JennAir Cooktops Reviews

Control Knobs: Product ID # PS2085277, in our case a 5-burner Jenn-Air Gas Cooktop. Since its purchase, we have 1 knob of 5 that is still intact. These parts are for sale with no engineering change, but the defect is poor engineering and overall design of the cooktop and knob which causes failure. Failures include visually intact knob that is actually molten plastic. The other major flaw is that the D clip which attaches the knob has a thin wall thickness and stress molding areas which causes failure and the ring snaps plastic knob.

I bought a downdraft electric glass cooktop range in 2009. It’s been repaired six times since then, including two new tops and three new controls. Last night the main panel went out. The plenum in the downdraft area is rusting like crazy because the manufacturer did not properly apply the paint. Thankfully I purchased an extended warranty, but this thing is junk. Complete junk. They won't even address the corroding plenum. They say "it's cosmetic" despite the obvious manufacturing problem and six, going on seven, repairs. Avoid Jenn-Air and Whirlpool. What a shameful product for the $2,500 cost.

I purchased a glass cook top in 2007 and the glass has cracked 5 different times. The most recent time, it cracked the day after it was replaced. Jenn Air is now trying to tell me, after 4years, that the glass top was not installed properly to the cook top & that is why it is breaking. I am using A&E Electric (a company they recommended.) They are a nightmare. Please advise.

Jenn-Air downdraft cook top easily leaks gas, and I had to have the Fire Department come due to hazard. Three times the gas has escaped without igniting, putting the health and welfare of my home and family at risk.

We have a Jenn-Air counter top gas cooker with six burners. Whenever you turn on any one of the burners, the electronic lighter keeps clicking. I have had this repaired two years ago.

Jenn-Air has gone down hill ever since Whirlpool bought it. My advice is do not buy it. Go for other brands like Dacor.

My Jenn-Air glass with gas cooktop cracked after six months. JA replaced the glass and it cracked again. They replaced the glass but I told that it was not the glass but something is wrong with the cooktop, so please replace the cooktop. They said if that happens again, Jenn-Air will give new cooktop.

A large scorch mark recently appeared under the ceramic surface of my 2.5 year old Jenn-Air cooktop. The scorch mark is so unsightly that the entire cooktop needs to be replaced, and Jenn Air refuses to stand behind their product. They claim such an issue is cosmetic and not covered by warranty. They grudgingly offered 25% off a replacement after I persisted, which does not satisfy me. This clearly occurred as a product malfunction, since the mark is underneath the ceramic surface. Jenn Air refused to have someone take a look at the problem, and was uninterested in seeing photos of the mark. I am stunned by the poor quality of customer service I received, especially after I have been loyal Whirlpool customer for almost 30 years, and purchased a suite of Jenn Air appliances for my kitchen. I would never recommend Jenn Air to anyone, ever.

All the knobs on our Jenn-Air stove top have melted due to pots getting too close to them. It is really difficult to put a pot on the front burner without it touching the knobs. After a few years now I am sick of looking at the melted knobs, but finding it equally difficult to find replacements. Part # KIP 5D01 3. I have found 5D02, but that has the D slot perpendicular, so I think "off" would show as “hi” or “lo.”

I just wanted to warn everyone about buying a Jennair range/oven. We spent over $3,000 on a Jennair cooktop, and it has had issues with one of the burners and the oven ever since we bought it a few months ago. I have called Jennair and they have replaced the burner and worked on the oven, but the problem still exists. I asked Jennair to take the stove back because of all the problems we have had, but they refuse to do so. It's the worst purchase we have done in our lives.

We have a Jenn-Air Dual Fuel Range, Gas Stove Top with 2 Electric Ovens Model no. JDR8895AAS. When I was cleaning the stove top with some spray cleaner and paper towels, sparks and a burst of flame came out from under the control knobs. The knobs are right next to the burners facing up so there is almost no way you could clean the stove top without pulling the knobs and spraying around them. What if a pot boiled over or you spilled something. A complete botched design.

