KitchenAid Stoves & Ovens Reviews

I bought a KitchenAid double wall oven in January of 2009. The model number is KEB527SSSo2. The only reason I bought this brand was because they were the only ones that made the smaller model that would fit in the same space as my old Thermador. About a month after using it, I was broiling something in the upper oven when the glass panel on the door exploded. There were shards of glass both in the oven and on the floor around it. I called PC Richard, the place I bought it, and they gave me a hard time for about a month. First, they wanted to just replace the glass and wanted me to reach in and clean out the broken glass. Then they wanted to replace the door. I felt I didn't want a repaired oven when I had just bought a new one.

My husband and I build a new home and purchased all KitchenAid appliances for the kitchen, including a range and a wall oven, model KEBK101SSS02 in August 09. A shocking amount of heat comes out the front of both the range and wall oven, but the wall oven blasts an unacceptable and dangerous amount of heat. Both Metro Appliances and KitchenAid have sent out techs. The tech sent from KitchenAid had a heat meter that calculated the heat from 6 feet away, that is behind my cabinet and granite island at 180 degrees after 15 minutes, with the oven set at 400 degrees.

We have an approximately 5-year old KitchenAid Superba convection oven, and the glass backsplash suddenly exploded while boiling water on the range. Backsplash completely shattered. I received a minor burn on my arm when I dropped a plastic utensil into the pan of boiling water when the glass exploded.

I too, like many others, had the KitchenAid self cleaning oven become disabled after using the self cleaning function the first time. Just like the others, the electronics fried and the door is permanently locked. Unfortunately, I did not use this function until the warranty had expired and, had I known about this potential issue, I would not have used the self cleaning function. Upon researching this issue it has become apparent it has been a design flaw for many years and KitchenAid should have warned of this potential problem. I don't what is being done but KitchenAid does not appear to stand by their products. I will never buy a KitchenAid product again.

Our Kitchen Aid Electric Oven (KESC307BWH6) came with house when we bought it in 2000. It is approximately 13 years old. The oven door hinges failed, approximately 1 year apart. I purchased replacement hinges through Sears parts, and replaced them myself. I had to disassemble the oven door, but had diagram. The attachment holes lined up properly, and door reassembled easily. New hinges do not allow the oven door to close completely. It appears that the mounting arms that mount the door to the oven body, are very slightly shorter than the original, causing the door to remain open, approximately 3/4 inch at the top, and allowing heat to escape. The door can be held closed.

I bought a KitchenAid Architect Series II electric convection oven from Sears on Dec 26, 2008 and had it installed on Jan 15, 2009. I used the "self cleaning" function for the first time on Monday, Dec 21, 2009 and the oven turned off and wouldn't unlock and the control panel went dark. I contacted the repair service contracted to Sears and they set up a service appointment on Dec 22. The repair lady ordered a fuse and set up another service to install it today, Jan 2. Luckily, the part arrived today!

I have a gas range that is almost 5 years old. I used the self cleaner today, and after about 1 1/2 hours, power was lost to the oven and the door is locked. I called KA, and they may cover the parts but not the labor for a tech to come out. There are thousands of complaints for this. They need to do a recall.

Thirteen months ago, our kitchen was remodeled. We installed the KitchenAid double oven. I was preheating the lower oven to 300 degrees while preparing Christmas cookies. I was standing next to the oven when I heard a loud explosion. The glass in the oven door had exploded all over my kitchen! It was only heated to 172 degrees! What in the world happened?! I have never experienced anything like this before in all of my years of cooking.

While using the self-cleaning setting on the KitchenAid Pro Line dual fuel range, model #KDRP407, the breaker tripped. After resetting the breaker, the display remained blank and the door was locked. Upon investigating this issue on the internet, it appears this is an continuous problem. After reading all of the complaints about the range's self-cleaning issues, I'm surprised that KitchenAid has not at least found a correction to the problem or contacted the owners to prevent them from damaging the units. This sounds like a lawsuit in the making - I'm in!

Seven months ago, we purchased a KitchenAid double oven. One night, we ran the self-cleaning and after 1.5 hours, the glass door blew into small pieces. It shattered all over our kitchen. Thank God we were home to quickly turn off the self-cleaning. We have a two and half year old who could have been hit with shattered glass. I wish a law firm would file a class action against KitchenAid.

