Kenmore Microwave Reviews

I purchased 2 Kenmore Elite Microwaves in the past few years. They performed well at first, but Neither of them lasted much longer than 2 years. They started out great, then started steaming, then the door button would stick, and they got louder (even closing the door was loud), food temps would vary, slid on countertop when opening & closing, loud beeping when food was done. Eventually, they just stopped working all together. Very disappointing.

Sears and Kenmore both made it easy for me to cross them off my list for future appliance purchases. If I can't trust them with a small appliance like a microwave, I know I won't be able to trust them with a large purchase. No one should have to replace a microwave after just two years, especially when it's kept in pristine condition. My microwave was great when it worked, easy to clean and large interior. Then it started rotating and heating when I opened the door (dangerous). Then when door was closed, food was placed inside and you would expect it to heat something, it would instead countdown and nothing happened. Only thing that worked was the timer.

We purchased Kenmore 790.80332310 in April, 2018. We upgraded all of our appliances. We had our original Kenmore appliances for 20 years. On New Year's Day, 2019 I cooked on top of our Kenmore range and in the oven. While cooking the fan from the Kenmore over-range microwave automatically came on as usual. After a period, it stopped. I had not used the microwave at all that day. I completed cooking on the range top but the food in the oven continued to bake. I walked in the adjacent Family Room to watch the Rose Bowl parade. While sitting watching the parade, I began smelling a strange odor. While walking into kitchen, my husband and I heard a loud boom. I walked to the microwave, there was a flame inside the cabinet and the glass turn table was totally shattered.

We have had this for 4 years with no issues. Yesterday we had not used the microwave in several hours. Then my husband heard a pop in the kitchen. When we went out there the entire glass was shattered. There were small shards of glass on the stove and the floor. I have never heard of this happening. I googled it. That’s when I learned this happens if there is a defect in the glass. Thank goodness no one was in the kitchen or using the microwave at the time. A new microwave will cost less than the door will cost to replace. Go figure.

Do not purchase the Kenmore countertop microwave or any Kenmore product. I have lost all faith in Sears and the Kenmore brand. The Microwave tray inside bangs around now and all the paint on inside door when you open the door on the bottom is now all peeling off. This was a total rip off. There is no way this microwave should not have lasted longer. I have my receipt online at Sears.com, was purchased on 4/1/18. Guess the April fool’s joke is on me and they get another consumer’s hard earned money. So disappointed to say the least. Just awful!

My Kenmore over the hood microwave handle has been replaced at least 3 times because it’s so called “chrome” handle melts! Don’t buy Kenmore microwaves! So disappointed! As I am now shopping for a new microwave I am looking for a brand that has a solid stainless steel handle. Any suggestions?

My Kenmore microwave is 16 months old and it is arcing. I called Kenmore and they said "SORRY. If you don't have insurance then we can't help you." Is the quality so bad that a consumer is forced to take out insurance now? I will never buy Kenmore products again. Now I am afraid that the stove, refrigerator and dishwasher will end up in the trash also. Do not buy Kenmore products. They are not what they used to be.

$1000 Kenmore Pro 89393 microwave stopped working 4 months after warranty expired. Kenmore and Sears WON'T do a thing about it!! Purchased nearly $6000 in appliances and they will NEVER get my business again!!

I've had a 79080373310 for about 4 years. It's the 2nd Kenmore Elite microwave we've had as the first one was replaced under warranty. The first year due to the cabinet dissolving/chipping. The current one started having electrical arcing in the stirrer fan area after the warranty expired. It would do this occasionally and I would buy a replacement part (stirrer fan coupler) that was plastic and would burn. The replacement would last 4-5 months and then have issues again. The most recent issue caused the stirrer fan motor to burn/melt - making the microwave unusable. Yet Sears won't admit there's a fault and I'm not paying $250 for a service call.

Kenmore Household Microwave 790.80373310 - I've had this unit for exactly two years. Never had a moment's problem. It's an over the stove model and the other day I was running the fan on low while boiled eggs. After I was done, I noticed a smell of something being hot. I ignored it but when I went to shut off the fan it wouldn't. I tried several times but finally I unplugged it and pulled it back in. The fan shut off but I smell was stronger. An hour later I went to use the microwave and found that then plastic turntable inside as well as the smaller turntable had gotten so hot it turned from red to black and MELTED! Keep in mind, the only thing that was running was the fan when this happened. I tried to call Sears and was just given the runaround. It's two years old! It could have burned down my house if I'd left it alone. I'm horrified about this situation.

