KitchenAid Stoves & Ovens Reviews

In 2009, we remodeled our kitchen and we went to Steele's Warehouse in Butte to look at appliances. We wanted a good quality and because we had heard good things about KitchenAid, that is what we looked at. After doing some research, we decided to purchase our entire kitchen appliances and to go with the KitchenAid. The first month we had our dual fuel convection range, the lights went out in the oven. We called the recommended service tech and he replaced them. A short time later (approx. three months) the lights once again burned out, and again we called the tech and he once again replaced them. At that time, the oven also was not working and he said it needed a new motherboard and replaced it. Now several months later once again, the stove is not working and once again the lights are out, again.

After six years, our microwave stopped working. A service repairman said he could fix it for $375, something to do with the panel door message. I figured I could go without the microwave for a while. Then after cleaning the oven, the glass shattered in the microwave. Heat must have risen and too hot. The oven still works, but the glass is still getting into the oven and on the floor. Of course, this model is discontinued. I'm looking at GE as a replacement. Too bad as everything else in our kitchen is KitchenAid. I would not recommend anyone doing their kitchen with this company.

KitchenAid double gas range (model KGRS505XSS01) burner failed on arrival; knob failed after six months, not covered by warranty. (We tried to force the knob and bent the pin.) That cost $185. Another knob failed one month after warranty ran out. Estimate for same repair is $230. Stainless steel surface is stained, scratched, and discolored. I had trouble on the phone with Sears service company, A&E Services. I was on hold for an extended time as they were having technical difficulty, and eventually I got cut off. Parts available from Sears and from Whirlpool for $59 vs. $80 quoted by A&E Services.

We own two model number KESA907PSS KitchenAid stove/ranges. We have replaced two control panels due to boilovers on the range - spills or boilovers run down into the electronic control panel and short it out, making the oven features unusable. We were able to turn on the oven, but we would have to turn off our breaker to turn the oven off. KitchenAid would replace the part while under warranty, but they would not pay for the service call. Service calls were provided at over market prices of $90 per call. It was easier just to call an independent. Additionally, the knobs on the front of the stove push in and turn on if you barely bump or lean against them. We have accidentally burned/melted items that were on the burner.

KitchenAid Model No. KDRP467K 36" Architect Series Dual-Fuel Range. The rotary control was set to bake at 350 degrees F. At 12:30PM, I placed oatmeal cookies on a cookie sheet (metal) into the oven preheated at 350 degrees F. At 12:37PM, the oven began to smoke. We checked the setting and temperature, attempting to open the oven door. It was locked and the oven was apparently in the clean mode although the controls were clearly not set to clean. I shut the power to the range off at the breaker panel. The range took two hours to cool. We have never used the self-cleaning feature.

KitchenAid Superba - Boiling water on the top of the gas range for pasta; the heat apparently shattered the glass pane covering the splash board. Glass flew all over the kitchen including into my arm. Beware, this product is very dangerous. Don't buy KitchenAid/Whirlpool, ever!

I just spent $165 for yet another service call to replace the latch on my KitchenAid range that was purchased in July 2006 from Builders Source in Albuquerque, NM. This makes a total of almost $500 spent on repairs to a range for which we paid $1,346. This was the third call and the second latch for the oven door. The technician noted that the door hinges, replaced in November 2011, need replacing also. The oven door would not shut; it is losing heat and it couldn't maintain temperature and could not extinguish the light. Then, it would not open. All of these are safety and performance issues. There is no response to emails and calls to KitchenAid's "customer service.” Builders Source offered a discount if I want to buy a new range, but I don't want to shop for major appliances every 5 years. I don't want KitchenAid's unsafe, over-priced, and unreliable junk in my house either.

I have had 4 control panels replaced on my KitchenAid stove. When the 4th one went, they tried to convince me to replace it again but I refused. They then offered a "deal" to give me a discount on a new stove. To end the problem, I agreed and guess what? Two months and control panel problems. Their products are defective and the service reflects the products. Do not buy KitchenAid or Whirlpool! You will be sorry.

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?

We purchased two kitchenful of appliances, one was the Pro Series. Within a few months, the enamel on the KEBS208SSS top oven began to pit and chip away. KitchenAid sent out a new oven. We were happy. We should have known that this could potentially happen again. Meanwhile, the microwave computer board went out after the warranty date and it would have cost nearly as much as a new one to fix. The hood over the range has had issues with needing replacement bulbs, only to find out that this time the fuse connector was burnt. "Too bad the warranty period is over and good luck," said the KA agent.

I purchased $12,000 in appliances a year ago during a remodel of my existing kitchen. Since day one, the commercial gas stove has been a problem. I had more than five repairs and every time, it would start something new to go wrong. One afternoon, I thought I smelled smoke and when I turned around, the entire electronic portion of the stove was on fire. After extinguishing the fire, I called the distributor and was told Whirlpool will replace the stove immediately and we will cover the expense of the installation. That was seven weeks ago, no stove, so phone call from Whirlpool, no reciprocation for my patience.

Last year I remodeled my kitchen & all new KitchenAid appliances were installed - to the tune of over $16,000. The 36" single wall oven alone cost over $3000. After I used the clean function (for the first time) - the oven wouldn't heat. They sent out a repairman who fixed it. A few months later, I used the clean function again (for the 2nd time) - same thing happened. And now, 1 month after the warranty expired, it's happened again. Same problem all three times & yet after a long call to them today, KitchenAid refused to do anything! In a year, I probably used that oven less than a dozen times. Needless to say, I won't be recommending them to anyone. And btw, the repair service they sent obviously didn't know what they were doing, because as I now know, the problem was never solved.

I have a KitchenAid Double Oven Gas Range. I read up on the oven before purchase and my purchase was due to the high ratings it received. I love the double oven, but I am very disappointed with the stainless steel stove top range. I consider my self pretty careful with my appliances, but taking care of the stove top is ridiculous. It scratches easily and within weeks of use, brown stains have formed around the burners which will not come off. Of course, you cannot use abrasives and stainless steel cleaner does not work. This oven is only a few months old and I planned on having it for a long time especially with the price paid and being a KitchenAid appliance which is known to be a reputable name. I am at a loss, I am hoping KitchenAid will stand behind their name and do something to make this right.

I have had problems with my KitchenAid gas range right out of the box. I purchased it for $2500 about 4 years ago. Just after the first year, self-igniting elements failed, so I phoned "customer service" - the worst customer service I have ever experienced! In short, a $500 repair bill to have a tech repair the problem. I have been using a lighter ever since! The convention oven worked 50% of the time. After one year, I finally have to go buy a new oven after only 4 years because the pilot failed to ignite the gas oven - very dangerous part to fail. I will never buy another KitchenAid product as long as I live. KichenAid Brand is owned by Whirlpool, and I will purchase any product Whirlpool sells. Save yourself a pile of money and grief, find a better product to purchase.

KitchenAid Superba Electric Double Ovens - We recently purchased the above ovens. They have never worked correctly. There have been four or more service calls. They have replaced the sensors twice. They have replaced the mother boards twice. Each time, the serviceman is hopeful the repairs will work. They have not. Last night, the lasagna took 50% longer to cook as our guests waited. We discovered the oven was actually at 345 rather than the 400 it was set at. A call to KitchenAid was of no help. They said they had a record of only one service call and seemed very unresponsive. A bad product with worse service!

I purchased six appliances when I upgraded my kitchen: refrigerator, range, microwave oven, trash compactor, and beverage center to the tune of $10,000. At this point, I would never recommend KitchenAid to anyone. The microwave broke and the part was never available. After months of arguing, I had to get a new one. The refrigerator’s thermostat went out and they did not make the part. I had to get a new refrigerator/freezer. Now, I ran the clean cycle on the oven and the oven overheated and locked up for the second time. The oven is now not operable and I will have to pay a service man to put in another new thermostat. My research shows over 400 complaints. These ovens are a poor design and the self-cleaning feature cannot be used. In addition, I have had to have the trash compactor repaired. The appliances are 36 months old. And when I call KitchenAid, they really don't care to resolve the issues. Very frustrating!

On Wednesday, April 11, 2012, I ran the Self-Cleaning cycle on my KitchenAid Built-in Double Ovens. Approximately an hour into the cycle, the glass liner exploded and shattered. I reported to problem to KitchenAid's Customer Service and they had a local service rep call me within 24 hours. He indicated that he had to order the part but should have it within a week. It has been almost two weeks and I have not heard from the service rep. The oven is less than 6 months old so it is covered under warranty. Although I had been extremely happy with how the oven performed (baked) until recently, we are extremely dissatisfied with how KitchenAid is treating the problem. They did say that they would replace the glass but we are concerned about safety and using it in the future.

I set my new KitchenAid convection oven to self clean. An hour and a half into the cycle, the door of the top oven burst and shattered. Glass rained down in thousands of pieces through the bottom of the top oven. My arm is cut as I was mopping the floor nearby. I had to call KitchenAid three times to get someone to come. They are sending someone out today (it happened yesterday). I am afraid to ever use this oven again. I’m thinking about getting a lawyer. I just want my money back. I will keep you posted.

My stand mixer had a bolt fall out while I was using it. I don't know where it came from, but now the stand won't stay locked down when I use it. I tie it down when I am using it. My fridge is the fancy freezer on the bottom, two-door type. There is a set of plastic drawers in the fridge that can't be used because the plastic frame that they hang on broke! My stove I have is a glass top slide-in convection oven. I have had the cooktop replaced, the front panel has been replaced twice, the meat thermometer sensor has had to be replaced twice and many more repairs. If anything overflows, the circuits blow and nothing on the cook top works for a few days until it is dried out. Last Thanksgiving, I had to cook my turkey on the barbeque and my oven didn't work for 6 weeks!

