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Poor follow up of service of AC. Spare part not available. Also complaint being closed stating that customer could not be contacted. Water tray was the part. Chennai is the location. Hitachi service needs to be enhanced thoroughly.
Please do not buy any Hitachi air conditioners. The service is poor as even after 20 days we await a technician to figure out what is the fault in the split AC. The product is just bought few months back and already 2 technician have visited. When contacted to customer service they said that the case was closed. I don't understand how come when I informed them that the product still not working. They believe their technicians more than the customers I guess. I have given a fresh complaint again so that a new person comes but the same team comes again and again. I guess they fool people. Please buy O-General or Carrier henceforth.
I find it good and best product. Sophisticated, one most comfort, easy to use, so affordable. I recommended you to buy this. Good enough. Best quality. You will like it. So best of product. I like it most.
We have 30 Nos Hitachi ACs installed in our premises and there are lots of problem in ACs. For repair and maintenance we did a service complaint online to Hitachi customer care. On this request Hitachi technician visited our site and inspected the problems. But after inspection there is no proper service provided to correct the Air Conditioners. Hitachi service partners are not timely replying. Such type of services are not expected from Hitachi. If any of the Hitachi customer care reading this reply kindly instruct to your technician in Betul (M.P.) to provide proper services to customers.
I purchase Hitachi Kampa Inverter AC from Hitachi HLI Home Solutions. It stops suddenly. So I raised a complaint. Nobody response to me even after the complaint. I just got message and I call the service fellow. He came and told me to order spares. I ordered it and even after one month not able to receive the spares. The worst things is that I daily call the service center toll free and they always answer me that Service Department will contact me soon. Until now, I am waiting for the service person to call me and gave me proper feedback. Also, I received A.C. which is having warranty period ended before 8 years. That is also strange. Also, today I came to know that Hitachi Kampa Inverter AC are very less in the market and that's why spares are not received. Is it feasible to provide the PCB repair from an Authorised Service Center?
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I purchase Hitachi Kampa Inverter AC from Hitachi HLI Home Solutions. It stops suddenly. So I raised a complaint. Nobody response to me even after the complaint. I just got message and I call the service fellow. He came and told me to order spares. I ordered it and even after one month not able to receive the spares. The worst things is that I daily call the service center toll free and they always answer me that Service Department will contact me soon. Until now, I am waiting for the service person to call me and gave me proper feedback. Also, I received A.C. which is having warranty period ended before 8 years. That is also strange.
I purchased Hitachi split AC on July 18, 2018 and there is some problem in AC. I register complaint so many times but still no action is taken and automatically my request is closed down without any technician visit. Technician number: ** (Dev **, Kaithal). Very bad for Hitachi and very shameful for Hitachi team...
Most inefficient and unprofessional company. I installed VRF AC unit in my company. Within warranty period there was technical fault. Company said we will charge for the gas. It costed ₹26000. My unit was off for 12 days. Under pressure I had to pay. After warranty was over again broke down. They said, "We will not give service until you pay ₹70000 as AMC." After negotiation it was repaired. Again unit stopped 17 days. There was no response from Hitachi team working. They are blackmailers. Most noncooperative staff. After paying through my nose it was repaired. I want this review to reach the chairman of this company how your staff is working. I totally advise not to buy Hitachi product.
I had very bad experience with Hitachi service in Hyderabad. My Hitachi AC got break down in month of May 2018 and Hitachi technician visited for service and without fixing the problem he just closed the ticket. Service technician informed some issue with board and he will change it. But after 1 week of waiting there is no response from anyone of them. The worst part is they will never bother about customer, I'm not sure why they sold the products without proper service and responsibility.
Hitachi service is the worst in the world. Please don't buy their products. They will screw your product and will make you suffer with their poor skills and bad attitude. Just go for some other brand, I'm sure it would be much better than Hitachi because they are the lowest level of service one can have. They just don't have any customer service. It's pathetic product and services. Poor cooling and in fact no cooling even after gas refills. Don't waste time and money on this brand.
I have purchased (1.5 Ton Hitachi Split Inverter AC 518CAEA with R-410A Gas) from Great Eastern Appliances Pvt. Ltd. on 2017 February. After Installation, The AC is working as per Normal speed & not provided high cooling & slowly the cooling is decreasing. However we think it is because of Inverter Technology and will provide the normal but electricity saving cooling. Our Electricity Bill is also coming at high. We take our every steps positively with the company still we purchased an Inverter AC not an ordinary AC, did AMC immediately with the end of the warranty for getting better service, Bought a Voltage Stabilizer from Hitachi company. But what we got still now. Only pathetic services.