The over-the-range Kenmore microwave caught on fire where the rack attaches to the internal framing. I called Sears and was passed along to FIVE different people all saying that there is no recall on this model (80323 model # 79080323310; serial #KG 60953623). Clearly there is a problem and Sears/Kenmore is not willing to acknowledge a faulty product. I have found similar examples from other customers where the microwave caught on fire in exactly the same location - where the rack inserts into the internal framing. FAULTY PRODUCT! DO NOT BUY THIS MODEL!!

I've been using this microwave (Model #204.79393610) for about a month, sometimes it doesn't shut off when the timer gets to zero. If you press stop nothing happens, if you open the door it keeps on running. You have to unplug it and then it might reboot.

I was microwaving a small bag of popcorn. I pressed the popcorn button. The timer went off and when I opened the bag had not completely popped and the shelf fell and caught the inside on fire where the bracket is. Is there a Recall on this? Model number is 721.85032111 made by Kenmore. Serial number 109TA04672.

I am very concerned with my Kenmore countertop microwave. I owned it for about two years, it now will work when off position with door open. After it stop and go to 0.00, I open the door to retrieve my food. It start working. I contact Sears. I was told that this item is not on recall and that I should send it to repair on my expensive. My most concern is that Sears did not even care if this could be a dangerous for my family. From what I understand because of radiation, microwaves should only be working while doors are closed.

The microwave oven tech explained that unless you open the very difficult to open door exactly right, then you might pop the fuse in the oven and short it out. If you lift up just slightly on the door rather than pulling precisely level it could pop. Very poor design if it's that easy to do.

Don't buy Kenmore products, Sears or Kenmore does not care about their customers. We upgraded all our kitchen appliances to stainless steel look with near top of the line Kenmore items. My wife and I chose Kenmore because our parents always had them and felt would be better than the construction grade items that are usually low quality when our new home was built. All the original items worked fine and had no issues after 12 years of service, again figured we were upgrading and to get the stainless look. What a mistake!! After one year and one month, all the sudden the Kenmore microwave model 79080353310 internal fan won't turn off, not the external exhaust fan when door is shut.

I purchased a Kenmore elite microwave three years ago. Model # 790-80373310. I only use my condo four months per year. So the unit is hardly used. It is an over the oven hooded convection as well. Problem is (could turn out to be a fire hazard) the microwave does not count down the seconds nor does it respond to stop or any other command. It just keeps on going. Sears response is that they would send someone for 249$ to look at it. I would like to know if I should report this to Safer Products Recall or if anyone has had a similar problem.

I purchased a new Kenmore microwave from Sears less than 3 years ago. For the past 2 weeks, it has been coming on by itself. There is no time left on the display and no one is around when it comes on. When this happens, it will not allow me to turn it off by the display, so we have to unplug it. Sears nor the Customer Service will assist me due to out of 1 year warranty and I didn't purchase an extended warranty. So, I am purchasing a new microwave that is NOT Kenmore or from Sears. We are taking this item to an elec. trash hauler so that no one experiences this fire hazard. Manufacturers should stand by their products. As a consumer, I expect a microwave to last longer than this and to be safe.

This microwave Kenmore is super good and make the meal ready on time when need be done. I have one and work well and be with me all years.

I personally love Kenmore products. They never let me down. Always long lasting built well.. pretty sad to see sears stores closing.

I bought a new Kenmore, 1.6 Cu. Ft. counter top Microwave for Christmas. I like popcorn a lot and it is one of the most frequent things I use the Microwave for. This new one always burns popcorn. When I use the "popcorn" button it burns. If I reduce the time, I have a 1/2 bag of burnt popcorn. If I reduce the power level to .9 and cook for the same time, I get a 1/2 bag of burnt popcorn. What's going on???

Microwave is brand new, 1600 watts and has 12 presets. But that's what my issue is about. The presets over-cook everything! Example: the potato button, I placed my potatoes in and pushed the button. The screen said Sensor and cooked for 4 minutes then the screen changed to Time of 5 min and 36 sec. I had to stop the machine after 1 minute because my potatoes was smoking and so was my machine! I'm not going to use any of the preset buttons because I'm afraid I'll end up having a fire.

I really like my microwave. It's a really good brand. I got a lot of used of it, the size is great, perfect for my kitchen not too small and not too big. Although the value is a little bit too expensive. Thank you for taking my opinion in consideration, I really enjoy doing this survey because it gave me the opportunity to tell the manufacturers how the product work and it gave me the opportunity to pay it forward, in this case to the children's cancer research.

The control panel is on the right side. If you boil water/cook on the stove just below the control panel, sometimes the solder on the circuit board will dissolve and the microwave will not function. If you have the minimum clearance required between your stove-top microwave and the stove burners, also avoid boiling water in large pots just below the microwave control panel. No problems now that I know what went wrong with the first one.

