Keystone MAXX Reviews

So disappointed in these products. We purchased Utile surround and waited over 2 weeks for it to arrive. We picked it up and installed it, only to find out the back panel was warped and bowed out in center and would not fit properly. Obviously this faulty fiberglass unit was sent to us from manufacturer warped out of shape. We had our bathroom down to studs and no surround. Tried to return it but Home Hardware wouldn't take returns during covid. $1000 spent and no refund. We couldn't wait 2 more weeks for another. So we purchased the Nextile surround. Another $600 spent. This one installed ok but is shaped very oddly. It sticks out into the tub and forced you to stand to the other side of tub. We are so not happy with these products. Terrible experience and we are stuck with something we hate. Don't waste your money or your time on these products. You will be very disappointed. I'm very disappointed and left with a bathtub surround I hate.

My wife and I purchased Soft gray Utile Walls by MAAX at my local Menards store. My wife and I were so excited for this option to create our dream bathroom look after purchasing our house a little over a year ago. We were happy to find this option since real tile is so much more expensive. This looks really good until you get down to the quality of material and poor customer service that "stands" behind the product. The product has a thin layer of plastic stuck to it covering the walls to protect it from getting dirty until you're ready to use it I assume. The instructions tell you to wait to remove it until after the shower system is all installed. We hired a licensed plumber and also a contractor to install the shower and finish the drywall around the new shower after it was installed.

Purchased an Aker KDS 3460 for a bath remodel. At the price point I am disappointed in the quality control.

Corner shelf was damaged so I called co. Agent was great. Took information and within a few days new corner shelf was delivered. As installers continued to work on shower they discovered a damaged stationary door. I once again called co and once again agent was great. Told me no problem and within a couple of days door arrived. Dealing with this co was wonderful. Other than a little inconvenience they were great. Definitely would order from them again.

Ordered 3 Utile shower walls for a bathroom renovation that we have been saving for a long time. After bathroom was torn apart and ready for installer and preliminary work had been done, the tiles were about to be installed. We found out that we had 2 tiles the correct color and one completely different color. Contacted them immediately 2 days ago and have been going back and forth. They have FINALLY decided to send another tile the correct color but it will be almost a 3 week wait. (It should have been on its way 2 days ago). We have no shower in our house due to this incompetence. Somehow, they don't seem to care or they would have it expedited to me.

I replaced my shower with the exact shower that was previously in the space (I needed it out of the way for another reason). The kit came with a MAAX no-caulk shower drain, and the installation diagram provided showed the gaskets being installed in the wrong location.. This led to a leak into the floor and wall that went unnoticed for months. I now have to replace the shower (again), and repair the water damage. The installation instructions are crap. If MAAX can't even provide correct instructions for install, think about the quality of the product. Buy something else.

- They have sent their preferred vendor to do a report and pictures months ago.

So I bought and installed a acrylic shower base. And installed base walls, door, drywall completely finished. Homeowners were completely satisfied. Then I get a call. The Homeowner sat down to shave her legs. When she noticed a crack in the base. So I go look at it and sure enough a crack. Called the manufacturer telling them about it. To which they replied, "We can send you a new base." I then asked if they could send someone out to look at it and possibly repair. "No we can't fix that model."

My contractor damaged the first tub and so replaced it-Second tub had too many leaks to repair. Third tub of installed and sitting because no factory rep will contact plumber d/t leaks. Please call me MAAX!

Both of the 36 SKD showers that were installed in our house are leaking on to the outside wall because of the same at the base. It is impossible to keep the wall and the floor outside the shower dry. We have had three plumbers and one shower specialist review the problem. They have tried caulking several times but the problem continues. In my opinion this is a defective product.

Maax was very quick to respond. After discussing the problem with their technical support agent, I was offered a free replacement of the wall pieces, shipped to me at no cost. I also received some advice on the type of adhesive to use, advice which should be included in the installation manual. Although we are now confronted with the inconvenience of replacing the walls, I feel that the company did its best to resolve the issue, especially since the unit was well out of warranty.

We recently purchased a Utile corner shower and were quite happy with it at first as it looked nice and was functional. Within a couple months we noticed the shower leaking where the wall meets the base of the shower. After re-cauling it with Mono Ultra Silicone and letting it dry for 3 weeks it stared leaking again within a couple days. I was able to easily pull up the entire length of silicone that I had installed. We cannot seem to get the silicone to stick to the shower base and wall. Feeling disappointed and ripped off at this point. Looking for any suggestions.

Purchased the Ella Sleek Freestanding Tub from Bathworks in Belleville,ON. Selected the Stirling Silver Apron. We are in the process of building a custom home, so I hoped visualization and fingers crossed would ensure all major components would blend nicely. The Stirling Silver Apron did not blend well with vanity and flooring. It’s a 2 piece tub and the aprons are sold as replacement parts....so it is a stocked unit. Surely, it wouldn’t be difficult to swap out the apron.

Installed the Cyrene Shower enclosure a couple of years ago, and the part of the handle that the set screw goes in was stripped, therefore the screw won't stay in and the handle just falls off. After trying for months to find something to fix this, finally contacted Maax and was told without a receipt they could not help. Sent proof of purchase in September, and still have not heard back. Having a $600.00 shower stall that looks tacky with no handles is frustrating.

Poor design. Stationary door should fit into a fixed u-shaped track and not held by small weak pegs that did not hold. Shower Door Handle knob had a weak spot in the metal and broke. Now am having trouble finding one to replace it.

Shower door exploded for no reason. While enjoying our morning coffee my wife and I heard what sounded like a small explosion coming from the back of our house. Upon further examination, we discovered that our brand new shower door had exploded into 1 million pieces… Thankfully no one was hurt. Since we googled this issue with this manufacture, we discovered that this issue has been happening to many consumers since 2014 and most recently of course ours and another one last month… What the hell is going on with this company?

Summer 2018 we were excited to finally be renovating our 20 year old bathroom, which was functional with no leaks, but dated. I loved the easy installation and maintenance promised by MAXX and their Utile product. We purchase the "New" Utile Tub/Shower and also their recommended New Town tub. We hired a very experienced contractor who had the year previous renovated our whole basement with kitchen, bathroom (including walk-in floor to ceiling tile shower), flooring, drywall, etc. and 3 years later no problems. MAXX markets Utile as a do it yourself project. This was a very seasoned contractor with hundreds of bathtub installs to his credit. Within a couple of months of the install I noticed that the drywall on one exterior corner where the tub and Utile wall met the paint was bubbling off the drywall. We have a curved shower curtain rod so no water is going on to the outside corner of the bathtub and puddling.

