Keystone MAXX Reviews

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We purchased a UTile surround for a bathroom remodel project which arrived after three weeks of placing an order. We lined up a contractor and plumber to do the installation. When the plumber unboxed the UTile, it was discovered that there was damage to the top left corner of the surround. We worked with our reseller to address this issue and after two weeks of runaround from Maax, we have been told the surround piece that was broken is delayed and won't arrive until mid July.

January 2021 we purchased the Utile by Maax surround shower unit 3 panels and glass doors at Menards. Our total costs was over $2000 for all pieces. I hired a contractor to do the installation which was going well. When the panels had been installed and the contractor pulled the protective plastic from the panels small defects were found in the tile seams. (Poor quality review on the manufacturer) Rather than pull the panels down I contacted the company by email sending them pictures of the defective panel and proof of purchase. They responded within a week that the panel was defective and offered to replace it at no cost. I suggested another compensation that they would send me 2 corner shelf’s which I would install to cover the blemish. Service Tech Ahmed Tidjane ** responded they would send the two shelfs and a check for $100.00 to compensate me. I agreed to the compensation and within about a week I received the 2 shelfs.

Really disappointed with the utile shower system. I wish I would done my own research instead of relying on help from Lowe's, Home Depot, Rona. After having looked at all the mentioned suppliers we decided we would use the utile shower surround for our 32" x 60" alcove shower. Lowe's had the best price so we went with them, ordered online and waited 2 wks for delivery. The side walls arrived before the back panel so I had to make 2 trips to the store to start which was disappointing as it is not that close.

So disappointed in these products. We purchased Utile surround and waited over 2 weeks for it to arrive. We picked it up and installed it, only to find out the back panel was warped and bowed out in center and would not fit properly. Obviously this faulty fiberglass unit was sent to us from manufacturer warped out of shape. We had our bathroom down to studs and no surround. Tried to return it but Home Hardware wouldn't take returns during covid. $1000 spent and no refund. We couldn't wait 2 more weeks for another. So we purchased the Nextile surround. Another $600 spent. This one installed ok but is shaped very oddly. It sticks out into the tub and forced you to stand to the other side of tub. We are so not happy with these products. Terrible experience and we are stuck with something we hate. Don't waste your money or your time on these products. You will be very disappointed. I'm very disappointed and left with a bathtub surround I hate.

My wife and I purchased Soft gray Utile Walls by MAAX at my local Menards store. My wife and I were so excited for this option to create our dream bathroom look after purchasing our house a little over a year ago. We were happy to find this option since real tile is so much more expensive. This looks really good until you get down to the quality of material and poor customer service that "stands" behind the product. The product has a thin layer of plastic stuck to it covering the walls to protect it from getting dirty until you're ready to use it I assume. The instructions tell you to wait to remove it until after the shower system is all installed. We hired a licensed plumber and also a contractor to install the shower and finish the drywall around the new shower after it was installed.

Purchased an Aker KDS 3460 for a bath remodel. At the price point I am disappointed in the quality control.

Corner shelf was damaged so I called co. Agent was great. Took information and within a few days new corner shelf was delivered. As installers continued to work on shower they discovered a damaged stationary door. I once again called co and once again agent was great. Told me no problem and within a couple of days door arrived. Dealing with this co was wonderful. Other than a little inconvenience they were great. Definitely would order from them again.

Ordered 3 Utile shower walls for a bathroom renovation that we have been saving for a long time. After bathroom was torn apart and ready for installer and preliminary work had been done, the tiles were about to be installed. We found out that we had 2 tiles the correct color and one completely different color. Contacted them immediately 2 days ago and have been going back and forth. They have FINALLY decided to send another tile the correct color but it will be almost a 3 week wait. (It should have been on its way 2 days ago). We have no shower in our house due to this incompetence. Somehow, they don't seem to care or they would have it expedited to me.

I replaced my shower with the exact shower that was previously in the space (I needed it out of the way for another reason). The kit came with a MAAX no-caulk shower drain, and the installation diagram provided showed the gaskets being installed in the wrong location.. This led to a leak into the floor and wall that went unnoticed for months. I now have to replace the shower (again), and repair the water damage. The installation instructions are crap. If MAAX can't even provide correct instructions for install, think about the quality of the product. Buy something else.

