KitchenAid Stoves & Ovens Reviews

**Review Title:** Deceptive practices and poor customer service regarding my KitchenAid stove purchase. **Review Content:** I did not personally select this stove; I had a representative from Best Buy come out to measure my kitchen, and he suggested this specific model. After it was installed, I discovered it had been previously purchased by another customer and returned. The unit arrived with cooking grease inside and the interface was programmed in Spanish. Furthermore, the stove was not functional.

My expensive Kitchen Aid Double oven is already having to be repaired after only two years of very light usage. With only a one year warranty, I am very glad that I purchased an extended warranty. I am very disappointed that Kitchen Aid would make such a poor quality produce.

We purchased a KitchenAid 30" double electric wall oven on 4/28/2023 and it didn't take long to realize neither level heated correctly. Initially, the authorized factory service technician denied there was a problem but was unable to explain why there was a difference between the top and bottom ovens when set to the same temperature. His only recommendation was to adjust all recipe heats upwards! We started getting error messages when it was still under warranty, and the technician was unable to diagnose their cause.

We bought our KitchenAid Range/Double Oven in June 2025. After a year of using it, I still cannot get the burners to work correctly. There are minimal markings (numbers?) on the knobs, and it's very difficult to tell the difference between high heat, medium high heat, medium, etc. All settings for the four burners are confusing. Trying to correctly place pots/pans on the different sized round burners is always challenging - the designers of this blacktop range thought going minimal was better looking, I guess; but trying to figure out the correct placement with the tiny four dots they put to mark each round burner is hard to see. They look like tiny crumbs on the range. It's been one year and I still struggle when using it. I have been cooking for 40+ years, and have never disliked a blacktop range this much.

We purchased all kitchen aid appliances during our renovations 7 years ago. First the refrigerator had issues, wouldn't hold temp. After several repairs it did get resolved. Then the dishwasher stopped working the part that broke was more expensive than buying a lesser brand for less than half the price and so far it works. Now the range died, they offered me an extended manufacturer warranty that i purchased. When the technician came out he discovered the part is no longer made to repair my range. The unit was 7 years old and appearance wise was still like new.. None of these products were worth the high end price tag. Feel ripped off living on a reputation that doesn't exist.

Bought KitchenAid electric stove on May 5th. Stove delivered on May 8. Used for the first time on May 9th to preheat at 425F. Within minutes of turning on popping noises, sparks and black smoke coming the back of the stove. Cut power to the house as my husband was using the fire extinguisher. Took off back panel and control board melted.

Extremely disappointed with this KitchenAid double oven- range. It stopped working after six months, required service, and even after parts were replaced, but the problem was not fixed. The worst part is the service experience—the second time parts were ordered, and we’ve been waiting over two weeks with zero communication. No updates, no callbacks, nothing. As of now, we are one month without the ovens. For a high-end appliance, this level of reliability and customer support is unacceptable. I would strongly advise others to look at other brands.

After trying to figure out how to control the burners on a KitchenAid flat top range/oven I gave up and called their customer support. It was still under the 12 month manufacturers warranty. The burner I had problems with has 6 control positions from low to high. The three lower settings were all way too cool and all had the same temperature. The 4th - 6th positions had increasingly good heat.

Do not buy this 30 convection oven. Bought as a Christmas gift to myself. First time to use the oven today. Smoking and thought the house was going to catch fire. Pulled out and unplugged. An absolute joke. Might as well set 900.00 on fire. I'll never feel safe with this in my home. Waiting to hear back from Whirlpool.

A KitchenAid 36" professional range came with our new condo that we purchased in 2013. It's dual fuel. Quite frankly, although it looks great, this range has been a real pain almost since new. We did purchase an extended warranty that helped with a few of the problems, but the price extending the warranty past five years was exorbitant so we passed on it. Here are a few of the problems we encountered.

Horrible customer service. Horrible. All I needed was the part number for a defective bottom vent part. I HOUR and 42 MINUTES ON HOLD. SHE COULDN'T BE BOTHERED TO LOOK IT UP. TRANSFERRED ME TO A DEAD NUMBER THAT RANG A FAST BUSY SIGNAL!!! Love the oven but hope and pray I never have a reason again to call Kitchenaid.

