Home Warranty of America Reviews

Purchased contract on 3/24/14. Contract #**. First claim was for AC not working on 4/22/14. They came and repaired it and I paid the $60 service charge. On 5/1/14 I was contacted about purchasing an additional maintenance contract for my AC, which I denied. I had already paid for a warranty to repair anything on it. On 7/2/14 I filed another claim because my primary condensation drain had clogged. Claim #**. The same company came out and HWA denied to pay to fix it because I did not buy their maintenance program. My air conditioner was covered for any problems that I encountered. They wanted to charge me $450.00 to fix what they were supposed to cover. I had to pay a $60 service fee and got nothing done to my AC unit. They denied the claim. Then on 3/23/15 I got an email that they were charging my checking account $251.13 for the first installment of my renewal payment.

I was given a one year Home Warranty from the previous owners when I purchased my home. Every time I call to file a claim, I am told it's not covered under the policy. A capacitor for the a/c, a capacitor on the pool pump, a/c leak, roof leak around the skylight, waterfall pump for the pool, 2 different leaks at the pool equipment, 3 breakers in the breaker box tripping inside bathroom lights and pool equipment, sprinkler system leak. I've paid all the repairs well over 4,000 and still counting. They did however work on the spa heater that wouldn't heat. The pool company came 4 times to work on using all the allowed money for the spa. Insurance company won't pay anymore even though the spa still has issue lights on. I've contacted the title company and complained to the insurance company. I can't get past the person answering the phone. They determine what's covered and what is not.

Issues with a home purchase. I purchased a warranty to protect myself from unexpected expenses with new ownership. I contacted Home Warranty of America for assistance with a claim because it would not let me file online. I finally get a call back regarding the issues of the fridge and dishwasher not running as well as major plumbing issues in the house. Basically none of it is covered. For the fridge that broke, I would have to file a claim and have someone on the approved list to come out to verify it was in poor working condition...

This business offers the warranty through various methods. We had ours as part of the closing associated with the purchase of a home. Within 3 days I called because the icemaker broke and I was told this was not covered. Mind you, we bought the Platinum coverage with appliances, it took a few days before they contacted me and said it was not covered. Now, less than 90 days, I have two leaks in my roof, it took three days to get a repair person out, I was responsible for a $75.00 house call, the warranty covers "leaky roofs" but does not cover ceiling damage due to leak. Four days later, still raining, more damage, and I get the call they are not covering either leak under the warranty but for $1,700.00 we can use the repairman that was sent to fix the home.

We bought a new home and the refrigerator wasn't cold. We called Home Warranty and they sent a tech out and he told us that the refrigerator freon is leaking and by law he cannot fix or add freon. The claim was submitted. Finally, after a week we call them and they said they needed an inspection report. Our state doesn't require one. My husband spoke with them on the phone and was told he should have waited to file the claim- after 45 days. What??? Then why send the tech out? Then they said they can't do anything without an inspection report so we are screwed. So basically, the contract is null and void. They denied the refrigerator claim. This company is the worst I've seen as far as what they proclaim. Someone needs to hurry and stop them!

My experience with HWA has been the exact opposite of most reviews posted. Apparently consumers only post reviews when they feel they have been wronged. The service providers affiliated with HWA are far superior to those I experienced with another home warranty firm. When a local affiliated service firm was not available, they allowed me to hire the provider of my choice and reimbursed all charges above the standard service fee. My 25-year-old built-in microwave could not be matched, so HWA offered a very fair cash settlement which more than covered the cost of a replacement. I installed it myself with a few modifications to fit the space and pocketed the difference. Sorry some consumers have had a bad experience, but I am perfectly satisfied with HWA.

Brief summary: 8/28/15 paid $460.00 for home warranty. 9/8/15 filed claim. 9/11/15 paid $75.00 for service call. 9/23/15 HWA denies claim. 9/26/15 paid $350.00 for new dishwasher. Conclusion: Spent $885.00. Wasted 4 weeks waiting.

Renewed warranty provided by seller when we purchased house. Problem with A/C unit. They couldn't get anyone to come fix it (condenser). They approved us getting someone and told us to pay and they would reimburse. Paid the bill 6-25-15. Cannot get the company to reimburse us. I think at this point we will have to pay an attorney to help us recover the cost $900. They must be the worst warranty company around.

They sent out Cummings Plumbing (who tried to charge me up to $700 to replace a simple T that cost $28.00 and took only a half hour to replace). The plumber instantly said that polybutylene pipes are not covered. (He said this before even looking at the leak.) I then called Home Warranty of America and they read me what was covered and not. They state that Polybutylene pipes are covered up to $1,000. Yet, they denied the claim because they were Polybutylene pipes. We dismissed the plumber before he began any work, yet he charged an additional $142 above the agreed upon $75 house call. This was for no work. Home Warranty of America would not give me any information to contact a supervisor. The whole thing felt like a big scam.

My horrible experience with HWA Houston, TX. 9/19/2015 (Saturday): I walked into my home after work on Saturday at 6:45pm CST. I noticed immediately that it was extremely warm, and I checked the thermometer, which read 84 (even though it was set for 78). I looked up my HWA information and called the customer service line for assistance.

This company is deceptive in their practices. I have had this home warranty for years and this is the 3rd time I have had a serious issue with them. Last November it took 8 weeks to get a new oven. They kept ordering replacement parts time after time. Finally they realized that it was not going to work. Now my A/C went out 2 weeks ago. The first vendor assigned to us never called. When the second company came out and assessed the problem, he said it was not worth repairing. HWA would only cover the part and we were told we had to pay $1,795 for the remainder of the parts and repair. I called my personal A/C company for a second opinion. The technician said it was not worth the time or money to repair and the unit needs to be replaced. Why even use HWA??? Waste of money!! Absolutely horrible company and they should be out of business! Stay Away!

Once again, it is absolutely pointless to try to get this company to fix, reimburse or repair. The creative ways they find around NOT paying is incredible. I couldn't even get a list of vendors for my city from which to choose from. It's rigged and dishonest. The worst part--the real estate environment now require sellers to buy these scam coverages or the buyer won't buy and feel unprotected. News flash: you are unprotected even with this coverage.

I bought my home 4 months ago. Now the AC will not put out cold air. HWA sent a technician who reported that the condenser is leaking Freon. HWA asked for my home inspection. I sent them the home inspection AND appraisal. I explained to them that the home inspection was inconclusive because the inspector could not turn on the AC. The appraisal report indicated that the AC and heating were in working condition. I also explained to HWA that the appraisal report, although it's mostly used for assessing the value of the property, is also used by the lender to know the habitability of the property.

HWA's response in handling a simple claim for a water leak has been horrible. I do wish that I had kept track of the number of phone calls that I've made to these people regarding this problem. The second vendor that they selected falsely claim that they had scheduled an appointment that we did not keep and want to charge an extra $80 fee for the missed "appointment." (The first vendor never did contact us.) When they did actually make an appointment, they broke a section of the skirting on our mobile home. They then left saying that they would need authorization from HWA before they did any repairs.

We have been customers for over 12 yrs, little to no problems. One of our heat pumps failed in April and HWA authorized replacement, we opted to upgrade to the new R14 system, we paid additional fees of $973 to the company they contracted for the job. The system put in has been a problem since day one. They had to resend the company out half a dozen times or more and still my new system is not performing well. The system was not level and had to have that fixed twice, the drip pan was filling and dripping down our roof. Next we were told the unit was low on freon and the unit was charged. We expected that the unit would cool but it did not. In July they replaced a TXV valve, and still my home afternoon temps were in the 80s every day.

I purchased policy and paid in full for 1 yr. I had a repair to my air conditioner, they will not reimburse me my money for the invoice. They tried to find every excuse they could think of to not pay and said they are not going to pay. Get another home warranty. This company is a scam. I will be reporting them to BBB and The Consumer Financial Protection Bureau.

We recently moved into a 50 year old house and a valve started to leak. We called HWA and a plumber came 3 days later. It wasn't an emergency, so no big deal. The plumber shows up, confirms the leak, and when he calls in to get approval to cover it, he says, "It may have been overtightened." They immediately refuse to repair it. The valve is 50 years old. How do you determine it's been overtightened just by looking at it? It failed and is leaking.

The refrigerator that was sold to us with the house we purchased on 6/10/2015 broke on 8/8/2015. A call was placed to the AHW to report the broken refrigerator on 8/8/2015. The service appliance repair company came out on 8/11/2015 and found the compressor was burned out and relay switch was broken which is due to normal wear and tear. This information was turned into the warranty company along with a copy of the home inspection report from May 2015 which stated the refrigerator was present and in working condition at the time of the inspection. The Home Warranty company has denied my claim. They are stating it was not in working condition and can't possibly break in the time frame from May 2015 to August 2015. This is absurd!

A/c not working in Texas summer. Explained to them it is the compressor from the clanging sound. Sent 2 techs who charged trip fees as well as cleaning fees which of course did not solve the problem. Now they claim from the office it is dirty coils even though their technician cleaned the system. Does this make sense to anyone?

It is now over a month since we have air conditioning. It is August in Texas! This company seems determined not to spend a dime in resolving our problem. The first company they dispatched didn't even bother to show and that was after waiting over a week for the appointment. The second company has been dispatched two times to diagnose the problem which keeps indicating that the coil needs replacing. That was determined weeks ago and yet the part still has not been ordered, the technician tells me that he is updating HWA but they are not processing his comments so they say they are waiting on him. You cannot use their phone number to get a live person - when you call it you listen to ad after ad for services from State Farm, T-Mobile etc. with no way to get to a live person. And when they promise an escalation and a call back status, it doesn't happen.