It's been 2 years since we installed the MAAX Cyrene Corner Shower, purchased from Home Hardware. Simply put the drain leaks under the tub base. Faulty design.... the drain ring fails to seal properly around the PVC pipe, particularly when the base flexes. We have to rip it out and replace in our tenant suite. Not worth the hassle or wasted contractor $$... don't be lured by the value price. Penny wise, pound foolish.

My parents purchased the Utile surround, along with the Maax tub and doors. Followed instructions for drilling and installing faucets through surround, which offsets them 2 inches from tub drain and overflow. Customer service was no help (claiming instructions are just generalization and I shouldn't have followed, then saying plumbing wasn't done properly, and every other excuse he could come up with) and beyond rude telling me to take it up with Lowes as it was not a warranty or service problem. This one one of 3 kits purchased to remodel 3 bathrooms in a 1950's home, and the other two kits are now getting returned to lowes.

My builder contractor just installed a MAAX Daylight shower 36in x 36in x 72. The shower door does not latch for showering nor is there any kind of latch system available. How will your customer service rectify this situation?

Just remodeled the entire bathroom about a month ago, and put on a MAAX tub door. Was showering. My daughter closed the door to go to the other side, and as it touches the other wall it shatters in my hand all over my daughter and me. I can't imagine having one of kids shut the shower door and me not have been there. There are nice large chunks cut out of the brand new Jacuzzi tub that we had installed as well. Not happy about this door, and it doesn't seem to be an uncommon occurrence.

The Cyrene shower. Horrible product. We complained to Maax after the installation that the drain protruded from the shower and the water did not drip. We were told that was normal. 1 year after installation we are obliged to demolish it. The drain flooded the base. I lose a new shower and I have to redo the installation.

A couple of years ago we purchased & installed a MAAX corner shower. We've had good success with it so when we were looking for a tub surround we looked at MAAX again. We purchased a MAAX Panama 59" Tub Surround at Home Depot a while ago. When we tried to install it the corner panel edges where it overlaps the flat panels wouldn't come any closer than about 1/4" away from the wall. Looks like they were warped out. This left a large gap the full length of the overlap that would have looked terrible had we tried to fill it. Contacted MAAX & they sent us out replacement corners no questions asked. They arrived a few days later.

Installed Shower system in 2013. Terrible design, glass panel keeps pulling away from wall due to the weight of the door hanging on it and have received no support from Maax. We have reinstalled 4 times by local contractors at my expense and the same thing happens every time. Finally, got a Maax rep to look at it this summer and it appeared his only goal was to find some way to prove that it isn't Maax's fault. He did all kind of measurements and found one place he says it was off a little. I had to tell him to hold his tape measure straight up and down so I have no confidence in his results. After he left, I got no response from Maax and therefore no plan to fix it. We are to the point where our next step is to tear the whole thing out and install something else which will obviously not be a Maax and will be at our expense.

We bought the entire shower kit, had a professional contractor install and the shower pan has no slope causing any leftover water to just sit until your next shower. In addition, the drain sits above the shower pan, so once you turn off the shower it just sits around the drain. Customer support is TERRIBLE. They only want to communicate via e-mail and when you can get someone on the phone you get conveniently "disconnected" (multiple times). No ownership at all for poor product and poor design. I'll be ripping it out and putting in a different, more reliable quality product. Save your money, but something else. ANYTHING ELSE.

I needed answers to some question on installation as the manual you get is a piece of crap. The part names in the list are not used consistently in the manual so you have to go back to the pictures to see if it is correct. When I needed to order a replacement part and entered my model number on the site, it could not find it. I entered the part number from the manual and it could not find it. I called to get a panel assembly part and the rep asked why I needed it, and I said I want to change the orientation, he then said "Sounds like someone did not read the instructions".

We purchased the Talen shower from Maax and had it installed in 2014. The shower door is very cheaply made. In five years, we've had to fix the top roller assembly at least four times. They're made of PLASTIC, and the piece in the assembly that keeps breaking is extremely flimsy (whose Nobel prize winning idea was that, anyway?). The rest of the assembly is still intact, but this tiny, thin piece keeps breaking roughly once a year. So imagine standing naked in the shower and holding a door that suddenly broke while you tried to close it.

My family has been in a new home for 6 months with a single unit tub manufactured by Maax Aker. The tub got a hole in it and had to be repaired. September 9th it got another hole and flooded an adjacent bedroom and our hallway wood floors. A claim was submitted on September 10th. It was not until 9/23 that they contacted the technician company, Absolute Home Solutions, to request that someone come out to our house. The technician then did not show for two consecutive days (9/25) and (9/26). The technician went to another house instead and said he couldn’t come out until October 1st. When I called the customer service at Maax Aker on 9/26 they tried to say it was my fault that I hadn’t called sooner and that they had no record of a claim.

The Hana rectangular pivot door is listed as compatible with the 4234 base (see bottom of https://maax.com/en-ca/product/hana-rectangular-pivot-shower-door-42-x-34-x-75-in%2c-d-%2c-8-mm_137302). It is not. My first issue was that, with the prescribed 3/4" setback of the u-channel from the wall, the return panel sat over the edge of its sill by 1/8". This would have led to stability issues down the road. MAAX sent a field representative to inspect our install (base attached to studs, 1/2" tile backer on studs, 1/4" tile on mortar), and he agreed that the design was incompatible. In fact, he said he would not proceed with the install.

I purchased the MAAX shower walls to replace my shower/tub enclosure. The MAAX shower walls are flimsy and the area where the walls meet the shower pan are curvy/bowed. Because the walls attach to studs there is nothing seeming to secure the bottom back wall to the shower pan. Caulking it doesn’t help because it moves. I have a handicapped daughter and I took the bath out and replaced it with this product and it has been terrible. I paid 3000 and just want my money back and choose a more solid product. I cannot afford to replace and the store will not take it back since it’s been installed. Don’t buy this product. Go the extra 1000 and buy something solid in my opinion.

Don't purchase Maax complete shower units. We bought Stamina-I shower unit about 10 years ago. About a year ago we had issues with water leaking from the diverter that controls water to overhead, handheld shower and body jets. I called Maax customer support for parts and they told me that the part is discontinued. I took the part to multiple local (Massachusetts USA) and checked with online plumbing suppliers and no one can identify the manufacturer or provide equivalent part. Maax customer support does not give me original manufacturer of the valve after repeated requests.

