KitchenAid Stoves & Ovens Reviews

We purchased a KitchenAid because we believed that they offered a quality product. I guess we were wrong. We purchased a wall oven model number KEBC171KBLO, and the two times we used the self clean, the thermo fuse blew. I called the company and with the warranty being over, they will not do a thing but send a service man at my cost. Why? Should the fuse blow when you use the self clean cycle? That's one reason we purchased this item. Using the self clean only twice sounds like a very poor design or faulty craftsmanship. KitchenAid believes it's not their problem. Why not? It's not like we abuse the oven, it's built into the wall!

Wall oven, KEBC177KSS05, has been in use for less than a year and after one 'self cleaning' use, it failed. The control panel does not function. Since we have two of them, I am afraid to use the other one to clean. Poor design and other have seemingly had the identical problem. Do not waste your money on this unit! Looks like we will have to replace them both since they are matched. Price at Sears is $1069 each plus tax and installation.

I don't have time to go into the long story of our Kitchenaid wall oven that once again displays the Error Code F2E1. Cost of repair for microcomputer and control panel: $720 for parts plus installation! Not ever buying another KitchenAid product. Priceless!

We bought a KitchenAid wall oven in 2004 thinking it was a quality product. Wrong. First, after about 3 years, the inside glass panel in the door cracked in half. The repairman said that shouldn't have happened and suggested I ask KitchenAid to pay for the replacement glass. I wrote to the company and received a letter back informing me that they felt I'd had fair service from the appliance and no adjustment would be made. A couple of years later, the thermostat had to be replaced after using the self-cleaning feature (one of my reasons for buying the oven, as I cook a lot).

We rarely use our oven. It was pretty clean, but I decided to use the self-cleaning feature. The control panel shut off during the cycle. And the oven, of course won't work, and it is locked. The stove is useless as it stands.

It seems there is a major problem when using the self clean feature. This is the second time I have used it to find the oven totally dies. This was repaired once by the manufacturer. This is the first time I am using it since the repair. I spent big dollars for the oven and cannot understand why KitchenAid knowingly does nothing about this major defect. I have read hundreds of complaints on here. How can a company not declare this as a problem? These ovens should have been recalled, even repair company admitted this happens all the time. KitchenAid needs to recall these ovens and give the consumer his money back. It is so frustrating to know. You cannot depend on this appliance and certainly cannot use the self clean option without costing money in repairs. I understand there is a class action in CA. Is there one in NJ? I am in!

All my appliances in my kitchen are KitchenAid and all have problems. Everything has only been used for under 3 years. First, I used the self clean on the stove - the whole thing stopped working so I needed a replacement part. The crisper door on the fridge broke. The stove then became noisy and the fan had to be replaced. The microwave was set for 40 seconds but didn't stop and burnt the insides. Now, the dishes on the top of the dishwasher aren't getting washed. I guess that is another part that will have to be replaced.

Our family remodeled our kitchen and decided to purchase the then-new KitchenAid Superba series for our oven/stove, microwave, and refrigerator. These were the stainless steel models and were some of the more expensive offerings at the time. We had always heard how good KitchenAid products were, so we decided ton spend the extra money for the reputation. We purchased the units in 2007.

New wall oven door shattered. Glass blew up all over, glass flew 20 feet. This was after 2 hrs of first self clean cycle. I have had it for 2 weeks! This has caused my dog going to the vet with glass in paw, scratched cabinets and stainless steel of oven itself. This could have killed or maim a child!

I purchased a KIitchenaid built-in convection oven/microwave and a SXS counter depth fridge (1/29/09) from a store in Kelowna, BC. They were sold to me as new. The store has since gone out of business. When I contacted Kitchenaid (3/31/10) to repair my oven/microwave combo, as there is a error code on my microwave (F6EO). I talked to Tammy and explained my situation. She then contacted her supervisor and assured me that under warranty, they would repair and replace all parts.

The first time I used my self-cleaning oven, the doors locked and I have to have the whole thermostat board replaced. Yesterday, I cleaned the upper oven, and now, the oven won't heat up. I have a KitchenAid refrigerator that I have had to repair once, a dishwasher that has been repaired once and now, my oven, twice. I will never buy a KitchenAid again. I have owned my appliances for a little over two years and have spent approximately $1,000 on repairs.

Used self cleaning feature after warranty; not sure why we did not use before first year; door is now locked and oven panel does not work. I hope this is not the first of many calls. After reading the web, they have issues they are avoiding. My model is KGSS907SSS01. So far, just the first service call plus time off of work.

My KitchenAid oven (model KEBS107SSS02) also quit working after running the self-cleaning cycle. This oven is 1 year and 9 months old, so its out of warranty. I decided to use the online chat feature to complain to KitchenAid, so I would have a copy of the call for future reference. When I said that I had seen on the internet (Thanks to this site.) that this failure seems to be a problem with KitchenAid ovens, the customer service rep said that although she couldn't comment on that, KitchenAid would give me a one-time courtesy repair at no cost to me.

I have a KitchenAid built-in electric convection oven (Model # KEMC307). It has performed improperly for 5 years and I have repeatedly called KitchenAid to ask for assistance. They have offered no help. The problem is that the oven shuts off after a certain amount of time during the baking cycle. This is unpredictable, but it always occurs when baking something for over an hour. This is usually for a holiday meal, like Christmas or Easter. The turkey at Christmas took over 10 hours to bake, the ham at Easter took over 5 hours. This is so frustrating and it is an expensive oven. What can be done?

