Guardian Protection Reviews

We've been pleased with Guardian Protection Services. No issues and I appreciate it. Yesterday we had power outage and the system alerted us. It read no power in our home and it's a nice feature. I'm happy with my experience so far. The sales representative has been easy to contact and the installation team showed us how to operate the device and cleaned up after themselves.

Right now, I have the service for burglary. I have requested smoke detection and carbon monoxide, and that would be taken care of this week. The sales reps were very nice. The young man who installed the system was very helpful and walked me through it step by step.

Guardian Protection salesman who came by did a very good service and was on time. Also, the installation team did a fast job and everything went well. The service package I got has been very good. It's a great product and so I’ve signed up with them for four years. Having it takes a lot of worries off me especially since I’m away from the house a lot.

Initially had Guardian Protection Services installed when I bought my home. Signed up for what I thought was a 5 year contract. Contract ended in February, I called in April to cancel services, was shocked to learn that my contract had been auto renewed because I did not cancel before the period was up. At that time, Guardian told me my contract had auto-renewed for a year. I agreed to continue the service for that time period but reiterated that I planned to cancel my account at the end of it. Fast forward to August and I received a welcome letter from a company called Monitronics Security. Apparently Guardian had sold my account or merged with/got bought by this new company, which now had my account. I called Guardian immediately and was told they didn't have my account and couldn't help me. I then called Monitronics Security and was told my account still had 54 months remaining on it, so they decided to renew me automatically for 5 years!

Our issue was finally resolved but not without additional inconvenience. The second technician was excellent and the second/third (whatever # it was) customer service person demonstrated what one expects when calling for "service." But getting to these people that took appropriate action was an arduous task.

The people that we bought the house from had Guardian, and so we just kept the service package they already had. I discussed with their sales guy about adding another motion detector in our basement. He told me that it would be free of charge if I signed the 3-year agreement. Then when I scheduled a date, I thought they would come out to talk further about the system. However, it turned out the be the installation date. When the installation guy got here, he had no record of that negotiation over the phone. So I did not get my motion detector. They were not very informative. I did call them let them know, but I ended up not minding it because it was gonna be a pain in the neck to deal with it.

Guardian Protection Services came as a bundle with my homeowner's package along with the mortgage and house insurance. The package includes the home security and they also did my internal data ports, the TV hook-ups, and their 5.1 sound system. I got it for security and convenience. I was able to speak to them as part of my design session and we had two sessions where we discussed the options that I would be taking. We just finished the installations and everything went well. I have peace of mind now that the system is installed.

I bought the service provided and so far I have been happy with it but the salesman that sold this to me made promises he did not keep and there were 2 other people interested in this service but I did not give them the salesman name that was here. I told them to go to the website. I am not sure if they did or not but not happy with promises that are not kept just to sell a system.

I've had Guardian Protection Services for about a year and a half now, and everything has been good. I have the motion camera so that if someone breaks in, I have evidence. The person from the installation team was clean, very polite, helpful.

Somebody came to my door and told me about Guardian Protection Services. I already had an alarm with a landline, but I was interested in going wireless. It got my attention. The salesman was very polite and their installer was nice and knowledgeable. I got a camera and a fire alarm and I'm able to view my home and set the alarm off and on from far away. Then I was outside the United States two weeks ago and I was able to arm and disarm my alarm from overseas. I'm working a lot, so it's something that I can view and see when my children are at home or when they come back from school. I didn't have that before. However, I'm paying $93 for three months on my old alarm, but now I'm paying $53 monthly for the new one.

The Guardian Protection Services sales rep was very friendly because my dad who answered the door doesn’t really talk to people if they don’t come off friendly. He explained the kind of service they offered and how we could benefit from it. We got their basic sensor alarm because of prior experience with home break-ins. We also asked about the video but it wasn't out yet. The guy who installed it did explain the system once he was done setting it up but he wasn't friendly. He didn’t want to answer questions while he was setting it up. Nevertheless, the whole thing’s been pretty good so far. Though we haven’t tried it out completely, we’re satisfied with it.

Several hours after this posting I was contacted by Guardian. They agreed to renew on a month to month basis as opposed to the 5 yrs which I knew nothing about.

The previous owner of our house had Guardian and they were happy with the service so they recommended them to us. We have the carbon monoxide alarm downstairs then the alarm goes straight to the police when it goes off. The system was already there and it was part of it so we thought we might as well use it. Their sales rep was very courteous, very nice and helped us immediately. The person that came out to check the alarm and show me how things work was awesome and very efficient. It's been great and I'm very happy with the service.

Thank you for your swift and quick response. Your technician and management teams reached above and beyond to address our concerns. Please take a moment and commend your teams for restoring our trust in your company. Guardian will always be our first choice with providing our security needs for our home and business. Your company will always be Paramount in the security industry.

I got two of the keypads from Guardian Protection Services. I like the digital part, where the system's not on a phone line anymore. That's what really made up my mind to get this service. The guys explained the security system to me before they left, but I'm a hard learner. However, I'm trying to learn it. I tried to get out or come in. I got the system going and finally figured it out. So far, I'm doing real well and I like the system real well. The sales representative was very nice, knew what he was talking about, and was very good to explain everything, and that's another reason why I liked Guardian and got their service. The installer was nice, too, and he explained everything after he got the system installed. I was real satisfied with both of them.

I have 2 business locations that have Guardian services, both accounts have door lock options (most important reason why I signed with Guardian), and both having trouble after 2 months service starts. Signal and functions are always problem, so when contact the customer service, they said I have to pay for the new lock and tech to come out to fix. What a scam. They provide the poor quality lock for my businesses, and saying it's was due to the harsh condition where the door lock was installed, they know it's for business when I sign up for the service, now they are saying I must pay the door lock. As business, if you can't provide the service, then you are breaching the contract, charging me service that I didn't receive, and when I say I am going to cancel and switch to other company that willing to take care my problem, they said I have to pay for the remaining of the contract in full for both accounts. This is scam, stay away.

We had a security system at our old house and we thought having pre-wired speakers would be nice so we got Guardian's alarm system for the house and then speakers and sound system in the basement. The sales reps were very helpful and nice. The installers set up the system quickly and explained how to use it.