On the self-cleaning cycle, the over temp sensor trips, shutting down the whole range. This is a very common problem with this gas range and requires a service technician to install a new one. It has taken us about a week to get service from Sears. In talking this issue with many friends, I have found 7 people who have the same range with the same problem. An appliance company in Vancouver, BC called Trail Appliance has (it appears) come up with a solution - a larger capacity cooling fan. Their solution appears to be working. I have passed this information on to Sears and have yet to get a response back. There should be a recall on this range.

I purchased a KitchenAid range in 2006. Since I purchased it, the oven has not worked correctly. It stops heating and eventually an error message of "lost communications" appears. I bought the extended warranty thinking I would be covered. Well, KitchenAid sends out repairmen alright, but the problem cannot be fixed. I have had over 30 service calls and you would think the warranty company would have replaced it under the lemon clause, but no. They keep stating it doesn't qualify, although the service rep has told me he has never seen an account with as many service calls. I suspect the warranty company has some arrangement with the service company because no serviceman will declare it a lemon. One serviceman told me "we can't do that." It's a scam. Anyway, I will never buy another KitchenAid product again. My refrigerator, which I also bought in 2006, just needed a new ice maker motor! KitchenAid is supposed to be a superior product, but I have had better experiences with lower priced brands. I purchased a $3,000 oven I cannot use.

In the less than 5 months since we purchased our "Classic Commercial Style Dual Fuel Convection Range" the service man has refused to correct the grossly inaccurate temperature reading (probably about 50 degrees out). The self-clean function shut the entire oven down and we waited about 6 weeks for repair, and the labels on the front panel have been wiped off with soft cloth wiping down only.

In May of 2009, after using the self-cleaning feature on my Kitchen Aid stove, my oven would not work. I called a service company associated with Kitchen Aid, Aptco Appliance Service. The serviceman determined that I needed the clock board replaced. He replaced the clock board on June 02, 2009. On Dec. 09, 2009, my wife again put the oven on to self-clean. She did not use the oven until Dec. 14, 2009. When she tried to turn the oven on, we had the same problem as we had in May 2009 - no heat in the oven.

The first time we used our self cleaning oven, it overheated and blew the fuses and wiring. KitchenAid authorized repairman recommended we don't use the self cleaning function of the oven as this is a constant problem with these ovens.

Our KitchenAid single oven model #KEBC177KSS0 has failed after running the self-clean feature. We are advised the thermal fuse blew out due to the high temperatures during the cleaning cycle. Upon research on the internet, I find thousands of people with similar KitchenAid ovens having the same issue. I contacted KitchenAid via email and they told me to contact one of their repair referrals and said they could do nothing for me. In my opinion, there should be a recall or free modification to the unit as we can no longer use the self-clean feature. Consequences: $180 for the part and technician to install, not to mention we paid for a self-clean feature on the oven which we can't use.

Before we purchased the range, I asked their customer service department, which owned the company now. I was told that it was owned by the original KitchenAid company. Now, I find out that in 1986, they were purchased by Whirlpool. We then purchased our KitchenAid range (Architect model), which was delivered in December 2005. The stove was installed with the logo upside down. The whole door was replaced. Switches on double burners faulty. One does not work at all; the other two work occasionally. Burners turn on at the slightest touch. Oven panel was replaced.

I purchased the wall oven (KEBC177KS) in February 2007 and my first cleaning was in May 2008 and subsequently, my oven would not work. I reported it to The Brick (J. Cawley) and to KitchenAid, Whirlpool and received no reply from either. I did obtain the phone number of The Brick's repair service and called them and the technician knew exactly what the problem was and ordered what he described as a new thermostat. He explained that when the oven is cleaned, the temperature does not cool down and blows the thermostat. He suggested I buy the extended warranty and so I requested it and was refused. I had thermostat replaced at no charge.

As an update to the post below, I received a call from Whirlpool's executive office today and they are paying for the parts and labor. I bought the KithchenAid built-In oven (Model: KEBC171) and I have had this oven for 1.5 years. I tried to run a cleaning cycle for the first time tonight. However, the oven is now inoperable. Not a surprise if you google it, as this seems to be a known defect that KitchenAid is doing nothing about. I find this completely unacceptable and cannot believe they are getting away with this.