I recently purchased a thermometer that hangs from the interior oven rack. I took it out of the package and hung it on the rack when my oven was heated up and ready for my food I was putting in it. It turned out that the thermometer was faulty. I was trying to see if my oven was heated somewhat accurate, it turns out this gadget did not work. I'm disappointed in Kitchen Aid. Being newlyweds, my husband and I are hesitant to purchase any more of your products on our list of items we need for our home.

KitchenAid replaced our first oven (KEBC107KSS05) for defective workmanship on the inside coating which was coming off when cleaning. The new oven (KEBS107SSS) is 15 months old, out of warranty but with an extended contract, and it has developed a white plastic-like substance on the bottom after cleaning. We can not remove the staining without removing the blue finish. The repair and company are calling it cosmetic and refuse to provide a solution. We paid $2500 for the oven and it looks terrible with minimal use. We are very mobile and cook at home only for the holidays. If we want our relatively new oven to look its age, we have to buy another. It will not come clean.

I also have the KitchenAid double oven that shuts down after using the self cleaning feature. It locked up, and I have to get a repairman out. When I called KitchenAid, they didn't give me any satisfaction, saying my oven was out of warranty. How ridiculous to have this cleaning option that you pay extra for if it damages the oven! Why isn't KitchenAid recalling this? I will never buy any of their appliances again.

I will own a KitchenAid model number KGSA906PSS00 in June for 5 years. The first time I tried to clean the oven approximately one year after purchase, the control, membrane, and thermostat had to be replaced as the electronic system burnt out. The door locked, and the oven could not be used. I was apprehensive about using the self- lean feature, but I did use it about 3 more times until March 29, 2010 when the system broke down once again. What kind of product is KitchenAid producing?

I purchased the oven in 2001. I used the oven's Self Cleaning Feature 2 times. Now the oven shows P1 F1. When I called repair man, he laughed because he told me using this feature fries the electrical computer components on the oven. Now that's $600 in repairs. There already is a class action suit filed in CA, nothing in TX yet. I'm furious that using a feature on the oven would damage it to that extent. I will never buy KitchenAid/ Whirlpool again.

I've had my stove/oven for 5 years and have had the repair man out four times. Each time I tried to clean the oven and the oven quits. Two days before Thanksgiving and there’s no oven--stinks. It locks completely up and the repair man says I need a complete control board each time. This isn't right. How do you feed 20 people Thanksgiving dinner with no oven?

We have a KitchenAid oven, 1 1/2 years old. I used the self cleaning cycle for the first time. Halfway through the cycle, the glass on the inside shattered. Glass shot through the vent onto the floor. Also, the glass gouged the inside of the oven so bare metal shows. I contacted KitchenAid and have ask for an exchange, but it was denied.

We bought the KitchenAid oven, which was top of the line, and within months the entire oven locked up and was unusable. A&E Repair came out to look at it since we had purchased the extended warranty from Lowe's and told us that we cannot use this function. I said that was ridiculous and that I had paid for that aspect of the oven to function properly.

I have a Kitchenaid Superba stainless steel double wall oven. When the warranty was up, I purchased a service contract through A+E. In March of 2009, the bottom door would not close completely. I had a service come to fix the problem on numerous occasions. They have changed the hinges numerous times and the receivers. They have repaired the same problem on the following dates: 3/25/2009; 6/17/2009; 7/15/2009; 9/19/2009; 12/28/2009; 1/13/2010 and they came again on 2/25/2010 telling me that they will replace the hinges once again. The unit is approximately 10 years old but at what point do I have any recourse as a A+E technician has been to my home at least 7 times to fix the same problem? Due to this continual problem, the bottom oven door does not stay shut and the over door has to be taped closed.

We took delivery of Kitchenaid range Model KGSS907SSS01 in January of 2009. We tried the self-cleaning function on the oven in late autumn the same year and, as many who have posted have experiences, the thermistor blew rendering the entire oven unusable with a locked door. We purchased an extended warranty through Kitchenaid before the original warranty ran out. So far A&E repair has been out four times and each time the intended repair lasted exactly zero minutes after trying the self-clean function.

I had purchased a stainless steel dishwasher, micro oven and convection range which cost me about $5,000.00 for everything. The first day I got the oven, I went to turn the oven on and temp probe error appeared. I called KitchenAid and explained the problem and I asked I just received it today that I want a functioning unit. They stated I need to work off the warranty, unacceptable to me. I had to wait 2 weeks for A&E to come out and then another 6 days for the part.

We bought a KitchenAid "Superba" about 2006. After numerous complaints about fan noise and the repair technician finding broken glass inside the walls of the oven, the dealer replaced the oven. This was after nearly two years. The new oven rapidly developed the same problems as the original. The fan was noisy and then the self-clean stopped working because an overheat sensor shut it down. The sensor was replaced only to fail on the next cleaning. Further, the oven produces moisture that often leaks out of the oven and onto the kitchen floor.

I bought my kitchenAid Stove about 7 months ago. I do not use my oven much and was on a cleaning spree and decided to try the self clean option (while I was in the mood) not long into the self clean (which started at 10:47 and said It would be finished at 2:17 in the afternoon), the digital screen went absolutely blank. I didn't know what to do not being able to shut it off (because of no screen). I figured it would automatically shut everything else off (self clean option) but it did not! I was scared. I have two young children at home and was not sure what the result was going to be, so I called my husband. He suggested we wait to see what happens. It ended up shutting down and cooling off shortly after 2 but unfortunately the oven door is stuck locked and I refused to try anything in the fear of something unpredictable happening much like this incident! They need to recall this product before somebody gets seriously injured!

I, like so many others, tried to use my self cleaning on my double-oven electric KitchenAid oven. After the cleaning cycle was over, the door is locked, and the display is blank. The repairman says this is a very common problem and suggested we not use the self-cleaning feature. The cost to repair the oven is approximately $200.

