Frigidaire Air Conditioners Reviews

I purchased a 15,000 BTU Air Conditioner in April 2023. Then I purchased a 5 year warranty in February of 2024. This year the AC is no longer blowing cold air. I reported and gave all information asked for by the service department and I am still not getting any answers. They just keep telling me that it is being reviewed and expedited. I would stay away from purchasing Frigidaire air conditioners and especially their extended warranties.

The box arrived at our front door on May 22, 2025 without notice from UPS. The box looked like it fell off the truck and it is very obvious that it had been previously opened and repackaged, as the flaps were unglued and secured with clear packing tape. The Window A/C unit is not supposed to be shipped on its side and we were expecting the normal shipping method of the unit inside a brown box, marked fragile with arrows stating "this side up". We must assume that the unit is damaged as that is why it was previously returned to Frigidaire by another customer. Repeated emails and a call to Customer Service for a return shipping label have been ignored. So, we have to keep the unit in our shed and instruct our Credit Card Company to reverse the charge.

I had a warranty on an air conditioner. It stopped working. I called over a month ago. I had a lot of confusion talking to the customer service rep. I told him I could not fill out the online form because it was given to me through a New York City free air conditioning giveaway. They said no problem, they would fill out the form to me and put it to the back office. Over 1 month I have called four times and I get the same stupid script written to me. I have a reference number. Doesn't seem to matter to them. I cannot contact the department that is handling the replacement. It is starting to get ridiculous. I called the better Business bureau and I hope I can get a resolution for them. This is just mind boggling. I also have complained about the app they have to turn my appliance on and off never works. They have not resolved that issue for me. And it goes on and on. Never buy a Frigidaire appliance.

I received my ac window unit and it will not come on and stay on. My unit from Walmart that was only 200 works better than this big one 🤦🏻‍♀️. This is the worse I’ve ever seen! My old one worked great but it quit working 😔.

Sent me an AC unit that literally didn't blow cold air. Customer service was terrible. They hung up when I tried calling them and when you try to chat with them it takes them 5 minutes to reply to a message because they are talking to 3 people at once. I would never buy from this company again if their AC units weren't the only ones that fit into my buildings through the wall slots.

I bought a 8000btu air and heat combo wall air conditioner and after 6 months it starting freezing up, the drain is clean the unit is new and looks new still inside, I only run the unit at night and it only lasted 6 months. $600 ac unit only lasting six months, ridiculous and their customer service is horrible. Wouldn't do anything about it so I guess I'm out $600. Fair warning don't buy their products. They are made like junk. No way are they made to last. Thanks for the crap product Frigidaire.

Awful customer service department! Purchased a portable room air conditioner in May 2024 from Home Depot. Third time I used it, the cooling function cycles on & mostly off. Contacted Cust Svc on 6/21. Told it would need to be replaced and she created a warranty order. Told me I would need to wait 7-10 days to be contacted by their “back office”. Needless to say - No Contact. I’ve spoken to 4 different people and told the same thing. 4th person got frustrated with and told her "I will not accept that answer anymore" - she hung up on me! 5th person finally told me I needed to fill out a form with the same info as the very first had taken. Also asked for manager and she has not called me back days later. Their Cust Svc Dept is obviously managed by incompetency and lack of trained and knowledgeable people.

Two weeks ago I went to retailers to buy a Frigidaire 15,100 btu 850 sq. ft. window air conditioner. Apparently NO ONE carries them anymore! I had to go online which I hate to do. I tried to order it through Home Depot. Every time I tried to order it, it was out of stock! I would get an email it was in stock, and try to order it, it was out of stock. This went on for a week. SO I went on Frigidaire's site and ordered it but couldn't put in the code to save 5%! Had to use the chat! Ordered July 4th, received July 9th. Put in July 11th, 4 1/2 hours it took to put it in! Didn't work! NOOOO cold air! Compressor didn't work! Looks like someone hit the thing in several places. Plug was smashed, had to pull out the one part of the plug to plug it into the outlet! Doesn't connect to my son's phone either.

Called Frigidaire customer service and they are not helpful in assisting me in any way to resolve my issue with my Air Conditioner unit 15BTU model number FFRE1533U10, serial number IK85024714. This unit is only 4 years old and not cooling and the best solution was to give a call to outside Advanced Solutions contact phone number 914-935-7510 however they currently don't have AC technicians. Called Back customer service center and the agent on the phone told me they could not do anything for me. This company does not care about customer satisfaction or product they sell to consumers. Please keep that mind when choosing Frigidaire for any appliances.