I bought this KitchenAid range in 11/2004 from Hawthorne Appliance in Rochester Hills, Mich. with an extended warranty through them. I have never been able to do an oven cleaning cycle, even the short one without the oven completely blowing the breaker, which turns off the breaker and locks the oven door closed. The thermostat, fans and control boards have been replaced numerous times with the same result. A few of the times it was repaired are: 1/3/2006 by A & E Repair, 11/2007, 11/2008, 4/2009, 8/11/2009 by Appliance Repair Guys, Inc., 8/26/2009 by Appliance Repair Guys, 1/3/2006 by A & E Repair, 12/4/2008 by Doc's and 5/5/2009 by Doc's for thermostat, breaker, blower. There are many more times I can't find my receipt or the record of it disappeared.

I bought a KitchenAid stove and had it replaced once as the oven didn’t seem to cook food. The replacement stove needed to have thermostat replaced within a couple of months. Well, it still doesn’t cook, even though the thermometer says its temperature is correct. So, unless I cranked the heat up over 400, it does not cook food even on convection. I don’t think I should have to crank the heat that high, but it’s the only way it will cook. It’s now four years old. I should have complained sooner, but I was told it was fine. Now I hear there have been other issues with the thermostat.

We have a KitchenAid Model # KGSA906PSSOO and the interface control board has been replaced three times in 3 years. The last one lasted 3 months. We used our oven 8 times and the same symptoms started as before. It would just stop heating up. When I called KitchenAid, they were going to send out another part but not pay for the labor to install it even though this was the 3rd panel to be installed. We had to pay 3 times for the labor and take time off from work to wait for repair. KitchenAid should just recall this product since it does not work properly.

I just cleaned my oven this weekend and now it will not heat up. This is the 2nd time I have had to replace my thermostat in the oven. Each time I clean the oven, the thermostat overheats and the oven will not work. At first, I thought it was just an issue with my oven. Now, I see it is an issue with KitchenAid ovens. My local repairman said the thermostat is in a bad location in the oven. Since it is obvious that this is an issue with this oven, why won't KitchenAid recall the oven and give us an appropriate solution? I cannot continue to pay a repairman to fix it. Why have and pay for a self-cleaning oven if you can't use that feature?

I purchased a KitchenAid gas range (model KGSS907SSS). Once installed, hooked up, and plugged in, an error code came up saying door was locked. The tech had to come out and replace the door part. Now, the valve has blown and no gas was getting to unit. We got a second call and we haven't even used it yet. We're trying to return it.

Self-cleaning function kills oven. We have a KitchenAid wall oven, model #KEBC107KSS03, that was purchased in 2004. We have two ovens so we do not use it every time we cook; and out of the 5 years, it was only used no more than three years due to the fact the home was vacant for two of the years. We bought a home warranty with the house a little over a year ago. We used the oven for a couple of months and then used the self-cleaning function. It cleaned wonderfully; however, when we went to cook in it the next time, it did not heat up.

I purchased a KitchenAid gas range in 5-2005. I ran the self-cleaning option last week and the oven door will not open. The panel does not work, completely inoperable. I found all the complaints about KitchenAid's ranges doing this, and all the company has to say is we only have 2% complaints on our products. They are shipping me the thermostat at 50% off, but I would never buy another KitchenAid product again. It should be a recall but it seems to be their "call".

PF appeared on range control. In attempting to reset my time on my electric range, it would not reset and an E1 F1 appeared. I called the 1-800-422-1230 phone number listed in my Use and Care Guide manual, speaking to Angie concerning my range problem. KERC500HWH3 and s# 1ml2112481 was provided. I explained my son was an electrician, could he install this part, or did I need to call a repairman. She advised me the part needed was $345.00, but she could send a repair part at 50% off with a $12.10 shipping charge and $18.99 sales tax charge for a total of $203.96. And yes, the part could be installed by my son. The part would come within seven to ten days by FedEx Order # **.

We have a KitchenAid Superba double oven as installed by the builder in 2006. I came home to find the power off in our neighborhood. The power came back on and tried to turn on the oven to preheat, but I noticed that the self-clean oven latch was in the lock position. I was still able to open the door as it had not latched onto the door; however, I cannot use the oven, get the latch to retract itself, or get the oven lights to turn off. I called KitchenAid in the hopes that it would still be under warranty only for them to tell me it's not (big surprise!) but that they can refer me to a repairman in my area. After searching the Internet for a possible solution, it appears I'm not the only one with this problem. Please, lawyers, look into this situation as KitchenAid is refusing to do anything about what sounds like a defective product.