Hitachi Company tied up with a Servicing company named "Temperature Control". Every time we call Hitachi they send technicians from Temperature Control. That company every time charging us like at the time of Installation took Rs. 2650/-, then gas refilling Rs. 2750/- instead of AMC done for Rs. 2124/-. The First problem arose within warranty period when the cooling system is totally down and the technician came before one month of ending warranty period. That time he refilled Gas without anything charge. The time was Winter period, so we not using machine, then at the time of Summer when we use only one month or less, the same problem arose again and now we paid for Gas Charging Rs. 2750/- (with the warranty of 3 months for gas charging).
We are not in Material AMC so we needed to pay that money and we thought the problem was solved, Technician also said that now there will be no problem. But within one month the same problem again arise. "NO COOLING". We are suffering very much in this warm temperature and my parents who really needed AC in this high warm temperature, also suffering.
I have talked with their customer care executive repeatedly, escalated the matter to management level (Complain number is ** which I raised on 13th August 2018 and the escalation number is **), After that Technicians came twice, they both told that the problem (Minor Leakage which is not founded) should rectified at very first stage and told now I need to pay them Carrying cost of Rs. 750/- for carrying my machine to the workshop as well as another extra 750/- or 1500/- for leakage repairing, they are not sure about the exact cost.
My question is how can I trust that company who is already took money twice from us without solving the problem. If the problem is detected at very 1st stage we didn't need to pay anything. So, what is the guarantee that They can solve the problem permanently this time. Why Hitachi company has not own servicing Center? Why they depend upon 3rd party servicing center who provide bad service intentionally, unprofessionally.
I request you to repair the air conditioner at the earliest as such the delay in the repair is causing inconvenience to my family and myself, any health issues suffered by my family and me, due to non-availability of the air conditioner considering the fact the weather is quite unfriendly, you and your company would be responsible for the same. Nothing more to say, only expecting quick response from your end.
I bought Inverter AC 1.5 ton on 23 March 2018. Till now I got the problem 2 times. Last time I had complained about PCB on 16 July 2018. Till today they not fixed the problem even I called them more than 12 times. On 9th June I got the same problem and they fixed on 26th June 2018. Within 4 months I used this AC 2 months. The service support is third class. I will not refer to anybody.
I purchased Hitachi but every year it creates problem, every year I have to change my coil which is very costly. So I request to all don't purchase Hitachi AC. I'm very disappointed with Hitachi. Will advice to everyone not to purchase Hitachi.
Poor product quality when compared to its peers. Poor cooling system and is much poor compared to Air conditioners of its budget and even less than it. Servicing is just not acceptable. You will end up losing lot of money because of some cunning technician who will use your goodness to manipulate you and suck away extra bucks. The most frustrating part is to see them indulge in corrupt practices, for example, one technician came to reinstall my AC and believe me he screwed the entire installation and charged me nearly 6k.
After he messed up the Installation, I requested them to correct their own blunders, they first of all made me follow up for a month and then asked me to pay for some errors they made and otherwise denied to serve. The people who are allocated in the customer care center are extremely poor quality people who lack basic courtesy and they are just not equipped and trained to talk over a call also, forget about the service and information. Technicians are next level of useless people who are actually third party service centers with which Hitachi have tie ups. They are literally dumb people and have no sense of their brand reputation, forget about the customer satisfaction.
Now note that my review is based on some great patience to see Hitachi guys performing, but now I realize it's not some poor skill alone that makes me feel disgusted with Hitachi Air conditioner products and services, it's at a high level of comfort in market and have lost all pulse of the customer and quality. Overall I would urge you not to buy any product and services from Hitachi!! They just don't deserve it!!
Pls if anybody listening, Hitachi is a bad company, they are making people frustrated from their products and services, why after so many complaints from consumers they are still allowed to sell their products. It is a request. Pls take action. See how people are complaining, I am going through the same situation, They are as worst as any company can be. How can government allow such companies to sell their products and fake services in the country. After selling their products, they will not listen to your complaints. You will have no option left to use abusive language which is not good. But they force you by not receiving your calls and give fake commitments. They are not coming to repair my AC from last two weeks... and giving fake commitments, they don't even bother, every time new phone nos. They are really impossible. Nobody can tolerate this...
@hitachi never again. Feel like throwing the AC out of the house. Very bad experience till now. Mine is 2 months old AC 1.5 ton window. No cooling at all. Have raised several complaints but no response. The technician also declared that there is gas issue but they are not taking any action. I want my ac to be changed or my money back.
I purchased the window WINDOW AC - 1.5TR HITACHI KAZE PLUS - RAW518KUDZ1 With one-year warranty for machine and 5 year warranty for compressor. Unfortunately, the compressor is out of order for last __ weeks, I complained about the same. After some days on two technicians visited my place to handle the complaint as they were supposed to, but they simply told me that the compressor is needed to replace, which I already know and mentioned in the complained already, they charged me Rs. 500/- as a visit charge for nothing. After that Hitachi closed my complaint by remark- “customer denied paying” but I have receipt that I paid to him.