Jenn Air electric cook top **. All 4 plastic knobs began to break after only a few months of use. Replacement knobs from Jenn Air were a ridiculously high price of $15 each.

I purchased a Jenn-Air Cooktop P/N JEC9530ADS for about $650 on 11-26-2004. I spent $263 for repairs in July 2009 and another $275 for repairs in August 2010. The part which failed was the right front switch burner control in both cases and the failure mode was identical. Spending $538 in less than 6 years for an appliance originally costing $650 is ludicrous. I was basically told that the warranty was no longer valid so therefore we can't help you! Unbelievable!

I replaced the original Jenn-Air electric cooktop about 4 years ago. I was expecting the same quality as the older model from the Stone Age, I was wrong. The metal used on top is so thin that when you use the fan, the grill top vibrates so much you can't stand the noise. The grill piece that covers the pull down venting unit is no better and also vibrates and I have to put things on top of both just to stop the noise. Also, the piece that covers the fan is so small, the lip on it which is too small makes it fall into the fan well. Also, the whole thing is off and my pans are never flat. It has been installed twice to fix this and it hasn't. I would never buy a Jenn-Air product again. I am redoing my kitchen and instead of being able to recoup some of the money by reselling this product to be replaced by a free standing one, I would not in all good conscious sell this for $20. It is so awful. This product is a complete loss for me and I would never buy it again.

During fall of 2009, I purchased a Jenn-Air drop-in downdraft cooktop. It was received and installed in November 2009. The right front corner was warped and wouldn't lay flat, so a new one was ordered. The new one was also warped, same corner, so another was ordered. The repairman suggested the counter was not flat or the hole for the unit was off--not possible as it is a slab granite counter top. This one was warped and also damaged on the right front corner.

I have had nothing but problems with my Jenn Air stove. Right now, I can barely get gas on the cook top, the oven light has been going off and on for the past 4 years. The window around the glass on the oven door is rusting, I stop using the down draft years ago because of the smoke that backs up, Jenn Air had the stove installed for me. It is very frustrating trying to talk to these people. I paid too much money for this appliance to have one thing after another happen to it. I thought this was my retirement range, however, it and customer service has become a night mare for me.

A 3-year old gas cook top. I like how it cooks and how it cleans up. But three of my knobs have melted and one of the igniters has crumbled. I am waiting for the rest to go. I wonder how do supposed smart product engineers design knobs that melt when they are near heat? This is my last Jenn-Air.

I paid over $1000.00 for a cook top from Jenn Air (model cce3451w). I broke a $4.00 part that happens to be no longer be available and was told by the customer service rep that my only option was to buy a new cook top. This one is less than 4 years old! Not only don't they have the part, they recalled all of them from their parts distributors, so it is not available anywhere. I have made hundreds of calls looking for this part! What a load of garbage Whirlpool is!

I am reading the complaints on Jenn-Air and agree they are not helpful to their clients. What really gets to me is I paid over $1,000 for a glass cooktop which looks great, but you can never clean the thing without buying some special cleaner. After getting the thing put in, I read the warranty info which states you can only use certain pots, pans, cleaners, etc. What good is a cooktop if you have to look at everything you do. You cannot even clean the cooktop with a sponge, water and cleanser. This should not be allowed. It's inconceivable you have to even think of such a thing.

I purchased a Jenn-Air gas five burner cook top. It fitted my requirements exactly. It had a flat surface so when pans are moved, they don't meet a huge drop and a center burner good for a wok. All is well except that the control knobs melt! Sears came and replaced the burnt knobs. When I complained to Jenn-Air, some three - maybe four years ago - I was told that the pan I used was too large. It was all my fault - "Hadn't I read the instructions?"