We purchased this MAAX shower kit (walls, glass door and base) for our bathroom Reno. Had issues with the walls a few times when they were shipped and they had to be replaced twice. Now after less than two years we have a crack in the base! Not sure what we can do to repair it since we will NOT be doing another bathroom Reno. We do not want to rip the walls off or crack our new tile floor that is up to the base. So frustrated! Lindsey **

Hi MAAX team, This is really been nightmare today. This was a brand new MAXX shower glass door and tub that we purchased from home depot 2 years ago. Today turned out a disturbing day to see my mom hurt badly with bleeding from legs, arms, face with shower glass exploded without any sign while she is in shower. I had to take her to ER doctor as she was shattered with blood pressure went high and it was absolutely nightmare to see her like this. @MAAX, What would you do if it happens to your close family members? I pray no one else has to go through like this. My 6 year old son goes to same bathroom. I am just so thankful to god for saving him from this. But this should Never happen. Thanks.

First I send an e-mail to Maax and no one replied. Then I called. We just bought a house in June and it came with a nice Maax Collection shower in our Master Bedroom/Bathroom. There is 3 Jet features in that shower.. The regular jet, Then 6 Kind of Pressure wash jet and the last one is 10 Mini Jet in the corner where there is a little ledge for us to sit and it does kind of massage your back.

This unit was installed in our master bath 18 mos ago. One year in it started to squeak badly, particularly around the drain. It has continued until now so I am finally reaching out to you. What can you do to help us?

I purchased a MAAX Utile shower kit at Home Depot in April. We had a delay until we could install, but when we finally got our master bath gutted, we discovered the acrylic base was cracked. I called MAAX and they sent a replacement base. Guess what, cracked again and in the same place. Called them back, no apologies or anything, but said they would send a new base. In the meantime talking to my contractor and the poor quality of the base (We had yet to open the walls or door boxes) I took it back to the store and got a refund. Today I received the 3rd replacement....yep, cracked. My advice is to stay away from these folks.

On Friday around 8 pm, My girlfriend and I came back from work and found that our Glass shower door has been exploded in our master ensuite of our newly built home. Our house is just over a year old (Feb 2018). The structure is intact. It looks like the glass just exploded like mentioned in other reviews. I never heard and experienced such a thing in my life. Luckily, nobody got hurt when this happened. But this is shocking for my family by just thinking about what would have happened if we are just in the shower. We are in the middle of looking for a new home. We just took a glass shower off from the requirements list because of this incident.

My remodel has been on hold for a month. We purchased the 2 side and 1 wall Utile panels. 1 month later we have had to return and reorder the walls 5 times. Yesterday the 5th reorder came in and was bowed beyond use. Absolutely substandard shoddy products with no QC. Run from this company. My bathroom has been unusable for a month.

At 230 in the morning as my husband and I I slept the shower glass panel on our MAAX 36 in shower just exploded. Just like many of the other reviews the surrounding moldings were still hanging. The shower is less than 2 years old and I have never seen such a thing! Luckily there was no one in the bathroom or even awake! Can't believe all the reviews of this happening. Buyer beware.

We recently purchased Utile metro back wall, Utile side walls, Maax door and Maax shower base from Menards on 5/10/19. To start the door was broke when it came in and they reshipped another one. The reship door came in but walls had not come in yet as of May 28. Inquired with menards and also spoke with Maax who stated it was lost at the distribution center. I assume they never found it or maybe it was never ordered because they reshipped it on May 30th. I'm not sure because I was told they would keep me posted by cc'ing me on emails they were sending to menards regarding the matter. I never received any emails or calls from either Maax or menards.

Purchased complete Maax Davana neo-angular shower from Home Depot, base-walls and glass doors. Removed existing shower, the new base is larger so will sit on tile at front. I purchased 2 bags of good mortar and made a perfect level floor to sit the Maax base on from tile back to corner. Waste of time, the Maax neo-angle base is defective!!! The poor quality pipe system Maax uses as levels under its base was missing one pipe...right at the front where the door opens.

Nothing but issues since installing this $3,000 jetted tub 1 year ago - from one of the jets not working, back/neck jets spray water out of the tub when you're not directly on the jets, the knob for the back/neck jets were extremely hard to turn to open the valve and the pump is very loud and directly under your lounge area. MAAX sent out a great service warranty guy, who after 3 service calls, replaced the valve and replaced the know with a different style, had to remove the jet nozzles for the back/net jets. Basically I now have a very expensive jetted tub, where I don't use the jets unless I want very loud noise when in use (not zen at all). If I could easily remove this tub and replace with another brand I would.

When installing a Utile system never ever ever use the styrofoam base. It will squeak and drive you nuts. Also they don't make a compression drain for it which you need for a concrete floor. MAAX does not tell you but the walls must be clicked together if you have no ceiling height. You have to put the walls together on the floor and lift them on to the base. No easy task. Be sure and put down felt to slide them on. They don't put enough holes in so you can reverse the locking pins which would allow the walls to hold the back and make it much easier. Also you need a 33" opening or the flange might stick out. Finally I would not recommend silicone. There are better caulkings.

So according to the confusing instructions, (if the back panel needed to be installed first), the design of these walls would not allow us to do that. Now we are trying to glue down the ridge on the back panels to the side panels which is very challenging b/c there is no flat area to glue the sides down. We think this was now installed wrong and don't know what to do to fix this. Please help!

We bought an Acrylic MAAX Elan Tub Surround from Home Depot on special order due to the ‘superior’ acrylic material. It arrived with the box showing some signs of abuse (tears and crushed corners). Poor packaging in my opinion - on opening the package it turned out one of the corner pieces was broken along the lower corner seam for a length of about 6”. The box looked like it had been taped shut by a young child who had never used tape before. We dealt with that by applying silicone sealant along the crack.

Bought the three piece shower and doors. To start the starter track had to be modified, had to file a radius on both the bottom corner of the starter track and bottom pivots of the doors to get the right fit. Went to hang the doors and the pivot pin on the doors are larger than the hole in the grommet that it is supplied. It is suppose to slip into the grommet without force. The Pin is 5/16 of an inch and the hole in the grommet is 9/32 of an inch. I hired a glazier to install this and now I would have to pay for two trips. I have been waiting for over a week for parts. I am not happy.

Updated on 04/19/2019: Not the best design. Well I got the Maax shower doors up and it was quite the job. The magnet is not strong enough to hold the door closed, and yes I have it turned the right way. I gave my Maax base to the dumpster. I was contacted by Maax and told I would be given a refund for the base but after my Utile review that all changed and no refund. I didn't ask for a refund to begin with just want people to know about the base. On the doors would suggest you check out the Coastal brand doors at Lowe's, seem to have a better system.

Purchased the Daylight Neoangle Shower from Rona around 2 years ago and the shower door exploded without being touched. Luckily there wasn't anyone in the room as it exploded with such force that it took chips out of the toilet seat that was positioned beside it. Very, very disappointed that this could happen and it seems to be a recurring issue based on the reviews I've read on here.

