GE Washing Machines Reviews
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About GE Washing Machines
GE appliances come with a standard manufacturer’s warranty, but the company also offers extended protection through Bodewell Care Protection Plans. Administered by Assurant, these plans cover functional part failures resulting from normal use. Coverage is available for individual appliances, so you can customize your protection plan.
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Reviewed Jan. 10, 2013
I never hated an appliance as much as I hate this machine (model GHW N 4250 DWW DD 767-816). It takes 45 minutes to wash a load of clothes with a second rinse. My old Maytag never took that long and the clothes in the GE is no cleaner. The GE spins so fast that it is destroying and wearing out my clothes. Everything comes out so wrinkled that the average thing that never came out wrinkled before (like jeans and towels) have to be pressed after coming out of the dryer because the GE mangles and spins everything to death. In order to keep my clothes from being spun to death and worn out, I reverted to washing everything on delicate. I have lace curtains that I have washed many times over the years in my Maytag, but am afraid to put them in the GE as it will rip them to shreds.
When I called GE and complained, they told me there is nothing wrong with the machine and I have no recourse. I bought it in August and I will badmouth GE from now on out. I have had GE washers in the past, then Maytag and then this time back to GE because of the price. I was never so disappointed. I purchased my machine at Home Depot and they have three of the same machines that have been returned because the customers are unhappy. But I passed their 90-day return policy, so I am stuck.
Reviewed Jan. 9, 2013
I have a GE front load washer that is about 6 years old. It is absolutely the worst washer I have ever owned. It is constantly full of mold regardless of how often it is cleaned. Some areas are impossible to reach and therefore cannot be cleaned. Thus far, we have replaced the rubber housing that is just inside the door due to the mold. This repair was about $250. I have no confidence that items are ever clean due to the mold. The repairman suggested that we leave the door open when not in use and to open the dispenser tray to control the mold. It really hasn't helped much.
Reviewed Jan. 8, 2013
I purchased the GE Profile Prodigy washer used. The exterior was immaculate. The washer had deluxe quiet printed on it, but the spin cycle was very noisy. The dealer told us that sometimes GE washers get out of balance and the noise would go away. It did not go away. However, the spin cycle worked. About sixty days into our use of the machine, it stopped spinning with regular loads. I called a technician and he looked at it and listened to it run and told us it was the transmission. We found that hard to believe because we always thought GE was a reliable producer and this machine could not be more than a few years old and the exterior was in such good condition. So we paid for a second opinion only to get the same finding. In our search for technicians, most of the ones we contacted would not work on GE washers. We will not buy another GE product and we will encourage those who ask us to do the same. We have an excellent looking shell that seems to be such a waste to get rid of, but the transmission replacement cost is too expensive.
Reviewed Jan. 5, 2013
I had a 4-year old GE front load HE machine that was advertised as being 'top of the line' with a stainless steel drum, etc. It saw maybe “every other day use” and was never overloaded or abused. Last week, my wife informed me she was afraid to use the machine as it had become very noisy and there was a burning smell during the spin/rinse cycle. I found that the drum had about 2 inches of free play. I contacted the GE authorized service, and to their credit, they had an available appointment within two days. The repairman examined the machine and determined that the whole drum assembly (he called it the tripod) would have to be replaced. He was honest enough to tell me that that particular part was poorly made and the replacement part was of the same quality and that in his opinion it would not be worth the money it would cost to fix it. I later took the back off the machine and discovered that the whole support structure for the drum is made out of plastic and found the broken piece from the 'tripod'. I can't fathom that a machine that cost over $800 was so cheaply made. Needless to say, I will never purchase a GE major appliance again.
Reviewed Jan. 5, 2013
We purchased a top of the line GE washing machine. It had various problems from the beginning. We have had horrible customer service dealing with repairs. We had 20 different repair visits from GE technicians for 6 months. They have replaced each and every part 2-3 times. I had to call, schedule an appointment, and wait over and over while they replaced every single part. I requested a replacement after the 10 technician visits. It was denied. I stated that it could be any model but the one we have had nothing but problems with. They stated that they never replace products and that it was repairable. It has been a nightmare. The washing machine has never worked correctly or consistently. They finally replaced that machine after the 28th repair visit. They sent a new one, same model. They sent the wrong color, but I really didn't care that it no longer matched my dryer.
On December 1, 2012, it started having serious issues again. A technician came out on December 6, 2012, and stated that it had major problems and was not repairable. We waited for 1 week, hoping for a replacement. I have not been able to use the washing machine at all. It is completely non-functional. When I called 1 week later, they said that they knew nothing and that their repair technician dropped the ball. They would look into it and call us within 24 hours. They never called. They have never returned our phone calls. I spend every lunch hour trying to contact them and see what is happening. Everyday, same answer. "Oh, I don't know. I see something here. Let me look into this and call you back" or "Oh, we are going to try and repair that problem. We will send a technician out."
I will not go through 25 repair visits again. That was overwhelming and never worked. It is almost 1 month later, and we still have no idea if and when we will ever have a functional washer. We have spent thousands of dollars over the years being loyal to GE. I just cannot believe how horrible they have treated us and how upsetting it is not to stand behind their products. I just cannot go through months and months of repair visits, replacement of every part numerous times, and still be going to the laundromat. I just want to wash my clothes in my own home, and we paid top dollar to do that. Unfortunately, they could care less.
Reviewed Jan. 2, 2013
I am writing to report a similar problem with a GE washing machine, model WCRE6270H. After four years, my washer won't spin! It's just plain ridiculous to have to spend hundreds of dollars having to get it fixed! This is a considerable economic loss as the cost of repairing on the washing machine is quite expensive. No more GE products in my house.
Reviewed Dec. 29, 2012
I will keep this short and simple. I bought a dryer and washer unit in January 2012. Both the dryer and washer had problems. I kept calling for the repair tech to come and fix, but it's taking him several attempts to come because the machine keeps failing. The longest time I had to wait for the tech to come was about two months because he was supposed to make a rush order for the parts to fix the washer. But I don't think he did. No one had called me to tell me about the part if it was ordered or not. I had to call them several times to check, then they told me the parts were back-ordered so I had to wait a good two months for them. Finally, they came and installed the parts which worked at the time. But the next day, it was broken again.
So I called back the very next day to address to them that the machine is broken again. They said they will send the tech out again to take a look one more time. This time, it's on a Friday from 12:30 to 3:30; he was supposed to call me. I kept on waiting for them to call me before they come, but they never did. So I called back and the lady said he called me but I didn't pick up. So he went on to his next customer. I think these people just don't want to do their job and are making all these excuses and attempts to make their customers think its the customers' fault but in fact, they're not doing what they're supposed to. I am very unhappy with the repair complications and the poor management of this whole ordeal. I would never want to deal with anything like this again because it's a very big hassle for anyone. Therefore, I won't buy a product from GE ever again.
Reviewed Dec. 29, 2012
Zero stars because I am more than angry. I purchased a new GE washer (GTWN4250DOWS) this past November 2012. I am fed up with the washer and fed up with GE. My GE uses the new HydroWave technology. The tub does not fill all the way to the top, so I can no longer wash my comforters. My work aprons get tangled in the agitator so bad that I have to call repair to get them to take the machine apart and remove them. When I complained to the repairman about the problems, he told me to take my comforters to a laundromat and to put my aprons in garment bags. The reason I have my own washing machine is so I don't have to go to a laundromat. I did, however, go out and buy two garment bags and the washer ripped the zippers off them. I only used them one time.
If you realize the machine is on the wrong cycle and try to change it, the machine drains the soap and water out and you have to start your wash all over again. My machine cannot be reset, so that this does not happen. The amount of clothes that I use to be able to do in one load with my old washer now has to be divided into two loads. Plus, it takes one hour to do a load of wash, no matter what cycle the machine is set on. The GE repairman and the appliance store where I purchased my machine both blame the Department of Energy for the problems, but GE is the manufacturer and should have designed the machine better. Instead of saving water and energy, I am using twice or three times as much water and energy to do my laundry than I have ever used with any other washer that I have owned.
I have called GE's customer service and gotten nowhere. They told me to call Consumer Relations. That was another waste of time. Again, I got nowhere. I wrote to the Chairman of GE and received a letter from GE's Program Manager who told me to call her at my convenience. I called twice. The first time, I got her voicemail. The second time I called, I got a woman who told me that the Program Manager would be out of her office until Jan. 3, 2013. The letter was dated December 18, 2012. It would have been nice if the Program Manager would have told me that she would be unavailable until Jan. 3rd. For anyone reading this, I would not recommend GE to anyone. This company could care less about customer satisfaction or its customers.
Reviewed Dec. 27, 2012
I purchased a mid-priced GE top load washer at the end of Oct. 2012. Within days, it started making a huge banging sound during every spin cycle. About a week ago, I couldn't take it anymore. I opened it up and saw that there was a large bolt sticking up, not holding anything down and then realized that the grey brick counter weight had become detached. I got a neighbor to come over and re-bolt the thing and as soon as the spin cycle started, it stripped again and began very loud banging again. I was very upset, as this was basically brand new.
I called the store where I bought it from and they told me to call 1-800-561-3344, which is the Canada company who looks after the warranty on these GE washers. The first service rep was great. He noted that I live in the middle-of-nowhere, Saskatchewan, and I was hours away from the nearest authorized service place. He told me that I live in the red zone, meaning there is no service available and that they would probably just replace the machine. He told me a manager would call me back.
On December 27, 2012, I got a call from Louis **, who is some sort of customer service manager. He was rude to me and basically told me that because I lived no place near an appliance repair place, I had to load the washer up and take it someplace to be fixed. I am not a young person. I don't own a truck and why should I have to do that? Louis also said to me, "We can't be replacing the machine every time you call in." I had never called in before. I would never buy another GE product because they aren't worth the hassle and their warranty (in rural Saskatchewan anyway) isn't worth a penny. I am very disappointed. What a waste of $650.
Reviewed Dec. 15, 2012
I purchased a WJRE5550K2WW washing machine in early 2010 at Lowe's. Being "new technology" (high efficiency) and hydro something design, I was never satisfied. My clothes were ever really clean. Whites were pitiful, but we endured for a year thinking most of the trouble was based on our well water though we use a softener system. After moving to a new home on city water (and softened), we began having issues with mid-cycle stoppages, agitator not working, and finally, failing to spin out. The tub drained, but it seemed the motor would not work sometimes. After calling GE and setting up a $99.95 service call "plus parts", I decided to instead call someone else. We called a repairman through a local dealer, and it became obvious that he was not familiar with the "new technology." After two hours of just poking around and scratching his head, he determined it "could be the main board ($200+) or it could be the motor ($175+) or possibly both ($400+)."
I was not about to put that kind of money into a machine that poorly cleaned clothes anyway, so I began a search on the internet, and voila! GE had published a video of a reset procedure for the kind of symptoms my machine was suffering through. After several attempts at getting the timing right, I was successful in getting the machine reset. It worked for the next four months. Now, it spins out sometimes and often not. I go through the reset procedure and it spins out, but I am tiring of going through this every cycle now. We are looking to replace our washing machine with another more reliably engineered product.
We have used GE laundry equipment for years and even often recommended them to others. No more. Seeing how this model was so poorly engineered and GE closing their eyes to the problem(s), which by virtue of their own release of a video to reset the machine, constitutes an admission that the design was faulty, this tells me they truly do not have the customer's trust anymore. Do they look at the multitude of complaints on this and associated models of washing machines? Do they deliberately manufacture products to fail within a few years? Has company greed gone that far? I hope they discovered the true source of the problems with these defectively manufactured products. I also wish GE executives would do the right thing by those who suffered financially and issue a recall or credit to those who bought this horrifically designed equipment!
Reviewed Dec. 15, 2012
It is the worst washing machine ever. When I wash dark clothes (and turn them inside out), they come out of the wash with white smudges and streaks both inside and out. I either have to wash them by hand again or take a clothes brush to the whole garment. If my dark clothes are like this, I wonder how clean my lighter colored clothes are. I have had this GE HE machine for about 18 months, and I have tried every cycle, different laundry detergents. Nothing seems to make a difference. I am so mad. I will be junking this machine within a month and buying a new one, but I don't know what to buy. I had a Maytag washer for 26 years which washed everything clean. I sure wish I had that one back.
Reviewed Dec. 11, 2012
I have been doing laundry for over 40 years and never have I experienced such a disaster as the GE washing machine. It sounds like a 747 jet taking off in the spin cycle and the clothes constantly get caught. Home Depot should stop carrying this brand and should take it off the market entirely. I have had it for less than six months and have had numerous service calls. What engineering idiot designed this piece of junk?
Reviewed Dec. 8, 2012
I bought a dryer and washer a little over a year ago from Sears. I had nothing but bad times with my GE appliances. It seems like GE doesn't care for their customers and I will never buy another GE anything! After bringing it home, I have called customer service for the dryer making a squealing noise. The tech came out, did what he had to and left. Noise came and went. Now, it's so bad that I called to complain again and was questioned by customer service why I didn't call back sooner and she said that there's nothing GE will do. I spent $1,000 a little over a year ago and this is how they treat me. Keep in mind that within the first three months of having the washer, the belt popped and I had to return it to Sears. I called to have it fixed.