Again, next they came along with the compressor to replace with the old one but with the condition that I will have to pay extra for the capacitor and the gas charges and second visit charges again for the same complaint. I was disappointed with all this, I am being forced to pay for all that which got damaged due to faulty compressor under warranty period. However, I simply told the technician to just replace the compressor. Rest I will get done from vendor. But the technician refused badly and asking me to charge two time visit charges for the same query and gas charges. I was got shocked when I got to know that my complaint has been closed without resolving it and without my concern. I was already offended by technicians misbehave and this added worse. I enquired lot but no result, finally I was left with no choice except launching complaint in Consumer court that reference number is **. Still no response.
I have purchased Hitachi 1.5 ton 5 start split AC, AC have not completed two years, but water is freezing on indoor unit, also support person come and blindly say, "Gas is finished. You have to pay approx 3-4k" and took the 500 rs fees. Very worst experience. Please spend some money more and purchase some good AC like O General etc. Also shopkeeper had suggested me to not to purchase it but only due to name of Hitachi I have purchased. Wastage of money. Really I am totally frustrated. And Hitachi support has making money only by making fool.
I have renewed AMC contract in the month of April-2018 for my Air conditioner. This Air conditioner gone down in the month of June-2018. I lodge a complaint on 10/06/2018. I was surprised to know that call was closed without attending, after that I again lodge a complaint on 13/06/2018. Now the call has been attended on 15/06/2018, service engineer has reported that condenser need to be replaced on paid basis. For which I have immediately confirmed that I am ready to pay towards replacement cost of condenser (despite my AC is covered in comprehensive AMC). It was told that condenser will be replaced latest by 20/06/2018 but nothing has happened till date.
I have received call from all of the senior officials from HITACHI but my AC is not repaired till date. In the view of above, it is clear that these MNC companies like Hitachi is also like another east India company, they are just sucking hard earned money of Indians and not interested to provide the services. I must say that it is always better to purchase AC which are “Make in India”.
We purchased AC (Inverter AC Split 1.5T) just one month back and it's quite noisy. Hitachi claims that inverter ACs are NOISY by design. It has been rather frustrating experience. I have been visited four times by their engineers after escalation to their MD and Global MD but no resolution yet.
I am from Aligarh, bought a 4 door refrigerator, with inverter technique, 670 litres capacity from local shopkeeper and totally disappointed with Hitachi company service. We called for a complaint as our refrigerator was not working due to some issue. When it was checked, we were told that the PCB of a panel need to be changed and since it happened after 1 year of purchasing so we were charged Rs.500/-.
They told us that new PCB would be of Rs.10900/- and in front of that too much costly refrigerator, we agreed to get it repaired as soon as possible... And that too when it was the time of June days (worst summer time). But nobody came for the service till date even after of reminding so many times, MOREOVER in spite of understanding our problem, they just IGNORED us and STOPPED to RECEIVE our call... Is this the courtesy of this brand towards their customers? I will never ever recommend anyone to buy any product of Hitachi.
Recently I bought a Hitachi, split, 1.5 ton, inverter, 5 star AC. Performance of this AC is worst among all the ACs which I have at my office and home, rather, this is the worst I purchased in my lifetime. However, I was told at the time of purchase that this is one of the best AC, so I was charged heavily, with a claim that it is PERFECT AC; but now VERY LITTLE COOLING, years old Voltas AC performance is far far better than this AC.
I am from Sitapur district U.P. & buy a 2 ton inverter split ac 5 star rating from local shop M/s Vinod Enterprise Sitapur on 07.06.2018 & totally disappointed with Hitachi company as they don't give their service centre to trained staff. They hire 3rd party to install ac & they don't have no experience. From the first day cooling was not effective.
They do installation but they don't insulate pipe properly by which leakage was held in my room. They claim that filter was clean automatically when you push button on remote & when I complaint after purchasing the unit within a week their idiot technician told me the filter is jammed that's why cooling is not proper but I don't think within a three days filter are jammed. They are not trained & I am totally disappointed with Hitachi company & waste my money to purchase this worst company ac. I make mood if they not solve my issue within a week. I go to consumer forum. Never buy any Hitachi company product as they don't give you proper service.
I have two Hitachi AC. One is 1.5 window AC and another is 1.2 split AC which is just one year old. The first one is very noisy and the second one has stopped cooling. Now I feel disappointed of buying this brand which I thought will give me value for money.