We were told and it clearly states in our contract that the warranty covers anything within the foundation. Two weeks after we moved in a faucet stopped working and began leaking into house and they told us it wasn't covered and we were still required to pay $60 to be told it wasn't covered. We signed up for septic pumping and when we called to set it up we were told they don't cover septic pumping it only covers pumping if it needs it. Each time I called customer service became worse and worse until I finally stopped calling and gave up. Biggest waste of $400 ever! Don't go with this company. They lie and charge you money for something they won't even fix! All in all we are out $250 to fix faucets and $400 to pump septic and wasted $400 for the warranty!

Stay far away. Worst experience of my life! Save your money and forget Home Warranty of America or look elsewhere. Their preferred vendors are unprofessional and will take forever to even address your issue. I have had issues with my A/C since June, and $284.95 later I still have no A/C. Overall, it took them 3 visits just to tell me that I need a new unit and HWA covered $0 of it. The only thing they would cover is the actual condenser, only $564 of the total $2,500 amount it would cost to replace. I paid $500 for the policy, so that got me nowhere. I’m still down $200 for all of their visits to finally diagnose the problem. Not to mention, most of the issues were cause by the contractor’s “quick fixes”.

My indirect fired water heater has gone out. HWA does not want to cover because they say that it is indeed NOT a water heater! What is it then? Oh it's a storage tank...BS!!! So are all the other hot water heaters in the world other than an on-demand system. Claim has been denied by upper management while the rep is even saying it should be replaced. These guys are a joke and thieves at best!!! They take your money but won't back up your claim...bad business!!! Stay away!!!

I had a fridge that was not cooling enough. I filed a complaint that went on for more than 4 weeks. In between they sent 3 technicians with varying degree of skill. After they could not resolve the problem, HWA declined my claim stating a manufacturer's defect. The last tech that came to my house on whose recommendation they based the denial on, did not even bother to run any diagnostics or did any troubleshooting at all. His decision was based on a hunch because he used to work at GE 13 years ago. If this is not a scam then I don't know what is. I was sold HWA on the recommendation of my real state agent when I bought my house. Never ever will I trust HWA with anything and neither should you. By the way, their agents are rude and will lie to you without so much as flinch. Do yourself a favor and stay away.

After promising the world when selling this policy, they don't deliver when you have a claim. Three weeks after we bought our house the Spa heater and motor failed. They pointed to a home inspection report that it didn't say the heater was turned on so they could not cover it. In addition they said the water was a little cloudy so the pump must not have been working. I have owned pools all my life and know a little cloudy water does not mean the pump is not working. We added some chemicals and it cleared right up within 24 hrs.

July 6 I called and reported my washer machine was leaking. HWA had Sears come out and look at a week later. Then they ordered the part. They gave me a receipt showing they would be back July 24. Even the guy said "I will see you July 24". He also said that he needed to replace the barons because over time it will damage the other piece that is causing the leak. July 24th came and Sears never came. So I called them and they told me I was lying and my next appointment was not till July 30. So I called HWA back and told "you guys I had a receipt from Sears showing they would be at house on July 24 and didn't come". And said I was wrong. I was worried that if they said another date and I waited another week and they don't come out July 30. So HWA sent the ticket to T&L plumber. And they said they would come out July 25th.

We were having issues with our Sub-Zero fridge. Long story short, they sent 2 guys who had no business being there and the third actually knew the unit and fixed it easily. Unfortunately for them they spent $2,000 in the process for a $250 repair. They have repaired our furnace (control board), dryer, fridge and AC (after elevating to manager). Key with them is find a reputable company and ask if they are (in network) or are willing to be. We have even aid our furnace service guy to diagnose and then have the warranty company send out their person to complete the repair. We got our money out of it last year and only had a couple of stern conversations with the rep. Most were pleasant and helpful. They seem to be trying pretty hard. We'll renew.

My dishwasher broke within a month of me buying this house. Now a guy came out to look at it. Had to pay $75, and the company never got back to me on what they're going to do. What's going on? I had to call them everyday. They always told me they would call me back and never did. And when called them back today and they're like, "Oh, it looks like we're going to give you $188," which would not buy me a dishwasher.

In two words: inexcusable incompetence!! On July 8, 2015 our AC stopped cooling. We called HWA and requested service. July 13, 2015 a technician came to the house and determined the unit was not repairable. July 14, 2015 - AWH purchasing placed an order for a 5-ton, 2-stage unit which should arrive in 24-48 hours. July 20, 2015 - we contacted AHW for a status update. They referred us to Globus Management, the team responsible for receiving the new unit and hiring a subcontractor to install...it goes downhill for the next 8 days.

These people are nothing but a scam. Our air conditioner went out and we followed every step with them on how to replace it. It was getting reviewed by a manager and we were supposed to be cut a check. The last time we called, they wanted another diagnostic of a air condition that has already been changed out. How am I supposed to get that? It's been two months of hot summer, and now someone tells me they want another diagnostic for an air condition of which they already had one diagnostic and has been at the landfill for over a month. They are absolutely ridiculous. Do not pay money for this warranty and if you did, get it back!

I purchased my first home. We selected HWA on the recommendation of my realtor. Closing was less two weeks ago. I had to call HWA because I had a gas leak and the refrigerator was not operating properly. The customer service reps were rude, unhelpful, and unresponsive even after multiple calls. I was told one thing one minute and something totally different the next. HWA initially refused to authorize my claim on the grounds that the appliance had not been professionally inspected. Even after I explained that nothing in the agreement required that, HWA still refused to authorize my claim. Nothing the reps told me made sense based on the actual terms contract. The issue was resolved only after I contacted my realtor to complain. Even then, HWA did not call me to let me know that the issue had been resolved. I had to call and wait to be told the claim would be authorized as a "courtesy".

In very few situations have I heard of few people got anything significant covered from HWA. I've had them 2 years and chuckle when they send a notice they saved me $$. They negotiate with vendors what they will cover and I've had vendors on site refuse to work with them and I just paid because I was frustrated trying to work with them. Also the quality of the people they send out are so bad - I've spent 4X the money to get the right thing fixed because their vendor said it was not the problem I knew it was at the initial call. Read the contract closely. They really don't pay for much. The almost $2000 I spend for the warranty I would have saved money just paying out of pocket. The first thing out of most vendors mouth is "It's not covered." Save your money!!

My realtor purchased HWA for the first year after I purchased my condo. Dealing with them was an absolute nightmare. I had a issue with my heater, and after several people were sent out (each requiring a $100 fee), my heater was never fixed. The bidders that were sent to my home through HWA were completely clueless in terms of fixing a heating system. When I could call to just ask for help, I was never actually helped. I woke up to a freezing cold (50 degree) house multiple times that winter, but that seemed to be of no concern to the company. Basically, this company steals your money, sends the cheapest bidders to your home that do an awful job, and refuse to be of any assistance if you need something replaced.

I have been without an air conditioner for 6 days now. I followed their procedure and the service guy that were called have been very nice and have tried to help but HWA is horrible. I was suppose to have a unit installed on Monday--today, and the machine hasn't been delivered to the service guy's shop!! And they are even in the same town!! So if I'm lucky the unit might be delivered tomorrow (Tuesday) which I'm not counting on. And I might have the unit installed by Friday because the contractor has other work that he has scheduled. This home warranty is a scam to get people's money. Home warranty of America is horrible and I will not renew my agreement.

I purchased a home in Dec 2014 and a home warranty was part of the contract. I even upgraded to the premium/orange-plus coverage. Granted, my a/c is older, but it was working when I moved in. Isn't that the point of a warranty... to cover repairs when things stop working? If they don't want to cover older systems, they should make that VERY clear in the contract. They wanted to install a 13-seer unit inside, which would be mismatched with a 10-seer unit outside. Plus, they wanted me to pay $1800 for all of the modifications. Why would I pay that much towards a mismatched unit that is out of date according to industry standards and wouldn't even be warrantied? If I'm going to pay that much, I'll put my money towards a new system. I just wanted it repaired. It was their contractor that mentioned replacement and all kinds of modifications and costs.

I purchased my home a year ago. Home Warranty of America, was already in the contract. Each time I have contacted this company for a service request, it has always been an issue. I have spent over $350.00 for service fees only to have HWA inform me that the coverage is not covered. It has been a complete nightmare dealing with HWA. This company is a disgrace to the Home Warranty Business. The customer service reps are rude, and completely unknowledgeable to the contract. One rep says it's not covered, then upon calling back an hour later only to be told it is covered. I STRONGLY DISCOURAGE anyone from using HOME WARRANTY OF AMERICA.

Worst home warranty - every time you use them, they charge you $75.00 plus they don't cover anything per their vendor repair and their special vendors charge double per industry standard. Don't use them if you buy a home and they offer this company. Tell the seller NOOO, give you the money, and you find another company on your own.

