GE Dishwashers Reviews

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GE Dishwashers Reviews

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    Page 4 Reviews 240 - 440
    Customer ServicePunctuality & Speed

    Reviewed Jan. 5, 2017

    I purchased a GE Dishwasher 3 months ago and it has been broke (won't drain) for almost a month. I tried to schedule a service through GE since it is under the warranty and they never showed up for the second time. I called and complained but it is not just the product, their service is even worst than the product. I am going to take the unit to Home Depot and ask for a refund or exchange with another brand. It is suppose to be brand new and won't drain or can we get a service scheduled. Never buying this brand again.

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    Punctuality & Speed

    Reviewed Dec. 23, 2016

    I wish I had seen this site first. I purchased a dishwasher. It didn't even make it 6 months. Took a month to fix and then 3 months later broke right before Thanksgiving. It is now Friday before Christmas still not fixed. GE is closed. The repairman and GE both lie and said it would be fixed before Christmas. Do not purchase anything GE. They do not stand behind their products. The products are poorly made and don't last. I've had several dishwashers over the years. This is the first GE and it will be the last. You will have to wait over an hour for on hold to reach anyone and even then they just don't care. Save your money. Buy a didn't brand.

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    Customer ServicePriceStaff

    Reviewed Dec. 21, 2016

    Have a GE dishwasher put into operation June 2016 (new home). In Oct 2016 we noticed a leak and a serviceman came out and identified a loose soap dispenser - tightened it. Next time we used it, leaked as before. Same serviceman came again, this time replaced both the main seal & spinning water distribution wand assembly. Again, the unit leaked and on Dec 14th same serviceman replaced the soap dispenser. Before he got too far down the road, we called as the unit again leaked. He blamed it on excessive soap suds - which he removed manually. Following his departure, we again experienced a leak. Same serviceman returned on Dec 15th. After review, he advised us the DW would be replaced and we should get a call within 48 hrs to arrange.

    On Dec 17th (still no followup from GE) the DW leaked again - we video this time. On Dec 19th called customer relations and after much discussion it was apparent GE has NO CLUE what the heck they are doing. ONE MORE repair trip was scheduled - this time they would replace the inside and outside panel! We are fortunate to be retired otherwise this repair process would have cost us about $2000 so far! How idiotic is GE?? How much have they spent to avoid replacing this unit? Believe me this is the LAST GE appliance we buy from them. Don't know how they stay in business. We are awaiting the panel repair guy as of this writing. Will update once this service has been completed.

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    Installation & Setup

    Reviewed Dec. 14, 2016

    About a year and a half ago, I bought a GE Profile dishwasher from a very reputable local dealer. Within 3 months, the digital control panel failed. Because it was still under warranty, the dealer replaced the panel. It failed again. This time they made other adjustments, it continued to fail. Finally GE suggested that the dealer replace the entire door panel, which they did. It took the repairman a couple of hours to do so. Still didn't work. Finally GE declared the machine "non repairable" and replaced it. Unfortunately the men who replaced the dishwasher didn't install quite correctly because it leaks. I keep a plastic container under the front left corner to collect the water every time the dishwasher runs.

    But the story doesn't end there. This machine and the first one both include a sensor that apparently check for objects that obstruct the spray arms. I don't know because there's nothing that tells me why the machine is beeping when I attempt to start it. I check the spray arms, move dishes, try to start it again and still get the beeper. I have done this over and over and over again and still it beeps. I have essentially emptied the dishwasher and it still beeps. When it does run, I have to use the boost temp. option and the longest cycle available to get dishes, and I mean dishes, even passably clean. Forget pots and pans, or casseroles. So, if you own a GE dishwasher, I hope that you have the old fashioned dishpan and dryer rack handy. Bottom line, it doesn't clean well, leaks, and beeps every single time I try to start it. Buy something else.

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    Reviewed Dec. 11, 2016

    My GE dishwasher model #GDF570ddF855 is the worst dishwasher I've ever owned. I have had 4. I've had this model for 6 months. This model is hard to turn or to figure out if it is turned on. Right now it's locked up and I'm following the direction to unlock but it won't unlock. So there's no real on/off button! There needs to be a control on the inside of door where you can turn the lock button. I'm writing this so others won't buy this model as they will be thoroughly dissatisfied. Maybe all GE dishwashers are like this? This one sucks...

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    Price

    Reviewed Dec. 10, 2016

    Our dishwasher has only ever served as a dish wetter or drying rack. It has NEVER CLEANED DISHES UNLESS they were put in the dishwasher already spotless. We have a GE Slate with hidden controls. Now, the racks are rotting away and the cost to replace them is nearly the cost of the entire unit. We are going to throw this one out and get a new dishwasher of another brand. DO NOT BUY GE DISHWASHERS!

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    Price

    Reviewed Dec. 9, 2016

    Entire inside is plastic crap. Dishwasher is very loud and takes a long time. Racks are ok but cheap feeling. If I was choosing, I wouldn't buy it. This GE was in new house. Overall feel is very cheap. Too much plastic. Very low end builder model. Steel inside or heavy plastic will take more beatings.

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    Reviewed Dec. 8, 2016

    We have enjoyed this dishwasher for over 25 years. Over 25 years ago my husband gave me a portable dishwasher for Christmas. About 15 years ago we turned it into a built in. It doesn't look great, some rust and lost 2 of the prongs but it is still doing a great job.

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    Reviewed Dec. 7, 2016

    Does not clean well nor dry well even on the more powerful cycles. I rinse off all the food and if anything is accidentally missed, it just gets baked on. Very disappointing. Also much of the upper rack item remain very wet at the end of the cycle. Drying issues: I use the most powerful drying cycle option but contents remain wet at the end of the cycle, especially plastics and top rack utensils. Not just damp, but large drops of water remain. Cleaning issues: Even when I use the heavy cycle, unless I remove all traces of food from the contents, the food remains and worse, now baked on. This model has a 'sanitized' cycle so basically I use this dishwasher to sanitize only rather than clean, dry and sanitize. Completely unacceptable.

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    Reviewed Dec. 6, 2016

    I feel it is very basic. The stainless steel front, is not real, but still scratches. It is a bottom of the line model. The door is stiff and doesn't always latch properly, therefore it occasionally leaks. I would not purchase again.

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    Reviewed Nov. 25, 2016

    Does not hold as many dishes, pots and pan as my previous dishwasher. In the bottom rack I cannot place plates and bowls side by side. Rack is too small and the gray interior is too dark. And the top rack does not hold the glasses in place, already had one break.

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    Reviewed Nov. 24, 2016

    New house and all appliances came w/ it, used washer once to make sure plumbed correctly. It is the best storage container and no one looks in it... by not using it saved $38 a month in water bill and controlled water usage, throwing used water out on plants in drought, if need to sterilize put bleach in rinse water. I had 10 family members may have to use it other than for storage. Love to get a clothes pole for hanging laundry but God given rights of free sun and drying has been removed from us by associations. My machine is there if I need it. But great multipurpose and never complains... course after 13 years, crumbs in bottom and should run soon to clean it out... It's black and as this was a speculation home, builders chose colors... it doesn't show dirt as white appliances does... would buy same color again.. although real dark with oak kitchen.

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    Customer ServiceStaff

    Reviewed Nov. 20, 2016

    Nothing but trouble with dishwasher. GE service is a disaster. Design flaw that is forcing me to purchase another dishwasher. Dozens of call to and from service have not yielded any results. Finally a contracted repair person made it to repair dishwasher and told me it would fail again because of the design. Avoid GE appliances at all costs.

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    Customer Service

    Reviewed Nov. 16, 2016

    The new home that we purchased had the above named dishwasher (GDT655SSJSS). When I run the dishwasher there is a very high frequency whine throughout the cycle - the only time it stops is when it is changing cycles. I have contacted GE Customer service 3 times... The first time I was told to add a quart of water to the bottom of the dishwasher and that should 'fix' the problem. Tried that - still high frequency whine.

    Second contact - no response. Third contact - today- called customer service after my negative appliance review was rejected by GE (buyer beware of all those positive reviews) and was told that this noise is 'normal'. Totally Unacceptable - since the sound hurts my ears and causes a headache - I have to listen to 111 minutes of this noise (except when the washer pauses to change cycles). This is the very worst dishwasher I have ever owned and even though it is only 2 months old I will be replacing it - and it won't be a GE Dishwasher.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 25, 2016

    GE Dishwasher GDF520PGJBB - GE has the worst dish washer machines you can ever buy. In fact never buy a GE dishwasher in general. Maybe, GE makes good refrigerators but not dish washers. We bought this from Home Depot and after 6 months it "collapsed": Pump broken, soap dispenser broken, panel doesn't work. We had before a Maytag and we used it for over 20 years without any issues. In addition, GE has the worst customer service you can imagine. They are robots, repeat the same thing with a very annoying tone, and are not able to solve a single issue.

    We were even harassed by GE manager 'Evan or Aven', useless man, from customer relation who enjoyed seeing how much frustrated we were. This was the only GE appliance we have in our house, and after this unpleasant experience with GE will NEVER buy any GE appliance, even if it was free. GE refused to fix our machine under the pretext that it's not installed on Ply Wood. We didn't install the machine ourselves but professional technicians from Home Depot and they also refuse to put PlyWood under the machine as it's not a requirement. They do it every day, but looks like GE have Lazy technicians.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 24, 2016

    I moved into a house with the dishwasher already installed and it didn't work. We closed it so we didn't use electricity but it started and wouldn't stop. The power button is broken. It just sits there and the lights are always lit. I tried calling for help but the workers were very unhelpful. I called a different number and was waiting a whole five minutes and no one picked up!

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    CoveragePriceStaff

    Reviewed Oct. 19, 2016

    GLD6560L00SS. My dishwasher (Model number:GLD6560L00SS) was producing large amounts of smoke through the face panel. It filled my kitchen with smoke and produced a strong smell. I contacted GE and they sent a service repairman out and he took a look. He said this problem is very uncommon with this specific unit and he has never seen something like this. After he removed the front panel, we were welcomed by a burnt/charcoal black face-plate. There was an internal fire in the machine.

    To fast forward I have been working with GE the last 3 weeks and they have offered to cover 50% off a new unit. I cannot afford this even with a discount and they will not cover the cost of a replacement. This problem could have been much worse if I was not home. The house very well could have started on fire. We normally set the unit at night and go to bed... Thank god this was a different day. This kind of thing is unexceptionable and the fact that they will not cover.

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    Customer Service

    Reviewed Oct. 18, 2016

    We purchased this dishwasher for our rental. The last dishwasher was over 30 years old and still working but the racks were coming apart so we opted for a new one from Home Depot. A year later our tenants called saying when they used the dishwasher it rained in the basement. Our maintenance man called and said the dishwasher melted a hole in the right side about 1.5 inches by a 1/4 inch. Midway to the heater element. He did a temp fix with silicone.

    I called GE Recall number and was told it was not on a recall list. I called customer service and was told they would waive the service call. I explained this was a FIRE HAZARD. They insisted all they could do is send their tech out for repair. Since I paid about 280 dollars for the dishwasher I decide a service call would probably run near that and told them NO! I am now sending all information to consumer affairs department with my STATE REPRESENTATIVE. I also am putting the fire hazard info out there on facebook and twitter. I am waiting for someone else to say they also had a fire hazard. This should be on a recall list!

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    Customer Service

    Reviewed Oct. 18, 2016

    Has anyone experienced a plastic burning smell when the dishes are drying? My dishwasher is 3 years old and I wash on Light cycle which is suppose to be 45 minutes long but goes for 85 minutes. Company said to turn off circuit breaker and turn back on and it should be fine, it isn't. Last two times I used the dishwasher it wouldn't completely shut down so I had to do it manually and before I did this I could smell a plastic burning smell but there was nothing on the elements. I called for a service call but they were shut down for 4 days.

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    Reviewed Oct. 13, 2016

    This dishwasher is less than 4 years old and the rack is rusting away. It seems like it happened overnight. I didn't notice anything and then all of a sudden the first is everywhere! The metal inside of the plastic is even disintegrating. It seems like it was rusting before the plastic coating came off. The only good thing I have to say about this dishwasher is that it is quiet. At 4 years old I don't think I should be having to replace both teams!

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    Customer ServiceSales & Marketing

    Reviewed Oct. 11, 2016

    After a year and a half the dishwasher stopped draining. A $231 service call removed the three corn kernels and one watermelon seed that caused. "See it all the time" says the happy repairman. Another good example of why not to trust GE. Mrs. G's sales and service complicit in the deceit.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2016

    Purchased a GE 650 dishwasher which we quickly discovered has terrible racking for North American dishware. Also the control panel is overly complicated yet limited to use (always flashes settings even when not in use). Once you figure out how to load dishes into the very tight/ narrow tines they fall over and chip/break. When investigating the dishwashers by GE made in China/Taiwan etc all have same issue. The ones made in USA by GE have wider and longer tines. We have had MANY dishwashers over the 40 years and NEVER had one as bad as this.

    When calling GE customer service the senior rep was not willing to offer any customer satisfaction as nothing technically was wrong. At one point she stated we had made the purchase so live with it even though it was the wrong choice. We offered to pay for any cost difference, etc. When questioned about GE's interest in customer satisfaction she stated that was not a warranty issue. She was not concerned about a satisfied customer. With that, we will not be purchasing another GE product or its affiliates. What a waste of money.

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    Reviewed Oct. 11, 2016

    GE dishwasher caught fire - not part of recall. I arrived home for lunch to find smoke alarm going off and kitchen hot and hazy. Determined it was dishwasher and opened to thick black smoke pouring out. Heat so extreme cups/dishes and racks and spinning thing on bottom had melted and adhered to elements, each other and bottom. Parts of the dishwasher itself are warped (steel!). Granite countertops too hot to touch and wood cabinetry surrounding it darkened. Don't know the extent of that damage yet. Thank GOD I came home for lunch- I normally do not. I truly believe our house would have been on fire.

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    Reviewed Oct. 11, 2016

    We bought all GE Profile appliances for our kitchen when we bought our home in 2013. Since then every appliance has had issues and have replaced parts on. The biggest disappointment was the dishwasher. It doesn't clean since day one. We bought extended warranty and had numerous service calls since we bought it through ABT appliances. Not to mention the dishwasher alone was $1000. We literally have to wash the dishes with hands because this dishwasher is only for show in our kitchen. I called GE consumer relation and they tried selling me another one with a discount for $950. What a joke. Will never recommend or buy GE products.

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    Verified purchase

    Reviewed Oct. 8, 2016

    Two years less three weeks after we started using the dishwasher in our new home the plastic at the top of the door where all the buttons are cracked. So far it hasn't interfered with the way it's working, but we're on alert that it might not be too long. I've owned dishwashers before, one for 32 years, one for 9 years. There is no acceptable reason for there to be a crack in less than 2 years. This, coupled with a refrigerator that had a broken drawer in 13 months, I will NEVER buy another GE product again!

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    Reviewed Oct. 3, 2016

    18" Dishwasher Model GSM1860VSS - Cleans terrifically but I have a problem with either a leak or steam which is running the front of my dishwasher and marking it. It seems to be leaking from the black panel across the top. If I check inside behind the black panel I can see marks where water has been running. Please let me know how to fix this. The dishwasher was bought in 2015 and have the receipt from Home Depot. Thanks.

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    Reliability

    Reviewed Sept. 9, 2016

    We purchased a new home in 2014 with all new GE appliances. The dishwasher has never cleaned the dishes. I have to wash the dishes before I load them in the dishwasher. I might as well use the dishwasher as a drying rack. We had a service person come out before the warranty expired. We have used all of the proper cleaning recommendations and setting per the service person. Not even 2 years later, the dishwasher started leaking and ruining our hardwoods. The dishwasher was quiet but then started making a horrible noise and a burning smell emanated when door was opened. Unfortunately all of our kitchen appliances are GE. If we replace any of the appliances, they will not be GE. I will also be getting in touch with the builder of our home to let them know that GE appliances are not reliable. GE needs to recall this dishwasher.

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    Customer Service

    Reviewed July 16, 2016

    I was given a delivery window of 10-2 on a Saturday. It was the very same day I had a friend going back to NY for a stem cell transplant so we were all going to beach one last time and then dinner. Two o' clock came and went no call, no delivery. It took 2 hours to find out what happen. The truck broke down but no one from dispatcher or the two drivers/delivery people bother to call to show courtesy. This company along with Home Depot have zero customer service standards. Start shopping at Lowe's.

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    Customer Service

    Reviewed July 12, 2016

    We recently purchased three GE Profile stainless steel appliances for our new home. The total was somewhere around $3500. Within two weeks our $1000 dishwasher would not work. It took FOUR service calls and THREE weeks for it to finally be repaired. Now our $2000 oven (traditional/convection) has stopped working and the oven light will not go off without us tripping the breaker. Service tech not available for 5 days. I am expecting the new micro to go out any day now. All of these appliances are less than two months old. We had GE builder grade appliances in our previous home that are still running strong after 16 years. That is the reason we went with GE again. However, after the above mentioned issues with our new GE appliances, I encourage anybody who reads this to NEVER, EVER BUY ANY GE PRODUCTS AGAIN.

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    Customer ServiceStaff

    Reviewed June 21, 2016

    I purchased all GE Profile & Café appliances when we remodeled our kitchen in 2012. The DW has never cleaned well. I have contacted GE through email several times and now I have to handwash all of the silverware and re-wash most of the dishes. At times, glasses and silverware come out worse than when they went in. We have checked the water temp, pipe size. We use recommended detergent and finish rinse. We had a service call from a reputable appliance repair person, we purchased the recommended citric acid and performed the recommended protocol. This thing stinks! GE recommended another service call. I had a 20+ year old KitchenAid prior to this and it worked like a champ! Never an issue. I am ready to toss it out and buy something else (but it won't match!). Any suggestions?!!