I have 10+ yr old KitchenAid Superba double ovens. I was baking cookies at 350 degrees in top oven. I took one tray out after 7 minutes and cookies on top were burnt. Door locked itself before I was able to move other cookie trays around. Smoke in oven and perhaps oven fan not working. We turned the wall breaker on and off several times to restart the electronics, which seemed to indicate fan was working when electricity was on. After an hour of oven smoking, refusing to open and oven message of "too hot", flames were seen through the door, like a smoldering fireplace. I ended up calling 911 for oven fire. After trying to open the door and let smoke out, the appliance cooled down apparently while firemen were in the kitchen so that the flames dissipated and door would open. Apparently, the flames were from the cookies igniting.

The electric oven boards need to be replaced for the second time! After using the self-cleaning feature, the oven went out. The door remains locked and none of the push pad buttons work. The hot temperature fried the board, this is my second board in 2 years.

My husband and I purchased all KitchenAid products for use in a new home we were building in late December 1997. In the first cleaning of the double-wall oven, it locked up; and we had to have the service man from Sears come out and fix it. Since that time, I have had some trouble with the touch pad working and then not working.

Double Oven Glass exploded - I was preheating my oven to make chicken nuggets. I put the chicken into the oven and when the oven reached 235 degrees, the inside glass of the top oven exploded. The inside glass of the oven broke into very tiny pieces and some pieces even managed to escape from the seam that broke during the incident and ended up on my floor. No one was injured, I had called KitchenAid and they told me to schedule an appointment for a technician to come at $129.00 (my expense) and then I will have to pay to the new glass to get installed.

After a year and half, I had to have the repairman come out to fix the oven. $230 later, it worked. But now the oven is less than 5 years old and the oven will not work. And the over-the-range microwave will not work either. I will never buy another KitchenAid appliance again. I have had other microwaves and ovens from different brands that lasted three times as long and were much cheaper! Stay away from KitchenAid products unless you like throwing away money!

I purchased a KitchenAid 30-inch gas cooktop. The knobs overheat while cooking and require the use of an oven mitt to turn off. Goldstar and KitchenAid are aware of this design defect with knobs overheating. Goldstar and KitchenAid refuse to do anything about this matter. In the meantime, we're stuck with a KitchenAid gas cooktop that is dangerous to use and could potentially cause serious burns while using the knobs. Run, don’t walk way from Goldstar and the purchase of any KitchenAid appliance. Their negligence and refusal to address a problem regarding possible injury is reprehensible. We advise anyone considering Goldstar or KitchenAid to choose another dealer and appliance manufacturer. Don't buy from any company that does not stand behind their product.

Last night our KitchenAid oven locked at the end of an hour long chicken bake at 350 degrees. I turned the bake knob off immediately. Within 15 minutes, the inside of the oven was on fire. Firemen arrived and by then, the glass front was broken and they put out the flames. Luckily, it was contained within the oven but of course, time for a new range now. Approx 10 years of use was fine for many years but this computer problem of locking and the very hot self cleaning feature just coming on by itself is ridiculously unsafe! Who knew a product could be so poorly designed that it would do this, start a fire by self locking and then heating up to serious temperatures!

While wiping out the interior of the upper oven to my KitchenAid Electric Double Oven Range, after completing a 2.5 hour self-cleaning process and the cool down period, I noticed an area of the blue interior coating (enamel?) began chipping away. The oven is less than one year old and under warranty. A service person inspected the oven, stated this part is not removable for replacement or repair. The service person telephoned in the concern and was informed of a patch/repair paint kit and said it will be shipped to me. However, it was suggested I contact KitchenAid directly if I found this solution to be unsatisfactory. After the departure of the service person, I inspected the chipped area further. Cracking was noticed on both sides of the chipped area that extends out an inch to an inch and a half on each side causing concern that the issue will continue.

KitchenAid Superba oven. Model number is KEBS107DWH7; serial number is XJI401375. I have two KitchenAid ovens, but I use one mainly. The last two times I have used the self-clean function for 2-3 hours and I have had to have a repair man out. He replaced a "fuse" that disintegrates during the self-clean process and he said that is very common. It’s $160.00 each time to repair it so that I can use the oven again. His suggestion is don't use the self-clean function again unless you want to spend $160.00 every time you self-clean. It’s very upsetting since I have been a KitchenAid believer.

While preheating, the inner glass of my KitchenAid wall oven exploded. KitchenAid was of no help even with the purchase of an extended warranty.

My KitchenAid Double Oven #KEBS208SSS04 is only two months old. I used the self cleaning feature and within an hour, there was a large pop and the glass exploded. It went everywhere. I contacted KitchenAid twice, each time I could only leave a message. I also tried to email my complaint; however, the email was returned undeliverable. I hope this will help someone looking for a new oven. Please do a lot of research before purchasing.

Our KitchenAid oven starts by itself and we can not turn it off. We consider this a safety issue, and we can not use this oven anymore. We now believe that our oven will start by itself during our sleep and burn our house and our family.

I also went to Sears where we purchased the KitchenAid double oven a month before and they kindly and quickly replaced the oven with a different brand. Go Sears!

We had a Kitchen Aid double oven installed in a kitchen remodel one month ago. I used the self-cleaning cycle for the first time today. One and a half hours into the cycle, I heard a huge pop. Glass was all over the kitchen. The inside glass door of the upper oven being cleaned had shattered and shot out, between the upper and lower oven doors. Sears will send a repairman tomorrow. They had me file an insurance claim through their company. Kitchen Aid said the warranty only covers repairs, not replacement. We will need to wait and see how long it takes to get this resolved. After reading other complaints, I want to try a different brand. I did purchase the extended warranty, but was going to cancel it today, if the self clean cycle worked well. We will see if it helps.

Our KitchenAid oven stopped working after we used the self-cleaning feature for the first time last month. When we tried to use the oven to bake again, the oven would not heat up. We purchased our KitchenAid wall oven, model KEBC147VSS00, serial No. XW5000833 in January of 2009. We called KitchenAid customer service concerning the problem with our built-in wall oven. KitchenAid offered to sell us a one year extended warranty on our oven for $300. That would be in addition to the charge we would pay to have the oven repaired this time, which we estimate to be over $200.

My KitchenAid Superba Oven's thermal fuse has burned up for the 3rd time after the self-clean cycle. Every time I have called KitchenAid, they tell me they are not aware of a problem. Well **, there are more complaints than I have time to read. Even the repairman knows what the problem is before he even looks at it, he has fixed so many! I will be cleaning my expensive oven with Easy Off. Never buy a KitchenAid or Whirlpool product!

Each time I bake, I notice the bottom layer of the food is not baking, even after an hour in the oven. If I attempt pizza, the top is cooked. However, the dough underneath is raw pans. I am very frustrated. I bake daily and am wasting a lot of food. We have tried everything they've told us to do, but yet still the top layer is being dried out and the bottom remains raw. Does anyone else have the same problem or had it resolved?

We had remodeled our kitchen and bought all the appliances through hhgregg (which is another story). We bought the KitchenAid Architect Series II and have had an issue with the oven making "clicking and whooshing" noises every 55 seconds. It is the sound of the pilot light igniting in the oven. I have never heard this noise before with my old oven or anyone else for that matter. When we have the oven on, the noise is so loud and annoying! I put in a complaint to KitchenAid, but they told me that that was a normal sound. They sent a repairman out and he also said that that was a normal sound! Who has ever heard a loud ignition in their oven every 55 seconds? The customer service is horrible and the product stinks! I'll never buy from them again. I'll pay more next time and get the Jenny Air appliances. I had them for 18 years and never had a problem! How disappointing! We are stuck with a shabby appliance! Shame on KitchenAid/Whirlpool. Normal? Who are they kidding?

We recently installed our new KitchenAid combination microwave and oven to find several hundreds of fine fiberglass filaments protruding from the oven gasket. The owner's manual contained nothing about this. I attempted to call KitchenAid about the filaments. Per page 22 of the owner's manual, "After checking 'Troubleshooting,' you may find additional help by checking the 'Assistance or Service' section or by calling KitchenAid. " When I called, they cited numbers I encountered only a recording directing me to choose from ordering parts or scheduling a service call. I had to learn from non-KitchenAid online sites the filaments are fiberglass.

We bought our KitchenAid stove in November of 2005 (model # KGRA806PSS00. We have had to fix it twice. Now, I have been told the electronic panel board has went out again for the second time. The repair cost for the parts to fix it this time is $524.00. I called KitchenAid to complain and they basically said, "Sorry, would you like us to set up a service call for you?” I was on the phone for almost an hour with a supervisor. It will do no good! I will not be fixing this stove again.

I have had a problem with my brand new KitchenAid side by side fridge since day 1 !! The ice maker freezes up within a few hours of producing ice. The dispenser won't dispense ice because the ice is a frozen mess, but a slight leak of water continues to drip through the ice maker onto my wood floor. I didn't break it, it came this way! KitchenAid has sent 4 different repairmen from 2 different companies and so far no one has figured out what the problem is. Now they want me to setup a fifth appointment for another repairman to come. The unit has always been broken.

Today, I was baking chicken, first at a slightly higher temperature than at 350 F. When I took the chicken out, we noticed a small piece of glass the size of a dime on the inside and a crack running from top to bottom. I have read the numerous other posts regarding exploding glass and I seem to have gotten off lucky. However,now I am terrified to use the oven, especially at higher temperatures.

During a dinner party the week before Christmas, the oven door exploded in my 2 month old, second use of Superba model #KEB-277, which original cost is nearly $2,500. It took me being a proactive consumer, spending about 1/2 hour a day for 6 weeks for the final repair to take place. The first "warranty" repair company just did not show up for an appointment.