We built a new house in 2006 and bought new KitchenAid appliances, the stove model KGSA906. As we do not use the oven very often, the first time we did it did not work. It would not heat up and it displayed a probe error message. It then took almost a year to get the repair man out to fix it, and shortly after that it happened again. They changed the main board and the probe and it did not last very long. The oven does not work again and now the warranty is over. So hear I am to complain. Something needs to be done about this inferior product. I will be calling the furniture store and then KtichenAid again and the BBB and see if anything can be done. Short of that, what good is stove that does not work? I think I will take it back to the store that we bought all our furniture from and leave it at there at front door.

I have had the same problem, like everyone else, when I went to the self-clean process. The fuse blew, locking the door and rendering the oven useless. I have an extended warranty with Best Buy and they have been absolutely wonderful in coming out and replacing the fuse. They also said that they would replace the stove under the lemon law, except that now, they prorated the cost of the stove. In order for me to get one similar, I would have to dish out a lot of money.

KitchenAid built-in wall oven model KEBC107KSS quit working after the self-cleaning cycle was used. This is the second time I have had it repaired and I am afraid I am throwing good money after bad. There are thousands of complaints from other owners on the internet. What do I do now? Fix it again and not use the self cleaning (this is not an acceptable option), take my losses and buy another brand (do the Japanese make ovens?) or try to sue KitchenAid? Please help me, I am very unhappy.

I have a Kitchen Aid oven. The self cleaning feature never works. The oven door is locked up, making the oven unusable. I am tired of having the repairman out to unlock the door, just so I can cook. Also, the oven door has bad hinges. There should be a recall on these ovens. What does Kitchen Aid say about all of these numerous complaints? It is a terrible product. It looks nice, but does not function as it should. There is no reason why the oven should lock, and never unlock again.

I found a free and easy solution to the KitchenAid oven blowing a fuse during the self-cleaning phase. Simply pull the range out from the wall while you clean it! This should work for all free standing and built-in ranges, but not on wall mounted ovens. I hope this helps somebody else avoid the frustration and inconvenience I was subjected to for almost a month!

I bought a KitchenAid double wall oven in January of 2009. The model number is KEB527SSSo2. The only reason I bought this brand was because they were the only ones that made the smaller model that would fit in the same space as my old Thermador. About a month after using it, I was broiling something in the upper oven when the glass panel on the door exploded. There were shards of glass both in the oven and on the floor around it. I called PC Richard, the place I bought it, and they gave me a hard time for about a month. First, they wanted to just replace the glass and wanted me to reach in and clean out the broken glass. Then they wanted to replace the door. I felt I didn't want a repaired oven when I had just bought a new one.

My husband and I build a new home and purchased all KitchenAid appliances for the kitchen, including a range and a wall oven, model KEBK101SSS02 in August 09. A shocking amount of heat comes out the front of both the range and wall oven, but the wall oven blasts an unacceptable and dangerous amount of heat. Both Metro Appliances and KitchenAid have sent out techs. The tech sent from KitchenAid had a heat meter that calculated the heat from 6 feet away, that is behind my cabinet and granite island at 180 degrees after 15 minutes, with the oven set at 400 degrees.

We have an approximately 5-year old KitchenAid Superba convection oven, and the glass backsplash suddenly exploded while boiling water on the range. Backsplash completely shattered. I received a minor burn on my arm when I dropped a plastic utensil into the pan of boiling water when the glass exploded.

I too, like many others, had the KitchenAid self cleaning oven become disabled after using the self cleaning function the first time. Just like the others, the electronics fried and the door is permanently locked. Unfortunately, I did not use this function until the warranty had expired and, had I known about this potential issue, I would not have used the self cleaning function. Upon researching this issue it has become apparent it has been a design flaw for many years and KitchenAid should have warned of this potential problem. I don't what is being done but KitchenAid does not appear to stand by their products. I will never buy a KitchenAid product again.

Our Kitchen Aid Electric Oven (KESC307BWH6) came with house when we bought it in 2000. It is approximately 13 years old. The oven door hinges failed, approximately 1 year apart. I purchased replacement hinges through Sears parts, and replaced them myself. I had to disassemble the oven door, but had diagram. The attachment holes lined up properly, and door reassembled easily. New hinges do not allow the oven door to close completely. It appears that the mounting arms that mount the door to the oven body, are very slightly shorter than the original, causing the door to remain open, approximately 3/4 inch at the top, and allowing heat to escape. The door can be held closed.

I bought a KitchenAid Architect Series II electric convection oven from Sears on Dec 26, 2008 and had it installed on Jan 15, 2009. I used the "self cleaning" function for the first time on Monday, Dec 21, 2009 and the oven turned off and wouldn't unlock and the control panel went dark. I contacted the repair service contracted to Sears and they set up a service appointment on Dec 22. The repair lady ordered a fuse and set up another service to install it today, Jan 2. Luckily, the part arrived today!

I have a gas range that is almost 5 years old. I used the self cleaner today, and after about 1 1/2 hours, power was lost to the oven and the door is locked. I called KA, and they may cover the parts but not the labor for a tech to come out. There are thousands of complaints for this. They need to do a recall.

Thirteen months ago, our kitchen was remodeled. We installed the KitchenAid double oven. I was preheating the lower oven to 300 degrees while preparing Christmas cookies. I was standing next to the oven when I heard a loud explosion. The glass in the oven door had exploded all over my kitchen! It was only heated to 172 degrees! What in the world happened?! I have never experienced anything like this before in all of my years of cooking.

