Hitachi Air ConditionerConsumerAffairs Unaccredited Brand
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I have two Hitachi AC. One is 1.5 window AC and another is 1.2 split AC which is just one year old. The first one is very noisy and the second one has stopped cooling. Now I feel disappointed of buying this brand which I thought will give me value for money.
I called up customer care on 05.06.2018 as my split a.c. (01 Ton) was not working. I got a complain No. ** against my registered number **. Next day evening it was checked and told me that PCB is to be replaced (I was charged Rs.500/- as it is more than one year old.) and app. Rs.5000/- for PCB will be charged when replaced. I agreed... Till date nobody appeared from the service centre despite the repeated reminders. Every time alternate mobile number is given for further query as they do not know when will they get the required spare part from the warehouse. Customer care is very sure to get it done tomorrow which never comes. I had the impression that Hitachi is number one brand in India and I am sure now that it is no brand in India. Nobody is bothered how you are living in such hot weather. Can SOMEBODY HELP ME IN THIS REGARD???
Hi friends. I am sharing my experience with you which are very very very sad. We purchased Hitachi a.c (d.c. inverter ) 3 Star dated 17/05/2018. Now date 27/05/2018 at 44000 at Keshav Motors Kothagudem Telangana when we installed water leakage from indoor unit. We called more than 100 time to Hitachi customer care services no **. They always says technician will solve the problem but no technician Could. One technician came. He opened every part. He finally said board has a problem so in my family every one disappointed. Children are suffering a lot... Worst worst worst Company. Don't purchase and don't fell like my family.
My Hitachi split AC (I have purchased 4) stopped cooling. I called customer service to inspect and repair. The verdict given was oil has got into the gas pipe. The gas and oil had to be removed, gas and oil replaced in separate pipes. Maintenance done, the AC is not cooling. I paid Rs. 2750 for the service plus Rs. 650 for the visit to diagnose the problem. I wholly endorse other customer reviews of this product and service. Not worth buying this AC brand.
Pathetic! ** The number given to call once the Hitachi AC is delivered. Please don’t waste your time calling, cause they will never answer regardless of how many hundred times you call. In fact one time the person even disconnected my phone. Finally the lady picks up the calls (most likely by mistake) and has the courage to say they never pick up the calls as it’s always ringing. Must be by tons of customers like me calling. So if you bought a Hitachi make sure the phone is with you 24x7 and you answer else you’ll never get the AC installed. If you are in no hurry to get it installed then buy a Hitachi and don’t bother calling them cause they will not answer!!
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I don't recommend anyone to purchase any Hitachi product. Their after sale service is worst. I called for Hitachi AC service a week back. Till date no one has turned up. Thrice I called them and each time I called them the customer care executive said, "We will put in reminder and your complaint will be attended to on priority basis." Then I called them today i.e. Wednesday, customer care executive told me that by evening someone will be at my place but till now i.e 19:00 hrs no one has come. Now I cancelled the installation request from my end. They seem to be more interested in Ghar Ghar Ki Mahabharat rather than solving customer woes.
I have purchased HITACHI split AC on 2013 and after 5 years it is for no use. There is no after sell service directly from company. All 3rd party technician who are not qualified will come for repair the problem. Buying this company product is just waste of money. Please don't buy this company product and help others to save their money. If you have plan to throw you AC after 5 years buying HITACHI is the best choice.
Today I am feeling ashamed of being a Hitachi customer as I heard a lot about this brand and invested almost 33000 in name of trust, however, I am feeling being fooled today. When I was purchasing your window AC about an year ago I was assured by your customer care representative and by retail seller that there will be no gas refilling issue at least for 3 years and it got the same issue within a month of purchase and this is the 2nd time I am facing the same gas refilling issue.
I even mailed and registered a complaint and receive a call from your service manager and he was forcing me to close the complaint ASAP by getting it repaired, however, I clearly mentioned in my complaint to replace the product. The service manager said that do whatever you want we will not replace the product and will only repair it, however, we were asked to register. Complaint by the customer care representative and service to get it replaced.