We purchased a home for a rental last year and purchased home warranty coverage on the advice of our realtor. We have been consistently frustrated and extremely disappointed with the lack of service and responsiveness from this company. Nothing is actually covered, and if there is one problem (i.e. leaking pipe) that manifests in two places, you have to pay two service fees. I just got off the phone for a problem with our air conditioning unit (that of course was not covered) and in talking to the unhelpful service people (more than one), they mentioned that someone had noted that they called and left a message explaining their decision. They had called but the message was just their hold music... which so ironically is appropriate for the kind of service this company provides. I would not recommend them and certainly won't be renewing coverage.

The people I talked to said that our electric box was not covered because it was directly NOT Inside our home even though we lost power and we almost had a house right outside our 7 month Old bedroom. The services should have been covered because it was a thing directly related to our house and they said it was not. Now they are sending us an invoice for a electrician to come look at it and he did NOTHING. This could have become life and death if my husband was not a firefighter.

After 6 months with this contract, I placed my first claim to review my AC. The service company tech was supposed to be in my house between 12 – 4 PM on a Saturday and he never showed up. He called at 5 PM and said if he goes to my house he will charge after hours fee, so I told him I was not interested. I called Monday AM HWA dispatch and try to get another vendor/company to go to my place and the service HWA representative told me that I have to look myself for a vendor, get it approved and they'll reimburse me after 60 days!!! The customer service representative was very disrespectful and was trying to treat me after I showed discomfort with the service. I DO NOT recommend this service company to anyone. There are more professional companies to spend the money, more customer oriented than these people.

After waiting almost a month for them to designate a electric company to solve my issue I am done with them. Apparently they have ONE electric company which agree to work for them in the whole Austin area. And since this only ONE company came here, fixed the problem and the solution lasted for 7 days, I have to patiently wait for them to find another vendor... which is apparently very difficult because I've been waiting more than a week.... Every time I call them it's at least 20 minutes of waiting time. There is NO supervision or people who can cancel my contract. Yeah, I am canceling my contract with them and putting my money in a more trustful company. If they are not scam I don't know what they are. Keep away from them!

After 3 attempts our refrigerator was still not fixed. Used parts had been sent in and we had issues getting service people to come in a timely manner- usually 2+ weeks lead time. Finally bought a new one and called and told them we did. They then sent a service person when we weren't home. I called and reiterated that we gave up on them and now got a letter saying they have been unable to reach us. Hours on hold and it seems like their system does not save the info so you have to start over each time you call. Definitely would not recommend- it cost us to have, plus the $60, 3 service calls, LOTS of lost food and the cost of the new refrigerator. We did not renew!

Horrible. I have no words for how terrible the service is.

Claim one - submitted online. It has not been processed after 14 days. No contractor is assigned; no place to follow up online. Call their customer service - always is put on hold. Leave a voice message. Never replied. So I made second claim online again as phone does not work. Luckily the online auto-assigned a service representative with real name (not sure if it is real person) with personal e-mail. I filed claim at 11 pm and e-mail was sent at like 2 am so I know that machine generated the response.

Do not waste your money!! This company is absolutely despicable in its practices. We suffered for almost two weeks with no air conditioning in Texas, with outside temps in the mid-nineties (temperature inside our home was 95 degrees). We only got it fixed because I called at least twice a day for the entire time. We were finally able to borrow a window unit which we installed the day before the A/C was fixed (we had no confidence that it was actually going to be done by then), but I am glad we did not return it to our friend yet, as now, a day after it was fixed, and at 8pm, we had water pouring from our ceiling, right under where the A/C unit is in our attic. Upon calling HWA, I was told that vendors are not able to be reached at this late hour.

The company has agreed to reimburse us for the costs up to an agreed upon amount.

Last summer, with about 2 months left on my warranty, my AC was not blowing cold air. I contacted HWA and they sent out a contractor to look at it. I wish I had read reviews on this site first to know what to expect but much like everyone else here the tech simply added freon and poof - my AC was cold and working. Fast forward to this year, warranty now expired and my AC is not blowing cold air. I called a different technician from the one I had out last year and I have a clogged compressor coil, a bad freon leak, and now have a $900-$1k repair on my hands.

To make a long story short, I was promised by 2 people from this company that I would paid the $1000 limit portion of their obligation BEFORE I had the tech start working. Now they are denying me that claim.

My wife and I purchased our first home in November of 2013. Unbeknownst to us, our realtor had purchased us a basic policy through HWA as a closing gift. We only found out about it on November of 2014, approximately one month before our policy was set to expire. Discovering this, I called the company to submit a claim about our HVAC. After scanning and emailing one of the claims representatives the documentation from the inspection stating that our HVAC was in working condition when we bought the home, this particular service rep said that she would open a claim and we would be notified of the progress. We were told by this representative that even though our policy would be ending, they would see this claim through to completion.

A $450 home warranty was purchased for 1 yr. with the purchase of our home. We moved in Nov. When we turned on the a/c it was not cooling and freezing up. We contacted HWA and they did send a repair service out. He put in 2 lbs of freon and left. Late that evening the unit froze again, we turned it off. Next day repair service comes back. He turns on the unit, it has unthawed by now, it blows cool air, he leaves. Next day unit is frozen again. He returns says coil has a hole and needs to be replaced. We wait 2 weeks for a part, he returns in 2 weeks, installs coil and leaves. Unit is frozen by the end of that day. We refuse to have this same company return. HWA sends another service. They say it's a zone problem but HWA says he never sent in a diagnosis, he said he faxed twice.

HWA is an excellent company in establishing an account and ensuring your annual dues are paid. They also ensure you are able to add new services for additional costs. In 2 years I have had one request, to replace an outside electrical receptacle that was not on the porch. On the 1st of June 2015 I called waited 14 minutes before I could talk to an agent and was told we do not cover this. When I told the agent I have a Diamond Plan and under Electrical there was no exclusion I was again placed on hold and disconnected.

HWA is not worth the money, yes it is nice to think you have some kind of coverage so if a home repair is needed you think it would be covered. Not so much with HWA. We have the "best" policy they offer and each time we call them out and pay the service fee for the tech to come out and fix the problem HWA always tells us it was installed improperly and they won't cover it. Really? Installed improperly? Everything in the house? Our boiler went out and they told us it was improperly installed so I called the county well needless it was installed PROPERLY and they had to come back and fix it. We had some plumbing work done and their contractor installed improperly. We did not know he did it the wrong way because it worked when he was done but now we have a leaking pipe but they won't fix it even though it was their contractor that did it. This company is not worth it.

Have been trying to get a heating and AC replaced through a warranty with Home Warranty of America. Each time I call they tell me yet another lie! They have also told me one thing and my daughter something else on the same day, so they are telling nothing but lies. This matter has been going on for 3 weeks. This is totally unacceptable. They have many Consumer Affairs complaints against them. Please help!

We bought our home in February. We live in Ohio so during our home inspection the inspector visually checked and turned on the AC but was unable to run it fully because the house was empty and the temperature was below freezing outside. We made sure that the AC was reported in working condition through our contract and seller disclosure and yet once May hit and the weather warmed we turned on the air and learned that it wasn't really getting cold enough. So we called HWA who sent out a service called DSE Mechanical. The service person determined that there was leak in the system and needed to be repaired or replaced. They denied our claim stating it was a known problem. No it was not. The following is my experience. NOTE: we are covered for our AC as well as any preexisting unknown issues per our contract with HWA.

HWA consistently uses vendors that are very unprofessional. But more importantly use vendors that threaten customers. Appliance vendors were very rude and unprofessional. HWA supported the vendor when they were abuse and threatening.

We purchased a home recently and part of the deal was the sellers purchased us a home warranty with HWA. It was end of winter and we were using the heat everyday. Recently we had an HVAC service company out for a tune up and they had to legally turn off our heat due to the holes in the heat exchange which could emit CO2 into our home. We had HWA send out their own service person who agreed that we should replace the whole unit. We wanted HWA to cover the exchange repair and put it towards our new purchase, but they rejected saying we knew about the problem and it couldn't be new. It was not in our home inspection and we did not know about it. Save your money and do not purchase a warranty with them! They are a scam!

Your brochure states "We've Got You Covered. Also, HWA offers comprehensive 13-months warranty plans at a great value with easy, reliable solutions for unexpected problems that may arise post-sale." Finally, most important is that our coverage included Unknown Pre-Existing Conditions. The incident we have with the AC unit is an unexpected problem, and was unknown to us at the time of purchase. This problem happened when we turned the heater off and needed to use the AC. Furthermore, this unit was newly installed 3 years ago and apparently had been working with NO INSTALLATION PROBLEMS. During the inspection it was functioning and blowing cold air, so it passed the inspection. We have further found out that the unit was still under warranty for parts with the dealer at the time of purchase.

I called to tell them that my handle on my bath tub would not stop turning therefore the water wouldn't turn off. They said that my warranty doesn't cover faucets or handles. When I removed the handle I saw that it was a broken piece of the valve which is supposed to be covered and they wouldn't even send a technician or file a claim. The next incident was with my dishwasher. The seal was leaking water all over my floor and the cycle was stuck on a cycle and couldn't be changed. The first representative was very rude and said this wasn't covered and I couldn't file a claim unless I show how I had it previously repaired. However I went online and was able to file a claim.

I only filed one claim with them while I used their service. It took over a week for the vendor to contact me for the repair. Once the repair was done they called me and let me know what the vendor did and that the fee was $58 and I paid right there over the phone. One week later the vendor called and said I owed him $60 for the service call. I told them I paid HWA directly already and then called HWA to follow up. The representative said I still owed $60 for the service call and then looked into it by putting me on hold for 20 minutes with their awful music and then came back and said it was all taken care of.