Reviewed Dec. 6, 2012
Hotpoint/GE washer model HSWP1000M2WW - I have to babysit the washer when I do laundry. Clothing has been stuck under the agitator several times! There is no way to lift (unscrew a cap) the agitator. I have to keep pulling the fabric and ease it out. Then, I find the item/items are covered with grease. I have only had the washer since May 15, 2012. I hate it! It was replaced from my Hotpoint that I used for over 23 years, and it still performed well, but the dryer quit heating. So, I decided to buy new units instead of forking money out for repair on the dryer. I so regret that decision! My old washer had a cap to unscrew. I often removed it and cleaned underneath if need be. These new units cost twice as much as our old ones, and they are cheap looking and very plain. Here is a photo of the last item. The other ones that were grease covered and/or torn, I had disposed of.
Reviewed Dec. 5, 2012
GE model WHDVH660HWW Front Loading Washing Machine was purchased in 2008, has never run properly, and has always had problems with the load balance. Also, the mold problem and bad odor in the washer. The washer actually started smoking during a rinse/spin cycle. We disconnected the washer and called GE. They sent a repairman out, and he never even started the washer. We were told that the washing basket was out of round and it would have to be replaced. Cost $771.00 plus the $90+ for this service call. It seems that all these GE front loaders are a problem. I have a kitchen full of GE products. I wouldn't recommend purchasing anything with the GE name.
Reviewed Dec. 1, 2012
My machine does not spin all the water out of the wash cycle like my old-type GE. I can put water selection on hot, and the machine will only add hot water when the lid is open. When I close the lid, the water switches to cold. When washing clothes, the method of agitation is totally inadequate. I hate this machine!
Reviewed Nov. 30, 2012
This new technology washer, GE 4.3 IEC model, is a complete piece of garbage. We wish we still had our 20-year old model they took away as at least it got the clothes clean. Do not buy their new washers with no agitator and low water consumption. They do not get your clothes clean and leave lint, dog hair, and dirt on your clothes. The service guy came out to our house and said that there is nothing wrong with the machine and it is working as designed! He said they get a huge amount of complaints about the unit and that my file has been turned over to GE customer relations. Well, they just called and tried to tell me that I must be doing something wrong! They refuse to admit there is a problem with this machine and their design and will do nothing for you! Tough luck, basically. I will never buy another GE appliance and I will tell everyone I know not to also. Poor product and poor company!
Reviewed Nov. 30, 2012
I called GE for a repair. It is not a repair; it is a reprogram. They are reprogramming it, which means now it will not spin as fast. I have owned my machine (GE Front Loading WPDH8800) for 2 1/2 years. I have had problem after problem, repairman after repairman. I have to rewash due to soap still in load after it completes its cycle. I use pods now since my automatic soap dispensers do not work. I wonder how many loads I washed without soap! I have had my automatic soap dispensers fixed 4 times (new hoses, new pumps). I am so over this washer. I will never buy GE again.
Reviewed Nov. 29, 2012
Ge Profile washer - Sounds like a common problem. Twice this has happened. The first time, the repair cost for warranty exceeded and they replaced the washer. I thought, great. Now the second time, I've been listening to it get louder and know it quite well. It's out of warranty and I'm not going to let them charge me to fix it. So, I took the back off it and saw the belt drive for the drum wore out. The belt was shredded. I don't know what exactly started it but for a hundred dollar, I'll try to see how long it will last. When I pulled the back cover off, I noticed the (concrete) counterweight and a piece broke off. The drive pulley was ob-longed on the shaft causing slop and the belt was off, which probably flew off after so much wobbling shaft. Lesson learned - do more homework before purchasing major appliances.
Reviewed Nov. 29, 2012
I purchased a large capacity top load machine (model GTWN2800D0WW) in July 2012. In September 2012, it flooded my laundry room. Service technician indicated that it required a part that was on backorder and would not be available for several weeks. Consumer advocate supervisor declined my request to refund my money. Instead, he upgraded and sent me a new machine (model GTWN4250DWS). After having machine for two weeks, I noticed that any clothing with a drawstring or extra long sleeves was getting wrapped so tightly around the agitator that they were getting small rips and tears in them. Plus, it was quite difficult and time-consuming to untangle my clothing.
In addition, fabric softener dispenser leaks and leaves stains on my clothing. I have waited today, November 29, 2012, for a service technician for four hours. After he was one hour late, I spoke with a representative, who indicated that he was still working on one call, had another call before me, and then could get to me. Therefore, my waiting time would increase from 8 am-12 pm to possibly 3 or 4 pm. I canceled my service and will contact my attorney, if necessary, to have my money refunded and the unit removed.
Reviewed Nov. 26, 2012
My GE Profile washing machine, which was purchased in July 2011, would not spin the clothes dry enough to put in my dryer. We shut off the power button but the machine kept running, so we disconnected the power plug. Later at 4:00 AM, our alarm system went off. We got up to check why it was going off. Water was pouring down into the basement from the upstairs utility room. The utility room was flooded and the water was going down the heating duct, which caused my water heater to short out. We turned the main water system off, but the damage was already done and my utility room was ruined. Should a washing machine 16 months old be doing that? It has caused over $4,000 worth of damages. We will not buy a GE machine again!
We called for service on Monday, November 19th. The repairman came on Wednesday, November 21, but said the part had to be ordered. The machine filled with water, without it even being powered up, and overflowed and ruined my Thanksgiving. Should I contact my lawyer to recoup some of my expenses?
Reviewed Nov. 24, 2012
Update to previous entry: My son did tell me several weeks ago that there was sand in the washing drum and small gravel pieces in the drain hose filter (We filter out the lint to keep it out of the plumbing). A salesman told us that it looked like concrete (in output filter) broken down into smaller pieces. We disconnected machine and looked under it, and there is a large circular piece of concrete that is part of the machine, and a piece is missing from the outer edge of it. Has anyone out there had this happen with sand and gravel in their washers?
Reviewed Nov. 12, 2012
I bought my machine (WCVH6260FWW) 6 years ago for $850! I know but it was first really high tech machine I bought and it uses less water and less oil to heat the water. When first delivered, it made the noise and GE came through and replaced the whole machine immediately. It has been a nice machine for 6 years, except it seems now that the ball bearings are shot. It could have been misuse on our part. I have been away and my sons have used the machine. I have told them not to overload it and I think they would heed that advice, but I really don't know. The warranty is over. The repairs will cost between $600 and 700. I think I'm just going to scrap it and buy a good, simple, old-fashioned machine if it is available, because we have noticed with dishwashers that the simple ones are no longer available. I'm curious - if a lot of people have this problem and have not overloaded, is it the machine? It has been discontinued now. Is there a class action lawsuit?
Reviewed Nov. 9, 2012
We bought a GE frontload washer and we've had it for 5 years. Then, we had to replace the pump; luckily, I found a cheap priced one on eBay. We also didn't know of the filter clean out until a neighbor of mine who bought one found out about it after the repairman took his apart and cleaned it. We have a very loud spin cycle which we set on medium spin speed so the washer doesn't jump around. Our machine also smoked on a spin cycle and pieces of melted rubber show up in our clothes every now and then. The washer also smells like old stinking sour water when it runs, and gets in our clothes. I've read that Whirlpool has a class action lawsuit against them for the same problems of the smell. I wonder if there is one against GE. I see that I'm not the only one with these issues.
Reviewed Nov. 5, 2012
My nightmare started on 9/11/12. A GE repairman came to fix my washing machine. I did not have a warranty and it cost me $300.00. As soon as he left, we did laundry and the machine started making noises which sounded like a train was going through our house (I have this recorded it on my phone). I thought since some parts were replaced this might subside. It did not, so I called GE and they sent out another repairman. He told me that the 1st repairman did not tighten some things correctly and it caused damage to another part that he would have to order which would take a week to be delivered. The parts were delivered in the week and another repairman came to fix the machine. Repairman #3 replaced the part, said the machine was fixed then left. I then went to do some wash and again, the machine made the same noise but this time water started to leak into my basement. We then had to cut a hole in our drywall because of the water damage.
I called GE again; they scheduled me for another service call which took another week. Repairman #3 came out again and said there was more damage created by this other repairman and he would have to order more parts to fix it. So again, I waited another week for parts to arrive and another service call but I was told that he fixed the machine enough so it was usable. I washed some clothes, went to check to see if there was any more leaking and again it leaked in my basement so we could not use it. At this point, my husband has been taking our wash to a laundry mat which has cost us to date $140.00. So repairman #3 comes out again and says he has to replace the whole inside of the machine. He ordered about 8 more parts that are now sitting around my house. Repairman #3 was supposed to show up to repair my machine last week but never did because he claimed he didn't have the right tool to repair the machine and had to order it!
Long story short, there had been 9 service calls to my house by 3 different repairmen and my machine is still not fixed! And it's been almost 3 months since the 1st repairman ruined my machine. I have talked to Consumer Relations many times with at least 13 different people. This past week, I have requested a new machine as I don't even know if fixing the machine now will be viable. I have had to sit at home 9 different times (countless hours wasted) to wait for repairmen, I have to get my basement repaired, and I still have to spend money to do my laundry. Not to mention the waste of time I have had to call Consumer Relations and explain my situation over to at least 18 different people in the past 2 months. I still, as of this date, do not have a fixed washing machine and continue to get the runaround from this company. I want a new machine, money reimbursed for our laundry and money to repair the damage done to the basement. Thank you.
Reviewed Nov. 4, 2012
If it was possible to feel hate for an appliance, then that's how I would feel about this GE Front Loading High Efficiency Washer. I should have returned it immediately. I never felt that it was getting my laundry clean. Now all I have are problems with the wash cycle not advancing, and improper spinning and draining. I have read the manual over and over again, and have had no choice but to call a repairman. The problem is I just don't want this product any longer. I would rather purchase a new washer than repair this one that is just over a year old. Never purchase this product! If this is GE engineering, then I would never purchase another GE product!
Reviewed Nov. 1, 2012
I moved to a little town five years ago and bought a new GE washer (WHRE550H1WW) as it was on sale. I thought, GE has a good name and they have been around forever. Surely, their products should be fine. We could not install for one and a half years due to remodel. I live alone so I do at least three loads a week. The washer doesn't clean worth a darn, started making this loud screeching sound and leaks water. So, I called a repair person to come in and the transmission gear is gone. Well, for what it costs to fix, I will junk it and start over with a Whirlpool. I should have stuck with the reliable and good old Whirlpool.
Reviewed Nov. 1, 2012
I have a 3-year old GE front loading washing machine. So far I have had two major repairs. In 2010 I had the motor board and the door lock replaced for a bill of $319.18. Yesterday (10/31/12) I paid $128.10 to have a new inlet pipe installed. The plastic had cracked and water was coming out the bottom on my machine. The appliance man said that I was lucky that I didn't have to replace another motor board ($160.00) because the leak was very close to that part. I would not recommend this appliance to anyone!
Reviewed Oct. 27, 2012
GE washer is horrible! I purchased my GE washer three years ago and since then, I have had nothing but problems. It will not spin and rinse the clothes. Time after time, I have to go down and put it on another rinse and spin cycle. This is with me always keeping it set to second spin. I am spending way more money on my electric bill due to the fact that it takes two hours to dry towels because they are so damp going in. Energy-efficient washer? I think not! I only wish I had read these consumer reviews before I purchased it. The techs coming in to repair have told me not to buy GE as they make the worst appliances - good to know for the future. I had my old basic washer for 12 years with no problems. Never ever again will I purchase this brand.
Reviewed Oct. 22, 2012
GE front load washer, less than 3 years old - Within the first 6 months (under warranty), the pump broke. They said it was my fault but the good repairman fixed it. Still the washer never did spin out the water very well after that, so I had to re-spin it every time. Now the drum is cracked and we were quoted $900 in parts plus labor. No warranty this time. I couldn't afford the extra money for extended warranty. I can't afford for them to fix it so my husband, who isn't a repairman, got a second hand drum and is now trying to fix it. If he can't, where in the heck is the money to buy a new one?
Reviewed Oct. 21, 2012
We purchased a GE front load HE washer model GCVH6600H1GG about 4.5 years ago. The matching dryer is fine. The washer was flawed from the beginning. It looked great but lots of rocking, shaking and noise. We made the mistake of replacing the pump (about $240) and what might have contributed to that is there is a secret filter under the front cover that they don't tell you about, but you need to clean out every few months. We did not replace the front door, which was cheap plastic that was cracking, which would have cost another $300+. The parts could not be found in Canada for less than $219.
And then only two weeks after the pump, we had the most serious failure of a washing machine anyone has ever seen. My wife came home to smoke pouring out the back. The repair person figured that the bearings had failed or that the T-bar broke. Not worth anyone's time to open it up. It had singed the rubber seal around the front of the drum. Lucky that nothing set fire. This model is a serious lemon. If you see it used, don't buy it. If it is broken, don't bother wasting your money. I'm leaving this message here should someone Google the model number.
Reviewed Oct. 21, 2012
I purchased a GE 24'' Laundry Center w/ Electric Dryer (Model # GTUP240EMWW). The spin cycle stopped working after 6 months. I contacted the customer service department to schedule a repair appointment. Their customer service and technicians are both less than satisfactory. I've had 2 service appointments to repair the spin cycle, and the washing machine spin cycle still doesn't work. I now need to replace an appliance that is less than a year old and is still under warranty. I will surely go with another make and model. Stay far away from GE appliances. It's a shame that GE makes and sells appliances that don't even last a full year.
Reviewed Oct. 17, 2012
I would put 0 star if I could. I bought this GE washer/dryer unit with model number GTUP270GM0WW one year plus 2 weeks ago. It suddenly stopped working yesterday, seemed a small lid problem. But since the warranty just expired two weeks ago, they asked $99.95 for service plus possible labor/part if repair is necessary. It's plain robbery. A washer only lasts for one year - they calculate so well! Such a lousy company and problem, never buy from them again!