We have purchased a wrong product. Worst machine not working properly. Worst dealer in Jabalpur (M/P/). No service. Not picking the phone. Just want to sell unit. Worst AC product not working properly. Worst dealer network non professional people.
Hitachi, PATHETIC AND WORSE SERVICE EXPERIENCE RECEIVED FROM YOU. I have purchased an Hitachi Invertor Air-Conditioner from New Pankaj Electronics on July 19, 2017. I have faced troubles from the second day of installation of the machine and your executives have visited my place many times but the machine still faces issues. Your team has even changed the PCBs of my Air Conditioner but all the efforts go in vain. Every time I call and register complain, your executives come and promise that this time the machine will work properly and no further issues will come but every time the problem occurs.
As per your area manager Mr Anuj ** my Current Call Number: ** problem is to be solved within a week but it’s been more than a month and no help has came yet. Moreover, I received a message stating that my Call Number has been closed. Give me a solution for this or pay my money back. I don't want to spend any money with a fraud company like Hitachi. Are you guys waiting for an year to pass so that my product goes out of warranty. What kind of service is this. LOOKING FOR A SOLUTION ASAP!
I don't recommend anyone to purchase any Hitachi product. Because their after sale service is worst. I called for Hitachi AC service on Sunday. When I contact them for AMC they told me within 24 hrs. someone from service center call me. Then I called Monday. Again they say, "We send your complaint in priority basis. It will attend within 24 hrs." Again I call on Tuesday. The customer care executive told me the same thing. Then I call on Wednesday, customer care executive told me that, "There is no complaint from my side. You have to register a fresh complaint." I talk to him for at least 40 min and insist him to give me complaint number or give me the phone to his senior. But he told me that there is no complaint number and he assured me that now within 24 hrs. someone will come to attain my complaint.
I asked for his name and number, he told me his name is Anup and he can't give his number. When I did not get any response from service person I called again and this time I told the executive that kindly give the line to Anup, The executive told me that there is no one in the name of Anup. And again he did the same commitment like Anup. So I think Hitachi just want to sell their product. But they don't want bother after sale service. So kindly think about Hitachi worst service before purchase any Hitachi product. I STRONGLY DON'T RECOMMEND TO PURCHASE HITACHI PRODUCT.
We have bought Hitachi AC in the month of April 2017. From the starting we faced a lot of problems like 1. Low cooling 2-3 technicians tried their level best and at last the problem was resolved with several difficulty. 2. In the month of Jan 2018 we got a call from Hitachi regarding regular service, as our AC was under warranty for 1 year. A technician from Hitachi came in the first week of Feb 2018 done some service kind of thing. From then the problem started where the AC is not working properly, we tried to contact the technician who have done the service was unavailable. From then we have registered several complaints. 2-3 technicians came mentioning different problems that we need to change this part that part etc.
For this we will raise complaint to the company soon. Till now our problem has not been resolved. Even I have discussed with the customer service they are giving different numbers of the in charge whose numbers are unavailable. I do have all the complaint registered messages with me and every time I merge complaint they are trying to convince is that they will resolve the issue within a week or 10 days. But it has been more than 2 months... I don't think so it will be resolved so better don't go for Hitachi as the product is a multinational but it won't provide enough service.
One more tragedy thing here with the Hitachi is it didn't have proper or a standard technician. The technicians who were interacting with us (since starting I would have interacted more than 10 technician) are third party fellows who are not apart from Hitachi... Only once I have interacted with a person who is officially from Hitachi... That means they even don't have enough manpower and no standard or official technician with skill knowledge.
I have a worst experience since I have purchase the AC a year past. I have file complaint regarding low cooling but the complaint have not been solved. A person who came at my doorstep did say "mam your AC has a problem and we can't solve the issue till we do not get order from the head and accepted that this was a defective set which is at my home set", but then too after so many complaint and one year warranty my problems were not solved. Nor your service was up to date nor your customer service executive give us a proper respond. I would not give one star. Also the experience rating this bad is your service. Hope after this you look to matter and take care of your customers. Otherwise there are many other company in market who provide better services at least than your company. The persons who read this is a humble request. Never go to purchase from this company as it is not satisfying the customers.