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    Customer ServiceInstallation & SetupPrice

    Reviewed May 31, 2016

    Purchased the Maytag MDB7749SBM stainless steel dishwasher in December 2013. The dishwasher and install totaled $700, which for that price and with Maytag's past reputation, I wrongly assumed that the dishwasher would last a long time. In May 2016, slightly over 2 years, the dishwasher started having issues with the control panel. The control lock would randomly activate. I would have to reset the circuit breaker daily, leaving it off for around 10 minutes. Even with trying to go through all the steps to resolve the issue, resetting it from the circuit breaker, sequence on the control panel, the dishwasher wouldn't work. I called Maytag and after 40 minutes on hold, they finally answered. They wanted $89 for a service call and for the $143 part, plus labor. Might as well just replace it with another brand like GE, or Samsung.

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    Reviewed April 27, 2016

    My 4-month old dishwasher started to leak so I called GE to repair since it is still under warranty. Technician said there was a superfluous piece on the gasket which he removed. Dishwasher was fine for about 2 cycles when it started to leak again. As GE do not have a weekend service I had to take a second half day off work. Different technician said the gasket was not pushed in correctly and I should check it each time before running it. Shouldn't this be part of the design - a gasket that stays put?! Ran the dishwasher. Water all over the floor. The new floor that is getting ruined by this clearly faulty appliance.

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    Coverage

    Reviewed April 8, 2016

    My purpose is to inform the public that GE will not stand by their stainless steel dishwasher appliance on rust. In less than 10 months the outside of our door has rust spots. I used only soap and water and cloth to clean as door does not get dirty and our water in Hawaii is safe and drinkable. Does not require water filters. GE CS said, "We will only cover for 30 days after purchase," and cleaning products used and most likely our water type caused this issue.

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    CoverageStaff

    Reviewed March 25, 2016

    My GE Profile dishwasher is now 4 years old and I've put up with it not cleaning well. For the last 3 years, I get a cloudy gray film over the dishes and finally figured out what is happening!! There is a gray rubber/plastic border around the bottom screen piece that has all the holes in it and covers most of the bottom of the dishwasher. I gently scraped with my finger and lo and behold it's like gray putty!! So, the whole border of this gray rubber/plastic is disintegrating!!

    I had a 4 year warranty from Sears and they sent out a repairman. He is just going to order that whole screen part and replace it. He scraped the rubber and it came off for him too!! He said he never saw that before. He said it is probably the fault of my detergent which comes from health food stores and NOT the Cascade that they promote. Anyway, now I know where the gray film is coming from... We've probably been consuming this for 4 years, a little at a time (NOT GOOD)!!! I'm not thrilled with Cascade either!! Probably my LAST GE product to buy!!

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    Reviewed March 18, 2016

    Almost 2 years ago and right from the start this dishwasher did not clean. Numerous times they had people come out and supposedly fixed it. I've had different suggestions as to what to do.

    1. Turn on the hot water tap and make sure it's hot.
    2. Use various different cleaning solutions on top of the dishwasher soap.
    3. Use loose detergent.

    4. Throw at the bottom of the washer.

    One of the arms keeps falling down. And the last time I was told I could return it and get a deal on a better machine. I am now left with hand washing every item that goes into it unless I want gritty glasses, dishes and silverware. I bought this at Home Depot. I will never buy any products such as this from them nor will I ever buy another GE product.

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    Customer Service

    Reviewed March 17, 2016

    It's been more than 2 months that GE repair has been TRYING to repair my 4 month old dishwasher. 4 service calls, 3 wrongly ordered parts, GE blaming repair company, and repair CO. blaming GE. The repair company on their 4th visit told me wrong part again and that they refuse to come out anymore. They lost enough money already. When talking with GE consumer Dept. promises of a call back by a manager has been non existent, now they won't even return my call. I have a 5yr extended warranty on the dishwasher and I can't seem to get anywhere with the factory warranty. GE by far the most unprofessional company I have ever dealt with. They were happy to take my money for 4 top of the line appliances, after that you're non existent to them. It's a shame that legal counsel is what seems my only avenue. Will never consider buying GE products ever again.

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    Customer ServiceReliability

    Reviewed March 11, 2016

    Purchased a General Electric Dishwasher from Home Depot first and after 5 delivery attempts they broke my counter top and my cabinet and delivered to my home 5 broken or defective dishwashers. And after 9 weeks of bad delivery attempts I cancelled the order. Called Rosner's on a Wednesday and they delivered the dishwasher installed on Saturday of the same week. Within 3 weeks of the purchase I discovered the soap was being released just before the drying cycle and called for service or return as this was a brand new dishwasher. They elected to service the machine and I was instructed to call their service provider which by the way will only service my area on Tuesdays, this was a Wednesday that I called.

    The following Tuesday I was scheduled to fly out of town and asked if they could come before 1 PM, they said yes. So when they called at 12:30 and said they'd be here at 1:30-2 I had to cancel the appointment and reschedule, and now I have had no dishwasher for 3 weeks and needed to call back for the the following Tuesday. I have had the dishwasher by the time they serviced it for 8 weeks. They told me nothing was wrong with the machine, but they would order a new soap container. And when I said the dishes are soaking wet even with the heated dry cycle they told me that was as dry as they would get, so I have a dishwasher that doesn't wash or dry my dishes!

    They further explained that dishwashers were starting house fires so the drying cycle isn't as hot, not even a spot of steam comes out of mine. If I open it right after the cycle is complete, NO HEAT at all!!! The thing is extremely quiet. In fact I have to be sure everyone is really quiet to make sure it is running but, it doesn't wash or dry the dishes, it just runs quietly. This is what $653.94 and a $104.94 delivery charge will buy you. Total of $758.88, purchased 1/27/16.

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    Customer Service

    Reviewed March 3, 2016

    Purchased this dishwasher March of 2015. We have had at least five service calls because it does not clean the dishes. Glasses with just water in them when they went in the dishwasher come out dirtier than they went in. Residue is worse on the glasses, but other dishes are not getting completely cleaned. Forget it if something is stuck on, if you don't prewash, you are washing them again. GE has replaced numerous pieces, blamed our water was too hard until they found out we had a water softener and water system and then blamed that instead. We have changed soaps (five different brands), tried every setting in multiple ways, turned off the water system and just had the water softener run, turned everything off and nothing improves the quality of the clean.

    GE has even refused to pay the service technicians that they "GE" sent out to repair the dishwasher. Now we can't get anyone to come look at it because they are afraid they won't get paid. We have had three dishwashers prior to this one and have never had an issue with the dishes coming clean. We have maintained that there is not enough water pressure to rinse the dishes, but they are adamant this is not the case. Regardless, the dishes are still not coming clean. All we want is for it to be fixed, replaced or our money refunded. GE customer service is terrible.

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    Reviewed March 2, 2016

    We built a new home and selected the GE appliances including dishwasher, fridge and microwave thinking they were good brand. NOT. Fridge fan replaced twice, dishwasher 6 issues already, replace seals twice, entire door changed, no water, not working inside, internal latch won't release the soap and now, no water again. Just waiting for the microwave to stop working. Their appliance are terrible, built with poor quality and all are lemons. I'm calling tomorrow to get my dishwasher replaced after 6 repairs in a year. I would not recommend to anyone to purchase GE appliance, worst ever. Now, I'm worried they will say I'm out of warranty since it's now past the 1-year, but the problems under warranty have never been fixed. One fix causes another. I have documents to show my purchase in my new homeowner file.

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    Customer ServiceInstallation & SetupCoverage

    Reviewed Feb. 25, 2016

    I have had a very poor experience with GE. A long list of telling me my product was covered, sending me a replacement top rack for free because it was covered (rack was rusted and prong fell off just over a year), telling me it was easy to replace and didn't send a tech because it was easy (and she was going to at no charge), then when I received the rack and determined it was not easy to install, called and they said it would be a charge for technician and will not help me over the phone. They said to watch YouTube videos on how to replace it and those videos are not of my model.

    Nothing in their manual about how to replace this rack. Very frustrating and I will not buy GE again. They sell their products, but do not help you maintain it without a $90 service fee just to look at it. They should put information in their manuals if they are going to sell products that rust and do not hold up. This was a builder installation and I do not have an order number. We bought the house in September of 2013.

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    Customer Service

    Reviewed Feb. 24, 2016

    It cleans well if you can keep the door tightly closed as the latch is horrible. Barely closes with plastic latch and can come open on its own or by a 15-month-old who pulls on the handle. No lock on it while cleaning. Nice looking. Called for service to fix the latch and the only thing he could do was pull it out so it is sticking out from the cabinets and top. After starting the wash cycle, you have to push the door closed and hold until it starts running or it will beep and stop. Model GDT580SMF5ES.

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    Reviewed Feb. 24, 2016

    Cleans ok but not sure if it's detergent or dishwasher but never seems to get all dishes completely clean. It may leave a ring in my tea cup so sometimes I'll have to clean it slightly to make sure it comes off. Basic settings on mine, nothing special. Good for plates and some Pyrex cookware but it would be nice if I could put larger pots in it. Very basic white in color but it is over 10 years old.

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    Installation & SetupPunctuality & Speed

    Reviewed Feb. 24, 2016

    This washer was easy to install myself, and has worked perfectly. Stainless steel insides. Very happy. You put a pod in, turn it on, cleans great. We do not even have to use heating element. Dishes dry quickly on their own. 24-inch wide. Bought to fit the new kitchen cabinets. Nice brushed stainless outside. Cleans easy with towel and hot water. Silverware container picks up to take to storage areas. No problems at all.

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    Reviewed Feb. 24, 2016

    My dishes always come out clean & the glassware always sparkles. I can use normal, heavy or light cycles. I can use heat to dry the dishes or turn that feature off & let them dry themselves. I think it's just a normal size. It's white & matches my other appliances. This is the first GE Brand that I've ever had. I've had KitchenAid & Frigidaire models in the past and this one is as good as the others were.

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    Reviewed Feb. 24, 2016

    It's been a decent dishwasher. Usually residue left on something. Even with rinsing. And we've tried all brands of detergent. Rinse, China, speed cycle, normal, pots/pans and anti-bacteria cycles. 9 hour delay and extra hot wash and heat dry settings. It works for our family. A load every 2 days or so. It's almond/bone colour. The hoses are flimsy. They seem like they could leak at any moment. Not sure I'd buy another GE.

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    Ease of Use

    Reviewed Feb. 24, 2016

    Does not clean in corners and dried plant matter is not usually cleared off anywhere. Many choices on this model and I have used them all at one time or the other. External is standard but the internal is a bit cramped with little room for top shelf large items. Configuration is not very suitable for the odd items and there is not a lot of flexibility of use. For such a top of the line (Profile) I would have expected more.

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    Coverage

    Reviewed Feb. 24, 2016

    GE Stainless steel dishwasher rust inside. It's more show than function. Size is great. GE stated in writing that this is normal for GE stainless steel appliances as GE stainless steel is not real stainless steel. Rust is not covered by GE warranty!

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    Reviewed Feb. 24, 2016

    Of course, I rinse my dishes, but I've had few incidences of dishes coming out dirty. Hot start, start (long wash), short wash, rinse only and plate warmer. The interior is set up well with a good variety of spaces. I would say it's a normal-sized household dishwasher, not compact, with approximately a 24" width, 24" depth and height. White with gray lettering; four buttons and one dial. Simple design that is easy to understand and operate. The run-time of this dishwasher is quite long, and it is very loud.

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    Reviewed Feb. 24, 2016

    It is about six years old, great dishwasher. The bad part is the new detergent! GE profile, pre-rinse, preheat water, everything, including enough water. Hold everything, unfortunately, now aluminum must be hand washed. Good looking, curved front. It's great, I shudder to think what the new low water usage ones will be like. I HATE my new low water usage washing machine. I HATE the reformulated dishwasher detergent, can be used on anything aluminum, now I use lots more water hand washing all aluminum items!!!

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    Reviewed Feb. 24, 2016

    This machine washes glasses sparkling clean with the use of a rinse additive. I like the fact that it has a top, middle and bottom spray blade; it has a moveable silverware bucket; it is very quiet; it provides that you can wash the upper level separate from the lower level. It seems to make use of the maximum amount of space inside. The appearance is sleek and modern. During the first few washes there is a distinct "heated rubber" smell that emits from the machine; however, this should dissipate completely by the fourth, fifth or sixth wash.

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    Coverage

    Reviewed Feb. 24, 2016

    Needing some type of warning to indicate a clog or break down. Cycle: Pots & pans; heavy wash; normal wash; light wash; hot start; high temp. wash; heated dry; energy saver; cycle on: plate warmer; start delay (hrs) off, 10, 9, 8, 7, 6, 5, 4, 3, 2, 1; Hot start plate; Pots & pans start; heavy/normal; high wash; heated dry off-rinse only. The color fits my kitchen arrangement. Needs to have a better warranty coverage. Needs a longer warranty on the basic coverage. Do away with extended coverage. Offer all parts and full labor for a longer time.

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    Installation & Setup

    Reviewed Feb. 24, 2016

    Excellent. The dishwasher cleans dirty dishes and dries them as I expect. We use all the features periodically, usually the "RINSE & Normal" wash daily. We rarely use the "China" setting, but we do use the pots and pans and hygienic features as well. We also occasionally use the delayed start feature. Our dishwasher is a decent size four our family for daily use and for large get-togethers. Our house came with a WHITE dishwasher, which we're not totally fond of as a personal preference, BUT, its LOOK and design are fine by our standards. We have had a problem with the door catching on the screw that holds the dishwasher in the cabinet. Seems like a simple fix, but it hasn't been. I'd like to see that problem go away for any dishwasher installation.

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    Customer Service

    Reviewed Feb. 24, 2016

    My GE dishwasher is 30 years old and has never had a service call. It has a built-in food grinder and my dishes almost always come out spotless. Standard size, upper rack, removable utensil basket. Almond with a dark faux instrument panel with rotary dial. It was a builders model. Works like a charm but very noisy. Even though I'm a small family I've tried to use it consistently to keep the seals lubricated. It has stayed really clean inside with just using the dishwasher detergent. Unit does have some kind of preheat Electrical for the dish water temperature. The new ones don't work so well so I'm afraid to replace it.

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    Reviewed Feb. 24, 2016

    The little "trap door" which releases soap stopped opening when the GE top-of-the-line Profile dishwasher was one week past its warranty. Because of the design, all kinds of "crud" collects under the hinged door, meaning there is ALWAYS an odor unless we get down, hands and knees, to scrub it out. Features are fine -- as long as they work. Having a dishwasher that doesn't even dispense soap and cleanser isn't worth much, limiting us to the automatic feed with shine liquid.

    Stainless steel outside is impossible to keep clean. There are streaks and blotches within minutes of polishing with Sheela Shine. Suspect it has something to do with the humidity where we live, but it shouldn't happen. I find it strange that GE is perpetually sending me warranty extension offers for my refrigerator (which never fails), but nary an offer for the dishwasher or microwave/convection oven in the Profile line which have each needed repairs twice in the three years since purchase.

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    Price

    Reviewed Feb. 24, 2016

    It is very quiet and does an excellent job cleaning. I really like the new slate finish on the front panel. It has a stainless effect but does not show marks as well as SS and is very easy to clean. Great design, the top rack is adjustable and the use of internal space was well thought out. Very simple / uncluttered and I like the control mounted on the top door feature. Don't recall the model number. The washer was in the $650 price range which is sort of in the middle but has a SS tub. In my opinion the performance and features are no less than more expensive brands / models.

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    Reviewed Feb. 24, 2016

    Sometimes there are dishwashing detergent (powder) left on the dishes. Nothing extra, very basic, it has regular or pot scrubber cycles, air dry or heat dry, a slot for dry rinse liquid, detergent slot, short wash cycle, upper rack, lower rack and flatware basket. Came with the house purchased 17+ years ago. White body with black upper control panel the entire width of the dishwasher. It is still in very good condition, but then I take care of everything, always rinse everything before placing them in the dishwasher. Never needed service yet.

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    Reviewed Feb. 24, 2016

    Absolutely silent! Several features and cycles such as crystal, normal, pots and pans and drying options such as air dry or heat dry. Standard size dishwasher. The key is in the loader. Stainless steel with no handle or anything plastic. Flush. Stainless interior as well. It did have a food disposal but to avoid smells since we start the dishwasher only twice a week, we rinsed off our dishes. Another important element we learned from the previous dishwasher is to use the heat dry if you want your load to be dry with as little puddles of water as possible.

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    Installation & Setup

    Reviewed Feb. 24, 2016

    Not a very good job at cleaning, plus takes over two hours to run. It has a steam function, to help clean grease off of dishes, and should be used for simple cleaning too. Although the instructions state it can hold settings of 8, we have never been able to use more than 4 before it is packed. The utensil holders are almost useless. It has nice lighting for controls and a clean front. The installations instructions are not very good. They also did not include an elbow to connect to the water supply, which the hardware store manager said is standard connection, so GE just wanted to save $4.00 and piss off the customers instead.

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    Reviewed Feb. 24, 2016

    It came with the house that I purchased 21 years ago and although not fancy and not energy efficient and certainly not the most effective at cleaning, it is a workhorse that has hung in there. Lots of dial choices and not sure they really do anything different. I generally wash by hand and use the dishwasher racks to drip dry. It holds my dishes. If I have holiday company, generally have to run two loads; I have lots of people and do extensive serving dishes. Like me it looks its age, it is sleek and black (like the oven). The dishwasher was not new when I purchased the house.

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    Verified purchase

    Reviewed Feb. 20, 2016

    GLDT696 series dishwasher - I have put up with my GE appliances and their problems for years, but now I will throw in the towel. Our Contractor appliances were replaced 5 years ago when remodeling the kitchen. Ten years of no problems with cheap stuff replaced with Stainless Steel GE ovens, fridge, microwave and dishwasher. I will only mention the dishwasher in this posting. Bottom line... Wish I went with another manufacturer. The washer has a gasket that loves to fall out of place creating leaks or floods. The pump has failed after the one year warranty. The control board has been replaced twice and today it looks like there will be a third one. That is if I am stupid enough to hold on to this piece of junk. If I buy another manufacturer's steel front dishwasher it will not "match" the other appliances. At this point I don't care. Unlikely to ever buy a GE appliance again.

