Hitachi Air Conditioner Reviews

After purchasing 3 split units 2 are not working properly, in spite of several request they have served no proper solution is yet provided. They repaired my new products but problem still exist in it...

Hitachi AC is too bad quality. Under one year the AC get cooling problem two times. And technician is also too bad, they take time about 2 week in first time and now 2nd time he (Technician) take 1 week & problem still continue!

Performance of AC is Good. I don’t find any issues or complaints with the product. But the technician who came for the installation were rude and extremely unprofessional. Their attitude was as if they were giving something for free of cost. After spending 38k for AC, did not expect such a worst experience from a brand like Hitachi. I am sure Hitachi will lose business if they don’t select proper professional technicians for installation/service. We have 3 ACs at home and will need few more, but for sure will not go for Hitachi only because of above mentioned reason.

It was worst performing and cost too high. I was spending total Rs.40000/- including Installation and Stabilizer, it too high for 1 Ton Air conditioner, of course I forgotten to cost of the product, but the product performing is low cooling and it taken time to cover the place, even just 70 sq ft room size. Don't buy it and service also poor. No responses from customer care service.

It's more than 3 months and no one is bothered to replace it, in spite of several complaints. It was repaired once but stopped working very same day.. Say BIG NO to HITACHI...Cheater, liar.... Take them to consumer court.

My Hitachi inverter ac cooling in first 7 month better but after some time this is not cool. When we are call for complaints technicians checking fault but could not setup the indoor unit problem. After two month no warranty expire and my problem not done. So I am not happy with this company and technicians mismatch the sensor so electric bill are came high.

We bought 2 AC with a gap of 2 months 2 years back. The Coil went off just after an year of both AC and now have gone bad again. For one AC the front unit went bad and had to be replaced. Already spent coil repair money 2800, 2 times. NO third time again I have to pay the same amount. The front Panel costed me 2500. Spent in total 8400 for coil repair and 2500 on front panel. LG was better and there were no issues for first 4 yrs and I thought LG was bad. Hitachi Brand is really bad. Do not buy as coil might go off in 1-2 yrs and gas filling and repairing cost so much with only 6 months coverage.

Hitachi is the worst company when it comes to providing services. I lodged a complain for my 1 ton split AC, they gave me a number of contact person. When I dialed the number it was out of service. Then I got another number of Mr. Amit **. When I called him he did not pick up. Throughout the day I waited. In the evening I got a call from him at 5.00pm. He said he will charge Rs. 500 for visit. But when I told him that my AC's problem is for leakage and I wish to change the location of unit, he said I will have to lodge another complaint with Hitachi.

I bought Hitachi AC 1.2 ton and within 10 months it broke down with leakage in indoor unit coil. I raised complaint 25 days ago but they have not yet replaced it. Every time I call Customer service I hear a new excuse. Very bad experience. You will hear all the excuses starting from power cut to fire breaking out in their warehouse. I'm very disappointed with Hitachi product. I request you all that NEVER EVER buy Hitachi ACs and go for some other brand.

I purchased the AC in 2013 and since then every time the dealer comes for service, he inform me to replace few items though it works fine. Also, the service is so poor, that good running AC is also becomes defective after doing general service by them. Then I have to give complaint and ask money for replacing defective parts.

I will request everyone not to buy AC of Hitachi, go for some other company, as my experience with the AC of Hitachi is very poor. I have purchased the AC in April-19, in this period 2 times the breakdown of AC occurred. When I make a complain to customer care response of customer care is very poor. No authentic reply was give, when service engineer form Hitachi came without repairing the AC he closed my complain. Again I raised my issue to Level 1 to level 2 on Hitachi customer service app, till date no response from there also, then again I lodged the complain. Then coincidentally the service engineer was same person who installed my AC then he told me that there is fault in AC part so he need to replace the for which he will send request.

I have got 2 ton 3 star rating Hitachi Split AC, (Nagda Junction. Madhya Pradesh). Since the day we received it at home, we never enjoyed it. it has always problems, each time we spent money on fixing it but there is no fixed solution. There is no good support for services, none of the engineers are available. Hitachi AC are worst product and I will never buy it. The Quality of parts used in AC are cheap and bad. The local showroom/distributors never support but focus on looting money.

Dear friend, I have purchased Hitachi ac 1.5 5 star model rsos518hceap (2019) from Garg Sales Patiala (authorised Hitachi dealer), which first gives me faulty ac having wires made in 2010. I asked how 2019 model has 2010 wire. Hitachi is cheating customers with fraud dealers, he even overcharged me by rs 4000/-, as made bill of ac for 49000/- whereas in open market it available only in rs 45000/-. I complained to Hitachi customer care about dealer overcharged money, they don't resolved my problem. I think Hitachi is a Japanese company, but it has even low standard than Indian companies. Never buy Hitachi product. Go with LG or others. Cooling is not up to mark even I have purchased tropical ac. High noise. Totally disappointed with Hitachi and its fraud dealer specially Garg Sales Patiala, Jourian Bhattian road. This is my personal advice.