Reviewed Oct. 15, 2012
GE Profile Washer WHRE5550K2TWW - I purchased a brand new GE Profile clothes washer in June 2010. I have a family of 3, so the loads are not over the top. 2 weeks ago on occasion, the machine started operating out of sequence. It would spin at the time of filling. Then, it would agitate at the time of drain and spin. Then two days ago I could not get it to spin at all. A local repairman came out and diagnosed the problem as the control board (mother board) and the motor. Parts alone would be close to $400 (which is the price I paid for it brand new) not counting labor. I was informed that the motor going out within two years is a very chronic problem as the motors are made outside of the USA - in Mexico, Indonesia and some in China. The motor alone is worth 75% of the value of this appliance and it can't hold up past 2 years?
I went online and did some more research and it appeared that there are hundreds of complaints on the same issue(s). The repairman said that he has had 6, this month alone, with nearly the same issues but the underlying issues are always the same, the motor and the control board. He said everything is electronic including the motor. I am a 3rd generation GE consumer, but no more. They may "bring good things to life", but they obviously can't make a basic washing machine last longer than 2 years.
Reviewed Oct. 14, 2012
I bought a GE washer model WJSR41606GWW, serial SR128198G on 10-20-08. First repair within two years for no spin during wash and rinse cost $125. Second repair call was for the same problem within three years. This time, the motor needs to be replaced which cost $89.95 for service call and $250 for motor. I bought a new washer on sale for $358.20. The cost to repair is $464. I can't justify spending more on a product than it costs after just three years. GE makes poor quality products, has poor quality service techs and poor quality management. Don't buy GE ever! There are Lemon Laws for poorly made autos. Let's have Lemon Laws for durable goods like this poor quality GE washer. I am not the only one with this problem. GE should stand behind what they make, but sadly, they don't. Remember: Don't buy any GE products ever! Buy from another company that is known for quality.
Reviewed Oct. 8, 2012
I bought this top load washer model #WBSR3140G2WW for $369. After 6 months, the timer went out. It was repaired. Now 3 years later, the timer goes out again. The cheapest fix is $210. All that I can assume is a defective design; hence, it's a piece of junk. I detest the fact that items are so cheaply made (in China, no doubt). That "Planned Obsoletion" tactic sucks.
Reviewed Oct. 5, 2012
My machine is supposed to use less water which it does but it does not clean the clothes very well. After about three years, the bolts holding the tub broke and fell into the evacuator motor and destroyed the motor. It was out of warranty. GE paid for the new tub, but I paid over $250 for labor and a service call. Now the machine works but it sounds like tornado when evacuating the water. There is still something wrong with the evacuator motor. It takes forever to do a load of clothes. I never had so much trouble with a washer in so short a period of time. Never buy a GE.
Reviewed Oct. 4, 2012
GE front load washer WBVH6240FWW - This was purchased in 2006. Mold is disgusting and the odor left on clothes, even when taken out, is awful. The mold weakened the rubber door boot seal and now it tore and it leaks. I cannot use the machine and all GE wants to do is send someone out to give an estimate to replace parts, but they will not give any idea as to the cost. Now that I am reading the other posts, I wonder about the noise and shaking I heard during the draining cycle front load. Never again; GE is not the customer first company it used to be, or they would recall the inferior front load washers they manufactured.
Reviewed Oct. 3, 2012
I bought a GE top loader about 1 year ago and it has been a nightmare. The washer will not spin, even on extra spin cycle. Sometimes I have to put it on spin for 3 to 4 times and then have to take clothes off and do it by hand. It takes 2 to 3 hours to do a load. Now it will not spin at all. I had a GE person to check it a couple of weeks after I bought it and they said I was putting too much soap in. So, I changed that to the point where I put no soap in and it still does not spin.
Reviewed Oct. 3, 2012
I paid around $800 for this piece of crap, only had it for 4 years. I paid more and got a hell of a lot less. I will never buy GE again! They make you buy the motor when all you need is a circuit board, 4 screws and 4 plugs removed. But GE only sells the motor. No circuit board! To fix this, it would cost about $400 so you're better off to buy a new one. GE can stick it! My used Amana lasted 14 years so that tells me their technology sucks. It's for their advantage, not their customers!
Reviewed Oct. 1, 2012
After years of reconditioned used washers (3 actually), I finally convinced my husband to buy me a new one. It will be the last one we have to buy. After all, the others lasted 10 years each. What a joke! My 2-year old top loader GE has been a waste of time and money since we got it. Not enough water, moldy smelling clothes and towels, not spinning out so bad we had to use the extended spin 2 times per load. It took 6 hours to do 4 loads of clothes. We didn't even realize it was so bad until my daughter moved out and said how she could do 3 loads in about an hour! Then in the middle of a load of clothes, it just quit. The repairman said $468! What? We paid $700 for it! The computer is bad and that ruined the motor! I will never by GE again. Their response was, "You chose not to buy the extended warranty!" My parents never had to buy a warranty on their washer and it lasted 25 years! Guess GE doesn't think they'll make enough money that way!
Reviewed Sept. 30, 2012
GE Washer Model # WCVH6260 door boot seal, front load washer is severely damaged. It left the laundry room and basement flooded. It damaged the wooden floor in laundry room and lot of things got wet in the basement. The repair cost for the washer is $245. Replacing the wooden floor in the laundry room and damages in basement is $1,000+.
Reviewed Sept. 30, 2012
After 1 year, the bearings went out and the smell is terrible. The tube will not drain. GE will not do anything.
Reviewed Sept. 28, 2012
I bought a new GE washer. I hate it. It doesn't clean the clothes and they come out all tied together. I need to wash the clothes two or three times to get them clean. It never gets enough water in the tub that sometimes the clothes on top are still dry when the washer is finished. I hate this washer. I will never buy another product like this.
Reviewed Sept. 28, 2012
This washer has been a piece of junk since I bought it! We've had to continuously fix the door for several different pieces breaking on it! The whole thing is a piece of crap! I will not buy another front-load washer! I can't even wash clothes right now, for a family of five, who needs clothes washed at least every other day. This is an inconvenience, and now I'm going to have to find a whole new washing machine because parts to fix are just as much as a new machine! I will be looking for a different brand also!
Reviewed Sept. 26, 2012
Element on dryer has gone two times and washer has flooded laundry room and now the rubber has ripped all the way around. I have spent too much money on repairs and can't keep fixing these problems. I have bought new GE appliances when we built our house and have contacted Home Depot many times about the problems I have had with my washer and dryer and they only cover one year warranty? Seeing how I have spent over $7,000 in new GE appliances, I would like some help with either fixing them or a brand new set! I have contacted a service guy to come and fix the washer and it is now going to cost me half the price of just buying a new washer. Help please with these repair costs. I just keep getting the runaround and can never get a hold of a person to talk to from GE.
Reviewed Sept. 23, 2012
Top loading GE washing machine - Piece of junk. Doing a small load and the machine overflows and will not agitate. Then when attempting to rinse and spin, the water pours out of the back of the machine. It has lasted 2 years, same problem with the GE I had 2 years ago. Totally a piece of junk. I'm hoping Home Depot has a better choice of machines.
Reviewed Sept. 23, 2012
We have model GTWN4250M1WS. This machine sucks. It is the worst GE washer we ever bought. You always have to put in half the amount of clothes you should put in. The water never covers the clothes. Because of this, it affects the washing and rinsing of the clothes. This machine is a piece of **. Shame on you, GE. There are a lot of annoyed customers that bought this piece of **. In the future, we will never by GE products again.
Reviewed Sept. 22, 2012
My 4-year old washer overfilled and flooded my laundry room going into the basement and causing me to lose my hardwood floor in the laundry room plus several items that cannot be replaced. This also cost me $500 deductible for my homeowner's insurance to cover the damage. It took 3 days for the 7 fans and 2 industrial dehumidifiers from the restoration company to dry the place out. Of course, this doesn't cover the cost of repairing or replacing the washer. When I emailed GE to ask what the part number would be for me to order and replace the necessary part, their response was, "I don't know but we can schedule a service call." Really? I tried to call the company but the recording said they were receiving a high volume of calls and my wait time on hold would be at least 15 minutes. After reading these comments, I can see why their customer service number has such a long wait. I will not be stopping here. They have pissed off the wrong person this time!
Reviewed Sept. 20, 2012
I purchased a GE front-loading washer and dryer in 2008. It has been a living nightmare. I have had problems with the washer since day one. It had a 2 year warranty. It goes off balance, shut down during cycles, have to restart, does not spin, and dry properly. I filed a complaint with the State Attorney General. A rep called me from GE and said because the warranty ran out, they will not send a repairman to look at it. They will replace and they will cover 30%. Are you kidding me? I threw out $2,300.00 for a piece of junk and that's the best they can do? I’m going back to the State Attorney General and find out how to start a class action lawsuit. Anyone want to join in?
Reviewed Sept. 18, 2012
We bought this GE profile from Leon's store on the 18th July for our brand new home. The product was delivered to us on the 24th. We opened the product on the 30th, installed and ran. It looks fine but it broke down yesterday. The product broke down in 30 days. The product did not last for more than a few days and it broke down. I went to Leon's for return. They don't want to take it back. I thought GE is the best, but I highly recommend to never buy a GE product. Biggest mistake.
Reviewed Sept. 14, 2012
I telephoned Customer Care on 12 September because my dryer of only 4 years would not work and made a humming sound when the start button was pushed. I gave the serial and model numbers and the person (did not get the name) put me through a series of things to check for like breaker box, etc. Finally, they recommended that I needed a technician and made an appointment. When the technician came the next day, it took him all of 60 seconds to push a little reset button on the inside of the dryer and charge me $79.95 when this could have been addressed on the phone and this troubleshooting method is not in the owner's either. I am a disabled vet and cannot afford to just give up money in this manner.
Reviewed Sept. 10, 2012
My GE Front loader washer is 2 years old and started leaking so bad it flooded my upstairs laundry room. My husband said he would look at it. Come to find out he opened up the back of the washer and one of the shocks was never set in place. That is why my washer would bang so loud and would actually move from the spot we had it in. From that happening, it broke my water inlet tube from the soap dispenser leading into the front of the drum. Something as cheap as a $12.00 part caused a lot of damage and wasted time. Thankfully, my husband is a good mechanic. And we didn't waste time with GE.
Reviewed Sept. 8, 2012
We purchased a front load washer in 2006, only to find out 6 years later that it is shot! The washer started to get very loud on the spin cycle. It wasn't off-load nor did it jump around. Upon calling 2 service repair companies in our area, I was told that they wouldn't waste my money on a service call because this is such a common complaint that they knew exactly what it was - there is a bearing that is encased in the motor, and to get to it and replace it would cost $500-$600! It's not worth it since I paid around $900 for a new one! I also had problems with the clothes smelling, and it took an hour to wash a load of clothes. We had bought the washer from Sears, and bought a name brand (at least I thought they were), only to be very angry at the fact that the washer is not worth repairing!
What happened to the days when appliances lasted up to 20 years? And if they did break down, you could buy the part and be ready to go. I am very unhappy with GE and with Sears. In this economy, it is sinful to take advantage of people like this! I will never buy a GE appliance again, and I have warned all my friends to stay away from this brand! Shame on you, GE!
Reviewed Sept. 6, 2012
I bought a GE dryer model GTDP300EMOWS less than 2 years ago and the motor has gone out. I only use the dryer an average of 3 times a week. The repairman couldn't believe it went out that soon either and could tell by the condition of the dryer that it was well kept and still looks new. You buy a new product and go with a name you trust and then you get burned. The price of the motor and labor is almost as much as the cost of a new dryer. I guess I will go to Whirlpool.
Reviewed Sept. 4, 2012
I purchased no agitator washer. This is the worst GE I ever bought. I am using HE detergent. As noted, it is awful. I will never buy GE again. I always loved GE appliances, but not anymore. I am now stuck with a no good washer. Shame on you.
Reviewed Aug. 25, 2012
Since we purchased our front loading GE washer about five years ago, we have had nothing but problems. The washer would fail to cycle and then it would smell. When we finally did get repair people out, we were told that was "normal," which isn't true. We also have to unscrew the flow value at the bottom of the washer all the time since socks, etc. are constantly getting into this tube. Now, the washer is locked and it makes a very loud noise. When we call, we are told there is a two-hour wait. We are now looking at getting a new machine and just writing this off as a bad experience. We will never buy GE again!
Reviewed Aug. 20, 2012
I purchased a GE top loading washer about 10 months ago. I have had GE washers in the past (like 10 years ago) and was very pleased with them. This new one is a piece of junk taking up space in my laundry room. The tub is inconsistent as to how much water goes in, sometimes it's barely enough to wet the clothes; other times it overflows all over the floor. But the main problem is the rinse cycle. It has something called a "rain shower" and the dirty water will drain out but not spin at all, so dirty water is left in the clothing. A 15-second fill of water occurs and then the tub will agitate for 15 seconds. That's it, that's your rinse cycle. The clothes smell dirty and don't feel clean. I finally got smart and now, I wash the clothes and let the cycle complete. I then put the machine on another wash cycle without detergent. A total waste of water but at least my clothes are clean. I will never purchase another GE washer or appliance until GE replaces this piece of crap.