The stove is only two years and old and when the self-cleaning cycle was run for the first time. The thermostat burned out mid-cycle and the unit shut down and the door was locked. The repair cost $213.45. Based on what I have seen online, this is a common problem with KitchenAid stoves. Since it was no longer under warranty, they wouldn't cover the cost. This appliance should be recalled!

I purchased this oven a few years ago and all I can tell you that it has been nothing but trouble. The following repairs were done through out the years: Igniter, front electronic board, other 2 internal boards, and oven. Only the gas burners are working at this point. This is about $1500 down the drain so what now? I'm seeing numerous complaints but nothing is being done, am I wasting my time writing this?

On 2/4/12, I purchased a Kitchen Aid double oven microwave unit nearly three years ago, when doing a kitchen remodel. All the appliances are Kitchen Aid, thinking we were purchasing a good, reliable brand name. Yesterday, I placed the oven in the self cleaning mode. After about 2 and a half hours, the inner glass panel on the oven door exploded, sending hot, shattered glass onto the floor. The intensity of the heat cracked the new cabinet along the top of the oven. I called the service center, and they indicated there have been no recalls on this problem. I am horrified to think that if my grandchildren were present, they could have been injured. After reading other complaints on this website, I think Kitchen Aid needs to do a recall on this unit. By the way, they did not offer to replace the glass. They said the glass was covered, but not the two service calls to replace it, and the glass can only be ordered by a service technician.

We bought the KitchenAid Supra convection oven/microwave on 2/18/09 (model KEMS378SSS04). We had no problems until preheating the oven at 425 on 2/1/12. We heard a crash and found the interior glass on the door shattered, sending glass all over the kitchen floor.

I purchased a double convection oven, KitchenAid Model KEBC208KSSo in 2003. I engaged the self cleaning feature last Dec 2011, not for the first time, and this time like everyone else, the door locked, the control panel shut down and $1,800 of repairs followed. I had replaced thermal fuse, fuse assembly, wiring harness, touchpad, control board, etc. Calls to Customer Service are useless: mantra of "the oven is 10 yrs old, it is not our problem," repeated over and over. No assistance whatsoever.

This "high end" gas range has had multiple problems with the oven. First, I kept getting a read out to "insert probe" when I was not even using the range. I had to pop the breaker, and then it reset itself. Then, I could not turn the oven off! I had to have a neighbor come and shut off the gas to the stove. The touch face panel was replaced. Now, the oven will not turn on! When I tried contacting Kitchen Aid, they claimed there are "no known problems", however, I do know there is a class action lawsuit in New York, and I also ran across this article.

We built a new home in the Rio Grande Valley in 2005. Since we had previously remodeled our home in Irving, Texas using KitchenAid products which gave excellent service, we assumed we could rely on newer models to do the same. This was a mistake. We installed a stainless steel oven/microwave combination (Model No: KEHC309KSS 05, Serial No: XS060040 57).

On Monday, January 23rd, 2012, KitchenAid double oven (model number KEBS277SSS04) exploded during its self-clean mode while my 5-year old and I were in the kitchen, showering us with scalding hot glass. Do you know what temperature the glass is when it shoots out of the oven? I called the extended warranty company who tried to deny the claim to fix it. I spent over an hour on the phone just to secure a service appointment. Then I look online and discover that many people are having the same issue with ovens that were purchased about the same time as mine. Consequently, after the oven is repaired it still does not function properly. That is a concern for the safety of my home and my children.

Oven door shattered while in self-cleaning cycle. My hardwood floor is now burned where the glass fell on the floor. They are coming to fix the oven but now after reading many complaints about this oven, I am not sure fixing it is really an option. KitchenAid should recall these ovens and refund everyone's money!

My control panel had to be replaced because the oven temp was off by sixty degrees. That was in November. However, it didn't repair everything because I can no longer turn the oven on. I have been told it's the touch pad. The service company ordered the part and KitchenAid said it is backordered until at least the end of February. I have been without an oven since early December! I have a family and I am an avid baker. No oven for three months? In addition, all the apartments in our complex have this oven and one by one, the problems are the same. What can I do?

The Superba Electric self-cleaning oven does not heat up to the appropriate temperature. I live in a condominium and at least two other units are experiencing the same problem.

I have a Kitchen Aid double oven, which is 2 years old. During the self-cleaning cycle, the glass door exploded, and glass covered the kitchen floor, and was in all vents. Just hours earlier, my 2 year old grandson was playing on the floor in the kitchen. I immediately checked online, to see if anyone had experienced the same thing, and found that I was not the only one. I called Kitchen Aid to see if they would help me with the repair, since I felt it was a safety issue, and Kitchen Aid should stand behind their products.

I bought one of the top of the line gas stoves. The paint on the grates began peeling within the first month of use. The stove was in a spec house so the warranty had expired by the time we began using it. We called a technician out to check the gas lights and ordered two more grates $200 each plus shipping. Within two weeks of use the same thing happened. I tried to talk to the "customer no service". They told me there was no warranty and no managers or supervisors to speak with. I can't believe. I thought I was buying a top end product and this how I am being treated?

I have a model KEBC107KSS04 Superba Self-Cleaning Electric Wall Oven/Convection. Self cleaning causes the oven to malfunction or breakdown. We cleaned the oven once and had to pay for a costly repair. Oven would not go up to desired temperature. Oven temperature stuck on "Low ". We cleaned the oven a second time and the same malfunction occurred. I’m not willing to pay for a second costly repair. KitchenAid, I am sure is aware of the problem. Just reading the complaints made me aware, I am not alone.

The Kitchen Aid's Superba double oven's self-cleaning option burned out the control panel. The repairman said that is a huge problem with these ovens, but still charged us for the call, and the replacement part. Now, the problem is, I can turn it on, but I can't change the temperature, and it will not turn off, unless my husband turns off the breaker switch. A new repair guy says the parts are discontinued. It's not fun going through the holidays without an oven. I am still trying to locate parts online, but no luck so far.

I have had my gas range for about 6 years now. In all honesty, the oven has never heated evenly. Also sometimes, it will preheat quickly. Other times, up to an hour! A few months back, the oven would not turn off! I went into a panic since it is gas and it really scared me. I had to have a neighbor cut the gas. Well, that was repaired. It was a faulty control panel. Yesterday, the oven would not heat! Almost sounds like the igniters are not functioning. This expensive "top of the line" appliance is going to nickel and dime me. I am ready to scrap it and buy a new one, but not KitchenAid!

We purchased a Kitchen Aid gas stove-top in August 2010, for $1,323. Today, I noticed that the knob for the fan was cracked in two places, because it is made out of cheap junk plastic. We barely ever used that fan. We bought a Kitchen Aid stove, based on their reputation, which apparently they no longer deserve. I asked them to replace the obviously defective piece, but they just copied and pasted a bunch of warranty paragraphs. So instead of replacing the knob for me, they would rather have me write reviews of their product. So here it is!

While cooking a roast at 225, which should have taken eight hours, the oven went into the broiler mode at the two-hour mark. If we were not at home, we would have had smoke damage to the interior of the house. The door locked and could not be opened. All controls failed and we had to shut off the breaker. After cooling down for one hour, the door opened and we removed the black pork roast. The oven is still in the broiler mode on high and will not shut off.

The oven door locks and unable to unlock. Had a technician come in and advised it is unfixable. Very disappointment with KitchenAid stove.

We have owned a KitchenAid self-cleaning oven which recently caught on fire while in the self-cleaning mode. The door locked and could not be opened and the fire department had to remove the stove in an emergency call. We have had lesser problems with the electronic system malfunctioning in the past but this episode nearly cost us our home.

I am a renter and had this stove purchased secondhand for me when I moved in. I used the oven for the first time last night making some fries. The oven wasn't even at 400. I was checking the fries and as I went to close the oven door it accelerated at the end because of the pivot. The handle jumped out of my hand and closed on its own force. The moment it closed the entire front glass window exploded out onto my bare legs. I had multiple cuts but nothing serious. I am glad there are these testimonials from other people as I am worried that my landlord would be held accountable for the fix.

The glass window on my two-week-old KitchenAid Superba double oven with convection exploded last night during the cleaning cycle. Glass flew out all over the floor, clogged the vents of the oven, and terrified me. Thankfully, I was home and able to turn off the unit before anything else happened. Now, I am afraid to replace this with another KitchenAid, especially after seeing these other instances of glass doors shattering.

I tried to self-clean my two-week-old KitchenAid double wall oven with convection, and the glass panel on the inner door exploded all over--glass flew out across the room, glass in every crevice of the vents, inside the oven. I am terrified. I called the retailer and KitchenAid asap. But when I see these other comments, I am afraid to even replace the oven with another kitchenAid.

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that it's a defective oven. There's no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettig's home.

I bought my KitchenAid oven 6 years ago. It is rarely used. I use the self cleaning cycle for the 1st time on 1-3-12 and now the oven door is locked, the control panel or oven does not work. There are thousands of the same complaint on every site you can complain on the Internet! Can't something be done?

Tonight at 5:45 pm the inside glass of my KitchenAid Superba built-in electric convection single oven exploded with such force that the glass shot across my entire kitchen and into my dining room. I had the oven on and was baking fish at the time. Luckily, my baby had just moved from her usual place on the mat in the kitchen or else she would have been utterly disfigured and seriously injured by the explosion of glass. I immediately phoned KitchenAid and they said they could send a technician on Thursday, January 5, 2012. The technician has just phoned to say he would just replace the glass and that this happens 100's of time a week and there is no guarantee that it won't happen again.

KitchenAid Superba double oven 'dies' every time we try to self-clean. I told my wife not to try it today. She did and it died after the cleaning cycle had been on for about an hour. Now we are looking forward to getting a Sears repairman out to our house, which is in the country, and will cost us at least a few hundred dollars, again. We are not really very happy with KitchenAid. We bought all KitchenAid when we built. What a mistake. I really thought KitchenAid was a good brand. I see on the internet that lots of folks have had self-cleaning shutdowns and KitchenAid will do nothing. Anyone have any ideas about what to do? Class action?