Our gas range (Model: kgsa906pss00) oven shuts off while in operation. Error message comes up and operation completely stops. I've had a service tech out three times. The second time, he replaced the keypad and electronic board - still had same problem. On the third visit, the tech lubricated some connections to the board. Now, the oven still has same problem and it doesn't work!

I'm trying to write a letter to KitchenAid with a copy to go to the CEO. However, it appears they have made it pretty impossible for me (at least) to find an address for the Main administration.

As many others have reported, we have experienced problems after self-cleaning with our KitchenAid double wall oven. We now manage without this feature because we are hesitant to be without the oven while awaiting repairs. However, we can't do without the ability to close the doors! We live in a parsonage house (a clergy benefit for service to a house of worship) which was empty for 3 years and had been remodeled 2 years prior. We had no problems with the oven for the first 18 months (age of oven: approximately 7 years) and then the lower oven door began to pull away from the oven. Eventually, the oven wouldn't run because the “close door” message would come on.

We purchased a KGRS807SS Architect Series II 30" free-standing gas range on 6/16/07 at Expo in Paramus, NJ. On Thanksgiving Day 2008, with the turkey in the oven, it sent an F2E1 error message (keypad is stuck) and stopped cooking. I had 17 guests coming for dinner and had to borrow my neighbor's oven to finish roasting the turkey before they arrived. Needless to say, this was most inconvenient. On 12/01/08, we had an appointment with a KitchenAid sponsored service man from A&E Factory Service. He ordered the replacement part, the computer touch keypad. We paid $150 for the service repairman to do the installation. The touch key pad was under warranty so we did not have to pay for it.

I purchased the KitchenAid gas range KGSS907 7 months ago. I used the self-cleaning cycle for the first time last night. The oven keypad went dead and the door remains locked. Apparently, a huge problem with these ranges, do not buy one.

We had the key pad on our gas range model # KGSA906PSS00 repaired yesterday as it was covered under warranty (about 3 years old). The repair serviceman said the electronic control panel had gotten wet at some time and he replaced it and we did pay for his time and labor, but the part was covered. Ironically enough, last night our microwave started up on its own and went to 'pan heat' mode for 2:59 minutes and luckily we were here because it got quite hot!

I have had this KitchenAid built-in oven (Model KEBC171) for 1.5 years and tried to run a cleaning cycle for the first time tonight. The oven is now inoperable. Not a surprise if you Google it as this seems to be a known defect that KithchenAid is doing nothing about. I find this completely unacceptable and cannot believe they are getting away with this.

The first time I used the auto-clean function on the oven, all of the electronics went dead and the door stayed locked. The repair person said that the high temp sensor had burned out. I called KitchenAid to ask that they pay for the repair. They directed me to try to find the serial number which is nowhere on the oven. Since I can't find the number that they did not put there, they can't help me. I'm out of luck - this after having to replace the ice-maker on their fridge after two years. I'm infuriated with the poor quality of KitchenAid products and customer service personnel. This has cost me $192 for the repair charge.

I will never buy anything KitchenAid again. I thought I was upgrading when I decided on all KitchenAid appliances in our new house. In 2 years, the dishwasher has gone out twice (electrical problem), the refrigerator went out for a while, and now it’s the oven. Like everyone else I used the self-cleaning oven for the first time and now the electrical is not working and the door is stuck in the closed position. I just called and spoke to a rude person at KitchenAid telling her they should pay for this since it is obviously a defect. She said they would not and she, of course, acted like she had never even heard this complaint before. I told her to go online and she will see plenty. I don't know what to do next, but I am not through with them. They need to pay for this defect and have a recall. This sounds like it could be a fire hazard. What can we do?

My KitchenAid double oven has failed twice when using the cleaning cycle. I avoided using the cycle after the first cleaning (which cost me $150 to repair as it was the thermal fuse). Four years later, I decided to use the cleaning cycle again. It's the same thing. Oven does not work now. I have seen hundreds of complaints on the same item and called customer service, who said it was not a recalled oven and they were not responsible for this failure. She even said that the life of the oven was over at 12 years! Amazing!