Reported two plumbing claims 2 1/2 months ago and neither repair has been made. One is simply a toilet running. Vendor won't even call us back. No one will help us.

Refrigerator out and they don't have a qualified Vendor! I called them on Sunday and have been getting a run around from a vendor to another vendor and when I call them they don't even know what's going on with their own vendors! I have a Samsung refrigerator and they don't have a vendor who can fix it! I was told someone would be out today or tomorrow by the vendor and now I call him back to confirm and he says no one can come out till Wednesday. I called the Home Warranty back and they couldn't get a qualified person out and that ONE vendor is my only choice! Why is it my problem that they don't have qualified people under their contract? This is the second issue I'm having with them this year and every time they screw it up and all the vendors that have come out are worse than the other! I absolutely hate their services and we all are not renewing at the end of our contract! STAY AWAY!!!

This is the biggest scam. Do not pay for this. We got the home warranty when we purchased our home, and then 3 months later had an issue with the septic system. According to the policy I was given this was covered but they refused and said it was not. I have it in black and white in front of me saying it is covered!!!!!! Long story short, they will not fix anything. They are selling a false sense of security. I then cancelled my policy with them and they said it would take 6 weeks to refund my money. What a bunch of crooks. Don't be fooled! There is so much fine print in their contract they will likely never cover anything for anyone. Good deal for them!

We spend over $600 a year on this home warranty to cover the regular plus extra AC unit pool equipment etc. Today they said they would not cover pool equipment that three professionals have stated is actively failing. They call that preventative. Preventative is if I just think something may fail not while its is in the process of failing! So it's better apparently to let it fail completely. Have the pool turn into an algae pool and break the filter while you wait for them to send a technician (that alone took 6 days) approve or more likely decline it (another day).

We acquired home insurance for our home appliances (two years old upper market brands). One day our microwave started to make a funny noise that we never heard before. We made our first report to call for an engineer. We explained the problem. After the appointment was rescheduled twice finally the engineer came completely unprepared. He didn't bring insurance of his company required by most NYC buildings. As a result building manager refused to let him do any work or even touch any appliance, without any documentation. We arranged for him at least check the microwave by just listening to the noise, which was very noticeable. He said in a very poor English, (he didn't speak English nor Spanish properly): "I need a new piece that will come in few weeks, but you have to pay me now." We asked, "Pay you for what? If you haven't done anything yet," and he said "It doesn't matter. You have to pay just because I came."

The company refuses to honor my claim. A service technician came out to my home and called them with the issue. They told him to do something against code and he told them, "I don't work illegally.” He and I went back and forth with them several times. They denied to me that they ever said what they did, yet I was present when the call was made. They are changing his report around so that they can deny the claim. He emphatically told them the situation was NOT what they are saying it is. They now want me to pay for another technician to come out and diagnose the problem. For all the lies they have told since 7 am this morning, I have NO FAITH WHATSOEVER that the second time would be any different.

On March 6, 2015 I called HWA to file a claim as I had water leaking from the ceiling in my 3 story home. I had no idea where the water was coming from or how much worse it was going to get. I Called after 9:30PM on a Friday. The offices were closed and there was no emergency help line to contact a service company. I had to call back again 9:00am Saturday, March 7. I again stated this was an emergency. The first vendor said they would come out on Monday - obviously dripping water in your home on a Friday is not considered an emergency by HWA's vendors! The claim person said she tried several other vendors and after an hour of searching gave me the name/phone number of John McCuen Plumbing; I was told they would be calling me soon.

If I could give less stars I would. We called them because our dishwasher was not working. Our dishes were covered in this white paste that was dried on and food was inside our glasses. We have always washed our dishes before putting them in the dishwasher, except for the glasses. EW we had food and some white almost sandpaper like stuff all over our glasses. It for a while was hard to turn on, you had to press hard to get it to come on. Now since there is a dent in the start and other buttons it reads it, but it is embarrassing to look at and have in our beautiful kitchen.

I filed 4 claims with this company. They cut 7 holes in my walls to find a plumbing problem and never fixed them. They even claimed to cover unknown pretty existing conditions.

I really am not one to post complaints but I feel this one is worth my time and energy. If I could I would give this company no stars. We purchased this coverage when we bought our home 18 months ago and from the start, we had nothing but poor experience after poor experience. Last winter our heat pump froze over and it took weeks, not days but weeks, to get a tech willing to make the service call, and after two separate house calls by the tech, came to realize that our heating system had a leak and would ultimately need to be replaced. But HWA refused to agree to replacing the unit without knowing just how big the leak was. So my husband and I endured the rest of the winter with an inefficient unit with the intent that at some point, they would have to realize this heater must get replaced.

They are scam artists, and only want your $500 up front followed by their cut of the pot by sending out unqualified repair techs at $75 a pop. Every loophole printed in your contract WILL be used against you. Even some loopholes that magically appear after you've paid out. The warranty isn't worth the paper it's printed on, but who will ever know to read reviews like this until you've already been burned. Welcome to Club Commiserate. Just push for a refund, and refuse to deal with HWA. They will NEVER pay for your repairs. What else would you expect for $500 to cover home repairs that almost always amount to thousands? If it sounds too good to be true, it is.

My name is Dorothy and I purchased this warranty in November 2013. I call Home Warranty in November 2014 to repair my furnace. It took 3 or 4 calls to finally get someone out. I understand that this is busy season, but it took three calls to finally get someone out. The tech came, serviced the furnace and few days later, it was leaking. The tech came back out and he said we needed a new furnace. We did not use him because we did not have the money upfront, so we used another company. We asked Home Warranty to give us the remainder of the refund. We requested this on November 22, 2014. They said it would be 4 to 6 weeks. I waited, almost forgot, and called them on January 27, 2015. They said that the claim was never processed because the person that was working on my case out left (actually was dismissed).

We purchased a fully remodeled home on July 2014, make note that the property was vacant, moved in Sept. 2014. Investor said it came in HWA for a year, electrical, heating, plumbing etc. (according to him for our peace of mind). When we moved in the summer no heater was needed, but in the winter when we tried turning on the wall heater, it did not work (this is a brand new wall heater). Gas company was called. Tested gas valved and everything else. It was determined that the thermostat was not properly working. He said to call our HWA that it should be covered, so we contacted HWA.

I made a claim to have my garbage disposal fixed. They set up an appointment with a local vendor. The vendor calls to verify the claim and to schedule the appointment to come out and check the garbage disposal. He said before he comes he will call to give me a "heads up that he is in en route." I told him that would be great because I only work 10 minutes away therefore I could meet him at my house given he calls before coming. He never made the "heads up call" rather he arrived without calling, therefore no one was home. I then called HWA to reschedule and they told me I'd have to pay little more because of the missed schedule when actually it wasn't my fault.

We purchased this company's top of the line package which we paid extra for at closing. The policy we purchased included coverage for pre-existing conditions on appliances. So for the reason we bought the policy was to have it if needed and in fact we ended up needing it. One claim was for the A/C not working properly, the second was our garage door was not working properly, the microwave was going out and the dishwasher was not working properly. Our deductible with the warranty was $75 for each trade or vendor that came out. We had 3 vendors come out, but 4 different claims: A garage door vendor, an HVAC vendor and an appliance vendor which included both the microwave and dishwasher.

Interestingly enough I read the bad reviews about this company after my experience, so I am glad I didn't went through the transaction. I got a quote based on the information they had on their website and it sound very good and cheaper than the others. But once I agreed to do the deal, they came back and told that the advertised size of the property was to bid and increase their quote by 40%. They didn't want to use the public records official house size. Anyway, I have no experience with the actual service of with this company, so just in time I am going back to the one previously used.

I had a 1/2 HP garbage disposal fail and started leaking. Made an online claim with HWA and specified the 1/2 motor. The first plumber they assigned had the first available date 6 days later. So I call HWA to have them assign somebody that is a little quicker than a week response. They assign a guy who can be there the next day. I was out of town at the time, but he called my cell that morning to notify me that he was on the way. He seemed nice and professional and I verified with him that it would be the 1/2 HP model he would bring and install. I called my wife to give her a heads up that he was coming by and asked her to verify with him that it was a 1/2 HP replacement. She said he showed up seemed like a nice guy and she asked him to confirm the model he installed when he finished. He assured her it was a 1/2 Hp model before he left.

My AC broke at the beginning of June. After several repair calls, it was decided that the unit should be replaced. After wrangling for months and trying to deduct money that I'd paid out of pocket from the amount that they owed me, they finally acknowledged owing me $1,062 and said the check would be on its way. On Dec.18, 6+ months after opening my claim, a manager promised I would have a check in my mailbox within 30 days. 30 days passed, and still no check. I called to ask about it, and they didn't even know what I was talking about. They promised to call me the following day once they had figured it out. They didn't call me back, so I called again and they said their books had been closed for the month and they won't be writing any more checks for 4-6 more weeks -- 8.5 to 9 months since my claim was opened.

I made a really stupid decision to spend $525 on this home warranty when I purchased my home Dec 2013. I even bought the umbrella that covers unknown pre-existing conditions since the house had been empty for a while. Everything was fine until the heating unit quit blowing warm air so, I filled out the online claim form and then realized that the propane had run out. Silly me. So, I cancelled the claim.