We purchased a KitchenAid slide in range. The Aqua lift system does not clean the oven well. Oven cleaner may not be used on this range. The interior glass on the door is very difficult to clean. As suggested, vinegar and baking soda paste does not loosen the baked on grease. The stove top finish has dulled near the large burner. Not happy with this range at all.

Bought a double oven electric stove. I hate it! Since I’ve had it, service has been here three times because both ovens do not register the correct temperature ever. They keep telling me there is nothing wrong and that my inside oven thermometer is incorrect. All four of them that I have. I cannot cook anything correctly. The temperature is 45° off. I have ruined almost everything I’ve cooked because of the wrong temperature. The glass doors are small enough that I cannot see anything that I’m cooking. I wish I never bought a double oven. I’m 70 so I’m never going to have another Stove. I would trade it in a minute for a single oven stove that cooks correctly. I was told I could cook a full-size turkey in it, I cannot.

Purchased a Kitchen Aid gas slide in range in February 2024. The control panel and board has been replaced three times. The control panel is poorly placed. A spill can short the panel. The tech told me today that you have to be very careful cleaning the panel as moisture will short the panel as well. Thankfully, I purchased the extended warranty. Otherwise, this repair would have cost me $900. The tech also told me they have expressed their concerns directly to Kitchen Aid and their product engineers don't want to hear about it.

Worse guarantee. They said since I purchased a range at a discounted price this voided their guarantee. The range was new in a box and the deficiencies were noticed afterward. There was not a tag that said “damaged” on the box or the receipt.

BUYER BEWARE!!! Horrible experience with a high end range. Knobs came apart after 2 years of course warranty is out they try to sell you a 1 year warranty at 500$ for 12 months... no thank you. Not normal that the knobs come apart and cut open my fingers. They finally admitted it was abnormal and replaced the range. Less than 2 years after receiving the new one the control panel stops working making it hazardous for fire as if you happen to touch it it will turn on the oven and you won't be aware of it and that could cause a fire. I called them and they refused to admit this was not normal and tried to sell me a warranty... Basically they are aware their products are mediocre and want to make money off of their trusting consumers

We purchased KitchenAid’s Fixed Price Repair service for our range on June 23, 2025 expecting reliable service and a 90-day repair guarantee. Instead, we’ve endured over six weeks of delays, miscommunication, and poor-quality service, and the issue is still not resolved. KitchenAid assigned the repair to Via Appliance Repair, their so-called “authorized vendor.” The first technician misdiagnosed the problem and ordered the wrong parts. When a second technician finally showed up weeks later, he admitted the first was an “idiot” who “does this all the time.” He ordered new parts—but it still took nearly a full month just to make that correction.

Bought the double stove because I use the small one more often. I also got the induction cooktop because I read good reviews about the efficiency. However that the burner turned off when the pan was moved was inconvenient because pushing the burner controls to restart the burner could cause burns if the burner next to it was on. The racks for the second oven were awkward and difficult to use causing spilled burned food.

We bought a brand new KitchenAid convection oven stove Home Depot Friday May 14th 2025. It was delivered May 16th that afternoon around 12:00. By that evening we turn on the oven to burn off the newness. The smoke was so obsessive till it became very concerning. We turn everything off on this brand new store and call home Depot to get a replacement. Whirlpool company owns KitchenAid and Maytag. This company informed me that the only thing that they could do is give me a repair order to fix my brand new appliance which have not used. It was within the 48 hours of delivery that I call to be exact 5 hours after it was delivered this problem came to pass. The customer service representative for home Depot was very polite and accurate in processing my request.

I bought a KitchenAid Induction model KSIS730PSSO. I have had similar model on a previous condo in 2014 and then another one in 2021. I have never had any complains and problems, worked perfectly fast and quiet. This model KSIS730PSSO however it takes 22 minutes to bring the temperature to 410F baking program and when I have two elements on high it makes a buzzing noise and vibrates. After couple of visits from reputable service company they said there is nothing wrong with the range and that this how this models works. I am disappointed. I would like to return it but since they found that there is nothing wrong by manufacture standards I can’t return it. Based on this I would not recommend this product.