- They have sent their preferred vendor to do a report and pictures months ago.

So I bought and installed a acrylic shower base. And installed base walls, door, drywall completely finished. Homeowners were completely satisfied. Then I get a call. The Homeowner sat down to shave her legs. When she noticed a crack in the base. So I go look at it and sure enough a crack. Called the manufacturer telling them about it. To which they replied, "We can send you a new base." I then asked if they could send someone out to look at it and possibly repair. "No we can't fix that model."

My contractor damaged the first tub and so replaced it-Second tub had too many leaks to repair. Third tub of installed and sitting because no factory rep will contact plumber d/t leaks. Please call me MAAX!

Both of the 36 SKD showers that were installed in our house are leaking on to the outside wall because of the same at the base. It is impossible to keep the wall and the floor outside the shower dry. We have had three plumbers and one shower specialist review the problem. They have tried caulking several times but the problem continues. In my opinion this is a defective product.

Maax was very quick to respond. After discussing the problem with their technical support agent, I was offered a free replacement of the wall pieces, shipped to me at no cost. I also received some advice on the type of adhesive to use, advice which should be included in the installation manual. Although we are now confronted with the inconvenience of replacing the walls, I feel that the company did its best to resolve the issue, especially since the unit was well out of warranty.

We recently purchased a Utile corner shower and were quite happy with it at first as it looked nice and was functional. Within a couple months we noticed the shower leaking where the wall meets the base of the shower. After re-cauling it with Mono Ultra Silicone and letting it dry for 3 weeks it stared leaking again within a couple days. I was able to easily pull up the entire length of silicone that I had installed. We cannot seem to get the silicone to stick to the shower base and wall. Feeling disappointed and ripped off at this point. Looking for any suggestions.

Purchased the Ella Sleek Freestanding Tub from Bathworks in Belleville,ON. Selected the Stirling Silver Apron. We are in the process of building a custom home, so I hoped visualization and fingers crossed would ensure all major components would blend nicely. The Stirling Silver Apron did not blend well with vanity and flooring. It’s a 2 piece tub and the aprons are sold as replacement parts....so it is a stocked unit. Surely, it wouldn’t be difficult to swap out the apron.

Installed the Cyrene Shower enclosure a couple of years ago, and the part of the handle that the set screw goes in was stripped, therefore the screw won't stay in and the handle just falls off. After trying for months to find something to fix this, finally contacted Maax and was told without a receipt they could not help. Sent proof of purchase in September, and still have not heard back. Having a $600.00 shower stall that looks tacky with no handles is frustrating.

Poor design. Stationary door should fit into a fixed u-shaped track and not held by small weak pegs that did not hold. Shower Door Handle knob had a weak spot in the metal and broke. Now am having trouble finding one to replace it.

Shower door exploded for no reason. While enjoying our morning coffee my wife and I heard what sounded like a small explosion coming from the back of our house. Upon further examination, we discovered that our brand new shower door had exploded into 1 million pieces… Thankfully no one was hurt. Since we googled this issue with this manufacture, we discovered that this issue has been happening to many consumers since 2014 and most recently of course ours and another one last month… What the hell is going on with this company?

Summer 2018 we were excited to finally be renovating our 20 year old bathroom, which was functional with no leaks, but dated. I loved the easy installation and maintenance promised by MAXX and their Utile product. We purchase the "New" Utile Tub/Shower and also their recommended New Town tub. We hired a very experienced contractor who had the year previous renovated our whole basement with kitchen, bathroom (including walk-in floor to ceiling tile shower), flooring, drywall, etc. and 3 years later no problems. MAXX markets Utile as a do it yourself project. This was a very seasoned contractor with hundreds of bathtub installs to his credit. Within a couple of months of the install I noticed that the drywall on one exterior corner where the tub and Utile wall met the paint was bubbling off the drywall. We have a curved shower curtain rod so no water is going on to the outside corner of the bathtub and puddling.

