GE Dishwashers Reviews
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GE Dishwashers Reviews
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Reviewed Jan. 18, 2018
Very easy to load. Controls are easy to read. Very quiet operating and does an excellent job cleaning utensils and all pot and pans. Have used for 8 years with no issues.
Reviewed Jan. 17, 2018
GE had a recall but only gives you 50.00$ to replace it or fix it. We could not afford a new dishwasher. I talked to GE and they were no help at all. So we still use this machine but we do not run it unless we are home. This was the machine that would catch fire.
Reviewed Jan. 16, 2018
I have owned it for fifteen years and never needed to have it serviced. It doesn't have a lot of the bells & whistles but it was one of the Better ones when I purchased it. Still does a good job.
Reviewed Jan. 15, 2018
My GE dishwasher is very quiet. It is a decent dishwasher and have had no problems with it in 14 years. I do sometimes have a problem getting it to reset to start at the beginning of the cycle, but it finally does. Other than that, it is fine.
Reviewed Dec. 12, 2017
We bought Cafe series appliances less than 4 years ago including dishwasher, fridge, stove and microwave. These are not cheap appliances. We also bought a service contract with them. When our dishwasher broke a couple of weeks before Thanksgiving, we called service to have it looked at. After 3 trips and over a month later the dishwasher is still not fixed. Each time we tried to make an appointment we were always given a date 1 week out and a 4 hour time window, but each time the technicians showed up late and once even 3 hours late despite the 4 hour window. The fact that after so many visits and part replacement the dishwasher is still broken says a lot about the quality of the product and its maintainability. All customer representatives work like zombies. The problem with GE lies within the culture. Nobody cares. The service contract is a total waste money.
Reviewed Dec. 12, 2017
Our $599 GE dishwasher of 3 years is literally falling apart. We have a GE Slate Colored Stainless Steel Interior Dishwasher (GDT580SMFES) and over the past two weeks, the water stopped heating and 2 seals in the dishwasher started disintegrating. If you touch the seals (the main gasket at the bottom of the dishwasher and the main seal that keeps water from leaking outside of the dishwasher), parts of the seals come off on your fingers. We bought our dishwasher through Lowe's with the extended protection plan and we're having a hell of a time getting it fixed... Every time we call to make an appointment, it's a minimum of 15 minutes on hold and it takes FOREVER for the new part to arrive/get the new part installed (almost 3 weeks now). So disappointed in our appliance and in Lowe's for selling us such a lousy extended warranty. Never again!
Reviewed Dec. 4, 2017
I purchased a stainless steel GE dishwasher for $508.68 since I remodeled my kitchen October 2016, I contacted GE in March 2017 because the stainless steel on the dishwasher door started to have rust spots, they sent a technician to look at it, they told me that they cannot replace it because the aesthetic warranty is only good for 30 days. They authorized the technician to replace the door, however I have the same issue with the new door, and also the dishwasher stopped working. I contacted them again. The technician was able to fix the dishwasher, but as far as the stains on the door they told me that's an aesthetic issue. They can't do anything about it. I called the consumer relations department. I spoke with CIARA GE case # **. They offered me a small discount and I have to come up with $400.00 to buy a new dishwasher.
I feel that a good business should always stand behind its products. The dishwasher obviously is defective, they sold me an appliance that supposed to be stainless steel but it's something else, the right thing for GE to do is to exchange the defective product for the right one. I am very frustrated that in less than a year I have to spend over $900.00 for a dishwasher. I am great customer for GE, I remodeled my kitchen, I purchased a GE refrigerator, cooktop, oven, kitchen hood, microwave and dishwasher, I think I deserve better than a small discount for a defective product.
Reviewed Nov. 18, 2017
Dishwasher is 3 months old and today is the first time it has worked! GE has sent repair techs 3 times and finally today the unit was temporarily repaired with electrical tape attached to the brand new door latch. The door latch is cheap plastic and has a manufacturer design defect of being too small to properly engage the unit when the door closes, thus not allowing the cycles to start just a series of beeps. No other manufacturer uses a cheap plastic door latch designed like this but GE! Piece of crap, don't buy it!
Reviewed Nov. 9, 2017
GE dishwasher GDT680SSH2SS - I don’t normally do product reviews... In this case, I am making an exception. This is without a doubt the very worst dishwasher I have EVER owned. I’m pleased with myself for buying the optional insurance when I bought the dishwasher from Home Depot. It has been repaired 6 times. It even had to have the main seal replaced. It flooded my kitchen and ruined my floor. My homeowner's insurance sued GE. I think it worked fine for only 6 months...then it went downhill. It is extremely loud! It sounds like your dishes are being destroyed... No, I’m not exaggerating!
I have NEVER had issues like this. I bought this GE as I really like the screen bottom so that large particles didn’t get caught up inside the pump etc... As I’m typing this, I have it set for Sani wash and the water isn’t hot at all, and it had standing clean water in the bottom when I opened it up this morning. I will also note, I rinse all my dishes before putting them in. I will never buy GE anything again.
Reviewed Nov. 4, 2017
Purchased GE Dishwasher, Model GDF540HGD488. It's two or three years old and is junk. Top rack rails failing apart, bottom rack sliding rails have melted. Bottom sprayer has melted and won't stay on, incoming water has it bouncing on the bottom of the machine. As the heat dry is in it smells like melting or burning plastic. Dishes are NEVER clean and need re-washing. GE will do nothing, warranty off. Repairman says it's just the type it is. Replacing it this weekend with a new Maytag, no way I would ever consider buying another GE product. Worst Dishwasher I ever owned.
Reviewed Oct. 28, 2017
I bought a GE Adora dishwasher from Home Depot. There is nothing technically wrong with it - in other words - it is not malfunctioning. It is just that its normal operation is AWFUL, in my opinion. The PROS: it is very quiet. The CONS: it does not clean your dishes! And since this is the primary function of a dishwasher - I would say it is a complete failure. Originally, I had hard water, and I thought that was probably the issue. I purchased a whole home Kinetico system, which remove almost all particulates from the water, and makes bottled-water-quality drinking water. (On a side-note, I would TOTALLY recommend the Kinetico system!) But even after having the water issues fixed, the dishwasher has NEVER worked properly.
I have used every type of dishwasher detergent, including Cascade Complete & Platinum, Finish Ultra & Quantum Powerball... and I have also added rinse agents etc. Basically - whatever state your dishes are in when you put them IN the dishwasher, they will only be slightly improved when you remove them. Even if you SOAK the dishes first, they come out with all kinds of residue. It does an especially horrible job on glassware, but silverware is also terrible. And I have to re-wash by hand every coffee cup that comes out. I truly loathe this machine, and will replace as soon as I do enough research about a better brand & model.
Reviewed Oct. 27, 2017
All GE kitchen appliances delivered on time, but the dishwasher has been a nightmare. Started leaking right away, called GE and they couldn't come back out for 3 whole days after installing it, which ended up being a work day - so had to miss work to wait all day when he didn't come until 5 pm. Tried to make us pay for the service - we haven't even used the dishwasher and they think we are going to pay them to come out fix their mistake, also under a 1 year warranty. Tech guy came out ran some computer test - didn't even look at the dishwasher or underneath. Test was good, we asked him to stay a few extra minutes and he said "that's not his job". Leaked again. GE argued that we didn't get it installed by them, which was a lie. Same tech guy came out again, on a workday Again so missed work - finally figured out what was wrong, ordered the part. The part wasn't coming in for another week. So we Waited Another week without a dishwasher.
When that day came We again missed work because they said between 1-5 and didn't even show up. GE tried to say the part wasn't in but we were holding the part when we asked where they were. Infuriating at that point already missed so much work days and GE employees couldn't even do their job. GE rescheduled the appointment without even telling us. Had to wait another week until they finally came out and fixed the dishwasher. Now almost a month after they delivered the appliances, I received a charge and didn't not even email to let us know we were being charged. Horrible experience with GE and will never ever buy from them again.
Reviewed Oct. 26, 2017
We bought a suite of Slate GE appliances during kitchen remodel 2 years ago. We've had the dishwasher, model GDT580SMF2ES, motor replaced twice now and it is still loud and stops intermittently. Thank goodness we have the extended warranty! The over stove microwave is now starting to run when we just shut the door and stops intermittently. Were ready to replace everything with a reliable brand and cut our losses. We will never buy GE again.
Reviewed Oct. 12, 2017
Bought a full suite of GE appliance for our kitchen in 2011. Bought the extended warranty that we used in the fridge. Gas stove fine. Dishwasher always a problem, water won't drain, made weird noises. Has service techs out twice. Nothing they could do. Racks rotted out and spent $300 to replace. Now keypad failed. $400 TO replace. Bought a new Whirlpool. Paid $1200 in 2011 and shot in 6 years. Never buying another GE again. Family of 4 used daily but not very durable.
Reviewed Sept. 21, 2017
I purchased this GE dishwasher May 2015 through Amazon. Immediately after installation I was having trouble where it kept beeping when I went to wash dishes. A repairman came out and said there was a recall on the control panel and he replaced - no charge. In July 2017 this dishwasher flooded onto my laminate floor. I found it in the morning when I woke up. An appliance repairman came out. Did not know why it flooded. No charge this time, but he made a few adjustments and it seemed fine. Then the bottom sprayer arm broke. The heat shields fell off and the arm melted. I had that replaced.
Then the washer would not dry - no matter what I did. Repairman came out. He did not have access to the GE computer program but made some suggestions. No charge. Dishwasher seemed to dry better for two weeks. Then in August it flooded again. A repairman came out. Ran the dishwasher, but it did not flood, so he did not know what the problem was. This time charged me $60 and said call if it floods again. Obviously I am afraid to run the dishwasher at night or when I am away in case it floods again. Plus the dishwasher is not drying completely.
I have contacted GE. Their response is: "Normally we don't do this because your warranty has expired already; however, I have a bit of a soft spot and think some extra consideration is due. I did a lot of research and came up with a couple options to help you out: I realize this is not ideal but we can extend to you our discount into any new model if you find it's not cost effective to repair. I found the 2017 comparable model for you." Really??? I don't want another GE. I want a refund as this is a piece of junk. Plus this "kind" person said it would only cost me $484 and I will have another warranty.
Reviewed Sept. 20, 2017
I just built a new home and opted for all GE Slate appliances. No problems so far with microwave, fridge, and stove but the dishwasher has never once been dry or cleaned all dishes. We have had it a little over a month! Today when I went to run it, there was mold growing! I had a KitchenAid for 9 years and never once did any of this happen. From reading other complaints, it looks like I'll be living with this for some time. I will never purchase GE again.
Reviewed Aug. 19, 2017
My husband purchased a General Electric Dishwasher from Badcock Home Furnishings in Gainesville Florida as a surprise for me in 2016. I have owned four houses and five dishwashers previously to owning this General Electric Dishwasher. None of my other dishwashers were by General Electric and worked fine. This General Electric Dishwasher is by far the worst dishwasher I have ever used in my life. It does not clean dishes no matter how well you stack the machine with your dirty dishes and utensils. I can always count on having to rewash at least 10 dishes and or utensils for each load that I wash in this dishwasher. Also, the detergent dispenser does not empty completely.
Reviewed Aug. 10, 2017
Horrible experience. I wouldn't recommend GE appliances to anyone. My husband and I ordered our items on the day of closing on our new Home. Well the items were scheduled to arrive Aug 9, 2017. Every other Appliance arrived from Samsung, but my GE dishwasher was a no show. I received a phone call hours later stating they didn't know it was on Backorder and I won't receive it until Aug 11, 2017.