My system from Guardian includes the glass break, the two-way touch screen monitor, and two doors, and an app on my phone as far as being able to disarm and arm. The installer was also very nice, honest, helpful and informative. I'm happy with the system other than the fact that they said I was gonna be able to get a camera and then when they got here, I had told them upfront that I have satellite internet and the salesman said that’s fine. It can work but they said it'd be a sporadic camera. I was going to drop my monthly rates based on the fact that I didn’t have a camera, but I really wanted that camera. And now, I have to get one on my own and tie into my system rather than theirs.

We bought a KB Home and Guardian is the security system that’s throughout the neighborhood. I am extremely satisfied with it as of right now. It has the window break and motion sensors for the safety of my family.

We have been a Guardian customer for 15 to 20 years and I can tell you we have had great service. I tell people all the time that I don't know any other company that has a customer service, installation, and sales people that are more friendly and helpful than Guardian. The sales person that consulted with us for our first system and add-ins over the years just worked with us to install a system in our new home. I seldom feel like I'm being "sold" anything and always receive professional recommendation about new devices and my homes needs. I'd never use another security monitoring and installation company. If you wants great outside sales person ask for Dewey, there is no one better! All the techs are great too, customer service is unmatched.

I got security and fire alarms for protection and everything with Guardian Protection Services has been good. The installation guy was really good. He showed up on time and cleaned up after himself.

I live alone, and I like to feel secured in my home. I got the complete service package from Guardian. I also got the medical alert. So far, I'm very satisfied with the service. The salesman was very friendly and courteous, and I felt comfortable. He also installed the system. He answered all of my questions and explained everything to me and also took all his hefty boxes with him. He shook my hand and thanked me. It was a very nice experience.

Guardian Protection Services duplicated the features that I previously had with Monitronics, plus I got a window shatter and update of the system. When I called David, the sales rep, he answered the phone right away. So far, the service is good.

I've been a customer for a couple of weeks now. The sales representative was very cool, talkative, and descriptive of the details of how to work the system. Everything went great. The installation team did good, however, they put a wrong outlet in the wrong place. They said they’ll come out and remove it and put the right one in the right location. Other than this, I’m loving Guardian.

I heard about Guardian through my builder, Ryan Homes. I got their security system. My interaction with their sales representative was okay but they were not clear on what they are selling and I'm not able to get more information from them. What they were talking about was different from what I was seeing. I would suggest that they have a clear idea about the products, how they work, and if those things are workable to the customer or not. That makes it easy for the customers to understand more. Their installation team is good too but they are still installing on my house. One time they came to install the security system, another time for some other stuff. Oral communication is good but they're taking more time than I expected.

This company has one goal, and it doesn't favor you as the client! Guardian will entice you to buy into their long-term contract in order to save you in monthly payments, etc. Guardian's long-term contracts only benefit Guardian. My family and I recently went through some major life changes, which include work, housing and financial changes. We used Guardian for 3 years prior to this happening. When we called Guardian, they said leave the equipment at the house we were moving out of and they will come hook us up at the new house. We had to "freeze" the account for several months until we found a home. We called Guardian to get hooked up again, and they want $400 to hook back up! I am basically paying for new equipment.

I’m a widow and I’m all alone. Then one night, somebody came and beat on my bedroom window, which scared me. So when I've seen Guardian Protection's advertisements, I decided to call them and got their security system including a little camera, two smoke detectors, and the necklace. I’m very satisfied with the services, so far. I had to get used to it, though because sometimes I forget to turn it off when I open the door. I appreciated that their sales rep was very nice, answered all my questions and was very upfront with everything. The installer was also very pleasant. Before he left, he showed me everything on the panel and how to use it, and he gave me some information to read.

Not happy. They lock you into a 60 month (5-year) contract and then want charge you $1000 if you want to cancel early. And that $1000 is for a basic package not including any upgrades.

We wanted to update our previous security system so we got the alarm for somebody coming in and the fire alarm from Guardian Protection Services. The security system we had before didn't have the doorbell timer when somebody comes in which now is disconcerting, but besides that, the Guardian system has been fine so far. When we're down in the basement, if our backdoor is open, we don't hear somebody come in. So it's a good feature to have, though we have to get used to it. The salesman and the installer worked together and were very nice fellows.

At nighttime, I feel safer with Guardian Protection Services because there's theft going on in this area and I have three kids. The sales reps were really nice, respectful and did a good job. I was satisfied with the company. Their people were great. I told them my neighbor would want to have one, so they went over and installed hers.

Guardian Protection Services wired the alarm system in the house for the build. They set up an appointment to have a tech come out and speak to me about actually getting coverage for the house. Our package from Guardian included two video cameras, glass break sensors, and the standard monitoring of doors and windows. I've been happy with the system so far except for the cameras having a technical issue. They go off all the time just on overcast skies and drive me to nuts a little bit.

I have a burglar alarm from Guardian with additional features added onto it for the backdoor and garage door opener. The salesperson was very helpful and cooperative. And I've had two technicians out of the house who were both very diligent with their work as well.

So far, the experience with Guardian has been good. We got the door alarms and the motion sensor from them as a precaution since I've got some valuable stuff and we're getting used to the new house. The installation tech really seemed to know his stuff and what he was doing. He wasn’t intrusive in any way, and explained what was going on. He was a good guy and did his job very well.

I like our Guardian Protection Services fine. However, it went off last night. And I don't know if it was because of the storms or not. I got an email saying that it was disarmed from another location. I hope it doesn't happen again. If that had happened in the middle of the night, it would have scared the life out of me. My system includes the inside and outside cameras, also the medical, fire and police. I don't have the smoke detectors, though. I didn't realize they had those until the installer got here.

I love Guardian. We've had a couple of people knock on the door before they got here to do it, like ADT, but I liked their customer service. Guardian is a little bit smaller company and I don't feel like a number with them. The sales rep's very helpful, patient, very knowledgeable and I found him very trustworthy and honest. The guy who installed it was also great. I have windows, home monitoring and wireless and he took time with me to explain what was going to happen, what to do and the little bells and whistles that came with the system that I have. When he left I felt pretty good about hitting wrong buttons or whatever. So I'm very happy.

I've been with Guardian now for about 15 years and so far I'm very satisfied. I've kept them all these years because of convenience.

I first got a letter in the mail, and then the sales rep from Guardian Protection stopped by and discussed their service that day. He was very nice, but he asked me a lot of personal questions like the password to my bank account. He left a letter to send to cancel ADT, and then he said he'd be back in 20 minutes. I started thinking, and I didn't like what I saw. I didn't trust them when he didn't come back, and I was afraid he was going to clean me out because he knew everything, so I cancelled and I haven't been reimbursed yet. I haven't used the system at all, and I still have the device for the heart that I hang around my neck. They investigated. He said he wouldn't come back because it was raining, but it had nothing to do with the rain.