Reviewed Aug. 16, 2012
I bought a GE front loader washer about 3.5 years ago. It would always rock and slam back and forth. I took it off the riser and this did nothing. I called out for a repair. The repairman said it looked like a shock problem and replaced it, but it had just passed the year warranty so I had to pay for the repair call. It never stopped going off balance and two days ago, the transmission appears to have failed. I called GE and they told me of the recall two years ago. They said they were building a case on my problem and then referred me to the department to schedule the recall repair. They said not to use the machine because a thermal event could occur. I asked about the other problem (transmission) and was told that they were not certain if I would have to pay for the visit with regard to the new problem. I stayed on the line for literally 45 minutes and no one picked up to schedule the repair visit.
I called back two more times, each time staying on the phone about 30 minutes and still no one would pick up so that I could schedule the repair. I cannot believe how abysmal their product is and how terrible their response is to customers. There clearly is a problem because a major distributor is not selling front load GE washers. A salesman at the same major distributor told me, "I try to steer customers away from any GE appliances with moving parts." I bought a new washer tonight. It is a Samsung. I sat in front of it prepared for it to start walking and rocking. It did not. I was so used to hearing my GE washer making terrible sounds and slamming when it spun at high speeds, that when I saw my new Samsung spinning at a tremendous rate of speed with no problems, I was quite literally shocked. I yelled to my wife to watch it. I was so impressed.
My old washer is in my driveway. I am going to get the recall fixed, and then take it to the dump. It is waiting for the repairman. I figure that I could at least waste GE's time and money on a free repair since they have wasted about $1,000 of mine and created countless arguments between my wife and me. I also thought I could turn it on its side and make a planter out of it or turn it into a home for two stray cats that hang around my yard. If anyone has any ideas, please let me know. I may very well sleep on the floor of my laundry room tonight, listening to the sweet silence of my new Samsung washing machine. If I were small enough, I would crawl up inside of it and go for a swim. I love my new Samsung washing machine.
Reviewed Aug. 15, 2012
The washing machine glass just exploded. I called GE and they said there have not been other complaints. The washing machine is 2 years old and they would not warranty. This is a consumer hazard. I googled on the computer and there have been other complaints. This appliance should be recalled due to the lid. There is now glass all over clothes. Please contact me at **.
Reviewed Aug. 10, 2012
Did you know that the plastic balancer that goes around the clothes tub is filled with acid? GE doesn't want to offer any help with my question why there is a corrosive liquid in a household appliance that is not needed. One said it's filled with saline solution and another said that I had no right to open a factory sealed part. My thought is that GE is so big that they have come up with a way of getting rid of old acid by putting it in to a very thick well-made rings that are almost indestructible so they just go to trash yards. Sounds like the love canal and a place not too far from me found drums underground at an expressway bridge site under construction.
Please someone help me get info on getting this company to stop it. And it would be nice to get a new pair of shoes and pants it ruined, not to say I was walking on my carpet in my house, and walked the whole way across my grass as it emptied to recycle bin. I pulled it out this morning and there is a little bit of acid left in it. Trust me, my tongue and stained penny tells me it is acid. Please help. So one woman tells me they recycle their old machines by getting release forms and that they were disposed of (that's crap). Look how many you see on the side of the road. If you put a product in people's homes, you better have stickers all over each part saying what it contains. This economy is driving folks to scrap for income and the government needs to know that there are products in every home that kills everything from drinking water to our sight. Help please.
Reviewed Aug. 7, 2012
When our washing machine was delivered, we called saying we were struggling with not having enough water in the tub to wash the clothes, but we were told that it was normal and to read the directions. If we wash two or three items, it's fine but anything more than that, there's not enough water. After calling several times, ABC sent someone out. By this time, my husband has done everything he could to make the washer run properly. We were told by the repairman to raise the hose because the water was draining out of the tub. We did that and to this day there is not enough water in the tub and our clothes and towels continue to smell like mold. I clean the wash machine with the special cleaner, but it doesn't take a genius to realize the clothes are not being washed in water because there's not enough in the barrel.
My husband adjusted the holes so it's not draining out, but the washer is no good! We shared this many times with ABC Warehouse. Now, a year has passed and I know this because they called last week and asked us if we would like to purchase a warranty for our washer! I asked them what they mean by this. I've been telling them since day one that I don't want the washer! They said, “Well, it's been under GE, so that's why you didn't get any support and help with your washer. We will help you with no cost and you can pick out a new one if you buy the warranty!”
GE, did you even know we the consumer were totally dissatisfied with your product? Several times per day we are living with the mold smell not only switching our laundry and trying to get rid of the smell with bounce, but now we have to buy a new washer when this one is just a year old. We went into the store to talk to a salesperson and we were told it's normal to have a little water. We were asked, “Are you loading it right?”
We are totally frustrated with this HE washer. If we purchase a new one, there's no way we would even give this one away. Please consider looking up our records at ABC Warehouse in July of 2011 and please let us pick out a new washer. Right now we are not pleased at all. You wash your face and then dry your face with a towel that smells like mold. We are not happy at all and getting more frustrated as our clothes smell more and more! No, we do not want an attorney involved in this manner, but we do know that GE has been around for years and have earned a great deal of respect from many people! We have expressed concern from day one about our HE washing machine and have gotten no support! Thank you for reading my letter of concern!
Reviewed Aug. 4, 2012
I bought a GTWN3000MOWS washing machine from Lowe’s in September or November 2010. I went back to the store and told the salesman that sold it to me that it made loud noises when it changed gears during the wash cycle. He said that was just the machine and it would work its way out - not to worry. Well, I am worried. I had a used washer and dryer for 5 years before I bought a new one. And I decided to, just in case, buy a new one when I got enough money saved. Well, now my machine will not spin out all the water and I have to re-spin the cycle and the loud noises are still there. It is so loud I can hear it on the other side of my house when I am watching TV and it really upsets me that I trusted my salesman when he told me that it was just the machine and not to worry. I did not get an extended warranty because I have never had any problems with a washer or dryer before.
When I went back to Lowe’s and complained a couple months after I bought my W&D, the salesman said not to worry and it was a good machine. So, I trusted him. I trusted Lowe’s not to sell me a defective product. Now, I worry every time I wash my clothes if it will be my last load. I am disabled and on a very fixed income and I really don't need the extra stress of worrying about my washing machine breaking down on me. My dryer works great; it's just my washing machine that is defected.
I wish I had kept my old washing machine and dryer. I sold it to my neighbor's daughter and she is very happy with my old one and it still works great. I feel like GE should just fix them without all the extra expense of warranties. I have been washing clothes for over 40 years and never had a problem ever. I never overload and I never use too much laundry detergent. Sometimes, my clothes still have soap in them and I have to wash my clothes all over again to get it all out. I will never buy anything GE again!
Reviewed Aug. 3, 2012
I have a GE front-load washer that I purchased in 2008. It has ripped clothes, shredding them to pieces, and has an awful smell that stays on our clothes. I have been on hold for 30 minutes waiting to talk to someone about this. What can I do?
Reviewed July 30, 2012
We purchased a brand new GE top-load washer GTAP1000M from Tepperman's in Windsor, Ontario on May 30, 2012. Today, July 30, 2012, I still have a washer that does not spin out after wash or put water in to rinse. They changed the timer a couple of weeks ago. No change. Now when trying to contact Transglobal Services, who deals with warranty, to talking to Stephania at Mabe, the company that deals with all appliance companies in Canada, I just get the runaround. My advice, buyer beware!
Reviewed July 26, 2012
On 7/1/2011, I was washing clothes and the washing machine model WHDVH626FWW was smoking so bad. I had to call the fire department to my home. I called the consumer line to file a complaint about the product. So they wanted to send a tech out to check it, and they did. The tech came out and explained what had happened, and I told him what the fire department said also. The fire department called to see what happened about the issue. The tech was saying how much the replacing parts were, which by that time you can buy a new one. So in the effort of GE wanting to help, they only offer me a prorated amount for a machine I paid over $1,000 for and the pedestal that goes under it. I have the dyer also. It's ok. So all your products are only supposed to last 5 years, and that's it. For the kind of money, it should give at least 10 years. I had the extended warranty on it, and they had come out a few times after buying the appliance. It's very understandable how you all take care of the consumer when all you have are complaints one after another.
Reviewed July 24, 2012
I called in December 2011 due to a broken washer motor (model wjre550k2ww). They told me I couldn't have it fixed by a GE-certified repairman due to where I live. So, I called a local repair shop that replaced the motor. Now, the replacement motor is dead. The washer was purchased in December 2009.
Reviewed July 11, 2012
GE front load washing machine, model WCVH6800JWW, takes more time to wash a load than what is selected for the cycle because it constantly has to stop and readjust the load. The machine rocks off balance every 3 wash loads. Due to the rocking and vibrating of the machine across my laundry room floor, my floor tiles have slipped out of place, broken and chipped. I've already had broken shocks replaced once about 8 months after purchase. Many times, I have to put on the spin/rinse cycle after the first cycle didn't rinse or spin. I suspect the shocks are broken yet again, but since I don't have warranty on this product, I will not pay to have it fixed. I hate this machine and will never buy or recommend this product again. Machine was purchased in 2008. I've had trouble with it for the past 3 years. Too much money for such an inferior product. Cost was $758.14.
Reviewed July 10, 2012
I purchased a GE washer from HHGregg 2 years ago. I was told I'd get a rebate if I sent in all paperwork, I did, twice. I never got my rebate. I absolutely hate this washer model P620. First off, all you get is no water to clean your clothes. When it spins, your clothes are in knots. It takes 1 hour for a cycle. I will never buy a GE product again.
Reviewed July 10, 2012
I purchased GE front load washing machine Model WCVH6600H1MS and once again today, I removed clothing that had tears and holes in it. I have lost count of the number of times that this has happened to and of course it is the better clothing items! I will never purchase another GE product and am very disappointed that a large company like GE never did anything to compensate the consumer for its loss. It also has to shake extremely loud and gets out of balance very easy.
Reviewed July 9, 2012
I always buy GE and always Profile in all appliances but this washer I bought is $800.00 of junk. I wish GE would buy it back! It is a Profile top load model MFL42065483. I cry almost every time I use it! I have a family that’s always on the go. This washer has no recourse for its biggest problem an extra spin. So many times, my clothes come out still drenched with water, especially my towels. Well, in order to spin out again, I must do a rinse and spin cycle, which is like washing another load again. Don't tell me the soap must be getting on the clothes, causing the sensor not to work. I already had someone up and they told me if so much as a drop of soap or softener falls out of the dispenser, it causes problems to spin cycle.
How many washers out there don't have a separate spin cycle? If I do a hand washable, I cannot put it in my junk washer to give it a quick spin unless I do about a 45 minute rinse and spin cycle. If I wasn't out so much money, I would take an ax to this. I am married 31 years and my husband has always stood a strong GE consumer but as far as I feel, I am seeing red! Maytag will have my attention now. Oh, I called when we first bought this from Lowe’s on 04-11-11. About me being upset, perhaps GE better pull out of Lowe’s because they push the expensive models and have no clue on the models and what they have to offer. Oh, my last payment for my horrible washer is October 2012. It was a big investment for me. I am a hardworking, middle class person and I would not feel right selling this to anyone else. Beware Disgusted in Penna.
Reviewed July 8, 2012
I bought a GE Profile washer four years ago. Recently, it started to make a lot of noise during spin cycle. It cost me $79.95 to be told by the tech before he even looked at it that it was a bad bearing. His inspection confirmed it. Almost $600 repair cost. This bearing is the heart of the drive system, and it should last at least 10- 15 years, but GE has designed a lousy machine. It's cheaper to buy a new one rather than repair a poorly designed machine. It won't be a GE.
Reviewed July 2, 2012
We have had our GE Washer less than a year. The instructions on the reverse side of the door are wearing away. GE Warranty blamed the problem on the user. She said it had other customers calling in about this same problem. She claimed we were using products in our washing machine causing this problem. Let’s see, there are three we use; spray and wash, bleach, and detergent. Lame excuse GE, you should be ashamed, but with your batting average for complaints, I am not surprised. GE's problem is your paint, not the user. We have bought GE products over the years but have never had a problem like this. By the way, are you outsourcing labor to other countries and not supporting the United States during the recession? Have a nice day.
Reviewed June 14, 2012
I purchased a GE washer model wjre550k2ww on 2/15/19. It continually leaves scum and lint on the clothing. I have tried using less detergent, and not putting as many clothes in it. Nothing seems to work and I am thoroughly disgusted and sorry I ever purchased it.
Reviewed June 12, 2012
My 5-year-old front load washing machine that cost $700.00 broke down while I was doing a load of laundry. The serviceman said I should replace it because it will cost $1150.00 in parts to repair. I am single and do maybe 3 medium-sized loads a week. I definitely don't overuse or abuse it. That is ridiculous. I am on a fixed income and really can't afford that kind of thing. Unfortunately, I have all GE appliances in my home. I no longer trust any of them. My new washer is not GE nor will I purchase GE again. Oh, and they are aware of the problem!
Reviewed May 30, 2012
I bought a brand new GE washer model #WCVH6800J0MS serial# HR201603T on January 10, 2010 and started having trouble with it immediately after I bought it. I called a service man out to see what the problem was, he fixed it. Then, it started acting up again and had to call a second person to come out and fix the washer. I told GE customers service representative to come and pick up the washer and that I wanted a refund. That didn't happen because the person knew that this model was not a good model. I tried several times to get the washer picked up. But due to the bad customer service that GE offers, I still have the washer.