I cannot determine how to remove the faucet handles on this tub to replace them, no set screws that I can see. The model number on the tub is 00003023864. Normally there are set screws to remove first.

Being so smooth the shower base is very slippery, otherwise it's very nice. Was wondering what is the best product to use to clean it. The MAAX shower door I like so far even now I have read poor reviews.

I'm in Alberta, I purchased a Maax tub 34"x72" for over $2000 that had the air jets around the base with like 100 ports cheaply glued from the outside and they shipped it with just wrapped on the top edges and the bottom was fully exposed. Second we installed the tub with professional plumbing person. Tested the tub for leaks and the noticed one air jet completely popped off the tub. We drained it. Called Maax and about 2 weeks then parts come. Tech guy was great and fixed it. We put the tub back and installed the drain again and let it sit overnight. Next day we filled it up about 6 inches and it leaked again about 4 inches from the other first leak.

Updated on 04/01/2019: Posted a review last month that summarized an issue with a professionally installed Maax KDS-3460 Shower Alcove. Maax customer service has responded promptly and courteously. They are sending a certified factory trained Technician to exam the unit and determine the cause. Note that the three star rating I've assigned this Update is solely for Maax's quick response and dispatching of a Technician (Apr 10th appointment), at this time the resolution of the issue is still in progress. We are satisfied with Maax Customer Service's quick response and scheduling of a Technician visit to evaluate the situation. However, we as the end customer do hope for an equitable resolution that ultimately results in the problem being fixed at no expense to us since we paid for professional installation. I would further mention that the installer, while being a professionally licensed plumber, is not affiliated with Maax.

Purchased a brand new Maax Avenue 60 right hand soaker from Home Depot. Had a certified installer come in and install the tub. First time I stepped in it I noticed that it was flexing in the middle and could hear the fiberglass crinkling. Upon contacting the plumber, he informed me that his Maax representative told him that units from box stores are budget and more likely to flex and fail. It has literally been weeks and no resolution. These units are cheap and will fail in months. The unit has a Maax Surround installed and was tiled in. I read the warranty and found that Maax will do nothing about repair costs even though it was their tub unit that failed, literally within weeks of installation. I will never ever buy nor recommend any product from this company.

My Maax shower door exploded in the middle of the night. We were lucky our children, 2 years old and 4 years old were not injured. When I contacted Maax, they didn't apologize, they didn't try to make it better, they demanded that I prove to the them that I had purchased the product 4 years ago and wanted to see a receipt. I was floored, the warranty period is 25 years for these doors. I just can't believe a company like Maax can be so brazenly negligent and won't stand by their product. It's got their name on it. I would stay away from Maax and would not ever recommend their products to anyone. In fact, I will file a complaint with Home Depot to no longer carry their sub-par products. If you value your money and safety, stay away from this company.

We have a 2005 home with MAAX fiberglass shower tubs. Two of them are cracking. We phoned MAAX and were informed the warranty period was five years and has no recourse for repairs. We were also told the original coverage was three years and MAAX extended it to five years.

VERY POOR PACKAGING FOR AN ORDER ITEM. My customer wanted the Utile walls instead of tile because it would be $1000 less money. Well, long story short it cost almost the same as custom tile after all the wait. Ordered walls from Lowe's. Waited nine days. Back wall was damaged. Called MAAX, they shipped new for free. Waited 7 days. Wrong wall arrived. Called MAAX again, they shipped new for free (they said it was internal miscommunication). Waited another 7 days. I highly suggest not dealing with a product that retailers do not keep in stock.

After 2 years, our shower door literally exploded. No one was in the room thank God, as the glass actually scratched the finish on our bathroom cabinets. Have tried to call and email, but no response.

The tub we bought has brown, almost rust-like spots near the drain and several places on the floor of the tub. We clean it with a mild soap and rinse it after a bath. It started soon after we bought it. Any suggestions?

I ordered the Utile surround wall tile 3 times, only to have it cracked or damaged every time it arrived. I feel for an almost $900 product (just the 3 walls) this product should be packaged better. There was NO packaging with the exception of approximately 1" of styrofoam around the edges. Unfortunately, that 1" of styrofoam isn't enough to protect it from the damage from shipping. Too bad MAXX can't improve on their packaging, because this certainly lost my sale. We will now be doing individual tiles instead.

Installed a new glass shower kit in 2015. Mysteriously, the shower door, while no one was in the bathroom, exploded. It still had both the rubber edge and side edge hanging but the rest of the panel was destroyed.

I've had this shower for a number of years now and it has been leaking water since day one. I should've brought it back at the time but I didn't want to go through the trouble of taking it apart. I just figured a little caulking would fix it but this is like 4 years later and I'm still applying caulking to other seams that decided to start leaking. I clearly remember in the instructions that you only had to apply caulking in the back where the base meets the wall panels...and also the vertical seam where the two back panels meet, but this thing leaks everywhere. Pretty sure my warranty is up now so I'll just keep applying caulking, even though I shouldn't have to. Just wanted to give a heads up to whoever is thinking about purchasing this shower. Don't do it.

I am in the process of installing this tub in my 2nd floor bath. After doing all the prep work following the instructions to the letter, I am finding that it is impossible to install the tub without the MAAX F2 drain kit. There is no picture of the drain kit in their manual nor do they emphasize the importance of using this drain kit for existing homes. They show a lot of detail on a standard drain - which I followed - but apparently will require that you have access underneath the floor. The only solution I can think of without ripping my tiled floor apart and redoing some plumbing is to cut a hole on the side of the Tub skirt so I have access to the piping. Maax needs to do a better job with their instructions. I spoke to them about this and they kept saying I should have had a plumber install it. That response does not help me.

Recently my wife and I noticed the floor of our tub is starting to flex and have hairline cracks in it. I contacted a tub repair person and they came to have a look and quote me for the repair. The repair person informed me that it is a MAAX tub and that this is a very common problem for them and that he has repaired the floor of approximately 30-40 MAAX tubs. I am very disappointed with the product and am not sure what to do. The tub is the original with the house that is about 11 years old. Standard tubs should last at least 25.

My husband and I have been able to accomplish many many home renovation projects over the years - deck building, kitchen renovation, installing new floors, tiling, you name it. But our experience with the Utile Maax shower kit has been the worst ever. Parts missing from the kit, parts duplicated in the kit, wrong parts in the kit, some of the instructions are, in fact, incorrect OR are not at all clear and have led to many meltdowns. We spent a lot of money on this product and are sorry we did. One of the customer service people agreed with me that a part I was looking for was not listed by its correct part number but that "that was neither here nor there" - his words. I would never ever recommend one of these products.