Company is selling defected ac, and take repairing charges even the product is under warranty. A split air conditioner of Hitachi was purchased on 3.4.17 from Kaura Electronics. The above ac did not work after its installation and so many complaints was placed at your customer care telephonically as well as through emails. This time the company charged me rs. 600_ (even the ac is under warranty) for its repair which was also unsuccessful. As the device was defected / not working from the first day of purchase and the same thing was intimated to you and dealer, yet neither you nor the dealer took responsibility to Replace the defective ac. Please make arrangement to replace the ac and refund the unauthorized charged amount to me.
Hitachi is one of the worst company as far as consumer services are concerned. They do not care about the servicing of the product even if it is in servicing period. Once the service period gets over they will start calling you to renew it. They will take you in confidence by giving you X number of free services. Once renewed they will again show their true colour. Strong recommendation: Do never buy any Hitachi product.
Hitachi sells defective and fraudulent products. Not trustworthy. Purchased-: Hitachi split ac model 6000051544 hitachi waza3200i RSD318EAEA INV 1.5 T 3S. Date of purchase -: 17/06/2017 Shop-: EZONE BIGBAZAAR GIP MALL, NOIDA, SECTOR-18 First Complaint -: 17062207429 dated on 22nd June, 2017. Complain details-: PCB Board was faulty and replaced after fews after complaining. Second Complaint-: 17070902926 dated on 9th July, 2017. Complaint details-: SAME AS FIRST. PCB Board last time replaced is again proved faulty. Third Complaint-: Same as second. PCB board is again faulty. The nature of fault is consistent even after repairing. Please don't purchase Hitachi's products. It is not trustworthy. It has poor service. It harasses customers mentally and physically.
Brought the highest model of Hitachi AC in March 2017. The remote controller is not functioning since April 2017. We made several complaints through customer care, had heated talks with managers, written several emails but all in vain. The service department has turned a deaf ear towards the customers. Had it been a typical high tech complaint the delay could be understood. The company had to provide a simple remote controller which they are selling with every new AC. Every time we made a call we got the reply that the part is not available. If the part was not available how could they sell new AC. The part was always available for new customers but why provide the same to someone who has already paid. The company will not be able to sell a new AC if the remote is provided to an existing customer.
HITACHI AIR CONDITIONERS was once upon a time, a reliable product. Three years ago we purchased a 3HP reverse cycle. It has just blown up. We have paid for the fan to be replaced and still not working. The contractor told us that as from 3 years ago Hitachi moved its assembly line to China. The contractor said so many problems now as the Chinese are renown for cutting corners and leaving bits out or putting in a sub-standard part. He said if we want to get another air conditioner get a Daikin they are made in several countries, but get the one made in Japan. ;-( Wish we knew this before we spent $16000 HKD on this pile of rubbish.
I had purchased Hitachi Split AC with below details, Hitachi Split AC -1.5 Ton, 3 Star Model No. RA4317 KWD (with Kit). Sr. No. ID4 / OD4. From M/S Saraf Cooling Company limited (122/1/A-2, Sarojini Nagar Kanpur-208005) on dated 04.05.2017. Supplier (M/S Saraf Cooling) charged 1000 INR for AC installation fees which was inclusive in total bill amount 32000 INR. Supplier had sent unauthorized and untrained professionals for AC installation.
Total distance b/w indoor and outdoor unit is approx 9 inches. After 6 hour of installation time, they broken outdoor unit valves due to over tightening due to which gas gets leaked from AC unit. I purchased AC in month of peak summer during now after lot of phone complaints and reminder no action has been taken by the company till date which is very disappointing. Thereby I request the company to change the complete outdoor unit which is breakdown due to Negligence in installation of company personals for which I suffering.