We remodeled our kitchen in 2006 and installed a KitchenAid Double Wall Oven KEBC207KSS. I have self-cleaned the lower oven twice and both times, after cleaning, the oven will not heat. Fortunately, this appliance is still under warranty, but it is obvious from the other complaints that KitchenAid will not remedy the problem by recalling the appliance. I will never purchase another appliance from KitchenAid again. Fortunately, the upper oven continues to heat after heating.

I purchased a "commercial line" KitchenAid oven in 2006. The electronic board kept going out four times. The power burner would not light correctly, igniter went out twice and generally, the oven has been out of service practically as much as it was in service. I was told two different times that the oven would be replaced if it happened again. When it finally looked as though they were going to hold to their word, they sent another replacement part (2 weeks after the initial service call). I have been without my oven for 4 weeks at this point. I called Whirlpool and was transferred to their "Exchange Department" to see if we qualified for the "Participation Program", which in essence is you participating in paying a percentage of what you originally paid for your appliance in order to have a replacement.

I bought a 27" KitchenAid convection wall oven and found a cosmetic defect in the stainless steel door. A replacement was ordered only to find the same defect. I went into an appliance store in the US to see a display model with the exact same defect. KitchenAid/Whirlpool gave me the run around for sometime. The bottom line was that although there was a defect in the cutter/stamping machine wherever they are manufactured, they were not prepared to take any corrective action. In other words, get lost.

i bought all KitchenAid's top of the line appliances for my kitchen. When I moved, the oven door got smashed; so I called KitchenAid to order a new one. KitchenAid referred me to an authorized dealer for parts.The part was installed but soon after using my oven, I noticed food baked on the glass but on the inside of the glass. This problem never occurred with the previous door that I cooked with for almost a year. Finding this unusual and unsightly for such an expensive range and having no way to clean it, I figured it was a faulty part.

I purchased a brand-new KitchenAid range (model #KDRP707RSS01) in March 2007 for the move to our new home in April 2007. I purchased the unit from Best Buy and purchased an extended service warranty. Then in November 2007, I put the oven through a self-cleaning cycle. After that, the oven would not operate. It would no longer heat. I called KitchenAid and had the unit repaired under warranty. Apparently, the issue was a thermostat, and that because of the high heat of the self-cleaning feature, it gets tripped, making the oven inoperable.

The first day of owning this home, which was built in 2004, we looked inside the KitchenAid oven (model KGSA906PSS00, serial # XR5116993) and determined that it needed cleaning. We turned on the self-cleaning feature. A few hours later, my husband discovered that the front display panel was blank and the oven door was still locked. After doing some research, it was determined that the thermal fuse had overheated. We called KitchenAid and they told us that it's a common issue, but yet they would not pay for the replacement of the part. Although the replacement part is approximately $50, there's no guarantee that it won't happen again. It's amazing to me that KitchenAid has not stepped up to either recall these ovens or at least come up with a solution to fix the problem so that it doesn't keep happening. KitchenAid's reputation is trash as far as I'm concerned.

My self-cleaning convection oven, purchased on 7/07, blew out the thermostat on the very first cleaning. After researching online, I found that there was an inherent problem with this KitchenAid oven part. After the repair, I became fearful of using the self-cleaning feature. Every year, I would buy and extended warranty. I used the oven primarily for baking and never used it for meats or other greasy foods because inside air vent would dump the odors into the kitchen. On the second cleaning, there were no problems. On the third cleaning, feeling more confident that the oven was working properly, I left the house and returned 45 minutes later. Upon opening the door, I was alarmed by the strong smell of burning electrical insulation. The kitchen was unbelievably hot. In fact, the whole house was hot.

I purchased a KitchenAid wall over (Model # KEBK101SSS00). When I clean the oven, the fuse blows and the oven will not work. This has happened twice and I have only had the oven for two years. I fortunately have American Home Shield's warranty service, but it is very frustrating to have to call them every time there is a blowout of a fuse. That is what they told me the first time. It costs me $60 for the visit when they do repair anything in my home. I am going to contact KitchenAid to put my two cents in about this matter. I see others are having the same problem.