Bought the unit from a local supplier for a substantial amount of money. Unit is beautiful and appears well made. After installation, when attempting to find doors for the unit, it was learned that Maax makes none to fit it, and apparently neither does any other manufacturer. There is a curvature on both sides of the entrance threshold, at the bottom, and this prevents normal shower doors from working. Called Maax twice, and was informed both times that they do not make doors for that unit, and they know of no other companies that do. It was recommended by one of them that we use a shower curtain. Put a curtain on a very expensive shower unit? That was their attitude. I will certainly recommend against Maax products, whenever I get the chance.

We remodeled our bathroom less than 2 years ago and within a few months I noticed cracks in the finish of the bathtub. Now every time I clean it I find more cracks. Not happy and will NEVER buy another MAAX product!!!

I recently had installed a MAAX curved shower in my new bathroom and all I have had is trouble with it. The bottom doesn't seal right and I have had to re caulk it several times. The doors don't match up and I am very frustrated. Water sits in the bottom track and eventually goes under and comes out on the floor. What should I do?

I recently installed a MAAX whirlpool tub. The tub was in the carton and protected up until install. My Plumber filled it with water above the jets and inspected it for leaks. He also did a pressure test with no faults. Several weeks later and after jets were in use, I had water damage to my drywall below, took the tile and frame of tub apart and discovered a union connection that was only hand tightened (per the factory direction) and not tight enough. A slow leak had developed over the last several weeks.

I just have been on the phone (11:52 Eastern Time, Monday Nov. 5, 2018) with the customers services representative to inquire about Maax shower glass door that I have bought recently. The representative was tense, rude and not helpful at all. He tried to cut me off several times without solving the issue with the door. If people, ask me about Maax services what should I tell them? Should I tell them the truth or lie about it and say their customer support was quick and accommodating? Please advise. Unfortunately, I have to return the door or throw it in the cabbage if the problem is not resolved. I can not explain it why Maax assigned inexperienced, clueless person to this job. Instead of being helpful and patient with customers, the representative chose not wanting to help.

We recently had a contractor install a Tub & Shower unit Model FW64S. We liked the unit as the floor to tub height is only 17". Easy to get in and out of. We noticed the tub had a soft spot on the floor on the wall side of the tub. I called Maax to ask them if this was normal as it is a fiberglass style tub and I was curious. Once they started a repair quote with a local company in town the ball was rolling in a couple day a fellow called me and mentioned he was asked to come by and look at the tub for Maax. Was over to see us that same day and was very thorough on his inspections to see if tub was installed correct and check out the issue at hand. He found a hairline crack in the tub.

Just wanting to post another update about my recent experience since I am unable to post on my current review. MAAX expressed their sincere apologies about my current situation but it’s been 3 days since giving them my contact number and I have yet to have a phone call from them. Once again still would not buy their product and their customer service stinks. They don’t care about their customers or how much money their customers our out. Was quoted $1600 for custom doors on top of the $1400 I already paid. Stay away from Maax. Spend your money on another company that will take care of you.

I bought this product thinking we could install as a right hand door swing when in fact you can’t. Instructions are very unclear and only show the one swing but list in the instructions that it’s the same steps for the right. Called Maax customer service on several occasions for assistance and they can’t help with their own product and seemed to be confused themselves in how to install it. I was the one that had to explain it to them to turn the base around, which at this point had already been installed by a plumber. Very disappointed that I spent $1400 for nothing.

If it was possible to give no star rating, I would. Kit arrived with broken pan. Took a couple of weeks to get a replacement. When the pan was in and the walls level/plumb, the weight of the panel sides pulled the base pan out of level by about 1/8". With the pan out and the the mounting rail installed 1/8" out, the glass would not fit properly. Then the bottom trim rail for the glass and door would not fit (it is an 'L' bracket and does not hold the glass properly; it should be a 'U' channel that locks into the vertical riser that holds the glass from the side).

We just made a 3 hour round trip to a Rona store to buy a left hand tub. We had looked closer to home and the only one available was in a badly damaged box so we declined. I searched around and found that this Rona had 4. We got it home and my wife and I carried up a flight of stairs and then we opened up the box. We couldn't believe our eyes. The Rona label says left hand tub, the Maax label says left hand tub, but inside that box was a right hand tub. I called Rona the next day to find out the only answer to my issue was to carry the tub back down those stairs, load it on my truck and make the 3 hour round trip back to get the right tub.

My wife and I purchased an Imagine shower with all the options. We were redoing our main bathroom and thought we were purchasing a good product. After 8 yrs the hinge set is wore out and Maax says there is parts or fix for my $5,000 shower and we should purchase a new one. It's old and outdated they told me.

I just bought a home and the shower seems crooked. The water all runs out toward and sometimes on the floor instead of into the drain. Is there a product to attach to the bottom to stop this water from running on floor? I tried getting a door installed, but the door also would be crooked. The area is also only 1 1/2 inches and doors start at 2 inches so it would be too large to use.

We purchased our MAAX shower base and kit from Menards. We are very disappointed in this base. We followed the installation instructions to the letter but this base started cracking within 2 months. It has now been over 1 year since installation and we have had to repair it 4 times for cracks. We finally had to purchase an overlay from Home Depot to hopefully fix this thing.

If you are considering buying this product, it is probably because you want a quick "one-day installation" because it is significantly cheaper to buy a shower pan and install actual tiles. I ordered this MAAX Utile Metro Alcove Shower Stall on June 20th, it arrived at Home Depot on July 6th. I had to pay a $100 to have someone with a large truck to help me bring it home - the back wall is too large to fit in smaller trucks. I had removed the old tub and tiles and had prepared everything to install the unit right away since I only have one shower.

Maax Begonia 36" Neo Angle Shower: Not sure what type of installers are on here complaining. I purchased the unit I researched in depth and am very happy. I had no problem putting down the base. I had no problem putting up the walls. The surround is as sturdy as I had hoped and went together like I had planned. The hardware can always be better, but I did not replace a single item. If you want a 3 K shower, go buy one! Spend a grand to have someone install it. I am showering for under $400 and spent 3 weeks looking at Delta, American Standard, Dreamline, Kohler, Vigo and more. Very satisfied with my MAAX product.

I recently bought this supposedly "new" tub and shower kit. Menards forklifted the sealed package onto my truck. Next day I uncrated the product and cleaned the white powder off the surface. I found some dull rough spots. Upon closer looking there were sandpaper marks around which appeared to be a spray painted area. there was also a lot of dry overspray on that end of the tub.