I spoke with supervisor Krista because I didn't understand the lack of respect far as not knowing if the 11 was a good day or even so much as an apology! Until I expressed how upset I was! 2 hours later I received a automatic message stating the items it still on Backorder and now it's not coming until Aug 17th! I spoke with Home Depot who apparently has nothing to do with the vendor handling and conducting business this way and now I have to go return the product & order a new product.
I don't even want GE appliances AT ALL. After calling today being put on hold 30 mins still no supervisor came to the phone. Terrible Customer service and lack of communication of the vendor. I'll be sure to highly encourage my friends and family to not support this Brand! Feeling upset and totally let down. I know this can't be how such a popular brand conducts business.
Reviewed Aug. 4, 2017
Slow leak that caused E4 code to beep incessantly! Had a warranty repair person look at it... Turns out the new dishwasher has a faulty seam that in fact leaks! This is all fine until... one has to make numerous calls to the GE warranty line, which should be called a WARNING Line. The customer service rep was very rude and reprimanded us for not noticing the leak sooner, he seemed to not believe we had any issue... All because they could not find the service repair # that was submitted.
Anyway, two weeks later we still wash our dishes and NO one has called us back from GE with any answers... SO FRUSTRATING! DO NOT BUY A GE PRODUCT whatever you do... This company has the worst customer service and warranty program. We make our daily call in hopes of being looked after one day... They keep telling us that a manager has to approve the replacement of this POC unit we spent $917 on!!! My business partner is about to purchase 20 GE dishwashers for his apartment block... I guarantee that his order will change after we chat this weekend! Thoroughly done with ALL GE products after this nightmare!
Reviewed Aug. 3, 2017
We purchased a GE Adora Dishwasher less than 6 years ago from Home Depot. An unknown continual leak has caused substantial black mold, warped sub flooring and cracking of very expensive Saltillo tile of which we've had to remove. GE should be accountable and will be. Nearly, a $800 Dishwasher will cost us thousands in repairs and mold abatement. Unbelievable.
Reviewed July 26, 2017
Model: GDF610PGJ2BB. Serial: HH723000B. Plastic piece of junk! Purchased less than 60 days ago and needed repair service 4 times and they still refuse to replace it. First it was the soap dispenser, then it was the flimsy, plastic door that does not line up to locking mechanism. And 3 weeks later, now it is the control panel. You are lucky to even talk to a human and if so, all they do follow a "script." Read the fine print and ask lots of questions BEFORE purchasing ANYTHING these days. Corporate America at its finest once again!
Reviewed July 6, 2017
I purchased a GE dishwasher model GSD2100v50BB on June 6, 2016. By March 9, 2017, a switch broke which caused the machine to be stuck in the wash cycle for over an hour before it was discovered. This caused soapy water to flow out of the machine all over the floor. It was fixed under warranty but by June 29, 2017 it broke again. It is no longer under warranty and it will cost $70 to 100 to fix it again. It was purchased at Home Depot and they state it is to be handled by GE. GE states that since a year has elapsed, they are not responsible for the repair.
Reviewed July 3, 2017
I purchased a GDF520PGJ dishwasher from Home Depot and it still doesn't work. Home Depot has no return policy and G.E. has been unable to resolve. I have written to GE Appliances Consumer Relations for a replacement but pending another service call. It's unfortunate that there is no recourse with Home Depot as was advised that I need to work with GE for the first year warranty yet my dishwasher hasn't worked for the past month. Buyer beware.
Reviewed June 28, 2017
My life partner/bf moved into a semi flipped 10 yr old home. Every single appliance required to be replaced, everything from refrigerator, stove/oven, to dishwasher. We researched every appliance we purchased, a lot of time and effort along with reviews from various reputable reviewers, pointed us to the GE GDT DISHWASHER. Who can go wrong with three tier washing amongst jetted water bottle washers?
After a 1 1/2 yrs in the top spinner completely separated from its housing. We googled the problem, GE said it was a faulty design, yet no recall. The door lock began to fail, googled the repair fix, another fault design, yet again no recall. Upper plastic door trim broke in half, solution, replace the entire console. Guess what? My solution here on out is to not buy GE products. If two years is all you get with a GE product, I am out! Done with your products that once lasted 10 to 15 years. The fact that have to research another DISHWASHER, absolutely pisses me off. I dare you GE to win me back!
Reviewed June 9, 2017
DO NOT BUY GE APPLIANCES. The quality is terrible even on an expensive dishwasher. I bought a $700 dishwasher in November 2016 and in April 2017 it was broken, parts not available, but after fighting with customer service, they sent me the parts at my house. No one is available to come over to install the parts, the parts are sitting at my table. I guess they want me to install them myself. I even had purchased a 5-year warranty. Customer service is non existence at General Electric. I know I will never purchase a GE product ever again.
Reviewed June 5, 2017
I love the way the dishwasher is so quiet and cleans the dishes well. However, they are ALWAYS WET. A repairman came and told me that I could not expect the dishes to be dry on the light cycle with the POWER DRY. He told me I have to wash on the normal cycle. I did that and they are still wet. He came back out again and basically had no viable explanation. I have to have a dish towel in hand to dry the dishes as they come out of the dishwasher. I paid a lot of money for what I consider the piece of junk that is sitting in my kitchen. I will never again buy a GE PRODUCT.
Reviewed June 1, 2017
Purchase date 4/20/15; Model # GDT 580 SMF ES; Serial # VD776355; Dishwasher wasn't installed until the end of June upon completion of a complete kitchen renovation. Eight months later, on March 1, 2016, the dishwasher was leaking water all over the kitchen! I initiated a service call and the repair man replaced the seal and it has worked without leaking until April 13, 2016. AGAIN a very large amount of water poured out of the left side of the door. The repair man had to return 3 more times and finally didn't have a leak for almost another year. Now, June 1, 2017 my kitchen is once again flooded. This machine is garbage - Very expensive garbage. Don't waste your money! I had previously purchased from Sears and never had a water leak in a machine that was 20 years old.
Reviewed May 27, 2017
I have used 4 dishwashers of various brands in my house over the past 30 years. The current one is a new GE dishwasher (Model No: GDT695SSJ0SS), which is by far the worst. The dishwasher never dry, no matter which cycle I choose. When it is done (green light on) water still flowing down everywhere inside - on the door, on dishes, at the bottom. When I called GE customer service it said I have to use rinse agent in order to get it dry. Of course that means we have to constantly buy that additional product (made by a GE subsidiary?).
For those who don't remember this, our old dishwashers did not required the use of additional product and still dried dishes perfectly. GE is apparently producing products of lower quality, yet the repairman sent by GE claimed that this model is their best ever. Really? Is this company so arrogant that it pays no attention to the convenience of its customers? Since the repairman found no defect with the machine (even though it does not dry), GE refused to accept either a replacement or a return. From design to functions to price this is indeed a lousy machine. I'll never purchase another GE product again.
Reviewed May 24, 2017
One day after the new GE dishwasher was installed, I came home to find water raining down into my basement. My kitchen floor was destroyed. The installers came out a week later to look at it. They determined it was a faulty unit. They ordered another one. I started an insurance claim with GE. They sent a technician to look at it. 2 1/2 weeks after it was installed, the technician showed up. Surprise, it was leaking anymore (The water had been shut off for 2 weeks). Several days later the replacement unit arrived and was installed.
Two days later, this one started dripping. I called to have it removed. The installation crew was scheduled to come back on Saturday to remove the dishwasher and get it out of my house. On Thursday, this unit started pouring water out onto my floor. The occasional drip had become a steady stream of water. More than a month after buying this hunk of junk, it was finally removed. I've ordered a different brand of dishwasher. I've hired a contractor to come and replace my floor. GE denies any responsibility. I will be starting a lawsuit against them. I can't say enough horrible things about dealing with GE.
Reviewed May 23, 2017
I bought a GE dishwasher model #GDF570SSJSS from Sears. It was delivered on Thursday, installed Friday (by myself and a daughter) and the first test run produced nasty, dirty dishes. It took 2 hours and 10 minutes for it to declare that the cycle was finished and the dishes were "clean". Fortunately I did not opt for the drying cycle. Or else the nasty crud would have been baked on. I called GE service and they scheduled a Monday service call. Monday, a very nice man hooked the unit up to his computer and found nothing wrong. He then placed a plexiglass door on the unit so he could watch the cycle. He found that the connection to the upper arm was not attached. He snapped it into place and declared that it was fixed.
While I watched through the plexiglass door I was appalled that the reason that the GE dishwashers are so quiet is that the washing spray is extremely gentle. The technician seemed very proud of how quiet the units are. I told him that I could get my dishes cleaner if I spread them on the lawn and used a water hose sprayer. He was not amused. I chatted with him and asked several questions and learned some interesting facts. The lower and upper spray arms and the top rain action do not all happen at once. First the lower arm sprays, the machine pauses, then the upper arm sprays, the machine pauses, then the top rain action happens. This cycles over and over until the machine thinks the dishes are clean. I asked why there wasn't a hurricane inside the unit scrubbing my dishes? He said that the motor is a DC motor, I asked how many volts, he said 12.
After he left I filled the machine up with dishes I had saved over the weekend for the test. The machine ran for 2 hours + (I forgot to write down the start time). The end result was nasty, dirty dishes that I washed in the sink afterward. So the new dishwasher looks just like the old dishwasher but let me tell you, she is not happy at having the worthless piece of junk sitting nearby and doing nothing while she is sweating over a sink full of dishes. When I'm not quite so angry in a few days I will have a conversation with Sears to try to resolve this.
Reviewed May 17, 2017
This unit was purchased at Lowes on 11/22/16 and installed by our plumber shortly thereafter. It's not even 6 months old! It was poor at drying at first and then stopped drying altogether about a month ago. The GE Customer Service has sent a repairman here on 4 occasions in the past few weeks, sent faulty parts, including an element and a board (I'm guessing that they mean a motherboard) but it is still swimming in water. I've asked them to replace the dishwasher, to which they have refused. Yes we are irate, and rightly so. Whatever happened to quality manufacturing and decent customer service? I will never buy another GE product again. There should be lemon laws for appliances.
Now we are being informed that the "parts" are back ordered until September, but that they "might" be able to get them from California on or about the 25th. Their apologies mean nothing when they do not back it up by amending the situation in an appropriate manner. By the way it takes 256 minutes for a full cycle. The plus side is that it is very quiet, but I'm not sure how energy efficient a dishwasher can be that runs that blasted long. It doesn't clean very well either. If considering the dishwasher or another appliance, stay away from GE Is our recommendation.
Reviewed May 16, 2017
We usually turn on the dishwasher in the night. Last month ours started smelling smoke in the morning 6:00 am. When checked, it was the dishwasher that melted couple of plastic cans and its own sprayer and other plastic parts (pictures speaks for itself). When checked with GE, this model was not under recall (there are other models with similar issues). They sent their technician, who confirmed that newer models has auto turnoff circuit. When I asked GE rep, both (level 1 and her manager) assured me that even though it shows it's burnt from inside, it would have contained the fire inside, which I disagree. Even after seeing pics, their tech review and the whole incident, their engineers determined this is not a safety hazard to me or my family.
Reviewed April 16, 2017
We have had this GE dishwasher model GLD6760N00SS for about 9 years and it was fine, until a few nights ago!! We ran the dishwasher, unloaded it, closed the door and went out. When we returned about four hours later we were met in our apartment lobby by the building manager who informed us that we had a fire in our apartment. It started in the dishwasher, which was off, and destroyed the unit. Repairs will be costly due to fire restoration required as well as the need to now replace more than just a dishwasher. Soot covered the whole apartment, and left a need to get a new kitchen floor and repair/replace some cabinets. Be careful of this model from GE.