Kenmore is very clear & proper with specified chemical or painting methods, that makes it very hard to scratch compared with other microwaves. I wish that more descriptions & options would hopefully be included within better writing methods or include additional software upon the microwave for better approaches.

We are visiting/renting a condo in Hawaii. The Whirlpool microwave in it does not cook things. It spins and lights etc but does not cook. The ONLY place on island that guarantees to service an appliance is SEARS and they had a reasonably priced good sized microwave so it works and is great. We will give it to charity when we leave.

I think tools in the kitchen should be easy to use, for the whole family. This microwave is small, but mighty. So I love that it doesn't take up a lot of space, but it's fast. I don't cook a lot in it, but use it more for quick warm ups of leftovers, melting butter for cooking, making popcorn, warming coffee, etc. And I appreciate the 30 second button that it has, and use it a lot. It's perfect, and does a beautiful job.

I've had this unit for several years, it has served me well. I do not try to cook complete meals with it, I use it mainly for warming precooked food items or melting butter, cheese or warming water etc. It probably could use an energy upgrade & minor cosmetics!

This microwave will not die. We've had it for 17-20 years. There have been times when it shuts off while running or won't turn on. You can't see the entire number on the timer anymore. To be on the safe side, I don't leave it alone if it's on. I wouldn't be able to see if I entered too much time & it kept going. If not supervised, it could be a potential fire hazard. I like that it has a turning tray for even distribution of heat. It has been easy to clean. Our main purpose for it is heating up, defrosting, some specific food prep such as baked potatoes, veggies, popcorn misc.

This microwave is the best one I've ever had. It has it all and is very dependable. I use it every day for one thing or another. It's really great at defrosting food. I especially love that you can decrease the power level. That comes in really handy for frozen things or food that just needs a little zap. It is just awesome!

This product would be a good case for having negative numbers in the rating system. We are in the position of having to replace a perfectly functional and expensive microwave / convection oven because the company chose to make a poor quality vent and light button that cannot be replaced for less than $300. These buttons "fall through the panel" and have no way of being fixed unless you pay an exorbitant repair.

It works excellent. This microwave has been put through hell and is still working great! The door is slammed shut all the time and slammed shut again. It has been knocked off the stand and still always works.

Overall an excellent microwave for its size and cost. Did not rate as five star because there is room for improvement with all items. My microwave is dependable, functional, user-friendly and overall user-efficient. It's an energy star products which means a lot to me and our environment and the world we live in.

I looked for quality and function for the money. I can't just walk out the door and pick up another when I want another microwave. I also considered being able to getting the job done without heating the house up. But more than anything, I don't like to cook and this gets the job done for me.

It is big enough to hold quite a few things at the same time. It's a Kenmore, very reliable products. I grew up with Sears Kenmore appliances in our home. They lasted a long time, were dependable and reliable. I prefer Kenmore for all of my appliances, whether major or minor. It is a name that can be trusted.

I have been trying for over a month to get a replacement part for my Kenmore Elite Over the Range Microwave oven. Sears, Searsparts, or even Sears Customer Service is either UNWILLING or UNABLE to fulfill my request. I will NEVER purchase another Kenmore Elite product. The part I needed is just the light socket that shines down on the range. It seems like such a simple request, however my experience has been most frustrating dealing with Sears or their part department. The part I need is shown below.

My microwave is 3 years old and it caught on fire today. I called Sears and they said I had no warranty on it and that I could buy one today and pay 39.99 a month for it!! Beware of this product model number 721.85033111. Kenmore nor sears has gave me the best service. It has not been recalled but it should.

I purchased a Kenmore Elite 790.48883.110 built-in microwave to match my Elite built-in oven. The Elite microwave electronics fried within a few months while still under warranty. The electronics were replaced but fried again a year later while out of warranty. This microwave is a LEMON. There is a design or manufacturing defect in this unit. Sears is retailing the microwave for $2,000 (I paid $1,300). I have a Hamilton Beach microwave that I purchase at Walmart for $65 at it works like a charm. Why can't Sears make a $2,000 microwave that lasts for a year?

Kenmore microwave oven purchased June 16, 2013. Also purchased 2 year extended service agreement. Yesterday, just about 1 year AFTER the extended service agreement expired the oven malfunctioned. When the door is opened to place food inside, the glass tray begins to rotate all by itself, even before any cooking selection is made on the touch pad. There is also the sound of the fan running but the oven itself is off. Once the door is closed, it stops. After food cooks, I open the door to take out food and the glass tray and fan do the same thing. Tried unplugging the unit to see if that would reset it, didn't work. Still malfunctions.