I purchased the MAAX Athena 42"x 34" Corner Door and Base Shower Kit at Menards and have experienced several problems. The bottom tracks that are supposed to hold the glass walls in place will not stay in place. We have replaced the silicone sealant several times yet still will not hold. The glass panels are very heavy and unstable with just silicone holding it in place. We cannot let guests use our guest bathroom because we have to use the shower with kid gloves, opening the door gently and watching to make sure nothing gets dislodged. The base has a waffle like styrofoam support system, it feels spongy already. Very disappointing.

We have used our MAAX collection jet tub since we built our home in 2007. The jet tub has performed excellent but we have never been able to remove the jet tub cover for proper cleaning. There is no instructions on how to remove in the manual or online. Though we scrub through the grill with a small brush there has been a green film in the intake that we cannot remove. Maax collection if there is a way we would appreciate communication.

I recently went to RONA-Nanaimo and purchased a MAAX Corinthia II bathtub and MAAX UTILE Thunder Grey Tub wall set. I purchased these together because that is what the display and salesperson told me worked together. I placed the order on May 18, 2018. Salesperson said it would be in on May 28th. I called on May 28th and was told that it would be another week. It arrived on June 5th. My contractor installed the bathtub yesterday. They tried to dry-fit the Tub walls as per the installation instructions today. I was a little concerned when in the wall instructions, it didn't list the tub that was sold to us with the wall set. The contractor said that if RONA sold it together then it must work together.

After years of having only an old fashioned cast iron bathtub with a makeshift shower curtain and a rubber mat to keep from slipping, our contractor installed a Aker MAAX KDS shower stall. Their website lists a “Textured Floor” that they claim is “Anti-Slip”. Aker Maax also boasts in their literature that “This is a product that does exactly what you want it to do”. IT DOES NOT! This is an inflated claim by Aker MAAX. I sincerely doubt that it meets the ASTM F462 safety spec for slip resistance as they claim on their website.

We purchased the Hana Neo-Angle 3838 shower door from Menards. The glass panels WILL NOT stay in the wall jambs. The panels and door are very heavy glass pieces and the panels are supposed to be held in the wall jambs by inserting a plastic gasket. The gasket keeps pushing back out and the glass panels will not stay in the jambs. I'm very disappointed in this design and have no confidence in this shower. I called customer support and she suggested putting the gaskets on the glass panels first then place in the jambs. We had everything put together and soon after the door was placed the panel came away from the wall again. I need to return this item, but considering it's from Canada I would imagine my chances are slim to none.

Firstly we ordered the product (Magnolia Round) through Home Depot in brushed nickel, it showed up, 3 weeks late, in chrome. Secondly the mounting hardware is far too light duty to reliably handle the weight of the heavy glass panels, you will be adjusting the rollers constantly to maintain a seal on the dual doors which is a tedious and VERY finicky process! Third the screws which mount the fixed panels to the wall flanges might as well be plastic as they are certainly not of adequate strength for use on metal, I broke two of the six BY HAND before discarding the rest and using number 6x 1/2" self taping duct screws.

I placed a special order through Menards for a Maax 48" Brushed Nickel Shower Door. The door arrived within a week. I paid to have the door installed and when I came home I found a Dark Bronze shower door installed instead of Brushed Nickel. I checked the labels on the box and my original order. Maax had incorrectly labeled their box at the factory. I called Maax and filed a warranty claim. The first customer service rep was friendly and helpful getting my claim filed. When I called back to check on my claim I was very disappointed with the CSR and her solution to my issue.

I recently installed a MAAX tub shower door set (model #105409). I have NEVER seen such POOR QUALITY in any product. The doors are very flimsy, towel barb is ridiculous... did I mention the bottom rack? There is a small plastic track that attaches to the bottom for the doors to slide across and they give you a couple of tiny pieces of double sided tape to hold it in place. Are you seriously people...how long do you think that tiny tape will stay in place with moisture and water? Let me tell you how long... one second after you hang the doors to try to slide them.

Bought a Maax Bath and Surround from Regina, (an hour away). After getting it home and opening it, there was a piece of paper stating to go "online" for installation instructions. There were none online. I emailed the company and they sent them the next day. I opened the surround and noticed there was a dent and hole in one of the shelves. I took pictures, scanned the bill and sent it to the company. I wanted to know what to do with it because there was also a piece of paper in there that said "Do not return this product to the store". After a few emails back and forth I mentioned that my shower is not useable and could we get this sorted out ASAP. That was March 1st.

We had our basement bathroom redone and it was completed in July of 2016. Our son moved home in December and that's when we found out the shower leaks. The plumber who installed came and did some siliconing. It still leaked. We cut out the drywall and did more silicone. Thought we had stopped the leak. Had the drywall fixed. It still leaks. It's not the plumbing or the pipes. It's the shower itself. We are ready to rip it out and throw it away. It leaks at the outside edge where the base meets the glass and wall panels. Any ideas? Any warranty? Very frustrated.

We bought a new build that has MAAX tubs inside of it. The upstairs master's is now leaking. The fiberglass floor has cracked and chipped, and has been deemed a defective floor from the manufacturer. Here's the catch, they want to repair a tub that has only been in for 3 months instead of replacing it.

I purchased a MAAX Shower Door and had it installed a little over 10 years ago. It started to sag a few weeks ago and after taking it apart, I saw that the partially plastic hinges (for a 50+ lb glass door!), were breaking apart. When I contacted the company, I was horrified to learn that they did not have replacement parts. A consumer has a legitimate expectation that a shower door will last 20+ years with careful use and that replacement parts are available should something fail. It is a truly irresponsible company. The only thing they are concerned with was the expired warranty. If they were a professional outfit, they would have sourced or manufactured the replacement parts I needed. The cost of removing, buying a new door, having it delivered and installed is non-trivial. The company's attitude is reason enough for consumers to completely avoid it.

I purchased a Rubix bathtub and the experience has been horrific. The bathtub was built out of spec and came warped and not level. Not only did I received a defective one, but THREE! It's unbelievable that a company would keep sending out defective products and even after the third defective one would only offer to send out another replacement.

We had an issue with our Aker by MAAX shower base that was installed in our new construction home. The top layer was separated from the base layer and was deemed not repairable and the company gave us a "demolish" credit to the supplier where the tub was purchased from. Essentially, if you have an issue with your MAAX product, they'll give you the cost of the item, but good luck replacing all of the tile surround, shower door, etc. yourself. I would be cautious buying one of these, or having one installed as part of a new construction, because it will be your problem.