Updated review: April 14, 2017
Update 4/14. GE finally conceded that the dishwasher is indeed broken last week, and set up a replacement unit to be delivered and installed. The company that delivered the new unit would not install it of course...why would they? So, we had to hire another place to install it. GE is supposed to reimburse us for the extra installation expense. I'm glad it is finally resolved, but man, oh man...what a headache.
Original Review: March 28, 2017
My experience with GE consumer support continues to be exhausting. It is truly hard to understand how such a large company can be so incompetent at supporting their products. If anyone reading this is considering a GE appliance, I sincerely urge you to get a different brand. Here are the issues I've had, with a more detailed explanation for those who are interested below: Failure #1: Door switch --> 2 weeks, not fixed. Failure #2: Control Board --> 2 weeks, not fixed. Failure #3: Falsely claiming GE resolved problem. Failure #4: "scheduled service" not actually scheduled. Failure #5: "scheduled service" not actually scheduled.
Purchased a brand new dishwasher over a month ago. It worked 3 times before breaking. They sent out a repair service to take a look, they diagnosed the problem (door switch), ordered a new switch, and came back a week later to replace it. The dishwasher was still broken after the new switch. The next week a different repair place came out to diagnose the problem (control panel), another week to ship the part, and then changed the part. Still broken. GE then notified us that the problem was resolved and extended the warranty 6 months.
We called GE to ask for another repair service to come out since it was still broken, they said it was scheduled, but the repair service never came out. Since then, we have been told by GE that a repair service will come out on two separate dates, and they never came. After calling the service provider directly we found out that GE never notified them. It is currently scheduled for two weeks from now, upon which they will probably order a part, wait a week, and not fix it. So far, ~5 weeks, no solutions.
Reviewed March 25, 2017
I purchased a GE dishwasher 1.5 years ago and it has been nothing but a problem since day one! The door will not stay latched and the dishwasher is perfectly level. You might get 1 or 2 washes in before you have to work on it again. We bought a set of appliances from GE and the stove and refrigerator have worked well. However this dishwasher is junk and I based on my experience I would not recommend this product to anyone!
Reviewed Feb. 20, 2017
My GE Dishwasher is disintegrating. It's three years old and we didn't live here for a year of that time. The door where all the electronics just fell apart. I bought the most expensive GE Dishwasher I could find at that time because we wanted one that was quiet due to the way our house is laid out. We were able to put the door together again but the strip across the top never fit again so we taped it on. Model PDT750SSF1SS. The controls won't work.
Reviewed Feb. 8, 2017
We have had our GE dishwasher model GDT580SMF5ES for only 1 year and a half. As I was closing the door the hooks that attached the outer shell/panel to the door broke. Unfortunately we didn't purchase extended warranty so this will not be covered. We have had two technicians from our home insurance coming in but we are not sure yet if the policy will cover the repair. I just cannot believe this is happening as we have barely used this dishwasher as it is only my husband and myself. All I can say is don't buy GE.
Reviewed Feb. 2, 2017
We had purchased the first listed model of dishwasher (Model PTD7505SSF8SS) and installed it on Aug 27/16. It worked for a total of 13 days and broke down on Sept 9/16. After a good deal of phone tag - a technician looked at it and said no less than 3 internal components had failed, the unit needed to be replaced. We were without the unit from Sept 9/16 until Dec 23/17 when the new "replacement" unit (Model PTD845SSJOSS) was installed. It worked for a total of 20 days and broke down on Jan 12/17. More phone tag... Tech looked at it and found a number of issues (motherboard, door switch, etc...), in addition - it had been leaking water under the dishwasher for the time it was in service. (All 20 days! What a record!)
When a dishwasher leaks upstairs... It doesn't go well for the drywall ceiling downstairs. (The rep at GE was cold and calculated informing me "that is what insurance is for!") I'm not sure that is what someone who spent $1,699.00 for a GE product (in good faith of a reputable product) expects to be told by the individual who has the ability to make things right? At any rate, this is what you can expect from the trained professionals at GE. When they finally got around to looking at my file... They decided to simply replace the motherboard in the hopes it will fix the leak also.
I would have liked a refund at this point (not likely) so I requested yet another replacement (given the issue of water leaking), they absolutely refused. As of this date Feb 2/17 we are still without a dishwasher. Goes without saying - no more GE products will enter our home and I will share, with everyone I can, the caring and kind words of support I experienced from the top level at GE.
Reviewed Jan. 27, 2017
We recently purchased our second dishwasher in 16+ years (the other one (a Kenmore) is still running fabulously but staying with the sale of our former home - however I am tempted to swap it out with this new one from GE). This beautiful inside and out dishwasher has a couple main flaws that has me wanting my old dishwasher back. The buttons on the front are super sensitive, causing it to come on countless times a day as we get items out of cabinet above. This is not something we thought about. Our old one had the controls on the front but they were under plastic that you pushed... not actual buttons like this one.
The second issue is minor. The rack on the bottom is set up very wide on one side and our dinner plates are smaller than some and they do not sit firmly in between the tines. The spacing is great for larger plates or serving items but not for medium size plates. We use a lot of bowls so the other side with closer together tines is always full. Like I said just a minor flaw. Lastly, the unit puts off a high-pitched sound during certain parts of the cycle. It is not really loud but it is bothersome if we are still in the kitchen when it is running.
Reviewed Jan. 24, 2017
SOLVED: PDW9980L00SS GE Profile Dishwasher not cleaning dishes. The rubberized "sump" of this dishwasher suffers from "chemical deterioration". In our case the deterioration allowed waste water to bypass a check valve and return into the wash water. Dishes don't come out clean and the spray wands get plugged up with bits of waste. The solution is to replace the sump. If you're handy with tools it's an easy DIY job which requires pulling out the dishwasher and turning it on its side for access to the sump. Lots of videos online re the process and for safety start by shutting off the circuit breaker for the dishwasher power. For our model the new sump part number WG01L00289 replaces the original WD18X10026. Dishes & glasses now sparkle. Hope this helps as there was lots of frustration on this end before replacing the sump seen in the photo.
Reviewed Jan. 13, 2017
PDT845SMJES - I purchased the entire GE Profile series when we remodeled our kitchen in October 2016. The first time I started the dishwasher, it leaked out the bottom of the door. The store where I purchased it sent out a plumber who discovered the soap dispenser was missing the seal. Took a week to order and replace the seal. Worked fine for 5 weeks. Then, on December 17, 2016, it quit mid cycle and I got the "leak detected" error message. Now I am in dishwasher hell. The store where I bought it said they were too busy to come and check it, so they told me to call GE's customer service number. GE sent out a plumber from Iowa (I live in SD). He removed the bottom panel, to look underneath and decided it needed a new pump and also a new soap dispenser part.
That was on back order, so I had to wait until January 11, 2017 for him to come back. When he pulled out the dishwasher to replace the pump, he discovered the tub was leaking along the left side. He said the unit could not be fixed and suggested I call the store where I originally purchased it. They agreed the unit could not be fixed and contacted GE and got me a case number and said GE would call me by the end of the week. I'm still waiting for that call. Do NOT buy this model GE dishwasher. GE apparently doesn't stand behind its products and the stores that sell GE are helpless to do anything for you.
Reviewed Jan. 11, 2017
Emptying out the dishwasher I purchased in October 2016 is a cause for rage these days. Dishes, glasses, silverware, etc...come out of any wash cycle dirtier than they went in, though I have tried everything I can think of to see if anything at all can make it better. I purchased the dishwasher from BEST BUY. Little did I know, they don't take anything back after 15 days of purchase. They promptly referred me to GE. In turn GE reps said that their warranty only covers REPAIRS for the first year. In short, sucker me who spent near to $600, is stuck with a VERY BAD product from the moment I paid for it. And there is nothing I can do about it!!! GE IS CLEARLY SCAMMING ITS TRUSTING CUSTOMERS!!! I have been robbed!!!
Reviewed Jan. 10, 2017
I purchased a dishwasher from GE 3 months ago and it broke, just stopped working. I called GE. After being on hold for an hour, they scheduled a repair call with At Bay Appliance, gave me a confirmation number and everything. AT BAY dispatch says they never received it and cannot schedule an appointment with me, I have to go through GE. I took the day off of work for this repair!
I called GE again and was told to call Consumer Relations who apologized and scheduled a second call with AT BAY, apparently the only company who can repair in the SF Bay Area. Guess what? They say they never received the repair order and that I have to call GE. Again, I took a day off for this repair. What is this? I've never experienced such poor service in my life.
Reviewed Jan. 9, 2017
I guess my GE Profile dishwasher is a lemon. Sounds like it from all the other reviews. Same deal - purchased it in July of 2016 and by October 2016 it went out. Technician that was sent told me it was the electric and I needed to have an electrician fix the fuse. Electrician came out and said it had electric, that it was the dishwasher that failed. Next technician fixed it and said the electronic panels "get confused." Three days off of work. December, 2016 the dishwasher failed again. Had no dishwasher throughout the holidays. They scheduled service technician and then cancelled because the one technician they had was out sick.
Today, January 9th, they called to let us know they were on the way, but never called the number they were supposed to, so now we are totally taken off the schedule. I've been on hold and disconnected three times and now have been on hold for one hour and 6 minutes. DON'T BUY GE APPLIANCES - Terrible service and crappy appliances that don't work. This is really sickening since I have ALWAYS used GE appliances.
Reviewed Jan. 5, 2017
I purchased a GE Dishwasher 3 months ago and it has been broke (won't drain) for almost a month. I tried to schedule a service through GE since it is under the warranty and they never showed up for the second time. I called and complained but it is not just the product, their service is even worst than the product. I am going to take the unit to Home Depot and ask for a refund or exchange with another brand. It is suppose to be brand new and won't drain or can we get a service scheduled. Never buying this brand again.
Reviewed Dec. 23, 2016
I wish I had seen this site first. I purchased a dishwasher. It didn't even make it 6 months. Took a month to fix and then 3 months later broke right before Thanksgiving. It is now Friday before Christmas still not fixed. GE is closed. The repairman and GE both lie and said it would be fixed before Christmas. Do not purchase anything GE. They do not stand behind their products. The products are poorly made and don't last. I've had several dishwashers over the years. This is the first GE and it will be the last. You will have to wait over an hour for on hold to reach anyone and even then they just don't care. Save your money. Buy a didn't brand.
Reviewed Dec. 21, 2016
Have a GE dishwasher put into operation June 2016 (new home). In Oct 2016 we noticed a leak and a serviceman came out and identified a loose soap dispenser - tightened it. Next time we used it, leaked as before. Same serviceman came again, this time replaced both the main seal & spinning water distribution wand assembly. Again, the unit leaked and on Dec 14th same serviceman replaced the soap dispenser. Before he got too far down the road, we called as the unit again leaked. He blamed it on excessive soap suds - which he removed manually. Following his departure, we again experienced a leak. Same serviceman returned on Dec 15th. After review, he advised us the DW would be replaced and we should get a call within 48 hrs to arrange.
On Dec 17th (still no followup from GE) the DW leaked again - we video this time. On Dec 19th called customer relations and after much discussion it was apparent GE has NO CLUE what the heck they are doing. ONE MORE repair trip was scheduled - this time they would replace the inside and outside panel! We are fortunate to be retired otherwise this repair process would have cost us about $2000 so far! How idiotic is GE?? How much have they spent to avoid replacing this unit? Believe me this is the LAST GE appliance we buy from them. Don't know how they stay in business. We are awaiting the panel repair guy as of this writing. Will update once this service has been completed.