While using the self-cleaning setting on the KitchenAid Pro Line dual fuel range, model #KDRP407, the breaker tripped. After resetting the breaker, the display remained blank and the door was locked. Upon investigating this issue on the internet, it appears this is an continuous problem. After reading all of the complaints about the range's self-cleaning issues, I'm surprised that KitchenAid has not at least found a correction to the problem or contacted the owners to prevent them from damaging the units. This sounds like a lawsuit in the making - I'm in!

Seven months ago, we purchased a KitchenAid double oven. One night, we ran the self-cleaning and after 1.5 hours, the glass door blew into small pieces. It shattered all over our kitchen. Thank God we were home to quickly turn off the self-cleaning. We have a two and half year old who could have been hit with shattered glass. I wish a law firm would file a class action against KitchenAid.

On the self-cleaning cycle, the over temp sensor trips, shutting down the whole range. This is a very common problem with this gas range and requires a service technician to install a new one. It has taken us about a week to get service from Sears. In talking this issue with many friends, I have found 7 people who have the same range with the same problem. An appliance company in Vancouver, BC called Trail Appliance has (it appears) come up with a solution - a larger capacity cooling fan. Their solution appears to be working. I have passed this information on to Sears and have yet to get a response back. There should be a recall on this range.

I purchased a KitchenAid range in 2006. Since I purchased it, the oven has not worked correctly. It stops heating and eventually an error message of "lost communications" appears. I bought the extended warranty thinking I would be covered. Well, KitchenAid sends out repairmen alright, but the problem cannot be fixed. I have had over 30 service calls and you would think the warranty company would have replaced it under the lemon clause, but no. They keep stating it doesn't qualify, although the service rep has told me he has never seen an account with as many service calls. I suspect the warranty company has some arrangement with the service company because no serviceman will declare it a lemon. One serviceman told me "we can't do that." It's a scam. Anyway, I will never buy another KitchenAid product again. My refrigerator, which I also bought in 2006, just needed a new ice maker motor! KitchenAid is supposed to be a superior product, but I have had better experiences with lower priced brands. I purchased a $3,000 oven I cannot use.

In the less than 5 months since we purchased our "Classic Commercial Style Dual Fuel Convection Range" the service man has refused to correct the grossly inaccurate temperature reading (probably about 50 degrees out). The self-clean function shut the entire oven down and we waited about 6 weeks for repair, and the labels on the front panel have been wiped off with soft cloth wiping down only.

In May of 2009, after using the self-cleaning feature on my Kitchen Aid stove, my oven would not work. I called a service company associated with Kitchen Aid, Aptco Appliance Service. The serviceman determined that I needed the clock board replaced. He replaced the clock board on June 02, 2009. On Dec. 09, 2009, my wife again put the oven on to self-clean. She did not use the oven until Dec. 14, 2009. When she tried to turn the oven on, we had the same problem as we had in May 2009 - no heat in the oven.

The first time we used our self cleaning oven, it overheated and blew the fuses and wiring. KitchenAid authorized repairman recommended we don't use the self cleaning function of the oven as this is a constant problem with these ovens.

Our KitchenAid single oven model #KEBC177KSS0 has failed after running the self-clean feature. We are advised the thermal fuse blew out due to the high temperatures during the cleaning cycle. Upon research on the internet, I find thousands of people with similar KitchenAid ovens having the same issue. I contacted KitchenAid via email and they told me to contact one of their repair referrals and said they could do nothing for me. In my opinion, there should be a recall or free modification to the unit as we can no longer use the self-clean feature. Consequences: $180 for the part and technician to install, not to mention we paid for a self-clean feature on the oven which we can't use.

Before we purchased the range, I asked their customer service department, which owned the company now. I was told that it was owned by the original KitchenAid company. Now, I find out that in 1986, they were purchased by Whirlpool. We then purchased our KitchenAid range (Architect model), which was delivered in December 2005. The stove was installed with the logo upside down. The whole door was replaced. Switches on double burners faulty. One does not work at all; the other two work occasionally. Burners turn on at the slightest touch. Oven panel was replaced.

I purchased the wall oven (KEBC177KS) in February 2007 and my first cleaning was in May 2008 and subsequently, my oven would not work. I reported it to The Brick (J. Cawley) and to KitchenAid, Whirlpool and received no reply from either. I did obtain the phone number of The Brick's repair service and called them and the technician knew exactly what the problem was and ordered what he described as a new thermostat. He explained that when the oven is cleaned, the temperature does not cool down and blows the thermostat. He suggested I buy the extended warranty and so I requested it and was refused. I had thermostat replaced at no charge.

As an update to the post below, I received a call from Whirlpool's executive office today and they are paying for the parts and labor. I bought the KithchenAid built-In oven (Model: KEBC171) and I have had this oven for 1.5 years. I tried to run a cleaning cycle for the first time tonight. However, the oven is now inoperable. Not a surprise if you google it, as this seems to be a known defect that KitchenAid is doing nothing about. I find this completely unacceptable and cannot believe they are getting away with this.

I bought this KitchenAid range in 11/2004 from Hawthorne Appliance in Rochester Hills, Mich. with an extended warranty through them. I have never been able to do an oven cleaning cycle, even the short one without the oven completely blowing the breaker, which turns off the breaker and locks the oven door closed. The thermostat, fans and control boards have been replaced numerous times with the same result. A few of the times it was repaired are: 1/3/2006 by A & E Repair, 11/2007, 11/2008, 4/2009, 8/11/2009 by Appliance Repair Guys, Inc., 8/26/2009 by Appliance Repair Guys, 1/3/2006 by A & E Repair, 12/4/2008 by Doc's and 5/5/2009 by Doc's for thermostat, breaker, blower. There are many more times I can't find my receipt or the record of it disappeared.