Do not buy anything from this company, we had MAAX tubs installed when we built our new house and less than 3 years later our whirlpool tub started to leak. After going online and reviewing the warranty MAAX says you must file all warranty work through the supplier. After waiting 3 months to get any word back from the supplier, we waited that long because the supplier stated it takes months for MAAX to reply. A MAXX repairman came out and looked at the tub and we were told that that part was not cover with the warranty and that he would not fix it even if we purchased the replacement part, a jet head. We received a replacement tub by working with supplier. Then MAAX shipped the wrong tub which took weeks to come in. When we finally received the correct tub weeks later plumber could not get it to work. The supplier would not even take the tub back but again filed the warranty paper work.

I purchased a MAAX Cyrene shower at Rona. To start with, the surround is unbelievably thin, comparable to packaging found in products. I could literally squeeze it with my fingers and damage it. I decided to simply tile instead of using the cheap surround. Next I installed the base, it was very flimsy and noisy. I was certain there would be issues with leaking given the sponginess of the base, clearly a poor quality product, my next step was to remove it and return it to Rona. The Rona rep said they have had problems with the MAAX products, which led me to ask why they would still continue selling products they know to be problematic? I will never purchase another MAAX product again. I should also mention I spoke with the MAAX tech support a few times, that was a colossal waste of my time.

Purchased a MAAX Figaro 1 tub/shower from Menards in Brainerd MN. When I purchased it at the store I was shown the picture from the Menards website. This was the unit I wanted since I had purchased one several years back when I built a home. I installed the unit 3/4 of the way into the framing before I remove the cardboard covering the front of the unit. (I left the cardboard on to protect the unit getting it into the house and to the bathroom since this is a remodel I am doing). After removing the cardboard I noticed the layout of the towel bar and shelf were not the same as the picture of the unit I saw at Menards when I ordered it. I checked out the MAAX website and it showed the same unit that Menards had. The towel bar and shelf is lower on both website pictures. The one they sent me has the towel bar and shelf at 31 inches from the bottom of the tub.

We bought the Maax "Elan" 59" acrylic 5-panel tub surround because it was supposedly the best (even though it cost 3 times as much as a similar product). It took a couple of weeks to arrive (this, in the middle of what has turned into a major bathroom renovation - we've been without a shower for 4 weeks now, and it STILL isn't over). When we opened the box, we discovered that the 3 flat panels were all broken - each was missing a corner. We also discovered that the 3 flat panels were slightly different sizes (all different in length, the most critical dimension), and none were actually rectangular. All three had to be custom cut to make them square-cornered, rectangular, and the same length. Then, we discovered that neither of the 2 corner pieces were 90 degrees. The left corner was fairly close, but the right one is almost 20 degrees out of square, bowing out almost 2" in the middle.

MAAX Utile shower system - Do NOT buy this product!!! We purchased this product from Menards and it has been a nightmare from the start. The fiberglass walls were extremely warped, most likely a defect in the manufacturing process. It took three people eight hours to install the three shower walls. That's 24 man hours! Until we removed a 2x6 in the new wall that was installed specifically per the instructions, we could not get the the side panel to conform to the back panel. This severe warp prevented us from using the Maax shower door because the door frames were too rigid. We took it back and purchased a Sterling door with flexible door frames.

We recently purchased the Olympia Round Shower Kit from Menards. We installed it exactly to the instructions which took time to understand - not detailed enough but felt confident because everything was level and worked great for about 2 weeks. One evening I heard a loud explosion of what sounded like rain from the bathroom. I went in to investigate and found that the large stationary piece of the glass enclosure spontaneously exploded and broke into a million little pieces. It flew everywhere! It was on top of a tall cabinet, in the sink, toilet, and flew into the bedroom. The glass door was hanging on only because there was a wall there to support it or that would have broken too. No one was in the bathroom or using the shower at that time so I was glad because no injuries happened.

This product has been a nightmare since day one. We are installing a Maax Olympia round shower base and door The base is super cheap--thin plastic with Styrofoam underneath. The surround seems fine and is fiberglass. The door? All I can say is DO NOT buy this! DO NOT! The installation guide leaves much out and some of the steps make no sense and it seems that it would be more logical to have the sequence different. However, we are following the directions exactly and having a lot of problems. I called the helpline twice. The second call was answered by an obvious misogynist and he was incredibly snarky. One step I figured out that the support bar needed to be inside the glass - the picture was ambiguous. He then proceeded to tell me the instructions stated that-- I had them in front of me, they do not. He was just plain rude. After reading some of the reviews on here, I am not optimistic and wonder if we should even continue installation!

Reveal 60" shower doors - I am a contractor. Bathrooms are one of my specialties. I was finishing a project by installing a shower door. These types of things must have its instructions followed meticulously because they're engineered to deliver a specific waterproof performance. So, as usual, I followed the instructions carefully. I had installed the track and was now at the stage to install the fixed glass panel. I hoisted it 6+" off the ground as I was positioning it towards the supplied wall jamb when all of a sudden it imploded!! I've NEVER even heard of such a thing happening before... unbelievable! Millions of tiny, broken pieces everywhere... and several minor cuts and pieces of glass throughout my hair.

Had my contractor install tub in August 2016 and the control panel wasn't working immediately. The temperature display was constantly increasing during operation (sometimes to 111 deg. F). I want to point out the tub water doesn't actually increase as I wouldn't be able to stand that temp. After trying to work via my contractor for months to get a new panel I was advised to contact Maax directly.

Maax made the situation right. They sent an amazing tech to my house who did a fantastic job. Im very happy with the end result.

The problem is that the shower has been installed and in use for about 2 months, and the original silicone has now let go from the base rail track. There is no way to get the base metal rail off, short of taking most of the enclosure down. And I definitely am not up to doing that, as I had a contractor install it and I know he followed the installation directions scrupulously. Any suggestions for fixing this problem with the enclosure in place? Response: You will have to remove the metal rail, clean it with rubbing alcohol and you can sand the bottom of the base and under the rail slightly. The silicone should stick better if the surface is rough.

I purchased a Maax tub shower sliding door. The glass spacers in the package are for a different model. I had to call Maax to send me the correct parts. There is one part in the box which is not mentioned anywhere in the installation instruction. I called Maax for the second time to ask how to install this part. The person who answered the phone had no idea about this part, and said he had never installed a shower door and therefore did not know how to install this part. He also said that the part that was shipped to me after my first call (see point 1 above) is for a different model and cannot be used on my model. But in fact I had already used this part in my installation. This person is not familiar with the product.

Maax Noble Frameless Bypass Shower Door. I installed this product a few years ago and the other day my 12 yr old son closes the door and the door completely shatters and gives him cuts on his hand (got 8 stitches), feet, and legs. Say away after I read this has happen to others.