16 months since install, only used oven for 6 months (so not used for a full year). Control panel malfunction on Christmas Day. Repairman out (independent) and we need new control panel - total repair cost over $700. Paid $2100 for range. Whirlpool/KitchenAid of absolute NO HELP to date. Still on hold with their service dept (4th time trying). Update: They picked up, she was programed to say can't do anything without extended warranty, she said it is entire company policy. So to wrap up, I have to spend $700 plus (30% of what I paid 16 months ago) to repair product that they do not stand behind. FYI...If I had extended warranty, I have to use their serviceman who is currently booked for at least 2 weeks. That's a lot of carryout food expense also. I can no longer recommend this corporation to clients and friends. Instead, they will get advice to avoid their non-backed products.

I have had my range for 2 1/2 yrs. Within 18 months, the plastic inside three of my knobs broke. Why would any part of that be plastic?!? So, I'm missing knobs, it looks awful and I won't be recommending this range to anyone!

TERRIBLE… TERRIBLE… TERRIBLE LARGE APPLIANCES! Mixer is top of the line but all other appliances are crap! Highly encourage NOT to buy Kitchenaid large appliances. Can’t get anyone to service under warranty. They only have a few “Authorized Techinicians”. I have to wait 2 weeks just for them to diagnose what the problem is and then if I need a part or new oven it will take another 2 weeks. My unit has been serviced 4 times in less than 2 years!! DO NOT BUY KITCHEN AID LARGE APPLIANCES…. GO WITH GE!!

First strike: The stove top is hard to clean. Secondly, the oven takes a long time to heat up, maybe 20-25 min. for 400•. Third strike: the self-clean refers to that cute little housewife who loves to scrape and bail the 1 3/4 c water with a sponge to clean the oven bottom after the 40 min AquaLift 40 min cycle. Sorry, just can’t find the love.

I bought a KitchenAid gas range 2 years ago. Have had service techs out 5 times now. The oven doesn't reach temp. The convection fan has never worked. Now the gas combustion is faulty causing black soot to emit into the house and air ducts. Thereby breathing in dangerous soot.

Terrible product quality and customer service. Three-year long process, I have been without my induction cooktop more than I have had one over the last three years, two cooktops (both never made it to the 8 month mark of install), several technicians to my home. Because KitchenAid can neither fix it or replace it and they are not willing to pay to modify my counter top within the 1-year manufacturer warranty to fit their product. Now it is my problem! They will send you off to someone else with no questions asked with zero compassion, won't even send someone to my home to see what can be done. It is costing me more out of pocket to replace it and modify my kitchen island not to mention the countless hours I spent doing their job. I could go on for pages about the amount of calls and time I spent trying to accommodate KitchenAid, doing their job for them to be able to keep their products in my home.

In 2020 I paid for a KitchenAid gas stove that has been leaking gas since it was installed. The repairman has been unable to repair it and I have not been able to cook in the kitchen of my custom built home for over 3 years. I purchased all KitchenAid appliances for this house as I have for my previous 4 homes. KitchenAid has offered to reimburse me only the amount I paid in 2020. Since that time the price of the same product has skyrocketed. I would be unable to buy a replacement for the amount KitchenAid is offering to give me. I would have to pay an extra $2500 to buy the same gas range. KitchenAid should not sell unsafe products.

Purchased a KSIB900ESS Induction range specifically to use the "double oven" feature/baking drawer. Within 2 months, the unit shut down when using two burners and both ovens. Kitchenaid replaced the entire cooktop. 9 months later - same issue. Kitchenaid sent 3 more repair people out. Eventually they declared I was using too many features - but could never tell me what too many was nor is there anything in the manual that says both ovens and the cooktop can't be used at the same time. False Advertising?? Fraud?? Best case scenario a Lemon that Kitchenaid refused to fix. Will not ever purchase a Kitchenaid or Whirlpool appliance again - Just horrible!!

Strongly advise NOT to buy double-oven units. We purchased an almost $700k home in April 2023 with a known problem with the double-oven unit (error F8E0) and according to the documents signed, they’d would attempt to repair it before it gets replaced with a new unit. Three and a half months since the closing and after more than three field-tech visits to repair it, we’re unable to do any baking and that’s entirely unacceptable. I’ll continue to write bad reviews about it until it’s replaced.

Bought a home built in 2012 with KitchenAid double ovens. They wouldn’t maintain the temp after preheating. Repairperson said can’t be fixed because required parts not being shipped from China anymore for these 11 y/o ovens. Bought new double ovens, told Kitchenaid the best unless I went to high end brands for $10,000. Bought the new KA double ovens to fit the opening. Installed a week ago. Set new oven at 400, only gets to 340. Waiting for repair person to recalibrate the brand new ovens. Did I get a lemon in my new set or are ALL Kitchen aid products, other than dishwashers, lemons? Already replaced the KA refrigerator.