Reviewed Dec. 14, 2016
About a year and a half ago, I bought a GE Profile dishwasher from a very reputable local dealer. Within 3 months, the digital control panel failed. Because it was still under warranty, the dealer replaced the panel. It failed again. This time they made other adjustments, it continued to fail. Finally GE suggested that the dealer replace the entire door panel, which they did. It took the repairman a couple of hours to do so. Still didn't work. Finally GE declared the machine "non repairable" and replaced it. Unfortunately the men who replaced the dishwasher didn't install quite correctly because it leaks. I keep a plastic container under the front left corner to collect the water every time the dishwasher runs.
But the story doesn't end there. This machine and the first one both include a sensor that apparently check for objects that obstruct the spray arms. I don't know because there's nothing that tells me why the machine is beeping when I attempt to start it. I check the spray arms, move dishes, try to start it again and still get the beeper. I have done this over and over and over again and still it beeps. I have essentially emptied the dishwasher and it still beeps. When it does run, I have to use the boost temp. option and the longest cycle available to get dishes, and I mean dishes, even passably clean. Forget pots and pans, or casseroles. So, if you own a GE dishwasher, I hope that you have the old fashioned dishpan and dryer rack handy. Bottom line, it doesn't clean well, leaks, and beeps every single time I try to start it. Buy something else.
Reviewed Dec. 11, 2016
My GE dishwasher model #GDF570ddF855 is the worst dishwasher I've ever owned. I have had 4. I've had this model for 6 months. This model is hard to turn or to figure out if it is turned on. Right now it's locked up and I'm following the direction to unlock but it won't unlock. So there's no real on/off button! There needs to be a control on the inside of door where you can turn the lock button. I'm writing this so others won't buy this model as they will be thoroughly dissatisfied. Maybe all GE dishwashers are like this? This one sucks...
Reviewed Dec. 10, 2016
Our dishwasher has only ever served as a dish wetter or drying rack. It has NEVER CLEANED DISHES UNLESS they were put in the dishwasher already spotless. We have a GE Slate with hidden controls. Now, the racks are rotting away and the cost to replace them is nearly the cost of the entire unit. We are going to throw this one out and get a new dishwasher of another brand. DO NOT BUY GE DISHWASHERS!
Reviewed Dec. 9, 2016
Entire inside is plastic crap. Dishwasher is very loud and takes a long time. Racks are ok but cheap feeling. If I was choosing, I wouldn't buy it. This GE was in new house. Overall feel is very cheap. Too much plastic. Very low end builder model. Steel inside or heavy plastic will take more beatings.
Reviewed Dec. 8, 2016
We have enjoyed this dishwasher for over 25 years. Over 25 years ago my husband gave me a portable dishwasher for Christmas. About 15 years ago we turned it into a built in. It doesn't look great, some rust and lost 2 of the prongs but it is still doing a great job.
Reviewed Dec. 7, 2016
Does not clean well nor dry well even on the more powerful cycles. I rinse off all the food and if anything is accidentally missed, it just gets baked on. Very disappointing. Also much of the upper rack item remain very wet at the end of the cycle. Drying issues: I use the most powerful drying cycle option but contents remain wet at the end of the cycle, especially plastics and top rack utensils. Not just damp, but large drops of water remain. Cleaning issues: Even when I use the heavy cycle, unless I remove all traces of food from the contents, the food remains and worse, now baked on. This model has a 'sanitized' cycle so basically I use this dishwasher to sanitize only rather than clean, dry and sanitize. Completely unacceptable.
Reviewed Dec. 6, 2016
I feel it is very basic. The stainless steel front, is not real, but still scratches. It is a bottom of the line model. The door is stiff and doesn't always latch properly, therefore it occasionally leaks. I would not purchase again.
Reviewed Nov. 25, 2016
Does not hold as many dishes, pots and pan as my previous dishwasher. In the bottom rack I cannot place plates and bowls side by side. Rack is too small and the gray interior is too dark. And the top rack does not hold the glasses in place, already had one break.
Reviewed Nov. 24, 2016
New house and all appliances came w/ it, used washer once to make sure plumbed correctly. It is the best storage container and no one looks in it... by not using it saved $38 a month in water bill and controlled water usage, throwing used water out on plants in drought, if need to sterilize put bleach in rinse water. I had 10 family members may have to use it other than for storage. Love to get a clothes pole for hanging laundry but God given rights of free sun and drying has been removed from us by associations. My machine is there if I need it. But great multipurpose and never complains... course after 13 years, crumbs in bottom and should run soon to clean it out... It's black and as this was a speculation home, builders chose colors... it doesn't show dirt as white appliances does... would buy same color again.. although real dark with oak kitchen.
Reviewed Nov. 20, 2016
Nothing but trouble with dishwasher. GE service is a disaster. Design flaw that is forcing me to purchase another dishwasher. Dozens of call to and from service have not yielded any results. Finally a contracted repair person made it to repair dishwasher and told me it would fail again because of the design. Avoid GE appliances at all costs.
Reviewed Nov. 16, 2016
The new home that we purchased had the above named dishwasher (GDT655SSJSS). When I run the dishwasher there is a very high frequency whine throughout the cycle - the only time it stops is when it is changing cycles. I have contacted GE Customer service 3 times... The first time I was told to add a quart of water to the bottom of the dishwasher and that should 'fix' the problem. Tried that - still high frequency whine.
Second contact - no response. Third contact - today- called customer service after my negative appliance review was rejected by GE (buyer beware of all those positive reviews) and was told that this noise is 'normal'. Totally Unacceptable - since the sound hurts my ears and causes a headache - I have to listen to 111 minutes of this noise (except when the washer pauses to change cycles). This is the very worst dishwasher I have ever owned and even though it is only 2 months old I will be replacing it - and it won't be a GE Dishwasher.
Reviewed Oct. 25, 2016
GE Dishwasher GDF520PGJBB - GE has the worst dish washer machines you can ever buy. In fact never buy a GE dishwasher in general. Maybe, GE makes good refrigerators but not dish washers. We bought this from Home Depot and after 6 months it "collapsed": Pump broken, soap dispenser broken, panel doesn't work. We had before a Maytag and we used it for over 20 years without any issues. In addition, GE has the worst customer service you can imagine. They are robots, repeat the same thing with a very annoying tone, and are not able to solve a single issue.
We were even harassed by GE manager 'Evan or Aven', useless man, from customer relation who enjoyed seeing how much frustrated we were. This was the only GE appliance we have in our house, and after this unpleasant experience with GE will NEVER buy any GE appliance, even if it was free. GE refused to fix our machine under the pretext that it's not installed on Ply Wood. We didn't install the machine ourselves but professional technicians from Home Depot and they also refuse to put PlyWood under the machine as it's not a requirement. They do it every day, but looks like GE have Lazy technicians.
Reviewed Oct. 24, 2016
I moved into a house with the dishwasher already installed and it didn't work. We closed it so we didn't use electricity but it started and wouldn't stop. The power button is broken. It just sits there and the lights are always lit. I tried calling for help but the workers were very unhelpful. I called a different number and was waiting a whole five minutes and no one picked up!
Reviewed Oct. 19, 2016
GLD6560L00SS. My dishwasher (Model number:GLD6560L00SS) was producing large amounts of smoke through the face panel. It filled my kitchen with smoke and produced a strong smell. I contacted GE and they sent a service repairman out and he took a look. He said this problem is very uncommon with this specific unit and he has never seen something like this. After he removed the front panel, we were welcomed by a burnt/charcoal black face-plate. There was an internal fire in the machine.
To fast forward I have been working with GE the last 3 weeks and they have offered to cover 50% off a new unit. I cannot afford this even with a discount and they will not cover the cost of a replacement. This problem could have been much worse if I was not home. The house very well could have started on fire. We normally set the unit at night and go to bed... Thank god this was a different day. This kind of thing is unexceptionable and the fact that they will not cover.
Reviewed Oct. 18, 2016
We purchased this dishwasher for our rental. The last dishwasher was over 30 years old and still working but the racks were coming apart so we opted for a new one from Home Depot. A year later our tenants called saying when they used the dishwasher it rained in the basement. Our maintenance man called and said the dishwasher melted a hole in the right side about 1.5 inches by a 1/4 inch. Midway to the heater element. He did a temp fix with silicone.
I called GE Recall number and was told it was not on a recall list. I called customer service and was told they would waive the service call. I explained this was a FIRE HAZARD. They insisted all they could do is send their tech out for repair. Since I paid about 280 dollars for the dishwasher I decide a service call would probably run near that and told them NO! I am now sending all information to consumer affairs department with my STATE REPRESENTATIVE. I also am putting the fire hazard info out there on facebook and twitter. I am waiting for someone else to say they also had a fire hazard. This should be on a recall list!
Reviewed Oct. 18, 2016
Has anyone experienced a plastic burning smell when the dishes are drying? My dishwasher is 3 years old and I wash on Light cycle which is suppose to be 45 minutes long but goes for 85 minutes. Company said to turn off circuit breaker and turn back on and it should be fine, it isn't. Last two times I used the dishwasher it wouldn't completely shut down so I had to do it manually and before I did this I could smell a plastic burning smell but there was nothing on the elements. I called for a service call but they were shut down for 4 days.
Reviewed Oct. 13, 2016
This dishwasher is less than 4 years old and the rack is rusting away. It seems like it happened overnight. I didn't notice anything and then all of a sudden the first is everywhere! The metal inside of the plastic is even disintegrating. It seems like it was rusting before the plastic coating came off. The only good thing I have to say about this dishwasher is that it is quiet. At 4 years old I don't think I should be having to replace both teams!
Reviewed Oct. 11, 2016
After a year and a half the dishwasher stopped draining. A $231 service call removed the three corn kernels and one watermelon seed that caused. "See it all the time" says the happy repairman. Another good example of why not to trust GE. Mrs. G's sales and service complicit in the deceit.
Reviewed Oct. 11, 2016
Purchased a GE 650 dishwasher which we quickly discovered has terrible racking for North American dishware. Also the control panel is overly complicated yet limited to use (always flashes settings even when not in use). Once you figure out how to load dishes into the very tight/ narrow tines they fall over and chip/break. When investigating the dishwashers by GE made in China/Taiwan etc all have same issue. The ones made in USA by GE have wider and longer tines. We have had MANY dishwashers over the 40 years and NEVER had one as bad as this.
When calling GE customer service the senior rep was not willing to offer any customer satisfaction as nothing technically was wrong. At one point she stated we had made the purchase so live with it even though it was the wrong choice. We offered to pay for any cost difference, etc. When questioned about GE's interest in customer satisfaction she stated that was not a warranty issue. She was not concerned about a satisfied customer. With that, we will not be purchasing another GE product or its affiliates. What a waste of money.
Reviewed Oct. 11, 2016
GE dishwasher caught fire - not part of recall. I arrived home for lunch to find smoke alarm going off and kitchen hot and hazy. Determined it was dishwasher and opened to thick black smoke pouring out. Heat so extreme cups/dishes and racks and spinning thing on bottom had melted and adhered to elements, each other and bottom. Parts of the dishwasher itself are warped (steel!). Granite countertops too hot to touch and wood cabinetry surrounding it darkened. Don't know the extent of that damage yet. Thank GOD I came home for lunch- I normally do not. I truly believe our house would have been on fire.
Reviewed Oct. 11, 2016
We bought all GE Profile appliances for our kitchen when we bought our home in 2013. Since then every appliance has had issues and have replaced parts on. The biggest disappointment was the dishwasher. It doesn't clean since day one. We bought extended warranty and had numerous service calls since we bought it through ABT appliances. Not to mention the dishwasher alone was $1000. We literally have to wash the dishes with hands because this dishwasher is only for show in our kitchen. I called GE consumer relation and they tried selling me another one with a discount for $950. What a joke. Will never recommend or buy GE products.