Same as thousands who have bought Kitchen Aid ovens, I bought a complete KitchenAid kitchen. I have the convection oven and convection microwave built in. Whenever we use the clean on the oven, it burns out the thermal fuse and KitchenAid gives no help. The model is KKUDS40FVSS and costs about $2000 of self-cleaning that doesn't clean. When they reply, they cover parts but not labor.

I purchased a resale home with existing KitchenAid appliances (four years old). In the short time I lived in my new home, I have seen multiple issues that doesn't seem normal to me. During cooking and when self-cleaning the oven, all the sensors turn off automatically including the clock and will turn back on its own after about an hour. It almost seem like the stove is overloaded even with one burner on. It shut the fan and all of the buttons on--the touch screen also stopped functioning.

Unfortunately, I am joining a long list of customers who purchased the Kitchen Aid Superba microwave oven/oven built-in combination. After less than 5 years, the bottom oven door locks, without warning or just cause. KitchenAid is aware of this manufacturer defect, but chooses to ignore it, and refuse to resolve this issue. Turning off the circuit breaker should reset the computer, but don't count on it. The other solution you may be given is to turn on the self clean feature, cancel it after 2-3 minutes, and hopefully it will unlock. I am appalled that managers like Kia (ID 8592), has no concern for customers. Kia basically stated that after one year, warranties expire, it becomes the customer's problem.

The cook top I bought was a KGCK 306V 30in cook top 11 months ago, with a 3 year extended warranty. I was cooking on the small low BTU burner on low. I came from the outside, to stir the pot of beans I had cooking, when all of a sudden, the ignitor on the high BTU burner started to try and light, and I tried to turn it off, but it kept trying to ignite, and then it started and caught fire. I unplugged the uni,t and shut off the gas. I put the fire out, and called the service department for the unit, and they said it would be two weeks before they could get out.

I don't understand why nothing is being done about the KitchenAid Stoves? After all these years owning this stove, it still breaks down on me. Now the oven does not heat at all. I even had to ask a neighbor to bake a few things because I didn't want to ruin Christmas dinner. I'm so frustrated, I can't afford a new stove so I'm stuck. I didn't do anything wrong here, so why am I paying the price. Speaking of price, I paid $1600.

I own an entire set of KitchenAid appliances. I am writing about our range, which I tried to self-clean for the first time on December 23. Don't you know that the oven shut down, and door is locked, and control panel is dead? I contacted KA to see what their remedy was. They are sending out a repairman, but will only cover parts, not labor. I was ticked off. I had a turkey to cook for Christmas and visitors are coming to stay for a week. It’s completely absurd to not have an oven to use. I asked the guy on the phone if there had been other issues reported on the same "self-clean" issue. He said no. Then he said that he didn't have access to personal records. Which is it? I am totally in for a class action suit as well. I’m waiting for a technician. It’s way to expensive of an appliance to have a repair 3 years later.

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didn't eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldn't be replicated.

I have a built-in electric KitchenAid double ovens. My new home is three years old and almost since the beginning, we have had trouble with the upper oven which we use the most. The red gasket between the glass and the door curled up and the oven has leaked since almost day one. We have the model KEBK206SS00, serial #XW0509649. I love all of my KitchenAid products but feel that KitchenAid should take care of this problem no matter what as it has been ongoing since almost the beginning.

We purchased all new KitchenAid appliances after we moved 4 years ago. We have had nothing but problems with our microwave, from the control panel (two times), to the thing turning itself on and heating up. The last time I talked to a service manager, she refused to pay for the labor, so I called her back three times and told her to mail us the part since it was free and she never called us back.

People, go to KitchenAid Facebook. There's a lot of people who put their complaints there and also show them that your mad. They have employees that work there and if we all go on there, they might just do something.

The oven sensors don't work properly, and when using double oven, unit shuts down and lower door locks. It seems like many others on this site have had the same problem. It sounds like a class action suit to me as it also appears Kitchenaid does nothing to make it right. When you pay over $2,000 for an oven, you expect a solid 10 to 15 years of use. That is not what is happening. My choices are to pay another $2,000 to $3,000 for a new oven or $500 to $800 for repairs every 4 to 5 years or so. It's not good either way.

Since the day I purchased this range, gas/convection oven, I have been disappointed with the quality. First of all, the salesperson at ABT told me the same thing about limiting the amount of self cleaning you do (but said you should do that with all self cleaning ovens.) Then, the fan on the oven sounds like a jet engine when it is on convect or cool down mode. I purchased this range in 2005 I believe, and this Thanksgiving, literally moments after the turkey was done, the oven shut down and will not turn back on. After reading all of these reviews, it clearly does sound like a recall issue and it is unfortunate that Kitchen Aid refuses to acknowledge their poor workmanship or design on this product.

Recently, I woke up to the control unit on fire with billowing smoke coming out of the top. Still Kitchen Aid would do nothing.

On November 17, 2011, I used my self-clean function of my KitchenAid gas range (model # KGRS807SSS01) according to instructions in manual. The oven is only three years old. After one hour, the oven turned off. The door was locked and it was not due to a circuit breaker. I have had to have two service calls, purchase an electric roaster to cook the Thanksgiving turkey in and received no help from the KitchenAid call center because the authorized repair person stated that I needed part #9762774 for the touch control system. But was told that the part would not be covered under the five-year warranty because it is not the touch control system.

I, too, have a gas range that when I put on clean for the first time, everything went out.

I have a Kitchen Aid combo convection oven/microwave. I have cooked in the oven exactly twice. This Thanksgiving, I tried the self-cleaning feature for the second time. The unit is 5 years old. The door won't unlock anymore. More junk from a multinational company, making huge profits, and sticking it to the hapless consumers. I will never buy Kitchen Aid again.

We purchased a KitchenAid gas stove (Model KGRC608LSS0) in 2003. The first year we had Thanksgiving, the oven completely shut off in the middle of cooking a Turkey. The oven would not restart for 2 hours. We called KitchenAid and had a repair come out, the next day, who of course could not find any problems, $150.00 wasted. The next Holiday dinner, the same thing happened, again couldn't find a problem. The next time I had Thanksgiving, I decided to cook the Turkey early so that I could turn the oven off for at least an hour before cooking the rest of the meal, and that worked. This past Thanksgiving, I tried my method again but this time the oven would not go back on for 1.5 hours. I tried heating the rest of the meal using the convection and after 45 minutes it shut off again. 22 people waiting for dinner and cooking side dishes in the microwave, not the way I want to host the Holiday. Perhaps this is one way of getting out of cooking the Holiday dinner.

People should go to KitchenAid appliance's facebook account. More people will see your problems and also, the KitchenAid employees are on there. That's what I'm doing. It seems to me that if we all complain there, they just might do something about this ongoing problem with the appliances.

We purchased a white Kitchen Aid gas range (model #KGRS206XWH2). Less than two months after installation, the lettering on the burner control knobs is dissolving off, and smears off with the touch of a finger. I called Kitchen Aid for new knobs, and they said they would send new control knobs as a "one time courtesy". They do not consider it under warranty, as they call it a "cosmetic issue". No chemicals, or abrasives have been used on these knobs. It is not a cosmetic issue, it's an engineering defect, and a safety issue. Unless you want to live for years, with a range that has no lettering on the burner control knobs, don't purchase this range!

I purchased an Architect Series II gas range in July 2009. The range is in a home that is inhabited only part time and has not been used much. In fact, it has probably been used a total of twelve times in two years. The first time that I used the self-clean function, the digital control panel went blank and the oven door remained locked. This occurred after about 1.5 hours of the self-clean cycle. I have researched this issue and discovered that it is an exceedingly common defect.

Our double oven KEBS207DBL8 is approximately 10 years old, and we have had nothing but problems with it. The electronic touch control pad has gone out on it, in its fourth year. The upper cooling fan has been replaced, the front door has been replaced, and currently, it sounds like a diesel truck idling when the unit is turned on. Our Kitchenaid appliance is not the quality product we expected when purchased, and we will certainly avoid all Kitchenaid products from here forward.

The light in the oven of our 8 year old kitchenaid superba stove doesn't light up anymore. Apparently we have to change the whole board? Total loss of function for the oven and the visible control area (lights, timer, programs) resulted.

This is an awful same story. I self-cleaned my oven and then the control panel blows and now for the 2nd Thanksgiving in a row and well over a thousand between cost and repairs, I'll have no oven. Thanks Kitchen Aid-lousy product, lousy company. Recall your electronic panels and stand behind your product!

Purchased a KitchenAide Gas Range model number KGRA806P SS00 in 2006. Two years later the off pad stopped working, being on a very tight budget we learned to use the timer to turn off the stove thinking that we would be able to afford a new touch panel at a later date. Last year the whole touch pad freaked out when trying to use the self cleaning mode which we had used on several occasions before. The last two years before the oven stopped working all together the convection oven didn't cook evenly. This is the absolutely biggest piece of junk I have ever purchased! About the only thing I think this range is good for is to use it as a boat anchor! KitchenAide/Whirlpool should be ashamed of themselves for continuing to produce such a faulty product. All I can say thank you for is that I didn't replace the panel over and over again like some of these poor folks did.

The stove stopped working, the control panel is dead and the door is locked. This has happened 2 times with no successful resolution. We were advised by Sears not to use self-cleaning function, it is very frustrating! There should definitely be a recall for this widely experienced problem.

I am currently replacing a KitchenAid Over-the-Range Microwave Oven (Model KHMS155L). I have had previous issues with the fan. Recently, the door literally fell apart. I was told to replace the unit since the door is too costly. I have decided to replace the microwave with a different brand!