Regarding my purchase of air condition split Hitachi RAU514AWD 1.2LTRS and complaint number **. Their customer care is fraud and they had told to replace gas, later their own person said it’s a circuit error and needs to be replaced, I am surprised right after warranty period after 20 days, the AC had issue. There was a cooling issue from past three months but they don’t believe customers and has given an absorbent quotation for 3500/-. Locally this is getting repaired at 850/- Rs. Check with their customer care, they are so very rude to talk.
I have contact on Hitachi customer care and complaint about some problem. 1 week after, 2 week no action. Again one month no action taken. I complaint on 18/5/2017 and today is 3 /7/2017 No technicians come. I have call 10 times and they are saying today technicians will come. I was irritated and asked them to "talk to your manager," he also said, "Sir today technicians will come." So immediate action must be taken your if company technicians not available then why they sell this product and this was the worst customer care of bad Hitachi company I have experience so you must take some immediate action. This is not my request, this is my order.
I bought Hitachi 1.5 T window air conditioner last month. Supposedly a premium product at premium price. But the fact is quite the contrary. I had a horrible experience. The air conditioner is not working right from the first day. After complaint the technician checked and intimated that the gas had leaked! This is the state on installation! I bought for immediate use at the peak of summer. Since I had to proceed abroad I requested them to attend to the complaint after my return. On return I lodged another complaint. No one turned up for two days. On checking I was told that the complaint had been closed as we didn't respond to their calls on mobile. A blatant lie as my phone was always on and in good signal coverage. I have again lodged complaint. No response yet.
Friends, Hitachi is one of the worst service provider. My advice is Never buy Hitachi. I will Never recommend anyone to buy this product as it is a complete waste of money and your time and peace of mind as well. If anyone from Hitachi management is reading this review, I ask you to take your damn air conditioner back and you don't even need to return my money as well. I intend taking other actions including going to court to teach you a lesson as my aim is now something else. Just clear my window so that I can install some other AC. Totally insensitive and unprofessional management. Even one-star rating is too high for them. Request anyone planning to buy Hitachi to think ten times before going ahead as it is only likely to give you mental trauma.
I bought Hitachi 1.5 Inverter kashikoi AC with 44000. I totally disappointed with product, it's stopped working after just 1.5 Month. Remote not working. They said PCB problem. They exchange PCB after 10 days. This Time AC is totally stop working. And they said us to 10 to 15 days have to wait for replacement of indoor. I totally Disappointed with this. Please someone has to take an action. Very very bad Product.
If someone thinking to buy Hitachi split ac, please choose another company because ac after 6 month not cooling properly and the service provider guys not given the satisfactory services. They are charging unnecessary cost of gas INR 3250/-. And also charging INR 600 /- for small rubber. I understand cost if the ac is working properly. After all I have bad experience with Hitachi split ac. So please requesting you don't go with the Hitachi. Just waste your money and valuable time. Worst... worst service. I am suggesting you have another company ac. Voltas split working is good and also cost is too much less than Hitachi. Service also very good. Using after two years there was no complaint with Voltas.
I bought a Hitachi Split 1.5 ton AC from Ezone. Problem started after I paid the money. Delivery took almost 3 months as Ezone first sent a wrong product and then mentioned that the bought product is coming from Hitachi factory in Gujarat. Post delivery, the person sent by Hitachi for installation had never done an installation earlier and was experimenting. It took the person 6 hrs and the installation was a complete failure. After multiple calls to their customer service, finally got the installation done in about 1 month time. Quality of technicians sent by Hitachi is below par and does not justify the premium pricing for the product. When I asked for a product demo, they sent someone who had probably never done a Hitachi AC demo earlier. Keep on asking for the manual.
Hitachi never sent anyone to service the machine. After multiple calls a technician arrived and mentioned that the coolant pressure is low and needs to be increased for which I had to pay Rs 1200. All this pain for buying a premium product and paying a super premium price. Never again will I buy a Hitachi product. Absolutely wrong priorities, mismatch between advertising and on the ground experience, inexperienced customer service and useless management.