Today (May 30, 2012) I had to call another service man out to see what was wrong with the washer because it smelled like a belt burned up. And wouldn't you know it, it burned up the belt. I had laundry in the washer and had to remove it while it was soaking wet because the washer broke. Now, I am going to have to purchase another washer and you can bet I will not buy GE products because your company does not stand behind good service much less good products. I feel GE is responsible for this disaster that has cost me too much money in the cost of the product and the service calls that I have had to pay. You should have testers that actually test product to make sure what you are selling lasts longer than two years.
Reviewed May 23, 2012
Washer/dryer combination unit was installed in July, 2011. In less than one year, I have had to use four vacation days to sit home and wait for service because the washer "eats" socks that end up jamming the motor. My house has been flooded twice due to this problem. I am a 55 year old woman and I've been doing laundry for over 40 years and have not had this problem with any machine I have used previously. I believe this is a design flaw. GE's consumer relations office is joke. They lie and refuse access to supervisors. I want this piece of junk taken out of my house. I will never purchase a GE appliance again!
Reviewed May 16, 2012
Update: GE is replacing my HE washer with another one. They gave me a model # and I checked it out. It's not an HE low water machine, the machine I purchased in December. After the wash cycle was finished, I couldn't believe how wrinkled my clothing was. After re-washing the clothing, I found the same problem. Hopefully, I should be getting the new machine on Friday, 5-18-2012. They cannot tell me a human being tested this HE machine.
Reviewed May 13, 2012
The tub exploded, hence, ruining the washer and dryer. We purchased a GE Front load washing machine and dryer (Model #: WPDH8900J1MV) for our new home in July 2009. I have never liked GE products but the builder who built our home went with GE products for everything. Today, May 12, 2012, I was doing some jeans and khaki shorts in the washer. I was folding clothes when all of a sudden, I heard what sounded like a bomb exploding in the laundry room. I went to the laundry room to find smoke, dust and the front door on my washing machine wide open. The tub on the inside had literally exploded.
The metal tub, the fiberglass encasing, hoses and wires were everywhere. It exploded out where all four sides and the top had dented outward and even dented the dryer which was right next to it. The dryer will not work now as well due to being dented in on the side next to the washer. GE tells me that there is nothing they can do except send a repair man out to fix it, but it will cost us $79 just to have a repairman come out.
We will have to pay for everything because it is not under warranty. It exploded so bad that it even dented the wall as well. There is no way to even repair this. I have never seen anything like this in my life. I actually took a bunch of pictures as well. It was damaged so bad that it even ripped and punctured several jeans and shorts that were in the washer. I will never purchase another product from GE again. The customer service sucks just as bad as the products. Please email me if you have had a similar experience with a front load washer from GE. My email is **.
Reviewed May 10, 2012
We purchased a GE washer and dryer from Home Depot in January 2012. Then in March or April, the machine quit spinning. A repairman fixed it and said it was due to overloading. Then in April, it quit spinning again. The repairman said that it could have been that he didn't tighten the screw that holds everything in place. Now it is May and it is getting off balance again. I called customer service for the third time. I was told they don't replace it until the 4th service call. I really don't want the machine replaced because I have no confidence in it and the fact that you have to wait for days to get it fixed is really an inconvenience since we have 6 kids. GE customer service was of no help and would not refund my money. It's as if your time in scheduling with them and the time and cost spent at the laundromat means nothing to them. I will have to sell the machines I just bought at a loss in order to get something I can count on.
Reviewed April 30, 2012
GE high-efficiency washer - My clothing come out so wrinkled and having a hard time ironing all. I wrote to GE, got a return call and was advised they were sending me a new agitator. I really do not think it's the agitator. I got a good price for the machine, but now due to the wrinkling, I now have to iron everything. That's not saving me any money. I will update after the tech installs the new agitator on the 4th of May.
Reviewed April 29, 2012
I purchased a GE HE top loading washing machine in January 2011 for my Florida home (only snowbirds a few months a year). The washer only filled about 4-6 inches regardless of the amount of clothes. I called a service tech. I got a runaround that the water level is not adjustable. Clothes come out twisted and not clean due to low water, scum and order sometimes. I run a 3 feet hose from the sink and add water for each cycle. It’s a ** thing to have to do to get clean clothes. I tried to return it, but the salesman at Lowe’s said they all work that way now. I would rather have an old one with manual water level control. I can't believe there is not some pot adjustment that could be tweaked to make it fill higher. I’m living with it, but not happy. I would be happy to be part of a class action suit.
Reviewed April 28, 2012
I purchased a GE Profile HE washing machine (Model WPRE6150K2WT) in November of 2011. In December of 2011, my machine went off balance and started "walking" across the basement floor, knocking over the sink and displacing the dryer. We put the machine back in place and tried to restart it but to no avail. I called Karl's where I purchased it and they told me I had to call GE because they don't service what they sell.
The GE repairman came out and "fixed" it, got it going again, and left. This machine has a tendency to go off balance no matter how much or how little you fill it. I had to call GE probably 3-4 more times to have it fixed. One repairman told me not to fill it to capacity! Another one forgot to hook up the water hoses before he left! The back legs on the machine broke off and we had to put a piece of wood under the back of the machine to help keep it balanced (which of course didn't work). This machine makes so much noise when it goes off balance that it's frightening and sounds like a train going through the basement.
I'm 67 years old and I ultimately fell down the stairs trying to get to it before it did too much damage. At this point I refused to do the laundry - my husband had to do it. It not only had a "mind of its own", but the clothes would come out gray and dirty-looking and disgusting. We finally went out and bought a new Whirlpool washer at Sears. I feel so relieved that I can finally do the laundry without worrying about whether or not the washer is going to walk across the floor. Shame on you GE for manufacturing such crap! I will never buy another GE product - not a washer, not a dryer, not a stove, not a dishwasher, not a microwave - nothing!
Reviewed April 16, 2012
On January 30, 2007, we purchased a GE front load washer, model # WCVH6260FWW, for $840. On March 15, 2012, the washer started making a loud noise during the final spin. We called a very competent repairman with our local store where we purchased the washer. He said it needed a new tub! The cost to repair the tub is $625, plus installation! We called GE and they said there is nothing they can do. A washer should last more than four years! We do approximately four loads of laundry per week! Are there any recalls for this type of washer? Is there any help for us?
Reviewed April 7, 2012
This is our second G.E. top-loading H.E. (low-water) washing machine. When we got the first one, the clutch broke almost immediately; shortly after that, the motor broke. They replaced the machine (Bray & Scarf, Bethesda, MD). This one leaves scum on my clothes, so I always use second rinse (does not save water). The cycle is eternal. I use the correct amount of H.E. liquid. It must use more energy than our old regular machine - it runs twice as long. Also, sheets or towels are so twisted at end of cycle you can barely get them untangled to go in the dryer. My husband says they smell. I blame the washer. I follow the directions on the washer perfectly.
Our washer has automatic water fill, so I have no control over that. I just bought two pairs of expensive black pants and a pair of dark brown ones. You can't imagine how horrible they looked with scum on them after using a short, hand wash cycle. I just put them back in to wash again without detergent to see if the scum comes off. I would give anything to have my non-H.E. washer back. I'm convinced it was more energy efficient and cleaned better than this one. The only thing good about this one is it is quieter. I mean really, if I always have to use a second rinse and rewash certain clothes, what is the point? Thank you for letting me vent.
Reviewed April 5, 2012
Less than four years old, our GE (Model: WBVH5100HWW) washer started smoking so I called a technician to look at it. He said that the basket is broke. I called GE since he told me that Whirlpool has a 10-year warranty on parts but wasn't sure about GE. The woman at GE said that it only had a one-year warranty. She said, "I can send out one of my technicians to look at it for you." I told her I already have a qualified technician look at it from Sears and she got smart and said, "Well, he can't offer you a five-year warranty on replacement parts."
So they will give you a five-year warranty on replacement parts but only one year on a new washer. So I guess GE builds their products to go out after a year so they can charge you to come fix it. They will charge you for the parts and labor what it would cost you for a new washer, but you will get a five-year warranty. I bought my house four years ago and bought all GE appliances, but I just purchased my last GE brand.
Reviewed April 4, 2012
I bought this piece of junk at Metro Appliance in Tulsa, OK. After one month, the motor goes out. I called them and they don't want to talk about it. I said when I bought it a technician would be out to our house to fix it if anything happened to it. Lies! I couldn't get anybody to come here to work on it. It's been about a month without a washer. Don"t buy from Metro Appliance! They just want the money! This is going to be the last GE product in this house!
Reviewed April 3, 2012
There are balance issues, cycle is too long, and it started pausing every 10 minutes and lasts 7 minutes. It stops and you have to switch to drain and spin before you put in the dryer. Dryer takes over an hour to dry a load of towels. According to reviews, every owner hates this machine. Class action, anyone?
Reviewed March 26, 2012
GE top load washer (model number GLWN5050MOWS): The water level is not high enough on any setting. Clothes come out twisted and tangled, and the clothes are still dirty in the cracks and crevices left by the tangled clothes. This product is not worth buying at any price. I tried for 6 months to adjust to it. I took it back to Lowe's, but they could not/would not let me exchange it for another washer or get a refund. On a scale of 1 to 10, this product is a zero. I am through with GE products.
Reviewed March 24, 2012
I purchased 3 GE front load washers and 2 dryers in 2010 for myself and daughters. I have never been more disappointed in a product by GE. I have purchased many GE appliances, but this has turned me to never, I mean never, buy a GE product again. My one daughter had to have the door gasket replaced at the cost of $350.00. The balance on all 3 washing machines are terrible no matter how many times you re-balance and lock the legs in. The clothes get oil marks on them especially dark colored t-shirts and no matter what soap I use, it continues. Other owners have told me they have the same problems. I think they should recall all their front load washers until they can produce a product that is suitable for resale and works properly. I also have a refrigerator that is useless and very loud, does not stay cool and crisper drawers only rot veggies. I hope this stops someone from being ripped off by GE's lousy products. Give it up GE if you can not produce a reliable product.
Reviewed March 24, 2012
I bought GE washer in 2008 from hhgregg. In less than 2 years, the washer overfilled and caused 15,000 dollars worth of damage to my home. After writing a letter to one of the upper people at GE, my washer was replaced. Same thing has happened again, twice. Casing water damage enough to have Sev-pro come out and set up fans and dehumidifiers up for 3 days to dry everything out. I will never buy GE products again. I would love to be contacted by GE to hear what they have to say.
Reviewed March 23, 2012
This washing machine doesn't clean my clothes. Sheets and jeans come out stained and won't come out. I spent a lot of money on my clothes and bedding, not to mention the washer, just to have them ruined.
Reviewed March 22, 2012
After 3 years, my washer also won't spin! It's just plain ridiculous to have to spend hundreds of dollars having to get it fixed! I would like to know if you can help me with this situation because the warranty has expired.
Reviewed March 21, 2012
H.E. top load washer - I cannot wash bedding without it twisting. There’s not enough water. I have to do very small loads for them to come out clean. It’s only two months old and I hate it.
Reviewed March 20, 2012
GE front-load washer with model number WCVH6600HWW: It's constantly unbalanced and just started smoking like it was going to start a fire. I thought it was a belt that had worn out (Maybe?). But I opened the door, and the smoke rolled out of the drum. Our clothes smelled like burned rubber (NASCAR anybody?). Also, there's shaking and moving with the unbalanced issues. Then, clothes need to get re-rinsed and spun to help remove excess soap and water.
Reviewed March 19, 2012
In 2007, when our 25 year old GE washer sprung a leak for the second time and could no longer be repaired, we bought a matching GE Profile Washer and Dryer. The washer is King size and has a knob indicating capacity for Extra Large and Super Size loads. It is also marketed as Energy Saving. However, since it doesn't rinse the clothes properly, leaving them soapy and wet, I must run an extra 18-minute rinse cycle. So I don't think I'm saving either energy or water.
Whereas I could wash almost anything in my old GE washer, this one doesn't handle small floor mats or winter blankets, presumably because they are too heavy. The inner workings are made of plastic and immediately fail. After several visits from Sears Repair, I had the inner tub and supports replaced. But they told me I have to take all my floor mats and big blankets to the Laundromat and spend time with the neighbors who don't have their own wash equipment in their homes. I don't find I have the opportunity to do this often enough.
Fortunately, I bought a 5 year warranty from Sears and so it hasn't cost me anything additional but I still need to take time off from work and the time to have it repaired. However, next year my warranty will run out. I am afraid I will have to get rid of the washer shortly after that.
Someone needs to figure out what is going on and fix it. Did the government regulations force GE to alter the product design so that it no longer can handle the work it was intended to do (as one woman in your listing suggests)? Or is it a combination of GE trying to squeeze every penny out of the customer combined with government legislation written by people who don't know how to build a washer? I suspect both are at fault. I would like your organization to go after both of them and get them to fix this mess.
Reviewed March 19, 2012
The washer and dryer is a combo sold by Best Buy. The washer does not spin the clothes well enough. They are still very wet when the cycle stops. The washer also does not rinse well because soap suds are still in the clothes when the cycle is done (note: I make sure to use the recommended amount of detergent). The dryer trips the circuit quite often and often just fails to operate in the middle of a drying cycle. I have to take out the wet, heavy clothes and take them to the laundromat to dry them.