I wish I had seen this site before we purchased our KitchenAid Stainless Steel range, Model #YKESS907. One year after buying, we tried the self-cleaning function for the first time. It blew out the thermostat, shut down the front panel, and locked the oven. I had it replaced under warranty and didn't think to try it out again, until one year later. Turned it on and exactly the same thing happened.

After using the self-clean option on our Kitchen Aid range, the oven door locked, the oven could not be turned off or regulated, and an indicator light for the "probe" was on the display screen. Due to the inability to turn off the oven, we've had to unplug the unit, not use the oven, and light the stove top with a lighter. I've read numerous complaints on the internet regarding this product and am applaud that KitchenAid has not recalled this item. Agreeing to replace a part through 2010 and not pay for the service call in unacceptable. We did not use the self-clean option until this year (2011) and had no reason to question the product prior. It is a very dangerous issue. KitchenAid needs to rectify this immediately.

I have a Kitchen Aid gas range that's 5 years old now, and I have had nothing but problems with it since the first year i paid $1,800 for it. I called Kitchen Aid and they told me it's my problem, cause it's so, old 5 years old! It's not right that they can take people's hard earned money like this. This to me is a scam and something should be done about this. People should get together, and not take this. Put a stop to it. Their appliances should be inspected by goverment officials to see whats going on with their products.

I have a Kitchenaid Range KGSC308LSSO, purchased in 2003. Main control panel needs to be replaced again! The problem is that the range turns on by itself (500 degrees - time sets for 33+ hours!) This was witnessed by unbelieving repairman on 11/07/2011.

Twice, the microwave glass door on my Kitchenaid electric high speed microwave/convection oven unit has shattered into a million pieces when I have used self clean on the oven below. What is the value of a self cleaning oven if you can't use the self cleaning part? In addition, the spring on the oven door broke for no reason. This combination oven/microwave is a lemon!

Everytime you use the self-cleaning cycle in the Kitchenaid oven, it blows a fuse in the middle of the cycle and shuts down.

I purchased a KitchenAid KDRP463LSS in August 2007 and have had nothing but problems. While it was under warranty, the fan/blower started making noise and had to be replaced. Now, some 4 years after I initially purchased the unit, I attempted to do a "self clean", only to have it stop in the middle of the cycle. The control panel is dead and the oven door will not open. I see many of the same complaints on the internet with KitchenAid ranges. I will never purchase another KitchenAid appliance again and I would be very interested in participating in a class action lawsuit against KitchenAid.

The thermal fuse has blown out several times over the last two years, and is costing money each time. KitchenAid could care less - they are raking in the money as exclusive supplier of the parts. We have other Whirlpool and KitchenAid products, and the process is always the same. There's no help from the company, no cheap parts, and there's aggravation at a simple machine that is designed to break down. Our Whirlpool dishwasher is designed with too small of a draincock, and it constantly blocks up. I am a repairman, and I am tired of coming home and fixing these ** things. I went over to Maytag and Sub-Zero, and have not regretted it. I now tell all of my customers and friends to not use these products as they will constantly be fixing them because they are designed to fail.

On 2/20/06, I purchased a KitchenAid Dual Fuel Range, model #KGRA806. It's sad to say that it has been one of the worst appliances I have ever bought. I have had the range repaired twice (the thermal disc among other things). Last week, it died again and rather than throw good money, we decided to replace the range. I thought I was buying a high end quality appliance, but sad to say the quality control on the Kitchen Aid appliances has really hit a new low. In the interim my KitchenAid stand mixer has broken again. Considering the cost of repair, I probably will replace that also! I thought I was buying the "Cadillac" of appliance with KitchenAid but found out differently!

We have a KitchenAid Double Wall Oven purchased at Sears in 2001. Just now, fully out of the ten year warranty. Its model no. YKEBSDB3 and serial no. YK210XXXX.

I have a 2-year old KitchenAid double wall oven. Today, I used the self-cleaning feature for the first time. After about 30 minutes into the cycle, the interior glass shattered! The glass blew through the bottom of the oven and into my kitchen. Fortunately, nobody was standing close enough to get hurt. I turned off the oven and circuit breaker to allow it to cool. I will be contacting the shop who sold this to me and also KitchenAid tomorrow.

I have a KitchenAid Gas Range model #KGSA906PSS02, serial #XT1303645. It's 5 years old now and I have had nothing but problems with the gas valve. Also with the door lock and some kind of panel that ignites the gas. This oven needs repairs at least twice a year since we got it. Now, they're telling me that if I want it to work again, it's going to cost me $650. I paid $1800 for it. Are you kidding me? It has cost me more for repairs than what the oven cost me. KitchenAid doesn't help at all. They don't back up what they sell unless you buy the extended warranty. That should have been a warning call. Oh well, my loss and theirs too. I'll never ever own another KitchenAid product again. I can't afford to own one, too many repairs. Oh yeah, I had to rate at least one star. I have no choice. Lastly, the good news is that my gas bill is lower because I can never cook on it. Thanks for nothing KitchenAid.

Every time we use the self clean program, the oven locks up and blows the high limit. This is the third time that we have had a service tech out to repair this wall oven today. He said that he had to replace the blower fan. It's because the old one did not produce enough CFH to keep the oven jacket cool near where the limit is. So, today was another $350.00 added to what we already paid for service calls! I called the customer service number again to register my concerns. The fellow at the other end of the line said that there was nothing he or the company will or would do to rectify the problem or recall the oven, or even say I am sorry. So, I told him that I was going to put the bad mouth on the product and company every chance I get. So, here goes buyer beware: KitchenAid will not stand behind their products!

KitchenAid Range Model # YKESA907PB00

I have a 6-year-old Stoves dual fuel range cooker. Sure, it's out of warranty, but now it only functions as a hob! The thermostat on the main oven failed last year. Stoves can't fix it because the company that made it has gone out of business (no thought of doing anything about it). Now the interior glass shielding on the secondary oven decided to shatter last night. I can't expect anything to last, but in these times, I expect that something would be fixable. I will never buy anything by Stoves again. It was an expensive item around $1500, so not exactly bottom of the range! But it definitely is bottom of all ranges!

KitchenAid Gas Range model KGSA906. When self-cleaning for the first time, it stopped functioning. The panel is dead and the oven is locked. The repair guy said it is a known defect with KitchenAid. KitchenAid would only respond that it is not covered under the warranty. Now, we have cleaned the oven a second time with the same result. KitchenAid is being sold as a quality product and they should stand behind their product on this clear design defect, but they are not.

We purchased a stainless KitchenAid range less than 2 years ago, model #KGRS205TSS2. What designer would decide to make the interior of the knobs out of plastic? We've had 2 knobs crack. The exterior is stainless but the interior is brittle plastic. Customer service says it's out of warranty, and they are $23 each plus shipping. This is a design flaw and not a routine maintenance item! They should stand by faulty products and send replacements free of charge! This leaves me with a bad taste for KitchenAid!

I ran the self cleaning cycle on my 6-year-old KitchenAid oven and afterwards, the oven wouldn't warm up anymore.

I spent $2000.00 on a "fancy" KitchenAid range with the touchpad and had it fail on me! When I called KitchenAid, they wanted $150.00 to check it out and I was told that the life of appliances is only about 8 yrs! Wow! KitchenAid is now crossed off my list of worthy appliance makers along with GE! This is my third appliance to break down within three yrs. The other two were GE products, a monogram dishwasher and refrigerator! I cannot believe how, we as consumers, are being scammed by these big companies who offer no help!

I installed a new Kitchen Aid stove in May, 2010. The oven's preheat and self-cleaning features have not been working correctly since I first used the self-cleaning for the first time. I am 85 years old and gave up a perfectly good older GE stove because I could no longer reach the controls on the rear panel and bought this new Kitchen Aid because it has the controls conveniently on the front panel. It was a very bad decision.

Our KitchenAid gas range have the same problem that many other people have experienced. First, the off button stopped working and the panel had to be replaced. Then when I went to clean the oven, it quit during the cycle. The panel is dead and the door will not open. I will not buy a KitchenAid appliance again. Not happy!

This is the second time in two years that my KitchenAid oven (Model: KEBC177KSS05) experienced some power failures after using the self-cleaning mode. KichenAid says that they haven't heard anything about it while the repair person said that he'd seen it before. Time for a recall, KitchenAid!

We bought our home in May 2011 with a one-year old KitchenAid oven. Last week, I used the self cleaning cycle for the first time. The oven door locked and the digital display was dead.

I bought KitchenAid oven on 8/2002 KEBC208KSSO. The control board was replaced in 8/2006, again in 2/2007. Again, the control board has failed and needs to be replaced! Is this a quality product? KitchenAid refuses to take responsibility for a crappy product.

The KitchenAid Oven in the remodeled house that I purchased in 2007 has been cleaned twice. I still get the same result, the oven will no longer heat up to use.

A little less than three years, we bought a high-end KitchenAid stove at Sears in Sarnia. I cook and bake a lot. I like to use the convection oven as well. However, right from the start, the fan seemed to be kind of noisy. When, after a cleaning cycle, the door did not open, I was very upset. They came out to repair it, and the repairman suggested that I should not clean it on a long weekend. He fixed it and the very bend fan from the convection.

Like thousands of other people my KitchenAid Superba oven (KEBS177DBL7, serial no: XJ3101002) refused to heat up after I used the Self Cleaning feature for the first time since I've bought a house with it. Of course, it was the infamous blown thermostat. I contacted the KA customer service providing links to other complains about the same issue and asking just for a new part. They said that even though I am 'a valuable customer' they can't help me since the oven is out of warranty. Fine, I asked to redirect me to a supervisor and finally she called me. I told her, that everybody knows about this problem but KA and that there should be a recall. She kept repeating 'your oven is out of warranty and we can't help you'. I said fine, I'll join the army of unhappy customers in the Internet and will just spread the word about how badly KA design their products. She said again that she can't help me. Oh, well, apparently KA doesn't care.