I bought a Hitachi 1T AC from Vijay Sales at Ahmedabad. The installation was done in a very unprofessional way and it appeared that the installer was interested in selling maximum copper tube. He placed the AC on ground with no bolting. When AC is switched on, there is a terrible sound from compressor. We logged complaints with Hitachi. Their service engineer came once, blamed the installation and went away. Further calls to Hitachi help no. Did not get any response. Now we are left with not able to use the AC for past 3 weeks at time of writing this.

Within 2 month AC breakdown. After 15 days company does not provide service in warranty period due to non availability of parts. Do not purchase this brand - even not care for answer how much time required for repairing. In Android app level 1, level 2 & level 3 given. I will complained all levels but no one can answer.

I bought a 1 ton Hitachi split AC <2 years back which after 1st year itself slowly stopped cooling. I have registered my complaint twice but no one has come to attend it and they closed the request by themselves. I have called them and the technician numbers they message at least 10 times but without any use. Please avoid buying Hitachi products.

I bought a Hitachi air conditioner model kASHIKOI5100x RSB518HBEA. Don't ever buy HITACHI air conditioner. Noise level is more due to rpm is high compare with other brands. Better go with other brands like Daikin or O General or LG.

My Hitachi air conditioner cooling has reduced and has raised a service request. In spite of multiple requests, none responded back or attended. Finally the service request is closed saying my number is not reachable. Did not expected this from a Japanese brand. Service request number and received msg from Hitachi is as follows. Your Call No.** is closed in our system. Pls call at 079-7141-4848 or +91-75-6788-4848 in case of any concern or required any other service. Hitachi.

I bought Hitachi windows AC few days ago and from the date of installation itself the blowers makes lots of noise and even after hundreds of calls to service center the problem has not been resolved. I would not suggest anyone to buy Hitachi AC.

AC purchased in 2014 - underwent break down on 2.6.2019. Till date the defect has not been rectified in spite of repeated phone calls to every one associated with the company. Very bad experience with the call centre, service centre and the company. Nobody bothers about how one can remain with out an AC in this scorching summer with 48 degree temperature.

I purchased Hitachi AC 15 days before from this date. After installation I am not satisfied with this AC. Because it cools for about 5 minutes and then gets off and hot air comes out. My suggestion to the new buyers not to purchase Hitachi AC. Now, I am preparing to go to the consumers forum if this product would have not been changed.

My AC was not working properly, so I got it checked from my engineer. He said, that compressor needs replacement. As it was under guarantee, I lodged a complaint with the service centre of Hitachi. First, one engineer visited and says that there is problem in GAS. He says, he will come tomorrow, and fill the gas. Next day, some other engineer visits, and says "Gas is fine, but it needs service". I told him, that this was serviced about two months ago, but he insists for service. He serviced the A/C, but still after this, we are at same square. He said, "I will come tomorrow". Next day, some other engineer visits. He checks the A/C, and says it needs gas top up. He does the same, but we are still at the same place. It seems, that there are no qualified engineers, and they play with Hit-and-trail method, and charge from the customers for the service provided, which is not required, and does not fix the problem.

AC works for 5 mins and then gets off.. It seems that your service provider is not having trained technicians and are unable to understand the issue. Today out of frustration I called the customer care and they again told that they will charge 500 for visit and will send the same guy for inspection. Are we fool. Hope this msg will reach to ears of someone senior at Hitachi and will get some respite.

I have purchased split inverter AC Hitachi in 2018 but cooling is so bad. Anytime it can stopped cooling. Worst cooling experience. The servicing is also bad. This air conditioner is so worst. My money is waste. The technician is also lack of knowledge.

I have bought AC 15 days back. Now it's stopped working. When I tried contacting them first I have to register as a new customer, which I try doing it but my area wasn't listed in their basic information page so I couldn't register as a new customer. Later I tried calling them up. But even the customer care guy had a problem registering my complaint cause even he couldn't find the district I live in. Then somehow he registered with nearby area. Later I received my complaint was registered and also received technicians number and promised it will sorted out in a day or two. I tried calling that technician but I was unable to reach him. Later I tried calling customer care. This time I found different number but again couldn't proceed further. All the numbers listed are neither not reachable nor responsive. I am still trying to contact them but god knows how long.

Purchased Hitachi window AC some 1.5 months back. Since then have experienced lot of noise from the product along with cooling problems at times. The technician did come and inserted a piece of cardboard in the new machine stating that the fan might be loose... I wonder with these kind of products and services, how are they amongst the best. Highly disappointed and irritated.

Based on brand value I have purchased Hitachi AC Last summer (2018). After one month of Installation observed ice formation after some time, ice is falling on the floor/bed. Raised complaint. They set some sort of part which was not attached properly. Then summer went off so stopped using AC. Once I started using AC this year summer (2019) still the same issue. Ice formation happening. I have raised complaint on 21st May 2019. Still today they didn't responded. I have made several followups but no use. Now AC is under warranty. They are not responding for my compliant. Warranty is going to be expire by this month. It seems they want to skip warranty date so that they can avoid warranty replacement.