Reviewed March 17, 2012
We purchased a GE front-load washer and a dryer from Home Depot. We have had multiple problems where the washer unit has a very loud noise when the unit goes into spin cycle. The unit has been balanced and checked multiple times, but the inside drum and suspension acts as if the unit is off balance. The authorized repair persons that come out to access the situation run it through a test cycle without clothes, which does not duplicate the problem. We have continued to stress that we would like to run a load of clothes and/or towels that will duplicate the problem. They have refused to do so. We have had four different repairmen come out, after we have called GE, that want to run the same test cycles without clothes, which does not duplicate or uncover the problem. One of the repairmen said you can only run the washer if you have a full load of clothes or towel—ridiculous! Nowhere can we find that in the paperwork nor was I told of this at the time we bought the units.
The second issue we have is the soap in the soap dispenser will drain into the tub unit and will not stay in dispenser if set for a delayed wash cycle. The repairmen did not offer any explanation or attempt to correct this. Our son has the same exact unit as well and does not experience any of the problems we have. I’m very dissatisfied with GE's washer and their authorized repair personnel. All we have ever asked was the unit be repaired to a workable condition. If this cannot be done, then they need to replace with a unit that works properly. We have bought GE products in the past, but this experience has really soured us enough to think twice about buying their products in the future.
Reviewed March 10, 2012
I purchased the GE Washer Model WCVH6800J1WW in September 2009 from a local appliance store. The washer was delivered and installed by the people from the appliance store. We have been trying to get this washer either repaired or replaced since the first time we used it! No matter what we do, the washer does not spin out properly.
The spin cycle will begin, then it will stop, then it will start again, then it will stop and start again, then repeat. It will eventually manage to complete the spin cycle but it takes two to three hours for each load of laundry. We've tried all different combinations and amounts of clothing. It makes no difference. We've had the repair people from the appliance store here to try to get it fixed. They cannot get the machine to work any better than we can, yet they just tell us that we are not loading the washer properly and there's nothing wrong with the washer.
We had a front load washer previously and had no problems with using that washer for over ten years. I think we know how to use a front load washer. The problem is a lemon of a washer, not how we are using it, but we can't get the appliance dealer, who is an authorized GE dealer and repair agency to take responsibility and do anything about a brand new washer that is a piece of junk!
Reviewed March 4, 2012
In less than a month, I have had to call the repairman 4times! Apparently, the clutch had gone the first time. It would not spin. The second time the repairman came out, it was again due to the fact that it would not spin or agitate. He replaced the lid switch. It worked for about 2 loads, and started the same thing. The third time we called, he told my son that it must have been a defective lid switch. After 3 loads, again it would not spin!
I have the extended warranty with Sears. You would think it would be considered a lemon if you had to call for a 4th time in less than a month! I am hoping that this happens, and I can get a new one. I will never buy a GE again! It is just junk! A washer should not present such a problem for being 2 years old! Not only is it a pain to have a repairman come out so often, it also messes with people's time from work, or their regular routine. If there is ever a consumer lawsuit against GE, let me know.
Reviewed March 2, 2012
I purchased two GE washers, Model WCVH6800JWW, for my vacation home, which is a duplex. At 23 months of age, both developed the same service issue. We have spent $700 in parts and service to get one running. We will not invest in repairing the 2nd one, we will simply trash it and move on to another manufacturer.
Reviewed Feb. 27, 2012
I purchased a GE front loading washing machine after my top loading machine died on its second birthday. It was a Maytag. I called Home Depot and explained to the manager the problem. She agreed it should have lasted a lot longer and said a replacement would be sent out. I asked to upgrade to a front loader and was advised to purchase the GE. I was so happy that I did. We are a retired couple and I feel our laundry is very light therefore, I thought the upgrade to the GE would have meant many years of service. I was shocked to find out the bearings were out and not worth the repair cost. I also do not believe in the so called extended warranty. Most people can't afford them and I believe if the product is from a good company, it is a cost that is not needed (I thought).
I called GE and asked why I should purchase another GE washer and if someone could tell me how long I could expect a new one to last. Didn't get an answer, but was told to go on the internet and compare. Of course, I didn't get a name of the rep that I talked to. I was upset and at that point, I didn't even care.
My front loader has been hauled away for junk. I watched it being loaded into the truck. I was very sad and once again, a very expensive mistake. Can you tell me why I would or should even think about purchasing any GE products in the future? My dishwasher of 19 years is ready to give up. Please give me a good reason why I should buy a GE, or even consider it. Thank you for listening, I hope my feedback will help GE to make a more reliable product that people can depend on for many years to come.
Reviewed Feb. 25, 2012
My GE technician came and fixed my only 3-year old washer and charged me almost $700. It was $1000 brand new. And then he had the audacity to leave the nasty heavy broken parts in my house. My invoice number is ** and the technician number was **. Would you please look into this and let me know what you can do to remedy the situation?
Reviewed Feb. 21, 2012
Washer Died after 2 Years - Within a year, the motor died and they replaced it. Now, the whole inside system is broken and makes an extremely loud, squeaky annoying sound. The technician said someone messed with it and it was beyond repair. Problem is no one messed with it.
Reviewed Feb. 16, 2012
I am constantly trying to clean rubber molding in my washer machine with bleach and disinfectant however, I can't seem to get rid of the mold that keeps forming causing myself and family dangers of being sick from mold. Our clothes smell like mold and we have to rewash from time to time. Please advise how GE expects to resolve this situation.
Reviewed Feb. 14, 2012
I've never had a washer that didn't fill the tub with water. I loved the large tub but even on "Extra Heavy", the water is 1/4 or less in the tub. I especially liked it in the store because no center post would not tangle the clothes. I was wrong! The clothes come out so twisted that I can hardly untangle them.
I did attempt to wash my mattress cover on "Extra Heavy" but not enough water came in and it came out with so many black soot marks and black lint that I had to toss it. I'm not sure where those could have come from. The machine is only about a year old.
My old twenty year old washer did a better job. I should have kept it. I thought I could trust GE. I'm through with them.
Reviewed Feb. 14, 2012
We now say a prayer every time we put a load of clothes thru our two-year old GE high efficiency washing machine. We have articles of clothing coming out with stains on them. We washed the affected clothes again and the stains do not come out. This is totally unacceptable. Good money was spent to purchase this machine and initially we thought we had a great machine. After the first year of use, we started noticing an article or two of clothing coming out of the wash with a stain or two on it. It was sporadic, but we checked our owner’s manual for suggestions. We cleaned out the fabric softener dispenser and have done so on a regular basis since then.
Reviewed Feb. 3, 2012
I am unable to close the door of the washing machine, due to the overwhelming smell of mold that continues to increase. The drain on the bottom is always full of water that has an awful odor. My wife is very allergic to mold and has had continued respiratory problems for the last several months. Our clothes and towels smell of mold and I am ready to put this washer out on the curb.
Reviewed Feb. 2, 2012
Clothes come out so twisted together and wrinkled, that one is forced to run them through the dryer. No hanging on the line for these wretched looking pieces. No wonder it was on a 10x3% sale. You should not even give away these turkeys. Shame on you, GE. You used to be a dependable company, who made decent products. No more GE appliances for me.
Reviewed Jan. 29, 2012
I purchased a GE washer front load and matching dryer with pedestals on 12-18-09 (model number WCVH6800J1WW). I paid $2,033.59 on 1-25-12 (2 years later). I found 4" of water in the pedestal drawer of the washer. I called for repairs, as I had a 5 year warranty (I actually had 1 yr from GE, and thought I was purchasing 5 additional years, but actually got 4 additional years).
The repairman from A & E factory service came and repaired it. He said the leak was from a cracked 'water inlet' piece, from soap dispenser into tub, that cracked due to an unbalanced load. There was heavy jarring from a blanket or bath mat, which makes an unbalanced load. He said when it cracks, it leaks right away. I was washing an ordinary load of clothing that day, not a blanket, and it cracked. The plastic piece had a very thin top around the gasket, so no wonder it cracked. If it were made of a flexible material, it would have been better.
He then informed me that although I had a warranty, that particular piece was not covered, even though my warranty said parts and labor for 5 years. So I said, next time you come and it's something else, you could say sorry that piece is not covered as well. He then informed me that you can never wash a blanket, or bath mat, even though the booklet that came from it, says you can. Only wash sheets with sheets, shirts with shirts, or light pants, and towels with towels. You can never mix light clothing with heavier clothing. This would require all sorts of different loads to be washed. It does not make much sense to me. So now, I must take my blankets to a laundry?
I have heard that mold can grow in the door and under the gaskets of the washer, causing horrible odors in washer and on clothing. So I never close the door to the washer. After washing, I wiped the water under the gasket. So far, there is no odor. Here's what the problem is, our grand government, the EPA(Environmental Protection Agency), makes all the rules for energy, water saving, etc. They require the manufacturers to make products that no longer are able to do the job they were designed to do, but you save energy and water. This is not so. If I have to wash several loads, instead of one, where is the water and electric saving? The EPA also make the rules for toilets, low water, so some require 2 flushes. Where's the saving of water?
I have had, in the past, 3 Insinkerator hot water dispensers on my kitchen sinks. They lasted exactly 10 years. The new one I purchased at $125, lasted under 3 years. The tank under the sink leaked water. I came within days of the manufacturer's warranty. The repairman installed a new tank under the sink. I asked why it lasted not even 3 years. His reply, the EPA made them take out a piece of 'something' (bad for the environment), and now the unit lasts 3 years tops, not the usual 10 years.
I'm afraid this is our future. From this point forward, we will never really be sure of our appliances lasting, or doing the job it was designed to do. I hope you 'green' people, the global warming suckers realize what a hoax have been perpetrated on us, all under the umbrella of 'environment protection'. You will be replacing appliances, and paying a higher price for everything as well.
Reviewed Jan. 21, 2012
Our washer and dryer had had multiple problems. Before Christmas the machine broke again. We contacted GE and we scheduled an appointment for someone to come see the machine. They came and said we needed a new timer. We ordered the timer and scheduled an appointment to fix that. They came back and said that the belt is broken. We ordered the belt and scheduled another appointment. They came again and said that there was a broken nut and bolt that was very large and clearly broken. At this point I had had enough. I contacted customer service and they agreed to send us a brand new machine free of charge. They had someone contact me to choose the new machine. They asked me "is your machine electric or gas?” I said, "I believe it’s gas because it has tubes coming out the back but I don’t have the machine in front of me to tell you; maybe you can look it up being that you’ve serviced the machine 6 times now." They look it up and said, "The machine is electric, please chose from two options.”
I chose a machine and they said the dispatcher would contact me to schedule an appointment to deliver and take the old machine away. They did a week later and we scheduled the appointment for 7 am today 1/20/2011. They delivered the machine and it turns out the machine is a gas machine after all. So I called GE to reschedule and get the correct machine. After waiting hours for them to call me back and without response from the person who was supposed to be working on this case, Stacy, whom I contacted by phone and email, they give me a phone number. The number is for Home Depot. Home Depot forwards me back to GE. GE forwards me back to Home Depot. Home depot once again forwards me to GE who says that we are supposed to contact consumer affairs. I told her I did and she said they have to help you with this and they are only available Monday-Friday (9-6 pm). At this point it is 6:18 pm. I will be going on another week without a machine.
This is completely unacceptable. I don’t understand how you can treat consumers this way. It is horrible and I will never purchase and appliance from GE again. I live in a condo and they are all brand new units. I will be talking to the board about this issue because there are a few other condos who are having problems with their washer and dryers and I will make sure that you hear from them as well. I will make sure that Timberridge is aware about how you treat your customers. If there is one thing they don’t like it is unhappy buyers and poor reviews on the appliances they have in their new condos.
Reviewed Jan. 13, 2012
GE Energy Star Top Load Washer model # GTWN505MWS, serial # AV134045G: It was delivered from Home Depot on Jan. 26, 2010. The product did not wash clothes clean on day one. Lint and dark spots were left on clothes. HE laundry soap was used. I tried different HE products, sizes of loads, and sorted clothes. It never came out clean. I installed a house water system with 1 micron filter plus a new water heater - temp set at 140. The clothes were still not clean.
I went back to Home Depot and complained about the machine. I was given GE’s number. I called for service after 3 months. I was told I would have 2 weeks after service to determine if the service was effective. I was going away and cancelled the service call due to their time restrictions. I returned from extended stay and tried new water filters, different water temps on cycles, and smaller loads, but nothing worked. It ruined more clothes.
I called for service. GE was happy to send service. The serviceman arrived today and greeted me with, "Let's go see what you are doing wrong." We proceeded to the basement and he asked me to "demonstrate putting a load of wash in" (I have managed a front load commercial laundry system from 1979 and own one since 1985). He proceeded to tell me “You did it wrong. You never put the soap in first. You put the clothes in first." I pointed to the top load lid and read the instructions to him. I was doing it right.
He said the machine was "siphoning" the water out and I needed to put an "anti-siphoning" valve on my washer drain line. I asked him to show me where it states that in the manual. He was not able to find that. We were told we would be billed $59.00 plus for the service call since it was not warranty work (less than 1 year old and under full warranty). The only way it would be covered is if I call him and tell him it still didn't work (he did not have the parts or offer to install the system himself).
I had the anti-siphoning valve installed by another service man at my expense today (parts and labor $100.00). I then washed one load and it came out looking worse than when the clothes went into the washer. I did a quick rinse on the load. There was no change. I rewashed the entire load in heavy and hot, and lint was still on clothes after the added 2nd rinse. We are now talking 4 hours of washing one load to get clean. Yes, the water for rinse does not even fill the holes in the bottom of the washer during the final 3 rinses. The amount of water that flows in during this period is for only 30-40 seconds before it drains out without agitating. My drain was not siphoning the water.