This is the third home that I used a home warranty on. It's been a few years since my last bad experience, and I thought maybe things had changed. They have not. Nothing is ever covered. They always find a hole to wiggle through. I paid $75 for the service tech to come and tell me that wasps had built a nest in the heater vent and the nest, which burned up, was now preventing fresh air from entering the system. I spoke to the Home Warranty operator who read me a list of what is and is not covered, and she included normal maintenance and filter replacements. I pointed out to her that this is not normal maintenance, that I have never known anyone to climb onto their roof to check the air duct for wasps. They refused to cover it.

My sister in law got a home warranty with this company. Her home includes an indoor spa with the equipment outside - normal installation. Her policy includes coverage of spas and pools. When servicing the spa, she turned off the power by switching the breaker and got a shock. The spa would not come back on. She called HWA and they asked where the breaker box was. She told them it was attached to the side of the house - normal installation. Immediately she was told by a grumpy lady that, "Oh, that's not covered because it is outside the house."

After moving in to the house (sellers wasted $450 on this crappy, useless warranty company) the toilet needs replacing. File a claim -- "so sorry, looks like the toilet had problems before you moved and the inspector didn't note it in his report." Grrrrrrrr. OK, fine. I'll replace the toilet. Fast forward 4 months. Garage door opener becomes possessed and raises all by itself. Quick research indicates likely culprit is faulty logic board. File a claim, they send a guy over. Cool. After paying the standard $60 service fee, the guy they send can't diagnose the problem. OK, a possessed opener is not going easy to figure out. So after three weeks (you read that right, three freakin' weeks!) HWA sends another guy out. He says "yep, problem is the logic board." Cool. Uh oh... he also says that logic board was previously replaced. You can guess what happens next. Yup. These HWA bleepheads deny the claim. So now I get to buy a new opener with that lovely $60 HWA kicker thrown in. The level of disdain I have for this company cannot be put into words. Enron ranks higher in ethics than these thieves.

This company is a total ripoff. To send out a vendor for a repair one must pay $100 up front. My washing machine and dryer were not working properly. HWA's technician (Manny's Small Appliance Repair) told them that the dryer needed to be replaced. After several phone calls to HWA all I got was a runaround from the several different employees I spoke with. No repair and no replacement. As far as the washer - the Manny said it needed a part and replaced the part. However the washer still does not work.... At that point I asked HWA to cancel my contract. They replied that it would take 6 weeks to send me a pro rated refund. Well 6 weeks has come and gone and still no refund. They are a terrible company to deal with especially since the original contract was recommended by my realtor when I bought the house. As it is an older home I thought it was a good idea to have a "repair or replace" contract.... certainly not worth the $495 I paid for the contract nor the additional $300 for the repairs that did not repair anything.

This is the worst company that I ever seen. I have a problem with my home heater. I can't put my thermostat at 72 or 73 fahrenheit. I have to put about 76 or 78 to have warm house and one of my 3 bedrooms are so cool. The company send me a tech that don’t have enough equipment to work. I call them back and send me another guy that don't fix anything. The day that I need to put a returning duck pipe on the room and he told me he cannot fix the problem with the temperature because he has another appointment with other client. They make me to paid 75 dollars for the visit. I call them back and they told me that can't fix the problem because the furnace working fine and they can’t put a return in my bedroom wing while my bill for the gas is very high. I am very disappointed with this company. My contract expires on march and I don’t thinking to renew the contract .

I’d like to share about my experience with Home Warranty of America. In case you’re in a hurry, let me say simply they did not do what they promised. I wouldn’t choose them again and I wouldn’t recommend them. If you have more time, let me explain that we had the sellers pay for a year of their service when we bought our home. It was a pretty good year- we had no claims, so we had no complaints. We felt pretty good about HWA so we figured we’d renew our policy. About that time my dad, who lived with us, was diagnosed with pancreatic cancer. We had a terrible month and then he passed away in my house. During that time our policy ended. When I realized, I immediately called them and reinstated the policy for $650. There were TWO days we were not covered, but we were told that due to our circumstances, they would look at it like the two days hadn’t happened. As luck would have it, our double electric built-in ovens went out at the same time. The 15-year-old units were original to the house.

Recently my husband and I had bought a house 11/2014. Part of the negotiation was to have a home warranty put in place. Home Warranty of America (HWA) was chosen. Three weeks after being settled in the home a part on our gas oven breaks. I proceeded to call HWA and file a claim. HWA picks the vendor and sets up an appointment to get the oven assessment from Trinity Heating and Cooling, Park Forest, IL. Once the technician from Trinity performed the assessment he then called HWA to confirm the broken part. I HAD TO PAY $75 SERVICE FEE. However, the part needed is no longer available. I immediately spoke with and ignorant representative from HWA, Allen **. Allen did not articulate himself well and already made me feel as if the company wasn't going to honor the insurance coverage from the start.

Here is a copy of the BBB grievance I just submitted (also noted that there have been 493 complaints against HWA in the last 3 years). I submitted a claim on December 2, 2014 for repairs to the Heating/AC in my home. They arranged a vendor and I was contacted by the vendor that evening and we scheduled a window from 8-11 am the following morning and that they would be calling me 30 minutes before their arrival time. At 11:45 am no one had arrived and I had received no phone calls. At 12:00 pm I had to leave for a Dr's Appt. When I left the Dr. I had a voice mail that had been left at 12:46 pm saying "they were out front and on one is answering the door." I immediately called them back and I was told he would come back at 3 pm. The vendor failed to make this second appoint. The next day I called HWA and requested this be assigned to a different vendor.

Stay away from these criminals, they pay their technician incentives to come up with reason to deny claims. Had issues with my heating system, technician claimed to have found a tree nut and presented that as ACT OF GOD to deny my claim. Don't waste your money, go with a different company.

My wife sat on the "throne" to do her business and the flange broke on one side of the toilet and started to rock and broke the flange bolt area on the other side. I removed toilet to look at it and saw the broken flange (old cast iron). Moved broken flange from hole and called HWA. HWA's excuse for not fixing toilet is that all the parts have to be in place in order for a good evaluation to be made in order to fix it... That's a bunch of B.S. They state that is in contract and I will look. (BUT THAT IS STILL BS IN THIS CASE)...

The sellers of our home purchased a policy, and we thought it was a great idea. The home was 1950s-era (and our first), and it was heated by an old, old boiler. We felt that the policy would protect us against a multi-thousand dollar repair. The first winter we moved in, multiple things went wrong with the boiler, and we had service people out each time to the tune of $100 a visit. We bought the policy at the end of the term because again, we felt it was protection. The second year we had the policy, service was much worse. The boiler began making a loud grinding noise, and the service person said they didn't cover for "noise complaints." The pump had gone out, and we paid ourselves to get it fixed. A month after that, something else went out on it, and it took HWA more than a month to get someone out to fix it. Meanwhile, temperatures are dropping below zero every night (F not C), and even with space heaters everywhere, the pipes were freezing right and left. That was it. We had no plans to renew.

I bought the HWA insurance and was told $75.00 would cover any breakdown or replacement of my furnace or appliance or water issue with no out of pocket expenses. My furnace has quit working after just 8 months of owning my home. The heat has only worked once since my home inspection. They want me to pay $3,800 for modifications before they will install my furnace. I have to go through this winter with no heat. I feel this is a fraudulent company. They do not honor what they promise. I've had them at my house for 3 different jobs and I've had to pay out of pocket for everything plus give them $75.00 every time and they've covered nothing. I bought an older home. I thought this was why I purchased the Warranty for peace of mind. All I've gotten is headache and nothing covered by them. I pay for their elite insurance. I will be seeking legal council. I say class action lawsuit. What do you guys think?

On 11/17/2014 at 6:00 pm our furnace stopped providing heat. I call HWA at 7:00 pm. I was told a A/C and heating company would call me back in a reasonable time. The next day at 10:00 am I did not receive a call so I called the provider. I got his message center and was told he would call me right back. At 11:30 am I called HWA and canceled the service request. (keep in mind I had no heat on one of the first cold days of the season). I called another company which is not covered by the warranty to fix the heat. It is now 4:10 pm and I have had heat for a couple hours. The non warranty company came right out and fixed it. The company HWA contracted with was a one person shop. How is one person going to do the job? The answer is they are not going to do the job. DO NOT WASTE YOUR MONEY ON THE HWA HOME WARRANTY!!!!

Refused to honor contract when they found out I hadn't had a home inspection prior to purchase, even though their own website says that it is not required. Everything was functional when we moved in and I had no problem with the washer and dryer for the first several weeks I lived in the house, then both the washer and dryer went out within 4 days of each other. After the repairman came out and the discovered the parts were not replaceable, HWA backpedaled and refused to honor the contract, stating that I would have to show them the inspection. Basically, my contract is worthless, since anything that might have a problem they can't refuse to cover because of no inspection. Very deceitful marketing!! State there is no need for an inspection, and then cover yourself by requiring it whenever there is a problem.

I contact HWA in Sept 2014 to set a home warranty plan for two properties, because the company I've used for 15 yrs prices continue to increase- no other reason American Home Shield has good customer service. I requested that the contract begin Nov 14, 2014 because my current contract didn't end until Oct 31, 2014. I received and email invoice confirming the order and the start date. However, I looked at my online bank statement in Oct 2014 and two HWA payments were taken out of my account. Well, not a big deal, I thought, I called and advised of the mistake and the same rep I had; we decide to just begin the contract in Oct 2014 sign that had the payments and I called my current provider and canceled ahead of schedule. No, problem right... wrong.