I ordered a Frigidaire window air conditioner on June 1, 2024. It said 2 day air delivery. It is now July 8, 2024 and it still hasn't shipped! I had called each and every week with my order no. After 2 weeks they said the warehouse had lost my order no. It was sent again and after another 2.5 wks the lady I was emailing said there was still no word. The most horrendous, awful, terrible customer service I've ever experienced!!! I finally canceled my order today and it will take 7 to 10 business days to get my money back.

I have a Frigidaire air conditioner. It is absolutely the worst piece of garbage I ever bought. It is now after 12 midnight on the east coast and my air conditioner beeps every 30 seconds while it is off or on. It is annoying as hell. The last summer this garbage is with me. I called customer service and guess what? It is a person from another country try who barely knows English or anything about the product. After being on the phone with her for what seemed like hours, I was told IT would email me to resolve the problem. No email was ever received after over a week. I DO NOT recommend anyone to buy their products. Terrible product and terrible customer service. I viewed their reviews and at least 70% were horror stories. I am sure the company will not respond to this review to help save a customer, and I am sure no one will ever read this honest review. Never Again.

Bought new 10,000 BTU portable air conditioner from Lowe's August 2023. Problems began in April 2024 with cooling inconsistencies. I followed every manufacturing process. Still only cools for 10 minutes then just blows room temperature. The nightmare with their customer service. I keep sending in the photo tag and receipt for the claim and it still gets rejected. Some messages say wrong serial number. I have sent a clear photo to them 4 times. One rep said the first let of the SN should be X. However, this one says Y. There is no problem from my end. How many times do I have to submit the same information? Finally I was assured that they have the photo of the service tag. However, now they say again it is incorrect????

Tonight - I called and got Raye - 8:15PM 4/30/24 --- The representative, product was unhelpful and product is a waste. Situation: Purchased two window A/Cs -; Service Model: FFRA051WAE1 - less than 2 weeks old. Product result after having someone set up: extremely low cool even when setting on max (blows like a low fan). Call result - over talked by Raye, no technicians available for on-site service, no next level technical support to troubleshoot beyond 1st level Raye.

Great and Wonderful experience to work with and very professional! Highly recommend! He was amazing by keeping in contact with me, providing different opinions and installing on a rainy Saturday. So happy with the service!

We are so happy we went with Frigidaire Services to install our ducted air conditioning system. They custom designed our system, taking into account the layout of our house and lifestyle requirements.

Hands down worst customer service ever. I purchased an AC that never worked. I provided all information they required and approved for replacement. I am waiting over 4 months for this replacement air conditioner. I have called countless times. Waste of my precious time! The same response is they will get back to me within 24 to 48 hours. AC was to have been delivered in 10 to 12 days. What a joke! I will never support this company again.

Frigidaire doesn’t honor the warranty on the A/C wall unit. A technician came to my home and made up many excuses not to service my A/C. The technician didn’t like to take the air conditioner's temperature after I ask him five times. We had four technicians come to my home but since the A/C was under warranty they wouldn’t cover American Home Shield. I’m so shocked at how that technician behaved.

THEY ARE RIPPING OFF AN ELDERLY, DISABLED, INDIGENT VETERAN! DISGUSTING COMPANY GARBAGE PRODUCTS. I would like to preface this review by telling you I tried to post it on the Frigidaire website. They rejected the review and in the rejection they included a list of all the reasons that they rejected you. I didn't do one thing on that list but they rejected the review anyways. It's obvious why. They're thieves. They're liars. They're scammers. They don't care who you are they are going to rip you off and they don't care who you report them to.

Bought unit last year, stopped working after 6-months, EC code displayed. Told to unplug, wait 15-minutes, plug in. Unit only then has fan, not condenser working. Next day, same thing. Called Customer Service again, gave me repair company to call and repair would be at my expense. Called number, they do not repair dehumidifiers. Also, 45+ minutes on hold each time I called. Shameful.

Unfortunately I purchased a Frigidaire Gallery 8000 btu Inverter Quiet temp smart air conditioner February 2022. Thinking Frigidaire was a superior company but now I am sadly mistaken! I sent in my warranty card, good for one year. I used the air conditioner from March to October first. I was very pleased with how well it cooled my bedroom and indeed was quiet. Started it back up first of March 2023 and it stops and displays an error code EC 07. I try all the troubleshooting tactics to no avail.

The e-mail below, received from Frigidaire shows their attitude and also my original product review posted to their website. The product was received in original packaging from Lowe's 1/30/2023 and is needed to create a microclimate for my disabled daughter. Frigidaire Does Not Honor Warranty. Bought this product from Lowe's and it was delivered today from a Lowe's distribution center in its original packaging. The exhaust hose was broken. Tried to contact Frigidaire, which was possible only via text and only after multiple attempts via phone, website and text. Stated the issue, texted picture and label, and was told the unit is a previously owned unit and Frigidaire will not honor warranty.