I bought a KitchenAid stove and had it replaced once as the oven didn’t seem to cook food. The replacement stove needed to have thermostat replaced within a couple of months. Well, it still doesn’t cook, even though the thermometer says its temperature is correct. So, unless I cranked the heat up over 400, it does not cook food even on convection. I don’t think I should have to crank the heat that high, but it’s the only way it will cook. It’s now four years old. I should have complained sooner, but I was told it was fine. Now I hear there have been other issues with the thermostat.

We have a KitchenAid Model # KGSA906PSSOO and the interface control board has been replaced three times in 3 years. The last one lasted 3 months. We used our oven 8 times and the same symptoms started as before. It would just stop heating up. When I called KitchenAid, they were going to send out another part but not pay for the labor to install it even though this was the 3rd panel to be installed. We had to pay 3 times for the labor and take time off from work to wait for repair. KitchenAid should just recall this product since it does not work properly.

I just cleaned my oven this weekend and now it will not heat up. This is the 2nd time I have had to replace my thermostat in the oven. Each time I clean the oven, the thermostat overheats and the oven will not work. At first, I thought it was just an issue with my oven. Now, I see it is an issue with KitchenAid ovens. My local repairman said the thermostat is in a bad location in the oven. Since it is obvious that this is an issue with this oven, why won't KitchenAid recall the oven and give us an appropriate solution? I cannot continue to pay a repairman to fix it. Why have and pay for a self-cleaning oven if you can't use that feature?

I purchased a KitchenAid gas range (model KGSS907SSS). Once installed, hooked up, and plugged in, an error code came up saying door was locked. The tech had to come out and replace the door part. Now, the valve has blown and no gas was getting to unit. We got a second call and we haven't even used it yet. We're trying to return it.

Self-cleaning function kills oven. We have a KitchenAid wall oven, model #KEBC107KSS03, that was purchased in 2004. We have two ovens so we do not use it every time we cook; and out of the 5 years, it was only used no more than three years due to the fact the home was vacant for two of the years. We bought a home warranty with the house a little over a year ago. We used the oven for a couple of months and then used the self-cleaning function. It cleaned wonderfully; however, when we went to cook in it the next time, it did not heat up.

I purchased a KitchenAid gas range in 5-2005. I ran the self-cleaning option last week and the oven door will not open. The panel does not work, completely inoperable. I found all the complaints about KitchenAid's ranges doing this, and all the company has to say is we only have 2% complaints on our products. They are shipping me the thermostat at 50% off, but I would never buy another KitchenAid product again. It should be a recall but it seems to be their "call".

PF appeared on range control. In attempting to reset my time on my electric range, it would not reset and an E1 F1 appeared. I called the 1-800-422-1230 phone number listed in my Use and Care Guide manual, speaking to Angie concerning my range problem. KERC500HWH3 and s# 1ml2112481 was provided. I explained my son was an electrician, could he install this part, or did I need to call a repairman. She advised me the part needed was $345.00, but she could send a repair part at 50% off with a $12.10 shipping charge and $18.99 sales tax charge for a total of $203.96. And yes, the part could be installed by my son. The part would come within seven to ten days by FedEx Order # **.

We have a KitchenAid Superba double oven as installed by the builder in 2006. I came home to find the power off in our neighborhood. The power came back on and tried to turn on the oven to preheat, but I noticed that the self-clean oven latch was in the lock position. I was still able to open the door as it had not latched onto the door; however, I cannot use the oven, get the latch to retract itself, or get the oven lights to turn off. I called KitchenAid in the hopes that it would still be under warranty only for them to tell me it's not (big surprise!) but that they can refer me to a repairman in my area. After searching the Internet for a possible solution, it appears I'm not the only one with this problem. Please, lawyers, look into this situation as KitchenAid is refusing to do anything about what sounds like a defective product.

Our gas range (Model: kgsa906pss00) oven shuts off while in operation. Error message comes up and operation completely stops. I've had a service tech out three times. The second time, he replaced the keypad and electronic board - still had same problem. On the third visit, the tech lubricated some connections to the board. Now, the oven still has same problem and it doesn't work!

I'm trying to write a letter to KitchenAid with a copy to go to the CEO. However, it appears they have made it pretty impossible for me (at least) to find an address for the Main administration.

As many others have reported, we have experienced problems after self-cleaning with our KitchenAid double wall oven. We now manage without this feature because we are hesitant to be without the oven while awaiting repairs. However, we can't do without the ability to close the doors! We live in a parsonage house (a clergy benefit for service to a house of worship) which was empty for 3 years and had been remodeled 2 years prior. We had no problems with the oven for the first 18 months (age of oven: approximately 7 years) and then the lower oven door began to pull away from the oven. Eventually, the oven wouldn't run because the “close door” message would come on.

We purchased a KGRS807SS Architect Series II 30" free-standing gas range on 6/16/07 at Expo in Paramus, NJ. On Thanksgiving Day 2008, with the turkey in the oven, it sent an F2E1 error message (keypad is stuck) and stopped cooking. I had 17 guests coming for dinner and had to borrow my neighbor's oven to finish roasting the turkey before they arrived. Needless to say, this was most inconvenient. On 12/01/08, we had an appointment with a KitchenAid sponsored service man from A&E Factory Service. He ordered the replacement part, the computer touch keypad. We paid $150 for the service repairman to do the installation. The touch key pad was under warranty so we did not have to pay for it.

I purchased the KitchenAid gas range KGSS907 7 months ago. I used the self-cleaning cycle for the first time last night. The oven keypad went dead and the door remains locked. Apparently, a huge problem with these ranges, do not buy one.