Robert ** was the technician that installed the Security Force Inc home security. It is very good. All staff members have been helpful and answered all my questions. I really am glad I switched my Security to Guardian. Security Screen is easy to use and everything is working.

The installation person was excellent and very thorough. His explanations of the system were very clear, and he obviously cared about his job. It was also obvious he wanted the best for the customer. I would recommend Guardian to anybody.

We got the smoke alarm and detector from Guardian Protection Services, and we're happy with it. The sales rep was very helpful and courteous. He also installed the devices at home, and it went very well.

We signed up for the five-year contract, $49.99 with no maintenance fees - people coming out if something went wrong, and a new keypad. My wife was there when they did the installation. The one thing we didn’t like is the contract number that he gave us was his phone number. He didn’t give us an actual contact number. The only way I got it was because I was called to go over some finalizing stuff because I was the point of contact for the contract. So there was a lot of different things that were small things but in the end were a lot bigger to us.

Having Guardian's protection package sounded good so we signed up for it. We've had it since 35 years ago, got all features included in the package and it's been good so we haven't disconnected it.

I had Guardian Protection Services at my other house over 20 years ago, so I decided to get a home security system from them again. The guy who came to teach me everything was terrific.

We had Monitronics and I didn’t like it, so we went with Guardian Protection Services. Everything seems fine and we got a new control box.

The security system I got from Guardian Protection Services works all right. I set it and then when I come back, I turn it off. Their sales rep was very good and personal and their installation team did the installation well.

Got the basic security package from Guardian. Their installer was very good. He checked all the setup and it went very well. It was a straightforward installation.

I'm a quadriplegic. The main reason I got Guardian Protection Services' security system is because it has the push button for police, fire and first aid so that somebody will come on the speaker and talk to me because I can't pick up the phone. I'm satisfied with the service. I have no complaints on the installation or any of the representatives. The installers were very professional.

The representatives came to my house late when we had just finished dinner. They told my husband that they were updating our ADT machine. They left at 10pm and my kids were still awake. We ended up with a new home security which we did not want.

installed the sensors and on top of that offered a two months credit. Thank you, Guardian for stepping up.

Please stay away from Guardian Protection Services. They are very expensive as compared to their competitors. I wanted to discontinue their service but that was too expensive as well. Before hanging up, I was offered a "complimentary" service where they would check my keypad which was a bit loose. I did not want it, but he insisted and I agreed as it was free. He replaced the keypad and has charged $150 for the service which I did not even want in the first place. I hate dirty, cheap games that these companies play. I would give negative stars if possible.

The company was happy to take our monthly checks on time for the last seven years. But when we had a problem, and set a date for service before vacation, and confirmed the appointment, twice, the service person was not only a no show. He waited until the end of the day (5:30 pm to call) to say he "didn't have a part." HE knew that fact at 9 am. Every person we spoke to who said they would call back did not. Everyone said the right things and did nothing.

We had just moved into the neighborhood. A lot of times, my husband and I are very busy and not at home, so a little protection's better than none at all. The rep was very good in what he did and explained everything to us. He also made sure that we had a working system before he left. We have everything from Guardian Protection except for something that goes with the fire alarm button. We enjoy it, and we haven't had problems with it.

I've had Guardian Protection Services for a while and it's great. The installation team was awesome and they cleaned up after themselves. I'd recommend them.

My experience with the gentleman that came to my home was great. There was one issue. He didn't have the buffer on his truck to activate my camera service and I still have not received a phone call for someone to set up Saturday scheduling because the buffer was not on the guy's truck. Please have someone contact for scheduling. Thank you.

I would not recommend this alarm company. I have had several issues with their alarm system where technicians had to be called out. Each time they charged $50 per visit. Then I looked at my billing statement and see that I am charged $1 for a paper statement. Easy fix, right? No, in order to enroll in a paperless statement you must enroll in their reoccurring debit option. Why should I be forced into an automatic payment system, if I have one through my bank. I tend to wonder if this is legal or if someone has already challenged their policy.

For extra safety, I have the doorbell rings, the garage door and the three cameras from Guardian Protection Services. Craig was the sales guy and installer, and he's outstanding and very thorough.

Very professional, excellent customer service. So far good.

I had a two gigabyte system and Guardian Protection Services advanced it to a four. I was told that the towers for 2GB were going down by the beginning of next year and that it would not be working so we had to go with the 4GB. I haven’t personally done the test. They gave me some program that I can do by myself but I don’t really see it in my phone because it only shows when somebody has set the alarm. I also have not tested how the motion sensors are really working. I have problems with the panel and they did some adjustments on it and everything seems to be working now according to what we needed.

While we never had any issues with Guardian until we moved, it's become a nightmare. Since we had a great salesperson and installation initially I wanted to call right away when we moved to transfer our service. The salesperson on the phone was nice enough however when I received the contract via email for transferring it was over $1000 in equipment and installation fees. When we installed in our home previously it cost $250. Now sure, a bigger home will require a few more door and window sensors but certainly not $1000 more.

After waiting so long since I waited for Guardian to hear what I said. Guardian sent one of their techs to the house. They find out what Spectracom had done a bad job on the home alarm. I'm glad Guardian listen to me.

I do quite a bit of traveling and I’ve got two young kids and my wife at home. So we decided that we want to go ahead and put a security system. Our builder suggested Guardian. We got fire, police, ambulance, emergency contacts included in our service package. My point of contact, Eddie, has been really good. He never answers his phone but he’s always good about calling me back or sending me a text or an email. He’s just been very polite and courteous on the phone.

Guardian has an excellent system. Our service package includes three door sensors, smoke detector, motion sensor, and two keypads and it was the simplest package that offered good coverage for the main access points into our house. We did the system pre-build and our sensors are hidden versus on the outside of the doors. It's very simple and easy to operate, and I like the fact that there's an app for it so if I run out of the house and do something, I can click a button, it's armed and I've got that peace of mind. In addition, the sales rep explained everything such as what exactly would be offered with each package and what this service would cost monthly.

Working with sales rep was fine, he did a good job. We went to the office and sat down then we went through everything. So far, the service is so good, and everything is in good shape. I'd recommend Guardian to others.