I used the self-cleaning cycle for the first time on my KitchenAid (Model: YKESS970) electric range which cost me over $2,500. The oven is now a year and a half old and completely finished. The door is locked and the display panel is not working at all. I called KitchenAid and they said that the parts might be still under warranty but we have to pay the labor of $81 just for them to show up, plus $19 every 15 minutes (the first 15 minutes are free). Wow!

It's a beautiful piece of junk! I bought Stainless steel model #KGRA806PSS on January 2006. The first service call was on January 2007; second on January 2008; third on April 2008. Of course, my fourth service call is now past the 5 year warranty. The igniter would click forever and then go out. Three times I've had the electronic replaced. Oven would preheat, come to temperature then would lose heat and never reheat past 275. I didn't dare use the self-cleaning feature after reading the horror stories of glass shattering or doors locking or burning the electric board out.

KitchenAid Double Wall Ovens have a faulty self clean feature. Once you use it, your oven shuts down and you cannot open it. This is a known problem by KitchenAid, yet they take no responsibility or corrective action. I am interested in suing KitchenAid. Any thoughts on how to launch such a suit?

The front control panel of stove/oven does not work well. I started the oven and then could not turn it off. It was very scary. The machine finally had to be pulled out from the slot and manually unplugged. The panel off button does not work, and the other functions work sporadically. Mary kept insisting that these issues do not exist with KitchenAid appliances, when there are so many complaints and similar scary experiences from other owners.

We purchased the KitchenAid Architect Series II 30" self-cleaning freestanding double oven electric range. Looks great; however, after the first time cooking on the top oven, grease spilled into/between the glass of the bottom oven door. I can not clean it.

I wish I had read reviews here before we bought our stove! We have a 2003 KitchenAid (KGSC308LSSO) -- $1400 and change. It has fussy controls and hard to clean; I've never liked the thing. The self-cleaner stopped working years ago; we've just lived without it. Then last week the stove was preheating to 350F, and the inner glass window spontaneously broke. My husband called it in; gave them the model number and all other information.

We purchased a KitchenAid Superba Architect Series double oven (model # KEBC208KSS02) in 2003 for our new-built home. After using the self-cleaning oven, the display of the oven went completely out and the oven doors were locked. We had the oven repaired (we had to replace the motherboard which was over $800 once the repairs were completed) and 3 months later we had the mother board go out again.

We remodeled our kitchen in July of 2006. We installed all new KitchenAid appliances. The slide-in gas range/oven (model # KGSA906PSS01) is a terrible product. I had 2 service calls on the oven in the first few years. Once the 5 year warranty had expired the motherboard had to be replaced, followed by the gas valve, the sparker module and the gas range circuits. Buying a new oven now seems like a smarter move.

I have a KitchenAid Range KERS507YWH4 that the control panel and oven door locked after the self-cleaning cycle. The control panel is no longer available. Since the stove was purchased in 1998, we get to buy a new stove. I am not buying a KA with all the complaints on this matter.

I too bought KA 600 Pro in December of 2010 after having a KA Ultra Power (KSM90) for about 10 years (which I had bought used from a friend). I bought the 600 Pro with much expectation to do more with it than what I was able to do with the Ultra Power. First of all, my Ultra Power had no issues with making bread doughs, I had two bowls to make two full batches back to back. And it did not give me any problem, never shut down, smell, etc., although I could tell it was a bit stressed when I did stiff dough and full amount sometimes. I also always make WW and white mixed (50/50).

I was using my KitchenAid stove (free-standing range) and had a pot on the back burner. When I went to put some potatoes into the water, the glass on the back-splash of the stove shattered. It sent shards and pieces of glass towards my face and all over the kitchen -- up to 5 feet away. We are still finding tiny slivers of glass in our kitchen from this. I called KitchenAid first thing in the morning and told the customer service person what happened; she said to unplug it, and that they will send a repair person. She also said "glass breaks". I explained that it was more than glass breaking. Nothing had hit the glass. It shattered while I was cooking and exploded towards my face. I was very lucky that I wasn't really hurt.

We purchased a Kitchenaid slide in stove in April of 2010 model number YKESS907SP03. A couple of months later, the knobs started to lose their information. I have only used water and dish washing liquid to clean these items. We contacted our agent, against whom we have not complaint and he secured a new set. To date, he has given us four sets of new knobs and we will be requiring a 5th iteration.

This morning, I used the self-cleaning oven. When it was hot, I heard a crackling noise. When the oven was cool enough for the oven door to unlock, I saw that the glass was cracked. This was purchased in 1903 and I didn't have the insurance for the service. They want me to call in a serviceman, which would most likely cost a lot.

I have a Kitchen Aid double oven unit (Model: KEBK206). Our home is new construction and this is what the builder put in. I have been in the home for 18 months and decided to run the self-cleaning cycle on the top oven only. I chose the "quick clean" cycle to run 2 1/2 hours. After about the first hour, I left the kitchen for five minutes, came back and there was glass everywhere. Kitchen Aid denies any liability here, off warranty and is offering me a 50% discount for a new glass. However, I have glass shards all over the oven, in the vents, gaskets, and I can't reach these areas to clean it out. There is a blower fan on the oven and I'm concerned that I'm going to be blowing glass all over my food. It is very frustrating and completely irresponsible of the company to do business in this way.

I have a 5 years and 3 months old built in oven KEBC107KSS04 with serial # XS4814069 where the inside glass panel exploded. This oven has not been used since Christmas dinner (I have two single built in units).

At the end of January 2011, I had a serious problem with my KitchenAid oven model KEBU107SSS00, Serial Number XU3510616. The oven is less than 2 years old. On Monday, for the first time, I tried the self-cleaning feature of the oven. After approximately 1.5 hours into the cycle, I heard a pop coming from the oven. When I checked, I saw that the inner door glass had completely shattered. I immediately stopped the cycle. I opened the door after the oven cooled down and unlocked, the inner glass was in a thousand pieces. Again, this was the first time I had used the self-cleaning feature of the oven.

I purchased a Kitchen Aid Single Wall Oven about five years ago and had it installed as part of a complete kitchen re-model. A licensed contractor installed it. I had a problem when I used the self-clean cycle, the thermostat burned out.

I am having problems with our KitchenAid, KEBC107KWH03, again. The self cleaning feature shuts down the oven. This is our second time with just as many cleanings. It’s the same story from the repairman, "Don't use the self cleaning feature”. I sent an email off to KitchenAid tonight. The last time, I too received the same "sorry for you loss" form letter from KA. This stove is a piece of $1,500 crap! What’s my plan? Thankfully, we have the extended warranty from Sears. If nothing can be worked out, I plan on self cleaning this thing after every service call.

Our 7 year old KitchenAid wall oven outer glass on the door popped and shattered, sending glass straight at my face. Literally, I did not even touch this oven. Being single, I had not even used it for a couple of months. It happened very suddenly without any warning except for a couple popping sounds, then boom! It scratched up my face and almost took out my eyes!

I have a KitchenAid Architect Series Free Standing Oven. After running the "self-clean" feature for the first time, my oven display is blank, the oven is locked and the oven controls do not work. Apparently this is a class problem.

I too have a KitchenAid double built-in oven problem, model no. YKEBS278DM2. After it self-cleaned, it did not open or turn on again. After that was fixed, it made too much noise which meant I then needed a new fan blade/blower/convection motor fan. Lately, it just shuts off on its own. Now I need to replace the whole control board. The most expensive part of the oven. The first set of problems took about a month to rectify. This new problem, I am hoping, will be fixed within 10 days. It’s a good thing I have a separate stove top, microwave and BBQ.

We upgraded our kitchen appliances to KitchenAid when we bought our house in 2005. The double wall oven unit model (KEMC208KSS01), the inner glass shattered. I heard a big 'pop' after I baked a chicken in the oven. We noticed the glass panel cracked. I contacted KitchenAid and inquired what could have caused that and could it be a defect with the panel. The customer service representative told me it's the first they heard. I also told them that the microwave hinge broke and the door is very heavy and hard to open/close.

We have had a series of failures with our ovens. Control boards replaced twice, temperatures sensors replaced, thermal fuses replaced, heat sensors replaced, now another failure. We’re waiting on a service call. KitchenAid will not replace ovens and will not cover all repair costs. Ovens are expensive and we’re without use of the ovens. And now we’re paying for repair expenses every time they are cleaned.

We purchased a new KitchenAid double wall oven KEBK206S) last February. It was installed in late March. In October, it snapped, crackled and popped, emitting much smoke. I called KitchenAid. Four "repair visits" later the damned thing still doesn't work. Passing over the aggravating of four visits (oh, yes, I almost forgot - they just didn't show up for the first scheduled visit), I am without an oven the Monday before Thanksgiving.

The KitchenAid KEBS207D Built-in Double oven failed during self cleaning. Self cleaning has only been used twice even though the product is already 11 years old. The technician automatically brought two parts when he saw the trouble ticket, which is a thermal cutout and a control panel fuse. He already knew what the problem was because he has fixed it many times on these ovens.

My KitchenAid convection oven Superba (Model #: KEBC107KWH03) is not working again. We had a service tech come from KitchenAid to repair it after I had it for only a year in November 2007. When I did the cleaning cycle, it stopped working after that. They fixed it and now, I cleaned it again and it stopped working again. I called them and they say that they do not have a record of my oven being fixed the first time. Well, that's weird because I have been using it, it has been working and it wasn't a ghost that fixed it.