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    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed Feb. 8, 2016

    GDF520PGD088 - Never again GE. If you just invested some money in your R and D for the products you sell, maybe I would not be calling you all the time to fix what was broken to begin with. So to sum you up, 600.00 purchase, the day it was deliver and installed, another 200.00 and it still will not work properly??? I found out that there were 2 recalls on this product while sitting in the warehouse for sale, I guess I was lucky. 6 service calls later, still does not work properly and you want continue to charge me service calls for this disastrous dishwasher of 3 years. No I am done and I will share this horrible experience with everyone I know. Buyer of GE product, please beware. Quick to take your money yet irresponsible in standing behind their products.

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    Installation & SetupPrice

    Reviewed Jan. 31, 2016

    Cost of washer $749.95 plus 4-yr warranty, install and hoses, $273 equals $1,023 for this GE stainless interior tall tub dishwasher GLD8700N20BB that only lasted 6 years and 4 months. It won't run, won't fill with water, nothing. Six years. Time to buy again. My advice, buy a cheap one and replace it every 36 months and forget the extended warranty. Installed: Sept. 2009. Dead: Jan. 2016. This was a replacement to an LG dishwasher that completely flooded my kitchen and caused a total tear out of my kitchen, and my homeowners insurance took LG to court. That LG cost $42,000 for a new kitchen and months of contractors and work. Washing dishes by hand is looking better every day... Think about it.

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    Verified purchase
    Staff

    Reviewed Jan. 27, 2016

    Dishes on top shelf do not get clean, and Power Dry does not dry dishes. Technicians say nothing is wrong with the unit and customer service was a nightmare.

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    Reviewed Jan. 24, 2016

    We moved into our home just over a year ago. We replaced all of the kitchen appliances; refrigerator, stove, microwave, and dishwasher with GE slate gray appliances. This was in November, 2014. On New Year's eve (2016), the dishwasher flooded the kitchen. I removed the kick panel and saw water pouring from the pump. After the holiday, we finally got in touch with the appliance repair shop who handles GE warranty work in our area.

    They contacted GE on our behalf to see if GE would stand behind a product that was just over 1 month out of warranty. Bear in mind, this wasn't something simple like an indicator light burning out, this failure was catastrophic. GE basically told them (and us) to pound sand. We are a 2 person family. The dishwasher was used maybe twice a week during the year we've owned it. Amazing quality! Now I'm looking forward to watching the rest of this stuff fall apart. It looks like the life span of the product and the warranty period are the same. How handy for GE. They must not have to depend on repeat business or take these negative reviews seriously.

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    Verified purchase
    Staff

    Reviewed Jan. 23, 2016

    I've had this dishwasher for about 3 1/2 years now, and never have I been so dissatisfied with a product. I gave a review then, was contacted by a GE rep, followed their guidelines, even had a GE rep come out and review the problems. We changed our hot water temp, when we did dishes (not during clothes washing), checked to make sure the blades are not hindered, changed soap to Finish Gel (works best), added rinse aid. There is just not enough water to rinse off the dishes. Period. I do not add more heat/dry, and use Sanitize and Steam 99% of the time.

    What happens is the food sticks to the dishes and melds into them, causing permanent discoloration. This is no pot scrubber. It does no scrubbing! I have to wash my pots every time after I "clean" them in the dishwasher even if I pre-scrub them clean before washing! Sometimes the food from other dishes or the soap dumps onto the "clean" pot and makes it dirty! There should be a lawsuit against this company for this product. It's horrible! BUYER BEWARE! This rating should really be a 0 (zero)! Sorry I am not submitting proof of purchase from that time. We remodeled our kitchen in 2012.

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    Reviewed Jan. 12, 2016

    I bought this replacement dishwasher based on its energy efficiency rating and recommendation of the salesman. Worst dishwasher I have ever had by far (in 27 years)! Salesman didn't know it doesn't have a water heater. It worked so poorly I had a company repairman to look at the dishwasher within a week of delivery. He recommended we run the sink water until boiling before turning it on, always use normal power, steam and boost settings. The cutlery is still often dirty - you have to scrub all food off the cutlery and rinse until clean before putting it into the dishwasher. A year later, the dishwasher is not nearly as quiet and a cycle takes 4 hours. Because of the design, this machine loads quite a bit less than my old dishwasher. Overall, I am sure this dishwasher uses way more energy and I use more cycles per week. I wouldn't take this dishwasher if they were giving them away for free!

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    Reviewed Jan. 8, 2016

    GE Quiet Power 3. I overall like the dishwasher. It does a good job of washing the dishes, but not a great job. They need prewashed if very dirty. The soap dispenser often cakes if using powder. It is quiet. Cannot tell how much time is left on cycle.

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    Reviewed Jan. 8, 2016

    It's an older Hotpoint, and the layout is fairly roomy for a dishwasher of its size. The last apartment I was in had a comparably sized dishwasher that had too many shelving elements that got in the way of being able to just shove some dishes in there. I've discovered with this dishwasher I need to stick to powdered detergent because the Hotpoint doesn't fully dissolve tablets. It does a fine job overall, though.

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    Customer Service

    Reviewed Jan. 8, 2016

    This dishwasher was brand new in our new house. It didn't work right from day one. GE service came out 3 times to repair. The first 2 times the GE tech was here all of 5-10 minutes and didn't repair it either. The 3rd time the tech actually pulled out the dishwasher and found the problem and fixed it. Their customer service was terrible.

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    Price

    Reviewed Jan. 8, 2016

    The unit has mostly worked great, and has had only 2-3 service appointments over the last 8 years. However, the trays inside are rusting out and breaking, and cost hundreds to replace. Not so happy about that. This is a GE Profile Stainless Steel front, front controls.

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    Customer Service

    Reviewed Jan. 8, 2016

    The dishwasher is very quiet. You hardly hear it when running. The control buttons are on the top of the door (under the counter overhang) so you won't accidentally start it up by leaning against it. Plenty of room inside and there are little "bins" (don't know what to call them) for silverware with separate holes for each piece so they are not just laying against each other. The bins are removable though if you don't want to use them. There are also different sizes so you can use what size you want.

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    Ease of Use

    Reviewed Jan. 8, 2016

    Model GLD5660V00SS - seems to be an entry-level dishwasher compared to others I have used/had in the past. It is rather small inside - usually have to run it every day or every other day for just two of us. It is plastic inside and the wheels have already come off a couple of times even though I've only been using it since July. Having said that, it does a decent job cleaning and is easy to load. The outside with the stainless panel is attractive and the controls are easy to use. It has a large, removable silverware bin that keeps silverware from nesting. However, the holes are not large enough for the knives to fit in properly. The tops are removable, so I can just put them in another section.

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    Reliability

    Reviewed Jan. 8, 2016

    I bought my GE Profile (black in color) PC36310 model no.(?) in June 2004. I bought it on the basis of recommendations/overall score by Consumer Reports Magazine. It is everything that Consumer Reports said it is. It has been used on average 3-5 times a week (sometimes more often) since June 2004, and has always been reliable. It is also excellent with water (a MAJOR consideration when you live in the desert!) and with electrical usage. I highly recommend whatever its newer, current model is.

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    Reviewed Jan. 8, 2016

    I've had an overall good experience with the dishwasher although sometimes I feel that you have to do too much prewashing and the dish wash cycle takes a really long time.

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    Reviewed Jan. 8, 2016

    GE Profile dishwasher washes dishes, pots, and cutlery well. Nice capacity. Also has an antibacterial cycle which is handy when someone is sick. Doesn't have a grinder in the drain (which my KitchenAid had) so I rinse everything before I put it in the GE dishwasher.

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    Reviewed Jan. 8, 2016

    Doesn't clean well unless you actually clean them first... More than just rinsing off... The side utensil holder broke off after just months of using. Awful machine.

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    Staff

    Reviewed Jan. 8, 2016

    We have a lower end GE stainless steel model that came with the purchase of our new build home. The washer is just average and does not have a huge capacity. For only 2 people in the house it gets the job done in general.

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    Reviewed Jan. 8, 2016

    Installed by builder of home. Mid level SS model, very quiet. Does not dry dishes completely. LED lights on control panel remain on indicating cycle even when finished.

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    Reviewed Jan. 8, 2016

    This dishwasher was provided in our new manufactured home. It is the cheapest and loudest dishwasher I have ever had. But to be fair, I didn't pick it out. My friend just bought a new Bosch dishwasher and returned it because it didn't come with a heating element! Make sure (with the new energy saver models) that it comes with a heating element! Spots all over her glasses!

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    Reviewed Jan. 8, 2016

    Looks great after 7 years, still works good. Could use larger drawers and the soap dispenser hasn't opened a few times. After 5 years of use we've had to rerun the to clean the dishes.

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    Price

    Reviewed Jan. 7, 2016

    I recently purchased an Adora dishwasher from Home Depot. The price was enough to suggest that it should be a good dishwasher, but it's the worst dishwasher I've ever owned. It does not clean dishes and it takes two hours to do it.

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    Installation & SetupStaff

    Reviewed Dec. 31, 2015

    We went to Home Depot to purchase a Whirlpool dishwasher. The sales person convinced us to buy a GE instead, stating Whirlpools rusted out quickly. GE was supposedly a superior brand. We purchased the GE GDF520PG. The product came well packaged, so no damage was noticed. The installation manual was almost useless. First off, they put the unpackaging instructions in the middle of the manual. Hmm... seems to me this would be the first thing in the manual. After taking it out of the box, we noticed the elbow connection for the intake water was not included. Seriously? Off to the hardware store to buy the $4.40 elbow, which the store manager said was standard in dishwashers so no reason not to include it! So to start off, GE decides to piss off customers by saving themselves $4.40.

    To make matters worse, they didn't even supply the .50 cent wire nuts. Incredible! The instructions were not that clear on how to install the dishwasher, but having installed a few in the past I was able to get it done. When I tipped the washer to hook up the elbow, a bunch of water ran out of it. Seriously? Perhaps they run it in the factory before they box it up to see if it works, but living in MN, where it freezes 6 months out of the year, you'd think they'd be smart enough to drain the water out first in case the water would freeze, and damage the washer, let alone piss the customer off AGAIN with water spilling out all over the floor!

    The attachment brackets to connect the washer to the bottom of the overhead counter did not fit at all, and had to wrestle with that for about another 20 minutes. After running the washer for a trial run, a horrible odor came out of it. We left the door open to let it escape. The first time we ran it to clean dishes, it did not do a good job, and crud was left on the dishes. We will use the steam option next time to see if it helps. Forget about using the silverware separation attachments, the forks will not fit in them tines down, as recommended in the instructions. Just lift the brackets up and stack the utensils in them instead, as what a waste of time it is to try to get the utensils in and out! Finally, over 2 hours to wash dishes... Seriously??? Summary: Poor design, poor operation, poor execution. No wonder people don't buy American anymore!

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    Customer Service

    Reviewed Dec. 18, 2015

    Our GE dishwasher cost $1,000. Reasons for not buying GE. 1. DOES NOT CLEAN DISHES. 2. Latch doesn't catch. 3. Rubber strip comes out. 4. GE "customer service" is useless. 5. Interior valve broke. Everyone w/ this model has same problems.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 17, 2015

    Called in for my washing machine and got service on my dishwasher??? With a bill of $207. A scam. Please take my advice and never call GE.

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    Verified purchase
    Price

    Reviewed Dec. 15, 2015

    I purchased this GE Adora dishwasher about 3 years ago from Home Depot and it cost about $550 which I think should translate into a well made dishwasher. I only run it about twice a week so it gets low use. On inspection this month I noticed the racks were already starting to rust and that there was a tear in the door gasket. I called the 800 number for GE consumers and they told me they could order me the racks for $200 a piece and that they would send out a repairman for $139 plus the $40 part. This is more than the dishwasher cost. They also told me I should have purchased the extended warranty and that this particular dishwasher has only a one year warranty. What happened to GE? My family has GE refrigerators for years without an issue and my dishwasher is already exhibiting problems after 3 years.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2015

    Unfortunately, the GE dishwasher came standard in the new townhouse I bought. It is horrible! Within the first year it smelled like sulfur every time I turned it on. I tried cleaning it from top to bottom, but there is always grime after running it and a film on the dishes. I've had dishwashers all my life and never experienced such a shoddy piece of **. I had many brands of dishwashers over the years, except for GE, and I don't remember having to take it apart and clean it once a week. If I don't clean it once a week it stinks!!! I couldn't stand the smell and finally called the GE repair expert. He knew less about the dishwasher than my cat. I could have purchased a new dishwasher for what I paid for the service call. And he talked to me like I was an idiot. DO NOT BUY A GE DISHWASHER or use their service. I wish I could give it minus 5 stars.

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    Price

    Reviewed Dec. 3, 2015

    We had a new GE Monogram dishwasher installed September 2014, a little over a year. We had a hose leak and it cost us $229.00. I do not recommend this product.

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    Verified purchase

    Reviewed Nov. 26, 2015

    I purchased a GE Profile dishwasher in June 2015. It was delivered dented.19 July it was replaced. The dishwasher worked for 3 months. Then it stopped working and the display panel had a LEAK DETECTED, DO NOT USE, notification. We contacted GE who could not find a GE repair technician to come and repair it in the entire BAY AREA. The dishwasher was bought at SEARS who refuses to take any responsibility.

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    Reviewed Nov. 23, 2015

    If you plan to use your dishes for food or drink or if your pets eat food from bowls, don't buy a GE dishwasher if you expect items to get clean. Seems entirely incapable of producing grit-free 'clean' dishes. Is particularly noticeable on the glasses. And I clean the filters all the time (manual recommends periodically) and I am taking a break from cleaning said filters to tell the world that GE Dishwashers are junk.

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    Customer ServiceStaff

    Reviewed Nov. 20, 2015

    Hello to all reading this and considering purchasing a GE dishwasher or other appliance from them. Last June 27th we bought a new home which came with all GE appliances. In fact I have 2 of these dishwashers. Once in the basement (just for low usage) and another one in the kitchen. The first day the dishwasher in the kitchen did not work and they came out and replaced it. I have had 3 other service calls on this thing and now it does not clean.

    Six days before Thanksgiving. I called and the lady told me no service until November 30th is available. It does not work, the first time they came out it was for a leak, second time the pump was not working and the dishwasher was not draining and now it is not cleaning. It was almost as it was my fault. It is a dishwasher - you put the dishes in and then turn it on and they should come out clean. I should not have to rinse or do anything special to make it work. We spent over 1500 dollars on each of these dishwashers and now one if not working. I did not do anything other than turn it on and expect that it should clean.

    I was told that they would sell me another dishwasher at a discount. DO YOU REALLY THINK THAT I WOULD EVEN CONSIDER ANOTHER ONE?! A real company should replace this POS and give me another one for free and it has been 15 months and I have had 2 of them in my kitchen. I can tell you if you plan on purchasing look at KitchenAid they run forever without any problems. They also did a fantastic job of support (I had it for 6 years in one house with one repair, second house they never needed to come).

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    Punctuality & Speed

    Reviewed Nov. 15, 2015

    Microwave fan just stopped working. Dishwasher wont dry dishes. Also, cloudy water drooling down door when you open it. If you set it on heavy or normal, it runs forever. This is horrible for a year old product. They were acting up before then. Busy schedule kept us from reacting. Looks brand new, works like it's 20 years old. Help.

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    Punctuality & Speed

    Reviewed Nov. 14, 2015

    We bought a GE dishwasher a little over 3 years ago. In the last week of September we awoke to the smell of hot or melted plastic. We found the source to be the dishwasher. I had loaded and started it before going to bed the night before. The counter-top above the dishwasher was stove top hot and upon opening the dishwasher found that a cutting board that we have had for many years and have always put in the dishwasher had melted on top of the heating coil. Dishwasher safe items on the top rack melted as well. It had been drying for at least 9 hours. After pulling the dishwasher out we saw the heat shield had melted and was crumbling. We contacted GE, sent them all the pictures and they told us it was not a safety issue. We have no doubt that if we had not woken up so early we would have had a fire in our house caused by the dishwasher.

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    Reviewed Nov. 13, 2015

    GE and this GLD5604V00WW dishwasher deserve MINUS 10 STARS. This is the single worst investment in an appliance that I have EVER made! What a waste of money and energy to have this thing. It worked properly through the 90-day warranty period and hasn't cleaned anything since. RUN, don't walk away from this purchase!

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    Installation & SetupReliability

    Reviewed Nov. 13, 2015

    I bought the GE dishwasher in the slate color, just after a colleague at work did - within a few weeks of each other. Hers has already been repaired twice and is still not working. Mine was installed last week - and did not work even one time. No water getting to it. Had the connection checked and installer confirmed the dishwasher was defective. I'm sending it back and want nothing more to do with GE products. I wish I had seen/looked for these reviews before I bought it.

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    Staff

    Reviewed Nov. 12, 2015

    Bought a new home. GE appliances came with our purchase so it was not our choice. Dishwasher leaked and ruined our wall. Service would not bring us a new dishwasher, they wanted to repair a brand new dishwasher that has multiple problems and damaged our new home. The service guy was such an ASS! I'm in my late 30's and this guy was in his 50's and he was acting like one of the "mean girls". The dirty looks he gave me! Wow. He said he fixed it, and I'm actually running it now. We will see what happens. What junk! I know its going to leak again when we put the new wall in. Especially after reading these reviews!

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    Customer ServiceInstallation & SetupCoveragePrice

    Reviewed Nov. 6, 2015

    Ahhhh me, here we go again! It's no wonder that the state of business in this country is not as solid as it could be. I purchased your GE dishwasher, Model #GDF540HSF2SS, Serial # ZA703816B, on 01/19/2014 from Lowes Home Centers, 3805 Northern Blvd., Rio Rancho, NM 87124. It was delivered and installed soon after. Soon after that, mid to late July, it began to flood our kitchen. A service call had to be made to replace the tub gaskets. Covered under initial 1 year warranty.

    Here it is the 5th of November, 2015 and now the unit does not function at all. A service diagnostics call performed today the 6th of November to ascertain its ailment to the tune of $89.00! (No, we didn't purchase the Extended Warranty. My belief has always been that the option to purchase an extended warranty is; 1) an opportunity for the company to make extra money on the sales of a product, and 2) an admission by the manufacturer that the product is probably not well made and will probably break down sometime in the near future!) I guess that future is here for this product! It almost lasted 2 YEARS!! Deplorable! The last dishwasher I had was almost 20 years old and the only service to it was to replace a water hose (which I did myself). Diagnostics proved that the electronic motherboard failed!