John, the sales representative, was very good and helpful. He was an all-around personable guy. The installer was awesome, he was very knowledgeable. He helped us get the app on our phones and walked us all through everything. Their services have been excellent.

The nice installer from Guardian came to our business and he worked with us very well, so we didn't have any problems. The system was for business, not personal. We’ve only had it in for a few days but we're satisfied with their services. We like its features and everything else.

My daughter and son-in-law highly recommended Guardian Protection Services. This is my third security system but this is the only one that seems to do exactly what I had expected the other ones to do but didn’t. So far, I love it and I want it to stay that way. Their sales rep was very polite. He did everything he could to teach me all that I had to know about my alarm system, understood exactly what I wanted out of it and saw that that’s what I have. He even installed the whole thing. He was also very neat. If I had given him a mop and a broom, I’m sure he would have cleaned up. I would recommend him to anybody that has to have or wants a system.

When we were thinking about doing an upgrade to our system, a guy from Guardian knocked on the door at the right time. He was very friendly and was an all-around good guy. All the interactions were good, he answered all of our questions, and we got along and joked a lot. The installer was great too and he had all the answers to my husband's questions. It worked out smoothly and their service has been excellent.

I wish I had never let the guy from Guardian Protection Services in the door. I thought he was from ADT because he said he was here to update my alarm system. I did not know that he was not from ADT until he had the paperwork all done. It really aggravated me afterwards the more I thought about it. He talked me into ordering the heart monitor to wear around my neck. I wish I had never done that. I wish I'd get them to take it back. I'm 82 years old and it's a good idea for me to have one but it’s a pain in the rear. I live alone and if I pass on and die, I'll die. I won't wear it because I don't like anything around my neck and when I sit at my computer, it hits the computer keyboard. Instead I'll put the monitor in the drawer and leave it there. My payment also increased from $38.99 to $50.99. I just don't like the system. I wish I had never signed up for them.

I have the home security from Guardian Protection Services and I’m totally satisfied so far with their services. Their sales reps were polite and explained everything and answered questions. The installer was only one person and he explained the system to me.

Our experience with Guardian has been nice. I had a plan with another company, but with just a $5 difference on what I was already paying, Guardian offered the camera and medical alert. Those two were added and so far, I'm very satisfied. Their sales rep and installer were very nice. The rep came back the next day to help me switch to Guardian, which was a mess due to the people from the other company, but he got it done. The gentleman was efficient and fast and they all did a great job.

My husband's got Parkinson's. I then got him the medical alert system from Guardian, so that when he falls, he could get help. I also got the glass breakage and then the heat sensor. So far the service is great and I am so satisfied. It’s a little expensive though. I also loved the sales rep we dealt with as he’s fantastic and was all into the service. He really took me through so I understood everything and he was great with my dogs. Anybody that’s good with my dogs, that’s okay in my book. The installer was great, too. He was really sweet and went over stuff again to make sure that I understood everything.

Salesperson and Tech are very knowledgeable. Good job.

I used to be with ADT. Then a guy named Drayson came to my door and told me all about the features of Guardian. He took his time with me and made sure to let me know that it was part of GE, Guardian and Skyline. He explained the different packages and then we chose what would suit my needs. Then the gentleman called Tanner came and installed it. He's very kind, helpful and explained everything that he was doing step by step. He also wrote down quick instructions for me and went over the book and the panel with me. He set it up for every window so that it says what's open. He also added security for another door for me, which I had to pay $50 for. Then he cleaned up anything that he was working on and got rid of all the trash. I also have the fire protection added where he installed a fire detector that's hooked into the system and that's something I didn't have with ADT. And this system is wireless, whereas with ADT, it was wired.

When I bought my house in 2013, I did installed Guardian as our home protection provider and now I am regretting. We got 3 false alarm because of motion sensor. The technician who came here two times are inexperienced and he couldn't find out the issue. Escalated to customer service and they offered to send another technician. But why are they sending inexperienced person for the first time when we raise the issue? In addition, I asked what's the next step if the technician couldn't figure out the issue. They I can just bypass all the motion detectors... Is that the solution I should get from the customer service? I am seriously thinking of switching this to another one.

The Guardian installer was on point and installed our system pretty good. He was real nice and polite. However, I got a problem with the billing because the first people that sold the job came back to my door, took a picture of my debit card and said that they didn't receive a payment. It came off my bank card so I don't know why they didn't receive the payment. They said they will straighten it out and get back to the office people. They would send me a text either saying that they'd figured it out.

Fast and easy service from the day the services was ordered to when it was setup. Instructions were easy to understand and had no problems using the system.

My daughter and son-in-law wanted Guardian Protection Services for me and his mother. I got the doors, windows, motion and fire features included in my package. The installer was very polite and nice. However, he had a lot of trouble with his computer getting it all lined up and it took him a long time but other than that, the installation was fine. I've only had it for a day and a half and used it a couple of times so I'm still a little confused but I'll get it.

I have Guardian Protection Services for about a month now and I’m satisfied so far. The sales rep would call in every month and would check the system. The only thing was that I was under the impression I was not connected to the system. I noticed the other night when the lights went out the whole system goes out. The installation guy was a nice young man. He went around to the back and connected me to the ground system, to the lights and everything. Now we're attached to the lights. So when the lights go out my system is down.

I had a great experience and I'm very satisfied with Guardian Protection Service. The rep who came was great. He explained everything to me and answered all my questions. The installer was wonderful too. I've had the systems for many years, so I had a lot of questions and he was phenomenal.

I was contacted by Guardian Protection Services that I won the installment and everything for the service. The installer was nice and courteous, and told me everything that was going on with the installation.

I've known Guardian for a long time but we always had ADT and the only reason we went with them is because ADT wouldn't give me a good rate whenever we moved. My package includes security, fire and medical and I have access online through my phone. It's on my windows and all my doors and the installers didn't have to install because the house that I moved to already had the system in here. However, they did replace a couple of them and did a fine job. It was easy to request the reps to call me but it was very difficult when I try to call them and get a response. So it took a little while for me to be able to get in contact with them but they are willing to help out and I'm completely satisfied so far. I also have a couple of windows that aren't working properly and they were very prompt at saying they will come out and repair them so they're coming tomorrow, Friday, to repair them.

I like Guardian so far. I got the 24-hour security service and they're pretty good. The installation team showed us everything we needed but every time you open a door, this thing will tell you your door is open and I don't like that at all.