It's been 2 years since we installed the MAAX Cyrene Corner Shower, purchased from Home Hardware. Simply put the drain leaks under the tub base. Faulty design.... the drain ring fails to seal properly around the PVC pipe, particularly when the base flexes. We have to rip it out and replace in our tenant suite. Not worth the hassle or wasted contractor $$... don't be lured by the value price. Penny wise, pound foolish.

My parents purchased the Utile surround, along with the Maax tub and doors. Followed instructions for drilling and installing faucets through surround, which offsets them 2 inches from tub drain and overflow. Customer service was no help (claiming instructions are just generalization and I shouldn't have followed, then saying plumbing wasn't done properly, and every other excuse he could come up with) and beyond rude telling me to take it up with Lowes as it was not a warranty or service problem. This one one of 3 kits purchased to remodel 3 bathrooms in a 1950's home, and the other two kits are now getting returned to lowes.

My builder contractor just installed a MAAX Daylight shower 36in x 36in x 72. The shower door does not latch for showering nor is there any kind of latch system available. How will your customer service rectify this situation?

Just remodeled the entire bathroom about a month ago, and put on a MAAX tub door. Was showering. My daughter closed the door to go to the other side, and as it touches the other wall it shatters in my hand all over my daughter and me. I can't imagine having one of kids shut the shower door and me not have been there. There are nice large chunks cut out of the brand new Jacuzzi tub that we had installed as well. Not happy about this door, and it doesn't seem to be an uncommon occurrence.

The Cyrene shower. Horrible product. We complained to Maax after the installation that the drain protruded from the shower and the water did not drip. We were told that was normal. 1 year after installation we are obliged to demolish it. The drain flooded the base. I lose a new shower and I have to redo the installation.

A couple of years ago we purchased & installed a MAAX corner shower. We've had good success with it so when we were looking for a tub surround we looked at MAAX again. We purchased a MAAX Panama 59" Tub Surround at Home Depot a while ago. When we tried to install it the corner panel edges where it overlaps the flat panels wouldn't come any closer than about 1/4" away from the wall. Looks like they were warped out. This left a large gap the full length of the overlap that would have looked terrible had we tried to fill it. Contacted MAAX & they sent us out replacement corners no questions asked. They arrived a few days later.

Installed Shower system in 2013. Terrible design, glass panel keeps pulling away from wall due to the weight of the door hanging on it and have received no support from Maax. We have reinstalled 4 times by local contractors at my expense and the same thing happens every time. Finally, got a Maax rep to look at it this summer and it appeared his only goal was to find some way to prove that it isn't Maax's fault. He did all kind of measurements and found one place he says it was off a little. I had to tell him to hold his tape measure straight up and down so I have no confidence in his results. After he left, I got no response from Maax and therefore no plan to fix it. We are to the point where our next step is to tear the whole thing out and install something else which will obviously not be a Maax and will be at our expense.

We bought the entire shower kit, had a professional contractor install and the shower pan has no slope causing any leftover water to just sit until your next shower. In addition, the drain sits above the shower pan, so once you turn off the shower it just sits around the drain. Customer support is TERRIBLE. They only want to communicate via e-mail and when you can get someone on the phone you get conveniently "disconnected" (multiple times). No ownership at all for poor product and poor design. I'll be ripping it out and putting in a different, more reliable quality product. Save your money, but something else. ANYTHING ELSE.

I needed answers to some question on installation as the manual you get is a piece of crap. The part names in the list are not used consistently in the manual so you have to go back to the pictures to see if it is correct. When I needed to order a replacement part and entered my model number on the site, it could not find it. I entered the part number from the manual and it could not find it. I called to get a panel assembly part and the rep asked why I needed it, and I said I want to change the orientation, he then said "Sounds like someone did not read the instructions".

We purchased the Talen shower from Maax and had it installed in 2014. The shower door is very cheaply made. In five years, we've had to fix the top roller assembly at least four times. They're made of PLASTIC, and the piece in the assembly that keeps breaking is extremely flimsy (whose Nobel prize winning idea was that, anyway?). The rest of the assembly is still intact, but this tiny, thin piece keeps breaking roughly once a year. So imagine standing naked in the shower and holding a door that suddenly broke while you tried to close it.

