Keystone MAXX Reviews

Extremely disappointed with my experience with MAAX. I purchased a brand-new MAAX New Town 6032 (IFS) bathtub as part of a bathroom renovation costing over $13,000. On May 22, after installation and tile work had been completed, my contractor removed the protective plastic covering and discovered manufacturing defects in the bathtub. I immediately contacted MAAX, provided photos, and followed all instructions. MAAX sent Tub Rescue to assess the issue. After multiple visits, Tub Rescue determined that the bathtub contained unset resin, a manufacturing defect, and that the tub was not repairable. A full replacement was required. Since first reporting the issue on May 22, I have spent weeks following up with MAAX. The replacement tub is not scheduled to ship until June 26, leaving my family of five without proper use of our newly renovated bathroom for more than a month.

My wife and I purchased a new construction home and in our guest bathroom is a tub shower combo, Aker by MAAX product # AK 00000737564. The bathtub creaks very badly while stepping on it. Our builder has tried to alleviate the problem by inserting polyurethane foam underneath the tub for better support. After inserting a total of 6 cans of the foam the creaking still persists. It appears that the tub shower combo unit is either defective or made of cheap material. While stepping on the tub floor it seems to "bend or sink in", apparently not a very well-made tub. Still waiting on the builder to either replace or someone fix this creaking.

Horrible customer service. They delivered the wrong item. Right hand drain sticker outside the box but left hand drain inside. I got transferred multiple times. Wasted my time and energy. Stay away from this company. It is not worth it.

This was one of the worst companies I have ever dealt with. Their product took 13 weeks for delivery (promised 4). It was damaged and flimsy. I returned a drain that they refused to refund, adding to my miserable experience and cost. Do not go near any product manufactured by this company.

Ordered a shower door on February 2nd. I got it 3 weeks later and it was the wrong size and chrome, I ordered bronze. The store (Menards) ordered it again and went to pick it up today and it was the same exact wrong door. Placed another order for the correct one and I got notice that it will be delivered in 3 weeks. I called customer service to ask if it could be expedited, I was on hold for 20 minutes then call was disconnected. I’m sure if the next one is again incorrect I will purchase one from a different company.

Terrible product, cheap, broke, terrible customer service. DO NOT BUY. Broken handles on Mass shower door screw fell out, so now sliding door doesn’t slide smoothly. The company will not fix the door, only wants to send me a part, I got screwed.

The instructions are horrible, the pieces are not clear on which is which. Once you figure them out, the product once together does not as advertised. I would not suggest buying this product. Not worth the cost.

Purchase a Maax tub from the local Lowe's store and it was complete garbage, the material it's made out of is so thin and cheaply made. 1 there is no number you can call them at for customer service. "Red flag" 2 the 1st person I emailed back and forth with was not knowledgeable and they referred me to a so called specialist and person cut my chat off because I was upset about their product and explained to them that a family member fell in their tub and punctured a hole in the tub and their response was their tubs are not designed for people to fall in and I was shocked about that response. People fall in tubs by accident all the time, but to completely shatter was unbelievable. This product is made out of cheap material and made very thin. People do not I repeat do not buy their cheaply thin made products. If I could give Maax tubs a zero star rating I would.

Have a MAAX Utile 60"W x 32"D x 83"H Sahara Stone Alcove Shower with Left Drain, Model Number: 6954721. Less than a year in there is a vertical crack(s) in the back wall in the middle more than half of the total vertical. DO NOT BUY THIS PRODUCT! To replace this the whole thing will require complete removal and likely some other type wall reinstalled and that is going to be very costly and an incredible amount of work. LESS THAN A YEAR OLD. Suppose to have a 10 year warranty.

This is an extremely poor product. The wall on the back slants dramatically which really cuts down on the room in the shower. The assembly and the construction are also very poor and difficult to use. I would highly recommend some other product than this. I'm surprised Lowe's even carries this product. I thought better of Lowe's.