Company has the worse billing I have ever seen. I originally got a bill for $250 for the two months. I was behind and one day later I call to take care the amount and I was told by customer service that they couldn't give me any details because they had sent me to collection. After I call collection the amount they was telling me that I had to pay was $394 to reinstall the service or a $2460 if I choose to cancel the service. This is the first time I seen a company try to charge for the whole contract if you want to cancel the service, which is insane.

I got the security and fire alarm from Guardian and they're good.

We got professional monitoring and the emergency alert thing for my wife which she wears around her neck from Guardian Protection Services and I’m supposed to get the app on the phone to control the system but my phone won’t hold it because of the type of phone. I’m pretty discouraged about the last one. The only complaint I have was about the app. They’re saying that I should be able to get it with my android phone. I did a little research on the computer and there were multiple complaints about the same complaint I had. It works well with the i6 phone but there were multiple complaints trying to get it to work properly with the android. They brought me over two button things that I could use when I’m near the house. I could hit the button and disarm it or I can disarm and arm it while I’m in the house with just the remote.

The sales rep and the guy that installed the device were courteous. I'm very satisfied with the services so far.

I got two cameras (one inside, one outside) and also the smart automation with the garage door and thermostat and so far I'm not satisfied with them. It's really something that’s a one-off situation. So I moved into my new home almost a month ago. I had Guardian scheduled to come out and install their system. The first technician got here and honestly I'm an extremely understanding, patient person so there's not too much that really gets me riled up, but there was one technician that came completely understood and he said he has family emergency. Someone in his family passed away and he was unable to complete the installation at that time. I told him not to worry, go ahead and leave, I'm sure we can get something worked out. So he left and then Guardian sent someone out later that day. So I had someone here literally from sun up to sun down from Guardian. I had to be tied to my house all day.

I'm very satisfied with Guardian. I got the service package with all the doors, motion sensors, a thermostat and a garage door. Everything was really professional and easy to use.

Although the salesperson was very professional and courteous, I was very uncomfortable giving my SSN and bank account information to complete an order. I believe this process should be handled differently. To have someone knock on my door and ask for this information is very unnerving.

Representative Taylor ** came to our home one evening and determined that the ADT system in our home (which was not being used) was outdated. lt was in the house when we bought it over two years ago. Taylor told us about GUARDIAN and we decided to have it installed. So far we are very pleased with the system.

Guardian Protection Services is no good. Our security system has been broken ever since I had it. I was supposed to get an alert, but it was on backorder so they didn't have it. Instead, I got their alarm system so that the police will come here if it will go off, but the police never come. A guy came here to put the alarm system in and he tried to show me how to use it, but it didn't work on the first day. It will automatically go out if anyone walks around the house. I called them to explain what had happened and that I no longer want this alarm. Then the rep said that I have to have that alarm because I signed a 60-month contract which she will be sending through mail. But I know she was lying because I never signed a contract. Overall, I'm not satisfied so I'm cutting that with ADT and I no longer want anything to do with Guardian.

Guardian Protection Services was pre-existing on our home. Our service package includes security, monitoring, and the medical alert. Their sales rep helped me with everything needed and the installer who came was good. He knows stuff and did what he could do. He showed us how to use the product, cleaned up after and then he was out. I've only had the service for two weeks and our experience has been great. I'd go with them again.

Be careful when signing up with this company. You never know where you will live. Things change! We recently moved out of the state and Guardian is holding me to my agreement even though we do not live in that house anymore. I advised I would transfer my service for the remainder of the agreement and was told I will have to sign a new 3-year agreement to finish it out at another location. I will NEVER use Guardian again. I also do not believe I signed a 3-year agreement. We were told it was 2 years when the salesperson came out.

I had a security system at home, but someone from Guardian Protection Services who was going door-to-door stopped by and told me that my system had not been updated and the signal wasn't going out. So I talked to him for a while and decided to change and got the medical alert. I also have the fire and police which are important because I have three dogs and I certainly wouldn't want them to get worn up. The rep explained the service levels and when the installation team came, they laid the old equipment on the corner of the counter so that I can see if I wanted it back. They also explained the operation of it and after they left, I felt very secure in the product and all I was supposed to expect. However, when I tried to leave one time, it said it could not be armed, but now it's saying okay. Other than that, I'm very satisfied with my experience with them and everyone was very nice, knowledgeable and polite.

The salesman, Brent, was very courteous and professional. He presented the product knowledgeably and answered my questions politely. I am happy with the system and am still learning the use of it. It isn't hard, just need to remember to arm and disarm before unlocking doors. I will recommend this system to anyone.

Sales person, Daniel **, did an excellent job. Nice presentation, friendly and knowledgeable. INSTALLER was not as good. Didn't clean up his mess on the garage floor. Had to call for service on the next day due to a system message indicating "no phone connection". Cause was a loose wire.

I was happy with Guardian Protection at first, but after I got to use the alarm system, I’m not really that happy anymore. I'm just tolerating it. The reason was the young man programmed one of the doors wrong. He programmed it saying that it was a basement even though it’s the garage door. The two other systems that I had before always said garage. I don’t have a basement in my home. Also, the volume of the machine is not loud enough for me to even hear it on the top level so the only way I would actually hear it say what room it is or what door is open is that I have to be downstairs. I can’t hear it from my bedroom, and I’m not happy with that. I’ve got to figure out how I can add some type of speaker on the alarm so that I can hear it. I’m just glad I didn’t take it to six years. I set it to three years and it's probably three years is too long. I’m very disgusted with Guardian.

Seth was awesome! He worked very hard for many hours to get the fairly elaborate alarm system set up. He was determined to get the job done. Thanks!

I had ADT before then a salesperson showed up at my door and came in the house. He started talking about Guardian Protection Services and said that it was digital, and before I even knew it, he had me sign all these papers. He was very friendly, however, I felt like he tricked me in a way, and I told him that. He also charged me $10 more. Then the installation team came and put it in. Since I already had ADT, I knew how to use the system. The only thing was that he didn’t give me any new remotes. He left the ones here from ADT.

The service of Guardian Protection is A+. A friend of mine told me about them. Their rep is knowledgeable and showed me how to do everything and explained it pretty well. If somebody needs a security system, I recommend Guardian.

A Guardian rep came to our door and he was nice and talked us into it. We got a security service package and we could do it with the phone. The installation team was good and cleaned up after themselves. The service has been fine so far and it has been a very good experience.