GE thinks this will clean clothes. GE, Home Depot, and the GE serviceman deny having any problems with this GE model. I have taken photos of clothes with residue and peeled lint of the clothes. The serviceman, my husband, and I observed the lack of water in the system plus no agitation in the rinse cycles. GE and the serviceman will be called again tomorrow.
Reviewed Jan. 8, 2012
GE Profile WPRE6150K2WT purchased in Sept. 2010, after last child left for college. Ic ould only go with a top load due to size in laundry room. It was 'sold' on high efficiency, water saver, etc. The machine never fills up with enough water. I tend to wash smaller loads for that reason. If the load is too large, the clothes come out with lint and dirt, so have to rewash. In the last six months, we have been noticing 'spots' on the laundry when it comes out.
The most recent, my son's two brand new buttoned down shirts he received as gifts to help with the interview process this spring. We washed them so he would be ready to go when arriving back to school and they both came out with black spots on them! I am a very unhappy GE customer and will not buy or recommend again!
Reviewed Jan. 5, 2012
Two years ago, I bought a GE Washer model no. WJRE5550K2WW from Lowe's. Before the year was out, I noticed having unclean clothes. Called GE, very friendly repair service. Replaced a motor. Repair guy said was first generation motor with second generation motor. Three months later, clothes are still unclean and soap scum.
I called GE again to complain about this model. Customer Service was very understanding. I told them about the unclean clothes for nearly a year and they said they would replace the machine with another one with an agitator. For free, they delivered the replacement machine model # GTWN4250M1WS. Both units have cost me double the electricity to run and doesn't save water because I have to rinse 3 times. It has now been 6 months and this unit is even worse that the previous model! White laundry turns gray and doesn't get out even the lightest stains. I shouldn't have to go to the expense (but I did) of buying liquid detergent. I have followed all their cleaning rules.
Went out today because I finally found "Old Technology" agitator washing machine! Being delivered tomorrow. And this last piece of crap GE washer is going out on the curb with warning signs about its dis-function! Don't buy either model.
Reviewed Jan. 5, 2012
Bought a front load washing machine and can't even wash 3 towels without it shaking and they are still selling these at Lowes. Just don't want someone else to have this problem without being warned. Thanks.
Reviewed Jan. 4, 2012
I have WCVH6260 GE front load washer. I have a terrible problem with mold & smelly clothes as well as smelly water.
Reviewed Jan. 4, 2012
My mother-in-law bought a new GE Wavetech washing machine, model number WCRE6270H1CC. She was complaining of it banging when it should be washing. I checked it out and apparently the clutch system had failed, causing the machine to try to agitate the clothes with a stuck clutch.
Realizing it was something that needed a professional to address, I called and had it looked at. I was told the "Mode Shift Coil" was bad. True enough, the coil was open (an open circuit, non-functional). The repairman said he could fix it but it would cost between $335 and $400 to fix. I decided I would try to find the part myself.
Apparently there have been numerous complaints about this machine having the same problem. As I disassembled the unit, I discovered that I could remove the clutch coil itself. However, GE does not sell just the coil, rather, you must buy the assembly at an average cost of $125.
Being experienced with electronic motors, I realized there might be a "fuseable link" internally that may have gone out. I had to cut the riveted body of the clutch coil to gain access. Upon inspection, I found the coil was in pristine condition, the only thing that failed was the fuseable link.
That link can be bought at a local electronics outlet for less than two dollars.
As in my experience with manufacturing, that particular part is on the order of cost about 2 cents each (guessing). Nevertheless, it is the weak link in the system.
I replaced the link with the one I bought at XXXXX and the washer is working fine. In fact, I'm willing to bet it will never have that problem again.
$2.00 versus $335 for a repair? GE has quite a racket going on with this one.
One further comment, in my search for parts, I discovered that model number WCRE6270H1CC is common with many more models with the last four characters changing from C's to D's, all using the same clutch assembly, and likely the same cheap 2 cent part.
GE should make good on this. But if they don't, I fixed my washer for less than $2.00. Go figure! GE should have a recall to fix the defective part.
Working as an inspector nearly 30 years in the manufacturing electronics industry, their Receiving QC department should have done tests on the component to determine if it can withstand 130 degrees Celsius at 2 amps current at the same time. My bet is it wouldn't pass QC testing.
Reviewed Dec. 30, 2011
Two years ago, I bought a GE washer (model no.WJRE5550K2WW, serial number MS162926G) from Lowe's, and it is the worst machine ever designed. It doesn't clean, it doesn't soak, it doesn't rinse, and it sounds like it's torturing small animals. The Stop/Start button may or may not start the machine, and now I have to spend money to fix a machine that should best be used as a boat anchor! I need to run the 2nd rinse all the time, just to be sure most (not all) of the soap is removed. It tangles everything so badly, which gives clothes wrinkles, that couldn't be removed by the dryer. It doesn't fill enough to wash and rinse, so everything sits in a murky bath.
Reviewed Dec. 21, 2011
Model WCVH6600HWW. 2010 front load hydro washing machine. We've always had a problem with our clothes coming out smelly. Turns out it is mold. There is mold smell in the drum and a ton right behind the dispenser. I wish I had a fix for it. GE does not.
Reviewed Dec. 20, 2011
One and a half year old HydroWave washing machine does not spine, which makes it junk because it is more expensive to fix than to replace. When we were sold the machine, we were sold on it by a sales man that talked it up so much. It has not been a great machine.
Reviewed Dec. 12, 2011
I purchased a GE clothes washer, model no. WHDSR109J5WW serial no. STR170753G, from Home Depot, Denham Springs, LA, in November 2010. The timer knob stripped. When I removed it to replace it with a $3.50 knob, I found that the teeth on the timer was almost stripped, which cost $82. The material used is very poor. They would last but 13 months.
Reviewed Dec. 2, 2011
I have a 2-year-old GE washer, model # WJRE5500G2W that has been breaking down every week since late October. I have a case number ** with GE and when I called today about my problems, I was told that my case manager had closed my case even though the problem was not solved.
I called because it died again; the service company said that they figure the problem was the pulley and would order it. The service technician said that once the washer was two years old, it was burned out. I am glad that I got the extended warranty from the store because it is no longer an option for GE washers.
I am unemployed and have no money for a replacement washer.
Reviewed Nov. 28, 2011
The washer will not spin. It's only 3 years old. Send someone to fix it for free or refund my money.
Reviewed Nov. 22, 2011
I have 2008 5100 model front load. I paid $999.99 cash. It did not last 3 years. Now I have dirty clothes. There’s no way to wash them. I cannot buy a new one at this time. I have limited income.
Reviewed Nov. 11, 2011
I bought GE Hydrowave Washer WBSR3140G1WW from Alabama Power in January 2008. On September 2010, the agitator/spin stopped (thank God I had extended warranty!). The repairman replaced the motor (valued at approx. $300, according to him). On November 11, 2011, the agitator/spin stopped again. Alabama Power repairman said it was the motor again, along with leak in seal tube. I had to order the motor. The repairman said his boss wanted to give me 'cash' on another washer. I told him no. His boss said sometimes parts are discontinued. I told the repairman that if I ever heard those GE Washer parts were 'discontinued', I would alert others online that Alabama Power does not stand behind their extended warranty. I will keep you posted.
Reviewed Nov. 7, 2011
We purchased a GE frontload washer in 2008. 3 months later, we began to notice mold growing on the gasket. I bleached it once a week to try to keep it from growing. By 8 months, the mold smell was horrible. I peeled back the gasket and there was mold all around. From then on, I alternated with bleach and vinegar. I called the warranty company and they said they never heard of such a problem and to just keep spraying it with bleach. Fast forward 3 years and bottles of bleach and vinegar later, the laundry room smells of mold as well as all of our clothing. My husband now has an inhaler and has been coughing and seems to have a cold all the time since Dec 2008.
I recently called the consumer relations for GE. They said they can get us the gasket at 1/2 off . I went ahead and purchased it but haven't had it repaired because it will cost us over 100.00 to have them repair it. The repair man that came out just looked at the gasket and said it needed to be replaced but didn't take the time to see if mold was elsewhere. I have had constant headaches beginning 4 weeks after we purchased it. Been to a neurologist and ended up finding out in the beginning of 2010 from an allergist that, I'm allergic to mold which in turn could be the result of the headaches. Was so hoping they would replace the washer but they won't. Any one know of any good Product liability attorney?
Reviewed Nov. 5, 2011
After the first year and warranty was up, the rubber seal ripped. I had to replace it and it was very expensive. This is not energy efficient. It takes double the time to wash. It sounds like a freight train, and now, it made a loud sound and smoke was coming out. I can't use it and don't want to put more money into it again. It is a piece of junk.
Reviewed Nov. 2, 2011
I bought a GE Adora front loader washer (model # whdvh626fww, serial # dl201692t) back in June 2006 for $900.00. First week, we had to put in a service call as the washer wouldn't drain. The repairman told me to take off the front bottom cover and turn the knob to open and it release water backup weekly. What a pain! The water (and clothes) smell, the washer shakes so bad when it is spinning, my detergent fell off the top of washer when in spin cycle. This week I put a load of clothes in and left the laundry room, within 5 minutes, my laundry room was filled with smoke. I pushed the power button off, opened the door and the smoke poured out. I was not sure what was smoking, but I did find a large rubber piece (maybe from around the door) inside the washer. I am now without a washer. This model is awful! Stay away from GE washers!
Reviewed Oct. 30, 2011
After the initial wash cycle, the washer drains and enters "rinse and soak," which consists of the washer filling up with water (only halfway) and sitting for a few minutes. No agitation, it just stops. This leaves soap suds still in my clothes when I take them out of the washer. Every other washing machine I've used in the past has filled up to the top and agitated for a few minutes. This one under fills and just sits there, then drains and leaves soapy clothes.
Reviewed Oct. 28, 2011
I bought GE washer in 2008. It failed three weeks ago. I called GE and they said it has been recalled and don't attempt to use it. There' no GE service man in our town. They said they would pay me $100 if I would haul it 115 miles to a service center where they would make repairs to the problem. I returned home with washer and it didn't work. GE says they replaced the bad wires and they are done with their obligation. We never even received a recall notice and I filled out the warranty card. I tested the voltage at the pump with the machine turned off and it's drawing 67 volts! What else is fried in the machine?
Reviewed Oct. 24, 2011
I purchased a top load hydrowave washer (model WJRE5500G2WW) last Oct 2008. After only a few months, the motor had to be replaced, it was under warranty then. Now, the machine will not spin while in the spin cycle. I have also had issues with slow fill. I also purchased the matching dryer and have had no problem. This washer is an absolutely trash.
Reviewed Oct. 13, 2011
A new GE washer and dryer set (the washer model GLWN5050MOWS is the hydro wave infusor HE low water 3.6 cu. ft) was installed by Lowes . We had new stainless water lines put in, too.
Since day one, the squeaking noise during the wash cycle (GE said it was normal) has been annoying and now after the 3rd visit by a technician (four-year warranty), it spins and sounds like a freight train. After the first visit, the clothes wash fine but my black pants and jeans get white wet lint-looking spots on which you have to scrub off with a wash cloth. We use HE detergent liquid and after the techs advice use no fabric softener. No help.
The dryer GTDN500EMOWS makes a low whistle during revolution. This has still not been fixed after three visits. The tech says they have the parts to fix both but still waiting for over two weeks to see the repair done.
Reviewed Oct. 11, 2011
I bought a GE Washer and Dryer Set from Home Depot in August of 2008. At that time, I purchased a 4-year extended warranty. The washer has given me nothing but trouble. It jumps all around when it spins and shuts off during the spin cycle of almost every load. It started when it was about a year old. I have had the warranty company out at least 7 times, 3 being in the last week for the same problem that has not been fixed. I have complained to GE, my local Home Depot, as well as the national customer service line to no avail. They all refuse to replace the washer. It clearly states in the warranty that if they attempt to fix the same problem more than 3 times they will replace the washer. The washer is clearly dented on both sides from the inside out and I have been told things by the repairman like, "It's just a finicky machine" and "You are not putting in enough laundry".
Reviewed Oct. 11, 2011
I bought a GE Profile Washer, model WPRE6150K2WT, in 2010. This was touted as a high-efficiency, water-saving model. It does not get things being washed cleaned. In fact, there is often more dirt on the things being washed when they are removed after the complete cycle. It just does not rinse and remove dirt well. The "low water use" claim is a sham because more water is needed just to get the dirt off, if you're lucky. I wrote to the manufacturer to complain. They responded with a list of problem solving solutions to the "lint" problem. This was not just a lint problem but soil and other residue.
However, the list covered not using too much powdered detergent (which I don't use at all), separating lint producing items from lint collecting items. My personal favorite: "Water level: Setting the water level switch to a higher setting than needed will cause linting due to excessive movement of the clothes in the water." Well, I should have been suspicious in the showroom of a washer like this that featured three separate second rinse settings. Believe me, they are much needed because the first rinse often does not do the job. Sometimes, the second rinse does not do it either and so, back it goes through the whole cycle again.
Energy efficient? Not at all. This is false advertisement of energy efficiency and this should be stripped of its stars. I am not a novice at this. I have had Kenmore, Magic Chef (believe it or not) and Whirlpool over the years. This is my first, and last, GE washer. This was a bad buy that I must live with. I use much more water than ever before. I am writing this complaint because I believe that they have pushed off a product that does not do what they say it will. False advertising.