My KitchenAid convection oven Supurba model KEBC107KWH03 is not working again. We had a service tech come from KitchenAid to repair it after I had it for only a year in November 2007. When I did the cleaning cycle, it stopped working after that. They fixed it and now I cleaned it again and it stopped working again. Same thing. I called them and they say that they do not have a record of my oven being fixed the first time. Well, that's weird because I have been using it and it's been working and it wasn't a ghost that fixed it. Now they say it's out of warranty and it's basically my problem. I am mad, I will take their appliances out of my house and never use them or give them away.

6 Weeks ago, I purchased a brand new Kitchenaid double oven #KEBS207SS for my Mother's condo here in Los Angeles. The first time it was turned on, it started blowing hot air from the front of the oven. (This was within 10 minutes at 350 degrees) The kitchen temperature immediately jumped about 20 degrees and the air being pumped into the kitchen from the front of the oven was like a hot hairdryer being blown in your face. I called Kitchenaid at least 10 times and spoke with their call center telling the problem and my concerns. They sent out two different companies and both acknowledged that there was a problem, but said nothing could be done to fix it.

I used the cleaning cycle on my KitchenAid wall oven KEBC107KSS03. Now, it does not have any heat. Of course, I called KitchenAid and they were useless as always. In the last 11 years, I have purchased 3 complete kitchens of KitchenAid appliances and have had more problems than I can count. I have tried getting estimates before getting someone out here. I am getting everything from a fuse to a computer board. I am so disgusted with KitchenAid! I could no longer afford to keep paying for the extended warranties and now yet another breakdown! My first oven actually caught on fire during the cleaning cycle, my dishwasher has been fixed more times than I can count. Never again will I own a KitchenAid!

I moved into a new house with KitchenAid appliances on 12/2006. My oven would not cutoff when button is pushed on 9/2009. It cost $409.32 to fix. Warranty would not be covered and they refuse to repair. I cut the breaker off for last year to cut oven off. Now the oven will not work at all. The microwave oven comes on and cycles when no one is around.

I moved into a new house and it had a KitchenAid Superba oven. I used the self-cleaning option following the instructions in the owner's guide. When the self-cleaning cycle was complete, the glass in the oven door was completely cracked. I have been unable to get KitchenAid to address the problem or give me information to fix it.

I self-cleaned my KitchenAid oven and now it won't heat. It ended the self-clean process with an error code.

I have a Kitchenaid double convection oven model #KEBS208DWH7. I used for the first time, the "self-cleaning" features, followed the directions, and the cleaning started, going good and when I came to check on it a few hours later, there is no power to the oven, the top oven that I had set to be cleaned, the door is still locked.

I own a KEBC107KSS03 wall oven since 2005. I used the self-clean cycle and now the oven does not heat. I reviewed this site and I have experienced exactly the same situation as Jose of Sonoma, CA experienced (August 21, 2010). I will file a complaint as suggested by his next post. I have not called service tech. I need my oven to work since I am hosting Thanksgiving dinner. I am very disappointed. I bought all Kitchenaid appliances except for the hood and microwave. Yikes!

Same as everyone else! Self-clean fried the interior lights and some on the outside panel! Now it's in my garage to bake on powder coating paint! I tell everyone who enters my kingdom, not to buy any ovens from this company! Shame on you!

In September 2008, I bought Kitchen Aid single wall oven KEBK1018 from Lowe's and on August 2009, after using self-cleaning feature, the oven went dead. It was still under warranty. It has faulty thermostat, which the repair people said happens when you use the self-cleaning oven feature. Their advice was to quit using it! The oven has since died two more times, for a total of three times in two years. The most recent time it died was when we were using it as an oven to cook food (what a concept) for a period of about four hours. Highest temperature was for about one hour at 400 degrees. The rest was at 350. So this last failure was not related to self-cleaning.

I self-cleaned my oven, Kitchen Aid Superba wall oven convection, model: KEBC147WH, and now it no longer heats up. It's Monday and I can't get anyone out to fix it until Wednesday and will have no oven till then. I will have to pay for the service call and parts.

My daughter purchased KitchenAid Superba double wall oven after being pleased with her KA dishwasher. One month later, I began researching appliances for my own kitchen and found the numerous complaints about KA ovens failing after self-cleaning cycle. So I warned her and she resolved to never use the self-clean feature. That did not help. When she turned on the lower oven to broil one day, the inner window exploded. The oven is less than one year old so theoretically under warranty.

We purchased this single KitchenAid oven about five years ago and have had to replace the thermostat to the oven twice. It appears that KitchenAid would correct this problem. The thermostat is very expensive to replace. With this on-going problem, it appears that the thermostat should be replaced by KitchenAid.

KitchenAid ovens self-destruct if you dare hit the self-clean button! Just search the web and it is filled with stories. KitchenAid has not been held accountable. There should be a class action lawsuit. They know about the problem but they have not changed the design, nor will they fix your broken oven. If queried, they retort, "Do not use that, use Easy Off". We used that feature for the first time ever, today. Today, our oven is dead. Where is the class action help when you need it? We've been hit hard in this economy and now we have a dead oven and no money to fix it.

I ran my KitchenAid stove's self cleaning feature and the computer failed and the door on the oven locked. There is no way to use the oven and the computer will not illuminate. This is the second time that this oven has failed this way. I had the computer replaced about two years ago. I see online that this is a common problem with these ranges. The customer service person told me that they are aware that the self cleaning feature causes the stoves to break but said that this problem was not unique to KitchenAid. I am willing to participate in a future class action lawsuit against KitchenAid for this problem.

I am an owner of the Kitchenaid double wall oven model 3 kebs208dss8. I could not begin to list my numerous complaints about this oven and the lack of any help or concern from Kitchenaid. I have replaced both oven doors 3 times as well as the hinged 4 times. I have had the oven serviced twice when the fuses blew when cleaning the oven. In addition, the control panel no longer works and has been replaced on another occasion. They are now claiming they don't make the parts to replace defect.

My KitchenAid Superba double oven (Model: KEBS208SSS00) keeps thinking that the probe is connected. This has prevented us from using the oven for over two months. We bought the oven three years ago and besides the holidays, we use the oven seldom. We contacted KitchenAid's help desk and they referred us to service after having me go through the "Bread proof" proceeding on page 15 of their user's guide. It is incredible that no mention of the probe is found in any other place and that there is no other way to get the oven out of the probe cycle--not even to turn off the oven, but by keeping the door open. Based on the comments by other customers, KitchenAid is aware of the problem, but is not willing to solve it. I wonder if we could submit our complain to the BBB or any other organization that may help us to have KitchenAid solve this problem. Please comment.

My KitchenAid Supurba oven, two years old, failed to heat after self-cleaning. I posted the problem on Facebook. KA contacted me almost immediately. They did cover parts, but not labor. I believe they do not have a clear complaint channel, so this issue is not being addressed. People need to contact KA directly to get this issue escalated! I’m very nervous to try again.

I recently bought a brand new home that came with a Superba Built In Electric Convection Double Oven. I decided to use the self clean function for the first time. I followed the instructions and went to bed. In the middle of the night, I heard an alarming noise. The entire inside glass of the oven had shattered into a million pieces, for which it took countless hours to clean. Upon calling KitchenAid, they made it seem like I had done something improper. Well upon research, it would seem that this is not the first time that people have complained about glass shattering, tinging or simply not working after using the self clean function. To make matters worse, customer service is horrible. They sent me the wrong parts for fixing the problem and had the audacity to blame me for them sending out the incorrect part. They are supposed to be the experts on their products, not me.

Well, it's autumn and we are starting to cook indoors again. And once again, our KitchenAid oven thinks there is a cooking probe inserted. This has been a continuous problem ever since we got this oven four years ago.

The oven door locks and they claim it's a defect, but will not replace the unit. The consequence is I cannot cook for my family and have to spend to eat out. meals.

I purchased a double kitchenaid oven 7 years ago. I had about 3-4 service calls for it in the first year. Disaster! The final serviceman said this was a faulty machine and actually had it replaced. Nothing changed! New oven was just as bad. Temp doesn't work properly. Cakes come out done at the edges and raw in the center. Oven door hinges loosened. Had the hinges replace twice. Warranty ran out. Yay! Now I was paying $211 to replace hinges again. Then self cleaned the oven - big bang. everything shut. Couldn't open oven door and electronics didn't work at all. Serviceman came, parts need to be replaced at my expense for about $400. I'm not doing it. not sure what the next step is. I will send as many emails and calls that it takes to...not sure what. I guess to get frustrated. Will never purchase anything from this company again.

Count me in on any class action against KitchenAid. I have a double oven wall (oven model KEBS208DSS6). During the clean cycle, it completely fried. Thank goodness my husband was home and quickly shutoff the power off to it. The door latch completely melted so the door would not open, all the sensors and fuses fried, and also the micro computer panel. I fixed all except the computer panel. It is no longer available. I can't find it anywhere.

Kitchen Aid Oven quit working when we used the Self Cleaning Option. This seems to be a serious and common product defect that Kitchen Aid will not step up and recall.

I remodeled my kitchen 10 years ago and purchased all new KitchenAid appliances. One of the appliances was a Superba double oven with convection and self cleaning features on the top oven. Nine months after installation, I ran the self cleaning mode. The control panel board burned out. It turned yellow along with the door handle. To make it worse, the door lock stayed on until a repair came and opened it. There was some sort of "flaw" and it took several months for my repairman to receive the parts needed to make the repair. That meant I had no oven for Thanksgiving dinner and had to treat 12 relatives to Thanksgiving dinner at a restaurant.

When I was reading the complaints of the Kitchen Aid ovens, I felt as if I was reliving my nightmare. I have been battling with Kitchen Aid for months now. Coincidentally, it all started after I used my self-cleaning cycle, as well. I have not had a working oven for over three months now. They have replaced so many parts of the oven (in some cases, they have replaced the parts twice). The best Kitchen Aid is willing to do is replace my oven with a new model at a cost for me of $520. I am in no position to do this but I am so frustrated and at such a loss. I can't understand how a "reputable" company can get away with this gross negligence of providing inferior product with no consequences.

