Keystone MAXX Reviews

This was one of the worst companies I have ever dealt with. Their product took 13 weeks for delivery (promised 4). It was damaged and flimsy. I returned a drain that they refused to refund, adding to my miserable experience and cost. Do not go near any product manufactured by this company.

Ordered a shower door on February 2nd. I got it 3 weeks later and it was the wrong size and chrome, I ordered bronze. The store (Menards) ordered it again and went to pick it up today and it was the same exact wrong door. Placed another order for the correct one and I got notice that it will be delivered in 3 weeks. I called customer service to ask if it could be expedited, I was on hold for 20 minutes then call was disconnected. I’m sure if the next one is again incorrect I will purchase one from a different company.

Terrible product, cheap, broke, terrible customer service. DO NOT BUY. Broken handles on Mass shower door screw fell out, so now sliding door doesn’t slide smoothly. The company will not fix the door, only wants to send me a part, I got screwed.

The instructions are horrible, the pieces are not clear on which is which. Once you figure them out, the product once together does not as advertised. I would not suggest buying this product. Not worth the cost.

Purchase a Maax tub from the local Lowe's store and it was complete garbage, the material it's made out of is so thin and cheaply made. 1 there is no number you can call them at for customer service. "Red flag" 2 the 1st person I emailed back and forth with was not knowledgeable and they referred me to a so called specialist and person cut my chat off because I was upset about their product and explained to them that a family member fell in their tub and punctured a hole in the tub and their response was their tubs are not designed for people to fall in and I was shocked about that response. People fall in tubs by accident all the time, but to completely shatter was unbelievable. This product is made out of cheap material and made very thin. People do not I repeat do not buy their cheaply thin made products. If I could give Maax tubs a zero star rating I would.

Have a MAAX Utile 60"W x 32"D x 83"H Sahara Stone Alcove Shower with Left Drain, Model Number: 6954721. Less than a year in there is a vertical crack(s) in the back wall in the middle more than half of the total vertical. DO NOT BUY THIS PRODUCT! To replace this the whole thing will require complete removal and likely some other type wall reinstalled and that is going to be very costly and an incredible amount of work. LESS THAN A YEAR OLD. Suppose to have a 10 year warranty.

This is an extremely poor product. The wall on the back slants dramatically which really cuts down on the room in the shower. The assembly and the construction are also very poor and difficult to use. I would highly recommend some other product than this. I'm surprised Lowe's even carries this product. I thought better of Lowe's.

Purchased the Maax Begonia and have begun to install it. Read through the instructions and hesitated to begin the install. The instructions are not a thorough as they should be for the DIY community. There are gaps in the directions and no direction in some areas. (pictures only.. not clear enough for peace of mind) The corner caddy is shorter than the wall panels and no description saying whether this is normal or what to do with the largish gap at the bottom. It looks like it will be a good unit BUT it would be nice to have better more comprehensive instructions, even an official video would be great. Once we get to use the unit I hope to do another review.

I purchased and had installed a Maax 40 inch Neo angle shower. What a mistake! First, the walls must be absolutely perfectly plumb or the kit will not go together. Once installed making sure everything including the glass was plumb and true, The shower leaks very badly due to a very poor design for the door. The bottom seal is pathetic and leaves a larger gap at each side for water to pour out of. The door to glass wall seals on the opening side keep moving and must be readjusted each time the door is opened or the shower is used, allowing it to leak.

The product is good, installation took 3 hours plus which is fine. there should be more diligence on the companies, part two check part numbers with the instructions in the booklet, often the part number is listed are correct but in the description to install, they use a different part number which makes it a bit confusing. Finally the last install was the nameplate that says Max on it however, the last piece piece to install simply a piece of gray plastic with no logo on it that is shown in the photo. I do see that Max in their lengthy warranty say that images in this brochure do not really reflect the product which is a good way to cover their butt. I don’t see why they wouldn’t want to have their logo on the glass doors. Instead, I have a great piece of plastic at the bottom, which is only purpose is to cover a screw. It looks cheap.