchenAid first thing Monday morning and asked them to replace the broken stove with a new one. They told me they could not do so and would send a technician.

I purchased a Kitchenaid wall oven/micro oven combined unit (model #kemc378kwho). I had a similar problem in that the fan blades on the oven came in contact with the housing causing a squeal like a jet engine taking off. After 8 months and 5 replacement fans, they replaced the entire oven. Now, I have a problem with the meat probe. There is this option where I plug a probe into the oven and put the other end into a roast. I set a temp and the oven turns off when the probe temp is the same as the entered temp. I have never used the probe but the oven says the probe is plugged in. I have tried plugging in and then removing the probe; I turned off the power at the circuit breaker; and I tried to clean the jack where the plug plugs in. Kitchenaid will only schedule service at this point. I asked for repair manuals and they are not available. I cannot afford service at this time but I need a working oven for Thanksgiving.

We bought a KitchenAid convection oven and stove over a year ago. After 1 month out of warranty, I wanted to self clean before going on vacation. I used the quick clean cycle but an hour into it the whole oven shut down. There was nothing on the digital panel and the oven door was sealed. I had used the self clean normal cycle months before with no problem. Anyway, it has been 4 repairs later. Each time the oven works great but when I self clean the blower, thermostat, and sensors go out. Now I have to try and deal with KitchenAid since this seems to be a design flaw or just a lemon. Wish us good luck and watch out for that self cleaning!

In mid-2004 I purchased a KitchenAid Architect series combo oven/microwave. When the light in my microwave burned out, I could not figure out how to change the bulb so I called service for help. I was told a technician must come out and change the bulb, owners could not! I asked about charges and was told the minimum charge is $65 and maybe more depending on how long it takes to change the bulb.

We moved into our newly-remodeled home in June 2005. Since then, we have had problems with the cleaning cycle of our Kitchenaid oven. Each time we clean the oven, something happens which blows some sort of fuse and the oven will not heat up.

We were so excited about our new Kitcheaid gas stove when it was delivered. But then we found that the most powerful burner, with up to 15,000 btus, took over half an hour to boil a kettle of water!

We have a KitchenAid Superba Stainless steel microwave/oven combo. The Thanksgiving turkey got burned up because of a faulty latch mechanism. The plastic latch melted. The circuit board has gone out 3 times. This stuff is complete junk. We should have gone ahead and bought the Viking.

We have the pleasure of owning one of your stoves .You have one problem with the enginering of the thing.When you try to turn it on it won't go on and if you accidentally bump against the knobs slighty, the stove comes on by itself. This factor can cause one's house to burn down when gone unnoticed. It should take a positive amount of preasure to turn it on .I would think that a company with such highly trained engineers can rectify this defect.

I have had problems with the kitcheaid wall oven model KEBS208DBS10 since at least 2001...Numerous parts were replaced repeatedly. Last year the oven was almost rebuilt with parts (at this point i had purchased an extended warranty since the oven had been so unrealiable) and was told by kitchenaid that if the problems repeated themselves they would replace the oven..NOW they have no record of stating that and i am having to have service again to again replace the same parts.

I'll just add my statement to all the others. My 2 yr old Superba stainless steel, expensive Kitchenaid model #KUD501DJSS0 is a piece of junk! We have had at least 15 service calls, replaced the door seal twice, the electronic control panel once, unjammed the grinder twice, replaced the nonfunctioning heating coil, the inside metal door panel, etc etc.

My contractor installed a Kitchen Aid combo microwave/oven in the wall of my kitchen in 1998.

Six years ago, I purchased a built-in double oven from Kitchen Aid. During this time, I needed to replace the hinges four times. When I clean the oven, it blows the computer and it needs to always be replaced.

In March we purchased a KitchenAid Ceramic top electric range from Sears. Just past the 30-day return period, two top burners stopped working. A repair person came and replaced them.

KitchenAid slide-in gas range, model#KGSA906PWH00 purchased 6/16/2005 has had several problems.

I purchased a Kitchenaid Convection Oven freestanding range from Sears in mid 1998 (Model 666KGRT507 FWH1). It was expensive. There is apparently insufficient or no gasketing at the front edge electronic/burner control panel on this model. In early 2004 approximately 1/2 cup of water spilled on the cooktop surface during cooking. Some of the water made it to the front of the cooktop, ran to and flowed (seemingly unrestricted) under the raised edge of the front of the cooktop.

The light in the oven of our 10 year old kitchenaid stove was connected to the main circuit control board without a fuse. We learned that the fuse had simply been bypassed with a wire. When a light bulb became loose and my husband tried to remove it, the bulb separated and it caused a direct short to the circuit board and destroyed the whole board. Total loss of function for the oven and the visable control area (lights,timer, programs) resulted.

In 1999 we had a KitchenAide double wall oven installed. The unit cost over $2500.00. It worked fine for 5.5 years. Then, during a self clean operation (done several times previously) the electronic readout went blank and the unit kept heating until the surrounding cabinets were too hot to touch. Had we not caught the problem in time, the house would have burned down. KitchenAide says the unit is out of warrenty and they offer no help. I will never buy another KitchenAide product again.

While cooking dinner on my KitchenAid gas/convection range model #KRGT607HBS6 not quite 3 years old. The glass backsplash exploded into our dinner. What kind of glass would they use that would do this? The product is poorly designed! If you're actually using it to cook with say one fry pan and two pots as once, there is no room on the surface. Your pots touch the glass backsplash. I'm talking about normal sized 12 inch frying pan and 4 quart pot. Nothing big.

Shortly after I purchased my KitchenAid Thermal Convection gas freestanding range model YKkGRT507 to the tune of 1500.00 dollars, I thought I had my dream stove. In less than a year I had to have the repairman out when the oven would not work. We waited a week with no stove and then the service man came without the right part and had to order it. About a year after that the control panel wouldn't work and had to have another service call. About a year later I had to have a spark modulator replaced when the burners continued to pop and snap for hours.

On April 14, 2002, I bought a KitchenAid gas range supposed to be one of their top of the line models. It has a computerized system for the oven. As of last night, I have had to unplug the range due to computer failure. Sears told me that they will have someone out on Thurs, May 9, 2002, to SEE WHAT THEY CAN DO. I requested to have someone sent that knows the aspects of KitchenAid products. They said they will try!!! In the interim, I can't use my oven!!! This gas range isn't even a month old. I would like to lodge a complaint to KitchenAid about this. Thank you for your time.

While placing a pie in the upper oven, some of the filling spilled, dripped down on the oven and then dripped into the lower oven door. The spill now has run down the entire front glass of the lower oven and there is absolutely no way to clean the mess other than to call for service to come and disassemble the door. This is a tremendous design flaw in that the slightest spill will leak into the lower door every single time.