Reviewed Oct. 8, 2016
Two years less three weeks after we started using the dishwasher in our new home the plastic at the top of the door where all the buttons are cracked. So far it hasn't interfered with the way it's working, but we're on alert that it might not be too long. I've owned dishwashers before, one for 32 years, one for 9 years. There is no acceptable reason for there to be a crack in less than 2 years. This, coupled with a refrigerator that had a broken drawer in 13 months, I will NEVER buy another GE product again!
Reviewed Oct. 3, 2016
18" Dishwasher Model GSM1860VSS - Cleans terrifically but I have a problem with either a leak or steam which is running the front of my dishwasher and marking it. It seems to be leaking from the black panel across the top. If I check inside behind the black panel I can see marks where water has been running. Please let me know how to fix this. The dishwasher was bought in 2015 and have the receipt from Home Depot. Thanks.
Reviewed Sept. 9, 2016
We purchased a new home in 2014 with all new GE appliances. The dishwasher has never cleaned the dishes. I have to wash the dishes before I load them in the dishwasher. I might as well use the dishwasher as a drying rack. We had a service person come out before the warranty expired. We have used all of the proper cleaning recommendations and setting per the service person. Not even 2 years later, the dishwasher started leaking and ruining our hardwoods. The dishwasher was quiet but then started making a horrible noise and a burning smell emanated when door was opened. Unfortunately all of our kitchen appliances are GE. If we replace any of the appliances, they will not be GE. I will also be getting in touch with the builder of our home to let them know that GE appliances are not reliable. GE needs to recall this dishwasher.
Reviewed July 16, 2016
I was given a delivery window of 10-2 on a Saturday. It was the very same day I had a friend going back to NY for a stem cell transplant so we were all going to beach one last time and then dinner. Two o' clock came and went no call, no delivery. It took 2 hours to find out what happen. The truck broke down but no one from dispatcher or the two drivers/delivery people bother to call to show courtesy. This company along with Home Depot have zero customer service standards. Start shopping at Lowe's.
Reviewed July 12, 2016
We recently purchased three GE Profile stainless steel appliances for our new home. The total was somewhere around $3500. Within two weeks our $1000 dishwasher would not work. It took FOUR service calls and THREE weeks for it to finally be repaired. Now our $2000 oven (traditional/convection) has stopped working and the oven light will not go off without us tripping the breaker. Service tech not available for 5 days. I am expecting the new micro to go out any day now. All of these appliances are less than two months old. We had GE builder grade appliances in our previous home that are still running strong after 16 years. That is the reason we went with GE again. However, after the above mentioned issues with our new GE appliances, I encourage anybody who reads this to NEVER, EVER BUY ANY GE PRODUCTS AGAIN.
Reviewed June 21, 2016
I purchased all GE Profile & Café appliances when we remodeled our kitchen in 2012. The DW has never cleaned well. I have contacted GE through email several times and now I have to handwash all of the silverware and re-wash most of the dishes. At times, glasses and silverware come out worse than when they went in. We have checked the water temp, pipe size. We use recommended detergent and finish rinse. We had a service call from a reputable appliance repair person, we purchased the recommended citric acid and performed the recommended protocol. This thing stinks! GE recommended another service call. I had a 20+ year old KitchenAid prior to this and it worked like a champ! Never an issue. I am ready to toss it out and buy something else (but it won't match!). Any suggestions?!!
Reviewed May 31, 2016
Purchased the Maytag MDB7749SBM stainless steel dishwasher in December 2013. The dishwasher and install totaled $700, which for that price and with Maytag's past reputation, I wrongly assumed that the dishwasher would last a long time. In May 2016, slightly over 2 years, the dishwasher started having issues with the control panel. The control lock would randomly activate. I would have to reset the circuit breaker daily, leaving it off for around 10 minutes. Even with trying to go through all the steps to resolve the issue, resetting it from the circuit breaker, sequence on the control panel, the dishwasher wouldn't work. I called Maytag and after 40 minutes on hold, they finally answered. They wanted $89 for a service call and for the $143 part, plus labor. Might as well just replace it with another brand like GE, or Samsung.
Reviewed April 27, 2016
My 4-month old dishwasher started to leak so I called GE to repair since it is still under warranty. Technician said there was a superfluous piece on the gasket which he removed. Dishwasher was fine for about 2 cycles when it started to leak again. As GE do not have a weekend service I had to take a second half day off work. Different technician said the gasket was not pushed in correctly and I should check it each time before running it. Shouldn't this be part of the design - a gasket that stays put?! Ran the dishwasher. Water all over the floor. The new floor that is getting ruined by this clearly faulty appliance.
Reviewed April 8, 2016
My purpose is to inform the public that GE will not stand by their stainless steel dishwasher appliance on rust. In less than 10 months the outside of our door has rust spots. I used only soap and water and cloth to clean as door does not get dirty and our water in Hawaii is safe and drinkable. Does not require water filters. GE CS said, "We will only cover for 30 days after purchase," and cleaning products used and most likely our water type caused this issue.
Reviewed March 25, 2016
My GE Profile dishwasher is now 4 years old and I've put up with it not cleaning well. For the last 3 years, I get a cloudy gray film over the dishes and finally figured out what is happening!! There is a gray rubber/plastic border around the bottom screen piece that has all the holes in it and covers most of the bottom of the dishwasher. I gently scraped with my finger and lo and behold it's like gray putty!! So, the whole border of this gray rubber/plastic is disintegrating!!
I had a 4 year warranty from Sears and they sent out a repairman. He is just going to order that whole screen part and replace it. He scraped the rubber and it came off for him too!! He said he never saw that before. He said it is probably the fault of my detergent which comes from health food stores and NOT the Cascade that they promote. Anyway, now I know where the gray film is coming from... We've probably been consuming this for 4 years, a little at a time (NOT GOOD)!!! I'm not thrilled with Cascade either!! Probably my LAST GE product to buy!!
Reviewed March 18, 2016
Almost 2 years ago and right from the start this dishwasher did not clean. Numerous times they had people come out and supposedly fixed it. I've had different suggestions as to what to do.
2. Use various different cleaning solutions on top of the dishwasher soap.
3. Use loose detergent.
4. Throw at the bottom of the washer.
One of the arms keeps falling down. And the last time I was told I could return it and get a deal on a better machine. I am now left with hand washing every item that goes into it unless I want gritty glasses, dishes and silverware. I bought this at Home Depot. I will never buy any products such as this from them nor will I ever buy another GE product.
Reviewed March 17, 2016
It's been more than 2 months that GE repair has been TRYING to repair my 4 month old dishwasher. 4 service calls, 3 wrongly ordered parts, GE blaming repair company, and repair CO. blaming GE. The repair company on their 4th visit told me wrong part again and that they refuse to come out anymore. They lost enough money already. When talking with GE consumer Dept. promises of a call back by a manager has been non existent, now they won't even return my call. I have a 5yr extended warranty on the dishwasher and I can't seem to get anywhere with the factory warranty. GE by far the most unprofessional company I have ever dealt with. They were happy to take my money for 4 top of the line appliances, after that you're non existent to them. It's a shame that legal counsel is what seems my only avenue. Will never consider buying GE products ever again.
Reviewed March 11, 2016
Purchased a General Electric Dishwasher from Home Depot first and after 5 delivery attempts they broke my counter top and my cabinet and delivered to my home 5 broken or defective dishwashers. And after 9 weeks of bad delivery attempts I cancelled the order. Called Rosner's on a Wednesday and they delivered the dishwasher installed on Saturday of the same week. Within 3 weeks of the purchase I discovered the soap was being released just before the drying cycle and called for service or return as this was a brand new dishwasher. They elected to service the machine and I was instructed to call their service provider which by the way will only service my area on Tuesdays, this was a Wednesday that I called.
The following Tuesday I was scheduled to fly out of town and asked if they could come before 1 PM, they said yes. So when they called at 12:30 and said they'd be here at 1:30-2 I had to cancel the appointment and reschedule, and now I have had no dishwasher for 3 weeks and needed to call back for the the following Tuesday. I have had the dishwasher by the time they serviced it for 8 weeks. They told me nothing was wrong with the machine, but they would order a new soap container. And when I said the dishes are soaking wet even with the heated dry cycle they told me that was as dry as they would get, so I have a dishwasher that doesn't wash or dry my dishes!
They further explained that dishwashers were starting house fires so the drying cycle isn't as hot, not even a spot of steam comes out of mine. If I open it right after the cycle is complete, NO HEAT at all!!! The thing is extremely quiet. In fact I have to be sure everyone is really quiet to make sure it is running but, it doesn't wash or dry the dishes, it just runs quietly. This is what $653.94 and a $104.94 delivery charge will buy you. Total of $758.88, purchased 1/27/16.
Reviewed March 3, 2016
Purchased this dishwasher March of 2015. We have had at least five service calls because it does not clean the dishes. Glasses with just water in them when they went in the dishwasher come out dirtier than they went in. Residue is worse on the glasses, but other dishes are not getting completely cleaned. Forget it if something is stuck on, if you don't prewash, you are washing them again. GE has replaced numerous pieces, blamed our water was too hard until they found out we had a water softener and water system and then blamed that instead. We have changed soaps (five different brands), tried every setting in multiple ways, turned off the water system and just had the water softener run, turned everything off and nothing improves the quality of the clean.
GE has even refused to pay the service technicians that they "GE" sent out to repair the dishwasher. Now we can't get anyone to come look at it because they are afraid they won't get paid. We have had three dishwashers prior to this one and have never had an issue with the dishes coming clean. We have maintained that there is not enough water pressure to rinse the dishes, but they are adamant this is not the case. Regardless, the dishes are still not coming clean. All we want is for it to be fixed, replaced or our money refunded. GE customer service is terrible.
Reviewed March 2, 2016
We built a new home and selected the GE appliances including dishwasher, fridge and microwave thinking they were good brand. NOT. Fridge fan replaced twice, dishwasher 6 issues already, replace seals twice, entire door changed, no water, not working inside, internal latch won't release the soap and now, no water again. Just waiting for the microwave to stop working. Their appliance are terrible, built with poor quality and all are lemons. I'm calling tomorrow to get my dishwasher replaced after 6 repairs in a year. I would not recommend to anyone to purchase GE appliance, worst ever. Now, I'm worried they will say I'm out of warranty since it's now past the 1-year, but the problems under warranty have never been fixed. One fix causes another. I have documents to show my purchase in my new homeowner file.
Reviewed Feb. 25, 2016
I have had a very poor experience with GE. A long list of telling me my product was covered, sending me a replacement top rack for free because it was covered (rack was rusted and prong fell off just over a year), telling me it was easy to replace and didn't send a tech because it was easy (and she was going to at no charge), then when I received the rack and determined it was not easy to install, called and they said it would be a charge for technician and will not help me over the phone. They said to watch YouTube videos on how to replace it and those videos are not of my model.
Nothing in their manual about how to replace this rack. Very frustrating and I will not buy GE again. They sell their products, but do not help you maintain it without a $90 service fee just to look at it. They should put information in their manuals if they are going to sell products that rust and do not hold up. This was a builder installation and I do not have an order number. We bought the house in September of 2013.
Reviewed Feb. 24, 2016
Not a very good job at cleaning, plus takes over two hours to run. It has a steam function, to help clean grease off of dishes, and should be used for simple cleaning too. Although the instructions state it can hold settings of 8, we have never been able to use more than 4 before it is packed. The utensil holders are almost useless. It has nice lighting for controls and a clean front. The installations instructions are not very good. They also did not include an elbow to connect to the water supply, which the hardware store manager said is standard connection, so GE just wanted to save $4.00 and piss off the customers instead.
Reviewed Feb. 24, 2016
Cleans ok but not sure if it's detergent or dishwasher but never seems to get all dishes completely clean. It may leave a ring in my tea cup so sometimes I'll have to clean it slightly to make sure it comes off. Basic settings on mine, nothing special. Good for plates and some Pyrex cookware but it would be nice if I could put larger pots in it. Very basic white in color but it is over 10 years old.