Reviewed Oct. 6, 2011
I purchased a GE WBVH5300K0WW front loading washing machine in August 2009 from Home Depot. On April 2010, it broke down and I had it repaired. On July 2010, there was a recall on a part. The repair person was back again. On September 2011, the washing breaks down again. This time, it's the belt and the gasket (which was already replaced in the first breakdown, but because it was under warranty and I didn't pay for it, it is not warranted now), and a $488 bill.
I paid $600 for the machine. I argued with GE and they gave me 50% off for parts and service. So now, I have a $244 bill. It's the second major repair in two years and I suspect more to come. I don't want to send this machine to landfill, so what are my options?
GE should stand by their products, recognize a lemon, and either repair or replace it for free. A washing machine should certainly last longer than 2 years. The repairman even told me to put all small items like socks in delicate bags to keep them from getting caught in the gasket. This is completely unreasonable expectation. I am disgusted with GE's service and will never purchase a GE product again.
Reviewed Oct. 4, 2011
I brought a GE Frontload dry and washer in 2006. I had to repair the rubber tub every year since I got the washer and replace parts for the dryer. On the first year, GE replaced one washer because this happened twice within 3 months. The warranty ran out so I had to pay a repairman to come out and repair the machine. My husband and I repaired the dryer.
GE does not stand behind their products. I had a Kenmore dryer for over 15 years and never did I have to get it repaired, not once. I also have a GE stove that I had to get repaired.
Reviewed Oct. 1, 2011
Less then 3 yrs ago I purchased a GE Washer WJRE5500G2WW model. It broke 5 times within 3 months; a lemon. They gave me a new one, same model and it broke 3 times. They serviced it, fine. Now less then 3 yrs later, it stopped spinning and agitating. I waited 4 days for a service tech who calls me on the phone. I was then out of state and they ask me why he was at my house. I told him that they told me he was to check the machine to see what the problem was. If it was the motor he was to replace it at $68.00 plus labor and the $99.95 service charge was being waived. The total was $244.90, which was wrong. My son had nonetheless given him a check for.
I got home that evening and went to wash my clothes and the machine doesn't agitate or spin. I am so disgusted. I called again and they're not opened til Monday. I paid $244.90 for a broken washer and have to go to the laundromat on the weekend. So unprofessional. I should have not paid a penny for this.
Reviewed Sept. 27, 2011
Simply put, I used a volt meter and found that same with timer purchased for top loader washing machine older GE but yet to have right front electric motor pump. The new timer has same fault as old bad timer. The prong that is supposed to be hot (voltage 115) for the spin cycle is not. No voltage and the timer motor makes several clicks (sounds like jumping teeth on the gears) before it engages to auto on every cycle to run the machine (this is a new timer).
Anyone has a new but old on shelf timer, probably they made it better back then. The new production timer, keep it and the other back.
Reviewed Sept. 13, 2011
I purchased a GE Stationary Washer (top load) Product #WSLS1500JWW in June of 2010. I made a first service call in August because the machine would not fill with water and was giving me an FF code. The technician came and showed me these tiny filters that were located where the water fills into the machine. The filters were the size of a pencil eraser and were getting clogged with sand which was coming through my water.
Since the technician showed me what to do, I figured I would clean it myself to avoid making a service call. Well, I am now cleaning out the filter every other wash load. I find this odd since I have a full water filtration on my water well system. Personally, I think the filters are useless and I will be removing them before I damage the fittings that I have to keep taking apart. I would not suggest this $800.00 24-inch machine to anyone. I was stuck with this system due to the size of where the last machine was already hooked up. Going to the laundry mat is less stressful than dealing with this mess.
NEVER again will I purchase a GE product. They do not stand behind their products. Also, I have problems with an over-the-range microwave oven (a broken door handle after 3 years, possibly due to the cheap plastic that they used for it). The vent on top of the microwave oven falls off every month or so for NO apparent reason. I replaced it 6 times during the 3 years that I owned it and I finally decided to just let it go without a vent cover. It looks like hell, but I figured that there was no other way around it.
Do yourself a favor and avoid GE products at this time. Maybe down the road, they will start to make a product using materials that will stand up to some wear and tear.
Reviewed Sept. 11, 2011
I wanted to give this machine a fair chance before writing a review or complaint (model # GTWS3000M1WS). I've done laundry for well over 42 years and have always owned a GE brand machine. Recently, my old machine developed a transmission leak. Had I known then what I know now, I would have had the old machine repaired regardless of the cost. I'm sure it would have been far less than the $450 I just spent on this new one. The first machine I received not only didn't wash, it didn't spin either. It just filled with water then dumped it out, mostly on the floor. Lowes gladly replaced it. The second machine works, but does not get the clothes clean. I emailed the GE consumer relations department to make a complaint. I explained to them that a washer is purchased with the sole purpose of getting your clothes clean. This was their response.
Your washer model, GTWS3000M1WS, has what GE calls the water saver rinse, a timer, and a dual-action agitator with a fabric softener dispenser. Here is an explanation of what happens in these cycles: The washer fills normally for wash, but defaults to water saver rinse if the fabric softener setting is not selected. At the end of wash, the washer pumps out, but does not spin, retaining water in the clothes. Rinse fills with approximately eleven (11) gallons of water, agitates for approximately ten (10) seconds, followed by approximately a three (3) minute soak. At the end of rinse and soak, the washer completes a 2nd pump out and then a final spin. There is no end of cycle signal.
If fabric softener is selected, the washer will pump out and complete a high speed spin to dispense the fabric softener. Next, the washer will add water to the selected load size for a deep fill rinse. The load size selected will determine when the approximate ten (10) second agitate will occur. If small load size is selected, agitate may occur at the end of rinse fill. If super load size is selected, agitate may occur during rinse fill. After agitating for approximately ten (10) seconds, the washer will soak for approximately three (3) minutes, followed by a pump out and a final spin. There is no end of cycle signal.
It does seem that if you use the fabric softener choice on the settings selector, you are getting two spin cycles (one of which is a high-speed spin) and a deep fill rinse. Yes, this will use slightly more water than the standard cycle. But it still uses less water overall than the older washers.
I would also like to give you some suggestions that you may find helpful when using your new washer. Please keep in mind that since these are different machines from the past machines, some adjustments may be needed. This is the same as in any aspect of life where technology has made changes, which I'm sure you can understand. If you think about how we cook our food (gas oven to microwave oven to convection oven), it has changed. And some adjustments have to be made in order to use this new technology, so it is with doing laundry.
We now have high-efficiency washers and detergents. With this technology, much less detergent is needed because less water is used. A helpful test to determine if you are using too much detergent is to place small item. An example is a wash cloth from a load that has been washed but not yet dried in a bowl of hot water. If a white film develops on the top of the water in bowl, too much detergent is being used. Also oversudsing can occur, especially in houses with a water softener, if too much detergent is being used. This oversudsing can cause an overflow of suds and water, resulting in what appears to be the tub leaking.
I found their response a bit condescending. They acted like I came out of the stone age and didn't understand the latest technology. I wrote back and asked how did they expect a tub full of water to remove soap with a 10-second burst of agitation. The process of agitating the clothes is what removes the soap lodged in the cloth. Soaking it for 3 minutes isn't going to remove much of anything. My whites are all dingy looking. If I can't see a difference there, it certainly isn't getting the moderately dirty clothes clean. The truly dirty clothes washed on the super load didn't come clean at all. The ground in dirt in the knees of my grandson's pants didn't come out even after retreating.
Reviewed Sept. 6, 2011
I bought a GE Washer/Dryer set on March 10, 2008 thinking that it would last me at least 10-20 years based on what the sales representative presented. However, in July 2011 (only 2 1/2 years later) the washer went out. Conn's expressed that since I did not purchase the extended warranty, the only thing that they could do was to offer to send a repairman out at my expense at approximately $100 for a service fee. This is not inclusive of the actual repair cost. Needless to say, you should know what my answer was on a product that was purchased for a little less than $400. I am now out of a brand new washing machine, unable to purchase another one at this time and highly upset that the machine did not last for at least 10-20 years. The inside cover of the washer says, "service every 5 years". It didn't even last 3 years! Money wasted and I feel that it was a misrepresentation of product...a scam!
Reviewed Sept. 6, 2011
I transferred my personal washer and dryer to a rental property and purchased a new set of GE HE washer and dryer a little over a year ago. I do wash often, but I was told these were high-efficiency and I expected them to work like charm.
The washer will no longer drain, the clothes are left soaking wet, and during the last cycle, my laundry room was filled with smoke. Not sure if I should spend another penny buying a new GE motor or just buy a new washer. I now see threads of the same happening to many consumers. Needless to say, I'm extremely disappointed. Total waste of money.
Reviewed Aug. 25, 2011
I have had my washing machine for approximately three years and it has broken down twice. The model number is WHDRR41HG1WW and the serial number is TM920503G. I paid a lot of money for this machine, partly because it has a stainless steel basket inside. The first time it broke down, I had a GE service representative come and fix it. I don't think I should have to pay again for what could possibly be the same problem. It has stopped spinning the water out of it. Please just fix my washer. I cannot afford to have it fixed by anyone else. I am retired and I live on SS.
Reviewed Aug. 22, 2011
My washer only fills with water on the rinse cycle and rest for a period of time then spins the water out. After calling the store, where the washer was purchased, a serviceman came out and replaced the part which controls the timing on the cycle which we both thought to be improper timing.
After having the same experience over and over, I was finally told by one of the GE customer service people that my washer is in fact not suppose to agitate at all on the rinse cycle. Well, I am very unsatisfied that the washer which I paid $399.95, plus tax, does not actually rinse my clothes. This is not a washer that washes and rinses laundry! I am a very dissatisfied customer and I failed to read the fine print. I intended to purchase a machine that both wash and rinse my clothes.
I will never buy another General Electric product as long as I live and I will not recommend anyone to do so! I don't like wearing itchy clothes!
What a waste of my money!
Reviewed Aug. 16, 2011
I needed a new washer and dryer, and of course being from the old school, knew the GE was the best. I am a widow and on a fixed income with no other means of support. It took me about six months to save the money to first buy the washer one year and two months ago, then the dryer--both being about $450.
How could this happen that washer just stopped the wash cycle. It's a GE--nothing could be wrong. Well, I found out to fix it, it's going to be another $200--half the cost of the new one.
I guess I will have to do without it for a while to save to get it fixed. I am so disappointed with it. I would never believe a good GE would quit after only a short time. Next time, if I live that long, I will never buy a GE again. Thanks so much for the wonderful experience.
Reviewed Aug. 11, 2011
I bought a GE washer model number WPREG150K2WT and serial number is LT180196G back in July of 2010.
It is now August 2011 and I went to wash a load of laundry yesterday and it stopped at the end of the cycle and there was water still left in it. It will not drain out. I'm not sure what is wrong with it, I have only had it for a little over a year and I thought GE would be a good brand to buy but unfortunately, I did not buy the extended warranty and my year service was up a little over a month ago.
I was wondering should I contact Sears or is there anything that GE can do? I spent 560.99 on the washer that does not work after a little over a year.
Reviewed Aug. 8, 2011
The inner spring that holds the drum in place broke which sent the drum into several different directions. Due to this action the outer drum is now broken which is a repair of over four hundred dollars. I have been told by the repair man that these springs are built not to break. The washer is only five years old.
Reviewed July 22, 2011
I am an electrical engineer. My GE washer motor is not working. It is a three phase 120V 60Hz, electronically protected motor made in China. I am of the opinion that the PWM circuit is faulty. I need a circuit diagram. Can you help me?
Reviewed June 23, 2011
My builder's model washing machine GE malfunctioned causing $17,000 worth of damage, for which I had to pay deductible of $2,000. Then again on May 8, my upstairs neighbor's washing machine caused a flood that went into my condo. I had to pay another $2,000 deductible, because in FL, you are responsible even though it was your neighbor's washing machine that caused the damage. He had the same problem with the GE model number WCSE4160B1WW.
The first flood caused by my washing machine caused over $17,000 worth of damage which insurance State Farm paid, except for my $2,000 deductible. With the second flood caused by my neighbor's same washing machine upstairs, damage was $$3,100.00, for which I had to pay another $2,000 before State Farm would cover this other damage. I want GE Subrogation Department to reimburse me $4,000 for my deductibles caused by faulty GE washing machines.
Reviewed June 9, 2011
Two weeks ago, my 5-year old washing machine, HRE5260EWW, stopped spinning and was making a terrible noise. When the repair man came, he showed me that the stainless steel tub had separated from the agitator. He said he had never seen anything like it . Whatever metal attaching the tub to the agitator was shattered and split into little pieces and spread all over the tub.He said it could not be repaired.
I talked to GE explaining that I had never had so much trouble with GE appliances before. (In my 5-year old home, I have had a dishwasher that melted and a fridge that the control box failed on) I have owned four total GE homes and this is the first time I have ever had to call GE customer service on my appliances.
The case manager said I could get a new washer. Then they did not call me back and when I called them, they said they had changed their mind and could only give me a discount, all because the authorized GE repairman had told them it could be repaired if they replaced everything but the shell(inner and outer tub and transmission) and that it would cost much more than a new washer. But they latched on to that phrase "could be repaired" and refused to budge. It took days of arguing and they did not care how much they kept me holding on the phone when I should have been working.
GE Washing Machines Company Information
- Company Name:
- GE Service Contracts
- Company Type:
- Public
- Ticker Symbol:
- GE
- Country:
- United States
- Website:
- www.ge.com