Less than one year after installing the Kenmore Elite Convection Microwave (and the gas range), the plastic coating on the "stainless steel" handle began to disintegrate. We ordered a new PLASTIC "stainless steel" handle for about $80 but then Sears said a repairman would have to install the HANDLE because the entire door has to be disassembled and it needs to be tested afterwards to verify there is no leaking radiation. I am so incredibly disappointed in all of my kitchen appliances. Every one is only three years old now and all are breaking down due to cheap materials.

Sears Kenmore Elite Convection Microwave Hood - Paid over $600 on sale for this item in July, 2012. Was installed about three months later. Now, as of April 2016, the microwave no longer works. For about the last three months, the microwave would work if I jiggled the door a couple of times after setting the time - however, randomly, it would turn itself off in the middle of the cooking cycle. Now, no matter what I try to do to get the oven to work, nothing! This is the last Kenmore appliance I ever buy. Remodeled the kitchen in 2012 and purchased all new Kenmore Elite appliances. After the experience with this microwave, I am done with Kenmore. I would hope that a microwave which retails for over $900 would last a little more than a few years!

Kenmore Elite model: 721.79209010 excellent features, never a problem. Would buy again...

I try to use my microwave as much as possible, and love it. I have done almost everything in it. I've cook bacon and use it for blanching vegetable for freezing. It's just plain and simple microwave.

I don't want to jinx anything but I think Kenmore appliances are well made. I would definitely recommend this brand to anybody. I do not know the model of the unit I have.

Bought my first Kenmore 1985, the birth of my daughter. bought the 2nd. Kenmore at the birth of my grand daughter, 2007. Microwave 1 worked like a dream come true. A good hand me down. New kitchen, new baby in the house, new microwave, Kenmore Elite. Its a bit bigger, (but I can cook more at a time). For the size, more insulation would be great. Its louder, in general, but the timer "sound" is way too quiet. Can't really hear it unless your standing right there watching it. I would/will buy a Kenmore again. Love it!

The microwave was purchased after checking 5 different types . It is big enough to cook large pizza and also fast enough to heat a small dinner for three people. There are five buttons for selecting popcorn, defrost, one pound or larger, coffee, and a thirty second timer. I still haven't used all of its settings but the ones I have used are very good and make it a quick experience for heating and cooking.

When we remodeled our kitchen, we wanted a built-in microwave that was reliable and had excellent features as well as a good price tag.We also wanted it to be stainless to match the other appliances in our kitchen. We looked at several models of microwaves and found the one we purchased to be the best value. The model is 721 85033010. It has features, such as the 30-second timer, which one can add additional 30 seconds by pushing the button as many times as needed. It also has a defrost, which works well. It aesthetically looks great in our kitchen and we are happy with our purchase.

This is a replacement microwave from our original Kenmore which was repaired twice and then Sears offered us another one in place of the broken one. This microwave does not heat as well, does not have the features that I would like and does not offer anything special. I could certainly use a $25.00 one from Walmart in place of this one, it does the same job. Very disappointed in all of our recently purchased Kenmore products, they unfortunately have been a let down and Kenmore does not stand by their products.

My Kenmore microwave with exhaust hood attached was installed when Sears refurbished my kitchen. As a result I got a huge discount. It works well and has never broken down. I am very happy with it.

This microwave was installed in 1997, and it still works great -- no loss of power, turntable still works. I've only seen one microwave that has more power, and it was new. The only problem I've had with it is that, twice, it has locked itself, and I had to look online to find how to unlock it, but that's my fault for not having the manual.

After MORE Consumer Report Research (and you have to pay for this), for 2016 Microwave / Convection models, CR rated the Kenmore Elite 79080373310 an 'excellent' unit out of the ones tested. I ordered it Thanksgiving morning, it was installed today 11/28. The convection oven does not reach temperature. Thinking the thermometers were bad, I went out and purchased a new one tonight. The Convection oven does not reach temperature. I called Sears (the Worst company to try and reach a department), after being transferred to the Philippines over and again, I was told a technician was schedule to come out on 12/12. Guess what, I am not waiting 2 weeks for a tech to come out to tell me the part is on back order. I want the unit exchanged immediately! What kind of junk is coming to consumers that we have to deal with this? They want me to 'wait 48 hrs" to hear from the 'installation team.

Before discarding it I tried it again shortly after with no luck. In frustration, I closed the door rather aggressively and it started. I have been using this microwave now for a year, almost every day, a couple of times a day and it has worked perfectly. There is a safety switch on the door lock that apparently stuck. In all fairness to Sears, I now would highly recommend the Sears Kenmore microwave as an excellent appliance.