The house we got from my wife’s uncle or aunt already has Guardian so I want to keep it there. We're happy with the security alarm and I am very satisfied with their service. My wife always talks to their team and I like that they are always courteous when they call. I already recommended them to somebody.

I was talking with a guy about opening an account with ADT where he worked at the time and he switched to Guardian so I went along with him. I have security, the front door camera and the smoke alarm. It's simple and so far I'm very satisfied. When the installation team came, I wasn't home but my granddaughter was and they explained how to use it to her quite well. Then she explained it to me when I got home. It's been great and I've recommended it to a couple more people.

Guardian Protection Services has been very good so far. The sales rep did a good job and the installer finished when he said he would. I’m happy and very satisfied.

I’ve had Guardian for a year or so at my old place so I had them moved over here. It was good at the old place and it’s the same thing so I’m happy and I feel safe. The installer came up from West Virginia and my daughter and I were talking with him. He was a really nice guy.

I changed the surveillance system from land line to cell phone. I cannot afford paying the monthly fee anymore. I called to cancel the service and found that I had entered a 60-month contract. I knew that the monthly fee would go up with the new system, but I was never informed verbally of the 60-month contract, nor of the lack of a (sensible) termination fee. I am now trapped by Guardian Protection, who agreed to lower the contract by 20 months, without changing the monthly fee. Instead of having to pay for 56 more months, I now have to pay for 36 months.

The package that we got from Guardian Protection includes the monitoring of wireless and the wired devices like motion sensors, windows, and doors. Comes with the cell but no cameras. So far it’s fine but I’ve only had it for about a month. Their sales rep was good and the installers were knowledgeable about the product. They replaced the panel and rewired everything into the new panel.

Excellent service. The technician was very friendly and conscious about our requirements. Took the time to offer items my wife and I did not think of (smoke detectors which tied into the system). Took the time to ensure we understood how to use and program the unit as well.

We got Guardian's 24-7 security system. The service was all good except for one thing. We were having a house built and we have a motion sensor right by the front door. Our sales rep said it would not pick up anything under 85 pounds. We told her we had a dog but it sets it off every time with the dog so the motion sensor is useless to us because we can’t leave it on when our dog is around. We would have picked a different package without that if we had known. We’ve just moved into the house about a week or two and so far so good except for that motion detector. Overall, they were professional, courteous and their installation team was awesome. They showed us exactly how the system works.

We got the security system from Guardian Protection Services. We also have the life alert that came with the system and it has fire, ambulance and police buttons. My husband is ill so the alert button is the most important thing when he's here by himself. I called it the "I fall and can't get up button". Their staff was very pleasant, nice, knowledgeable on all that he was doing. He took some time in finding a non-hot switch that he could use because all our first switches in each room are plug-ins or hot switches. He had to jerry-rig around and go towards the other side of the room to get to the non-hot switch, but found one and got us hooked up. Then we had a problem with the phone but he found the problem and fixed it, and there's been no problem with the phone service since then. However, he was supposed to email to us something but we haven't received it yet and it's been over a week since he put the system in. Overall, they're helpful.

I went to buy a house. It was built brand new and they offered Guardian Protection Services. I got the surround system, full home security, flat panel installation behind the wall so that way we can plug our HDMI directly into the wall from the TV, and security system. The system looks basic but yet advanced. It’s easy to interact with but has all the features that I need. So far, the service itself is awesome. Their reps are easy to contact, too. However, the installation was a little bit not that easy and there was a few miscommunication during the process. They put it in the wrong location and they never came back to fix it. But the guy who came to do the final install made up for all of that because he was knowledgeable. He showed me everything and took his time. Overall, I'm satisfied.

Could have been more concise about the system and its operation. Needed more about system in general.

We live in a mobile home and the package that we bought from Guardian Protection included the one that if anybody tries to break in, it's gonna send it off to the sheriff's department right then. We have the one for the front door and also the window. I love the service guy of Guardian. He was fantastic. He had a lot of problems trying to get them to do something through his tablet. He was new but not new as far as handling technical stuff. He’s very good and he’s the one that told us about getting that $5 a month extra for the warranty on the products in case we have to have a serviceman come out. He took over this other guy’s route or his area and he lives out of Spring so I told them to have him call me so I could tell him where’s the quickest way to get here. He also explained the emergency alert code.

John who came in and set up our service and explained it was very helpful. He took his time. I appreciate it.

No response for issues. There is not enough space to put the comments. I have several issues that I cannot even get Guardian to respond to me with. If anyone that can read this can actually get the Charlotte branch to help, please contact me. Love to send you the email.

I moved to a new home two weeks ago and after being with Guardian for three years, they are making me wait one month or longer to transfer service to my new address. Their rude customer service associates constantly disconnect calls, give us countless excuses and their managers promise us calls back with a "sooner installation appointment" that we never get. The staff over their call centers in Pennsylvania (their headquarters) and in Phoenix, Arizona could use some training in effective customer service skills as they all stink! In fact, the only good thing this company is good at is at reminding us we are stuck in a contract with them and to fire them will cost us over $700 with "buyout discount." Meanwhile, my family and I have been left in a new, isolated construction site without the alarm system and the peace of mind we need! If safety is a priority for you and your family do NOT sign any contract with this phony, so-called "security company"!!!

Guardian Home Protection Services is the worst home protection company out there! Their sales man, Lloyd, came into my new home and took advantage of the fact that I was extremely busy and friendly to him. He lied straight to my face, telling me I was NOT LOCKED into any contract at all. Well, it's been three months and because their technology frequently fails and is more of a headache than a help, I went to cancel only to find that I am locked in for FIVE YEARS!! That man stood in my new home and said, "Nope, no locked in! Nothing!" And I believed him unfortunately. I have never witnessed such sneaky business practices. After reading multiple reviews, it appears that I am not the only one to be swindled by Guardian Home Protection Services.

I got Guardian Protection Services' app, medical alert fob and a couple of key fobs. I had a problem with their price though. The guy that I talked to originally quoted me one price, then they took more money out of my account. I still haven't got that and I am curious to see what's going to happen when the bill comes out this month. Overall, the service is good and I like the way it worked. Their installer has done a good job. He re-used some of the sensors that I already have. My wife didn't like it but she thought the remote is fine. I still haven't gotten my certificate for the insurance though.