Purchased a MAAX shower. Had it installed. The door keeps dropping down and then it ruins the water seal on the bottom which did not work correctly in the first place. The company did send me replacement seals but it did not solve the door problem. This is the worse product I have ever had or installed. I would not recommend this brand to anyone.

Our 1 year old spa has a serious problem and there is (according to them) only one person who is authorized to do the repair. This person is unacceptable due to a past bad experience. Maax Spas couldn't be bothered. Their attitude is 'take it or leave it'.

Have a Freestyle R. My stepson was closing one of the shower doors when it came off the track and literally exploded. He had cuts from head to toe and we had to dig glass out of his hands and feet. Glass was everywhere, including the top of the windowsill and mirror. I had considered getting a replacement door, but after reading other reviews, this is obviously a reoccurring problem with these products that should be investigated by the appropriate authority. This is an extremely dangerous product that people should stay away from.

We shopped for several weeks to find just the right tub and style to fit our bathroom remodel. The MAAX Sax tub was perfect for size and style. It took over 6 weeks to receive the tub. The plumbers starting pointing out problems when they unpackaged and examined the tub. First, the edging of the insert portion was extremely sharp and unfinished, leaving rough fiberglass that would cut and splinter if touched; second, the edge of the insert portion was improperly cut, that is the edge was not even around the tub, leaving one side wider than the other; and third, the metal guides that center the two portions were missing (broken).

Nov 2015- we have noticed a tear in the base unit. Needs repair and or a new base Unit. Very disappointed with the quality of the acrylic as it should have been much more durable. Also had to return the first unit because not all of the parts were included. COST TO TAKE THE BASE OUT AND REPLACE IS MAJOR BECAUSE THE ENTIRE SHOWER GLASS WINDOWS SIT ON THE BASE UNIT.

Purchased a MAAX Gallery shower tub from Menards and had it installed by a professional plumber. Within 1 month the bottom of the tub cracked open. I was told to bring the tub back for an exchange which I did. The new tub turned out to be defective as well and so were the next 5 tubs we looked at. So a total of 7 tubs were defective!!! After 1 month Menards got in a new shipment of these tubs and we found only 1 out of 3 to be usable. The quality of this product is terrible. To have the old tub removed and the replacement tub installed cost well over a thousand dollars. Menards had me contact MAAX to be reimbursed for the cost of the labor to replace the tub but they refused any responsibility for their products. Product is a piece of junk and I strongly recommend not purchasing any product from this company.

We had a shower kit installed a year and a half ago that we purchased at Rona by a local plumbing company. While cleaning it last week we found a 3 inch star shaped crack in the base. Rona informed us to call Maax with the ser # as it was under warranty. After two days of being put on hold we were informed that there was only a year warranty and that if we wanted a 3 year warranty we needed to buy their more expensive model. Needless to say we would not recommend MAAX products re poor after-sale help.

Purchased this product late in 2014. Looked like a very nice product. However during installation I noticed that their "setting blocks" were quite weak for the heavy doors. Sure enough a few days ago the anchor door slipped out causing the shower door to be misaligned. Tried fixing it but my attempt ended in the door exploding and projected shards to my right arm causing extensive but manageable bleeding. I later noticed that the vanity had pockmarks all over from this glass which got me thinking that it may have been a lot worse for me. My opinion, this product is too dangerous because these doors should not explode and cause a potential lethal hazard. I have picture of my arm and will leave the vanity as is until I believe there is no potential lawsuit here.

The plastic water deflector at bottom of door doesn't keep water from splashing out from the base. Gets floor wet. Not good for the floating vinyl floor just installed... Would like a remedy to the problem.

We have a Keystone MAXX shower 2 door enclosure. Yesterday we heard a cracking noise coming from the bathroom and went to investigate. The exterior sliding door (handle on the outside) shattered into pieces and glass fell everywhere. No one was in the room. No one in the shower luckily. This produce is dangerous.

My husband last used the shower this morning and tonight no one was in the bathroom and I heard a loud shattering sound that sounded like crystal falling on ceramic tile. It was loud and lasted a few seconds. I walked into the bathroom to see thousands of small pieces of glass in the shower and on the ceramic tile floor. No one was in or near the doors when one of them collapsed. I am glad to say no one was in the shower or near it. It actually exploded and broke into thousands of tiny pieces of glass sounding like glass cascading onto the floor.

I installed (per instructions - with certified plumber approval) the Neo-Round Shower w/ base in 2011. Shortly after, I noticed a cracking sound while standing in the shower. A few days ago, a 3-inch triangular break occurred in the floor, resulting in a laceration of my left heel. I have attempted to contact MAAX via the phone number given on the Instruction Manual and Warranty, but, apparently, unless I agree to PAY for a "discount" on my next purchase from Home Depot or other such retailers my call is diverted to 411 and dropped! I have attempted to continue my call several times within the automated system, to no avail. There is nobody to talk to in this company, and I'm seriously considering a lawsuit!

After owning the Freestyle Round shower for only 4 years, the base cracked causing water damage to the ceiling in the room below. I contacted Maax shower to have the base replaced as a warranty repair (which the warranty is 10 years) and was told that I would need to submit a receipt for the purchase. I told them that I only had my credit card statement showing the purchase, and I was told that that was not sufficient. I was told that particular shower has only been produced for the last 5 years, which is proof that I have not had it more than the 10 years for warranty purposes. The representative was able to locate me in their system from when I had to have repair parts for the doors from the initial purchase, which was AGAIN less than 10 years ago, try 4 years. I left a message with a manager and requested a return call from him. I feel that they are not standing behind their warranty and are looking for an easy way out of replacing their faulty/failed components. Not only do I have to have the base replaced or a new shower installed, I will need to have the damaged ceiling repaired and painted. I will be making a complaint with the BBB and with Home Depot if I am not able to resolve this issue with the company.

My shower door guides broke on the bottom of my shower and can’t seem to find a website for help. For parts, curved double door; please contact me.

On 3rd April 2008, I bought a shower (Discription:Frameless 38 Shower, Magnolia Corner Entry, Model 331S-C38, 4 Frameless glass panels including corner entry, slide open doors and wide acrylic base). Manufactured by Keystone Maax from Home Depot. I installed the same in the next few days in my Bathroom with the help of my friend, as per the instructions that came with the Shower Kit, supplied by Keystone Company.

On the morning of May 25, 2007, while visiting our friends in Ohio, I took a shower in their glass enclosed corner shower. While exiting the shower, I slid the right door to open and suddenly the entire door came crashing down upon me. It shattered into little pieces both in and out of the shower. I was left holding the handle and standing in a pile of glass bleeding from various parts of my body, especially my hands and legs.