    In addition to the inconvenience and the $89.00, I'd be willing to bet that the replacement part for this unit will cost 1/2 of the original purchase price of $599.00! AND I WAS CORRECT; the replacement board will cost $269.00 to replace (part and labor)!!! What a rip-off! I will never purchase another GE product as long as I live! And I will go online and register my opinion and complaint about this product with the Consumer Services Bureau and any place else that I can find to vent electronically!

    Recently the Sandoval Economic Alliance attempted to lure GE to establish their Headquarters here in New Mexico. For various reasons, we did not make GEs shortlist for consideration. I am thankful that we didn't make it! Why would our state want such a crappy company embarrassing our state with their crappy products? I will be sending a copy of this complaint to them as well.

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    Customer Service

    Reviewed Oct. 29, 2015

    A year after I got my GE dishwasher at Home Depot, it warped, protruded into room out of counter. GE tech fastened it into cabinet, agreed warped, said call co. Cust. Serv. Rude, said should have called while in warranty. Offered tiny discount to buy another for $400. It's worse each day.

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    Customer ServiceInstallation & SetupStaffReliability

    Reviewed Oct. 23, 2015

    Purchased new home and bought GE Monogram package. Within 6 months dishwasher started leaking bottom of door. After five repair service calls. (That's 10 times waiting for service man or for parts to be stalled). The final repair killed the dishwasher dead and GE replaced it with a new Monogram dishwasher. I thought all was working fine but then this new dishwasher developed a leak underneath and the sensor shut it down completely. Service call made to GE and a GE service man came, only he couldn't get to the leak area because he couldn't pull the dishwasher out because the connecting water hose was being stretched so tight he said he couldn't disconnect it because he couldn't see behind the unit or the drawers to see where it was hung up. Plus he is not authorized to install or reinstall dishwashers.

    So I call GE repair and now have spoken to the most uncaring, dis concerned case manager handling my account. He tells me that this now a installation problem and that even though GE delivered the dishwasher and installed it that because these were outside venders they (GE) were not responsible for the installation and don't know if they used GE standards to install it. So because the GE service man couldn't move the dishwasher I now needed to get a plumber to disconnect the dishwasher, find out what the problem is with the installation, coordinate a service call date with GE service to then come out and put in the parts, then have a plumber back in to install the dishwasher again. GE will reimburse me up to $125 for the plumbers work and I have to submit the plumbers invoice.

    No guarantee that a leak will happen again, because the GE service man can't even run a test on the replacement parts because the dishwasher isn't hooked up to water and he can't do that because he isn't authorized by GE to install. Oh, the dishwasher's warranty ended on 10/10/2015. My service call went in three days before it was to expire so service is covered for the leak (or so I have been told). But what will breakdown next with this appliance? I bought GE's top of the line package. I bought a "MADE IN USA" appliance and I can honestly say that this GE appliance turned out to be unreliable, unrepairable and their case managers uncaring. I will never ever, ever buy another GE appliance. I will never recommend any GE appliances to anyone ever.

    My KitchenAid lasted for 26 years without a service call. When I remodeled my kitchen I purchased a Bosch dishwasher. That pleasure was 13 years old when we sold our home. We have been in this new home for 1-1/2 years and now on my second dishwasher with a future of many service calls ahead and very bad taste for GE. If this leak problem is not fixed or another problem arises, I will yank this dishwasher out and buy another brand. A reliable one and definitely not a General Electric EVER! Since this GE Monogram package was purchased at P.C. Richards they will also be notified of my displeasure and I will continue my discourse of GE forever for their lack of product truthfulness and quality, plus consumer disregard.

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    Reviewed Oct. 10, 2015

    I have two of these in my kitchen, just about 3 years old. They have NEVER dried the dishes and I have ALWAYS had to thoroughly wash the dishes because otherwise they don't get clean. One has completely quit working now.

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    Customer Service

    Reviewed Oct. 1, 2015

    We are on our second GE Profile Series 60ssf dishwasher. The first one began to leak all over the floor. The store replaced it with a new one. We have had our present one about ten months. The first several months it did great and we loved it. The last two months we have noticed the dishwasher not drying our dishes. We have talked with the store several times to make sure we are doing all the right things. We are using sanitary level, power dry, Rinse Aid. We have had two technicians out and according to their computer it does not detect anything wrong. Interesting. The temperatures of the water quoted by the two were 60 degrees different. So what else is different? We received a call from supposed management of customer services saying, since the technicians could not find anything wrong, that we will have to live with whatever is going on. They will do nothing more.

    BUYER BEWARE! The GE brand used to be good, but not anymore. At least not in dishwashers. I definitely would not recommend this dishwasher to anyone even though it is top of the line, supposedly the best in proficiency. The unit has failed miserably, and the company had failed us miserably. We are left with a pile of junk!

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    Punctuality & SpeedStaff

    Reviewed Sept. 30, 2015

    I wish I could rate this dishwasher ZERO stars. I bought my first GE cafe series approximately 6 months ago and after the first week, there were three separate, unrelated problems. I called GE repair and the serviceman came out and said he fixed all the problems. He did not. I contacted the store where I bought it, and after contacted GE directly was able to get a brand new one. After two months, problems started again. Once again the repairman came out. Long story short - 2 months, and three sick days later (on my part) dishwasher is still not cleaning dishes thoroughly. I contacted GE several more times and they sent me some "dishwasher cleaner" and offered me a discount on a new GE dishwasher.... I will never purchase another GE anything and advise everyone else to do the same!

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    Verified purchase

    Reviewed Sept. 21, 2015

    I recently purchased a GDT696SSFSS Serial #SWGF800933C GE dishwasher. From the moment I tried to use it there was a leaking water to the floor from the back wall. I contacted the store that referred me to GE stating that their role ended when we received the dishwasher (long story..). I called GE service and when they came the technician said needs seal mat and offered to repair (the dishwasher has been installed in the garage since the water that comes out flood the kitchen floor and we can't afford having the floor damaged). But I had no faith whatsoever in this dishwasher (I was told if the problem happen again and damage my floor they will only offer to repair the dishwasher and I have to go to the insurance to repair my floor) or GE and said I wanted my money back. They did not even offered a replacement. It is still a brand new machine, I never use it.

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    Reviewed Sept. 18, 2015

    Let me warn anyone out there looking for appliances. We have had our 2 appliances for a little over one year, about 14 months. It is just me and my husband, very little wear and tear. Both convection oven and dishwasher not working. DO NOT BUY!

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    Reviewed Sept. 2, 2015

    Periodically my GE Profile Dishwasher will not clean well. On every occasion it is due to clogging of spray ports on the upper and/or lower spray arms. Removing the blockages is nigh-on impossible as it is often not possible to extract the blockage from the outside and it's not at all possible to flush the blockage back down the arm to extract it at the centre. All that is required is a bit of forethought and the creation of some access to the arm. I was frankly surprised to not be able to find a replacement arm as the suggested solution to this problem, the additional part revenue being part of GE's the business model. There are a number of other design issues with the assembly at the bottom that make me think it was done by an intern and nobody checked her work at the end of summer break before it went into production.

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    Reviewed Sept. 1, 2015

    We purchased a new home November 2013, which came with all GE appliances. The problem is the dishwasher racks. The plastic has fallen off the metal, and the metal has rusted away leaving nothing to hold the dishes in place. I contacted GE and they said it is out of warranty. A new rack is over $100.00 and now I see the top rack is rusting also. I have never, in my seventy-eight years such junk. I am surprised GE would put their name on it...

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    Verified purchase

    Reviewed Aug. 30, 2015

    My dishwasher is a little over 3 months old. Sure it's quiet. But I use the heat dry always, but it doesn't dry the top bottom or side walls and it stinks and a lot of food is sitting on the strainer and stinks. I have owned a GE dishwasher for over 25 Years and have never had one that was not completely dry at end of cycle. I have to hand dry my silverware. My Model Number is GDF510PSD4SS Serial number is FF736760B. I want a full refund and take back this reject. I will buy something else, I assure you it will not be a GE Product. Sign me, thoroughly disgusted with this Ge product.

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    Reviewed Aug. 21, 2015

    Door would not latch, so entire locking mechanism was replaced. Still won't lock. Repairman said it looks like door is warped or bent and door may need to be replaced. We have used the dishwasher twice a week for a year and suddenly it won't lock. Have heard this is a common issue. Is this true? Is there a recall?

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    Customer Service

    Reviewed Aug. 17, 2015

    We purchased a new GE dishwasher from The Brick, after three washes it leaked all over our new hardwood floors. I called The Brick and they said it was GE's problem. I called GE and they sent out a repairman who told us it was a broken seal on the pump and that this dishwasher is discontinued and he can't get the part. So, that would mean GE would have to replace our washer with a new one! We went back to The Brick and told them we did not want the GE washer and wanted to replace it with another brand as we were within the thirty day guarantee. No apology or we'll pay for the damage to your floor (floor is warped underneath) and guess what I'm still waiting for a call back from GE!! Don't buy anything made by GE. You will regret it! As well, I will not be shopping at The Brick anymore.

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    Staff

    Reviewed Aug. 12, 2015

    I purchased a slate dishwasher in Oct, 2014. After the third cycle the soap would not dispense (door would not open) or the soap dribbled out and remained running down the door. I had to run the cycle twice to get the dishes clean and for the soap to dissolve. I called the store at which it was purchased. A tech came out and replaced a part. Did not work. After the second time, when the tech said nothing was wrong, even though he saw the soap running down the front door, I called GE. They sent a tech from a different store. After the eighth "repair" I told them I wanted it replaced. They had already replaced the soap dispenser twice, the control board and even told me to move the baskets (ridiculous). They also suggested I run hot water before the cycle! They said if it was repairable they could not replace it.

    We went back and forth with this and they finally agreed to replace it. Got the new slate dishwasher in July, 2015. After two cycles I started having the exact same issues! I will not deal with GE or ever buy another of their appliances. I will tell everyone I know not to deal with this company. Quality is terrible and service was extremely frustrating, having to take off work numerous times and wait hours for the service person. In the end, it never worked!

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    Customer Service

    Reviewed July 29, 2015

    Bought model DDT575SMFES less than a month ago (along with a new microwave, stove and fridge) from the Home Depot. When the appliances were delivered the stove had some flaws in it so it had to be replaced. The dishwasher is a whole other story. It worked fine for a week but now it takes forever to get it to turn on. We try and try but it just beeps and the light flashes. Once we do get it turned on to stops before completing the cycle. If it does run a full cycle the soap dispenser does not dispense the soap. I wish I would have looked at this site before purchasing these GE appliances. Total junk and will NEVER buy anything GE again if I can help it. No responses back from GE and from what I read don't expect much from them. Now we will not be able to match the Slate with another brand and are stuck here.

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    Reliability

    Reviewed July 26, 2015

    The drain hose connection is a poor and unreliable design allowing easy separation forcing re-install. No way to see progress of wash without opening the door. Metal parts and quality of construction are as thin and cheap as a $150 dollar unit, but the features are more complex and foolish - perfect for most ignorant US consumers. Thank God we did not have to pay for this junk.

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    Installation & Setup

    Reviewed July 1, 2015

    2 year old GE ADORA dishwasher - I am so disturbed tonight after seeing what happened to the protection rubber that is on the exterior of my dishwasher. I decided to buy a new dishwasher because the bottom tray would not stop when pulled out at the correct stopping point. Today I got my new dishwasher installed and when the installers pulled the old one out I was shocked to see that the protectant that I would assume was placed to protect my house was melted all over my wall behind the dishwasher. WOW. Talk about a MAJOR fire hazard. Thank God my house didn't catch on fire because of this faulty equipment. Check out my pictures and you will see the pile of protectant that was under, on my wall, and behind the dishwasher once it was pulled out. Sincerely concerned.

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    Customer ServicePrice

    Reviewed June 26, 2015

    I thought that making a purchase of GE products would be a positive experience especially with GE Customer service - should they be needed for resolution of any complaints. Wow... was I wrong! I purchased a GE Microwave (junk), a GE refrigerator (junk & previously submitted a review), a GE Stove (no problem - so far) & a GE Dishwasher (junk) & this review is based on this product. All of the aforementioned GE products were purchased at the same time. The dishwasher began to leak & malfunction. I called GE & they put me through the paces - the beginning of another terrible experience. I was directed by GE & RC Willey to Consumer Electronics who send out a repairman who proceeded to rip me off for 165.00 for a part that didn't work!

    C.E. denied sending a serviceman to service the dishwasher! I returned to GE for help in getting my dishwasher back in service. The ONLY solution that they offered me was a replacement that I had to purchase! Bottom line the experience cost me close to 675.00!! The Original GE Dishwasher cost me 1,000.00!! GE refused to take the dishwasher back or even give me any type of credit for what I have. What I have now is another GE piece of junk that I had to pay full price for - $550.00 + tax, etc... The washer runs forever - does a terrible job in washing & rinsing & leaves a film & a white powder-like film on the glasses. I've changed detergents in an effort to get a decent wash out of it & that hasn't worked.

    I am so sorry that I spent so much money for GE's Top of the Line appliances only to end up frustrated with GE Junk & a Customer Service Department that was just as good as their product. I would NEVER purchase or even think of purchasing another GE product!!! My advice to anyone considering purchasing ANY GE Product is "Don't Do It".

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    Customer ServiceStaff

    Reviewed June 13, 2015

    I bought a GE Profile dishwasher 3 years ago. After two weeks it was broken. I called Mabe Appliances and they sent out a tech. He told me it was broken. When I called Mabe back the service people told me to read the manual...yes really. Finally after a lot arguing they replaced it. About a day after the 1 year warranty expired all but one of the cycles stopped working. I have to take it apart every 3 months to clean out the water output as it's clogged and the water doesn't have any pressure and therefore does not clean the dishes.

    I got up this morning and the dishwasher was still running but there were no lights on the front of the unit. I turned it on around 8pm so it was running for 11 hours. When I opened the door it was apparent it had been stuck in the wash cycle the whole time. It is now completely dead. Nothing works. No lights. WHAT a piece of JUNK. How can GE put their name this crap? STAY AWAY FROM GE APPLIANCES. Spend a little more and get a Samsung or LG or Bosch.

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    Verified purchase

    Reviewed June 11, 2015

    GE GDF520PGDWW 24" white, full console dishwasher - Energy Star. I have had this dishwasher model since December 2014 and it has not drained consistently since the beginning either during the wash cycle or rinse cycle. GE has sent three different repair companies to replace the pump, the control panel, and ultimately the entire dishwasher, yet even the new dishwasher still does not drain consistently. Sometimes it drains and sometimes it doesn't. The GE-certified repairman was again here this morning and is again ordering a new pump. Counting the original pump, the previously replaced pump and the pump in the new unit, this would be the fourth pump. I tried to suggest the problem may not be the pump, but the repairman could not think of another possible issue. I do not recommend purchasing this dishwasher.

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    Customer Service

    Reviewed June 7, 2015

    We purchased the entire line of slate/GE/Adora appliances from Home Depot 11 months ago. The fridge has required a service call for a VERY loud freezer. The microwave is fine. The stove/oven is fine. The dishwasher is a GIGANTIC piece of junk! 4 service calls and it's still clunking, tapping, grinding and just extremely loud. VERY DISAPPOINTED!! We can only run it at night because of all the racket. The layout of the sections for dishes makes it totally useless inside. It doesn't clean. Soap residue is everywhere. My old DW was quieter and more efficient. *Insert sad face here.*

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    Reviewed June 4, 2015

    I bought GE Profile dishwasher (PDT750SSFSS) from Home Depot on Sept 2014. First week it had some drying issue and GE service technician told no issue with dishwasher. After 4 months, electronic control board stopped working and GE service technician replaced the board. It worked for about a month and again same control electronic board failed and need to be replaced by GE technician. Again within a week again board failed for 3rd time.

    This time I asked for a replacement from GE since same board failed 3 times but GE refused to replace and told they can only repair and cannot give a replacement of dishwasher. Again for 4th time same control board failed now and I have contacted Home Depot for help. I don't know what to do this time and I don't want to repair this dishwasher anymore. It is only June 2015 and it had been repaired for more than 4 times. I'll try through Home Depot to get a replacement, if not I'm planning to go through consumer court and file case against GE Profile. I would appreciate if somebody can help in resolving this issue and you can contact me through my email.

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    Reviewed May 24, 2015

    Purchased GE Profile dishwasher model PDT750SSF2SS, received three weeks ago. Within 17 days, door developed issue where it would not open fully. GE contacted, company not too responsive, miscue with technician, failure to reschedule, unknown when it will get fixed. Purchased as a complete set (dishwasher, range/oven, refrigerator, microwave). Does not say much about GE quality or service. Would not purchase again.

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    Customer Service

    Reviewed May 18, 2015

    Purchased an entire line of GE appliances for kitchen after having prior (still working) appliances for 13 years. Have had at least 5 services calls and countless emails and phone calls for non functioning Dishwasher. Here is response from GE Manager: I have reviewed the pictures and no I would re-wash those 4 dishes if they came out of my dishwasher prior to using them with my family. Dried on fruit, starches and dairy are tough for any dishwasher to take off as the sugars in them act like glue. Again for these types of foods we would highly recommend more pre-washing to make sure that they are not left on the dishes after the dishwashing cycle. CAUTION: DO NOT BUY.