We just moved into a new house with all high-end, brand new appliances (maybe a year old). The oven, a KitchenAid built-in electric oven (Model: KEBK101) stopped working after I used the self-cleaning feature. The repairman said it blew out the thermostat and after replacing it, he told me not to use the self-cleaning feature again. He said that the KitchenAids commonly do this. Is there any remedy for this?

I purchased a KitchenAide Superba Model Number **** with Serial number **** in 2005. The first time I used the clean cycle, my oven was out of warranty so I paid out of pocket for the total repair. The thermostat was the problem. The next time I used the clean cycle, the same problem. The oven was unusable because it would not heat. This was in June of 2009. The thermostat is still the issue so the technical support said I had to replace the t-stat with a higher temp one. KA paid for the part while I had to pay labor.

We've had 2 ovens in one year. Starting with the most recent and going back. Oven #2 exploded. The inside glass shattered while the broiler was heating up. My mother and I were standing 3 feet away! We could have been hospitalized and blinded if the outer glass busted also. We are traumatized! There's glass everywhere. I can't tell you the model right now because the oven is still full of glass. (a tech is on his way to have a look-see and we wanted him to experience what we experienced).

Cleaning cycle causes the oven to not work when done. I had it repaired twice. Seems that there are many people over the internet who have the same problem. I can open the oven but I cannot turn it on.

Add me to the KitchenAid oven complaint. We have replaced all of the major parts at least twice in the past five years plus a number of smaller things like thermostats and thermocouplers at least 4 times. These wall oven models 207 and 208 are known by appliance repair personnel to be faulty. I would like to participate in a class-action against KA.

I have a KitchenAid Superba convection oven (model # kesh307hbs4). I have had to replace the burner controls twice. Once for the halogen burner and also the large burner. The glass cracked on the front of the oven while baking. Now the control panel has burned out and cracked the glass on the control panel where the temp and time are. The repairmen that came out tells me these ovens are not made to last. The repairs have cost almost as much as I paid for the stove. Nothing but problems. We cannot afford to have it fixed this time. They want $300 just for the part. We are now without a stove.

We have a Kitchen Aid Superba Oven Model #KGST307HWH9 ,which was purchased in 2004. In August 2010, we used the self cleaning cycle for the first time, and the oven stopped working after the self-cleaning cycle. When I called Kitchen Aid, I was told the problem is common, and I should not have used the self-cleaning option. I have an estimate for a repairman to come out and fix the problem for about $200.

My Kitchen Aid oven was bought in July 2005 and we previous had problems with the self-cleaning feature which was fixed after numerous service calls while it fortunately was on warranty. Last week, there was a bright flash and smoke while the oven was on. It turned out the broiler element was gone and took the circuit board with it. The repair person also told me that Kitchen Aid no longer guarantees the broiler element for a year but only 90 days. A totally unreliable product.

The following clean cycle oven would not heat. We have service provided by our gas company. The representative came out, diagnosed the problem as heating element and ordered a replacement. It did not fix the problem. He called the KitchenAid distributor who told him it was the control board. A week later, the control board came, was installed, and it all worked except for the "cancel" button. He called KA again, they now said it was a fuse and the front push-panel. KA (I called the home office) then sent an "authorized" repair guy. He pronounced the oven was fine, but noticed we hadn't had the back blower squirrel-cage upgrade for high altitude (6000' above MSL). At that point we all wondered why a company would even distribute a product to the Intermountain West that had a very inadequate fan to keep the whole box from turning bright red and setting fire to the house. He then said he would email his findings to the home office.

I purchased a new KitchenAid double oven in 2002. Due to computer issues, it needed to be replaced in 2005. KitchenAid had me pay for half of the second oven. I bought service contracts for all those years until 2010. I have paid close to $5000.00, if not more. The third oven has small holes, which is due to defective material. I paid an authorized service contractor to come see. A man named Dave from Aaron and Sons said that KitchenAid will have to replace the oven. It cannot be repaired. He took photos.

I was a guest at a home in Colorado. They were preparing a meal for my arrival. In a KitchenAid wall oven. The meal was slow to heat. In fact, it was not heating at all. The owner called to buy a new oven the family did a barbeque. I looked at the broken oven. I am a shop teacher, this time with no tools. But I was able to detect an open thermal switch back of the oven. The repair people at KitchenAid wanted almost a thousand dollars for the repair. Reason for the new oven order. I sent the owner to a parts place.

This is a follow-up to my previous post. The Consumer Product Safety Commission asks to file a report regarding this issue. They provided the following link: **.

We have a KitchenAid Superba Oven Model #KEBC107KSS03 which came with the house when we purchased it (less than a year old) in 2006. In February 2009, the oven stopped working after a self-cleaning cycle. When I called KitchenAid, I was told the problem is common and I should not use the self-cleaning option. What?! Why is it there? It didn't make sense.

Used the self cleaning feature in the kitchen Aid superba. The oven stopped working. It appears to be a serious flaw. The oven no longer heats up.

We purchased a KitchenAid built-in Double Oven model number KEBC207KBL in November 2004. Last week we used the self-cleaning feature for the first time. The result: complete oven failure. No power, door remained locked. The serial number and model number are on the inside of the oven, which I couldn't open. Without that information, they couldn't help me.

I have had my kitchen aid range since 2005. Thank God for Service Plus from the electric company. I would have to say that the control panel goes out at least once or twice a year. Never clean the oven, or hit the clean feature by mistake, because that is another repair.

The KitchenAid oven touch pad burned out in June after using the stove top. $264.90 later, now it is July 25, the touch pad again burned out after using the self-cleaning (quick clean). I cannot open the door. Do I need to pay another $264.90 to replace another touch pad. What is my guarantee? Help!

July 24, 2010, my 5-year old KitchenAid built-in oven stopped working after I ran the self-cleaning cycle this past weekend. I had run the self-cleaning cycle 4-5 times before with no problems. Following cleaning, although I could open the oven door, the oven failed to heat at all. Your site was helpful in determining that this failure is a common problem with self-cleaning ovens.

I submitted a complaint a few minutes ago regarding KitchenAid wall oven. Since that time, I spoke to a supervisor at Whirlpool. She was very kind and although she did not make any comments regarding Whirlpool's culpability or that they have a problem with these ovens, she was very positive. She took the number of the part #W10175596, which is the repair kit for the oven and informed me that it is in stock. Hope that this helps. In other words, instead of just replacing the thermostat and the fuse, the repair kit addresses the overheating issue.

I purchased a Kitchen Aid wall oven Model # KEBK101SSS00 in 2007. This was part of a complete renovation of my kitchen. I have had this oven repaired three times, as a result of the oven going out after using the self-cleaning feature. I was told by a guy who works at an appliance store that this is an oven repair kit thermo protector that must be installed to alleviate the problem. Kitchen Aid told me that they knew nothing about it. I am so **, but from what I can see, there is not much that can be done to get relief from Kitchen Aid. I will never buy another product from these folk.

My husband and I purchased a KitchenAid KEBC177KSS03 wall oven in March of 2005. Between August 2005 and February 2006, I had the thermal fuse and thermostat replaced four times because the high heat of the self-clean cycle caused this unit to fail. Since the failures occurred within one year of the purchase, the repairs were covered under warranty.

After using the self clean feature on the Kitchen Aid Superba wall oven unit for the first time, the oven no longer works. The oven was purchased on April 3, 2009. I was told that since I did not purchase the extended warranty, the cost of repair and parts was my responsibility. Since I paid $2500 for this oven and only used this feature once, I feel that this is a faulty product and should not have to bear these costs. I have read many online complaints describing the same problem which to me indicates this problem is due to design. Because the thermal fuse blows, it appears to me the unit cannot handle the intense heat which is produced in the self clean cycle and I am concerned that even if my oven is repaired and I use it again it may be a fire hazard. I want my money back! I don't think having the oven repaired is wise as it appears that this happens repeatedly and the hassle and inconvenience is not worth it!

I purchased a KitchenAid wall oven (KEB1101DB8) from Sears in 2000. I purchased and kept purchasing the extended warranty. If I realized that this oven had an inherent defect; I would have returned it immediately. However, KitchenAid has not had a recall on this oven, and I thought it was a fluke. Unfortunately, this oven has been repaired at least 4 times, and I had the tech out to my home yesterday. With the money I spent on warranties, I could have purchased another oven from a company that stands by its products.

First oven light lasted nearly five years and then went out. I replaced it and the replacement lasted 2 1/2 months. I bought the oven from Circle Inn Appliance in Amarillo, Tx. I do not wish to buy an oven light every three months. They charged me $29.95 for each bulb. It is a five-watt, twelve-volt bulb. A five-watt, twelve- volt bulb costs $9.95 at Lowe's. The only difference in the bulbs is the base. I feel I am being ripped off.

I bought a KitchenAid Superba built-in electric convection oven in March 2008. It was installed 7/08. The electronic control on the microwave (part of upper oven) faded and I was not able to read it. It was replaced in August 2008, October 2008, January 2009, October 2009, and April 4, 2010. It failed again in May 2010. In the meantime, KitchenAid extended my warranty with a service request agreement until June 10, 2010. Two service calls were no shows. On June 2, a technician confirmed that the part had failed. KitchenAid told him not to replace the part and that the matter was being sent to KitchenAid Review Board and they would send me a new unit.

Second posting about the failure of the self-cleaning feature to work on my KitchenAid oven (model KEBS107SSS02). First posting April 12, 2010. The technician came to replace the sensing fuse and the oven was working again. I waited 31 days after his visit to rerun the self-cleaning feature. Same thing happened, self clean finished but no, the oven no longer works. I called KitchenAid back again to complain and was told it was the repair company's problem.