I have 2 Ton Hitachi window AC and its Dc fan motor was bad. It took me more than a month to fix it. I registered a complaint on 18602584848 and after 12 follow ups and 5 days the technician arrived just to inspect. Then they took 12 days for the motor that too for ₹8590. I appeal new buyers not to go with HITACHI. Prefer cheaper ones instead. "NAAM BADE, DARSHAN CHOTE".
We have purchased new AC on 15.5.2017 but now it's not working. We have done complaint regarding the same. They have visited also but as per Hitachi engineer outdoor unit is faulty and they are saying it will take 3 to 4 days to resolve it. We have installed this AC in our office in customer care department where 11 people sitting is there. It's a total loss deal.
If anyone planning to buy AC please not buy Hitachi. Worst service provider and lots of problem in service as well as AC. I have purchased 3star Hitachi AC, lots of problem started. Within six months AC stop working. After 50 calls they responded then visit a technician but he is not able to resolve the same problem and not able to find a fault. Within 6 month ac gas has leaked. Hitachi is one of the worst service provider. Never buy Hitachi. Instead of this buy Blue Star.
We bought a Hitachi Split AC (1.5) I-clean which costed us almost 50,000 rupees. We decided to buy Hitachi thinking it to be the best among air conditioners. After installing it in my clinic, we started having problem within 6 months. There is no cooling even at 16 degree. Initially they replaced gas or whatever that is. After 2 months again the same situation... We have to call them at least 5 times for them to send their Technicians. Again refilled gas as they said it was leaking and they have fixed it. Again after a month the same condition. Now they say the area where the outdoor unit it placed is not correct and needs an open place. Hitachi people only had decided the place initially to keep the outdoor unit... Which now they are saying isn't good. Again for Re installation, "From one wall to another". We were charged Rs 4500. I will Never recommend anyone to buy this product which is a complete waste of money and later your time as well.
If anyone planning to buy AC please not buy Hitachi, worst service provider and lots of problem in service as well as AC. I have purchased 5 star Hitachi rau518hud AC, lots of problem started. Installation is not done properly, within one week AC stop working after 150 calls they responded and change PCB. Within 6 month has leaked I have to pay 3000 for that. Every time they visit charge rs 350 and send message no money is charge. Hitachi is one of the worst service provider. Never buy Hitachi instead of this buy Volta's.
Hitachi expert review by ConsumerAffairs
Founded in 1910, Hitachi is a Japanese technological innovator specializing in information, telecommunications, electronic systems and more. Among its many product offerings, it has a Smart Life & Ecofriendly Systems unit that manufactures high-tech air conditioning units that are available in some countries, primarily India. It also manufacturers HVAC systems for large industrial corporations.
World-renowned company: Hitachi has made a reputation as a worldwide leader in technological innovation, ranging from semiconductor processing equipment to medical electronics and power tools. Its Smart Life & Ecofriendly Systems unit, responsible for air conditioners, benefits from its many technological advances in efficiency, sleek design and system performance.
Air conditioning options: Those who do not have a complete central air system will appreciate the many offerings available from Hitachi. You can choose from inverter split air conditioners, fixed speed split air conditioners or window units depending on your needs.
Size and output: Hitachi’s inverter air conditioners for wall use and split air conditioners for window use come in several sizes and capacities. Choose from 1.0, 1.5 or 2.0 tonnage capacity, several dimensions and multiple design aesthetics.
Smart technology: Hitachi air conditioners feature a variety of proprietary technological settings and modes, such as Cool Mode, which sets the room to the optimal cooling setting for outdoor temperatures of 22-46 degrees Celsius; Dry Mode, which reduces humidity in the air; Fan Mode, which circulates air while using less energy; Kaimin Mode, which cools the air without producing a chill, thus conserving energy and DigiLock, which allows you to control access to the unit with a password.
High profile clientele: Hitachi’s commercial and industrial services have put them on the map and they are responsible for air conditioning in high-profile corporate offices like Siemens and BCCI; auto showrooms for Audi and BMW; McDonald’s and Pizza Hut restaurants and more.
Best for: those who need a split or window air conditioner, particularly in India and industrial or corporate clients interested in complete HVAC systems.
Hitachi Air Conditioner Company Information
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