I called up customer care on 05.06.2018 as my split a.c. (01 Ton) was not working. I got a complain No. ** against my registered number **. Next day evening it was checked and told me that PCB is to be replaced (I was charged Rs.500/- as it is more than one year old.) and app. Rs.5000/- for PCB will be charged when replaced. I agreed... Till date nobody appeared from the service centre despite the repeated reminders. Every time alternate mobile number is given for further query as they do not know when will they get the required spare part from the warehouse. Customer care is very sure to get it done tomorrow which never comes. I had the impression that Hitachi is number one brand in India and I am sure now that it is no brand in India. Nobody is bothered how you are living in such hot weather. Can SOMEBODY HELP ME IN THIS REGARD???
Hi friends. I am sharing my experience with you which are very very very sad. We purchased Hitachi a.c (d.c. inverter ) 3 Star dated 17/05/2018. Now date 27/05/2018 at 44000 at Keshav Motors Kothagudem Telangana when we installed water leakage from indoor unit. We called more than 100 time to Hitachi customer care services no **. They always says technician will solve the problem but no technician Could. One technician came. He opened every part. He finally said board has a problem so in my family every one disappointed. Children are suffering a lot... Worst worst worst Company. Don't purchase and don't fell like my family.
My Hitachi split AC (I have purchased 4) stopped cooling. I called customer service to inspect and repair. The verdict given was oil has got into the gas pipe. The gas and oil had to be removed, gas and oil replaced in separate pipes. Maintenance done, the AC is not cooling. I paid Rs. 2750 for the service plus Rs. 650 for the visit to diagnose the problem. I wholly endorse other customer reviews of this product and service. Not worth buying this AC brand.
Pathetic! ** The number given to call once the Hitachi AC is delivered. Please don’t waste your time calling, cause they will never answer regardless of how many hundred times you call. In fact one time the person even disconnected my phone. Finally the lady picks up the calls (most likely by mistake) and has the courage to say they never pick up the calls as it’s always ringing. Must be by tons of customers like me calling. So if you bought a Hitachi make sure the phone is with you 24x7 and you answer else you’ll never get the AC installed. If you are in no hurry to get it installed then buy a Hitachi and don’t bother calling them cause they will not answer!!
I don't recommend anyone to purchase any Hitachi product. Their after sale service is worst. I called for Hitachi AC service a week back. Till date no one has turned up. Thrice I called them and each time I called them the customer care executive said, "We will put in reminder and your complaint will be attended to on priority basis." Then I called them today i.e. Wednesday, customer care executive told me that by evening someone will be at my place but till now i.e 19:00 hrs no one has come. Now I cancelled the installation request from my end. They seem to be more interested in Ghar Ghar Ki Mahabharat rather than solving customer woes.
I have purchased HITACHI split AC on 2013 and after 5 years it is for no use. There is no after sell service directly from company. All 3rd party technician who are not qualified will come for repair the problem. Buying this company product is just waste of money. Please don't buy this company product and help others to save their money. If you have plan to throw you AC after 5 years buying HITACHI is the best choice.
Hitachi expert review by ConsumerAffairs
Founded in 1910, Hitachi is a Japanese technological innovator specializing in information, telecommunications, electronic systems and more. Among its many product offerings, it has a Smart Life & Ecofriendly Systems unit that manufactures high-tech air conditioning units that are available in some countries, primarily India. It also manufacturers HVAC systems for large industrial corporations.
World-renowned company: Hitachi has made a reputation as a worldwide leader in technological innovation, ranging from semiconductor processing equipment to medical electronics and power tools. Its Smart Life & Ecofriendly Systems unit, responsible for air conditioners, benefits from its many technological advances in efficiency, sleek design and system performance.
Air conditioning options: Those who do not have a complete central air system will appreciate the many offerings available from Hitachi. You can choose from inverter split air conditioners, fixed speed split air conditioners or window units depending on your needs.
Size and output: Hitachi’s inverter air conditioners for wall use and split air conditioners for window use come in several sizes and capacities. Choose from 1.0, 1.5 or 2.0 tonnage capacity, several dimensions and multiple design aesthetics.
Smart technology: Hitachi air conditioners feature a variety of proprietary technological settings and modes, such as Cool Mode, which sets the room to the optimal cooling setting for outdoor temperatures of 22-46 degrees Celsius; Dry Mode, which reduces humidity in the air; Fan Mode, which circulates air while using less energy; Kaimin Mode, which cools the air without producing a chill, thus conserving energy and DigiLock, which allows you to control access to the unit with a password.
High profile clientele: Hitachi’s commercial and industrial services have put them on the map and they are responsible for air conditioning in high-profile corporate offices like Siemens and BCCI; auto showrooms for Audi and BMW; McDonald’s and Pizza Hut restaurants and more.
Best for: those who need a split or window air conditioner, particularly in India and industrial or corporate clients interested in complete HVAC systems.
Hitachi Air Conditioner Company Information
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