My $1,330 Jenn-Air glass electric cooktop is great - it's a joy to use. The warranty is not. A heating element burned out. It's a $63 part covered under warranty, but only if I pay at least $130 for a tech to make 2 visits - one to verify that it's burned out and another to replace the element. I can spend 45 minutes replacing it myself for $63 or hours keeping appointments with techs and then pay twice as much. What a worthless warranty.

I've had my Jenn-Air range (JGS8750ADB) for 3 years and have needed to replace the control panel 3 times. I was told that it is caused by heat. Note: control panel is just above the oven door! Now, they are telling me that the part is not available and they will install a replacement stove for $278. I've spent $675 already on repair costs (labor not included in warranty), so now I'll be $950 over what I shelled out when I bought this piece of junk in 2006! My choice is to spend an additional $278 or go out and buy a stove for $500 or more. This range should have been recalled. I've been without an oven for a total of about 2 1/2 months in the three years I've had this stove. I will have spent $,1950 in total to have a gas range that is out of commission a large part of the time I've owned it.

Model SVD48600p grill range - Eleven years ago, I purchased this range. One month after I purchased it, the electronic keypad went out. You can still use the stove and oven, but you can't see the clock, timer or oven temp or balance of late start oven bake. Jenn-Air sent a repairman who was wonderful! A year and a half, it went out again. They sent a repairman. Two years again and then two years after that. Today, it went out again. I was told "how many times do you think we should replace a 90-day part?" I said, "I gave up a stove I never had a problem with after 25 years for this upgrade and I shouldn't be replacing the exact same part every two years." Mary's answer, "Well, I don't know what to tell you. You know that it only lasts two years. It's your choice to fix or not." So I called the repairman who said, "It's $310 to fix and we no longer do repair work for Jenn-Air because they don't stand behind their parts" (Jim's Appliance Boise, ID).

We bought a new downdraft cooktop from Jenn-Air, put it in and it is misshapen (warped). They sent out a repair company 4 days later who said it's the glass. We waited 3 more days for the glass (never being able to use a stove at this time) and it came in shattered, another 3 days wait for a second glass and the company made an appointment for 2 days later. They came out, put the glass on and it's still warped. So now they said it is the metal housing. Okay, we waited for the metal housing. The housing got there and the company came out and decided that instead of replacing the part, now they wanted to drill the old part to make it work.

I replaced all my kitchen appliances with Jenn-Air appliances in 2007. I am satisfied with the performance of those appliances with one exception. Although the stainless steel gas cooktop works well, it scratches VERY easily. Only the very softest clost can be used to wipe it clean. The steel is very soft and this problem can occur from day 1. The stainless steel on the other appliances does not have this problem.

We choose a Jennaire gas cooktop when we built our house. The gas burners on the left side wouldn't ignite with the piezzo electric igniter from the start. We used matches when we used this side. Then the rear right one started not self-igniting, so now only the right front burner will self ignite. We had a repair person in to fix our dishwasher and we asked him to look at the Jennaire. He couldn't see why it wasn't igniting, since the tubes from the gas burners to the igniter were open and clean.

Products we purchased were the top of the line cooktop and double oven and dishwasher. As others have experienced the knobs on the cooktop have all failed. In my opinion this constitutes a safety hazard as you may not be able to immeditely shut of the gas burner. The doors on the double oven do not close properly the electronics sometimes work (certain functions fail to operate and power must be turned off and system reset before they do) and the dishwasher fails miseably to clean. Overall satisfaction with the products fall far short of the investment. Would not recommend the product or the services.

The glass front on my Jenn-Air oven exploded! The gas cook-top was not in use, and the oven was off. Fortunately a local repair man was able to replace the glass the next day. When I called customer service, I weas transferred to a supervisor who told me the glass breaks. Sometimes stress fractures occur and after all it is 8 years old. As a good-will gesture they are sending me a $25.00 check! Apparently, when you buy an appliance witha glass front, you should expect it to break. No more Jenn-Air anythnng for me - after 2 ranges, microwave, Maytag washer, dryer, dishwasher, garbage disposal!