Let me start off with the fact that the Marquis plan was included in my home purchase, and I WILL NEVER WASTE MY MONEY ON THIS HOME WARRANTY PLAN! I actually wish there was a selection for zero stars, because I am more than angry with how they treat their customers. Since buying our home, a few issues have come up that we assumed would be covered under the best plan you can possibly purchase from Home Warranty of America. Each time you need someone to come out, you have to pay $75 dollars for them to diagnose the problem... Doesn't necessarily mean they can even manage to figure out how to fix your problem!

We ordered a stove that the warranty company told us would replace the one we had. Upon receiving the stove we found that it was not like the stove we had so we did not accept the delivery. Now we don't have any stove and they say we owe them $250 for a restocking fee.

After a faucet blowing out in my upstairs bath, they claimed they would replace it with a comparable faucet. My faucet was $500 and I figured that they wouldn't replace it with a $500 faucet but at least something close. Their idea of close was $90. NEED I SAY MORE. The warranty came with the house so I had no idea what I was buying into. 3 different calls to come to an agreement. 3 different lies as to how it would be handled. Each time the amount was reduced as to the allowance as to what the value of the replacement would be. They are lying through their teeth. Please don't even consider this company for your worst enemy.

We were having a call with a range issues and we had to jump through the hoops to get anything from them. The company keep changing what it is covered and what it is not. It looked that we are talking with the worst enemy. On the second issue, AC went down - it took them 3 months in the middle of the summer to get AC unit in. And then, probably 5-6 service calls to fix/correct the AC installation.

After I moved in to my new home, couple of months later my wife noticed water leak from water softener. Since I bought the premium HWA warranty I thought it will be good idea to call them since according to policy water softener was covered. First I got run around to get a contractor assigned. I repeatedly told them that "you send a contractor who is a specialist in water softener." After repeated calls and telling that its emergency because of water leak, a contractor was assigned. They told me that the contractor will contact us, nobody did. Finally I called the contractor and a plumber showed up. He looked at the problem and told me that he does not know on how to fix this since he is not a water softener specialist. He shut off the valve to water softener and made it out of service and told me that he will contact HWA so they can send a water softener specialist. I ended up paying $100 to plumber for the deductible and the problem was not fixed.

I got this home warranty when I purchased my home 2 months ago. I had a claim 2 weeks ago on my refrigerator that went well except 2 weeks later it quit working again!! Called to submit another claim on it and it has now been 48+ hours and still no call on anyone coming out to fix the problem! These people are rude and will not let you speak to a manager! I do NOT recommend using these people if you want extra coverage on your home!! Worst company I have ever had to deal with!

We bought a house, judging by the water clarity/taste/dishwasher results/soap sud reaction, our water softener was working fine when we moved in. We've been there a month. Our water symptoms changed. Now, HWA is saying that it's not covered because it wasn't checked on the inspection report so they have no way of knowing if the system really worked before. We should have stayed with AHS. :/

Dish washer has been broken for 2 months. The first contractors couldn't fix it in 2 month, now they have sending Sears to work on it. The first contractor has told them it UNREPAIRABLE but they keep saying "the contractor couldn't diagnose it". Now let's see how long they will drag it.

The hwa home warranty was purchased by the sellers of our new home (it's a 1954 house so we thought "great! How nice of them!"). Things ended up getting ugly between the seller & us before closing as far as costs & repairs. Needless to say the stove worked at inspection & on move in day was d.o.a! We didn't freak out, we've got a warranty. (Did I mention this is our first home?) So I called hwa immediately. It was a Friday & the lady (who was very friendly) said because we just purchased the home she needed to verify the policy had been paid for. The next week they said I would receive an email letting me know which "company" had been assigned to repair the stove. The email advised that the "company" would be contacting me to set up a day but I could always contact them (and good thing I did).

After waiting for FOUR days with NO AC for them to find someone to come out to our house, I finally called a local company. They came out and fixed it within 30 minutes. They also told me that they do not work with HWA anymore because they never paid them for their work. They still owe them $3,000. BE A DECENT RESPECTABLE COMPANY AND PAY YOUR CONTRACTORS FOR THEIR WORK!! AND STOP RIPPING THEM OFF! Maybe then HWA would have had contractors in the San Antonio area to come help us! It's insane that they do not have anyone near us to fix an AC! We also had an electrical problem that we submitted to HWA months ago. They said they didn't have an electrician in our area. Exactly who do they have in our area then? I would love to know. This has been completely frustrating. You can't offer your customers good service if you don't pay your contractors! How do they expect to keep contractors that way?? They are a shady company, and I have every intention of getting my story out to anyone who will listen.

Had a plumbing leak. Got the run around. Never got a plumber out. Created more problems with wall. They won't fix. THE COMPANY IS WORTHLESS!!

I don't ever write reviews but I think this company needs to be out of business for how it operates. We recently purchased our home and I have had a few claims and everytime it has been a problem. We had an issue with our Trane heat pump condenser unit that developed a hole in it and couldn't be repaired but if it could be repaired "keep this in mind" HWA would recharge the unit with Freon to the correct poundage. The service technician came out and checked the unit and said that it could not be repaired and we needed a new one but explained to me that HWA would not replace the unit for the same Trane unit. Because HWA does not guaranty to replace the unit with brand or the color etc. unless you have the better insurance plan that by the way was never explained to us when we bought the plan or I would have bought the better insurance plan.

I recently purchased a home and was told that HWA was a good company to have as a home warranty. Worst mistake of the entire home buying process. I first called them to take a look at the garage door opener because 2 weeks after I moved in it stopped working. The service man said that it looked like some sort of electrical issue happen to the 15 year old unit. The rep from HWA turned down the claim because it was considered an "Act of God" and not normal wear and tear. But I told myself that I would let that one go. So next thing to go out was my A/C unit, (again, 15 years old). The first guy they sent out told them that it was normal wear and tear and that it fits within in the guidelines of replacement.

This company is a joke. The people you talk to start the strong arm approach with you from minute one. I finally got an approval for a replacement to my microwave with trim kit. The total is $840 to buy this equipment at the cheapest possible place. They offer to send it to me or take a check. I elect the check so that I can pick out the right one for my cabinet just to make sure. They offer me $310 or let them provide the equipment. I refuse and still waiting on them to satisfy their customer. It’s been over 2 weeks now with no microwave. I would definitely say don't waste your money with this company. They don't know how to run a business.

Filed claim because our ac unit kept freezing up. They sent a company out who ended up coming 6 times (late each time) who never did anything but collect our deductible. Called HWA and they sent a second company who never showed up at which point we tried contacting and they advised us they aren't even associated with HWA and that they would come but we would have to pay out of pocket. Not doing that obviously. Called HWA again. Sent a 3rd company who said within 5 min they could fix it and called HWA for part approval. Since then HWA has been rude and giving the run around instead of fixing it. Asked for manager, was told no! Can't get anywhere with this.

As we moved into our new home last year with an older AC unit and appliances, we thought it would be wise to have a home warranty...just in case... Indeed, the AC unit broke down and the resulting exchange with HWA was so absolutely lacking and their "preferred" vendors are barely capable of even showing up - we ended up buying a new unit out of sheer despair. This spring we needed help with a chimney leak and after requesting a visit, we read our agreement. This would not be covered but the HWA agent is not aware and would have had us pay for a visit by their "preferred" provider. All in all - the coverage plan is an absolutely joke and their service and support even worse.

HWA Home Warranty is absolutely a joke! I have multiple AC units in my home. I have called them three time for two units. The first time (after the $60 fee) the claim was denied and the supervisor lied to me on speaker phone while the technician was standing next to me. The second time (same unit) HWA only wanted to replace the compressor/condenser fan motor with a rebuilt. Had to argue again. The third time was for the master bedroom unit. The condenser was shot. They (HWA) said that they would replace the unit but according to the vendor (same as the previous techs) said it would cost me $1000+ because the new condenser was not compatible with the coil/evaporator. Neither the vendor or HWA would provide me with an itemized statement of parts or labor charges. Over the years it seems as though every time I submit a claim to HWA, it is always a battle. They want to put in crap instead of replacements of similar quality. If you are even considering HWA be very careful as the "fine" print in the contract will get you. My advice, run, run, run away from HWA.

I closed on my home on Friday and on Monday I was on the phone with my listing agent and an account representative from HWA to sign up for the diamond insurance policy. I told both of them that we had an issue with our refrigerator that was only noticed a day after closing. I was assured that there was no grace period to file a claim and that my inspection from the purchase of the house would be sufficient evidence to support my claim. The claim was processed and I was scheduled for service tomorrow. Last night at 11pm (!), I received an email from the same account representative that my claim was denied because we couldn't prove it wasn't an existing problem and proceeded to tell us that we should cancel our policy.

This company has done nothing but waste my time and taken my money. I have a leak in my ac unit which needed repairs. After almost 27 days of being home without a properly working AC, I was informed that since this is an older unit, they won't be able to pay the repair man and or be able to replace the unit. The whole point of my giving them 550 dollars per year is for the warranty to kick in when I need it the most. They gave the transfer to one person to another routine and in the end I had to give up and get it done myself.