Reviewed Feb. 24, 2016
This washer was easy to install myself, and has worked perfectly. Stainless steel insides. Very happy. You put a pod in, turn it on, cleans great. We do not even have to use heating element. Dishes dry quickly on their own. 24-inch wide. Bought to fit the new kitchen cabinets. Nice brushed stainless outside. Cleans easy with towel and hot water. Silverware container picks up to take to storage areas. No problems at all.
Reviewed Feb. 24, 2016
My dishes always come out clean & the glassware always sparkles. I can use normal, heavy or light cycles. I can use heat to dry the dishes or turn that feature off & let them dry themselves. I think it's just a normal size. It's white & matches my other appliances. This is the first GE Brand that I've ever had. I've had KitchenAid & Frigidaire models in the past and this one is as good as the others were.
Reviewed Feb. 24, 2016
It's been a decent dishwasher. Usually residue left on something. Even with rinsing. And we've tried all brands of detergent. Rinse, China, speed cycle, normal, pots/pans and anti-bacteria cycles. 9 hour delay and extra hot wash and heat dry settings. It works for our family. A load every 2 days or so. It's almond/bone colour. The hoses are flimsy. They seem like they could leak at any moment. Not sure I'd buy another GE.
Reviewed Feb. 24, 2016
Does not clean in corners and dried plant matter is not usually cleared off anywhere. Many choices on this model and I have used them all at one time or the other. External is standard but the internal is a bit cramped with little room for top shelf large items. Configuration is not very suitable for the odd items and there is not a lot of flexibility of use. For such a top of the line (Profile) I would have expected more.
Reviewed Feb. 24, 2016
GE Stainless steel dishwasher rust inside. It's more show than function. Size is great. GE stated in writing that this is normal for GE stainless steel appliances as GE stainless steel is not real stainless steel. Rust is not covered by GE warranty!
Reviewed Feb. 24, 2016
Of course, I rinse my dishes, but I've had few incidences of dishes coming out dirty. Hot start, start (long wash), short wash, rinse only and plate warmer. The interior is set up well with a good variety of spaces. I would say it's a normal-sized household dishwasher, not compact, with approximately a 24" width, 24" depth and height. White with gray lettering; four buttons and one dial. Simple design that is easy to understand and operate. The run-time of this dishwasher is quite long, and it is very loud.
Reviewed Feb. 24, 2016
It is about six years old, great dishwasher. The bad part is the new detergent! GE profile, pre-rinse, preheat water, everything, including enough water. Hold everything, unfortunately, now aluminum must be hand washed. Good looking, curved front. It's great, I shudder to think what the new low water usage ones will be like. I HATE my new low water usage washing machine. I HATE the reformulated dishwasher detergent, can be used on anything aluminum, now I use lots more water hand washing all aluminum items!!!
Reviewed Feb. 24, 2016
This machine washes glasses sparkling clean with the use of a rinse additive. I like the fact that it has a top, middle and bottom spray blade; it has a moveable silverware bucket; it is very quiet; it provides that you can wash the upper level separate from the lower level. It seems to make use of the maximum amount of space inside. The appearance is sleek and modern. During the first few washes there is a distinct "heated rubber" smell that emits from the machine; however, this should dissipate completely by the fourth, fifth or sixth wash.
Reviewed Feb. 24, 2016
Needing some type of warning to indicate a clog or break down. Cycle: Pots & pans; heavy wash; normal wash; light wash; hot start; high temp. wash; heated dry; energy saver; cycle on: plate warmer; start delay (hrs) off, 10, 9, 8, 7, 6, 5, 4, 3, 2, 1; Hot start plate; Pots & pans start; heavy/normal; high wash; heated dry off-rinse only. The color fits my kitchen arrangement. Needs to have a better warranty coverage. Needs a longer warranty on the basic coverage. Do away with extended coverage. Offer all parts and full labor for a longer time.
Reviewed Feb. 24, 2016
It cleans well if you can keep the door tightly closed as the latch is horrible. Barely closes with plastic latch and can come open on its own or by a 15-month-old who pulls on the handle. No lock on it while cleaning. Nice looking. Called for service to fix the latch and the only thing he could do was pull it out so it is sticking out from the cabinets and top. After starting the wash cycle, you have to push the door closed and hold until it starts running or it will beep and stop. Model GDT580SMF5ES.
Reviewed Feb. 24, 2016
It is very quiet and does an excellent job cleaning. I really like the new slate finish on the front panel. It has a stainless effect but does not show marks as well as SS and is very easy to clean. Great design, the top rack is adjustable and the use of internal space was well thought out. Very simple / uncluttered and I like the control mounted on the top door feature. Don't recall the model number. The washer was in the $650 price range which is sort of in the middle but has a SS tub. In my opinion the performance and features are no less than more expensive brands / models.
Reviewed Feb. 24, 2016
Sometimes there are dishwashing detergent (powder) left on the dishes. Nothing extra, very basic, it has regular or pot scrubber cycles, air dry or heat dry, a slot for dry rinse liquid, detergent slot, short wash cycle, upper rack, lower rack and flatware basket. Came with the house purchased 17+ years ago. White body with black upper control panel the entire width of the dishwasher. It is still in very good condition, but then I take care of everything, always rinse everything before placing them in the dishwasher. Never needed service yet.
Reviewed Feb. 24, 2016
Absolutely silent! Several features and cycles such as crystal, normal, pots and pans and drying options such as air dry or heat dry. Standard size dishwasher. The key is in the loader. Stainless steel with no handle or anything plastic. Flush. Stainless interior as well. It did have a food disposal but to avoid smells since we start the dishwasher only twice a week, we rinsed off our dishes. Another important element we learned from the previous dishwasher is to use the heat dry if you want your load to be dry with as little puddles of water as possible.
Reviewed Feb. 24, 2016
It came with the house that I purchased 21 years ago and although not fancy and not energy efficient and certainly not the most effective at cleaning, it is a workhorse that has hung in there. Lots of dial choices and not sure they really do anything different. I generally wash by hand and use the dishwasher racks to drip dry. It holds my dishes. If I have holiday company, generally have to run two loads; I have lots of people and do extensive serving dishes. Like me it looks its age, it is sleek and black (like the oven). The dishwasher was not new when I purchased the house.
Reviewed Feb. 24, 2016
Excellent. The dishwasher cleans dirty dishes and dries them as I expect. We use all the features periodically, usually the "RINSE & Normal" wash daily. We rarely use the "China" setting, but we do use the pots and pans and hygienic features as well. We also occasionally use the delayed start feature. Our dishwasher is a decent size four our family for daily use and for large get-togethers. Our house came with a WHITE dishwasher, which we're not totally fond of as a personal preference, BUT, its LOOK and design are fine by our standards. We have had a problem with the door catching on the screw that holds the dishwasher in the cabinet. Seems like a simple fix, but it hasn't been. I'd like to see that problem go away for any dishwasher installation.
Reviewed Feb. 24, 2016
My GE dishwasher is 30 years old and has never had a service call. It has a built-in food grinder and my dishes almost always come out spotless. Standard size, upper rack, removable utensil basket. Almond with a dark faux instrument panel with rotary dial. It was a builders model. Works like a charm but very noisy. Even though I'm a small family I've tried to use it consistently to keep the seals lubricated. It has stayed really clean inside with just using the dishwasher detergent. Unit does have some kind of preheat Electrical for the dish water temperature. The new ones don't work so well so I'm afraid to replace it.
Reviewed Feb. 24, 2016
The little "trap door" which releases soap stopped opening when the GE top-of-the-line Profile dishwasher was one week past its warranty. Because of the design, all kinds of "crud" collects under the hinged door, meaning there is ALWAYS an odor unless we get down, hands and knees, to scrub it out. Features are fine -- as long as they work. Having a dishwasher that doesn't even dispense soap and cleanser isn't worth much, limiting us to the automatic feed with shine liquid.
Stainless steel outside is impossible to keep clean. There are streaks and blotches within minutes of polishing with Sheela Shine. Suspect it has something to do with the humidity where we live, but it shouldn't happen. I find it strange that GE is perpetually sending me warranty extension offers for my refrigerator (which never fails), but nary an offer for the dishwasher or microwave/convection oven in the Profile line which have each needed repairs twice in the three years since purchase.
Reviewed Feb. 20, 2016
GLDT696 series dishwasher - I have put up with my GE appliances and their problems for years, but now I will throw in the towel. Our Contractor appliances were replaced 5 years ago when remodeling the kitchen. Ten years of no problems with cheap stuff replaced with Stainless Steel GE ovens, fridge, microwave and dishwasher. I will only mention the dishwasher in this posting. Bottom line... Wish I went with another manufacturer. The washer has a gasket that loves to fall out of place creating leaks or floods. The pump has failed after the one year warranty. The control board has been replaced twice and today it looks like there will be a third one. That is if I am stupid enough to hold on to this piece of junk. If I buy another manufacturer's steel front dishwasher it will not "match" the other appliances. At this point I don't care. Unlikely to ever buy a GE appliance again.
Reviewed Feb. 8, 2016
GDF520PGD088 - Never again GE. If you just invested some money in your R and D for the products you sell, maybe I would not be calling you all the time to fix what was broken to begin with. So to sum you up, 600.00 purchase, the day it was deliver and installed, another 200.00 and it still will not work properly??? I found out that there were 2 recalls on this product while sitting in the warehouse for sale, I guess I was lucky. 6 service calls later, still does not work properly and you want continue to charge me service calls for this disastrous dishwasher of 3 years. No I am done and I will share this horrible experience with everyone I know. Buyer of GE product, please beware. Quick to take your money yet irresponsible in standing behind their products.
Reviewed Jan. 31, 2016
Cost of washer $749.95 plus 4-yr warranty, install and hoses, $273 equals $1,023 for this GE stainless interior tall tub dishwasher GLD8700N20BB that only lasted 6 years and 4 months. It won't run, won't fill with water, nothing. Six years. Time to buy again. My advice, buy a cheap one and replace it every 36 months and forget the extended warranty. Installed: Sept. 2009. Dead: Jan. 2016. This was a replacement to an LG dishwasher that completely flooded my kitchen and caused a total tear out of my kitchen, and my homeowners insurance took LG to court. That LG cost $42,000 for a new kitchen and months of contractors and work. Washing dishes by hand is looking better every day... Think about it.
Reviewed Jan. 27, 2016
Dishes on top shelf do not get clean, and Power Dry does not dry dishes. Technicians say nothing is wrong with the unit and customer service was a nightmare.
Reviewed Jan. 24, 2016
We moved into our home just over a year ago. We replaced all of the kitchen appliances; refrigerator, stove, microwave, and dishwasher with GE slate gray appliances. This was in November, 2014. On New Year's eve (2016), the dishwasher flooded the kitchen. I removed the kick panel and saw water pouring from the pump. After the holiday, we finally got in touch with the appliance repair shop who handles GE warranty work in our area.
They contacted GE on our behalf to see if GE would stand behind a product that was just over 1 month out of warranty. Bear in mind, this wasn't something simple like an indicator light burning out, this failure was catastrophic. GE basically told them (and us) to pound sand. We are a 2 person family. The dishwasher was used maybe twice a week during the year we've owned it. Amazing quality! Now I'm looking forward to watching the rest of this stuff fall apart. It looks like the life span of the product and the warranty period are the same. How handy for GE. They must not have to depend on repeat business or take these negative reviews seriously.