We remodeled our entire kitchen 5 years ago and purchased multiple Kitchenaid Products. Unfortunately, we purchased a $1,499 Kitchenaid Convection Oven that lost its Main Control Panel right at five years and we are now without an oven for well over 3 months. Note, that we spent $4,300 in total with KItchenaid. Kitchenaid is owned by Whirlpool.

Last September, we purchased an electric, single oven, 30” KitchenAid stove. I prefer gas but this house has a popcorn ceiling in an open concept house..so everywhere. The first thing we noticed was the awful smell when we turned the oven on. “Insulation” we were told. It still stinks four months later! The long list of deficiencies includes: the oven door is open more at the top than the bottom when closed, the oven timer rings only once which is useless (unlike our previous stove), the broiler drawer does not close unless shoved hard, the drawer is so low that the vacuum floor-wand no longer fits even a few inches, and the control panel on top has to be Pounded to get it to respond. I will never buy KitchenAid again!!

I purchased a KitchenAid Dual Fuel Downdraft Range on March 25, 2021. Since then I have had four different service calls; the last in July of 2022. I asked if they had the equivalent of an automobile Lemon Law. They said they did not, and they extended my warranty by six months. Most recently the parts of the touchpad stopped responding (timer, clock and the numbers 1,4 and 7). This severely limits what can be cooked int he oven. I called Kitchen Aid to see if they would help rectify the situation. They offered to schedule an out of warranty repair. After spending close to $4000 and having had problems with the unit since week one I declined their offer. In my opinion we were sold a defective product and I think they should replace the unit or fix it.

Do not buy a KitchenAid wall oven if you are a serious baker. Uneven baking results. Temperature is not consistent. It’s either too hot or not hot enough. I’ve done all the calibration as directed in the manual without helping as the temperature fluctuates so much. While I will miss the beautiful black stainless, I need an oven that works as it should. I’m giving up & buying a new oven!

We built a new house in 2014 and put all Kitchen aid appliances in our home. We have a double oven mounted in the wall, refrigerator, dishwasher, cooktop and hood. We have replaced 2 refrigerators (first one in 2016, and then that one went out in 2017) with NO help from warranty and finally just bought a Samsung. The dishwasher has leaked since we bought it, after hours and hours on customer support hold they told us it wasn't a warranty issue, we had to buy a Samsung. The double oven electrical board went out now in 2022 and they have been on back order for the part for 3 months... Having to now replace the double oven because the "part" is no longer available. I have NEVER had a good or even "ok" experience with customer service (hold times are ALWAYS around an hour). DO NOT BUY ANYTHING KITCHENAID. Read the reviews because you can find this same complaint all over the internet.

Purchased 6 high-end KitchenAid appliances. 3 of the 6 broke within 7 months. Kitchen Aid of course tried to get away with not fixing it by claiming misuse. Agreed to fix 2 of the 3 malfunctioning units after a lot of pushing. Horrible product. Don't expect any warranty help!

We bought our Kitchen Aid oven to replace the Jenn-air that was in our house when we bought it. We have had the stove one year 3 months and it completely stopped working, in the middle of supper. I am so disappointed. Paid a good chunk of money for it. What a hunk of junk. Never again.

I bought a KitchenAid range for a rental. The oven has been used rarely and the regulator went out causing an expensive repair and a part wait time of over 6 weeks. I would definitely recommend anyone considering a KitchenAid range to do their homework.

Kitchen Aid Gas Stoves seem to have issues with self-clean cycle. Shutting down cycle, blank display and door locked until thermal fuse is replaced. Kitchen Aid service representative who replaced control board (twice!) suggested not to use cleaning cycle. I thought that is what was a part of what I paid for when purchasing this expensive gas stove.

The design of the microwave section of the oven has the door opening down. You cannot remove it. Unless you are 6 feet tall and or an orangutan reaching the back of the microwave to clean the area that gets the dirtiest is next to impossible when you are a normal size person. In addition, periodically it decides that when you’re microwaving something, it just it doesn’t want to and it shuts off.