We had the key pad on our gas range model # KGSA906PSS00 repaired yesterday as it was covered under warranty (about 3 years old). The repair serviceman said the electronic control panel had gotten wet at some time and he replaced it and we did pay for his time and labor, but the part was covered. Ironically enough, last night our microwave started up on its own and went to 'pan heat' mode for 2:59 minutes and luckily we were here because it got quite hot!

I have had this KitchenAid built-in oven (Model KEBC171) for 1.5 years and tried to run a cleaning cycle for the first time tonight. The oven is now inoperable. Not a surprise if you Google it as this seems to be a known defect that KithchenAid is doing nothing about. I find this completely unacceptable and cannot believe they are getting away with this.

The first time I used the auto-clean function on the oven, all of the electronics went dead and the door stayed locked. The repair person said that the high temp sensor had burned out. I called KitchenAid to ask that they pay for the repair. They directed me to try to find the serial number which is nowhere on the oven. Since I can't find the number that they did not put there, they can't help me. I'm out of luck - this after having to replace the ice-maker on their fridge after two years. I'm infuriated with the poor quality of KitchenAid products and customer service personnel. This has cost me $192 for the repair charge.

I will never buy anything KitchenAid again. I thought I was upgrading when I decided on all KitchenAid appliances in our new house. In 2 years, the dishwasher has gone out twice (electrical problem), the refrigerator went out for a while, and now it’s the oven. Like everyone else I used the self-cleaning oven for the first time and now the electrical is not working and the door is stuck in the closed position. I just called and spoke to a rude person at KitchenAid telling her they should pay for this since it is obviously a defect. She said they would not and she, of course, acted like she had never even heard this complaint before. I told her to go online and she will see plenty. I don't know what to do next, but I am not through with them. They need to pay for this defect and have a recall. This sounds like it could be a fire hazard. What can we do?

My KitchenAid double oven has failed twice when using the cleaning cycle. I avoided using the cycle after the first cleaning (which cost me $150 to repair as it was the thermal fuse). Four years later, I decided to use the cleaning cycle again. It's the same thing. Oven does not work now. I have seen hundreds of complaints on the same item and called customer service, who said it was not a recalled oven and they were not responsible for this failure. She even said that the life of the oven was over at 12 years! Amazing!

We remodeled our kitchen in 2006 and installed a KitchenAid Double Wall Oven KEBC207KSS. I have self-cleaned the lower oven twice and both times, after cleaning, the oven will not heat. Fortunately, this appliance is still under warranty, but it is obvious from the other complaints that KitchenAid will not remedy the problem by recalling the appliance. I will never purchase another appliance from KitchenAid again. Fortunately, the upper oven continues to heat after heating.

I purchased a "commercial line" KitchenAid oven in 2006. The electronic board kept going out four times. The power burner would not light correctly, igniter went out twice and generally, the oven has been out of service practically as much as it was in service. I was told two different times that the oven would be replaced if it happened again. When it finally looked as though they were going to hold to their word, they sent another replacement part (2 weeks after the initial service call). I have been without my oven for 4 weeks at this point. I called Whirlpool and was transferred to their "Exchange Department" to see if we qualified for the "Participation Program", which in essence is you participating in paying a percentage of what you originally paid for your appliance in order to have a replacement.

I bought a 27" KitchenAid convection wall oven and found a cosmetic defect in the stainless steel door. A replacement was ordered only to find the same defect. I went into an appliance store in the US to see a display model with the exact same defect. KitchenAid/Whirlpool gave me the run around for sometime. The bottom line was that although there was a defect in the cutter/stamping machine wherever they are manufactured, they were not prepared to take any corrective action. In other words, get lost.

i bought all KitchenAid's top of the line appliances for my kitchen. When I moved, the oven door got smashed; so I called KitchenAid to order a new one. KitchenAid referred me to an authorized dealer for parts.The part was installed but soon after using my oven, I noticed food baked on the glass but on the inside of the glass. This problem never occurred with the previous door that I cooked with for almost a year. Finding this unusual and unsightly for such an expensive range and having no way to clean it, I figured it was a faulty part.

I purchased a brand-new KitchenAid range (model #KDRP707RSS01) in March 2007 for the move to our new home in April 2007. I purchased the unit from Best Buy and purchased an extended service warranty. Then in November 2007, I put the oven through a self-cleaning cycle. After that, the oven would not operate. It would no longer heat. I called KitchenAid and had the unit repaired under warranty. Apparently, the issue was a thermostat, and that because of the high heat of the self-cleaning feature, it gets tripped, making the oven inoperable.

The first day of owning this home, which was built in 2004, we looked inside the KitchenAid oven (model KGSA906PSS00, serial # XR5116993) and determined that it needed cleaning. We turned on the self-cleaning feature. A few hours later, my husband discovered that the front display panel was blank and the oven door was still locked. After doing some research, it was determined that the thermal fuse had overheated. We called KitchenAid and they told us that it's a common issue, but yet they would not pay for the replacement of the part. Although the replacement part is approximately $50, there's no guarantee that it won't happen again. It's amazing to me that KitchenAid has not stepped up to either recall these ovens or at least come up with a solution to fix the problem so that it doesn't keep happening. KitchenAid's reputation is trash as far as I'm concerned.

My self-cleaning convection oven, purchased on 7/07, blew out the thermostat on the very first cleaning. After researching online, I found that there was an inherent problem with this KitchenAid oven part. After the repair, I became fearful of using the self-cleaning feature. Every year, I would buy and extended warranty. I used the oven primarily for baking and never used it for meats or other greasy foods because inside air vent would dump the odors into the kitchen. On the second cleaning, there were no problems. On the third cleaning, feeling more confident that the oven was working properly, I left the house and returned 45 minutes later. Upon opening the door, I was alarmed by the strong smell of burning electrical insulation. The kitchen was unbelievably hot. In fact, the whole house was hot.

