About Jenn-Air Cook Tops
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I recently moved to a new home and was using the JennAir stove on medium to low heat. I heard an explosion that startled me and then noticed a crack on the glass pane. I immediately called JennAir. Waited 2 hours before speaking to someone. I told them what happened and they asked for the serial number. The serial number was not available. It could be located anywhere and then I was informed it was on a sticker.
They told me not to use the stove. I spoke with someone in the safety team and then escalation. I waited weeks and weeks of going back and forth for them to tell me there was nothing they could do to help me. I have a stove that is a safety hazard. It is dangerous and I am afraid to use it. If you buy a Whirpool/JennAir product, beware! If something goes wrong with it, you are left out in the cold with the wolves. Nobody cares and no one will help you. Customer service is awful and this corporation is cold-blooded. All they want is your money and if you are unfortunate enough to buy a defective product, you will not receive any help from them. The stoves cost about $5,000. It is a huge investment of money and you will not get any service or help if something goes wrong.
I bought my Jenn-Air Glass Cooktop replacement online. BIG MISTAKE. The seller told me I could get it installed by local installers in Buffalo, NY; they gave me a list of local installers. I contacted ALL, and they refused to install anything bought online. Stated that Jenn- Air sales had misled me. I could not find anyone to install my cooktop.
I had to get a local cooktop company to install a completely new cooktop, which I am thrilled with. I tried to have the previous cooktop returned. but the Jenn-Air replacement parts rep directed me to their 1 month return policy ( written in fine print). I pleaded with the rep stating there is an ongoing labor shortage and that we should be given an extension for the return policy, but it was no use. I am now stuck with a new cooktop that is useless to me, sitting in an unopened original box. I want everyone to be careful buying replacement parts online from JennAir replacement; the installers Jenn-Air recommends may be completely inaccurate/ misleading.
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We have had our Jenn Air induction cooktop for about 2 years. It has been broken a majority of the time. They will come and fix it, and then the same things happens almost immediately, and then it takes months to order the new part because it is on back order and difficult to get. They have sent and installed a brand new cooktop after our first one broke multiple times, and that one broke as well. This is all after waiting months for parts just to have it break again. Don't put yourself through the hassle. I was cooking our family dinners, lunches, and breakfasts outside on the grill in the middle of snowstorms. Save yourself the hassle.
This gas range has been perfect for our family of 4. Has also successfully gotten us through large family (25 ppl) gatherings. I have it in the center of my kitchen island, it works well for serving buffet style as I can leave the hot items right on the stovetop! Highly recommend!
One year after purchasing this cooktop stove we noticed that the stove was beginning to have tiny bubbles in the black finish and that there were areas that appeared to be losing the finish. The knobs were also losing their finish and the rings between the knobs and the stove had come unglued. I contacted Jenn-air directly and was told that the complaints that I had were no longer under warranty. The stove itself has a 5 year warranty. I was informed that I would have had to report this by 30 days of purchase. Even though the problem wasn't apparent after 30 days and the warranty states defects in workmanship are covered.
They sent me new knobs and rings and they were stainless and not black. They also sent me a cleaner for the stovetop that was never suggested by anyone previously. I had NEVER used anything abrasive on the stovetop anyway. I think that the quality of the product is poor and customer service was lacking. I don't know what has happened to Jenn-air but I always believed that it was top of the line. Now it is owned by Whirlpool. I will never purchase Jenn-air again and will advise anyone else that I know not to purchase from their either.
This stove is nothing short of junk. Sometimes induction pans do not work and others the stove does not work. It was broken the day of install and it took weeks to get the parts. To my dismay, this was only the beginning. I worked in restaurants for many years and sauté is my gift. The issue is all the safety restrictions on the stove. It is impossible to cook well because the burners continually beep and shut off every few seconds when I remove a pan from heat. I paid $500.00 for my pots and pans and the food never comes out right due to the foolishness that comes with induction.
If I did not pay so much for the stove I would have thrown it out my window. Omelets are impossible. Bacon is a nightmare. Sauces are difficult and I burn them a lot because I have to turn the stove down in lieu of just sliding the pan off the burner. Sounds easy? It is not. The controls are difficult to adjust and it takes some time to even understand how it works. As simple as an electric stove is, this induction stove (I do not know about others) is garbage.
5 burner gas cooktop, w/ smart burner sizes from simmer to high, low profile top oven has one rack, ideal for a tray of biscuits, popovers or full size pizza. Lower electric oven is full sized convection with unique adjustable racks suitable for all baking purposes.
Jenn-Air cooktop with three elements has been very reliable and the fact that there are many different elements, such as a grill, makes for good tasting foods. The downdraft exhaust works well and having six cooking elements, three large and three small when all of those installed makes for easy preparation of large holiday meals.
I love that it is glass however, I burned so many pots and pans as well as food as I can only cook on high. I cannot control the intensity as if there is only one setting: High(10) and nothing else even though it should go from 1-10! Be careful with spills, it is not easy to clean and burns leaving a carbon deposit. The downwards vent as designed does not have power so I do not work well.
They put a lot of thought into their product design, I just wish the materials they use were better quality. The knobs for the front end no longer line up to "off" position and I have a hard time telling whether it's on or off.
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