Freidrich in bedroom almost 19 years old and good but next year will need new one. Was great 18 years. Frigidaire living room did not stay working as air conditioner more than 4 seasons warm air. Waste of money. Never bought any a/c other than Freidrich in all the years as senior before. I Will never, never, never buy a frigidaire product again. Waste of over 500 dollars, pay almost double and it will last 4x the amount of years and superior obviously product freidrich. No customer service either, just tried a number not in order

I have a casement style Frigidaire A/C in my bedroom, and a thru-the-wall Frigidaire A/C in my living room of my condo - both perform well, have intuitive remote controls, and have lasted very well. A friend had a daughter diagnosed with MS, so we had to scramble some years ago to get A/Cs quick before she could come home from the hospital - with a casement style Frigidaire A/C running 24 hours per day, it still lasted 8 years, and was replaced with another - Also have one other Frigidaire casement style in another window of the house - has lasted well, and performed well for years. When I needed a part damaged in shipping, control panel - Frigidaire sent me the part quickly, at no charge.

Landlord provided this noisemaker about 5 years ago. The fan is too loud. Though it is rated to cool our entire one bedroom apt, it will not cool the room it is in on warm days. This place is airtight and well insulated. Yet it runs and runs and runs. If you examine the good reviews here you will see a pattern: "good value", "easy to use", "sleek stylish design" written by our friends in some other country. Do better Consumer Reports, you have not verified anything. These units are poorly engineered junk not to be purchased at any price. Lowe's, Best Buy, Walmart are all in on the scam. There should be a class action suit against Frigidaire. Not helping global warming by building junk.

This is with regards to Frigidaire's customer support/warrant department. We just purchased a Frigidaire air conditioning window unit until our new HVAC is installed. The unit was installed per every step of the installation manual. The unit was running for approximately 45 minutes before I called customer support/warranty department per their website. Long story short, the error was on my end because I had set the fan to High Fan, which on the dial is the highest setting you can rotate the knob to, instead of High Cool Fan which was the 2nd notch from the end of the rotation furthest from the Off selection. You may see how this can be easily overlooked. We figured that out.

My church purchased Frigidaire Room Air Conditioner for my home in June 2021. It worked for only 2 1/2 months and stopped working. The unit is leaking oil from the back of the unit, so I called about the warranty on this unit. Called in August for service. No show, then I called back and they reschedule another service call. Still NO SHOW again. Called again. They said the work order is still open but it is 7:30pm at night. REALLY? No Show. It is now September 28, 2021 still no repairman to look at my AC Unit. Where is the service for your product that is under Warranty?? Bad customer service. No one can answer my question "Is there a really repairman for Frigidaire?" No service.

I spent too much money in Texas. It failed at 86 degrees. Over 90 it sucks. I am shipping this POS back to their chief engineer at my cost. I will never buy a "Frigidaire" POS again. I will get in a pick up truck and dump the POS on them.

Purchased mobile home in 2019 with Frigidaire central air installed June of 2019. Unit not cooling and called for service. Company found a leaking compressor. Frigidaire claims a ten year parts warranty but if you are not the original purchaser on the AC unit the warranty goes to 5 years. Called about part and local distributor did not want go honor warranty. Another distributor would cover the part but has to be shipped and I have to pay for the shipping which is over 100 dollars. When it comes in to be installed I have to pay another 1300 dollars on top on the money already spent to diagnose the problem. So far have waited four days for the part and in the meantime it's been over 80 degrees here. My wife and I are both senior citizens on a fixed income. The repair person also told me that the units have a history on the coils rusting out. I called the manufacturer and they don’t care. I told them the only good use for the unit is a boat anchor.

Bought a new home 3 years ago. Home was equipped with a heat pump. This unit is made by Frigidaire. Been in this home now for 3 years. The heat pump has failed every year so far. First an outside coil. Then another outside coil. The whole outside unit was replaced in January of 2018. Had unit serviced in fall of 2018 and it was low on freon (again) no leak was found? Unit worked until fall of 2019 then down again. Very low on freon again. This time was another service person as the installer didn't want to work on it anymore. This person found a small leak in the A coil (inside part). Just had that replaced at over $700.00. The part was under warranty but labor is not.

The unit is ONLY 2 months old and has lots of mold/mildew on the inside as you look through the vent. The backing is made of styrofoam! Cheap and not cleanable! Beware and do not purchase for the health of you and your family. Frigidaire will NOT do anything about this and proceeds to tell me to pay for a service provider to clean the unit at my cost!