I purchased a KitchenAid wall over (Model # KEBK101SSS00). When I clean the oven, the fuse blows and the oven will not work. This has happened twice and I have only had the oven for two years. I fortunately have American Home Shield's warranty service, but it is very frustrating to have to call them every time there is a blowout of a fuse. That is what they told me the first time. It costs me $60 for the visit when they do repair anything in my home. I am going to contact KitchenAid to put my two cents in about this matter. I see others are having the same problem.

I bought brand new KitchenAid appliances for my new home. The oven model #KEBC107KSS03 has a design flaw. If you use the self-clean feature, it heats up to a temperature designed to clean, which burns out a fuse in the back of the oven intentionally designed to burn out at those temperatures, which then only allows the stove to be a $1600 digital clock as nothing else will work. The repairman stated he thought it was a safety feature to prevent fires, but then the stove should have been designed to bypass that fuse during self-clean cycles. In spite of thousands, if not hundreds of thousands of complaints, so far KitchenAid denies there is a problem.

KitchenAid range model # KESA907PSS00 problems. I have this range that is 3 years old and I have told KitchenAid of this problem in the past with no solution. On Wednesday, June 10th, 2009, 3 days ago, it almost burned my house down. The other day, I had a kitchen fire. The knobs are placed in the front of the unit where they are easily bumped into when leaning up to it or bumping into it. When they are bumped in the slightest way, they turn the burner on. Well, this time there was a plastic salt/pepper shaker touching the burner and went into flames. I have a lot of smoke damage in my house because of this. My son heard the fire alarms go off and ran upstairs filled with smoke and dumped water on it to put it out. Our microwave above the oven is damaged as well.

I bought what I thought was a top quality product. It turns out it's junk. The oven has not been working since December 17th, 2008. It's now April 19, 2009 with no end in sight. I will never purchase KitchenAid again. They do not stand by their product at all.

I bought a KitchenAid Stove, Fridge and Dishwasher in Dec. of 06. The fridge moans, groans and makes a rattle noise loud enough that people ask what the noise is. The stove has issue with cooking properly at desired temperatures and has small detail items failing and falling apart. The dishwasher is junk. I am paying for repairs on appliances that cost nearly $8000. Do not buy KitchenAid. Read the reviews online. Our household has 2 people in it and the appliances are not used that often. They should have performed far better, and for the price, this is utterly ridiculous!

KitchenAid gas on glass cooktop (model: KGCT305GWH) burner grates - These appear to be porcelain finished cast iron, one on each side to cover 2 of the four burners. The problem is they crack at the corner bends after about three years of use. I've gone through two and at over $100 each, I feel I am buying a product with a built-in design flaw.

After reading the complaint in this website by Anna of Bellevue WA regarding her stove top and her disappointment with the CS of Kitchen, I was concerned. My problem was similar in that my grill also had a crack. I emailed KitchenAid CS, gave them the Model number and Serial number of my unit, explained my problem and signed off saying that I expect them to handle the situation in a professional way (then I kept my fingers crossed before submitting). I came home the same day and found that Tara (Customer Service Loyalty Team) had already replied saying that she has sent the replacement piece to arrive in 5 to 7 days at no charge and has scheduled an appointment for a service person to come and see my unit in 6 days. So far, I'm pleased with the service. Let's see what happens in 6 to 7 days.

The door hinges of my KitchenAid 30 wall oven (model KEBS107DSS9, serial XK4401144) do not support the door and need to be replaced multiple times. Using the self-cleaning feature, it blows thermostat making it unusable. The parts have been on backorder for over 4 months and they do not know if they will ever be available.

I purchased KitchenAid Superba KEBS277SSSOO for $3K+. Upper oven doesn't heat well. I called Support and the rep could not answer the most basic questions. Even if this worked well, I would never recommend it. The design of front panel (3 layers of glass with no sealing at the bottom) allows food splashes or crumbs from careful cooking to go in between base panels. I asked how to clean it and was told that a service call was required to disassemble the door for cleaning. It's a stupid design and I feel stupid for not figuring this out before I spent all this money.

Where do I begin? We built a new home in 1999 and installed all KitchenAid appliances. The cooktop which I cracked was replaced around 2002 or 2003 by me. It now has a burner that does not completely turn off the first try. I have to keep shutting it off until it works. The double oven blows a thermostat every time you use the self-cleaning mode, so now I clean as infrequently as possible and not a minute longer that the minimum time required. (I have replaced 2 thermostats and paid the service man twice.) The refrigerator freezer which we paid $5000.00 for must have been made in China (no doubt!) The pull out drawers have all broken so they pull out crooked and cockeyed.

I have a KitchenAid oven. As I was cooking at 400 degrees, it made a funny chemical/plastic smell. When I opened the oven, smoked poured out burning the eyes. I thought after the Holidays I will call the KitchenAid. Well after the holidays I decided to put the self cleaning on. Needless to say the smoke (chemical smell) filled the house. I just thought that was part of the self cleaning.

In 2000 bought Kitchen Aid combo microwave and oven in one unit. After self cleaning the locking mechanism would melt - stove could not be opened. Five new locks later, KitchenAid gave me a replacement - a new version of the old model which remedied the melting lock problem. However they gave me an allowance of$ for the replacement. If they sent me a check, I could have saved $ 750.00 by going to my local retailer. After numerous letters received no satisfaction from KitchenAid. $1450.00 toward the new replacement, but charged me full retailer price.

Kitchenaid oven door locked shut during self clean cycle and display went black. After removing the back panel of the unit the technician reported that 2 fuses would need to be replaced as well as the entire circuit board, which was still under warranty. The technician was unable to get to the circuit board, or even examine it because he did not have the proper sized right angle screw driver.