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    Installation & SetupPrice

    Reviewed April 29, 2015

    Called out GE service tech to diagnose my dishwasher which was not draining after the wash cycle ended. Was told it was the control board and it would be best to buy a new dishwasher. Purchased a control board online (was a GE original part for a lot less than the GE price) but it did not solve the problem. After researching the problem online, I found out that it could be the drain valve. Sure enough, bought one for $14, installed it myself and the dishwasher works like new. Called GE Service to try and get a refund for the service visit ($89), was told that I had 30 days to have the tech come back out at no charge. Tech never advised me of this policy and GE will not refund my money.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedReliability

    Reviewed April 28, 2015

    Dishwasher Disaster SR# TD729818B M# CDT765SSF1SS - Please, Please, Please, help me to come up with a solution with the issues that have plagued me and my family since we purchased the dishwasher referenced below in the numerous e-mails and electronic correspondence! As I write this E-mail, the GE Assigned warranty repairman has the dishwasher in question torn apart and disassembled for the 3rd time in the last month and half (Please see included photos). A repair I was told was only going to be minutes to conduct has now lasted over 3 hours and caused me to miss a very important appointment. That time frame will go at least another hour if the repair is even possible? Not to mention that a dishwasher that has been used less than 25 times has once again been torn apart and reassembled. I don't care how well built they are, this in my mind affects their performance!

    The repairman from JK Appliance has spent at least 12 man hours of repair time on the dishwasher, made a half dozen calls to your tech support (check your records), and has never spent less than 4hrs here on a visit. Once again, I have to be here for those visits (time out of my day) plus the stress of watching a brand new $1600.00 dishwasher dismantled time after time! At what point does G.E. make a decision that the amount of money being spent to repair a defective machine is not worth it?? I have to believe that 12hrs of repair time plus an hour of travel time for three separate visits each way, has already added up to the price of a new/replacement dishwasher?

    The other two G.E. appliances (microwave/Gas Stove) purchased with our remodel last year have performed flawlessly and we are happy with them. However, the trouble with the dishwasher has soured us on ever considering G.E. again! I plan on sending this E-mail and attachments to every consumer/watchdog group (Consumer Affairs) that I'm aware of and to the store (Lowes- Farmington N.M) that the appliance was purchased at. This is not meant to be a threat, I'm just at my wit's end as to how to get to the end of this long tortuous journey that a simple appliance has caused for me and my family. Yes, there are certainly more pressing problems in the world, but right now this is the one that is currently affecting my family and the happiness in our home!

    Please advise if there is another route that I need to go with this problem including any alternate points of contact (GE's Escalated Issues department). My phone number is ** and maybe a simple personal call of apology from someone at G.E. explaining what my alternatives are would be considered? Thanks for your time and consideration.

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    Customer ServiceInstallation & SetupPrice

    Reviewed April 15, 2015

    I have had this dishwasher for less than a year and it doesn't work. The soap dispenser does not always open or it opens but the soap is not dispensed and just dribbles down the inside of the door. I have called in multiple trouble tickets. They have replaced the computer and the dispenser and have ordered another new computer and dispenser because the problem hasn't stopped. When I called GE to complain that I have had the unit repaired too many times and would like a replacement, they said if it is reparable, they will not replace it. I explained that it is not reparable if they fix it and it breaks again.

    This past Saturday, the tech told me that I need to run my hot water for ten minutes prior to running the dishwasher and that I should move the silverware caddy from it's current location in the front (where it is supposed to go) to the back, taking up space in the rather small tub so I have less room for dishes, which, by the way have to be thoroughly rinsed before washing them. I explained to GE that if I have to jerry-rig the unit to make it work, then it is not reparable. Would they say it was okay if the latch didn't stay closed and I could just put duct tape on it to make it stay shut?

    If the product does not work as designed, and when the instructions that are provided with the dishwasher are followed and it does not work, it is not reparable. They refuse to replace it and while they did extend my warranty, there will come a time when that warranty is up and it will start to cost us money for all the repairs. It is costing GE more money to keep sending out techs and re-replacing parts than it would to just replace the relatively inexpensive dishwasher. Would I recommend this dishwasher to a friend? I would not recommend this dishwasher to an enemy! DO NOT BUY THIS DISHWASHER!!!

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    Reviewed April 11, 2015

    Model gdt580sgfbb - About 2 weeks after the warranty expired, the dishwasher stopped filling with water. So, our friend replaced the water inlet valve. No change. If you pour water into it, it kinda pushed it around, but empties it out, won't refill, and starts whining. Then, if you open it, and turn it off, and re -shut it, it starts itself back up again! What?! This stupid thing is essentially brand New! To be truthful, it has never cleaned very well, leaving residue on dishes, and NEVER getting dishes dry. I regret buying this item! And it's still not fixed. I will not buy another GE appliance.

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    Price

    Reviewed April 2, 2015

    The GE dishwasher (model number GLD9312P02SS) I bought about 3 years ago is not cleaning properly because the screening that keeps the bits of food out is disintegrated, and apparently, the part to fix it would cost over $300.00. I will never buy another GE product again.

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    Price

    Reviewed March 3, 2015

    I've owned my GE Profile dishwasher for 6 years. Two months ago the pump had to be replaced and this is quite an expensive item. Then the other day I went to open the dishwasher and the door's spring gave away, hence slamming to the floor and crushing my big toe. The repairman said it was not the spring that broke but the link that holds the spring in place. The spring is actually quite strong but the link is just a flimsy piece of plastic. We are both anxious to see if the replacement link he ordered has been made stronger and are replacing both just to be sure it doesn't happen again. Although my toe isn't broken, it is extremely bruised and painful so I am going to be ever cautious of opening the dishwasher again.

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    Reliability

    Reviewed March 1, 2015

    After about 5 months of owning the unit (GE dishwasher model GDT580SGFBB), the door latch sensor became defective and discontinued the wash cycle up to 6 times every use. I contacted the GE warranty department. Their consumer relations advocates treated me as subhuman. I never felt like a valued customer, my concerns and my time were never a priority. Instead I became a part of their research and development program while beta testing a defective product.

    After 6 months of futile repairs requiring multiple technician visits I was exasperated. I had submitted 4 separate warranty claims that often were mysteriously closed without my knowledge. I finally contacted the original retailer, Home Depot, and shared my experience. They catered to me even though it was well past the 90-day store policy. They gave me a credit for the purchase price so I could choose a replacement. Since I don't want to touch another GE appliance with a 10-ft pole, I chose another brand. Shortly thereafter I received a call from GE's Escalated Issues department offering to replace the unit. Evidently that lit a fire under them. But it was too late, my patience with GE has been exhausted. If this is the way GE wants to run their business, then it will be a fast-track way to dig their own grave.

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    Staff

    Reviewed Feb. 27, 2015

    We purchased a manufactured home that had brand new, GE appliances in it. We have been in the home for almost two years, but the dishwasher has never worked well, at ALL, even when it was brand new. We called GE and they sent a local appliance repairman to our house. He said that there was nothing wrong with the dishwasher. They are just junk. Amen!

    I have tried running the water in the sink until it is hot before the dishwasher fills up, we have tried using a citrus additive that is supposed to help it clean better, we have tried several different kinds of soap, NOTHING works. It never gets the dishes clean, there is always residue and food left at the bottom of the dishwasher, and it runs for hours on end. I can't wait until I can get rid of this pile of junk and purchase a Whirlpool or anything else. I will never purchase GE appliances, EVER!!!!

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    Reviewed Feb. 26, 2015

    Not even a year after purchase of new cafe series dishwasher, stainless lining rusting. Service called, GE tech agrees rusting of lining, GE warranty says not under warranty. I've replaced screws that show signs of rust with aftermarket stainless screws. Cafe oven has had three front knobs just fall off - two were repaired under warranty and had to purchase extended warranty on third because it was more cost effective. Cafe Refrigerator had drain plate in back of unit completely rust away, tech knew what problem was before he stepped foot in my kitchen, he told us this was common. He caulked some sensor inside fridge box during service, I asked why, his response was it's a design flaw and unit will operate better with this modification. Oh and redesign the ice dispenser, it's tilted towards the back of the freezer and the ice is dispensed out the front.

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    Customer ServiceCoverage

    Reviewed Feb. 19, 2015

    My GE Profile Dishwasher was serviced 2 years ago for a faulty electronic control pad. It made starting the dishwasher a complete gamble, you never knew when it would actually turn on. I paid a couple hundred dollars to fix this problem 2 years ago and of course it has stopped working once again. So frustrating! GE decides to replace one bad part for another bad part. I then asked for the service call to be covered since it was obviously the same problem but they refused. So, GE am I to keep paying $89 for service fees so that you can keep replacing one faulty part for another? STAND BY YOUR PRODUCT!

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 25, 2015

    GE cafe dishwasher, model CDT725SSFOSS - Bought new home December 16, 2014. Dishwasher worked well for a short period of time. Six months into ownership the unit began to leak and was quickly and efficiently repaired while under warranty. 10 months into warranty, the dishwasher began to rumble very loudly during every drain cycle, to the point where it sounded like it was going to walk out of the kitchen. Warranty tech showed up and had to order parts. Not sure which pump to replace he ordered both. Tech returns 10 days later and replaces both pumps. He turns power back on and the entire unit is dead electrically. Nothing works, pumps, motors, keypad, nada! Repair keypad was ordered along with a new wiring harness, just in case it was the source of the problem.

    2 weeks later, and one week before warranty expires, the repairman shows up and replaces the keypad and wiring harness. Yippie skippie, everything works but the tech is still confused, telling me the keypad lights should turn off at the end of the cleaning cycle, he could never make that happen. He completes his repairs on December 23. The unit performs flawlessly for 3 complete cycles, except the lights on the keypad never turn off at the end of the cleaning cycles.

    Sometime during the week of January 11-17 (while I was traveling) the unit dies again. Completely inoperable electrically. Follow up call with GE warranty service and the entire focus is on the fact that the warranty has expired. I keep pressing and the warranty person finally admits that service parts should carry a 30 day warranty. Service tech arrives and tells me he has to order parts. Keypad has been back ordered and I have no idea when it will show up.

    Totally unreliable expensive piece of junk. I can only imagine what the future holds. This experience seems to mimic Jack Welch's business philosophy to a tee - maximize profit and return to the shareholders while minimizing production costs and ignoring the customer needs completely. Highly recommend that you run any direction except towards purchasing any GE appliance, especially the Cafe series. Dishwasher. Nonexistent quality controls, no parts available, disappointing performance, extremely high price, P.O.S! DO NOT PURCHASE GE APPLIANCES. Negative Stars rating is what I would give this product. It will for good recycle materials at the scrap yard, sooner than later I am afraid!

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    Reviewed Jan. 23, 2015

    We bought our new home 4 years ago & bought upgraded GE Profile appliances. To date, the gas range has been serviced 3 times, the refrigerator too many times to remember & now my dishwasher pump has gone out. We found out the pump just cannot be replaced, but all hoses, etc. must be purchased as well. GE is CRAP & I will never even consider purchasing anything from this company again. Knowing it was bought out a few years ago by Whirlpool (I believe) but still remains under the GE label - consumers BEWARE.

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 22, 2015

    I recently purchased a GD720SGF2WW Serial #HD744674B GE dishwasher. From the moment I tried to use it there was a leak from the bottom of the door. I called for service and when they came the repair man said the door was leaking and there was a repair kit for it so it must be a weak spot in this particular dishwasher, which by the way was not a cheap model and was stainless steel lined. I waited a month for further service and when he finally came he realized he had mistakenly diagnosed the problem and it was a crack in the lining of the door which had gradually gotten bigger as I waited for service. So this NEW dishwasher had been leaking onto my newly installed hardwood floor.

    By this time I had no faith whatsoever in this dishwasher and said I wanted a replacement. I was called back and told that they would only repair it, which I have been trying to do since NOVEMBER and it is now Jan 21! I will no longer buy GE products and when I called customer service I was on hold for 20 min and finally hung up which I'm sure was their intent.

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    Customer Service

    Reviewed Jan. 22, 2015

    We purchased a GE Cafe Dishwasher in Oct. 2013, and in Nov 2014 we had a major leak that ruined our hardwood floor. We called GE and they authorized a repair even though our Dishwasher was 1 month beyond the 1 year warranty. Unfortunately is now the end of January 2015 and the dishwasher is still not fixed after 4 attempts by "their" recommended "factory authorized" repair company. I have called and written numerous documenting the failed attempt and inability of the repair company to fix our dishwasher, and asked for a replacement, and was denied. They have already spent about $900 to pay the repair company, which I would think would have been cheaper to have replaced the dishwasher and had a satisfied customer.

    So I have now been without an operational dishwasher for 2 months while it sits in the middle of my kitchen floor, as I wait for the cupping in my hardwood floor to lay down so I can get my floor repaired. Needless to say, I am very displeased with the quality of the GE Cafe dishwasher.

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    Punctuality & Speed

    Reviewed Jan. 20, 2015

    We purchased our GE dishwasher in September 2014. In December 2014 the dishwasher started to make a loud grinding noise. I contacted GE and a repair man was sent promptly to do the repair. Upon arrival and looking at the dishwasher he advised me that it was the motor. He then stated that he would order the parts and also stated that he did not have the correct tool to remove the motor and has not had one since they have changed the manufacturing process.

    At this time I am still waiting for the parts and I have contacted GE numerous times to find that the parts were either on back order or had been shipped out. I am still waiting for the parts and the repairs to be done. The estimated date of the parts to arrive is January 29th. At that time I will have been without a dishwasher for a month that I have just purchased.

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    Price

    Reviewed Jan. 18, 2015

    GE Profile GLD4408RBB: Bought this dishwasher at Home Depot 2010 for our FL condo. We visit there periodically, don't rent out. We have used this dishwasher probably 50 times since buying. It never wash dishes well, leaving residue and we do clean them first. Now it doesn't drain; seems like pump not working. It's only five years old and hardly used. It's not worth having a repairman for labor and cost of parts. Very disappointed with GE product and won't buy another one.

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    Verified purchase
    Staff

    Reviewed Jan. 13, 2015

    Bought the new dishwasher in Dec. 2013. In November 2014 a month shy of warranty expire, the detergent dispenser did not release or partially released the detergent. GE sent out A&E Factory service to fix. First visit initiated the parts order which was a new computer board and a Cascade Series detergent dispenser. A month later the second visit to install parts, the A&E tech was at our home for 3 hours and it took that long to remove and replace detergent dispenser. The tech did not replace computer board stating it was not needed?

    A week later the detergent dispenser still did not release the detergent! Called back to set up another appointment which was at the earliest Jan 19th 2015. Meanwhile last Friday Jan. 9th 2015 the dishwasher started to smoke heavily causing smoke detector to go off at 9 p.m. at night. Thank goodness!! We were home so that I could disconnect the power. Third visit was 1/12/15 and was informed by Lead A&E tech that the board should have been replaced and that the tech that was sent out was a trainee and inexperienced to work on my dishwasher. He should of never worked on my dishwasher(!!) according to the Lead A&E tech.

    The Lead A&E tech also stated that my model has had a problem with the computer boards which is essentially the brain of the dishwasher. I am currently taking my fight back to GE since A&E Factory is a subcontractor to GE and is not authorized to replace appliances. I told GE that I want a new dishwasher that is not using the problem computer boards even if it is an upgrade. It is not our fault that they have work with A&E who send out inexperienced tech's to work on complicated GE appliances. We want a dishwasher that we both feel safe to run while we are not home. Is that too much to ask for?

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    Reviewed Jan. 5, 2015

    We purchased a Profile Dishwasher, Stove, Oven and Microwave. So far we've had problems with all products especially the dishwasher. The bottom of the dishwasher is filled with water, the door has water running down the front and all dishes have to be dried. I have talked to GE and I was told the new models do not have a drying system as in the past due to EPA. I feel like we have spent thousands of dollars for items that are trash. Had I known I would be drying dishes I would never bought GE products. I would trade this GE for a SEARS in a minute but too late. I'll keep calling GE office, maybe a miracle will occur. I've tried all the tricks in the handbook... doesn't work.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 3, 2015

    Last year in November while we were sitting in our living room and watching TV around 11:00 PM, we first smelled smoke and then noticed fire under the countertop above dishwasher. Luckily, we were awake to put fire out and disconnect dishwasher. This was all stainless steel, top of the line Profile dishwasher, part of our all Profile line. The next day I called GE customer service only to learn that dishwasher was recalled and that we were never informed about it. Very

    generously, they offered to replace our unit with equal top of the line PDT750SSF0SS. Instead of taking them to cleaners, as my lawyer suggested, I was stupid enough to accept this offer.

    A week later, dishwasher arrived but straight out of box, the door was damaged and it was full of water for some reason?! Another week passed by and finally this piece of junk was delivered. This December of 2014, just 3 weeks out of 1 year warranty, dishwasher stopped drying dishes. I called customer service and when they learned that I never purchased extended warranty, they told me to hitch hike. They offered me special customer service number which I called, they placed my name on the list, and never called back.

    This is the worst company I ever had to deal with, the worst products hands down and the most horrible customer service. If you don't take this post seriously and do not run away from GE, I guarantee you will be writing one of these posts, few days after warranty expires. I have reason to believe that these machines are somehow programmed through their computer to stop operating after warranty is out. Monday comes, I am calling DA office and filing claim against this predatory company. BUYERS BE AWARE!!!

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Dec. 27, 2014

    My GE dishwasher came with my new Miller & Smith house. It's 2 years old. The bottom tray is rusting in several spots and you can't open the door while in operation to add an extra dish. When you open the door the dishwasher should pause while you add the dish, but this one continues working as if the door was closed and water sprays everywhere. I understand the one year warranty (they must know their products do not last long). Their support line tells me my options are to get it repaired ($99.95 for a tech to come and diagnose, then additional charges for parts and labor to install the parts on the next visit). The bottom tray is ~$125. I found their customer service rude, unsympathetic, and bothered by my questions. I was also told to go their website and review the rebate offers on a new dishwasher. I wanted to understand that program better, but the customer service agent did seemed uninterested to help me.

    I was quite surprised in getting this poor quality product and poor service from GE. I'm not going to bother with repairs, because the cost at least $300, so I will opt to put that money in a different brand. I was considering giving GE another chance and taking them up on their rebate offer, but after reading all these other reviews, I certainly will not. The time I spent writing this will very likely have no impact on making GE change, but maybe put a tiny dent in their reputation and they will get one less sale from me.

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    Lori increased rating by 3 stars.
    Customer ServicePrice
    After a positive interaction with GE Dishwashers, Lori increased their star rating on Dec. 29, 2014.