Reviewed Jan. 23, 2016
I've had this dishwasher for about 3 1/2 years now, and never have I been so dissatisfied with a product. I gave a review then, was contacted by a GE rep, followed their guidelines, even had a GE rep come out and review the problems. We changed our hot water temp, when we did dishes (not during clothes washing), checked to make sure the blades are not hindered, changed soap to Finish Gel (works best), added rinse aid. There is just not enough water to rinse off the dishes. Period. I do not add more heat/dry, and use Sanitize and Steam 99% of the time.
What happens is the food sticks to the dishes and melds into them, causing permanent discoloration. This is no pot scrubber. It does no scrubbing! I have to wash my pots every time after I "clean" them in the dishwasher even if I pre-scrub them clean before washing! Sometimes the food from other dishes or the soap dumps onto the "clean" pot and makes it dirty! There should be a lawsuit against this company for this product. It's horrible! BUYER BEWARE! This rating should really be a 0 (zero)! Sorry I am not submitting proof of purchase from that time. We remodeled our kitchen in 2012.
Reviewed Jan. 12, 2016
I bought this replacement dishwasher based on its energy efficiency rating and recommendation of the salesman. Worst dishwasher I have ever had by far (in 27 years)! Salesman didn't know it doesn't have a water heater. It worked so poorly I had a company repairman to look at the dishwasher within a week of delivery. He recommended we run the sink water until boiling before turning it on, always use normal power, steam and boost settings. The cutlery is still often dirty - you have to scrub all food off the cutlery and rinse until clean before putting it into the dishwasher. A year later, the dishwasher is not nearly as quiet and a cycle takes 4 hours. Because of the design, this machine loads quite a bit less than my old dishwasher. Overall, I am sure this dishwasher uses way more energy and I use more cycles per week. I wouldn't take this dishwasher if they were giving them away for free!
Reviewed Jan. 8, 2016
The dishwasher is very quiet. You hardly hear it when running. The control buttons are on the top of the door (under the counter overhang) so you won't accidentally start it up by leaning against it. Plenty of room inside and there are little "bins" (don't know what to call them) for silverware with separate holes for each piece so they are not just laying against each other. The bins are removable though if you don't want to use them. There are also different sizes so you can use what size you want.
Reviewed Jan. 8, 2016
Model GLD5660V00SS - seems to be an entry-level dishwasher compared to others I have used/had in the past. It is rather small inside - usually have to run it every day or every other day for just two of us. It is plastic inside and the wheels have already come off a couple of times even though I've only been using it since July. Having said that, it does a decent job cleaning and is easy to load. The outside with the stainless panel is attractive and the controls are easy to use. It has a large, removable silverware bin that keeps silverware from nesting. However, the holes are not large enough for the knives to fit in properly. The tops are removable, so I can just put them in another section.
Reviewed Jan. 8, 2016
I bought my GE Profile (black in color) PC36310 model no.(?) in June 2004. I bought it on the basis of recommendations/overall score by Consumer Reports Magazine. It is everything that Consumer Reports said it is. It has been used on average 3-5 times a week (sometimes more often) since June 2004, and has always been reliable. It is also excellent with water (a MAJOR consideration when you live in the desert!) and with electrical usage. I highly recommend whatever its newer, current model is.
Reviewed Jan. 8, 2016
I've had an overall good experience with the dishwasher although sometimes I feel that you have to do too much prewashing and the dish wash cycle takes a really long time.
Reviewed Jan. 8, 2016
GE Profile dishwasher washes dishes, pots, and cutlery well. Nice capacity. Also has an antibacterial cycle which is handy when someone is sick. Doesn't have a grinder in the drain (which my KitchenAid had) so I rinse everything before I put it in the GE dishwasher.
Reviewed Jan. 8, 2016
Doesn't clean well unless you actually clean them first... More than just rinsing off... The side utensil holder broke off after just months of using. Awful machine.
Reviewed Jan. 8, 2016
Installed by builder of home. Mid level SS model, very quiet. Does not dry dishes completely. LED lights on control panel remain on indicating cycle even when finished.
Reviewed Jan. 8, 2016
We have a lower end GE stainless steel model that came with the purchase of our new build home. The washer is just average and does not have a huge capacity. For only 2 people in the house it gets the job done in general.
Reviewed Jan. 8, 2016
This dishwasher was provided in our new manufactured home. It is the cheapest and loudest dishwasher I have ever had. But to be fair, I didn't pick it out. My friend just bought a new Bosch dishwasher and returned it because it didn't come with a heating element! Make sure (with the new energy saver models) that it comes with a heating element! Spots all over her glasses!
Reviewed Jan. 8, 2016
Looks great after 7 years, still works good. Could use larger drawers and the soap dispenser hasn't opened a few times. After 5 years of use we've had to rerun the to clean the dishes.
Reviewed Jan. 8, 2016
GE Quiet Power 3. I overall like the dishwasher. It does a good job of washing the dishes, but not a great job. They need prewashed if very dirty. The soap dispenser often cakes if using powder. It is quiet. Cannot tell how much time is left on cycle.
Reviewed Jan. 8, 2016
It's an older Hotpoint, and the layout is fairly roomy for a dishwasher of its size. The last apartment I was in had a comparably sized dishwasher that had too many shelving elements that got in the way of being able to just shove some dishes in there. I've discovered with this dishwasher I need to stick to powdered detergent because the Hotpoint doesn't fully dissolve tablets. It does a fine job overall, though.
Reviewed Jan. 8, 2016
This dishwasher was brand new in our new house. It didn't work right from day one. GE service came out 3 times to repair. The first 2 times the GE tech was here all of 5-10 minutes and didn't repair it either. The 3rd time the tech actually pulled out the dishwasher and found the problem and fixed it. Their customer service was terrible.
Reviewed Jan. 8, 2016
The unit has mostly worked great, and has had only 2-3 service appointments over the last 8 years. However, the trays inside are rusting out and breaking, and cost hundreds to replace. Not so happy about that. This is a GE Profile Stainless Steel front, front controls.
Reviewed Jan. 7, 2016
I recently purchased an Adora dishwasher from Home Depot. The price was enough to suggest that it should be a good dishwasher, but it's the worst dishwasher I've ever owned. It does not clean dishes and it takes two hours to do it.
Reviewed Dec. 31, 2015
We went to Home Depot to purchase a Whirlpool dishwasher. The sales person convinced us to buy a GE instead, stating Whirlpools rusted out quickly. GE was supposedly a superior brand. We purchased the GE GDF520PG. The product came well packaged, so no damage was noticed. The installation manual was almost useless. First off, they put the unpackaging instructions in the middle of the manual. Hmm... seems to me this would be the first thing in the manual. After taking it out of the box, we noticed the elbow connection for the intake water was not included. Seriously? Off to the hardware store to buy the $4.40 elbow, which the store manager said was standard in dishwashers so no reason not to include it! So to start off, GE decides to piss off customers by saving themselves $4.40.
To make matters worse, they didn't even supply the .50 cent wire nuts. Incredible! The instructions were not that clear on how to install the dishwasher, but having installed a few in the past I was able to get it done. When I tipped the washer to hook up the elbow, a bunch of water ran out of it. Seriously? Perhaps they run it in the factory before they box it up to see if it works, but living in MN, where it freezes 6 months out of the year, you'd think they'd be smart enough to drain the water out first in case the water would freeze, and damage the washer, let alone piss the customer off AGAIN with water spilling out all over the floor!
The attachment brackets to connect the washer to the bottom of the overhead counter did not fit at all, and had to wrestle with that for about another 20 minutes. After running the washer for a trial run, a horrible odor came out of it. We left the door open to let it escape. The first time we ran it to clean dishes, it did not do a good job, and crud was left on the dishes. We will use the steam option next time to see if it helps. Forget about using the silverware separation attachments, the forks will not fit in them tines down, as recommended in the instructions. Just lift the brackets up and stack the utensils in them instead, as what a waste of time it is to try to get the utensils in and out! Finally, over 2 hours to wash dishes... Seriously??? Summary: Poor design, poor operation, poor execution. No wonder people don't buy American anymore!
Reviewed Dec. 18, 2015
Our GE dishwasher cost $1,000. Reasons for not buying GE. 1. DOES NOT CLEAN DISHES. 2. Latch doesn't catch. 3. Rubber strip comes out. 4. GE "customer service" is useless. 5. Interior valve broke. Everyone w/ this model has same problems.
Reviewed Dec. 17, 2015
Called in for my washing machine and got service on my dishwasher??? With a bill of $207. A scam. Please take my advice and never call GE.
Reviewed Dec. 15, 2015
I purchased this GE Adora dishwasher about 3 years ago from Home Depot and it cost about $550 which I think should translate into a well made dishwasher. I only run it about twice a week so it gets low use. On inspection this month I noticed the racks were already starting to rust and that there was a tear in the door gasket. I called the 800 number for GE consumers and they told me they could order me the racks for $200 a piece and that they would send out a repairman for $139 plus the $40 part. This is more than the dishwasher cost. They also told me I should have purchased the extended warranty and that this particular dishwasher has only a one year warranty. What happened to GE? My family has GE refrigerators for years without an issue and my dishwasher is already exhibiting problems after 3 years.
Reviewed Dec. 11, 2015
Unfortunately, the GE dishwasher came standard in the new townhouse I bought. It is horrible! Within the first year it smelled like sulfur every time I turned it on. I tried cleaning it from top to bottom, but there is always grime after running it and a film on the dishes. I've had dishwashers all my life and never experienced such a shoddy piece of **. I had many brands of dishwashers over the years, except for GE, and I don't remember having to take it apart and clean it once a week. If I don't clean it once a week it stinks!!! I couldn't stand the smell and finally called the GE repair expert. He knew less about the dishwasher than my cat. I could have purchased a new dishwasher for what I paid for the service call. And he talked to me like I was an idiot. DO NOT BUY A GE DISHWASHER or use their service. I wish I could give it minus 5 stars.
Reviewed Dec. 3, 2015
We had a new GE Monogram dishwasher installed September 2014, a little over a year. We had a hose leak and it cost us $229.00. I do not recommend this product.
Reviewed Nov. 26, 2015
I purchased a GE Profile dishwasher in June 2015. It was delivered dented.19 July it was replaced. The dishwasher worked for 3 months. Then it stopped working and the display panel had a LEAK DETECTED, DO NOT USE, notification. We contacted GE who could not find a GE repair technician to come and repair it in the entire BAY AREA. The dishwasher was bought at SEARS who refuses to take any responsibility.
Reviewed Nov. 23, 2015
If you plan to use your dishes for food or drink or if your pets eat food from bowls, don't buy a GE dishwasher if you expect items to get clean. Seems entirely incapable of producing grit-free 'clean' dishes. Is particularly noticeable on the glasses. And I clean the filters all the time (manual recommends periodically) and I am taking a break from cleaning said filters to tell the world that GE Dishwashers are junk.
Reviewed Nov. 20, 2015
Hello to all reading this and considering purchasing a GE dishwasher or other appliance from them. Last June 27th we bought a new home which came with all GE appliances. In fact I have 2 of these dishwashers. Once in the basement (just for low usage) and another one in the kitchen. The first day the dishwasher in the kitchen did not work and they came out and replaced it. I have had 3 other service calls on this thing and now it does not clean.
Six days before Thanksgiving. I called and the lady told me no service until November 30th is available. It does not work, the first time they came out it was for a leak, second time the pump was not working and the dishwasher was not draining and now it is not cleaning. It was almost as it was my fault. It is a dishwasher - you put the dishes in and then turn it on and they should come out clean. I should not have to rinse or do anything special to make it work. We spent over 1500 dollars on each of these dishwashers and now one if not working. I did not do anything other than turn it on and expect that it should clean.