I bought brand new KitchenAid appliances for my new home. The oven model #KEBC107KSS03 has a design flaw. If you use the self-clean feature, it heats up to a temperature designed to clean, which burns out a fuse in the back of the oven intentionally designed to burn out at those temperatures, which then only allows the stove to be a $1600 digital clock as nothing else will work. The repairman stated he thought it was a safety feature to prevent fires, but then the stove should have been designed to bypass that fuse during self-clean cycles. In spite of thousands, if not hundreds of thousands of complaints, so far KitchenAid denies there is a problem.

KitchenAid range model # KESA907PSS00 problems. I have this range that is 3 years old and I have told KitchenAid of this problem in the past with no solution. On Wednesday, June 10th, 2009, 3 days ago, it almost burned my house down. The other day, I had a kitchen fire. The knobs are placed in the front of the unit where they are easily bumped into when leaning up to it or bumping into it. When they are bumped in the slightest way, they turn the burner on. Well, this time there was a plastic salt/pepper shaker touching the burner and went into flames. I have a lot of smoke damage in my house because of this. My son heard the fire alarms go off and ran upstairs filled with smoke and dumped water on it to put it out. Our microwave above the oven is damaged as well.

I bought what I thought was a top quality product. It turns out it's junk. The oven has not been working since December 17th, 2008. It's now April 19, 2009 with no end in sight. I will never purchase KitchenAid again. They do not stand by their product at all.

I bought a KitchenAid Stove, Fridge and Dishwasher in Dec. of 06. The fridge moans, groans and makes a rattle noise loud enough that people ask what the noise is. The stove has issue with cooking properly at desired temperatures and has small detail items failing and falling apart. The dishwasher is junk. I am paying for repairs on appliances that cost nearly $8000. Do not buy KitchenAid. Read the reviews online. Our household has 2 people in it and the appliances are not used that often. They should have performed far better, and for the price, this is utterly ridiculous!

KitchenAid gas on glass cooktop (model: KGCT305GWH) burner grates - These appear to be porcelain finished cast iron, one on each side to cover 2 of the four burners. The problem is they crack at the corner bends after about three years of use. I've gone through two and at over $100 each, I feel I am buying a product with a built-in design flaw.

After reading the complaint in this website by Anna of Bellevue WA regarding her stove top and her disappointment with the CS of Kitchen, I was concerned. My problem was similar in that my grill also had a crack. I emailed KitchenAid CS, gave them the Model number and Serial number of my unit, explained my problem and signed off saying that I expect them to handle the situation in a professional way (then I kept my fingers crossed before submitting). I came home the same day and found that Tara (Customer Service Loyalty Team) had already replied saying that she has sent the replacement piece to arrive in 5 to 7 days at no charge and has scheduled an appointment for a service person to come and see my unit in 6 days. So far, I'm pleased with the service. Let's see what happens in 6 to 7 days.

The door hinges of my KitchenAid 30 wall oven (model KEBS107DSS9, serial XK4401144) do not support the door and need to be replaced multiple times. Using the self-cleaning feature, it blows thermostat making it unusable. The parts have been on backorder for over 4 months and they do not know if they will ever be available.

I purchased KitchenAid Superba KEBS277SSSOO for $3K+. Upper oven doesn't heat well. I called Support and the rep could not answer the most basic questions. Even if this worked well, I would never recommend it. The design of front panel (3 layers of glass with no sealing at the bottom) allows food splashes or crumbs from careful cooking to go in between base panels. I asked how to clean it and was told that a service call was required to disassemble the door for cleaning. It's a stupid design and I feel stupid for not figuring this out before I spent all this money.

Where do I begin? We built a new home in 1999 and installed all KitchenAid appliances. The cooktop which I cracked was replaced around 2002 or 2003 by me. It now has a burner that does not completely turn off the first try. I have to keep shutting it off until it works. The double oven blows a thermostat every time you use the self-cleaning mode, so now I clean as infrequently as possible and not a minute longer that the minimum time required. (I have replaced 2 thermostats and paid the service man twice.) The refrigerator freezer which we paid $5000.00 for must have been made in China (no doubt!) The pull out drawers have all broken so they pull out crooked and cockeyed.

I have a KitchenAid oven. As I was cooking at 400 degrees, it made a funny chemical/plastic smell. When I opened the oven, smoked poured out burning the eyes. I thought after the Holidays I will call the KitchenAid. Well after the holidays I decided to put the self cleaning on. Needless to say the smoke (chemical smell) filled the house. I just thought that was part of the self cleaning.