    Updated review: Dec. 29, 2014

    After writing my review I was in the process of ordering parts for my dishwasher. I had a representative of GE in the parts department connect me to a GE manager. He was very helpful and understanding of the situation and helped resolve the issue with my dishwasher. My issue was with a customer service representative in the recall center when I inquired about anyone else having issues with their dishwasher and if there was a recall on the machine I purchased.

    Since I did not have an extended warranty the person I was talking to was extremely rude and would not answer any questions or concerns I had with the machine. I was not pleased with the customer service reps attitude and her ability to deal with the public.

    Original Review: Dec. 15, 2014

    Bought my GE dishwasher less than 2 years ago. Two days it caught fire and melted the solenoid and plunger together. Six hours of getting the telephone runaround, I got nowhere with customer service and informed I was no longer under warranty which I already informed them I was aware of. This product is a fire hazard and no compensation for part of the cost to replace their faulty parts or even an apology. I informed them I would be writing a review and would never purchase another GE product and their response was, "Well it's up to you, but we can give you a number from the yellow pages from a repair company in your area." We are more than capable of ordering parts and fixing their stupid machine on our own and probably can rebuild a new machine better than they can manufacture one. This is the second GE dishwasher I purchased and is worse than the first one. First dishwasher, I bought an extended warranty and had it repaired 9 times and junked it after it got too costly to maintain the warranty.

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    Reviewed Dec. 15, 2014

    We purchased a GE Profile dishwasher because our old one was recalled for fire hazard and we were offered a rebate on a new one, and told there was no fix for the old one. On the new Profile dishwasher, the water inlet valve stuck open and flooded our home. Tech said we may as well have had a hose on full blast all night. Word to the wise, do not turn your dishwasher on and go to bed or leave the house! 7 1/2 hours later we woke to a completely flooded downstairs. When we were researching whether or not there were other complaints on that model dishwasher, we noticed there had been a recall for fire hazard ON THE NEW DISHWASHER! Since this is located right under our bed, we were fortunate though not happy about the flood! We have exceeded the 40K mark in damages and the assessments and estimates are still coming in. We will never own another GE product, though we recently purchased a stove with a double oven which is thus far wonderful. GE has also recently been purchased by Electrolux. We chose a Bosch for our new dishwasher.

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    Reviewed Dec. 12, 2014

    Just bought a Monogram dishwasher one week ago, and the front sound barrier fell off. The service man came out, took a look, and said it was not a big deal. I questioned him why it fell off within such a short period. He stated that it was GE's policy: to make Monogram quieter than competitor's, they put in sound barrier in front. However, it fell off often. Since it does not affect how the dishwasher work, GE does not believe that it is a big deal. Therefore, no need for quality control, and he will use new glue to glue it back. No guarantee that it will not fall off later... What is GE stand on the engineering products any more? Will never buy any more GE product...

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    Customer ServiceInstallation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 20, 2014

    After many searches trying to do due diligence, we bought a GE dishwasher online Nov 2014. It was delivered and installed two weeks later. The day (Saturday) after delivery we loaded it and started the cycle; water went in, the circulation pump started and then the machine stalled. The machine was reset pumped out, restarted but no further improvement.

    Called the GE service number and after a 20 minute wait was informed that a request would be placed to a "local" service company. Monday the local service company (30 miles away) called to inform us they had to reject the service request and that GE would set up another. Three days later GE was called again. They were unaware that the service request was rejected so had not attempted to find someone else. They could not get another company to respond and told us to arrange the service call ourselves, pay the bill and submit it to them.

    My wife and I are now wanting to return the machine but were informed we would have to go through the local Home Depot. They informed us that we would need to have GE arrange it. GE was called back and informed us that the dishwasher could not be returned as long as it could be repaired which leaves it to their discretion. The process to arrange these things took a long time, many delays and many phone calls back and forth to Home Depot and GE. The calls to GE often took 15 minutes to get someone who would forward the call to the service rep which placed back in another 15 minute queue.

    Do not believe that Home Depot will take returns. The advertising makes you believe they will take but they do not without GE's RGA which GE is reluctant to provide. Avoid GE. I am not the first to find out that GE warranty (one year) and service is poor and that they are more than willing to wait out the warranty to leave their customers with a possible lemon. Other dishwashers are available with 5 year warranties.

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    Verified purchase
    Customer Service

    Reviewed Nov. 18, 2014

    Bought all new General Electric Appliances in 2002. Dishwasher, Washing Machine, and Dryer replaced after 6 years. Handle on Advantium Microwave replaced twice at the cost of $50 for handle made of plastic? Today our house smelled like burning plastic which upon inspecting dishwasher, found the heating element was "COOKING" everything in dishwasher. Got so hot that is melted the silverware bin and anything plastic in dishwasher. Glad we were home to unplug unit which we could not reset the controller on door of unit. Consumer Product Safety Commission is aware of this incident and is VERY common complaint with this Manufacturer. I have been on hold for 30 minutes with GE consumer relations phone number 1-800-386-1215. Was told by automatic system wait time was going to be 5 minutes. Figured I would write complaint on here as well while holding...READ CONSUMER REPORTS and stay away for General Electric Products!!! Model Number is PDWF480P00SS. Serial number is GS734641B.

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    Customer ServiceCoverageReliability

    Reviewed Oct. 30, 2014

    As a longtime consumer I am very disappointed in the customer service I am receiving on my once top of the line Profile dishwasher PDW9900N00WW. It was purchased in Louisville in 2007 with a rebate from a recall on a previous GE dishwasher. Per the manual, the door and lining are covered for the Lifetime of Product - the warranty will cover the stainless tub or door liner, if it fails to contain water due to a defect in materials or workmanship. During this limited warranty, GE will also provide, free of charge, all labor and in-home service to replace the defective parts.

    For the past month, we have had to keep a cup underneath the door so that water does not drip on our wood floor. I would say this falls under the description of coverage for the failure to contain water. The leak is not coming from the door seal, but dripping from a factory cut hole in the bottom of the door. I believe this issue should be covered under the above warranty but was quite disappointed to find out from customer service that I will be charged for an $89.95 service call if I am incorrect. I don't see why the consumer, who in good faith believes he has a true warranty issue, has to gamble just to get GE to honor their printed warranties in the product's manual.

    If the leak is not determined to be covered under warranty (at least by that service tech), we have no intention of keeping the dishwasher. Why would I want to keep one that leaks on the floor following each use and let me add to this story that the machine is rusting as well. All the stainless screws that hold the stainless liner to the door are rusting, the bottom of the door has bubbling paint due to rusting and the top of the door under the electronic control panel is rusting. We were told all the rusting issues were not covered by our extended warranty when we inquired. Given the facts - why would I want to repair, I will want to replace. So if determined not to be covered, we would have thrown away $90 that could go towards the purchase of another dishwasher. The best the service rep could offer is a rebate towards the purchase of another dishwasher. Can't say that gives me the warm and fuzzies given the past track record of GE products and their "warranties" in my house.

    Oh and I forgot to mention the GE profile refrigerator door that condensates between the door and the liner causing rust inside the door. The rust water leaks out the bottom gasket onto the floor....again not covered by warranty. This has been fixed with a small piece of paper towel shoved in the gasket to catch the drips. When it gets gross, I just replace. Now that's quality. Keep up the good work GE and thanks for all the customer service.

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    Reviewed Oct. 8, 2014

    My dishwasher broke within warranty in April 2014. The warranty expired on April 29th, 2014. Every 2 weeks another part was ordered to the tune of 10 parts and 8 visits (unpaid work days for me). I have been in touch with consumer relations about this and I was told that this would go on forever until their techs deemed the dishwasher as unrepairable but as long as it is repairable, they will not exchange the machine. And now they are telling me (October) that I could have had another service provider fix it but I would have to pay for it because NOW it is out of warranty.

    I can't wait until I replace my GE refrigerator and my GE microwave because those are the last GE products that I will ever buy. I went out last month and bought another brand as I will never buy GE again. GE protocol I am told is what determines all that happened. I suggest you do the same. I am writing a long letter to GE just to get it off my chest. Nothing will be done because it's another corporation all about the money!!!!

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    Vladi increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with GE Dishwashers, Vladi increased their star rating on Oct. 15, 2014.

    Updated review: Oct. 15, 2014

    Coincidence or not but after posting my review, threatening to get the attorney general involved, putting pressure on local GE distributor through the builder, we have received a replacement dishwasher. This is not a happy ending yet unfortunately.

    The installer who delivered the unit was filling in for someone who took a day off and was not familiar with complete process. He came to our house at 9am and left at 2:20pm after spending hours reading instructions and maps on how to put things together.

    The new unit works okay for now but does have a slow drip from the upper left corner. This has been an extremely frustrating battle and we are now more worried about what happens after the warranty runs out if problems continue.

    One option is to buy extended warranty and give GE more business, second is just to replace it with more reliable brand. I am giving GE two more stars for replacing the problem unit but we are still hurt from the entire process, especially after buying top of the line product. We truly feel that customer service people should have been more sensitive and understanding of the consumer instead of firing back. Their bad attitude really did not help and added more frustration.

    Original Review: Oct. 2, 2014

    GE dishwasher model CDT765SSF0SS is nothing but trouble. Brand new unit as of March of 2014 started giving us problems first time we used it. Upper deck does not wash at all. The dishes were left dirty with black oily residue. Contacted GE customer service, found them very rude. To make long story short, as of today, October 1, 2014, we have had 6 repair calls to our house and pretty much replaced the entire dishwasher, part by part, including the upper deck, sensors, control panel, tablet dispensers and other parts. At one point, the entire unit shut down on us and stopped working like it was unplugged. Not to mention that my wife and I had to take 6 days off work without a pay to meet the repairman at our house causing us loss of income.

    During repair visit # 5 I was so frustrated and expressed my dissatisfaction to one of the repair techs (Robert) telling him that I am considering contacting WA State Attorney general, his exact words to me: "whatever you are saying is coming through one ear and coming out of another, its a free country, you can do whatever you want." Called GE customer service and asked to speak with someone on supervisors level but was denied such request as no managers were available to speak with me. I found their customer service reps very rude, acting in condescending and belittling way. I've asked to replace my dishwasher due to multiple issues but was told that the decision of replacing the unit will be made by GE if they feel that it is not cost effective any longer to keep sending repair techs to my house.

    My family came to United States as refugees many years ago and we are strong supporters of American economy and try to buy American made product. This whole experience with GE felt like slap in the face. Seems to me that bad customer service is this company's culture judging by the attitude of customer service reps and technicians. Lesson learned here and GE will not see a penny of my business. Shame on you GE!

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    Customer ServicePriceStaff

    Reviewed Oct. 1, 2014

    Our GE Dishwasher (GDF510 Series) came new with our new house. It was warrantied for 1 year. During the warranty year we had a repairman out two or three times and was never satisfied with the outcome. Our warranty year was to run out in May 2014 and we were still having problems, so we request a service call. Again, nothing was resolved. The dishwasher would not release the soap. Therefore the dishes were not cleaned. Even when the soap was released the dishes were not all clean. We heat dried them, but when the cycle ended and we opened the door everything was wet.

    Today, our 16 month old dishwasher quit working. We called customer service to report our problem, and were told it would cost us $89.95 for a service call, and whatever the cost of the repair - parts and labor - on an appliance that should have lasted at least 5 years. The customer service rep did not care that the appliance was only 16 months old, or that it was unfair to charge repair costs on such new equipment. Since GE obviously makes an inferior product, we opted to buy a better brand dishwasher, and get the word out to as many people as possible to never purchase a GE product. Just think of all of them as being lemons.

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    Verified purchase
    Customer Service

    Reviewed Sept. 22, 2014

    Worst experience ever. Bought the dishwasher in Jan 2014. The washer does not wash. Three different technicians have passed by, can't fix the machine. Awful customer service, routine answers, file not assigned, can't talk to a manager.

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    Customer Service

    Reviewed Aug. 14, 2014

    I purchased 5 new GE Appliances delivered June 1, 2014. Within the first 2 weeks, the dishwasher wouldn't drain and had the repairman out to fix it. Within the next 2 weeks, the door wouldn't stay closed and had the repairman come. He took the rubber off around the door so that the door would close and said he was not familiar with GE dishwashers and would go to showroom and look at it and come back. I said as long as I don't have a flood. He assured me that the water only fills up so far and would not leak.

    Within the next 2 weeks, I was downstairs and heard water running and it was pouring through the ceiling. I ran upstairs and very hot water was all over my kitchen and pouring through the floor into the basement. The unit malfunctioned and wouldn't shut off. I had to shut off the water to the DW and run to the electrical panel to shut off power. I then had to call insurance to get a restoration company to dry out and fix my house. I phoned Arkona Appliances to let them know and they gave me a toll free number to call for GE. The toll free number when you call you are on hold for at least an hour to talk to a receptionist which puts you on to someone's voicemail. I was on hold for one hour the first time and one hour and eleven minutes the second time and begged to get a direct line for future calls. Reluctantly, the receptionist gave it to me.

    The technician had to come out and assess the dishwasher and said I needed a new dishwasher and sent the report in Friday, August 1. Because of the long weekend, I waited to call until Wednesday and they said they didn't receive the report. She asked me whether it was emailed or faxed - how would I know. Then she found the report and said I would get a new dishwasher Wednesday, Aug 13 or the 20th. Still haven't heard anything. If received next week, it will have been 5 weeks from the time of the flood I have been washing dishes by hand. Awful customer service from retailer as well as GE. Problems don't go away they just get worse. Initially upset - NOW I AM FURIOUS!!!

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    Customer Service

    Reviewed July 21, 2014

    Run, don't walk, toward any dishwasher other than a GE. Problems with the dishwasher within one year - black residue on my dishes that felt and smeared like grease. Calls to GE repair resulted in the worst customer service I have ever experienced. One call returned at 4:00 am. After two visits, a lecture about how to load a dishwasher, I gave up. The effort of making calls for visits, taking time off work, rude repair "technicians" and being told it was not grease, I now have a dishwasher a few years old that is falling apart. Screws are now coming loose and the buttons are sticking.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed July 18, 2014

    The WORST Customer Relations Department & GE Dishwasher EVER

    1. Ordered dishwasher & Scheduled Delivery.
    2. After my 4 hour window of waiting, I was called and informed the installation needed to be cancelled due to the installer calling in sick.
    3. During installation, they dropped my dishwasher & dented the door. I rejected the dishwasher as my other one was already hauled out.
    4. Due to my hectic work schedule, my dishwasher was installed about 2 weeks later.
    5. Dishwasher was not cleaning.
    6. Technician came out another week later and I was told it was "MISSING" parts from the manufacturing plant and should have never passed QC. In addition, It was missing the bottom spinner and the top spinner was snapped off. The technician glued it back on.

    7. Called "Customer Relations" to get the runaround saying, it's not their fault it came from the manufacture missing parts.

    In closing, I own a large apartment complex and have many BUSINESS friends. I will NEVER buy a GE product EVER again and to think of all the people I know, I'm going to share my horrid experience with everyone I know. This will make great conversation when golfing too.

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    Price

    Reviewed July 14, 2014

    We purchased a VERY expensive GE dishwasher (Re: Case: 13259178, Model: PDWT580V00SS, Serial No:MZ841691B) for over $1500 and IT DOES NOT WORK! It actually DESTROYS dishes! It leaves a thick detergent film on plastic cups and plates and renders them unusable. We have scheduled no less than FIVE technician visits and all of them refuse to indicate that the dishwasher is faulty and needs to be replaced or they would likely lose their job. All they say in their report is that the dishwasher is performing "normally". So a dishwasher that DESTROYS dishes is NORMAL?

    GE is a $265 billion company. They have a customer that is infuriated with a faulty product that they will not replace. They are giving us the runaround and it is unconscionable. Any other consumer focused business would have replaced their product by now. Not GE. They have a huge infrastructure built to keep consumers from getting their products repaired or replaced correctly. This feels like Davey Vs. Goliath but we are going to prevail. My advice to all consumer is to NOT EVER buy a GE dishwasher, unless they like to have their dishes ruined.

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    Customer ServicePrice

    Reviewed July 7, 2014

    I bought a Moffat washer and dryer, and the timer came out of place and burnt on the inside. The timer clips in and if push too hard it will fall out or break the clip. We have extended warranty on it and due the repairman came out twice. The warranty person said it cost more for the repairman than the dryer worth - there's no more warranty. I think the dryer should replace when the timer fell out of place. This dryer should be called back.

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    Price

    Reviewed June 27, 2014

    Five years ago I purchased a brand-new condo w/ a GE Nautilus dishwasher installed. This machine has NEVER worked right. Issues:

    1. The detergent cup that closes, consistently gets stuck shut, hence only half of the detergent gets dispensed and a second cycle is usually needed to get the dishes cleaner.
    2. Dishes are never really clean. There's always at least one dish that has something left over on it, but it's usually multiple dishes.
    3. Lower rack started rusting out after 3 years of very light use (used approx 3-4 times a month). Loud. Louder than my washing machine.

    4. Replacement parts are ridiculously expensive. A new lower rack is approx $100.

    My condo also came with a GE refrigerator. It too is junk. Never again...

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    Customer ServiceInstallation & Setup

    Reviewed June 25, 2014

    Wow, where do I begin? Starting in February 2014, our GE dishwasher model #GSD406LD00SS serial #DZ774866B began to malfunction. The dishwasher does not completely drain and leaves a dirty, slimy film over every dish and glass. We have placed several service calls and emails with April, ext **, 1.800.386.1215 GE Consumer Relations. Each time they send an inept, uninformed technician who either: a) fails to report on-time and cancels at the last minute (they 'all took a Saturday off' - yes, seriously, we waited one Saturday and the technicians decided to abandon their responsibilities and leave us waiting for hours until we finally discovered afterwards that they are somehow not working), b) attempts to charge additional service fees when we have already paid once, c) leaves the dishwasher in the same state of disrepair - NONE of them bother to check the cycle and run the appliance before departing?

    We have had no fewer than five GE technicians visit our condo, as well as an independent contractor to verify the actual state of the dishwasher. Each time we are left with a inoperable appliance, my girlfriend and I have hand-washed dishes for the past four months due to GE's failure to buy back the lemon appliance or provide at their cost a replacement, in violation of the Magnusson Moss Act.