My system was installed less than 2 weeks ago. Two nights ago my family was woken up by beeping every few minutes, the alarm was not set. There is a sensor malfunction on one of the window contacts. I acknowledged it on the panel and it stopped. The next morning I received a call from Guardian and the beeping had started again already around the same time. She walked me thru how to stop the beeping and explained I would need a technician to come out but no appointments available for a full week. Later that day while I wasn't home the beeping started again while kids were home but I wasn't. I called Guardian again and this time it was explained that it would continue to go off every 6 to 8 hours until repaired! He also suggested "timing" silencing the beeps to bedtime so it wouldn't wake us up... So let the beeping go on for hours so that I can silence it right at bedtime. I said this was not acceptable and I needed a better solution.

Our contract with ADT was almost up and the whole system I'm on was like phone line or 2G. It was obsolete so it's time to update it. My house is small and one glass shatter sensor is all I need to set off the entire house in case it goes off. I don't need motion sensors because I have animals in the house and I don't want those going off when they're moving about when we're not home. With Guardian Protection Services, our package included the window sensors, glass sensor, and the touchscreen device panel itself, which is ugly. I thought it was funny when my wife mentioned it's the touch screen. It looked like a baby toy, huge thing with a teeny-tiny touchscreen. I still like to have the weird alarm sound things on the side, so I guess that's why they went with the smaller screen. The service is pretty good so far. I liked the British lady that tells me what doors or windows are open.

This system I have at home from Guardian Protection Services works and the monthly cost is really good. I've had it for six months and I don't have a regular phone line, so I have the 3G connection over the cell phone which I can turn it off when I'm not at home. The salesperson who showed up at my home was easy to deal with and then the installer took care of everything. He had some trouble with the signal for the radio, but he stayed until the end. I like the system especially the new one that they installed in the business. It's easy to use, especially at night. Overall, I had a great service from them. We don't even notice it's there, but we can count on it all the time.

Every time I cook the fire alarm goes off. Guardian finally agreed to send someone out to my house to move the fire alarm - still didn't work every time I cook the fire alarm goes off. Finally this weekend going off twice they offered to send someone out to my house and they replace the fire alarm. Still goes off today for a total of four times the fire alarm has gone off. Guardian Protection tells me that sometimes it goes off because if the door is open and it detects heat from outside or if the shower doors open it detects the smoke from the heat from the shower. He also told me that if I'm going to cook I need to call them beforehand and let them know to disregard the fire alarm so it won't turn on. They don't want to help me.

Not pleased with the equipment Guardian offers. They seem to be stuck in the 90's. The NEW touchscreen keypad they're offering is the one I had with Monitronics ages ago. LOL! They're way behind in technology compared to VIVINT (who I will be going to as soon as I can). But the technician Chris ** was awesome!!! He made the whole ordeal worthwhile. I would be totally disgruntled and giving 1 star if it wasn't for him. Thanks for turning a horrible situation into a palatable one Chris.

The service tech has been to my home 5 times. Two of the times, he did not bring the necessary parts. This time (5th) visit, he brought the wrong part. When I called, I received an apology, and was assured that the problem would be corrected. He then proceeded to activate my alarm 12 times before he realized that the two way speaker was malfunctioning. He is in the process of changing that part (over three hours and still not finished). There is a lack of professionalism and a respect of your time. The worst company that I have done business with.

My husband had lots of falls and if I have to leave for anything, it would be helpful if he could reach the fire department to come and get him off the floor because he couldn't if he fell. So we got a medical alert device with the key fob and a thing around the neck button. Another thing is that my daughter is already a widow and her house got broken into so she needs this device. The guy that came out to sign us up needed more training. My husband and I own two houses on this street, and when we signed up the phone numbers for one house were put on for the other one. He was in a hurry that he left me in doubt about several things. He also didn't leave a physical contract with me, so I didn't have any contact numbers to make corrections on the confusion with the phone numbers.

We heard about Guardian because we were going door to door and we liked the system. We wanted the feature that we can control the garage door and set it if we were not around. We liked it because it was wireless. However, the upstairs bathroom sensor is not working and we were unable to set the password. But it was a good experience and I'd recommend them.

I've purchased a service package from Guardian which includes two panels and a motion detector. It was my husband's decision that we needed those. I've had great interactions with their staff. I'd recommend them.

Fast, friendly, informative, helpful, went through the system several times so would know how to turn on/off, how to send silent alarm (if had to), was mindful of cats (not letting them out while working at doors). We were very happy with speed and pleasant atmosphere in which work was done.

Guardian charges me an unfair cancellation fee in amount of $750. I am looking for the legal service currently to protect myself from the completely unfair Guardian cancellation fee. Please see the brief as below. If you have met the similar situation, please contact me. Let's fight for our rights together. A Guardian sales agent in Texas (TX) reached us early and persuaded us to use their service. We finally agreed to use their service mainly because the default home security system installed in our home in TX by the builder is a Guardian system.

I got a camera, a key fob, a panel, a sign, and the alarms from Guardian. I got the sign and stickers yesterday. I needed these security features because of the neighborhood I live in. Guardian's service has been fine so far. The installers were great. I always befriend these guys that do this kind of thing. You connect with someone, mention something, and then you found out that your son and the installer were at the same camp. It's crazy stuff, but that's because I talk a lot. Overall, they were friendly and knowledgeable, and it's a pleasurable experience.

Just wanted to say THANK YOU to Jermoy for helping us set up our home security system the same day as his visit. Our family feels very safe and we are completely satisfied with the whole process. Even the installers were very nice and professional. They made sure all our questions were answered before they left. Will recommend to all our family and friends. Thanks again!!

A rep from Guardian stopped by my house, and because I had ADT, I was under the assumption that he was an ADT person. He did not identify himself to Guardian until after he was in the position of having me sign up. At first, he said he needed to look at my system to make sure the batteries are charged and everything was working okay, so I thought he was an ADT rep. When he came in, he said that I don’t have a battery backup and since I have a promotional house, I should have gotten something, which he is going to give to me, and I thought if I was supposed to have it, then I should have it.

Guardian's service does what it’s supposed to do, so we like it better than the last people we had. When we called our previous security provider, we found out they were taking our money but we had no service. With Guardian, they explained the service really well to us and they did good work. At least I know a little bit more about this now than I did before.

I got Guardian's security system, and so far, I'm satisfied. The sales rep was very informative and I didn't have any problems with him. I didn't have to ask him anything since he told me everything I needed to know. The installation people took care of their business. They explained the way it worked to me, and made sure that I understood what they were saying and how it worked. They bid me a good evening and left.