Moved in on 7/20 to find the pilot on the HW tank was not lit. 5yr old tank that passed "inspection". Fired it up, tank heated, then went out again. Placed a service call and were initially told to pound sand - it was an existing issue. Fought for a day, sent copy of the inspection etc. HWA sent out a tech out 7/21. Visit 1 - Blew dust out and cleaned it... "pilot was getting smothered". Died again after it heated - Visit 2 - replaced something. Died again after it heated - We called the tech directly then HWA - Tech told HWA we needed a specific part (cant remember the name).

On May 28th, 2014 I submitted a claim to Home Warranty of America HWA. HWA had a vendor respond who told HWA that the system had multiple freon leaks at the inside unit and also many leaks on the outside unit. HWA was not satisfied and wanted a 2nd opinion. So another vendor was sent to my house. This vendor reported the SE thing; numerous leaks and entire system needed to be replaced. Two things had occurred by now. HWA had denied the claim unless I had a home inspection completed, which I did and I had to send them. Then HWA decided they would payout $960 for the outside unit. I have a 4 ton system. $960 is nothing but a fraction of the cost of the outside unit. I ask about the inside unit and they said no and said a third vendor would have to come out and look. Also the vendor had to be one that HWA selected. So, HWA sent their vendor on 6/27.

I placed a service call regarding my AC unit not cooling/working properly. My call was answered by a very rude customer service rep which was my very 1st interaction with the company. HWA sent out an a/c tech who stated the issue was a thermostat (thermo was nearly new, just recently installed 6 mos earlier) and that he would bring a replacement the next day. After 2 weeks I had to place a follow up call to HWA to advise the system is still not working and the Tech has not returned to complete the repair. The company stated the repair tech forgot and he would bring the thermostat the next day.

We bought the Marquise plan when we purchased our house. Since then, we have filed two claims, one for the sink leaking in the kitchen and the other for a cracked toilet tank in the master bedroom. Both claims were denied and we paid $75 trade call fee twice for these claims. We couldn't understand the reason why our claims were denied. We thought we bought the best plan they offered at the time. The most recent denial for the cracked toilet tank was because the plumber couldn't find the reason why it was cracked and there is no brand name on the toilet so that they couldn't do anything about it but to deny this claim. Come on and give me a break. This is normal wear and tear under contract term I.B. I believe that Home Warranty of America is a scam (i.e., a fraud) and the contractors they used will do anything possible to deny your claims. I will recommend everyone I come across in the future to NOT use Home Warranty of America. Because of this company, I lost faith in the Home Warranty industry as a whole.

I had several claims with them over the 2 years I used them - one for a major hot water tank replacement, once for a plumbing leak, once for a GFI replacement in a bathroom. Every time, they made it difficult to cover the repair, first saying that I wasn't covered. I finally got paid, but after many calls/conversations and much angst. The hot water tank repair took weeks to get done, and I was not getting hot water during that time. It should not be this hard! Once, they sent a one-man plumbing company that did more damage (to my ceiling) and I had to fix his shoddy repair myself. HWA sounds good on paper, but I would definitely stay away from them. I was deeply disappointed.

My water heater needed a new lower heating element. Contact HWA, they send our technician from Triangle Plumbing. First he argued that my water heater just isn't big enough for my house. I told him I have been here for 7 yrs and this is the first time this has happened. He finally looked at it and replace heating element. Next day I notice water around the water heater. After two days I contact the triangle plumbing who redirected me back to HWA. Put another work order in. Now it's costing me $358 because my tank is leaking and triangle plumbing said I need to pay house codes. They broke it, why am I paying for it. HWA said they don't have to cover the fees. Now I have a busted water heater.

If I could give this company zero stars if I could. I've had the OrangePlus contract with them for about 6 months. My A/C went out recently and they sent a technician out to my house to inspect the unit. When the technician told the company that the entire unit needed to be replaced, the company claimed it was a pre-existing condition. When I sent them documents as well as my home inspection report showing that the unit was in fact in working condition as of several weeks ago, the manager of the authorization department, Irene, proceeded to tell me that they would not cover my repair/replacement because my inspection report was not a valid one and get this... because it did not have PAGE NUMBERS.

I purchased this warranty when I bought the house. A proper appraisal and thorough inspection revealed no issues or problems. Within 2 months of purchasing the house, I had problems with the refrigerator. I utilized their vendor who couldn't get out until 2 months later...timely response?? By the time they got out, they put a bandaid and supposedly repaired the problem. Exactly 92 days later, 2 days beyond the 90 day coverage for having to pay the service fee, had an issue with the fridge. The representative was smug and unwilling to waive the fee. Over 3 months, they found every excuse to get OUT of coverage.

I've owned my house for a little over a year. It's 10 years old and getting to that time where niggly problems start to occur with anything that has moving parts. I invested in HWA as it was recommended by my realtor ($$?) and as insurance as it was my first home. My first problem occurred as we entered my first summer proper and one of my 3 (yes 3!!) AC units broke stone dead. I was asked if it had worked before and I said that yes it was working during the home inspection 2 months prior. Wrong answer!

Two weeks ago, we began to notice stains and peeling of the drywall tape on the ceiling in our kitchen. We noticed this got worse after taking a long shower. I called HWA to file a claim and was initially very pleasantly surprised at how polite the representative was... I was kind of worried though by the fact that I had to keep correcting her on what my policy would and wouldn't cover: I had the policy information in front of me and had dug through the small print very thoroughly (thank goodness) - hearing her say, "Oh, I'm sorry, you're right about that!" made me lose a little confidence. Regardless, they assigned me a claim number, sent me an email, and told me their plumber would contact me within 48 hours.

Our realtor urged us to upgrade the warranty he purchased on our behalf...I am so glad we did NOT! I was taught these "warranties" are a scammy and this definitely seems to be the case. After our air conditioner quit cooling we called for a warranty claim. 1st call, disconnected before reaching live person. 2nd call, reached a very nice person named Dana. Once she gathered the information she transferred me to claims...disconnected. 3rd call, reached a less polite sounding but still acceptable, Kerrie. She 1st said she could not find our information and wanted to have someone call us back.

I recommend you save your money and not purchase this deceitfully marketed warranty. They just proved to be additional cost and grief for me and everyone I have spoken to. The fine print of their contract gives them complete control as to what and how much to pay and you can guess to what they do with that option. Any warrantied equipment on the property that you have purchased that was not properly maintained, repaired or updated to their criteria is denied. On a property I just purchased 10 months ago they told me my AC was dirty so they denied the claim when the unit started leaking coolant and it didn't have anything to do with the fact the unit was old and worn out. In my opinion this is just a racket to relieve families of their hard earned money and produce profits for themselves.

My air conditioner blower quit on me on Thursday. My wife called a family friend to take a look at it. He said it was an electronic module that regulated the blower. This would cost around $700 plus labor. When I heard this, I thought about my "diamond" protection from HWA. I called them to explain the issue. I specifically said that a family friend looked at the unit and diagnosed it. They said they would have to send their own approved technician to take a look. He was at the house for 15 minutes - said it was the same diagnosis and left me with a $100 bill. I wrote a check and he said HWA would be calling me.

March, 15, 2014 I contacted Home Warranty of America about refrigerator not getting cold. I was giving a claim number ** and told that "the Contractor that has been assigned to your claim will be in contact with you shortly to schedule an appointment to go to your home." If my memory serve me right, it was the following Monday that the contractor came out and looked at the refrigerator. He said it was low on Freon. He put Freon in refrigerator and told me to wait a couple of hours and if the fridge don't get cold to call them back. The fridge did not get cold so I called them back and they came back out again. They then determine that they did not put enough Freon in it and then put more in. And to call them back if that did not work.

My real estate agent went half on a purchase of a home warranty from Home Warranty of America. Upon making a claim for a minor plumbing issue, they told me they needed to send them my home inspection paperwork from the purchase of my home last August. I sent it to them although this was not disclosed to me upon getting the warranty and they still denied my claim.

I’m very disappointed with HWA. This was probably the 6th time I had complained about my soap dispenser not working properly. At the 2nd time, I had requested they sent another company, but they refused. This last time, which is today, they finally sent another company. I explained to the technician what was happening. He turned the dishwasher on, ran for some minutes, opened and the cover to the dishwasher wasn't open. Then he used a screwdriver to unscrew the cap, and put the cap lightly on, and turned back on. This he did, adjusting till the cover finally opened the second time he turned it on for a longer time. But then, he said he had to call, and there he was telling the lady there was nothing wrong with the dishwasher and I was told by the rude, unprofessional customer service rep at the other end to pay another service call.

Home Warranty of America lied to me and said this technician, South Coast A/C, had a family medical emergency after he called them with his diagnosis. I called the technician back and he told me that was not the case. HWA needs to honor the diagnosis of the first technician they assigned to my claim. HWA then assigned another technician to come to my house to re-diagnose the A/C to get a finding more in their favor. This technician with this second vendor, Military Air, told me that he has to keep his cost per call-out down to remain in the HWA call-out pool and otherwise would "go hungry". There is no way I could believe this technician's diagnosis nor could I allow someone who allows his professional opinion to be swayed by possible loss of work from HWA to ever complete any work on my home.

Allow me to add my nightmare to the pile. We recently purchased a 1989 construction home in Northwest Indiana which came with a HWA warranty covering almost all appliances, heating, cooling, etc. We have lived in this home for six weeks now, and last week I noticed a strange sound coming from a furnace (a covered item according to my contract in hand), and that the air coming from the ducts did not seem as warm as before.