My family has been in a new home for 6 months with a single unit tub manufactured by Maax Aker. The tub got a hole in it and had to be repaired. September 9th it got another hole and flooded an adjacent bedroom and our hallway wood floors. A claim was submitted on September 10th. It was not until 9/23 that they contacted the technician company, Absolute Home Solutions, to request that someone come out to our house. The technician then did not show for two consecutive days (9/25) and (9/26). The technician went to another house instead and said he couldn’t come out until October 1st. When I called the customer service at Maax Aker on 9/26 they tried to say it was my fault that I hadn’t called sooner and that they had no record of a claim.

The Hana rectangular pivot door is listed as compatible with the 4234 base (see bottom of https://maax.com/en-ca/product/hana-rectangular-pivot-shower-door-42-x-34-x-75-in%2c-d-%2c-8-mm_137302). It is not. My first issue was that, with the prescribed 3/4" setback of the u-channel from the wall, the return panel sat over the edge of its sill by 1/8". This would have led to stability issues down the road. MAAX sent a field representative to inspect our install (base attached to studs, 1/2" tile backer on studs, 1/4" tile on mortar), and he agreed that the design was incompatible. In fact, he said he would not proceed with the install.

I purchased the MAAX shower walls to replace my shower/tub enclosure. The MAAX shower walls are flimsy and the area where the walls meet the shower pan are curvy/bowed. Because the walls attach to studs there is nothing seeming to secure the bottom back wall to the shower pan. Caulking it doesn’t help because it moves. I have a handicapped daughter and I took the bath out and replaced it with this product and it has been terrible. I paid 3000 and just want my money back and choose a more solid product. I cannot afford to replace and the store will not take it back since it’s been installed. Don’t buy this product. Go the extra 1000 and buy something solid in my opinion.

Don't purchase Maax complete shower units. We bought Stamina-I shower unit about 10 years ago. About a year ago we had issues with water leaking from the diverter that controls water to overhead, handheld shower and body jets. I called Maax customer support for parts and they told me that the part is discontinued. I took the part to multiple local (Massachusetts USA) and checked with online plumbing suppliers and no one can identify the manufacturer or provide equivalent part. Maax customer support does not give me original manufacturer of the valve after repeated requests.

We purchased this MAAX shower kit (walls, glass door and base) for our bathroom Reno. Had issues with the walls a few times when they were shipped and they had to be replaced twice. Now after less than two years we have a crack in the base! Not sure what we can do to repair it since we will NOT be doing another bathroom Reno. We do not want to rip the walls off or crack our new tile floor that is up to the base. So frustrated! Lindsey **

Hi MAAX team, This is really been nightmare today. This was a brand new MAXX shower glass door and tub that we purchased from home depot 2 years ago. Today turned out a disturbing day to see my mom hurt badly with bleeding from legs, arms, face with shower glass exploded without any sign while she is in shower. I had to take her to ER doctor as she was shattered with blood pressure went high and it was absolutely nightmare to see her like this. @MAAX, What would you do if it happens to your close family members? I pray no one else has to go through like this. My 6 year old son goes to same bathroom. I am just so thankful to god for saving him from this. But this should Never happen. Thanks.

First I send an e-mail to Maax and no one replied. Then I called. We just bought a house in June and it came with a nice Maax Collection shower in our Master Bedroom/Bathroom. There is 3 Jet features in that shower.. The regular jet, Then 6 Kind of Pressure wash jet and the last one is 10 Mini Jet in the corner where there is a little ledge for us to sit and it does kind of massage your back.

This unit was installed in our master bath 18 mos ago. One year in it started to squeak badly, particularly around the drain. It has continued until now so I am finally reaching out to you. What can you do to help us?

I purchased a MAAX Utile shower kit at Home Depot in April. We had a delay until we could install, but when we finally got our master bath gutted, we discovered the acrylic base was cracked. I called MAAX and they sent a replacement base. Guess what, cracked again and in the same place. Called them back, no apologies or anything, but said they would send a new base. In the meantime talking to my contractor and the poor quality of the base (We had yet to open the walls or door boxes) I took it back to the store and got a refund. Today I received the 3rd replacement....yep, cracked. My advice is to stay away from these folks.