I got a Guardian service package which includes the alarm system for the house, the front and back door protection, and the carbon monoxide alarm. There's a lot going on in my neighborhood, so the package was a good deal for me to get and I’m very satisfied with the service so far. The guy who came and told us about Guardian said he had given the package that includes the carbon monoxide alarm to someone else and a couple of days later after they got it, they had a gas leak and he was glad he gave them that package because if not they could have died. Yesterday, I actually had some carbon monoxide leaking. Guardian called me right away and the fire department came in. It’s a great service to have.

A rep from Guardian Protection Services whom we've known for a lot of years had Guardian's alarm in their house too so we decided to go with them as well. Their sales reps did a good job in explaining to me everything and answering all my questions. They showed me what I'm supposed to do when something happens. They have all the numbers I need to use for the fire department, for the police etc. The installer did a really good job. He installed it quickly and showed me how he installed it and how to use it. I'm really happy and satisfied with the system and feel so secure now.

Our technician was very professional and qualified to do an awesome job installing our system and keeping his promise.

A lady who's been like my stepsister for 20 years was doing business with Guardian and she recommended me to them. Without asking a whole lot of questions, the sales reps answered all the questions and curiosities that I had and made sure that I was pleased with the service that they were providing and all the explanations they gave me. The technicians showed up half an hour earlier than they were supposed to, which they were very welcome, and showed us how the system worked. It was A through Z. The police, fire, and 911 services are all on the panel and I can use it should I ever need them. I just hope I never have to use the service. If Guardian's response is going to be as good as the service I've had up to this point, I won't have to worry about a thing. The service has been A1 all around.

I am very happy with Guardian and how pleasant they are and quick to get the system in and connected. I highly recommend them.

I had ADT and right after I canceled it, Guardian called me. The main reason why I changed was the wireless because if somebody goes to break in, it doesn't do me any good if they can cut my wires. The salesperson was very knowledgeable and nice. The installation team were also very nice and I couldn't ask for anybody better. The only thing is I had to have them come out which they're going to in a couple of days and put my new keypad on because one of the numbers don't works but I have to keep punching the same number about six times before it actually goes on. I was supposed to get a sign for the lawn which I haven't gotten. Other than that, everything is fine and I'm very happy with the service so far.

The security, medical alert, and fire alarm were all included in the little box from Guardian Protection Services. But I need a book. I spoke with their guy Austin several times and he was supposed to come, but didn’t. He said a technician would, but he never did. Then a lady called me from customer service and said they were going to come today from 10:00 to 12:00 and explain about the whole phase of the system to me since their installer didn’t really explain much to me. For example, one little button that says “house” has been flickering since yesterday and I don’t know how to turn it off. I tried but couldn't. All these things seem to be just one issue but I don’t understand it. I need someone to say that they're coming.

In the beginning, the guys from Guardian Protection were really nice. The sales representatives were friendly and pretty good. The installation team showed me how to use the app and everything. The workers were really decent people and I like them because they answered any question. But when I tried to use the application, there was a big X on it and they told me maybe because it's a holiday. They said to wait for a day or two.

One of Guardian Protection Services reps came in the neighborhood. I purchased a service package that includes the basics and the fire detector. The sales rep was very knowledgeable and informative. He was able to answer all the questions I had. The installation team was good as well. They cleaned up after themselves, vacuumed behind wherever they worked, showed me everything I needed to know about it and helped me install it on my phone. It was very simple, easy and fast. Everything was same day and I didn't have to move anything.

My Guardian system is working to the degree that I know and understand it. At this point in time, I just had the normal in and out and so far, I enjoy that I have the voice reception when I come in and when I open the door. The sales reps didn’t necessarily explain the service levels. They gave me the option of deciding whether or not I want to go to another step and deal with the phone situation where I can go online and check, close and open the door. I told them I’m not really interested in that right now. I’m not that trustworthy of the smartphone. The system may be good but I’m not ready to go there just yet. I like the basic security and that’s as far as I will go for the time being. The installer showed me how to use the product, cleaned up after himself and gave me the booklet and the manual. I didn't remember all the things he said but I have my monitoring key and that’s what I’m using.

I've been having issues with the people that were doing the installation of the alarm and the pricing of the services. I'm a little bit confused because the sales rep said that one company was doing the installation and the monitoring was a different company and gave me two different phone numbers. However, everything seems to be with the installer, so I don't know if it is the same person or if there are two different companies indeed. Aside from that, I'm going to be linked to them for five years which will cost me a lot of money since I rushed into doing it and I could've gotten the same thing for less somewhere else. So overall, I'm frustrated with the experience and I think changing to Guardian was a mistake.

I have the security monitoring package from Guardian Protection Services. I have a motion detector and window and door sensors in my house. So far so good. Their people were friendly as they should be but they were also genuine like speaking from their own experiences with alarm systems and whatnot. It doesn't get any better than that. Marco, their sales representative, was knowledgeable. Everything was pretty clear with him. I got confirmation with the company as far as the installation and what the fees would be. The installation guy showed me how to use their product and it was pretty simple. Overall, it was great.

I had some other kind of security before then they switched me over to Guardian Protection Services and I'm very pleased with everything. When I open the door, it buzzes there that a door is open and if there's a tornado in the area, it will go off. However, there are a few things that I'd like to get straightened up like when somebody is supposed to come here, they don't come, and I got a camera that shows my driveway which doesn't work.

A guy from Guardian Protection Services came to my door and was really nice, very personable and knowledgeable. I went ahead and signed up before I found out how much the service cost. An installer came and then a little while later, another person joined him. Eventually, a third person came as well, but he was just maybe on standby because he just sat down in my living room and played with my dog while the other two were doing things. I had all these people in my house for six hours, from afternoon until the evening, and the system still wasn't installed right. It was frustrating. I also wasn't shown how to use the system until the next day when another person came in to complete the installation because it wasn't working.

The technician came to my house. Said it would be a 2 hour install at MOST! 8 hours later he finally finished! Drilled an in needed hole in my wall and left an outlet disassembled in one of my bedrooms! And then when he left my system lost power and when I called customer service they told me that it would be a week before it could get fixed! I am very disappointed in this experience! I will be exploring other options for my home security needs.

The technicians were courteous and knowledgeable. I have tried to contact the technician on the phone number that was left with me, but have been unable to locate him. I am still awaiting instructions on how to arm/disarm my system from my cell phone. Please respond.