    But wait it does not end here! At their recommendation, and at our cost, we replaced the also-defective GE garbage disposal model GFC320V, thinking its abysmal performance may have caused interference with the dishwasher. Still the same result, dirty, filmy dishes and a pool of whitish water at the bottom of the dishwasher that does not drain. So after multiple emails, canceled, delayed, and unproductive appointments, we are no closer to a resolution now than we were four months ago. After one of the repairs, we were promised an extended 6-month warranty. The benefits of this warranty have yet to materialize.

    Most recently, GE offered to replace with a new GE model, free removal and installation but only at a 25% discount. Why should I pay for a new dishwasher that's still under warranty? BOTH the garbage disposal and dishwasher are less than TWO YEARS OLD. It still does not end. In a cruel twist of fate, combined with the manufacturing ineptitude of GE, our GE stackable washer/dryer model GTUP240EMWW ruptured and leaked water all over our basement floor, as of last weekend. Also less than TWO YEARS OLD, but now out of warranty.

    Folks, whatever you do, DO NOT purchase a GE appliance and DO NOT expect any recompense or satisfaction from their godawful customer service. They are content to keep sending technicians, weekend after weekend, to attempt repairs on a lemon appliance, in ignorance and violation of consumer protection laws. They will not offer a new appliance and will continually waste your time until you either give up in frustration and incredulity, or buy another brand of appliance. If any lawyers are reading this message and offer services pro-bono I will take your offer. This is truly a consumer's worst nightmare and we have documented every call and email. Our quality of life has been degraded by GE's lackadaisical approach to customer service, and the steady decline in the quality of their appliances.

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    Price

    Reviewed June 24, 2014

    First Profile microwave/oven caught on fire. Was replaced. Front panel on Profile refrigerator not reacting to touch. Repairman said that this model had problems. Fixed it - cost over $100.00. Dishwasher (Profile series) not worth the cost of heating the water to run it. Cleaned dishes by hand. Stove top died - not reacting to touch. $90.00 for repairman to visit us, and another $60.00 to tell us what was wrong. A lot of money for inferior products.

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    Customer ServiceStaff

    Reviewed June 16, 2014

    We bought our first new dish washer 2.5 months ago. It has never worked since we got it. Figured out it was the door. We have called SIX times to GE to have someone come fix it They told us that their systems were changed and that they would take care of this! No phone call back or anything. I finally had to called the service people my self. Whats' the point on a warranty if your not going to help. I will never buy another product from GE again!! I am VERY disappointed in the service. If you say your going to take care of it and call me back, then take care of it.

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    Price

    Reviewed June 5, 2014

    I've had a GE Dishwasher for over 6 years and it works great. The issue is every 2 years or so, the plastic over the metal rods that make up the plate racks wear away and rust the underlying metal. The first time GE charged me about 200.00 for the racks, where the dishwasher only cost 250.00. The second time they replaced for free and now this third time, GE is being absolutely absurd not replacing these racks.

    My concern for mine is the health issues arising from having rusted parts in the washer. I believe this to be a manufacturer's defect and could be happening in 1000's of these dishwashers. Metal should not go into water!!! GE should gladly replace my racks but they're giving me a major problem, like take our offer or don't bother us. Please see the attached pictures and hopefully this doesn't happen to your dishwashers.

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    Staff

    Reviewed June 3, 2014

    I also bought a stove as well as the dishwasher. We Told them with great concern to put a extra warranty on the more expensive item, which was the dish washer... more could go wrong. We all agreed, including sales person. Day before the first year, the dish washer was not draining good. They said the warranty was running out. I told them, I had got extra yr warranty. The robot voice said it might be over. The repairman came in, and said the same thing. The repairman replaced everything in the dishwasher. It took him 3 visits. He got it working. He claimed there was an extra orange ball in the part and that why it didn't drain well.

    I started using it for 2 weeks and it stop draining completely. When I bought it the salesperson said, "See I added the extra warranty on." But unbeknownst to me, she put it on the stove... How the heck am I supposed to know she did it wrong. I call the company and they said, "Look at your receipt." And sure enough, it was on the stove. Looking at it and how the salesperson made it sound, it was understood by all that the warranty was on and I had an extra yr on the dishwasher... I looked at the receipt. Had a list of what I bought the warranty and we were good to go. Everything was replaced in it, everything. It was a mechanical issue and yet here it sits not working and I haven't even paid for it. I am disabled and was give a lemon. I would never recommend a GE anything. This was a first... I usually buy Whirlpool and never ever had a problem... They're selling lemons and they know it.

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    Customer ServiceStaff

    Reviewed May 23, 2014

    Bought new 'Spec' house with all GE appliances (was charged extra). Dishwasher Model GDF510PSD1SS wasn't drying dishes, run time 3 to 4 1/2 hours. Opened door to stop it. Have to hand wash first, then place in dw. Service man said dishwasher working properly. All was wet, rinse aid constantly leaking. Tech replaced. Inside of dw gray color had milky white film on it, dishes, rubber gaskets around door. Tech poured citric acid sol. on filter. Next run, white film again. New Cuisinart pots, pans, lids, silverware & all, scratched and nicked in first wash. Found a piece heavy glass and screw in DW. Tech said someone forgot to put screw in panel and he didn't know where glass came from. Seven + tech visits, GE Consumer Relations refused my calls. Every 2 to 3 weeks, have to remove, clean filter, bottom screen, hand dry. One cycle works. White film was hard water buildup. A used dishwasher!! Bought water softener. Problems with R.O System & Refrigerator. NO More GE!

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    Reviewed May 18, 2014

    We purchased a complete kitchen of Profile appliances. Everything is fine except dishwasher! The first one didn't clean food and left scum on everything... The company sent service several times replacing many parts.... finally gave us a new one... It still doesn't clean. It will not remove peanut butter, avocado, and my teacups are perpetually stained dark brown. My old dishwasher, Kenmore, left my dishes sparkling... no matter what was on them, plus I didn't have to run my kitchen sink to get hot water first! I will not use GE in my next house which will be built in about 3-4 years.

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    Customer ServiceInstallation & SetupStaff

    Reviewed April 25, 2014

    In January 2013, my husband and I purchased new appliances from Home Depot, including the above referenced dishwasher. The first dishwasher was delivered broken. The display panel was detached from the body of the dishwasher. At that point, I was concerned about the quality of the product. From the way it was detached, it appeared to be very cheaply made. (It was also installed incorrectly, causing a leak under our sink and ruining the bottom of our cabinetry. We settled this with Home Depot, but I include this detail to help emphasize my frustration over this whole situation.)

    When I contacted Home Depot about the faulty product, they agreed to provide a replacement, so I decided to give it another try. I wish now that I had simply returned the product and purchased another brand. Upon receiving the new dishwasher, I noticed immediately that the edge of the inner rack was scratched so badly that the plastic coating was gone, and rust had already begun to appear. I had to call customer service and get replacement racks. (More on this to follow.) Allow me to detail our service call records:

    Call #1. Heat dry didn't work at all. The technician told me that I needed to run the water in the sink and make sure it was very hot before running the dishwasher, and he changed the settings. This created a slight improvement, but not much.

    Call #2. Soon after, detergent tabs started to get stuck in the dispenser cups. I was using the exact brand recommended in the manual. The technician told me that detergent tabs were just the worst, and that I should try gel detergent, even though this is contrary to what the manual states. The detergent ruined my silverware, and I have had to purchase a new set, which I now hand wash.

    Call #3. Using gel detergent did not work. Technician came back, and told me the wrong replacement racks were sent. That must be what was blocking the water from getting to the soap. He ordered another replacement rack. He brought a plastic door, watched the water, and told me the upper arm wasn't spinning fast enough. He made an adjustment and claimed to fix that.

    Call #4. Detergent still not emptying from the cup. A different technician came back and used the plastic door. He found a different problem, but did not have the parts to fix it, so, another service call had to be scheduled.

    Call #5. Technician comes back, and finally fixes the detergent cup problem. For now.

    Call #6. Heat dry now does not work at all. There is so much water on the dishes that I have to hand dry them, and afterward, I have to mop my floor. There is just a massive amount of water in the dishwasher. In addition, it will not start except on a one-hour delay. Pushing the delay button does nothing to change the settings, and does not allow me to scroll through like it should. This appointment is scheduled for today, but I am not hopeful that anything will change.

    At this point, I have no faith that this dishwasher will ever work. Customer service did extend my warranty for six months, but that is the only concession I have gotten from them. That extension will expire soon, and I fear that at that point I will simply have to spend another $600 on a new dishwasher and leave this one on the curb. It's unacceptable for any consumer to have to purchase a new dishwasher less than two years after purchasing from GE.

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    Reviewed April 25, 2014

    Ever since I bought this dishwasher in Jan 2014 it hasn't dried properly. Finally had a tech come out and he told me the water wasn't hot enough. How is it energy efficient if I have to raise the heat in my water heater to get the dishes to dry???? Very dissatisfied! My old dishwasher (with plastic lining) dried the dishes with no problem. I had it for 16 years before I had any problems with it. This new one is a problem from the first time I used it. No GE ever again!

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    Price

    Reviewed April 17, 2014

    I recently (3/6/14) bought a house that came with a brand new GE dishwasher model GDT530PGD0BB. The dishes don't dry properly and the tech has come out 3 different times and a supervisor 1x. After a full cycle (more than 1 hour), the dishes look like someone threw a gallon of water on them. The tech tells us that everyone complains about it. Advice given, I should leave the door open at an angle to allow the "condensation" to dry. They also tell me that it is because of the plastic encasing - this is not true. I had a Frigidaire dishwasher in an apartment that I rented with white plastic encasing and it worked! Then they tell me it is because I have a charcoal gray encasing. I just sent them pictures showing the liquid soap on the door after 2 cycles. This is a new issue that has occurred approx 6-7 times. It is a waste of water and electricity. I have also been told that the stainless steel dishwasher doesn't have these issues. So I requested that they give me a stainless steel model. There is about a $300 to $400 difference in price for a stainless steel model. I offered to pay the difference - I just want a dishwasher that works. I shouldn't have to pay for a brand new appliance that doesn't work.

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    Reviewed April 15, 2014

    I bought this dishwasher GLDT690TBB-00 on 05/12. It's not even 2 yrs old. I had some minor complaints about how hard it was to fit bowls, how the utensil rack wasn't easily accessible, how long the cycles took, how it had to be vented right after a cycle to keep clean dishes from smelling musty... But I was willing to put up with that. I spent about $700 new. The dishes did come out clean, if I stacked them properly. I only used it when full, about 2x/week, as I am an aging widow & live alone. It stopped functioning a few days ago. Control panel lit up, a little water came in, but no action with spray, etc. Called a local repair company today. They say the control panel is shorted out, and that in turn burned out the motor. The repair cost would have been $524.61. REALLY? Not doing that! Very disgusted. I'll never buy GE again. Last KitchenAid lasted 12 yrs, but as all the repair guys say: "They don't make 'em like they used to!" Too many bells & whistles. All I require is clean dishes, and for the appliance to do its job.

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    Staff

    Reviewed April 7, 2014

    I had a new house build and it came with all GE appliances. The dishwasher Model GDT530PSD255 was not drying the dishes and the run time could be as much as 3 hours. The service man was there with in week. He said the dishwasher was working properly. After running through the cycles he said it's working just fine. I open the door and it was all wet and the silverware tray and the silverware was wet and some soap was still on the door. He said everybody complains about the same thing.

    High efficiency Dishwasher have long run cycles and most don't dry to well. The silverware trays hold water because the tray sides are flat (horizontal) and that holds about a half of cup of water. All they have to do is put them on a 45 degree angle and the water will run off. Apparently it worked well on paper and no one actually ran it through its cycle. Needless to say I hate this dishwasher and it's almost at the point to do them by hand. A lot of time is spent drying off dishes and silverware.

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    Punctuality & SpeedReliability

    Reviewed March 28, 2014

    We bought a GE dishwasher model GDT720SGFWW thinking that GE was a reliable brand... What a disappointment! The first dishwasher we received was damaged and the door would not close properly. It took a week for GE to send a repair technician who confirmed that the unit was defective beyond repair. It took another week for GE to order a replacement unit and another week to get it delivered. The replacement unit arrived today and guess what? It is also damaged and the door will not close, same problem as the first one! Terrible products, slow service. I will never buy a GE appliance again!

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 6, 2014

    Three years ago, we remodeled our kitchen and replaced all our appliances with GE Profile Stainless Steel appliances, stove, refrigerator, and dishwasher. Two months ago, the dishwasher, model PDWT580R10SS, stopped working. It was out of warranty, but the store where we purchased it said to call GE consumer service to see what they could do. They said that they would replace the parts for free if we paid for service. They said they would send a GE certified service tech to fix it. The two people they sent were dumb as a brick and after tearing apart the door, they decided that the controller board was bad and sent for a replacement. Two weeks later, they installed the new controller board and it still didn't work. They called GE and were walked through a troubleshooting guide and it was determined that the touchpad was bad.

    They ordered a touch pad and two weeks later, they arrived to install it and asked where the part was. According to them, it was sent to me and was at the post office, which it was not. They then asked to be paid for the three calls and I told them I do not pay for incompetence and would pay them when the appliance was fixed. Turns out, they gave GE the wrong address (their store) for the part and it was sent back. I called GE Consumer Service and talked to my rep who said she would send the part directly to me and that the service rep refused to work with me again and I should contact another service organization.

    The part came and it was not a touch pad, even though the packing list said touch pad. I called the GE rep, who is now a good friend and she said she would contact the store where we purchased the dishwasher and have them fix it as long as I paid for the parts. It is now two weeks since they arrived and diagnosed the problem. I just called the store and they said the part was backordered for another week. It will be close to three months before the dishwasher will be fixed if it can be. DO NOT, UNDER ANY CIRCUMSTANCES PURCHASE A GE APPLIANCE.

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    Punctuality & Speed

    Reviewed Feb. 10, 2014

    I have a GE Triton. We started a load of dishes before going to bed. When we woke up in the morning there was a terrible burning plastic smell. The dishwasher was stuck on, and ran all night. It wouldn't turn off, so we unplugged it. We are lucky that it didn't catch the house on fire. NEVER go to sleep with your dishwasher running.

    All the stuff you see at the bottom is plastic that dripped down. It melted the bottom of the silverware rack, and some silverware fell down to the bottom where the plastic handles of the knife handles melted. There is brown residue, so I think it did start to catch fire. Thank goodness we woke up early.

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    Reviewed Jan. 8, 2014

    My dishwasher is part of the recall due to fire hazards. Last week it began leaking. I found the leak which is a crack in the plastic basin right under the heating element. Is this connected? Dishwasher does a horrible job cleaning so I would never use the rebate to purchase a new one nor can I afford currently.

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    Reviewed Dec. 26, 2013

    Similar to another comment, we bought the entire suite. Dishwasher cycle screen gone after five uses. Oven temp needs adjusting. For the "quality" we were sold, this is extremely disappointing. Bought extended warranty, thank God, so will see if it was worth it.

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    Reviewed Dec. 25, 2013

    We purchased the suite of Cafe appliances. After one year of service, out of warranty of course, the touch pad on the microwave quite working. The touch pad on the dishwasher has several lights that do not work. These products are insanely inferior. If you are considering purchasing, I would buy anything but GE.

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    Price

    Reviewed Dec. 5, 2013

    I had a problem with my GE Profile Dishwasher that I had for several years and I had it on factory warranty. However, the last time they came to repair, they did not have parts available to fix anymore. So, they recommended new one. I worked with Consumer dept and made arrangements to replace with one they recommended at $500+. After several efforts to get it delivered, it was and we began using. It is not a Profile like my old one and it does not have the additional washing, rinsing and drying cycles as the Profile. It is a flat out bottom line washer. No, sani clean etc..

    We have used the machine about 4 times and each time we have to rewash several of the dishes and especially the silverware. This is the most disgusting piece of equipment I have ever used. My home is loaded with GE products from years ago, mostly the Profile series and I have been delighted with the products and service. This machine is a disaster. I cannot believe that GE has this on the market or maybe this is a machine they use to satisfy customers who may threaten to use someone else's. It was not free, as I say it cost over $500. The stores and onlines advertise better machines on sale for less. I have GE stock which I will sell. They are going down on Quality. Consequences: Stuck with poor machine that does not do job that I paid good money for. Really, GE, get yourself together. Product Model:GDF510PSD1SS.

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    Reviewed Dec. 2, 2013

    My husband and I purchased a GE dishwasher model: P GDWF150V55ES, serial no: SZ768478B on October 20, 2012. The dishwasher never worked from day one. I have had so many hassles with the consumer relations department. They are the WORST EVER!!! I have been fighting this company for over a year. I have provided photographs of filthy dishes and utensils. They don't care. We are a middle class family and we have been ripped off by GE. I will NEVER purchase another item from GE and I recommend that nobody else does either. This has been a nightmare for us.

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    Installation & Setup

    Reviewed Nov. 9, 2013

    I work as a service tech for a major insurance company. I am a master tech, and master electrician. The company that I work for owns an apartment complex which is used to house company executives whose offices are located at other sites, but often come to the Chattanooga Site to work short term.

    I was called to repair an old dishwasher in one of the apartments. Upon looking at the existing dishwasher, I decided to replace with a new one. I received a new GE model GDF 510 PGD 1WW dishwasher on November 8, 2013. As usual I unpackaged the appliance and examined the exterior. Finding no visible damage, and with the help of a master plumber, I removed the old dishwasher, and installed the new one. After all the connections were made, I opened the door, removed all the packaging from the dishwasher, and found the upper spray arm lying in disarray in the bottom of the machine. Assuming that this was the way that the machine was packaged, I installed the spray arm, plugged the machine up and started the machine as the operations manual instructed. The machine would not work.

    The power lamp would burn solid for a few seconds and start flashing. I tried to start the machine a number of times while reading the instructions, and while my partner read the instructions aloud, but with no results. Finally, I used a screwdriver to hold the door switch closed, pressed the start button and the unit started. The catch mounted on the door would not make the door switch, mounted on the machine body. We tried to adjust the switch and the catch, but with no success.