I was told that they would sell me another dishwasher at a discount. DO YOU REALLY THINK THAT I WOULD EVEN CONSIDER ANOTHER ONE?! A real company should replace this POS and give me another one for free and it has been 15 months and I have had 2 of them in my kitchen. I can tell you if you plan on purchasing look at KitchenAid they run forever without any problems. They also did a fantastic job of support (I had it for 6 years in one house with one repair, second house they never needed to come).
Reviewed Nov. 15, 2015
Microwave fan just stopped working. Dishwasher wont dry dishes. Also, cloudy water drooling down door when you open it. If you set it on heavy or normal, it runs forever. This is horrible for a year old product. They were acting up before then. Busy schedule kept us from reacting. Looks brand new, works like it's 20 years old. Help.
Reviewed Nov. 14, 2015
We bought a GE dishwasher a little over 3 years ago. In the last week of September we awoke to the smell of hot or melted plastic. We found the source to be the dishwasher. I had loaded and started it before going to bed the night before. The counter-top above the dishwasher was stove top hot and upon opening the dishwasher found that a cutting board that we have had for many years and have always put in the dishwasher had melted on top of the heating coil. Dishwasher safe items on the top rack melted as well. It had been drying for at least 9 hours. After pulling the dishwasher out we saw the heat shield had melted and was crumbling. We contacted GE, sent them all the pictures and they told us it was not a safety issue. We have no doubt that if we had not woken up so early we would have had a fire in our house caused by the dishwasher.
Reviewed Nov. 13, 2015
GE and this GLD5604V00WW dishwasher deserve MINUS 10 STARS. This is the single worst investment in an appliance that I have EVER made! What a waste of money and energy to have this thing. It worked properly through the 90-day warranty period and hasn't cleaned anything since. RUN, don't walk away from this purchase!
Reviewed Nov. 13, 2015
I bought the GE dishwasher in the slate color, just after a colleague at work did - within a few weeks of each other. Hers has already been repaired twice and is still not working. Mine was installed last week - and did not work even one time. No water getting to it. Had the connection checked and installer confirmed the dishwasher was defective. I'm sending it back and want nothing more to do with GE products. I wish I had seen/looked for these reviews before I bought it.
Reviewed Nov. 12, 2015
Bought a new home. GE appliances came with our purchase so it was not our choice. Dishwasher leaked and ruined our wall. Service would not bring us a new dishwasher, they wanted to repair a brand new dishwasher that has multiple problems and damaged our new home. The service guy was such an ASS! I'm in my late 30's and this guy was in his 50's and he was acting like one of the "mean girls". The dirty looks he gave me! Wow. He said he fixed it, and I'm actually running it now. We will see what happens. What junk! I know its going to leak again when we put the new wall in. Especially after reading these reviews!
Reviewed Nov. 6, 2015
Ahhhh me, here we go again! It's no wonder that the state of business in this country is not as solid as it could be. I purchased your GE dishwasher, Model #GDF540HSF2SS, Serial # ZA703816B, on 01/19/2014 from Lowes Home Centers, 3805 Northern Blvd., Rio Rancho, NM 87124. It was delivered and installed soon after. Soon after that, mid to late July, it began to flood our kitchen. A service call had to be made to replace the tub gaskets. Covered under initial 1 year warranty.
Here it is the 5th of November, 2015 and now the unit does not function at all. A service diagnostics call performed today the 6th of November to ascertain its ailment to the tune of $89.00! (No, we didn't purchase the Extended Warranty. My belief has always been that the option to purchase an extended warranty is; 1) an opportunity for the company to make extra money on the sales of a product, and 2) an admission by the manufacturer that the product is probably not well made and will probably break down sometime in the near future!) I guess that future is here for this product! It almost lasted 2 YEARS!! Deplorable! The last dishwasher I had was almost 20 years old and the only service to it was to replace a water hose (which I did myself). Diagnostics proved that the electronic motherboard failed!
In addition to the inconvenience and the $89.00, I'd be willing to bet that the replacement part for this unit will cost 1/2 of the original purchase price of $599.00! AND I WAS CORRECT; the replacement board will cost $269.00 to replace (part and labor)!!! What a rip-off! I will never purchase another GE product as long as I live! And I will go online and register my opinion and complaint about this product with the Consumer Services Bureau and any place else that I can find to vent electronically!
Recently the Sandoval Economic Alliance attempted to lure GE to establish their Headquarters here in New Mexico. For various reasons, we did not make GEs shortlist for consideration. I am thankful that we didn't make it! Why would our state want such a crappy company embarrassing our state with their crappy products? I will be sending a copy of this complaint to them as well.
Reviewed Oct. 29, 2015
A year after I got my GE dishwasher at Home Depot, it warped, protruded into room out of counter. GE tech fastened it into cabinet, agreed warped, said call co. Cust. Serv. Rude, said should have called while in warranty. Offered tiny discount to buy another for $400. It's worse each day.
Reviewed Oct. 23, 2015
Purchased new home and bought GE Monogram package. Within 6 months dishwasher started leaking bottom of door. After five repair service calls. (That's 10 times waiting for service man or for parts to be stalled). The final repair killed the dishwasher dead and GE replaced it with a new Monogram dishwasher. I thought all was working fine but then this new dishwasher developed a leak underneath and the sensor shut it down completely. Service call made to GE and a GE service man came, only he couldn't get to the leak area because he couldn't pull the dishwasher out because the connecting water hose was being stretched so tight he said he couldn't disconnect it because he couldn't see behind the unit or the drawers to see where it was hung up. Plus he is not authorized to install or reinstall dishwashers.
So I call GE repair and now have spoken to the most uncaring, dis concerned case manager handling my account. He tells me that this now a installation problem and that even though GE delivered the dishwasher and installed it that because these were outside venders they (GE) were not responsible for the installation and don't know if they used GE standards to install it. So because the GE service man couldn't move the dishwasher I now needed to get a plumber to disconnect the dishwasher, find out what the problem is with the installation, coordinate a service call date with GE service to then come out and put in the parts, then have a plumber back in to install the dishwasher again. GE will reimburse me up to $125 for the plumbers work and I have to submit the plumbers invoice.
No guarantee that a leak will happen again, because the GE service man can't even run a test on the replacement parts because the dishwasher isn't hooked up to water and he can't do that because he isn't authorized by GE to install. Oh, the dishwasher's warranty ended on 10/10/2015. My service call went in three days before it was to expire so service is covered for the leak (or so I have been told). But what will breakdown next with this appliance? I bought GE's top of the line package. I bought a "MADE IN USA" appliance and I can honestly say that this GE appliance turned out to be unreliable, unrepairable and their case managers uncaring. I will never ever, ever buy another GE appliance. I will never recommend any GE appliances to anyone ever.
My KitchenAid lasted for 26 years without a service call. When I remodeled my kitchen I purchased a Bosch dishwasher. That pleasure was 13 years old when we sold our home. We have been in this new home for 1-1/2 years and now on my second dishwasher with a future of many service calls ahead and very bad taste for GE. If this leak problem is not fixed or another problem arises, I will yank this dishwasher out and buy another brand. A reliable one and definitely not a General Electric EVER! Since this GE Monogram package was purchased at P.C. Richards they will also be notified of my displeasure and I will continue my discourse of GE forever for their lack of product truthfulness and quality, plus consumer disregard.
Reviewed Oct. 10, 2015
I have two of these in my kitchen, just about 3 years old. They have NEVER dried the dishes and I have ALWAYS had to thoroughly wash the dishes because otherwise they don't get clean. One has completely quit working now.
Reviewed Oct. 1, 2015
We are on our second GE Profile Series 60ssf dishwasher. The first one began to leak all over the floor. The store replaced it with a new one. We have had our present one about ten months. The first several months it did great and we loved it. The last two months we have noticed the dishwasher not drying our dishes. We have talked with the store several times to make sure we are doing all the right things. We are using sanitary level, power dry, Rinse Aid. We have had two technicians out and according to their computer it does not detect anything wrong. Interesting. The temperatures of the water quoted by the two were 60 degrees different. So what else is different? We received a call from supposed management of customer services saying, since the technicians could not find anything wrong, that we will have to live with whatever is going on. They will do nothing more.
BUYER BEWARE! The GE brand used to be good, but not anymore. At least not in dishwashers. I definitely would not recommend this dishwasher to anyone even though it is top of the line, supposedly the best in proficiency. The unit has failed miserably, and the company had failed us miserably. We are left with a pile of junk!
Reviewed Sept. 30, 2015
I wish I could rate this dishwasher ZERO stars. I bought my first GE cafe series approximately 6 months ago and after the first week, there were three separate, unrelated problems. I called GE repair and the serviceman came out and said he fixed all the problems. He did not. I contacted the store where I bought it, and after contacted GE directly was able to get a brand new one. After two months, problems started again. Once again the repairman came out. Long story short - 2 months, and three sick days later (on my part) dishwasher is still not cleaning dishes thoroughly. I contacted GE several more times and they sent me some "dishwasher cleaner" and offered me a discount on a new GE dishwasher.... I will never purchase another GE anything and advise everyone else to do the same!
Reviewed Sept. 21, 2015
I recently purchased a GDT696SSFSS Serial #SWGF800933C GE dishwasher. From the moment I tried to use it there was a leaking water to the floor from the back wall. I contacted the store that referred me to GE stating that their role ended when we received the dishwasher (long story..). I called GE service and when they came the technician said needs seal mat and offered to repair (the dishwasher has been installed in the garage since the water that comes out flood the kitchen floor and we can't afford having the floor damaged). But I had no faith whatsoever in this dishwasher (I was told if the problem happen again and damage my floor they will only offer to repair the dishwasher and I have to go to the insurance to repair my floor) or GE and said I wanted my money back. They did not even offered a replacement. It is still a brand new machine, I never use it.
Reviewed Sept. 18, 2015
Let me warn anyone out there looking for appliances. We have had our 2 appliances for a little over one year, about 14 months. It is just me and my husband, very little wear and tear. Both convection oven and dishwasher not working. DO NOT BUY!
Reviewed Sept. 2, 2015
Periodically my GE Profile Dishwasher will not clean well. On every occasion it is due to clogging of spray ports on the upper and/or lower spray arms. Removing the blockages is nigh-on impossible as it is often not possible to extract the blockage from the outside and it's not at all possible to flush the blockage back down the arm to extract it at the centre. All that is required is a bit of forethought and the creation of some access to the arm. I was frankly surprised to not be able to find a replacement arm as the suggested solution to this problem, the additional part revenue being part of GE's the business model. There are a number of other design issues with the assembly at the bottom that make me think it was done by an intern and nobody checked her work at the end of summer break before it went into production.
Reviewed Sept. 1, 2015
We purchased a new home November 2013, which came with all GE appliances. The problem is the dishwasher racks. The plastic has fallen off the metal, and the metal has rusted away leaving nothing to hold the dishes in place. I contacted GE and they said it is out of warranty. A new rack is over $100.00 and now I see the top rack is rusting also. I have never, in my seventy-eight years such junk. I am surprised GE would put their name on it...
Reviewed Aug. 30, 2015
My dishwasher is a little over 3 months old. Sure it's quiet. But I use the heat dry always, but it doesn't dry the top bottom or side walls and it stinks and a lot of food is sitting on the strainer and stinks. I have owned a GE dishwasher for over 25 Years and have never had one that was not completely dry at end of cycle. I have to hand dry my silverware. My Model Number is GDF510PSD4SS Serial number is FF736760B. I want a full refund and take back this reject. I will buy something else, I assure you it will not be a GE Product. Sign me, thoroughly disgusted with this Ge product.
GE Dishwashers Company Information
- Company Name:
- GE Service Contracts
- Company Type:
- Public
- Ticker Symbol:
- GE
- Country:
- United States
- Website:
- www.ge.com