I purchased a K.A. stove abt. 5 yrs ago. Other night cooking on the jet near the backsplash. It's stainless steel in the back and glass cover in the front of it. All of a sudden the glass exploded into a million pcs all over my kitchen and I think some went into my soup that I was making. I thought the glass is supposed to be heat resistance. I got no satisfaction from kitchen aid because I don't have the warranty any more. I think this type of stove should be recalled.

The gas stove top just broke into thousands of pieces. The stove had not been on for at least two hours. It just exploded. We were in another room and heard a loud noise and went into the Kitchen. The top of the stove was everywhere. Nothing dropped on it and it had been off for at least two hours. We feel that it must be a flaw in the design.

When we moved into our house, the kitchen had recently been redone, including with a new KitchenAid stovetop. On the stovetop, the knobs that turn the stove on and off easily break. The company charges $25.00 per knob plus shipping to replace these knobs. That is clearly customer gouging - the knobs are made of plastic and probably cost the company a few pennies to create. They only warranty the knobs for 90 days, so if a knob fails (breaks), I have to keep buying new ones at that ridiculous price.

Our back splash/guard has exploded once AGAIN! First time, 5/15/08 and 9/20/08. This a design defect and Kitchen Aid will not accept responsibility for it! Last time we contacted Kitchen Aid, who pass us to Sears. The repair was done but it didn't stick!

We had our kitchen remodeled in 2005 and went with the Kitchenaid double wall oven and dishwashers. The 3rd or 4th time I used the self-cleaning feature on my new oven, the oven stopped working. I called a local repair service that is licensed to repair Kitchenaid. They had to pull the entire oven unit out of the wall and replace the thermal fuse that had blown during cleaning. They told this was not uncommon in these ovens and they were seeing a low of this with Kitchenaid. I received a fat bill of $200. That was less than 14 months ago.

My daughter and I both have the same model Kitchenaid stove with the self cleaning feature. My stove has like many others failed during the self cleaning cycle. After approximately two hours the control panel went blank and the oven door could not be opened. This makes the oven unusable. The thermostat had to be replaced. This same exact problem has now happened to my daughter twice.

We recently used the self-cleaning function of our new Kitchenaid gas range and in the middle of the process, the stove and the electronic key pad quit functioning. In addition, the oven door is locked. This is the second time the electronic function of the stove failed. The first time was during Thanksgiving dinner preparation when we had a pie in the oven and several burners going at once. The control panel and knobs get so hot you can't touch them.

I called again to find a service person that could come and fix the stove. Upon the first visit the service technician said that he would need to order new boards for the oven. On 9/12 one month later the service technician came and here is what he had to say (replaced the boards,no power, bypassed thermal fuse still no power, power to cook top fine. Possible short in wiring harnest and problem location not detected) So one month later I am still left with no oven and have had to go out and by a toater oven. I havent had any luck with the Kitchen Aid customer service. I asked how I could talk to someone in a management position and they told me I could write a letter to the CEO Jeff Fettic. Meanwhile I am still without a stove and dont have a repair person that seems to know how to fix the problem.

Oven won't heat after a self-clean. Our's is electric. Lots of hits on Google for several KitchenAid/Whirlpool oven models, including gas appliances. Apparently repair includes Thermal cut-out/fuse/thermostat part #9759242 which costs $44.95 plus $6.46 s/h from repairclinic.com. I'm handy with tools but can't find a diagram of where the part even is. So, I'll try to watch a repair guy. No guess how much repair visit + parts will cost. Will post results after visit.

I purchased this oven when I moved into a new condo in 10/06. In 2/08 the oven quit working and it took several months for parts to be replaced and have a functioning oven. Today 9/14/08 the oven caught on fire by itself and I had to call 911. It was an electrical fire. They had to turn the power and gas off and pull the range out away from the wall. Now I have no functioning stove or oven. This for an expensive appliance that is just 2 year old!

I have a Kitchen Aid stove. I put the thing on to clean and guess what pooooof it stops working somewhere in the middle of the cycle. The door locked and there was no power to the keyboard. After this happened I called Kitchen Aid direct, they were crap at answering any questions and kept trying to tell me to connect with Sears....called Sears they said contact Kitchen Aid direct.

Small Success! Self-cleaning cycle/thermo fuse problem For the second time when I used the self cleaning cycle on my Kitchen Aid Gas Range the unit shut down, the door locked and front panel was blank. This time I did talk to the KitchenAid executive management team who were very friendly and helpful and said they would fix my stove free of charge, which they did. KitchenAid say that they are unaware of this as an ongoing, common problem. Will everyone who has had this fault or those who will have it in future please call again to KitchenAid directly and insist on speaking to the executive management team.

We purchased a Kitchenaid Microwave / wall oven combination oven in June 2008. Since new, it has never worked. It keeps showing an error code. After several visits from service, it was deemed unrepairable. We are still waiting for Kitchenaid to authorize a replacement. We keep getting the run around. It has been 2 months that we are without an oven. I have called kitchen aid several times but have not gotten a reasonable answer. It seems like their procedures are strange - waiting for on tech support group to call another and send documntation that than has to be reviewed. So far, we still don't have any answers.

As of today, I have an offer (from management) to purchase a new Kitchenaid and receive a rebate of 20% of the cost of the new oven. I just don't see why I have to foot the bill for a new oven, when we have used it properly, and it is only 6 years old! Gheesh! The offer to take 20% off a new oven is tempting, but I don't think it makes sense to purchase another Kitchenaid, especially when management won't acknowledge that there is, in fact, a problem with the construction of the oven!