    The dishwasher did not show any signs of exterior shipping damage, but for some reason the upper spray arm was off and lying in the bottom of the unit, I found a small piece of broken plastic and a screw in the bottom of the machine, and the door switch would not make. Outside that I have no complaints. I am not sure where this machine was assembled, but it certainly was not equal to the machine that we removed. Thanks GE for making my job harder. I will have to find another dishwasher Monday and replace the damaged one, and perhaps send this one back, but the replacement will certainly be another brand.

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    Customer Service

    Reviewed Nov. 7, 2013

    So many things to complain about, I don't even know where to start!! Terrible customer service. Not willing to help get my appliances repaired and when they do decide to help me out, the guy says it is too far gone to try to fix it. Any one have any luck with getting their GE appliances fixed?

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    Reviewed Oct. 19, 2013

    Have been using dishwasher (PDWT380VOOSS) since May 2013. Dishes do not come clean and I rewash by hand... have followed all suggestions by consumer relations, service technician and manual…can't afford to replace appliance…GE willing to replace at an aggressive discount because the appliance is working as it was designed to…disappointed in performance of a profile appliance.

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    Reviewed Oct. 7, 2013

    I'm just beginning the process of investigating this dishwasher I bought that doesn't work. I am a snowbird so this machine has only been used part time for a family of 2. We installed it March 2010 and it’s October 2013. But during that time frame we've only used it approx. 3 months in 2010, 7 months in 2011 and 7 in 2012 and 5 months in 2013. I noticed a smell of something burning before we left in May but thought it was something from the outdoors. So blew it off and left. When we returned last week, we discovered that the water wouldn't fill up but the heat would come on..... even if you turned off the "heat feature"!!!! And it gets hot. We've unplugged it and was going to call GE repair tech until I read these reviews. Now I don't know what to do because it's not under warranty.

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    Reviewed Sept. 24, 2013

    Our brand new GE Profile dishwasher wasn't cleaning dishes (even after rinsing them before stacking them in the dishwasher). GE technician came several times and lectured me how I need to open hot water faucet before turning on the dishwasher, about how I should stack the dishes in the dishwasher, etc... all bogus talk. Our builder was kind enough to replace the dishwasher because he saw how frustrating it was to deal with GE service. The new GE Profile (i.e. replaced by builder) works without opening hot water faucet, or washing the dishes or stacking them in any particular manner. In summary, I wouldn't recommend GE Products because GE service is HORRIBLE and their products aren't that great. I have GE Profile all over my kitchen. Within the first year, my microwave, dishwasher and built-in fridge broke down!!!

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    Reviewed Sept. 11, 2013

    Our new GE dishwasher is a disappointment. 1. There is water on the door after the dishes wash. 2. There is soap on the door after the dishes wash. 3. The silverware is often dirty after the dishes wash.

    I have observed the following: 1. The reason for the water is the silverware trays are made of plastic and do not dry. They should make them of coated wire like they used to. 2. The soap tray is often prevented from opening all the way by the silverware in the rack. They should re-design the bottom rack. 3. The silverware tray is too enclosed for good cleaning. It should be made of coated wire like they used to.

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    Reviewed Sept. 9, 2013

    Bought a new GE dishwasher. Arm on top keeps falling off. Does not heat dry. Dishes do not come out clean. Had repair man out four times, still not fixed. GE junk, junk. Will never buy GE again.

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    Price

    Reviewed Sept. 7, 2013

    GE Dishwasher Model GLD7400R10BB - Remodeled my kitchen about 2 1/2 years ago and replaced all my appliances with GE appliances. I noticed that every now and then my dishwasher wasn't starting or running through a full cycle. I had called the GE repairman because my microwave was not heating up and asked him to take a look at my dishwasher as well. After hearing it was going to cost me $500.00 to fix my still under warranty microwave and the control board was no good and very expensive to replace because my one year warranty had past on my dishwasher, I will never invest in the money hog GE ever again! WARNING... DO NOT BUY GE!

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    Reviewed Aug. 29, 2013

    Even though the dishwasher was bought 15 months ago, it was only used for the last past 5 months. There is no water fill up the washer. When I call GE for the service, the operator keeps saying that it is out of one-year warranty and I have to pay everything to fix it; I have proof that the product was in use under 5 months. The product clearly has a problem. I am not happy with their services and with the product.

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    Reviewed Aug. 27, 2013

    Spent $5,000 on all new appliances 7 yrs ago, it's all broke now. It is all junk. I have been in the construction industry for 40 yrs, have always had GE, will never buy again. Do not waste your money on anything stamped GE

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    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed Aug. 20, 2013

    Month Long Dish Washer Installation from Hell (Try #3 the best).

    Install Try 1 (I took off work for): "Oops, I ordered the wrong hose. I am going to have to come back next week to install. I will call you and set something up." (installer). Next week Friday: "Hello is this GE Installation services Umm it's Friday and the guy never called or showed up this week to install my dishwasher I just purchased??!?" (me). We then set up a time for the following week. How unprofessional.

    Install Try 2 (I took off work for): "Umm still didn't bring the right hose. Can you go to Home Depot for me and buy the right one and bring it back?" (installer). "Ahh No!?! This is your problem not mine." (me). "Well I will have to come back then." (installer). "You have to be kidding me. I have to take another day off work?!?" (me). Finally he gets a guy to come with the correct hose. "Umm, can I borrow a screw driver and some tools from you?"(installer). "You have to be kidding me, sure? " (me). Installer proceeds to drop the sides and fumble around banging the pieces on my NEW floor. Finally getting it installed. "It doesn't look right. Don't the feet raise up and shouldn't the dishwasher be flush to the cabinets????!? and it looks crooked??" (me). "Nope." (installer). I file a complaint and the guy removes my $60 install fee and sends another team out to fix it.

    Install Try 3 (I took off work for): 3 guys come and re-install dishwasher worse than the guy before them. From the other room you hear banging around and "Oops, I broke a screw etc..." This is what happens afterwards. "Umm the plastic backing and sides are showing. It's pushed out farther than it was from the first guy. It definitely is NOT supposed to look like that. Plus it's loose???" (me). "Best we can do. Bye." (install team). "This doesn't seem right...."(me). "Oh no, it's leaking!!!!!!!!!!!!" (me). So I called a plumber to come ASAP as I said before it's NEW wood floor. New Plumber NOT associated with GE or Home Depot (who I probably will be getting a nice bill for calling last minute) proceeds to fix my dishwasher for the next 4 hours...

    Here is a small list of problems: 1) it's leaking; 2) the foot vibrated off; 3) screws broke off; 4) damage to hose; 5) bottom plate installed at angle not even remotely level; 6) scratched up floor and cabinets; 7) installed too far forward and too low. This is the list. So far we still are trying to figure out where it is leaking from and if the dishwasher even will work. Thank god I actually got a Professional this time unlike GE/Home Depot's teams. I then called GE Install services 1-800-432-7167 again and this is what they had to say: "We already refunded you the 60 dollars. There is nothing we can do but we will file your complaint." I called again to speak with a manager and after a long conversation, he gave me $62 off my order. -- And let me tell you that is not going to cover the cost of the plumber I just hired to fix your mess. Not to mention the 3 days off work I took. Irritated I hung up.

    I bought a fridge, cook top, and double oven with GE along with this dishwasher. I wish I hadn't given them my business. Apparently, I am supposed to call back if the dishwasher doesn't work when my plumber is done working on it. Oh I WILL be calling back, you can bet on it. As for now I just hope he finds the leak... Moral of the story is NEVER use the install services they offer. You are better off getting your own plumber from the start.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 15, 2013

    I have a new GE profile model PDWT380VSS - Two in fact. The first one kept breaking glasses in the top rack. GE technicians could not find an answer so they replaced the Dishwasher. Now six months later it's doing it again. This replaced a perfectly good, older model as part of a remodel. They'll be sending another tech who I suspect will not have an answer. Any thoughts on what could be causing this or a way around it or is it to be expected? The first GE profile I had for several years with no such issues.

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    Installation & Setup

    Reviewed Aug. 15, 2013

    When we bought our house we upgraded our GE appliances to stainless steel. I had no problems with the dishwasher until a few days ago. Then it stopped working completely. As with most of the complaints I have read the control panel was not working. We took the front door apart just to see if the dishwasher was worth salvaging or should we buy a new one. A screw was NEVER installed on the vent assembly to hold it in place. The entire inside if the door was corroded by steam and/or water. So every wash slowly degrading the electronics. 18 months, 6 months past its warranty where now it's "out of their hands" and "you can pay $89 to have someone just look at it". We were lucky it just broke because this hidden mistake on their part could have not only caused a short circuit but a fire. Like so many of the other stories. I will not buy GE again.

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    Reviewed Aug. 7, 2013

    I remodeled my house 5 years ago and went with the GE Profile appliances in my kitchen. Last week I had run the dish washer cycle and noticed the soap had not dissolved and the dishes didn't seem to be clean so I ran the cycle again. I started it at about 8 pm and we went to bed not thinking any more about it. About 1 am I awoke to a horrible plastic burning smell. I checked through the whole house and could not find where it was coming from until I entered the kitchen. As I entered the room my eyes started streaming from the burn. I opened the dishwasher and smoke starting bellowing out of it. Not just smoke but a toxic smoke filled the room. The inside of the dishwasher was so hot and everything plastic inside was melted. The bottom drawer and parts of the dishwasher were also melted. The silverware tray full of silverware was all melted together. This all occurred in a matter of 5 hours. Had I not woke up when I did, who knows if we would have woke up.

    The house was full of toxic smoke that did not trigger the smoke detectors. We just went ahead and purchased a new dishwasher and had it installed yesterday. This morning my husband decided to do a little research on this product and found there was a recall last year. I contacted GE and found that our model was not part of the recall because it has a stainless steel interior, only the plastic interiors are part of the recall. I also found out that had we called them and had them send out a certified GE technician look at it, they would replace it.

    Too late it has already been replaced and sent to the recycle center. I did take pictures and have record of the model and serial number which doesn't matter. I just want to get it out there that this product is also dangerous and a fire hazard. This product could have easily caused a fire in my home. I also wish I would have done more research before we replaced it. Our new dishwasher is a GE Profile...

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    Price

    Reviewed Aug. 1, 2013

    Have a three-year-old townhouse in New England that came with GE appliances. Within months the microwave needed a new circuit board and, later, the auto open vent is making funny noises when it opens and closes. WORSE: Dishwasher on fritz in third year, requiring a new computer control pad. The cost: $283. American-labeled products produced in other parts of the world are going to cost twice or three times as much before their useful life is over. Shop with care, friends.

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    Customer ServiceInstallation & SetupReliability

    Reviewed July 20, 2013

    We remodeled our kitchen three years ago and purchased three GE cafe products: the dishwasher, microwave, and stove. The stove has been wonderful, no problems. The microwave was defective when we purchased but was easily repaired by the install of a new circuit board (I believe that is what it was called). Anyhow, no problems since. The dishwasher has been a big disappointment (it too needed a new circuit board) in regards to its performance. Dishes come out looking horrible as if there is still soap on them! I tried different types of soaps, the liquid, tabs, and rinse aids. Nothing seemed to work!

    I finally gave up on the liquid and my husband cleaned out the liquid dispenser completely and I only used the tabs as the results seemed to be a bit better. I regretted trashing our 15+ year old dishwasher that worked wonderfully! I am giving my review three stars because my coworker suggested I try a product called Lemi Shine (you can purchase at Target). I was not hopeful but it was the answer to my dishwasher prayers!

    It is incredible and I have used it for a few months now and have no complaints about my dishwasher’s performance. I use only the tab dispenser (Finish Powerball) and then I sprinkle Lemi Shine around the tab and my dishes are clean with NO residue! As an added bonus, the inside of the dishwasher is spic and span too! I guess I didn't notice how filmy and cloudy it had become. Try Lemi Shine and I hope it works for all of you too!

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    Customer ServicePunctuality & Speed

    Reviewed July 3, 2013

    Wife called me at work to tell me our house is filled with smoke. Our GE dishwasher caught on fire 20 mins after she did a load of dinner dishes. Thanks to my 10- and 4-year-old kids who were in the living room playing, when they smelled smoke, they quickly ran and got the fire extinguisher and yelled to my wife. They ran out of the house and called the FD. Their quick thinking prevented it from getting worse. While on the phone, I had her go and turn off the circuit breaker. We got lucky this time, someone was home...

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    Reviewed June 27, 2013

    I purchased a GE dishwasher, stove and refrigerator in December 2012. All 3 appliances have broken, needed parts (which were also broken) and I still have appliances that aren't working appropriately. The dishwasher door broke and it doesn't clean or dry well. The induction stove (the main burner) doesn't work and the replacement part was delivered to my house and that was delivered broken. The fan in the refrigerator broke and still remains broken. I have had nothing but headaches since the day the appliances were delivered. I would not recommend GE appliances.

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    Reviewed June 23, 2013

    I had trouble from the beginning; the dishes came out hazy. When I called GE, they said to use the recommended detergent; I did. The dishes came out hazy and smelled like detergent. They messed around long enough with that and getting someone out to fix the controls, which did not work properly, until enough time lapsed and I could not get a refund. The dishwasher turned itself on after a power outage. It was not running when the power went out and was running non-stop for God knows how long before it was noticed. This happened at Thanksgiving time, and they had service out at 6 weeks so I had to do Thanksgiving dishes by hand. After that, they postponed for another 2 weeks. I got a replacement dishwasher, thanks to the Home Depot Manager.

    The dishes come out stinky and hazy; sometimes, there is visible soap residue on the glassware. I even ran the dishes through a second no detergent cycle and still had residue on the dishes. The controls do not work. We have to turn the power on and close the door 3 or 4 times before it will come on. We are afraid to leave the circuit breaker on when we leave as we are unsure if it will start on its own like the first one did. It is also the worst designed layout for loading any dishes. This is totally unacceptable as soap residue causes intestinal difficulties, and you should not have to be afraid that your dishwasher will take on a life of its own and start. I highly recommend you do not waste your money on this dishwasher. GE has extremely poor customer support. Home Depot support was great. This makes two GE Profile Dishwasher in less than a year and two strike outs. They will not get the chance for a third out. We are getting a KitchenAid.

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    Reviewed June 16, 2013

    I had nothing but problems since day 1. The dishwasher has never cleaned dishes properly. We have to pre-scrub. The soap dispenser does not operate properly. The keypad stopped working after only 2 years.

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    Reviewed June 14, 2013

    I have just purchased a new GE dishwasher because mine just broke after 35 long years of excellent service. I am so completely satisfied with your GE products, and I would like to tell you also that the double oven stoves are still working well.

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    Installation & Setup

    Reviewed June 12, 2013

    We bought 3 GE Profile appliances in 2005 when we renovated our kitchen. We have not had much problem with the gas oven/range/stove. We have, however, had nothing but problems with the microwave (which I submitted a separate review for) and the dishwasher. Recently, a friend made some suggestions regarding the dishwasher. I then went online and watched some tutorials on troubleshooting my dishwasher problems. I tried all the new suggestions and the dishwasher worked OK the one or two times after that and then back to all the old problems:

    1. We have to scour every dish until it's nearly clean before loading (even though the instructions specifically stated no pre-rinsing necessary).
    2. I am not sure the soap cup opens. The soap is always left caked in the cup resulting in running the dishwasher twice. We have tried all kinds of various soaps and they all do the same thing. The eco-friendly soaps are the worst. We strive to be eco-friendly, but how can we be if we are using the harshest soaps possible AND running our dishwasher twice?! Not to mention the pre-rinse scour and running water until it is 120 degrees prior to running.

    3. The dishwasher also leaks and is very noisy.

    I have read some other reviews on this product and realize our dishes are not always dry at the end. This is a non-issue for me. I don't care so much if the dishes are dry. I do prefer for them to be clean. Dishes are a task I do not prefer to do. It would be nice to have a functioning helper. I am grateful the thing hasn't caught on fire. I saw that this dishwasher currently sells for $800-$1,500. I cannot believe it. I wouldn't spend $100 on this piece of junk.

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    Reviewed June 4, 2013

    Lousy and won't clean dishes. $1,000 down the drain.

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    Customer ServiceStaff

    Reviewed May 31, 2013

    We have the dishwasher, fridge and stove from the GE Cafe series. In the 2 years that we have had them, we have become pretty acquainted with the local repair people because there hasn't been one month when all three were working at the same time. The fridge had to be replaced (we lost over $1000 in just food) - the replacement fridge had to be repaired. The customer service is awful. They are just trained NOT to be helpful. GE takes no responsibility for putting out such low quality, high priced appliances. I will never buy GE again and hopefully these reviews can save you the same grief and hopefully money (we have to pay for service repairs). Buy anything but GE, one star - is one too many!

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    Customer Service

    Reviewed May 24, 2013

    We brought a GE GLD4466RSS 1.5 year ago, but GE called us saying there was no GLD4466RSS in stock so they would send an upgraded model, GLD5666V00SS, and it would take 20 more days to deliver because it would come from US (I'm in Canada). We said okay. At least, we will get a better machine. Wrong! That is where our nightmare started. We got the machine and it never worked properly. Full cycle doesn't go through until end every time. We can choose whatever cycle that it will have only a quick pre-wash cycle in only 20 minutes. The soapbox opens once in a while and if you don't open the door, it will re-run the 20-min cycle every 2 hours. In the beginning, it happened only once in a while but now, it works only like that (never have full cycle).

    We called GE warranty services few times and got few parts replaced. At the second time, we requested to replace the machine since we had same problems and we thought there was no point to try to fix it again. But we were told by the service company that GE wouldn't change until they try all tentative to repair the machine. I've done some search and couldn't find this model on sale. I believe this crap was the worst model they have ever built and they wanted to get away of the stock somehow. We regret for not rejecting this machine and accepting the tentative to repair it because this crap is ready to go to garbage and we will need to buy another one. Of course, we won't ever buy a GE appliance again, ever.

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    GE Dishwashers Company Information

    Company Name:
    GE Service Contracts
    Company Type:
    Public
    Ticker Symbol:
    GE
    Country:
    United States
    Website:
    www.ge.com