Ask to filed a claim because it was purchase from the previous owners. I didn't know how the washer or the stove top suppose to work or not and never really tested it out since I moved in. Since I don't know whether the problem existed or it's a new problem. All claims were denied! So a suggestion is to said it broke down today in order for them to have a claim open. What a rip off! Don't ever plan to do anything with them!

My dryer stopped producing heat. I received a new thermostat from Sears Parts Direct and replaced it. The dryer still did not produce heat. I called HWA and told them what the problem was and the repair I had attempted, and did the same to the repair company when I contacted them to schedule the appointment. Note HWA acknowledged I had attempted a repair and told me it was all covered under warranty, as did the repair company. Service tech arrived and replaced the thermostat and told my Wife the part I had replaced was maybe the wrong one from Sears.

I purchased the Diamond policy which lasted 13 months with an upgrade option which was supposed to be nearly total coverage. It turns out to be a waste of money and absolutely no coverage at all. Of the several things that I've called them about and been told my particular problem was not covered, my water heater was the most critical. In Feb of 2014 my water heater stopped producing reliable water. Turns out this system was 14 years old and even the company that manufactured it was surprised at how old and operational this system was. It was rusted severely on the bottom to the point of rupture which 2 plumbers agreed it could happen at any time. The inside mixing tube was gone, the gas switch was failing and overall, both plumbers said that it indeed needed to be be replaced. HWA then bearded the contractors into suggesting the only problem that needed to be addressed was the gas switch. Turns out there is only one left in the entire country. However that does not address the rest of the problems which will lead to catastrophic failure.

I recently signed up this company's home warranty package (a year ago)....nothing happened until close to winter when one of my faucets in a bathroom didn't work anymore. So I said time to call these people and put my good money to use. When I called I was confronted with the disclaimer that I still can't find to read.....Under "Plumbing" the only thing covered is leaks. Meaning if they come to your house and the reason water isn't running through your faucets is for any other reason, they will charge you full price, including the amount for them to come to your house. Am I losing my mind to think that when a company says they cover plumbing that it means making sure whatever was supposed to run through the pipes actually does? Are leaks the only reasons plumbing doesn't work?

We received the Home warranty as packaged by our realtor when we bought our first home in October 2011. Realtor told us that we will have peace of mind if any thing goes wrong per items covered include roof leak repair. She told us that the company gave thirteen months coverage (one extra month) in contrast to 12 months offered by other companies in similar business, which is true.

It is 50 degrees in the house that my two year old granddaughter lives in. The furnace does not work, and HWA will not authorize any repairs. On Saturday, February 1, 2014, our furnace went out. We placed a service call with HWA, but they were unable to dispatch a service organization. Probably because it was 20 below and furnace techs were in high demand. We were instructed to find our own guy and submit for reimbursement. We found a guy to come out, he couldn't find the problem and got the heat to come back on - temporarily. Unfortunately it went out four times during the week. HWA refused to dispatch anyone so we kept calling the same guy back to the same result. Finally Saturday February 8 we called HWA again to get a tech org out to fix our furnace.

I want to warn my friends and clients that I would never recommend HWA (Home Warranty of America). I had a client who had a bad experience with HWA and it was something that could have been avoided, if they had proper customer service and actually had the mind set to make things work or provide better communication. They instead wasted my clients time and money and nothing was repaired (they came up with every excuse in the book). Be careful, when you choose your Home Warranty company!!! You could be just throwing money away!

First the furnace quit and they said pre-existing problem finally got them to cover it and the stupid tech said bad blower cost $895.00 Huh, I found the same blower for less than a $100.00 cost me $75.00 to find out it was a dead bird in the blower. I could have fixed it for free and second Christmas time still unpacking from moving and have in-laws and all the kids home for holidays and the hot water heater catches on fire and they won't cover it cause I went to Home Depot and bought one because nobody answered the phone on the holidays and I needed hot water. So I found another home warranty company that is willing to help with Home Warranty of America won't.

We bought a warranty with Home Warranty of America in April 2013 and filed our first and only claim in mid-December 2013. That is when our nightmare began. The vendor came out, as promised and diagnosed the washing machine as needing a new transmission so it could spin and another part. The following week, the vendor brought out those two parts but they did not fix the problem. We asked HWA to bring a "transmission" but they refused. Then I asked for a new vendor if that would speed up the process, they refused because "it would hold up the process". We heard nothing and called 16 times within a 3 week period to get some communication.

New Year’s Eve furnace stopped working - in NJ during single digit temps and 2 small children in house. Opened a claim 2:30 AM Jan 1, 2014. Called back 9:15 am to find it wasn't entered so gave the info once again. HVAC company dispatched from NYC one hour drive away (Already concerned as this company does not exist on the INTERNET ANYWHERE! PLANET GREEN in Bronx, NY) - they came quickly Jan 1 1:30 PM - so that was good.

Customer service dept is awful. They provide misinformation and say anything to not offer to help you in covering any service call. We had a plumbing issue and we cut a hole in our drywall. Rep says if we didn't cut it ourselves they would have covered re-drywalling it back up. Plumber they sent out didn't know how to properly install and set a toilet and flange completely installed incorrectly so we had toilet water leaking thru our ceiling. This time, we didn't cut up our drywall.

Called in November 19th to repair my washer, tech showed up, said it was covered and would have to pick it up the following week and take it to their shop. December 24th, still no response. HWA and their service partner Runyon Appliance are a damn joke.

Our water pipes burst due to extreme low temperatures and I filed a claim. The claim process itself took a very long time. When a representative finally answered the phone after 30 min on hold, she instructed us to wait for a service call. My family and I have now been without water to our home for over two days. Now I have to fight with HWA to get the money back that I had paid them for two months of contracted service and in addition to this, I will have to pay a plumber over $400 dollars this afternoon to repair the water pipe damage. This company is only after your money and will not honor their bogus contract. All they really want is your money and someone should shut them down for what they do to consumers. I truly believe that this company is part of why America is in such financial trouble because they are a bunch of crooks in business suits who seriously do not care what happens to their clients.

I had a GFI plug (electrical) going bad. It kept switching itself off. I filed a claim with Home Warranty of America which I have been a customer of theirs for two years. The electricians came and said that there were too many lines for that GFI switch and that it wasn't per code in today's standards. They said they would have to get approval from HWA to do the job. I asked them if they wanted the $75 co-pay and they said "no" because they really hadn't done anything but check out the GFI switch. HWA denied the work because they said "It was installed improperly when the house was built." However, because I did not pay the $75 co-pay to the electricians, when I went to file another claim, they said that I would have to pay it before I could file. In other words, they froze my account with them until the it was paid.

Called three times for a water heater, spigot leak & AC. My water was smelling bad. The tech. said it was due to the age of the water heater, yet it was not covered because HWA does not cover quality of water. My AC was out. The tech said it was fine and that my vents needed to be cleaned. 3 months later still dealing with subpar AC and no coverage by HWA. My spigot was leaking, badly. Guess what, the HWA rep. told me nothing on the outside of the house was covered. These guys are a joke.

My A/C broke so they had a technician come out and replace the entire unit. I had to pay the trade call fee of $65 and on top of that another $320 for the A/C unit and Freon. The very next day my home still didn't feel like it was cooling properly so I called HWA to explain this to them and so they said they would have the same technician come out to check it out. He also specified that I wouldn't be charged the trade call fee if the technician didn't find anything wrong with the unit.

We were recommended to take on HWA when we bought our house (first-time home owners). We have had a very mixed experience with them, largely due to the choice of vendors and service providers that they choose. Our first experience with HWA was actually very good. Our water heater had broken. We set up a claim, and they had a service provider who contacted us within a day and was out to help us within a week. The problem was diagnosed and fixed, and the water heater has been working well ever since.

So far...no problems. I've had HWA for several years and up until this year I have used them occasionally with no problems. This year, they have been out many times and have replaced a coil in my downstairs AC unit and the entire upstairs outside unit. Replaced capacitors in both units and some plumbing issues in upstairs bathroom. I had to pay for the AC pan ($100) and Freon but all else was covered with the exception of my trade call. So far, they have been great. I've used many home warranty companies over the years and they are all about the same. I had a great deal of trouble with America Home Shield.

My dryer does not dry. If I run if for over an hour, the clothes are slightly dryer than after the spin cycle, moist and warm, and most will dry overnight hung from the banister. I filed a claim on 9/17/13 and no one responded. Multiple telephone calls and assignment to at least 5 different service companies and one came. HWA says that he said the unit was working as expected. I complained and asked for a second opinion. I was told that I would only owe the $100 service fee if there was nothing wrong, but the company would only dispatch someone to inspect it if I promised to pay the service fee. I called and left a message for a supervisor that I expected the company to refund the service fee after the call.

We do property management for a lot of homes in the Houston, TX Area. One of our owners, unfortunately, purchased Home Warranties on 21 of her properties through this company. This company is the largest scam I have ever seen in my 20 years in the Real Estate Business. They do not pay for ANYTHING. Our constant comeback is that it's either due to non-maintenance of something (which is a lie) or incorrect installation (also a lie). Their contractor basically collects $60 just as a trip fee. HWA has paid ZERO on EVERYTHING. Please do NOT waste your money on a plan through this company. There are better companies out there that actually get items fixed. I know a class-action suit is brewing against this company, and this owner will be in on it.