I have registered a complaint regarding low cooling and remote sensor malfunction with Hitachi customer support. For 9 days I have been contacting the customer support and requesting to send a technician, but no one came. It is really a horrible company with no technical support. They do not care the customer. They do not attend to any complaints. This is not the first time I faced problem, even last few time the same approach.

I bought Hitachi 56000 split ac 20 days ago. The installation was very poor. After they installed they breaked the wing lock clip. Every time ac runs it sound tik tik because both wings intercept each other. I logged complain Hitachi guys comes, checks and they trying to fool us they say, "Kaam chal jaega," and all means we paid a huge money. Why should we compromised with the defect? I am really unsatisfied with the product and going to take a legal action against it.

My Hitachi AC stopped cooling within 12 months of its installation period. Called up the store from which I bought and they said to contact Hitachi customer care. On calling up the "24/7 Toll free number" of Hitachi, I got no response for 3 days and finally when talked about my problem, they said to cancel my complaint because "it was too sunny and the next day was election". They had included it then that they'll positively attend us on today. But they aren't picking up calls again. Mind you, my AC is still eligible for free servicing and I feel they're trying to run out the eligibility period. What am I supposed to do?

I bought Hitachi 1.5 ton split AC in 2016 and since from that time facing problem of cooling and wrongly installed by their person, having gas leakage now. Finally I called private technician. He solve the 60 percent problem and said this is the worst company nowadays because nowadays Hitachi is manufacturing in India. Now the quality is very poor so never buy Hitachi AC and please sell it out. You will not get any solution and you simply wasting it, time and money.

I have raised multiple complaints on toll free number for my AC Service but no-one turns out. After several calls, a technician came and serviced.. it worked well for a week and again the same issue started. It's not getting COOL. Since then, it's more than a month now, we keep complaining to toll-free and also the service partner but no one cares it. Hitachi might be having a best product range but unless it has a good after sales service team it is useless. I started this follow up at the beginning of Summer and now in next 15-20 days even summer will be over... What is the use of having it? I have paid approximately 3000 for service but it lasted only for a week. I would suggest all to never ever buy this product as company don't care their existing customers. Every time you get a lame excuse for not attending the service call. I am seriously disheartened on this approach.

After logging a request for last 7 days to rectify their installation for my newly owned split ac the call was not attended yet. Every time I am calling the customer care I am getting the same answer that the technician was deputed & he will attend immediately while the fact is their technician is unavailable or not receiving the call. This is so much frustrating with Hitachi service as they are the most irresponsible about their service. Samiran **

Complaint lodged on 28 April, technician visited next day and said Display PCB has to be changed. It is most unfortunate that till today no one knows when the part will come and the AC will be rectified. Whenever I call customer care I get the reply that we have not received the part yet. Please bear with us. It is the biggest mistake of my life that I chose Hitachi. The Service centre has stopped picking up my phone. AC is under warranty.

The call was lodged on dated 8th May, 2019 and problem was not rectified even after seven days i.e. 15th May, 2019. The delay in attending the call is unavoidable and frustrating to me. During this period, while calling to local service center, every time same answer is provided that “surely, tomorrow our engineer will take your call” but no one reaches at the site. Very bad experience to me about the service provided by M/S Hitachi, my AC is under breakdown.

Sub;- A.C. (Invoice No. ** Dated 09/05/18) as product is having manufacturing defects. Ref.:- Complaints dated 10/10/18, 08/12/18, 08/04/19. The said split AC unit suffers from the following defects:- (i) That right from beginning, after installation of said AC unit at my place, it incur the problem of cooling (which is the main function of AC). (ii) As per the technician sent by the HITACHI Company problem regarding cooling effects incur due to leakage of gas.

I have called at customer care helpline. They have logged complain and sent complain id on my mobile no. After two days one service provider came at home and told us that, "Your PCB is not working. We have replaced it and estimate we have informed you that evening and 3 to 4 days it's would done." But nothing done by them. I continuously follow up on 9th April. They have closed my that complain and calling at helpline. They have raised new complain and this time I have connected with Janardhan whom is senior manager in center. He also connected phone line with Renison who is senior technician at Ahmedabad division. After several discussion and assurance they have done nothing this today 13th May 2019.

Very poor service. I have purchased a Hitachi air conditioners. Last week water dripping. Noone is there to come for repair. Please don't buy Hitachi products. I have asked customers care but there is no response.

Hitachi service sucks. Delivered the damage indoor item and after 1 month follow up they replaced indoor unit. Now just after one month AC gas has been leaked and empty. After complain technician visited to refill the gas and left out saying they will come tomorrow. I WILL NEVER RECOMMEND ANYONE TO BUY HITACHI AC. RESPOND AND RESOLVE MY ISSUE.